Name: Use Cases for Business Analysis
Price: 1495 GBP
Availability: InStock

London

<h2>Managing Multiple Projects</h2> 
 <p>Succeeding in today's competitive marketplace often requires cycle time reduction - reducing the duration of projects and getting results faster. This workshop will address managing multiple projects within the context of program or product management.</p> 
 <p>Are your projects taking longer and longer to complete? Are results less than optimal because of time pressures on resources? Would you like to increase project 'throughout'?</p> 
 <p>Succeeding in today's competitive marketplace often requires cycle time reduction - reducing the duration of projects and getting results faster. This workshop will address managing multiple projects within the context of program or product management.</p> 
 <p>Planning and managing individual projects is challenging. When introducing the real-life limitation of resources and other outside influences into the multi-project environment, those challenges are magnified, and new challenges are introduced.</p> 
 <p>This interactive workshop will position you for immediate action. The goal of this course is to equip you with the necessary knowledge, skills, and techniques so that you can effectively and productively manage multiple projects.</p><h3>What you Will Learn</h3> 
 <p>You'll learn how to:</p> 
 <ul> 
 <li>Manage stakeholder relationships and expectations</li> 
 <li>Prioritize and sequence multiple projects</li> 
 <li>Manage time and stress within a multiple project environment</li> 
 <li>Effectively manage logical dependencies among projects</li> 
 <li>Optimize the use of resources across multiple projects using concepts from Critical Chain methods</li> 
 <li>Manage risk and communications in a multiple project environment</li> 
 </ul><section>
                    <h3>Getting Started</h3> <ul>  <li>Introductions</li>  <li>Course structure</li>  <li>Course goals and objectives</li>  </ul>  <h3>Foundation Concepts</h3> <ul>  <li>Portfolio, program, and project management principles</li>  <li>The multiple project environment</li>  <li>The MMP Process Model</li>  </ul>  <h3>Developing the Multiple Project List</h3> <ul>  <li>Multiple project portfolio management</li>  <li>Project selection</li>  <li>Project categories and types</li>  <li>The multiple project list</li>  </ul>  <h3>Multiple Project Logical Dependencies</h3> <ul>  <li>Project dependencies</li>  <li>Types of multiple project portfolios</li>  <li>Categories of logical dependencies across multiple projects</li>  <li>Project priorities in the multiple project schedule</li>  </ul>  <h3>Multiple Project Resource Management</h3> <ul>  <li>Multiple project resources and resource management concepts</li>  <li>Multiple project resource loading</li>  <li>Resource pool and resource database</li>  <li>Multiple project resource issues and outsourcing</li>  <li>Critical chain resource management, including drum resources and multi-tasking</li>  </ul>  <h3>Managing Risk Across Multiple Projects</h3> <ul>  <li>Multiple project risk management process</li>  <li>Identifying, assessing, and responding to multiple project risks</li>  <li>Critical chain and multiple project risks</li>  <li>Risk interrelationship management methods</li>  </ul>  <h3>Creating and Executing the Multiple Project Plan</h3> <ul>  <li>The multiple project plan</li>  <li>Multiple project scheduling</li>  <li>Multiple project budgeting</li>  <li>Executing and maintaining the multiple project plan</li>  <li>Controlling in the multiple project environment</li>  <li>Tools in multiple project management</li>  </ul>  <h3>Multiple Project Communications</h3> <ul>  <li>Effective communication in the multiple project environment</li>  <li>Common communication barriers</li>  <li>Multiple project communications plan</li>  <li>Resolving multiple project conflicts</li>  </ul>  <h3>Summary and Next Steps</h3> <ul>  <li>What did we learn, and how can we implement this in our work environments?</li>  </ul>


                </section>

IIL Europe Ltd

Managing Multiple Projects

General Admission

<h2>Project Leadership Skills (In-Person)</h2>
 <p>To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict.</p>
 <p>This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges.</p>
 <p>Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable.</p>
 <p>Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives.</p><h3>What you will Learn</h3>
 <p>At the end of this course, you will be able to:</p>
 <ul>
 <li>Explain the importance of vision in driving motivation and engagement</li>
 <li>Apply science-based research to better motivate those around you</li>
 <li>Strategically leverage both personal and positional power to achieve positive project results</li>
 <li>Determine influencing and networking strategies needed for personal growth</li>
 <li>Identify ways to problem solve communication challenges when others have different personality styles</li>
 <li>Connect stakeholder expectations to project success criteria</li>
 <li>Assess key stakeholders across various dimensions of complexity</li>
 <li>Apply the four rules of principled negotiation to a real-life conflict situation</li>
 <li>Recognize key aspects of a physiological response to conflict</li>
 <li>Utilize selected tools and techniques to 'defuse' an emotional situation</li>
 <li>Leverage various strategies and tactics to successfully deal with ambiguity at work</li>
 </ul><section>
                    <h3>Getting Started / Foundation Concepts</h3>
 <ul>
 <li>Introductions</li>
 <li>Course structure, goals, and objectives</li>
 <li>Beginning a personal action plan</li>
 </ul>
 <h3>Managing Vision and Purpose / Motivating Others</h3>
 <ul>
 <li>Communicating and aligning around vision</li>
 <li>Tying the present to the future</li>
 <li>The importance of purpose</li>
 <li>The art and science of motivation</li>
 </ul>
 <h3>Networking and Influencing</h3>
 <ul>
 <li>Positive politics and project success</li>
 <li>Types of power within organizations</li>
 <li>Power and influence</li>
 <li>Networking best practices</li>
 </ul>
 <h3>Communication</h3>
 <ul>
 <li>The medium and the message</li>
 <li>Personality and communication styles</li>
 <li>Communication challenges</li>
 </ul>
 <h3>Stakeholder Management and Negotiation</h3>
 <ul>
 <li>Identifying stakeholders</li>
 <li>Analyzing stakeholders</li>
 <li>Negotiation basics</li>
 <li>Principled negotiation</li>
 </ul>
 <p>Conflict Management</p>
 <ul>
 <li>Dynamics of conflict</li>
 <li>The anatomy of conflict</li>
 <li>Conflict management approaches and tools</li>
 <li>Dealing with ambiguity</li>
 </ul>


                </section>

Project Leadership Skills (In-Person)

<h2>Managing Multiple Projects: In-House Training</h2>
 <p>Succeeding in today's competitive marketplace often requires cycle time reduction - reducing the duration of projects and getting results faster. This workshop will address managing multiple projects within the context of program or product management.</p>
 <p>Are your projects taking longer and longer to complete? Are results less than optimal because of time pressures on resources? Would you like to increase project 'throughout'?</p>
 <p>Succeeding in today's competitive marketplace often requires cycle time reduction - reducing the duration of projects and getting results faster. This workshop will address managing multiple projects within the context of program or product management.</p>
 <p>Planning and managing individual projects is challenging. When introducing the real-life limitation of resources and other outside influences into the multi-project environment, those challenges are magnified, and new challenges are introduced.</p>
 <p>This interactive workshop will position you for immediate action. The goal of this course is to equip you with the necessary knowledge, skills, and techniques so that you can effectively and productively manage multiple projects.</p><h3>What you Will Learn</h3> 
 <p>You'll learn how to:</p> 
 <ul> 
 <li>Manage stakeholder relationships and expectations</li> 
 <li>Prioritize and sequence multiple projects</li> 
 <li>Manage time and stress within a multiple project environment</li> 
 <li>Effectively manage logical dependencies among projects</li> 
 <li>Optimize the use of resources across multiple projects using concepts from Critical Chain methods</li> 
 <li>Manage risk and communications in a multiple project environment</li> 
 </ul><section>
                    <h3>Getting Started</h3> <ul>  <li>Introductions</li>  <li>Course structure</li>  <li>Course goals and objectives</li>  </ul>  <h3>Foundation Concepts</h3> <ul>  <li>Portfolio, program, and project management principles</li>  <li>The multiple project environment</li>  <li>The MMP Process Model</li>  </ul>  <h3>Developing the Multiple Project List</h3> <ul>  <li>Multiple project portfolio management</li>  <li>Project selection</li>  <li>Project categories and types</li>  <li>The multiple project list</li>  </ul>  <h3>Multiple Project Logical Dependencies</h3> <ul>  <li>Project dependencies</li>  <li>Types of multiple project portfolios</li>  <li>Categories of logical dependencies across multiple projects</li>  <li>Project priorities in the multiple project schedule</li>  </ul>  <h3>Multiple Project Resource Management</h3> <ul>  <li>Multiple project resources and resource management concepts</li>  <li>Multiple project resource loading</li>  <li>Resource pool and resource database</li>  <li>Multiple project resource issues and outsourcing</li>  <li>Critical chain resource management, including drum resources and multi-tasking</li>  </ul>  <h3>Managing Risk Across Multiple Projects</h3> <ul>  <li>Multiple project risk management process</li>  <li>Identifying, assessing, and responding to multiple project risks</li>  <li>Critical chain and multiple project risks</li>  <li>Risk interrelationship management methods</li>  </ul>  <h3>Creating and Executing the Multiple Project Plan</h3> <ul>  <li>The multiple project plan</li>  <li>Multiple project scheduling</li>  <li>Multiple project budgeting</li>  <li>Executing and maintaining the multiple project plan</li>  <li>Controlling in the multiple project environment</li>  <li>Tools in multiple project management</li>  </ul>  <h3>Multiple Project Communications</h3> <ul>  <li>Effective communication in the multiple project environment</li>  <li>Common communication barriers</li>  <li>Multiple project communications plan</li>  <li>Resolving multiple project conflicts</li>  </ul>  <h3>Summary and Next Steps</h3> <ul>  <li>What did we learn, and how can we implement this in our work environments?</li>  </ul>


