10 Voice-Over courses in Bootle

VOICE OVER LTE TRAINING COURSE DESCRIPTION This course provides a basic understanding of the 3G LTE Air Interface, SAE, as well as Voice over LTE options and LTE Advanced features. Investigating the standards for the EPS , formulated by the 3GPP standards body, the course will set out to examine and explain the 4G environment from user equipment to border gateway and beyond. This course will ensure the delegate has a grasp of all aspects of the current global deployments, the next steps in upgrades and the promise of things to come. WHAT WILL YOU LEARN * Describe the complete EPC architecture. * Explain the use of QoS within the air interface & core network. * Explore the features of LTE advanced. * Describe the various methods of supporting voice services with 3G LTE. * Describe IMS structure and control entities. * Explain an IMS session. VOICE OVER LTE TRAINING COURSE DETAILS * Who will benefit: Any engineers who are assisting in the deployment of voice services within their LTE networks. * Prerequisites: Intro to Data comms & networking Telecommunications Introduction * Duration 3 days VOICE OVER LTE TRAINING COURSE CONTENTS * 3GPP standards body Release 8 - Release 12, Supported and expected features. * The EPC revisited EPC revisited 3G LTE & EPC Architecture, NB, MME, SGW, PDNGW, PCRF, Interworking capabilities, Protocol stack explored, NAS signalling, Default EPS bearer, Slot allocation algorithms, Scheduling algorithms, Quality of Service requirements, Dedicated EPS bearers. * VoLTE deployment strategies Common networks everywhere, GSM/WCDMA view, CDMA view. * VoLTE system architecture LTE radio, LTE Radio background, LTE radio architecture, Evolved packet core, EPC entities & functions, EPS mobility management, MS entities, Home subscriber server, Policy & charging rules function. * VoLTE functionality Radio functionality, Bearers & schedulers, Mobility, Circuit switched fall back handover, Mobility from 2G/3G back to LTE, Power Saving Features, Positioning services, UE radio access capabilities for VoLTE users. EPC functionalities, LTE subscriber identification, PDN connectivity establishment, EPS dedicated bearer setup, IMS identification, IP multimedia identification module, Public user identity, Private user identity, Relationship between public & private identity, identification of users device, identification of network entities, identification of services, identification without ISIM. IMS service provisioning, Enforcement of allowed services, Service triggering information, Selection of the AS, AS behaviour, Service provisioning in action. * VoLTE end-to-end & signalling VoLTE subscription & device configuration. EPS attach for CSFB/IMS VoIP & default bearer. IMS registration, Constructing the REGISTER request, From UE to P-CSCF, From P-CSCF to I-CSCF, From I-CSCF to S-CSCF, S-CSCF challenges the UE, UE's response to the challenge, Registration at the S-CSCF, The 200 OK response, Third-party registration to application servers, Subscription to registration event package, Re-registration & re-authentication, De-registration, Related standards. IMS VoIP session, Constructing the INVITE request, Routing, Media negotiation, Media resource reservation & policy control, Charging, Session release. Voice continuity, PS - PS intersystem handover, Single radio voice call continuity. IMS emergency session, PDN Connection setup for emergency session, Emergency registration, Emergency session. CS fallback for EPS call case, Architecture of CS fallback in EPS, Description of SGs interface, Idle mode signalling reduction, Idle mode vs active mode, CS fallback attachment, Mobile originating call using CSFB, Mobile terminating call using CSFB, Call unrelated CSFB procedures, Mobile terminating roaming retry & forwarding. VoLTE Messaging, Native IMS messages, SMS interworking, Multimedia messaging service. Unstructured supplementary services data simulation in IMS. * IMS services VoLTE radio performance Coverage, Latency, Capacity. * LTE advanced features Carrier aggregation, Coordinated mMulti-point Operation (CoMP), ICIC & eICIC, Relay node deployment & donor eNBs, Improved cell edge coverage, Reduced control plane latency, Heterogeneous networks, HeNB, security gateways, HeNB gateways.

