Birmingham

Telford

<div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Coaching is an art, and getting it right is crucial for future coaching events, the expectations of others who may require coaching (word travels fast), and the smooth operation of the business.</span></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">This workshop takes subject matter experts and helps them understand the art of interactive coaching. It begins with identifying what people want from a coach and the coaching experience. It then moves into our Coaching Structure and examines each element, ensuring the reason for each is discussed and clearly understood.</span></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">We look closely at why the environment can be critical, even when coaching in their workplace. And we prove the need for Emotionally Intelligent thinking and actions.</span></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">We delve into the practical aspect of reverse engineering the desired outcome. Participants will learn how to create what we refer to as Snap Objectives, a technique that establishes the coaching objective before the session begins, even in ad hoc or unexpected sessions.</span></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">By the end of this workshop, your coach will be equipped with the necessary knowledge, skills, and confidence to conduct effective coaching sessions. They will also be able to design coaching plans that adhere to a consistent approach, ensuring all coaching sessions are impactful.</span></p></section></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a name="Events" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></p><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></section></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">LENGTH</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">2 - 3 Days</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NEXT COURSE START</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Let&#39;s chat and confirm a date.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COURSE DELIVERY</strong></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The best environment for this course is face-to-face, but we can facilitate this workshop online.</div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; -webkit-user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><div style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Suitability - Who should attend?" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Suitability - Who should attend?</span></h2><section fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Who Should Attend and Why?</span></h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who</strong>?&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">ANYONE involved or soon to be involved in helping people improve Skills, Knowledge and Understanding (SKU).</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why</strong>?&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">It is not enough to have trainers who are certified or qualified in their professional skills. We must also ensure that those responsible for coaching others, even those who coach others only occasionally, are certified.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Think about this. If your child needed coaching at school, would it be okay for anyone to do that, or would you insist that they be certified teachers or teaching assistants?</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Likewise, with driving, would you think it ok for someone who gives coaching sessions to someone to improve their driving skills if they were not licensed to drive themselves?</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">The skills of your coaches are inextricably linked to your employee&#39;s performance, output and error margins, so that alone means you need certified coaches.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Coaching will always be required in industries where updates occur, practices are updated, or legislation is changed.</span></p></section></div><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><a name="EducationText_TrainingCourseContent" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></span><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Training Course Content" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Training Course Content</span></h2><section fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">The difference between Coaching and Training.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">What is a Sat-Nav coach, and why must we avoid this at all costs?</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">We discuss why there is a need for Emotional Intelligence (EI) in a coaching session for coaching needs analysis.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">We discuss our recommended Coaching Structure and why it is designed that way.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">We discuss various question techniques and what each is good for or why it should be avoided.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">We discuss the phrase &#39;two ears, one mouth&#39; in relation to great coaching and why we must be clever about listening.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">We touch on Learning Styles to see what you think of each and how we can cater for them.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">We delve into our SAS Feedback model and why we think feedback must be facilitated and not given.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">We help you plan and prepare for your final session on the second day.</li><li style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">You deliver your final mini-coaching session. We record them (HD). We chat as a group.</li></ul></section></div><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><a name="EducationText_Coursedeliverydetails" style="color: rgb(21, 101, 192); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a></span><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h2 title="Course delivery details" style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);">Course delivery and venue</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">This is a two-day course where participants facilitate a coaching session on day two. All attendees will have the opportunity to coach a fellow participant and receive an HD recording of their session.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.</span></p></section></div></div></div></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div></div>

Coaching is an art, and getting it right is crucial for future coaching events, the expectations of others who may require coaching (word travels fast), and the smooth operation of the business.
This workshop takes subject matter experts and helps them understand the art of interactive coaching. It begins with identifying what people want from a coach and the coaching experience. It then moves into our Coaching Structure and examines each element, ensuring the reason for each is discussed and clearly understood.
We look closely at why the environment can be critical, even when coaching in their workplace. And we prove the need for Emotionally Intelligent thinking and actions.
We delve into the practical aspect of reverse engineering the desired outcome. Participants will learn how to create what we refer to as Snap Objectives, a technique that establishes the coaching objective before the session begins, even in ad hoc or unexpected sessions.
By the end of this workshop, your coach will be equipped with the necessary knowledge, skills, and confidence to conduct effective coaching sessions. They will also be able to design coaching plans that adhere to a consistent approach, ensuring all coaching sessions are impactful.




