Name: Complaints Advisor Training Course
Price: 15 GBP
Availability: InStock

<p>If you've ever considered working as a Professional Services Coordinator but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Professional Services Coordinator course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Professional Services Coordinator course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Professional Services Coordinator. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Professional Services Coordinator course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Fundamentals of Supervisor Training</li><li>Module 02: Understanding the Role of Supervision</li><li>Module 03: Essential Skills in Supervision</li><li>Module 04: Recruitment and Dismissal</li><li>Module 05: Employee Management</li><li>Module 06: Communication Skill Development</li><li>Module 07: Conflict Management</li><li>Module 08: Cybersecurity for Employees</li><li>Module 09: Introduction to Office Administration</li><li>Module 10: Skills of an Effective Administrator</li><li>Module 11: Business Writing Skills</li><li>Module 12: Managing Meetings and Giving Feedback</li><li>Module 13: Organisational Skills</li><li>Module 14: Negotiation Techniques</li><li>Module 15: Conflict Management</li><li>Module 16: Stress Management</li><li>Module 17: Time Management</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Professional Services Coordinator training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Professional Services Coordinator training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Training Express

Professional Services Coordinator Course

General Admission

<p>If you've ever considered working as a Customer Support Engineer Apprentice but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Customer Support Engineer Apprentice course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Customer Support Engineer Apprentice course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Customer Support Engineer Apprentice. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Customer Support Engineer Apprentice course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Managing Interoffice Calls and Voicemail</li><li>Module 02: Aspects of Phone Etiquette</li><li>Module 03: Business Telephone Skills</li><li>Module 04: Building Rapport Over the Phone</li><li>Module 05: Inbound and Outbound Calls</li><li>Module 06: Active Listening and Managing Tough Callers</li><li>Module 07: Mail Services and Shipping</li><li>Module 08: Intra Organisation Dealings</li><li>Module 09: Problem Solving over the Phone</li><li>Module 10: Record Keeping and Filing Systems</li><li>Module 11: Business Writing Skills</li><li>Module 12: Organisational Skills</li><li>Module 13: Communication Skills</li><li>Module 14: Customer Relationship Management</li><li>Module 15: Effective Planning and Scheduling</li><li>Module 16: Invoicing/Petty Cash</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Customer Support Engineer Apprentice training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Customer Support Engineer Apprentice Course

<p>If you've ever considered working as a Essential Training for Support Engineers but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Essential Training for Support Engineers course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Essential Training for Support Engineers course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Essential Training for Support Engineers. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Essential Training for Support Engineers course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Managing Interoffice Calls and Voicemail</li><li>Module 02: Aspects of Phone Etiquette</li><li>Module 03: Business Telephone Skills</li><li>Module 04: Building Rapport Over the Phone</li><li>Module 05: Inbound and Outbound Calls</li><li>Module 06: Active Listening and Managing Tough Callers</li><li>Module 07: Mail Services and Shipping</li><li>Module 08: Intra Organisation Dealings</li><li>Module 09: Problem Solving over the Phone</li><li>Module 10: Record Keeping and Filing Systems</li><li>Module 11: Business Writing Skills</li><li>Module 12: Organisational Skills</li><li>Module 13: Communication Skills</li><li>Module 14: Customer Relationship Management</li><li>Module 15: Effective Planning and Scheduling</li><li>Module 16: Invoicing/Petty Cash</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Essential Training for Support Engineers training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Essential Training for Support Engineers Course

<p>If you've ever considered working as a Executive Receptionist but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Executive Receptionist course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Executive Receptionist course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Executive Receptionist. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Executive Receptionist course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Introduction to Reception and Receptionist</li><li>Module 02: Business Telephone Skills</li><li>Module 03: Mail Services and Shipping</li><li>Module 04: Time Management</li><li>Module 05: Record Keeping and Filing Systems</li><li>Module 06: Organisational Skills</li><li>Module 07: Communication Skills</li><li>Module 08: Customer Service</li><li>Module 09: Effective Planning and Scheduling</li><li>Module 10: Core Skills Required</li><li>Module 11: Self-Management (I)</li><li>Module 12: Self-Management (II)</li><li>Module 13: Time Management (I)</li><li>Module 14: Time Management (II)</li><li>Module 15: Organizing and Planning (I)</li><li>Module 16: Organizing and Planning (II)</li><li>Module 17: Communication (I)</li><li>Module 18: Communication (II)</li><li>Module 19: Additional Challenges</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Executive Receptionist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Executive Receptionist training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Executive Receptionist Course

