1156 Courses

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM and Workspace ONE Access operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Overview By the end of the course, you should be able to meet the following objectives: Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM Outline the components of Workspace ONE UEM Explain the general features and functionality enabled with Workspace ONE UEM Summarize the basic Workspace ONE administrative functions Explain and deploy common Workspace ONE integrations Securely deploy configurations to Workspace ONE UEM managed devices Onboard device endpoints into Workspace ONE UEM Summarize the alternative management methodologies for rugged devices Discuss strategies to maintain environment and device fleet health Configure and deploy applications to Workspace ONE UEM managed devices Analyze a Workspace ONE UEM deployment Enable email access on devices Integrate Workspace ONE UEM with content repositories and corporate file shares Explain the general features and functionalities that Workspace ONE Access enables Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access Summarize and implement Workspace ONE productivity services into the digital workspace environment Explain the methods of enabling mobile single sign-on for mobile endpoints managed in the digital workspace Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce In this five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform, endpoint management solution with VMware Workspace ONE© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. After the course, you will have the foundational knowledge for effectively implementing Workspace ONE UEM.Also, you learn how to apply the fundamental techniques for integrating VMware Workspace ONE© Access? with Workspace ONE UEM to securely distribute business-critical applications from any device and to configure access management controls. Through a combination of hands-on labs, simulations, and interactive lectures, you configure Workspace ONE Access and Workspace ONE UEM system and productivity integrations.You will leave with a foundational understanding of how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on. Overall, the course lays out the foundational principles of identity and access management.Please note - This course is a combination of the VMware Workspace ONE: Skills for UEM and the VMware Workspace ONE: Integrations course. COURSE INTRODUCTION * Introductions and course logistics * Course objectives PLATFORM ARCHITECTURE * Summarize the features and functionality of Workspace ONE UEM * Outline the benefits of leveraging Workspace ONE UEM * Recognize the core and productivity components that make up the Workspace ONE UEM platform * Summarize high availability and disaster recovery for the Workspace ONE solution ADMINISTRATION * Navigate and customize the Workspace ONE UEM console * Summarize the hierarchical management structure * Explain the features and functions of Workspace ONE Hub Services * Outline account options and permissions ENTERPRISE INTEGRATIONS * Outline the process of integrating with directory services * Explain certificate authentication and practical implementation with Workspace ONE * Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console * Describe VMware Dynamic Environment Manager and its architecture ONBOARDING * Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management * Outline the steps for setting up autodiscovery in the Workspace ONE UEM console * Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app * Summarize the platform onboarding options MANAGING ENDPOINTS * Explain the differences between device and user profiles * Describe policy management options for Windows and macOS * Describe the functions and benefits of using compliance policies * Explain the use case for Freestyle Orchestrator * Describe the capabilities that sensors and scripts enable. ALTERNATIVE MANAGEMENT METHODS * Describe the function and benefits of device staging * Configure product provisioning in the Workspace ONE UEM console * Understand the benefits of deploying a VMware Workspace ONE© Launcher? configuration to Android devices * List the system and device requirements for Linux device management in Workspace ONE UEM APPLICATIONS * Describe the features, benefits, and capabilities of application management in Workspace ONE UEM * Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console * Describe the benefits of using Apple Business Manager content integration * Describe the benefits of using server-to-client software distribution * List the functions and benefits of VMware Workspace ONE© SDK DEVICE EMAIL * List the email clients supported by Workspace ONE UEM * Configure an Exchange Active Sync profile in the Workspace ONE UEM console * Configure VMware Workspace ONE© Boxer settings * Summarize the available email infrastructure integration models and describe their workflows * Configure email compliance policies and notifications services CONTENT SHARING * Describe the benefits of using Content Gateway * Describe the Content Gateway workflows * Describe the benefits of integrating content repositories with Workspace ONE UEM * Configure a repository