Name: Absence Management
Price: 800 GBP
Availability: InStock

Stoke on Trent

<h2>Course Details</h2><p>If no dates are available, please contact the office on 01782 438813 for our next dates. 

Construction (Design &amp; Management) Regulations 2015 - this law applies to the whole construction process on all construction projects, from concept to completion. This course describes what each duty holder must or should do to comply with the law to ensure projects are carried out in a way that secures health and safety. 

ð Course Contents
Introduction and application of Construction (Design &amp; Management) Regulations 2015
Commencement, interpretation and application
Duty holders and their roles and responsibilities
Appointment of the principal designer and the principal contractor
Core criteria for demonstration of competence
Duties of designers
Project notification
Pre-construction phase information pack
Construction phase plan and health and safety file
Part 4 - Duties relating to health and safety on construction sites

If no dates are available please call the team on 01782 438813 for available dates.</p>

You Can Do It .Training

Construction Management

Construction Safety

CSCS (Construction Skills Certification Scheme)

Site Management Safety Training Scheme (SMSTS)

Construction Design & Management (CDM)

Commercial & Contract Management Certification Program (CCM)

Construction (Design & Management) Regulations 2015 - this law applies to the whole construction...

CDM Regulations (Half Day) (On-Site)

General Admission

London

<h2>Microsoft Excel® in Depth: In-House Training</h2>
 <p>The goal of this course is to provide a deeper understanding of Excel and its intricacies and a new ability to use it efficiently producing the best solutions for your projects.</p>
 <p>This practical course provides a solid background of the features of Excel and a deeper understanding of its features, benefits and uses. This is not a beginner's course in Excel. You will learn some advanced features such as Pivot Tables, Charting, Tables, Sorting, Filtering and Functions.</p>
 <p>The goal of this course is to provide a deeper understanding of Excel and its intricacies and a new ability to use it efficiently producing the best solutions for your projects.</p><h3>What you Will Learn</h3> 
 <p>You'll learn how to:</p> 
 <ul> 
 <li>Use functions like IF, AVERAGE, SUMIF, SUMIFS, SUMPRODUCT, INDEX, MATCH, CHOOSE, DATE, and many more</li> 
 <li>Create meaningful charts</li> 
 <li>Use pivot tables</li> 
 <li>Use Conditional Formatting, Data Validation</li> 
 <li>Take advantage of using Named ranges, do sorting, filtering, tables</li> 
 </ul><section>
                    <h3>Getting Started</h3> 
 <ul> 
 <li>The building blocks of Excel, built-in functions, will be examined</li> 
 <li>The basics of formatting your data will be examined</li> 
 <li>Shortcuts and data manipulation will be explored</li> 
 <li>Built-in features like those mentioned in the 'What you will learn' section above will be explored in detail</li> 
 </ul> 
 <p>Excel Functions - VLOOKUP, IF, INDEX, MATCH, CHOOSE, SUMIF, SUMIFS, SUMPRODUCT, DATE, so many more</p> 
 <h3>Using Named ranges, Data Validation, Sorting, and Filtering</h3> 
 <ul> 
 <li>Learn the Name manager;</li> 
 <li>Learn the difference between local and global names;</li> 
 <li>Ensure correct access to linked workbooks;</li> 
 <li>Ensure data accuracy;</li> 
 <li>Learn how to use cascading data validation (for example, once a user chooses 'cars', another cell allows only Ford, Toyota, etc.);</li> 
 <li>Sorting by more than 3 fields;</li> 
 <li>Filtering by font, pattern, or value;</li> 
 <li>See your data based on things like dates in the 3rd quarter, or fields where quantity x price is greater than some fixed value</li> 
 </ul> 
 <h3>Conditional formatting and data formatting</h3> 
 <ul> 
 <li>Make relevant data stand out</li> 
 <li>Isolate highs and lows</li> 
 <li>Make error cells invisible</li> 
 <li>Learn about Data bars, Icon sets, and Color scales</li> 
 <li>Highlight differences between worksheets</li> 
 <li>Learn all the codes in the Format/Number list</li> 
 <li>Using cell Styles</li> 
 <li>Learn all about alignment, protection, borders, colors and more</li> 
 </ul> 
 <h3>Pivot Tables</h3> 
 <ul> 
 <li>Learn how to summarize large amounts of data with a few clicks</li> 
 <li>Learn various ways of presenting the data</li> 
 <li>Learn the various pivot table tools</li> 
 <li>Learn how to customize and format a pivot table to suit your needs</li> 
 <li>Learn how to group data</li> 
 <li>Learn how to use the various options to present your data</li> 
 </ul> 
 <h3>Charts</h3> 
 <ul> 
 <li>Learn how to create a chart with one keystroke!</li> 
 <li>Learn the 11 types of built-in charts</li> 
 <li>Learn how to create a chart with one keystroke!</li> 
 <li>Learn how to customize the charts to make the information tell the right story</li> 
 <li>Learn how to use the design, layout, and formatting available to charts in Excel 2007</li> 
 <li>Learn embedded charts versus chart sheets</li> 
 <li>Learn how to use modify all the pieces of a chart</li> 
 </ul> 
 <h3>Array formulas</h3> 
 <ul> 
 <li>Learn how to use the most powerful formulas in Excel</li> 
 <li>Learn how to combine many formulas into one compact array-formula</li> 
 <li>Learn the real power of these formulas and why regular formulas can't do the job</li> 
 <li>Learn how to use built-in array formulas, like TREND or TRANSPOSE</li> 
 </ul>