<p>Are you concerned about unconscious biases affecting the workplace? The Avoiding Unconscious Biases at Workplace online course provides insights and techniques to help you identify, mitigate and prevent unconscious biases in the workplace. This course is designed to help you enhance your understanding of unconscious biases and to take positive action to create a more inclusive and equitable workplace.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the concept of unconscious bias and its impact on the workplace</li><li>Recognise the origins of biases and how they are formed</li><li>Identify different types of unconscious biases present in the workplace</li><li>Explore strategies to avoid unconscious biases and foster a more inclusive work environment</li><li>Develop techniques to challenge and overcome unconscious biases</li><li>Understand the difference between individual and structural interventions</li></ul><p><strong>Module 01: Unconscious Bias</strong></p><p>This module provides an introduction to unconscious bias and explains its impact on the workplace. It helps you to understand the origins of unconscious bias and the different forms it can take.</p><p><strong>Module 02: Bias: Origins</strong></p><p>This module explores the origins of bias, including the role of culture, upbringing, and personal experiences. It also provides insights into how biases can be formed and perpetuated.</p><p><strong>Module 03: Types of Unconscious Biases in the Workplace</strong></p><p>This module identifies and explains the different types of unconscious biases that can be present in the workplace, including affinity bias, halo effect, and confirmation bias.</p><p><strong>Module 04: Avoiding the Unconscious Biases at Workplace</strong></p><p>This module offers strategies and techniques to help you avoid unconscious biases and foster a more inclusive work environment. It also explores the role of unconscious bias in decision making.</p><p><strong>Module 05: Biases and Perception</strong></p><p>This module focuses on the relationship between biases and perception, including how biases can affect how we see and interact with others in the workplace.</p><p><strong>Module 06: Individual and Structural Interventions</strong></p><p>This module explores individual and structural interventions that can be used to address unconscious bias in the workplace.</p><p><strong>Certification</strong></p><p>Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Managers and team leaders seeking to create more inclusive work environments</li><li>Human resources personnel responsible for diversity and inclusion initiatives</li><li>Individuals interested in promoting fairness and equality in the workplace</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Human Resource Specialist: £24,000 - £40,000 per year</li><li>Diversity and Inclusion Manager: £40,000 - £70,000 per year</li><li>Organisational Development Consultant: £40,000 - £60,000 per year</li><li>Learning and Development Manager: £35,000 - £60,000 per year</li></ul>
                        </div>

NextGen Learning

Learning & Development

Equality & Diversity

Lean Awareness

Diversity & Discrimination

Diversity & Inclusion

Unconscious Bias

Avoiding the Unconscious Biases at Workplace

<p>If you've ever considered working as a Project Support Administrator but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Project Support Administrator course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Project Support Administrator course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Project Support Administrator. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Project Support Administrator course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Key Concepts (I)</li><li>Module 02: Key Concepts (II)</li><li>Module 03: Initiation (I)</li><li>Module 04: Initiation (II)</li><li>Module 05: Planning (I)</li><li>Module 06: Planning (II)</li><li>Module 07: Planning Tools</li><li>Module 08: Executing the Project</li><li>Module 09: Maintaining and Controlling the Project</li><li>Module 10: Closing Out</li><li>Module 11: Communication Skills</li><li>Module 12: Managing Meetings and Giving Feedback</li><li>Module 13: Organisational Skills</li><li>Module 14: Conflict Management</li><li>Module 15: Stress Management</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Project Support Administrator training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Project Support Administrator training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Project Support Administrator Course

<p>If you've ever considered working as a Assistant Manager but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Assistant Manager course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Assistant Manager course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Assistant Manager. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Assistant Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Fundamentals of Supervisor Training</li><li>Module 02: Understanding the Role of Supervision</li><li>Module 03: Essential Skills in Supervision</li><li>Module 04: Recruitment and Dismissal</li><li>Module 05: Employee Management</li><li>Module 06: Communication Skill Development</li><li>Module 07: Conflict Management</li><li>Module 08: Cybersecurity for Employees</li><li>Module 09: Introduction to Office Administration</li><li>Module 10: Skills of an Effective Administrator</li><li>Module 11: Business Writing Skills</li><li>Module 12: Managing Meetings and Giving Feedback</li><li>Module 13: Organisational Skills</li><li>Module 14: Negotiation Techniques</li><li>Module 15: Conflict Management</li><li>Module 16: Stress Management</li><li>Module 17: Time Management</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Assistant Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Assistant Manager training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Assistant Manager Training Course

