Name: PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation Course
Price: 25 GBP
Availability: InStock

<p>In today's digital age, <strong>Office Skills and Administration Online Training</strong> Course has become indispensable for professionals seeking to thrive in the modern workplace. This comprehensive Office Skills and Administration curriculum encompasses essential modules such as Personal Assistant, Admin Support, and Administrative Management, equipping learners with vital competencies required for organizational success. In an era characterized by rapid technological advancements and evolving business dynamics, proficiency in Office Skills and Administration is not just beneficial but imperative.</p><p>Employers increasingly prioritize candidates with a strong foundation in these areas, recognizing their role in enhancing operational efficiency and productivity. Acquiring proficiency in Office Skills and Administration significantly amplifies job prospects in the UK job market, <strong>with salaries averaging at £22,000 to £25,000 per annum</strong> for entry-level positions, and substantially higher for experienced professionals.</p><p>The advantages of this course are manifold, <strong>with a growing demand for skilled administrators evidenced by a 10% projected increase</strong><strong>in job opportunities over the next five years</strong>. Mastery in Office Skills and Administration opens doors to diverse career pathways, making it a prudent investment for individuals aspiring to excel in administrative roles.</p><p><strong>Learning Outcomes</strong></p><ul><li>Learn Microsoft Office skills.</li><li>Improve data management, organisation, and display.</li><li>Make your employees more effective.</li><li>Have the ability to integrate their knowledge from the classroom and the actual world into any workplace.</li><li>Improve your decision-making and problem-solving skills.</li></ul><p><strong>Key Features </strong></p><ul><li>Accredited by CPD Office Skills and Administration Course.</li><li>Instant e-certificate</li><li>Fully online, interactive Office Skills and Administration course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Free Gifts</strong></p><ul><li>Life Coaching Course</li></ul><p><strong>Enrol now in this </strong><strong>Office Skills and Administration course to excel!</strong></p><p><strong>Course Curriculum:</strong></p><p><strong>Office Skills and Administration</strong></p><ul><li><strong>Module 01:</strong> Personal Assistant</li><li><strong>Module 02:</strong> Admin Support</li><li><strong>Module 03:</strong> Administrative Management</li><li><strong>Module 04:</strong> Organisational Skills</li><li><strong>Module 05:</strong> Telephone Etiquette</li><li><strong>Module 06:</strong> Business Writing</li><li><strong>Module 07:</strong> Time Management</li><li><strong>Module 08:</strong> Body Language and Effective Communication</li><li><strong>Module 09:</strong> Meeting Management</li><li><strong>Module 10:</strong> Excel Basics</li><li><strong>Module 11:</strong> PowerPoint Basic</li></ul><p><strong>Life Coaching </strong></p><ul><li><strong>Module 01:</strong> Life Coaching: The Purpose and Fundamentals</li><li><strong>Module 02:</strong> Develop Your Self-Awareness</li><li><strong>Module 03:</strong> The Development of Core Beliefs and Managing Fears</li><li><strong>Module 04:</strong> Life Coaching Types and Key Attributes of a Life Coach</li><li><strong>Module 05:</strong> Understanding Emotional Intelligence</li><li><strong>Module 06:</strong> Body Language and Communication Techniques</li><li><strong>Module 07:</strong> A Structure for Client Work and Goal Setting</li><li><strong>Module 08:</strong> Basic Principles for Business Development and Growth</li><li><strong>Module 09:</strong> The Ethical Coach: Protect Yourself and Your Clients</li></ul><p><strong>Accreditation</strong></p><p>This Office Skills and Administration is CPD Certification Service (CPD UK) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Disclaimer:</strong> The CPD approved Office Skills and Administration course is owned by E-Learning Solutions Ltd and is distributed under license.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Office Skills and Administration Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Office Skills and Administration Course certification has no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        15 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Office Skills and Administration Course can be taken by anyone who wants to understand more about the topic. With the aid of this Office Skills and Administration course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Office Skills and Administration Course is ideal for:</p><ul><li>Are keen to enter the workforce in this field.</li><li>Wish to expand their skill set in order to strengthen their rÃ©sumÃ©.</li><li>Are trying to get a new job to replace their existing one.</li><li>Want to improve their organisation's productivity and efficiency.</li><li>Are making an effort to climb the professional ladder.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Office Skills and Administration Course. You just need to have an interest in Office Skills and Administration Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Office Skills and Administration Course you will have a variety of careers to choose from. The following job sectors of Office Skills and Administration Course are:</p><ul><li>Administrative Assistant - £18K to 25K/year.</li><li>Office Administrator - £20K to 28K/year.</li><li>Executive Assistant - £24K to 35K/year.</li><li>Office Manager - £25K to 40K/year.</li><li>Administrative Coordinator - £22K to 30K/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Office Skills and Administration Course