in the Workspace ONE UEM console MAINTENANCE * Manage endpoints from the Device List view and the Details view. * Analyze endpoint deployment and compliance data from the Workspace ONE UEM Monitor page. WORKSPACE ONE ACCESS * Summarize the benefits of Workspace ONE Access * Outline the core features and functions enabled by Workspace ONE Access * Navigate the Workspace ONE Access console * Explain the functions of directory integration with Workspace ONE Access * Explain the various types of authentication protocols enabled by Workspace ONE Access INTEGRATING WORKSPACE ONE UEM AND WORKSPACE ONE ACCESS * Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access * Outline the process of connecting Workspace ONE UEM and Workspace ONE Access * Examine the workflow of integrations * Summarize the key features of an integrated solution PRODUCTIVITY INTEGRATIONS * Identify the functions enabled by VMware Unified Access Gateway? * Outline the purpose of the VMware AirWatch© Secure Email Gateway? edge service * Explain the features enabled by the VMware Workspace ONE© Tunnel? edge service * Summarize the capabilities enabled by the Content Gateway edge service SAML 2.0 AUTHENTICATION * Outline the authentication methods supported by Workspace ONE Access * Summarize the main properties of the SAML protocol * Summarize the SAML authentication workflow * Explain the application SSO authentication workflow with SAML MOBILE SINGLE SIGN-ON * Describe the concept of mobile SSO * Outline the mobile SSO workflows INTELLIGENCE AND AUTOMATION * Summarize the features of Workspace ONE© Intelligence? * Outline the benefits of using Workspace ONE Intelligence ADDITIONAL COURSE DETAILS: Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Workspace ONE: Deploy and Manage [V22.x] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Workspace ONE: Deploy and Manage [V22.x] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Overview By the end of the course, you should be able to meet the following objectives: Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM Outline the components of Workspace ONE UEM Explain the general features and functionality enabled with Workspace ONE UEM Summarize basic Workspace ONE administrative functions Explain and deploy common Workspace ONE integrations Securely deploy configurations to Workspace ONE UEM managed devices Onboard device endpoints into Workspace ONE UEM Summarize alternative management methodologies for rugged devices Discuss strategies for maintaining environment and device fleet health Configure and deploy applications to Workspace ONE UEM managed devices Analyze a Workspace ONE UEM deployment Enable email access on devices Integrate Workspace ONE UEM with content repositories and corporate file shares Summarize basic troubleshooting methodologies Outline common troubleshooting techniques in the Workspace ONE UEM console Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console Summarize common troubleshooting strategies for Workspace ONE UEM managed devices Outline common application management troubleshooting techniques in the Workspace ONE UEM console Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assist™ In this five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. You will also learn to investigate, analyze, and determine issues that might occur with all the different components of Workspace ONE UEM.By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management. At the end of five days, you will have the foundational knowledge for effectively managing and conducting basic troubleshooting for Workspace ONE UEM. COURSE INTRODUCTION * Introductions and course logistics * Course objectives * Online resources and references PLATFORM ARCHITECTURE * Summarize the features and functionality of Workspace ONE UEM * Outline the benefits of leveraging Workspace ONE UEM * Recognize the core and productivity components that make up the Workspace ONE UEM platform * Summarize high availability and disaster recovery for the Workspace ONE solution ADMINISTRATION * Navigate and customize the Workspace ONE UEM console * Summarize the hierarchical management structure * Explain the features and functions of Workspace ONE Hub Services * Outline account options and permissions ENTERPRISE INTEGRATIONS * Outline the process and requirements to integrate with directory services * Explain certificate authentication and practical implementation with Workspace ONE * Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console * Describe VMware Dynamic Environment Manager? and its architecture ONBOARDING * Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management * Outline the steps for setting up autodiscovery in the Workspace ONE UEM console * Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app * Summarize platform onboarding options MANAGING ENDPOINTS * Explain the differences between device and user profiles * Describe policy management options for Windows and macOS * Describe the functions and benefits of using compliance policies * Explain the use case for Freestyle Orchestrator * Describe the capabilities that sensors and scripts enable ALTERNATIVE MANAGEMENT METHODS * Describe the function and benefits of device