ILM Level 5 Certificate in Leadership & Management – 9 day Accredited training course delivered in Nottingham This is a prestigious qualification for middle and aspiring middle managers. Participants should be operational managers with responsibilities for managing resources and/or teams of individuals within the scope of their role. Delegates are required to identify an opportunity for improvement in the organisation; research and analyse options and create an implementation plan for the business. Our client businesses tell us that this alone often pays many times over the for the course fee.
Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
Every organisation needs leaders who can think and act strategically. This program will help you clarify: Why you exist (strategic purpose) Where you are now (strategic assessment) Where you want to go (strategic development) How to get there (strategic execution)