293 Courses

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: * your areas of strength and your areas for improvement in the work environment * ways to accept new challenges and responsibilities with confidence * what motivates you at work * techniques to improve your planning and time management * ways of improving your influencing and assertiveness skills * your preferred working style (and relate it to your interaction with others) * ways of using your initiative * how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 INTRODUCTION * Overview * Introductions * Individual objectives 2 WHAT EXACTLY IS YOUR ROLE? * Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? * Understand your job criteria * Identifying your strengths and areas for development * Activity - skills analysis * Activity - action plan 3 BUILDING TRUST * How can you build trust? * Understanding the links between reliability, consistency and trust * What is required to deliver efficient service? * Activity: efficient service requirements of the professional administrator 4 WORKING STYLES * Identifying your working style preference * Understanding the importance of a flexible approach * Identifying areas of improvement to become a more effective team member * Activity: Questionnaire (completing, scoring and charting) * Activity: drawbacks of my style * Developing your working style 5 ASSERTIVENESS * Understand the differences between behaviours * Activity: Definition and characteristics of assertive / aggressive / passive behaviour * Activity: Identifying different behaviours * Understanding how to be more assertive * How to use assertiveness techniques * How to ask for feedback * Activity: Making requests assertively * Activity: Refusing requests assertively 6 TIME MANAGEMENT * The importance of planning for success * The importance of managing interruptions * The importance of having clear purpose * Time management best practices * Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 PRIORITISATION * How to prioritise work to meet deadlines * The prioritisation matrix * Activity: Post it! 8 DEALING WITH INTERRUPTIONS * The impact interruptions have on productivity * How to manage interruptions * Activity: What interruptions do you experience? * What tactics can be employed to reduce these interruptions? 9 CLOSE * Open forum * Summary * Action planning

DESCRIPTION: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service.  Because of this, trained customer service and contact centre agents are highly sought after in all industries. ENTRY REQUIREMENT * This course is available to all learners, of all academic backgrounds. * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:  * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of career advancement opportunities; * 24/7 student support via email. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

DESCRIPTION: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. LEARNING OUTCOMES: * Display a customer service outlook * Figure out your individual behavior affects the behaviors of others * Examine confidence eligibility as well as a problem solver * Implement the techniques to cope with customers * Set your choice for providing customer service * Recognise means to settle connectivities between excellence in customer service as well as your business and policies * Improvise the skills and practices essential for a customer service-focused manager * Detect the customers as well as what they are searching for being truly involved * Recognise who are your customers and what their interests are * Improve plans for generating engaged employees and satisfied customers in the related business units that you manage * The variation of body language as well as verbal dexterity * The points of verbal communication, for example, tone, cadence, and pitch * Asking questions and listening competency * The manners of disseminating negative news and how to say no. * Proficient means of negotiation * The significance of producing and sending meaningful messages * Materials to speed up communication * The worth of individualizing interactions and promoting relationships * Vocal techniques to boost speech as well as communication approach * Methodologies for controlling stress * The conditions and benefits of CRM on a company's bottom line * Explain various elements of a CRM plan * Improvise a checklist in case of readiness and success in CRM * Narrate how CRM produces value for organizations and customers * Think about improvising roles having the highest influence on CRM ASSESSMENT: * At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. * Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Award-winning, highly cost effective, certified leadership & management training for your organisation Online and face to face learning for cohorts of between 50- 100,000 users. Available Globally. World-leading content mapped to your vision, organisational objective and your competency framework. Full reporting transparency and engagement tracking. Capability uplift at scale, in the most cost effective, impactful way possible Beneficial for GMC or JCI compliance Give your workforce access to world-leading MIT Sloan Management Review content. Stunning, award-winning learning platform available on all devices.  -------------------------------------------------------------------------------- OVERVIEW ATTRACT, RETAIN AND INSPIRE THE BEST NATIONAL AND GLOBAL TALENT WITH TRAINING THAT WILL MAKE YOUR HOSPITAL THRIVE It’s essential your investment is ulitised and has the desired impact. Our content is relatable and relevant so encourages active usage and engagement. We are invested in making sure you get a great return on your investment each day. -------------------------------------------------------------------------------- Our programmes are: * Focused on your organisation’s strategic objectives and competency framework. We help you tackle pressing issues * Made for you. Our platform can intigrate with your learning management system (LMS) * Cost-effective. Develop teams, departments and organisation wide with our innovative platform * Prestigious. Give your workforce access to world-leading MIT Sloan Management Review and Mayo Clinic content * Recognised by the Chartered Management Institute (CMI) & fully CPD certified * Flexible. On-demand learning via our platform and app. Keep the workforce learning on the go. No study leave required * Global. Made by NHS doctors and used by healthcare professionals worldwide * Hybrid. Face to face group sessions delivered by clinical and leadership experts, supported by our technology * Organised. Upload your own specific training material to our platform to save time and resourses * Trusted and Accredited. We have the only management and leadership courses in the world accredited by: WORLD LEADING CONTENT SUPPORTED BY CUTTING EDGE TECHNOLOGY. MADE FOR HEALTHCARE PROFESSIONALS.  -------------------------------------------------------------------------------- COURSE CONTENT Content to inspire your workforce What is the role of leader? * Building and Leading Successful teams CPDwatch Building and Leading Successful teams * Building and Leading Successful teams * Leading with Values and Ethics CPDwatch Leading with Values and Ethics * Leading with Values and Ethics * watch Leadership Insights on Leading with Executive Presence * Leadership Insights on Leading with Executive Presence * watch Leadership Insights on Building & Leading Teams * Leadership Insights on Building & Leading Teams * watch Leadership Toolkit: Facilitating a Workshop * Leadership Toolkit: Facilitating a Workshop * watch Leadership Toolkit: Facilitating a Brainstorming Session * Leadership Toolkit: Facilitating a Brainstorming Session * watch Leadership Toolkit: Running a Team Debrief * Leadership Toolkit: Running a Team Debrief * watch The Characteristics of an Accountable Leader * The Characteristics of an Accountable Leader * Leading through Shared Vision CPDwatch Leading through Shared Vision * Leading through Shared Vision * watch Evaluating Your Management Style * Evaluating Your Management Style * watch The Adaptive Leader: Be an Iceberg * The Adaptive Leader: Be an Iceberg * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * Leading through Problem Solving and Decision Making CPDwatch Leading through Problem Solving and Decision Making * Leading through Problem Solving and Decision Making * watch Leadership Insights on Leading Diversity * Leadership Insights on Leading Diversity * watch Leadership Insights on Judgment and Decisiveness * Leadership Insights on Judgment and Decisiveness * Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness * Leading with Judgment and Decisiveness * Accountable Leadership CPDwatch Accountable Leadership * Accountable Leadership * watch Leadership Insights on Being Accountable * Leadership Insights on Being Accountable * watch Expert Insights on Networking & Building Relationships * Expert Insights on Networking & Building Relationships * watch Building Your Professional Network * Building Your Professional Network * watch Leadership Insights on Networking with your Peers * Leadership Insights on Networking with your Peers * watch Networking to Improve Leadership Effectiveness * Networking to Improve Leadership Effectiveness * watch Empowering Employees * Empowering Employees * read MIT Sloan Management Review on New Leader Transitions * MIT Sloan Management Review on New Leader Transitions * read All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence * All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence * read MIT Sloan Management Review on The Adaptive Leader * MIT Sloan Management Review on The Adaptive Leader * read MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis * MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis * read Executive Presence: The Art of Commanding Respect like a CEO, Second Edition * Executive Presence: The Art of Commanding Respect like a CEO, Second Edition * read MIT Sloan Management Review on Leader as Motivator * MIT Sloan Management Review on Leader as Motivator * listen The Accountable Leader: Developing Effective Leadership Through Managerial Accountability * The Accountable Leader: Developing Effective Leadership Through Managerial Accountability * listen From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership * From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership * listen Strategic Connections: The New Face of Networking in a Collaborative World * Strategic Connections: The New Face of Networking in a Collaborative World * listen The Courage Way: Leading and Living with Integrity * The Courage Way: Leading and Living with Integrity * listen Executive Presence: The Art of Commanding Respect Like a CEO * Executive Presence: The Art of Commanding Respect Like a CEO The importance of skillful communication * Leading across Cultures CPDwatch Leading across Cultures * Leading across Cultures * watch Leadership Insights on Setting and Managing Priorities * Leadership Insights on Setting and Managing Priorities * watch Expert