Name: Introduction to Design Thinking
Price: 1295 GBP
Availability: InStock

London

<h2>Lean Six Sigma Green Belt Certification Program: In-House Training</h2>
 <p>This learning series is designed to enable participants to fulfill the important role of a Lean Six Sigma Green Belt and to incorporate the Lean Six Sigma mindset into their leadership skills.</p>
 <p>Green Belt is not just a role, it is also a competency required for leadership positions at many top companies. This learning series is designed to enable participants to fulfill the important role of a Lean Six Sigma Green Belt and to incorporate the Lean Six Sigma mindset into their leadership skills. With a real-world project focus, the series will teach the fundamental methodology, tools, and techniques of the Define, Measure, Analyze, Improve and Control Process Improvement Methodology. This course is delivered through sixteen 3-hour online sessions.</p><h3>What you Will Learn</h3> 
 <p>At the end of this program, you will be able to:</p> 
 <ul> 
 <li>Identify strategies for effectively leading high performing process improvement teams</li> 
 <li>Analyze whether projects align with business strategy</li> 
 <li>Apply process improvement methodologies to DMAIC steps, based on real world scenarios</li> 
 <li>Explain ways to appropriately respond to process variation</li> 
 <li>Distinguish among best practice problem solving methodologies</li> 
 <li>Evaluate and effectively communicate data-driven decisions, based on real world scenarios</li> 
 </ul><section>
                    <h3>Introduction</h3> <ul>  <li>Lean Six Sigma &amp; quality</li>  <li>The vision</li>  <li>The methodologies</li>  <li>The metric</li>  </ul>  <h3>Project Selection</h3> <ul>  <li>Why Projects</li>  <li>Random idea generation</li>  <li>Targeted idea generation</li>  <li>CTQs (Critical to Quality) &amp; projects</li>  <li>Project screening criteria</li>  <li>Quick improvements</li>  </ul>  <h3>Introduction to Define</h3> <h3>Project Planning</h3> <ul>  <li>Developing the core charter</li>  <li>Developing a project charter</li>  <li>Facilitation</li>  </ul>  <h3>Process Management</h3> <ul>  <li>Business process management</li>  <li>Top-down process mapping</li>  </ul>  <h3>Voice of the Customer</h3> <ul>  <li>Voice of Customer</li>  <li>Stakeholder analysis</li>  <li>Communication planning</li>  <li>Kicking off the project</li>  </ul>  <h3>Define Summary</h3> <h3>Introduction to Measure</h3> <h3>Data Collection</h3> <ul>  <li>Fact-based decision making</li>  <li>Data sampling</li>  <li>Operations definitions</li>  <li>Data collection plan</li>  <li>Measurement system analysis</li>  </ul>  <h3>Graphical Statistics for Continuous Data</h3> <ul>  <li>Meet Six SigmaXL</li>  <li>Graphical &amp; statistical tools</li>  <li>Data stratification</li>  </ul>  <h3>Graphical Statistics for Discrete Data</h3> <ul>  <li>Pareto analysis</li>  <li>Dot plots</li>  <li>Plotting data over time: Looking for patterns</li>  </ul>  <h3>Variation Concepts</h3> <ul>  <li>Variation is reality</li>  <li>Special Cause and Common Cause variation</li>  <li>Example of standard business reporting</li>  <li>Individuals Control Chart</li>  </ul>  <h3>Process Capability</h3> <ul>  <li>Genesis of process capability</li>  <li>Calculating the metrics of Six Sigma</li>  <li>Yield metrics: Measuring process efficiency</li>  </ul>  <h3>Cost of Poor Quality</h3> <ul>  <li>The Cost of Poor Quality (COPQ)</li>  <li>Cost of Quality categories</li>  <li>Calculating the Cost of Poor Quality</li>  </ul>  <h3>Measure Summary</h3> <h3>Introduction to Analyze</h3> <h3>Process Analysis</h3> <ul>  <li>Introduction to process analysis</li>  <li>Value-added analysis</li>  <li>Cycle time analysis</li>  <li>WIP &amp; pull systems</li>  <li>Analyzing bottlenecks and constraints</li>  </ul>  <h3>Cause &amp; Effect Analysis</h3> <ul>  <li>Fishbone/Ishikawa diagram</li>  <li>5-Whys analysis</li>  <li>Graphical &amp; statistical tools</li>  </ul>  <h3>Advanced Analysis</h3> <ul>  <li>Why use hypothesis rests?</li>  <li>Hypothesis tests</li>  <li>Correlation and regression analysis</li>  </ul>  <h3>Analyze Summary</h3> <h3>Introduction to Improve</h3> <h3>Solutions</h3> <ul>  <li>Creativity techniques</li>  <li>Generating alternative solutions</li>  <li>Solution selection techniques</li>  </ul>  <h3>Introduction to Design of Experiments</h3> <ul>  <li>Introduction to DOE</li>  <li>DOE activity</li>  </ul>  <h3>Error Proofing</h3> <ul>  <li>Failure mode &amp; effect analysis</li>  <li>Poka-Yoke</li>  </ul>  <h3>Project Management Fundamentals</h3> <ul>  <li>Successful teams</li>  <li>Project roles</li>  <li>Conflict management</li>  </ul>  <h3>Standardization</h3> <ul>  <li>Standardization</li>  <li>The Visual Workplace</li>  <li>5S</li>  </ul>  <h3>Piloting &amp; Verifying Results</h3> <ul>  <li>What is a pilot?</li>  <li>Evaluating results</li>  </ul>  <h3>Improve Summary</h3> <h3>Introduction to Control</h3> <h3>Statistical Process Control</h3> <ul>  <li>Review of Special &amp; Common Cause variation</li>  <li>Review of Individual Control Chart</li>  <li>P-Chart for discrete proportion data</li>  </ul>  <h3>Transition Planning</h3> <ul>  <li>Control plan</li>  <li>Project closure</li>  </ul>  <h3>Control Summary</h3> <h3>Summary and Next Steps</h3>