staging * Configure product provisioning in the Workspace ONE UEM console * Understand the benefits of deploying a VMware Workspace ONE© Launcher? configuration to Android devices * List the system and device requirements for Linux device management in Workspace ONE UEM APPLICATIONS * Describe the features, benefits, and capabilities of application management in Workspace ONE UEM * Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console * Describe the benefits of using Apple Business Manager content integration * Describe the benefits of using server-to-client software distribution * List the functions and benefits of VMware Workspace ONE© SDK DEVICE EMAIL * List the email clients supported by Workspace ONE UEM * Configure an Exchange Active Sync profile in the Workspace ONE UEM console * Configure VMware Workspace ONE© Boxer settings * Summarize the available email infrastructure integration models and describe their workflows * Configure email compliance policies and notifications services CONTENT SHARING * Describe the benefits of using Content Gateway and the Content Gateway workflows * Describe the benefits of integrating content repositories with Workspace ONE UEM * Configure a repository in the Workspace ONE UEM console MAINTENANCE * Manage endpoints from the Device List View and the Device Details View pages * Analyze endpoint deployment and compliance data from Monitor Overview page FUNDAMENTALS OF TROUBLESHOOTING WORKSPACE ONE UEM * Outline software troubleshooting logic and support methods * Summarize the main process flows for the Workspace ONE UEM components * Explain the importance of Workspace ONE UEM process flows for troubleshooting * Identify different Workspace ONE UEM log files WORKSPACE ONE UEM CONSOLE TROUBLESHOOTING * Outline the best practices for troubleshooting Workspace ONE UEM console issues * Identify common group management and assignment-related issues * Outline common issues for Workspace ONE UEM console roles and system settings * Understand how analytic events can be used to identity platform errors * Summarize the steps for collecting and analyzing Workspace ONE UEM console logs INTEGRATION TROUBLESHOOTING * Outline the common enterprise integrations in Workspace ONE UEM * Outline common troubleshooting techniques for the VMware AirWatch© Cloud Connector? * Troubleshoot issues related to Directory Services integration * Identify directory user and groups synchronization issues * Troubleshoot issues related to certificate authority integration * Explain VMware Workspace ONE© Access? integration and Workspace ONE Intelligent Hub troubleshooting techniques ENDPOINT TROUBLESHOOTING * Compare the endpoint connection topologies in Workspace ONE UEM * Outline useful tools and resources for endpoint troubleshooting * Summarize the best practices for device enrollment troubleshooting * Explain device connectivity troubleshooting techniques * Demonstrate how to identify and resolve profile-related issues * Identify common compliance policy issues and potential root causes APPLICATION TROUBLESHOOTING * Explain the different scoping questions for troubleshooting applications * Review application management configurations * Summarize the general tools and resources for application troubleshooting * Describe the general logic of troubleshooting public applications * Understand internal application issues and potential causes * Explain purchased application troubleshooting techniques UNIFIED ACCESS GATEWAY AND EDGE SERVICES TROUBLESHOOTING * Review Unified Access Gateway architecture and edge service workflows * Understand Unified Access Gateway general configurations * Explain how to utilize Unified Access Gateway related troubleshooting tools and resources * Identify and resolve common issues for Content Gateway on Unified Access Gateway * Summarize troubleshooting techniques for VMware Workspace ONE© Tunnel? on Unified Access Gateway EMAIL TROUBLESHOOTING * Review different email architecture and workflows * Summarize common errors associated with email profiles * Identify tools and resources for email troubleshooting * Discuss troubleshooting techniques for VMware AirWatch© Secure Email Gateway? on Unified Access Gateway * Outline PowerShell integration issues and techniques to address them ADDITIONAL TROUBLESHOOTING TOOLS * Describe how the Self-Service Portal helps administrators and empowers end users to resolve issues * Explain how Workspace ONE Assist can help with troubleshooting endpoints

