Name: Diploma of Criminal Psychology (Online)
Price: 100 GBP
Availability: InStock

<p>Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Accelerated Learning: Learn More Quickly &amp; Effectively. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.</p><p>We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest Accelerated Learning: Learn More Quickly &amp; Effectively course, you will get exclusive training, which will enable you to stand out in this competitive market.</p><p>However, the Accelerated Learning: Learn More Quickly &amp; Effectively course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation.</p><p>So, if you are eager to see yourself in a gratifying Accelerated Learning: Learn More Quickly &amp; Effectively career, then enrol in our course today!</p><p><strong>What will make you stand out?</strong></p><p>On completion of this Accelerated Learning: Learn More Quickly &amp; Effectively online course, you will gain:</p><ul><li>CPD Certified Accelerated Learning: Learn More Quickly &amp; Effectively Course</li><li>After successfully completing the Course, you will receive a <strong>FREE PDF Certificate </strong>as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of Accelerated Learning: Learn More Quickly &amp; Effectively learning materials.</li><li>The Accelerated Learning: Learn More Quickly &amp; Effectively course online test with immediate results</li><li>Enroling in the Course has no additional costs.</li><li>You can study and complete the course at your own pace.</li><li>Study for the Accelerated Learning: Learn More Quickly &amp; Effectively course using any <strong>internet-connected device,</strong> such as a computer, tablet, or mobile device.</li></ul><p>The substantial Accelerated Learning: Learn More Quickly &amp; Effectively is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this Acourse just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Accelerated Learning: Learn More Quickly &amp; Effectively and explore the key topics such as:</p><p><strong>Accelerated Learning: Learn More Quickly &amp; Effectively</strong></p><ul><li>Module 01: Introduction to Super Learning</li><li>Module 02: Improving Your Memory and Brain</li><li>Module 03: Crucial Factors of Super Learning</li><li>Module 04: Preserving Your Focus</li><li>Module 05: The Process of Problem Solving</li></ul><p>Therefore, reinforce your knowledge and furnish your skills by enroling in our Accelerated Learning: Learn More Quickly &amp; Effectively course. Take one step closer to achieving your goal.</p><p><strong>Show off your new skills with a certificate of completion</strong></p><p>When you have finished all of the Accelerated Learning: Learn More Quickly &amp; Effectively course lectures, a digital certificate will be available for download.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Accelerated Learning: Learn More Quickly &amp; Effectively Course the Right Option for You?</strong></p><p>This Accelerated Learning: Learn More Quickly &amp; Effectively course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this</p><p>This Accelerated Learning: Learn More Quickly &amp; Effectively course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment.</p><p><strong>You should enrol in this course if you:</strong></p><ul><li>Aspire to understand Accelerated Learning: Learn More Quickly &amp; Effectively better.</li><li>Already working on Accelerated Learning: Learn More Quickly &amp; Effectively and eager to learn more.</li><li>Is a student pursuing a relevant field of study?</li><li>Trying to get a job in Accelerated Learning: Learn More Quickly &amp; Effectively-related fields.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Without any formal requirements, you can delightfully enrol in this Accelerated Learning: Learn More Quickly &amp; Effectively course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this Accelerated Learning: Learn More Quickly &amp; Effectively course at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The aim of this exclusive Accelerated Learning: Learn More Quickly &amp; Effectively course is to help you toward your dream career. So, complete this Accelerated Learning: Learn More Quickly &amp; Effectively course and enhance your skills to explore opportunities in relevant areas.</p>
                        </div>

NextGen Learning

Learning & Development

Action Learning Facilitator

Online Course Marketing

Learning To Learn

Trainers Course

Continuous Professional Development (CPD)

Accelerated Learning: Learn More Quickly & Effectively

General Admission

<p>Education management is vital because it plays a critical role in the success of educational institutions and systems. Effective education management ensures that resources are used efficiently and that educational programs are of high quality and meet the needs of students. It also helps to create a positive learning environment for students and teachers, which can lead to improved student outcomes and higher levels of satisfaction for all stakeholders.</p><p>If you are interested in learning more about Education Management and looking forward to starting your career in this promising sector, then you are welcome to our Education Management course.</p><p>Enrol now to discover everything you need to know about Education Management and the skills to improve your talents in this field and be confident in your knowledge with One Education as your right hand!</p><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the key principles and theories of educational management and leadership</li><li>Analyse the various roles and responsibilities of educational leaders and managers</li><li>Evaluate the impact of the changing educational landscape on the management of schools and educational institutions</li><li>Develop skills in financial management, budgeting, and resource allocation in an educational setting</li><li>Analyse and evaluate various strategies for improving student achievement and teacher effectiveness</li><li>Understand the legal and ethical responsibilities of educational leaders and managers</li><li>Develop effective communication and interpersonal skills to work with stakeholders in an educational setting</li><li>Evaluate the role of technology in educational management and leadership</li><li>Analyse and evaluate the impact of educational policies and legislation on school management and leadership</li><li>Develop critical thinking skills and apply problem-solving strategies to real-world educational management issues.</li></ul><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown of the Education Management course:</p><ul><li>Module 01: Educational Administration and Management</li><li>Module 02: Introduction to School Administration</li><li>Module 03: Professional Developments for a TA</li><li>Module 04: Providing the Best Learning Environment</li><li>Module 05: Creating and Maintaining a School Culture</li><li>Module 06: SEN Support</li><li>Module 07: High Quality Teaching for Pupils with SEN</li><li>Module 08: Workplace Development</li><li>Module 09: Safeguarding Students</li><li>Module 10: Safety and Maintenance As an Administrator</li><li>Module 11: Self-Management and Dealing with Stress</li></ul><p><strong>Meet the Accreditation</strong></p><p><strong>The CPD Certification Service (CPD UK</strong>) assures the <strong>Home Education &amp; Homeschooling </strong>course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>School administrators and leaders</li><li>Principals and assistant principals</li><li>Department heads and coordinators</li><li>School board members and trustees</li><li>Education consultants and advisors</li><li>Superintendents and district-level leaders</li><li>University education professors and instructors</li><li>Current and aspiring education managers and leaders</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Education Management course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Education managers, also known as educational administrators or education leaders, can work in a variety of settings, including:</p><ul><li>K-12 schools</li><li>Higher education institutions</li><li>Government agencies</li><li>Nonprofit organisations</li><li>Private companies</li></ul>
                        </div>