<p>In the realm of strategic business, the art of formulating and implementing effective strategies is akin to navigating uncharted territories. strategic business course in Strategy Formulation and Implementation presents an opportunity to unravel the complexities of strategic management, equipping participants with the tools and knowledge to thrive in this dynamic industry. </p> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Gain a comprehensive understanding of strategic management principles and their application in the business context.</li><li>Explore the significance of corporate governance in shaping strategic decision-making processes.</li><li>Master the techniques of industry analysis to identify opportunities and threats in the competitive landscape.</li><li>Acquire skills in strategy formulation, enabling the development of effective and sustainable business strategies.</li><li>Learn the intricacies of strategy implementation and the critical factors necessary for successful execution.</li><li>Understand the importance of evaluation, control, and continuous improvement in strategic management.</li></ul><p>The Strategy Formulation and Implementation course is designed to equip individuals with the knowledge and skills necessary to excel in the field of strategic business. Through a comprehensive curriculum, participants will delve into the foundations of strategic management, exploring concepts such as corporate governance, industry analysis, and strategy formulation. They will gain insights into the process of creating robust business strategies that align with organisational goals and leverage market opportunities. Moreover, the course delves into the intricacies of strategy implementation, emphasising the importance of effective execution and monitoring to achieve desired outcomes.</p> <p>Participants will also learn about evaluation and control mechanisms to assess the success of implemented strategies and make necessary adjustments for continuous improvement. Additionally, the course explores the role of building a strong brand and fostering customer relationships in strategic business success. With a focus on social responsibility and ethics, participants will develop a holistic understanding of the broader implications of strategic management in today's business landscape.</p> <p><strong>Certification</strong></p> <p>Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a <strong>£4.99</strong> PDF Certificate sent via email, a <strong>£9.99</strong> Printed Hardcopy Certificate for delivery in the UK, or a <strong>£19.99</strong> Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Aspiring managers and leaders seeking to enhance their strategic thinking and decision-making skills.</li><li>Professionals in business development, strategic planning, or project management roles.</li><li>Entrepreneurs and business owners aiming to develop and implement effective strategies for growth and sustainability.</li><li>Individuals transitioning into strategic management roles or seeking career advancement opportunities in this field.</li><li>Consultants and advisors specialising in strategic business planning and execution.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Strategy Analyst: £30,000 - £45,000 per annum</li><li>Business Development Manager: £35,000 - £60,000 per annum</li><li>Strategic Planning Manager: £45,000 - £75,000 per annum</li><li>Chief Strategy Officer: £80,000 - £150,000 per annum</li><li>Management Consultant (Strategic Focus): £40,000 - £80,000 per annum</li><li>Director of Strategy and Innovation: £90,000 - £200,000 per annum</li></ul> 
                        </div>

ACCA Strategic Business Leader (SBL)

Strategic Management

Strategic Planning

Business Strategy

Strategic Thinking

Institute of Leadership & Management (ILM)

Strategy Formulation and Implementation

<p>If you've ever considered working as a Product Support Engineer but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Product Support Engineer course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Product Support Engineer course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Product Support Engineer. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Product Support Engineer course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Managing Interoffice Calls and Voicemail</li><li>Module 02: Aspects of Phone Etiquette</li><li>Module 03: Business Telephone Skills</li><li>Module 04: Building Rapport Over the Phone</li><li>Module 05: Inbound and Outbound Calls</li><li>Module 06: Active Listening and Managing Tough Callers</li><li>Module 07: Mail Services and Shipping</li><li>Module 08: Intra Organisation Dealings</li><li>Module 09: Problem Solving over the Phone</li><li>Module 10: Record Keeping and Filing Systems</li><li>Module 11: Business Writing Skills</li><li>Module 12: Organisational Skills</li><li>Module 13: Communication Skills</li><li>Module 14: Customer Relationship Management</li><li>Module 15: Effective Planning and Scheduling</li><li>Module 16: Invoicing/Petty Cash</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Product Support Engineer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Product Support Engineer training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Product Support Engineer Course

<p>If you've ever considered working as a Complaints Advisor but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Complaints Advisor course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The Complaints Advisor course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Complaints Advisor. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Complaints Advisor course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: CRM Databases</li><li>Module 05: Deepening Customer Relationship</li><li>Module 06: Handling Customer Complaints</li><li>Module 07: Introduction to Customer Service</li><li>Module 08: What's Different about Good Customer Service?</li><li>Module 09: Customer Service Communication Strategies</li><li>Module 10: Building Rapport Over the Phone</li><li>Module 11: Active Listening and Managing Tough Callers</li><li>Module 12: Problem Solving over the Phone</li><li>Module 13: Business Telephone Skills</li><li>Module 14: Diary Management and Note taking</li><li>Module 15: Time Management</li><li>Module 16: Organisational Skills</li><li>Module 17: Communication Skills</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Complaints Advisor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Complaints Advisor training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Complaints Advisor Training Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">In this<em id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Strategy Insights</strong></em> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Masterclass</em></strong> we will start from &#39;first principles&#39; and explore what strategic planning is <em fr-original-style="" style="box-sizing: border-box;">really</em> about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in <em fr-original-style="" style="box-sizing: border-box;">your</em> organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">[<em id="isPasted" fr-original-style="" style="box-sizing: border-box;">This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking</em>.] &nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">** David Booth has kindly donated a complimentary copy of  his book, &#39;<em fr-original-style="" style="box-sizing: border-box;">Strategy Journeys - a guide to effective strategic planning</em>&#39; (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass **&nbsp;</p>

Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.

In this Strategy Insights Masterclass we will start from 'first principles' and explore what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in your organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).
[This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking.] 

** David Booth has kindly donated a complimentary copy of his book, 'Strategy Journeys - a guide to effective strategic planning' (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass ** 

Strategy Insights

Leadership Development

This Strategy Insights Masterclass explores what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future).

