Name: Complaints Handling Level 1 & 2- CPD Certified Training Course
Price: 12 GBP
Availability: InStock

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<p>This Professional Certificate Course in Introduction to Employer Branding provides a comprehensive overview of the fundamental principles and key concepts shaping the field. Participants explore the pivotal role of employer branding in attracting and retaining top talent. The curriculum covers the core factors contributing to a robust and positive employer brand, examining their impact on organizational reputation and success. Through a blend of theory and practical insights, participants gain a solid introduction to the strategic world of employer branding.</p>
<p>After the successful completion of this course, you will understand the following;</p>
<ul>
<li>Define the concept of employer branding and its role in attracting and retaining top talent.</li>
<li>Explain the factors that contribute to a strong and positive employer brand.</li>
<li>Analyze the impact of employer branding on an organization's reputation and bottom line.</li>
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<p>This Professional Certificate Course in Introduction to Employer Branding offers a comprehensive understanding of the foundational elements crucial to effective employer branding. Participants delve into the core concept of employer branding, unraveling its role in talent acquisition and retention. The course systematically explores the key factors influencing a positive employer brand, providing insights into their intricate interplay. Participants leave with a well-rounded knowledge base, poised to navigate the landscape of employer branding with confidence.</p>
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<div> <div id="headingTwo"> <h2>  </h2> </div> <div id="collapseTwo"> <div> <div> <div> <div> <div> <div id="msbmAccordion"> <div> <div> <div> <div> <div id="headingOne1"> <h2>  </h2> </div> <div id="collapse2819"> <div> <p>This Professional Certificate Course in Introduction to Employer Branding provides a foundational exploration of the critical aspects of employer branding. Participants will define the concept and understand its pivotal role in attracting and retaining top-tier talent. Delving into factors that contribute to a positive employer brand, attendees will gain insights into how these elements shape an organization's reputation and overall success. This course equips professionals with essential knowledge to kickstart their journey in the dynamic field of employer branding, fostering a solid understanding of its strategic implications.</p> <ul> <li> <div> <div> <i></i> </div> <div> <h5>Course Structure and Assessment Guidelines</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Navigating the MSBM Study Portal</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Interacting with Lectures/Learning Components</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Introduction to Employer Branding</h5> <p>Self-paced pre-recorded learning content on this topic.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Introduction to Employer Branding</h5> <p>Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. </p> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>
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All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.
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There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.<br /><br />The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience,<br />
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<li>Early-career HR Professionals</li>
<li>Entry-level Talent Acquisition Specialists</li>
<li>Marketing and Communications Assistants</li>
<li>Recent Graduates in Business and HR</li>
<li>Small Business Owners</li>
<li>Start-up Entrepreneurs</li>
<li>Career Shifters Interested in HR</li>
<li>Frontline Managers</li>
<li>Individuals Exploring Human Resources Basics</li>
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<h5>Average Completion Time</h5>
<p>2 Weeks</p>
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<h5>Accreditation</h5>
<p>3 CPD Hours</p>
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<p>Advanced</p>
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<p>Anytime</p>
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<h5>100% Online</h5>
<p>Study online with ease.</p>
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<h5>Unlimited Access</h5>
<p>24/7 unlimited access with pre-recorded lectures.</p>
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<p>Our fees are low and easy to pay online.</p>
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Metropolitan School of Business & Management UK

Personal Branding

Online Course Marketing

Business Branding

Professional Skills Course (PSC)

Trainers Course

Institute of Leadership & Management (ILM)

Professional Certificate Course in Introduction to Employer Branding in London 2024

General Admission

<p>Jump on a transformative journey as we unravel the nuances of Tuberculosis, a silent adversary affecting millions worldwide. In this enlightening campaign, we delve into a series of modules meticulously designed to enhance your understanding of this global health challenge. Our mission is not just education; it's a call to action, empowering you to be a beacon of awareness and change in your community.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified </li><li>Free Certificate from Reed</li><li>CIQ Approved</li><li>Developed by Specialist</li><li>Lifetime Access </li></ul><p>Discover the intricacies of Tuberculosis, from its widespread prevalence to the evolving landscape of drug resistance. Explore cutting-edge diagnostic techniques that form the frontline of early detection, arming you with the knowledge to make a difference. Journey through treatment approaches and gain insights into the dynamic strategies employed for the control and management of Tuberculosis. Finally, immerse yourself in the realm of prevention, equipped with measures that can make a lasting impact on curbing the spread of this formidable disease. Join us in this crusade against Tuberculosis, where knowledge becomes a powerful catalyst for a healthier, more informed society.</p><p><strong>Course Curriculum</strong></p><ul><li>Module 1: Tuberculosis Overview</li><li>Module 2: Tuberculosis Epidemiology and Resistance</li><li>Module 3: Tuberculosis Diagnosis Techniques</li><li>Module 4: Tuberculosis Treatment Approaches</li><li>Module 5: Tuberculosis Control and Management Tactics</li><li>Module 6: Tuberculosis Prevention and Control Measures</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Grasp Tuberculosis fundamentals through an insightful overview of the disease.</li><li>Analyze Tuberculosis epidemiology, understanding resistance patterns and their implications.</li><li>Evaluate diverse diagnostic techniques employed in Tuberculosis detection and diagnosis.</li><li>Examine various treatment approaches used in the management of Tuberculosis patients.</li><li>Implement effective control and management tactics in the context of Tuberculosis.</li><li>Devise preventive measures for Tuberculosis, contributing to broader health initiatives.</li></ul><h2>
        
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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                            <ul><li>Healthcare professionals seeking comprehensive Tuberculosis knowledge.</li><li>Public health workers dedicated to disease prevention and awareness.</li><li>Community leaders advocating for public health improvement.</li><li>Students pursuing health-related studies with an interest in infectious diseases.</li><li>Individuals passionate about raising awareness and contributing to Tuberculosis prevention.</li></ul>
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                            <ul><li>Epidemiologist specializing in infectious diseases.</li><li>Public Health Educator with a focus on Tuberculosis awareness.</li><li>Clinical Researcher in the field of Tuberculosis treatment.</li><li>Health Policy Analyst contributing to Tuberculosis control strategies.</li><li>Laboratory Technician specializing in Tuberculosis diagnostic methods.</li><li>Community Health Worker dedicated to Tuberculosis prevention initiatives.</li></ul>
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                                    <h4>Digital certificate</h4>
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        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
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            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Online Training Academy