General Admission

<p><strong>Strategic Management: Strategic Management Course</strong></p><p>Strategic Management: <strong>Strategic Management Course</strong> involves the planning and implementation of the most important goals and initiatives taken by a corporation's top management on behalf of its owners, based on resource considerations and an assessment of the internal and external environments in which the organization competes.</p><p>This Strategic Management: <strong>Strategic Management Course</strong> is designed to provide you the opportunity to gain a thorough understanding of strategic management. Through this course, you will learn how to develop a highly effective team, optimize better performance, deal with obstacles, fear, imposter syndrome and much more. Take the course to start learning the business strategy and strategy formulation skills you'll need to effectively map the future of your organization.</p><p><strong>Learning Outcomes</strong></p><p>After completing this Strategic Management: <strong>Strategic Management Course</strong>, learner will be able to:</p><ul><li>Understand The Middle: Where Transformations Either Happen or Stuck</li><li>Understand how to develop highly effective team and optimize better performance.</li><li>Know how to face the unwanted circumstances wisely with courage and persistence.</li><li>Know how to lead a transformation rather than doing a transformation from the top.</li></ul><p><strong>Why Choose Strategic Management: Strategic Management Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Strategic Management: Strategic Management Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li></ul><p><strong>***Others Benefits of this Strategic Management Course</strong></p><ul><li><strong>Free One</strong> PDF <strong>Certificate</strong></li><li><strong>Access</strong> to <strong>Content</strong> - <strong>Lifetime</strong></li><li><strong>Exam</strong> Fee - <strong>Totally Free</strong></li><li><strong>Unlimited </strong><strong>Retake</strong> Exam</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Strategic Management: Strategic Management Course</strong><strong>]</strong></p> <p><strong>Strategic Management: Strategic Management Course</strong></p><p><em>Industry Experts Designed this Strategic Management: Strategic Management Course into 04 detailed modules.</em></p><p><em><strong>Detailed course curriculum of Strategic Management: Strategic Management Course</strong></em></p><p><strong>Module 01: The Middle: Where Transformations Either Happen or Stuck</strong></p><ul><li>The Beginning of the Middle</li><li>Concrete Outcomes</li><li>Timing and Momentum</li><li>Control Points</li><li>Resource Reality</li><li>Don't Sign Up for the Impossible</li><li>Sponsors and Enemies</li></ul><p><strong>Module 02: Developing Highly Effective Team and Optimizing Better Performance</strong></p><ul><li>The Fundamental Ingredient for a Highly Effective Team</li><li>Organise for Outcomes</li><li>How to Attract the Right People and Eliminate the Wrong People</li><li>Performance Management and Delegating for Development</li><li>How to Drive Personal Accountability and Belief</li><li>Stop Having Status Meetings</li><li>Optimising Performance and Results from Afar</li></ul><p><strong>Module 03: Facing The Unwanted Circumstances Wisely with Courage and Persistence</strong></p><ul><li>Dealing with Obstacles, Fear, and Imposter Syndrome</li><li>How to Keep Moving Forward When No One Wants To</li><li>Use Ruthless Priorities to Enable Growth</li><li>Detail-the Momentum Killer: Manage Outcomes Instead</li><li>Clarity and Conflict</li><li>Accelerate Effective Decision Making</li><li>Tracking and Consequences</li></ul><p><strong>Module 04: Leading a Transformation Rather Than Doing a Transformation from the Top</strong></p><ul><li>Conversation</li><li>Decorate the Change</li><li>Top-Down Communications</li><li>Finding the Insights That Make You Brilliant</li><li>Communicating Across Organisational Silos</li><li>How to Make People Feel Like Superheroes</li></ul><p><strong>Assessment Method of Strategic Management Course</strong></p><p>After completing each module of the Strategic Management: <strong>Strategic Management Course</strong>, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Strategic Management Course</strong></p><p>After completing the MCQ/Assignment assessment for this Strategic Management: <strong>Strategic Management Course</strong>, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Strategic Management: Strategic Management Course</strong></p><p>This Strategic Management: <strong>Strategic Management Course</strong> is ideal for professionals whose jobs require strong strategic planning and problem-solving skills.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Strategic Management: Strategic Management Course</strong></p><p>Students who intend to enrol in this <strong>Strategic Management: Strategic Management Course</strong> must meet the following <strong>requirements</strong>:</p><ul><li>Strategic Management: Good command of the English language</li><li>Strategic Management: Must be vivacious and self-driven.</li><li>Strategic Management: Basic computer knowledge</li><li>Strategic Management: A minimum of 16 years of age is required.</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Strategic Management: Strategic Management Course</strong></p><p>The knowledge you will gain through this Strategic Management: <strong>Strategic Management Course</strong> may lead you to a variety of career opportunities. Such as:</p><ul><li>Strategic Managers</li><li>Strategy Analysts</li><li>Strategic Planning Managers</li><li>Business Analysts</li><li>Operations Managers</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

