Name: Customer Care Training
Price: 11.99 GBP
Availability: InStock

<h3><b>Overview</b></h3>
<p><span>Learn about </span><b>Executive Assistant</b><span> from industry experts and boost your professional skill. This </span><b>Executive Assistant course </b><span>will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of </span><b>Executive Assistant. </b><span>You'll also gain the skills of </span><b>Executive Assistant</b><span> to excel in your job and tips to master professional skills in no time. </span></p>
<p><span>You'll be connected with the community of </span><b>Executive Assistant </b><span>professionals and gain first-hand experience of </span><b>Executive Assistant</b><span> problem-solving. The </span><b>Executive Assistant </b><span> is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the </span><b>Executive Assistant, </b><span>you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job. </span></p>
<p><span>This </span><b>Executive Assistant </b><span>will provide you with the latest information and updates of </span><b>Executive Assistant. </b><span>It will keep you one step ahead of others and increase your chances of growth.</span></p>
<h3><strong>Why buy this Executive Assistant?</strong></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Executive Assistant</b><span> you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Executive Assistant </b><span>does not require you to have any prior qualifications or experience. You can just enrol and start learning. </span></p>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Executive Assistant </b><span>was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Executive Assistant </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Executive Assistant</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 1: Introduction to Personal Assistant</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 2: Business Telephone Skills</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 3: Representing Your Boss and Company</td>
					<td> </td>
					<td><span><i></i> 00:37:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 4: Mail Services and Shipping</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 5: Travel Arrangements</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 6: Organising Meeting and Conferences</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 7: Time Management</td>
					<td> </td>
					<td><span><i></i> 00:38:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 8: Record Keeping and Filing Systems</td>
					<td> </td>
					<td><span><i></i> 00:31:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 9: Business Writing Skills</td>
					<td> </td>
					<td><span><i></i> 00:43:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10 :Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 12: Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 13:  Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:49:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 14: Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Executive Assistant</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Executive Assistant</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Secretarial & PA

Assessment Practising Certificate (APC)

Executive Personal Assistance

Professional Skills Course (PSC)

Office Administration

Executive Assistant

General Admission

<p>Imagine this scenario: You are on the phone with a customer who is frustrated with a technical issue they are facing. They are upset, and it's up to you to resolve their problem quickly and efficiently. How do you handle the situation? If you are unsure, our Service Helpdesk &amp; Technical Support course is here to help you master the skills needed to provide exceptional customer service.</p><p>Our comprehensive course covers everything from managing interoffice calls and voicemail to invoicing and petty cash. You'll learn the essential aspects of phone etiquette, how to build rapport with customers over the phone, and how to manage difficult callers. We'll also cover effective communication, problem-solving, and record-keeping to ensure that you can provide top-notch service to your customers every time.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop effective communication skills for handling customer inquiries and concerns.</li><li>Apply problem-solving techniques to technical issues over the phone.</li><li>Use organisational skills to manage customer records and follow-up tasks.</li><li>Demonstrate proper phone etiquette to build rapport with customers.</li><li>Utilise business writing skills to effectively communicate with customers.</li><li>Manage difficult callers and turn negative interactions into positive experiences.</li></ul><p><strong>Why People Love And Enrol The Course From One Education</strong></p><ul><li>Eligibility for an CPD -accredited certificate on successful completion of Course</li><li>Learning materials of our course contains engaging voiceover and visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to the course materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul><p>This masterclass Service Helpdesk &amp; Technical Support online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.</p><p>If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career.</p><p>On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field.</p><p>Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career!</p><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown of the course:</p><p>course:</p><p><strong>Module 01: Managing Interoffice Calls and Voicemail</strong></p><ul><li>Transferring Calls</li><li>Placing Callers on Hold</li><li>Taking Messages</li><li>End the Conversation</li><li>Proper Greeting on Voicemail</li><li>Managing Important Messages</li><li>Ensuring Proper Message Delivery</li><li>Leaving A Voicemail</li></ul><p><strong>Module 02: Aspects of Phone Etiquette</strong></p><ul><li>Common Telephone Etiquettes</li><li>Creating Positive Telephone Image</li><li>Maintaining Proper Phone Voice</li><li>Using Professional Phrasing</li><li>Preparation before Respond</li><li>Respecting the Caller</li><li>Effective Telephone Usage</li><li>Why Avoid Multitasking</li><li>Reducing Office Distraction</li><li>Dealing with Interruption from Others</li></ul><p><strong>Module 03: Business Telephone Skills</strong></p><ul><li>Telephone Etiquette</li><li>Telephone Skills<br /><ul><li>Taking &amp; Transferring Calls</li><li>Taking Messages</li><li>Screening Calls</li><li>Protecting Employer</li></ul></li><li>Telephone Courtesy Tips</li><li>Domestic and International Calls</li><li>Voice-Mail Courtesy</li><li>Summary</li><li>Assessment</li></ul><p><strong>Module 04: Building Rapport Over the Phone</strong></p><ul><li>What is Rapport Building?</li><li>Importance to Rapport Building</li><li>Ways to Building Rapport over Phone</li><li>Critical Skills to Rapport Building</li><li>Mistakes in Rapport Building</li></ul><p><strong>Module 05: Inbound and Outbound Calls</strong></p><ul><li>Inbound Calls</li><li>Long Greeting Messages</li><li>Introducing Yourself</li><li>How to Focus on Their Needs</li><li>Tips to Be Patient</li><li>Outbound Calls</li><li>Ways to Be Prepared</li><li>Identification of Yourself</li><li>Giving Reason for the Call</li><li>Telemarketing</li><li>Information Privacy of Caller</li></ul><p><strong>Module 06: Active Listening and Managing Tough Callers</strong></p><ul><li>What is Active Listening?</li><li>Active Listening Techniques</li><li>Characteristics of Good Listener</li><li>Personal Obstacles</li><li>External Obstacles</li><li>Dealing with a Tough Caller</li><li>Importance of Quick Work</li><li>Why Listen to the Story First?</li><li>How to Apologise</li><li>Compensation Handling</li></ul><p><strong>Module 07: Mail Services and Shipping</strong></p><ul><li>The Office Mail</li></ul><ul><li>Mailing and Shipping Details<br /><ul><li>Maximum Weight and Dimensions<br /><ul><li>For Regular Mails</li><li>For Business Mails</li><li>Difference between Sizes</li></ul></li></ul></li></ul><ul><li><ul><li>Addressing<br /><ul><li>Guidelines for Addressing</li><li>Address Format</li><li>Layout for British Forces Post Office (BFPO)</li><li>Layout for International Destination</li></ul></li></ul></li></ul><ul><li><ul><li>Wrapping and Packaging</li></ul></li></ul><ul><li>Royal Mail Services<br /><ul><li>Universal Service</li><li>Special Delivery</li><li>Business Services</li><li>Unaddressed Promotional Main Delivery</li></ul></li></ul><ul><li>Alternatives to Royal Mail</li></ul><p><strong>Module 08: Intra Organisation Dealings</strong></p><ul><li>Handling Complaints</li><li>How Everyone Plays a Role</li><li>Corporate Culture</li><li>Intra Organisation Conflict Resolution</li><li>Anger Management</li><li>Stress Management</li><li>Time Management</li><li>Things to Do with Yourself</li></ul><p><strong>Module 09: Problem Solving over the Phone</strong></p><ul><li>Understanding the Problem</li><li>Identifying the Cause</li><li>Providing Possible Solution</li><li>Dos' and Don'ts' of Handling Complaints</li><li>Ways to Express Empathy</li><li>How to De-Escalate Angry Calls</li><li>Friendly Follow-Up</li><li>Restoring Relationship</li></ul><p><strong>Module 10: Record Keeping and Filing Systems</strong></p><ul><li>Keeping Accurate Records</li></ul><ul><li>Filing Systems<br /><ul><li>Alphabetical System</li><li>Subject System</li><li>Subject Index</li></ul></li></ul><ul><li>How to Alphabetise for Filing and Indexing<br /><ul><li>Individual or Personal Names</li><li>Company or Business Names</li><li>Miscellaneous</li></ul></li><li>Handling Confidential Documents<br /><ul><li>What is Confidentiality</li><li>Confidential Electronic Documents</li><li>Confidential Paperwork</li></ul></li></ul><p><strong>Module 11: Business Writing Skills</strong></p><ul><li>Structures of Business Documents<br /><ul><li>Agendas</li><li>Email Messages</li><li>Business Letters</li><li>Business proposals</li><li>Business Reports</li></ul></li><li>Structures of Other Official Documents<br /><ul><li>RFP</li><li>Projections</li><li>Executive Summaries</li><li>Business Cases</li></ul></li><li>Editing and Proofreading<br /><ul><li>Introduction to Proofreading</li><li>What does a Proofreader do?</li><li>Proofreading</li><li>Proofreading Symbols</li><li>Proofreading on Paper &amp; Screen</li><li>Strategies to Check for Specific Errors</li><li>Editing &amp; Proofreading Strategies</li><li>Electronic Revision</li></ul></li></ul><p><strong>Module 12: Organisational Skills</strong></p><ul><li>Organising Daily Work</li><li>Organising Workplace</li><li>Organising Resources</li><li>Organising Tools</li><li>Cultivating Organisational Habits</li></ul><p><strong>Module 13: Communication Skills</strong></p><ul><li>Effective Listening Skills</li><li>Verbal Communication<br /><ul><li>Written Communication</li><li>Oral Communication</li></ul></li><li>Non-Verbal Communication</li><li>Communication Strategies</li></ul><p><strong>Module 14: Customer Relationship Management</strong></p><ul><li>What is CRM?</li><li>Types of CRM</li><li>Benefits of CRM</li><li>The Goal of CRM</li><li>The Primary Stages of the CRM Value Chain</li><li>Development of CRM Plan</li><li>Strategies for Customer Retention</li><li>Dealing with Unprofitable Customers</li><li>Evaluating Your Customers' Value</li></ul><p><strong>Module 15: Effective Planning and Scheduling</strong></p><ul><li>Work Breakdown Structure<br /><ul><li>Introduction to WBS</li><li>Deliverable &amp; Phase-Based WBS</li><li>Steps for Creating WBS</li><li>Best Practices and Tips for WBS</li></ul></li></ul><ul><li>Estimation Process and Resources Alignment<br /><ul><li>Estimating Durations</li><li>Increasing Estimation Accuracy</li><li>Task Dependencies<br /><ul><li>Dependency Definitions</li><li>Dependency Types</li></ul></li></ul></li></ul><ul><li><ul><li>Aligning Resources with Activities<br /><ul><li>Resource Breakdown Structure</li><li>Resource Calendar</li><li>Stages of Resource Scheduling<br /><ul><li>Definition</li><li>Allocation</li><li>Aggregation</li><li>Levelling</li></ul></li></ul></li></ul></li></ul><ul><li><ul><li><ul><li>Resource Turnover</li></ul></li></ul></li></ul><ul><li>Project Planning<br /><ul><li>The Purpose of Project Planning</li><li>Project Planning Guide<br /><ul><li>Project Goals</li><li>Project Deliverables</li><li>Project Schedule</li><li>Support Plans<br /><ul><li>Human Resource Plan</li><li>Communications Plan</li></ul></li></ul></li></ul></li></ul><ul><li><ul><li>Project Management Pitfalls</li></ul></li></ul><ul><li>Risk Management<br /><ul><li>Principles of Risk Management</li><li>Risk Management Process<br /><ul><li>Identify the Risk</li><li>Analyse the Risk</li><li>Risk Evaluation</li><li>Monitoring and Controlling the Risk</li></ul></li></ul></li></ul><p><strong>Module 16: Invoicing/Petty Cash</strong></p><ul><li>Financial Record Keeping</li></ul><ul><li>Invoice<br /><ul><li>Types of Invoice</li><li>Benefits of Online Invoicing</li><li>What to include in an Invoice</li></ul></li></ul><ul><li>Petty Cash<br /><ul><li>Keeping Petty Cash</li><li>Petty Cash Management</li><li>Tips on Running a Petty Cash Fund</li></ul></li></ul><ul><li>Budgeting<br /><ul><li>Types of Budget</li><li>Sales Budget</li><li>Expense Budget</li><li>Production Budget</li><li>Manufacturing Budget</li><li>Labor Budget</li><li>Capital Budget</li><li>Cash Budget</li></ul></li></ul><ul><li>Budgeting Process</li><li>Importance of Budgets</li></ul><p><strong>Method of Assessment </strong></p><p>To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for an CPD -accredited certificate.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Service Helpdesk &amp; Technical Support training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.</p><p>Study the course today and increase your professional skillet from the comfort of your home!</p><p>This course is ideal for:</p><ul><li>Customer service representatives who want to improve their skills.</li><li>Technical support staff who interact with customers over the phone.</li><li>Anyone looking to build their communication and problem-solving skills in a business setting.</li><li>Small business owners who want to provide excellent customer service.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the Service Helpdesk &amp; Technical Support course, with enrollment open to anyone!<strong> Anyone and everyone</strong> with a knack for learning can enrol on this course without any hesitation.</p><p>Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.</p><p>All students must have a passion for learning and literacy, as well as being over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Technical Support Specialist (average salary: £23,000 - £35,000)</li><li>Customer Service Representative (average salary: £17,000 - £23,000)</li><li>Helpdesk Support (average salary: £18,000 - £30,000)</li><li>IT Support Technician (average salary: £18,000 - £35,000)</li><li>Call Centre Agent (average salary: £16,000 - £25,000)</li><li>Service Desk Analyst (average salary: £20,000 - £40,000)</li></ul>
                        </div>