One Education

Education Management Course

<p>Are you ready to dive into the dynamic world of MATLAB/Simulink - Simulink Course for Electrical Engineering? Are you eager to master the tools that power innovation and drive technological advancement? Look no further! Our MATLAB/Simulink - Simulink Course for Electrical Engineering is your gateway to excellence in this thrilling field!</p><p>The future of electrical engineering is bright, and the journey starts with mastering MATLAB/Simulink - Simulink. Don't miss out on this incredible opportunity to take your skills to new heights and unlock a world of possibilities. Enroll now and let's take on this exciting journey together!</p><p><strong>Key Features:</strong></p><ul><li>CPD Accredited MATLAB/Simulink - Simulink Course for Electrical Engineering course</li><li>Instant PDF certificate</li><li>Fully online, interactive MATLAB/Simulink - Simulink Course for Electrical Engineering course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>In the UK alone, the demand for professionals adept in MATLAB and Simulink is soaring, with lucrative prospects for those equipped with these competencies. Join us and unlock a future where your expertise aligns seamlessly with the evolving landscape of electrical engineering.</p><p><strong>Course Curriculum</strong></p><ul><li><strong>Module 01:</strong> Applications on Matrices in MATLAB</li><li><strong>Module 02:</strong>Power Electronics Simulations Using Simulink in MATLAB</li><li><strong>Module 03:</strong> Solar Energy Simulation Using Simulink in MATLAB</li><li><strong>Module 04:</strong> DC Motor Simulation Using Simulink in MATLAB</li><li><strong>Module 05:</strong> Induction Motor Simulation Using Simulink in MATLAB</li><li><strong>Module 06:</strong> Synchronous Generator Simulation in Simulink of MATLAB</li><li><strong>Module 07:</strong> Power System Simulations</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Master matrix applications in MATLAB for diverse problem-solving.</li><li>Conduct Power Electronics Simulations proficiently using Simulink in MATLAB.</li><li>Skillfully simulate Solar Energy systems, aligning theory with practical implementation.</li><li>Navigate DC and Induction Motor Simulations with precision in MATLAB.</li><li>Demonstrate expertise in Synchronous Generator Simulation using Simulink.</li><li>Engage in Power System Simulations, enhancing your understanding of complex networks.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses are fully accredited, including this MATLAB/Simulink - Simulink Course for Electrical Engineering course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in MATLAB/Simulink - Simulink Course for Electrical Engineering .</p><p><strong>Certification</strong></p><p>Once you've successfully completed your MATLAB/Simulink - Simulink Course for Electrical Engineering course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our MATLAB/Simulink - Simulink Course for Electrical Engineering course certification has no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This MATLAB/Simulink - Simulink Course for Electrical Engineering course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this MATLAB/Simulink - Simulink Course for Electrical Engineering is ideal for: </p><ul><li>Electrical Engineering students and professionals seeking specialised MATLAB/Simulink expertise.</li><li>Individuals aspiring to excel in Power Electronics and Renewable Energy sectors.</li><li>Engineers aiming to enhance their simulation skills for motors and generators.</li><li>Power system enthusiasts keen on mastering simulations for comprehensive understanding.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this MATLAB/Simulink - Simulink Course for Electrical Engineering Course. You just need to have an interest in MATLAB/Simulink - Simulink Course for Electrical Engineering.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this MATLAB/Simulink - Simulink Course for Electrical Engineeringyou will have variety of careers to choose from. The following job sectors of MATLAB/Simulink - Simulink Course for Electrical Engineering:</p><ul><li>Electrical Engineering - £40k/year</li><li>Renewable Energy Analyst - £45k/year</li><li>Simulation Engineer - £50k/year</li><li>Power System Analyst - £45k/year</li><li>Control Systems Engineer - £55k/year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

MATLAB/Simulink - Simulink Course for Electrical Engineering

This Private Investigator (PI) Training course is designed to provide both aspiring and experienced professionals with the essential skills and knowledge for a successful career in private investigation. Combining theoretical concepts with practical application, this training covers critical areas necessary for modern private investigators.
Throughout the course, you'll explore key aspects of private investigation, including advanced techniques, ethical practices, legal considerations, and innovative methodologies. You'll learn effective surveillance, counter-surveillance strategies, interviewing techniques, and principles of criminal psychology. Hands-on experience with the latest investigative tools, background checks, records research, and navigating complex information sources is also included.
The training emphasizes developing critical thinking, problem-solving, and analytical skills, ensuring you approach each case with precision and a logical mindset. Additionally, you'll gain insights into the business side of private investigation, including how to start and manage a successful agency, handle legal and ethical issues, and build a professional network.
By the end of the Private Investigator (PI) Training, you will be well-equipped to tackle a variety of investigative scenarios, from corporate investigations and insurance fraud to missing persons and marital disputes, making you a skilled, ethical, and sought-after private investigator.
Learning Outcome of Private Investigator (PI) Training
Master essential private investigation techniques and methodologies.
Develop advanced skills in interviewing, interrogation, and statement-taking.
Understand and apply criminal psychology principles in investigations.
Conduct thorough and ethical evidence gathering and records research.
Utilize the latest investigative tools and technologies effectively.
Perform advanced surveillance and counter-surveillance operations.
Navigate legal and ethical considerations in private investigations.
Learn to manage and grow a successful private investigation business.
Key Features of the Private Investigator (PI) Training
Globally recognized CPD certificate.
Engaging online learning experience.
Unique online materials and activities.
Expert guidance and support from industry leaders.
24/7 access to study resources.
Friendly customer service and administrative support via email, phone, and chat from Monday to Friday.
One year of access to the course content.
Who is this Private Investigator (PI) Training course for
The Private Investigator (PI) Training is ideal for:
Aspiring private investigators aiming to start a professional career.
Law enforcement professionals transitioning to private sector roles.
Security professionals enhancing their investigative skills.
Legal professionals seeking to broaden their expertise in investigative techniques.
Corporate security personnel improving their investigative capabilities.
Individuals interested in advanced private investigation techniques.
Requirements
Open to all educational and professional backgrounds.
Access to a computer or mobile device with a stable internet connection.
Basic computer literacy.
Commitment to complete course modules, assignments, and assessments.
Passion for learning and dedication to private investigation.
CPD Certificate from Course Gate
Upon successful completion of the course, you can obtain a CPD certificate. The PDF certificate is available for £9, the hard copy for £15, or both for £22.
Career path
Private Investigator (PI) Training opens doors to various exciting career paths, including:
Private Investigator
Corporate Investigator
Forensic Analyst
Financial Crime Investigator
Legal Investigator
Insurance Fraud Investigator
Missing Persons Investigator
Cyber Crime Investigator
Security Consultant
Criminologist
Background Check Specialist
Surveillance Expert
Course Topics
Introduction to Private Investigation
Skills of a Successful Investigator
Understanding Criminal Psychology
Private Investigation Process
Interviews, Interrogation, and Statement-Taking
Required Equipment for Private Investigation
Records Research and Public Records Search
Surveillance and Counter-Surveillance
Marital Investigations
Miscellaneous Investigations
Private Investigation Business

Course Gate

Private Investigator

Cert Iv

Investigation

Investigator

Diploma in Professional Studies (DPS)

Financial Investigator

Master the art of private investigation with the Private Investigator Level 3 Diploma. This comprehensive course equips you with crucial skills such as interviewing, criminal psychology, surveillance, and business management, ensuring you have the expertise for a successful career in the field.