Demystifying strategic planning

Bristol

Exeter

London

Newcastle

Manchester

Liverpool

Birmingham

<h1 id="isPasted" style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Online MHFA England Adult Mental Health First Aid Course.&nbsp;</h1><div fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/brochure-request/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Download brochure for course details here.</a><a href="https://www.mindmapswellbeing.com/_webedit/uploaded-files/All%20Files/Online%20Mental%20Health%20First%20Aid.pdf" rel="noopener noreferrer" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">&nbsp;</a>&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. &nbsp;The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. &nbsp;As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation&#39;s courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. &nbsp;As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. &nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Our fee is &pound;300pp Groups of 5+ contact <a href="mailto:info@mindmapswellbeing.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">info@mindmapswellbeing.com</a>&nbsp;for reduced group fees.&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Live instructor led sessions;&nbsp;</strong></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">10:00 &ndash; 12:30 &amp; 14:30 &ndash; 17:00 both days&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Individual learning modules around these times. You will gain access to this on the Friday before your course start date.</div><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Why choosing Mindmaps Wellbeing is a good choice for your training.</u></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The MHFA England RRP is &pound;325pp, our rate is &pound;300pp and our fee includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Instructor led training sessions over two days</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Course Manual</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Workbook</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Handy Cue Card</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ MHFAider Certificate upon completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Your instructors are <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Registered Mental Health Nurses and Healthcare Educators</strong> (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to our online MHFAider peer support groups moderated by the instructor team.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Advanced Delegate Plan &ndash; This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For a little extra:&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Quarterly Facilitated MHFAider Forum &ndash; to provide ongoing expert support and guidance.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Organisational MINDWELL Companion tailored for your workplace / organisation.</p>

Online MHFA England Adult Mental Health First Aid Course. 
Download brochure for course details here.  This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation's courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. Our fee is £300pp Groups of 5+ contact info@mindmapswellbeing.com for reduced group fees. Live instructor led sessions; 10:00 – 12:30 & 14:30 – 17:00 both days Individual learning modules around these times. You will gain access to this on the Friday before your course start date.
Why choosing Mindmaps Wellbeing is a good choice for your training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:
✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).
✅ Access to our online MHFAider peer support groups moderated by the instructor team.
✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.
✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.
 
For a little extra: 
✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 
✅ Organisational MINDWELL Companion tailored for your workplace / organisation.

Mindmaps Wellbeing

Health & Wellbeing

Occupational Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Mental Health Nurse

Online MHFA England mental health first aid course delivered by Registered Mental Health Nurses from Mindmaps Wellbeing. 

Why choosing Mindmaps Wellbeing is a good choice for your mental health training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days 
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:

✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).

✅ Access to our online MHFAider peer support groups moderated by the instructor team.

✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.

✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.

For a little extra: 

✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 

✅ Organisational MINDWELL Companion tailored for your workplace / organisation.


MHFA England Mental Health First Aid

Oldham

<p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(50, 74, 109);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 3</strong></p><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">This module aims to develop knowledge and understanding as to how an organisation develops an international trade strategy. It includes establishing export goals, undertaking research into potential markets, developing an international pricing strategy, investigating shipping and logistics, marketing and promotion, documentation, distribution and review and monitoring.</p><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agenda</strong></p><ul style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><li fr-original-style="" style="box-sizing: border-box;">Planning</li><li fr-original-style="" style="box-sizing: border-box;">Organisation mapping</li><li fr-original-style="" style="box-sizing: border-box;">Research</li></ul><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">&nbsp;</p><ul style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><li fr-original-style="" style="box-sizing: border-box;">Cultural differences</li><li fr-original-style="" style="box-sizing: border-box;">Applicable laws and regulations</li><li fr-original-style="" style="box-sizing: border-box;">Website management</li><li fr-original-style="" style="box-sizing: border-box;">Social media</li><li fr-original-style="" style="box-sizing: border-box;">Marketing strategies</li><li fr-original-style="" style="box-sizing: border-box;">Target marketing</li><li fr-original-style="" style="box-sizing: border-box;">Buyer attraction</li></ul><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">&nbsp;</p><ul style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><li fr-original-style="" style="box-sizing: border-box;">Export documentation</li><li fr-original-style="" style="box-sizing: border-box;">Licences and permits.</li><li fr-original-style="" style="box-sizing: border-box;">Currency</li><li fr-original-style="" style="box-sizing: border-box;">Certificates of Origin</li><li fr-original-style="" style="box-sizing: border-box;">Taxes</li><li fr-original-style="" style="box-sizing: border-box;">Excise duty</li><li fr-original-style="" style="box-sizing: border-box;">Exchange rates</li><li fr-original-style="" style="box-sizing: border-box;">Business competitors</li><li fr-original-style="" style="box-sizing: border-box;">Organisational structure</li><li fr-original-style="" style="box-sizing: border-box;">Cost</li></ul><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">&nbsp;</p><ul style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><li fr-original-style="" style="box-sizing: border-box;">Customs brokers</li><li fr-original-style="" style="box-sizing: border-box;">Freight forwarding costs.</li><li fr-original-style="" style="box-sizing: border-box;">Fees and duties associated with international trade transactions</li><li fr-original-style="" style="box-sizing: border-box;">Labelling and packaging</li><li fr-original-style="" style="box-sizing: border-box;">Distributors.</li><li fr-original-style="" style="box-sizing: border-box;">Retailers</li><li fr-original-style="" style="box-sizing: border-box;">Wholesalers</li></ul><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">&nbsp;</p><p style="color: rgb(50, 74, 109); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Examination:</strong><br fr-original-style="" style="box-sizing: border-box;">Certificate on completion and Pass on Multiple Choice<br fr-original-style="" style="box-sizing: border-box;">Multiple choice questionnaire<br fr-original-style="" style="box-sizing: border-box;">Credits: 1</p>

