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nick dale photography

Here’s a brief biographical profile and outline of my photography career. If you want to see a few pictures of me, click here. If you have any questions, just click the chat button or get in touch at nick@nickdalephotography.com or on +44 7942 800921 . Photographer | Writer | Speaker | Teacher | Judge I dreamed of becoming a photographer when I was 15, but my mother wanted me to go to Oxford instead! I ended up reading English at Oxford and working as a strategy consultant for a few years before retiring at the age of 29. I then travelled round the world for seven years, doing four ski seasons and working on an internet start-up in San Francisco before finally returning to London in 2005. At that point, consulting work felt too stressful, so I decided to go 'quality of life'. I'm now a private tutor and international award-winning wildlife photographer. I became a tutor in 2009 when I happened to read an article in the paper called 'Ten Ways to Beat the Recession', and I started taking pictures again when I received a random email inviting me to go on safari and climb Mount Kenya. I've been a wildlife photographer since 2013, taking pictures in 26 countries on all seven continents and winning various awards including the Sunday Times/Audley Travel Big Shot. I spend a lot of time in Africa, and I’ve been on over 300 game drives and boat rides there. I’ve also worked as a Resident Photographer at various safari lodges: 2019: Klein’s Camp, Serengeti Under Canvas, Grumeti Serengeti Tented Camp and Cottar’s 1920s Safari Camp 2020: Gabus Game Ranch and Etosha National Park in Namibia 2022: Ol Jogi in Kenya and Muchenje in Botswana. I'm always happy to answer questions from guests, whether it’s about camera settings, the rules of composition or just identifying all the different species of wildlife. Back at camp, I'll give the odd talk on camera technique, give feedback on their images and show them some of my own. Maybe I’ll see you out there…! Artist’s Statement I have a passion for wildlife, and I want to celebrate all its facets in my photography, including power, beauty, cuteness and humour. These are the qualities I want to share with people. I’m not a conservationist, so I don’t take pictures of endangered animals to put on posters for Greenpeace or Friends of the Earth. I take them because I love close encounters with the natural world, and I want to share the excitement, relaxation, tenderness and wonder they evoke. I started out taking 'portraits' of animals. That was all very well, and a lion might look beautiful sitting on the African savannah at sunset, but there isn't much energy in that sort of picture. What I try to do now is to focus on action shots. I still take portraits - and sometimes I don't have a choice! - but my ideal image is much more likely to be a cheetah chasing down a Thomson’s gazelle than a bird sitting on a branch! My favourite animals are the predators, and the advantage of a long lens is that it can create the impression of being right up close and personal with some pretty dangerous beasts. It’s that sense of excitement that I try to capture in my work, and I'm happy to use whatever technology I can find to do the job. Cameras 2 x Sony a1 mirrorless cameras 2 x Sony VGC-4EM Vertical Grip for A1 2 x Sony 160GB TOUGH CFexpress Type A Flash Memory Cards Lenses Sony FE 12-24 mm f/2.8 G Master lens Sony FE 24-70 mm f/2.8 G Master lens Sony FE 70-200 mm f/2.8 G Master OSS II lens Sony FE 400 mm f/2.8 G Master lens Sony FE 600 mm f/4 G Master lens Sony SEL E Mount 14TC 1.4x Teleconverter - White Sony SEL E Mount 20TC 2x Teleconverter - White All that, combined with the wonders of Lightroom and Topaz Labs, gives me the best possible chance to show off the wonders of Nature. Contact If you’d like to hire me for a talk, a lesson, a photo shoot or a safari, please contact me on +44 7942 800921 or at nick@nickdalephotography.com. 99 Ormonde Court Upper Richmond Road London SW15 6TR Mobile: +44 