Insights on Collaboration * Expert Insights on Collaboration * Becoming a Successful Collaborator CPDwatch Becoming a Successful Collaborator * Becoming a Successful Collaborator * Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness * Leading with Judgment and Decisiveness * watch Managing Conflict across Cultures * Managing Conflict across Cultures * watch Managing Conflict in High Performance Teams * Managing Conflict in High Performance Teams * watch Leadership Insights on Conflict Management * Leadership Insights on Conflict Management * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * watch Leadership Insights on Leading Across Cultures * Leadership Insights on Leading Across Cultures * Leading Diversity CPDwatch Leading Diversity * Leading Diversity * Encouraging Team Communication and Collaboration CPDwatch Encouraging Team Communication and Collaboration * Encouraging Team Communication and Collaboration * Navigating Challenging Situations with Diplomacy and Tact CPDwatch Navigating Challenging Situations with Diplomacy and Tact * Navigating Challenging Situations with Diplomacy and Tact * Facing Virtual Team Challenges CPDwatch Facing Virtual Team Challenges * Facing Virtual Team Challenges * watch Leadership Insights on Problem Solving & Decision Making * Leadership Insights on Problem Solving & Decision Making * watch Leadership Insights on Leading through Disruption * Leadership Insights on Leading through Disruption * watch Leadership Insights on Leading through Motivation * Leadership Insights on Leading through Motivation * Leading Others through Conflict CPDwatch Leading Others through Conflict * Leading Others through Conflict * Cultivating Cross-functional Team Collaboration CPDwatch Cultivating Cross-functional Team Collaboration * Cultivating Cross-functional Team Collaboration * watch Running a Team Debrief * Running a Team Debrief * watch Leaders Have to Be Human * Leaders Have to Be Human * watch Collaborating Beyond the Team * Collaborating Beyond the Team * watch How the Power of Listening Can Reveal Your Team's Motivating Tensions * How the Power of Listening Can Reveal Your Team's Motivating Tensions * read Successful Time Management: How to be Organized, Productive and Get Things Done * Successful Time Management: How to be Organized, Productive and Get Things Done * read Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships * Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships * read Conflict Management * Conflict Management * read Committed Teams: Three Steps to Inspiring Passion and Performance * Committed Teams: Three Steps to Inspiring Passion and Performance * read Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation * Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation * read MIT Sloan Management Review on Problem Solving and Decision Making * MIT Sloan Management Review on Problem Solving and Decision Making * read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * read MIT Sloan Management Review on Negotiation * MIT Sloan Management Review on Negotiation * read 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent * 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent * read MIT Sloan Management Review on Developing People * MIT Sloan Management Review on Developing People * read MIT Sloan Management Review on Cross-Functional Collaboration * MIT Sloan Management Review on Cross-Functional Collaboration * listen Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything * Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything How to create and lead change * Contributing as a Virtual Team Member CPDwatch Contributing as a Virtual Team Member * Contributing as a Virtual Team Member * Leading Innovation CPDwatch Leading Innovation * Leading Innovation * Leading with Strategic Thinking CPDwatch Leading with Strategic Thinking * Leading with Strategic Thinking * watch Leadership Insights on Strategic Thinking * Leadership Insights on Strategic Thinking * Building and Leading Successful Teams CPDwatch Building and Leading Successful Teams * Building and Leading Successful Teams * watch Leadership Insights on Building & Leading Teams * Leadership Insights on Building & Leading Teams * Creating a Successful Business Execution Culture CPDwatch Creating a Successful Business Execution Culture * Creating a Successful Business Execution Culture * watch How to Build Trust in a Team * How to Build Trust in a Team * watch Leadership Insights on Leading Innovation * Leadership Insights on Leading Innovation * watch Leadership Insights on Leading a Culture of Execution * Leadership Insights on Leading a Culture of Execution * watch Leadership Insights on Leading through Change * Leadership Insights on Leading through Change * Leading through the Challenge of Change CPDwatch Leading through the Challenge of Change * Leading through the Challenge of Change * watch Leadership Insights on Leading Collaboratively * Leadership Insights on Leading Collaboratively * Facilitating Sustainable Change CPDwatch Facilitating Sustainable Change * Facilitating Sustainable Change * watch Disruptive Leadership * Disruptive Leadership * read Learning to Think Strategically * Learning to Think Strategically * read Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results * Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results * read Demystifying Strategic Thinking: Lessons from Leading CEOs * Demystifying Strategic Thinking: Lessons from Leading CEOs * read MIT Sloan Management Review on Building and Leading Teams * MIT Sloan