One Education

Service Helpdesk & Technical Support Course

<p><strong>| Special Sales Discount: Free Functional Skills IT Level 2 Course | </strong></p><p>Force has no place where there is a need for skills. This <strong>CPD-accredited Service Helpdesk &amp; Technical Support</strong> course is designed for individuals interested in pursuing a career in customer service and technical support. You will learn how to provide technical support over the phone, email and chat and handle customer complaints and issues effectively. Form this Service Helpdesk &amp; Technical Support course, you will also learn how to troubleshoot and solve technical problems and communicate with customers clearly and professionally.</p><p>So, enrol on this Service Helpdesk &amp; Technical Support course and take the first step towards a rewarding and financially stable career in the UK customer service and technical support industry!</p><p><strong>Key Features of the Service Helpdesk &amp; Technical Support Course :</strong></p><ul><li>CPD Accredited</li><li>Instant PDF certificate and hard copy included</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>Whether you are a beginner or have some experience in customer service, this Service Helpdesk &amp; Technical Support course is perfect for those who want to learn the skills necessary to provide excellent customer service and technical support. In addition, by the end of this course, you will have the ability to practice your skills in a practical setting effectively.</p><p><strong>Service Helpdesk &amp; Technical Support Course Curriculum</strong></p><p>The detailed curriculum outline of our Service Helpdesk &amp; Technical Support course is as follows:</p><p><strong>***Service Helpdesk &amp; Technical Support***</strong></p><ul><li><strong>Module 01</strong>: Managing Interoffice Calls and Voicemail</li><li><strong>Module 02:</strong> Aspects of Phone Etiquette</li><li><strong>Module 03</strong>: Business Telephone Skills</li><li><strong>Module 04:</strong> Building Rapport Over the Phone</li><li><strong>Module 05:</strong> Inbound and Outbound Calls</li><li><strong>Module 06</strong>: Active Listening and Managing Tough Callers</li><li><strong>Module 07:</strong> Mail Services and Shipping</li><li><strong>Module 08</strong>: Intra Organisation Dealings</li><li><strong>Module 09</strong>: Problem-Solving over the Phone</li><li><strong>Module 10</strong>: Record Keeping and Filing Systems</li><li><strong>Module 11:</strong> Business Writing Skills</li><li><strong>Module 12</strong>: Organisational Skills</li><li><strong>Module 13:</strong> Communication Skills</li><li><strong>Module 14</strong>: Customer Relationship Management</li><li><strong>Module 15</strong>: Effective Planning and Scheduling</li><li><strong>Module 16</strong>: Invoicing/Petty Cash</li></ul><p><strong>Learning outcomes</strong></p><p>Upon completion of this Service Helpdesk &amp; Technical Support course, you will learn:</p><ul><li>Principles and methodologies of Service Helpdesk &amp; Technical Support.</li><li>Customer Service Helpdesk &amp; Technical Support best practices and techniques</li><li>Troubleshooting and problem-solving skills.</li><li>Communication and interpersonal skills.</li><li>Knowledge of hardware and software used in technical support.</li><li>Discover aspects of customer relationship management.</li><li>Familiarity with industry-specific technology and terminology.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this Service Helpdesk &amp; Technical Support course<strong>, </strong>are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Service Helpdesk &amp; Technical Support course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><p><strong>Assessment</strong></p><p>At the end of the Service Helpdesk &amp; Technical Support course, there will be an online assessment, which you will need to pass to complete the course</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Service Helpdesk &amp; Technical Support course is perfect for anyone who wants to work in the field of customer service and technical support, whether you're a beginner or have some experience.</p><p>For example:</p><ul><li>Students</li><li>Job Seekers</li><li>Fresh graduates</li><li>Service Helpdesk Technician</li><li>Freelancer/ Entrepreneur</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Service Helpdesk &amp; Technical Support course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Service Helpdesk &amp; Technical Support</li><li>Technical Support Engineer</li><li>IT Support Analyst</li><li>Technical Support Consultant</li><li>Customer Service Executive</li><li>IT Service Desk Analyst</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Express

Customer Service Helpdesk & Technical Support Course

<p><strong>*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! ***</strong></p><p>Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Administrative Support. This Administrative Support is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.</p><p>We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Administrative Support course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market.</p><p>However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Administrative Support Programme, you will attain the productivity to succeed in your organisation.</p><p>So, if you are eager to see yourself in a gratifying Administrative Support career, then enrol in our Administrative Support course today!</p><p><strong>What will make you stand out?</strong></p><p>On completion of this online course, you will gain:</p><ul><li>After successfully completing the Course, you will receive a <strong>FREE PDF Certificate </strong>as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of Administrative Support learning materials.</li><li>The course online test with immediate results</li><li>Enroling in the Course has no additional costs.</li><li>You can study and complete the course at your own pace.</li><li>Study for the course using any <strong>internet-connected device,</strong> such as a computer, tablet, or mobile device.</li></ul><p>The substantial Administrative Support is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this course just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Administrative Support and explore the key topics such as:</p><p><strong>Administrative Support</strong></p><ul><li>Module 01 : Introduction to Personal Assistant &amp; Admin Support Assistant</li><li>Module 02 : Introduction to Office Administration</li><li>Module 03 : Skills of an Effective Administrator</li><li>Module 04 : Introduction to Reception and Receptionist</li><li>Module 05 : Business Telephone Skills</li><li>Module 06 : Representing Your Boss and Company</li><li>Module 07 : Business Etiquette</li><li>Module 08 : Mail Services and Shipping</li><li>Module 09 : Travel Arrangements</li><li>Module 10 : Organising Meeting and Conferences</li><li>Module 11 : Diary Management and Note taking</li><li>Module 12 : Time Management</li><li>Module 13 : Record Keeping and Filing Systems</li><li>Module 14 : Business Writing Skills</li><li>Module 15 : Organisational Skills</li><li>Module 16 : Communication Skills</li><li>Module 17 : Customer Service</li><li>Module 18 : Effective Planning and Scheduling</li><li>Module 19 : Invoicing/Petty Cash</li></ul><p>Therefore, reinforce your knowledge and furnish your skills by enroling in our Administrative Support course. Take one step closer to achieving your goal.</p><p><strong>Show off your new skills with a certificate of completion</strong></p><p>Once you complete the course, you will be eligible to request a <strong>digital certificate for free</strong>. For <strong>Printed Transcript &amp; Hardcopy Certificate- </strong></p><ul><li><strong>4.99 GBP </strong>(Inside the UK Postal Fee)</li><li><strong>8.99 GBP</strong> (International Delivery Fee)</li></ul><h2>
        