Private Investigator (PI) Training

Fred Copestake

Designed for professional B2B salespeople to develop a modern approach to winning business

Collaborative Selling Activator

Annual Signup

12 monthly payments of £124.99 GBP (inc VAT)

Monthly Signup

Collaborative Selling Academy

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				<p><b>Conflicts are responsible for wasting valuable time, creating a toxic work environment and disrupting relationships. That's why it is important to address the issues before they get out of hand. Learn how to resolve conflict and establish a peaceful environment in the workplace with our Conflict Resolution Skills Training course.</b></p><p>Through the engaging modules of this course, you will gain a deep understanding of the principles of conflict resolution. Here, you will learn how to manage negative views and emotions. Then the course will focus on conflict resolution methods. Furthermore, the course will also teach you the strategies for using meditation for conflict resolution.</p><p><b>So, if you want to add a valuable skill set to your resume and boost your employability, enrol now!</b></p>					</div>
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			<h2><div><span><b>Learning Outcomes</b></span><span></span></div></h2>		</div>
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										<span>Learn the definition of conflict and how conflict sparks</span>
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										<span>Know how to handle negative emotions and opinions</span>
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										<span>Understand the process of looking at the situation from a broader point of view.</span>
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										<span>Familiarise yourself with effective conflict resolution methods</span>
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										<span>Learn how to use meditation in resolving conflicts</span>
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			<h2><span><b>Course Promo</b></span></h2>		</div>
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			<h2><div><span><b>Why Should Take This Course From John Academy?</b></span></div></h2>		</div>
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										<span>Engaging tutorial videos, materials from the industry-leading experts</span>
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										<span>Opportunity to study in a user-friendly, advanced online learning platform</span>
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										<span>Efficient exam systems for the assessment and instant result</span>
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										<span>Earn UK &amp; internationally recognised accredited qualification</span>
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										<span>Easily access the course content on mobile, tablet, or desktop from anywhere, anytime</span>
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										<span>Excellent career advancement opportunities</span>
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										<span>Get 24/7 student support via email.</span>
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			<h2><div><span><b>Who Should Take this Conflict Resolution Skills Training?</b></span></div></h2>		</div>
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				<p>Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.</p>					</div>
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			<h2><div><span><b>Who Should Take This Conflict Resolution Skills Training?</b></span></div></h2>		</div>
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				<p><span>Whether you're an existing practitioner or an aspiring professional, this <strong>Conflict Resolution Skills Training</strong> course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.</span></p>					</div>
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			<h2><div><span><b>Are There Any Entry Requirements?</b></span><span></span></div></h2>		</div>
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				<p>This <b>Conflict Resolution Skills Training</b> is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.</p>					</div>
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			<h2><div><span><b>Certificate of Achievement</b></span></div></h2>		</div>
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				<p><span>After completing and passing the <strong>Conflict Resolution Skills Training </strong> successfully, you will be able to obtain an Accredited <strong>Certificate of Achievement</strong>. Certificates can be obtained either in <strong>Hard Copy</strong> at<strong> £39</strong> or in <strong>PDF format </strong>at <strong>£24</strong>.</span></p>					</div>
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			<h2><div><span><b>Career Path</b></span><span></span></div></h2>		</div>
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				<p>This exclusive <b>Conflict Resolution Skills Training</b> course will equip you with effective skills and abilities and help you explore career paths such as </p><ul><li><ul><li><ul><li><b>Manager</b></li><li><b>Customer Service Executive </b></li><li><b>HR Executive</b></li></ul></li></ul></li></ul>					</div>
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			<h2><div><span><b>Course Curriculum</b></span><span></span></div></h2>		</div>
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					<td colspan="4">Module 01: Understanding Conflict and How it Begins</td>
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					<td>Understanding Conflict and How it Begins</td>
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					<td><span><i></i> 00:07:00</span></td>
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					<td colspan="4">Module 02: Dealing with Emotions and Decisions During Conflict</td>
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					<td><span><i></i> 00:07:00</span></td>
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					<td colspan="4">Module 03: Standing Back and Reaching Better Outcomes</td>
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					<td><span><i></i> 00:07:00</span></td>
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					<td colspan="4">Module 04: Effective Conflict Resolution Methods</td>
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					<td>Effective Conflict Resolution Methods</td>
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					<td><span><i></i> 00:08:00</span></td>
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					<td colspan="4">Module 05: What to Look for in Mediation</td>
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					<td>What to Look for in Mediation</td>
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					<td><span><i></i> 00:09:00</span></td>
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					<td colspan="4">Module 06: Aftermath of a Conflict</td>
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					<td><span><i></i> 00:07:00</span></td>
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					<td colspan="4">Certificate and Transcript</td>
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					<td>Order Your Certificates and Transcripts</td>
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					<td><span><i></i> 00:00:00</span></td>
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John Academy

Conflict Resolution

Counselling Skills

Centre for Counselling & Psychotherapy Training (CCPT)

Life Coach Training

Professional Skills Course (PSC)

Conflict Resolution Skills Training [Video Course]