7942 800921 Skype: nicholas_dale Facebook: facebook.com/nickdalephotography Flickr: flickr.com/photos/nickdalephotography Instagram: instagram.com/nickdalephotography LinkedIn: linkedin.com/company/nickdalephotography Pinterest: pinterest.com/nickdalephotography Twitter: twitter.com/nickdale_photo YouTube: youtube.com/@nickdalephotography View fullsize View fullsize View fullsize View fullsize View fullsize View fullsize View fullsize View fullsize View fullsize View fullsize View fullsize View fullsize Donations If you’d like to support my photographic career by making a donation, please click the button below. DONATE Sales Sold over 25,000 images to buyers including National Geographic, Africa Geographic, BBC Wildlife Magazine, The Evening Standard, The Daily Telegraph, The Guardian, Daily Mail Online, The Sun, The Sunday Express, The Times and Lonely Planet. Sold my best-selling shot of a jumping Adélie penguin over 2,000 times - and it even appeared on a poster inside the hero's locker on the US TV show Atypical! Provided the cover photo for SMT magazine. Sold 65 fine art prints to private collectors around the world. Sold over 1,000 copies of my Expert Photography ebooks on Social Success Strategies and Wonderful Wildlife. Sold over 200 greeting cards and postcards at various exhibitions, Gerhold in Putney and Willow Bough Tea Rooms. Worked for clients including a tennis club, a milliner, a local councillor, a tuition agency and a procurement consultancy. Publications Wrote ebooks on wildlife photography and social media for Expert Photography, books on Predators & Prey, India, Antarctica and a local wedding, plus Resident Photographer: Tanzania & Kenya. Wrote articles for Expert Photography, Fusion Art, Outdoor Photography, Wildlife Photographic, PhotoPXL, Clipping Path Creative and SLR Lounge. Interviewed by Fusion Art for A Day in the Life. Posted articles, images and videos online: Nick Dale Photography website: 1.0k unique monthly visitors Facebook: 4.1k followers, 22.0k engagement, 700.6k people reached, 1.1m impressions (last 28 days) Instagram: 322 accounts engaged, 2.6k accounts reached, 14.4k total followers (last 30 days) LinkedIn: 492 connections Pinterest: 399 followers, 64k impressions, 2.4k engagements, 49k total audience, 1.8k engaged audience (last 30 days) Twitter: 18 followers YouTube: 50.1k subscribers, 205k watch hours and seven videos with more than a million views - (here, here, here, here, here, here and here). Awards Shoot The Frame’s October 2022 and May 2020 Shoot The Wild competitions The Best Modern and Contemporary Artists Prize 2022 The Faces of Peace Art Prize 2022 Tailor-Made Tour Company of the Year 2022 for England in the Travel & Hospitality Awards International Prize Leonardo da Vinci - The Universal Artist 2022 ATIM's Top 60 Masters for 2022 (see magazine feature on p25 and video starting at 26:26) Wildlife category in the Professional Photographer of the Year 2021 Best International Wildlife Photographer 2021 in the Southern Enterprise Awards hosted by SME News 2021 LUX Life Photography Coach of the Year - UK National Geographic: Photo of the Day award twice (here and here), both images being chosen for the Daily Dozen and Best of Photo of the Day 2017 and winning over 25,000 likes on Instagram Monthly finalist in the Greatest Maasai Mara Photographer of the Year 2021 Gold in the Animal Portrait category of the 2020 World Nature Photography Awards Sunday Times/Audley Travel Big Shot competition Wildlife Series in the 15th Pollux Awards/The Worldwide Photography Gala Awards Best of Contest in 35 Awards’ Wildlife: Mammals competition Guru’s Top Pick in the Gurushots Up Close with Birds challenge Best of Show in Grey Cube Gallery's Nature exhibition (see video) February 2020 Arthola competition Wildlife Worldwide Photography Competition 2019 (Animal Action category) Fusion Art: Artist Spotlight (Photography & Digital) in April 2020 (see video) and Best in Show at the 3rd Annual Animal Kingdom Art Exhibition (see video) Art Room Gallery: Nature