                </section>

IIL Europe Ltd

Microsoft Excel in Depth: In-House Training

<h2>Strategic Thinking: In-House Training</h2>
<p>The goal of this course is to provide you with the building blocks and the motivation to develop the critical skill of strategic thinking. The participants will consider a four-part model that distinguishes strategic thinking from strategic planning and managing. With that understanding, you will investigate the critical components of strategic thinking and how to apply it effectively.</p><h3>What you Will Learn</h3><ul><li>Define strategic thinking and distinguish it from strategic planning and management</li><li>Explain a high-level approach to gaining strategic thinking skills</li><li>Integrate other interpersonal skills, such as self-awareness, systems thinking, leadership, constructive conflict, and collaboration, into the fabric of strategic thinking skills</li><li>Select appropriate techniques to apply strategic thinking in specific situations</li><li>Recognize and emulate effective strategic thinking behaviors</li></ul><section>
                    <h3>Getting Started</h3><ul><li>Introductions</li><li>Course structure</li><li>Course goals and objectives</li></ul><h3>Foundation Concepts</h3><ul><li>Interactive event: Define Strategic Thinking (ST)</li><li>Interactive event: Discuss relationship of ST with Strategic Planning, Management and Decision Making</li><li>Strategic Level Framework - Tying it all together</li><li>Strategic thinking attributes</li></ul><h3>Strategic Thinking Critical Success Factors</h3><ul><li>Strategic Thinking Critical Success Factors - 5-part model</li><li>Strategic Thinking and the Organization</li><li>Critical Success Factors Model applied to an organization</li><li>Tools Introduction (5): Environmental, 5 Forces, SWOT, Value Proposition, Integral Theory of Worldview</li><li>Video: Fog of War</li><li>Strategic Thinking and the Individual</li><li>Critical Success Factors Model applied to an individual</li><li>Tools Introduction (5): Thinking Styles, Six Thinking Hats, Reverse Thinking, Systems Thinking, Integral Theory of Worldview</li></ul><h3>Strategic Thinking at the Interpersonal and Team Levels</h3><ul><li>Emotional Intelligence - Self Awareness and Working With Others</li><li>Team Leadership and Trust</li><li>Constructive Conflict as the Gateway to Collaboration</li><li>Interactive event: Testing the Models - Challenge Perspective; What's Missing</li></ul><h3>Applying the critical skill of Strategic Thinking</h3><ul><li>Worldview: Team versus client</li><li>Trusted Advisor</li><li>Interactive event: Doing what is asked (Case study, wherein participants review the default case scenario prepared for this workshop and add specific details to make the scenario more relevant to their experiences / needs. Teams develop an action plan for applying ST concepts and techniques they have learned here to the situation, then compare and contrast results.)</li></ul>


