Name: Teacher Training & Teaching Assistant Course
Price: 25 GBP
Availability: InStock

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			<p><span>In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company. </span></p>
<p><span>What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course.</span></p>
<h3><strong>What You'll Learn</strong></h3>
<ul>
<li><span>STOP Losing Money Due to Poor or Average Customer Service! $$$</span></li>
<li><span>Make MORE Money from Each Customer! $$$</span></li>
<li><span>SAVE a Fortune in Advertising Dollars! $$$</span></li>
<li><span>Get MORE Referrals! $$$</span></li>
<li><span>Solve Problems FAST!</span></li>
<li><span>Retain Existing Customers!</span></li>
<li><span>Learn How to Create an Outstanding Customer Service Experience</span></li>
<li><span>Learn the 5 Tenets of TQM</span></li>
<li><span>Avoid the 10 Deadly Sins of Customer Service!</span></li>
<li><span>How to Handle Difficult Customers like a PRO!</span></li>
<li><span>... and MUCH More!!!</span></li>
</ul>
<h3><strong>Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide'</strong></h3>
<ul>
<li><span>Access from all types of devices with internet access and optimum screen size</span></li>
<li><span>2.5 hours of video lessons</span></li>
<li><span>1 full-length</span></li>
<li><span>1 resource to download</span></li>
<li><span>A CPD-accredited certificate of completion</span></li>
<li><span>Opportunity to download PDF certification promptly after successful completion of the course.</span></li>
<li><span>Learning the ways of minimizing loss due to average or poor customer service</span></li>
<li><span>Understanding how to handle difficult customers</span></li>
<li><span>Learning to create an excellent customer service experience</span></li>
<li><span>Avoiding the mistakes and errors in customer service</span></li>
<li><span>Gaining knowledge of handling customers for retention</span></li>
</ul>
<h3><strong>Who Is This Course For?</strong></h3>
<p><span>The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course.</span></p>
<h3><strong>Requirements</strong></h3>
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<li>Basic / Simple Computer Skills</li>
<li>Basic English</li>
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<h3><strong>Career Path</strong></h3>
<p><span>With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company.</span></p><table>				<tbody><tr>
					<td colspan="4">Outstanding Customer Service - The Ultimate Guide!</td>
				</tr>
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					<td><i></i></td>
					<td>WHY Customer Service Is CRITICAL To Your Business!</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td><i></i></td>
					<td>Good Isn't Good Enough!</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:03:00</span></td>
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					<td><i></i></td>
					<td>We Are ALL in the 'Helping Field'</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
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					<td>Providing 'Concierge' Level Of Service</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
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					<td>The 5 Tenets Of TQM</td>
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					<td><span><i></i> 00:03:00</span></td>
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					<td>How To Boost Customer Satisfaction</td>
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					<td><span><i></i> 00:08:00</span></td>
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					<td>How To Avoid The 10 Deadly Sins Of Customer Service!</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td>More Money $$$ - Through Customer Retention</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td><i></i></td>
					<td>How Much Is A Customer Worth? $$$</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
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					<td>Do You Understand Your Customer?</td>
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					<td><span><i></i> 00:07:00</span></td>
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					<td>Dealing With Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td>'LEAP' Into Customer Service!</td>
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					<td><span><i></i> 00:18:00</span></td>
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					<td>Exceptional Phone Service</td>
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					<td><span><i></i> 00:17:00</span></td>
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					<td>WHY Customers Buy From YOU! $$$</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
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					<td><i></i></td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
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					<td><i></i></td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
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iStudy UK

Customer Experience

Customer Care

Online Course Marketing

Customer Service

Customer Success (CS)

Dealing With Difficult Customers

Outstanding Customer Service - The Ultimate Guide!

General Admission

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			<h2>Course Overview</h2>		</div>
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				<p>Admin Assistants, Secretaries and PAs play a key role in the smooth running of a business. They are the glue that holds the structure of each working day together. To excel in these roles, you must have a specific set of transferable skills that are crucial for supporting managers, clients and other members of staff. If you are interested in any of these professions and think admin support is the career path for you, then this course is just what you need to get started. </p><p>In this <b>Admin, Secretarial &amp; PA Course</b>, you will familiarise with key office procedures, with step-by-step training on how to put together an office procedure guide. It also explores codes of practice such as telephone and business writing etiquette, meeting management, and business communication techniques.</p><p>Furthermore, you will build your proficiency in Excel, Word and PowerPoint, learning how to manage data, create professional work presentations and structure your business reports/proposals. Throughout the course, you'll learn tips and techniques that can be applied to a wide range of professions, from organising your time and prioritising your workload, to building your professional image and dealing with difficult people. </p><p><b>Enrol in this comprehensive course today and add this recognised qualification to your resume!</b></p>					</div>
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			<h2>This Admin, Secretarial &amp; PA Course teaches fundamental office procedures, suitable for aspiring Secretaries, PAs, Receptionists, Office Managers and Administrative Assistants. It also provides training on key Microsoft Office programs, building your proficiency in Word, Excel and PowerPoint.
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										<span>An Overview of the Office Procedure Guide</span>
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										<span>Communication Skills &amp; Techniques</span>
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										<span>How to Organise Your Binder &amp; Workspace</span>
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										<span>Tips for Scheduling Your Time Efficiently</span>
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										<span>How to Work Effectively With Your Manager</span>
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										<span>The Fundamentals of Meeting Management</span>
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			<h2>Why You Should Choose This Course From iStudy</h2>		</div>
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			<h2>Study at your own pace</h2>		</div>
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			<h2>Full Tutor support on weekdays 
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			<h2>Fully compatible with any device</h2>		</div>
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			<h2>Free Printable PDF Certificate immediately 
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			<h2>No prior qualifications are needed to take 
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			<h2>No hidden fees or exam charges</h2>		</div>
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			<h2>CPD Qualification Standards and 
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			<h2>Efficient exam system, assessment, and 
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			<h2>Our customer support team is always ready 
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			<h2>Gain professional skills and better earning potential</h2>		</div>
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			<h2>Enrol today and learn something new with iStudy.</h2>		</div>
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			<h2>You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.</h2>		</div>
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Office Skills & Productivity

Secretarial & PA

Office Skills

Professional Skills Course (PSC)

Office Administration

Business Admin

Accredited Office Admin, Secretarial  and PA Training

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			<p>Do you want to be a leader? Are you facing difficulty in managing meeting? Then this course will help you get the proper knowledge about Meeting Management.</p>
<p>The meeting is part and parcel of the business world. If you want to be a leader, you must have appropriate meeting management skill. A proper meeting with client sometimes brings lots of opportunities. This course will help you how to prepare for a meeting, how to make meeting agenda, or how to present agendas (to do list) in a meeting. In the course, you will also learn the duties and responsibilities at the time of the meeting. Finally, the course helps you to conduct a meeting successfully. If you have a personality conflict, the course will guide you to manage the problem in the meeting.</p>
<h3><b>Course Highlights</b></h3>
<p><b>Admin Secretarial Course: Meeting Management</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed </span><b>Admin Secretarial Course: Meeting Management</b><span> into </span><b>13</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>10 hours, 40 minutes</b><span> hours and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Admin Secretarial Course: Meeting Management</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Admin Secretarial Course: Meeting Management </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Admin Secretarial Course: Meeting Management</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p><table>				<tbody><tr>
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								<tr>
					<td><i></i></td>
					<td>Module Four - Setting up the Meeting Space</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Electronic Options</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Meeting Roles and Responsibilities</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Chairing a Meeting (I)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Chairing a Meeting (II)</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Dealing with Disruptions</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Taking Minutes</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Making the Most of Your Meeting</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Activities</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Admin Secretarial Course: Meeting Management- Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam-  Admin Secretarial Course: Meeting Management</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam-  Admin Secretarial Course: Meeting Management</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table>