competition (see video) Exodus Travels Monthly Photo Competition The Societies of Photographers: Gold Awards in the Wildlife, Nature and The Natural World categories Society of International Nature & Wildlife Photographers (SINWP): In the Wild Photography Competition (leading to stories in The Times, Express, The Sun, The Daily Star and the Mail Online, followed by an interview on London Live!) Various: Picture Frames Express's All Creatures Great and Small plus BBC Wildlife, Chiiz, Digital Photographer, Dodho, Wild Planet and Outdoor Photography competitions ePHOTOzine: two Daily Competitions, two Photos of the Week, 10 Editor’s Choice, 26 Highly Commended, 19 Guest Editor, 119 Readers' Choice and 213 User Awards Exodus Travels: 2018 calendar (February image) Facebook groups EP Cover Photo of the Week and Admin’s Choice from Expert Photography Photo of the Day and Photo of the Week for the International Photography Group Photo of the Day and Administrator’s Choice for Light and Shade Top Post of the Day from Nature & Creativity Cover Page and Weekly Contest for Nature Photography Administrator Choice for Photographers of the World Photo of the Week for Photography Certificate of Excellence, Weekly Contest, Cover Page and Admin Choice for the Professional Photographers Community Faunistic Selection for Renaissance Photography Top of the Day, Photo of the Day and Cracker of the Day for Save Earth Admin’s Choice from Superb Photography Cover photo for Wildlife & Nature Photography Certificate of Excellence from World Photographer - Wonderful Photography Magazine Award for World’s Top Photographers Instagram: Featured photo for @wildlifeplanet.ig, Featured Artist for @all_animals_addiction and @raw_africa_ and Daily Features for @instaperfect_capture, @wildlife__perfection, @OnlyAfrica, @kings_animals_love and Bonvac_Fauna Artist of the Week for Artlimes, Photographer of the Month for Picture Frames Express, Artist in Focus for LUMIarts and featured in Pond5’s Instagram Takeover and the May 2020, January 2021 February 2021 and March 2021 APÉRO catalogues. Exhibitions Chosen to take part in the Butterfly Effect online art exhibition put on by Contemporary Art Curator Magazine. Held solo exhibitions at the Norman Plastow Gallery in Wimbledon Village, Lumi Arts in Pimlico and 508 King's Road, where I am an artist-in-residence. Took part in Glaziers' Art Fair, Parallax Art Fair, PhotoX Awards 2018 at the Menier Gallery and various group shows at 508 King's Road and Gabriel Fine Arts. Took part in the Indian Photography Festival Exhibition and see | me exhibitions on Facebook and in New York. Was chosen for the online art galleries at Art Bridge, Artfinder, Art Gallery, Arthola, The Art Online Gallery, Artlimes, Printscapes and Saatchi Art. Sold six prints of a leopard at Greatest Maasai Mara Photographer of the Year exhibitions in Melbourne, Brisbane, Cape Town, Atlanta, Dallas and Johannesburg. Other Worked as Resident Photographer at Klein’s Camp, Serengeti Under Canvas, Grumeti Serengeti Tented Camp and Cottar’s 1920s Safari Camp in Africa for four months in 2019. Worked as Resident Photographer at Gabus Game Ranch in 2020. Gave talks for The Societies of Photographers, on two Antarctic cruise ships and at The Athenaeum Club, Grumeti Serengeti Tented Camp, Cottar’s 1920s Safari Camp, the SW19 Women's Institute, the Putney Women’s Institute, Malden Camera Club, Watford Camera Club, Putney Library, the London Institute of Photography and Beckenham Photographic Society. Helped judge the 2019 Canary Wharf Wildlife Photography Competition. Ran photography workshops at Canary Wharf and Putney Library. Gave private lessons to various amateur photographers. Recorded six wildlife photography videos with Coinaphoto, covering Africa, Asia, Europe, North America, South America and the polar regions. Had my work reviewed by Anthony Morganti on YouTube Became lifetime member of the Circle for the Foundation of the Arts (CFA). Joined the Society of International Nature and Wildlife Photographers in October 2013.

