Name: Diploma in Salesmanship
Price: 25 GBP
Availability: InStock

<div data-node="61658ba442cd6" style="color: rgb(117, 117, 117); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="61658ba442cd7" fr-original-style="" style="box-sizing: border-box;"><div data-node="61658ba442cd8" fr-original-style="" style="box-sizing: border-box;"><div data-node="61658ba442cd9" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="6165945ab79d7" style="color: rgb(117, 117, 117); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="6165945ab79d8" fr-original-style="" style="box-sizing: border-box;"><div data-node="6165945ab79d9" fr-original-style="" style="box-sizing: border-box;"><div data-node="6165945ab79da" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="61657d76a40c2" style="color: rgb(117, 117, 117); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="61657d76a40c3" fr-original-style="" style="box-sizing: border-box;"><div data-node="61657d76a40c4" fr-original-style="" style="box-sizing: border-box;"><div data-node="61657d76a40c5" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="61648cd9b33db" style="color: rgb(117, 117, 117); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="61648cd9b33dc" fr-original-style="" style="box-sizing: border-box;"><div data-node="61648cd9b33dd" fr-original-style="" style="box-sizing: border-box;"><div data-node="61648cd9b33de" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="6164934f53df3" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-node="6164934f53df4" fr-original-style="" style="box-sizing: border-box;"><div data-node="6164934f53df5" fr-original-style="" style="box-sizing: border-box;"><div data-node="6164934f53df6" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff28" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff29" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff2a" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff2b" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">IT Customer Support</span></h3></div><div data-node="61831e1075113" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Aim</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.<span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></span></p></div></div><div data-node="61831e0f45207" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Duration and Schedule</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The Course runs over 5 days next course commencing&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Saturday 28th September at 10.00 am</strong></p></div></div></div><div data-node="616498c0cff35" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(255, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(255, 0, 0);"><b style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">A payment of &pound;65 secures your place on your chosen course.</b><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The balance of the course fees of &pound;600 can be paid shortly before course commencement.</span></span></div></div></div><div data-node="616498c0cff2d" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff2e" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff2f" fr-original-style="" style="box-sizing: border-box;"><div data-node="61831f1ad72c7" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Virtual Classroom &ndash; how it works?</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The course will be delivered through blended training consisting of 5 virtual classroom 6-hour sessions with assessments and examinations taking place on the 5<sup fr-original-style="" style="box-sizing: border-box;">th&nbsp;</sup> session.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">During the Online Virtual Classroom sessions, trainees will have a live video feed with their instructor talking to them, doing practical live demonstrations involving trainees actively in the learning.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In preparation for this, we plan to have a quick informal online meeting a few days before course commencement for about an hour just to make sure that people get connected properly, let you know what the online virtual classroom will be like and go through any questions you may have. To join the virtual sessions, you will need a PC/Laptop or Tablet with an internet connection. Joining instructions (login IDs, etc) will be sent before the Informal Induction session.</p></div></div><div data-node="616498c0cff38" data-animation-delay="0.0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learning Objectives<br fr-original-style="" style="box-sizing: border-box;">IT Customer Support</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">IT Customer Support Technician equips participants with practical &ldquo;Hands-On&rdquo; skills relevant to the workplace and the theory required for certification. Participants on successful completion of the course will have the skills and knowledge to: &ndash;</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Provide technical information and support in response to customer requirements</li><li fr-original-style="" style="box-sizing: border-box;">Identify potential improvements in the customers&rsquo; use of resources</li><li fr-original-style="" style="box-sizing: border-box;">Assist in reviews to identify how automated procedures may improve customers&rsquo; use of resources</li><li fr-original-style="" style="box-sizing: border-box;">Create routine automated procedures and assist in the creation of complex automated procedures</li></ul></div></div><div data-node="616498c0cff36" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-node="616498c0cff3d" data-animation-delay="0.0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Course Content</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Providing technical support and effectively responding to a customer&rsquo;s request</li><li fr-original-style="" style="box-sizing: border-box;">Identify advantages and disadvantages of different methods of communication with customers. Using open and closed questions, questionnaires, etc. to determine customer requirements.</li><li fr-original-style="" style="box-sizing: border-box;">Use of Operating Procedures, guides, notes and telephone help-lines.</li><li fr-original-style="" style="box-sizing: border-box;">Create routine automated procedures and assist in the creation of complex automated procedures. eg. timed backups and data transfer, scheduled virus and spyware scan, scheduled maintenance (disk scanning, defragmentation, shortcuts and hyperlinks and auto-run applications)</li><li fr-original-style="" style="box-sizing: border-box;">Utilising call logging software, technical guides and logs, manufacturers&rsquo; websites, CDs, DVDs, libraries, electronic media, and bulletin boards.</li><li fr-original-style="" style="box-sizing: border-box;">Monitoring system trends, identifying potential failures, identifying user training needs, identifying weak/unreliable areas in the system and identifying potential improvements.</li><li fr-original-style="" style="box-sizing: border-box;">Health and Safety regulations and constraints. Data Protection related issues.</li><li fr-original-style="" style="box-sizing: border-box;">Use of database customer relationship management (CRM), Voice over Internet protocol (VOIP), Remote system access and Instant messaging.</li></ul></div></div></div></div></div><div data-node="616498c0cff39" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff3a" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff3b" fr-original-style="" style="box-sizing: border-box;"><div data-node="616498c0cff3c" data-animation-delay="0.0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Certification</span></h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">City &amp; Guilds of London Institute Customer Support Provision 2 (Examination No. 7267-402). This examination consists of 1 written paper and 1 practical assignment. The qualification can be used as part of the requirement for<a title="City & Guilds Diploma in IT Systems Support" href="http://hitechtraining.ie/city-guilds-certification/" style="color: rgb(209, 33, 56); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(209, 33, 56);">&nbsp;City &amp; Guilds Diploma in IT Systems Support (7267-24)</a>.</li><li fr-original-style="" style="box-sizing: border-box;">On completion of the Course, having been successful in an examination, the participant will receive a Hi-Tech Training Certificate.</li></ul></div></div><div data-node="616498c0cff3e" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><img width="794" height="602" src="http://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24.png" alt="Hi Tech - City & Guilds Diploma in IT Systems Support (7267-24)" itemprop="image" srcset="https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24.png 794w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-300x227.png 300w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-768x582.png 768w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-600x455.png 600w, https://hitechtraining.ie/wp-content/uploads/2022/02/Hi-Tech-City-Guilds-Diploma-in-IT-Systems-Support-7267-24-64x49.png 64w" sizes="(max-width: 794px) 100vw, 794px" title="Hi Tech - City & Guilds Diploma in IT Systems Support (7267-24)" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div></div></div></div><div data-node="625680624394c" fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(117, 117, 117); box-sizing: border-box;" fr-original-style=" color: rgb(117, 117, 117);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(117, 117, 117); box-sizing: border-box;" fr-original-style=" color: rgb(117, 117, 117);"><div data-node="6256806243947" fr-original-style="" style="box-sizing: border-box;"><div data-node="625680624394a" fr-original-style="" style="box-sizing: border-box;"><div data-node="625680624394b" data-animation-delay="0" data-animation-duration="1" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div data-node="61658ba442ce7" style="color: rgb(117, 117, 117); box-sizing: border-box;" fr-original-style=" color: rgb(117, 117, 117);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Hi-Tech Training

The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.

IT System Support Course

Deposit Only

Full Price (including Deposit)

<p><strong><em>48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!</em></strong></p><p>Enhance your professional skills to a whole new level with the best-selling and award-winning Customer Experience Manager course! Expand your expertise with high-quality training - study and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course.</p><p>This online training course is accredited by <strong>CPD </strong>with <strong> 10 CPD points</strong> for professional development. Students can expect to complete this training course in around <strong>5</strong><strong> hours</strong>. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course.</p><p>The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an<strong> instant e-certificate</strong> as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course.</p><p>With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.</p><p>You'll get a <strong>Free Student ID</strong> card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program.</p><p><strong>Learning Outcomes of :</strong></p><ul><li>Instant access to verified and reliable information</li><li>Participation in inventive and interactive training exercises</li><li>Quick assessment and guidance for all subjects</li><li>CPD accreditation for proof of acquired skills and knowledge</li><li>Freedom to study in any location and at a pace that suits you</li><li>Expert support from dedicated tutors committed to online learning</li></ul> <p>Experts created the Customer Experience Manager course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Customer Experience Manager course materials. Then, from any internet-enabled device, access the Customer Experience Manager course materials and learn when it's convenient for you.</p><p>Start your learning journey straight away with this course and take a step toward a brighter future!</p><p><strong>Why Prefer this Customer Experience Manager Course? </strong></p><ul><li>Opportunity to earn a certificate accredited by <strong>CPD </strong>after completing this course</li><li><strong>Student ID card </strong>with amazing discounts - completely for <strong> FREE! </strong>(£10 postal charges will be applicable for international delivery)</li><li>Standard-aligned lesson planning</li><li>Innovative and engaging content and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the Customer Experience Manager program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul><p><strong>****Course Curriculum****</strong></p><p>Here is the curriculum breakdown of Customer Experience Manager course:</p><p><strong>***Customer Experience Manager***</strong></p><ul><li><strong>Module 01: </strong>Introduction to Customer Service</li><li><strong>Module 02: </strong>What's Different about Good Customer Service?</li><li><strong>Module 03: </strong>Establishing Your Attitude</li><li><strong>Module 04: </strong>Introduction to Customer Relationship Management (CRM)</li><li><strong>Module 05: </strong>CRM Fundamentals</li><li><strong>Module 06: </strong>CRM Strategies</li><li><strong>Module 07: </strong>Deepening Customer Relationship</li><li><strong>Module 08: </strong>Handling Customer Complaints</li><li><strong>Module 09: </strong>Identifying and Addressing Customer Needs</li><li><strong>Module 10: </strong>In-Person Customer Service</li><li><strong>Module 11: </strong>Customer Service Communication Strategies</li><li><strong>Module 12: </strong>Aspects of Phone Etiquette</li><li><strong>Module 13: </strong>Building Rapport Over the Phone</li><li><strong>Module 14: </strong>Active Listening and Managing Tough Callers</li></ul><p><strong>Show off Your New Skills with a Certification of Completion</strong></p><p>The learners have to successfully complete the course to achieve the <strong>CPD accredited</strong> certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Customer Experience Manager Course Right for You?</strong></p><p>Anyone interested in learning more about this subject should take this Customer Experience Manager course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject.</p><p>All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The Customer Experience Manager program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world.</p><p>Every student must be over the age of 16 and have a passion for learning and literacy.</p><p>This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Customer Experience Manager Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.</p>
                        </div>