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                            <p><strong>Is This Course the Right Option for You?</strong></p><p>This course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Administrative Support course.</p><p>This course is open to everybody. You can access the Administrative Support course materials from any location in the world and there are no requirements for enrolment.</p><p><strong>You should enrol in this course if you:</strong></p><ul><li>Aspire to understand Administrative Support better.</li><li>Already working on Administrative Support and eager to learn more.</li><li>Is a student pursuing a relevant field of study?</li></ul><p>Trying to get a job in Administrative Support-related fields.</p>
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                            <p>Without any formal requirements, you can delightfully enrol in this Administrative Support course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this Administrative Support course at your own pace.</p>
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                            <p>The aim of this exclusive Administrative Support course is to help you toward your dream career. So, complete this Administrative Support course and enhance your skills to explore opportunities in relevant areas.</p>
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NextGen Learning

Online Course Marketing

Administrative Assistant

Business Admin

Support Assistant

Administrative Support

<p><strong>The Admin, secretarial &amp; PA - Essential Skills course is a best-selling bundle designed by industry experts. </strong></p><p>This Admin, secretarial &amp; PA course covers a comprehensive range of topics, with theoretical guidance and step-by-step training to equip learners with the <strong>skills to excel in an office-based role</strong>. Not only will you learn how to perform fundamental office procedures, but you will be developing your professional image, too, gaining valuable <strong>communication, time management, and personal development skills.</strong></p><p>What's more, you'll gain the confidence to lead others and develop your leadership style, learn how to think strategically to solve problems, deal with work-related stress and workplace conflict in a professional manner. This Admin, secretarial &amp; PA course has no entry requirements and can be studied on a part-time or full-time basis. <strong>Get certified online and take your career to new heights!</strong></p><p><strong>Learning Outcomes</strong></p><p>After completing this Admin, Secretarial &amp; PA course, you will know:</p><ul><li>How to Provide Admin Support Assistant</li><li>Roles and responsibilities of</li><li>Running the Administration Effectively</li><li>Get receptionist Skills required for Admin, Secretarial &amp; PA</li><li>Effective Organisational skills</li><li>Effective Communication Skills</li><li>Time Management Skills</li><li>Organisational Meeting and Conference Skills</li></ul><p><strong>Key Features</strong></p><p>This Admin, Secretarial &amp; PA course comes with a range of offers, including:</p><ul><li>CPD Certified</li><li>Developed by professionals</li><li>Instant FREE e-certificate</li><li>Hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Self-paced learning</li><li>Laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Additional Gifts</strong></p><p>Get additional courses with this Admin, Secretarial &amp; PA course <strong>(limited time offer)</strong></p><ul><li><strong>Course 01: </strong>Minute Taking (Gift)</li><li><strong>Course 02</strong><strong>: </strong>Workplace Professionalism Certificate Training (Gift)</li><li><strong>Course 03: </strong>Life coaching Course (Gift)</li></ul><p><strong>Admin, Secretarial &amp; PA Curriculum</strong></p><p>The detailed curriculum outline of our<strong> Admin, Secretarial &amp; PA Courses is as</strong> follows:</p><ul><li>Module 01: Introduction to Admin, Secretarial &amp; PA</li><li>Module 02: Introduction to Personal Assistant</li><li>Module 03: Introduction to Office Administration</li><li>Module 04: Skills of an Effective Administrator</li><li>Module 05: Introduction to Reception and Receptionist</li><li>Module 06: Business Telephone Skills</li><li>Module 07: Representing Your Boss and Company</li><li>Module 08: Business Etiquette</li><li>Module 09: Mail Services and Shipping</li><li>Module 10: Travel Arrangements</li><li>Module 11: Organising Meetings and Conferences</li><li>Module 12: Diary Management and Note-taking</li><li>Module 13: Time Management for Admin, Secretarial &amp; PA</li><li>Module 14: Record Keeping and Filing Systems</li><li>Module 15: Business Writing Skills</li><li>Module 16: Organisational Skills for Admin, Secretarial &amp; PA</li><li>Module 17: Communication Skills</li><li>Module 18: Customer Service skills for Admin, Secretarial &amp; PA</li><li>Module 19: Effective Planning and Scheduling</li><li>Module 20: Invoicing Petty Cash</li></ul><p><strong>Certification</strong></p><p>Once you've successfully completed your Admin, Secretarial &amp; PA course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
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                                        10 CPD hours / points
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        <div>Who is this course for?</div>
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                            <p>This complete <strong>Admin, Secretarial &amp; PA</strong> training course is a must for anyone looking to gain the skills to develop their career and boost their earning potential in an office-based role. Related professions in this field include:</p><ul><li>Administrative Assistant</li><li>Office Manager</li><li>Receptionist</li><li>Secretary</li><li>Personal Assistant</li></ul>
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                            <p>Learners do not require any prior qualifications to enrol on this <strong>Admin, secretarial &amp; PA</strong> course.</p>
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                            <p>This Admin, secretarial &amp; PA course is comprehensively designed and will be beneficial for the following career opportunities.</p><ul><li>Administrative Officer.</li><li>Administration Assistant.</li><li>Secretarial Assistant.</li><li>Secretarial PA.</li></ul><p>In the UK, the average salary of these professions ranges from £25,000 - £50,000 per annum.</p>
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                                    <h4>Digital certificate</h4>
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            Digital certificate -
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        <h4>Hard copy certificate</h4>
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            Hard copy certificate -
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            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>

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Diploma in Admin, secretarial & PA - CPD Accredited Course

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							<p><span>By enroling in Front Desk Skills Training Level 3, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Front Desk Skills Training Level 3 course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Front Desk Skills Training Level 3 course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Front Desk Skills Training Level 3 Program.</span></p><p><span>So enrol in our Front Desk Skills Training Level 3 course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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			<h4>Description</h4>		</div>
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							<p><span>Enroling in this Front Desk Skills Training Level 3 course can improve your Front Desk Skills Training Level 3 perspective, regardless of your skill levels in the Front Desk Skills Training Level 3 topics you want to master. If you're already a Front Desk Skills Training Level 3 expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Front Desk Skills Training Level 3 insights that will help you make the most of your time. This Front Desk Skills Training Level 3 course will act as a guide for you if you've ever wished to excel at Front Desk Skills Training Level 3.</span></p>						</div>
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										<span>Lifetime access to the whole collection of the learning materials.</span>
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										<span>Study for the course using any internet-connected device, such as a computer, tablet, or mobile device.</span>
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							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
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			<h4>Who Is This Course For?</h4>		</div>
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							<p><span>This Front Desk Skills Training Level 3 course is a great place to start if you're looking to start a new career in Front Desk Skills Training Level 3 field. This training is for anyone interested in gaining in-demand Front Desk Skills Training Level 3 proficiency to help launch a career or their business aptitude. </span></p>						</div>
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							<p><span>The Front Desk Skills Training Level 3 course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Front Desk Skills Training Level 3, without any fuss.</span></p>						</div>
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							<p><span>This Front Desk Skills Training Level 3 training will assist you develop your Front Desk Skills Training Level 3 ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Front Desk Skills Training Level 3 professional story and personalise your path to a new career. Furthermore, developing this Front Desk Skills Training Level 3 skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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			<h4>Order Your Certificate</h4>		</div>
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							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
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					<td>Module 1: Introduction to Reception and Receptionist</td>
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					<td><span><i></i> 00:11:00</span></td>
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					<td><span><i></i> 00:24:00</span></td>
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					<td><span><i></i> 00:25:00</span></td>
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Front Desk Skills Training Level 3 Course

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							<p><span>By enroling in Personal Assistant, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Personal Assistant course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Personal Assistant course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Personal Assistant Program.</span></p><p><span>So enrol in our Personal Assistant course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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							<p><span>Enroling in this Personal Assistant course can improve your Personal Assistant perspective, regardless of your skill levels in the Personal Assistant topics you want to master. If you're already a Personal Assistant expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Personal Assistant insights that will help you make the most of your time. This Personal Assistant course will act as a guide for you if you've ever wished to excel at Personal Assistant.</span></p>						</div>
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			<h4>Will I Receive A Certificate Of Completion?</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
				</div>
				</div>
					</div>
				</div>
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			<h4>Who Is This Course For?</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>This Personal Assistant course is a great place to start if you're looking to start a new career in Personal Assistant field. This training is for anyone interested in gaining in-demand Personal Assistant proficiency to help launch a career or their business aptitude. </span></p>						</div>
				</div>
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		<div>
				<div>
				<div>
			<h4>Requirements</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>The Personal Assistant course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Personal Assistant, without any fuss.</span></p>						</div>
				</div>
				</div>
					</div>
				</div>
		<div>
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				<div>
			<h4>Career Path</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>This Personal Assistant training will assist you develop your Personal Assistant ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Personal Assistant professional story and personalise your path to a new career. Furthermore, developing this Personal Assistant skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
				</div>
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		</div>
				</div>
				</div>
				</div>
		<div>
				<div>
				<div>
			<h4>Order Your Certificate</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
				</div>
				<div>
				<div>
					<div>
			
						<span>
						
		</span>
					
		</div>
				</div>
				</div>
				</div>
					</div>
				</div> <div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Personal Assistant</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Personal Assistant</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 2: Business Telephone Skills</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 3: Representing Your Boss and Company</td>
					<td> </td>
					<td><span><i></i> 00:37:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 4: Mail Services and Shipping</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 5: Travel Arrangements</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 6: Organising Meeting and Conferences</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 7: Time Management</td>
					<td> </td>
					<td><span><i></i> 00:38:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 8: Record Keeping and Filing Systems</td>
					<td> </td>
					<td><span><i></i> 00:31:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 9: Business Writing Skills</td>
					<td> </td>
					<td><span><i></i> 00:43:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10 :Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 12: Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 13:  Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:49:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 14: Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Personal Assistant</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Personal Assistant</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Personal Assistant Course