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							<p><span>By enroling in Phone-Based Customer Service, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Phone-Based Customer Service course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Phone-Based Customer Service course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Phone-Based Customer Service Program.</span></p><p><span>So enrol in our Phone-Based Customer Service course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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							<p><span>Enroling in this Phone-Based Customer Service course can improve your Phone-Based Customer Service perspective, regardless of your skill levels in the Phone-Based Customer Service topics you want to master. If you're already a Phone-Based Customer Service expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Phone-Based Customer Service insights that will help you make the most of your time. This Phone-Based Customer Service course will act as a guide for you if you've ever wished to excel at Phone-Based Customer Service.</span></p>						</div>
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			<h2>Why Choose Us?</h2>		</div>
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							<ul><li><span>After successfully completing the Phone-Based Customer Service Course, you will receive a </span><b>FREE PDF Certificate </b><span>as evidence of your newly acquired abilities.</span></li><li><span>Lifetime access to the whole collection of Phone-Based Customer Service learning materials.</span></li><li><span>Online test with immediate results</span></li><li><span>Enroling in the course has no additional cost.</span></li><li><span>You can study and complete the Phone-Based Customer Service course at your own pace.</span></li><li><span>Study for the Phone-Based Customer Service course using any internet-connected device, such as a computer, tablet, or mobile device.</span></li></ul>						</div>
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							<p><span>This Phone-Based Customer Service course is a great place to start if you're looking to start a new career in Phone-Based Customer Service field. This training is for anyone interested in gaining in-demand Phone-Based Customer Service proficiency to help launch a career or their business aptitude. </span></p>						</div>
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							<p><span>The Phone-Based Customer Service course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Phone-Based Customer Service, without any fuss.</span></p>						</div>
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							<p><span>This Phone-Based Customer Service training will assist you develop your Phone-Based Customer Service ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Phone-Based Customer Service professional story and personalise your path to a new career. Furthermore, developing this Phone-Based Customer Service skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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				<h3>
	<span>Course Curriculum</span>
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					<td colspan="4">Phone-Based Customer Service</td>
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					<td>Module 1: Introduction to Customer Service</td>
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					<td><span><i></i> 00:24:00</span></td>
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					<td><span><i></i> 00:16:00</span></td>
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					<td>Module 8: Active Listening and Managing Tough Callers</td>
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					<td><span><i></i> 00:28:00</span></td>
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					<td>Module 9: Managing Interoffice Calls and Voicemail</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td>Module 10: Problem Solving over the Phone</td>
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					<td><span><i></i> 01:04:00</span></td>
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					<td>Module 11: Intra Organisation Dealings</td>
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					<td><span><i></i> 00:35:00</span></td>
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					<td>Module 12: Measuring Customer Service</td>
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					<td><span><i></i> 00:12:00</span></td>
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					<td colspan="4">Mock Exam</td>
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					<td>Mock Exam - Phone-Based Customer Service</td>
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					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Final Exam</td>
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					<td>Final Exam - Phone-Based Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
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			</div>