LENGTH - For more information about duration, please get in touch with us to discuss your specific needs, or we can offer advice.  
NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location.
WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online.



Suitability - Who should attend?
Who Should Attend and Why?
Who? 
ANYONE involved or soon to be involved in helping people improve Skills, Knowledge and Understanding (SKU).
Why? 
It is not enough to have trainers who are certified or qualified in their professional skills. We must also ensure that those responsible for coaching others, even those who coach others only occasionally, are certified.
Think about this. If your child needed coaching at school, would it be okay for anyone to do that, or would you insist that they be certified teachers or teaching assistants?
Likewise, with driving, would you think it ok for someone who gives coaching sessions to someone to improve their driving skills if they were not licensed to drive themselves?
The skills of your coaches are inextricably linked to your employee's performance, output and error margins, so that alone means you need certified coaches.
Coaching will always be required in industries where updates occur, practices are updated, or legislation is changed.
Training Course Content
The difference between Coaching and Training.
What is a Sat-Nav coach, and why must we avoid this at all costs?
We discuss why there is a need for Emotional Intelligence (EI) in a coaching session for coaching needs analysis.
We discuss our recommended Coaching Structure and why it is designed that way.
We discuss various question techniques and what each is good for or why it should be avoided.
We discuss the phrase 'two ears, one mouth' in relation to great coaching and why we must be clever about listening.
We touch on Learning Styles to see what you think of each and how we can cater for them.
We delve into our SAS Feedback model and why we think feedback must be facilitated and not given.
We help you plan and prepare for your final session on the second day.
You deliver your final mini-coaching session. We record them (HD). We chat as a group.
Course delivery and venue
This is a two-day course where participants facilitate a coaching session on day two. All attendees will have the opportunity to coach a fellow participant and receive an HD recording of their session.
When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face.
Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station.
We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Lapd Solutions Ltd

Coaching Skills

Coach

Coaching

Coaching, Workplace coaching, Floor walking coaching, Organisational coaching, 

Introductory daily rate.

Registered charities and non profits only. 

Non profits only.

Loughborough

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		<div>
			
			<p>All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement. </p>
			<div><i></i> 3 x 4 Hour Sessions</div>
			<div><i></i>  £667.50 incl. VAT</div>
			
			
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		<div>
			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
		</div>

		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
		</div>
	</div>
	<div></div>
	