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			<h4>Overview</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>By enroling in Receptionist Skills, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Receptionist Skills course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Receptionist Skills course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Receptionist Skills Program.</span></p><p><span>So enrol in our Receptionist Skills course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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			<h4>Description</h4>		</div>
				</div>
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				<div>
				<div>
							<p><span>Enroling in this Receptionist Skills course can improve your Receptionist Skills perspective, regardless of your skill levels in the Receptionist Skills topics you want to master. If you're already a Receptionist Skills expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Receptionist Skills insights that will help you make the most of your time. This Receptionist Skills course will act as a guide for you if you've ever wished to excel at Receptionist Skills.</span></p>						</div>
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			<h4>Why Choose Us?</h4>		</div>
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					<ul>
							<li>
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										<span>This course is accredited by the CPD Quality Standards.</span>
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										<span>Lifetime access to the whole collection of the learning materials.</span>
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										<span>Online test with immediate results.</span>
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										<span>Enroling in the course has no additional cost.</span>
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										<span>You can study and complete the course at your own pace.</span>
									</li>
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										<span>Study for the course using any internet-connected device, such as a computer, tablet, or mobile device.</span>
									</li>
						</ul>
				</div>
				</div>
				</div>
				</div>
		<div>
		<div>
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					<div>
			<div>
						</div>
		</div>
				</div>
				</div>
				<div>
				<div>
			<h4>Certificate of Achievement</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
				</div>
				</div>
				</div>
		<div>
		<div>
				<div>
				<div>
					<div>
			<div>
						</div>
		</div>
				</div>
				</div>
				<div>
				<div>
			<h4>Who Is This Course For?</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>This Receptionist Skills course is a great place to start if you're looking to start a new career in Receptionist Skills field. This training is for anyone interested in gaining in-demand Receptionist Skills proficiency to help launch a career or their business aptitude. </span></p>						</div>
				</div>
				</div>
				</div>
		<div>
					<div>
		<div>
				<div>
				<div>
					<div>
			<div>
						</div>
		</div>
				</div>
				</div>
				<div>
				<div>
			<h4>Requirements</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>The Receptionist Skills course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Receptionist Skills, without any fuss.</span></p>						</div>
				</div>
				</div>
					</div>
				</div>
		<div>
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		<div>
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				<div>
				<div>
			<h4>Career Path</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p><span>This Receptionist Skills training will assist you develop your Receptionist Skills ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Receptionist Skills professional story and personalise your path to a new career. Furthermore, developing this Receptionist Skills skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
				</div>
				</div>
					</div>
				</div>
		<div>
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		<div>
				<div>
				<div>
					<div>
			<div>
						</div>
		</div>
				</div>
				</div>
				<div>
				<div>
			<h4>Order Your Certificate</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
				</div>
				<div>
				<div>
					<div>
			
						<span>
						
		</span>
					
		</div>
				</div>
				</div>
				</div>
					</div>
				</div> <div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Receptionist Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 1: Introduction to Reception and Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 2: Business Telephone Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 3: Representing Your Boss and Company</td>
					<td> </td>
					<td><span><i></i> 00:34:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 4: Mail Services and Shipping</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 5: Travel Arrangements</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 6: Organising Meeting and Conferences</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 7: Time Management</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 8: Record Keeping and Filing Systems</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 9: Business Writing Skills</td>
					<td> </td>
					<td><span><i></i> 00:40:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10: Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 12: Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 13: Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:46:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 14: Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Receptionist Skills</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Receptionist Skills</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Receptionist Skills Course

<div id="course-pricing" fr-original-style="" style="box-sizing: border-box;">
          <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The success and failure of an organization, company, or products depend on customers&#39; satisfaction. Learn how to gratify your consumers providing the best support through our Customer Care Training course. The precise contents of the course enable you to learn a board range of skills, competencies, and knowledge that may assist to bring the utmost success for your career as well as organization growth.</p></div><div fr-original-style="" style="box-sizing: border-box;">
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course will clearly explain the responsibilities of your role. Following that, it guides you how to communicate with customers confidently, manage them, listen to their problems, and provide an ultimate solution to satisfy them. Moreover, it teaches you how to enhance your time management ability, greeting efficiency, caring activity profoundly.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Overall, it teaches you all the relevant aspects of customer care so that you can kick-start your career in this role in a sound-bite.</p>
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this course for?</strong></h3>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="" style="box-sizing: border-box;">Customer Care Training is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. </span><span fr-original-style="" style="box-sizing: border-box;">This course is CPD accredited so you don&#39;t have to worry about the quality.</span></p>
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Requirements</strong></h3>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="" style="box-sizing: border-box;">Our Customer Care Training is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.</span></p>
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span fr-original-style="" style="box-sizing: border-box;">CPD Certificate from Course Gate&nbsp;</span></strong></h3>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="" style="box-sizing: border-box;">At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for &pound;9 and the hard copy for &pound;15. Also, you can order both PDF and hardcopy certificates for &pound;22.</span></p>
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career path</strong></h3>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="" style="box-sizing: border-box;">This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.</span></p>
</div><div fr-original-style="" style="box-sizing: border-box;">
<h3 fr-original-style="" style="box-sizing: border-box;">
<span fr-original-style="" style="box-sizing: border-box;">Course Curriculum</span>
</h3>

<div fr-original-style="" style="box-sizing: border-box;">
<table width="100%" fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td colspan="4" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Overview</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><br fr-original-style="" style="box-sizing: border-box;"></td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Customer Care Promo</td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;">FREE</span> </td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;"> 00:02:00</span></td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><br fr-original-style="" style="box-sizing: border-box;"></td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Introductory video</td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> </td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;"> 00:01:00</span></td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td colspan="4" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> Lesson Two: Experiencing Customer Care</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><br fr-original-style="" style="box-sizing: border-box;"></td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Exploring Our Own Experiences of Being Customers</td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> </td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;"> 00:01:00</span></td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><br fr-original-style="" style="box-sizing: border-box;"></td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Exploring Our Own Experiences Part Two</td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> </td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;"> 00:05:00</span></td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td colspan="4" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Lesson Three: Meet and Greet</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><br fr-original-style="" style="box-sizing: border-box;"></td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Meet and Greet</td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> </td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;"> 00:03:00</span></td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td colspan="4" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> Lesson Four: Equality and Diversity</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><br fr-original-style="" style="box-sizing: border-box;"></td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Equality and Diversity</td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> </td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;"> 00:07:00</span></td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td colspan="4" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> Lesson Five: Telephone Skills</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><br fr-original-style="" style="box-sizing: border-box;"></td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Developing Your Telephone Skills</td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> </td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;"> 00:12:00</span></td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td colspan="4" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Lesson Six: Hints and Tips</td></tr>
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<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Hints and Tips for Best Practice</td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> </td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;"> 00:18:00</span></td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td colspan="4" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Lesson Seven: Complaints</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><br fr-original-style="" style="box-sizing: border-box;"></td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Dealing with Complaints</td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> </td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;"> 00:11:00</span></td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td colspan="4" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Lesson Eight: Conclusion</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><br fr-original-style="" style="box-sizing: border-box;"></td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Conclusion</td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> </td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;"> 00:02:00</span></td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td colspan="4" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Certificate and Transcript</td></tr>
<tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><br fr-original-style="" style="box-sizing: border-box;"></td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">Order Your Certificates or Transcripts</td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"> </td>
<td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span fr-original-style="" style="box-sizing: border-box;"> 00:00:00</span></td></tr></tbody></table></div>

</div>

Course Gate

Customer Experience

Customer Care

Customer Service

Customer Relations

Centre for Counselling & Psychotherapy Training (CCPT)

Trainers Course

Communication Skills

Customer Care Training

Overview
★★ 24 Hour Limited Time Flash Sale ★★
Telephone Skills at QLS Level 2
***Key Features of Telephone Skills at QLS Level 2***
Free QLS Certificate
Free CPD PDF Certificate + Transcript
Are you ready to master the art of effective communication through the Telephone? Our comprehensive Diploma in Telephone communication at QLS Level 5 is crafted to transform your telephonic skills, making you proficient and confident in managing all types of calls. The ability to communicate effectively over the Telephone is crucial in today’s fast-paced world, and this course is your gateway to mastering this essential skill.
In the realm of Telephone communication, clarity and confidence are paramount. This course delves into the nuances of Telephone etiquette, customer service, and professional communication. Whether you're handling customer inquiries, making business calls, or managing client relationships, the Diploma in Telephone equips you with the knowledge to excel. You'll learn how to navigate difficult conversations, ensure customer satisfaction, and convey messages clearly and professionally.
Beyond theoretical understanding, the Diploma in Telephone includes different insights and essential applications. You'll develop techniques to handle high-pressure situations and deliver outstanding service consistently. By the end of this course, your Telephone skills will be second to none, empowering you to make a significant impact in any professional setting. Prepare to elevate your Telephone communication and open doors to exciting career opportunities.
Facilities that you will receive after enrolling on The Telephone Skills at QLS Level 2 course From Skill Up
Develop effective Telephone etiquette.
Handle customer inquiries efficiently over the Telephone.
Manage difficult Telephone conversations with confidence.
Enhance customer service through Telephone interactions.
Improve clarity and professionalism in Telephone calls.
Apply problem-solving skills in Telephone communication.
Build strong relationships through Telephone conversations.
Ensure customer satisfaction via the Telephone.
Navigate high-pressure Telephone situations effectively.
Certificates
Digital Certificate
This course comes with a free CPD Accredited PDF Copy certificate+ Transcript (according to the Learner's Choice). For additional courses, it costs £14.99 per copy.
Level 2 QLS Endorsed Hardcopy Certificate
Hard copy certificate - Included
Certificate delivery is Free for UK residents, whereas it costs £10 for international students as a delivery charge.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Hard Copy Certificate
Get CPD Accredited Hard Copy certificate for £19.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.
Course Description
Unlock the power of effective Telephone communication with our Diploma in Telephone at QLS Level 5. This course is designed to enhance your Telephone skills, focusing on clarity, professionalism, and customer satisfaction. You'll learn to manage various Telephone scenarios, from customer inquiries to difficult conversations, ensuring you're always prepared. With essential insights and necessary applications, the Diploma in Telephone will elevate your communication skills, making you a valuable asset in any professional environment. Dive into the world of Telephone communication and transform your ability to connect and communicate.
Who is this course for?
This Diploma in Telephone course is ideal for:
Customer service representatives seeking to improve their Telephone skills.
Sales professionals looking to enhance their Telephone communication.
Administrative staff aiming to handle Telephone inquiries more effectively.
Business professionals needing to master Telephone etiquette.
Individuals interested in excelling in Telephone-based roles.
Requirements
For this Diploma in Telephone course, you don't need any formal qualifications. Just need to have:
A keen interest in mastering Telephone communication.
Commitment to completing the course.
Basic understanding of Telephone operations.
Career path
Unlock diverse career opportunities with our Diploma in Telephone course. Explore these lucrative paths:
Customer Service Representative: £18,000 - £25,000
Sales Representative: £20,000 - £30,000
Administrative Assistant: £19,000 - £28,000
Call Centre Supervisor: £22,000 - £35,000
Telemarketer: £18,000 - £26,000
Client Relationship Manager: £25,000 - £40,000