Online Course Marketing

Strategic Management

Strategic Planning

Business Leadership

Marketing Management

Strategic Thinking

Strategic Management Course

<p>In the ever-evolving landscape of business, one thing remains constant: the need for exceptional <strong>leadership and line management</strong>. Picture this: a realm where leaders inspire, teams thrive, and success becomes not just a destination, but a journey. Our <strong>Leadership &amp; Line Management Training</strong> course offers more than just a syllabus; it's a transformative voyage through the realms of empowerment, communication prowess, and strategic acumen.</p><p><strong>Key Features of the Course :</strong></p><ul><li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>*** Additional Gifts ***</strong></p><ul><li><strong>Free Life coaching Course</strong></li></ul><p><strong>*** (Offer Ends Soon) ***</strong></p><p>Dive into the depths of emotional intelligence, where understanding oneself becomes the cornerstone of leading others. Navigate the intricate web of negotiation techniques and communication skills, mastering the art of influence and persuasion. Meanwhile, our Line Management curriculum equips you with the tools to nurture talent, foster resilience, and navigate the labyrinth of employee relations with finesse.</p><p>And as you traverse through each module, you'll find yourself not just acquiring knowledge but embodying it, ready to steer your team towards unparalleled success. So, dare to venture into the realm of exceptional leadership and line management. The journey awaits, and the destination is nothing short of extraordinary</p><p><strong>Course Curriculum</strong></p><p>The detailed curriculum outline of our <strong>Leadership &amp; Line Management Training</strong> course is as follows:</p><p><strong>Leadership </strong></p><ul><li>Module 01: Introduction to Leadership.</li><li>Module 02: Qualities of a Good Leader and Leadership.</li><li>Module 03: Creativity in Leadership.</li><li>Module 04: Organisational Skills.</li><li>Module 05: Leadership Skills and Competencies.</li><li>Module 06: Communication Skills.</li><li>Module 07: Negotiation Techniques.</li><li>Module 08: Cultivating Inclusion, Belonging, and Engagement.</li><li>Module 09: Leadership Foundations.</li><li>Module 10: Emotional Intelligence.</li><li>Module 11: Evolve as a Leader.</li><li>Module 12: Leadership &amp; Management in the UK.</li></ul><p><strong>Line Management</strong></p><ul><li>Module 01: Introduction to Line Management</li><li>Module 02: Coaching and Mentoring</li><li>Module 03: Supervising, Motivating and Counselling</li><li>Module 04: Talent Management</li><li>Module 05: Effective Communication Skills</li><li>Module 06: Performance Appraisal Management</li><li>Module 07: Stress Management</li><li>Module 08: Prioritising and Time Management</li><li>Module 09: Employee Relations</li><li>Module 10: Handling Conflict</li><li>Module 11: Employment Law for Line Managers</li></ul><p><strong>Learning outcomes:</strong></p><ul><li>Identify leadership styles and theories for effective management strategies.</li><li>Apply creativity in problem-solving within leadership roles and responsibilities.</li><li>Demonstrate effective communication and negotiation techniques for leadership contexts.</li><li>Develop emotional intelligence skills to enhance leadership effectiveness and team dynamics.</li><li>Implement talent management strategies to maximise employee performance and retention.</li><li>Apply employment law knowledge to ensure fair and legal management practices.</li></ul><p><strong>Accreditation</strong></p><p>This Line Management is CPD Certification Service (CPD UK) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Disclaimer: </strong>The CPD approved course is owned by E-Learning<br />Solutions Ltd and is distributed under license.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for:</p><ul><li>Individuals who are currently working as line managers or are aspiring to become one in the future.</li><li>Managers who wish to improve their management skills and knowledge.</li><li>Aspiring managers who wish to learn about the basics of management before taking on a role as a manager.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this <strong>Line Management</strong> course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completing this course, you may pursue the following career paths:</p><ul><li>Line Manager (£30,000 - £60,000 per year)</li><li>Team Leader (£25,000 - £45,000 per year)</li><li>Supervisor (£20,000 - £40,000 per year)</li><li>Manager (£30,000 - £70,000 per year)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost <strong>£3.99</strong> in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10.</strong><br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Leadership & Line Management Training Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">❓&nbsp;</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">WHAT IS THE &#39;IMPROVE YOUR RIDING IN EIGHT WEEKS&#39; COURSE:</strong> My original two-day &#39;Survival: SKILLS&#39; course focuses on all aspects of riding. It was introduced in 1997 when I launched my advanced rider training school in response to an increasing demand from recreational riders wanting to improve their riding. For many years it&#39;s been one of my most popular courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Offering a mix of theory and practical exercises, it&#39;s designed to equip you with a toolkit of essential cornering skills backed by a framework of knowledge ready for riding twisty roads.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">With a focus on identifying hazards and managing the risks of riding, rather than simply developing the technical skills to &#39;make progress&#39;, it has been a huge hit with riders from all levels from newly-qualified to highly-experienced, including many with advanced training from other sources. I&#39;ve even had police riders on the course.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Like all my other Survival Skills training, the course has been carefully researched and developed to offer a unique blend of ideas and concepts. I&#39;ve taken traditional defensive riding principles, added the very best of thinking from overseas training and coaching programmes, brought in new ideas from sports psychology and research into rider training, and blended that all with my own extensive riding experience.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Just a few of the sources I have worked into my training include (but not limited to) &#39;Motorcycle Roadcraft - the police rider&#39;s manual&#39;, Keith Code&#39;s &#39;Twist of the Wrist&#39; books, the work of US experts Pat Hahn and David Hough, and the Australian safety programme &#39;Ride On&#39;.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">THIS EIGHT WEEK ONLINE COURSE IS BASED <br fr-original-style="" style="box-sizing: border-box;">ON MY TWO-DAY &#39;SURVIVAL: SKILLS&#39; COURSE</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">❓&nbsp;WHAT&#39;S DIFFERENT ABOUT SURVIVAL SKILLS:</strong> When I introduced my Survival Skills course back in 1997, almost all &#39;advanced &#39; training (and there wasn&#39;t much available) was based on the concepts to be found in the police manual &#39;Motorcycle Roadcraft&#39;. The version of that book available then, aside from colour pictures, had barely changed since the &#39;Blue Book&#39; version of Roadcraft of the 1960s first opened up the concepts behind police rider training to the public.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Instead of simply &#39;doing what everyone else does&#39; I went back to first principles to identify just what skills and knowledge were required to ride well on modern roads. I also looked beyond the UK to look at the best ideas from around the world, and to see how motorcycle training is conducted in different countries. That helped me identify the strengths and weakness of Roadcraft. In particular, Roadcraft - just like the DVSA&#39;s basic training - had little to say about cornering, so I looked towards US rider coach Keith Code to help develop my own approach to riding twisty roads, developing a system that remains unique to Survival Skills.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I&#39;ve also looked to see how coaching is applied outside rider safety. I&#39;ve investigated sports psychology and introduced well-proven techniques such as &#39;reflective thinking&#39; and &#39;visualisation / imagery&#39; to motorcyclists.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">And the courses haven&#39;t stayed still either. Over the years, they have been constantly updated to match new issues (our potholed roads, for example) and new technology (ABS, riding modes, traction control etc). You can be sure that the Survival Skills approach offers an excellent fit for the real-world problems modern riders face on two wheels in the 21st century.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">❓ DOES E-LEARNING WORK:</strong> Absolutely YES! E-learning is an accepted way of delivering skills in many fields, and has been for quite a few years. Because motorcycling is seen as a hands-on skill, it&#39;s easy to under-estimate just how much of what we learn about riding is theoretical, and fairly obviously any theory content CAN be delivered remotely - I&#39;m sure you&#39;d agree you can read a book or watch a video, and learn from it. What may not be so obvious is that we CAN learn practical skills too so each section of the course has some simple-to-try practical exercises which allow you to go out and directly try out the theory, just like my paperback DIY guide to better riding &#39;Survival SKILL&#39;. And that&#39;s had a lot of positive feedback. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">❓ WILL I LEARN ANYTHING NEW:&nbsp;</strong>I have no doubt you will. Wherever you sit on the ladder of personal development - including those of you with existing post-test training experience - this course will add to what you already know about riding motorcycles. You&#39;ll see new ways of thinking about riding, new ways of identifying the threats, new ways of dealing with them. And each week there will be an introduction to a new concept you probably haven&#39;t heard of previously. W<span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;">hen it comes to developing riding skills and offering new approaches to rider training, expect to have an experience that&#39;s unique to Survival Skills.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">❓ SURVIVAL SKILLS AND INSIGHT TRAINING:</strong> In particular, Survival Skills courses have evolved to adopt the ultra-modern educational and coaching concept known as &#39;insight training&#39;. This approach goes beyond encyclopaedic knowledge and mastery of technical skills. Insight seeks to deliver an understanding of the complex workings of the roads <span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" id="isPasted" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;">a<span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color: rgb(55, 65, 81);">s a &#39;system&#39;; that is, a set of interconnected and interdependent components that work together to achieve a common goal. My coaching <span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" id="isPasted" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color: rgb(55, 65, 81);">involves helping discover <span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" id="isPasted" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color: rgb(55, 65, 81);">a deeper understanding of &#39;cause and effect&#39;, how we can use that awareness for more effective&nbsp;</span></span></span>problem-solving, and how that benefits us by <span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" id="isPasted" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color: rgb(55, 65, 81);">increasing not just our safety but also our riding enjoyment.&nbsp;</span></span></span></span></span></span></span></span></span></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color: rgb(55, 65, 81);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color: rgb(55, 65, 81);"><img src="https://storage.ko-fi.com/cdn/useruploads/display/45241eb4-6f73-4116-b9ff-f7e38ff30b48_knowledgeskillselfawarenesssystemawareness.jpg" style="display: inline-block; vertical-align: bottom; margin-right: 5px; margin-left: 5px; max-width: calc(100% - 10px); text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="display: inline-block; vertical-align: bottom; margin-right: 5px; margin-left: 5px; max-width: calc(100% - 10px); text-align: center;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color: rgb(55, 65, 81);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color: rgb(55, 65, 81);"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" id="isPasted" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color: rgb(55, 65, 81);"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color: rgb(55, 65, 81);"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;"><span style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style="color: rgb(55, 65, 81);">Insight is, in effect,&nbsp;</span></span></span></span></span></span></span></span></span></span>the &#39;glue&#39; that pulls together <span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;">our technical abilities and our knowledge with the essential awareness that we do not use the roads in isolation and we cannot rely on others to do precisely as we&#39;d want them to. Instead insight develops the necessary <span style="color: var(--text); font-size: var(--font-size); background-color: transparent; box-sizing: border-box;" fr-original-style="color: var(--text); font-size: var(--font-size); background-color: transparent;">understanding of the relationships between ourselves as riders, the motivations of other people as they use the road, and the constraints that are forced upon us by roads themselves.</span></span><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Survival Skills - a fresh look at the problems&nbsp;<br fr-original-style="" style="box-sizing: border-box;">modern riders face on two wheels in the 21st century</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">❓ CAN MOTORCYCLE TRAINING TRANSFER TO DISTANCE LEARNING:</strong> Not surprisingly, since motorcycling is a very practical activity, there is some scepticism about just how realistic it is to deliver a course of online learning, so it&#39;s good to ask the question. But the fact is that distance learning generally, and e-learning in particularly are well-established. You can get online qualifications in many fields - I&#39;ve an NVQ myself which was gained online. And I&#39;ve successfully delivered online training to bikers in the past.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you are still not convinced, have a think about this too; if you have ever watched a video, read an article on better riding in a book or a magazine or even followed my Facebook page online and thought&nbsp;<em fr-original-style="" style="box-sizing: border-box;">"that&#39;s a good idea, I&#39;ll use that in my riding"</em>, then you have ALREADY taken advantage of distance learning for yourself!<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">❓ WHAT IS THE COST: </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Signing up to the &#39;Motorcycle Skills - Improve your Riding in Eight Weeks&#39; e-learning course costs just &pound;160 - that&#39;s &pound;20 per week, much the same as an average tank of fuel, or a coffee five days a week in Starbucks.&nbsp;</strong></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);">And you&#39;ll save over &pound;300 on the current price of my &#39;Survival: SKILLS&#39; two-day on-road course.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Kevin Williams