                </section>

Managing Multiple Projects: In-House Training

<h2>Project Leadership Skills</h2>
<p>To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict.</p>
<p>This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges.</p>
<p>Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable.</p>
<p>Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives.</p><h3>What You Will Learn</h3>
<p>At the end of this course, you will be able to:</p>
<ul>
<li>Explain the importance of vision in driving motivation and engagement</li>
<li>Apply science-based research to better motivate those around you</li>
<li>Strategically leverage both personal and positional power to achieve positive project results</li>
<li>Determine influencing and networking strategies needed for personal growth</li>
<li>Identify ways to problem solve communication challenges when others have different personality styles</li>
<li>Connect stakeholder expectations to project success criteria</li>
<li>Assess key stakeholders across various dimensions of complexity</li>
<li>Apply the four rules of principled negotiation to a real-life conflict situation</li>
<li>Recognize key aspects of a physiological response to conflict</li>
<li>Utilize selected tools and techniques to 'defuse' an emotional situation</li>
<li>Leverage various strategies and tactics to successfully deal with ambiguity at work</li>
</ul><section>
                    <h3>Getting Started / Foundation Concepts</h3><ul><li>Introductions</li><li>Course structure, goals, and objectives</li><li>Beginning a personal action plan</li></ul><h3>Managing Vision and Purpose / Motivating Others</h3><ul><li>Communicating and aligning around vision</li><li>Tying the present to the future</li><li>The importance of purpose</li><li>The art and science of motivation</li></ul><h3>Networking and Influencing</h3><ul><li>Positive politics and project success</li><li>Types of power within organizations</li><li>Power and influence</li><li>Networking best practices</li></ul><h3>Communication</h3><ul><li>The medium and the message</li><li>Personality and communication styles</li><li>Communication challenges</li></ul><h3>Stakeholder Management and Negotiation</h3><ul><li>Identifying stakeholders</li><li>Analyzing stakeholders</li><li>Negotiation basics</li><li>Principled negotiation</li></ul><h3>Conflict Management</h3><ul><li>Dynamics of conflict</li><li>The anatomy of conflict</li><li>Conflict management approaches and tools</li><li>Dealing with ambiguity</li></ul><h3>Summary and Next Steps</h3><ul><li>Key concepts review</li><li>Creating your personal action plan</li></ul>


                </section>

Project Leadership Skills

<h2>Business Intelligence</h2>
 <p>Business Intelligence (BI) refers to a set of technology-based techniques, applications, and practices used to aggregate, analyze, and present business data. BI practices provide historical and current views of vast amounts of data and generate predictions for business operations. The purpose of Business Intelligence is the support of better business decision making. This course provides an overview of the technology and application of BI and how it can be used to improve corporate performance.</p><h3>What you will Learn</h3>
 <p>You will learn how to:</p>
 <ul>
 <li>Specify a data warehouse schema</li>
 <li>Identify the data and visualization to be used for data mining and Business Intelligence</li>
 <li>Design a Business Intelligence user interface</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Agenda</li> <li>Expectations</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>The challenge of decision making</li> <li>What is Business Intelligence?</li> <li>The Business Intelligence value proposition</li> <li>Business Intelligence taxonomy</li> <li>Business Intelligence management issues</li> </ul> <h3>Sources of Business Intelligence</h3> <ul> <li>Data warehousing</li> <li>Data and information</li> <li>Information architecture</li> <li>Defining the data warehouse and its relationships</li> <li>Facts and dimensions</li> <li>Modeling, meta-modeling, and schemas</li> <li>Alternate architectures</li> <li>Building the data warehouse</li> <li>Extracting</li> <li>Transforming</li> <li>Loading</li> <li>Setting up the data and relationships</li> <li>Dimensions and the Fact Table</li> <li>Implementing many-to-many relationships in data warehouse</li> <li>Data marts</li> </ul> <h3>Online Analytical Processing (OLAP)</h3> <ul> <li>What is OLAP?</li> <li>OLAP and OLTP</li> <li>OLAP functionality</li> <li>Multi-dimensions</li> <li>Thinking in more than two dimensions</li> <li>What are the possibilities?</li> <li>OLAP architecture</li> <li>Cubism</li> <li>Tools</li> <li>OLAP variations - MOLAP, ROLAP, HOLAP</li> <li>BI using SOA</li> <li>Applications of Business Intelligence</li> <li>Applying BI through OLAP</li> <li>Enterprise Resource Planning and CRM</li> <li>Business Intelligence and financial information</li> </ul> <h3>Business Intelligence User Interfaces and Presentations</h3> <ul> <li>Data access</li> <li>Push-pull data access</li> <li>Types of decision support systems</li> <li>Designing the front end</li> <li>Presentation formats</li> <li>Dashboards</li> <li>Types of dashboards</li> <li>Common dashboard features</li> <li>Briefing books and scorecards</li> <li>Querying and Reporting</li> <li>Reporting emphasis</li> <li>Retrofitting</li> <li>Talking back</li> <li>Key Performance Indicators</li> <li>Report Definition and Visualization</li> <li>Typical reporting environment</li> <li>Forms of visualization</li> <li>Unconstrained views</li> <li>Data mining</li> <li>What is in the mine?</li> <li>Applications for data mining</li> <li>Data mining architecture</li> <li>Cross Industry Standard Process for Data Mining (CISP-DM)</li> <li>Data mining techniques</li> <li>Validation</li> </ul> <h3>The Business Intelligence User Experience</h3> <ul> <li>The business analyst role</li> <li>Business analysis and data analysis</li> <li>Five-step approach</li> <li>Cultural impact</li> <li>Identifying questions</li> <li>Gathering information</li> <li>Understand the goals</li> <li>The strategic Business Intelligence cycle</li> <li>Focus of Business Intelligence</li> <li>Design for the user</li> <li>Iterate the access</li> <li>Iterative solution development process</li> <li>Review and validation questions</li> <li>Basic approaches</li> <li>Building ad-hoc queries</li> <li>Building on-demand self-service reports</li> <li>Closed loop Business Intelligence</li> <li>Coming attractions - future of Business Intelligence</li> <li>Best practices in Business Intelligence</li> </ul>


                </section>

Business Intelligence

<h2>Agile PM vs. Waterfall PM (In-Person)</h2>
<p>The concept of Agile project management refers to the use of a number of tools and techniques that are based on enabling project teams to deliver products to a predetermined and agreed timeline. The concept of Waterfall project management refers to the use of a number of tools and techniques that are based on enabling project teams to deliver products to a pre-determined and agreed specification. The selection of the most appropriate project management method has, historically, been a choice of 'either/or' when it comes to these two approaches. It is now becoming clear that for many projects, the selection of a single project management method does not satisfy the professionalism of the project team nor does it optimize the return on investment for the sponsoring organization. A radically different approach is needed.</p>
<p>This course presents an approach to project management which capitalizes on the most appropriate elements of each method tailored to the specific project being undertaken. In this course, the Waterfall approach will be based on the PRINCE2 model. Each method will be presented to highlight its particular strategy and strengths. The course will then propose project scenarios which will require the project team to use a hybrid method which brings together aspects of both methods. The overall goal of the course is threefold:</p>
<ul>
<li>To introduce the Waterfall approach to product development.</li>
<li>To introduce the Agile approach to product development.</li>
<li>To explore how a combination of both approaches can bring added value to the sponsoring organization and their customers.</li>
</ul><h3>What you will Learn</h3>
<p>You'll learn how to:</p>
<ul>
<li>Identify the strengths that the Waterfall approach brings to project work</li>
<li>Identify the strengths that the Agile approach brings to project work</li>
<li>Exploit the strengths of each method by combining their practices and protocols to maximize the potential for return on investment</li>
</ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions</li><li>Course structure</li><li>Course goals and objectives</li></ul><h3>Foundation Concepts</h3><ul><li>The purpose and importance of project work</li><li>The drivers for change</li><li>The roles associated with projects</li><li>The parameters of project work</li><li>The significance of project parameters</li><li>The problem of meeting all parameters</li><li>The rationale for ranking the parameters for optimal business return on investment</li></ul><h3>The Waterfall Approach to Parameter Optimization</h3><ul><li>What do we mean by 'Waterfall'?</li><li>Setting, aligning and managing the parameter priorities</li><li>The PRINCE2® process model</li><li>The strengths of Waterfall / PRNCE2®</li></ul><h3>The Agile Approach to Parameter Optimization</h3><ul><li>What do we mean by Agile?</li><li>Setting, aligning and managing the parameter priorities</li><li>The Agile PM process model</li><li>The strengths of Agile / Agile PM</li></ul><h3>Options for Implementing PRINCE2® with Agile PM</h3><ul><li>The available tool set(s)</li><li>Six options for combining both methods</li><li>The value each option brings to the project</li><li>The value each option bring to the sponsoring organization</li><li>Guidelines for experimenting with these and other creative combinations</li></ul><h3>The Challenges for the 'Combination' Project Management Team</h3><ul><li>The sponsoring organization</li><li>The decision making body within the project</li><li>The project manager</li><li>The delivery team</li></ul>