Office Management

Meetings

Admin Secretarial Course: Meeting Management

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<h4><b>Inspire your team and get extraordinary results</b></h4>
<p><span>Some people are born leaders, some become leaders, and others have leadership thrust upon them; whichever group you belong to, to be a truly great leader you need to know how to inspire others. Leadership Skills Training Course course can definitely help you in that aspect, as you will get to transform into a leader with qualities beyond measure.</span></p>
<p><span>This diploma level course will not only give help you in leadership techniques but will also help in the management aspect - primarily HR management. Initially you will be introduced to different leadership traits in order to understand what makes a great leader. Following that you will learn to manage your team through inspiration, incentivizing in the right manner, improving charisma and authority and so much more.</span></p>
<p><span>That's not all though, you will also learn to deal with crisis and dissidents, and debate over the idea of being feared vs. liked. Finally for the HR aspect of the course, you will learn to create and encourage teams, and identify different traits that are suitable for a specific job.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Leadership Skills Training Course</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Leadership Skills Training Course into </span><b>21</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>13 hours, 45 minutes</b><span> and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Leadership Skills Training Course</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Leadership Skills Training Course </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Leadership Skills Training Course</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p><table>				<tbody><tr>
					<td colspan="4">HR Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Leader and HR Management</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Commitment and HR Management</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Team Management</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Build A Mastermind Group</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>People Recognition in HR Management</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Performance, Goals and Management</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Think Outside The Box</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Be Passionate about Your Work</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Importance Of A Good Team Leader</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">HR &amp; Leadership Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>INTRODUCTION</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHAT MAKES A GREAT LEADER?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>HOW TO INSPIRE YOUR TEAM</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>HOW TO INCENTIVIZE THE RIGHT WAY</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>HOW TO INCREASE YOUR CHARISMA AND AUTHORITY</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>HOW TO DEAL WITH A CRISIS</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IS IT BETTER TO BE FEARED OR LIKED?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEALING WITH DISSIDENTS</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CREATING TEAMS AND	ENCOURAGING TEAMWORK</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>THE 10 MOST POWERFUL TIPS FOR LEADERS</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CONCLUSION</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
				</tbody></table>

Leadership Skills

Life Coach Training

Leadership Development

Trainers Course

Institute of Leadership & Management (ILM)

Leadership Skills Training Course

<div>
	<h3><strong>Description:</strong></h3>
<p><span>It is almost impossible to achieve anything in this world without proper training. You might be wondering of overnight success, but it does not work that way. With the help of this course, delve into the world of professional training and learn to understand the real value of training. </span></p>
<p><span>In this course, you get to identify the most effective methods of training evaluation. More importantly, you can examine the most capable techniques to report the training outcomes, concerning a return on your investment. We want massive gratifications that comes from working with others to help them reach their potential as human beings. With myriad training methods taught in this course, it will help you reach that goal. </span></p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li>Exhibit your realisation of learning process and how to exploit all four learning methods in the classroom</li>
<li>Exploit the major fundamentals of effective communication to launch a workshop.</li>
<li>Apply different training methods to provoke participation</li>
<li>Make a strategy and get ready for an productive training session</li>
<li>Clarify the different stages of assessment and when to apply them</li>
<li>Recognise upgraded improvement for tough circumstances</li>
<li>Execute your eligibility to apply for a team presentation</li>
<li>Relate the crucial contents for a training program</li>
<li>Execute various techniques so as to program your design</li>
<li>Examine competence for your preparation, research, as well as delivery of gorgeous contents</li>
<li>Decode an instructive model</li>
<li>Getting ready to launch a training program proposal</li>
<li>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
<li>Identify the most effective methods of training evaluation</li>
<li>Recognise the most proficient strategies for training evaluation</li>
<li>Relate the steps crucial for the necessary components of assessing the training results</li>
<li>Learn tying the training measurements back to the original training objectives</li>
<li>Examine the most proficient techniques so as to report the training results, involving a return on investment</li>
<li>Narrate the way storyboarding switches on to better training results</li>
<li>Execute storyboarding methods to generate a strong basis for training</li>
<li>Plan designs for training applying storytelling so that it becomes memorable, persuasive, as well as rightly applicable for the audience</li>
<li>Assess technology tools to help determine the steps that will produce the best learning experience required for ample training</li>
<li>How training can include the use of humor and games</li>
<li>Different types of games</li>
<li>Methods to elicit participant buy-in</li>
<li>How to apply humor principles in adult learning</li>
<li>How to troubleshoot when games go badly</li>
<li>How to develop their own games</li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Complete Trainer Training Course </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Complete Trainer Training Course</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Module - 1</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Defining a Successful Training Program</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What Makes a Successful Trainer?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>A Word About Adult Learning</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Learning Process</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Principles of Adult Learning</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What's Your Type? How About Mine?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Applying the Learning Cycle</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Extroverts and Introverts</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Training Process</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Planning Training</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing Training Methods</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Adding Games</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Presentation Skills</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing with Difficult Trainees</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>On-the-Job Training</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module - 2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Program Design</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying Needs</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Training Model</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Program's Basic Outline</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Evaluation Strategies</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Defining Your Approach</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Researching and Developing Content</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing Openings and Energizers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Creating Supporting Materials</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Testing the Program</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Creating Proposals</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building Rapport</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module - 3</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>A Closer Look at the Training Needs Analysis</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Collecting Data</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Diving Deeper Into the Data</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Creating the Report</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module - 4</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Five Strategies for Stickiness!</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Designing a Program That Will Stick</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Teaching Tips and Tricks</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What Method is the Stickiest?</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Following Up</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategies for Taking Training Further</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module - 5</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Setting the Framework</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Kirkpatrick's Evaluation Model</td>
					<td> </td>
					<td><span><i></i> 00:45:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Return on Investment</td>
					<td> </td>
					<td><span><i></i> 00:45:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Presenting Training Results</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module - 6</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Storytelling Can Boost Your Training Power</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Elements of a Powerful Story</td>
					<td> </td>
					<td><span><i></i> 00:45:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Storyboarding Techniques</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Bringing the Story to Life</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Tools and Technology</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module - 7</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Let's Have Some Fun!</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Getting Everyone on Board</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choosing the Right Game</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>When Games Go Badly</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Using Humor in Training</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Wavy Lines</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Quick and Easy Games</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Creating a Game</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Complete Trainer Training Course</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Complete Trainer Training Course</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificates and Transcripts</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Teacher Training

Microsoft Certified Trainer (MCT)

Train the Trainer (TTT)

Teaching & Training

Complete Trainer Training Course

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				<div>
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				</div>
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					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<p>Are you a teacher trainer? Do you want to improve your teacher training skill? This course will guide you to be one of the freshest, cutting edge and skilled teacher educators.</p>
<p>If you are an expert coach or if you have to give training to other teachers, this course will help you greatly. The course focuses the popular methods and techniques of teaching in straightforwardly. Teachers are not born, they are made. Teachers make them skillful with the help of knowledge, experience and most importantly with training. Anyone can obtain a good score, but anyone cannot be a good teacher. A good teaching requires appropriate training. Our teacher Training course will guide any trainer to become more skillful. The course will teach you many useful training tools so that you can convey real and engaging lectures to your students. Finally, you will be able to grab more students and will be robust enough to teach and motivate the teachers.</p>
<h3><b>Course Highlights</b></h3>
<p><b>Teacher Training Online Diploma</b> is an award winning and the best selling <b></b> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</p>
<p>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed <b>Teacher Training Online Diploma</b> into <b>34</b> modules for teaching you everything you need to become successful in this profession.</p>
<p>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just <b>1 day, 3 hours</b> hours and it is also possible to study at your own pace.</p>
<p>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</p>
<p>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</p>
<h3><b>Why You Should Choose</b><b> Teacher Training Online Diploma</b></h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Teacher Training Online Diploma </b>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Teacher Training Online Diploma</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.</p><table>				<tbody><tr>
					<td colspan="4">Fundamentals of Teaching</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding the Development of Children and Young Person</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication and Professional Relationships with Pupils and Family</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Safeguarding the Welfare of Children and Young Person</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Teaching in UK</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Teaching in the UK</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Teachers' Standards in UK</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Teachers Pay</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The English School System</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Evaluation of Schools and Teachers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>School Governance</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Inclusive Teaching</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Teacher Training</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Understanding Training and Facilitation</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Gathering Materials</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Creating a Lesson Plan</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Choosing Activities</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Preparing for the Workshop</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Getting Off on the Right Foot</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Delivery Tips and Tricks</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Keeping it Interactive</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Dealing With Difficult Participants</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Tackling Tough Topics</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">SEN Teaching</td>
				</tr>
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					<td><i></i></td>
					<td>Introduction to Special Educational Needs (SEN)</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understand Constructivism in the Classroom and know your role as a teacher</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>SEN Code of Practice</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Get an understanding on SENCO</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Classroom Management Strategies for Children with Special Needs</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Physical Difficulties, Sensory Difficulties, Cognitive Impairments of Pupils</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Pupils with Autism</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Learning Difficulties</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Anger Management Methods for Pupils With Special Needs</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Teaching Children with Down Syndrome</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conclusion SEN</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Activities</td>
				</tr>
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					<td><i></i></td>
					<td>Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Teacher Training Online Diploma</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Teacher Training Online Diploma</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table>