                </section>

IIL Europe Ltd

Lean Six Sigma Green Belt Certification Program: In-House Training

General Admission

<h2>Lean Six Sigma Green Belt Certification Program</h2> 
 <p>This learning series is designed to enable participants to fulfill the important role of a Lean Six Sigma Green Belt and to incorporate the Lean Six Sigma mindset into their leadership skills.</p> 
 <p>Green Belt is not just a role, it is also a competency required for leadership positions at many top companies. This learning series is designed to enable participants to fulfill the important role of a Lean Six Sigma Green Belt and to incorporate the Lean Six Sigma mindset into their leadership skills. With a real-world project focus, the series will teach the fundamental methodology, tools, and techniques of the Define, Measure, Analyze, Improve and Control Process Improvement Methodology. This course is delivered through sixteen 3-hour online sessions.</p><h3>What you Will Learn</h3> 
 <p>At the end of this program, you will be able to:</p> 
 <ul> 
 <li>Identify strategies for effectively leading high performing process improvement teams</li> 
 <li>Analyze whether projects align with business strategy</li> 
 <li>Apply process improvement methodologies to DMAIC steps, based on real world scenarios</li> 
 <li>Explain ways to appropriately respond to process variation</li> 
 <li>Distinguish among best practice problem solving methodologies</li> 
 <li>Evaluate and effectively communicate data-driven decisions, based on real world scenarios</li> 
 </ul><section>
                    <h3>Introduction</h3> <ul>  <li>Lean Six Sigma &amp; quality</li>  <li>The vision</li>  <li>The methodologies</li>  <li>The metric</li>  </ul>  <h3>Project Selection</h3> <ul>  <li>Why Projects</li>  <li>Random idea generation</li>  <li>Targeted idea generation</li>  <li>CTQs (Critical to Quality) &amp; projects</li>  <li>Project screening criteria</li>  <li>Quick improvements</li>  </ul>  <h3>Introduction to Define</h3> <h3>Project Planning</h3> <ul>  <li>Developing the core charter</li>  <li>Developing a project charter</li>  <li>Facilitation</li>  </ul>  <h3>Process Management</h3> <ul>  <li>Business process management</li>  <li>Top-down process mapping</li>  </ul>  <h3>Voice of the Customer</h3> <ul>  <li>Voice of Customer</li>  <li>Stakeholder analysis</li>  <li>Communication planning</li>  <li>Kicking off the project</li>  </ul>  <h3>Define Summary</h3> <h3>Introduction to Measure</h3> <h3>Data Collection</h3> <ul>  <li>Fact-based decision making</li>  <li>Data sampling</li>  <li>Operations definitions</li>  <li>Data collection plan</li>  <li>Measurement system analysis</li>  </ul>  <h3>Graphical Statistics for Continuous Data</h3> <ul>  <li>Meet Six SigmaXL</li>  <li>Graphical &amp; statistical tools</li>  <li>Data stratification</li>  </ul>  <h3>Graphical Statistics for Discrete Data</h3> <ul>  <li>Pareto analysis</li>  <li>Dot plots</li>  <li>Plotting data over time: Looking for patterns</li>  </ul>  <h3>Variation Concepts</h3> <ul>  <li>Variation is reality</li>  <li>Special Cause and Common Cause variation</li>  <li>Example of standard business reporting</li>  <li>Individuals Control Chart</li>  </ul>  <h3>Process Capability</h3> <ul>  <li>Genesis of process capability</li>  <li>Calculating the metrics of Six Sigma</li>  <li>Yield metrics: Measuring process efficiency</li>  </ul>  <h3>Cost of Poor Quality</h3> <ul>  <li>The Cost of Poor Quality (COPQ)</li>  <li>Cost of Quality categories</li>  <li>Calculating the Cost of Poor Quality</li>  </ul>  <h3>Measure Summary</h3> <h3>Introduction to Analyze</h3> <h3>Process Analysis</h3> <ul>  <li>Introduction to process analysis</li>  <li>Value-added analysis</li>  <li>Cycle time analysis</li>  <li>WIP &amp; pull systems</li>  <li>Analyzing bottlenecks and constraints</li>  </ul>  <h3>Cause &amp; Effect Analysis</h3> <ul>  <li>Fishbone/Ishikawa diagram</li>  <li>5-Whys analysis</li>  <li>Graphical &amp; statistical tools</li>  </ul>  <h3>Advanced Analysis</h3> <ul>  <li>Why use hypothesis rests?</li>  <li>Hypothesis tests</li>  <li>Correlation and regression analysis</li>  </ul>  <h3>Analyze Summary</h3> <h3>Introduction to Improve</h3> <h3>Solutions</h3> <ul>  <li>Creativity techniques</li>  <li>Generating alternative solutions</li>  <li>Solution selection techniques</li>  </ul>  <h3>Introduction to Design of Experiments</h3> <ul>  <li>Introduction to DOE</li>  <li>DOE activity</li>  </ul>  <h3>Error Proofing</h3> <ul>  <li>Failure mode &amp; effect analysis</li>  <li>Poka-Yoke</li>  </ul>  <h3>Project Management Fundamentals</h3> <ul>  <li>Successful teams</li>  <li>Project roles</li>  <li>Conflict management</li>  </ul>  <h3>Standardization</h3> <ul>  <li>Standardization</li>  <li>The Visual Workplace</li>  <li>5S</li>  </ul>  <h3>Piloting &amp; Verifying Results</h3> <ul>  <li>What is a pilot?</li>  <li>Evaluating results</li>  </ul>  <h3>Improve Summary</h3> <h3>Introduction to Control</h3> <h3>Statistical Process Control</h3> <ul>  <li>Review of Special &amp; Common Cause variation</li>  <li>Review of Individual Control Chart</li>  <li>P-Chart for discrete proportion data</li>  </ul>  <h3>Transition Planning</h3> <ul>  <li>Control plan</li>  <li>Project closure</li>  </ul>  <h3>Control Summary</h3> <h3>Summary and Next Steps</h3>