                </section>

Agile PM vs. Waterfall PM (In-Person)

<h2>Business Intelligence: In-House Training</h2>
 <p>Business Intelligence (BI) refers to a set of technology-based techniques, applications, and practices used to aggregate, analyze, and present business data. BI practices provide historical and current views of vast amounts of data and generate predictions for business operations. The purpose of Business Intelligence is the support of better business decision making. This course provides an overview of the technology and application of BI and how it can be used to improve corporate performance.</p><h3>What you will Learn</h3>
 <p>You will learn how to:</p>
 <ul>
 <li>Specify a data warehouse schema</li>
 <li>Identify the data and visualization to be used for data mining and Business Intelligence</li>
 <li>Design a Business Intelligence user interface</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Agenda</li> <li>Expectations</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>The challenge of decision making</li> <li>What is Business Intelligence?</li> <li>The Business Intelligence value proposition</li> <li>Business Intelligence taxonomy</li> <li>Business Intelligence management issues</li> </ul> <h3>Sources of Business Intelligence</h3> <ul> <li>Data warehousing</li> <li>Data and information</li> <li>Information architecture</li> <li>Defining the data warehouse and its relationships</li> <li>Facts and dimensions</li> <li>Modeling, meta-modeling, and schemas</li> <li>Alternate architectures</li> <li>Building the data warehouse</li> <li>Extracting</li> <li>Transforming</li> <li>Loading</li> <li>Setting up the data and relationships</li> <li>Dimensions and the Fact Table</li> <li>Implementing many-to-many relationships in data warehouse</li> <li>Data marts</li> </ul> <h3>Online Analytical Processing (OLAP)</h3> <ul> <li>What is OLAP?</li> <li>OLAP and OLTP</li> <li>OLAP functionality</li> <li>Multi-dimensions</li> <li>Thinking in more than two dimensions</li> <li>What are the possibilities?</li> <li>OLAP architecture</li> <li>Cubism</li> <li>Tools</li> <li>OLAP variations - MOLAP, ROLAP, HOLAP</li> <li>BI using SOA</li> <li>Applications of Business Intelligence</li> <li>Applying BI through OLAP</li> <li>Enterprise Resource Planning and CRM</li> <li>Business Intelligence and financial information</li> </ul> <h3>Business Intelligence User Interfaces and Presentations</h3> <ul> <li>Data access</li> <li>Push-pull data access</li> <li>Types of decision support systems</li> <li>Designing the front end</li> <li>Presentation formats</li> <li>Dashboards</li> <li>Types of dashboards</li> <li>Common dashboard features</li> <li>Briefing books and scorecards</li> <li>Querying and Reporting</li> <li>Reporting emphasis</li> <li>Retrofitting</li> <li>Talking back</li> <li>Key Performance Indicators</li> <li>Report Definition and Visualization</li> <li>Typical reporting environment</li> <li>Forms of visualization</li> <li>Unconstrained views</li> <li>Data mining</li> <li>What is in the mine?</li> <li>Applications for data mining</li> <li>Data mining architecture</li> <li>Cross Industry Standard Process for Data Mining (CISP-DM)</li> <li>Data mining techniques</li> <li>Validation</li> </ul> <h3>The Business Intelligence User Experience</h3> <ul> <li>The business analyst role</li> <li>Business analysis and data analysis</li> <li>Five-step approach</li> <li>Cultural impact</li> <li>Identifying questions</li> <li>Gathering information</li> <li>Understand the goals</li> <li>The strategic Business Intelligence cycle</li> <li>Focus of Business Intelligence</li> <li>Design for the user</li> <li>Iterate the access</li> <li>Iterative solution development process</li> <li>Review and validation questions</li> <li>Basic approaches</li> <li>Building ad-hoc queries</li> <li>Building on-demand self-service reports</li> <li>Closed loop Business Intelligence</li> <li>Coming attractions - future of Business Intelligence</li> <li>Best practices in Business Intelligence</li> </ul>


                </section>

Business Intelligence: In-House Training

<h2>Scrum Product Owner Exam Prep</h2>
 <p>This workshop prepares you for the Scrum.org PSPO™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org</p>
 <p>The Product Owner is responsible for maximizing the value of the product and the work of the Development Team. The Product Owner must be knowledgeable, available, and empowered to make decisions quickly in order for an Agile project to be successful.</p>
 <p>The Product Owner's key accountability is the Product Backlog. Managing, maintaining, and evolving the Product Backlog involves:</p>
 <ul>
 <li>Establishing a clear vision that engages the Development Team and stakeholders</li>
 <li>Clearly expressing Product Backlog items</li>
 <li>Ordering the items in the Product Backlog to best achieve the vision and goals</li>
 <li>Ensuring that the Product Backlog is visible, transparent, and clear to all</li>
 <li>Working with the Development Team throughout the project to create a product that fits the customer's need</li>
 </ul>
 <p>The Professional Scrum Product Owner™ I (PSPO I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSPO I credential holders demonstrate an intermediate understanding of the Scrum framework, and how to apply it to maximize the value delivered with a product. They will exhibit a dedication to continued professional development, and a high level of commitment to their field of practice.</p>
 <p>Scrum.org does not require that you take their own sponsored or any preparatory training. However, training can facilitate your preparation for this credential. And this course is based on IIL's Scrum Product Owner Workshop, which is aligned with The Scrum Guide™. It will provide you with the information you need to pass the exam and IIL will make the arrangements for your online exam. You will be provided with an exam code and instructions, so that you can take the exam at your convenience, any time you are ready after the course. Passwords have no expiration date, but they are valid for one attempt only. See additional exam details on the next page.</p><h3>What you will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Successfully prepare for the Scrum.org PSPO I exam</li>
 <li>Identify the characteristics of a successful Product Owner</li>
 <li>Create a powerful vision statement</li>
 <li>Apply techniques to understand your customers and the market</li>
 <li>Manage and engage stakeholders</li>
 <li>Write effective user stories with acceptance criteria</li>
 <li>Utilize techniques to visualize and prioritize the Product Backlog</li>
 <li>Participate in the 5 Scrum events as the Product Owner</li>
 <li>Understand the Product Owner's role in closing a Scrum project</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Workshop orientation</li> <li>Exam prep preview</li> </ul> <h3>Fundamentals Recap</h3> <ul> <li>Agile Manifesto, values, and mindset</li> <li>Product Owner characteristics</li> <li>Good vs. great Product Owner</li> </ul> <h3>Product Ownership</h3> <ul> <li>Product ownership</li> <li>Project vision</li> <li>Understand your customers and market</li> <li>Personas</li> <li>Stakeholder management and engagement</li> </ul> <h3>The Product Backlog</h3> <ul> <li>User Stories and Acceptance Criteria</li> <li>Preparing User Stories for a Sprint</li> <li>The Product Backlog</li> <li>Visualizing the Product Backlog</li> <li>Product Backlog Prioritization</li> <li>Technical Debt</li> </ul> <h3>Sprint Planning and Daily Standups</h3> <ul> <li>Sprint Planning</li> <li>Planning Poker</li> <li>Team Engagement</li> <li>Daily Standups</li> </ul> <h3>Sprint Review, Retrospectives, and Closing</h3> <ul> <li>Sprint Reviews</li> <li>Key Agile Patterns</li> <li>Retrospectives</li> <li>Closing the Project</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review of course goals, objectives, and content</li> <li>Exam prep next steps</li> </ul>


                </section>

Scrum Product Owner Exam Prep

<h2>Scrum Product Owner Exam Prep: In-House Training</h2>
 <p>This workshop prepares you for the Scrum.org PSPO™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org</p>
 <p>The Product Owner is responsible for maximizing the value of the product and the work of the Development Team. The Product Owner must be knowledgeable, available, and empowered to make decisions quickly in order for an Agile project to be successful.</p>
 <p>The Product Owner's key accountability is the Product Backlog. Managing, maintaining, and evolving the Product Backlog involves:</p>
 <ul>
 <li>Establishing a clear vision that engages the Development Team and stakeholders</li>
 <li>Clearly expressing Product Backlog items</li>
 <li>Ordering the items in the Product Backlog to best achieve the vision and goals</li>
 <li>Ensuring that the Product Backlog is visible, transparent, and clear to all</li>
 <li>Working with the Development Team throughout the project to create a product that fits the customer's need</li>
 </ul>
 <p>The Professional Scrum Product Owner™ I (PSPO I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSPO I credential holders demonstrate an intermediate understanding of the Scrum framework, and how to apply it to maximize the value delivered with a product. They will exhibit a dedication to continued professional development, and a high level of commitment to their field of practice.</p>
 <p>Scrum.org does not require that you take their own sponsored or any preparatory training. However, training can facilitate your preparation for this credential. And this course is based on IIL's Scrum Product Owner Workshop, which is aligned with The Scrum Guide™. It will provide you with the information you need to pass the exam and IIL will make the arrangements for your online exam. You will be provided with an exam code and instructions, so that you can take the exam at your convenience, any time you are ready after the course. Passwords have no expiration date, but they are valid for one attempt only. See additional exam details on the next page.</p><h3>What you will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Successfully prepare for the Scrum.org PSPO I exam</li>
 <li>Identify the characteristics of a successful Product Owner</li>
 <li>Create a powerful vision statement</li>
 <li>Apply techniques to understand your customers and the market</li>
 <li>Manage and engage stakeholders</li>
 <li>Write effective user stories with acceptance criteria</li>
 <li>Utilize techniques to visualize and prioritize the Product Backlog</li>
 <li>Participate in the 5 Scrum events as the Product Owner</li>
 <li>Understand the Product Owner's role in closing a Scrum project</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Workshop orientation</li> <li>Exam prep preview</li> </ul> <h3>Fundamentals Recap</h3> <ul> <li>Agile Manifesto, values, and mindset</li> <li>Product Owner characteristics</li> <li>Good vs. great Product Owner</li> </ul> <h3>Product Ownership</h3> <ul> <li>Product ownership</li> <li>Project vision</li> <li>Understand your customers and market</li> <li>Personas</li> <li>Stakeholder management and engagement</li> </ul> <h3>The Product Backlog</h3> <ul> <li>User Stories and Acceptance Criteria</li> <li>Preparing User Stories for a Sprint</li> <li>The Product Backlog</li> <li>Visualizing the Product Backlog</li> <li>Product Backlog Prioritization</li> <li>Technical Debt</li> </ul> <h3>Sprint Planning and Daily Standups</h3> <ul> <li>Sprint Planning</li> <li>Planning Poker</li> <li>Team Engagement</li> <li>Daily Standups</li> </ul> <h3>Sprint Review, Retrospectives, and Closing</h3> <ul> <li>Sprint Reviews</li> <li>Key Agile Patterns</li> <li>Retrospectives</li> <li>Closing the Project</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review of course goals, objectives, and content</li> <li>Exam prep next steps</li> </ul>


