2947 Educators providing Courses

Dm Training Consultants Ltd

dm training consultants ltd

Portlethen

I have spent over 25 years in the hospitality business, working and understanding people at all levels of customer service. Initially I worked in various hotels throughout Scotland learning all aspects of customer service journey and working at high levels of customer service delivery. I do love to see customer service carried out naturally and without Donna Matherseffort where customer service facing staff just ‘get it’. All too often unfortunately we see businesses who focus on customers now and again but not tapping into the detail or emotions that go along with delivering something special for your customers. I started DM Training in 2006 to help put some of my experiences and knowledge into practice and deliver training to help businesses rise to the ever increasing challenges we come across in today’s market place. Having my own business has been a real life challenge but the rewards personally have been exciting and it has enabled me to look at the things in life that really matter. Firstly, I have learnt that in order to capture your audience when in a training role, make it fun and appealing to everyone. Doesn’t matter the subject area, if its not captured your audience then it is not being effective. Secondly - you can if you think you can. By delivering training using this principle you can deliver effective training that matters and get results. My training has taken me all over Scotland delivering training to a variety of organisations at various levels and this is what makes it exciting and keeps the energy alive. I do hope you get a chance to come along to one of our training courses on offer and enjoy the experience.

Joe Rice First Aid Training

joe rice first aid training

Okehampton

Qualifications I am a Level 3 First Aid & Defibrillation Instructor. I also have a Level 3 Award in Education and Training (QCF) and can teach the full range of Ofqual (The Office of Qualifications and Examinations Regulation) regulated Level 2 and Level 3 Awards in a range of First Aid qualifications. My Background I have worked for over 10 years in the leisure industry as a lifeguard, duty manager and swimming teacher. Between 2009 and 2011 I lived in New Zealand and worked as a team building instructor running educational school programmes and corporate days. I instructed climbing, archery and many other activities. I also designed educational climbing programmes promoting road safety that I delivered in schools working along side the New Zealand Police and Ambulance Services. In 2012 I joined Devon and Somerset Fire and Rescue Service and work as a retained firefighter in Okehampton. I have gained many qualifications and experiences with this role and am trained as a casualty carer. It was 2015 when I gained a first aid instructor's qualification. I wanted to run courses locally and make them accessible for businesses and individuals. I am passionate about training and promoting the need for first aid at work and within communities. I am a practical person and endeavour to make my courses as interactive and hands on as possible. In 2017 I helped form a new charity to equip Okehampton with 8 Public Access Defibrillators. Oke PADs is an organisation that will maintain and provide training free of charge to the community.