Skill Up

Professional Skills

Level 2 QLS Endorsed Diploma | 100 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support


Telephone Skills at QLS Level 2


<h4>PA Telephone Skills Certification</h4>
 
 Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs. 
 
 This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure. 
 
 From the most professional greetings to use, having the right timing and how to be genuinely charming, to the ways of taking and delivering messages properly, this course covers everything you need to know about effective PA telephone skills.
 
 <h4>You Will Learn:</h4>
 <ul>
 
  <li>How to make the best first impression by using the right greetings and being charming</li>
 <li>The perfect timing when taking calls</li> 
 <li>How to be organised and efficient when taking and delivering messages</li>
 <li>How to be calm and professional under pressure</li>
 
 
 </ul>
 
 <h4>Benefits of Taking This Course:</h4>
 <ul>
 
 <li>You will have the skills to help you in your PA role</li>
 <li>You could improve your chances of receiving a promotion</li>
 <li>You will improve your relationship with your boss and ensure a smooth office process</li>
 <li>You will avoid the potentially devastating consequences of jeopardising important company relationships</li>
 
 </ul>

OnlineCoursesLearning.com

PA Telephone Skills

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p> <p>Give a compliment to your career and take it to the next level. This <strong>Telephone Skills Training </strong>will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this <strong>Telephone Skills Training </strong>will help you keep ahead of the pack.</p> <p>The <strong>Telephone Skills Training </strong>incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this <strong>Telephone Skills Training </strong>will add extra value to your resume to stand out to potential employers.</p> <p>Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the <strong> Telephone Skills Training,</strong> you can equip yourself with the essentials to keep you afloat into the competition.</p> <p>Along with this <strong>Telephone Skills Training </strong>course<strong>,</strong> you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p> <p><strong>What other courses are included with this Telephone Skills Training?</strong></p> <ul> <li><strong>Course 1: Telesales Executive Training</strong><strong><br /></strong></li><li><strong>Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation<br /></strong></li><li><strong>Course 3: Customer Relationship Management <br /></strong></li><li><strong>Course 4: Sales: Psychology of Customers<br /></strong></li><li><strong>Course 5: Office Skills<br /></strong></li><li><strong>Course 6: Dealing With Difficult People Training Course<br /></strong></li><li><strong>Course 7: Workplace Confidentiality<br /></strong></li><li><strong>Course 8: Learning Computers and Internet Level 2<br /></strong></li><li><strong>Course 9: Level 2 Microsoft Office Essentials<br /></strong></li><li><strong>Course 10: Stress Management Training</strong></li></ul> <p>As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the <strong>Telephone Skills Training</strong> to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere.</p> <p>So, enrol now to advance your career!</p> <p><strong>Benefits you'll get choosing Apex Learning for this Telephone Skills Training:</strong></p> <ul> <li>One payment, but lifetime access to 11 CPD courses</li><li>Certificate, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructor</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £10 * 11 = £110)</strong></li></ul> <ul> <li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul> <p>If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a<strong> Flat 50% discount </strong>on hard copy certificates, and you can get each for just <strong>£10</strong>!</p> <p><strong>P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. </strong></p><p><strong>Curriculum of the Bundle</strong></p> <p><strong>Course 1: Professional Telephone Receptionist Course<br /></strong></p> <ul> <li>Module One: Core Skills Required</li><li>Module Two: Self-Management (I)</li><li>Module Three: Self-Management (II)</li><li>Module Four: Time Management (I)</li><li>Module Five: Time Management (II)</li><li>Module Six: Organizing and Planning (I)</li><li>Module Seven: Organizing and Planning (II)</li><li>Module Eight: Communication (I)</li><li>Module Nine: Communication (II)</li><li>Module Ten: Additional Challenges</li></ul> <p><strong>Course 2: Telesales Executive Training</strong></p> <ul> <li>Module 1: Introduction to Tele Sales Executive Training</li><li>Module- 2: All About Telemarketing</li><li>Module 3: Elevate Sales on Telephone</li><li>Module 4: Prospective Telephone-Sales Expert</li><li>Module 5: The Right Words and Phrases to Use on a Sales Call</li><li>Module 6: Preparing The Call</li><li>Module 7: Opening The Call</li><li>Module 8: Structuring The Call</li><li>Module 9: Verbal Communication Skills</li><li>Module 10: Dealing with Objections</li><li>Module 11: Closing the Sale/ Gaining Commitment</li><li>Module 12: Dealing with Rejection</li><li>Module 13: Close a Sale Call</li><li>Module 14: Increasing your Earnings by Expanding Sales</li></ul> <p><strong>Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation<br /></strong></p> <ul> <li>British English Pronunciation &amp; Accent</li><li>Introduction</li><li>Where to place a stress in a world</li><li>Words whose meaning changes depending on the stress</li><li>Vowel Sounds</li><li>Schwa</li><li>Vowels before R</li><li>Digraphs</li><li>Pronouncing the letter R</li><li>The two "TH" sounds</li><li>Recap</li></ul> <p><strong>Course 4: Customer Relationship Management <br /></strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Course 5: Sales: Psychology of Customers<br /></strong></p> <ul> <li>Introduction</li><li>Introducing A.S.K - concentrating on 'A' for ATTRACT.</li><li>Section 3 The 'S' of A.S.K. - SERVING</li><li>Section 4 The K of A.S.K</li><li>Section 5 ...And lastly...</li></ul> <p><strong>Course 6: Office Skills<br /></strong></p> <ul> <li>Module 01: Introduction to Reception and Receptionist</li><li>Module 02: Business Telephone Skills</li><li>Module 03: Representing Your Boss and Company</li><li>Module 04: Mail Services and Shipping</li><li>Module 05: Travel Arrangements</li><li>Module 06: Organising Meeting and Conferences</li><li>Module 07: Time Management</li><li>Module 08: Record Keeping and Filing Systems</li><li>Module 09: Business Writing Skills</li><li>Module 10 :Organisational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Invoicing/Petty Cash</li><li>Module 15: Business Environment</li><li>Module 16: Advanced MS Excel</li></ul> <p><strong>Course 7: Dealing With Difficult People Training Course<br /></strong></p> <ul> <li>Module 01: Difficult Promo</li><li>Module 02: Fundamentals</li><li>Module 03: Foundational Tips and Tools</li><li>Module 04: Difficult People - Relationships</li><li>Module 05: Difficult People - Solutions</li><li>Module 06: Problem - Solving</li><li>Module 07: Final Notes and Tips</li><li>Module 08: Bonus Video - dealing With Emotions &amp; Anger</li></ul> <p><strong>Course 8: Workplace Confidentiality<br /></strong></p> <ul> <li>Module 01: Introduction to workplace confidentiality</li><li>Module 02: Business Etiquettes and Types of Confidentiality</li><li>Module 03: The Importance of Confidentiality</li><li>Module 04: Confidentiality with Co-workers</li><li>Module 05: Preventing Confidentiality Breach</li><li>Module 06: How Employers Can Protect Confidential Information</li></ul> <p><strong>Course 9: Learning Computers and Internet Level 2<br /></strong></p> <ul> <li>Module 01 : Computer Operating and Troubleshooting</li><li>Module 02 : Internet and Computing - Key Applications</li><li>Module 03 : Internet and Computing - Tools &amp; Networking</li><li>Module 04 : Windows 8 for PC</li><li>Module 05 : Windows 10 - New Developments</li><li>Module 06 : Cyber Security Awareness</li></ul> <p><strong>Course 10: Level 2 Microsoft Office Essentials<br /></strong></p> <p>Excel 2016</p> <ul> <li>Getting Started with Microsoft Office Excel 2016</li><li>Performing Calculations</li><li>Modifying a Worksheet</li><li>Formatting a Worksheet</li><li>Printing Workbooks</li><li>Managing Workbooks</li></ul> <p>Word 2016</p> <ul> <li>Getting Started with Word</li><li>Formatting Text and Paragraphs</li><li>Working More Efficiently</li><li>Managing Lists</li><li>Adding Tables</li><li>Inserting Graphic Objects</li><li>Controlling Page Appearance</li><li>Preparing to Publish a Document</li><li>Workbooks - Microsoft Word 2016 (Beginner)</li></ul> <p>PowerPoint 2016</p> <ul> <li>PowerPoint Interface</li><li>Presentation Basics</li><li>Formatting</li><li>Inserting Options</li><li>Working with Objects</li><li>Table</li><li>Charts</li><li>Review and Presentation</li></ul> <p>Access 2016</p> <ul> <li>Introduction to Access</li><li>Modify Data</li><li>Working with Queries</li><li>Access Forms</li><li>Working with Reports</li></ul> <p><strong>Course 11: Stress Management Training</strong></p> <ul> <li>Beginning Concepts</li><li>Specific Stress Management Techniques</li><li>MORE Stress Reduction Strategies</li><li>Still MORE Stress Reduction Techniques - Part 1</li><li>Still MORE Stress Reduction Techniques - Part 2</li><li>Still MORE Stress Reduction Techniques - Part 3</li><li>BONUS Video &amp; Wrap Up!</li><li>Special LIVE Bonus Video!</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
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                                    <div>
                                        130 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
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                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone from any background can enrol in this <strong>Telephone Skills Training </strong>bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our <strong>Telephone Skills Training </strong>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p> <p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Having these various expertise will increase the value in your CV and open you up to multiple job sectors.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Apex Learning

