1887 Courses

Overview In our fast-paced business landscape, the well-honed art of minute taking reigns supreme. As meetings explode across every industry, skilled professionals who can distil key discussions and decisions are coveted by all. Blending accuracy, brevity and clarity, minute taking unlocks doors to over 436,000 administrative roles in the UK today. This comprehensive 6 modules of Minute Taking Course empowers you with the exact skills employers and teams desperately need. Moving beyond theory to practical techniques, Minute Taking Course prepares you for real-world success. Learn to structure effective meetings, take concise notes, communicate clearly and build unshakeable confidence. With 49% of assistants securing promotions within a year, seasoned minute takers boast skills to accelerate their career. Join hundreds of our certified graduates working in FTSE 500 companies and beyond. Enrol in our leading minute taking course today - unlock in-demand abilities to thrive across business support, managerial and executive assistant positions in 2023. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Minute Taking Course course covers everything you must know to stand against the tough competition in the Minute Taking Course field.  The future is truly yours to seize with this Minute Taking Course. Enrol today and complete the course to achieve a Minute Taking Course certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Minute Taking Course course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Minute Taking Course course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Minute Taking Course course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Minute Taking Course is suitable for anyone aspiring to start a career in Minute Taking Course; even if you are new to this and have no prior knowledge on Minute Taking Course, this course is going to be very easy for you to understand.  And if you are already working in the Minute Taking Course field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Minute Taking Course course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Minute Taking Course course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Minute Taking Course course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Minute Taking Course course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Minute Taking Course Building Confidence 00:13:00 Module 15: Introduction to Minute Writing 00:20:00 Minute Meetings, Decisions and Actions 00:18:00 Preparation for Minute Taking 00:25:00 Roles and Responsibility of Minute Taker 00:25:00 Technology in Minute Taking 00:12:00 The Meeting Structure 00:16:00 Tips for Minute Taking 00:22:00 Assignment Assignment - Minute Taking Course 00:00:00

Overview As healthcare services expand in the UK, so does demand for skilled phlebotomy technicians to collect blood safely and effectively. Over 9 million blood tests were done by NHS last year alone. Our comprehensive phlebotomy course covers all the key principles and techniques aligned with industry standards so you can kickstart your career in this growing field. Learn blood composition, selection of equipment, techniques like venipuncture and dermal puncture, and implementation of quality guidelines - everything you need for professional blood collection. Join the thousands building expertise through our online phlebotomy course. Begin your rewarding career and play a key role in the healthcare ecosystem today! Phlebotomy! In this Phlebotomy & Blood Collection Procedure course, you will: Describe the role and principles of phlebotomy Identify the components of blood and their functions Select and prepare appropriate phlebotomy equipment Perform routine venipunctures safely Manage complications and assess patient variables Execute accurate dermal punctures Apply quality guidelines in phlebotomy Understand special blood collection procedures Implement infection control protocols Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Phlebotomy & Blood Collection Procedure course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Phlebotomy & Blood Collection Procedure course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Phlebotomy & Blood Collection Procedure course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Phlebotomy & Blood Collection Procedure is suitable for anyone aspiring to start a career in Phlebotomy & Blood Collection Procedure; even if you are new to this and have no prior knowledge on Phlebotomy & Blood Collection Procedure, this course is going to be very easy for you to understand.  And if you are already working in the Phlebotomy & Blood Collection Procedure field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Phlebotomy & Blood Collection Procedure course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Phlebotomy & Blood Collection Procedure course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Phlebotomy & Blood Collection Procedure course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Phlebotomy & Blood Collection Procedure course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Phlebotomy & Blood Collection Procedure Module 01: Introduction to Phlebotomy 00:18:00 Module 02: Blood Circulation, Function, and Composition 00:28:00 Module 03: Phlebotomy Equipment 00:17:00 Module 04: Routine Venipuncture 00:25:00 Module 05: Venipuncture Complications and Pre-Examination Variables 00:27:00 Module 06: Dermal Puncture 00:15:00 Module 07: Quality Assessment and Management in Phlebotomy 00:20:00 Module 08: Special Blood Collection Procedure 00:16:00 Module 09: Infection Control and Risk Management 00:20:00 Assignment Assignment - Phlebotomy & Blood Collection Procedure 00:00:00