                </section>

Lean Six Sigma Green Belt Certification Program

Redhill

<h3><b>DNS training course description</b></h3>
      <p>This three-day hands on DNS training course studies both the UNIX BIND and the Microsoft (MS DNS) implementations. The course starts with the big picture of how DNS works, then client configuration. Primary and secondary servers are then configured, progressing to DDNS, subdomains and security issues. Hands on sessions follow all sections ensuring that troubleshooting techniques are used throughout the course. Students choose whether to use Windows or UNIX for the hands on sessions. </p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
        <li>Describe the architecture of DNS.</li>
              <li>Explain how DNS works.</li>
              <li>Install, configure, maintain and troubleshoot DNS</li>
                  </ul>
       
        <h5>
        <b>DNS training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Technical staff wanting to learn DNS including:<br />
        Network personnel<br />
         System administrators.</p>
              
							<li><b>Prerequisites:</b></li>
							
              <p> UNIX Fundamentals (or Windows knowledge).
								<br /> TCP/IP foundation for engineers.</p>
              
							<li><b>Duration</b></li>
							
              <p>3 days
						</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>DNS training course contents</b></h3>
      <ul>
				<li>What is DNS?</li><p>
Hostnames, Name resolution, host files, host file
					problems, What is DNS? The DNS namespace,
TLDs, gTLDs, registering domains, Nameservers,
how DNS works. <br /><span>Hands on</span> Testing DNS servers
on the Internet.
</p><li>DNS clients</li><p>
Ways to use DNS, dynamic and static
configuration, multiple nameservers, domain name,
searchlist, resolution issues, testing the
configuration. <br /><span>Hands on</span> Client configuration.
</p><li>DNS server software</li><p>
Implementations, Microsoft, BIND, daemons and
services, installation, starting and stopping servers.
<br /><span>Hands on</span> Setting up a DNS server.
</p><li>DNS zone files</li><p>
What is a zone, Zone file overview, Forward zones,
Reverse zones, Resource records, A records, PTR,
CNAME, Root hints, local zone file. BIND and
Microsoft configuration. <br /><span>Hands on</span> Server
configuration files.
</p><li>NS and applications</li><p>
MX records, Mail server load balancing, SPF, SRV
records, VoIP and SRV, Microsoft and SRV,
NAPTR. <br /><span>Hands on</span> Testing records with dig and
nslookup.
</p><li>DNS slaves and other servers</li><p>
DNS server types, Server resilience, Slaves, Zone
transfers, SOA records, Serial numbers,
recommendations, polling based zone transfers,
NOTIFY, AD integration, DNS caching, Negative
caching, TTL, Caching only servers. <br /><span>Hands on</span>
Masters, slaves and zone transfers.
</p><li>The DNS protocol</li><p>
The DNS stack, DNS port numbers, DNS queries,
The DNS header, header section format, question
format, other section format. <br /><span>Hands on</span>
Troubleshooting DNS with Wireshark.
</p><li>Dynamic DNS</li><p>
DHCP, DDNS, IXFR, WINS integration. <br /><span>Hands on</span>
Dynamic DNS.
</p><li>Subdomains</li><p>
Root servers, root server selection, Authority,
delegation, NS records, subdomain with and
without delegation, reverse delegation. <br /><span>Hands on</span>
Delegation, setting up a subdomain server.
</p><li>DNS security</li><p>
Restricting queries, DNS and firewalls, Split DNS,
forwarders, internal root servers, the use of proxy
servers, DNSSEC, TSIG. <br /><span>Hands on</span> Hardening a
DNS server.
</p><li>DNS and IPv6</li><p>
What is IPv6, IPv6 addressing, IPv6 DNS issues,
AAAA, IPv6 reverse delegation.
</p><li>Troubleshooting DNS</li><p>
Problem solving, DNS troubleshooting, Zone file
checking, Some common errors, Log files, tools,
nslookup, dig, host, DNS design, performance,
load balancing. <br /><span>Hands on</span> Putting it all together.
</p><li>Summary</li><p>
Useful books, Internet sites, RFCs.
</p><li>Appendix: ENUM</li><p>
What is ENUM, How ENUM works, NAPTR. 
</p>
      </ul>

Systems & Network Training

Network & Security

Network Engineer

Definitive DNS for engineers

<h2>Facilitation Skills for Business Analysts: In-House Training</h2>
 <p>This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™).</p>
 <p>Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication</li>
 <li>Describe the facilitation skills that are most supportive of those intersections</li>
 <li>Improve your ability to apply these skills in the context of your business analyst functions</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>The role of the Business analyst (BA)</li> <li>An Introduction to the BABOK® Guide</li> <li>Business analyst roles and the product / project life cycle (PLC)</li> <li>Facilitation skills for the business analyst</li> </ul> <h3>The BABOK® Guide and Communication</h3> <ul> <li>An introduction to the communication process</li> <li>Addressing basic communications challenges</li> <li>Planning business analysis communication</li> <li>Communication and BABOK® Guide tasks</li> </ul> <h3>Targeted Elicitation Techniques</h3> <ul> <li>Synergy between communication and targeted elicitation techniques</li> <li>Preparing for elicitation</li> <li>Cornerstone targeted technique: interviews</li> <li>Other targeted elicitation techniques</li> <li>Related general communication skills</li> </ul> <h3>Group Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and group elicitation techniques</li> <li>Cornerstone group elicitation technique - requirements workshops</li> <li>Other group elicitation techniques</li> <li>Related general communication skills - meeting management best practices</li> <li>Related general communication skills - facilitating best practices</li> </ul> <h3>Process / Model-Based Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and process / model-based elicitation techniques</li> <li>Process / model-based elicitation techniques</li> <li>Related interpersonal skills - problem solving and decision making</li> </ul> <h3>Investigative Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and investigative elicitation techniques</li> <li>Cornerstone investigative elicitation technique - document analysis</li> <li>Other investigative elicitation techniques</li> <li>Summary of elicitation techniques by usage in the requirements process</li> </ul> <h3>Using Presentations, Structured Walkthroughs, and Influencing</h3> <ul> <li>Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks</li> <li>Cornerstone technique - structured walkthroughs</li> <li>General communication skill - presenting</li> <li>Related interpersonal skill - influencing</li> </ul> <h3>Special Facilitation Skills - Negotiating and Mediating</h3> <ul> <li>Negotiating</li> <li>Mediating</li> </ul>


