9 Welsh courses

The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: 1. To help members keep abreast of the latest CX developments 2. To share best practice across different industry sectors. 3. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: 1. Benchmarking performance against organisations in different sectors 2. Keeping up to date with latest trends 3. Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: 1. Inspiration for new ideas and approaches 2. Guidance and advice to implement new strategies 3. Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face.  1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources.   £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.  £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions  £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups.  Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.

We deliver Workplace PAT Testing Courses across most of the UK to assist businesses with Compliance. We also work with Bridges into Work and ReACT in association with Careers Wales and the Welsh Government to offer work based skills which some Candidates could be eligible for Government funding.

This session is aimed at vets new to the Welsh Government funded Animal Health and Welfare workshops programme, as well as those that have delivered workshops in the past but need a refresher session. It is one of the required steps for vets to become approved to deliver these workshops. Join us to learn about the modules that we offer and the format by which our workshops run. We will also provide some basic tips on how to run a successful workshop. Admin members of staff are also welcome to join us to learn about the functionality of the portal/site and the administrative work involved in running a workshop.

Become a qualified assessor

Using a range a communication techniques, be able to support your learner's mental health and wellbeing.

Online Course now available via Teachable Platform [https://inclusive-solutions-school.teachable.com/courses] –  How do People Learn? [https://inclusive-solutions-school.teachable.com/p/howdopeoplelearn?affcode=550546_drmv7wip] Learn at your own pace… lots of text and video support COURSE CATEGORY Inclusive education Neurodiversity DESCRIPTION The course offers a rare opportunity to learn from two eminent educators -one a widely esteemed and talented trombone player and teacher and the other a very experienced inclusive educational psychologist. Drawing upon shared knowledge and direct experience the two educators explore dominant psychological models of learning and how they make sense in the real world of teaching trombone or children and young people with the most complex needs in our schools.  By listening deeply and making connections to your own experiences you will be able to consider more deeply how to improve your own or the teaching of others. The day involves an exploration of major learning theories and their applications in the real world. There will be a range of practical activities designed to  deepen your understanding of the best teaching and learning. Dennis Rollins MBE https://www.dennisrollins.com/ [https://www.dennisrollins.com/] A passionate performer and educator, British trombone player Dennis Rollins MBE has established a reputation as an artist of excellence, and has lent his unique and stylish talents to some of this country's, and indeed the world's top jazz and pop personalities such as Courtney Pine, Maceo Parker, Jamiroquai, US3, The Brand New Heavies, Blur, Monty Alexander, Pee Wee Ellis and Jean Toussaint, amongst others. As a bandleader, in 2006 his jazz/funk outfit Badbone & Co won a prestigious BBC Jazz Award in the Best Band category. In the following year he picked up both Trombonist of the Year at the British Jazz Awards and Ronnie Scott's Jazz Awards.  Dennis was nominated twice in the 2008 Parliamentary Jazz Awards for Jazz Musician of the Year and for Jazz Education; he won the latter.  Other awards include British Trombone Society (BTS) Player of the year Award 2013 and JazzYorkshire Award 2012 Best Band for his band Velocity Trio. In his hometown of Doncaster UK, Dennis was given Honorary Freedom of the Borough in recognition of his successful musical career and for his constant inspiration to the regions musical youth. As part of Her Majesty the Queen’s Birthday Honours 2018, Dennis was honoured with an MBE for Services to music.  Most recently in June 2022, he was awarded an Honorary Fellowship from the Royal Welsh College of Music and Drama, Wales, UK.   Colin Newton Colin has over 40 years experience as a teacher of children and adults and as an educational psychologist across the UK as well as some work internationally. He has written books on a range of subjects mainly related to inclusive education of those with most complex behaviour and learning needs. He is know for his passion for the inclusion of all children in mainstream schools, and for his practical applied work around person centred planning, restorative justice and in depth problem solving. Colin loves to demonstrate approaches as well as provide training with often very large groups - always with a clear focus on facilitation and inclusion of all. His love of drama and participation are as clear as his drive to revolutionise educational psychologist practice across the UK. Colin says: ‘Instinctively from an early age I was against children being sent away to boarding schools and later to special schools and settings. Later I was inspired by disabled activists and Canadian and North American inclusionists who were working to change the world of education with radical innovative thinking and approaches  - the work was political, social and spiritual - I was in and never looked back!’ Colin’s career has been values driven, but also practical using applied psychology in training and real life problem solving with schools, families and individual children and young people. LEARNING OBJECTIVES * Formulate deeper  understanding of learning processes for all children and adults * Differentiate understandings and insights into emotional complexity of teaching and learning * Learn Techniques to support teaching and learning * Invite reflection on importance of relationships for effective learning * Gain key phrases, key questions and key processes to support teaching and learning with adults and children * Appraise  different psychological models of learning * Conjecture on how to inspire deeper learning and motivation in students * To create insights into thinking of exceptional teachers teaching complex skills * Differentiate  inclusive insights and reflections on the learning of all children whatever their barriers may be * Critique psychological models of learning and how they can be applied in a teaching context  * Investigate how to inspire deeper learning and motivation in students  * Formulate insights into the emotional complexity of teaching and learning WHO IS IT FOR ? Any Teacher, Psychologist or Educator who wishes to understand the learning processes of children or adults COURSE CONTENT 1. Fun, engagement and interest are key ingredients of the the most memorable learning. 2. Imitation - (Bandura) Social learning theory- we can assume that 80%of learning is done by imitating others around us in the social world. We are particularly drawn learning from our peers as well as significant role models and key adults in our lives. We copy each other. 3. Learning takes place In meaningful contexts. (Bruner argued that you cannot strip learning of its content, nor study it in a ‘neutral’ context. It is always situated, always related to some ongoing enterprise. 4. Learning and motivation to learn can be sparked or inspired by people around us including teachers but not only them.  5. Structured steps help to facilitate and scaffold learning in most children and adults. 6. With person centred encouragement eg a focus on interests and passions - individuals are more likely to learn effectively. This also ensures motivation and ‘buy in’ from the learner. 7. The ultimate goals for teachers is to nurture self-efficacy and confidence in learners to the point whereby they can set their own goals