Academy for Health and Fitness

Customer Experience Manager

General Admission

<p><strong>Are you looking to improve your current abilities or make a career move? Our unique Course might help you get there! Expand your expertise with high-quality training - study the Travel Advisor and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course.</strong></p><p>This online training course is accredited by <strong>CPD </strong>with <strong> 10</strong><strong> CPD points</strong> for professional development. Students can expect to complete this training course in around <strong>3 hours</strong>. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course.</p><p>The Travel Advisor course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an<strong> instant e-certificate</strong> as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course.</p><p>With this comprehensive course, you can achieve your dreams and train for your ideal career. The Travel Advisor course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.</p><p>You'll get a <strong>Free Student ID</strong> card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Instant access to verified and reliable information</li><li>Participation in inventive and interactive training exercises</li><li>Quick assessment and guidance for all subjects</li><li>CPD accreditation for proof of acquired skills and knowledge</li><li>Freedom to study in any location and at a pace that suits you</li><li>Expert support from dedicated tutors committed to online learning</li></ul> <p>Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you.</p><p>Start your learning journey straight away with this course and take a step toward a brighter future!</p><p><strong>Why Prefer this Travel Advisor Course? </strong></p><ul><li>Opportunity to earn a certificate accredited by <strong>CPD </strong>after completing this course</li><li><strong>Student ID card </strong>with amazing discounts - completely for <strong> FREE! </strong>(£10 postal charges will be applicable for international delivery)</li><li>Standard-aligned lesson planning</li><li>Innovative and engaging content and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul><p><strong>****Course Curriculum****</strong></p><p>Here is the curriculum breakdown of Travel Advisor course:</p><ul><li><strong>Module</strong><strong>1</strong>: Introduction to Travel and Tourism</li><li><strong>Module</strong><strong>2</strong>: Tourism Products and Services</li><li><strong>Module</strong><strong>3</strong>: Tour Operating and Travel Retailing</li><li><strong>Module</strong><strong>4</strong>: Marketing in Travel and Tourism</li><li><strong>Module</strong><strong>5</strong>: Developing Communication Skills</li><li><strong>Module</strong><strong>6</strong>: Customer Relationship Management (CRM)</li><li><strong>Module</strong><strong>7</strong>: Customer Service and Satisfaction</li><li><strong>Module</strong><strong>8</strong>: Crisis and Visitor Attraction Management</li><li><strong>Module</strong><strong>9</strong>: Transport Management Procedure</li><li><strong>Module</strong><strong>10</strong>: Tourism in the New Normal World/ Post COVID Travel Destinations</li><li><strong>Module</strong><strong>12</strong>: Public Awareness Campaigns</li><li><strong>Module</strong><strong>11</strong>: Sustainable Tourism</li><li><strong>Module</strong><strong>13</strong>: Brexit and its Impact on Tourism Industry</li><li><strong>Module</strong><strong>14</strong>: Travel and Tourism Issues to Contend with</li></ul><p><strong>Assessment Process</strong></p><p>Once you have completed all the modules in the Tcourse, your skills and knowledge will be tested with an <strong>automated multiple-choice assessment</strong>. You will then receive instant results to let you know if you have successfully passed the course.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Travel Advisor Course Right for You?</strong></p><p>Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject.</p><p>All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The Travel Advisor program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world.</p><p>Every student must be over the age of 16 and have a passion for learning and literacy.</p><p>This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Travel Advisor Course, you are to start your career or begin the next phase of your career in this field. Our entire Travel Advisor course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div><p>If you are an <strong>international student,</strong> then you have to pay an additional <strong>10 GBP</strong> as an international delivery charge.</p></div>

                        </div>

Travel Advisor Training

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		</section>
							</div>
				</div>
			<p><span>Tourism contributes hugely to a country's economy. Some countries are dependent on their income from the tourism industry. In this course, you will be able to understand tourism and how you would be able to survive in this industry. Moreover, this course will discuss the basics of travel and tourism. You will be able to learn about the tourism products and services. Lastly, you will learn to manage tour operations and all the relevant core management.</span></p>
<h3><strong>Course Highlights</strong></h3>
<p><strong>Level 2 Certificate in Travel &amp; Tourism</strong> is an award winning and the best selling <strong></strong> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</p>
<p>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed <strong>Level 2 Certificate in Travel &amp; Tourism</strong> into <strong>21</strong> modules for teaching you everything you need to become successful in this profession.</p>
<p>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just <strong>9 hours, 3 minutes</strong> hours and it is also possible to study at your own pace.</p>
<p>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</p>
<p>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</p>
<h3><strong>Why You Should Choose</strong><strong> Level 2 Certificate in Travel &amp; Tourism</strong></h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3><strong>Who is this Course for?</strong></h3>
<p><strong>Level 2 Certificate in Travel &amp; Tourism </strong>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</p>
<h3><strong>Requirements</strong></h3>
<p>Our<strong> Level 2 Certificate in Travel &amp; Tourism</strong> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><strong>Career Path</strong></h3>
<p>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.</p><table>				<tbody><tr>
					<td colspan="4">Level 2 Certificate in Travel &amp; Tourism - Updated Version</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Travel and Tourism</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Tourism Products and Services</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Tour Operating and Travel Retailing</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Marketing in Travel and Tourism</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service and Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM)</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Human Resource Management in Travel Industry</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Crisis and Visitor Attraction Management</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Transport Management Procedure</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sustainable Tourism</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Public Awareness Campaigns</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Brexit and its Impact on Tourism Industry</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Level 2 Certificate in Travel &amp; Tourism - Old Version</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Travel &amp; Tourism</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Products &amp; Services of Tourism</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Managing Tour Operations</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Marketing Management</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Human Resource Management</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Transportation Management</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Quality Management</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam-Level 2 Certificate in Travel &amp; Tourism</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam-Level 2 Certificate in Travel &amp; Tourism</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Tourism Management

Certificate in Further Education & Training (Cert Ed)

International Tourism

Certificate in Education & Training (CET)