Export Unlocked Limited

CREATING AN INTERNATIONAL STRATEGY

<h4 style="color: rgb(12, 46, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(12, 46, 63);">Hello and thank you for joining us.</h4><h4 style="color: rgb(12, 46, 63); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(12, 46, 63);">In this WebWorkshop, you will learn:</h4><ul style="color: rgb(12, 46, 63); box-sizing: border-box;" fr-original-style=" color: rgb(12, 46, 63);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to get everyone home safe every day.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to shift from &lsquo;doing&rsquo; safety to &lsquo;being&rsquo; safe.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How to accommodate humans for being human.&nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How the definition of safety must move beyond the physical to include psychological, emotional and spiritual.</p></li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">We run these WebWorkshops in a way which makes the information stick. You will not get an hour of PowerPoint slides, and instead will be taken on a journey through what Compassionate Safety is and what it can achieve.</span></div>

Hello and thank you for joining us.In this WebWorkshop, you will learn:
How to get everyone home safe every day.
How to shift from ‘doing’ safety to ‘being’ safe.
How to accommodate humans for being human.
How the definition of safety must move beyond the physical to include psychological, emotional and spiritual.
We run these WebWorkshops in a way which makes the information stick. You will not get an hour of PowerPoint slides, and instead will be taken on a journey through what Compassionate Safety is and what it can achieve.

Ppwd Consulting

PPWD’s Compassionate Safety approach generates environments that accommodate humans for being human. Our approach aligns personal and organisational mindsets, beliefs and values. In doing so, workplaces are created where people thrive and flourish.

PPWD Compassionate Safety WebWorkshop

Reading

Nottingham

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

<h3 id="isPasted" style="color: rgb(0, 31, 46); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">Innovation can only become a sustainable process when it is embedded in the organisational culture. But changing an organisational culture isn&rsquo;t easy. Implementing the changes that will drive cultural change requires equipping your people with the necessary skills and competencies that will allow them to become change agents, promoting and supporting new ways of working. &nbsp;</h3><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">Our FREE webinar on <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Wednes</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">day 17 May</strong>&nbsp;will help you learn how to drive innovation in your organisation and foster a creative, adaptive and sustainable work environment.</p><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">At this engaging webinar attendees will learn:</p><ul style="color: rgb(0, 31, 46); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);"><li fr-original-style="" style="box-sizing: border-box;">Why organisations struggle to make innovation sustainable</li><li fr-original-style="" style="box-sizing: border-box;">What it takes to embed innovation in the organisational DNA</li><li fr-original-style="" style="box-sizing: border-box;">The essential skills required to achieve sustainable innovation</li><li fr-original-style="" style="box-sizing: border-box;">How to implement a skills framework to underpin sustainable innovation</li></ul><h3 style="color: rgb(0, 31, 46); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">Our Speaker</h3><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);">David Mawhinney OBE is the co-founder of Celsio, a specialist innovation consultancy that provides business leaders with the tools, skills, and confidence to think differently about their business. An experienced CEO, he has worked with both start-ups and established companies, using innovation as lever to drive business growth.</p><p style="color: rgb(0, 31, 46); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 31, 46);"><em fr-original-style="" style="box-sizing: border-box;">If you require more information or need help to register yourself or a group of colleagues, please email <a href="mailto:mervyn.mccormick@cforc.org" style="color: rgb(225, 14, 73); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(225, 14, 73);">mervyn.mccormick@cforc.org</a></em></p>

A Digital Ecosystem for The Energy Sector“Accelerate the new era in Energy by unlocking the Digital Future”Thursday 26TH September 1:30 pm – 2:45pm
The world’s energy systems are changing. The smart grid is an electricity network that uses digital innovation and other advanced technologies including AI to monitor and manage the transport of electricity from decentralized generation sources to meet the varying electricity demands of end users. Hear from 2 leading experts from a major utility (ESB) and a global multinational (GE) on how they are providing leading edge digital solutions and have a clear view of the innovation required to accelerate the pace of change.