VOIP TRAINING COURSE DESCRIPTION Convergence of voice and data is now a common place mainstream technology. Our Voice Over IP course investigates the characteristics of voice transmission and then studies the impact on IP networks. Practical sessions with soft phones, hard phones and gateways allow the students to see all aspects of VoIP. Network analysers are used to study packets on the wire. WHAT WILL YOU LEARN * Describe the issues of voice and data convergence. * Describe techniques, which can be used in IP to provide low uniform delay. * Evaluate VoIP technologies. * Design data networks, which will support voice. VOIP TRAINING COURSE DETAILS * Who will benefit: Anyone working in the field of networking or telecommunications. * Prerequisites: TCP/IP foundation for engineers Intro to data communications & networking * Duration 3 days VOIP TRAINING COURSE CONTENTS * What is VoIP Voice over IP, brief review of IP, brief review of telephones and voice. * Configuring IP softphones What are softphones? Downloading, installing. Hands on Building the base IP network, a simple VoIP call with softphones, Internet telephony. * Addressing E164, FQDN, IP addresses, URIs, DNS, SIP addressing, H.323 addressing. * VoIP issues Bandwidth, Delay, Jitter, digitising voice, digitisation steps, coding, quality issues, MOS, voice compression, silence suppression, packetising voice, prioritising voice, jitter buffers. Hands on Simple packet analysis. * Architectures Desktop, backbone, gateway, hard phones, PoE, integrating phones and PCs, carriers, Softswitches. Hands on Integrating Softphones, hard phones and analog phones. * IP performance and QoS ITU delay recommendations, IP DSCP field, DiffServ, IP precedence, queuing strategies; FIFO, WFQ, custom, priority, RED, LLQ. * VoIP protocol stack RTP, RTCP, mixers and translators, RSVP. Bandwidth, Erlang models, link layer overhead. Hands on Calculating VoIP bandwidth, analysing RTP packets. * ITU Recommendation H.323 Architecture, protocols, terminals, Call setup, Gatekeepers, gateway discovery, H.323 registration with a gatekeeper. Hands on PC to PC using H.323. * IETF - Session Initiation Protocol What is SIP? SIP protocol stack, SDP, Sip architecture, SIP messages, Initial SIP phone startup, SIP servers, proxy server, redirect server. Hands on PC to PC using SIP. * Carrier networks Signalling systems, SS7, media gateways, Media gateway controllers, signalling gateways, MGCP, Megaco, SIGTRAN. Hands on PSTN interworking. * Video over IP Video components, digital video, pictures and audio, video codecs, issues and solutions, video conferencing, multipoint video conferencing, video protocol stack. * Appendix 1: Multicasting. * Appendix 2: Voice/data integration without IP.

FRAME RELAY TRAINING COURSE DESCRIPTION A comprehensive look at Frame Relay, particularly with reference to a IP routed environment. Note this course is run as a workshop and therefore the contents are flexible. WHAT WILL YOU LEARN * Recognise the issues of using Frame Relay * Describe Frame Relay. * Configure a Cisco router to use Frame relay. FRAME RELAY TRAINING COURSE DETAILS * Who will benefit: Anyone working with Frame Relay. * Prerequisites: Intro to data communications & networking * Duration 1 day FRAME RELAY TRAINING COURSE CONTENTS * Introduction Packet switched networks, PVCs, SVCs. Topologies, Full mesh, partial mesh, Hub and spoke. * Basics DLCI, CIR, LMI, the local loop. * Configuring routers for Frame Relay Inverse ARP, static mappings, subinterfaces * More Frame Relay Burst rates, FECN, BECN, the DE bit, Traffic shaping. * Voice Over Frame Relay