                </section>

Strategic Thinking: In-House Training

Nottinghamshire

<div style="color: rgb(55, 65, 81); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(55, 65, 81);">The Level 3 Certificate in Assessing Vocational Achievement (previously A1) equips learners with the skills to accurately assess the competence of candidates.</div><div style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style=" color: rgb(55, 65, 81);"><br fr-original-style="" style="box-sizing: border-box;">The course has three units:</div><ol style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style=" color: rgb(55, 65, 81);"><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Understanding the principles and practices of assessment&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Assess occupational competence in the work environment&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Assess vocational skills, knowledge and understanding&nbsp;</li></ol><div style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style=" color: rgb(55, 65, 81);"><br fr-original-style="" style="box-sizing: border-box;">The course assessment is a portfolio of evidence that consists of a written assessment, four workplace assessments and four vocational assessments.</div><div style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style=" color: rgb(55, 65, 81);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(55, 65, 81); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(55, 65, 81);">This qualification is intended for those who assess both:</div><ul style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style=" color: rgb(55, 65, 81);"><li fr-original-style="" style="box-sizing: border-box;">occupational competence in the work environment&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">vocational skills and knowledge in an educational or training environment&nbsp;</li></ul><div style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style=" color: rgb(55, 65, 81);"><br fr-original-style="" style="box-sizing: border-box;">You do not need previous experience in assessing, but must have access to a minimum of two candidates to carry out your practical assessments.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">The qualification is suitable for all industries, including:</div><ul style="color: rgb(55, 65, 81); box-sizing: border-box;" fr-original-style=" color: rgb(55, 65, 81);"><li fr-original-style="" style="box-sizing: border-box;">hairdressing and barbering</li><li fr-original-style="" style="box-sizing: border-box;">beauty</li><li fr-original-style="" style="box-sizing: border-box;">early years</li><li fr-original-style="" style="box-sizing: border-box;">construction and plants</li><li fr-original-style="" style="box-sizing: border-box;">health and social care</li><li fr-original-style="" style="box-sizing: border-box;">education</li><li fr-original-style="" style="box-sizing: border-box;">telecommunications</li></ul>

Dynamic Training and Assessments Ltd

A1 Assessor

Level 3 Certificate in Assessing Vocational Achievement 

General admission

<h2>Project Leadership Skills: In-House Training</h2>
<p>To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict.</p>
<p>This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges.</p>
<p>Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable.</p>
<p>Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives.</p><h3>What You Will Learn</h3>
<p>At the end of this course, you will be able to:</p>
<ul>
<li>Explain the importance of vision in driving motivation and engagement</li>
<li>Apply science-based research to better motivate those around you</li>
<li>Strategically leverage both personal and positional power to achieve positive project results</li>
<li>Determine influencing and networking strategies needed for personal growth</li>
<li>Identify ways to problem solve communication challenges when others have different personality styles</li>
<li>Connect stakeholder expectations to project success criteria</li>
<li>Assess key stakeholders across various dimensions of complexity</li>
<li>Apply the four rules of principled negotiation to a real-life conflict situation</li>
<li>Recognize key aspects of a physiological response to conflict</li>
<li>Utilize selected tools and techniques to 'defuse' an emotional situation</li>
<li>Leverage various strategies and tactics to successfully deal with ambiguity at work</li>
</ul><section>
                    <h3>Getting Started / Foundation Concepts</h3><ul><li>Introductions</li><li>Course structure, goals, and objectives</li><li>Beginning a personal action plan</li></ul><h3>Managing Vision and Purpose / Motivating Others</h3><ul><li>Communicating and aligning around vision</li><li>Tying the present to the future</li><li>The importance of purpose</li><li>The art and science of motivation</li></ul><h3>Networking and Influencing</h3><ul><li>Positive politics and project success</li><li>Types of power within organizations</li><li>Power and influence</li><li>Networking best practices</li></ul><h3>Communication</h3><ul><li>The medium and the message</li><li>Personality and communication styles</li><li>Communication challenges</li></ul><h3>Stakeholder Management and Negotiation</h3><ul><li>Identifying stakeholders</li><li>Analyzing stakeholders</li><li>Negotiation basics</li><li>Principled negotiation</li></ul><h3>Conflict Management</h3><ul><li>Dynamics of conflict</li><li>The anatomy of conflict</li><li>Conflict management approaches and tools</li><li>Dealing with ambiguity</li></ul><h3>Summary and Next Steps</h3><ul><li>Key concepts review</li><li>Creating your personal action plan</li></ul>