Phone-Based Customer Service Course

<p><strong>***Don't Spend More; Spend Smart***</strong></p> <p><strong>Life Just Got Better! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now</strong></p> <p>Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in <strong>Criminal Law </strong>and other relevant fields!</p> <p>After surveying thousands of learners just like you and considering their valuable feedback, this all-in<strong>-</strong>one <strong>Criminal Law </strong>bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand <strong>Criminal Law </strong>course that will enhance your skills and prepare you for the competitive job market.</p> <p>Also, our <strong>Criminal Law </strong>experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p> <p>Furthermore, to help you showcase your expertise in <strong>Criminal Law</strong>, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p> <p><strong>This Criminal Law Bundle Consists of the following Premium courses: </strong> </p> <ul> <li><strong>Course 01: </strong>Criminal Law</li><li><strong>Course 02: </strong>English Law and Legal System Level 3</li><li><strong>Course 03: </strong>Crime Analysis Online Course</li><li><strong>Course 04: </strong>Criminal Psychology Course Level 2</li><li><strong>Course 05: </strong>Emotional Intelligence and Human Behaviour</li><li><strong>Course 06: </strong>Witness Investigation</li><li><strong>Course 07: </strong>Interrogations And Confessions Psychology</li><li><strong>Course 08: </strong>Human Rights</li><li><strong>Course 09: </strong>Diploma in Substance Misuse</li><li><strong>Course 10: </strong>Addiction and Mental Health - Dual Diagnosis</li><li><strong>Course 11: </strong>Domestic Violence and Abuse Awareness - Level 2</li><li><strong>Course 12: </strong>Certificate in Anti Money Laundering (AML)</li><li><strong>Course 13: </strong>Data Protection and Data Security Level 2</li><li><strong>Course 14: </strong>Decision Making and Critical Thinking</li></ul> <p><strong>Benefits you'll get choosing Apex Learning:</strong></p> <ul> <li>Pay once and get lifetime access to 14 CPD courses</li><li>Free e-Learning App for engaging reading materials &amp; helpful assistance</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p>Curriculum</p> <p><strong>Course 01: Criminal Law</strong></p> <ul> <li>Introduction to Criminal Law</li><li>Elements of a Crime</li><li>Incitement, Conspiracy and Attempt</li><li>Accomplice</li><li>Crime Prevention</li><li>The Police</li><li>Prosecution, Caution and Diversion</li><li>Youth Justice</li><li>The Trial</li><li>Sentencing Process</li><li>Homicide</li><li>Offences against Person</li><li>Sexual Offences</li><li>Theft</li><li>Blackmail, Robbery &amp; Burglary</li><li>White-Collar Crime</li><li>Terrorism &amp; Law</li><li>Property Offences</li><li>Cybercrime &amp; Piracy</li><li>Prisons</li><li>Probation Service</li><li>War Crimes</li></ul> <p><strong>Course 02: English Law and Legal System Level 3</strong></p> <ul> <li>The Legal Workplace and Professionals</li><li>Legal Systems</li><li>Contract &amp; Business</li><li>Human Rights</li><li>Employment</li><li>Property</li><li>Mortgage</li><li>Wills, Probate &amp; Estate</li><li>Criminal Law</li><li>Other Common Laws &amp; Legal Matters</li></ul> <p><strong>Course 03: Crime Analysis Online Course</strong></p> <ul> <li>Introduction to Crime Analysis</li><li>The Criminal Justice System in England and Wales</li><li>Classification of Crime</li><li>Crime Scene</li><li>Crime Mapping</li><li>Tactical Crime Analysis</li><li>Strategic and Administrative Crime Analysis</li><li>Criminal Behaviour and Psychology</li><li>Financial and Environmental Criminology</li><li>Criminal Justice</li><li>Criminal Profiling: Science, Logic and Metacognition</li><li>Phases of Profiling</li><li>Criminal Intelligence Analysis</li><li>Technology in Criminal Intelligence Analysis</li><li>Research Method and Statistics in Crime Analysis</li><li>Policing and Cyber Security</li><li>Forecasting Future Occurrences and Prediction</li></ul> <p><strong>Course 04: Criminal Psychology Course Level 2</strong></p> <ul> <li>Understanding Criminal Psychology</li><li>Influence of Mental Disorders</li><li>Classification of Crime</li><li>Forensic Science</li><li>Victimology</li><li>The Criminal Justice System in England and Wales</li></ul> <p><strong>Course 05: Emotional Intelligence and Human Behaviour</strong></p> <ul> <li>Human Behaviour and Basic Psychological Process</li><li>Evolutionary Perspective of Human Behaviour</li><li>Human Intelligence</li><li>Intelligence Test and Variations in Intelligence</li><li>Learning and Conditioning</li><li>Language and Communication</li><li>Introduction to Emotion</li><li>Emotion Influences Cognition</li><li>Stress, Anger and Conflict</li><li>Emotional Intelligence</li><li>Self-Leadership</li><li>Neuro-Linguistic Programming (NLP)</li></ul> <p><strong>Course 06: Witness Investigation</strong></p> <ul> <li>Introduction</li><li>Research Methods in Forensic Psychology</li><li>Theories of Offending</li><li>Personal Attributes of Offenders</li><li>Forensic Psychology in Police Investigations</li><li>Forensic Psychology in the Courtroom</li><li>Forensic Psychology in Practice</li></ul> <p><strong>Course 07: Interrogations And Confessions Psychology</strong></p> <ul> <li>The English Law on Confessions</li><li>Interrogation in Britain</li><li>The Royal Commission Research: Persons at Risk amid Police Custody</li><li>Identifying 'Oppressive' Police Interviewing Tactics in Britain</li><li>Theories of Reason of Confession by Suspects</li><li>The Psychological Assessment of False Confession</li><li>The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice</li></ul> <p><strong>Course 08: Human Rights</strong></p> <ul> <li>Basic Concept of Freedom and Human Rights</li><li>Classification of Human Rights</li><li>Women's and Children's Right</li><li>Various Aspects of Freedom</li><li>Various International Human Rights Organisations</li></ul> <p><strong>Course 09: Diploma in Substance Misuse</strong></p> <ul> <li>Substance Misuse and Outreach Worker</li><li>Substances: Drugs, Alcohol and Others</li><li>Abuses of Substance Misuse</li><li>Why People Use Drug and Alcohol?</li><li>The Nature of Substance Misuse: Biological, Psychological and Social Perspectives</li><li>Understand Possible Causes of Substance and Drug Abuse</li><li>Implementing Substance Use Policy</li><li>Effects of Drugs on the Body and Mind</li><li>Enhancing Assessment and Treatment of Substance Misuse</li><li>Health Consideration</li><li>Specific Treatment Situations</li><li>Substance Misusers: Children</li><li>Risk Factors</li><li>Pharmacological Agents Used in the Management of Substance Misuse Problems</li><li>Planning and Implementing a Practice Improvement Subject</li><li>Prevention and Awareness</li><li>Substance Use Capabilities Across All Level of Social Work</li><li>Career Consultancy</li></ul> <p><strong>Course 10: Addiction and Mental Health - Dual Diagnosis</strong></p> <ul> <li>Promotional Video</li><li>SAMHI Dual Diagnosis Intro video</li><li>Module 01 - Drugs and Effects</li><li>Module 02 - Addictions &amp; Mental Health</li><li>Module 03 - Harm Minimisation &amp; Optimal Health</li><li>Module 04 - Brain Works - Neurophysiology</li><li>Module 05 - Trauma Model &amp; Keys to Treatment</li><li>Module 06 - Brief &amp; Early Intervention and Tripod of Support</li></ul> <p><strong>Course 11: Domestic Violence and Abuse Awareness - Level 2</strong></p> <ul> <li>Introduction to Domestic Violence &amp; Abuse</li><li>The Components of Domestic Violence</li><li>The Impact of Domestic Violence on Victims</li><li>The Impact of Domestic Violence and Abuse on Children</li><li>Assessing the Risks of Domestic Violence and Abuses on Children</li><li>Supporting the Victim and Reporting Incidents</li><li>Record Keeping</li><li>Domestic Violence and Abuse Legislation in the UK</li></ul> <p><strong>Course 12: Certificate in Anti Money Laundering (AML)</strong></p> <ul> <li>Introduction to Money Laundering</li><li>Proceeds of Crime Act 2002</li><li>Development of Anti-Money Laundering Regulation</li><li>Responsibility of the Money Laundering Reporting Office</li><li>Risk-based Approach</li><li>Customer Due Diligence</li><li>Record Keeping</li><li>Suspicious Conduct and Transactions</li><li>Awareness and Training</li></ul> <p><strong>Course 13: Data Protection and Data Security Level 2</strong></p> <ul> <li>GDPR Basics</li><li>GDPR Explained</li><li>Lawful Basis for Preparation</li><li>Rights and Breaches</li><li>Responsibilities and Obligations</li></ul> <p><strong>Course 14: Decision Making and Critical Thinking</strong></p> <ul> <li>Introduction to Critical Thinking</li><li>Critical Thinking and the Judgment of Claims</li><li>Benefits and Barriers of Critical Thinking</li><li>Importance of Critical Thinking</li><li>Recognising a Critical Thinker</li><li>What Are the Critical Thinking Steps?</li><li>Critical Thinking Strategies</li><li>Problem-Solving Through Critical Thinking</li><li>Decision Making with Critical Thinking</li></ul><h2>
        
        <div>CPD</div>
    </h2>

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                                        145 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone from any background can enrol in this <strong>Criminal Law </strong>bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p> 
                        </div><h2>
        
        <div>Requirements</div>
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                        <div id="requirements">
                             <p>Our <strong>Criminal Law </strong>is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G.</p> <p>There is no time limit for completing this course; it can be studied in your own time at your own pace.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Having this various expertise will increase the value of your CV and open you up to multiple job sectors.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course (<strong>Criminal Law</strong>) absolutely Free! </p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Criminal Law</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p> <p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