cabe

Northampton

The role of CABE’s Presidential Team and Board is to set out the strategic objectives and aims of the Association and to ensure their delivery. All representatives on the board are members of CABE are nominated to the position by Chartered Members. They represent a mixture of views from different specialities and areas across the industry making sure there is a variety of perspectives to help shape CABE’s unifying voice. CABE Patron Lord John Lytton BSc FCABE (Hon) IRRV FRICS In his role as patron of CABE, Lord Lytton acts as an influential figurehead, creating valuable partnerships with organisations across the globe through his extensive network of industry and Governmental contacts and assisting the Association in raising its profile and influence within the building and construction industry. Lord Lytton is a leading chartered surveyor and an active contributor to the House of Lords. He is chairman of the boundaries and party walls professional panel of the Royal Institution of Chartered Surveyors and a Vice Chairman of the All Party Parliamentary Group for Excellence in the Built Environment as well as being newly appointed to the House of Lords Information Committee. He has been an Honorary Fellow of ABE since 1997, and CABE since its formation in 2014. Presidential Team Joseph Birt PCABE FCABE – President Joseph Birt worked for 22 years within Local Authority Building Control in various posts; the latter 12 years as Specialist Support Officer for a Cluster of Councils, which included responsibility for advising on fire safety aspects of the Building Regulations. He was, for ten years, a Director of the William Keown Charitable Trust, which champions equality in the built environment and celebrates the achievements of people with disabilities. He has been elected twice as Chairman of the Northern Ireland Fire Safety Panel. By Ministerial Appointment he served two terms on the Northern Ireland’s Building Regulations Advisory Committee (BRAC) where he contributed to the development of the current Northern Ireland Building Regulations. He has also served two terms on the Department of Communities, Historic Buildings Council. Joseph is a Chartered Building Engineer, who continues to be active within his local CABE Region; currently Treasurer and past Chairman of the CABE Northern Ireland Region’. He is now the Technical Director of FRSNI Ltd. Richard Smith VPCABE FCABE – Vice-President Richard Smith commenced his employment as a YTS Trainee in Building Control back in 1989 and has progressed his career to become the Head of Standards and Innovation and Research at NHBC where he oversees the delivery and implementation of NHBC's Technical Standards, Technical policy, Acceptance of innovative and non-traditional construction methods and leads the NHBC Foundation. Richard is also a member of The Building Regulations Advisory Committee and support a number of Sub Committees including new building broadband connectivity, Part M Working Group and Building Act 1984 working group. Richard Flynn CEng CEnv CWEM VPCABE FCABE – Vice-President Richard is an independent private practitioner trading as Flynn & Shaw, Chartered Building Engineers. As well as being a Chartered Building Engineer, he is a Chartered Engineer, Chartered Environmentalist, Chartered Water and Environment Manager, Registered Building Surveyor and Certified Site Assessor. Richard is a recognised expert in the area of onsite wastewater treatment and provides a complete site suitability assessment, treatment system design, and certification of installation for onsite wastewater treatment systems throughout Ireland. Richard has been Chair of the CABE Membership and Professional Standards Committee (MPSC) since its inception in 2019 as well as member of the Southern Ireland Region committee of CABE. Stewart C McArthur BSc (Hons) PPCABE FCABE RICS Dip BC – Past President Stewart has 30 years’ experience in the house building industry. He has a degree in Fire Risk Engineering from Glasgow Caledonian University. During his studies he also attended seminars at Maryland University and had the privilege of being tutored by some of the most widely respected experts in the fire engineering sector. Stewart began his career in building standards before moving into the warranty sector. He also has recent experience as a site manager. This broad experience has given him a greater understanding of the house building industry from all perspectives. He has been a member of CABE since 2001 and has played an active part in the regional committee for the past ten years. CABE Board Daniel Fordham FCABERussell Urwin FCABETony Harvey-Soanes FCABEPaul Grinyer FCABEDavid Courtney CEnv FCABE Lindsay Richards BSc MBA MCABE Chartered Building EngineerZoe Cox FCABEMishka Scott MCABE Chartered Building EngineerDavid Kitcatt FCABEIsacc Sunder Packianathan FCABE Executive Team Dr Gavin Dunn BSc (Hons) MSc PhD FCABE – Chief Executive Originally trained as an architect, Gavin initially practised in North America with a large construction engineering firm before returning to the UK to specialise in the energy and environmental performance of buildings in 1998. Gavin advanced this specialism through positions at the Welsh School of Architecture, and Elmhurst Energy, where he helped develop some of Europe’s leading building energy certification and labelling systems. In 2013 Gavin was appointed Director of Building Performance at the Building Research Establishment (BRE) where he was responsible for a portfolio of BRE's globally leading services including BREEAM and CEEQUAL the world’s foremost environmental assessment methods for the built environment. In 2018, Gavin was appointed as Chief Executive of CABE where he works to help enable a more professional construction sector that works to create better, safer and more sustainable buildings that enhance people’s lives. Gavin was a member of the Building Regulations Advisory Committee (BRAC) of the UK Government from 2015 to 2022 where he served as Chairman of the