Tuberculosis Awareness Campaign

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				<h4><b>Do you want to acquire the knowledge that will Help you Understand &amp; Cope with Site Supervisor Safety Training? </b></h4><p>Elevate your leadership on the frontline with 'Site Supervisor Safety Training'. Navigate worksites with confidence, ensuring safety remains paramount. Equip yourself with strategies to protect your team. Lead the way to a safer, more efficient construction future.Command worksites, turning potential pitfalls into smooth operations. Be the beacon of safety your team trusts. Construct success, one safe step at a time.</p><h3><b>Course Highlights</b></h3><h1>Site Supervisor Safety Training</h1><p><span> is an award winning and the best selling</span><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p><p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Site Supervisor Safety Training </span><span> for teaching you everything you need to become successful in this profession.</span></p><p><span>To provide you ease of access, this course is designed for both part-time and full-time students. I</span><span>t is also possible to study at your own pace.</span></p><p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p><p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p><h3><b>Why You Should Choose</b><b> Site Supervisor Safety Training</b></h3><ul><li><span>Lifetime access to the course</span></li><li><span>No hidden fees or exam charges</span></li><li><span>CPD Accredited certification on successful completion</span></li><li><span>Full Tutor support on weekdays (Monday - Friday)</span></li><li><span>Efficient exam system, assessment and instant results</span></li><li><span>Download Printable PDF certificate immediately after completion</span></li><li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li><li><span>Improve your chance of gaining professional skills and better earning potential.</span></li></ul><h3><b>Who is this Course for?</b></h3><p><b>Site Supervisor Safety Training </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p><p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p><h3><b>Requirements</b></h3><p><span>Our</span><b> Site Supervisor Safety Training</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p><h3><b>Career Path</b></h3><p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p>					</div>
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iStudy UK

Site Safety Supervisor

Site Safety Plus

Construction Safety

CSCS (Construction Skills Certification Scheme)

Site Management Safety Training Scheme (SMSTS)

Site Supervisor

Skill Up

Global Health

Healthcare Science Assistant

Health Education

Healthcare Scientist

Public Health

Health Sciences Courses (HSC)

Venture into the fascinating realm of health science, where the intricacies of public health and epidemiology await your keen intellect.

Health Science: Epidemiology and Public Health

Blackburn

<p style="color: rgb(79, 79, 79); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(79, 79, 79);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Prevention and management of violence and aggression</strong></p><p style="color: rgb(79, 79, 79); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(79, 79, 79);">Violence and aggression in the workplace is a growing problem that reflects the general increase in violence in modern-day society. Inevitably this behaviour will spill over into the workplace. The severe personal and organisational costs associated with violence at work are compelling reasons for tackling these issues in the workplace. There are obvious costs associated with litigation against the employer and the often damaging resulting media publicity. Compensation costs, higher insurance premiums, time off work due to physical injury together with the recruitment and training costs of replacing employees put a strain on organisation and individual. conflict management training will teach you techniques of how to recognise, avoid and manage the situation safely.</p><p style="color: rgb(79, 79, 79); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(79, 79, 79);">The PMVA Training course covers conflict management, breakaway and control and restraint all delivered together in a Prevention and Management of Violence And Aggression (PMVA) Course. Training is often a mandatory requirement for healthcare staff that work in a violent/ aggressive setting or those that are frontline workers.</p>

Ignite Training Solutions

Conflict Resolution

PMVA Training

<p>Acquire excellent abilities to offer people guidance, support, and resources to assist them in resolving their issues through this exceptional <strong>Social Worker Diploma at QLS Level 5</strong> course. Learn how to deal with particular clients, like children, the elderly, and families in distress, to help them overcome their issues.</p><p>This course will provide you with a broad understanding of social work. You'll be acquainted with social work and sociology ideas, and you'll be able to recognise and address problems that you may encounter in the field. After finishing this course, you will be able to work more effectively with adults in social work. The Social Worker Diploma at QLS Level 5 is all you need to advance your career in relevant fields.</p><p>Enrol right away to learn everything you need to know about the Social Worker Diploma at QLS Level 5 and the abilities to enhance your talents in this industry. With One Education as your right hand, you may feel confident in your knowledge.</p><p><strong>Learning Outcome</strong></p><ul><li>Get an overview of social work</li><li>Be familiar with the theories of social work and sociology</li><li>Identify the issues which you may face while working in practice context and solve them</li><li>Be able to work with adult more appropriately in social work</li></ul><p><strong>Meet the Endorsement &amp; Accreditation</strong></p><p>The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Social Worker Diploma at QLS Level 5 course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject. Also, CPD Quality Standards (CPD QS) accreditation assure the Social Worker Diploma at QLS Level 5 course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Highlights of QLS Endorsement: </strong></p><ul><li>Achieving <strong>Quality Licence Scheme</strong> endorsed certificates can provide you with valued and credible evidence of <strong>your skills and knowledge to potential employers. </strong></li><li>Quality Licence Scheme (QLS) endorsements are awarded to training programmes and courses that <strong>meet high quality standards</strong>, ensuring that your certificate represents <strong>a valuable achievement.</strong></li><li>The stringent assessment process involved in achieving Quality Licence Scheme Endorsed Certificates ensures that you have acquired the <strong>necessary skills and knowledge to excel in your chosen field.</strong></li></ul><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>An Overview of Social Work</strong></p><ul><li>Introduction to Social Work</li><li>Methods of Social Work</li><li>Functions of Social Work</li><li>Scope of Social Work in the UK</li><li>How to Become a Social Worker</li><li>Summary</li></ul><p><strong>Social Work Basics</strong></p><ul><li>Principles of Social Work Relationships</li><li>Ethics and Values in Social Work</li><li>Social Work Code of Conduct</li><li>The Law in Social Work</li><li>Summary</li></ul><p><strong>Theories of Social Work and Sociology</strong></p><ul><li>What Is a Theory?</li><li>Types of Theories</li><li>Theories of the Human Life Course</li><li>Sociological and Psychological Approaches to Thinking</li><li>Developmental Psychology</li><li>Approaches to Social Work Practice</li><li>Sociology and Influential Social Theories</li><li>Summary</li></ul><p><strong>Teamwork and Casework Process</strong></p><ul><li>Teamwork and Its Importance</li><li>Interprofessional and Multi-Disciplinary Working</li><li>The Casework Process</li><li>Models of Assessment</li><li>Models of Treatment</li><li>The Importance of Service User's Involvement</li><li>Summary</li></ul><p><strong>Dimensions of Social Work and Models of Intervention</strong></p><ul><li>Relationships in Social Work</li><li>Counselling in Social Work</li><li>Community Practice in Social Work</li><li>Intervention Models</li><li>Summary</li></ul><p><strong>Practice Contexts and Application</strong></p><ul><li>Working with Children and Young People in Social Work</li><li>Substance Misuse and Social Work</li><li>Methods of Intervention in Working with Individuals with Substance Problems</li><li>Summary</li></ul><p><strong>Working with Adults</strong></p><ul><li>Mental Health</li><li>Learning Disabilities</li><li>Disability and Sensory Impairment</li><li>Social Work Interventions with Older People</li><li>Summary</li></ul><p><strong>Guidelines and the Role of a Social Worker</strong></p><ul><li>Job Roles in Adult Social Care</li><li>Principles of Health and Social Care Practice</li><li>Summary</li></ul><p><strong>Course Assessment</strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>Upon successful completion of the Social Worker Diploma in QLS Level 5 course, students will be able to get an FREE approved certificate as proof of their achievement. Hard copies of this certificate of achievement can be ordered approved by the Quality License Scheme.</p><p>After successfully completing this Social Worker Diploma at QLS Level 5 course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li><strong>PDF Certificate: £9</strong></li><li><strong>Hardcopy Certificate (within the UK): £15</strong></li><li><strong>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
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                                        150 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Social Worker Diploma at QLS Level 5 course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.</p><p><strong>N.B.: </strong>This course will only provide you with the theoretical foundation you need to improve in this particular area. To get a professional qualification, you can enrol in the following:</p><ul><li>Level 2 Certificate in Preparing to Work in Adult Social Care</li><li>Level 3 Certificate in Preparing to Work in Adult Social Care (RQF)</li><li>Level 3 Certificate in Preparing to Work in Early Years Education and Care (VRQ)</li><li>Level 3 Diploma for the Children's Workforce (Early Years Educator) (RQF)</li><li>RQF health and social care</li><li>NVQ health and social care</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Social Worker Diploma at QLS Level 5 course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon successful completion of the Social Worker Diploma at QLS Level 5 Course, learners will be equipped with many indispensable skills and have the opportunity to grab.</p><ul><li>Duty and Assessment</li><li>Re-engagement Unit Social Worker</li><li>Supervisor</li><li>Children Care</li><li>Domestic Abuse Care</li><li>Frontline Consultant</li><li>Senior Social Worker</li><li>Lead Forensic</li><li>Child Protection</li><li>Adult Social worker</li></ul><p><strong>Average salary: £30K- £65K/ annum</strong></p>
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One Education