Martial Arts & Self Defence

Motorcycle

'Motorcycle Skills - Improve your Riding in Eight Weeks' is an online distance learning e-course which will help motorcyclists improve their riding skills. It's suitable for intermediate and advanced riders. 

Motorcycle Skills - Improve your Riding in Eight Weeks

Skill Up

Sen Teaching Assistant

Education Management

Teaching Assistant

Special Education Needs (SEN)

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<p>Give a compliment to your career and take it to the next level. This <strong>Driving Instructor Trainee </strong>will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this <strong>Driving Instructor Trainee </strong>will help you keep ahead of the pack.</p> <p>The <strong>Driving Instructor Trainee </strong>incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this <strong>Driving Instructor Trainee </strong> will add extra value to your resume to stand out to potential employers.</p> <p>Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the <strong> Driving Instructor Trainee,</strong> you can equip yourself with the essentials to keep you afloat into the competition.</p> <p>Along with this <strong>Driving Instructor Trainee </strong>course<strong>,</strong> you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p> <p><strong>What other courses are included with this Driving Instructor Trainee?</strong></p> <ul> <li><strong>Course 1: </strong>Driving Theory Test Preparation</li><li><strong>Course 2: </strong>Driver Safety Awareness Certificate - CPD Certified<strong><br /></strong></li><li><strong>Course 3: </strong>Hybrid Vehicle Expert Training<strong><br /></strong></li><li><strong>Course 4: </strong>Car Mechanic and Repair Training<strong><br /></strong></li><li><strong>Course 5: </strong>Motorbike Repairing and Maintenance Diploma<strong><br /></strong></li><li><strong>Course 6: </strong>Healthy Fitness<strong><br /></strong></li><li><strong>Course 7: </strong>Decision Making and Critical Thinking<strong><br /></strong></li><li><strong>Course 8: </strong>Anxiety Management<strong><br /></strong></li><li><strong>Course 9: </strong>Time Management<strong><br /></strong></li><li><strong>Course 10: </strong>First Aid Training</li></ul> <p>So, enrol now to advance your career!</p> <p><strong>Benefits you'll get choosing Apex Learning for this Driving Instructor Trainee:</strong></p> <ul> <li>One payment, but lifetime access to 11 CPD courses</li><li>Certificate, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li><li>Gain valuable knowledge without leaving your home</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><p><strong>Curriculum:</strong></p> <p><strong>Course 1: Driving Instructor<br /></strong></p> <ul> <li>Module 01: The Driving Instructor</li><li>Module 02: Structured Driver Training</li><li>Module 03: The ADI Exams</li><li>Module 04: Communication Skills and Dealing with a New Client</li><li>Module 05: Learning to Drive</li><li>Module 06: Driving Large Vehicles</li><li>Module 07: Assessment Items<strong><br /></strong></li><li>Module 08: Disabilities and Impairments</li></ul> <p><strong>Course 2: Driving Theory Test Preparation</strong></p> <ul> <li>Rules For Pedestrians and Users of Powered Wheelchairs and Mobility Scooters</li><li>General Rules, Techniques and Advice for All Drivers And Riders</li><li>Rules for Drivers And Motorcyclists</li><li>Signs, Signals and Road Markings</li><li>Maintenance, Breakdowns and Other Incidents</li><li>Using the Road and Parking</li><li>Preparation for the Test</li><li>Day of the Test</li><li>Your Test Result</li><li>Things to Remember</li><li>Sample Theory Test Questions</li></ul> <p>And Much More.....</p> <p><strong>Course 3: Driver Safety Awareness Certificate - CPD Certified<br /></strong></p> <ul> <li>Introduction</li><li>Reading the Signals and Marks on the Road</li><li>Pre-Journey Safety Check (Vehicle and Driver)</li><li>In the Events of Accidents and Breakdowns</li><li>Laws and Policies Involving Road Safety</li></ul> <p>And Much More.....</p> <p><strong>Course 4: Hybrid Vehicle Expert Training<br /></strong></p> <ul> <li>Introduction</li><li>Types of Hybrid Electric Vehicles</li><li>Degree of Hybridisation</li><li>Components of HEVs</li><li>Regenerative Systems</li></ul> <p><strong>Course 5: Car Mechanic and Repair Training<br /></strong></p> <ul> <li>Module 01: Safety Rules &amp; Introduction to Tools</li><li>Module 02: General Maintenance for Car Mechanics</li><li>Module 03: Dashboard Indicator Lights</li><li>Module 04: Tyres</li><li>Module 05: Internal Combustion Engines &amp; Engine Oil</li><li>Module 06: The Cooling System</li><li>Module 07: The Fuel System</li><li>Module 08: The Electrical System</li><li>Module 09: The Drive Train</li><li>Module 10: Brakes</li><li>Module 11: Buying a Car</li></ul> <p><strong>Course 6: Motorbike Repairing and Maintenance Diploma<br /></strong></p> <ul> <li>Introduction to Motorbike Maintenance</li><li>Basics of Engine</li><li>Engine Cooling and Lubrication</li><li>Ignition</li><li>Suspension</li><li>Intake, Fuel, Clutch and Exhaust Systems</li><li>Electrical Maintenance</li><li>Wheels, Tires and Brakes Maintenance</li><li>Transmission, Frame and Steering</li><li>Cleaning, Setting Up and Storage</li><li>Troubleshooting</li></ul> <p><strong>Course 7: Healthy Fitness<br /></strong></p> <ul> <li>Section 01: 7 Day Work Program</li><li>Section 02: Bodybuilding Tips</li><li>Section 03: HIT</li><li>Section 04: Hypertrophy</li><li>Section 05: Joint Health 101</li><li>Section 06: Workout</li></ul> <p><strong>Course 8: Decision Making and Critical Thinking<br /></strong></p> <ul> <li>Module 01: Introduction to Critical Thinking</li><li>Module 02: Critical Thinking and the Judgment of Claims</li><li>Module 03: Benefits and Barriers of Critical Thinking</li><li>Module 04: Importance of Critical Thinking</li><li>Module 05: Recognising a Critical Thinker</li><li>Module 06: What Are the Critical Thinking Steps?</li><li>Module 07: Critical Thinking Strategies</li><li>Module 08: Problem-Solving Through Critical Thinking</li><li>Module 09: Decision Making with Critical Thinking</li></ul> <p><strong>Course 9: Anxiety Management</strong></p> <ul> <li>Introduction &amp; First Concepts</li><li>Understanding &amp; Beating Anxiety</li><li>More Anti-Anxiety Skills &amp; Concepts</li><li>Conclusion</li></ul> <p><strong>Course 10: Time Management<br /></strong></p> <ul> <li>Identifying Goals</li><li>Effective Energy Distribution</li><li>Working with Your Personal Style</li><li>Building Your Toolbox</li><li>Establishing Your Action Plan</li></ul> <p><strong>Course 11: First Aid Training</strong></p> <ul> <li>Introduction to Workplace First Aid</li><li>Legal Framework for Workplace First Aid</li><li>Incident Management at Work</li><li>Primary Survey</li><li>Secondary Survey</li><li>Basic First-Aid Techniques</li><li>Dealing with Minor Injuries at the Workplace</li><li>Secondary Illness Loss of Responsiveness and CPR</li><li>Secondary Illness Breathing Problems</li><li>Secondary Illnesses and Injuries</li><li>Dealing With Fractures and Dislocations</li><li>Call for an Emergency</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
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                                        110 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone from any background can enrol in this <strong>Driving Instructor Trainee </strong>bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p> 
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        <div>Requirements</div>
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                             <p>Our <strong>Driving Instructor Trainee </strong>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p> <p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p> 
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        <div>Career path</div>
    </h2>