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants. Overview By the end of the course, you should be able to meet the following objectives: Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM Outline the components of Workspace ONE UEM Explain the general features and functionality enabled with Workspace ONE UEM Summarize basic Workspace ONE administrative functions Explain and deploy common Workspace ONE integrations Securely deploy configurations to Workspace ONE UEM managed devices Onboard device endpoints into Workspace ONE UEM Summarize alternative management methodologies for rugged devices Discuss strategies to maintain environment and device fleet health Configure and deploy applications to Workspace ONE UEM managed devices Analyze Workspace ONE UEM deployments Enable email access on devices Integrate Workspace ONE UEM with content repositories and corporate file shares Explain the general features and functionality that Workspace ONE Access enables Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access Summarize and implement Workspace ONE productivity services into the digital workspace environment Explain the methods of enabling mobile single sign-on for endpoints managed in the digital workspace Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce Summarize basic troubleshooting methodologies Outline common troubleshooting techniques in the Workspace ONE UEM console Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console Summarize common troubleshooting strategies for Workspace ONE UEM managed devices Outline common application management troubleshooting techniques in the Workspace ONE UEM console Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assist™ In this extended five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. After the course, you will have the foundational knowledge necessary to implement Workspace ONE UEM effectively.In addition, you learn how to apply the fundamental techniques for integrating VMware Workspace ONE© Access? with Workspace ONE UEM to distribute business-critical applications securely from any device and configure access management controls. You will learn how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on, and you will leave with an understanding of the fundamental principles of identity and access management.Finally, you learn to investigate, analyze, and determine issues that might occur with the different components of Workspace ONE UEM. Troubleshooting is the backbone of service maintenance and management. By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management. COURSE INTRODUCTION * Introductions and course logistics * Course objectives * Online resources and references PLATFORM ARCHITECTURE * Summarize the features and functionality of Workspace ONE UEM * Outline the benefits of leveraging Workspace ONE UEM * Recognize the core and productivity components that make up the Workspace ONE UEM platform * Summarize high availability and disaster recovery for Workspace ONE Solution ADMINISTRATION * Navigate and customize the Workspace ONE UEM console * Summarize the hierarchical management structure * Explain the features and functions of Workspace ONE Hub Services * Outline account options and permissions ENTERPRISE INTEGRATIONS * Outline the process and needs to integrate with directory services * Explain certificate authentication and practical implementation with Workspace ONE * Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console * Describe VMware Dynamic Environment Manager? and its architecture ONBOARDING * Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management * Outline the steps for setting up autodiscovery in the Workspace ONE UEM console * Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app * Summarize platform onboarding options MANAGING ENDPOINTS * Explain the differences between device and user profiles * Describe policy management options for Windows and macOS * Describe the functions and benefits of using compliance policies * Explain the use cases for Freestyle Orchestrator * Describe the capabilities that sensors and scripts enable ALTERNATIVE MANAGEMENT METHODS * Describe the function and benefits of device staging * Configure product provisioning in the Workspace ONE UEM console * Understand the benefits of deploying a VMware Workspace ONE© Launcher? configuration to Android devices * List the system and device requirements for Linux device management in Workspace ONE UEM APPLICATIONS * Describe the features, benefits, and capabilities of application management in Workspace ONE UEM * Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console * Describe the benefits of using Apple Business Manager content integration * Describe the benefits of using server-to-client software distribution * List the functions and benefits of VMware Workspace ONE© SDK DEVICE EMAIL * List the email clients supported by Workspace ONE UEM * Configure an Exchange Active Sync profile in the Workspace ONE UEM console * Configure VMware Workspace ONE© Boxer settings * Summarize the available email infrastructure integration models and describe their workflows * Configure email compliance policies and notifications services CONTENT SHARING * Describe the benefits of using Content Gateway and the Content Gateway workflows * Describe the benefits of integrating content repositories with Workspace ONE UEM * Configure a repository in the Workspace ONE UEM console MAINTENANCE * Manage endpoints from the Device List View and the Device Details View pages * Analyze endpoint deployment and compliance data from the Monitor Overview page WORKSPACE ONE ACCESS * Summarize the benefits of Workspace ONE Access * Outline the core features and functions that Workspace ONE Access enables * Navigate the Workspace ONE Access console * Explain the functions of directory integration with Workspace ONE Access * Explain the various types of authentication protocols enabled by Workspace ONE Access