Social Worker Diploma at QLS Level 5 Course

<p><strong> Sale Ends Today <br /><br /></strong><strong> Advanced Diploma in MLRO (Money Laundering Reporting Officers) Training Admission Gifts <br /><br /></strong><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter </strong></p><p>The UK is known as one of the largest international financial centres, and it's vulnerable to money laundering because of its relationships with other countries. Money laundering is an ongoing problem in the UK, as well as in every other country around the world. With <strong>financial crime</strong> in the UK costing over <strong>£190 billion</strong> annually, the demand for skilled MLROs is soaring. Hence, one must have expertise in Anti Money Laundering (AML) to mitigate the risk associated with money laundering.</p><p>This bundle covers many crucial topics that will ground you in all the aspects of finance and law. You'll start with Anti-Money Laundering (AML) and explore <strong>UK Tax Accounting</strong>, building a robust foundation in <strong>compliance </strong>and <strong>regulation</strong>. Courses like <strong>Financial Crime Consultant </strong>and <strong>Financial Investigator </strong>get into the nuances of identifying and addressing <strong>financial fraud</strong>, equipping you with the skills to <strong>protect assets </strong>and <strong>navigate complex legal landscapes</strong>. Beyond compliance, you will gain insights into <strong>Financial Forecasting</strong>, <strong>Financial Risk Management</strong>, and <strong>Investment Banking</strong>, ensuring you are well-prepared to make informed decisions in high-stakes environments.</p><p><strong>Courses Are Included in this Diploma in MLRO (Money Laundering Reporting Officers) Training:</strong></p><ul><li><strong> Course 01:</strong> Advanced Diploma in MLRO (Money Laundering Reporting Officers Training) - CPD Approved</li><li><strong> Course 02:</strong> UK Tax Accounting</li><li><strong> Course 03:</strong> Financial Crime Consultant</li><li><strong> Course 04:</strong> Financial Investigator</li><li><strong> Course 05:</strong> Financial Advisor</li><li><strong> Course 06:</strong> Financial Forecasting Model for New Business</li><li><strong> Course 07:</strong> Understanding Financial Statements and Analysis</li><li><strong> Course 08:</strong> Business Law</li><li><strong> Course 09:</strong> Contract Law &amp; Consumer Protection</li><li><strong> Course 10:</strong> International Banking: Global Operations and Cross-Border Transactions</li><li><strong> Course 11:</strong> Financial Reporting</li><li><strong> Course 12:</strong> Financial Risk Management: Strategies for Success</li><li><strong> Course 13:</strong> Financial Statements Fraud Detection Training</li><li><strong> Course 14:</strong> Financial Ratio Analysis for Business Decisions</li><li><strong> Course 15:</strong> Cryptocurrency: Wallets, Investing &amp; Trading</li><li><strong> Course 16:</strong> Banking and Finance Accounting Statements Financial Analysis</li><li><strong> Course 17:</strong> Corporate Risk And Crisis Management</li><li><strong> Course 18:</strong> Credit Control and Compliance Training</li><li><strong> Course 19:</strong> Internal Compliance Auditor</li><li><strong> Course 20:</strong> Xero Accounting - Complete Training</li><li><strong> Course 21:</strong> Economics Diploma</li><li><strong> Course 22: </strong>Investment Training</li><li><strong> Course 23:</strong> Investment Banking</li><li><strong> Course 24:</strong> Corporate Finance</li><li><strong> Course 25:</strong> Accounting &amp; Bookkeeping Masterclass</li><li><strong> Course 26:</strong> SAP S4HANA Controlling - Cost Center Accounting</li><li><strong> Course 27:</strong> Accounting Fundamentals Diploma</li><li><strong> Course 28:</strong> Forex Trading Diploma</li><li><strong> Course 29:</strong> Stock Trading</li><li><strong> Course 30:</strong> Cash Flow Management Basics</li></ul><p>Enhance your career prospects and step into a vital role with the <strong>Diploma in MLRO</strong>. This training is about fulfilling a regulatory requirement and becoming a key player in the financial sector's defence against crime. By joining this program, you'll gain the skills to ensure compliance, manage risks, and confidently lead any financial institution. Enrol now and become part of the frontline protecting our financial systems!</p><p><strong>Learning Outcomes of this Bundle:</strong></p><ul><li>Develop expertise in detecting and reporting money laundering activities.</li><li>Understand comprehensive financial laws and compliance requirements.</li><li>Analyse and interpret complex financial statements effectively.</li><li>Implement robust financial risk management strategies.</li><li>Gain proficiency in international banking and cross-border transactions.</li><li>Master the use of financial software like Xero and SAP S4HANA.</li></ul><p><strong>Why Prefer this Course?</strong></p><ul><li>Get a <strong>Free CPD Accredited Certificate</strong> upon completion of the course</li><li>Get a <strong>Free Student ID Card</strong> with this training program (£10 postal charge will be applicable for international delivery)</li><li>The course is <strong>Affordable and Simple</strong> to understand</li><li>Get <strong>Lifetime Access</strong> to the course materials</li><li>The training program comes with <strong>24/7 Tutor Support</strong></li></ul> <p><strong>Start your learning journey straight away!</strong></p><p>The <strong>MLRO (Money Laundering Reporting Officers) Training</strong> course is an essential gateway for professionals aiming to cement their roles in the <strong>financial compliance </strong>and <strong>anti-money laundering (AML) </strong>sectors. By developing expertise in <strong>detecting </strong>and <strong>reporting </strong>money laundering activities, participants will become pivotal in safeguarding the integrity of financial institutions. This specialised knowledge not only adheres to regulatory frameworks but also positions you as a critical asset within any organisation, capable of navigating and enforcing complex compliance laws.