Management Review on Building and Leading Teams * read Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams * Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams * read Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People * Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People * read The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge * The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge * read Choosing to Change: An Alternative Understanding of Change Management * Choosing to Change: An Alternative Understanding of Change Management Why leaders should possess emotional intelligence * Leading by Developing People CPDwatch Leading by Developing People * Leading by Developing People * watch Leadership Insights on Critical Thinking * Leadership Insights on Critical Thinking * watch Knowing When to Think Critically * Knowing When to Think Critically * Developing Your Critical Thinking and Cognitive Flexibility CPDwatch Developing Your Critical Thinking and Cognitive Flexibility * Developing Your Critical Thinking and Cognitive Flexibility * Leading through Setting and Managing Priorities CPDwatch Leading through Setting and Managing Priorities * Leading through Setting and Managing Priorities * watch Managing Priorities * Managing Priorities * watch Leadership Insights on Leading with Values & Ethics * Leadership Insights on Leading with Values & Ethics * The Collaborative Leader CPDwatch The Collaborative Leader * The Collaborative Leader * The Agile Leader CPDwatch The Agile Leader * The Agile Leader * watch Disruptive Leadership * Disruptive Leadership * Make The Time You Need: Get Organised CPDwatch Make The Time You Need: Get Organised * Make The Time You Need: Get Organised * watch Leadership Insights on Emotional Intelligence * Leadership Insights on Emotional Intelligence * Becoming an Emotionally Intelligent Leader CPDwatch Becoming an Emotionally Intelligent Leader * Becoming an Emotionally Intelligent Leader * Managing in a Crisis CPDwatch Managing in a Crisis * Managing in a Crisis * watch Planning Crisis Communications * Planning Crisis Communications * watch Crisis Management for Leaders * Crisis Management for Leaders * watch Take a Deep Breath and Manage Your Stress * Take a Deep Breath and Manage Your Stress * watch Being a Mindful Leader * Being a Mindful Leader * watch Overcome Emotional Feelings * Overcome Emotional Feelings * Managing Pressure and Stress to Optimise Your Performance CPDwatch Managing Pressure and Stress to Optimise Your Performance * Managing Pressure and Stress to Optimise Your Performance * watch Expert Insights on Managing Stress * Expert Insights on Managing Stress * watch Emotional Intelligence and Effective Leadership * Emotional Intelligence and Effective Leadership * watch Helping Your Team Work * Helping Your Team Work * watch Fair and Just Decision Making * Fair and Just Decision Making * read MIT Sloan Management Review on Setting and Managing Priorities * MIT Sloan Management Review on Setting and Managing Priorities * read Advances in Authentic and Ethical Leadership * Advances in Authentic and Ethical Leadership * read Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change * Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change * read 50 Activities For Managing Stress * 50 Activities For Managing Stress * read Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life * Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life * read Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others * Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others The significance of coaching in your career * Developing Successful Coaching Relationships CPDwatch Developing Successful Coaching Relationships * Developing Successful Coaching Relationships * watch Working on Shared Goals through Teaming * Working on Shared Goals through Teaming * watch Initiating a Coaching Relationship * Initiating a Coaching Relationship * watch Coaches Build Self-Confidence * Coaches Build Self-Confidence * watch Be a Better Coach * Be a Better Coach * watch Coaching Team Members * Coaching Team Members * Leading by Developing People CPDwatch Leading by Developing People * Leading by Developing People * watch Delivering Results While Developing People * Delivering Results While Developing People * watch How to Increase Engagement * How to Increase Engagement * watch Leadership Insights on Coaching * Leadership Insights on Coaching * watch Leadership Insights on Developing Women Leaders * Leadership Insights on Developing Women Leaders * watch Leadership Insights on Leading Collaboratively * Leadership Insights on Leading Collaboratively * watch Creating a Vision * Creating a Vision * watch Becoming A More Effective Delegator * Becoming A More Effective Delegator * read MIT Sloan Management Review on Leader as Coach Special Collection * MIT Sloan Management Review on Leader as Coach Special Collection * read Anytime Coaching: Unleashing Employee Performance, Second Edition * Anytime Coaching: Unleashing Employee Performance, Second Edition * read Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition * Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition * read The Extraordinary Coach: How the Best Leaders Help Others Grow * The Extraordinary Coach: How the Best Leaders Help Others Grow * read Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People * Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People * read 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition * 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition * read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done * listen 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition * 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition

This course will teach you various methods and techniques to conduct and design quality training programmes in organisations. You will learn the most recent methods, trends, and best practices in training to train and upskill the people of your own team. This Course At A Glance * Accredited by CPD UK * Endorsed by Quality Licence Scheme * Know how to make your trainees feel comfortable before the class * Master the art of starting with an amazing opening statement * Know how to set boundaries and expectations * Understand how to build credibility and rapport * Discover how adults learn and what motivates adult learners * Learn how to design, prepare, and deliver training sessions effectively and efficiently * Develop effective communications skills to interact with the audience * Know how to keep your audience engaged and hooked * Understand how to use effective body language and tone * Learn tactics to deal with fussy and difficult people * Know how to answer questions and manage distractions * Learn how to determine the necessity and appropriateness of a training program * Understand the basics of training programs for organizations * Identify the difference between training, education, and development * Master the art of preparing an irresistible training program TRAIN THE TRAINER ADVANCED TRAINING COURSE - LEVEL 5 OVERVIEW If you are a manager, supervisor, or business professional responsible for providing in-house training within any organisation, this train the trainer advanced training course will help you improve your presenting and communication skills to become a more confident trainer. This course will equip you with the essential knowledge to generate more credibility and rapport with the students. You will learn how to make your students feel at ease before the lesson and how to make a powerful opening remark. This course will assist you in keeping your trainees interested and involved in your training sessions, as well as help them to follow along and ensure that they grasp the information placed before them. You will also learn how to use effective body language and tone, answer questions, manage distractions and ensure individual success. Finally, you will learn ways to design effective and irresistible training and manage trainee assessment. Upon successful completion of this train the trainer advanced training course, you will be able to conduct effective training sessions that will bring out the best performance and feedback from your trainees. WHO SHOULD TAKE THIS COURSE? This train the trainer advanced training course is primarily aimed at: * Teachers * Facilitators * Team Leads * Project Managers * Training Professionals * Aspiring Trainers * Founders and CEOs * Business Professionals * Entrepreneurs * Technical Professionals * Human Resource Managers * Sales Professionals * Instructional Designers However, this course is not restricted to a particular profession or line of work. This course can be taken by anyone interested in establishing training programmes for clients or learners, acquiring strategies for engaging students in their classes, or discovering ways to make the workplace enjoyable and exciting. ENTRY REQUIREMENTS * There are no academic entry requirements for this train the trainer advanced training course, and it is open to students of all academic backgrounds. * However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. ASSESSMENT METHOD This train the trainer advanced training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. COURSE CURRICULUM How IT Works How IT Works Introduction and Welcome Introduction to Trainer Bootcamp What Makes a Great Trainer Make Them Feel Safe Before Class Make Them Feel Safe Before Class Introduction Make Comfortable Small Talk - Part 1 Make Comfortable Small Talk - Part 2 Make Comfortable Small Talk - Activity Feedback Make an Impressive First Impression Start with an Amazing Opener Give Last Minute Reminders - Part 1 Give Last Minute Reminders - Part 2 Give Your Introduction - Part 1 Give Your Introduction - Part 2 Give Your Introduction - Part 3 Find Out About Them Reveal the Takeaways Set Boundaries and Expectations - Part 1 Set Boundaries and Expectations - Part 2 Give the Lesson Hook Build Credibility and Rapport Do an Oral Review - Part 1 Do an Oral Review - Part 2 Send Them to Break Walk and Talk During Break Bring Them Back From Break Open Convincingly Assessment Open Convincingly Assessment Practice Open Convincingly Assessment Train The Trainer - All Levels (Part 2) Introduction Introduction to Teach Effectively Keep Them Engaged Keep Them Engaged Intro The 4 Learning Styles Ask Recall Questions Ask Relevance Questions Ask Expert Questions Ask Questions Activity Give Targeted Directionals Use the Agree and See If You're Right Help Them Follow Along Refer to Hooks Use the Buddy System Work the Room Ensure They Understand Ensure They Understand Introduction Use Etch-a-Sketch Effectively Use Visual Aids Correctly Give Benchmark Checks - Part 1 Give Benchmark Checks - Part 2 Use Effective Body Language and Tone Convince with Your Voice - Part 1 Convince with Your Voice - Part 2 Command With Your Body Show Genuine Enthusiasm Train The Trainer - All Levels (Part 3) Answer Any Question Answer Any Question Intro Invite Questions Paraphrase the Question Handle the Question - Part 1 Handle