Hospitality & Tourism

Tourism

Level 2 Certificate in Travel & Tourism

<p>Tired of browsing and searching for a <strong>Advertising </strong>course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed.</p> <p>After surveying thousands of learners just like you and considering their valuable feedback, this all-in<strong>-</strong>one Advertising bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Advertising course that will enhance your skills and prepare you for the competitive job market.</p> <p>Also, our experts are available for answering your queries on Advertising and help you along your learning journey. Advanced audio-visual learning modules of these Advertising courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p> <p>Furthermore, to help you showcase your expertise in Advertising, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p> <p><strong>This Advertising Bundle Consists of the following Premium courses: </strong> </p> <ul> <li><strong> </strong><strong>Course 01: </strong>Digital Marketing</li><li><strong> </strong><strong>Course 02: </strong>Strategic Planning and Analysis for Marketing</li><li><strong> </strong><strong>Course 03: </strong>Marketing Fundamentals</li><li><strong> </strong><strong>Course 04: </strong>Business Branding</li><li><strong> </strong><strong>Course 05: </strong>Sales and Marketing Skills Level 3</li><li><strong> </strong><strong>Course 06: </strong>Disruptive Innovation for Business</li><li><strong> </strong><strong>Course 07: </strong>Digital Marketing Business Tips</li><li><strong> </strong><strong>Course 08: </strong>Social Media Strategist Training</li><li><strong> </strong><strong>Course 09: </strong>TikTok Marketing for Business</li><li><strong> </strong><strong>Course 10: </strong>Retail Strategy</li><li><strong> </strong><strong>Course 11: </strong>Influencing and Negotiating</li><li><strong> </strong><strong>Course 12: </strong>Customer Relationship Management<strong><br /></strong></li><li><strong> </strong><strong>Course 13: </strong>The Formula to Talk with Strangers</li><li><strong> </strong><strong>Course 14:</strong> Cross-Cultural Awareness Training</li></ul> <p>Enrol now in Advertising to advance your career, and use the premium study materials from Apex Learning.</p> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the Advertising course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong> </strong><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong> </strong><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Advertising expertise and essential knowledge, which will assist you in reaching your goal.</p> <p><strong>Curriculum of Bundle </strong></p> <p><strong>Course 01: Digital Marketing</strong></p> <ul> <li>Section 1: Introduction</li><li>Section 2: How to Apply the Internet Marketing Process</li><li>Section 3: The Internet Marketing Strategies That Will Increase Your Sales</li><li>Section 4: Creating an Internet Marketing Strategy for Your Business</li><li>Section 5: Structuring and Auditing of Website</li></ul> <p><strong>Course 02: Strategic Planning and Analysis for Marketing</strong></p> <ul> <li>Module 1: An Introduction to Strategic Planning</li><li>Module 2: Development of a Strategic Plan</li><li>Module 3: Strategic Planning for Marketing</li><li>Module 4: Strategic and Marketing Analysis</li><li>Module 5: Internal Analysis</li><li>Module 6: External Analysis</li><li>Module 7: Market Segmentation, Targeting and Positioning</li><li>Module 8: Approaches to Customer Analysis</li><li>Module 9: Approaches to Competitor Analysis</li></ul> <p><strong>Course 03: Marketing Fundamentals</strong></p> <ul> <li>Module 01: Introduction to Marketing Fundamentals</li><li>Module 02: Definitions of Marketing</li><li>Module 03: Traditional vs Contemporary Marketing</li><li>Module 04: Marketing Management Orientations</li><li>Module 05: Understand your Customers</li><li>Module 06: Segmentation</li></ul> <p><strong>Course 04: Business Branding</strong></p> <ul> <li>Business Course Promo Video</li><li>Chapter1</li><li>Chapter2</li><li>Chapter3</li><li>Chapter4</li><li>Chapter5</li><li>Chapter6</li><li>Chapter7</li><li>Chapter8</li><li>Chapter9</li><li>Chapter10</li><li>Chapter11</li></ul> <p><strong>Course 05: Sales and Marketing Skills Level 3</strong></p> <ul> <li>Module One - Getting Started</li><li>Module Two - Understanding the Talk</li><li>Module Three - Getting Prepared to Make the Call</li><li>Module Four - Creative Openings</li><li>Module Five - Making Your Pitch</li><li>Module Six - Handling Objections</li></ul> <p>And more...</p> <p><strong>Course 06: Disruptive Innovation for Business</strong></p> <ul> <li>Module 01: Introduction Disruptive Innovations for Business</li><li>Module 02: The Three Key Difficulties</li><li>Module 03: Six Insight on How to grow Disruptive Innovations next to core</li></ul> <p><strong>Course 07: Digital Marketing Business Tips</strong></p> <ul> <li>Unit 1: You are Responsible for the Failure or Success of Your Business</li><li>Unit 2: Why Internet Marketing and Social Media are important for Businesses</li><li>Unit 3: How Google Search and Display Network Can Increase Your Sales</li><li>Unit 4: The More You Learn the More You Earn</li><li>Unit 5: Commitment</li><li>Unit 6: Telling is not Selling</li><li>Unit 7: Your Network is your Net-worth</li><li>Unit 8: How to become Digital Marketing and Sales Expert</li></ul> <p><strong>Course 08: Social Media Strategist Training</strong></p> <ul> <li>The Rise of Social Media</li><li>Conducting Market Analysis</li><li>Auditing Social Media</li><li>Setting Goals and Selecting Platforms</li><li>Creating the Social Media Policy</li><li>Integrating Marketing Strategies</li><li>Developing Effective Content</li><li>Understanding the Popular Platforms</li><li>Launching Successful Campaigns</li><li>Managing the Community</li><li>Providing Customer Service</li><li>Measuring, Analyzing and Reporting</li><li>The Social Media Strategist Career</li></ul> <p><strong>Course 09: TikTok Marketing for Business</strong></p> <ul> <li>Section 1: Getting Started on TikTok</li><li>Section 2: TikTok Foundations</li><li>Section 3: Special Features of TikTok</li><li>Section 4: How to Monetise Your Audience</li><li>Section 5: Build Your Credibility</li><li>Section 6: Build Your Community</li><li>Section 7: How to Go Viral</li></ul> <p><strong>Course 10: Retail Strategy</strong></p> <ul> <li>Module 01: Introduction to Retail Management</li><li>Module 02: Retail Strategy</li><li>Module 03: Retail Buying and Merchandising</li><li>Module 04: Retail Pricing</li><li>Module 05: Supply Chain Management in Retailing</li><li>Module 06: The Sales Process and Dealing with Customers at the Checkout</li><li>Module 07:Importance of Consumer Behaviour</li><li>Module 08: Taking Trends and Targeting Customers Effectively</li><li>Module 09: The Importance of Communicating with Customers</li><li>Module 10: Choosing a Retail Location</li><li>Module 11: Retail Psychology</li><li>Module 12: Negotiate the Right Deal with Suppliers</li><li>Module 13: Develop Store Security Procedures</li><li>Module 14: Management Skills for Leading Your Team</li><li>Module 15: Selling in Multiple Channels</li><li>Module 16: Retail Brand Management</li><li>Module 17: Health &amp; Safety for Retail Stores</li><li>Module 18: Consumer Rights Act</li></ul> <p><strong>Course 11: Influencing and Negotiating</strong></p> <ul> <li>Unit 01: Influencing</li><li>Unit 02: Negotiating</li></ul> <p><strong>Course 12: Customer Relationship Management<br /></strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Course 13: The Formula to Talk with Strangers</strong></p> <ul> <li>Section 01: Course Overview</li><li>Section 02: The Formula</li><li>Section 03: Summary</li><li>Section 04: End</li></ul> <p><strong>Course 14: Cross-Cultural Awareness Training</strong></p> <ul> <li>Module 1: Introduction to Cross-Cultural Awareness</li><li>Module 2: Cross-Cultural Communication</li><li>Module 3: Corporate Cross-Cultural Awareness</li><li>Module 4: Cross-Cultural Design</li><li>Module 5: Cross-Cultural Competency</li><li>Module 6: Cultural Values</li><li>Module 7: Working with and Managing a Culturally Diverse Team</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone from any background can enrol in this Advertising bundle.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our Advertising course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Having this Advertising expertise will increase the value of your CV and open you up to multiple job sectors.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.</p> </div>

                        </div>

Apex Learning

The Digital Advertising Masterclass 2023

<p><strong>[Updated 2024]</strong></p><p><strong>[Watch Free Preview: 1st Module of Customer Service Course]</strong></p><p>The Customer Service Diploma Level 2 &amp; 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail or sales environment, who are looking to develop their communication skills, introducing fundamental strategies that can be applied to a wide range of roles.</p><p>This Customer Service training course includes case studies and practical exercises that will help you to deliver <strong>excellent customer service in-person, over the phone and online</strong>. It covers<strong> body language techniques, telephone etiquette</strong> how to identify your customers' needs, and much more.</p><p><strong>Key Features</strong></p><p>This Customer Service course includes the following offers:</p><ul><li>CPD Accredited Customer Service training</li><li>Instant <strong>FREE </strong>e-certificate</li><li>Fully online, interactive Customer Service course with audio voiceover</li></ul><p>The Customer Service Diploma Level 2 &amp; 3 course is extremely dynamic and well-paced to help you understand the subject with ease. You'll discover how to master skills while exploring relevant and essential topics.</p><p>Not only that, but you will learn how to <strong>manage stress</strong> effectively when <strong>dealing with difficult customers</strong>, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Customer Service Diploma Levels 2 &amp; 3 courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully.</p><p>This Customer Service Diploma Levels 2 &amp; 3 training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas such as customer needs, key communication strategies, and handling complaints.</p><p><strong>Learning Outcomes</strong></p><p>By the end of the Customer Service course, learners will be able to:</p><ul><li>Customer Needs Analysis</li><li>Boost Customer Excellence</li><li>Understand the components of Customer Relationship Management (CRM)</li><li>Learn High standard customer service</li><li>Maintain Telephone etiquette</li></ul><p><strong>Curriculum</strong></p><p>The curriculum of Customer Service Diploma Level 2 &amp; 3 is:</p><ul><li><strong>Module 01:</strong> Introduction to Customer Service</li><li><strong>Module 02: </strong>Characteristics of Good Customer Service</li><li><strong>Module 03:</strong> Customer Relationship Management</li><li><strong>Module 04: </strong>Communicate with Customers</li><li><strong>Module 05: </strong>Handling Customer Complaints</li><li><strong>Module 06: </strong>Problem-Solving Over Phone</li><li><strong>Module 07: </strong>Improving Customer Service</li></ul><p><strong>Accreditation</strong></p><p>Our Customer Service Diploma Level 2 &amp; 3 course is fully <strong>CPD-Quality Standards</strong> Accredited</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Customer Service Diploma Level 2 &amp; 3 courses, you will immediately be sent a digital Training certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><p><strong>Career Opportunities</strong></p><p>This Customer Service course could lead you to many different career opportunities and the average salary in the UK is:<strong> £25,000 per year</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Module 01: Introduction <span>05:45</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                        
                                                    <span>1: Introduction</span>

                                                        <span>Preview</span>
                                                    
                                                    <span>05:45</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 02: Characteristics of Good Customer Service <span>03:36</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section2">
                                                <li>
                                                    <span>2: Characteristics of Good Customer Service</span>

                                                    <span>03:36</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 03: Customer Relationship Management <span>04:23</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section3">
                                                <li>
                                                    <span>3: Customer Relationship Management</span>

                                                    <span>04:23</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 04: Communicate with Customers <span>05:59</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section4">
                                                <li>
                                                    <span>4: Communicate with Customers</span>

                                                    <span>05:59</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 05: Handling Customer Complaints <span>05:36</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section5">
                                                <li>
                                                    <span>5: Handling Customer Complaints</span>

                                                    <span>05:36</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 06: Problem Solving Over Phone <span>04:46</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section6">
                                                <li>
                                                    <span>6: Problem Solving Over Phone</span>

                                                    <span>04:46</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 07: Improving Customer Service <span>08:58</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section7">
                                                <li>
                                                    <span>7: Improving Customer Service</span>

                                                    <span>06:58</span>

                                                        
                                                            
                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: CPD Certificate &amp; Transcript</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                            
                                                            
                                                            
                                                            
                                                                PDF
                                                            
                                                        
                                                                                                    </li>
                                                <li>
                                                    <span>9: Leave a Review</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                            
                                                            
                                                            
                                                            
                                                                PDF
                                                            
                                                        
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Customer Service Diploma Level 2 &amp; 3 course is ideal for those who are looking to secure a role in the following fields:</p><ul><li>Sales Representatives</li><li>Retail</li><li>Telemarketers</li><li>Front Desk Receptionists</li><li>Managing Customer Excellence</li><li>Customer service management</li><li>Customer Account Advisor</li><li>Customer Account Executive</li><li>Customer Accounts Advisor</li><li>Customer Consultant</li><li>Customer Administrator</li><li>Customer Coordinator</li><li>Customer Care</li><li>Customer Support</li></ul><p><strong>Course Progression</strong></p><p>After completing the course, you can progress to:</p><ul><li>Level 2 Certificate in Principles of Customer Service</li><li>Level 3 Certificate in Principles of Customer Service</li><li>Level 3 Diploma in Customer Service (RQF)</li><li>Certificate in Know Your Customer &amp; Customer Due Diligence</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No formal qualification to enrol in course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Care Operator</li><li>Customer Care Representative</li><li>Receptionist</li><li>Medical Receptionist</li><li>Customer Service Manager</li><li>Restaurant Manager</li><li>Customer Account Administrator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Certified Hardcopy Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>CPD Certified PDF Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>Will be downloadable when all lectures have been completed.</p> </div>