</p><p>Understanding and <strong>interpreting complex financial statements </strong>effectively is another significant skill acquired in this course. This ability enhances decision-making processes, ensuring that financial practices within the organisation are transparent and within legal bounds. The training also equips learners with robust <strong>financial risk management strategies</strong>, essential for anticipating and mitigating potential financial threats before they escalate into serious legal issues.</p><p>Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of <strong>MLRO</strong>. With this <strong>Certification</strong>, graduates are better positioned to pursue career advancement and higher responsibilities within the <strong>MLRO</strong> setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to <strong>MLRO</strong> related fields impacting their <strong>MLRO</strong> experiences and long-term development.</p><p><strong> Course Curriculum of MLRO (Money Laundering Reporting Officers) Training </strong></p><p><strong>Module 01: Introduction to Money Laundering</strong></p><ul><li>What Is Money Laundering?</li><li>Turning 'Bad' Money into 'Legitimate' Money</li><li>How Is Money Laundered?</li><li>Why AML Are Efforts Important?</li><li>The Three Stages of Money Laundering</li></ul><p><strong>Module 02: Proceeds of Crime Act 2002</strong></p><ul><li>Introduction</li><li>The Principal Offences Contained in Part 7 of POCA 2002</li><li>The Notion of Criminal Property</li><li>Elements of Criminal Property</li><li>The Concept of Knowledge</li><li>The Notion of Suspicion</li></ul><p><strong>Module 03: Development of Anti-Money Laundering Regulation</strong></p><ul><li>Introduction</li><li>The First Money Laundering Directive</li><li>Terrorism legislation</li><li>The Proceeds of Crime Act 2002 and Serious Organised Crime and money laundering offenses under the Police Act 2005</li><li>The Second Money Laundering Directive</li><li>The Third Money Laundering Directive</li><li>The Fourth Money Laundering Directive</li><li>The Fifth Money Laundering Directive</li></ul><p><strong>Module 04: Responsibility of the Money Laundering Reporting Officer</strong></p><ul><li>What Is a Money Laundering Reporting Officer?</li><li>Who Can be Appointed as an MLRO?</li><li>The Role of The Money Laundering Reporting Officer</li></ul><p><strong>Module 05: Risk-based Approach</strong></p><ul><li>Introduction</li><li>What Is a Risk-Based Approach (RBA)?</li><li>A Risk-Based Approach to Customer Due Diligence (CDD)</li><li>How to Assess the Risk Profile of The Entity</li><li>How to Assess Client Risk</li><li>Conducting the Client Risk Assessment</li></ul><p><strong>Module 06: Customer Due Diligence</strong></p><ul><li>What is Customer Due Diligence?</li><li>Main Elements of a Customer Due Diligence Program</li><li>Enhanced Due Diligence</li><li>Enhanced Due Diligence for Higher-Risk Customers</li><li>Account Opening, Customer Identification, and Verification</li><li>Consolidated Customer Due Diligence</li></ul><p><strong>Module 07: Record Keeping</strong></p><ul><li>The Purpose of Record-Keeping</li><li>What Records Have to be Kept?</li><li>Customer Identification</li><li>In What Form Should Records be Kept?</li><li>Failure to Keep Records</li></ul><p><strong>Module 08: Suspicious Conduct and Transactions</strong></p><ul><li>What Is Suspicious Activity?</li><li>What Is a Suspicious Transaction?</li><li>Avoiding a National Reporting or Record-Keeping Requirement</li><li>Wire or Fund Transfers</li><li>Insufficient or Suspicious Information by a Customer</li><li>Other Suspicious Customer Activity</li><li>The Identification of Unusual Transactions</li><li>The Types of Events That Might Cause Suspicion</li></ul><p><strong>Module 09: Awareness and Training</strong></p><ul><li>The Importance of Staff Awareness and Training</li><li>The Core Obligations of Training</li><li>Legal and Regulatory Obligations</li><li>Staff Responsibilities</li><li>Internal Training Procedures</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 29 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate:</strong> Free (Previously, it was £12.99*30 = £390)</li><li><strong>CPD Hard Copy Certificate: </strong>Free (For The First Course: Previously it was £29.99)</li></ul> <h2>
        
        <div>CPD</div>
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                                        300 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
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                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Aspiring MLROs.</li><li>Financial compliance officers.</li><li>Bank risk analysts.</li><li>Corporate finance managers.</li><li>Compliance auditors.</li><li>Financial consultants.</li></ul>
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        <div>Requirements</div>
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                            <p>You will not need any prior background or expertise to enrol in this course.</p>
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        <div>Career path</div>
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                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>MLRO: $60,000 - $120,000</li><li>Compliance Officer: $50,000 - $90,000</li><li>Financial Analyst: $55,000 - $85,000</li><li>Risk Manager: $65,000 - $100,000</li><li>Forensic Accountant: $60,000 - $110,000</li><li>Corporate Auditor: $58,000 - $95,000</li></ul>
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        <div>Certificates</div>
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                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
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            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div><p><strong><em>Please note that International students have to pay an additional £10 as a shipment fee.</em><em><br /></em></strong></p></div>

                        </div>

Academy for Health and Fitness

Advanced Diploma in MLRO (Money Laundering Reporting Officers Training) - CPD Approved