                </section>

Facilitation Skills for Business Analysts: In-House Training

<h2>Facilitation Skills for Business Analysts</h2>
 <p>This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™).</p>
 <p>Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication</li>
 <li>Describe the facilitation skills that are most supportive of those intersections</li>
 <li>Improve your ability to apply these skills in the context of your business analyst functions</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>The role of the Business analyst (BA)</li> <li>An Introduction to the BABOK® Guide</li> <li>Business analyst roles and the product / project life cycle (PLC)</li> <li>Facilitation skills for the business analyst</li> </ul> <h3>The BABOK® Guide and Communication</h3> <ul> <li>An introduction to the communication process</li> <li>Addressing basic communications challenges</li> <li>Planning business analysis communication</li> <li>Communication and BABOK® Guide tasks</li> </ul> <h3>Targeted Elicitation Techniques</h3> <ul> <li>Synergy between communication and targeted elicitation techniques</li> <li>Preparing for elicitation</li> <li>Cornerstone targeted technique: interviews</li> <li>Other targeted elicitation techniques</li> <li>Related general communication skills</li> </ul> <h3>Group Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and group elicitation techniques</li> <li>Cornerstone group elicitation technique - requirements workshops</li> <li>Other group elicitation techniques</li> <li>Related general communication skills - meeting management best practices</li> <li>Related general communication skills - facilitating best practices</li> </ul> <h3>Process / Model-Based Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and process / model-based elicitation techniques</li> <li>Process / model-based elicitation techniques</li> <li>Related interpersonal skills - problem solving and decision making</li> </ul> <h3>Investigative Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and investigative elicitation techniques</li> <li>Cornerstone investigative elicitation technique - document analysis</li> <li>Other investigative elicitation techniques</li> <li>Summary of elicitation techniques by usage in the requirements process</li> </ul> <h3>Using Presentations, Structured Walkthroughs, and Influencing</h3> <ul> <li>Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks</li> <li>Cornerstone technique - structured walkthroughs</li> <li>General communication skill - presenting</li> <li>Related interpersonal skill - influencing</li> </ul> <h3>Special Facilitation Skills - Negotiating and Mediating</h3> <ul> <li>Negotiating</li> <li>Mediating</li> </ul>


                </section>

Facilitation Skills for Business Analysts

<p style="color: rgb(102, 102, 102); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">An understanding of the law can get you a long way, whether it&rsquo;s knowing your rights at a protest march or negotiating a corporate merger. From police interviews to boardroom conferences, it is very often the lawyers who call the shots.</p><p style="color: rgb(102, 102, 102); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">The study and practice of law requires a sharp mind, exceptional attention to detail and occasionally a flare for the dramatic. It can certainly be challenging and complex, but it is also a lot of fun to master.&nbsp;</p><p style="color: rgb(102, 102, 102); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">The Law Summer School will sharpen your problem solving skills, hone your ability to identify weaknesses in an argument or body of evidence and give you the confidence to advocate for your position (in court or anywhere else).</p><p style="color: rgb(102, 102, 102); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">Both in-person Law events emphasise experiential learning &ndash; from simulated client conferences, to business negotiations, to mock trials, you will have the opportunity to practice and develop your abilities in a supportive environment where excellence is recognised and celebrated. If you&rsquo;ve ever dreamed of making a brilliant closing speech to the jury, this is your chance!</p><p style="color: rgb(102, 102, 102); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">Suitable for students aged 15 - 18. Please note that this course is non-residential.</p><p style="color: rgb(102, 102, 102); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">See full details at&nbsp;<a data-fr-linked="true" href="https://debatechamber.com/project/summer-law-school-in-person/" id="isPasted" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://debatechamber.com/project/summer-law-school-in-person/</a></p>

Debate Chamber

In-Person Law Summer School

<div>
</div>
<section>
<div>
<h2><strong>About this Training Course</strong></h2>
<p>This 3 full-day course will provide insights into many aspects of operating the modern refinery as a business. This will include technical information on refining processes, crude oils and processing options, the place of the refinery in the value chain, refinery cost structure and management, optimization and profit margin, energy and oil loss reduction. This course will also address important management tools and techniques used for economic evaluations in refineries including future trends.</p>
<p><em><strong>This course will include presentations, simulations, a trading game, and exercises. This is an interactive session where participants can propose relevant topics upfront to discuss during class.</strong></em></p>
<p>This course can be further tailored for inexperienced or experienced personnel. Further customization can also include addressing a specific refinery, plant or unit. The option for post-course consultancy or help-desk support is also available.</p>
<p>This course can also be offered through Virtual Instructor Led Training (VILT) format.</p>
</div>
</section>
<section>
<div id="accordion">
<div>
<div>

Training Objectives 

</div>
<div id="collapseOne">
<div>
<p>By participating in this highly intensive course, participants will be able to:</p>
<ul>
<li>Understand the main functions in refining processes, configurations and its operating characteristics</li>
<li>Analyse the choice of crude, processing options and desired products and product quality parameters</li>
<li>Closely review refinery economics and planning, margins, costing &amp; valuation including trading</li>
<li>Apply the methodology of refinery optimization and product improvement</li>
<li>Gain an application of analytical tools to refinery management, supply chain and their economic drivers</li>
<li>Appreciate the current challenges, opportunities and future trends impacting the refining industry</li>
</ul>
</div>
</div>
</div>
<div>
<div>

Target Audience 

</div>
<div id="collapseTwo">
<div>
<p>This course will benefit <strong>all refinery technical personnel, operations' process engineers and process managers, technical services engineers and managers, refinery planners, newly-hired refinery personnel and current semi-technical personnel who require introductory training to acquire the broader perspective of refinery economics and supply</strong>.</p>
</div>
</div>
</div>
<div>
<div>

Course Level 

</div>
<div id="collapsecl">
<div>
<ul>
<li>Basic or Foundation</li>
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Trainer