Telephone Skills Training

<p><strong>Telephone Skills Online</strong></p><p>Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this <strong>Telephone Skills</strong> course, you will develop better telephone communication skills.</p><p>This <strong>Telephone Skills</strong> course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.</p><p><strong>Learning Outcomes</strong></p><p>After completing this <strong>Telephone Skills</strong> course, you will be able to:</p><ul><li>Understand various aspects of phone etiquette</li><li>Know how to use proper phone language</li><li>Know how to handle inbound and outbound calls</li><li>Know how to eliminate phone distractions</li><li>Know how to handle rude or angry callers and much more.</li></ul><p><strong>Why Choose Telephone Skills Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Food Allergen Training Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>Free PDF certificate as soon as completing the Food Allergen Training course.</li><li>24/7 support via live chat, phone call or email.</li></ul><p><strong>Courses are included in this Telephone Skills Bundle Course</strong></p><ul><li><strong>Course 01: </strong>Level 2 Customer Service Course</li><li><strong>Course 02:</strong> Level 4 Time Management Course</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Telephone Skills </strong><strong>course]</strong></p> <p><strong>Course Curriculum of the Telephone Skills</strong></p><ul><li>Module 01: Aspects of Phone Etiquette</li><li>Module 02: Using Proper Phone Language</li><li>Module 03: Eliminate Phone Distractions</li><li>Module 04: Inbound Calls</li><li>Module 05: Outbound Calls</li><li>Module 06: Handling Rude or Angry Callers</li><li>Module 07: Handling Interoffice Calls</li><li>Module 08: Handling Voicemail Messages</li><li>Module 09: Methods of Training Employees</li><li>Module 10: Correcting Poor Telephone Etiquette</li><li>Module 11: Wrapping Up</li></ul><p><strong>Assessment Method of Telephone Skills</strong></p><p>After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Telephone Skills</strong></p><p>After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Telephone Skills</strong></p><p>This Telephone Skills course is ideal for those who want to develop their telephone skills.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Telephone Skills</strong></p><p>There are <strong>no specific</strong> requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Telephone Skills</strong></p><p>After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.</p>
                        </div>

Training Tale

Counselling Skills

IT Skills

Business Communication Skills

Teaching & Training

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				<p>Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers.</p><h3><b>In just 75 Minutes, you will:</b></h3><ul><li><span>Be able to handle interoffice calls and voicemail messages</span></li><li><span>Successfully eliminate phone distractions and correct poor telephone etiquette</span></li><li><span>Develop and master the techniques that improve your organization's image</span></li><li><span>Handle incoming and outgoing calls precisely that win more business</span></li><li><span>Correctly respond to rude or hostile customers</span></li><li><span>Answer the phone expertly at your business</span></li></ul><h3><b>Why choose this course</b></h3><ul><li><span>Earn an</span><span> e-certificate upon successful completion.</span></li><li><span>Accessible, informative modules taught by expert instructors</span></li><li><span>Study in your own time, at your own pace, through your computer tablet or mobile device</span></li><li><span>Benefit from instant feedback through mock exams and multiple-choice assessments</span></li><li><span>Get 24/7 help or advice from our email and live chat teams</span></li><li><span>Full Tutor Support on Weekdays</span></li></ul><h3><b>Course Design</b></h3><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li><li><span>Mock exams</span></li><li><span>Multiple-choice assessment</span></li></ul><h3><b>Certificate of Achievement</b></h3><p><b>Endorsed Certificate of Achievement from the Quality Licence Scheme</b></p><p><span>Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only </span><span>£59.</span><span> Please note that overseas students may be charged an additional £10 for postage.</span></p><p><b>CPD Certificate of Achievement from Janets</b></p><p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p><h3><b>Endorsement</b></h3><p>This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p><p><b>Method of Assessment</b></p><p><span>To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement.</span></p><p><span>To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.</span></p><h3><b>Who is this course for?</b></h3><p><span>Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality.</span></p><p><span>Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject.</span></p><h3><b>This lesson is ideal for:</b></h3><ul><li><span>Customer Service Assistants</span></li><li><span>Customer Service Representatives</span></li><li><span>Call Center Agents</span></li><li><span>Small Business Owners</span></li><li><span>Sales Assistants</span></li></ul>					</div>
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				<h3>Course Content</h3>

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<table width="100%">				<tbody><tr>
					<td colspan="4">Telephone Skills Training</td>
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					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Two - Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Using Proper Phone Language</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Eliminate Phone Distractions</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
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					<td>Module Five - Inbound Calls</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Six - Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
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					<td>Module Seven - Handling Rude or Angry Callers</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
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					<td>Module Eight - Handling Interoffice Calls</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Nine - Handling Voicemail Messages</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Ten - Methods of Training Employees</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Eleven - Correcting Poor Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
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					<td colspan="4">Mock Exam</td>
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					<td><i></i></td>
					<td>Mock Exam - Telephone Skills Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Final Exam</td>
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					<td>Final Exam - Telephone Skills Training</td>
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					<td><span><i></i> 00:20:00</span></td>
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					<td>Assignment - Telephone Skills Training</td>
					<td> </td>
					<td><span><i></i> 2 days, 10 hours</span></td>
				</tr>
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					<td colspan="4">Order Your Certificate</td>
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					<td>Order your Certificate QLS</td>
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			<h2>Frequently Asked Questions</h2>
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                                    Are there any prerequisites for taking the course?
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                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
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                                    Can I access the course at any time, or is there a set
                                    schedule?
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                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
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                                <span>
                                    How long will I have access to the course?
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                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
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                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
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                                    <span></span>
                                </div>
                            </div>
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                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
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                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
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                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
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                                    How do I track my progress in the course?
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                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
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                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
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                                    <span></span>
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                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
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Janets

Certificate in Education & Training (CET)

Sheffield

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 34px; box-sizing: border-box;" fr-original-style="font-size: 34px;">Empower your team to handle calls with confidence &amp; professionalism.</span>
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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">In today&#39;s business environment, successful client interaction is crucial for improving your companies brand reputation.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">

</span>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Our 1-day Telephone Skills Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">



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<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Discover a new call <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">process</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to professionally answer <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">inbound</strong> &amp; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">outbound</strong> calls.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain best practice <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">listening</strong> techniques.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Build <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">rapport</strong> and satisfy customers&rsquo; needs quickly.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to effectively <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">close</strong> the call.&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain a fresh approach to <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">succeed</strong> in customer service.</li></ul>
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<div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telephone Skills Training for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(33, 146, 210); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(33, 146, 210); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #2192d2; border-top: 14px solid #2192d2; border-bottom: 14px solid #2192d2; border-right: 16px solid #2192d2; border-left: 18px solid #2192d2; display: inline-block;">Email Us Now &nbsp;&gt;</a>&nbsp; <a href="https://www.liveandlearnconsultancy.co.uk/customer-service-training-courses/" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">View Our Website &nbsp;&gt;</a></div>

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<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Suitability</span></h2><div fr-original-style="" style="box-sizing: border-box;">Designed by expert trainers, our Telephone Skills Training Course is perfect for</div>

<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">All Customer Facing Employees</li>
<li fr-original-style="" style="box-sizing: border-box;">Front Line Staff</li>
<li fr-original-style="" style="box-sizing: border-box;">Administrators</li>
<li fr-original-style="" style="box-sizing: border-box;">Supervisors</li>
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<li fr-original-style="" style="box-sizing: border-box;">Managers</li></ul>
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<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Day - 9:30am to 4:30pm.</strong></li>
<li fr-original-style="" style="box-sizing: border-box;">Delivered in-person or virtually.</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for individuals or groups.</li>
<li fr-original-style="" style="box-sizing: border-box;">Choose a date that best suits your team&#39;s availability.</li>
<li fr-original-style="" style="box-sizing: border-box;">Includes certification.</li></ul>

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<br fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telephone Training Courses for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" id="isPasted" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">Request Course Brochure &nbsp;&gt;</a>
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Live And Learn Consultancy

Telehandler

Know Your Customer (KYC)

Telesales

Customer Experience Management

Our 1-day Telephone Skills Training Course equips your employees with best practice customer care techniques to engage with customers in professional manner.