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					<div><p>This course stands out as an essential stepping stone for individuals aiming to excel in the hospitality sector. As the frontline face of the hotel industry, a Hotel Receptionist plays a pivotal role in shaping the guest's first impression. This Receptionist Course has been meticulously designed to equip learners with the knowledge and skills they need to shine in this position.</p><p>Starting with the basics, the Course takes students through the core duties. From managing reservations and greeting guests with warmth to handling inquiries, the course ensures that every attendee is well-versed in the daily operations at the hotel's front desk. Moreover, emphasis is laid on the importance of effective communication, given that a Hotel Receptionist often bridges the gap between guests and other hotel departments.</p><p>Lastly, with the ever-evolving nature of the hospitality industry, this Receptionist Course highlights the future trends and expectations in the role of a Hotel Receptionist. It offers insights into the technological advancements that are redefining guest experiences and how a Hotel Receptionist can stay abreast of these changes. By the end of the course, learners will not only understand the intricacies of their role but will also be prepared for the dynamic future of hotel reception.</p></div>
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										<span>Improve communication techniques specific to hotel guests.  </span>
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										<span>Basic computer proficiency.  </span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Hotel Receptionist Diploma</strong></td>
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					<td>An Overview of Hotel Reception</td><td><span>🕐 01:00:00</span></td>
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					<td>Hotel Reception Standard Procedures</td><td><span>🕐 00:30:00</span></td>
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					<td>Communication Skills Required for Hotel Reception</td><td><span>🕐 01:00:00</span></td>
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					<td>Customer Service in Hotel Reception</td><td><span>🕐 00:30:00</span></td>
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					<td>Telephone Handling in a Hotel</td><td><span>🕐 01:00:00</span></td>
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					<td>How to Handle Difficult Hotel Guests</td><td><span>🕐 00:30:00</span></td>
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					<td>Administrative Skills as a Hotel Receptionist</td><td><span>🕐 00:30:00</span></td>
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					<td>Computer Skills and Programs</td><td><span>🕐 00:15:00</span></td>
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					<td>Brand Standards in the Hospitality World</td><td><span>🕐 00:15:00</span></td>
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					<td>Being a Team Player: Working with Other Hotel Departments</td><td><span>🕐 00:15:00</span></td>
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					<td>Safety and Security in the Hotel</td><td><span>🕐 01:00:00</span></td>
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					<td>Sales and Marketing as a Hotel Receptionist</td><td><span>🕐 00:30:00</span></td>
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					<td>Dressing the Part: Creating the Professional Look in Hospitality</td><td><span>🕐 00:15:00</span></td>
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					<td>Keeping Stress Under Control on the Job</td><td><span>🕐 00:30:00</span></td>
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					<td>Legal Issues in Hospitality</td><td><span>🕐 00:30:00</span></td>
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					<td>The Future for Hotel Receptionists</td><td><span>🕐 00:30:00</span></td>
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					<td>Assignment - Hotel Receptionist Diploma</td><td><span>🕐 00:00:00</span></td>
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Hospitality & Catering

Hospitality Management

Hotel Management

Receptionist

Hospitality & Tourism

Hotel Receptionist

Master the role of a Hotel Receptionist with our top Hotel Receptionist Diploma. Learn procedures, communication, and brand standards in hospitality.

Hotel Receptionist Diploma

<p>Enhance your customer service skills and become an expert in complaints handling with the CPD-certified Complaints Handling Level 1 &amp; 2 training. Gain a deep understanding of customer service delivery, learn effective complaint resolution strategies, and master building strong customer relationships. Take your customer service career to new heights with this comprehensive training.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Gain a solid understanding of customer service delivery concepts and practices.</li><li>Develop skills in organising and structuring effective customer service processes.</li><li>Explore customer relationship management (CRM) strategies for enhanced customer satisfaction.</li><li>Learn techniques for monitoring and resolving customers' complaints and problems.</li><li>Understand the impact of customer satisfaction on brand reputation.</li><li>Discover social media tools and channels for effective business communication.</li></ul><p>Welcome to the Complaints Handling Level 1 &amp; 2 - CPD Certified Training, a comprehensive course designed to equip you with the knowledge and skills necessary to excel in customer service and complaints handling. In today's competitive business landscape, providing exceptional customer service is crucial, and this complaints handling course offers a deep understanding of customer service delivery and effective complaint management.</p><p>This Customer service training covers everything from understanding the core principles of customer service delivery to mastering the intricacies of complaints handling. Explore the organisation and structure of customer service to ensure a seamless customer experience. Learn how effective customer relationship management (CRM) can contribute to resolving complaints and building strong customer connections</p><p><strong>Join us on this CPD-certified training and elevate your customer service skills to new heights, becoming a valuable asset in handling complaints and delivering exceptional service.</strong></p><p><strong>Course Curriculum</strong></p><ul><li><strong>Module 01: </strong>Concepts and Practices in Customer Service Delivery</li><li><strong>Module 02:</strong> Organise Customer Service Delivery</li><li><strong>Module 03:</strong> Structure of Customer Service</li><li><strong>Module 04:</strong> Customer Relationship Management (CRM)</li><li><strong>Module 05:</strong> Customer Satisfaction &amp; Relationship with Brand</li><li><strong>Module 06:</strong> Monitoring and Resolution of Customers' Complaints &amp; Problems</li><li><strong>Module 07:</strong> Social Media Tools and Channels for a Business</li></ul><p><strong>Certification</strong></p><p>Upon successful completion of the course, all learners will be eligible to receive a certificate titled <strong>Customer Service &amp; Environment</strong> to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.</p><ul><li><strong>PDF Certificate:</strong> This digital version of your certificate will be available for you to download and print for totally <strong>FREE</strong>.</li><li><strong>Hardcopy Certificate (UK Delivery):</strong> For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</li><li><strong>Hardcopy Certificate (International Delivery): </strong>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</li></ul><h2>
        
