Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include:
Customer needs and expectations
Communication styles and how to influence them
Assertiveness
The 4 psychological fears
Dealing with difficult customer behaviour
The power of your behaviour
Five steps to customer problem solving