		
        <div>
			
		</div>
				

	
		<h3>Description</h3>
		<p></p><h4><span>All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement. Policies and procedures help organizations to commit themselves explicitly to the development of a culture that recognises the importance of quality, and quality assurance, in their work. To achieve this, institutions should develop and implement a strategy for the continuous enhancement of quality. This program explains how.<br /></span></h4>
<p> </p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £2,617.50 Plus VAT</strong></p>
<p> </p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3><b>Phased Approach </b></h3>
<p>This virtual course consists of three sessions of 4 hours each. We recommend a phased approach with an interval of at least one week between sessions. These intervals are used to apply the ideas acquired during each session in each participant's normal work. This ensures that the progression from theory to practice is realized.</p>
<h3><b>Session Recording</b></h3>
<p>This courses uses (Zoom or WebEx) online technology. Full instructions will be given to facilitate easy access. Participants will receive PowerPoint slides, a guide to writing policies and procedures and, if requested, a recording of each session is available to download for one month after each session. Once downloaded, however, you can keep and review the content as often as required. Participants will be invited to join a secure LinkedIn Group where they will have access to course materials, share materials and have their questions answered.</p>
<h3><b>Course Objectives </b></h3>
<ul>
<li>Identify the necessity for having good organizational policies and procedures.</li>
<li>Understand the differences between 'policies' and 'procedures'.</li>
<li>Understand the link between an organization's values, and its policies and procedures.</li>
<li>Learn the process of writing clear policies and procedures.</li>
<li>Examine writing formats and writing styles.</li>
<li>Practice writing clear, effective, policies and procedures.</li>
<li>Understand the necessity of regularly updating, reviewing, and revising our organization's policies and procedures.</li>
</ul>
<h3><b>Course Content </b></h3>
<h4><b>Session 1: Introduction to the Program (4 hours) </b></h4>
<ul>
<li>How we will work together virtually.</li>
<li>Why write policies and procedures? When are they needed?</li>
<li>Who (should) develop guidelines for writing and using policies and procedures?</li>
<li>The difference between policies, procedures and processes.</li>
<li>How policies and procedures relate to the achievement of strategic goals and organisational values.</li>
</ul>
<h4><b>Session 2: Documentation Hierarchy (4 Hours) </b></h4>
<ul>
<li>Documentation hierarchy: policies, procedures, work instructions and records. </li>
<li>Writing a policy (clearly and concisely).</li>
<li>Writing a procedure (clearly and concisely).</li>
<li>Process mapping.</li>
<li>How much documentation is enough when writing a procedure?</li>
<li>Writing a work instruction.</li>
</ul>
<h4><b>Session 3: How to Ensure Policies and Procedures Stay Current? (4 Hours)</b></h4>
<ul>
<li>Policy and procedure administrator.</li>
<li>Document control.</li>
<li>Approval process.</li>
<li>Distribution and sign off.</li>
<li>Regular update review.  </li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

Professional Skills Course (PSC)

Policy Writing

Continuous Professional Development (CPD)

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.

Policy & Procedure Writing

General Admission

<div>
		

		<div>
			
			<p>This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.</p>
			<div><i></i> 2 x 180 mins</div>
			<div><i></i>  £315.00 incl. VAT</div>
			
			
		</div>
	</div>

	

	<div id="filters">
		
		
	</div>

	

    <div>

		
		 
		

		<div></div>

		<div>
			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
		</div>

		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
		</div>
	</div>
	<div></div>
	
		
        <div>
			
		</div>
				

	
		<h3>Description</h3>
		<p></p><h4><span>This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently; projecting a positive impression to the employer. It is designed to help you focus on your skills, experience, and personal motivators, and how these can be used for personal and career development.<br /></span></h4>
<h4><span>We will consider some of the main barriers to getting the ideal job, how to overcome them, and also the factors that can improve or dent your confidence, enabling you to take charge of your career development and plan and achieve your career goals. <br /></span></h4>
<p> </p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,305 Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>Module 1 -  How to break out of your comfort zone</h3>
<p>Understanding yourself and what holds you back, find the breakthrough to push on to your desired career path. Discover what motivates you and will help drive you forward, what are you looking for in your career. </p>
<h3>Module 2 -  Creating a high-impact CV</h3>
<p>Understanding what the components of a high-impact CV are, and what is your potential employer looking for. Demonstrate your skill sets in both technical and personal areas in the best way possible. Create a lean mean CV that will get you that interview. </p>
<h3>Module 3 -  Interview Preparation</h3>
<p>What are the things you need to do before going for an interview, research the business, Know yourself (SWOT), prepare for anticipated questions, your personal presentation, and what are the questions to ask the interviewer? </p>
<h3>Module 4 -  Creating a positive first impression</h3>
<p>The key things you need to have in place to create a positive first impression: your appearance, attitude, body language, and tone of voice. The key things the interviewer expects from you. Interview formats and questions, what to expect from each. Dealing with interview nerves, how best to stay calm under pressure. Action planning for your future interviews, what are your next steps.</p>
<h3>By the end of this course, delegates will be able to:</h3>
<ul>
<li>create a personal SWOT analysis to identify their development needs</li>
<li>understand the components of a high impact CV</li>
<li>gain an insight into their specific, personal motivators </li>
<li>feel more confident about their interview technique</li>
<li>increase in confidence in preparing for and undertaking a structured interview</li>
<li>communicate their skills, experience and competencies with confidence</li>
</ul>
<p></p>

NVQ Assessor

Counselling Skills

Life Coach Training

Resume & CV Writing

Trainers Course

This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.