        <div>CPD</div>
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                                        10 CPD hours / points
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        <div>Who is this course for?</div>
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                            <p>The target audience for the Customer service course is:</p><ul><li>Customer service representatives are looking to enhance their skills in complaints handling.</li><li>Frontline staff involved in customer interactions and complaints handling.</li><li>Supervisors and team leaders responsible for managing customer service and complaints handling teams.</li><li>Business owners and managers are seeking to improve customer satisfaction levels.</li><li>Professionals are interested in gaining CPD-certified training in complaints handling.</li></ul>
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                            <p>This Customer service course will be beneficial for anyone looking to pursue a career as:</p><ul><li>Customer Service Representative: £18,000 - £25,000 per annum</li><li>Customer Experience Specialist: £22,000 - £35,000 per annum</li><li>Complaints Handler: £20,000 - £30,000 per annum</li><li>Customer Service Team Leader: £25,000 - £40,000 per annum</li><li>Customer Relationship Manager: £30,000 - £50,000 per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Complaints Handling Level 1 & 2- CPD Certified Training Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52); font-size: 24px;">Summer Sizzler!</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Buy One Get One Free</span></strong><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">&nbsp;on our Frontline+ Programmes &ndash; GP Admin and Reception Training - online training with a difference; engaging, interactive and highly rated!</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Just &pound;79+ vat pp for any 2 programmes!</span></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(Min purchase of 5 credits, these can be activated any time up until 31st Jan 2024)&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">When booking - click on the date you want to start (this can be amended later if needed)</strong></em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We focus on building confidence, sharing new ideas and tools, and embedding the learning for lasting behaviour change (whilst having some fun)&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">We have 3 programmes to choose from:</span></p><ol start="1" type="1" fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Positive and Proactive Communication for Effective Call Handling &ndash; Communication is at the heart of everything we do &ndash; this programme shares our HEART tool with focus on how we communicate using positive language.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Productive Conversations in Challenging Situations &ndash; with an increase in demand and frustrations &ndash; this programme shares how to best de-escalate conflict enabling a more positive interaction and outcome.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Skills for Confidently Signposting Patients &ndash; this focuses on how to &lsquo;Frame&rsquo; options for patients positively so that they feel happy to choose the options most suitable!</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">More Info.......</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Frontline+ Training Programmes for GP Healthcare Operational Staff&hellip;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We know how busy it is in frontline roles so we created a professional training map specifically for Frontline staff that is made up of flexible &amp; engaging online training programmes.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each programme is made up of a series of mini-learning modules that are accessed online &amp; can be completed at the learners own pace over 6-8 weeks.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The programmes also come with downloadable resources, support packs &amp; optional webinars for the learner &amp; the manager to help embed learning.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Programmes work best when whole teams are involved, including the manager; this enables shared learning, consistency of approach &amp; a common language for the whole team.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Frontline+ Training Roadmap&hellip;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When developing our Frontline+ training programmes we kept 3 things in mind...</p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;">1. Easy to access and time efficient</p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;">2. Engaging and interesting</p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;">3. The important one...fun &amp; useful!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each online training programme is made up of:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">10-12 Mini-learning modules - Completed at own pace</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">10-15 mins of learning per module - Mixed mediums</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reflective learning &amp; action plans</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Evaluation &amp; certificate</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Manager support pack&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Staff &amp; manager webinars</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Downloadable resources</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Access to our Heart of the Surgery Community</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;Have a look at each of the Programmes available in more detail&hellip;.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You can download our brochure here:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a href="https://images.cademy.co.uk/2106c3aa-31a2-43a1-80a9-0a80e6098a17/5622db49-977b-4edb-a4d8-2635333318f9/original.pdf" target="_blank" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">📎 Frontline Brochure 2023.pdf</a></p>

The Development People

Communication

Conflict Management

Staff Skills

Communication Skills

Frontline+ Training Programmes for GP Healthcare Operational Staff…

Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin

Frontline+ Training Programme 2 for 1  Offer!

2 x Frontline+ Programmes of your choice for each staff member

Buy One Get One Free Offer

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course on Covid-19 risk management for workers returning to work is a timely resource that aligns with the latest guidelines from the UK government and the NHS. As of the most recent updates, healthcare staff who exhibit symptoms of a respiratory infection are no longer required to test for Covid-19, and those who test positive are advised to return to work in accordance with locally decided protocols. Moreover, essential frontline staff may return to work following a negative PCR test if they have been in contact with Covid-19, provided they adhere to subsequent negative daily LFD tests for a minimum of 7 days and comply with appropriate use of PPE and other infection prevention and control measures. These guidelines reflect a shift towards managing Covid-19 alongside other respiratory infections, with an emphasis on local risk assessments and the balance of risks between staff absence and potential patient safety impacts. The course content should be updated regularly to reflect these evolving guidelines, ensuring that both employers and employees are equipped with the knowledge to navigate the challenges of returning to work during the ongoing pandemic.</p>

The course on Covid-19 risk management for workers returning to work is a timely resource that aligns with the latest guidelines from the UK government and the NHS. As of the most recent updates, healthcare staff who exhibit symptoms of a respiratory infection are no longer required to test for Covid-19, and those who test positive are advised to return to work in accordance with locally decided protocols. Moreover, essential frontline staff may return to work following a negative PCR test if they have been in contact with Covid-19, provided they adhere to subsequent negative daily LFD tests for a minimum of 7 days and comply with appropriate use of PPE and other infection prevention and control measures. These guidelines reflect a shift towards managing Covid-19 alongside other respiratory infections, with an emphasis on local risk assessments and the balance of risks between staff absence and potential patient safety impacts. The course content should be updated regularly to reflect these evolving guidelines, ensuring that both employers and employees are equipped with the knowledge to navigate the challenges of returning to work during the ongoing pandemic.

Twig Services Ltd

Infection Prevention & Control

Occupational Health & Wellbeing

Health & Safety At Work

COVID-19 for Safer Work Environments Approved Online Training

This live on-line training seminar provides an introduction for anyone who wants to learn more about the complex nature of domestic abuse. From spotting the early warning signs to the impact.  Sadly domestic abuse can be perpetrated by anyone and anyone can be a victim of domestic abuse.  It is a global societal issue and far more prevalent than many of us realise.
Latest statistics state that over £2.3 million people (aged 16 years and over) experience domestic abuse per year.
This equates to 1 in 4 women and 1 in 6 men
By attending this event you will gain an
• Increased understanding of domestic abuse
• Increased ability to recognise the early signs of domestic abuse 
• A PDF on next steps to support 
This on-line training workshop will introduce you to the types of domestic abuse and the tactics employed by the perpetrator.  By the end of the session attendees will feel confident in identifying domestic abuse and steps to support.  
This training workshop will provide the first step towards understanding a many layered and complex subject.  This will provide a good overview prior to delving deeper into specific forms of domestic abuse.
This training seminar will provide a good introduction for general public, frontline workers, volunteers, employers, managers, teachers, volunteers.
CPD credits are awarded with this workshop.
Attendees will receive handouts and an attendance certificate (if required).
This event is hosted by Julie Johns MBE. 
The workshop will be delivered as a 1 hour live Zoom event and is being offered at £30 per person. 

Safe Space Consultancy

Domestic Abuse

Family Assault

Child Protection

Independent Domestic Violence Advisor (IDVA)

Domestic Violence

Identifying Domestic Abuse (CPD).  A good introductory seminar for anyone who wants to learn about the complex nature of domestic abuse.  You will have increased knowledge of domestic abuse in general, an increased ability to identify the early signs of domestic abuse and knowledge of next steps to support.