                </section>

Scrum Product Owner Exam Prep: In-House Training

<h2>Use Cases for Business Analysis</h2>
 <p>The use case is a method for documenting the interactions between the user of a system and the system itself. Use cases have been in the software development lexicon for over twenty years, ever since it was introduced by Ivar Jacobson in the late 1980s. They were originally intended as aids to software design in object-oriented approaches. However, the method is now used throughout the Solution Development Life Cycle from elicitation through to specifying test cases, and is even applied to software development that is not object oriented.</p>
 <p>This course identifies how business analysts can apply use cases to the processes of defining the problem domain through elicitation, analyzing the problem, defining the solution, and confirming the validity and usability of the solution.</p><h3>What you will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Apply the use case method to define the problem domain and discover the conditions that need improvement in a business process</li>
 <li>Employ use cases in the analysis of requirements and information to create a solution to the business problem</li>
 <li>Translate use cases into requirements</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Course structure</li> <li>Course goals and objectives</li> </ul> <h3>Foundation Concepts</h3> <ul> <li>Overview of use case modeling</li> <li>What is a use case model?</li> <li>The 'how and why' of use cases</li> <li>When to perform use case modeling</li> <li>Where use cases fit into the solution life cycle</li> <li>Use cases in the problem domain</li> <li>Use cases in the solution domain</li> <li>Use case strengths and weaknesses</li> <li>Use case variations</li> <li>Use case driven development</li> <li>Use case lexicon</li> <li>Use cases</li> <li>Actors and roles</li> <li>Associations</li> <li>Goals</li> <li>Boundaries</li> <li>Use cases though the life cycle</li> <li>Use cases in the life cycle</li> <li>Managing requirements with use cases</li> <li>The life cycle is use case driven</li> </ul> <h3>Elicitation with Use Cases</h3> <ul> <li>Overview of the basic mechanics and vocabulary of use cases</li> <li>Apply methods of use case elicitation to define the problem domain, or 'as is' process</li> <li>Use case diagrams</li> <li>Why diagram?</li> <li>Partitioning the domain</li> <li>Use case diagramming guidelines</li> <li>How to employ use case diagrams in elicitation</li> <li>Guidelines for use case elicitation sessions</li> <li>Eliciting the problem domain</li> <li>Use case descriptions</li> <li>Use case generic description template</li> <li>Alternative templates</li> <li>Elements</li> <li>Pre and post conditions</li> <li>Main Success Scenario</li> <li>The conversation</li> <li>Alternate paths</li> <li>Exception paths</li> <li>Writing good use case descriptions</li> <li>Eliciting the detailed workflow with use case descriptions</li> <li>Additional information about use cases</li> </ul> <h3>Analyzing Requirements with Use Cases</h3> <ul> <li>Use case analysis on existing requirements</li> <li>Confirming and validating requirements with use cases</li> <li>Confirming and validating information with use cases</li> <li>Defining the actors and use cases in a set of requirements</li> <li>Creating the scenarios</li> <li>Essential (requirements) use case</li> <li>Use case level of detail</li> </ul> <h3>Use Case Analysis Techniques</h3> <ul> <li>Generalization and Specialization</li> <li>When to use generalization or specialization</li> <li>Generalization and specialization of actors</li> <li>Generalization and specialization of use cases</li> <li>Examples</li> <li>Associating generalizations</li> <li>Subtleties and guidelines</li> <li>Use Case Extensions</li> <li>The &lt;&gt; association</li> <li>The &lt;&gt; association</li> <li>Applying the extensions</li> <li>Incorporating extension points into use case descriptions</li> <li>Why use these extensions?</li> <li>Extensions or separate use cases</li> <li>Guidelines for extensions</li> <li>Applying use case extensions</li> <li>Patterns and anomalies</li> <li>o Redundant actors</li> <li>Linking hierarchies</li> <li>Granularity issues</li> <li>Non-user interface use cases</li> <li>Quality considerations</li> <li>Use case modeling errors to avoid</li> <li>Evaluating use case descriptions</li> <li>Use case quality checklist</li> </ul> <h3>Relationship between Use Cases and Business Requirements</h3> <ul> <li>Creating a Requirements Specification from Use Cases</li> <li>Flowing the conversation into requirements</li> <li>Mapping to functional specifications</li> <li>Adding non-functional requirements</li> <li>Relating use cases to other artifacts</li> <li>Wire diagrams and user interface specifications</li> <li>Tying use cases to test cases and scenarios</li> <li>Project plans and project schedules</li> </ul> <h3>Relationship between Use Cases and Functional Specifications</h3> <ul> <li>System use cases</li> <li>Reviewing business use cases</li> <li>Balancing use cases</li> <li>Use case realizations</li> <li>Expanding and explaining complexity</li> <li>Activity diagrams</li> <li>State Machine diagrams</li> <li>Sequence diagrams</li> <li>Activity Diagrams</li> <li>Applying what we know</li> <li>Extension points</li> <li>Use case chaining</li> <li>Identifying decision points</li> </ul> <h3>Use Case Good Practices</h3> <ul> <li>The documentation trail for use cases</li> <li>Use case re-use</li> <li>Use case checklist</li> </ul> <h3>Summary</h3> <ul> <li>What did we learn, and how can we implement this in our work environment?</li> </ul>


                </section>

Use Cases for Business Analysis

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Nottingham

Paisley

Birmingham

Luton

Northampton

Bedford

Liverpool 

Swansea

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

Bournemouth

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Brighton

Droitwich Spa

Leeds

Newport

Peterborough

Milton Keynes 

Hull

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Everything is energy. This is a simple scientific fact. When our energy is flowing and we are in harmony with ourselves, our world reflects this same harmony. Yet so few of us work in harmony with our energies. We question why we suffer the same problems over and over again. We wonder why we work on ourselves yet still don't seem to see the progress we would like. 
The answer could well lie within your energy.
There are seven main energy centres, or chakras, within our personal energy field that govern different areas of your life. In cleansing and healing each chakra, you open yourself up to cleansing and healing the associated aspect of your life. You clear physical and emotional blocks to free your energies to flow and bring in success, joy, and love. 
As you progress through this 9-week energy healing journey, you will learn about each chakra. You will discover where each one is located in your energetic body as well as what each is associated with so you can connect with that chakra more effectively. You'll discover how your chakras are affecting your health, your relationships, your career, and all other areas of your life. 
Each workshop will start by reflecting on your experience so far and thinking about what you would like to achieve over the next seven days.
We will cover various exercises and activities in the session for you to do throughout the week to continue to work with your energies. You can choose what  you would like to do moving forward to support each chakra. In addition, there are daily journal prompts for you to do first thing in the morning and last thing at night. This is your opportunity to note down your experiences and insights and explore the energy of each chakra in more depth. 
You can do the same activities all week or you can switch things up and do something different every day. This is YOUR journey, so choose what feels right to you. 
If you’re still unsure which ones to do, Thea is available via email for guidance throughout the week. 
In the first week, we will assess your current state of being to establish the baseline you’re working from. This is where you see where you are in this moment so you can compare your progress at the end of the course.  This week is also a useful introduction to establishing the routine you’re going to follow throughout the course. It will help you develop the habit of journaling morning and night and deciding when is good for you to do your chosen activities. You may like to do these first thing in the morning before or after journaling; at some point during the day when you have some time to yourself; or in the evening before you reflect on your day in the journal. 
The second week of the course is when we progress to working with the chakras, starting with the root chakra. We will spend a week connecting with the root chakra and working to free up any blocked or stagnant energy so it’s clear and the energy flowing before you move on to the sacral. After a week with the sacral chakra, we’ll then move up to the solar plexus and so on and so on. 
In the ninth and final week of the course you’ll reflect on your progress and look at the changes you’ve experienced over the past few weeks. You’ll check in with each chakra and notice how it feels now compared to when you started. You’ll be given exercises you can do moving forward to keep you connected to your personal flow of energy so you can identify and clear any blocks before they can cause any problems. 
When you’ve finished, you may feel there’s more work you need to do. Replays will be available to all attendees, so you can go back and focus on the chakra(s) you think need extra support or simply go back to the beginning and start the process all over again!
Everyone who signs up for the course will receive a free copy of the accompanying workbook so they have a personal record of their experience of the course. 