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<p>Your expert course leader is a passionate world-class expert with 35 years of international experience in Crude Oil, Refinery Planning and Masterplanning, Process Modelling, LP Modelling and Optimization Best Practices. He has a sound understanding of refinery processes and economics. After retiring from Shell in 2020, he is now a principal consultant for Crude Oil &amp; Refinery Modelling.</p>
<p>He enjoys dealing with challenging technical problems and opportunities to deliver value through practical solutions. He has a hands-on mentality, is flexible and builds strong relationship with clients. During his career, he coached many engineers and delivered countless inhouse and external courses on crude oil, hydrocracking and general refinery processes and economics at the Shell Open University and many other client locations. He authored and co-authored several publications and presentations at international conferences and has three patents to his name.</p>
<p>He understands how to deliver outstanding services in sometimes difficult cultural and commercial situations, having worked for clients around the world. He works effectively in multi-disciplinary teams, has strong analytical and problem-solving skills as well as excellent consulting, facilitation and interpersonal and multilingual skills.</p>
<p>He has an MSc in Chemical &amp; Agricultural Engineering (cum laude) and a BSc in Chemical &amp; Agricultural Engineering from the University Ghent, Belgium. He is currently the Principal Consultant for Crude Oil &amp; Refinery Modeling at Petrogenium, the international, independent, technical consultancy in oil refining, petrochemicals, oil &amp; gas production &amp; renewable resources.</p>
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POST TRAINING COACHING SUPPORT (OPTIONAL)

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<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information post training support and fees applicable</p>
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Accreditions And Affliations

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EnergyEdge - Training for a Sustainable Energy Future

Renewable Energy

Oil & Gas

Refinery & Supply Economics

Team of 10, pp

Normal Fee, pp

<h2>Global Project Management: In-House Training: In-House Training</h2>
 <p>In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts.</p>
 <p>In today's increasingly global environment, managing a project with customers and support organizations spread across multiple countries and continents is a major challenge.</p>
 <p>From identifying stakeholders and gathering requirements, to planning, controlling, and executing the project, the basic logistics of a global project present their own standard challenges. However, with additional cultural, language-based, and regional elements, global projects involve more complexities than teams often realize. There are unique communication needs, cultural awareness elements, varying customs and work expectations, and critical legal differences to consider.</p>
 <p>In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. This will leverage you to problem solve differently on global projects, prevent problems, and ensure success. The goal is for you to effectively navigate the challenges of leading projects with multi-regional footprints and globally diverse sets of stakeholders.</p><h3>What you Will Learn</h3> 
 <p>At the end of this program, you will be able to:</p> 
 <ul> 
 <li>Determine when a project meets the criteria of being a true global one</li> 
 <li>Articulate global project needs based on the project grid and framework</li> 
 <li>Identify and analyze global project stakeholders</li> 
 <li>Recognize cultural differences and articulate how they impact project work</li> 
 <li>Determine global project estimating, scheduling, and staffing challenges</li> 
 <li>Assess global project risks and develop problem-solving responses</li> 
 <li>Analyze complex cultural situations and align optimal project communication and negotiation tools and techniques</li> 
 <li>Apply best practices for conducting virtual team work and mitigating virtual challenges</li> 
 <li>Evaluate ways to control for global project scope, cost, and procurement</li> 
 <li>Align customer management best practices with global customer needs</li> 
 <li>Implement key global project closing activities</li> 
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul>  <li>What is a global project?</li>  <li>What makes a global project different?</li>  <li>A global project management framework</li>  </ul>  <h3>Initiating the Global Project</h3> <ul>  <li>Launching a global project</li>  <li>Respecting cultural differences</li>  <li>Identifying and analyzing stakeholders</li>  <li>Developing the communications plan</li>  <li>Defining the ideal global project manager</li>  <li>Crafting a global project charter</li>  </ul>  <h3>Planning the Global Project</h3> <ul>  <li>Gathering requirements for a global project</li>  <li>Defining the scope, region by region</li>  <li>Estimating and scheduling for global projects</li>  <li>Staffing the global project</li>  <li>Developing the global risk management plan</li>  </ul>  <h3>Executing the Global Project</h3> <ul>  <li>Managing global stakeholder expectations</li>  <li>Embracing cultural diversity</li>  <li>Honing global negotiation techniques</li>  <li>Procuring goods and services on a global basis</li>  <li>Managing global legal and regulatory issues at the micro and macro level</li>  </ul>  <h3>Monitoring and Controlling the Global Project</h3> <ul>  <li>Status reporting</li>  <li>Virtual communication</li>  <li>Cost control</li>  <li>Schedule control</li>  <li>Scope control</li>  <li>Customer satisfaction</li>  </ul>  <h3>Closing the Global Project</h3> <ul>  <li>Contract closure at the macro and micro levels</li>  <li>Administrative closure with global reach</li>  <li>Lessons learned</li>  </ul>