Identifying Domestic Abuse

Early Bird

<h2>Just in Time Training for Frontline Supervisors and Managers: Making the Case</h2>
<p>One of my favorite quotes on this topic comes from Zig Ziglar: 'The only thing worse than training employees and losing them is not training them and keeping them.' The transition from employee to manager is one of the most challenging: new roles and responsibilities, new ways of looking at organizations, and new ways of relating to all others around them. Most new supervisors and managers will tell you later in their careers that they floundered, avoided conflict, weren't firm enough when they should have been, and came on too strong to compensate - in other words, trial and error. And yet, most organizations spend more on leadership training at the end of a person's career than investing in their early promotions. Does it really make good business sense to give less training to those who need it early while giving more to those who need it less, later in their careers?</p>
<p>This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.</p>
<p>Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.</p>
<p>Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.</p>

IIL Europe Ltd

Just in Time Training for Frontline Supervisors and Managers: Making the Case

<h4>Telephone Etiquette Certification</h4>
 Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone.
 
 Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job.
 
 This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master.
 
 We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it.
 
 Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor.
 
 Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation.
 <h4>You Will Learn:</h4>
 <ul>
   <li>The role that the telephone plays in the modern workplace, and why telephone etiquette is still important</li>
   <li>How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected</li>
   <li>The importance of an informative greeting</li>
   <li>What not to say when you are on the phone</li>
   <li>The five key aspects of active listening</li>
 </ul>
 <h4>Benefits of Taking this Course</h4>
 <ul>
   <li>Being more confident when you or your frontline staff answer the phone</li>
   <li>Learning how to make your customers feel welcome at your company from their first point of contact</li>
   <li>Learning the three steps involved in dealing with a difficult caller</li>
   <li>Understanding the importance of empathy</li>
   <li>Learning tips and tricks on how to make any call easier</li>
 </ul>

OnlineCoursesLearning.com

Telephone Etiquette

<p data-key="1" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="2" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course overview</strong></span></p>
<p data-key="3" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="4" fr-original-style="" style="box-sizing: border-box;">Understanding and recognising a hoarding disorder</span></p>
<p data-key="5" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="6" fr-original-style="" style="box-sizing: border-box;">Legislation &ndash; Safeguarding and Care Act 2014</span></p>
<p data-key="7" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="8" fr-original-style="" style="box-sizing: border-box;">Risk Assessment</span></p>
<p data-key="9" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="10" fr-original-style="" style="box-sizing: border-box;">Working with Partner Agencies</span></p>
<p data-key="11" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="12" fr-original-style="" style="box-sizing: border-box;">Challenges for the Emergency and Front Line Services.</span></p>
<p data-key="13" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="14" fr-original-style="" style="box-sizing: border-box;">Improving ways of working and the sharing of information</span></p>
<p data-key="15" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="16" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivered by</strong></span></p>
<p data-key="17" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="18" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Lee Markwick</strong></span></p>
<p data-key="19" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="20" fr-original-style="" style="box-sizing: border-box;">Safety Officer Trainer</span></p>
<p data-key="21" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="22" fr-original-style="" style="box-sizing: border-box;">Lee, a retired Fire Officer and NHS Mental Health &amp; Safety Officer, has a very pragmatic approach to challenging the perception, and managing the risk of hoarding and clutter. He has worked with many Partner Agencies on making people safer inside and outside their homes.</span></p>
<p data-key="23" data-slate-fragment="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" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="24" fr-original-style="" style="box-sizing: border-box;">Lee has worked with the following services: Fire, Police &amp; Ambulance Services, Adult &amp; Children Safeguarding Boards, Social Services, Local Council &amp; Housing Authorities, Community Safety Partnerships, Local Authority Hoarding/Clutter Panels, Local Authority &amp; NHS Mental Health Teams, Professional/Multi-Agency/Disciplinary meetings, Care Providers, Environmental Health, J9 Domestic Abuse, Befriending Services, Careline Providers, Private Home Physio Companies, District Nurses, Crimestoppers, Occupational Therapy Assessment Services, Rapid Response Assessment Teams, Victim Support, Lone Worker Devices Companies, Keep Safe/Well Homes Safe Schemes, Anti-Social Behaviour Teams, Strategic Independent Advisory Group, Strategic Hate Crime Panel, Falls Prevention Service, Neighbourhood Watch, Troubled Families, Family Mosaic, Older Adults Health &amp; Wellbeing Services, Home Oxygen/Respiratory Teams, Frailty Groups, Community Patient Forums, Community Agents, Local Area Coordinators, Psychological Therapy Services and Recovery College and Heart Failure Nurses.</span></p>

HoardingUK

Challenging Behaviour

Helping emergency and frontline service workers to better understand and engage with individuals who hoard or exhibit hoarding behaviour.