Telephone Skills Training - Customer Care

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication. In this course, you&#39;ll learn:<br fr-original-style="" style="box-sizing: border-box;"></span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Introduction to Telephone Skills:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of effective telephone communication in professional settings.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of the key components of telephone etiquette and communication.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Preparing for a Phone Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Planning and organizing information before making or receiving a call.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Tips for creating a professional and welcoming atmosphere.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Answering Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Techniques for answering calls with confidence and professionalism.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Proper phone etiquette during the initial moments of a conversation.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Conducting a Business Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for maintaining clarity and professionalism during business discussions.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Effective communication skills for conveying information and understanding the caller&#39;s needs.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Handling Difficult Situations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and managing challenging scenarios during phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Conflict resolution and de-escalation techniques.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Holding and Transferring Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Guidelines for placing calls on hold and transferring them seamlessly.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Minimizing disruptions and maintaining a positive caller experience.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Ending the Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gracefully concluding phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recap of important information and next steps.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Telephone Etiquette for Customer Service:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the unique aspects of providing excellent customer service over the phone.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building rapport and addressing customer concerns professionally.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Best Practices of Telephone Etiquette:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring advanced techniques for enhancing phone communication skills.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Incorporating effective listening, tone, and language choices.</li></ul></li></ol>

John Academy

Conflict Resolution

Business Communication

Professional Development

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication

<p><strong>***3-in-1 Premium Bundle***</strong></p><p>Our extensive <strong>Executive PA</strong> course is developed thoroughly for you to indulge and learn all Executive PA topics with utmost clarity and thorough explanation.</p><p>This Executive PA course includes not only one course but <strong>THREE</strong> courses within the bundle. So you are getting two extra courses for the price of one, no extra money! Our course aims to provide detailed insight into the Executive PA with full support from our teachers. So if you are looking for a convenient way to boost your knowledge further of the Executive PA topic but are too busy to go to a class, then enrol in this course and you are sorted!</p><p>Our in-depth course has no time limit and can be accessed from anywhere in the world.</p><p>You'll pick up a ton of fresh information, whether you're a novice or an advanced. The mega course's sheer size and breadth speak for itself! <strong>So, do not delay any further; we are excited and looking forward to letting you in our CPD Accredited course as much as you are!</strong></p><p><strong>The following courses will not only fast-track your career but also make it even more rewarding:</strong></p><ul><li><strong>Course 01: </strong>Personal Assistant</li><li><strong>Course 02: </strong>Minute Taking Administrator</li><li><strong>Course 03: </strong>Document Control</li></ul><p><strong><strong>Learning Outcome</strong></strong></p><p>From this interactive <strong>Executive PA </strong>course, you will be able to:</p><ul><li>Deep dive into the basics of Executive PA.</li><li>Learn how to improve your skills in general.</li><li>Increase your ability to reason and solve problems.</li><li>Utilise the Executive PA to boost output.</li><li>Gain confidence and clarity in your communication.</li><li>Explore different career routes in this field.</li></ul><p>This comprehensive three-in-one<strong> Executive PA </strong>course equips you with critical guidance, methods, and strategies for increasing both employee and professional development. The Executive PA course from Next Generation's easy-to-digest and deliverable modules will provide you with the most essential and useful knowledge for growing your profession, from setting personal development goals to forming a cross-functional team.</p><p><strong>Course Curriculum:</strong></p><ul><li>Business Telephone Skills</li><li>Mail Services and Shipping</li><li>Organising Meeting and Conferences</li><li>Business Writing Skills</li><li>Effective Planning and Scheduling</li><li>Preparation for Minute Taking</li><li>The Meeting Structure</li><li>Minute Meeting, Decision and Action</li><li>Document Control Lifecycle</li><li>Document Control Strategies and Instruments</li><li>Quality Assurance and Controlling Quality of Documents<strong><br /></strong></li></ul><p>And many more...</p><p><strong>Show off your new skills with a certificate of completion - </strong></p><p><strong>Digital Certificate: </strong></p><ul><li>CPD Accredited : £4.99 (For Each)</li></ul><p><strong>Hardcopy:</strong></p><ul><li>For Each Hardcopy Certificate: £9.99 (FREE UK Delivery)</li><li>For Each Hardcopy Transcript: £9.99</li></ul><h2>
        
        <div>CPD</div>
    </h2>

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                                        35 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This comprehensive<strong> three-in-one </strong>bundled <strong>Executive PA</strong> course has no restrictions for people registering for it. Anyone between the age of above sixteen can apply for the course. So whether you are an eager learner to explore the deeper unknown facts of the subject or a skilled individual in this field who wishes to enhance their career prospects further can take this course.</p>
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        <div>Requirements</div>
    </h2>

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                            <p>No previous knowledge is required to enrol in this training.</p>
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        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The aim of this exclusive bundle<strong> Executive PA</strong> course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas:</p><ul><li>Personal Executive Assistant</li><li>Personal Concierge</li><li>Executive Assistant</li><li>Support Secretary</li><li>Office Assistant</li><li>Office Manager</li><li>Receptionist</li></ul>
                        </div>

Office Skills & Productivity

Personal Assistant

PA : Telephone Skills, Business Writing, Minute Taking, Microsoft Office, Document Control

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth &pound;160 as a Gift - Enrol Business Administration Now</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Hi, business enthusiast! When you&#39;re establishing a new business, what&#39;s the first thing you want to know? It&#39;s undoubtedly the golden rule for running a thriving business! So be your own boss and learn the tips and tricks of becoming a successful entrepreneur with the help of this comprehensive Business Administration course in a smoother, flexible way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enrolling in this Business Administration course is a terrific way to dip your toes into the world of business direction and see whether it&#39;s right for you. Knowledge in business direction courses can help you prepare for a range of careers with above-average development potential. Health care management, business management, finance, accounting, and marketing are all areas where business direction skills are required. And to equip you with the most comfortable and rich learning experience possible, the bundle is structured into multiple in-depth courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Along with this Business Administration Bundle, you will get original hardcopy certificates, a transcript and a student ID card.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Courses are included in this Bundle:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: </strong>Business Administration Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 02: </strong>Employment Law Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 03: </strong>Introduction to Accounting</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 04: </strong>Level 3 Xero Training</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 05: </strong>Business Analysis Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 06: </strong>GDPR</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 07: </strong>Level 3- Project Management<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 08: </strong>Customer Relationship Management<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 09:</strong>Team Management</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 10: </strong>Effective Communication Skills Diploma</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 11: </strong>Professional Bookkeeping Course</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">The comprehensive Business Administration course will enable you to- </em></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Acquaint yourself on how to represent your boss and company to bring your success to new heights.</li><li fr-original-style="" style="box-sizing: border-box;">Earn the skills of an effective administrator to recruit employees, conduct department meetings successfully, and engage with higher management.</li><li fr-original-style="" style="box-sizing: border-box;">Strengthen your business writing skills, communication skills and telephone skills.</li><li fr-original-style="" style="box-sizing: border-box;">Get the chance to broaden organising skills to schedule meetings and conferences as well as become punctual.</li><li fr-original-style="" style="box-sizing: border-box;">Keep track of records and successfully file systems to avoid unnecessary turmoil for your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the capacity to undertake rigorous secondary research on challenges, whether general business or company functions.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the ability to apply broad management knowledge in real-world scenarios.</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to handle mail services and shipping and travel related arrangements skillfully.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Curriculum:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: Business Administration Level 3</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Representing Your Boss and Company</li><li fr-original-style="" style="box-sizing: border-box;">Skills of an Effective Administrator</li><li fr-original-style="" style="box-sizing: border-box;">Business Writing Skills</li><li fr-original-style="" style="box-sizing: border-box;">Communication Skills</li><li fr-original-style="" style="box-sizing: border-box;">Business Telephone Skills</li><li fr-original-style="" style="box-sizing: border-box;">Mail Services and Shipping</li><li fr-original-style="" style="box-sizing: border-box;">Travel Arrangements</li><li fr-original-style="" style="box-sizing: border-box;">Organising Meetings and Conferences</li><li fr-original-style="" style="box-sizing: border-box;">Time Management</li><li fr-original-style="" style="box-sizing: border-box;">Record Keeping and Filing Systems</li><li fr-original-style="" style="box-sizing: border-box;">Effective Planning and Scheduling</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">---------------Other Courses Are---------------</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 02: Employment Law Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 03: Introduction to Accounting</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 04: Level 3 Xero Training</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 05: Business Analysis Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 06: GDPR</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 07: Level 3- Project Management</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 08: Customer Service Management</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 09:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 10: Effective Communication Skills Diploma</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 11: Professional Bookkeeping Course</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How will I get my Certificate?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After successfully completing the Business Administration course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PDF Certificate: Free (Previously it was &pound;6*11 = &pound;66)</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Hard Copy Certificate: Free (For The Title Course: Previously it was &pound;10)</strong></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">P.S. The delivery charge inside the U.K. is &pound;3.99 and the international students have to pay &pound;9.99.</p><h2 fr-original-style="" style="box-sizing: border-box;">
        
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                                        110 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
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                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone from any background can enrol in this Business Administration bundle.</p>
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        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
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                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Business Administration course has been designed to be fully compatible with tablets and smartphones.</p>
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        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
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                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completing this course bundle, you may pursue the following career paths:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Business administrator (&pound;20,000 - &pound;30,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Business analyst (&pound;25,000 - &pound;35,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Project manager (&pound;30,000 - &pound;40,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Customer service representative (&pound;20,000 - &pound;25,000 per year)</li></ul>
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                                    <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Digital certificate -
            Included
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        <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Hard copy certificate -
            Included
        </p>
            <div fr-original-style="" style="box-sizing: border-box;"> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will get the Hard Copy certificate for the title course (<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Administration Level 3</strong>) absolutely Free! Other Hard Copy certificates are available for &pound;10 each. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please Note: The delivery charge inside the UK is &pound;3.99, and the international students must pay a &pound;9.99 shipping cost.</p> </div>