Diploma in Education & Training (DET)

Initial Teacher

Teaching Online

Teacher Training Online Diploma

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                <b>Quality Guarantee:</b>
                <p>Promising training excellence, satisfaction gurantee</p>
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                <p>Accredited by </p>
                <p>CPD UK &amp; Quality License Scheme</p>
            </div>
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                <b>Tutor Support:</b>
                <p>Unlimited support via email, till you complete the course</p>
            </div>
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                            <div>
                <b>Recognised Certification:</b>
                <p>Accepted by thousands of professional bodies</p>
            </div>
        </div>
        <div>                <div>
                    
                </div>
                            <div>
                <b>Start Anytime:</b>
                <p>With 1 year access to the course materials</p>
            </div>
        </div>
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                </div>
                            <div>
                <b>Online Learning:</b>
                <p>Learn from anywhere, whenever you want</p>
            </div>
        </div>
    </div>
    
<div>
<p>This course will teach you the art of delivering exceptional customer service that leaves a lasting impact on your customers. From effective communication to problem-solving and building customer loyalty, this course equips you with the skills needed to exceed customer expectations.</p>
<h2><strong>This course at a glance </strong></h2>
<ul>
<li>Accredited by CPD UK</li>
<li>Endorsed by Quality Licence Scheme</li>
<li>Understand what customer service is.</li>
<li>Understand the importance of customer service.</li>
<li>Discover the strategies required to serve your customers.</li>
<li>Develop customer service skills.</li>
<li>Learn to keep your customers satisfied with your service.</li>
<li>Know how to make more money through customer retention.</li>
<li>Learn to deal with difficult customers.</li>
<li>Learn to avoid unhealthy customer service practices.</li>
</ul>
</div>
<div>
<h2>Why Ultimate Customer Service Training Course right for you?</h2>
<p>This ultimate customer service training course online will help you gain a better understanding of what customer service is and how you can offer the best service to your customers. This comprehensive online course will also learn to enhance customer satisfaction and avoid unhealthy customer service practices.</p>
<p>This one is the most popular customer service courses online level as it will introduce you to various strategies and techniques to keep your customers happy and help you practice the same. You will also learn to deal with difficult customers by taking this extensive online course.</p>
<p>By the end of this course, you will understand what customer service is and its benefits for your customers. After taking this career advancement course, you will also be able to enhance your knowledge of customer service and take a step in the direction of becoming a confident customer service executive.</p>
<h2>Ultimate Customer Service Training Course Details</h2>
<p>    </p><div>
        <h3 id="small-panelsStayOpen-heading653baee817e0c">
            
            Accredited by             
        </h3>
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            <div>
                

CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.<p></p>
<p> </p>
<p>
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.
            </p></div>
        </div>
    </div>
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            Course Curriculum            
        </h3>
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            <div>
                <p></p>
<h4>Introduction</h4>
<ul>
<li>WHY Customer Service Is CRITICAL to Your Business</li>
<li>Good Isn't Good Enough</li>
<li>We Are ALL in the 'Helping Field'</li>
<li>Providing 'Concierge' Level of Service</li>
<li>The 5 Tenets of TQM</li>
<li>How to Boost Customer Satisfaction</li>
<li>How to Avoid The 10 Deadly Sins of Customer Service!</li>
<li>More Money $$$ - Through Customer Retention</li>
<li>How Much is a Customer Worth? $$$</li>
<li>Do You Understand Your Customer</li>
<li>Dealing With Difficult Customers</li>
<li>'LEAP' Into Customer Service</li>
<li>Exceptional Phone Service</li>
<li>WHY Customers Buy From YOU! $$$</li>
</ul>
<p>            </p></div>
        </div>
    </div>
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            Who should take this course?            
        </h3>
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                <p></p>
<p>This comprehensive ultimate customer service training course online is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service.</p>
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            Entry Requirements            
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                <p></p>
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<li>There are no academic entry requirements for this ultimate customer service training course online, and it is open to students of all academic backgrounds.</li>
<li>However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.</li>
</ul>
<p>            </p></div>
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            Assessment Method            
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                <p></p>
<p>This ultimate customer service training course online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%.</p>
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            Certification            
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                <p></p>
<h4>Endorsed Certificate from Quality Licence Scheme</h4>
<p>
After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is Â£65.</p>
<h4>Certificate of Achievement from Lead Academy</h4>
<p>
After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35.
            </p></div>
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	<p></p>
</div><h2><b>FAQs</b></h2>

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										Is CPD a recognised qualification in the UK?									
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										<p>CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. </p>
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										Are QLS courses recognised?									
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										<p>Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. </p>
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										When will I receive my certificate?									
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										<p>For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. </p>
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										Can I pay by invoice?									
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										<p>Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. </p>
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										Can I pay via instalment?									
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										<p>Yes, you can pay via instalments at checkout. </p>
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										How to take online classes from home?									
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										<p>Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. </p>
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										Does age matter in online learning?									
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										<p>No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. </p>
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										When I will get the login details for my course?									
								</h3>
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										<p>After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org </p>
									</div>
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Lead Academy

Ultimate Customer Service Training Course Online

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			<p><span>Do you want to know </span><span>how to be more confident, happier, productive and successful in life? Do you need to learn the techniques and procedures of Self Development? Then this course is for you.</span></p>
<p><b>Course Description:</b></p>
<p><span>The course will focus the fundamentals of Personal Development</span><i><span> </span></i><span>and will increase your career prospects. The course will help you to develop yourself by effective practices. The course will show you the perfect process of self-development through step by step pictures. With this details visualization, you will learn the procedures of developing the positive personality. By following the guidelines of the course, you can proceed toward a positive future while making up your internal identity. Self-advancement begins in the womb and bloom in the span of one's life. Throughout the human life, people learn by gathering the information from encounters and occasions seen by their eyes.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Self Development: Affirmation and Visulization</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Self Development: Affirmation and Visulization into </span><b>44</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>1 day, 17 hours</b><span> and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Self Development: Affirmation and Visulization</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<ul>
<li><span>Professionals, Trainers, Individuals or anyone who want to be expert in positive self-development.</span></li>
</ul>
<p><b>Self Development: Affirmation and Visulization </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Self Development: Affirmation and Visulization</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p><table>				<tbody><tr>
					<td colspan="4">Development of the Self</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Self Development through Visualization and Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Hints in Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Development for Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Build Critical Thinking Skills</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Visualizing Problems with Affirmations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Development Evaluation in Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Practice Development through Visualization and Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Self-Development Procedures through Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Development thru Visualization of Problems in Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Process of Affirmation through Development Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Sense of Development thru Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Natural Development thru Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Visualization through Development Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Choices in Development thru Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Development thru Argument Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Visualization in Development of Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Revolutionary Development thru Visualization and Affirmation</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td>Focus for Development thru Visualization and Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Visualization Music thru Affirmation Development</td>
					<td> </td>
					<td><span><i></i> 01:30:00</span></td>
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					<td><i></i></td>
					<td>Energy Development thru Visualization and Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Relax with Development thru Affirmative Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>New Age Development in Affirmative Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td colspan="4">Development of Self Esteem</td>
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					<td><i></i></td>
					<td>INTRODUCTION</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>LOW SELF-ESTEEM? Why It Occurs?</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>YOUR LACK OF SELF-ESTEEM</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>SELF ESTEEM - GETTING TO THE Root OF THE ISSUE</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>SELF-ESTEEM AND THE INNER VOICE</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>YOU GET WHAT YOU PROJECT</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>SELF-ESTEEM BUILDING EXERCISES</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>WHERE, WHEN AND HOW TO BUILD SELF-ESTEEM</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>CONCLUSION</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Being Assertive</td>
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					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Two - What Does Self-Confidence Mean To You</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td>Module Three - Obstacles to Our Goals</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Module Four - Communication Skills</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Module Five - The Importance of Goal Setting</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Feeling the Part</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Seven - Looking the Part</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Eight - Sounding the Part</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Powerful Presentations</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Coping Techniques</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Dealing with Difficult Behavior</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Self Development: Affirmation and Visulization</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Self Development: Affirmation and Visulization</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table>