WAN TRAINING COURSE DESCRIPTION A hands on Introduction to Wide Area Networks for engineers. This course covers all current major WAN technologies from a perspective of design, evaluating technologies available as well as hands on to consolidate the theory WHAT WILL YOU LEARN * Describe the seven-layer model and realise how it applies to the real world. * Evaluate and describe WAN technologies. * Describe the architecture of WANs in the core. * Use WANS to interconnect LANS. WAN TRAINING COURSE DETAILS * Who will benefit: Technical staff wishing to find out more about how their WAN works. * Prerequisites: Intro to data communications & networking * Duration 5 days WAN TRAINING COURSE CONTENTS * Introduction LANs, MANS and WANS, protocols, the OSI seven layer model, ITU-T, ETSI, DTE, DCE, and the overall picture. * WAN architectures Service providers, core, access, DTE, DCE, CPE, dialup, circuit switched, packet switched, how to choose a WAN, common bandwidths, site to site, remote access. Topologies: Star, Full mesh, partial mesh. * History of WANs Before IP was ubiquitous, The PSTN, Dial up networks, modems, ISDN, Stat mux, TDM, 64k, N*64, E1, X25, Frame Relay * The role of IP and routers The growth of IP, the role of routers, routing tables, routing protocols. Hands on: IP and routing. * Layer 1 Physical Copper, Fibre, Wireless, Microwave, Phone lines, FTTC, FTTH, mobile networks. * Service provider technologies The transport plane, SDH, SONET, DWDM. * WAN access Phone lines, leased lines, xDSL, WiMax, satellite, the role of PPP. * Broadband adband xDSL, ADSL, SDSL, local loops, DSLAM, DSL architecture. * ATM Cell switching principles, ATM switching, Virtual paths, QOS, CBR, VBR, ABR, UBR, AAL1 to AAL5, MPOA, LANE, Voice over ATM. * The Internet VPNs, IPSEC, QOS. * What is MPLS? Core MPLS, MPLS and the 7 layer model, MPLS protocol, MPLS standard, MPLS runs on routers, MPLS history, Why MPLS? * MPLS architecture LSRs, PE and P router roles, FEC, swapping labels, MPLS packet format, Loops, TTL control. * Ethernet What is Ethernet? LANs, MANs, WANs, Ethernet and switches in the LAN. Traditional LAN/WAN integration, routers. The Ethernet interface for the WAN. Standards: Transporting carrier Ethernet.

H.323 TRAINING COURSE DESCRIPTION A hands on course covering IP telephony with H.323. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on H.323 protocols though, progressing from what H.323 is through signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, conferencing, and interoperability. Hands on practicals follow each major theory session. WHAT WILL YOU LEARN * Explain how H.323 works. * Analyse H.323 packets. * Deploy H.323 IP telephony solutions. * Integrate H.323 with other telephony solutions. H.323 TRAINING COURSE DETAILS * Who will benefit: Technical staff working with H.323 * Prerequisites: Voice Over IP * Duration 2 days H.323 TRAINING COURSE CONTENTS * VoIP review Brief review of VoIP, IP, telephones and voice. RTP, RTCP, mixers and translators. * What is H.323? The framework, Why H.323, history, H.323 standards and the ITU, H.323 versions 1,2,3,4, and 5, Annexes and Appendices, capabilities, services, How H.323 works, a basic call. * H.323 protocol stack The overall framework, Audio codecs (H.7xx), Video codecs (H.26x), T.120 data conferencing. * H.323 Architecture Endpoints: Terminals, MCUs, gateways. Gatekeepers, border and peer elements, design issues, signalling with and without gatekeepers. * H.225 Packet format, ASN.1, Information elements, Call setup, Call control. * Gatekeepers Gatekeeper features, admissions, address translation, bandwidth management, call routing, zones, administrative domains, gatekeeper discovery, call establishment, fast connect. RAS packet formats, RAS signalling. Alternate gatekeepers. * H.245 Purpose, call control channel, relationship with H.225, message format, tunnelling. * H.323 Supplementary services Conferencing: point to point, multipoint, hybrid, broadcast, H.332. H.450.x. Call transfer, diversion, hold and waiting. Remote device control (H.282, H.283). Capability exchange, Video. * Security H.235. Authentication, privacy, transport layer level security. * Interoperability Gateways, Inter working with PSTN, SIP and H323. H.246. * Annexes and Appendices An overview.