Neptune's Daughter Ltd

Online Course Creation

Holistic Therapy

Spiritual Healing

Energy Healing

Online Education

Join author Thea Faye in this nine week energy healing course. Clear your chakras, raise your vibration and enjoy holistic harmony and wellbeing! Each attendee will receive a FREE accompanying workbook. 

My Nine Week Energy Healing Journey - An online series of workshops

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Retreat in Daily Life</strong> is a way to find something of what you might experience on a residential retreat, with the difference being that you are at home, and the prayer experience is woven into the rhythm of your ordinary life.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The&nbsp;Contemplative at Home Retreat in Daily Life</strong> involves two components:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Six days per week : Thirty to Forty-five minutes of <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">daily personal prayer</strong>, with suggested meditations and reflection questions.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">One day per week : A&nbsp;two-hour Zoom call, to share with other pilgrims who are on retreat with you. Lissy hosts these sessions in a <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">group spiritual direction</strong> format.&nbsp;</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this for?</strong></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">This retreat is suitable for anyone who has (or has had) some kind of practice of Christian prayer, and is ready to explore a bit more of their faith, their prayer life or their relationship with God.&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">This might be for you if you</div><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Would like to explore the contemplative prayer traditions of the Christian faith</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Are ready for something deeper in your relationship with God</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Hope to find God in new ways</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Would like some structure and support to help you reinstate a habit of daily prayer</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Would like to go away on retreat, but are unable to at the moment</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Enjoy&nbsp;</span>Contemplative at Home meditations and want to connect&nbsp;with others who do as well</div></li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Prayer Material</strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Meditations from the Contemplative at Home archives are suggested for five days of the week, with an Examen or review practice on the sixth day of the week. Each week follows a slightly different theme.</span></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p id="isPasted" style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week One: Introduction to Contemplative Prayer / Establishing your Routine</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Two: Lectio Divina / Listening to Scripture</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Three: Imaginative Contemplation / Encoutering Jesus&nbsp;</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Four: Praying with the Psalms / My Life in God</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Prompts for reflection are also provided. Most of the meditations are around twenty minutes in length, with a suggested 15 minutes after the audio&nbsp;meditation for journalling or reflecting on your prayer experience.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Further Details and Commitment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The times listed on the sign up link above reflect the time for the group calls. Please be aware of your local time zone. I work in the UK and times may be listed for GMT.&nbsp;&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">There will be one call before the retreat begins, and one at the end of each week, for a total of 5 calls.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">There will be a maximum of six participants in the group.<br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please check that you are able to attend all of the group sessions before you apply.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The daily prayer can be done at any time that suits you but, if you don&#39;t already have a 30-45 minute window of time devoted to prayer each day, do take some time to think about when you might fit it in, for example: will you wake up earlier? Will you do it at lunch time? in the evening? How realistic is this? &nbsp;Is there a place in your house where you could sit to pray? Will&nbsp;those you share space with will be able to respect your commitment to the retreat?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This won&#39;t be for everyone, but for those who are drawn to take part in this prayer experience, I have no doubt that it will be a positive and enriching time. I am really looking forward to sharing this space with you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Contemplative at Home

Contemplative at Home Retreat in Daily Life



Bayfield Training and the University of Cambridge Department of Land Economy
This prestigious eight-week online Real Estate course is suitable for modellers new to Real Estate and experienced Real Estate Analysts looking to formalise their skill set. This course will equip you with skills to start building your own financial models and the certificate will give your employers and colleagues reassurance of your expertise.
If you want to enhance your financial modelling skills over an extended period, the Real Estate Financial Modelling Certificate is the course for you.
This online real estate course has been put together exclusively for the Real Estate Financial Modelling certificate, using state of the art digital resources such as animations, video-steps, digital whiteboard and video-interactions as well as the spreadsheets, text based resources and tutor contact you would expect from any of Bayfield Training’s classroom based courses.
 Assessment is in the form of a guided model build exercise and written model appraisal. Participants benefit from an additional months access to the course platform after submission of the assessment.


On this course you will:
Become a competent model builder, building Real Estate Financial Models from scratch
Learn tricks and concepts from financial modelling experts with decades of experience in practice and academia
Learn how to use Real Estate Financial Models to make informed investment decisions
Learn at a consistent pace over 8 weeks allowing you to take the time to fully grasp this important skill
This course is suitable for:
Chartered Surveyors
Asset Managers
Financial Controllers
Financial Analysts
Investment Managers
Property Managers
Real Estate Students/Recent Graduates
Course Outline:
Module 1 - Economic Context
Introduction to Real Estate Asset Modelling and how it relates to and is distinct from Econometric Models.
Introduction to Real Estate Asset Modelling and how it relates to and is distinct from Econometric Models.
Why Real Estate Asset Modelling is important
Understanding the occupier, asset and development markets and the relevant modelling approaches for each
Real Estate Sub-Sector Key Performance Indicators
Introduction to conventional valuations and financial mathematics
Understanding and minimising errors in Financial Models


Module 2 - Cash Flow Fundamentals
Constructing a financial model from first principles.
Understanding all the components of a basic cash flow model
Understand why Corporate Finance Models and Real Estate Models are different
Financial Model Design
Making the link between valuations, income mathematics and discounted cash flows
Internal Rate of Return, Net Present Value,Worth and other metrics
Features and techniques to aid fast model building


Module 3 - Developing the Cash Flow
Adapting financial models for different periodicities and building rent functions for different rent behaviour.
Understanding how leases vary with respect to rent over time: Rent Reviews, Break Clauses, Rent Free Periods, Lease Expiries etc.
Developing the concept of a Rent Function in Excel
Logic mathematics and Logic functions
Projecting rent to adapt to different lease contracts and growth patterns
Alternative solutions to Logic functions
Comparative analysis of lease structures in different jurisdictions and adapting financial models


Module 4 - Real Estate Data
Understanding the different sources of data, constructing basic time series models and recognising basic patterns.
Key Property market indicators
Characteristics and application of key input metrics for Real Estate Appraisals
Understanding the eight components of Real Estate Price Dynamics
Awareness of the different sources of data
Reading and using general property market reports
Constructing basic time series models and recognising basic patterns


Module 5 - Development Appraisals
Constructing a development appraisal from first principles and understanding development return metrics.
Understanding the key components of a development project
Understanding the difference between development and investment appraisals
Residual Appraisals and Profit Calculations
Cost orientated cash flows and phased sales
Cumulative construction cost patterns: incidental, fixed, loaded and S-curve
Development return metrics and Modified IRRs


Module 6 - Multi-let Cash Flows
Constructing an advanced multi-let cash flow model and learn different techniques to build flexible rent functions.
Multi-let and portfolio model design principles
Building complex date functions and date series
The three multi-let rent projection techniques
Perpendicular Rent Functions
Incorporate advanced rent adjustments into the Rent Function
Incorporate sector and period varying rental growth rates
Simplifying OPEX and CAPEX projections
Discounting techniques on complex and volatile cash flows


Module 7 - Project Finance
Constructing a flexible Real Estate Debt Finance model.
Revision of the Mathematics of amortisation and debt finance
Basic senior debt models and geared net cash flow
LTV, IRR and Interest Rate Dynamics
Flexible term, repayment options and deferred interest
Loan covenant tests
Understanding different tranches of debt
Understanding how complex debt structures impact the returns to different parties


Module 8 - Model Interpretation and Risk Analysis
Learn how to read, analyse and report on real estate financial models.
Understand how to read models and develop an investment narrative
Visualise model outputs using graph functions, conditional formatting, dynamic symbols and dashboards
Learn how to use built-in Sensitivity, Scenario Analysis tools and third-party add-ins
Learn how to construct varied project scenarios in a systematic way
Introduction to Monte Carlo Analysis and VBA
Optimising sale dates and other parameters
Create well written, attractive and persuasive reports


Included in the Course
Bayfield Training and University of Cambridge Accredited Certificate & LinkedIn Proficiency Badge
64 CPD Hours
1 Month Post-Course Access to the Digital Platform - 12 Months Post-Course Access to the Platform can be purchased for an additional fee
Course Files
Q&A Webinars and Guest Speaker Webinars
Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers


2024 Cohort Dates Include:
3rd June to 29th July
5th August to 25th September 2024
30th September to 25th November


For more information, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Real Estate Finance

Financial Modelling

Microsoft Excel

Professional Development

Continuous Professional Development (CPD)