Confident Career Conversations - CV Writing & Interview Skills

Guardian Angels Training

Online Course Marketing

Online Course Creation

Learning Support Assistant (LSA)

Deck Cadet

cademy support sample course

General admission

Harpenden

<p>This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders.</p>By the end of the programme participants will be able to:<ul><li>Understand the basic concepts of good procurement practice</li><li>Apply a range of tools and techniques for developing scopes of work and specifications</li><li>Apply various methods to select and evaluate suppliers</li><li>Develop robust contract award strategies</li><li>Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value</li><li>Develop appropriate procurement strategies depending on risk and value</li><li>Appreciate the legal aspects of procurement</li></ul><section>
                    <h3>1 Welcome</h3><ul><li>Introductions</li><li>Aims and objectives</li><li>Plan for the day</li></ul> <h3>2 The basics of procurement</h3><ul><li>The concept of total cost of ownership <em>v</em> price</li><li>The procurement cycle</li><li>The roles of the customer and the contractor</li><li>Impact upon profit</li></ul> <h3>3 Specification process</h3><ul><li>Importance of effective specifications</li><li>Specification development process</li><li>Types of specification</li><li>Team approach</li><li>Use of performance specifications</li><li>Early supplier involvement (ESI) / early contractor involvement (ECI)</li></ul> <h3>4 Quality</h3><ul><li>Concepts and practices</li><li>Defining 'fit for purpose'</li><li>Conformance to requirements</li><li>Compliance to standards</li><li>Role of the supplier</li><li>Quality assurance tools and techniques</li></ul> <h3>5 Procurement methods</h3><ul><li>RFP</li><li>RFQ</li><li>ITT</li><li>Negotiated procurement</li><li>Strategic partnerships</li><li>Outsourcing</li></ul> <h3>6 Tendering</h3><ul><li>How to undertake a formal tendering process</li><li>Business case to award</li><li>Critical stages in the process</li><li>Risks and benefits</li></ul> <h3>7 Tender evaluation</h3><ul><li>How to undertake a quotation analysis</li><li>Tools of analysis</li><li>Use of VFM models</li><li>Role of the customer</li><li>Comparisons around cost, quality, and delivery</li></ul> <h3>8 Supplier selection and evaluation</h3><ul><li>Developing critical selection criteria</li><li>Using the 10Cs model</li><li>Importance of effective selection process</li><li>Weighting systems</li><li>Importance of validity and evidence</li></ul> <h3>9 Capital equipment procurement</h3><ul><li>Life cycle cost issues</li><li>Payback calculations</li><li>Compatibility issues</li><li>Maintenance and training issues</li><li>After-sales support</li></ul> <h3>10 Supplier relationships</h3><ul><li>Corporate social responsibility issues</li><li>Communication</li><li>360 feed-back</li><li>Open and ethical</li><li>Initial understanding</li><li>Clear and fair terms and conditions</li></ul> <h3>11 Close</h3><ul><li>Review of key learning points</li><li>Personal action planning</li></ul> 


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The In House Training Company

Purchasing

Procurement & Supply

Procurement

Introduction to procurement (In-House)