                </section>

Project Leadership Skills: In-House Training

<section data-id="7104807" data-element_type="section" style="color: rgb(0, 15, 35); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 15, 35);"><div data-id="132fd6c" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="f3b8a12" data-element_type="widget" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 1-day FAA Level 3 Award course offers training for a variety of emergency first aid situations in the workplace. It gives delegates the confidence to deal with any of these safely and efficiently.&nbsp;</p></div></div></section><section data-id="7500330" data-element_type="section" data-settings='{"background_background":"classic"}' style="color: rgb(0, 15, 35); box-sizing: border-box;" fr-original-style=" color: rgb(0, 15, 35);"><div data-id="84e7841" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><section data-id="0c9893a" data-element_type="section" fr-original-style="" style="box-sizing: border-box;"><div data-id="f336335" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="39866f3" data-element_type="widget" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;">Health and Safety Law states that all employers should provide a safe and healthy working environment. This is even for those who are self-employed and have one employee, and all the way up to a large international business. Our Level 3 qualification will provide delegates with the knowledge and confidence to attend any first aid situation. Our&nbsp;Emergency Workplace First Aid Training includes an FAA (First Aid Awards Ltd) award regulated by OFQUAL. This training is&nbsp;provided by NUCO Training and is to the highest first aid training level available.&nbsp;<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">The</b><b fr-original-style="" style="box-sizing: border-box;">&nbsp;Emergency First Aid At Work course c</b><b fr-original-style="" style="box-sizing: border-box;">overs the following:</b></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Role of a First Aider</li><li fr-original-style="" style="box-sizing: border-box;">Health and Safety Regulations (First Aid)</li><li fr-original-style="" style="box-sizing: border-box;">Responding to an Emergency&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Casualty Care</li><li fr-original-style="" style="box-sizing: border-box;">Unresponsive Casualty (Recovery Position)</li><li fr-original-style="" style="box-sizing: border-box;">Resuscitation (CPR)</li><li fr-original-style="" style="box-sizing: border-box;">Use of an AED (Automated External Defibrillator)</li><li fr-original-style="" style="box-sizing: border-box;">Choking&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Seizures</li><li fr-original-style="" style="box-sizing: border-box;">Shock</li><li fr-original-style="" style="box-sizing: border-box;">Bleeding (Minor and Severe)</li><li fr-original-style="" style="box-sizing: border-box;">Minor Injuries&nbsp;</li></ul>&nbsp;</div></div></section></div></section>

Training Legs First Aid

First Aid At Work

Emergency First Aid At Work (EFAW)

Workplace First Aid

First Aid

Emergency First Aid

Emergency First Aid at Work.
This 1-day FAA Level 3 Award course offers training for a variety of emergency first aid situations in the workplace. It gives delegates the confidence to deal with any of these safely and efficiently. 