Criminal Law Training

<p><strong>***Limited Time Exclusive Bundle***</strong></p><p><strong>Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now</strong></p><p>Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in <strong>Criminal Psychology </strong>and other relevant fields!</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all in one <strong>Criminal Psychology </strong>bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand <strong>Criminal Psychology </strong>course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our <strong>Criminal Psychology </strong>experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in <strong>Criminal Psychology, </strong>we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Criminal Psychology Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>Criminal Psychology Course Level 2</li><li><strong>Course 02: </strong>Interrogations And Confessions Psychology</li><li><strong>Course 03: </strong>Forensic Science and Law Enforcement Criminal Profiling Complete Diploma</li><li><strong>Course 04: </strong>Emotional Intelligence and Human Behaviour</li><li><strong>Course 05: </strong>Criminal Law</li><li><strong>Course 06: </strong>English Law and Legal System Level 3</li><li><strong>Course 07: </strong>Financial Investigator</li><li><strong>Course 08: </strong>AML and Criminal Intelligence Analysis Diploma</li><li><strong>Course 09: </strong>Diploma in Substance Misuse</li><li><strong>Course 10: </strong>Addiction and Mental Health - Dual Diagnosis</li><li><strong>Course 11: </strong>Domestic Violence and Abuse Awareness - Level 2</li><li><strong>Course 12: </strong>Human Rights</li><li><strong>Course 13: </strong>Decision Making and Critical Thinking</li><li><strong>Course 14: </strong>First Aid at Work</li></ul><p><strong>Benefits you'll get choosing Apex Learning for this Criminal Psychology:</strong></p><ul><li>Pay once and get lifetime access to 14 CPD courses</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p><strong>Curriculum of the Bundle</strong></p><p><strong>Course 01: Criminal Psychology Course Level 2</strong></p><ul><li>Understanding Criminal Psychology</li><li>Influence of Mental Disorders</li><li>Classification of Crime</li><li>Forensic Science</li><li>Victimology</li><li>The Criminal Justice System in England and Wales</li></ul><p><strong>Course 02: Interrogations And Confessions Psychology</strong></p><ul><li>The English Law on Confessions</li><li>Interrogation in Britain</li><li>The Royal Commission Research: Persons at Risk amid Police Custody</li><li>Identifying 'Oppressive' Police Interviewing Tactics in Britain</li><li>Theories of Reason of Confession by Suspects</li><li>The Psychological Assessment of False Confession</li><li>The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice</li></ul><p><strong>Course 03: Forensic Science and Law Enforcement Criminal Profiling Complete Diploma</strong></p><ul><li>Reducing the Risk of Re-Offending</li><li>History of Forensic Psychology</li><li>Theories of Offending</li><li>Sexual and Violent Offending</li><li>Fire-Setting Behaviour</li><li>Offender Profiling</li><li>Effectiveness of Offender Profiling</li><li>Eye-Witness and Expert Witness Testimony</li><li>Reducing Re-Offending and Incident Management</li></ul><p><strong>Course 04: Emotional Intelligence and Human Behaviour</strong></p><ul><li>Human Behaviour and Basic Psychological Process</li><li>Evolutionary Perspective of Human Behaviour</li><li>Human Intelligence</li><li>Intelligence Test and Variations in Intelligence</li><li>Learning and Conditioning</li><li>Language and Communication</li><li>Introduction to Emotion</li><li>Emotion Influences Cognition</li><li>Stress, Anger and Conflict</li><li>Emotional Intelligence</li><li>Self-Leadership</li><li>Neuro-Linguistic Programming (NLP)</li></ul><p><strong>Course 05: Criminal Law</strong></p><ul><li>Introduction to Criminal Law</li><li>Elements of a Crime</li><li>Incitement, Conspiracy and Attempt</li><li>Accomplice</li><li>Crime Prevention</li><li>The Police</li><li>Prosecution, Caution and Diversion</li><li>Youth Justice</li><li>The Trial</li><li>Sentencing Process</li><li>Homicide</li><li>Offences against Person</li><li>Sexual Offences</li><li>Theft</li><li>Blackmail, Robbery &amp; Burglary</li><li>White-Collar Crime</li><li>Terrorism &amp; Law</li><li>Property Offences</li><li>Cybercrime &amp; Piracy</li><li>Prisons</li><li>Probation Service</li><li>War Crimes</li></ul><p><strong>Course 06: English Law and Legal System Level 3</strong></p><ul><li>The Legal Workplace and Professionals</li><li>Law and Legal Systems</li><li>Contract Law &amp; Business Law</li><li>Human Rights Law</li><li>Employment Law</li><li>Property Law</li><li>Mortgage Law</li><li>Wills, Probate &amp; Estate Law</li><li>Criminal Law</li><li>Other Common Laws &amp; Legal Matters</li></ul><p><strong>Course 07: Financial Investigator</strong></p><ul><li>Introduction to Financial Investigator</li><li>Introduction to Financial Investigation</li><li>Characteristics of Financial Crimes</li><li>Categories of Financial Crimes</li><li>Financial Crime Response Plan</li><li>Collecting, Preserving and Gathering Evidence</li><li>Laws against Financial Fraud</li></ul><p><strong>Course 08: AML and Criminal Intelligence Analysis Diploma</strong></p><ul><li>Introduction to Money Laundering</li><li>Proceeds of Crime Act 2002</li><li>Development of Anti-Money Laundering Regulation</li><li>Responsibility of the Money Laundering Reporting Office</li><li>Risk-based Approach</li><li>Customer Due Diligence</li><li>Suspicious Conduct and Transactions</li><li>Criminal Intelligence Analysis</li><li>Criminal Intelligence Analyst - Skills and Competencies</li><li>Research Methods in Crime Analysis</li><li>Counterterrorism and Criminal Intelligence Analysis</li><li>Technology in Criminal Intelligence Analysis</li><li>The Criminal Justice System in England and Wales</li></ul><p><strong>Course 09: Diploma in Substance Misuse</strong></p><ul><li>Substance Misuse and Outreach Worker</li><li>Substances: Drugs, Alcohol and Others</li><li>Abuses of Substance Misuse</li><li>Why People Use Drug and Alcohol?</li><li>The Nature of Substance Misuse: Biological, Psychological and Social Perspectives</li><li>Understand Possible Causes of Substance and Drug Abuse</li><li>Implementing Substance Use Policy</li><li>Effects of Drugs on the Body and Mind</li><li>Enhancing Assessment and Treatment of Substance Misuse</li><li>Health Consideration</li><li>Specific Treatment Situations</li><li>Substance Misusers: Children</li><li>Risk Factors</li><li>Pharmacological Agents Used in the Management of Substance Misuse Problems</li><li>Planning and Implementing a Practice Improvement Subject</li><li>Prevention and Awareness</li><li>Substance Use Capabilities Across All Level of Social Work</li><li>Career Consultancy</li></ul><p><strong>Course 10: Addiction and Mental Health - Dual Diagnosis</strong></p><ul><li>Promotional Video</li><li>SAMHI Dual Diagnosis Intro video</li><li>Module 01 - Drugs and Effects</li><li>Module 02 - Addictions &amp; Mental Health</li><li>Module 03 - Harm Minimisation &amp; Optimal Health</li><li>Module 04 - Brain Works - Neurophysiology</li><li>Module 05 - Trauma Model &amp; Keys to Treatment</li><li>Module 06 - Brief &amp; Early Intervention and Tripod of Support</li></ul><p><strong>Course 11: Domestic Violence and Abuse Awareness - Level 2</strong></p><ul><li>Introduction to Domestic Violence &amp; Abuse</li><li>The Components of Domestic Violence</li><li>The Impact of Domestic Violence on Victims</li><li>The Impact of Domestic Violence and Abuse on Children</li><li>Assessing the Risks of Domestic Violence and Abuses on Children</li><li>Supporting the Victim and Reporting Incidents</li><li>Record Keeping</li><li>Domestic Violence and Abuse Legislation in the UK</li></ul><p><strong>Course 12: Human Rights</strong></p><ul><li>Basic Concept of Freedom and Human Rights</li><li>Classification of Human Rights</li><li>Women's and Children's Right</li><li>Various Aspects of Freedom</li><li>Various International Human Rights Organisations</li></ul><p><strong>Course 13: Decision Making and Critical Thinking</strong></p><ul><li>Introduction to Critical Thinking</li><li>Critical Thinking and the Judgment of Claims</li><li>Benefits and Barriers of Critical Thinking</li><li>Importance of Critical Thinking</li><li>Recognising a Critical Thinker</li><li>What Are the Critical Thinking Steps?</li><li>Critical Thinking Strategies</li><li>Problem-Solving Through Critical Thinking</li><li>Decision Making with Critical Thinking</li></ul><p><strong>Course 14: First Aid at Work</strong></p><ul><li>Introduction to Workplace First Aid</li><li>Legal Framework for Workplace First Aid</li><li>Incident Management at Work</li><li>Primary Survey</li><li>Secondary Survey</li><li>Basic First-Aid Techniques</li><li>Dealing With Fractures and Dislocations</li><li>Secondary Illness Loss of Responsiveness and CPR</li><li>Secondary Illness Breathing Problems</li></ul><p>And many More...</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        145 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this <strong>Criminal Psychology </strong> bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p><p>** Completing this course does not imply that you are qualified to work as a Criminal psychologist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT **</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our <strong>Criminal Psychology </strong>is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this course; it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this various expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Diploma of Criminal Psychology (Online)