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                             <p>Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors.</p> 
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        <div>Certificates</div>
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                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
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            Digital certificate -
            Included
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        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Driving Instructor</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p> <p>Please Note: The de.livery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost</p> </div>

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Apex Learning

Driving Instructor Trainee

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				<h3><strong>Advanced Diploma in Psychology Level 4 Overview</strong></h3><p>The Level 4 Diploma in Psychology Online Course is a thorough training programme designed for individuals with some prior knowledge of psychology and its foundational theories. You will acquire crucial theoretical and practical information, regardless of whether you are just starting out in this field or want to improve your current skills.</p><p>The core concepts of psychology, as well as its primary viewpoints and applications, will be covered in this best-selling Level 4 Diploma in Psychology Training Course. It gives thorough details on children's cognitive development, unusual behaviour treatment, psychology research techniques, and psychological treatments.</p><p>Upon completion of the Level 4 Diploma in Psychology Online Course, you will possess a variety of abilities needed to operate in a medical and social care environment, such as clinics, hospitals, and child mental health services. In just 20 or 30 hours, accelerate your career online and earn your certification.</p><p>Please be aware that completion of this Level 4 Diploma in Psychology Training Course does not grant you recognition as a practitioner psychologist or grant you admission to the HCPC register. You will learn all the fundamentals of psychology in this course, which will enhance and shine your knowledge in this specific area of psychology and earn you CPD credits.</p><h3><b>Why You Should Choose</b><b> Advanced Diploma in Psychology Level 4</b></h3><ul><li><span>Lifetime access to the course</span></li><li><span>No hidden fees or exam charges</span></li><li><span>CPD Accredited certification on successful completion</span></li><li><span>Full Tutor support on weekdays (Monday - Friday)</span></li><li><span>Efficient exam system, assessment and instant results</span></li><li><span>Download Printable PDF certificate immediately after completion</span></li><li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li><li><span>Improve your chance of gaining professional skills and better earning potential.</span></li></ul><h3><b>Who is this Course for?</b></h3><p><b>Advanced Diploma in Psychology Level 4 </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p><p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p><h3><b>Requirements</b></h3><p><span>Our</span><b> Advanced Diploma in Psychology Level 4</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p><h3><b>Career Path</b></h3><p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p>					</div>
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					<td colspan="4">Module 01: Perspectives in Psychology</td>
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					<td>What is Psychology</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td>The Biological Approach</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td>Behaviourist and Cognitive Approaches</td>
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					<td><span><i></i> 00:12:00</span></td>
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					<td>Person-Centred Approaches</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td><i></i></td>
					<td>Research Methods in Psychology</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Debates in Psychology</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Social Psychology</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Social Influence: Compliance, Obedience and Conformity</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Social Cognition</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Applied Social Psychology</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Cognitive Psychology and Its Applications</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Perception</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Attention</td>
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					<td><span><i></i> 00:07:00</span></td>
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					<td><i></i></td>
					<td>Remembering (Memory)</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
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								<tr>
					<td><i></i></td>
					<td>Forgetting (Memory)</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Language</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Thinking (Cognition)</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Attitudes</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Problem-Solving and Artificial Intelligence</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Child Development</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Issues in Child Development</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cognitive Development</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Development of Language and Communication</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Social Perception (Interpersonal Perception)</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Moral Development</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: The Psychology of Atypical (Abnormal) Behaviour</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The definition and Diagnosis of Atypical (Abnormal) Behaviour</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Treatments of atypical (abnormal) behaviour</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Emotional disorders</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Research Methods</td>
				</tr>
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					<td><i></i></td>
					<td>Research Methods</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Research Issues</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Data Analysis</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Thank You and Good Bye!</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Additional Study Materials</td>
				</tr>
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					<td><i></i></td>
					<td>Additional Study Materials: Advanced Diploma in Psychology Level 4</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Higher Psychology

Clinical Psychology

Psychology Counselling

Professional Skills Course (PSC)

Diploma in Professional Studies (DPS)