                        </div>

Training Express

Customer Service Diploma Level 2 & 3 Course

<p>Give a compliment to your career and take it to the next level. This<strong> Advertising </strong>bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Advertising bundle will help you stay ahead of the pack.</p><p>Throughout the Advertising programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector.</p><p>Along with this Advertising course, you will get <strong>10 premium courses, an original </strong><strong>hardcopy</strong>, <strong>11 PDF certificates (Main Course + Additional Courses) </strong>Student ID card as gifts.</p><p><strong>This Advertising Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> </strong><strong>Course 01: </strong>Digital Marketing</li><li><strong> </strong><strong>Course 02: </strong>Strategic Planning and Analysis for Marketing</li><li><strong> </strong><strong>Course 03: </strong>Marketing Fundamentals</li><li><strong> </strong><strong>Course 04: </strong>Business Branding</li><li><strong> </strong><strong>Course 05: </strong>Sales and Marketing Skills Level 3</li><li><strong> </strong><strong>Course 06: </strong>Disruptive Innovation for Business</li><li><strong> </strong><strong>Course 07: </strong>Digital Marketing Business Tips</li><li><strong> </strong><strong>Course 08: </strong>Social Media Strategist Training</li><li><strong> </strong><strong>Course 09: </strong>TikTok Marketing for Business</li><li><strong> </strong><strong>Course 10: </strong>Customer Relationship Management<strong><br /></strong></li><li><strong> </strong><strong>Course 11: </strong>Influencing and Negotiating</li></ul><p>As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Advertising to empower you to learn all at once with accuracy. You can take the Advertising course at your own pace - anytime, from anywhere.</p><p>So, enrol now to advance your career!</p><p><strong>Benefits you'll get choosing Apex Learning:</strong></p><ul><li>Pay once and get lifetime access to 11 CPD courses</li><li>Free e-Learning App for engaging reading materials &amp; helpful assistance</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li><li>Gain valuable knowledge without leaving your home</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong></strong><strong> PDF Certificate: Free (Previously it was </strong><strong>£</strong><strong>10 * 11 = </strong><strong>£</strong><strong>110)</strong></li><li><strong></strong><strong> Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p>If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a<strong> Flat 50% discount </strong>on hard copy certificates, and you can get each for just <strong>£10</strong>!</p><p>PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.</p><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Advertising expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes.</p><p><strong>Curriculum of Bundle </strong></p><p><strong>Course 01: Digital Marketing</strong></p><ul><li>Section 1: Introduction</li><li>Section 2: How to Apply the Internet Marketing Process</li><li>Section 3: The Internet Marketing Strategies That Will Increase Your Sales</li><li>Section 4: Creating an Internet Marketing Strategy for Your Business</li><li>Section 5: Structuring and Auditing of Website</li></ul><p><strong>Course 02: Strategic Planning and Analysis for Marketing</strong></p><ul><li>Module 1: An Introduction to Strategic Planning</li><li>Module 2: Development of a Strategic Plan</li><li>Module 3: Strategic Planning for Marketing</li><li>Module 4: Strategic and Marketing Analysis</li><li>Module 5: Internal Analysis</li><li>Module 6: External Analysis</li><li>Module 7: Market Segmentation, Targeting and Positioning</li><li>Module 8: Approaches to Customer Analysis</li><li>Module 9: Approaches to Competitor Analysis</li></ul><p><strong>Course 03: Marketing Fundamentals</strong></p><ul><li>Module 01: Introduction to Marketing Fundamentals</li><li>Module 02: Definitions of Marketing</li><li>Module 03: Traditional vs Contemporary Marketing</li><li>Module 04: Marketing Management Orientations</li><li>Module 05: Understand your Customers</li><li>Module 06: Segmentation</li></ul><p><strong>Course 04: Business Branding</strong></p><ul><li>Business Course Promo Video</li><li>Chapter1</li><li>Chapter2</li><li>Chapter3</li><li>Chapter4</li><li>Chapter5</li><li>Chapter6</li><li>Chapter7</li><li>Chapter8</li><li>Chapter9</li><li>Chapter10</li><li>Chapter11</li></ul><p><strong>Course 05: Sales and Marketing Skills Level 3</strong></p><ul><li>Module One - Getting Started</li><li>Module Two - Understanding the Talk</li><li>Module Three - Getting Prepared to Make the Call</li><li>Module Four - Creative Openings</li><li>Module Five - Making Your Pitch</li><li>Module Six - Handling Objections</li><li>Module Seven - Sealing the Deal</li></ul><p>And more...</p><p><strong>Course 06: Disruptive Innovation for Business</strong></p><ul><li>Module 01: Introduction Disruptive Innovations for Business</li><li>Module 02: The Three Key Difficulties</li><li>Module 03: Six Insight on How to grow Disruptive Innovations next to core</li></ul><p><strong>Course 07: Digital Marketing Business Tips</strong></p><ul><li>Unit 1: You are Responsible for the Failure or Success of Your Business</li><li>Unit 2: Why Internet Marketing and Social Media are important for Businesses</li><li>Unit 3: How Google Search and Display Network Can Increase Your Sales</li><li>Unit 4: The More You Learn the More You Earn</li><li>Unit 5: Commitment</li><li>Unit 6: Telling is not Selling</li><li>Unit 7: Your Network is your Net-worth</li><li>Unit 8: How to become Digital Marketing and Sales Expert</li></ul><p><strong>Course 08: Social Media Strategist Training</strong></p><ul><li>The Rise of Social Media</li><li>Conducting Market Analysis</li><li>Auditing Social Media</li><li>Setting Goals and Selecting Platforms</li><li>Creating the Social Media Policy</li><li>Integrating Marketing Strategies</li><li>Developing Effective Content</li><li>Understanding the Popular Platforms</li><li>Launching Successful Campaigns</li><li>Managing the Community</li><li>Providing Customer Service</li><li>Measuring, Analyzing and Reporting</li><li>The Social Media Strategist Career</li></ul><p><strong>Course 09: TikTok Marketing for Business</strong></p><ul><li>Section 1: Getting Started on TikTok</li><li>Section 2: TikTok Foundations</li><li>Section 3: Special Features of TikTok</li><li>Section 4: How to Monetise Your Audience</li><li>Section 5: Build Your Credibility</li><li>Section 6: Build Your Community</li><li>Section 7: How to Go Viral</li></ul><p><strong>Course 10: Customer Relationship Management<br /></strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong>Course 11: Influencing and Negotiating</strong></p><ul><li>Unit 01: Influencing</li><li>Unit 02: Negotiating</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Advertising bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Advertising course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.</p> </div>

                        </div>

Advertising Mastery - CPD Certified

<p>Give a compliment to your career and take it to the next level. This <strong>Email Etiquette </strong>will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this <strong>Email Etiquette </strong>will help you keep ahead of the pack.</p> <p>The <strong>Email Etiquette </strong>incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this <strong>Email Etiquette </strong>will add extra value to your resume to stand out to potential employers.</p> <p>Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the <strong> Email Etiquette,</strong> you can equip yourself with the essentials to keep you afloat into the competition.</p> <p>Along with this <strong>Email Etiquette </strong>course<strong>,</strong> you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p> <p><strong>Courses are included in this Email Etiquette Bundle:</strong></p> <ul> <li><strong>Course 01: </strong>Email Writing Training<strong><br /></strong></li><li><strong>Course 02: </strong>Proofreading &amp; Copyediting</li><li><strong>Course 03: </strong>Advanced Diploma in Copywriting</li><li><strong>Course 04: </strong>Touch Typing Essentials</li><li><strong>Course 05: </strong>MS Word Diploma</li><li><strong>Course 06: </strong>Business Writing</li><li><strong>Course 07: </strong>Document Control</li><li><strong>Course 08: </strong>Workplace Confidentiality</li><li><strong>Course 09: </strong>Customer Relationship Management</li><li><strong>Course 10: </strong>Improve English Spelling, Punctuation, Grammar and Pronunciation</li><li><strong>Course 11: </strong>Time Management</li></ul> <p>So, enrol now in this Email Etiquette Bundle to advance your career!</p> <p><strong>Benefits you'll get choosing Apex Learning for this Email Etiquette:</strong></p> <ul> <li>One payment, but lifetime access to 11 CPD courses</li><li>Certificate, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li><li>Gain valuable knowledge without leaving your home</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £10 * 11 = £110)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul> <p><strong>P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. </strong></p><p>Curriculum of <strong>Email Etiquette Bundle </strong></p> <p><strong>Course 1: Email Writing Training<br /></strong></p> <ul> <li>Module 1: E-Mail Communications</li><li>Module 2: Fundamentals of Writing Effective E-mails</li><li>Module 3: Manage Your E-mail</li><li>Module 4: Writing Styles and Tone</li><li>Module 5: Additional Tips for Writing Effective E-Mail</li><li>Module 6: Exercise Caution</li></ul> <p><strong>Course 2: Proofreading &amp; Copyediting</strong></p> <ul> <li>Module 01: Proofreading Basics</li><li>Module 02: Applying the Style Guide</li><li>Module 03: Spelling and Grammar</li><li>Module 04: Proofreading on Paper</li><li>Module 05: Proofreading On-Screen</li><li>Module 06: Copy-Editing Basics</li><li>Module 07: Copy-Editing - The Use of Language</li><li>Module 08: Copy-Editing - Checking Accuracy and Facts</li></ul> <p><strong>Course 3: Advanced Diploma in Copywriting</strong></p> <ul> <li>Module 1: Introduction to Copywriting</li><li>Module 2: Basics of Copywriting</li><li>Module 3: Eye-Catching Headlines</li><li>Module 4: Attention-Grabbing Advertisements</li><li>Module 5: Essential Copywriting Skills</li><li>Module 6: Online Copywriting</li><li>Module 7: Press Related Copywriting</li></ul> <p><strong>Course 4: Touch Typing Essentials</strong></p> <ul> <li>Introduction</li><li>How to Set up Your Computer</li><li>How to type the letters F and J</li><li>How to type the letters D and K</li><li>How to type the letters S and L</li><li>How to type the letter A and ; (semicolon)</li><li>How to type the letters E and I</li><li>How to type the letters R and U</li><li>How to type the letters T and O</li><li>How to type CAPITAL letters</li><li>How to type the letter C and , (Comma)</li></ul> <p>and much more</p> <p><strong>Course 5: MS Word Diploma</strong></p> <ul> <li>Getting Started with Word</li><li>Formatting Text and Paragraphs</li><li>Working More Efficiently</li><li>Managing Lists</li><li>Adding Tables</li><li>Inserting Graphic Objects</li><li>Controlling Page Appearance</li><li>Preparing to Publish a Document</li></ul> <p><strong>Course 6: Business Writing</strong></p> <ul> <li>Words to Cut</li><li>Building Strong Sentences</li><li>SCQA</li><li>How to Write Punchy Summaries</li><li>Words that Work, Feedback that Improves</li><li>Proof Reading Makes Perfect<strong><br /></strong></li></ul> <p><strong>Course 7: Document Control</strong></p> <ul> <li>Module 1: Introduction to Document Control</li><li>Module 2: Principles of Document Control and Elements of Document Control Environment</li><li>Module 3: Document Control Lifecycle</li><li>Module 4: Document Control Strategies and Instruments</li><li>Module 5: Document Management</li><li>Module 6: Quality Assurance and Controlling Quality of Documents</li></ul> <p><strong>Course 8: Workplace Confidentiality</strong></p> <ul> <li>Module 01: Introduction to workplace confidentiality</li><li>Module 02: Business Etiquettes and Types of Confidentiality</li><li>Module 03: The Importance of Confidentiality</li><li>Module 04: Confidentiality with Co-workers</li><li>Module 05: Preventing Confidentiality Breach</li><li>Module 06: How Employers Can Protect Confidential Information</li></ul> <p><strong>Course 9: Customer Relationship Management </strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Course 10: Improve English Spelling, Punctuation, Grammar and Pronunciation</strong></p> <ul> <li>British English Pronunciation &amp; Accent</li><li>Introduction</li><li>Where to place a stress in a world</li><li>Words whose meaning changes depending on the stress</li><li>Vowel Sounds</li><li>Schwa</li><li>Vowels before R</li></ul> <p><strong>Course 11: Time Management</strong></p> <ul> <li>Identifying Goals</li><li>Effective Energy Distribution</li><li>Working with Your Personal Style</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone from any background can enrol in this <strong>Email Etiquette </strong> bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our <strong>Email Etiquette </strong>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p> <p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Email Etiquette - CPD Accredited

