17 Courses in Manchester

Our *NEW* Mini First Aid Baby Proofing class is our second class, designed for parents and carers of babies and children over 3 months. It can be taken after our 2 hour Baby and Child First Aid class, or in isolation for those parents who are starting their weaning journey, or have a baby on the move!

The 2-hour Baby & Child First Aid class covers CPR, Choking, Bumps, Burns, Breaks, Bleeding, Febrile Seizures and Meningitis & Sepsis Awareness and will give everyone who attends the peace of mind they deserve.

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: * your areas of strength and your areas for improvement in the work environment * ways to accept new challenges and responsibilities with confidence * what motivates you at work * techniques to improve your planning and time management * ways of improving your influencing and assertiveness skills * your preferred working style (and relate it to your interaction with others) * ways of using your initiative * how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 INTRODUCTION * Overview * Introductions * Individual objectives 2 WHAT EXACTLY IS YOUR ROLE? * Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? * Understand your job criteria * Identifying your strengths and areas for development * Activity - skills analysis * Activity - action plan 3 BUILDING TRUST * How can you build trust? * Understanding the links between reliability, consistency and trust * What is required to deliver efficient service? * Activity: efficient service requirements of the professional administrator 4 WORKING STYLES * Identifying your working style preference * Understanding the importance of a flexible approach * Identifying areas of improvement to become a more effective team member * Activity: Questionnaire (completing, scoring and charting) * Activity: drawbacks of my style * Developing your working style 5 ASSERTIVENESS * Understand the differences between behaviours * Activity: Definition and characteristics of assertive / aggressive / passive behaviour * Activity: Identifying different behaviours * Understanding how to be more assertive * How to use assertiveness techniques * How to ask for feedback * Activity: Making requests assertively * Activity: Refusing requests assertively 6 TIME MANAGEMENT * The importance of planning for success * The importance of managing interruptions * The importance of having clear purpose * Time management best practices * Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 PRIORITISATION * How to prioritise work to meet deadlines * The prioritisation matrix * Activity: Post it! 8 DEALING WITH INTERRUPTIONS * The impact interruptions have on productivity * How to manage interruptions * Activity: What interruptions do you experience? * What tactics can be employed to reduce these interruptions? 9 CLOSE * Open forum * Summary * Action planning

Finance doesn't have to be a puzzle. And if you want to get anywhere with your career, it had better not be! Whatever your role, you have an impact on the financial wellbeing of the organisation you work for, whether you've got specific financial responsibilities or not. This thoroughly practical, fun and enjoyable one-day workshop will help unpuzzle finance for you. It's an ideal opportunity to master the terminology, get to grips with the concepts, learn how 'the finance department' works and understand the part you play. This course will help participants: * Appreciate the role and importance of Finance within organisations * Be able to recognise and describe some of the common items and jargon used * Identify the elements of the Profit & Loss and the Balance Sheet * Understand cashflow * Make better decisions * Manage budgets 1 INTRODUCTION * Expectations * Terminology * Key financial principles * Accruals * Consistency * Prudence * Going concern 2 THE THREE MAIN FINANCIAL STATEMENTS * Profit & Loss account * Income * Cost of sales * Gross profit * Administrative expenses ('overheads') * Net profit/(loss) for the financial year (the 'bottom line') * P&L format * Balance Sheet * Terminology * Fixed Assets * Current Assets * Current Liabilities * Long-term Liabilities * Capital * B/S format * Cashflow Statement * Financial and management information systems 3 BUDGETS AND FORECASTS * Why budget? * Types of budget - incremental or zero-based * Budgeting for costs - fixed and variable * Budgeting for income * An eight point plan for budgeting for your department * Case study: Small Brother Ltd * Problems and solutions 4 ACCRUALS * Accruals - what and why? * Prepayments 5 OPEN FORUM

Trade barriers are going up across the globe. And cybercrime is on the increase. The link between the two? The value of trade secrets. As countries become increasingly protectionist as regards international trade, so their IP law has been changing, with the result that companies that previously would have sought protection through patents are opting to go down the trade secret route instead. But is this a high-risk strategy? Technology is changing and this is having an impact on forms of commercial co-operation. Collaborative or open forms of innovation by their very nature involve the sharing of intellectual property (IP), and in many instances this IP is in the form of valuable confidential business information (ie, trade secrets). Little surprise, then, that trade secrets disputes have increased accordingly. At the same time, the changes in technology make trade secrets more vulnerable to attack, misappropriation, theft. So just how effective are the legal protections for trade secrets? How can organisations safeguard the value in their IP (increasingly, the single biggest line in their balance sheets)? This programme is designed to help you address these issues. Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements. This session is designed to give you a deeper understanding of: * Emerging trends in trade secrets protection and exploitation * The current situation in key jurisdictions * Recent case law * How leading companies are responding * The importance of trade secret metadata * Different external stakeholders and their interests * Key steps for effective protection of trade secrets Note: this is an indicative agenda, to be used as a starting point for a conversation between client and consultant, depending on the organisation's specific situation and requirements. 1 WHAT ARE TRADE SECRETS? * Definitions * Examples * Comparison with other forms of IP (patents, confidential information, know-how, copyright) 2 CURRENT TRENDS * The various changes taking place affecting trade secrets - legal changes, trade wars, cybercrime, technology, commercial practice * The current position in the UK, Europe, USA, China, Japan, Russia * Corporate best practice 3 TRADE SECRET DISPUTES - HOW TO AVOID THEM * Trade secret policies, processes and systems * Administrative, legal and technical protection mechanisms * The role of employees * The sharing of trade secrets with others 4 TRADE SECRET DISPUTES - HOW TO MANAGE THEM * Causes * Anatomy of a trade secret court case * 'Reasonable particularity' 5 RELATED ISSUES * Insurance * Tax authorities and investigations * Investor relations 6 TRADE SECRET ASSET MANAGEMENT ROADMAP * Maturity ladder * First steps * Pilot projects

The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.

The 3-hour Baby & Child First Aid class covers CPR, Choking, Bumps, Burns, Breaks, Bleeding, Febrile Seizures and Meningitis & Sepsis Awareness and will give everyone who attends the peace of mind they deserve.