Emergency First Aid at Work

Wakefield

<section data-element_type="section" data-id="141278d" fr-original-style=" color: rgb(102, 102, 102);" id="isPasted" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="e6dbe55" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="2d2bccd" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Overview</h3></div></div></section><section data-element_type="section" data-id="39ea9a9" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="b1085b2" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="4f5f5fd" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation&rsquo;s key customers.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. &nbsp;This one day course can help them learn the key skills they need.</p></div></div></section><section data-element_type="section" data-id="d4343f2" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="ffd5bef" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="9513b54" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Description</h3></div></div></section><section data-element_type="section" data-id="1fc27e6" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="cab9459" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="78b0f5c" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Build a strong account management team that are able to effectively manage customer relationships and drive sales</em></p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">The role of account manager is both important and demanding. The account manager acts as the &lsquo;face&rsquo; of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, &ldquo;It is easier to fire a business associate or employee than it is to fire a friend&rdquo;.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why should people attend this training course?</strong></p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Well, just imagine if your employees were better able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Build effective business relationships with clients and help drive sales performance.</li><li fr-original-style="" style="box-sizing: border-box;">Add value to clients and help ensure their requirements are met or exceeded.</li><li fr-original-style="" style="box-sizing: border-box;">Measure the performance of their key accounts and adapt their approach accordingly.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the key attributes required for success and work on developing them.</li><li fr-original-style="" style="box-sizing: border-box;">Set a strategy for sales success and create action plans for pre-defined goals.</li><li fr-original-style="" style="box-sizing: border-box;">Monitor and measure their own performance and set their own targets.</li></ul><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success.</p></div></div></section><section data-element_type="section" data-id="9e5a8eb" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="3aecc93" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="3c41aa7" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Who is this course for?</h3></div></div></section><section data-element_type="section" data-id="e50691e" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="add1ea5" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="b6ba221" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success.</p></div></div></section><section data-element_type="section" data-id="c2927f7" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="9286bd5" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="0ddaee0" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Requirements for Attendance</h3></div></div></section><section data-element_type="section" data-id="f9cb5f1" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="bda27b8" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="3bbe8b9" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.</p></div></div></section>

Inovra Group

Business Development

Professional Development

Account Management

Session for up to ten delegates in a single session

Group Session

<h2>Project Stakeholder Relationship Skills: In-House Training</h2>
<p>This course is designed to provide project managers with the ability to:</p>
<ul>
<li>Analyze the complexities of major stakeholder relationship categories</li>
<li>Apply the most appropriate interpersonal relationship skills to the different categories of relationships</li>
<li>Align the dynamic needs of the stakeholders with a project's objective throughout the project life cycle</li>
</ul><h3>What you Will Learn</h3><ul><li>Examine traditional and non-traditional ways to identify and assess stakeholders</li><li>Explain how competence, character, and trust lead to project success and strong relationships with stakeholders</li><li>Utilize 'Embodied Leadership' skills to build stakeholder relationships</li><li>Apply stakeholder engagement best practices to case study and real-life scenarios</li></ul><section>
                    <h3>Getting Started</h3><ul><li>Stakeholders and project success</li><li>Stakeholder management research</li><li>Managing stakeholder relationships</li></ul><h3>Identifying Stakeholders</h3><ul><li>Stakeholder categories</li><li>Stakeholder relationships across the project life cycle</li><li>Tools and techniques for identifying stakeholders</li></ul><h3>Assessing Stakeholders</h3><ul><li>Assessing stakeholder relationships</li><li>Recognizing stakeholder attitudes toward the project</li><li>Analyzing stakeholders</li><li>Using other types of stakeholder assessments</li></ul><h3>Building Stakeholder Relationships</h3><ul><li>The importance of psychological safety</li><li>Building trust and getting results</li><li>The anatomy of trust</li></ul><h3>Navigating Challenging Situations</h3><ul><li>Dynamics of conflict</li><li>Responding to conflict</li><li>Managing difficult conversations</li></ul>