Continuous Professional Development (CPD)

Advanced Diploma in Psychology Level 4

<div>
<p>This course is designed to elevate your customer service skills and provide you with the tools to create exceptional customer experiences. Through this course, you will learn the art of effective communication, active listening, and customers' problem-solving skills with confidence.</p>
<p><strong>This Course At A Glance </strong></p>
<ul>
<li>Accredited by CPD UK</li>
<li>Endorsed by Quality Licence Scheme</li>
<li>Learn the fundamentals of customers service.</li>
<li>Recognise the importance of the special meet and greet techniques and learn to perform the same.</li>
<li>Be able to gain the best experience of what customers can expect from a customers service agent.</li>
<li>Understand the concept of equality in diversity.</li>
<li>Learn the telephonic skills required to become a confident customer service agent.</li>
<li>Learn the tips and hints needed to gain proficiency in customer service.</li>
<li>Understand how to handle the complaints of the customers.</li>
<li>Develop the necessary skills to become a professional customer service agent.</li>
</ul>
</div>
<h2>Customer Service Course Training Overview</h2>
<p>This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.</p>
<p>Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.</p>
<p>But how is this done?</p>
<p>How do you ensure it's consistent across your business? What are the benefits of delivering great customer service?</p>
<p>This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.</p>
<h5>Who should take this course?</h5>
<p>This comprehensive customer service course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service.</p>
<p>This customer service course is felicitous for those, who want to be the best in their jobs.</p>
<p>Whether you are completely new to the field or are an aspiring professional, the customer service course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with up-to-date skills that can be used to enhance your CV.</p>
<h3>Entry Requirements</h3>
<ul>
<li>There are no academic entry requirements for this interior design staging certification course, and it is open to students of all academic backgrounds.</li>
<li>However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.</li>
</ul>
<h3>Assessment Method</h3>
<p>This interior design staging certification course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.</p><h2><b>Course Curriculum</b></h2>
							
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												Module 1: About the Course <span></span>
											

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												Module 2: What is Customer Service <span></span>
											

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												Module 3: The Goals of Great Customer Service <span></span>
											

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												Module 4: Discovering and Understanding Customer Needs <span></span>
											

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												Module 5: Delivering Maximum Levels of Customer Service <span></span>
											

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										</div>
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												Module 6: Making Customers Feel Great From the Start <span></span>
											

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										</div>
																				<div>
											
												Module 7: Communication Skills <span></span>
											

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												Module 8: Non-verbal Communication and Body Language <span></span>
											

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												Module 9: Dealing with Customer Complaints <span></span>
											

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																							</div>
										</div>
																		</div>
							</div><h2><b>Recognised Accreditation</b></h2>
							<div>
<h3>CPD Certification Service</h3>
<p>This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.
CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.</p>
</div><h2><b>Certificate of Achievement</b></h2>
							<h3>Certificate of Achievement from Lead Academy</h3>
<p>After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35.</p>
<p> </p><h2><b>FAQs</b></h2>

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								<h3 id="panelsStayOpen-heading21">
									
										Is CPD a recognised qualification in the UK?									
								</h3>
								<div id="panelsStayOpen-collapse21">
									<div>
										<p>CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading23">
									
										Are QLS courses recognised?									
								</h3>
								<div id="panelsStayOpen-collapse23">
									<div>
										<p>Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading25">
									
										When will I receive my certificate?									
								</h3>
								<div id="panelsStayOpen-collapse25">
									<div>
										<p>For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days.  </p>
									</div>
								</div>
							</div>
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								<h3 id="panelsStayOpen-heading27">
									
										Can I pay by invoice?									
								</h3>
								<div id="panelsStayOpen-collapse27">
									<div>
										<p>Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment.  </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading29">
									
										Can I pay via instalment?									
								</h3>
								<div id="panelsStayOpen-collapse29">
									<div>
										<p>Yes, you can pay via instalments at checkout.  </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading31">
									
										How to take online classes from home?									
								</h3>
								<div id="panelsStayOpen-collapse31">
									<div>
										<p>Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading33">
									
										Does age matter in online learning?									
								</h3>
								<div id="panelsStayOpen-collapse33">
									<div>
										<p>No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons.</p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading35">
									
										When I will get the login details for my course?									
								</h3>
								<div id="panelsStayOpen-collapse35">
									<div>
										<p>After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org</p>
									</div>
								</div>
							</div>
												</div>