Learning & Development

Online Course Creation

Personal Development

Professional Development

Continuous Professional Development (CPD)

Self Development: Affirmation and Visulization

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			<h4><b>Improve your Self Esteem and Development and feel the change in you</b></h4>
<p>You may think of it as your inner voice - the voice that tells you whether you are good enough to do or achieve something. If that is the case then you are suffering from lack of self esteem and self development.</p>
<p>Self-esteem is about how we value ourselves, our perceptions and beliefs in who we are and what we are capable of. Our self-esteem can be misaligned with other people's perception of who we are. Self development is a lifelong process. It is a way for people to assess their skills and qualities, consider their aims in life and set goals in order to realise and maximise their potential. Although early life development and early formative experiences within the family, at school, etc. can help to shape us as adults, personal development should not stop later in life.</p>
<p>With this course you can learn how to improve on your self esteem and development so that you can tackle day to day situations with more confidence.</p>
<h3><b>Course Highlights</b></h3>
<p><b>Self Esteem &amp; Self Development Course</b> is an award winning and the best selling <b></b> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</p>
<p>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Self Esteem &amp; Self Development Course into <b>45</b> modules for teaching you everything you need to become successful in this profession.</p>
<p>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just <b>1 day, 16 hours </b> and it is also possible to study at your own pace.</p>
<p>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</p>
<p>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</p>
<h3><b>Why You Should Choose</b><b> Self Esteem &amp; Self Development Course</b></h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Self Esteem &amp; Self Development Course </b>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Self Esteem &amp; Self Development Course</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.</p><table>				<tbody><tr>
					<td colspan="4"> Development of Self Esteem</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>INTRODUCTION</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>LOW SELF-ESTEEM? Why It Occurs?</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>YOUR LACK OF SELF-ESTEEM</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>SELF ESTEEM - GETTING TO THE Root OF THE ISSUE</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>SELF-ESTEEM AND THE INNER VOICE</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>YOU GET WHAT YOU PROJECT</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>SELF-ESTEEM BUILDING EXERCISES</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHERE, WHEN AND HOW TO BUILD SELF-ESTEEM</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>CONCLUSION</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Being Assertive</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - What Does Self-Confidence Mean To You</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Obstacles to Our Goals</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Communication Skills</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - The Importance of Goal Setting</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Feeling the Part</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Looking the Part</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Sounding the Part</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Powerful Presentations</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Coping Techniques</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Dealing with Difficult Behavior</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assertiveness Skills Training Diploma- Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Development of the Self</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Self Development through Visualization and Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Hints in Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Development for Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Build Critical Thinking Skills</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Visualizing Problems with Affirmations</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Development Evaluation in Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Practice Development through Visualization and Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Self-Development Procedures through Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Development thru Visualization of Problems in Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Process of Affirmation through Development Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sense of Development thru Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Natural Development thru Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Visualization through Development Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Choices in Development thru Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Development thru Argument Affirmation and Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Visualization in Development of Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Revolutionary Development thru Visualization and Affirmation</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Focus for Development thru Visualization and Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Visualization Music thru Affirmation Development</td>
					<td> </td>
					<td><span><i></i> 01:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Energy Development thru Visualization and Affirmation</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Relax with Development thru Affirmative Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>New Age Development in Affirmative Visualization</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Self Esteem &amp; Self Development Course</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Self Esteem &amp; Self Development Course</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
				</tbody></table>

Self-Esteem

Self Help

Counselling Skills

Self Esteem & Confidence

Self Esteem & Self Development Course

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<p><span>A teaching assistant is someone who assists a teacher in his/her teaching responsibilities. Technically, you are someone who provides support in teaching.  To become one, you need to learn how to train, facilitate, and present in class. You need to have the patience and passion for successfully becoming one. If you are currently a teaching assistant or aspiring to be one, then this course will help you train to become the best teaching assistant.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Teacher Training &amp; Teaching Assistant Course</b><span> is an award-winning and the best selling </span><b></b><span> course that has been given the </span><span>CPD Qualification Standards</span><span> &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed </span><b>Teacher Training &amp; Teaching Assistant Course</b><span> into </span><b>49</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>1 day, 17 hours</b><span> hours and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Teacher Training &amp; Teaching Assistant Course</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Qualification Standards</span><span> certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Teacher Training &amp; Teaching Assistant Course </b><span>is </span><span>CPD Qualification Standards</span><span> and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Teacher Training &amp; Teaching Assistant Course</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are </span><span>CPD Qualification Standards</span><span> and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p><table>				<tbody><tr>
					<td colspan="4">Fundamentals of Teaching</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding the Development of Children and Young Person</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication and Professional Relationships with Pupils and Family</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Safeguarding the Welfare of Children and Young Person</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Teaching in UK</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Teaching in the UK</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Teachers' Standards in UK</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Teachers Pay</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The English School System</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Evaluation of Schools and Teachers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>School Governance</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Inclusive Teaching</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Teacher Training Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Understanding Training and Facilitation</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Gathering Materials</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Creating a Lesson Plan</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Choosing Activities</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Preparing for the Workshop</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Getting Off on the Right Foot</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Delivery Tips and Tricks</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Keeping it Interactive</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Dealing With Difficult Participants</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Tackling Tough Topics</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Teaching Methodologies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (i)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (ii)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (iii)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (iv)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (v)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (vi)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (vii)</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (viii)</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (ix)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (x)</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (xi)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (xii)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (xiii)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (xiv)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chapter (xv)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">SEN Teaching</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Special Educational Needs (SEN)</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understand Constructivism in the Classroom and know your role as a teacher</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>SEN Code of Practice</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Get an understanding on SENCO</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Classroom Management Strategies for Children with Special Needs</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Physical Difficulties, Sensory Difficulties, Cognitive Impairments of Pupils</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Pupils with Autism</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Learning Difficulties</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Anger Management Methods for Pupils With Special Needs</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Teaching Children with Down Syndrome</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conclusion SEN</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Teacher Training &amp; Teaching Assistant Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Teacher Training &amp; Teaching Assistant Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table>

Certificate in Teaching Program (CTP)