Tom Reynolds

Product Management

Agile

Agile PM

Productivity

Kanban

Agile Coach

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 24-26 September

Standard

Early Bird

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Is this course accredited and recognised?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Yes, this course is fully approved by&nbsp;</span><a href="https://cpduk.co.uk/" target="_blank" style="color: var(--tw-prose-links); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--tw-prose-links);">CPD</a><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><figure style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><img src="https://www.intellelearn.com/storage/images/pages/C0icCtUqbmA2C7tNRUo83sIFRgRFFBCKbVOEyYNd.jpg" data-image="uo8h93eydh2q" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">How long will this course take me?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Roughly 1 hour. But you don&#39;t have to do it all in one go.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Who should take this course?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Anyone who wants to improve how they think and learn. There are no entry requirements.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Course Topics</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">We build our courses so that you&#39;re able to better retain what you learn. This course is divided into easy-to-follow interactive modules and includes a multiple-choice test at the end. The benefits of implementing a Structured Problem Solving approach include</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Team Building Ability</li><li fr-original-style="" style="box-sizing: border-box;">Team Approach to Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Structured and Proven Process</li><li fr-original-style="" style="box-sizing: border-box;">Permanent Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Improved Quality Performance</li><li fr-original-style="" style="box-sizing: border-box;">Financial Savings</li></ul><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Aims of the Training Course</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Understand the types of problems that can affect a business and the effect of unresolved problems on business performance</li><li fr-original-style="" style="box-sizing: border-box;">Describe the benefits of adopting a structured approach to team problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Enhanced understanding of the issues and a structured approach to generating better solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to apply the appropriate problem-solving technique</li></ul>

Intellelearn

Lean Awareness

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.


Structured Problem Solving

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>Overview<p>Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality</p><p>This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, &amp; analyzing data will be covered during class.<br /></p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Workshop Objectives</li></ul><h4>The Problem Solving Method</h4><ul><li>What is a Problem?</li><li>What is Creative Problem Solving?</li><li>What are the Steps in the Creative Solving Process?</li><li>Case Study</li><li>Module Two: Review Questions</li></ul><h4>Information Gathering</h4><ul><li>Understanding Types of Information</li><li>Identifying Key Questions</li><li>Methods of Gathering Information</li><li>Case Study</li><li>Module Three: Review Questions</li></ul><h4>Problem Definition</h4><ul><li>Defining the Problem</li><li>Determining Where the Problem Originated</li><li>Defining the Present State and the Desired State</li><li>Stating and Restating the Problem</li><li>Analyzing the Problem</li><li>Writing the Problem Statement</li><li>Case Study</li><li>Module Four: Review Questions</li></ul><h4>Preparing for Brainstorming</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (I)</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (II)</h4><ul><li>The Morphological Matrix</li><li>The Six Thinking Hats</li><li>The Blink Method</li><li>Case Study</li><li>Module Seven: Review Questions</li></ul><h4>Analyzing Solutions</h4><ul><li>Developing Criteria</li><li>Analyzing Wants and Needs</li><li>Using Cost/Benefit Analysis</li><li>Case Study</li><li>Module Eight: Review Questions</li></ul><h4>Selecting a Solution</h4><ul><li>Doing a Final Analysis</li><li>Paired Comparison Analysis</li><li>Analyzing Potential Problems</li><li>Case Study</li><li>Module Nine: Review Questions</li></ul><h4>Planning Your Next Steps</h4><ul><li>Identifying Tasks</li><li>Identifying Resources</li><li>Implementing, Evaluating, and Adapting</li><li>Case Study</li><li>Module Ten: Review Questions</li></ul><h4>Creating a Performance Plan</h4><ul><li>Planning the Follow-Up Meeting</li><li>Celebrating Successes</li><li>Identifying Improvements</li><li>Case Study</li><li>Module Eleven: Review Questions</li></ul><h4>Wrapping Up</h4><ul><li>Words from the Wise</li><li>Lessons Learned</li></ul></div>