<p><strong>Life Just Got Better This Spring! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now</strong></p><p>Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in <strong>Massage </strong>and other relevant fields!</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all in one <strong>Massage </strong>bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand <strong>Massage </strong>course that will enhance your skills and prepare you for the competitive job market.</p><p>Furthermore, to help you showcase your expertise in <strong>Massage, </strong> we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Massage Bundle Consists of the following Premium courses: </strong></p><ul><li><strong></strong><strong> Course 01: </strong>Learn the Art of Massage</li><li><strong></strong><strong> Course 02: </strong>Massage Therapist - A successful Business</li><li><strong></strong><strong> Course 03: </strong>Training on Professional Massage or Bodywork Business</li><li><strong></strong><strong> Course 04: </strong>Physiotherapy Assistant</li><li><strong></strong><strong> Course 05: </strong>Pain Management</li><li><strong></strong><strong> Course 06: </strong>Hydrotherapy</li><li><strong></strong><strong> Course 07: </strong>Functional Skills - Fitness</li><li><strong></strong><strong> Course 08: </strong>Biohacking Your Physical and Mental Health</li><li><strong></strong><strong> Course 09: </strong>Aging and Longevity Secrets</li><li><strong></strong><strong> Course 10: </strong>Customer Relationship Management</li><li><strong></strong><strong> Course 11: </strong>Effective Communication Skills Diploma</li><li><strong></strong><strong> Course 12: </strong>Infection Prevention Training</li><li><strong></strong><strong> Course 13: </strong>Personal Hygiene</li><li><strong></strong><strong> Course 14: </strong>Complete Communication Skills Master Class for Life</li></ul><p><strong>Benefits you'll get from choosing Apex Learning for this Massage Training:</strong></p><ul><li>Pay once and get lifetime access to 13 CPD courses including this Massage Training Course</li><li>Free e-Learning App for engaging reading materials &amp; helpful assistance</li><li>Certificates, student ID for the course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p><strong>Curriculum:</strong></p><p><strong>Course 01: Learn the Art of Massage</strong></p><ul><li>Introduction Part 1</li><li>Introduction Part 2</li><li>Introductory Stroke</li><li>Upper Back Pressure</li><li>Upper Back Pressure (positioned lower back)</li><li>Trapezius- Seated</li><li>Open Up Pectorals</li><li>Scanlines</li><li>Shoulders</li><li>Top of Shoulders Seated</li><li>Face and Scalp</li></ul><p>And Much More.....</p><p><strong>Course 02: Massage Therapist - A successful Business</strong></p><ul><li>Introduction</li><li>Let's get these steps done first to generate more clients immediately</li><li>What Business set up is right for you? The pros and cons of each</li><li>Your new way of treating your clients.</li><li>What else you need to be doing correctly</li></ul><p><strong>Course 03: Training on Professional Massage or Bodywork Business</strong></p><ul><li>Introduction</li><li>Before Taking Clients</li><li>Scheduling Appointments</li><li>Home Studio Clients</li><li>Achieving an Online Presence</li><li>Client Retention</li><li>Free and Affordable Advertising</li><li>Taking Credit Card Payments</li></ul><p>And Much More.....</p><p><strong>Course 04: Physiotherapy Assistant</strong></p><ul><li>Introduction to Physiotherapy</li><li>The Standards for Physiotherapists</li><li>The Physiotherapy Interventions</li><li>Sports Physiotherapy</li><li>Neurological Physiotherapy</li><li>Musculoskeletal Physiotherapy</li><li>Respiratory Physiotherapy</li><li>Paediatric Physiotherapy</li><li>Evidence-Based Physiotherapy (EBP)</li><li>Building a Career as a Physiotherapist</li></ul><p><strong>Course 05: Pain Management</strong></p><ul><li>Introducing Pain Management</li><li>Pain Theories</li><li>Types of Pain</li><li>Physiology and Psychology of Acute Pain</li><li>Pain as a Long-term Condition</li><li>Back and Neck Pain</li><li>Headache</li><li>Neuropathic Pain and Its Management</li><li>Cancer Pain</li><li>Assessment of Pain</li><li>Relaxation for Pain Management</li></ul><p><strong>Course 06: Hydrotherapy</strong></p><ul><li>Introduction to Hydrotherapy</li><li>Anatomy and Physiology Review</li><li>Types of Hydrotherapy</li><li>Effects of Hydrotherapy</li><li>Common Conditions Treated with Hydrotherapy</li><li>Hydrotherapy for Shoulder and Lower Limb</li><li>Hydrotherapy for Animals</li></ul><p><strong>Course 07: Functional Skills - Fitness<br /></strong></p><ul><li>Introduction</li><li>Benefits Of Functional Fitness</li><li>Functional Fitness Training Areas</li><li>Conclusion to Functional Fitness Training</li></ul><p><strong>Course 08: Biohacking Your Physical and Mental Health<br /></strong></p><ul><li>Module 01: Introduction</li><li>Module 02: Sleep - So MUCH More Than Just Rest</li><li>Module 03: Blue Light &amp; Red Light</li><li>Module 04: Mindfulness &amp; Movement</li><li>Module 05: What You Put In Your Mouth is KEY!</li><li>Module 06: Hidden Secret - 'Cryotherapy'</li><li>Module 07: Importance Of PURE Air</li><li>Module 08: Final Thoughts &amp; Recommendations</li></ul><p><strong>Course 09: Aging and Longevity Secrets<br /></strong></p><ul><li>Introduction To Reverse Aging &amp; Benefit</li><li>Lifestyle - Diet - Routines</li><li>Secrets To Younger Looking Skin</li><li>Powerful Anti-Aging Supplements</li></ul><p><strong>Course 09: Customer Relationship Management</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong>Course 11: Effective Communication Skills Diploma</strong></p><ul><li>Business Communication</li><li>Verbal and Non-verbal Communication</li><li>Written Communication</li><li>Electronic Communication</li><li>Communicating with Graphic</li><li>Effectively Working for Your Boss</li></ul><p><strong>Course 12: Infection Prevention Training</strong></p><ul><li>Infection Prevention and Control Policy in the UK</li><li>Principles of Prevention and Control of Infection</li><li>Immunization</li><li>Infections Spread by Food and Water</li><li>Infections Spread by Animals and Insects, and Less Common Infections Found in the UK</li><li>Infections &amp; Diseases Spread by Person-to-Person Contact</li><li>Infections Spread by Sexual Contact</li><li>Infections Spread by Blood and Body Fluids</li></ul><p><strong>Course 13: Personal Hygiene</strong></p><ul><li>Introduction to Personal Hygiene and a Brief History</li><li>Looking Clean, Smelling Clean</li><li>Improving and Maintaining Oral Health</li><li>Care of the Eyes</li><li>Ear Care Secrets</li><li>Foot &amp; Nail Care in Personal Hygiene</li><li>Hair Care Hygienic Ways</li><li>Hygienic Approach to Skin Care</li><li>Maintain Good Toilet Hygiene</li><li>Potential Hygiene Guidelines</li><li>Personal Hygiene During Coronavirus Pandemic</li></ul><p><strong>Course 14: Complete Communication Skills Master Class for Life<br /></strong></p><ul><li>Module 01: Effective Communication</li><li>Module 02: How to Talk to Anyone</li><li>Module 03: Power of Storytelling</li><li>Module 04: Becoming an Influencer</li><li>Module 05: Importance of Body Language</li><li>Module 06: Communication Skills for Job Interviews</li><li>Module 07: Public Speaking</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        145 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course (<strong>Learn the Art of Massage</strong>) absolutely Free! </p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Learn the Art of Massage</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Massage Therapist Course - CPD Certified