Heartful Harmonies a cappella Singing Weekend with Rosie Sleightholme & Katy Rose Bennett - 27th-29th Sept 24

Singing retreat, meditation, body work, sound bath, vegan feast, community, singing, choir, walking, breathing, wellness, retreat.

This qualification is for tutors, trainers, or assessors, who are new into their role and looking for development of teaching, training and assessment skills. The qualification is made up of a range of units which can be adapted to any learning and development role, so, whether you are working with groups or individuals; delivering training in classrooms, in the workplace or online; planning training sessions or developing resources, units can be combined to suit your role and career objectives. This qualification is an expansion of the Level 3 Award in Education and Training qualification; it also contains the Assessor units for anyone looking to become a qualified assessor. Please see this link for the full qualification breakdown [https://www.alstraining.org.uk/apprenticeship-employers/learning-and-development/]. This qualification is delivered though monthly workshops and mentoring visits from our Learning Advisor, who will support and advise you to develop your knowledge and skills in learning and development. You will also carry out self study and develop training sessions and materials. The course takes between 9-15 months to complete. You will be able to: * Plan and deliver engaging and inclusive teaching and training sessions * Adapt training and assessment to meet learners’ individual needs * Facilitate learning one to one or in groups * Have the option to complete the Assessor qualification as part of the course * Use reflective practice to improve on your training and assessment skills * Access funding for this qualification as part of an Apprenticeship programme *eligibility criteria apply -------------------------------------------------------------------------------- FURTHER INFORMATION TO ACCESS THE APPRENTICESHIP FUNDING YOU MUST: * Be new into role within the last 12 months (and be able to provide a contract with your start date in the role) * Complete Essential Skills in Communication, Application of Number and Digital Literacy (or provide GCSE Certificates to be exempt). Workshops are provided. * Live or work in Wales * Be employed / self employed for a minimum of 16 hours per week WORKSHOPS INCLUDE: • Course induction and Reflective Practice • The purpose and context of Learning and Development • Inclusive Practice: Universal Design for Learning • Session Planning • Teaching Methods and approaches • Micro-teach • The Principles and Practices of Assessment (optional) PARTNERSHIPS This qualification is delivered in partnership with ALS training who provide funding from the Welsh Government -------------------------------------------------------------------------------- BENEFITS * Gain confidence in your teaching and training skills * Gain an industry recognised qualification * Learn from our experienced Learning Advisor and have bespoke support and guidance * Discover practical tools and techniques you can apply in your training and assessment * Develop your own professional network -------------------------------------------------------------------------------- When? The next course start date is June 2024 Where? The workshops are held online. The mentoring visits can either be online or in person depending on location and preference Who? This course is for tutors, trainers or assessors who are new into role within the last 12 months Cost Fully funded as part of an Apprenticeship Programme