Teaching Assistant

Teacher Training & Teaching Assistant Course

<blockquote><p><strong>If you're unsure of how to best approach a tough conversation, then this course is perfect for you.</strong></p></blockquote>
<p><span>Having difficult conversations or handling challenging people may never be easy, but there are a few techniques that you can comfortably adapt to make those conversations both productive and as trouble-free as possible.  </span></p>
<p><b>Janets </b><span>is offering this course for learners who want to master the skills to assertively handle any nature of challenging discussions and know the appropriate words to state at those points.</span></p>
<p><span>Throughout the course, you will know how to start a conversation, and how the conversation can adjust the complicated situation, without forming an irreparable barrier between you and the person/persons. Besides, you will learn to manage the emotions in the discussion and ensure your tone of voice signals discussion and not an inquisition.</span></p>
<h3><b>In just 24 minutes, you will:</b></h3>
<ul>
<li><span>Understand the situation and develop your conversational skill to resolve the difficulties effortlessly</span></li>
<li><span>Utter the suitable words so that the conversation goes as smoothly as possible</span></li>
<li><span>Know the appropriate actions to shape opinions and control behaviour</span></li>
<li><span>Develop active listening skills and respond appropriately</span></li>
<li><span>Be able to ask open and supportive questions and close a difficult conversation with a positive mindset</span></li>
</ul>
<h3><b>Why choose this course</b></h3>
<ul>
<li><span>Earn an</span><span> e-certificate upon successful completion.</span></li>
<li><span>Accessible, informative modules taught by expert instructors</span></li>
<li><span>Study in your own time, at your own pace, through your computer tablet or mobile device</span></li>
<li><span>Benefit from instant feedback through mock exams and multiple-choice assessments</span></li>
<li><span>Get 24/7 help or advice from our email and live chat teams</span></li>
<li><span>Full Tutor Support on Weekdays</span></li>
</ul>
<h3><b>Course Design</b></h3>
<p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p>
<p><span>You are taught through a combination of</span></p>
<ul>
<li><span>Video lessons</span></li>
<li><span>Online study materials</span></li>
<li><span>Mock exams</span></li>
<li><span>Multiple-choice assessment</span></li>
</ul>
<h3><b>Certification</b></h3>
<p><span>After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.</span></p>
<div>
<h3><strong>Who is this course for?</strong></h3>
</div>
<div>
Dealing with Difficult Conversations is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality.<p></p>
<p>Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.</p>
<h3><b>This qualification is ideal for:</b></h3>
<ul>
<li><span>Managers</span></li>
<li><span>Team Leaders</span></li>
<li><span>Office Executives</span></li>
<li><span>Office Administrators</span></li>
<li><span>Employees</span></li>
<li><span>Businesspeople</span></li>
<li><span>Secretaries</span></li>
<li><span>Receptionists</span></li>
</ul>
</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Introduction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Difficult Conversations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why Are Some Conversations Difficult?</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Preparation</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Set-Up and Room Layout</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Start the Conversation</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Active Listening and Responding</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ask Open and Supportive Questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Focus on Facts, Not Personalities</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Use of Tone and Body Language</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Exploring Alternative Solutions</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Challenge</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Conclusions</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Summary - What We've Covered</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Thank You and Next Steps</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order your Certificates &amp; Transcripts	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order your Certificates &amp; Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

Business Communication Skills

Dealing with Difficult Conversations

<p fr-original-style="" id="isPasted" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To drive actions and get decisions made, you need to be able to present effectively to customers, clients, senior managers or colleagues. The perfect presentation is a potent combination of content, design and delivery&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You need to distill down complex concepts, large data sets, intricate processes and innovative ideas. You need to make the right design choices to ensure your slide decks communicate quickly (as well as looking great). And you need the confidence and storytelling techniques to lead your audience through the content.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is for anyone who regularly needs to create and deliver presentations for different stakeholders. It will cover how to plan, design and deliver brilliant presentations.&nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Sample learning content&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session 1: Planning a presentation&nbsp;</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Assessing the needs and level of understanding of your audience.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Frameworks for building a logical and compelling narrative.</li><li fr-original-style="" style="box-sizing: border-box;">Emphasising key messages, while allowing for deep dives and questions.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session 2: Presenting data and processes</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand graphical perception and how people absorb visual information.</li><li fr-original-style="" style="box-sizing: border-box;">Effective charts for different types of data stories.</li><li fr-original-style="" style="box-sizing: border-box;">How to display processes, timelines and organisational structures.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session 3: Design tricks</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Using colours to add emphasis and meaning.</li><li fr-original-style="" style="box-sizing: border-box;">Creating hierarchies of information to help your audience.</li><li fr-original-style="" style="box-sizing: border-box;">Building templates and style guides.&nbsp;</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session 4: Delivery techniques</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Perfecting your performance in-person or online.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with difficult questions and hostile audiences.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Refining the beginning, middle and end of your narrative.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We deliver our courses over Zoom, to maximise flexibility. The training can be delivered in a single day, or across multiple sessions. All of our courses are live and interactive &ndash; every session includes a mix of formal tuition and hands-on exercises.&nbsp;<span fr-original-style="color: rgb(0, 0, 0);" id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;">To ensure this is possible, the number of attendees is capped at 16 people.&nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Tutor</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Alan Rutter is the founder of Fire Plus Algebra. He is a specialist in communicating complex subjects through data visualisation, writing and design. He teaches for General Assembly and runs in-house training for public sector clients including the Home Office, the Department of Transport, the Biotechnology and Biological Sciences Research Council, the Health Foundation, and numerous local government and emergency services teams. He previously worked with Guardian Masterclasses on curating and delivering new course strands, including developing and teaching their B2B data visualisation courses. He oversaw the iPad edition launches of Wired, GQ, Vanity Fair and Vogue in the UK, and has worked with Cond&eacute; Nast International as product owner on a bespoke digital asset management system for their 11 global markets.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Testimonial</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">"We&rsquo;ve now worked with Alan for almost 3 years, and during that time he has continued to deliver the highest quality training for our clients and delegates. Alan&rsquo;s passionate delivery style has continued to deliver innovative training solutions to over 1500 delegates across the public, private and voluntary sector. Each of our courses with him has always delivered exceptional feedback and satisfaction levels."<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Joe Barlow | Head of Programme, Understanding ModernGov</em></strong></p>

Fire Plus Algebra

Design Skills

Presentation Skills

Presenting with Impact

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.</p>Overview<p>Develop the necessary skills to communicate with confidence Apply communication styles that maximize benefits Augment your listening and hearing skills to increase engagement Utilize that art of asking questions to elicit more from others Leverage your body language for full communication Make the best first impressions by looking, sounding and being confident</p><p></p><p>In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. What is Assertiveness?</h3> <ul> <li>Differentiating Self-confidence from Assertiveness</li> <li>Understanding the Four Styles of Communication</li> <li>What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness</li> </ul> <h3>2. Dimensions of Communication</h3> <ul> <li>Differentiating Listening from Hearing</li> <li>Developing Emphatic Listening Skills</li> <li>Utilizing Question Types - Open, Clarifying, and Closed</li> <li>Converting Negative Thinking into Positive Thinking</li> </ul> <h3>3. Body Language Says It All</h3> <ul> <li>Managing Your Appearance</li> <li>Understanding Non-verbal Communication</li> <li>Making the Right First Impression</li> <li>Speaking with Confidence</li> <li>Relaxing and Reducing Anxiety</li> </ul> <h3>4. Dealing with Difficult Situations</h3> <ul> <li>Dealing with Difficult People</li> <li>Building Rapport and Trust</li> <li>Appreciating the Different Ways that People Send and Receive Information</li> <li>Breaking Down Barriers and Building Consensus</li> <li>Applying PEGASUS</li> <li>Utilizing a Tactical Approach</li> <li>Choosing the Proper Form of Communication</li> </ul></div>

Nexus Human

Meeting Skills

Assertiveness

Mastering Positive Assertiveness

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Service Design Courses (SDC)

Providing Outstanding Customer Service

London

<ul style="color: rgb(230, 230, 230); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(230, 230, 230);"><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Address negative behavioural patterns</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Treat anxiety and depression symptoms</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Resolve bad temper and aggression issues</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Teaching coping skills for dealing with different problems</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Stop negative cycles</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Manage anxiety better</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Help mental health and physical health problems</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Management of thoughts, emotions, actions</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Help with insomnia</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Address problematic thought patterns</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This package is for people with bad behaviour</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PTSD</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Alcohol misuse</strong></li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">6 sessions</strong></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><a href="https://relationshipsmdd.com/product/cognitive-behavioural-therapy-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/cognitive-behavioural-therapy-package/</a><br fr-original-style="" style="box-sizing: border-box;"></strong></p>

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D COGNITIVE BEHAVIOURAL THERAPY PACKAGE (SELF IMPROVEMENT)