<div>
	<blockquote><p>Do you want to learn the basics of sales? Do you want to build a foundation for your sales effectiveness? Do you want to find out how to target your customers? Do you want to learn how to close more sales using proven skills and techniques and boost your income? If yes, then this course is just tailored for you.</p></blockquote>
<h3><b>Description:</b></h3>
<p><span>Ever wondered about the sales techniques sharpened and mastered by leading organisations, for example, Makeup Forever, The balm and other present day brands such as Anastasia, Max factor and Gosh? Well look no further - this course covers essential sales techniques and strategies, and introduces the learners to how organisations function. Furthermore, students will likewise figure out how a current deals structure roles and what are the distinctive parts involved that add to its usefulness. Through engaging and meaningful discussions, students will likewise figure out how to distinguish and focus on their clients, how to compose and convey convincing pitches, and also how to qualify and how to structure sales channels.</span></p>
<h3><b>Who is the course for?</b></h3>
<ul>
<li><span>Fresh graduates.</span></li>
<li><span>New sales representative.</span></li>
<li><span>Business people, new companies, occupied entrepreneurs who need rapidly to pick up the fundamental skills of selling and persuading.</span></li>
<li><span>Individuals who are considering sales as a career in the future.</span></li>
<li><span>People who have to deal with customers face-to-face.</span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds.</span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><strong>Assessment: </strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognised accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><b>Career Path:</b></h3>
<p><span>Diploma in Salesmanship is a useful qualification to possess, and would be beneficial for the following professionals:</span></p>
<ul>
<li><span>Sales representative.</span></li>
<li><span>Customer service manager.</span></li>
<li><span>Sales executive.</span></li>
<li><span>Word press VA.</span></li>
<li><span>Internet marketing assistant. </span></li>
<li><span>Much more.</span></li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Salesmanship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction To Salesmanship</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Use Enthusiasm in Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building Customer Confidence Through Low Pressure</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Timing the Low Pressure Sale</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing the Low Pressure Sales Personality</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Organize Yourself for Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Objection Handling Techniques</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Highlight Closers in Low Pressure Selling</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How You Can 'Tell It Faster-Sell It Faster' Through  Low Pressure</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Service Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service and Retention Templates</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service &amp; Retention Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Developing Customer Relationship Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Customer Relationship - Why is it Important?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Your Customers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Calculate Customer's Lifetime Value</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Keep Your Customers Happy?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Get Your Customers to Say 'Wow!'</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proven Methods of Customer Retention</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Art of Customer Follow-up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loyalty Marketing Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promotional Items to Enhance Customer Relations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer's Complaints</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing the Seven Deadly Sins of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management (CRM) Software - The Benefits</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing a CRM Program</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Online Course Marketing

Professional Selling Skills (PSS)

Diploma for School Business Leaders (DSBM)

Professional Skills Course (PSC)

Diploma in Management Studies (DMS)

Trainers Course

Diploma in Salesmanship

<h3><b>Overview</b></h3>
<p><b>Uplift Your Career &amp; Skill Up to Your Dream Job - Learning Simplified From Home!</b></p>
<p><span>Kickstart your career &amp; boost your employability by helping you discover your skills, talents and interests with our special </span><b>Customer Relationship Management (CRM) </b><span>Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces.</span></p>
<p><span>The </span><b>Customer Relationship Management (CRM) </b><span>Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This </span><b>Customer Relationship Management (CRM) </b><span>Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</span></p>
<p><span>This </span><b>Customer Relationship Management (CRM) </b><span>Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.</span></p>
<p><span>At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support.</span></p>
<h3><b>Why buy this Customer Relationship Management (CRM)?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Customer Relationship Management (CRM)</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Customer Relationship Management (CRM)</b><span> course is ideal for</span></p>
<ul>
<li><span>Students</span></li>
<li><span>Recent graduates</span></li>
<li><span>Job Seekers</span></li>
<li><span>Anyone interested in this topic</span></li>
<li><span>People already working in the relevant fields and want to polish their knowledge and skill.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Customer Relationship Management (CRM)</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Customer Relationship Management (CRM)</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Customer Relationship Management (CRM) </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Customer Relationship Management (CRM)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Customer Relationship Management (CRM)</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Fundamentals</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Strategies</td>
					<td> </td>
					<td><span><i></i> 00:33:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Data Analysis in CRM</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CRM Databases</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Deepening Customer Relationship</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Customer Complaints</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Future of CRM</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Customer Relationship Management (CRM)</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Customer Care

Customer Relations

Customer Relationship Management

CRM (Customer Relationship Management)

Customer Experience Management

Customer Relationship Management (CRM)

<p>Gain an in-depth understanding of <strong>Customer Relationship Management (CRM) </strong>and Unleash your potential in this industry. Develop job-ready competencies for a high-demand career with this QLS Endorsed <strong>Customer Relationship Management (CRM) </strong>course.</p> <p>The career may be the road for you if you've always wanted a gratifying profession. <strong>Customer Relationship Management (CRM) </strong>skills have become more essential than ever as the industry continues to create revolutionary services and products. If you're a problem-solver who enjoys winning, this career will be both rewarding and profitable.</p> <p><strong>Enrol in the </strong><strong>Customer Relationship Management (CRM) </strong><strong>course today   Learn at your own rhythm and gain an amazing E-learning experience</strong></p><p><strong>Certificate of Achievement</strong></p> <p>Quality Licence Scheme Endorsed Certificate of Achievement</p> <p>Upon successful completion of the <strong>Customer Relationship Management (CRM) </strong>course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of  </p> <ul> <li>139 GBP within UK</li><li>149 GBP for International Delivery (Postal Fees Included)</li></ul> <p><strong>CPD Certification</strong></p> <p>After successfully completing the assessment of this <strong>Customer Relationship Management (CRM) </strong>course, you will be eligible for a Free CPD Certificate. You can also get a Printed Hardcopy for only 3.99 GBP.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This <strong>Customer Relationship Management (CRM) </strong>course will be a great source of knowledge for you to improve your existing skills and take them to the next level.</p> <p>Please Note: Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p><strong><strong>Anyone can enrol in this </strong><strong>Customer Relationship Management (CRM) </strong><strong>course.</strong></strong></p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this <strong>Customer Relationship Management (CRM) </strong> Course, you are to start your career or begin the next phase of your career in this field</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Imperial Academy

Commercial & Contract Management Certification Program (CCM)

Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

<p>Fast-track your way to masterful business communication with our CPD Certified course in Customer Relationship Management (CRM). In the modern business landscape, the art of maintaining meaningful relationships with customers can be a game-changer, and that's where CRM steps in. Our course offers an engaging deep dive into the world of CRM, providing you with practical skills to leverage customer insights and foster stronger relationships.</p><p>With this course, you will grasp the core elements of CRM and learn how to apply them to ensure customer loyalty and business growth. Explore the intersection of CRM and technology, and learn how digital tools can streamline your customer interactions and engagements. Crafted by experts in the field, this course takes a hands-on approach to Customer Relationship Management (CRM), equipping you with a comprehensive understanding of CRM strategies and their implementation. Join us and gain the confidence to elevate your career by leveraging the power of CRM.</p><p><strong>Courses Are Included in this Customer Relationship Management (CRM) - CPD Certified Bundle: </strong></p><ul><li><strong>Course 01: </strong>Diploma in Customer Relationship Management (CRM) at QLS Level 4</li><li><strong>Course 02: </strong>Customer Service Training</li><li><strong>Course 03: </strong>Know Your Customer (KYC)</li><li><strong>Course 04: </strong>Principles of Customer Service</li><li><strong>Course 05: </strong>Understanding Excellence In Customer Service For Hospitality</li><li><strong>Course 06: </strong>Business Etiquette and Professional Behavior</li></ul><p><strong>Learning Objectives:</strong></p><p>By the end of this course, you will:</p><ul><li>Understand the key concepts and components of Customer Relationship Management (CRM), and how they drive business growth.</li><li>Develop the ability to implement effective CRM strategies that lead to customer loyalty and retention.</li><li>Gain expertise in using CRM systems to manage customer data and gain valuable insights.</li><li>Learn to integrate CRM with digital technologies to streamline and enhance customer interactions.</li><li>Understand the ethical and legal considerations of CRM, ensuring customer trust and business compliance.</li><li>Have a thorough understanding of how CRM can be leveraged to gain a competitive edge in your business field.</li></ul><p><strong>Why Choose Our Customer Relationship Management (CRM) Course?</strong></p><ul><li>FREE Customer Relationship Management (CRM) certificate accredited</li><li>Get a free student ID card with Customer Relationship Management (CRM) Training</li><li>Get instant access to this Customer Relationship Management (CRM) course.</li><li>Learn Customer Relationship Management (CRM) from anywhere in the world</li><li>Customer Relationship Management (CRM) is affordable and simple to understand</li><li>Customer Relationship Management (CRM) is an entirely online, interactive lesson with voiceover audio</li><li>Lifetime access to the Customer Relationship Management (CRM) course materials</li><li>Customer Relationship Management (CRM) comes with 24/7 tutor support</li><li>So enrol now in this Customer Relationship Management (CRM) Today to advance your career!</li></ul> <p><strong>Start your learning journey straightaway!</strong></p><p><br />This Customer Relationship Management curriculum has been designed by experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Customer Relationship Management (CRM) with ease. You'll discover how to master the Customer Relationship Management skill while exploring relevant and essential topics.</p><p><strong>Assessment Process </strong></p><p>Once you have completed all the courses in the Customer Relationship Management (CRM) bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        200 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Customer Relationship Management - CPD Certified</strong></p><p>This bundle is suitable for everyone.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Customer Relationship Management - CPD Certified</strong></p><p>You will not need any prior background or expertise to enrol in this Customer Relationship Management - CPD Certified.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Customer Relationship Management - CPD Certified</strong></p><p>This bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate Of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate Of Completion</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div><p>If you are an international student, you will be required to pay an additional fee of <strong>10 GBP</strong> for international delivery, and <strong>4.99 GBP</strong> for delivery within the UK, for each certificate</p></div>

                        </div>

Continuous Professional Development (CPD)