University of Cambridge & Bayfield Training - Real Estate Financial Modelling Certificate (Online Self-Study)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for Administrators who need to setup, configure and manage SharePoint Online as part of their Office 365 Administration.</p>Overview<p>After completing this course, students will gain the skills to:  - Understand the architecture of SharePoint Online  - Have knowledge of all the components in SharePoint Online  - Have on hands on experience configuring the components of SharePoint Online  - Have hands on experience configuring the options  - Work with Site Collections and storage options  - Manage user profiles and social profiling  - Understand and configure data connectivity in SharePoint Online  - Build a taxonomy structure   - Understand and configure Search in SharePoint Online  - Configure and deploy apps  - Understand and define Enterprise content management and data loss prevention.  - Configure additional options and features in SharePoint Online such as Information Rights Management</p><p>This course will introduce the audience to SharePoint Online Administration in Office 365 and explain and demonstrate the configuration options for SharePoint Online. The course is appropriate for existing SharePoint on-premises administrators and new administrators to Office 365 who need to understand how to correctly setup SharePoint Online for their company. The course will also help SharePoint on-premise administrators understand the differences between SharePoint on-premises and SharePoint Online.</p></div><div id="course-pills-2"><h3>1 - INTRODUCTION TO OFFICE 365 AND SHAREPOINT ONLINE</h3> <ul> <li>Introduction to the Office 365 Administration Center</li> <li>Configure Reporting</li> <li>Accessing SharePoint management tools</li> <li>Accessing security and compliancy</li> <li>Managing Office 365 and SharePoint Online with PowerShell</li> <li>Comparing On Premises SharePoint with SharePoint Online</li> <li>User identity in Office 365 and SharePoint Online</li> <li>Manging user domains</li> <li>Building Hybrid scenarios</li> <li>OneDrive and Sites redirection</li> <li>Yammer redirection</li> <li>Understand hybrid search</li> <li>Hybrid business data connectivity</li> <li>Hybrid taxonomy</li> </ul> <h3>2 - WORKING WITH SITE COLLECTIONS</h3> <ul> <li>Introduction to classic and modern admin centers</li> <li>Creating Site Collections</li> <li>Defining ownership and security for site collections</li> <li>Configuring Storage</li> <li>Configure External Access to site collections</li> <li>Recovering site collections</li> <li>Configure external sharing</li> <li>Managing site collections with PowerShell</li> </ul> <h3>3 - MANAGING USER PROFILES</h3> <ul> <li>Overview of the profile service</li> <li>Defining profile properties</li> <li>Map profile properties to a term store</li> <li>Creating custom profile properties</li> <li>Managing audiences</li> <li>Creating audiences</li> <li>Managing user profile policies</li> <li>Configure trusted my site host locations</li> <li>Configure preferred search center locations</li> <li>Defining read access permission levels</li> <li>Configuring newsfeed options</li> <li>Setup email notifications</li> <li>Configure my site cleanup</li> </ul> <h3>4 - WORKING WITH DATA CONNECTIONS</h3> <ul> <li>Introduction to Data Connections</li> <li>Overview of PowerApps, Flow and PowerBi</li> <li>Overview of the business connectivity service</li> <li>Introduction to BDC definition files</li> <li>Creating BDC definition files</li> <li>Introduction to the secure store service</li> <li>Configuring the secure store service</li> <li>Creating secure store target application settings</li> <li>Configure connections to cloud services</li> <li>Configure connections to on-premises services</li> <li>Tools to build data connections</li> <li>Creating external content types</li> <li>Building external lists using external data</li> </ul> <h3>5 - MANAGING THE TERM STORE</h3> <ul> <li>Overview of the term store</li> <li>Understanding terms and life cycle management</li> <li>Creating term groups</li> <li>Creating the term store</li> <li>Creating Term Sets in the UI</li> <li>Creating Term Sets via importing via a CSV</li> <li>Creating terms in the UI</li> <li>Creating terms via PowerShell and CSOM</li> <li>Manage terms with synonyms and pinning</li> <li>Configure delegated administration</li> </ul> <h3>6 - CONFIGURING SEARCH</h3> <ul> <li>An Introduction to the search service</li> <li>Classic versus Modern search experience</li> <li>Understanding Managed Properties</li> <li>Create Managed Properties</li> <li>Manage Authoritative pages</li> <li>Understand Result sources</li> <li>Create and configure result sources</li> <li>Understand Query rules</li> <li>Promoting results through query rules</li> <li>Remove search results from the index</li> <li>Exporting search configurations</li> <li>Importing search configurations</li> </ul> <h3>7 - CONFIGURING APPS</h3> <ul> <li>An Introduction to Apps</li> <li>Understanding the App Catalog</li> <li>Building the App catalog</li> <li>Adding Apps to the catalog</li> <li>Add Apps to your SharePoint sites</li> <li>Adding Apps via the marketplace store</li> <li>Manage App licensing</li> <li>Configure store access settings</li> <li>Monitoring app usage</li> </ul> <h3>8 - ENTERPRISE CONTENT MANAGEMENT IN SHAREPOINT ONLINE</h3> <ul> <li>An Introduction to ECM in SharePoint Online</li> <li>Components of ECM</li> <li>Office 365 versus classic compliancy</li> <li>Understanding In-Place records management</li> <li>Configure In-Place records management</li> <li>Understanding the records center</li> <li>Build and configure a records center</li> <li>Understanding the compliancy policy center</li> <li>Build a compliancy policy center and configure policies</li> <li>Discover the security and compliancy center</li> <li>Configure an eDiscovery center</li> <li>Build an eDiscovery case</li> <li>Understand data loss prevention</li> <li>Build a data loss prevention policy and query</li> <li>Working with classification and data governance</li> </ul> <h3>9 - MANAGE OPTIONS FOR SHAREPOINT ONLINE</h3> <ul> <li>Configure OneDrive features</li> <li>Configure use of Yammer or Newsfeeds</li> <li>Understand Information Rights Management</li> <li>Configure Information Rights Management</li> <li>Define site classification options</li> <li>Understand early release options for Office 365</li> <li>Configure Early release options for your Office 365 tenant</li> <li>Manage Access Control</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans 55238 SharePoint Online for Administrators training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the 55238 SharePoint Online for Administrators course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Microsoft Certification