TOTAL H.248 TRAINING COURSE DESCRIPTION A course focusing purely on the H.248 protocol. Anyone working through the ITU standards documents can testify to the need of a training course to explain how H.248 really works. This course already assumes knowledge of other VoIP protocols and starts by positioning H.248 in relation to the other protocols. The course then looks at H.248 architectures and concepts before analysing H.248 messages and call flows. WHAT WILL YOU LEARN * Describe what H.248 is * Recognise where H.248 fits in relation to other VoIP protocols. * Explain how H.248 works. * Analyse H.248 packets TOTAL H.248 TRAINING COURSE DETAILS * Who will benefit: Technical staff working with H.248 * Prerequisites: Voice Over IP. * Duration 2 days TOTAL H.248 TRAINING COURSE CONTENTS * What is H.248? Review of VoIP protocols: RTP, RTCP, SIP, SDP, H.323. The PSTN and SS7. Where H.248 fits into the picture. H.248 history. MGCP. The IETF. Megaco. ITU standards. H.248v1, v2, v3. * H.248 architectures Media Gateways, Media Gateway Controllers, Gateway Control functions, Signalling Gateways. Reference architectures: IMS/TISPAN: IBCF, IWF, I-BGF, SPDF. MSF: S-SBG-NC, D-SBG-NC. GSMA: IPX Proxy. Softswitches. * H.248 concepts The connection model, terminations, streams, contexts. Termination properties: descriptors, context properties. Events, signals, packages. * H.248 messages Protocol stack, UDP, TCP. Message structure. Transactions, actions, commands. Requests, replies, acknowledgements. Sample message flows. Binary encoding, ASN syntax, Text encoding. * H.248 commands Termination manipulation: Add, Subtract, Move, Modify. Event reporting: Notify. Management: AuditCapability, AuditValue, ServiceChange. * H.248 Descriptors What are descriptors? Relationship with messages and commands. Basic descriptors, Descriptors composed of other descriptors. The 19 descriptors. Defaults. * H.248 Transactions Groups of commands, transaction Ids, relationship with actions and commands. Requests and replies. * H.248 wrap up What is a package? Basic packages. H.248 security. H.248 - SIP interoperation. H.248 interoperation with other protocols.

LTE ARCHITECTURE AND PROTOCOLS COURSE DESCRIPTION This course provides a comprehensive tour of the LTE architecture along with services provided and the protocols used. WHAT WILL YOU LEARN * Describe the overall architecture of LTE. * Explain the information flows through LTE. * Describe the LTE security. * Describe LTE mobility management. * Recognise the next steps for LTE. LTE ARCHITECTURE AND PROTOCOLS COURSE DETAILS * Who will benefit: Anyone working with LTE. * Prerequisites: Mobile communications demystified * Duration 3 days LTE ARCHITECTURE AND PROTOCOLS COURSE CONTENTS * Introduction History, LTE key features. The 4G ITU process. The LTE 3GPP specifications. Specifications. * System Architecture LTE hardware architecture. UE architecture and capabilities. E-UTRAN and eNB. EPC, MME functions, SGW, PGW and PCRF. System interfaces and protocol stacks. Example information flows. Dedicated and default bearers. EMM, ECM, RRC state diagrams. * Radio transmission and reception OFDMA, SC-FDMA, MIMO antennas. Air interface protocol stack. Logical, transport and physical channels. Frame and slot structure, the resource grid. Resource element mapping of the physical channels and signals. Cell acquisition, data transmission and random access. MAC, RLC, PDCP protocols. LTE spectrum allocation. * Power-on procedures Network and cell selection. RRC connection establishment. Attach procedure, including IP address allocation and default bearer activation. LTE detach procedure. * Security in LTE networks LTE security features, identity confidentiality, ciphering and integrity protection. Architecture of network access security in LTE. Secure key hierarchy. Authentication and key agreement procedure. Security mode command procedure. Network domain security architecture. Security associations using IKE and IPSec. * Mobility management RRC_IDLE, RRC_CONNECTED. Cell reselection, tracking area updates. Measurement reporting. X2 and S1 based handovers. Interoperation with UMTS, GSM and non-3GPP technologies such as cdma2000. * QoS, policy control and charging QoS in LTE, EPS bearers, service data flows and packet flows. The architecture and signalling procedures for policy and charging control. Data transport using GPRS, differentiated services and MPLS. Offline and online charging in LTE. * Delivery of voice and text messages over LTE Difficulties and solutions for Voice over LTE. Architecture and call setup procedures for circuit switched fallback. Architecture, protocols and call setup procedures in IP multimedia subsystem. * Enhancements in release 9 LTE location services. Multimedia broadcast / multicast service and MBSFN. Cell selection, commercial mobile alert service. * LTE Advanced and release 10 Impact of carrier aggregation on LTE air interface. Enhanced MIMO processing on uplink and downlink. Relaying. Release 11 and beyond. * OAM and self organising networks Operation, administration, maintenance and provisioning for LTE. Self-configuration of base station parameters. Fractional frequency re-use, inter-cell interference co-ordination. Self-optimisation of base station procedures. Self-healing to detect and recover from faults.