INTEGRATING WORKSPACE ONE UEM AND WORKSPACE ONE ACCESS * Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access * Outline the process of connecting Workspace ONE UEM and Workspace ONE Access * Explain the integrations workflow * Summarize the key features of an integrated solution PRODUCTIVITY INTEGRATIONS * Identify the functions enabled by Unified Access Gateway * Outline the purpose of the VMware AirWatch© Secure Email Gateway? edge service * Explain the features enabled by the VMware Workspace ONE© Tunnel? edge service * Summarize the capabilities enabled by the Content Gateway edge service SAML 2.0 AUTHENTICATION * Outline authentication methods supported by Workspace ONE Access * Summarize the main properties of the SAML protocol * Summarize the SAML authentication workflow * Explain the application single sign-on authentication workflow with SAML MOBILE SINGLE SIGN-ON * Describe the concept of mobile single sign-on * Outline mobile single sign-on workflows INTELLIGENCE AND AUTOMATION * Summarize the features of VMware Workspace ONE© Intelligence? * Outline the benefits of using Workspace ONE Intelligence FUNDAMENTALS OF TROUBLESHOOTING WORKSPACE ONE UEM * Outline software troubleshooting logic and support methods * Summarize the main process flows for the Workspace ONE UEM components * Explain the importance of Workspace ONE UEM process flows for troubleshooting * Identify different Workspace ONE UEM log files WORKSPACE ONE UEM CONSOLE TROUBLESHOOTING * Outline the best practices for troubleshooting Workspace ONE UEM console issues * Identify common issues related to group management and assignment * Outline common issues related to Workspace ONE UEM console roles and system settings * Understand how analytic events can be used to identity platform errors * Summarize the steps for collecting and analyzing Workspace ONE UEM console logs INTEGRATION TROUBLESHOOTING * Outline the common enterprise integrations in Workspace ONE UEM * Outline common troubleshooting techniques for the VMware AirWatch© Cloud Connector? * Troubleshoot issues related to Directory Services integration * Identify directory user and groups synchronization issues * Troubleshoot issues related to certificate authority integration * Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques ENDPOINT TROUBLESHOOTING * Compare the endpoint connection topologies in Workspace ONE UEM * Outline useful tools and resources for endpoint troubleshooting * Summarize the best practices for device enrollment troubleshooting * Explain device connectivity troubleshooting techniques * Understand how to identify and resolve profile-related issues * Identify common compliance policy issues and potential root causes APPLICATION TROUBLESHOOTING * Explain the different scoping questions for troubleshooting applications * Review application management configurations * Summarize the general tools and resources for application troubleshooting * Describe the general logic of troubleshooting public applications * Understand internal application issues and potential causes * Explain purchased application troubleshooting techniques UNIFIED ACCESS GATEWAY AND EDGE SERVICES TROUBLESHOOTING * Review Unified Access Gateway architecture and edge service workflows * Understand Unified Access Gateway general configurations * Explain how to utilize Unified Access Gateway related troubleshooting tools and resources * Identify

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: * your areas of strength and your areas for improvement in the work environment * ways to accept new challenges and responsibilities with confidence * what motivates you at work * techniques to improve your planning and time management * ways of improving your influencing and assertiveness skills * your preferred working style (and relate it to your interaction with others) * ways of using your initiative * how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 INTRODUCTION * Overview * Introductions * Individual objectives 2 WHAT EXACTLY IS YOUR ROLE? * Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? * Understand your job criteria * Identifying your strengths and areas for development * Activity - skills analysis * Activity - action plan 3 BUILDING TRUST * How can you build trust? * Understanding the links between reliability, consistency and trust * What is required to deliver efficient service? * Activity: efficient service requirements of the professional administrator 4 WORKING STYLES * Identifying your working style preference * Understanding the importance of a flexible approach * Identifying areas of improvement to become a more effective team member * Activity: Questionnaire (completing, scoring and charting) * Activity: drawbacks of my style * Developing your working style 5 ASSERTIVENESS * Understand the differences between behaviours * Activity: Definition and characteristics of assertive / aggressive / passive behaviour * Activity: Identifying different behaviours * Understanding how to be more assertive * How to use assertiveness techniques * How to ask for feedback * Activity: Making requests assertively * Activity: Refusing requests assertively 6 TIME MANAGEMENT * The importance of planning for success * The importance of managing interruptions * The importance of having clear purpose * Time management best practices * Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 PRIORITISATION * How to prioritise work to meet deadlines * The prioritisation matrix * Activity: Post it! 8 DEALING WITH INTERRUPTIONS * The impact interruptions have on productivity * How to manage interruptions * Activity: What interruptions do you experience? * What tactics can be employed to reduce these interruptions? 9 CLOSE * Open forum * Summary * Action planning