Hoarding Awareness for Emergency and Frontline Services 

General admission

<p>In the face of escalating environmental challenges, the UK stands at a critical juncture, demanding a new breed of experts equipped to tackle the complex issues at hand. Our Diploma in Environmental Engineering - CPD Certified, offers a transformative journey into the heart of environmental stewardship. Dive into pressing concerns such as the recent surge in environmental incidents, and learn to engineer sustainable solutions that can reshape the landscape of tomorrow.</p><p><strong>This Diploma in Environmental Engineering - CPD Certified Bundle Consists of the following Premium courses:</strong></p><ul><li>Course 01: Environmental Engineering</li><li>Course 02: Environmental Law</li><li>Course 03: Sustainable Energy, Development and Environmental Impacts</li><li>Course 04: Environmental Health</li><li>Course 05: Asbestos Awareness</li><li>Course 06: Renewable Energy</li><li>Course 07: Structural Geology, Tectonics &amp; Rock Mechanics</li><li>Course 08: Wildlife Rescue and Rehabilitation</li><li>Course 09: Agricultural Science</li><li>Course 10: Level 2 Certificate in Forestry</li><li>Course 11: Carbon Literacy Project Certifications</li><li>Course 12: Renewable Energy Engineering Course</li><li>Course 13: Floristry &amp; Plant Care Training</li><li>Course 14: Water Treatment Level 2</li><li>Course 15: Diploma in Water Chemistry</li><li>Course 16: Sustainable Energy</li><li>Course 17: Town Planning</li><li>Course 18: Biotechnology</li><li>Course 19: Environmental Science and Climate Change Dynamics</li><li>Course 20: Marine Biology Courses Online</li></ul><p><strong>10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques-</strong></p><ul><li>Course 01: Effective Communication Skills Diploma</li><li>Course 02: Business Networking Skills</li><li>Course 03: Influencing and Negotiation Skills</li><li>Course 04: Delegation Skills Training</li><li>Course 05: Time Management</li><li>Course 06: Leadership Skills Training</li><li>Course 07: Decision Making and Critical Thinking Online Course</li><li>Course 08: Emotional Intelligence and Social Management Diploma</li><li>Course 09: Assertiveness Skills</li><li>Course 10: Touch Typing Complete Training Diploma</li></ul><p><strong>Learning Outcomes:</strong></p><p>Upon completion of this Diploma in Environmental Engineering - CPD Certified bundle, you should be able to:</p><ul><li>Analyse and address recent UK environmental challenges effectively.</li><li>Apply sustainable energy principles to mitigate environmental impacts.</li><li>Demonstrate proficiency in water treatment and chemistry practices.</li><li>Implement wildlife rescue techniques with expertise and precision.</li><li>Navigate the complexities of environmental law for informed decision-making.</li><li>Integrate renewable energy engineering into practical, impactful solutions.</li></ul> <p>This comprehensive course spans a spectrum of disciplines, from Environmental Law to Wildlife Rescue, providing a holistic understanding of the interconnected web of challenges our planet faces. Delve into the intricacies of Renewable Energy Engineering and Water Chemistry, preparing yourself for the frontline of environmental innovation. With certifications in the Carbon Literacy Project and hands-on training in Floristry and plant Care, you'll emerge not just as a graduate but as a catalyst for change. Join us in the pursuit of knowledge that transcends classrooms and ventures into the heart of environmental transformation.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Environmental enthusiasts aspiring to tackle real-world challenges.</li><li>Professionals desiring a comprehensive understanding of environmental engineering.</li><li>Individuals keen on integrating sustainability into diverse industries.</li></ul><p><strong>Please Note</strong>: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Environmental Engineering </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Environmental Engineering</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li><strong>Environmental Consultant</strong>: •40,000 - •50,000</li><li><strong>Renewable Energy Engineer</strong>: •35,000 - •45,000</li><li><strong>Wildlife Rehabilitation Specialist</strong>: •25,000 - •30,000</li><li><strong>Water Quality Analyst</strong>: •28,000 - •35,000</li><li><strong>Environmental Compliance Officer</strong>: •30,000 - •40,000</li><li><strong>Town Planner</strong>: •35,000 - •45,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Studyhub UK

Certificate in Further Education & Training (Cert Ed)

Civil Engineering

Environmental Engineering

Diploma in Professional Studies (DPS)

Continuous Professional Development (CPD)

Diploma in Environmental Engineering - CPD Certified

<p>Imagine a world where every customer grievance feels like a hurdle, where communication breakdowns lead to lost trust, and where resolving issues becomes a tangled web of confusion. </p><p>In the realm of customer care, frustration can be a constant companion, and the ability to turn complaints into opportunities remains elusive. However, there is a path in changing that, this Complaints Handling for Customer Care course unfolds through a carefully curated design to address these challenges.</p><p>Start with the fundamental understanding of complaints and their intrinsic link to customer value. As the journey progresses, participants delve into the art of building rapport and trust, unlocking the secrets of effective communication that transcend conventional barriers.</p><p>Navigating through diverse customer types becomes second nature, and a customer-centric mindset becomes the compass for resolution. The course doesn't stop at reactive measures; it empowers individuals with the skills to proactively prevent complaints and implement service recovery strategies. </p><p>Master the art of turning challenges into triumphs, and witness the evolution of your customer care approach in a way that resonates with both clients and business success.</p><p><strong>Key Features</strong></p><ul><li>CPD Accredited </li><li>FREE PDF + Hardcopy certificate</li><li>Fully online, interactive course </li><li>Self-paced learning and laptop, tablet and smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum</strong></p><ul><li>Module 01: Complaints &amp; Customer Value</li><li>Module 02: Building Rapport &amp; Trust</li><li>Module 03: Effective Communication</li><li>Module 04: Handling Various Customer Types</li><li>Module 05: Customer-Centric Complaint Resolution</li><li>Module 06: Proactive Complaint Prevention and Service Recovery</li><li>Module 07: Advanced Technology and Tools in Customer Care</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Master complaint resolution for enhanced customer satisfaction.</li><li>Develop effective communication strategies for diverse customer interactions.</li><li>Implement proactive measures to prevent and address complaints.</li><li>Build lasting rapport and trust with customers for enduring relationships.</li><li>Navigate various customer types with confidence and empathy.</li><li>Utilise advanced technology and tools for efficient customer care.</li></ul><p><strong>Accreditation</strong></p><p>This course is <strong>CPD Quality Standards</strong> (<strong>CPD QS)</strong> accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certificate</strong></p><p>After completing this course, you will get a FREE Digital Certificate from Training Express.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Customer service professionals</li><li>Sales and support representatives</li><li>Retail and hospitality staff</li><li>Call centre agents</li><li>Frontline staff in any industry</li><li>Individuals seeking a customer-focused career change</li><li>Entrepreneurs and small business owners</li><li>Anyone aiming to excel in customer care roles</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative</li><li>Complaints Handler</li><li>Call Centre Agent</li><li>Retail Associate</li><li>Client Support Specialist</li><li>Frontline Customer Care Professional</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

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Complaints Handling for Customer Care Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course introduces basic first aid principles, what to do in a variety of emergency situations, how to treat different injuries and where to get help. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is accredited by CPD.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Aims &amp; Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Introduce you to the three principles of first aid</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Explain what a primary survey is</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Help you recognise the importance of communication</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Give details of CPR and the recovery position</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Identify a variety of first aid issues</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Give information on how to manage different situations</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Describe what a first aid kit contains</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Audience</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is a cross sector course and will benefit all professional&rsquo;s, frontline workers and leaders.</p>

Think Tank Academy

First Aid At Work

This course introduces basic first aid principles, what to do in a variety of emergency situations, how to treat different injuries and where to get help.

First Aid Awareness - Adult Care - Foundation Level

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course raises awareness of Infection Control and provides awareness of types of infection, routes of transmission and measures to limit the spread of infection in children&rsquo;s care. The programme benefits from an animated scenes and activities with ongoing assessment making it engaging and interactive. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is accredited by CPD.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Aims &amp; Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Provide background information on infection control and the importance of public health</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Discuss legislation and policy relating to infection control</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Highlight the importance of risk assessment and management in infection control</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes the chain of infection and how to break it</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enable learners to describe the types of infections, disease, routes of transmission and the principles of infection</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes infection control measures related directly to children and vulnerable people and the responsibilities of staff and managers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Audience</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is a cross sector course and will benefit all professional&rsquo;s, frontline workers and leaders working with children and young people.</p>

Infectious Disease

Infection Control

This course raises awareness of Infection Control and provides awareness of types of infection, routes of transmission and measures to limit the spread of infection in children’s care. 

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