Customer Relationship Management (CRM) - QLS Endorsed

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Investing in your education is one of the best investments you can make. That&#39;s why we&#39;ve designed this comprehensive course to help you enhance your knowledge and skills in this area. Our industry experts have carefully crafted this course to cover all the fundamentals and more.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is designed to be accessible to beginners and experienced professionals alike, with small modules that are easy to understand. Plus, you&#39;ll have access to tutor support via live chat or email if you have any questions along the way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completion of this course, you&#39;ll have the knowledge and confidence to stand out to employers in the Diploma in Customer Relationship Management (CRM) industry and related fields. You&#39;ll be well-equipped to advance your career and increase your earning potential.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Don&#39;t miss this opportunity to invest in your future. Enrol in the course today and start your learning journey towards success.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To learn more about the specific modules covered in the course, please see the detailed breakdown in the description section below.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Key Learning Points of </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diploma in Customer Relationship Management (CRM)</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explore a diverse range of aspects of this field after the successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">Get inside-out knowledge on Diploma in Customer Relationship Management (CRM) topics from the industry experts</li><li fr-original-style="" style="box-sizing: border-box;">Acquire skills that will help you to explore many opportunities</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why iBeauty is Your Best Choice</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key Features of Diploma in Customer Relationship Management (CRM) On The Go:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Immersive course materials (i.e. videos, presentations and explanatory figures.) of the course</li><li fr-original-style="" style="box-sizing: border-box;">Comprehensive course design for the course</li><li fr-original-style="" style="box-sizing: border-box;">On-demand learning support</li><li fr-original-style="" style="box-sizing: border-box;">Freedom to study at your own pace</li><li fr-original-style="" style="box-sizing: border-box;">Availability of certificate upon successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">CPD accreditation Certificate</li><li fr-original-style="" style="box-sizing: border-box;">Content of the courses developed by Industry Experts</li><li fr-original-style="" style="box-sizing: border-box;">24x7 Tutor Support</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Diploma in Customer Relationship Management (CRM) is designed to give our learners the best possible learning experience. Therefore, we&#39;ve broken up our course into bite-sized modules.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&acirc;&plusmn;&acirc;&plusmn; </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diploma in Customer Relationship Management (CRM)</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course Curriculum </strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The detailed curriculum of the course is given below:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 01:</strong> Introduction to Customer Relationship Management (CRM)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 02:</strong> CRM Fundamentals</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 03:</strong> CRM Strategies</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 04:</strong> Data Analysis in CRM</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 05:</strong> CRM Databases</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 06:</strong> Deepening Customer Relationship</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 07:</strong> Handling Customer Complaints</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 08:</strong> Future of CRM</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
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                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        10 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone with interest in Diploma in Customer Relationship Management (CRM) will find this course valuable. Whether you are a student or an aspiring professional aiming to explore your opportunities in Customer Relationship Management (CRM) sectors, then this course might just be the perfect opportunity for you.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no prior requirement or experience needed to enrol in our course. You only need the willingness to learn Diploma in Customer Relationship Management (CRM) topics. You can access the course materials at any time with any internet-enabled device and keep developing.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Complete your Diploma in Customer Relationship Management (CRM) course successfully and develop yourself to enhance your chances of succeeding in the Customer Relationship Management (CRM) sectors and other relevant fields.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        </h2><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> </div>

                        </div>

Institute of Beauty & Makeup

Diploma in Professional Studies (DPS)

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Diploma in Customer Relationship Management (CRM)

SkillWise

<p>Delve into the Diploma in Customer Relationship Management (CRM)'s principles   Obtain the abilities required to raise your competence in this field   Get a grasp of level 2,3,4 with a certificate oflevel 4knowledge   All with this Imperial Academy's all-inclusive course.</p> <p>Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of Diploma in Customer Relationship Management (CRM). The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in this sector.</p> <p><strong>This skill building </strong><strong>training </strong><strong>includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>Level 3 CPD Certifications (PDF and Hard Copy) with level 2, 3 &amp; 4 knowledge</li><li>24/7 Tutor Support</li></ul><p>This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of Diploma in Customer Relationship Management (CRM) as you move through the modules of this course and learn about its key ideas, including things like  </p> <p><strong>Level 2</strong></p> <p>Module 01: Introduction to Customer Relationship Management (CRM)<br />Module 02: CRM Fundamentals</p> <p><strong>Level 3</strong></p> <p>Module 03: CRM Strategies<br />Module 04: Data Analysis in CRM<br />Module 05: CRM Databases</p> <p><strong>Level 4</strong></p> <p>Module 06: Deepening Customer Relationship<br />Module 07: Handling Customer Complaints<br />Module 08: Future of CRM</p> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get a Level 4 QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>If you want to understand the global influence of Diploma in Customer Relationship Management (CRM), you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the Diploma in Customer Relationship Management (CRM) issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Institute of Leadership & Management (ILM)

Certificate in Mortgage Advice & Practice (CEMAP)

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 2, 3, 4 Diploma in Customer Relationship Management (CRM)

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				<p>Start learning <span>Customer Relationship Management (CRM) Training</span> that will give you enough knowledge and skills to build your dream career.</p><h3><strong>About this course</strong></h3><p>This <span>Customer Relationship Management (CRM) Training</span> helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately.</p><p>The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors.</p><p>The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills.</p><h3><strong>Why choose this course</strong></h3><ul><li>Earn a digital Certificate upon successful completion.</li><li>Accessible, informative modules taught by expert instructors</li><li>Study in your own time, at your own pace, through your computer tablet or mobile device</li><li>Get 24/7 help or advice from our email and live chat teams</li><li>Get full tutor support on weekdays (Monday to Friday)</li></ul>					</div>
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				<div id="course-home"><div><p>The <span>Customer Relationship Management (CRM) Training</span> is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</p><p>You are taught through a combination of</p><ul><li>Video lessons</li><li>Online study materials</li></ul></div></div>					</div>
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			<h2>Who Is This Course For:â</h2>		</div>
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				<p>This <span>Customer Relationship Management (CRM) Training</span> is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career.</p>					</div>
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				<ul><li>This course is for anyone who would like to learn <span>Customer Relationship Management (CRM) Training</span> related skills to aid his/her career path.</li><li>No formal entry prerequisites are required</li></ul>					</div>
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				<p>Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</p>					</div>
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				<ul><li><span>Module 01: An Overview of Customer Relationship Management</span></li><li><span>Module 02: CRM Basics</span></li><li><span>Module 03: CRM Principles</span></li><li><span>Module 04: CRM in the Future</span></li></ul>					</div>
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				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">CRM: Customer Relationship Management (CRM)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: An Overview of Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: CRM Basics</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: CRM Principles</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: CRM in the Future</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order your Certificates &amp; Transcripts</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order your Certificates &amp; Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

Customer Relationship Management (CRM) Training

<p><strong>***24 Hour Limited Time Flash Sale*** <br /><br /> Customer Relationship Management (CRM), KYC &amp; Customer Service Admission Gifts  <br /><br /> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Ever thought about what makes a business truly stand out? Hint: it's all in the magic of how they treat their customers. Picture this: a whopping 70% of UK businesses now recognise that their frontline customer service is where the real battle for brand loyalty is won or lost. That's where this course bundle comes into play. It's like your personal toolkit for becoming a customer service wizard, diving deep into the secrets of CRM, getting up close with KYC, and turning customer service into an art form.</p><p>The course is a carefully curated selection that covers the A to Z of customer interaction and relationship management. From the foundational principles of <strong>CRM</strong> to the specifics of <strong>KYC compliance</strong>, and the nuances of exceptional <strong>Customer Service</strong>, this bundle has it all. Additionally, it focusses on personal development skills such as <strong>Assertiveness</strong>, <strong>Self-confidence</strong>, <strong>Stress Management</strong>, and <strong>Effective Communication</strong>, which are crucial for anyone looking to thrive in a customer-facing role. The inclusion of <strong>Professional CV Writing</strong> and <strong>Job Search Skills</strong> ensures you're fully prepared to take the next step in your career.</p><p>Key Features of the Customer Relationship Management (CRM), KYC &amp; Customer Service Bundle:</p><ul><li><strong>3 QLS-Endorsed Courses:</strong> We proudly offer 3 QLS-endorsed courses within our Customer Service (CRM, KYC &amp; Phone-Based Customer Service) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a <strong>free hardcopy certificate</strong> for each of these courses.</li><ul><li><strong>QLS Course 01: Diploma in Customer Relationship Management (CRM)</strong></li><li><strong> QLS Course 02: KYC</strong></li><li><strong> QLS Course 03: Customer Service</strong></li></ul></ul><ul><li><strong>5 CPD QS Accredited Courses</strong>: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.</li><ul><li><strong>Course 01:</strong> Assertiveness and Self-Confidence Development</li><li><strong>Course 02:</strong> Patient Customer Service Training</li><li><strong>Course 03:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 04:</strong> Customer Service - Representative</li><li><strong>Course 05:</strong> Complete Communication Skills Master Class for Life</li></ul></ul><ul><li>In Addition, you'll get <strong>Five Career Boosting Courses</strong> absolutely FREE with this Bundle.</li><ul><li><strong>Course 01:</strong> Professional CV Writing</li><li><strong>Course 02:</strong> Job Search Skills</li><li><strong>Course 03:</strong> Self-Esteem &amp; Confidence Building</li><li><strong>Course 04:</strong> Professional Diploma in Stress Management</li><li><strong>Course 05:</strong> Complete Communication Skills Master Class</li></ul></ul><p>Embrace this opportunity and use it as an investment for your professional development; it's a gateway to unlocking countless opportunities in the world of business and customer service. With the skills and knowledge gained from these courses, you'll be well-equipped to navigate the complexities of customer interactions and stand out in the competitive job market. Join us, and start your journey towards becoming a customer service expert today!</p><p><strong>Learning Outcomes of Customer Relationship Management (CRM), KYC &amp; Customer Service Bundle:</strong></p><ul><li>Master CRM strategies to build and maintain customer relationships.</li><li>Understand KYC regulations and their application in business.</li><li>Deliver outstanding customer service across various platforms.</li><li>Develop assertiveness and self-confidence in professional settings.</li><li>Manage stress effectively in high-pressure customer service environments.</li><li>Enhance communication skills for clear, impactful interactions.</li></ul><p><strong>Why Prefer this CRM Course?</strong></p><ul><li>Get free <strong>QLS Endorsed Certificates</strong> upon completion of the CRM course</li><li>Get a <strong>Free Student ID Card</strong> with CRM Training</li><li>The CRM course is <strong>Affordable and Simple</strong> to understand</li><li><strong>Lifetime Access</strong> to the CRM course materials</li><li>The CRM course comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong> Course 01: Diploma in Customer Relationship Management (CRM)</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Communication Skills</li><li>Module 08: Negotiation Techniques</li><li>Module 09: Conflict Management</li><li>Module 10: Time Management</li><li>Module 11: Handling Customer Complaints</li><li>Module 12: Future of CRM</li></ul><p><strong> Course 02: KYC<br /></strong></p><ul><li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: AML (Anti-Money Laundering)</li><li>Module 04: KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong> Course 03: Customer Service</strong></p><ul><li>Module 01: Who We Are and What We Do</li><li>Module 02: Establishing Your Attitude</li><li>Module 03: Identifying and Addressing Customer Needs</li><li>Module 04: Generating Return Business</li><li>Module 05: In-Person Customer Service</li><li>Module 06: Giving Customer Service over the Phone</li><li>Module 07: Providing Electronic Customer Service</li><li>Module 08: Recovering Difficult Customers</li><li>Module 09: Understanding When to Escalate</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 10 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free</strong> (Previously it was £12.99*13 = £169)</li><li><strong>CPD Hard Copy Certificate: </strong>Free (Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        130 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Customer service reps</li><li>CRM professionals</li><li>KYC analysts</li><li>Job seekers</li><li>Team leaders</li><li>Career changers</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this CCTV Operation &amp; Security Management bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Customer Relationship Manager - £30,000 to £50,000</li><li>Customer Service Representative - £18,000 to £25,000</li><li>KYC Analyst - £25,000 to £40,000</li><li>Communications Manager - £30,000 to £45,000</li><li>Stress Management Coach - £25,000 to £35,000</li><li>Professional CV Writer - £20,000 to £30,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>QLS Endorsed Hard Copy Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Hard copy certificate - Included<br /><br /></p><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Customer Service