                </section>

Project Stakeholder Relationship Skills: In-House Training

<div data-element_type="widget" data-id="cda7f6b" data-widget_type="heading.default" fr-original-style=" color: rgb(102, 102, 102);" id="isPasted" style="color: rgb(102, 102, 102); box-sizing: border-box;"><h2 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Overview</h2></div><div data-element_type="widget" data-id="b766ae3" data-widget_type="text-editor.default" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">This one day course is designed for anyone that deals with <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">telephone sales</strong> in either an inbound or outbound call environment.</p></div><div data-element_type="widget" data-id="d9ed94c" data-widget_type="heading.default" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><h2 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Description</h2></div><div data-element_type="widget" data-id="f5bf684" data-widget_type="text-editor.default" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">The telephone has become a critical tool in obtaining sales in today&rsquo;s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">This course sets out to enable the attendees to sell effectively over the phone. The tools that&nbsp;are covered will help generate sales and whether they&nbsp;take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Topics covered:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Advantages and Disadvantages</strong> &ndash; A look at how the phone can work for and against us in a sales environment.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">An Introduction to Selling on the Telephone</strong> &ndash; Understanding the key points that encourage a customer to purchase from us.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Structuring and the Sales Process</strong> &ndash; Defining a set process for structuring a sales call with a chance to demonstrate understanding.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why People Buy</strong> &ndash; A look at the reasoning behind people&rsquo;s purchasing decisions.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How People Buy</strong> &ndash; An insight into the emotional factors behind how people arrive at purchasing decisions.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Turning Inbound Calls into Sales</strong> &ndash; Gauging the level of interest of a caller in order to establish the likelihood of a sale.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Making Effective Outbound Calls</strong> &ndash; A set process of ensuring you gain the best advantage with this type of call.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Getting Past the Gatekeeper&nbsp;</strong>&ndash; Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Sounds Interesting?&nbsp;</strong>&ndash; Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant&rsquo;s voice comes across over the phone.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Methods of Improving the Way You Sound&nbsp;</strong>&ndash; 10 key tips on vocal improvement.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Telephone Questioning Techniques</strong> &ndash; Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Features and Benefits</strong> &ndash; How to practically apply them in a sales scenario.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Logical and Emotional Purchasing</strong> &ndash; A further look at the reasons we buy.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overcoming Objections</strong> &ndash; Practical use of a set process and ways to apply it in the workplace.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Closing the Sale</strong> &ndash; Clear methodology with a chance to practice the skills in a fun way.</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Post-course Assignment</strong> &ndash; A method of carrying the learning into the workplace and ensure continual review.</li></ul></div><div data-element_type="widget" data-id="025ed7f" data-widget_type="heading.default" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><h2 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Who should attend the course?</h2></div><div data-element_type="widget" data-id="0d269b7" data-widget_type="text-editor.default" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Anyone who handles inbound or outbound sales calls over the telephone.</p></div><div data-element_type="widget" data-id="c60110c" data-widget_type="heading.default" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><h2 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Requirements for Attendance</h2></div><div data-element_type="widget" data-id="3e9645d" data-widget_type="text-editor.default" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">No prerequisites required.</p></div>

Sales

Achieving Sales on the Telephone

Group booking for up to ten delegates on the course.  See FAQ for delivery location details.