LTE OPTIMIZATION TRAINING COURSE DESCRIPTION This course gives delegates an understanding of the Key Performance Indicators used within the 3G LTE (4G) network environment. We investigate the 3GPP standards for KPIs (including TR 32.814, TS 32.410 & TS 32.455) these cover GERAN, UMTS & LTE environments. The course details the optimisation procedures and the use of Self optimisation, Selforganising & Self-healing equipment now being deployed across all releases of mobile networks. WHAT WILL YOU LEARN * Explain the RF optimisation flowchart. * Describe the importance of Reference Signal Received Power (RSRP). * List many of the 3GPP recommended KPIs. * Describe the concept of APN AMBR and UE AMBR within LTE. * Describe the use of planning and optimisation computer tools. LTE OPTIMIZATION TRAINING COURSE DETAILS * Who will benefit: Anyone working with LTE. * Prerequisites: Essential LTE * Duration 2 days LTE OPTIMIZATION TRAINING COURSE CONTENTS * Introduction to the cellular environment The architecture, 2G (GSM), GPRS/EDGE, The NGMN (Next Generation Mobile Network), media gateway controller, 3GPP Rel99 the 3G introduction, HSPA deployments, 3G LTE (4G). * Cellular network procedures GSM/GPRS call setup, GPRS data call setup, 3G UMTS data call setup, Data call (Voice over LTE) in LTE (using IMS), Circuit Switched Fall Back (CSFB) in LTE, IP packet session in LTE. * Introduction to the standards The 3GPP specifications body, The numbering structure for KPIs, 2G KPIs, 3G/UMTS KPIs, 3G LTE KPIs, IMS KPIs. * Introduction to the KPI definitions KPI definitions, accessibility KPIs, retainability KPIs, mobility KPIs, utilisation KPIs. * In-depth overview of the air Interfaces GSM/GPRS FDMA & TDMA solution, 3G UMTS WCDMA solution, HSPA+ sharing spare power (Codes), The 3G LTE uplink & downlink interface explained, Initial attach procedures explained. * Problem analysis Reference Signal Received Power (RSRP), Signal to Interference Noise Ratio (SINR), handover success rates, power adjustments, classification of coverage problems, weak coverage & coverage holes, lack of dominant cells, cross coverage, improper tilt settings, uplink/downlink imbalance, signal quality, Azimuths & tilts to reduce interference, Handover failure due to interference, Service drop causes. * Mobile RF performance in 2G/3G Performance counters, KPIs, testing & measurement, Drive testing and survey, Data collection and post processing of data, LTE service optimization, bandwidth, poor coverage, Quality, optimization process, KPI optimization, Root Cause Analysis (RCA) applied to RF issues, optimization tools and software. * Advanced LTE network planning & optimization LTE UE measurements (RSRP/RSRQ), LTE capacity planning, RF configuration parameters, LTE cell selection/reselection planning, LTE radio network KPIs, LTE user-centric KPIs, LTE network performance KPIs, LTE system utilization KPIs, LTE RF channel performance predictions, LTE channel information processing, LTE channel multiplexing, Physical layer and structure, MIMO in LTE, LTE resource plan LTE and Self-Organizing Networks (SON). * Radio network optimization work flow Work flow, the existing network, Optimization team establishment and cluster division, Single site verification, Alarm check, Cell state check, Radio parameters check, Site verification, Statistics analysis, Coverage problem analysis. * Mobile internet and QoS issues Cellular QoS reference models. How QoS impact on KPIs and measurements, Introduction to mobile internet, The concept of shared access technologies, Support for QoS in the WCDMA environment, The PDP context model, Supporting end-to-end QoS, EPS bearer concepts, Default EPS bearer, Dedicated EPS bearer, APN-AMBR, UE-AMBR.

Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.

OVERVIEW This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. DESCRIPTION The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: * Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. * An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. * Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. * Why People Buy – A look at the reasoning behind people’s purchasing decisions. * How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. * Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. * Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. * Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. * Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. * Methods of Improving the Way You Sound – 10 key tips on vocal improvement. * Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. * Features and Benefits – How to practically apply them in a sales scenario. * Logical and Emotional Purchasing – A further look at the reasons we buy. * Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. * Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. * Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. WHO SHOULD ATTEND THE COURSE? Anyone who handles inbound or outbound sales calls over the telephone. REQUIREMENTS FOR ATTENDANCE No prerequisites required.