Customer Relationship Management (CRM), KYC & Customer Service

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				<p>Start learning <span>Diploma in Customer Relationship Management (CRM)</span> that will give you enough knowledge and skills to build your dream career.</p><h3><strong>About this course</strong></h3><p>This <span>Diploma in Customer Relationship Management (CRM)</span> helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately.</p><p>The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors.</p><p>The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills.</p><h3><strong>Why choose this course</strong></h3><ul><li>Earn a digital Certificate upon successful completion.</li><li>Accessible, informative modules taught by expert instructors</li><li>Study in your own time, at your own pace, through your computer tablet or mobile device</li><li>Get 24/7 help or advice from our email and live chat teams</li><li>Get full tutor support on weekdays (Monday to Friday)</li></ul>					</div>
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			<h2>Course Design</h2>		</div>
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				<div>
				<div>
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				<div id="course-home"><div><p>The <span>Diploma in Customer Relationship Management (CRM)</span> is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</p><p>You are taught through a combination of</p><ul><li>Video lessons</li><li>Online study materials</li></ul></div></div>					</div>
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			<h2>Who Is This Course For:</h2>		</div>
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				<p>This <span>Diploma in Customer Relationship Management (CRM)</span> is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career.</p>					</div>
						</div>
				</div>
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				<div>
			<h2>Requirements</h2>		</div>
				</div>
				<div>
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				<ul><li>This course is for anyone who would like to learn <span>Diploma in Customer Relationship Management (CRM)</span> related skills to aid his/her career path.</li><li>No formal entry prerequisites are required</li></ul>					</div>
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			<h2>Certification</h2>		</div>
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				<p>Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</p>					</div>
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			<h2>Course Content</h2>		</div>
				</div>
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								<div>
				<ul><li><span>Module 01: An Overview of Customer Relationship Management</span></li><li><span>Module 02: CRM Basics</span></li><li><span>Module 03: CRM Principles</span></li><li><span>Module 04: CRM in the Future</span></li></ul>					</div>
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				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: Introduction To Customer Relationship Management (CRM)</td>
				</tr>
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					<td><i></i></td>
					<td>Introduction to Customer Relationship Management (CRM)</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
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					<td colspan="4">Module 02: CRM Fundamentals</td>
				</tr>
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					<td><i></i></td>
					<td>CRM Fundamentals</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
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					<td colspan="4">Module 03: CRM Strategies</td>
				</tr>
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					<td><i></i></td>
					<td>CRM Strategies</td>
					<td> </td>
					<td><span><i></i> 00:33:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Data Analysis In CRM</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Data Analysis in CRM</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: CRM Databases</td>
				</tr>
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					<td><i></i></td>
					<td>CRM Databases</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
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					<td colspan="4">Module 06: Deepening Customer Relationship</td>
				</tr>
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					<td><i></i></td>
					<td>Deepening Customer Relationship</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
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					<td colspan="4">Module 07: Handling Customer Complaints</td>
				</tr>
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					<td><i></i></td>
					<td>Handling Customer Complaints</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
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					<td colspan="4">Module 08: Future Of CRM</td>
				</tr>
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					<td><i></i></td>
					<td>Future of CRM</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
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                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
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                                    What if I have technical issues or difficulties with the
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                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
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Online Course Creation

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			<h4>Overview</h4>		</div>
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							<p><span>Do you want to learn how to manage customer relationships effectively and efficiently? If yes, then the Diploma in Customer Relationship Management (CRM)course is for you. </span></p><p><span>The 'Diploma in Customer Relationship Management (CRM)' course will teach you the basics and benefits of customer relationship management (CRM), how to use CRM strategies and tools, and how to handle customer complaints and expectations. You will learn to use CRM to improve customer satisfaction, loyalty, and retention.</span></p><p><span>In today's business world, being good at Customer Relationship Management (CRM) can help a company grow and keep its customers close. Research shows that using CRM well can help keep more customers </span><b>(up to 27% more!),</b><span> make them happier </span><b>(by 18%)</b><span>, and even increase sales </span><b>(by 15%).</b><span> Diploma in Customer Relationship Management (CRM)) course teaches you the significant benefits of CRM and the latest ways to do it right. We've designed it to be exciting and easy to understand, mixing profound ideas with valuable tips without making it too complicated or tedious.</span></p>						</div>
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			<h4>Description</h4>		</div>
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							<p><span>Start your learning adventure with our Diploma in Customer Relationship Management (CRM), tailored to give you a solid grasp of CRM basics and its strategic value in the modern business environment. Diploma in Customer Relationship Management (CRM) course unravels CRM's core, from strategies for nurturing customer bonds, analysing data for insightful decisions, and managing customer databases efficiently. We highlight CRM's theoretical elements to build a foundational understanding of effective customer relationship management.</span></p><p><span>Diploma in Customer Relationship Management (CRM) curriculum takes you through key aspects like enhancing customer connections, addressing complaints, and CRM's critical role in customer loyalty and satisfaction. It's thoughtfully designed to shed light on CRM's evolving nature and future, equipping you to navigate and adapt to shifting customer relationship tactics. Diploma in Customer Relationship Management (CRM) course focuses on theoretical principles to teach you how to turn prospects into loyal customers using strategic relationship methods.</span></p><h5><b>Learning Outcomes:</b></h5><ul><li><span>Master CRM fundamentals: understand its impact on business success.</span></li><li><span>Explore diverse CRM strategies for building strong customer relationships.</span></li><li><span>Utilise data analysis and CRM databases for informed decision-making.</span></li><li><span>Deepen customer relationships through effective communication and engagement.</span></li><li><span>Learn techniques for managing and resolving customer complaints.</span></li><li><span>Discover future trends and technology shaping CRM practices.</span></li></ul><p><span>Discover the potential of a 'Diploma in Customer Relationship Management (CRM)' to transform your business. Enroll now and take the first step towards building stronger customer relationships.</span></p>						</div>
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			<h4>Why Choose Us?</h4>		</div>
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										<span>This course is accredited by the CPD Quality Standards.</span>
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										<span>Lifetime access to the whole collection of the learning materials.</span>
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										<span>Online test with immediate results.</span>
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										<span>Enroling in the course has no additional cost.</span>
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										<span>You can study and complete the course at your own pace.</span>
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										<span>Study for the course using any internet-connected device, such as a computer, tablet, or mobile device.</span>
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			<h4>Certificate of Achievement</h4>		</div>
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							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
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			<h4>Who Is This Course For?</h4>		</div>
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							<p><span>Once you've completed the Diploma in Customer Relationship Management (CRM) course, you'll have the capability to:</span></p>						</div>
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										<span>Individuals aiming to pursue a career in customer service, marketing, or sales.</span>
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										<span>Business owners are seeking to improve their customer relationship strategies.</span>
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										<span>Professionals in customer support roles looking to enhance their CRM knowledge.</span>
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										<span>Marketing and sales executives want to understand CRM's impact on business growth.</span>
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										<span>Entrepreneurs wanted to leverage a Diploma in Customer Relationship Management (CRM) for business success.</span>
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			<h4>Requirements</h4>		</div>
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							<p><span>The Diploma in Customer Relationship Management (CRM) course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Diploma in Customer Relationship Management (CRM), without any fuss.</span></p>						</div>
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			<h4>Career Path</h4>		</div>
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							<p><span>Diploma in Customer Relationship Management (CRM course can help you pursue or advance your career in:</span></p>						</div>
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										<span>CRM Manager</span>
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			<h4>Order Your Certificate</h4>		</div>
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							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
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				<h3>
	<span>Course Curriculum</span>
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					<td colspan="4">Module 01: Introduction to Customer Relationship Management (CRM)</td>
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					<td>Introduction to Customer Relationship Management (CRM)</td>
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					<td><span><i></i> 00:22:00</span></td>
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					<td colspan="4">Module 02: CRM Fundamentals</td>
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					<td>CRM Fundamentals</td>
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					<td><span><i></i> 00:24:00</span></td>
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					<td colspan="4">Module 03: CRM Strategies</td>
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					<td>CRM Strategies</td>
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					<td><span><i></i> 00:33:00</span></td>
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					<td colspan="4">Module 04: Data Analysis in CRM</td>
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					<td>Data Analysis in CRM</td>
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					<td><span><i></i> 00:28:00</span></td>
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					<td colspan="4">Module 05: CRM Databases</td>
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					<td>CRM Databases</td>
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					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 06: Deepening Customer Relationship</td>
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					<td>Deepening Customer Relationship</td>
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					<td><span><i></i> 00:23:00</span></td>
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					<td colspan="4">Module 07: Handling Customer Complaints</td>
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					<td><span><i></i> 00:22:00</span></td>
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					<td colspan="4">Module 08: Future of CRM</td>
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					<td><span><i></i> 00:25:00</span></td>
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					<td>Assignment - Diploma in Customer Relationship Management (CRM)</td>
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					<td colspan="4">Order Your Certificate</td>
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