                </section>

Global Project Management: In-House Training

<h2>Global Project Management</h2> 
 <p>In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts.</p> 
 <p>In today's increasingly global environment, managing a project with customers and support organizations spread across multiple countries and continents is a major challenge.</p> 
 <p>From identifying stakeholders and gathering requirements, to planning, controlling, and executing the project, the basic logistics of a global project present their own standard challenges. However, with additional cultural, language-based, and regional elements, global projects involve more complexities than teams often realize. There are unique communication needs, cultural awareness elements, varying customs and work expectations, and critical legal differences to consider.</p> 
 <p>In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. This will leverage you to problem solve differently on global projects, prevent problems, and ensure success. The goal is for you to effectively navigate the challenges of leading projects with multi-regional footprints and globally diverse sets of stakeholders.</p><h3>What you Will Learn</h3> 
 <p>At the end of this program, you will be able to:</p> 
 <ul> 
 <li>Determine when a project meets the criteria of being a true global one</li> 
 <li>Articulate global project needs based on the project grid and framework</li> 
 <li>Identify and analyze global project stakeholders</li> 
 <li>Recognize cultural differences and articulate how they impact project work</li> 
 <li>Determine global project estimating, scheduling, and staffing challenges</li> 
 <li>Assess global project risks and develop problem-solving responses</li> 
 <li>Analyze complex cultural situations and align optimal project communication and negotiation tools and techniques</li> 
 <li>Apply best practices for conducting virtual team work and mitigating virtual challenges</li> 
 <li>Evaluate ways to control for global project scope, cost, and procurement</li> 
 <li>Align customer management best practices with global customer needs</li> 
 <li>Implement key global project closing activities</li> 
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul>  <li>What is a global project?</li>  <li>What makes a global project different?</li>  <li>A global project management framework</li>  </ul>  <h3>Initiating the Global Project</h3> <ul>  <li>Launching a global project</li>  <li>Respecting cultural differences</li>  <li>Identifying and analyzing stakeholders</li>  <li>Developing the communications plan</li>  <li>Defining the ideal global project manager</li>  <li>Crafting a global project charter</li>  </ul>  <h3>Planning the Global Project</h3> <ul>  <li>Gathering requirements for a global project</li>  <li>Defining the scope, region by region</li>  <li>Estimating and scheduling for global projects</li>  <li>Staffing the global project</li>  <li>Developing the global risk management plan</li>  </ul>  <h3>Executing the Global Project</h3> <ul>  <li>Managing global stakeholder expectations</li>  <li>Embracing cultural diversity</li>  <li>Honing global negotiation techniques</li>  <li>Procuring goods and services on a global basis</li>  <li>Managing global legal and regulatory issues at the micro and macro level</li>  </ul>  <h3>Monitoring and Controlling the Global Project</h3> <ul>  <li>Status reporting</li>  <li>Virtual communication</li>  <li>Cost control</li>  <li>Schedule control</li>  <li>Scope control</li>  <li>Customer satisfaction</li>  </ul>  <h3>Closing the Global Project</h3> <ul>  <li>Contract closure at the macro and micro levels</li>  <li>Administrative closure with global reach</li>  <li>Lessons learned</li>  </ul>


                </section>

Global Project Management

<h2>Introduction to Design Thinking</h2>
 <p>Innovation is the cornerstone of highly successful companies, especially those that continue to be successful over the years and decades. Design thinking practices fuel this continual innovation, as they are the critical links from inspiration to delivery, concept to showroom floor, and start-up to global business. Design thinking is a structured approach to promoting innovation and creative problem-solving. It is not a new approach. It has been around for centuries, as the art, architecture, and inventions of mankind illustrate. By examining the steps to achieving great design and maximum utility of product, design thinking approaches provide a framework in which to develop new solutions to problems and new products to sell.</p>
 <p>This highly interactive course is designed to help participants think like designers to generate innovation, and to help teams to produce more innovation and creativity. Since design thinking is based on doing rather than thinking, we participants are challenged to apply the techniques, in the classroom, to create new ideas and solutions to a case study project.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Explain the underlying principles and value of using Design Thinking for innovation</li>
 <li>Describe the basic concepts of the Stanford Model for Design Thinking</li>
 <li>Evaluate a set of basic Design Thinking techniques for application to your projects</li>
 <li>Apply tools, techniques, and skills aligned with the 5 stages of the Stanford Model</li>
 <li>Drive innovation through Design Thinking at some level in your work environment</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Problems and solutions</li> <li>The Design Thinking difference</li> <li>Design Thinking skills and abilities</li> <li>Design Thinking mindset</li> <li>Design Thinking frameworks</li> </ul> <h3>Stages of Design Thinking</h3> <ul> <li>Problems and solutions</li> <li>The Design Thinking difference</li> <li>Design Thinking skills and abilities</li> <li>Design Thinking mindset</li> <li>Design Thinking frameworks</li> </ul> <h3>General Practices</h3> <ul> <li>Team formation</li> <li>Visualization</li> <li>Improvisation</li> <li>Personalization</li> </ul> <h3>Empathize Practices</h3> <ul> <li>Overview of Empathize techniques</li> <li>Observation</li> <li>Engagement</li> <li>Interviews</li> </ul> <h3>Define Practices</h3> <ul> <li>Overview of Define practices</li> <li>Unpacking techniques</li> <li>Defining the customer techniques</li> <li>Integrating the Define experience</li> </ul> <h3>Ideate Practices</h3> <ul> <li>Overview of Ideate practices</li> <li>Reusable techniques for the Ideate stage</li> <li>New Ideate techniques to explore</li> </ul> <h3>Prototype &amp; Test Practices</h3> <ul> <li>Overview of Prototype practices</li> <li>Examples of prototypes</li> <li>Overview of Testing practices</li> <li>Forms of testing techniques</li> </ul> <h3>Adopt and Adapt Design Thinking</h3> <ul> <li>Overview of Design Thinking implementation</li> <li>Design Thinking implementation challenges</li> <li>Success in implementing Design Thinking</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Workshop summary</li> <li>Next steps: Personal Action Plans</li> </ul>


                </section>

Introduction to Design Thinking

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Is this course accredited and recognised?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Yes, this course is fully approved by&nbsp;</span><a href="https://cpduk.co.uk/" target="_blank" style="color: var(--tw-prose-links); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--tw-prose-links);">CPD</a><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><figure style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><img src="https://www.intellelearn.com/storage/images/pages/C0icCtUqbmA2C7tNRUo83sIFRgRFFBCKbVOEyYNd.jpg" data-image="uo8h93eydh2q" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">How long will this course take me?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Roughly 1 hour. But you don&#39;t have to do it all in one go.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Who should take this course?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Anyone who wants to improve how they think and learn. There are no entry requirements.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Course Topics</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">We build our courses so that you&#39;re able to better retain what you learn. This course is divided into easy-to-follow interactive modules and includes a multiple-choice test at the end. The benefits of implementing a Structured Problem Solving approach include</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Team Building Ability</li><li fr-original-style="" style="box-sizing: border-box;">Team Approach to Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Structured and Proven Process</li><li fr-original-style="" style="box-sizing: border-box;">Permanent Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Improved Quality Performance</li><li fr-original-style="" style="box-sizing: border-box;">Financial Savings</li></ul><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Aims of the Training Course</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Understand the types of problems that can affect a business and the effect of unresolved problems on business performance</li><li fr-original-style="" style="box-sizing: border-box;">Describe the benefits of adopting a structured approach to team problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Enhanced understanding of the issues and a structured approach to generating better solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to apply the appropriate problem-solving technique</li></ul>

Intellelearn

Lean Awareness

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.