the Question - Part 2 Conclude the Question Manage Distractions Manage Distractions Intro Stop Interruptions Stop Interruptions Activity Feedback Handle Negativity Handle Negativity Activity Feedback Manage Inattention Show it was Worthwhile Administer an End of Day Review Remind Them What They Got Address Outstanding Questions Ensure Individual Success Ensure Individual Success Intro Tutor Benchmark Candidates Assign an Independent Assessment Part with Warm Words Manage Trainees Assessment Manage Trainees Assessment Practice Manage Trainees Assessment Prepare an Irresistible Training Update Your Lesson Plans and Practice Your Scripts Prepare the Day of Training Supplementary Resources Supplementary Resources - Train The Trainer Advanced Training Course - Level 5 Assessment Assessment - Train The Trainer Advanced Training Course - Level 5 RECOGNISED ACCREDITATION CPD CERTIFICATION SERVICE This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. QUALITY LICENCE SCHEME ENDORSED The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     CERTIFICATE OF ACHIEVEMENT ENDORSED CERTIFICATE FROM QUALITY LICENCE SCHEME After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. CERTIFICATE OF ACHIEVEMENT FROM LEAD ACADEMY After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQS IS CPD A RECOGNISED QUALIFICATION IN THE UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. ARE QLS COURSES RECOGNISED? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. WHEN WILL I RECEIVE MY CERTIFICATE? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. CAN I PAY BY INVOICE? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. CAN I PAY VIA INSTALMENT? Yes, you can pay via instalments at checkout. HOW TO TAKE ONLINE CLASSES FROM HOME? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. DOES AGE MATTER IN ONLINE LEARNING? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. WHEN I WILL GET THE LOGIN DETAILS FOR MY COURSE? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Register on the How to Become a Tour Guide today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The How to Become a Tour Guide is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! WHAT YOU GET WITH THE HOW TO BECOME A TOUR GUIDE * Receive a e-certificate upon successful completion of the course * Get taught by experienced, professional instructors * Study at a time and pace that suits your learning style * Get instant feedback on assessments  * 24/7 help and advice via email or live chat * Get full tutor support on weekdays (Monday to Friday) COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials CERTIFICATION Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. WHO IS THIS COURSE FOR: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. REQUIREMENTS: The online training is open to all students and has no formal entry requirements. To study the How to Become a Tour Guide, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  COURSE CONTENT Section 01: Introduction Welcome to the Course 00:02:00 Who am I? 00:02:00 What are You Going to Learn? 00:11:00 Section 02: The Tourism Industry Trends 00:04:00 Different Kinds of Jobs 00:11:00 Definition 00:01:00 Different Tour 00:01:00 Pay 00:04:00 Section 03: Engaging with Customer Who are Your Customers? 00:05:00 Creating Great Experiences 00:12:00 How I Got Hundreds of Five Star Review 00:07:00 Tips & Tricks 00:03:00 How to Get People Like You 00:07:00 Section 04: Public Speaking Easier than You Think 00:02:00 Charisma 00:10:00 Practical Exercise 00:05:00 Tips & Tricks 00:04:00 Voice Exercise 00:04:00 Section 05: What to Talk about on Tour What to Talk about 00:15:00 How to Prepare Quickly for New Destination 00:08:00 Use Your Own Interest 00:01:00 Where to Find Fun Information 00:02:00 Section 06: Finding a Job Different Kinds of Jobs 00:02:00 Different Kinds of Organisation 00:04:00 Different Kinds of Tourist 00:03:00 What Do You Want? 00:02:00 How to Improve Your Chances of Finding a Job 00:08:00 How to Create Experience 00:02:00 Example Cover Letter 00:03:00 Job Interviews 00:09:00 Section 07: Problems on the Roads Hospital and Injury 00:05:00 Change of Plants 00:03:00 How to Handle Customer Complains 00:01:00 Bad News 00:04:00 Difficult People 00:05:00 Finding Your Way 00:02:00 Section 08: Different Destination Dealing with Languages 00:05:00 Dealing with Tourism Professional 00:05:00 Different Cultures 00:04:00 Tips and Money 00:02:00 Commissions 00:04:00 Section 09: Starting You Own Tourism Business Pros and Cons 00:05:00 Roadmap to Success 00:07:00 How I Did It 00:03:00 How My Boss Did It 00:03:00 Section 10: Becoming a Local Guide What is the Job? 00:02:00 Local Laws 00:02:00 Learn Your History 00:03:00 Learn by Doing 00:01:00 Make Connection 00:02:00 Section 11: Your First Trip Checklist What to Take 00:02:00 Meeting the Group 00:02:00 Introducing Yourself 00:02:00 First Info 00:02:00 Tour Busses 00:02:00 Checking into a Hotel 00:02:00 Dinner 00:01:00 Normal Days 00:06:00 Last Day 00:02:00 Section 12: Crash Course in Art History Classical Culture 00:06:00 Middle Ages 00:06:00 Symbolism 00:05:00 Renaissance 00:05:00 Baroque 00:09:00 Neoclassicism 00:02:00 Romanticism 00:03:00 From Impressionism to Now 00:06:00 Section 13: Creating Websites and Advertising Easy Way to Start a Website 00:04:00 Search Engine Optimisation 00:04:00 Booking System 00:02:00 Advertising 00:02:00 Review Sites 00:02:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Negotiation skills course will help you to become a better negotiator in your home, workplace and organisation.