<p>It is important for Officers to understand the roles and responsibilities, processes and procedures involved when working with Elected Members. They also need to appreciate the significance of Elected Members as the decision-makers in local government.</p><p>Officers have a responsibility to work and communicate with Elected Members effectively. This very successful course is designed to help Officers with this.</p><p>Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation.</p>To provide managers with the knowledge and understanding they need to have productive working relationships with Elected Members and provide appropriate support.<p>By the end of the course participants will:</p><ul><li>Understand the roles, responsibilities, processes and procedures in place for working with Elected Members</li><li>Be able to identify the best way to approach potentially sensitive issues</li><li>Understand the skills and behaviours required for working effectively with Members</li><li>Be able to deploy their influencing skills more successfully</li><li>Review their learning and have an action plan to take back and implement at work</li></ul><section>
                    					<p><em>Note: this is very much an indicative outline. The programme is tailored to the needs of each particular organisation.</em></p>			  <h3>1 Introduction</h3><ul><li>Welcome and introductions</li><li>Objectives and programme overview</li></ul> <h3>2 Working in a political environment</h3><ul><li>What is political awareness?</li><li>Contact and experience with Members</li><li>Importance of the role of Members</li></ul> <h3>3 Why be an Elected Member?</h3><ul><li>Perceptions of what Elected Members are and do</li><li>Values of Members and their motivations for doing what they do</li></ul> <h3>4 Political decision-making in local government</h3><ul><li>Current challenges and drivers affecting the organisation / the council</li><li>Roles and responsibilities of Officers and Members</li><li>Centrality of Members' strategic role</li></ul> <h3>5 (Option) A day in the life of an Elected Member</h3><ul><li><em>An Elected Member gives a talk about what they do</em></li><li></li></ul> <h3>6 Having a beneficial relationship between Officers and Members</h3> <h3>7 Member / Officer communication</h3><ul><li>Discussion of the formal processes, service procedures, etc (whether enshrined in a protocol, Memorandum of Understanding, etc)</li><li>Response times and requirements</li><li>Procedures required by Heads of Service [if appropriate]</li></ul> <h3>8 Influencing styles and strategies</h3><ul><li>Different forms of power and how they impact</li><li>Developing an appropriate 'influencing style'</li><li>Exploring strategies for improving communication and influencing at work</li></ul> <h3>9 Review and evaluation</h3><ul><li>Review and evaluation of learning</li><li>Personal action plans</li></ul> 


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Meeting Skills

Organisational Skills

Influencing Skills

Working with Elected Members (In-House)

<p>The aim of this course is to provide an overview of the principles and practice for leading and managing a portfolio of smaller projects in a multi-project / multi-task environment. It presents a range of practical methods and techniques relevant to the smaller project scenario, using exercises and case studies to show how these can be applied.</p><p>The scope of the programme includes:</p><p>The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles.</p>The principal training objectives for this programme are to:<ul><li>Explain and demonstrate the key principles of successful project management</li><li>Demonstrate a range of useful project management tools and techniques</li><li>Define the role, and help participants understand the skills required by, the project leader</li><li>Provide a structured framework to help participants manage multiple projects</li><li>Identify opportunities to improve project management within the organisation</li></ul><section>
                    DAY ONE <h3>1 Introduction (Course sponsor)</h3><ul><li>Why this programme has been developed</li><li>Review of participants' needs and objectives</li></ul> <h3>2 Managing smaller projects</h3><ul><li>Projects and project management</li><li>Lessons from past projects; the essential requirements for success</li><li>Differences between projects; characteristic project life cycles</li><li>Key issues and challenges of smaller projects</li><li>The multi-project world; project portfolio management</li></ul> <h3>3 Project exercise</h3><ul><li><em>Syndicate teams plan and manage a small project</em></li><li><em>Review of the project exercise: What are the keys to successful management of small projects?</em></li></ul> <h3>4 Setting up the project</h3><ul><li>Getting organised</li><li>Managing the definition process</li><li>Identifying and managing project stakeholders</li><li>Working with the customer to define the scope and agree deliverables</li></ul> <h3>5 Case study 1</h3><ul><li>Defining the project scope and deliverables</li><li>Syndicate teams define the scope and deliverables for a typical project</li></ul> <h3>6 Project planning</h3><ul><li>The importance and cost benefit of effective planning</li><li>Planning the plan; deciding how detailed a plan to create</li><li>Packaging the work and estimating timescales and costs</li><li>Developing project / resource schedules; setting milestones for control v</li><li>Identifying and managing critical path activities</li></ul> <h3>7 Case study 2</h3><ul><li>Creating the project plan</li><li>Syndicate teams develop and analyse the project plan</li></ul> DAY TWO <h3>8 Managing project risks</h3><ul><li>Identifying risks to the project outcome, timescale and cost</li><li>Evaluating risks and adopting an appropriate risk strategy</li><li>Defining risk ownership; keeping a simple risk log</li><li>Keeping risk management up to date; staying pro-active</li><li>Integrating planning and risk management</li></ul> <h3>9 Project control</h3><ul><li>Managing change, minimising scope creep</li><li>Selecting the data needed to provide early warning of problems</li><li>Monitoring performance easily with 'S' curves and slip charts</li><li>Using trend forecasting to assess true project status</li><li>Running project review meetings</li></ul> <h3>10 Managing a multi-project portfolio</h3><ul><li>Understanding the world of multiple projects</li><li>Establishing ownership of project / programme management</li><li>Classifying projects and creating the 'master schedule'</li><li>Defining and applying project lifecycle management</li><li>Resource management: essential pre-requisites and mechanisms</li><li>Project prioritisation criteria and techniques; pain / gain analysis</li></ul> <h3>11 Managing the multi-project team</h3><ul><li>Characteristics of small project teams / part-time team membership</li><li>Clarifying line and project management responsibilities</li><li>Implementing effective manpower planning</li><li>Establishing professional working practices in the team</li><li>Developing project management competences in the team</li><li>Establishing team roles and integrating team members</li></ul> <h3>12 Course review and transfer planning (Course sponsor present)</h3><ul><li>Identify actions to be implemented individually</li><li>Identify corporate opportunities for improving project management</li><li>Sponsor-led review and discussion of proposals</li><li>Conclusion</li></ul> 