Lead Academy

Customer Service Course Online Training

<div>
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			<h4>Overview</h4>		</div>
				</div>
				</div>
		<div>
				<div>
				<div>
							<p>Embark on a transformative journey with the 'PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation Course,' meticulously crafted to deepen your understanding of agile methodologies. This comprehensive course, woven with rich theoretical insights, serves as a beacon for those aiming to excel in the dynamic realm of agile project management. It methodically guides you through the essentials of project management, laying a robust foundation before delving into the core principles of Agile. As you progress, you'll explore domains crucial for a PMI-ACP aspirant: from Agile Principles and Mindset to Value-Driven Delivery, and from Stakeholder Engagement to Team Performance. The course culminates with pivotal modules on Adaptive Planning, Problem Detection and Resolution, and Continuous Improvement, encapsulating the agility required for today's fast-paced project environments.</p><h5><strong>Learning Outcomes:</strong></h5><ul><li>Gain a comprehensive understanding of Project and Agile Fundamentals.</li><li>Master the Agile Principles and Mindset for effective project management.</li><li>Learn techniques for Value-Driven Delivery and Stakeholder Engagement.</li><li>Develop skills for enhancing Team Performance.</li><li>Understand the strategies for Adaptive Planning and Problem Detection.</li><li>Acquire knowledge for fostering Continuous Improvement in projects.</li></ul>						</div>
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			<h4>Description</h4>		</div>
				</div>
				</div>
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				<div>
							<p>This course offers a structured approach to understanding agile project management. The first section establishes a solid understanding of Project Management Fundamentals before transitioning into Agile Fundamentals, ensuring a well-rounded foundation. As you delve into the subsequent modules, you'll gain insights into six domains essential for any agile practitioner. Each module is designed to provide a deep dive into different aspects of agile project management, from understanding the agile mindset and principles to learning about stakeholder engagement and team performance. The latter modules focus on adaptive planning, problem-solving, and continuous improvement, crucial for navigating the complexities of modern project management.</p>						</div>
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			<h4>Why Choose Us?</h4>		</div>
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				<div>
					<ul>
							<li>
											<span>
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										<span>This course is accredited by the CPD Quality Standards.</span>
									</li>
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										<span>Lifetime access to the whole collection of the learning materials.</span>
									</li>
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										<span>Online test with immediate results.</span>
									</li>
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											<span>
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										<span>Enroling in the course has no additional cost.</span>
									</li>
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										<span>You can study and complete the course at your own pace.</span>
									</li>
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											<span>
													</span>
										<span>Study for the course using any internet-connected device, such as a computer, tablet, or mobile device.</span>
									</li>
						</ul>
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			<h4>Will I Receive A Certificate Of Completion?</h4>		</div>
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				<div>
							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
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			<h4>Who Is This Course For?</h4>		</div>
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							<li>
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										<span>Individuals aspiring to become PMI-ACP certified professionals.</span>
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										<span>Project managers seeking to integrate agile methodologies in their practices.</span>
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										<span>Team leaders aiming to enhance their agile management skills.</span>
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										<span>Professionals looking to update their knowledge in agile project management.</span>
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										<span>Career changers interested in the field of agile project management.</span>
									</li>
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													</span>
										<span>Students and learners who want a theoretical understanding of agile practices.</span>
									</li>
						</ul>
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			<h4>Requirements</h4>		</div>
				</div>
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							<p><span>The PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation Course course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation Course, without any fuss.</span></p>						</div>
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			<h4>Career Path</h4>		</div>
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										<span>Agile Project Manager - Average Salary: £55,000 - £75,000.</span>
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										<span>Scrum Master - Average Salary: £50,000 - £70,000.</span>
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										<span>Agile Coach - Average Salary: £60,000 - £85,000.</span>
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										<span>Product Owner - Average Salary: £55,000 - £75,000.</span>
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										<span>Agile Team Facilitator - Average Salary: £45,000 - £65,000.</span>
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										<span>Agile Business Analyst - Average Salary: £50,000 - £70,000.</span>
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										<span>Enterprise Agile Transformation Leader - Average Salary: £65,000 - £90,000.</span>
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			<h4>Order Your Certificate</h4>		</div>
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							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
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				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4"> Introduction</td>
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								<tr>
					<td><i></i></td>
					<td>Introduction</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Chapter 1</td>
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					<td>Project Management Fundamentals</td>
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					<td><span><i></i> 00:15:00</span></td>
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					<td colspan="4">Chapter 2</td>
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					<td>Agile Fundamentals</td>
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					<td><span><i></i> 00:20:00</span></td>
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					<td>Domain I: Agile Principles And Mindset</td>
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					<td><span><i></i> 00:18:00</span></td>
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					<td>Domain II: Value-Driven Delivery</td>
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					<td><span><i></i> 00:25:00</span></td>
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					<td>Domain V: Adaptive Planning</td>
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					<td colspan="4">PMI Agile Certified Practitioner : Final Exam</td>
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					<td>PMI Agile Certified Practitioner : Final Exam</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
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					<td colspan="4">Order Your Certificate</td>
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					<td><i></i></td>
					<td>Order Your Certificate</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
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				</tbody></table></div>

			</div>

NextGen Learning

PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation Course

Tom Reynolds

Product Management

Agile

Agile PM

Productivity

Kanban

Agile Coach

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 24-26 September

Standard

Early Bird

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Is this course accredited and recognised?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Yes, this course is fully approved by&nbsp;</span><a href="https://cpduk.co.uk/" target="_blank" style="color: var(--tw-prose-links); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--tw-prose-links);">CPD</a><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><figure style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><img src="https://www.intellelearn.com/storage/images/pages/C0icCtUqbmA2C7tNRUo83sIFRgRFFBCKbVOEyYNd.jpg" data-image="uo8h93eydh2q" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">How long will this course take me?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Roughly 1 hour. But you don&#39;t have to do it all in one go.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Who should take this course?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Anyone who wants to improve how they think and learn. There are no entry requirements.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Course Topics</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">We build our courses so that you&#39;re able to better retain what you learn. This course is divided into easy-to-follow interactive modules and includes a multiple-choice test at the end. The benefits of implementing a Structured Problem Solving approach include</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Team Building Ability</li><li fr-original-style="" style="box-sizing: border-box;">Team Approach to Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Structured and Proven Process</li><li fr-original-style="" style="box-sizing: border-box;">Permanent Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Improved Quality Performance</li><li fr-original-style="" style="box-sizing: border-box;">Financial Savings</li></ul><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Aims of the Training Course</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Understand the types of problems that can affect a business and the effect of unresolved problems on business performance</li><li fr-original-style="" style="box-sizing: border-box;">Describe the benefits of adopting a structured approach to team problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Enhanced understanding of the issues and a structured approach to generating better solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to apply the appropriate problem-solving technique</li></ul>

Intellelearn

Lean Awareness

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.


Structured Problem Solving

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>Overview<p>Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality</p><p>This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, &amp; analyzing data will be covered during class.<br /></p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Workshop Objectives</li></ul><h4>The Problem Solving Method</h4><ul><li>What is a Problem?</li><li>What is Creative Problem Solving?</li><li>What are the Steps in the Creative Solving Process?</li><li>Case Study</li><li>Module Two: Review Questions</li></ul><h4>Information Gathering</h4><ul><li>Understanding Types of Information</li><li>Identifying Key Questions</li><li>Methods of Gathering Information</li><li>Case Study</li><li>Module Three: Review Questions</li></ul><h4>Problem Definition</h4><ul><li>Defining the Problem</li><li>Determining Where the Problem Originated</li><li>Defining the Present State and the Desired State</li><li>Stating and Restating the Problem</li><li>Analyzing the Problem</li><li>Writing the Problem Statement</li><li>Case Study</li><li>Module Four: Review Questions</li></ul><h4>Preparing for Brainstorming</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (I)</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (II)</h4><ul><li>The Morphological Matrix</li><li>The Six Thinking Hats</li><li>The Blink Method</li><li>Case Study</li><li>Module Seven: Review Questions</li></ul><h4>Analyzing Solutions</h4><ul><li>Developing Criteria</li><li>Analyzing Wants and Needs</li><li>Using Cost/Benefit Analysis</li><li>Case Study</li><li>Module Eight: Review Questions</li></ul><h4>Selecting a Solution</h4><ul><li>Doing a Final Analysis</li><li>Paired Comparison Analysis</li><li>Analyzing Potential Problems</li><li>Case Study</li><li>Module Nine: Review Questions</li></ul><h4>Planning Your Next Steps</h4><ul><li>Identifying Tasks</li><li>Identifying Resources</li><li>Implementing, Evaluating, and Adapting</li><li>Case Study</li><li>Module Ten: Review Questions</li></ul><h4>Creating a Performance Plan</h4><ul><li>Planning the Follow-Up Meeting</li><li>Celebrating Successes</li><li>Identifying Improvements</li><li>Case Study</li><li>Module Eleven: Review Questions</li></ul><h4>Wrapping Up</h4><ul><li>Words from the Wise</li><li>Lessons Learned</li></ul></div>