OVERVIEW By enroling in Tour Guide Training, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic. The Tour Guide Training course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Tour Guide Training course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Tour Guide Training Program. So enrol in our Tour Guide Training course right away if you're keen to envision yourself in a rewarding career. DESCRIPTION Enroling in this Tour Guide Training course can improve your Tour Guide Training perspective, regardless of your skill levels in the Tour Guide Training topics you want to master. If you're already a Tour Guide Training expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Tour Guide Training insights that will help you make the most of your time. This Tour Guide Training course will act as a guide for you if you've ever wished to excel at Tour Guide Training. WHY CHOOSE US? * This course is accredited by the CPD Quality Standards. * Lifetime access to the whole collection of the learning materials. * Online test with immediate results. * Enroling in the course has no additional cost. * You can study and complete the course at your own pace. * Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. WILL I RECEIVE A CERTIFICATE OF COMPLETION? Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99. WHO IS THIS COURSE FOR? This Tour Guide Training course is a great place to start if you're looking to start a new career in Tour Guide Training field. This training is for anyone interested in gaining in-demand Tour Guide Training proficiency to help launch a career or their business aptitude.  REQUIREMENTS The Tour Guide Training course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Tour Guide Training, without any fuss. CAREER PATH This Tour Guide Training training will assist you develop your Tour Guide Training ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Tour Guide Training professional story and personalise your path to a new career. Furthermore, developing this Tour Guide Training skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. ORDER YOUR CERTIFICATE To order CPD Quality Standard Certificate, we kindly invite you to visit the following link: COURSE CURRICULUM Introduction Introduction 00:02:00 Who Am I? 00:02:00 What are you going to learn? 00:11:00 Tourism Industry Trends 00:04:00 Different kinds of jobs 00:11:00 Definitions 00:01:00 Different Tours 00:01:00 Pay 00:04:00 Engaging with customers Who are your customers? 00:05:00 Creating great experiences 00:12:00 How I got hundreds of 5-star reviews on TripAdvisor 00:07:00 Tips and tricks 00:03:00 How to get people to like you 00:07:00 Public speaking Easier than you think 00:02:00 Charisma 00:10:00 Practical exercises 00:05:00 Tips and tricks 00:04:00 Voice exercises 00:04:00 What to talk about on tour What to talk about 00:15:00 How to prepare quickly for new destinations 00:08:00 Use your own interests 00:01:00 Where to find fun information 00:02:00 Finding a Job Different kinds of jobs 00:02:00 Different kinds of organizations 00:04:00 Different kinds of tourists 00:03:00 What do you want? 00:02:00 How to improve your chances of finding a job 00:08:00 How to create experience 00:02:00 Example cover letters 00:03:00 Job interviews 00:09:00 Problems on the road Hospitals and injury 00:05:00 Change of plans 00:03:00 How to handle customer complaints 00:01:00 Bad news 00:05:00 Difficult people 00:05:00 Finding your way 00:02:00 Different destinations Dealing with languages 00:05:00 Dealing with tourism professionals from different cultures 00:05:00 Different cultures 00:04:00 Tips and money 00:02:00 Commissions 00:04:00 Starting your own tourism business Pros and cons 00:05:00 Roadmap to success 00:07:00 How I did it (a case study) 00:03:00 How my boss did it (a case study) 00:03:00 Becoming a local guide What is the job? 00:02:00 Check your local laws 00:02:00 Learn your history 00:03:00 Learn by doing 00:01:00 Make connections 00:02:00 Your first trip Checklist, what to take 00:02:00 Meeting the group 00:02:00 Introducing yourself 00:02:00 First info 00:02:00 Tour Busses 00:02:00 Checking into a hotel 00:02:00 Dinner 00:00:00 Normal days 00:06:00 Last day 00:02:00 EXTRA: Crash course in art history Why? 00:01:00 Classical culture 00:06:00 Middle Ages 00:06:00 Symbols 00:05:00 Renaissance 00:05:00 Baroque 00:09:00 Neoclassicism 00:02:00 Romanticism 00:03:00 From Impressionism to now 00:06:00 EXTRA 2: Creating websites and Advertising Easy ways to start a website 00:04:00 Search engine optimization 00:04:00 Booking systems 00:02:00 Advertising 00:02:00 Review sites 00:02:00 Assignment Assignment - Tour Guide Training 00:00:00 Order Your Certificate Order Your Certificate 00:00:00

Are your sales people too stressed, running on adrenalin, perhaps driving towards burnout, struggling to reach targets? Wouldn't you rather they delivered consistently good performance, sustainable over longer periods of time, with less stress (for both them and you)? This uniquely empowering workshop will help your team develop naturally high levels of focus, energy and motivation. They will attain a sense of grounded euphoria, giving them a very distinct and ethical edge in selling. A one-day programme, it gives salespeople an introduction to the 'Natural Superheroes' concepts and resources, tools and techniques, to help them improve their sales performance - realising greater sales potential, developing deeper and more profitable client relationships, winning more business. Through this experience, sales teams gain: * Information about profiling clients to instantly understand more about their deepest drives and true needs so they can be genuinely met and, where possible, exceeded * Insights into deep, honest and very 'real' reasons for sales procrastination - participants are given specific workable strategies they can easily apply to overcome sales resistance, by tapping their natural motivational styles * An understanding of communicating at the very highest