Finance doesn't have to be a puzzle. And if you want to get anywhere with your career, it had better not be! Whatever your role, you have an impact on the financial wellbeing of the organisation you work for, whether you've got specific financial responsibilities or not. This thoroughly practical, fun and enjoyable one-day workshop will help unpuzzle finance for you. It's an ideal opportunity to master the terminology, get to grips with the concepts, learn how 'the finance department' works and understand the part you play. This course will help participants: * Appreciate the role and importance of Finance within organisations * Be able to recognise and describe some of the common items and jargon used * Identify the elements of the Profit & Loss and the Balance Sheet * Understand cashflow * Make better decisions * Manage budgets 1 INTRODUCTION * Expectations * Terminology * Key financial principles * Accruals * Consistency * Prudence * Going concern 2 THE THREE MAIN FINANCIAL STATEMENTS * Profit & Loss account * Income * Cost of sales * Gross profit * Administrative expenses ('overheads') * Net profit/(loss) for the financial year (the 'bottom line') * P&L format * Balance Sheet * Terminology * Fixed Assets * Current Assets * Current Liabilities * Long-term Liabilities * Capital * B/S format * Cashflow Statement * Financial and management information systems 3 BUDGETS AND FORECASTS * Why budget? * Types of budget - incremental or zero-based * Budgeting for costs - fixed and variable * Budgeting for income * An eight point plan for budgeting for your department * Case study: Small Brother Ltd * Problems and solutions 4 ACCRUALS * Accruals - what and why? * Prepayments 5 OPEN FORUM

Trade barriers are going up across the globe. And cybercrime is on the increase. The link between the two? The value of trade secrets. As countries become increasingly protectionist as regards international trade, so their IP law has been changing, with the result that companies that previously would have sought protection through patents are opting to go down the trade secret route instead. But is this a high-risk strategy? Technology is changing and this is having an impact on forms of commercial co-operation. Collaborative or open forms of innovation by their very nature involve the sharing of intellectual property (IP), and in many instances this IP is in the form of valuable confidential business information (ie, trade secrets). Little surprise, then, that trade secrets disputes have increased accordingly. At the same time, the changes in technology make trade secrets more vulnerable to attack, misappropriation, theft. So just how effective are the legal protections for trade secrets? How can organisations safeguard the value in their IP (increasingly, the single biggest line in their balance sheets)? This programme is designed to help you address these issues. Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements. This session is designed to give you a deeper understanding of: * Emerging trends in trade secrets protection and exploitation * The current situation in key jurisdictions * Recent case law * How leading companies are responding * The importance of trade secret metadata * Different external stakeholders and their interests * Key steps for effective protection of trade secrets Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements. 1 WHAT ARE TRADE SECRETS? * Definitions * Examples * Comparison with other forms of IP (patents, confidential information, know-how, copyright) 2 CURRENT TRENDS * The various changes taking place affecting trade secrets - legal changes, trade wars, cybercrime, technology, commercial practice * The current position in the UK, Europe, USA, China, Japan, Russia * Corporate best practice 3 TRADE SECRET DISPUTES - HOW TO AVOID THEM * Trade secret policies, processes and systems * Administrative, legal and technical protection mechanisms * The role of employees * The sharing of trade secrets with others 4 TRADE SECRET DISPUTES - HOW TO MANAGE THEM * Causes * Anatomy of a trade secret court case * 'Reasonable particularity' 5 RELATED ISSUES * Insurance * Tax authorities and investigations * Investor relations 6 TRADE SECRET ASSET MANAGEMENT ROADMAP * Maturity ladder * First steps * Pilot projects

COMING SOON! Embark on a dynamic journey towards administrative mastery with our Level 3 Business Administrator course. Tailored for individuals stepping into the vibrant world of business administration, be it through recent recruitment or a well-deserved promotion, this program is crafted to instil a distinctive set of skills and insights essential for success in the administrative landscape.

