digilog uk
London
At Digilog, we design and deliver our pioneering solutions to meet the differing
and unique risk exposures of individual businesses and their varied processes,
with our training approach designed to be integrated into your business
objectives. Our Solution is designed to handle calls efficiently and
effectively, whatever the volume, whilst delivering the highest levels of
customer service. It enables the fast and accurate validation of genuine claims
/ applications / transactions and highly focused identification of key integrity
risk issues. Digilog’s innovative solution is also geared to provide a fast,
effective and efficient process for validating integrity within conversations
using our specialist software. Our Technology brings together the very best of
Cognitive Interviewing, Behavioural Analysis, Digital intelligence Voice
Analysis (optional), Intelligent Questioning, Applied Psychology and
Conversation Management Techniques into one ergonomic interface designed for
efficient and user-friendly processing. Our Management Team has years of
professional experience in the areas of Claims and Fraud Risk Management, Fraud
Investigation, Business Process Enhancement, Training and Customer Service.
Client feedback and results show that the Digilog approach is incredibly
accurate at identifying genuine customers, leaving them free to concentrate
valuable resources on validating information that indicates risk. This has
significantly increased the power of our clients to identify and defeat
fraudulent activity whilst enhancing their genuine consumer’s experience through
fast, fair, accurate and cost-effective validation. We currently count Covea,
esure, Only Young Drivers, Direct Group, Chaucer, Brownsword Group, Right Choice
Insurance, and numerous Public Sector (Local Authorities) organisations, both in
the UK and abroad, among our growing portfolio of clients.