Overview Within the flourishing landscape architecture industry in the UK, opportunities abound for those skilled in transforming outdoor spaces into functional, beautiful, and eco-friendly environments. This comprehensive course offers invaluable insights and knowledge to create harmonious, sustainable landscapes. Gain expertise in green-scaping principles, planting and maintaining trees and shrubs, designing captivating pathways, walls, fences, and water features. Explore the intricate relationship between landscapes and local ecosystems through landscape ecology studies. With a strong emphasis learning and applications, you'll develop the confidence to execute projects that enhance outdoor beauty while contributing to the well-being of natural surroundings. Whether you're an aspiring professional, a homeowner seeking to improve your outdoor space, or an enthusiast passionate about sustainable landscaping, Landscape Architecture Training course provides a solid foundation to succeed in the dynamic landscape architecture field. Enroll today and unlock your potential in this growing industry. In this Landscape Architecture Training course, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your career. Enrolling in the Landscape Architecture course can assist you in getting into your desired career faster than you ever imagined. So without further ado, start now! Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Landscape Architecture course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Landscape Architecture course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Landscape Architecture course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Landscape Architecture is suitable for anyone aspiring to start a career in Landscape Architecture; even if you are new to this and have no prior knowledge on Landscape Architecture, this course is going to be very easy for you to understand.  And if you are already working in the Landscape Architecture field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Landscape Architecture course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Landscape Architecture course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Landscape Architecture course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Landscape Architecture course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction to Landscape Architecture Introduction to Landscape Architecture 00:22:00 Module 02: Green-scaping Green-scaping 00:18:00 Module 03: Planting Trees and Shrubs Planting Trees and Shrubs 00:20:00 Module 04: Maintenance of Planting Maintenance of Planting 00:19:00 Module 05: Pathways Pathways 00:37:00 Module 06: Walls and Fences Walls and Fences 00:24:00 Module 07: Water Features Water Features 00:21:00 Module 08: Entertainment and Recycling Projects Entertainment and Recycling Projects 00:21:00 Module 09: Landscape Ecology Landscape Ecology 00:17:00 Assignment Assignment - Landscape Architecture 00:00:00

Overview In the realm of public health, Epidemiology in Public Health stands as the sentinel of population wellbeing. The UK's commitment to public health is evident, with the government allocating £3.9 billion to public health services in 2019/20. This Epidemiology in Public Health course unveils the intricate world of disease patterns and health determinants, equipping you with the tools to safeguard communities. As the UK faces evolving health challenges, from emerging infectious diseases to chronic conditions, the demand for skilled epidemiologists continues to rise. The Office for National Statistics reports that life expectancy improvements have slowed since 2011, highlighting the crucial need for epidemiological insights. This course delves into the core principles of Epidemiology in Public Health, from understanding disease occurrence to analysing outbreaks. You'll master the art of study design, measure risk with precision, and grasp the epidemiological concept of population. Join us in the pursuit of public health excellence, where Epidemiology in Public Health becomes your lens to view and transform the health landscape. Whether you're tracking epidemics or preventing diseases, this Epidemiology in Public Health course will be your cornerstone in shaping a healthier future. In this Epidemiology Course, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your Epidemiology in Public Health Course career. Enrolling in the Epidemiology in Public Health Course can assist you in getting into your desired career faster than you ever imagined. So, without further ado, start now! Process of Evaluation After studying the Epidemiology course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Epidemiology course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Epidemiology is suitable for anyone aspiring to start a career in Epidemiology; even if you are new to this and have no prior knowledge on Epidemiology, this course is going to be very easy for you to understand.  And if you are already working in the Epidemiology field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Epidemiology course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Epidemiology course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Epidemiology course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Epidemiology course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Understanding Epidemiology Understanding Epidemiology 00:18:00 Module 02: Principles of Epidemiology Principles of Epidemiology 00:20:00 Module 03: Study Design Study Design 00:24:00 Module 04: Disease Occurrence Disease Occurrence 00:19:00 Module 05: Variation in Disease by Time, Place, and Person Variation in Disease by Time, Place, and Person 00:15:00 Module 06: Epidemics and Outbreaks Epidemics and Outbreaks 00:26:00 Module 07: Measures of Risk and Disease Prevention Measures of Risk and Disease Prevention 00:23:00 Module 08: Measures of Disease Frequency Measures of Disease Frequency 00:22:00 Module 09: Role of Epidemiology in Public Health Role of Epidemiology in Public Health 00:17:00 Module 10: The Epidemiological Concept of Population The Epidemiological Concept of Population 00:22:00 Assignment Assignment - Epidemiology 00:00:00