Microsoft Sharepoint

Microsoft 365

Microsoft AZ-104

SharePoint

Microsoft AZ-303

55238 SharePoint Online for Administrators

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>The Microsoft Security Operations Analyst collaborates with organizational stakeholders to secure information technology systems for the organization. Their goal is to reduce organizational risk by rapidly remediating active attacks in the environment, advising on improvements to threat protection practices, and referring violations of organizational policies to appropriate stakeholders. Responsibilities include threat management, monitoring, and response by using a variety of security solutions across their environment. The role primarily investigates, responds to, and hunts for threats using Microsoft Sentinel, Microsoft Defender for Cloud, Microsoft 365 Defender, and third-party security products. Since the Security Operations Analyst consumes the operational output of these tools, they are also a critical stakeholder in the configuration and deployment of these technologies.</p><p></p><p></p><p>Learn how to investigate, respond to, and hunt for threats using Microsoft Sentinel, Microsoft Defender for Cloud, and Microsoft 365 Defender. In this course you will learn how to mitigate cyberthreats using these technologies. Specifically, you will configure and use Microsoft Sentinel as well as utilize Kusto Query Language (KQL) to perform detection, analysis, and reporting. The course was designed for people who work in a Security Operations job role and helps learners prepare for the exam SC-200: Microsoft Security Operations Analyst.</p><p></p>Prerequisites<p></p><li>Basic understanding of Microsoft 365</li>  <li>Fundamental understanding of Microsoft security, compliance, and identity products</li>   <li> Intermediate understanding of Windows 10</li>  <li> Familiarity with Azure services, specifically Azure SQL Database and Azure Storage</li>   <li> Familiarity with Azure virtual machines and virtual networking</li>   <li>Basic understanding of scripting concepts.</li><p></p></div><div id="course-pills-2"><h3>1 - Introduction to Microsoft 365 threat protection</h3> <ul> <li>Explore Extended Detection &amp; Response (XDR) response use cases</li> <li>Understand Microsoft Defender XDR in a Security Operations Center (SOC)</li> <li>Explore Microsoft Security Graph</li> <li>Investigate security incidents in Microsoft Defender XDR</li> </ul> <h3>2 - Mitigate incidents using Microsoft 365 Defender</h3> <ul> <li>Use the Microsoft Defender portal</li> <li>Manage incidents</li> <li>Investigate incidents</li> <li>Manage and investigate alerts</li> <li>Manage automated investigations</li> <li>Use the action center</li> <li>Explore advanced hunting</li> <li>Investigate Microsoft Entra sign-in logs</li> <li>Understand Microsoft Secure Score</li> <li>Analyze threat analytics</li> <li>Analyze reports</li> <li>Configure the Microsoft Defender portal</li> </ul> <h3>3 - Protect your identities with Microsoft Entra ID Protection</h3> <ul> <li>Microsoft Entra ID Protection overview</li> <li>Detect risks with Microsoft Entra ID Protection policies</li> <li>Investigate and remediate risks detected by Microsoft Entra ID Protection</li> </ul> <h3>4 - Remediate risks with Microsoft Defender for Office 365</h3> <ul> <li>Automate, investigate, and remediate</li> <li>Configure, protect, and detect</li> <li>Simulate attacks</li> </ul> <h3>5 - Safeguard your environment with Microsoft Defender for Identity</h3> <ul> <li>Configure Microsoft Defender for Identity sensors</li> <li>Review compromised accounts or data</li> <li>Integrate with other Microsoft tools</li> </ul> <h3>6 - Secure your cloud apps and services with Microsoft Defender for Cloud Apps</h3> <ul> <li>Understand the Defender for Cloud Apps Framework</li> <li>Explore your cloud apps with Cloud Discovery</li> <li>Protect your data and apps with Conditional Access App Control</li> <li>Walk through discovery and access control with Microsoft Defender for Cloud Apps</li> <li>Classify and protect sensitive information</li> <li>Detect Threats</li> </ul> <h3>7 - Respond to data loss prevention alerts using Microsoft 365</h3> <ul> <li>Describe data loss prevention alerts</li> <li>Investigate data loss prevention alerts in Microsoft Purview</li> <li>Investigate data loss prevention alerts in Microsoft Defender for Cloud Apps</li> </ul> <h3>8 - Manage insider risk in Microsoft Purview</h3> <ul> <li>Insider risk management overview</li> <li>Create and manage insider risk policies</li> <li>Investigate insider risk alerts</li> <li>Take action on insider risk alerts through cases</li> <li>Manage insider risk management forensic evidence</li> <li>Create insider risk management notice templates</li> </ul> <h3>9 - Investigate threats by using audit features in Microsoft Defender XDR and Microsoft Purview Standard</h3> <ul> <li>Explore Microsoft Purview Audit solutions</li> <li>Implement Microsoft Purview Audit (Standard)</li> <li>Start recording activity in the Unified Audit Log</li> <li>Search the Unified Audit Log (UAL)</li> <li>Export, configure, and view audit log records</li> <li>Use audit log searching to investigate common support issues</li> </ul> <h3>10 - Investigate threats using audit in Microsoft Defender XDR and Microsoft Purview (Premium)</h3> <ul> <li>Explore Microsoft Purview Audit (Premium)</li> <li>Implement Microsoft Purview Audit (Premium)</li> <li>Manage audit log retention policies</li> <li>Investigate compromised email accounts using Purview Audit (Premium)</li> </ul> <h3>11 - Investigate threats with Content search in Microsoft Purview</h3> <ul> <li>Explore Microsoft Purview eDiscovery solutions</li> <li>Create a content search</li> <li>View the search results and statistics</li> <li>Export the search results and search report</li> <li>Configure search permissions filtering</li> <li>Search for and delete email messages</li> </ul> <h3>12 - Protect against threats with Microsoft Defender for Endpoint</h3> <ul> <li>Practice security administration</li> <li>Hunt threats within your network</li> </ul> <h3>13 - Deploy the Microsoft Defender for Endpoint environment</h3> <ul> <li>Create your environment</li> <li>Understand operating systems compatibility and features</li> <li>Onboard devices</li> <li>Manage access</li> <li>Create and manage roles for role-based access control</li> <li>Configure device groups</li> <li>Configure environment advanced features</li> </ul> <h3>14 - Implement Windows security enhancements with Microsoft Defender for Endpoint</h3> <ul> <li>Understand attack surface reduction</li> <li>Enable attack surface reduction rules</li> </ul> <h3>15 - Perform device investigations in Microsoft Defender for Endpoint</h3> <ul> <li>Use the device inventory list</li> <li>Investigate the device</li> <li>Use behavioral blocking</li> <li>Detect devices with device discovery</li> </ul> <h3>16 - Perform actions on a device using Microsoft Defender for Endpoint</h3> <ul> <li>Explain device actions</li> <li>Run Microsoft Defender antivirus scan on devices</li> <li>Collect investigation package from devices</li> <li>Initiate live response session</li> </ul> <h3>17 - Perform evidence and entities investigations using Microsoft Defender for Endpoint</h3> <ul> <li>Investigate a file</li> <li>Investigate a user account</li> <li>Investigate an IP address</li> <li>Investigate a domain</li> </ul> <h3>18 - Configure and manage automation using Microsoft Defender for Endpoint</h3> <ul> <li>Configure advanced features</li> <li>Manage automation upload and folder settings</li> <li>Configure automated investigation and remediation capabilities</li> <li>Block at risk devices</li> </ul> <h3>19 - Configure for alerts and detections in Microsoft Defender for Endpoint</h3> <ul> <li>Configure advanced features</li> <li>Configure alert notifications</li> <li>Manage alert suppression</li> <li>Manage indicators</li> </ul> <h3>20 - Utilize Vulnerability Management in Microsoft Defender for Endpoint</h3> <ul> <li>Understand vulnerability management</li> <li>Explore vulnerabilities on your devices</li> <li>Manage remediation</li> </ul> <h3>21 - Plan for cloud workload protections using Microsoft Defender for Cloud</h3> <ul> <li>Explain Microsoft Defender for Cloud</li> <li>Describe Microsoft Defender for Cloud workload protections</li> <li>Enable Microsoft Defender for Cloud</li> </ul> <h3>22 - Connect Azure assets to Microsoft Defender for Cloud</h3> <ul> <li>Explore and manage your resources with asset inventory</li> <li>Configure auto provisioning</li> <li>Manual log analytics agent provisioning</li> </ul> <h3>23 - Connect non-Azure resources to Microsoft Defender for Cloud</h3> <ul> <li>Protect non-Azure resources</li> <li>Connect non-Azure machines</li> <li>Connect your AWS accounts</li> <li>Connect your GCP accounts</li> </ul> <h3>24 - Manage your cloud security posture management?</h3> <ul> <li>Explore Secure Score</li> <li>Explore Recommendations</li> <li>Measure and enforce regulatory compliance</li> <li>Understand Workbooks</li> </ul> <h3>25 - Explain cloud workload protections in Microsoft Defender for Cloud</h3> <ul> <li>Understand Microsoft Defender for servers</li> <li>Understand Microsoft Defender for App Service</li> <li>Understand Microsoft Defender for Storage</li> <li>Understand Microsoft Defender for SQL</li> <li>Understand Microsoft Defender for open-source databases</li> <li>Understand Microsoft Defender for Key Vault</li> <li>Understand Microsoft Defender for Resource Manager</li> <li>Understand Microsoft Defender for DNS</li> <li>Understand Microsoft Defender for Containers</li> <li>Understand Microsoft Defender additional protections</li> </ul> <h3>26 - Remediate security alerts using Microsoft Defender for Cloud</h3> <ul> <li>Understand security alerts</li> <li>Remediate alerts and automate responses</li> <li>Suppress alerts from Defender for Cloud</li> <li>Generate threat intelligence reports</li> <li>Respond to alerts from Azure resources</li> </ul> <h3>27 - Construct KQL statements for Microsoft Sentinel</h3> <ul> <li>Understand the Kusto Query Language statement structure</li> <li>Use the search operator</li> <li>Use the where operator</li> <li>Use the let statement</li> <li>Use the extend operator</li> <li>Use the order by operator</li> <li>Use the project operators</li> </ul> <h3>28 - Analyze query results using KQL</h3> <ul> <li>Use the summarize operator</li> <li>Use the summarize operator to filter results</li> <li>Use the summarize operator to prepare data</li> <li>Use the render operator to create visualizations</li> </ul> <h3>29 - Build multi-table statements using KQL</h3> <ul> <li>Use the union operator</li> <li>Use the join operator</li> </ul> <h3>30 - Work with data in Microsoft Sentinel using Kusto Query Language</h3> <ul> <li>Extract data from unstructured string fields</li> <li>Extract data from structured string data</li> <li>Integrate external data</li> <li>Create parsers with functions</li> </ul> <h3>31 - Introduction to Microsoft Sentinel</h3> <ul> <li>What is Microsoft Sentinel?</li> <li>How Microsoft Sentinel works</li> <li>When to use Microsoft Sentinel</li> </ul> <h3>32 - Create and manage Microsoft Sentinel workspaces</h3> <ul> <li>Plan for the Microsoft Sentinel workspace</li> <li>Create a Microsoft Sentinel workspace</li> <li>Manage workspaces across tenants using Azure Lighthouse</li> <li>Understand Microsoft Sentinel permissions and roles</li> <li>Manage Microsoft Sentinel settings</li> <li>Configure logs</li> </ul> <h3>33 - Query logs in Microsoft Sentinel</h3> <ul> <li>Query logs in the logs page</li> <li>Understand Microsoft Sentinel tables</li> <li>Understand common tables</li> <li>Understand Microsoft Defender XDR tables</li> </ul> <h3>34 - Use watchlists in Microsoft Sentinel</h3> <ul> <li>Plan for watchlists</li> <li>Create a watchlist</li> <li>Manage watchlists</li> </ul> <h3>35 - Utilize threat intelligence in Microsoft Sentinel</h3> <ul> <li>Define threat intelligence</li> <li>Manage your threat indicators</li> <li>View your threat indicators with KQL</li> </ul> <h3>36 - Connect data to Microsoft Sentinel using data connectors</h3> <ul> <li>Ingest log data with data connectors</li> <li>Understand data connector providers</li> <li>View connected hosts</li> </ul> <h3>37 - Connect Microsoft services to Microsoft Sentinel</h3> <ul> <li>Plan for Microsoft services connectors</li> <li>Connect the Microsoft Office 365 connector</li> <li>Connect the Microsoft Entra connector</li> <li>Connect the Microsoft Entra ID Protection connector</li> <li>Connect the Azure Activity connector</li> </ul> <h3>38 - Connect Microsoft Defender XDR to Microsoft Sentinel</h3> <ul> <li>Plan for Microsoft Defender XDR connectors</li> <li>Connect the Microsoft Defender XDR connector</li> <li>Connect Microsoft Defender for Cloud connector</li> <li>Connect Microsoft Defender for IoT</li> <li>Connect Microsoft Defender legacy connectors</li> </ul> <h3>39 - Connect Windows hosts to Microsoft Sentinel</h3> <ul> <li>Plan for Windows hosts security events connector</li> <li>Connect using the Windows Security Events via AMA Connector</li> <li>Connect using the Security Events via Legacy Agent Connector</li> <li>Collect Sysmon event logs</li> </ul> <h3>40 - Connect Common Event Format logs to Microsoft Sentinel</h3> <ul> <li>Plan for Common Event Format connector</li> <li>Connect your external solution using the Common Event Format connector</li> </ul> <h3>41 - Connect syslog data sources to Microsoft Sentinel</h3> <ul> <li>Plan for syslog data collection</li> <li>Collect data from Linux-based sources using syslog</li> <li>Configure the Data Collection Rule for Syslog Data Sources</li> <li>Parse syslog data with KQL</li> </ul> <h3>42 - Connect threat indicators to Microsoft Sentinel</h3> <ul> <li>Plan for threat intelligence connectors</li> <li>Connect the threat intelligence TAXII connector</li> <li>Connect the threat intelligence platforms connector</li> <li>View your threat indicators with KQL</li> </ul> <h3>43 - Threat detection with Microsoft Sentinel analytics</h3> <ul> <li>What is Microsoft Sentinel Analytics?</li> <li>Types of analytics rules</li> <li>Create an analytics rule from templates</li> <li>Create an analytics rule from wizard</li> <li>Manage analytics rules</li> </ul> <h3>44 - Automation in Microsoft Sentinel</h3> <ul> <li>Understand automation options</li> <li>Create automation rules</li> </ul> <h3>45 - Threat response with Microsoft Sentinel playbooks</h3> <ul> <li>What are Microsoft Sentinel playbooks?</li> <li>Trigger a playbook in real-time</li> <li>Run playbooks on demand</li> </ul> <h3>46 - Security incident management in Microsoft Sentinel</h3> <ul> <li>Understand incidents</li> <li>Incident evidence and entities</li> <li>Incident management</li> </ul> <h3>47 - Identify threats with Behavioral Analytics</h3> <ul> <li>Understand behavioral analytics</li> <li>Explore entities</li> <li>Display entity behavior information</li> <li>Use Anomaly detection analytical rule templates</li> </ul> <h3>48 - Data normalization in Microsoft Sentinel</h3> <ul> <li>Understand data normalization</li> <li>Use ASIM Parsers</li> <li>Understand parameterized KQL functions</li> <li>Create an ASIM Parser</li> <li>Configure Azure Monitor Data Collection Rules</li> </ul> <h3>49 - Query, visualize, and monitor data in Microsoft Sentinel</h3> <ul> <li>Monitor and visualize data</li> <li>Query data using Kusto Query Language</li> <li>Use default Microsoft Sentinel Workbooks</li> <li>Create a new Microsoft Sentinel Workbook</li> </ul> <h3>50 - Manage content in Microsoft Sentinel</h3> <ul> <li>Use solutions from the content hub</li> <li>Use repositories for deployment</li> </ul> <h3>51 - Explain threat hunting concepts in Microsoft Sentinel</h3> <ul> <li>Understand cybersecurity threat hunts</li> <li>Develop a hypothesis</li> <li>Explore MITRE ATT&amp;CK</li> </ul> <h3>52 - Threat hunting with Microsoft Sentinel</h3> <ul> <li>Explore creation and management of threat-hunting queries</li> <li>Save key findings with bookmarks</li> <li>Observe threats over time with livestream</li> </ul> <h3>53 - Use Search jobs in Microsoft Sentinel</h3> <ul> <li>Hunt with a Search Job</li> <li>Restore historical data</li> </ul> <h3>54 - Hunt for threats using notebooks in Microsoft Sentinel</h3> <ul> <li>Access Azure Sentinel data with external tools</li> <li>Hunt with notebooks</li> <li>Create a notebook</li> <li>Explore notebook code</li> </ul></div>

