total network solutions (europe)
London
Our Responsiveness, A Service Obsession We live by the clock, and our processes
are designed specifically with quick problem resolution in mind. We’re committed
to not just the highest level of service, but the fastest. Our service obsession
isn’t just a bunch of hollow buzzwords, it’s a firm part of the TNS culture that
encompasses every one of our processes and tasks. We continuously and
obsessively track our performance and your problems status. And keeping with our
responsiveness mantra, if you call us, you will be speaking directly with a
technician, 24 hours a day, 365 days a year. Our Technology, A Cutting Edge
Foundation We implement award winning, cutting edge technology in order to
provide you with a solid foundation from which to deliver excellent IT
Consulting Service. This includes proactive device monitoring, 24/7/365. We
won’t just wait for something to go wrong, we actively monitor every device in
your network and preemptively handle most issues before they even occur. We also
access, manage, upgrade, secure and fix workstations, servers and network
devices remotely – and often automatically. Coupled with our preventive
maintenance, cloud based solutions and state of the art virus protection and
security analysis, you’ll always be up and running. Our Staff, Going the Extra
Mile We firmly believe that, if you hire the best people, give them the best
tools and engage them daily as human beings, they pass on this respect to their
clients in the form of great service.Getting the technical side right is always
our focus but we also never forget that in a service-centric business it all
comes down to the people – and ours are the best. We take pride in our staff and
genuinely value the relationships that we’ve built with our clients over the
years. At the end of the day, this increases retention and, as a bi-product,
profitability. It’s a mutually beneficial relationship!