Overview The restaurant industry in the UK is a dynamic and ever-evolving landscape, offering a plethora of opportunities for those with a passion for food, service, and entrepreneurship. With an impressive 87,000 restaurants generating over £37 billion in annual revenue, this vibrant sector continues to thrive, catering to diverse culinary preferences and dining experiences. The "Restaurant Management " course equips you with the essential knowledge and skills to navigate the complexities of this exciting industry, empowering you to excel as a restaurant manager, owner, or hospitality professional. Restaurant Management Through this comprehensive program, you'll gain a deep understanding of the industry, from legal requirements to menu planning and layout optimization. Master inventory management and storage techniques to streamline operations. Explore effective strategies for financing, recruiting, training, and fostering a culture of teamwork. Delve into customer relations, marketing policies, and leveraging technology to enhance the dining experience. By the end, you'll possess the tools and expertise to run a safe, clean, and profitable restaurant, poised to thrive in this competitive field. Unlock your potential with the "Restaurant Management" today. In this Restaurant Management course, you will: Develop comprehensive knowledge of the restaurant industry and its operations. Learn techniques for effective menu planning and drinks management. Understand legal requirements and layout management for restaurant operations. Gain skills in purchasing, receiving, inventory, and storage management. Acquire strategies for financing, recruitment, training, and team management. Explore customer relations, marketing policies, and technology in restaurants. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Restaurant Management - Takeaway Business course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Restaurant Management - Takeaway Business course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Restaurant Management - Takeaway Business course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Restaurant Management - Takeaway Business is suitable for anyone aspiring to start a career in Restaurant Management - Takeaway Business; even if you are new to this and have no prior knowledge on Restaurant Management - Takeaway Business, this course is going to be very easy for you to understand.  And if you are already working in the Restaurant Management - Takeaway Business field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Restaurant Management - Takeaway Business course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Restaurant Management - Takeaway Business course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Restaurant Management - Takeaway Business course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Restaurant Management - Takeaway Business course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Starting a Takeaway Business Starting a Takeaway Business 00:21:00 Module 02: Going Online Going Online 00:25:00 Module 03: Creating an Online Ordering System Creating an Online Ordering System 00:32:00 Module 04: Restructuring Management Restructuring Management 00:24:00 Module 05: Legal Requirements Legal Requirements 00:27:00 Module 06: Complying with the COVID-19 Guidance Complying with the COVID-19 Guidance 00:21:00 Assignment Assignment - Restaurant Management - Takeaway Business 00:00:00