Host: Paddy Turnbull, Vice Chair, Smart Grid Ireland

Presenters:
Edmund O’Carroll, ESB Networks’ newly formed Business and Operations Hub within the DMSO.
Ed holds a B.Eng (Elec) from UCC and M.Eng.SC from the Tyndall Institute, Cork. Ed joined ESB Networks in 2003 and worked in a number of roles, principally in the original roll out of the Outage Management System (OMS). Ed moved to Eirgrid in 2009 to work with the Power Systems Applications team where he was SCADA Team Lead and worked on integration of many new technologies into the transmission control room. Ed rejoined ESB Networks in 2022 to work in NN,LC as the Operational Control Architecture manager. Ed is currently working in the newly formed Business and Operations Hub within the DMSO.

Thorsten Heller – Chief Innovation Officer, General Electric Vernova Electrification Software 
Thorsten was the CEO & Co-Founder of Greenbird Integration Technology providing the leading Enterprise iPaaS and Data Mesh Platform driving the Energy Transition. Acquired by GE Vernova in August 2023. Software Utility Executive with long term experience in datafy’ing utilities to build a more sustainable grid.



Centre for Competitiveness

Innovation

Learn how to drive innovation in your organisation and foster a creative, adaptive and sustainable work environment.

SGI Webinar - THOUGHT LEADERSHIP WEBINAR

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and who has the responsibility to achieve and improve the availability and manageability of the data centre.</p>Overview<p>After completion of the course the participant will be able to:? Choose an optimum site for mission-critical data centre based on current and future needs? Describe all components that are important for high availability in a data centre and how to effectively setup the data centre? Name and apply the various industry standards? Describe the various technologies for UPS, fire suppression, cooling, monitoring systems, cabling standards, etc, and to select and apply them effectively to cost-efficiently enhance the high-availability of the data centre.? Review the electrical distribution system to avoid costly downtime? Enhance cooling capabilities and efficiency in the data centre by using existing and new techniques and technologies for the increased cooling requirements of the future? Design a highly reliable and scalable network architecture and learn how to ensure installers apply proper testing techniques? Create effective maintenance contracts with equipment suppliers ensuring the best return on investment? Setup effective data centre monitoring ensuring the right people get the right message? Ensure proper security measures, both procedural and technical, are established to safeguard your company's valuable information in the data centre</p><p>The course will address how to setup and improve key aspects such as power, cooling, security, cabling, safety, etc., to ensure a high available data centre. It will also address key operations and maintenance aspects.</p></div><div id="course-pills-2"><h4>The Data Centre, it?s Importance and Causes for Downtime</h4><h4>Data Centre Standards and Best Practices</h4><h4>Data Centre Location, Building and Construction</h4><ul><li>Selecting appropriate sites and buildings and how to avoid pitfalls<br />Various components of an effective data centre and supporting facilities setup</li></ul><h4>Raised Floor/Suspended Ceiling</h4><ul><li>Uniform, concentrated and rolling load definitions<br />Applicable standards<br />Raised Floor guidelines<br />Signal Reference Grid, grounding of racks<br />Disability act and regulations<br />Suspended ceiling usage and requirements</li></ul><h4>Light</h4><ul><li>Standards<br />Light fixture types and placement<br />Emergency lighting, Emergency Power Supply (EPS)</li></ul><h4>Power Infrastructure</h4><ul><li>Power infrastructure layout from generation to rack level<br />ATS and STS systems<br />Redundancy levels and techniques<br />Three-phase and single-phase usage<br />Power distribution options within the computer room<br />Power cabling versus bus bar trunking<br />Bonding versus grounding<br />Common Mode Noise and isolation transformers<br />Distribution boards, form factors and IP-protection grades<br />Power quality guidelines<br />Real power versus apparent power<br />How to size and calculate load in the data centre Generators<br />Static and dynamic UPS systems, selection criteria, how they operate and energy efficiency option<br />Battery types, correct selection and testing<br />Thermo-graphics</li></ul><h4>Electro Magnetic Fields</h4><ul><li>Electrical fields and magnetic fields definitions and units of measurements<br />Sources of EMF<br />Effects of EMF on human health and equipment<br />(H)EMP<br />Standards<br />EMF shielding solutions</li></ul><h4>Equipment Racks</h4><ul><li>Rack standards, properties and selection criteria<br />Security considerations<br />Power rail/strip options</li></ul><h4>Cooling Infrastructure</h4><ul><li>Temperature and humidity recommendations<br />Cooling measurement units and conversion rates<br />Sensible and latent heat definitions<br />Differences between comfort and precision cooling<br />Overview of different air conditioner technologies<br />Raised floor versus non-raised floor cooling<br />Placement of air conditioner units and limitations to be observed<br />Supplemental cooling options<br />Cold aisle/hot aisle containment</li></ul><h4>Water Supply</h4><ul><li>Importance of water supply and application areas<br />Backup water supply techniques</li></ul><h4>Designing a Scalable Network Infrastructure</h4><ul><li>The importance of a Structured Cabling System<br />Planning considerations<br />Copper and Fiber cable technology and standards<br />ANSI/TIA-942 Cabling hierarchy and recommendations<br />Testing and verification<br />SAN storage cabling<br />Network redundancy<br />Building-to-building connectivity<br />Network monitoring system requirements</li></ul><h4>Fire Suppression</h4><ul><li>Standards for fire suppression<br />Detection systems<br />Various total flooding fire suppression techniques and systems, their benefits and disadvantages<br />Handheld extinguishers<br />Signage and safety<br />Regulatory requirements and best practices</li></ul><h4>Data Centre Monitoring</h4><ul><li>Data centre monitoring requirements<br />EMS versus BMS<br />Water leak detection systems<br />Notification options and considerations</li></ul><h4>Operational Security and Safety Practices</h4><ul><li>Data centre security layers<br />Physical, infrastructure and organisational security<br />Safety measures and essential signage</li></ul><h4>Labelling</h4><ul><li>Choosing a labelling scheme<br />Recommended labelling practices<br />Network labelling</li></ul><h4>Documentation</h4><ul><li>How to setup proper documentation<br />Document management policies and procedures</li></ul><h4>Cleaning</h4><ul><li>Cleaning practices for the data centre</li></ul><h4>MTBF/MTTR</h4><ul><li>Standards and definitions<br />Calculation models<br />The ?real? value</li></ul><h4>Maintenance Contracts/SLA/OLA</h4><h4>EXAM: Certified Data Centre Professional</h4></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Centre Professional (CDCP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Centre Professional (CDCP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