Structured Problem Solving

Tom Reynolds

Product Management

Agile

Agile PM

Productivity

Kanban

Agile Coach

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 24-26 September

Standard

Early Bird

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>Overview<p>Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality</p><p>This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, &amp; analyzing data will be covered during class.<br /></p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Workshop Objectives</li></ul><h4>The Problem Solving Method</h4><ul><li>What is a Problem?</li><li>What is Creative Problem Solving?</li><li>What are the Steps in the Creative Solving Process?</li><li>Case Study</li><li>Module Two: Review Questions</li></ul><h4>Information Gathering</h4><ul><li>Understanding Types of Information</li><li>Identifying Key Questions</li><li>Methods of Gathering Information</li><li>Case Study</li><li>Module Three: Review Questions</li></ul><h4>Problem Definition</h4><ul><li>Defining the Problem</li><li>Determining Where the Problem Originated</li><li>Defining the Present State and the Desired State</li><li>Stating and Restating the Problem</li><li>Analyzing the Problem</li><li>Writing the Problem Statement</li><li>Case Study</li><li>Module Four: Review Questions</li></ul><h4>Preparing for Brainstorming</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (I)</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (II)</h4><ul><li>The Morphological Matrix</li><li>The Six Thinking Hats</li><li>The Blink Method</li><li>Case Study</li><li>Module Seven: Review Questions</li></ul><h4>Analyzing Solutions</h4><ul><li>Developing Criteria</li><li>Analyzing Wants and Needs</li><li>Using Cost/Benefit Analysis</li><li>Case Study</li><li>Module Eight: Review Questions</li></ul><h4>Selecting a Solution</h4><ul><li>Doing a Final Analysis</li><li>Paired Comparison Analysis</li><li>Analyzing Potential Problems</li><li>Case Study</li><li>Module Nine: Review Questions</li></ul><h4>Planning Your Next Steps</h4><ul><li>Identifying Tasks</li><li>Identifying Resources</li><li>Implementing, Evaluating, and Adapting</li><li>Case Study</li><li>Module Ten: Review Questions</li></ul><h4>Creating a Performance Plan</h4><ul><li>Planning the Follow-Up Meeting</li><li>Celebrating Successes</li><li>Identifying Improvements</li><li>Case Study</li><li>Module Eleven: Review Questions</li></ul><h4>Wrapping Up</h4><ul><li>Words from the Wise</li><li>Lessons Learned</li></ul></div>

Nexus Human

Creative Thinking

Problem Solving

8D Problem Solving

Creative Design

Creativity

Creativity & Innovation

Creative Problem Solving

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the estimated salary for a Customer Service Advisor typically ranges from &pound;18,000 to &pound;25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Apply defusing techniques in Customer Service interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Employ proactive strategies in Customer Service management.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise problem-solving methods to enhance Customer Service.</li><li fr-original-style="" style="box-sizing: border-box;">Engage in brainstorming for effective Customer Service solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Channel customer anger through Customer Service skills.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defusing Techniques: </strong>Master seven distinct defusing techniques to elevate your Customer Service aptitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Proactive Customer Management: </strong>Implement proactive management strategies to optimise Customer Service outcomes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-solving &amp; Decision-making: </strong>Integrate critical problem-solving and decision-making methods into your Customer Service approach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Brainstorming &amp; Reverse Brainstorming: </strong>Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Anger Channelling: </strong>Apply the art of anger channelling to maintain and improve Customer Service standards.</p><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Empower UK Employment Training

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

<p>Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.</p><h3>Learning Objectives</h3><p>Apply effective problem SOLVERâ¢ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Problem Solving: Four Stages of Creative Problem Solving

<section>
<div>
<p>We can coach you in your use of Solution Circles, Insights and Solution Circles and Circle of Adults.</p><p>These are in-depth processes that support professional teams to problem solve together around a young person presenting with complex social, emotional and behavioural needs. </p><p>These reflective problem solving processes differs from other person centred planning processes in that the child and family are not present. These processes are for stuck teams trying to figure out issues where they need to be very honest with each other, share their emotions, state their greatest fears and struggles in a safe situation. Whilst it is good practice to let a family know that they are being talked about in a meeting - they need to know that this is the professionals <em>sorting themselves</em> out for their benefit and not a time for them to participate. If they insist on being present then talk to us about our emerging Family Circles work.</p><p>These innovative processes enable adults involved in working with the young person to reflect and hypothesise about this young person's needs. This leads to joint problem-solving around ways forward to support this young person in their educational setting.</p><p>Circle of Adults uses a structured process and graphic facilitation to guide staff through a set of key questions to reach a deeper understanding of a young person's behaviour and needs. This deeper understanding is used to generate new strategies for the team's work with the young person.</p><p><br /></p><p>Examples of feedback from staff who have attended the sessions include:</p><p> </p><p><em>The session was very helpful in planning ways forward and empowered for staff (Headteacher of a Devon primary school)</em></p><p><em>It is the first time that we have shared how this behaviour impacts on us and it's good to know how we can support each other (Devon primary school teacher)</em></p><p><em>Brilliant! Getting staff to agree and adhere to common strategies is the key to success (Teacher in specialist provision in Torbay)</em></p><p><br /></p>
</div>
</section>