Future Homes Standard Working Group. Jackie Macaulay – Chief Operating Officer Jackie is responsible for all aspects of the organisations operations and internal processing. Her remit includes compliance, legal services, HR, OD & change management, IT, facilities, PR & communications, membership processing and deputising for the CEO in his absence. Her experience spans a range of manufacturing, construction and not-for-profit organisations with her first Director position as HR Director for Electrolux in 2004. Jackie has worked across the UK, Ireland and internationally across Europe and Asia managing diverse and multi-disciplined teams. She brings to CABE the senior expertise that will develop the organisation as it moves forward with its modernisation and development strategy. Richard Harral BA BArch FCABE RIBA – Technical Director Richard Harral is the Technical Director for CABE. He has previously worked as an architect in both public and private sector practice, and as a policy official in the Building Regulations Division of MHCLG between 2007 and 2014 where he oversaw introduction of policies on accessible housing, security standards, broadband and the national space standard for new homes. He was subsequently Head of Technical Policy in the period 2014-2017. He currently sits on the CIC Competence Steering Group, and chairs a number of competence working groups including on Designer and Architect Competence. He was Technical author for Flex 8670, the recently published British Standard on Competence for building safety in Built environment industries. Alison Duckles CBE – Professional Development Director Alison has worked in the Construction sector for over 24 years, predominantly with Laing O’Rourke. She previously held roles with the Chartered Institution of Waste Management and Eastern Group plc in the power sector. Predominantly focused on learning and development while driving competence, professional standards, and futures skills requirement; Alison worked extensively on the creation of new construction apprenticeships, engaging employers, providers, sector bodies and Government. In her role with CABE Alison is responsible for continuing to strengthen partnerships with academic institutions, provide members with quality training and CPD opportunities and Support the Association’s ambition to drive competency and professional responsibility in the construction sector. CABE Staff Membership Services Team – membership@cbuilde.com Our friendly, experienced membership team is always on hand to offer the best possible advice on becoming a member of CABE, advising you on the best route to membership and helping you to progress through our grades as your career develops. Amy Chatfield – Membership Services Manager Amy leads the Membership Team, which is responsible for all membership processing, professional interviews for CABE Chartered Membership and registrations for both the Engineering Council and Society for the Environment. With a strong background in customer service, Amy joined CABE in 2015. She has held a variety of positions, including roles in the Publications Team – working on the building engineer journal – and the Events & Marketing Team. After building extensive knowledge of the membership journey, she moved into the Membership Team in 2018; since then, she has worked continuously to improve processes, ensuring that the Association provides excellent customer service to all new and existing members. Alongside her role as Membership Services Manager, Amy is a trained Mental Health First Aider (MHFA), providing wellbeing support for her colleagues. Sabrina Miah Professional Review Co-ordinator Tara Talley Membership Services Co-ordinatorJoshua Law Membership Services Administrator Communications Team – info@cbuilde.com The Communications team deliver vital resources, news, and information to our membership, keeping them up-to-date with industry changes, standards, and opinions. This is done through direct contact with our membership, delivering our monthly journal, BuildingEngineer . Laura Richardson - Head of Communications Laura has been with CABE since 2018 when she joined as PR and Communication manager. She is responsible for implementing the communications strategy across the Association’s communication streams including PR, Marketing, and Digital Infrastructure functions. She joined CABE from Booker, where she gained experience in website marketing and design. Along with her previous experience working in publications and marketing roles in the construction industry she brings a lot of skills and strengths to the team. Maya Bullock Communications & Digital Designer Abigail Crook Communications Administrator Professional Development Team – training@cbuilde.com CABE provides a range of services to our members and the wider industry to assist in the expansion of knowledge in respect of the built environment. Our Professional Development Team facilitate this by ensuring opportunities such as our suite of regional conferences, annual conference & exhibition, training courses, local/regional CPD and our 12 UK & ROI regions run smoothly and offer the highest possible quality in their delivery. Kirri Porter-White - Competency & Learning Lead Kirri has been with the association since 2015, working initially within the Regional Services and Events team to provide support for the regional committees over CABE’s 12 regions in the UK and Ireland, as well as our international Chapters. Kirri is responsible for the development and deployment of CABE’s training and learning infrastructure, focusing on both technical competency and wellbeing within the construction industry. Kirri’s team also work with the Professional Development Director on academic accreditation and relationships with universities. Rosemary Brewill Regional Services Co-ordinatorShaneka Foster Professional Development Administrator Operations Team – info@cbuilde.com The Operations Team are involved in the day-to-day activities of the Association, to ensure the smooth running