Overview In today's digital world, Virtual Assistants (VAs) are in high demand. Many businesses in the UK need skilled VAs to help with various tasks. This means lots of job opportunities for those with the right skills. Our Virtual Assistant course will teach you everything you need to know. You will learn about different types of virtual assistants, essential tools, and must-have skills. We also cover how to manage clients and secure data. This course is perfect if you want to start a new career or improve your current skills. Join our course and step into a growing industry. With our help, you can become a successful Virtual Assistant and find great job opportunities. Start your journey today and make a difference in the digital world. In This Virtual Assistant Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Virtual Assistant skills to help you Acquire a comprehensive understanding of various Virtual Assistant topics and tips from industry experts. Learn in-demand Virtual Assistant skills that are in high demand among UK employers, which will help you to kickstart your career. This Virtual Assistant course covers everything you must know to stand against the tough competition in the Virtual Assistant field.  The future is truly yours to seize with this Virtual Assistant. Enrol today and complete the course to achieve a Virtual Assistant certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Virtual Assistant course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Virtual Assistant course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Virtual Assistant course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Virtual Assistant is suitable for anyone aspiring to start a career in Virtual Assistant; even if you are new to this and have no prior knowledge on Virtual Assistant, this course is going to be very easy for you to understand.  And if you are already working in the Virtual Assistant field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Virtual Assistant course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Virtual Assistant course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Virtual Assistant course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Virtual Assistant course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction to Virtual Assistant Introduction to Virtual Assistant 00:20:00 Module 02: Different Types of Virtual Assistants Different Types of Virtual Assistants 00:30:00 Module 03: Be a Virtual Assistant Be a Virtual Assistant 00:15:00 Module 04: Must-Have Skills for Virtual Assistants Must Have Skills for Virtual Assistants 00:35:00 Module 05: Essential Tools for a Virtual Assistant Essential Tools for a Virtual Assistant 00:20:00 Module 06: Finding Your Niche Finding Your Niche 00:15:00 Module 07: Get Hired for VA Jobs Get Hired for VA Jobs 00:30:00 Module 08: How to Set VA Business How to Set VA Business 00:30:00 Module 09: Admin Support- a Vital Part of VA Admin Support a Vital Part of VA 00:25:00 Module 10: How to Manage Clients How to Manage Clients 00:15:00 Module 11: Working with a Virtual Team Working with a Virtual Team 00:15:00 Module 12: Data Security Measures Data Security Measures 00:20:00

Overview The cleaning industry in the UK is a thriving sector, with a growing demand for skilled professionals who can ensure the highest standards of cleanliness and hygiene. Whether you're an aspiring cleaner, an entrepreneur seeking to establish a cleaning business, or a seasoned professional looking to advance your career, the "Cleaning Supervisor" course offers a comprehensive pathway to success. With a focus on practical skills, industry knowledge, and effective management techniques, this Cleaning Supervisor course empowers you to navigate the diverse cleaning challenges faced in residential, commercial, and industrial settings. From mastering the art of house cleaning to maintaining pristine office spaces, and from managing staff to delivering exceptional customer service, this Cleaning Supervisor course equips you with the tools to thrive in a competitive market. Join us and unlock a world of opportunities in the dynamic cleaning industry, where attention to detail and a commitment to excellence are the keys to success. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Cleaning Supervisor skills to help you advance your career. Acquire a comprehensive understanding of various Cleaning Supervisor topics and tips from industry experts. Learn in-demand Cleaning Supervisor skills that are in high demand among UK employers, which will help you to kickstart your career. This Cleaning Supervisor course covers everything you must know to stand against the tough competition in the Cleaning Supervisor field.  The future is truly yours to seize with this Cleaning Supervisor. Enrol today and complete the course to achieve a Cleaning Supervisor certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Cleaning Supervisor course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Cleaning Supervisor course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Cleaning Supervisor course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Cleaning Supervisor is suitable for anyone aspiring to start a career in Cleaning Supervisor; even if you are new to this and have no prior knowledge on Cleaning Supervisor, this course is going to be very easy for you to understand.  And if you are already working in the Cleaning Supervisor field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Cleaning Supervisor course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Cleaning Supervisor course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Cleaning Supervisor course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Cleaning Supervisor course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Cleaning Supervisor Module 1 The Diversity of Cleaning Jobs 00:26:00 Module 2 Cleaning Equipment, Products and Clothing 00:24:00 Module 3 House Cleaning 00:22:00 Module 4 Food Kitchen and Commercial Kitchen Cleaning 00:23:00 Module 5 Bathrooms and Toilets 00:22:00 Module 6 Office Cleaning 00:19:00 Module 7 Cleaning External Surfaces and Areas 00:18:00 Module 8 Dealing with Non-Routine Waste 00:21:00 Module 9 Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:21:00 Module 10 Starting a Cleaning Business and Planning for it 00:14:00 Module 11 Running the Business with Quality Service 00:22:00 Module 12 Customer Satisfaction 00:23:00 Module 13 Management of Staff 00:22:00 Module 14 Marketing, Advertising and Sales 00:24:00 Module 15 Expansion Management 00:17:00 Module 16 Skills of an Effective Administrator 00:17:00 Module 17 Representing Your Boss and Company 00:36:00 Module 18 Organisational Skills 00:27:00 Module 19 Communication Skills 00:27:00