AAT Bookkeeping Course Online Overview If you want to become a certified bookkeeper with AATQB (AAT Qualified Bookkeeper) status, then you must complete the AAT bookkeeping course successfully. This bookkeeping course is broken down into two levels, 1. Foundation Certificate in Bookkeeping 2. Advanced Certificate in Bookkeeping Once you pass all 5 exams successfully, you can gain AATQB status giving you a leading edge to build a successful career in bookkeeping. Next steps after qualifying You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. What you will gain? Firstly, this course will help you develop your skills in double entry bookkeeping and give you an understanding of management and administrative processes. You'll learn how to use manual bookkeepin systems and to work with the purchase ledger, sales ledger and general ledger. You would also get better understanding about VAT system and how to do VAT Return. You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. The AAT bookkeeping course covers the following areas: * Bookkeeping transactions * Bookkeeping Controls * Advanced Bookkeeping * Final Accounts Preparation * Indirect Tax

AAT Bookkeeping Course Online Overview If you want to become a certified bookkeeper with AATQB (AAT Qualified Bookkeeper) status, then you must complete the AAT bookkeeping course successfully. This bookkeeping course is broken down into two levels, 1. Foundation Certificate in Bookkeeping 2. Advanced Certificate in Bookkeeping Once you pass all 5 exams successfully, you can gain AATQB status giving you a leading edge to build a successful career in bookkeeping. Next steps after qualifying You will be awarded Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from the Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. What you will gain? Firstly, this course will help you develop your skills in double-entry bookkeeping and give you an understanding of management and administrative processes. You'll learn how to use manual bookkeepin systems and to work with the purchase ledger, sales ledger and general ledger. You would also get better understanding about VAT system and how to do VAT Return. You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. The AAT bookkeeping course covers the following areas: * Bookkeeping transactions * Bookkeeping Controls * Advanced Bookkeeping * Final Accounts Preparation * Indirect Tax

AAT BOOKKEEPING COURSE If you want to become a certified bookkeeper with AATQB (AAT Qualified Bookkeeper) status, then you must complete the AAT bookkeeping course successfully. This bookkeeping course is broken down into two levels, 1. Foundation Certificate in Bookkeeping 2. Advanced Certificate in Bookkeeping Once you pass all 5 exams successfully, you can gain AATQB status giving you leading edge to build a successful career in bookkeeping. NEXT STEPS AFTER QUALIFYING You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. WHAT YOU WILL GAIN? Firstly, this course will help you develop your skills in double entry bookkeeping and give you an understanding of management and administrative processes. You'll learn how to use manual bookkeepin systems and to work with the purchase ledger, sales ledger and general ledger. You would also get better understanding about VAT system and how to do VAT Return. You will be awarded with Foundation Certificate in Bookkeeping and Advanced Certificate in Bookkeeping from Association of Accounting Technicians (AAT) once you have passed all the exams. Therefore, you will be eligible for Certified Bookkeeper Status. It gives you greater recognition and professional approval. The AAT bookkeeping course covers the following areas: * Bookkeeping transactions * Bookkeeping Controls * Advanced Bookkeeping * Final Accounts Preparation * Indirect Tax