of all CABE’s activities, including Finance, IT, Legal and Facilities. Carl Pearson - Head of Legal and Governance Services Carl has worked both private practice and in-house roles, within the sectors of welfare law, housing law, debt law, consumer law, compliance law, and commercial law. Joining CABE in 2018 from Dixons Carphone, Carl is responsible for providing the Association with internal legal advice on its business practices, activities and contractual relationships, development and review of various internal policies and procedures and day-to-day management of disciplinary and complaints investigations. Jacky Lonsdale - Head of Finance Jacky joined CABE in November 2021 and brings a wealth of experience having worked for a number of both large corporate companies and smaller businesses including JVC, Total Oil Marine, Bosch Security Systems and Vinci Construction. Before joining CABE she worked for the Auto-Cycle Union, a motorcycle membership organisation. As Head of Finance Jacky is responsible for the delivery of financial information to the management team. Finance encompasses all areas of accounting processes, monthly management accounts, forecasts, annual budgets and financial statements. It also covers all aspects of audit liaison and statutory return requirements. Jacky’s mission is to ensure financial reporting is accurate, concise and on time. Helena Wootton Reception and Office ManagerAlison Lodge Executive AssistantCharlotte Taylor Finance Assistant Hong Kong Office – info@cbuilde.com Vivian Sie BA (Hons) MA MSc - General Manager Vivian is the General Manager of CABE Hong Kong Chapter responsible for daily operation, enhancing communication with members and working partners, upholding the reputation of one of the international recognised associations in Hong Kong and beyond.Before joining CABE, Vivian had experience in the areas of corporate governance and public sector management where she was instrumental in providing efficient secretarial support to a local leading professional institute and a regulatory body. Her remit included membership processing and benefits, media relations, disciplinary proceedings, set-up of Biennale Foundation and Beijing Representative Office, key event planning and execution. After graduating with BA honours in translation, Vivian obtained a distinction in the Master of Arts in International Communication from the Macquarie University, Australia. She has a Master of Science in Public Sector Management. Mable Hung Administrator

wrexham foyer

Denbighshire,

In this document the expression ‘we’ refers to, ClwydAlyn Housing Limited, Tir Tai Limited, PenArian Limited and Tai Elwy Limited, that provides housing and related services across North Wales. Each entity is the controller of its own personal data although data may be processed by other Group members on its behalf This privacy notice sets out how ClwydAlyn collects and uses information about you. Please read this privacy notice carefully to understand how we will use your personal information. If you have any questions or queries in relation to this privacy notice, you can contact our Data Protection Officer at: datacontroller@clwydalyn.co.uk 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD 0800 1835757 (freephone from a landline) or 01745 536800 This privacy notice explains: What information we may collect about you How we use your information Contacting you Sharing your information Our legal basis for collecting, holding and using your information Security and storage of your information Your rights 1.What information we may collect about you The information we collect about you depends on why we are dealing with you. For example, if you make a housing application or become one of our tenants, we will need more information from you than if you are merely making an enquiry. We may collect the information about you in the following circumstances: If you call our Contact Centre When you call our contact centre we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We record calls for training and monitoring purposes. Additionally, our call handlers will make a record of your call in order to manage your query. We may need to share information with other organisations within or outside ClwydAlyn in order to respond to your call, for example so that we can organise maintenance or repairs or other support. We will usually tell you if it is necessary for us to pass information on to other organisations. If you email us Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. If you make a complaint to us When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. If a complainant doesn’t want information identifying him or her to be disclosed to any person that the complaint is about, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. If you use our services We hold the details of the people who request and use our services so that we can provide these services and for other closely related purposes. For example, we use information about our service users to develop and improve our services and to make sure we are delivering services to different groups fairly. If you apply for housing or become a tenant, there is certain information that we require in order to process your application and manage your tenancy. If you do not provide us with this information, we will not be able to progress your application. When you visit our websites We automatically collect certain information when you visit one of our websites. Please see Use of Cookies below for more information about this. When you use our customer portal, you are able to view information held in our housing management system, including personal details, account statements, tenancy information, repair history and pay your rent / service charges. Please note that we use a third party provider, Verseone to support our customer portal. Information we receive from others We work closely with other organisations, such as local councils, police forces, voluntary sector organisations, other housing providers and our contractors, and we may receive information about you from them. If you visit our premises We may ask you to sign in and out if you visit staff or residents at our premises. Access is controlled for the purposes of building and occupant security. Access is recorded to assist with fire and other evacuation procedures. Furthermore, your image may be captured on CCTV to monitor and collect visual images for the purpose of security and the prevention and detection of crime. If you use our Wi-Fi or computer to access our IT systems, access and activity may be monitored to prevent misuse of Group property, according to our IS Corporate policies. Job applicants When individuals apply to work for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. If you are a member of one of our Boards, Committees or Panels We may ask for personal details for managing and statistical purposes. 