Nexus Human

Creative Thinking

Problem Solving

8D Problem Solving

Creative Design

Creativity

Creativity & Innovation

Creative Problem Solving

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the estimated salary for a Customer Service Advisor typically ranges from &pound;18,000 to &pound;25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Apply defusing techniques in Customer Service interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Employ proactive strategies in Customer Service management.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise problem-solving methods to enhance Customer Service.</li><li fr-original-style="" style="box-sizing: border-box;">Engage in brainstorming for effective Customer Service solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Channel customer anger through Customer Service skills.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defusing Techniques: </strong>Master seven distinct defusing techniques to elevate your Customer Service aptitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Proactive Customer Management: </strong>Implement proactive management strategies to optimise Customer Service outcomes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-solving &amp; Decision-making: </strong>Integrate critical problem-solving and decision-making methods into your Customer Service approach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Brainstorming &amp; Reverse Brainstorming: </strong>Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Anger Channelling: </strong>Apply the art of anger channelling to maintain and improve Customer Service standards.</p><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Empower UK Employment Training

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

<p>Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.</p><h3>Learning Objectives</h3><p>Apply effective problem SOLVERâ¢ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Problem Solving: Four Stages of Creative Problem Solving

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<p>We can coach you in your use of Solution Circles, Insights and Solution Circles and Circle of Adults.</p><p>These are in-depth processes that support professional teams to problem solve together around a young person presenting with complex social, emotional and behavioural needs. </p><p>These reflective problem solving processes differs from other person centred planning processes in that the child and family are not present. These processes are for stuck teams trying to figure out issues where they need to be very honest with each other, share their emotions, state their greatest fears and struggles in a safe situation. Whilst it is good practice to let a family know that they are being talked about in a meeting - they need to know that this is the professionals <em>sorting themselves</em> out for their benefit and not a time for them to participate. If they insist on being present then talk to us about our emerging Family Circles work.</p><p>These innovative processes enable adults involved in working with the young person to reflect and hypothesise about this young person's needs. This leads to joint problem-solving around ways forward to support this young person in their educational setting.</p><p>Circle of Adults uses a structured process and graphic facilitation to guide staff through a set of key questions to reach a deeper understanding of a young person's behaviour and needs. This deeper understanding is used to generate new strategies for the team's work with the young person.</p><p><br /></p><p>Examples of feedback from staff who have attended the sessions include:</p><p> </p><p><em>The session was very helpful in planning ways forward and empowered for staff (Headteacher of a Devon primary school)</em></p><p><em>It is the first time that we have shared how this behaviour impacts on us and it's good to know how we can support each other (Devon primary school teacher)</em></p><p><em>Brilliant! Getting staff to agree and adhere to common strategies is the key to success (Teacher in specialist provision in Torbay)</em></p><p><br /></p>
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</section>

Inclusive Solutions

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

UK Wide Travel Costs

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Visioning and Problem Solving</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;The question is not should they be here anymore. Now it&rsquo;s how can we figure out how best to include them?&rsquo;</p></blockquote><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces.</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">A great day &ndash; going away buzzing with ideas</p></blockquote><p fr-original-style="text-align: center;" style="text-align: center; font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/RrpI3FCcJBg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p><blockquote fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Excellent!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Inspirational!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Informative!</p></blockquote><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Increased confidence regarding problem solving around inclusion in mainstream settings</li><li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues</li><li fr-original-style="" style="box-sizing: border-box;">Learn new problem solving processes</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support teams</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community workers and carers</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we work out how to include this child best?</li><li fr-original-style="" style="box-sizing: border-box;">Is there a more structured way to run this meeting?</li><li fr-original-style="" style="box-sizing: border-box;">Can we explore the emotional impact the person is having on us and still agree strategies?</li><li fr-original-style="" style="box-sizing: border-box;">How can I get unstuck from this problem?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day will cover:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Solution Circles</li><li fr-original-style="" style="box-sizing: border-box;">Solution Focused approaches</li><li fr-original-style="" style="box-sizing: border-box;">Synectics &ndash; using analogies and out of the box creativity</li><li fr-original-style="" style="box-sizing: border-box;">Circles of Adults</li><li fr-original-style="" style="box-sizing: border-box;">Using Imagination to solve problems</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/training/circles-of-adults/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">CIRCLES OF ADULTS</a></p>

PROBLEM SOLVING TOOLS AND TECHNIQUES

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

<p style="color: rgb(80, 54, 89); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(80, 54, 89);">This practical course is perfect if you are overwhelmed by options and have difficulty making decisions. Our trainers bring useful tools and techniques to the rescue, making problem solving and decision making a breeze.</p><ul style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Different ways to define and analyse problems</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Is the problem ours to solve?</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Being clear about solutions &ndash; Would Like, Want and Must-Have</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Using brainstorming, problem solving and creative thinking techniques</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Evaluate all the options using simple criteria</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Information overload and how to avoid it</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Decision making techniques</li></ul><div fr-original-style="" style="box-sizing: border-box;">4 weeks - 1 session a week (3hrs live online)</div><h2 style="color: rgb(35, 73, 109); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 73, 109);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course is also available as in-house training at a fixed cost for up to 12 delegates.&nbsp;</span><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Email us&nbsp;for more information. <a href="mailto:admin@sterlingtraining.org" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">admin@sterlingtraining.org</a>.uk</span></h2>

Sterling Training

Tools and techniques to make solving problems and decision-making a breeze!

Problem Solving and Decision Making

<div><div id="commonContent"><h3>Overview</h3><p>With the ever-increasing demand for Problem Solving in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving  may be.</p><p>Learning about Problem Solving  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Problem Solving  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Problem Solving  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Problem Solving  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Problem Solving ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Problem Solving ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Problem Solving , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Problem Solving  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - The Creative Problem Solving and Decision Making</h4><div><div><ul><li><div>
<span></span><h5>
The Creative Problem Solving and Decision Making</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - The Problem Solving Model</h4><div><div><ul><li><div>
<span></span><h5>
The Problem Solving Model</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Problem Solving Tools and Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Problem Solving Tools and Techniques</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Making Good Decisions</h4><div><div><ul><li><div>
<span></span><h5>
Making Good Decisions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Developing Critical Thinking Skills</h4><div><div><ul><li><div>
<span></span><h5>
Developing Critical Thinking Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Understanding Creativity and Innovation</h4><div><div><ul><li><div>
<span></span><h5>
Understanding Creativity and Innovation</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Creativity and Innovation in Business</h4><div><div><ul><li><div>
<span></span><h5>
Creativity and Innovation in Business</h5></div><div>
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00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Individual and Group Techniques for Creativity</h4><div><div><ul><li><div>
<span></span><h5>
Individual and Group Techniques for Creativity</h5></div><div>
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00:00													</span>
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