levels with different people so they truly understand your sales message and have a significantly more positive sales experience * A realisation of their very specific natural sales talents as individuals and as a team * A deeper level of experience and understanding of what specifically drives their own behaviour and the behaviour of their clients - these unique insights explain not only how but exactly why people behave the way they do * An experience of what it takes to be unshakeable under pressure and manage the sales processes and relationships to a positive outcome for all * Brand-new insights into working with and handling difficult people across all levels of authority * An understanding of the pitfalls and the psychological traps we set ourselves which cause unnecessary stress, anxiety and frustration on a daily basis and, in turn, limit our sales performance * Access to very simple and practical tools that massively increase self-awareness, engender accountability and responsibility and develop emotional sales mastery 1 INTRODUCING 'NATURAL SUPERHEROES' FOR SALES * What is a 'Natural Superhero'? * Defining emotional intelligence in the context of sales and why it is so important * Knowing yourself - why most people don't know themselves at all and how we can understand exactly what drives our behaviour for the purpose of improving sales performance specifically * Knowing exactly why others, and specifically clients and team members, behave the way they do - understanding the real motives behind people's good and bad behaviour in a sales meeting * Simple steps to freeing yourself of any anxiety, pressure and false sense of limitation when selling * Being yourself in sales - why this is not as easy as it sounds but how you can make it effortless * How to take control of achieving the sales performance you really need and want for yourself and others * Strategies that raise your self-awareness, increase an authentic and sustainable sense of self-confidence, in difficult situations and in moments of crisis 2 UNDERSTANDING YOURSELF, YOUR TEAM MEMBERS AND YOUR CUSTOMERS - USING THE ENNEAGRAM * Introducing the Enneagram and why it is so valuable to sales people and their clients * Exploring the 9 types of motivational drives and why people have different reasons for buying from you * Core types and wings - understanding the influence of other motivations either side of the core Enneagram type * How to confirm the profile of your client - using celebrities from the world of politics, cinema, sports - we explore how to identify each type - what are their core drives, why have they arisen and how can we use these insights to help you in improving your sales performance * The 3 levels of behaviour within your personal profile and that of your clients * Lookalike Enneagram types - mistaken identities - how to avoid these traps when profiling your clients and your team * How to communicate effectively in a sales environment with each of the different Enneagram types - communication strategies for positive impact on morale, performance and, ultimately, sales results * How to interpret and make use of the results of your online personal profile - participants complete an online profile before the event and have the opportunity to analyse their results with a view to improving their sales performance * How sales teams sabotage their own performance and that of other people within the team - and how to stop it * Uncovering your particular edge in a sales role - what unconsciously trips you up as a sales person? * How the Enneagram helps us in sustaining a truly great sales performance over time 3 WHY POSITIVE THINKING ALONE DOESN'T WORK IN SALES * Why 'PMA' does not stand for positive mental attitude when selling - learn its alternative meaning that can serve you even more effectively in a sales role * 3 steps and exercises that naturally increase PMA * The value of making unconscious thinking conscious and how to do this without any pain or discomfort in a sales meeting * Why each Enneagram type has a different experience of PMA in terms of their outward behaviour and how to know when you are maximising your sales performance 4 MEASURING SUCCESS * How to measure the development of your individual profile as a sales person * Development planning and review * Into the future - how to continue your Natural Superhero development

OVERVIEW This comprehensive course on 20 Keys for Happy Life will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This 20 Keys for Happy Life comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. HOW WILL I GET MY CERTIFICATE? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. WHO IS THIS COURSE FOR? There is no experience or previous qualifications required for enrolment on this 20 Keys for Happy Life. It is available to all students, of all academic backgrounds. REQUIREMENTS Our 20 Keys for Happy Life is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- * Open doors of opportunities * Increase your adaptability * Keep you relevant * Boost confidence And much more! COURSE CURRICULUM 4 sections • 24 lectures • 02:37:00 total length •Introduction: 00:01:00 •My Promise to You: 00:03:00 •Key 1 - Environment: 00:10:00 •Key 2 - Choices: 00:07:00 •Key 3 - Disappointments: 00:11:00 •Key 4 - Other People's Opinion: 00:05:00 •Key 5 - Perfectionism: 00:06:00 •Key 6 - Be Positive: 00:12:00 •Key 7 - Perspective: 00:07:00 •Key 8 - The World Moves On: 00:08:00 •Key 9 - Scenarios: 00:13:00 •Key 10 - The '3 Questions' Method: 00:04:00 •Key 11 - World Ranking: 00:05:00 •Key 12 - Social Media, Bullying & Dealing With Difficult People: 00:11:00 •Key 13 - Work: 00:16:00 •Key 14 - Variety: 00:04:00 •Key 15- Block Scheme of Happiness: 00:02:00 •Key 16- Take Care of Your Home: 00:04:00 •Key 17- Health: 00:07:00 •Key 18- Dealing With Complainers: 00:04:00 •Key 19 - People Like to Talk: 00:06:00 •Key 20 - Comparing Yourself to Others: 00:08:00 •Thank You: 00:03:00 •Assignment - 20 Keys for Happy Life: 00:00:00