Microsoft AZ-900

Microsoft SC-200

Microsoft AZ-700

SC-200T00 Microsoft Security Operations Analyst

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.</p> <p>Collaboration Communications Systems Engineers have a fundamental understanding ofÃ¿networking, telecommunications, audio/visual and meeting room technologies, identity and access management.</p> <p>They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.</p> <p>Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365Ã¿Administrators. In addition, they may work with owners of other workloads, including facilitiesÃ¿managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.</p><p></p><p></p><p>This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.</p> <p>They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.</p> <p>In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.</p><p></p>Prerequisites<p></p><ul> <li>Microsoft 365 and Microsoft Teams</li> <li>Networking, telecommunications, and audio/visual basics</li> <li>Identity and access management basics</li> </ul><p></p></div><div id="course-pills-2"><h3>1 - Introduction to Teams meetings and calling</h3> <ul> <li>Overview of Teams meetings and events</li> <li>Overview of Teams Phone</li> <li>Overview of auto attendants and call queues</li> <li>Overview of Teams devices</li> </ul> <h3>2 - Plan for Teams Phone</h3> <ul> <li>Plan to deploy Teams Phone</li> <li>Plan for Teams Phone PSTN connectivity</li> <li>Determine license requirements</li> <li>Plan for Teams Phone devices</li> <li>Plan and design Teams Phone features</li> <li>Plan for voicemail</li> </ul> <h3>3 - Plan for Microsoft Teams Rooms and Surface Hub</h3> <ul> <li>Determine license requirements for Microsoft Teams Rooms and shared devices</li> <li>Understand differences between Microsoft Teams Rooms on Android and Windows</li> <li>Understand Microsoft Teams Rooms on Surface Hub 2S</li> <li>Understand and plan Teams Room accessories, components, and peripherals</li> <li>Understand Teams Rooms management options</li> </ul> <h3>4 - Plan and optimize network performance for Teams media</h3> <ul> <li>Understand Teams network requirements</li> <li>Design network for media optimization</li> <li>Design and implement QoS</li> </ul> <h3>5 - Configure and deploy Teams Phone</h3> <ul> <li>Configure emergency calling for Teams Calling Plans</li> <li>Manage and configure Microsoft PSTN numbers</li> <li>Configure Operator Connect and Teams Phone Mobile</li> <li>Configure Teams Phone policies</li> <li>Create and manage Teams policies</li> <li>Configure Audio Conferencing</li> </ul> <h3>6 - Configure and deploy Teams Phone with Direct Routing</h3> <ul> <li>Design Direct Routing call flows</li> <li>Implement SIP trunking with Direct Routing</li> <li>Configure Emergency Calling for Direct Routing</li> <li>Extend Teams Direct Routing infrastructure</li> <li>Deploy and maintain a survivable branch appliance</li> </ul> <h3>7 - Extend Teams Phone with additional services</h3> <ul> <li>Understand how Teams interacts with additional services</li> <li>Configure compliance recording in Teams</li> <li>Configure and integrate a certified contact center in Teams</li> <li>Design and deploy voice bots in Teams</li> </ul> <h3>8 - Manage meetings and events experiences</h3> <ul> <li>Explore meetings and events in Microsoft Teams</li> <li>Configure meeting settings</li> <li>Create and manage meeting policies</li> <li>Configure audio conferencing</li> <li>Create and manage meeting templates and template policies</li> <li>Create and manage meetings customization policies</li> <li>Configure live events settings</li> <li>Create and manage live events policies</li> <li>Examine live events across Microsoft 365</li> </ul> <h3>9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams</h3> <ul> <li>Prepare</li> </ul> <h3>10 - Configure and manage voice users</h3> <ul> <li>Enable users for Teams Phone</li> <li>Enable users for Direct Routing with Teams Phone</li> <li>Enable additional calling features for Teams Phone</li> <li>Enable users for Teams Phone Mobile</li> </ul> <h3>11 - Configure auto attendants and call queues</h3> <ul> <li>Design call flows for auto attendants and call queues</li> <li>Configure auto attendants and call queues</li> <li>Deploy a channel-based call queue</li> <li>Configure resource accounts</li> <li>Configure Microsoft 365 groups for voicemail</li> <li>Interpret call queue conference modes</li> <li>Interpret call queue routing methods</li> <li>Configure holidays for auto attendants and call queues</li> <li>Configure custom music on hold</li> </ul> <h3>12 - Configure, deploy, and manage Teams devices</h3> <ul> <li>Manage Microsoft Teams Phones</li> <li>Manage Microsoft Teams Room Systems</li> <li>Microsoft Teams Rooms management options</li> <li>Manage Surface Hub 2S devices</li> <li>Configure Microsoft Teams SIP gateway</li> <li>Manage Microsoft Teams displays</li> <li>Remote provisioning and sign in for Teams Phones</li> <li>Update Microsoft Teams devices remotely</li> <li>Manage Microsoft Teams device tags</li> </ul> <h3>13 - Guided project - Prepare meeting room experiences</h3> <ul> <li>Prepare</li> </ul> <h3>14 - Monitor and troubleshoot Teams collaboration communications systems</h3> <ul> <li>Diagnose and troubleshoot phone number assignment</li> <li>Diagnose and troubleshoot Teams client issues</li> <li>Diagnose and troubleshoot call failure and call quality issues</li> <li>Report on and troubleshoot Teams calls with Call Quality Dashboard</li> <li>Diagnose and troubleshoot Direct Routing issues</li> <li>Troubleshoot and monitor Teams devices</li> <li>Troubleshoot Teams meetings and calling</li> <li>Troubleshoot Teams Rooms devices</li> </ul></div>

Microsoft Teams

Microsoft Certified Trainer (MCT)

Clinical Engineer

MS-721T00 Collaboration Communications Systems Engineer

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

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