IT Certifications

Construction Design & Management (CDM)

Certified Cloud Security Professional (CCSP)

AWS Certified Cloud Practitioner

Certified in Data Protection (CDP)

Certified Cyber Professional (CCP)

Certified Data Centre Professional (CDCP)

<p>Follow your dreams by enrolling on the Leadership and Organisational Management course today and develop the experience, skills and knowledge you need to enhance your professional development. Leadership and Organisational Management will help you arm yourself with the qualities you need to work towards your dream job.</p>
<p>Study the Leadership and Organisational Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Leadership and Organisational Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.</p>
<p>This Leadership and Organisational Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Leadership and Organisational Management course through a mixture of instructional video lessons and online study materials.</p>
<p>Receive online tutor support as you study the Leadership and Organisational Management course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Leadership and Organisational Management course completion.</p>
<p>Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Leadership and Organisational Management course. The Leadership and Organisational Management course is designed by industry experts and is tailored to help you learn new skills with ease.</p>
<p>The Leadership and Organisational Management is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Leadership and Organisational Management when it suits you. Access the Leadership and Organisational Management course modules from any internet-enabled device, including computers, tablets, and smartphones.</p>
<p>The Leadership and Organisational Management course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Leadership and Organisational Management now and start learning instantly!</p>
<p><b>What You Get Out Of Studying Leadership and Organisational Management With Janets:</b></p>
<ul>
<li>Receive a digital Certificate upon successful completion of the Leadership and Organisational Management course</li>
<li>Get taught by experienced, professional instructors</li>
<li>Study at a time and pace that suits your learning style</li>
<li>Get instant feedback on assessments</li>
<li>24/7 help and advice via email or live chat</li>
<li>Get full tutor support on weekdays (Monday to Friday)</li>
</ul>
<p><b>Description: </b></p>
<p>The Leadership and Organisational Management training course is delivered through Janets' online learning platform. Access the Leadership and Organisational Management content from any internet-enabled device whenever or wherever you want to. The Leadership and Organisational Management course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.</p>
<p><b>Certification</b></p>
<p>All students who successfully complete the Leadership and Organisational Management course can instantly download their digital certificate. You can also purchase a hard copy of the Leadership and Organisational Management course certificate, which will be delivered by post for £9.99.</p>
<p><b>Who Is This Course For:</b></p>
<p>The Leadership and Organisational Management is ideal for those who already work in this sector or are an aspiring professional. This Leadership and Organisational Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</p>
<p><b>Requirements:</b></p>
<p>The Leadership and Organisational Management is open to all students and has no formal entry requirements. To study the Leadership and Organisational Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</p>
<p><b>Career Path:</b></p>
<p>The Leadership and Organisational Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Leadership and Organisational Management and gain an industry-recognised qualification that will help you excel in finding your ideal job.</p><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Leadership and Organisational Management - Updated Version</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 1: Understanding Management and Leadership</td>
					<td> </td>
					<td><span><i></i> 00:40:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 2: Leadership Theories</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 3: Improving Management and Leadership Performance</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 4: High Performance Teams</td>
					<td> </td>
					<td><span><i></i> 00:32:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 5: Motivating Employees</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 6: Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 7: Talent Management</td>
					<td> </td>
					<td><span><i></i> 00:37:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 8: Succession Planning</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 9: Business Process Management</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10: Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Negotiation Techniques</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 12: Managing Meetings and Giving Feedback</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 13: Managing Change</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 14: Time Management</td>
					<td> </td>
					<td><span><i></i> 00:37:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 15: Stress Management</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 16: Emotional Intelligence in Leadership</td>
					<td> </td>
					<td><span><i></i> 00:32:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 17: Managing Conflict</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 18: Dealing with Office Politics</td>
					<td> </td>
					<td><span><i></i> 00:34:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 19: Risk Management</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 20: Corporate Responsibility and Ethics</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Leadership and Organisational Management</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Leadership and Organisational Management</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Leadership and Organisational Management - Old Version</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Leadership Concept</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Theories on Leadership</td>
					<td> </td>
					<td><span><i></i> 00:50:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: Network Leadership</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: How to Develop Enlightened Leadership</td>
					<td> </td>
					<td><span><i></i> 00:45:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 05: How to Be a Successful Leader</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 06: Leadership Styles</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 07: Personality Style of a Leader</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 08: Leadership and Management In The UK</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
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                                        We want you to have a positive learning experience. If
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                                        Our platform provides tracking tools and progress
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                                    What if I have technical issues or difficulties with the
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Janets