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Project Leadership

Project Management

Programme Manager

PRINCE2

Management Skills

Successfully managing smaller projects (In-House)

<p>This one-day workshop is designed to enhance your PowerPoint skills to achieve dynamic presentations that work with you, making it easier to deliver a polished, professional presentation. You will learn advanced PowerPoint skills that will save you time and elevate your presentations.</p>This course will help participants:<ul><li>Create custom shows to personalise presentations for individual clients</li><li>Make the Slide Master work collectively with slide layouts and themes</li><li>Seamlessly interact with external content using links</li><li>Work with advanced animations and transitions, and video/audio tools</li></ul><section>
                    <h3>1 Themes and Masters</h3><ul><li>Add a Design theme to a presentation</li><li>Make changes to the Slide Master</li><li>Delete layouts from the slide master</li><li>Saving a slide master with themes as a template</li></ul> <h3>2 Advanced graphics and diagrams</h3><ul><li>Drawing, duplicating and resizing shapes</li><li>Grouping, aligning and stacking shapes and graphics</li><li>Using SmartArt for diagrams and organisation charts</li></ul> <h3>3 Graphs and charts</h3><ul><li>Inserting and formatting a chart</li><li>Linking an Excel chart to a slide</li><li>Linking Excel tables to a slide</li><li>Animating charts</li></ul> <h3>4 Video, Custom animation and Hyperlinks</h3><ul><li>Adding and editing video</li><li>Animating pictures and drawings</li><li>Hyperlink to another Slide or Website</li><li>Compressing and optimising media</li></ul> <h3>5 Presenting </h3><ul><li>Reuse slides</li><li>Hide slides</li><li>Rehearsing timings</li><li>Enabling a presentation to run continuously</li></ul> 


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Executive Presentation

Motion Graphics

Microsoft Powerpoint

Presentation Skills

PowerPoint - intermediate (In-House)

