23636 Courses

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

5.0(4)

By Improving Communications Uk

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE
Delivered OnlineTue, Nov 1920:00 + more
£118

Master Emotional Intelligence for Crucial Moments

By The Teachers Training

Master Emotional Intelligence for Crucial Moments
Delivered Online On Demand1 hour 19 minutes
£24.99

BCG/Mantoux and TB - Webinar

4.0(2)

By AB Health Group

BCG Course

BCG/Mantoux and TB - Webinar
Delivered OnlineMon, Oct 2112:00 + more
£210

Real Estate Developer (Development Cash Flow Modelling in Excel)

4.3(5)

By Bayfield Training

This course will show delegates how to appraise projects in Excel, incorporate and communicate updates as they happen and ultimately understand how to convert an opportunistic property investment into a core asset that can be sold on.

Real Estate Developer (Development Cash Flow Modelling in Excel)
Delivered in person or OnlineThu, Oct 2409:00 + more
£1750

Soap making workshop

4.9(61)

By Jack Raven Bushcraft Ltd

Soap making workshop
Delivered In-Person in AshfordSun, Oct 2009:00 + more
£95

Emotional Intelligence and Me (EI & Me)

5.0(3)

By Lapd Solutions Ltd

Emotional Intelligence, EQ, EI, Moccasin Approach, Moccasin Manager,

Emotional Intelligence and Me (EI & Me)
Delivered in Birmingham + 1 more or UK Wide or OnlineFlexible Dates
£1250 to £1500

Leadership Edge:Unleashing potential in teams through coaching.

By Leap Coaching and Training

This workshop has been designed to help you to apply the principles of emotional intelligence with world-renowned coaching models to enable others to achieve greater results. By increasing your coaching skills you will find ways of developing others in a way that maintains a trusted relationship, engenders change and promotes personal accountability.

Leadership Edge:Unleashing potential in teams through coaching.
Delivered In-Person in WarringtonWed, Oct 3009:30 + more
£200 to £250

Emotional Intelligence

4.8(8)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Emotional Intelligence
Delivered Online On Demand1 hour 28 minutes
£25

An Introduction to Real Estate in Excel (Financial Modelling)

4.3(5)

By Bayfield Training

This one day course has been developed to teach essential real estate financial modelling theory, functions and formulas to individuals working in the real estate sector.

An Introduction to Real Estate in Excel (Financial Modelling)
Delivered in person or OnlineWed, Oct 2309:00 + more
£600

Eyelash Lift & Tint

By HD Beauty & Business Academy

Eyelash Lift & Tint
Delivered In-Person in BungayMon, Oct 2109:00 + more
£199