Online Course Marketing

Business Leadership

Organisational Skills

Leadership and Organisational Management

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			<h2><b>Course Description</b></h2>
<p><span>Deepen your understanding of leadership and organisational management from the Leadership and Organisational Management: Part 1 course. Here you will comprehend the core concept of organisational management and leadership. The course will introduce you to leadership theories. You will pick up the strategies to improve your leadership performance. The course will show you how to build high performing teams. You will also learn about business process management from the course. The Leadership and Organisational Management: Part 1 course is a golden opportunity to grasp some valuable skills; enrol today!</span></p>
<h2><b>Learning outcome</b><span> </span></h2>
<ul>
<li><span>Understand the fundamentals of leadership and management </span></li>
<li><span>Familiarise with the leadership theories</span></li>
<li><span>Learn how to improve your leadership and management skills</span></li>
<li><span>Deepen your knowledge about business process management </span></li>
</ul>
<h2><span><b>How Much Do Team Leaders Earn?</b></span></h2>
<ul>
<li><span>Senior - £44,000(Appx.)</span></li>
<li>Average - £26,000(Appx.)</li>
<li>Starting - £19,000(Appx.)</li>
</ul>
<h2><b>Requirement</b></h2>
<p>Our<strong> Leadership and Organisational Management: Part 1</strong> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p><table>				<tbody><tr>
					<td colspan="4">Leadership and Organisational Management: Part 1</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Management and Leadership</td>
					<td> </td>
					<td><span><i></i> 00:40:00</span></td>
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					<td><i></i></td>
					<td>Leadership Theories</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Improving Management and Leadership Performance</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>High Performance Teams</td>
					<td> </td>
					<td><span><i></i> 00:32:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Motivating Employees</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
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					<td colspan="4">Assignment</td>
				</tr>
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					<td><i></i></td>
					<td>Assignment - Leadership and Organisational Management: Part 1</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Adult Leadership & Management (ALM)

Organisational Behaviour

Leadership and Organisational Management: Part 1

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			<h2><b>Course Description</b></h2>
<p><span>Pick up effective leadership and organisational management skills from the Leadership and Organisational Management: Part 2 course. This course will teach you valuable organisational skills. You will be able to elevate your communication abilities through the course. It will provide you with the key techniques of talent management. You will become competent in inspiring the employees. This course will outline a step-by-step process of developing a succession plan. Join the course to master the skills of leadership and organisational management.</span></p>
<h2><b>Learning outcome</b><span> </span></h2>
<ul>
<li><span>Gain effective organisational skills</span></li>
<li><span>Build excellent skills for communication</span></li>
<li><span>Learn the process of talent management </span></li>
<li><span>Develop a succession plan </span></li>
<li><span>Understand the principles of business process management</span></li>
</ul>
<h2><span><b>How Much Do Team Leaders Earn Earn?</b></span></h2>
<ul>
<li><span>Senior - £44,000(Appx.)</span></li>
<li>Average - £26,000(Appx.)</li>
<li>Starting - £19,000(Appx.)</li>
</ul>
<h2><b>Requirement</b></h2>
<p>Our<strong> Leadership and Organisational Management: Part 2</strong> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p><table>				<tbody><tr>
					<td colspan="4">Leadership and Organisational Management: Part 2</td>
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					<td><i></i></td>
					<td>Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
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					<td><i></i></td>
					<td>Talent Management</td>
					<td> </td>
					<td><span><i></i> 00:33:00</span></td>
				</tr>
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					<td>Succession Planning</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
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					<td>Business Process Management</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
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					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
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					<td colspan="4">Assignment</td>
				</tr>
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					<td><i></i></td>
					<td>Assignment - Leadership and Organisational Management: Part 2</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

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