<p>The aim of this programme is to help attendees create better quality technical documents in an organised and efficient manner. It will give those new to the topic an appreciation of how to approach the task professionally whilst those with more experience will be able to refresh and refine their skills.</p><p>The programme comprises three complementary one-day modules:</p><p>The programme presents a structured methodology for creating technical documents and provides a range of practical techniques that help delegates put principles into practice. Although not essential, it is strongly advised that delegates for modules 2 and 3 have already attended module 1, or another equivalent course.</p><p>Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements.</p>This course will:<ul><li>Explain the qualities and benefits of well written technical documents</li><li>Present a structured approach for producing technical documents</li><li>Review the essential skills of effective technical writing</li><li>Demonstrate practical methods to help create better documents</li><li>Provide tools and techniques for specification and report writing</li><li>Review how technical documents should be issued and controlled</li></ul><section>
                    					<p><em>Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements.</em></p>			  Module 1: Essential skills for technical writers <h3>1 Introduction to the programme</h3><ul><li>Aims and objectives of the module</li><li>Introductions and interests of participants</li></ul> <h3>2 Creating effective technical documents</h3><ul><li>What is technical writing? how does it differ from other writing?</li><li>Key qualities of an effective technical document</li><li>Communication essentials and the challenges faced by technical writers</li><li>The lessons of experience: how the best writers write</li><li>The five key steps : prepare - organise - write - edit - release <em>(POWER)</em></li></ul> <h3>3 Preparing to write</h3><ul><li>Defining the document aims and objectives; choosing the title</li><li>Understanding technical readers and their needs</li><li>Getting organised; planning and managing the process</li><li>Integrating technical and commercial elements</li><li>The role of intellectual property rights (IPR), eg, copyright</li></ul> <h3>4 Organising the content</h3><ul><li>The vital role of structure in technical documents</li><li>Deciding what to include and how to organise the information</li><li>Categorising information: introductory, key and supporting</li><li>Tools and techniques for scoping and structuring the document</li><li>Creating and using document templates - pro's and con's</li></ul> <h3>5 Writing the document</h3><ul><li>Avoiding 'blinding them with science': the qualities of clear writing</li><li>Problem words and words that confuse; building and using a glossary</li><li>Using sentence structure and punctuation to best effect</li><li>Understanding the impact of style, format and appearance</li><li>Avoiding common causes of ambiguity; being concise and ensuring clarity</li><li>Using diagrams and other graphics; avoiding potential pitfalls</li></ul> <h3>6 Editing and releasing the document</h3><ul><li>Why editing is difficult; developing a personal editing strategy</li><li>Some useful editing tools and techniques</li><li>Key requirements for document issue and control</li></ul> Module 2: Creating better specifications <h3>1 Introduction</h3><ul><li>Aims and objectives of the day</li><li>Introductions and interests of participants</li><li>The 'POWER' writing process for specifications</li></ul> <h3>2 Creating better specifications</h3><ul><li>The role and characteristics of an effective specification</li><li>Specifications and contracts; the legal role of specifications</li><li>Deciding how to specify; understanding functional and design requirements</li><li>Developing the specification design; applying the principles of BS 7373</li><li>Getting organised: the key stages in compiling an effective specification</li></ul> <h3>3 Preparing to write a specification</h3><ul><li>Defining the scope of the specification; deciding what to include and what not</li><li>Scoping techniques: scope maps, check lists, structured brainstorming</li><li>The why/what/how pyramid; establishing and understanding requirements</li><li>Clarifying priorities; separating needs and desires: the MoSCoW method</li><li>Useful quantitative techniques: cost benefit analysis, QFD, Pareto analysis</li><li>Dealing with requirements that are difficult to quantify</li></ul> <h3>4 Organising the content</h3><ul><li>The role of structure in specifications</li><li>Typical contents and layout for a specification</li><li>What goes where: introductory, key and supporting sections</li><li>Creating and using model forms: the sections and sub sections</li><li>Detailed contents of each sub-section</li><li><em>Exercise: applying the tools and techniques</em></li></ul> <h3>5 Writing the specification</h3><ul><li>Identifying and understanding the specification reader</li><li>Key words: will, shall, must; building and using a glossary</li><li>Writing performance targets that are clear and unambiguous</li><li>Choosing and using graphics</li><li>Exercise: writing a specification</li></ul> <h3>6 Editing and releasing the document</h3><ul><li>Key editing issues for specifications</li><li>Issue and control of specifications</li></ul> Module 3: Writing better reports <h3>1 Introduction</h3><ul><li>Aims and objectives of the day</li><li>Introductions and interests of participants</li><li>The 'POWER' technical writing process for technical reports</li></ul> <h3>2 Creating better reports</h3><ul><li>What is a technical report? types and formats of report</li><li>The role and characteristics of an effective technical report</li><li>Understanding technical report readers and their needs</li><li>The commercial role and impact of technical reports</li><li>Getting organised: the key stages in compiling a technical report</li></ul> <h3>3 Preparing to write reports</h3><ul><li>Agreeing the terms of reference; defining aims and objectives</li><li>Being clear about constraints; defining what is not to be included</li><li>Legal aspects and intellectual property rights (IPR) for reports</li><li>Preparing the ground; gathering information and reference documents</li><li>Keeping track of information: note making, cataloguing and cross referencing</li><li>Tools and techniques for developing a valid and convincing argument</li></ul> <h3>4 Organising the content</h3><ul><li>The role of structure reviewed; some typical report structures</li><li>Who needs what: identifying the varied needs of the readership</li><li>What goes where: introductory, key and supporting sections</li><li>Creating and using model forms: the sections and sub sections</li><li>Detailed contents of each sub-section</li><li>Exercise: applying the tools and techniques</li></ul> <h3>5 Writing the report</h3><ul><li>Planning the storyline: the report as a journey in understanding</li><li>Recognising assumptions about the reader; what they do and don't know</li><li>Converting complex concepts into understandable statements</li><li>Presenting technical data and its analysis; the role of graphics</li><li>Presenting the case simply whilst maintaining technical integrity</li><li><em>Exercise: writing a technical report</em></li></ul> <h3>6 Editing and releasing the report</h3><ul><li>Key editing issues for technical reports</li><li>Issue and control of technical reports</li></ul> 