General admission

Loughborough

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			<p>This highly practical workshop will help you become a more effective negotiator and learn the skills that master negotiators use.</p>
			<div><i></i> 2 x 4 Hour Sessions</div>
			<div><i></i>  £534.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		<p></p><p>The program covers the key skills for effective negotiation:</p>
<ul>
<li>Thorough preparation</li>
<li>Setting limits and goals</li>
<li>Identifying your unique negotiation proposition</li>
<li>Negotiating strategy and tactics</li>
<li>Keeping emotional distance</li>
<li>Dealing with deadlocks</li>
<li>Good listening skills</li>
<li>Clarity of communication</li>
<li>Understanding and dealing with different personality and negotiating styles</li>
<li>Men and women in negotiation</li>
<li>Knowing how to close a contract or agreement</li>
<li>Negotiating in teams</li>
<li>Achieving win-win outcomes</li>
</ul>
<p>The workshop is interactive and interspersed with practical exercises and role-play scenarios.  There is a particularly useful team negotiating exercise which is both fun and challenging.  At the end of the course you should be fully prepared to tackle your next negotiation!</p>
<p>Participants should come to the workshop prepared to discuss past or forthcoming negotiations and these may be used in class exercises.  Confidentiality will be honoured in all cases.</p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745  Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>Session 1</h3>
<ul>
<li>The ten best personality traits for effective negotiation and the ten most common negotiating errors</li>
<li><span>Negotiating Styles - What sort of negotiator are you?</span></li>
<li><span>How to become a master negotiator:  The key stages of negotiation from </span>preparation to close</li>
<li><span>The key stages/cont.</span></li>
<li>Negotiating by phone and email</li>
<li>Negotiating in teams</li>
</ul>
<h3>Session 2</h3>
<ul>
<li>Your unique negotiating proposition</li>
<li>Different communication and behavior styles and how to influence them</li>
<li><span>Negotiation and Emotional Intelligence</span></li>
<li><span>Negotiating role play scenarios</span></li>
<li><span>Feedback and course review</span></li>
<li><span>Action Planning</span></li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

This highly practical workshop will help you become a more effective negotiator and learn the skills that master negotiators use.

Negotiation Skills

<p><strong>Exclusive Deal - Get QLS Endorsed Certificate Worth £100 absolutely Free with </strong><strong>11 </strong><strong>(PDF + Hard Copy) Certificate (CPD) for each course. Hurry Up, Offer Ends Soon!</strong></p> <p>Launch the dynamic career you've always wanted! Take this high-quality <strong> Dealing With Difficult People Training Course </strong>Bundle training worth to articulate your innovative goals and develop a simple approach for attaining them.</p> <p><strong>11 </strong><strong>in 1 Exclusive Bundle</strong></p> <ul> <li><strong>Course 01: </strong>Dealing With Difficult People Training Course at QLS Level 2</li><li><strong>Course 02: </strong>Dealing with Conflict at Work</li><li><strong>Course 03: </strong>Anger Management</li><li><strong>Course 04: </strong>Workplace Harassment</li><li><strong>Course 05: </strong>Equality, Diversity and Discrimination</li><li><strong>Course 06:</strong> People Management Diploma</li><li><strong>Course 07:</strong> Performance Management</li><li><strong>Course 08:</strong> Influencing and Negotiating</li><li><strong>Course 09:</strong> Public Speaking and Presentation Skill Course</li><li><strong>Course 10:</strong> Emotional Intelligence and Human Behaviour</li><li><strong>Course 11: </strong>Communication Skills</li></ul> <p>Whether you're an aspirant looking to start your dream career, a professional looking to branch out, or somebody in between   this <strong>Dealing With Difficult People Training Course</strong>, QLS Endorsed Course will get you sorted. The rudimentary knowledge in this course will add tremendous value and enable you to establish the meaningful career you've always craved.</p> <p><strong>Why Choose Imperial Academy?</strong></p> <ul> <li>Fully online Training.</li><li>QLS Endorsed &amp; CPD Accredited Training.</li><li>No time limits. Study at your own pace.</li><li>Expert Instructors.</li><li>Audio Visual Training.</li><li>Further reading where necessary.</li><li>Up-to-date curriculum and effective guidelines.</li></ul> <p> Enrol in our '<strong>Dealing With Difficult People Training Course</strong>' today and Start Learning </p><p>This <strong>Dealing With Difficult People Training Course </strong>bundle training will help you become an expert in a relevant sector. Our world-class tutors will help you with every query throughout your learning journey and assist you in mastering <strong>Dealing With Difficult People Training Course</strong>. So, add this course to your basket   harness the coveted skills and open the door to your next breakthrough!</p> <p><strong>*** Specialised Assessment ***</strong></p> <p>To make the process of assessing and certifying learners easier in this bundle, we provide an automated evaluation system.</p> <ul> <li>For each online module, you will take a tailored multiple-choice exam.</li><li>After completing the assessment, your performance will be measured instantly, and a score will be shown for your review.</li><li>The pass mark for each assessment is 60%.</li><li>Once all assessments have been passed successfully, you will be able to collect your Quality Licence Scheme endorsed certificate.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
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                                    <div>
                                        140 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This <strong>Dealing With Difficult People Training Course </strong>course will be a great source of knowledge for you to improve your existing skills and take them to the next level.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this <strong>Dealing With Difficult People Training</strong> Course course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this <strong>Dealing With Difficult People Training Course </strong> Course, you are to start your career or begin the next phase of your career in this field</p> 
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        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get an endorsed certificate of achievement (included with the course) directly at their doorstep after successfully completing the package! It should be noted that <strong>international students must pay a £10 shipping cost.</strong></p> <p>For ordering additional QLS Certificates, <strong>other than Dealing With Difficult People Training Course </strong>, the fees will be following with £10 for international shipping only</p> <ul> <li>Level 1 - £109</li><li>Level 2 - £115</li><li>Level 3 - £119</li><li>Level 4 - £125</li><li>Level 5 - £129</li><li>Level 6 - £135</li><li>Level 7 - £139</li></ul> <p><strong>CPD Accredited Certification</strong></p> <p>Upon successfully completing each of the courses in this package, you will be qualified for CPD Accredited Certificates. Certification is available -</p> <ul> <li>PDF completely free of charge</li><li>Hard copy for £3.99 each</li></ul> <p>It should also be noted that <strong>international students must pay a £10 shipping cost.</strong></p> </div>

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Imperial Academy

Certificate in Further Education & Training (Cert Ed)

Legal Practice Course (LPC)

Level 2 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Dealing With Difficult People Training Course

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			<p>The ability to effectively manage conflict is a core competency in the 21st-century workplace.</p>
			<div><i></i> 2 Hours</div>
			<div><i></i>  £378.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		<p></p><p>When working with people, it is common that personality and attitude clashes might arise. Managing these conflicts while aiming to achieve personal and work objectives is incredibly challenging and when not managed properly, can threaten to create major disruption within the team or with clients. The ability to effectively manage conflict is a core competency in the 21st-century workplace.</p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,305 Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><p><strong>Outcomes: </strong></p>
<ul>
<li>List the possible causes of conflict in the workplace</li>
<li>State the five potential approaches to resolving conflict, and identify the optimum option</li>
<li>Outline how to avoid the 'ostrich position'</li>
<li>Describe the role that Emotional Intelligence plays in ensuring a positive outcome</li>
</ul>
<p><strong>Content:</strong></p>
<ul>
<li>The Causes of Conflict</li>
<li>The Conflict Thermometer</li>
<li>Transactional Analysis - Behaviour breeds Behaviour</li>
<li>Assuming the Ostrich Position</li>
<li>Seven steps to conflict conversations</li>
<li>The Thomas Kilman Model</li>
<li>Emotional Intelligence</li>
</ul>
<p><strong>Modules:</strong></p>
<p><strong>The causes of conflict</strong></p>
<ul>
<li>Defining 'conflict' - is it always bad?</li>
<li>What causes conflict in the workplace</li>
<li>The conflict thermometer - addressing issues before over-reaction!</li>
</ul>
<p><strong>Transactional Analysis</strong></p>
<ul>
<li>Eric Byrne's model - the 3 main and 4 sub elements</li>
<li>The Betaris Box - behaviour breeds behaviour and understanding out role</li>
</ul>
<p><strong>Assuming the ostrich position</strong></p>
<ul>
<li>Why do we put it off</li>
<li>Planning the conversation</li>
<li>Dealing with difficulty</li>
</ul>
<p><strong>Our own approach to managing conflict</strong></p>
<ul>
<li>The seven steps to conflict conversations (based on Stephen Covey's '7 habits')</li>
<li>The Thomas Kilman conflict model - how you behave in conflict situations</li>
</ul>
<p><strong>Emotional Intelligence</strong></p>
<ul>
<li>The five competencies</li>
<li>Emotional Hijack</li>
<li>Managing personal stressors</li>
</ul>
<p></p>

The ability to effectively manage conflict is a core competency in the 21st-century workplace.