2.How we use your information We process your personal information primarily in connection with managing our housing services. If you are a tenant, this includes managing your tenancy and dealing with any applications, queries or complaints that you make. Examples of how we use your information include: to confirm your identity to assess your suitability to access any of our services to manage your tenancy, care or support to ensure our properties are appropriately maintained and in accordance with legal obligations, such as periodic gas safety checks to notify you about important changes to our services to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on 'Contacting you' for more information about this) to update and correct our records to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services, and in accordance with our operating Regulations to develop, test and improve our systems to ensure that content of our website is presented in the most effective manner for you and for your computer to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to comply with other legal obligations, such as Health and Safety laws or safeguarding vulnerable people We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive). 3.Contacting you We will use your contact information to send you important information via letters, emails, text messages, or otherwise to telephone you. We may record telephone calls for security and training purposes. We may use the information we hold about you in order to provide you with information about our services which we feel may interest you. You can opt out of receiving marketing communications at any time, although please note that we will continue to send you important messages about your tenancy. If you have changed your mind about being contacted for marketing purposes, please contact our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800 to update your preferences. 4.Sharing your information We do not sell your information to any third party, but in certain limited circumstances we may disclose your personal information to: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985; and/or other third parties in the following circumstances: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our terms and conditions and other agreements; to protect the rights, property, or safety of ClwydAlyn, our customers, or others; to investigate or prevent a crime. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; to obtain any professional advice; and/or with your consent. 5.Our legal basis for collecting, holding and using your information Data protection law sets out various lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information: Where you have entered into a contract or contracts with us, we may need to use your information to provide you with our services. An example of this is where you have a tenancy with us. Where we are under a legal obligation which requires us to process your personal information. For example, notifications of Health and Safety incidents. We will sometimes use your personal information based upon your consent. We will always tell you where this is the case and ask you to agree before we process your information. An example of using your personal information with your consent is publishing your image as part of a photograph on our website. Finally, sometimes it is necessary to process your personal information for the purposes of our own legitimate interests. We will only do so where these interests are not overridden by the interests and fundamental rights or the freedoms of the individuals concerned. An example of this is when we may contact you about your experience of contacting our Customer Services Team or a recent repair to your property. Data protection law recognises certain "special categories" of personal information, which is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person's sex life or sexual orientation. Information about criminal offences and records is placed in a similar category. These special categories of personal information are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. 6.Security and storage of your personal information The information about you that we collect may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will generally keep personal information about you no longer than is needed for as per our Retention Policy. 7.Your rights You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. You also have the right to ask us not to process your personal data for direct marketing purposes. We will tell you if we intend to use your data for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800. From 25 May 2018, you will have additional rights to request from us: That any inaccurate information we hold about you is corrected That your information is deleted That we stop using your personal information for certain purposes That your information is provided to you in a portable format That decisions about you are not made by wholly automated means Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case. If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.