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Technical Writing

Content Writing

Writing Skills

Book Writing

Business Writing

Effective technical writing (In-House)

<p>Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course</p><p>if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques.</p>This course will help you identify:<ul><li>your areas of strength and your areas for improvement in the work environment</li><li>ways to accept new challenges and responsibilities with confidence</li><li>what motivates you at work</li><li>techniques to improve your planning and time management</li><li>ways of improving your influencing and assertiveness skills</li><li>your preferred working style (and relate it to your interaction with others)</li><li>ways of using your initiative</li><li>how to deal with challenging people, using recognised communication methods</li></ul><p>The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy.</p><p>And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole.</p><section>
                    <h3>1 Introduction</h3><ul><li>Overview</li><li>Introductions</li><li>Individual objectives</li></ul> <h3>2 What exactly is your role?</h3><ul><li>Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator?</li><li>Understand your job criteria</li><li>Identifying your strengths and areas for development</li><li>Activity - skills analysis</li><li>Activity - action plan</li></ul> <h3>3 Building trust</h3><ul><li>How can you build trust?</li><li>Understanding the links between reliability, consistency and trust</li><li>What is required to deliver efficient service?</li><li>Activity: efficient service requirements of the professional administrator</li></ul> <h3>4 Working styles</h3><ul><li>Identifying your working style preference</li><li>Understanding the importance of a flexible approach</li><li>Identifying areas of improvement to become a more effective team member</li><li>Activity: Questionnaire (completing, scoring and charting)</li><li>Activity: drawbacks of my style</li><li>Developing your working style</li></ul> <h3>5 Assertiveness</h3><ul><li>Understand the differences between behaviours</li><li>Activity: Definition and characteristics of assertive / aggressive / passive behaviour</li><li>Activity: Identifying different behaviours</li><li>Understanding how to be more assertive</li><li>How to use assertiveness techniques</li><li>How to ask for feedback</li><li>Activity: Making requests assertively</li><li>Activity: Refusing requests assertively</li></ul> <h3>6 Time management</h3><ul><li>The importance of planning for success</li><li>The importance of managing interruptions</li><li>The importance of having clear purpose</li><li>Time management best practices</li><li>Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success?</li></ul> <h3>7 Prioritisation</h3><ul><li>How to prioritise work to meet deadlines</li><li>The prioritisation matrix</li><li>Activity: Post it!</li></ul> <h3>8 Dealing with interruptions</h3><ul><li>The impact interruptions have on productivity</li><li>How to manage interruptions</li><li>Activity: What interruptions do you experience?</li><li>What tactics can be employed to reduce these interruptions?</li></ul> <h3>9 Close</h3><ul><li>Open forum</li><li>Summary</li><li>Action planning</li></ul> 


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