Nexus Human

Creative Thinking

Problem Solving

8D Problem Solving

Creative Design

Creativity

Creativity & Innovation

Creative Problem Solving

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the estimated salary for a Customer Service Advisor typically ranges from &pound;18,000 to &pound;25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Apply defusing techniques in Customer Service interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Employ proactive strategies in Customer Service management.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise problem-solving methods to enhance Customer Service.</li><li fr-original-style="" style="box-sizing: border-box;">Engage in brainstorming for effective Customer Service solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Channel customer anger through Customer Service skills.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defusing Techniques: </strong>Master seven distinct defusing techniques to elevate your Customer Service aptitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Proactive Customer Management: </strong>Implement proactive management strategies to optimise Customer Service outcomes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-solving &amp; Decision-making: </strong>Integrate critical problem-solving and decision-making methods into your Customer Service approach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Brainstorming &amp; Reverse Brainstorming: </strong>Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Anger Channelling: </strong>Apply the art of anger channelling to maintain and improve Customer Service standards.</p><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Empower UK Employment Training

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

<p>Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.</p><h3>Learning Objectives</h3><p>Apply effective problem SOLVERâ¢ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Problem Solving: Four Stages of Creative Problem Solving

<section>
<div>
<p>We can coach you in your use of Solution Circles, Insights and Solution Circles and Circle of Adults.</p><p>These are in-depth processes that support professional teams to problem solve together around a young person presenting with complex social, emotional and behavioural needs. </p><p>These reflective problem solving processes differs from other person centred planning processes in that the child and family are not present. These processes are for stuck teams trying to figure out issues where they need to be very honest with each other, share their emotions, state their greatest fears and struggles in a safe situation. Whilst it is good practice to let a family know that they are being talked about in a meeting - they need to know that this is the professionals <em>sorting themselves</em> out for their benefit and not a time for them to participate. If they insist on being present then talk to us about our emerging Family Circles work.</p><p>These innovative processes enable adults involved in working with the young person to reflect and hypothesise about this young person's needs. This leads to joint problem-solving around ways forward to support this young person in their educational setting.</p><p>Circle of Adults uses a structured process and graphic facilitation to guide staff through a set of key questions to reach a deeper understanding of a young person's behaviour and needs. This deeper understanding is used to generate new strategies for the team's work with the young person.</p><p><br /></p><p>Examples of feedback from staff who have attended the sessions include:</p><p> </p><p><em>The session was very helpful in planning ways forward and empowered for staff (Headteacher of a Devon primary school)</em></p><p><em>It is the first time that we have shared how this behaviour impacts on us and it's good to know how we can support each other (Devon primary school teacher)</em></p><p><em>Brilliant! Getting staff to agree and adhere to common strategies is the key to success (Teacher in specialist provision in Torbay)</em></p><p><br /></p>
</div>
</section>

Inclusive Solutions

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

UK Wide Travel Costs

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Visioning and Problem Solving</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;The question is not should they be here anymore. Now it&rsquo;s how can we figure out how best to include them?&rsquo;</p></blockquote><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces.</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">A great day &ndash; going away buzzing with ideas</p></blockquote><p fr-original-style="text-align: center;" style="text-align: center; font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/RrpI3FCcJBg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p><blockquote fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Excellent!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Inspirational!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Informative!</p></blockquote><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Increased confidence regarding problem solving around inclusion in mainstream settings</li><li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues</li><li fr-original-style="" style="box-sizing: border-box;">Learn new problem solving processes</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support teams</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community workers and carers</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we work out how to include this child best?</li><li fr-original-style="" style="box-sizing: border-box;">Is there a more structured way to run this meeting?</li><li fr-original-style="" style="box-sizing: border-box;">Can we explore the emotional impact the person is having on us and still agree strategies?</li><li fr-original-style="" style="box-sizing: border-box;">How can I get unstuck from this problem?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day will cover:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Solution Circles</li><li fr-original-style="" style="box-sizing: border-box;">Solution Focused approaches</li><li fr-original-style="" style="box-sizing: border-box;">Synectics &ndash; using analogies and out of the box creativity</li><li fr-original-style="" style="box-sizing: border-box;">Circles of Adults</li><li fr-original-style="" style="box-sizing: border-box;">Using Imagination to solve problems</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/training/circles-of-adults/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">CIRCLES OF ADULTS</a></p>

PROBLEM SOLVING TOOLS AND TECHNIQUES

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

<p style="color: rgb(80, 54, 89); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(80, 54, 89);">This practical course is perfect if you are overwhelmed by options and have difficulty making decisions. Our trainers bring useful tools and techniques to the rescue, making problem solving and decision making a breeze.</p><ul style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Different ways to define and analyse problems</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Is the problem ours to solve?</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Being clear about solutions &ndash; Would Like, Want and Must-Have</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Using brainstorming, problem solving and creative thinking techniques</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Evaluate all the options using simple criteria</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Information overload and how to avoid it</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Decision making techniques</li></ul><div fr-original-style="" style="box-sizing: border-box;">4 weeks - 1 session a week (3hrs live online)</div><h2 style="color: rgb(35, 73, 109); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 73, 109);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course is also available as in-house training at a fixed cost for up to 12 delegates.&nbsp;</span><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Email us&nbsp;for more information. <a href="mailto:admin@sterlingtraining.org" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">admin@sterlingtraining.org</a>.uk</span></h2>

Sterling Training

Tools and techniques to make solving problems and decision-making a breeze!

Problem Solving and Decision Making

<div><div id="commonContent"><h3>Overview</h3><p>With the ever-increasing demand for Problem Solving in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving  may be.</p><p>Learning about Problem Solving  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Problem Solving  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Problem Solving  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Problem Solving  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Problem Solving ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Problem Solving ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Problem Solving , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Problem Solving  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - The Creative Problem Solving and Decision Making</h4><div><div><ul><li><div>
<span></span><h5>
The Creative Problem Solving and Decision Making</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - The Problem Solving Model</h4><div><div><ul><li><div>
<span></span><h5>
The Problem Solving Model</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Problem Solving Tools and Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Problem Solving Tools and Techniques</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Making Good Decisions</h4><div><div><ul><li><div>
<span></span><h5>
Making Good Decisions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Developing Critical Thinking Skills</h4><div><div><ul><li><div>
<span></span><h5>
Developing Critical Thinking Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Understanding Creativity and Innovation</h4><div><div><ul><li><div>
<span></span><h5>
Understanding Creativity and Innovation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Creativity and Innovation in Business</h4><div><div><ul><li><div>
<span></span><h5>
Creativity and Innovation in Business</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Individual and Group Techniques for Creativity</h4><div><div><ul><li><div>
<span></span><h5>
Individual and Group Techniques for Creativity</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

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