Inclusive Solutions

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

UK Wide Travel Costs

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Visioning and Problem Solving</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;The question is not should they be here anymore. Now it&rsquo;s how can we figure out how best to include them?&rsquo;</p></blockquote><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces.</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">A great day &ndash; going away buzzing with ideas</p></blockquote><p fr-original-style="text-align: center;" style="text-align: center; font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/RrpI3FCcJBg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p><blockquote fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Excellent!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Inspirational!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Informative!</p></blockquote><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Increased confidence regarding problem solving around inclusion in mainstream settings</li><li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues</li><li fr-original-style="" style="box-sizing: border-box;">Learn new problem solving processes</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support teams</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community workers and carers</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we work out how to include this child best?</li><li fr-original-style="" style="box-sizing: border-box;">Is there a more structured way to run this meeting?</li><li fr-original-style="" style="box-sizing: border-box;">Can we explore the emotional impact the person is having on us and still agree strategies?</li><li fr-original-style="" style="box-sizing: border-box;">How can I get unstuck from this problem?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day will cover:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Solution Circles</li><li fr-original-style="" style="box-sizing: border-box;">Solution Focused approaches</li><li fr-original-style="" style="box-sizing: border-box;">Synectics &ndash; using analogies and out of the box creativity</li><li fr-original-style="" style="box-sizing: border-box;">Circles of Adults</li><li fr-original-style="" style="box-sizing: border-box;">Using Imagination to solve problems</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/training/circles-of-adults/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">CIRCLES OF ADULTS</a></p>

PROBLEM SOLVING TOOLS AND TECHNIQUES

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

<p style="color: rgb(80, 54, 89); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(80, 54, 89);">This practical course is perfect if you are overwhelmed by options and have difficulty making decisions. Our trainers bring useful tools and techniques to the rescue, making problem solving and decision making a breeze.</p><ul style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Different ways to define and analyse problems</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Is the problem ours to solve?</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Being clear about solutions &ndash; Would Like, Want and Must-Have</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Using brainstorming, problem solving and creative thinking techniques</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Evaluate all the options using simple criteria</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Information overload and how to avoid it</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Decision making techniques</li></ul><div fr-original-style="" style="box-sizing: border-box;">4 weeks - 1 session a week (3hrs live online)</div><h2 style="color: rgb(35, 73, 109); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 73, 109);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course is also available as in-house training at a fixed cost for up to 12 delegates.&nbsp;</span><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Email us&nbsp;for more information. <a href="mailto:admin@sterlingtraining.org" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">admin@sterlingtraining.org</a>.uk</span></h2>

Sterling Training

Tools and techniques to make solving problems and decision-making a breeze!

Problem Solving and Decision Making

<div><div id="commonContent"><h3>Overview</h3><p>With the ever-increasing demand for Problem Solving in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving  may be.</p><p>Learning about Problem Solving  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Problem Solving  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Problem Solving  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Problem Solving  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Problem Solving ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Problem Solving ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Problem Solving , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Problem Solving  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - The Creative Problem Solving and Decision Making</h4><div><div><ul><li><div>
<span></span><h5>
The Creative Problem Solving and Decision Making</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - The Problem Solving Model</h4><div><div><ul><li><div>
<span></span><h5>
The Problem Solving Model</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Problem Solving Tools and Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Problem Solving Tools and Techniques</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Making Good Decisions</h4><div><div><ul><li><div>
<span></span><h5>
Making Good Decisions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Developing Critical Thinking Skills</h4><div><div><ul><li><div>
<span></span><h5>
Developing Critical Thinking Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Understanding Creativity and Innovation</h4><div><div><ul><li><div>
<span></span><h5>
Understanding Creativity and Innovation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Creativity and Innovation in Business</h4><div><div><ul><li><div>
<span></span><h5>
Creativity and Innovation in Business</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Individual and Group Techniques for Creativity</h4><div><div><ul><li><div>
<span></span><h5>
Individual and Group Techniques for Creativity</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Problem Solving Masterclass

<p>The <strong>Creative Problem Solving</strong> course offers an engaging and intellectually stimulating pathway into the world of innovative thinking and solution-finding. This course, structured into ten comprehensive modules, is tailored to empower you with the skills needed to approach problems with creativity and efficiency. Starting with the Problem Solving Method, it lays the groundwork for a deep understanding of systematic problem-solving techniques. As you move through the stages of information gathering and problem definition, the course fosters a mindset that looks beyond conventional solutions, encouraging a fresh perspective on problem-solving.</p>
<p>The heart of the course lies in its focus on brainstorming and generating solutions, spread across two insightful modules. These segments are designed not just to spur creative thought but also to equip you with practical tools for idea generation. The journey continues through the analytical process of sifting through potential solutions, culminating in the selection of the most viable option. The course rounds off with pragmatic steps for implementation, including planning, execution, and the crucial aspect of recording lessons learned, ensuring that each problem solved adds to a repository of experience and knowledge.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Develop a structured approach to solving problems creatively.</li>
<li>Enhance skills in gathering and interpreting relevant information.</li>
<li>Cultivate the ability to define problems clearly and accurately.</li>
<li>Learn innovative brainstorming techniques for solution generation.</li>
<li>Master the art of analyzing and selecting the most effective solutions.</li>
</ul>
<h3><b>Why choose this Creative Problem Solving<span> course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this Creative Problem Solving<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Professionals seeking to improve their problem-solving skills.</li>
<li>Team leaders and managers aiming to foster creative thinking in their teams.</li>
<li>Individuals interested in enhancing their analytical and decision-making abilities.</li>
<li>Entrepreneurs looking for innovative approaches to business challenges.</li>
<li>Students and lifelong learners aspiring to develop critical thinking skills.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Innovation Manager</strong> - £35,000 to £60,000</li>
<li><strong>Business Analyst</strong> - £30,000 to £50,000</li>
<li><strong>Project Manager</strong> - £33,000 to £55,000</li>
<li><strong>Strategy Consultant</strong> - £40,000 to £70,000</li>
<li><strong>Product Manager</strong> - £35,000 to £60,000</li>
<li><strong>Marketing Strategist</strong> - £28,000 to £50,000</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Creative Problem Solving</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning. This </span><span>course</span><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module One: The Problem Solving Method</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Problem Solving Method</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Two: Information Gathering</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Information Gathering</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Three: Problem Definition</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Problem Definition</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Four: Preparing for Brainstorming</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Preparing for Brainstorming</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Five: Generating Solutions (I)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (I)</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Six: Generating Solutions (II)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (II)</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Seven: Analyzing Solutions</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Analyzing Solutions</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Eight: Selecting a Solution</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Selecting a Solution</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Nine: Planning Your Next Steps</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Planning Your Next Steps</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Ten: Recording Lessons Learned</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recording Lessons Learned</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

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