Managing Conflict

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">UK Standard Domestic Plumbing and Heating Installer Training | Pipe Fitting Course | Understand Piping &amp; Instrumentation Diagrams P&amp;IDs | HVAC Technician | Handyperson | Working at Height Awareness Diploma | First Aid at Work and Much More!</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Develop a thorough understanding of the skills required to succeed in the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">plumbing industry</strong>. As more and more people become <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">homeowners</strong>, the <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">demand</strong> for skilled workers with <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">plumbing knowledge</strong> is getting bigger and bigger every year. These courses will walk you through the fundamentals of plumbing pipes and fixtures, plumbing tools and drawings, drainage, and water distribution systems. Start exploring these courses and develop your pipeline to success today with Apex Learning.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers bundle consists of the following premium courses:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Course 01: Professional Plumber Complete Bundle</li><li fr-original-style="" style="box-sizing: border-box;">Course 02: UK Standard Domestic Plumbing and Heating Installer Training</li><li fr-original-style="" style="box-sizing: border-box;">Course 03: Understand Piping &amp; Instrumentation Diagrams P&amp;IDs</li><li fr-original-style="" style="box-sizing: border-box;">Course 04: Level 3 Heating, Ventilation &amp; Air Conditioning (HVAC) Technician</li><li fr-original-style="" style="box-sizing: border-box;">Course 05: Pipe Fitting Course</li><li fr-original-style="" style="box-sizing: border-box;">Course 06: COSHH Awareness Level 3</li><li fr-original-style="" style="box-sizing: border-box;">Course 07: DIY Home Improvement</li><li fr-original-style="" style="box-sizing: border-box;">Course 08: Manual Handling Level 2</li><li fr-original-style="" style="box-sizing: border-box;">Course 09: Handyperson</li><li fr-original-style="" style="box-sizing: border-box;">Course 10: Working at Height Awareness Diploma</li><li fr-original-style="" style="box-sizing: border-box;">Course 11: Working in Confined Spaces</li><li fr-original-style="" style="box-sizing: border-box;">Course 12: RIDDOR Training</li><li fr-original-style="" style="box-sizing: border-box;">Course 13: LOLER Training</li><li fr-original-style="" style="box-sizing: border-box;">Course 14: Lone Worker Safety Course</li><li fr-original-style="" style="box-sizing: border-box;">Course 15: PUWER</li><li fr-original-style="" style="box-sizing: border-box;">Course 16: Ladder Safety</li><li fr-original-style="" style="box-sizing: border-box;">Course 17: Dealing With Difficult People Training Course</li><li fr-original-style="" style="box-sizing: border-box;">Course 18: Noise and Hearing Protection Training</li><li fr-original-style="" style="box-sizing: border-box;">Course 19: Workplace Safety Course</li><li fr-original-style="" style="box-sizing: border-box;">Course 20: First Aid at Work</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the basic components of plumbing, including pipes, valves, and fixtures.</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the principles of effective plumbing systems.</li><li fr-original-style="" style="box-sizing: border-box;">Familiarize yourself with the various plumbing tools and their uses.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the plumbing process, including installation, maintenance, and repairs.</li><li fr-original-style="" style="box-sizing: border-box;">Learn about central heating systems, domestic cold water systems, domestic hot water systems, sanitation systems and repairs, and domestic rainwater system installation.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the different types of plumbing materials and their properties, such as copper, PVC, and PEX.</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the regulations and safety standards that apply to plumbing work, including health and safety, building codes, and environmental laws.</li><li fr-original-style="" style="box-sizing: border-box;">Develop problem-solving skills to diagnose and troubleshoot common plumbing issues and much more...</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">So, enrol now in this <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers</strong> to advance your career!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Curriculum:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: Professional Plumber Complete Bundle</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Basic Components of Plumbing</li><li fr-original-style="" style="box-sizing: border-box;">Principles of Effective Plumbing Systems</li><li fr-original-style="" style="box-sizing: border-box;">The Plumbing Tools</li><li fr-original-style="" style="box-sizing: border-box;">The Plumbing Process</li><li fr-original-style="" style="box-sizing: border-box;">Central Heating Systems</li><li fr-original-style="" style="box-sizing: border-box;">Domestic Cold Water System</li><li fr-original-style="" style="box-sizing: border-box;">Domestic Hot Water System</li><li fr-original-style="" style="box-sizing: border-box;">The Sanitation System and Repairs</li><li fr-original-style="" style="box-sizing: border-box;">Domestic Rainwater System Installation</li><li fr-original-style="" style="box-sizing: border-box;">Plumbing Projects: Case Study</li><li fr-original-style="" style="box-sizing: border-box;">UK Standards for Plumbing</li></ul><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">&gt;&gt;&gt;&gt;&gt;19 more related courses&lt;&lt;&lt;&lt;&lt;</span></strong></div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2><div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        200 CPD hours/points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2><div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Domestic Plumbing, Installations and Repair Diploma is basically for self-motivated learners who want to acquire a crucial skill for the safety of everyone around them and to add a new skill to their CV to gain a competitive advantage in the job market. So this course is perfect for the following:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Students</li><li fr-original-style="" style="box-sizing: border-box;">Graduates</li><li fr-original-style="" style="box-sizing: border-box;">Job Seekers</li><li fr-original-style="" style="box-sizing: border-box;">Entrepreneurs</li><li fr-original-style="" style="box-sizing: border-box;">Anyone willing to adopt a survival skill</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2><div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone can enrol in this Plumber (Plumbing Training) course.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2><div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Plumbing Engineer - &pound;30,000 to &pound;50,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Plumbing Technician - &pound;20,000 to &pound;30,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Self-Employed Plumber - &pound;25 to &pound;40 per hour</li><li fr-original-style="" style="box-sizing: border-box;">Plumbing Contractor - &pound;40,000 to &pound;60,000 per year</li><li fr-original-style="" style="box-sizing: border-box;">Plumbing Instructor - &pound;25,000 to &pound;40,000 per year</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
    </h2><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
                                    <h4 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate of completion</strong></h4>
        <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">
            Digital certificate -
            Included
        </li><li fr-original-style="" style="box-sizing: border-box;">PDF certificate - Free (For The Title Course)</li></ul>
        <h4 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certificate of completion</strong></h4>
       <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Hard copy certificate -
Included</li><li fr-original-style="" style="box-sizing: border-box;">Hard Copy certificate - Free (For The Title Course)</li><li fr-original-style="" style="box-sizing: border-box;">Other Hard Copy certificates are available for &pound;10 each</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Please Note: </strong>The delivery charge inside the UK is &pound;3.99, and the international students must pay a &pound;9.99 shipping cost.</p> 