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Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Business Administration Now
Hi, business enthusiast! When launching a new venture, understanding the fundamentals of Business Administration is crucial to your success. What’s the first thing you need to know? It’s the golden rule for running a thriving business! Embark on your journey to becoming a successful entrepreneur with the Business Administration Level 3 Diploma. This comprehensive course offers an in-depth exploration of Business Administration, providing you with the essential skills and knowledge to excel in various business settings.
Enrolling in this Business Administration course is an excellent way to gain a solid foundation in business management and direction. Discover how effective business administration can pave the way for a range of careers with strong growth potential. Whether you're interested in health care management, business management, finance, accounting, or marketing, the skills you acquire will be invaluable in navigating these fields.
Our structured bundle includes multiple in-depth courses designed to offer a rich and flexible learning experience. By immersing yourself in this comprehensive Business Administration program, you'll be well-prepared to take on diverse business challenges and make informed decisions. Start your journey today and equip yourself with the expertise needed for a successful career in Business Administration.
Along with this Business Administration Bundle, you will get original hardcopy certificates, a transcript and a student ID card.
Courses are included in this Bundle:
Course 01: Business Administration Level 3
Course 02: Employment Law Level 3
Course 03: Introduction to Accounting
Course 04: Level 3 Xero Training
Course 05: Business Analysis Level 3
Course 06: GDPR
Course 07: Level 3- Project Management
Course 08: Customer Relationship Management
Course 09:Team Management
Course 10: Effective Communication Skills Diploma
Course 11: Professional Bookkeeping Course



Key Features of the Course
FREE Business Administration Level 3 Diploma CPD-accredited certificate
Get a free student ID card with Business Administration Level 3 Diploma training (£10 applicable for international delivery)
Lifetime access to the Business Administration Level 3 Diploma course materials
The Business Administration Level 3 Diploma program comes with 24/7 tutor support
Get instant access to this Business Administration Level 3 Diploma course
Learn Business Administration Level 3 Diploma training from anywhere in the world
The Business Administration Level 3 Diploma training is affordable and simple to understand
The Business Administration Level 3 Diploma training is entirely online



Learning Outcomes
Acquaint yourself on how to represent your boss and company to bring your success to new heights.
Earn the skills of an effective administrator to recruit employees, conduct department meetings successfully, and engage with higher management.
Strengthen your business writing skills, communication skills and telephone skills.
Get the chance to broaden organising skills to schedule meetings and conferences as well as become punctual.
Keep track of records and successfully file systems to avoid unnecessary turmoil for your organisation.
Demonstrate the capacity to undertake rigorous secondary research on challenges, whether general business or company functions.
Demonstrate the ability to apply broad management knowledge in real-world scenarios.
Learn how to handle mail services and shipping and travel related arrangements skillfully.



Course Curriculum:
Course 01: Business Administration Level 3
Representing Your Boss and Company
Skills of an Effective Administrator
Business Writing Skills
Communication Skills
Business Telephone Skills
Mail Services and Shipping
Travel Arrangements
Organising Meetings and Conferences
Time Management
Record Keeping and Filing Systems
Effective Planning and Scheduling
---------------Other Courses Are---------------
Course 02: Employment Law Level 3
Course 03: Introduction to Accounting
Course 04: Level 3 Xero Training
Course 05: Business Analysis Level 3
Course 06: GDPR
Course 07: Level 3- Project Management
Course 08: Customer Service Management
Course 09:
Course 10: Effective Communication Skills Diploma
Course 11: Professional Bookkeeping Course
How will I get my Certificate?
After successfully completing the Business Administration course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.
PDF Certificate: Free (Previously it was £6*11 = £66)
Hard Copy Certificate: Free (For The Title Course: Previously it was £10)
P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99.
 CPD 
110 CPD hours / points  Accredited by CPD Quality Standards



 Who is this course for? 
Anyone from any background can enrol in this Business Administration bundle.



 Requirements 
This Business Administration course has been designed to be fully compatible with tablets and smartphones.



 Career path 
Upon completing this course bundle, you may pursue the following career paths:
Business administrator (£20,000 - £30,000 per year)
Business analyst (£25,000 - £35,000 per year)
Project manager (£30,000 - £40,000 per year)
Customer service representative (£20,000 - £25,000 per year)



 Certificates 
Certificate of completion
 Digital certificate - Included 
Certificate of completion
 Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Business Administration Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Business Administration Level 3 Diploma

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

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					<div><p>Becoming an office administrator or receptionist is an excellent entry point into the professional workforce. With over 1.5 million administrative and secretarial jobs in the UK, the demand for organised and personable admins to manage office tasks and assist staff continues rising. This comprehensive Office Admin &amp; Receptionist course prepares you to thrive in these in-demand roles through industry-relevant training in key areas like communication etiquette, scheduling, customer service, business writing, and time management. Gain the skills and knowledge to become a confident, reliable, and exceptional administrative professional equipped to excel in any office environment.</p><p>Ready to compose your career symphony? Enrol today and unlock the rewarding world of Office Administration &amp; Receptionism!</p></div>
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			<h4>You will Learn The Following Things: </h4>  		</div>
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					<div><p><span>This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Admin &amp; Receptionist. Enrol today and complete the course to achieve a certificate that can change your career forever.</span></p></div>
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			<h4>Process of Evaluation</h4>  		</div>
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					<div><p><span>After completing the </span><b>Office Admin &amp; Receptionist course</b><span>, you will receive your</span><b> CPD-accredited Digital/PDF Certificate for £5.99. </b><span>To get the </span><b>hardcopy certificate for £12.99, </b><span>you must also pay the shipping charge of just</span><b> £3.99 (UK) and £10.99 (International).</b></p></div>
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			<h4>Who Is This Course for?</h4>  		</div>
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										<span>Career Changers: Seeking a fresh start in a dynamic field? This course equips you with the skills to excel in diverse office environments.</span>
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					<div><p><span>There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Office Admin &amp; Receptionist course.</span></p><p><span>Do note: you must be at least 16 years old to enrol.</span></p><p><span>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.</span></p></div>
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					<td colspan="4">Module 01: Introduction to Reception and Receptionist</td>
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					<td><span><i></i> 00:29:00</span></td>
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					<td colspan="4">Module 02: Business Telephone Skills</td>
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					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 03: Representing Your Boss and Company</td>
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					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 04: Mail Services and Shipping </td>
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					<td><span><i></i> 00:26:00</span></td>
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					<td colspan="4">Module 05: Travel Arrangements</td>
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					<td colspan="4">Module 06: Organising Meeting and Conferences</td>
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					<td colspan="4">Module 07: Time Management</td>
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				</tr>
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					<td colspan="4">Module 08: Record Keeping and Filing Systems</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 08: Record Keeping and Filing Systems</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Business Writing Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 09: Business Writing Skills</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10 :Organisational Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10 :Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Communication Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 12: Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Effective Planning and Scheduling</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 13: Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:39:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Invoicing/Petty Cash</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 14: Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 15: Business Environment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 15: Business Environment</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Office Admin &amp; Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
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Becoming an office administrator or receptionist is an excellent entry point into the professional workforce. With over 1.5 million administrative and secretarial jobs in the UK, the demand for organised and personable admins to manage office tasks and assist staff continues rising. This comprehensive Office Admin & Receptionist course prepares you to thrive in these in-demand roles through industry-relevant training in key areas like communication etiquette, scheduling, customer service, business writing, and time management. Gain the skills and knowledge to become a confident, reliable, and exceptional administrative professional equipped to excel in any office environment.
Ready to compose your career symphony? Enrol today and unlock the rewarding world of Office Administration & Receptionism!
You will Learn The Following Things:
Demonstrate effective communication and customer service skills required of a receptionist.
Manage schedules and bookings and arrange travel and events.
Follow best practices for phone, mail, filing, and other administrative duties.
Represent the company and assist management professionally. Implement time management and organisational strategies effectively.
Implement time management and organisational strategies effectively.
Apply business writing principles through correspondence and other documents.
This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Admin & Receptionist. Enrol today and complete the course to achieve a certificate that can change your career forever.
Details

Perks of Learning with IOMH
One-to-one support from a dedicated tutor throughout your course.
Study online - whenever and wherever you want.
Instant Digital/ PDF certificate
100% money back guarantee
12 months access
Process of Evaluation
After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
After completing the Office Admin & Receptionist course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International).
Who Is This Course for?
Career Changers: Seeking a fresh start in a dynamic field? This course equips you with the skills to excel in diverse office environments.
School Leavers: Eager to kickstart your professional journey? Build a strong foundation with industry-relevant skills and knowledge.
Upskillers: Looking to add polish and efficiency to your existing skillset? This course empowers you to take your career to the next level.
Ambitious Individuals: Whether you dream of climbing the corporate ladder or setting up your office, this course provides the tools to succeed.
Requirements
There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Office Admin & Receptionist course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.
Career Path
Receptionist - £18K to £22K per year.
Administrative Assistant - £20K to £28K per year.
Executive Assistant - £25K to £40K per year.
Office Manager - £28K to £45K per year.
Personal Assistant - £30K to £50K per year.
 Course Curriculum

Module 01: Introduction to Reception and Receptionist			
	Module 01: Introduction to Reception and Receptionist		00:29:00
Module 02: Business Telephone Skills			
	Module 02: Business Telephone Skills		00:21:00
Module 03: Representing Your Boss and Company			
	Module 03: Representing Your Boss and Company		00:25:00
Module 04: Mail Services and Shipping			
	Module 04: Mail Services and Shipping		00:26:00
Module 05: Travel Arrangements			
	Module 05: Travel Arrangements		00:22:00
Module 06: Organising Meeting and Conferences			
	Module 06: Organising Meeting and Conferences		00:19:00
Module 07: Time Management			
	Module 07: Time Management		00:25:00
Module 08: Record Keeping and Filing Systems			
	Module 08: Record Keeping and Filing Systems		00:24:00
Module 09: Business Writing Skills			
	Module 09: Business Writing Skills		00:25:00
Module 10 :Organisational Skills			
	Module 10 :Organisational Skills		00:19:00
Module 11: Communication Skills			
	Module 11: Communication Skills		00:19:00
Module 12: Customer Service			
	Module 12: Customer Service		00:22:00
Module 13: Effective Planning and Scheduling			
	Module 13: Effective Planning and Scheduling		00:39:00
Module 14: Invoicing/Petty Cash			
	Module 14: Invoicing/Petty Cash		00:20:00
Module 15: Business Environment			
	Module 15: Business Environment		00:19:00
Assignment			
	Assignment - Office Admin & Receptionist		00:00:00

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