                        </div>

UK Standard Domestic Plumbing and Heating Installer Training | Pipe Fitting Course | Understand Piping & Instrumentation Diagrams P&IDs | HVAC Technician | Handyperson | Working at Height Awareness Diploma | First Aid at Work and Much More!
Develop a thorough understanding of the essential skills required to thrive in the plumbing industry with our comprehensive training program. As homeownership continues to rise, the demand for skilled professionals with advanced plumbing knowledge is increasing significantly each year. This growing need for expert plumbers presents a valuable opportunity for those looking to enter a rewarding and stable career.
Our courses provide in-depth instruction on the fundamentals of plumbing pipes and fixtures, equipping you with the expertise needed to tackle various installations and repairs. You will learn to use plumbing tools effectively and understand plumbing drawings to execute projects with precision. Additionally, you'll gain valuable insights into drainage systems and water distribution systems, ensuring you can manage and maintain these critical components efficiently.
Start exploring these courses today with Apex Learning and build your pathway to success in the plumbing field. By mastering key concepts and practical skills, you'll be well-prepared to meet the growing demand for qualified plumbers and secure a prosperous career in this essential trade.
This Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers bundle consists of the following premium courses:
Course 01: Professional Plumber Complete Bundle
Course 02: UK Standard Domestic Plumbing and Heating Installer Training
Course 03: Understand Piping & Instrumentation Diagrams P&IDs
Course 04: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician
Course 05: Pipe Fitting Course
Course 06: COSHH Awareness Level 3
Course 07: DIY Home Improvement
Course 08: Manual Handling Level 2
Course 09: Handyperson
Course 10: Working at Height Awareness Diploma
Course 11: Working in Confined Spaces
Course 12: RIDDOR Training
Course 13: LOLER Training
Course 14: Lone Worker Safety Course
Course 15: PUWER
Course 16: Ladder Safety
Course 17: Dealing With Difficult People Training Course
Course 18: Noise and Hearing Protection Training
Course 19: Workplace Safety Course
Course 20: First Aid at Work



Key Features of the Course:
FREE Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers CPD-accredited certificate
Get a free student ID card with Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers training (£10 applicable for international delivery)
Lifetime access to the Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers course materials
The Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers program comes with 24/7 tutor support
Get instant access to this Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers course
Learn Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers training from anywhere in the world
The Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers training is affordable and simple to understand
The Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers training is an entirely online



Learning Outcomes:
Understand the basic components of plumbing, including pipes, valves, and fixtures.
Learn about the principles of effective plumbing systems.
Familiarize yourself with the various plumbing tools and their uses.
Understand the plumbing process, including installation, maintenance, and repairs.
Learn about central heating systems, domestic cold water systems, domestic hot water systems, sanitation systems and repairs, and domestic rainwater system installation.
Understand the different types of plumbing materials and their properties, such as copper, PVC, and PEX.
Learn about the regulations and safety standards that apply to plumbing work, including health and safety, building codes, and environmental laws.
Develop problem-solving skills to diagnose and troubleshoot common plumbing issues and much more...
So, enrol now in this Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers to advance your career!



Curriculum:
Description:
Enrol in this Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers course today and start your journey to becoming a skilled plumber and heating installation expert!
★★★ Course Curriculum of Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers Bundle ★★★
Course 01: Professional Plumber Complete Bundle
Basic Components of Plumbing
Principles of Effective Plumbing Systems
The Plumbing Tools
The Plumbing Process
Central Heating Systems
Domestic Cold Water System
Domestic Hot Water System
The Sanitation System and Repairs
Domestic Rainwater System Installation
Plumbing Projects: Case Study
UK Standards for Plumbing
>>>>>19 more related courses<<<<<
 CPD 
200 CPD hours/points  Accredited by CPD Quality Standards



 Who is this course for? 
This Domestic Plumbing, Installations and Repair Diploma is basically for self-motivated learners who want to acquire a crucial skill for the safety of everyone around them and to add a new skill to their CV to gain a competitive advantage in the job market. So this course is perfect for the following:
Students
Graduates
Job Seekers
Entrepreneurs
Anyone willing to adopt a survival skill



 Requirements 
Anyone can enrol in this Plumber (Plumbing Training) course.



 Career path 
Plumbing Engineer - £30,000 to £50,000 per year
Plumbing Technician - £20,000 to £30,000 per year
Self-Employed Plumber - £25 to £40 per hour
Plumbing Contractor - £40,000 to £60,000 per year
Plumbing Instructor - £25,000 to £40,000 per year



 Certificates 
Certificate of completion
Digital certificate - Included
PDF certificate - Free (For The Title Course)
Certificate of completion
Hard copy certificate -
Included
Hard Copy certificate - Free (For The Title Course)
Other Hard Copy certificates are available for £10 each
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Plumber

HVAC (Heat, Ventilation & Air Conditioning)

Gas Engineer

Plumbing

Heating Engineer

Plumbing - Domestic Plumbing, Installations and Repair Diploma for Plumbers

Limited Time Offer!

<p>Imagine yourself in a bustling office surrounded by a team of eager professionals. As the leader of the pack, you have a clear vision of what needs to be done and how to do it. You inspire and motivate your team to reach new heights, effectively manage conflicts, and promote a diverse and inclusive workplace culture.</p><p>But how did you become such an effective leader and manager? The answer lies in our Leadership, Supervisor and Line Management bundle. This comprehensive bundle offers you the opportunity to complete three QLS-endorsed courses, each focusing on a specific area of leadership and management. Upon completion, you will receive hardcopy certificates, validating your knowledge and expertise.</p><p>In addition, our bundle includes five CPD-QS-accredited courses that cover topics such as motivational leadership, workplace diversity, and conflict resolution. These courses will provide you with a broader understanding of the key challenges faced by leaders and managers today. Furthermore, our bundle also includes five CPD-QS-accredited career development courses that will help you take the next step in your career.</p><p>Enrol in our Leadership, Supervisor and Line Management bundle today and take the first step towards becoming the leader you were always meant to be.</p><p><strong>QLS Endorsed Courses: </strong></p><ul><li><strong>Course 01:</strong> Advanced Diploma in Leadership &amp; Management at QLS Level 7</li><li><strong>Course 02:</strong> Diploma in Supervisor Training at QLS Level 4</li><li><strong>Course 03:</strong> Diploma in Line Management at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 04:</strong> Motivational Leadership</li><li><strong>Course 05:</strong> Workplace Diversity</li><li><strong>Course 06:</strong> Equality, Diversity and Discrimination</li><li><strong>Course 07:</strong> Conflict Resolution</li><li><strong>Course 08:</strong> Dealing With Difficult People Training</li></ul><p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong> career growth.</strong></p><ul><li><strong>Course 09: </strong>Personal Development</li><li><strong>Course 10:</strong> Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul><p><strong>Learning Outcomes:</strong></p><p>By enrolling in this bundle, you can expect to learn the following:</p><ul><li>Develop effective leadership and management skills.</li><li>Learn how to supervise and manage a team effectively.</li><li>Understand the importance of workplace diversity and equality.</li><li>Gain knowledge and skills to deal with difficult people and conflicts.</li><li>Learn how to motivate and inspire your team.</li><li>Acquire practical knowledge in line management.</li><li>Advance your career development opportunities.</li></ul><p>Our Leadership, Supervisor and Line Management bundle include three QLS-endorsed courses that are designed to equip you with the necessary knowledge and skills to become an effective leader and manager. The Leadership Training course will help you develop effective leadership skills, while the Supervisor Training course will provide you with the skills to supervise and manage a team effectively. The Line Management course will offer you practical knowledge in line management. All three courses are QLS-endorsed, ensuring that you receive high-quality education and hardcopy certificates upon completion.</p><p>In addition, our bundle includes five CPD-QS accredited courses that cover important topics such as motivational leadership, workplace diversity and equality, dealing with difficult people, and conflict resolution. These courses will provide you with a broader understanding of the key challenges faced by leaders and managers today. Furthermore, our bundle also includes five CPD-QS-accredited career development courses that will help you take the next step in your Career.</p><p><strong>Certificate</strong></p><p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        35 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This bundle is perfect for:</p><ul><li>Aspiring leaders and managers seeking to develop their skills.</li><li>Professionals looking to advance their career development opportunities.</li><li>Team leaders seeking to enhance their ability to motivate and inspire their team.</li><li>Individuals interested in learning more about workplace diversity and equality.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol on this Leadership, Supervisor and Line Management Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Our training bundle prepares you for a range of careers, including:</p><ul><li>Line Manager: £25,000 - £45,000</li><li>Team Leader: £20,000 - £35,000</li><li>Human Resources Manager: £30,000 - £60,000</li><li>Operations Manager: £30,000 - £60,000</li><li>Project Manager: £30,000 - £70,000</li><li>Senior Manager: £50,000 - £100,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Level 4, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

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