<section data-element_type="section" data-id="c64e7af" fr-original-style=" color: rgb(102, 102, 102);" id="isPasted" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="f76ef42" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="b4b46a1" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h1 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Overview</h1></div><div data-element_type="widget" data-id="0d88ac6" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">This course has been created to help safely navigate attendees through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Attendees will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks.</p></div></div></section><section data-element_type="section" data-id="017e92c" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="3a456f6" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="d97d947" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Description</h2></div><div data-element_type="widget" data-id="aef4b3c" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">It&rsquo;s estimated that absence from work costs the UK economy over &pound;13 billion per year, with the &lsquo;average&rsquo; employee taking around seven days off sick annually. The need for managers, HR people and leaders to control absenteeism is critical if a company is to survive and prosper.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">But just what is &lsquo;absence&rsquo;? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law?</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">As well as the usual training material, attendees on this course also receive several useful handouts and exercises relating to absence management.</p><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">Topics covered:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">An Absence Management Model</strong> &ndash; this section identifies a simple model for managers to apply when dealing with absenteeism&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defining Absence</strong> &ndash; the text book definition will help learners clearly understand what is meant by absence&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Types of Absence</strong> &ndash; unravelling the different types of absence and distinguishing between absence and leave&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Classifying Absence</strong> &ndash; by classifying types of absence, the learner can begin to get a steer on how to manage it&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Statistics</strong> &ndash; identifying the real cost of absence and looking at regional and sector differences&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Reasons for Absence</strong> &ndash; considering the high-level issues that have an impact on absence, like culture and job design&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Causes of Sickness</strong> &ndash; here the national league tables of sickness causes are discussed, giving the learner the chance to reflect on their own team or company&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Absence Management &ndash; Stage 1</strong> &ndash; contracts, policies, procedures and legal entitlements are all examined here, to allow learners to get a grasp of what they have to know to&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Absence Management &ndash; Stage 2</strong> &ndash; record keeping, costing absence and benchmarking provide the chance for analysis and understanding in the context of the learner&rsquo;s own organisation&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Absence Management &ndash; Stage 3</strong> &ndash; setting out the skills and interventions that managers need to apply in the effective management of absence, including: communication, professional advice, workplace issues and return to work interviews&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Traditional Approaches</strong> &ndash; an examination of performance management, sick pay, discipline, recruitment and selection and how these can lend themselves to effective absence management&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Reducing Absenteeism</strong> &ndash; through less traditional approaches, looking at &lsquo;carrots and sticks&rsquo;, targets, employee assistance, unusual initiatives and organisational culture.&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Recent&nbsp;Developments</strong> &ndash; considering the impact of &lsquo;fit notes&rsquo; and potential pandemics.</span></li></ul></div></div></section><section data-element_type="section" data-id="aa2c70a" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="e197c99" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="a047155" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Who should attend</h2></div><div data-element_type="widget" data-id="bfe9819" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">This course has been designed for anyone that deals with absence or needs to have an awareness of the <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">absence management</strong> process. This could include; Team leaders, supervisors, managers, HR professionals and anyone else involved in the management of people or organisations.</p></div></div></section><section data-element_type="section" data-id="a8722c0" fr-original-style=" color: rgb(102, 102, 102);" style="color: rgb(102, 102, 102); box-sizing: border-box;"><div data-element_type="column" data-id="afef30f" fr-original-style="" style="box-sizing: border-box;"><div data-element_type="widget" data-id="fde7bee" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style=" color: var( --e-global-color-primary );" style="color: var( --e-global-color-primary ); box-sizing: border-box;">Requirements for Attendance</h2></div><div data-element_type="widget" data-id="d06a369" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">None.</p></div></div></section>

Absence Management

Reading

<p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);">This course has been designed and approved by the ILM (Institute of Leadership and Management). The recognition from the ILM means delegates receive an ILM Recognised Certificate from the ILM upon successful completion of the course.</p><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">All of our ILM Programmes are provided in partnership with&nbsp;<a href="https://www.thebcfgroup.co.uk/interpersonal/train-the-trainer.php" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);">The BCF Group</a>, which is the ILM Approved Centre we deliver under.</p><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(17, 86, 166);">Venue Details</h3><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Nottingham</h5><p style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">The BCF Group Ltd, 5 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DG</p><img src="https://www.dicksontraining.com/images/wheelchair-icon.jpg" alt="" width="20" height="20" border="0" style="color: rgb(125, 125, 125); cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="color: rgb(125, 125, 125);" fr-original-class="fr-draggable"><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style="color: rgb(125, 125, 125);">&nbsp;Suitable for Wheelchairs</span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><img src="https://www.dicksontraining.com/images/venue-pics/nottingham.png" alt="" width="150" height="96" border="0" style="color: rgb(125, 125, 125); cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="color: rgb(125, 125, 125);" fr-original-class="fr-draggable"><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">All Nottingham courses are held at the head office of The BCF Group. The comfortable training suites (which are situated on ground level, as well as the toilet facilities, making them wheelchair-friendly) are fully air conditioned with natural daylight. Plentiful on-site free car parking is also available.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1a.png" alt="In-House Training Courses" title="In-House Training Courses" width="327" height="219" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Train The Trainer course has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course syllabus is flexible and can be tailored to the specific requirements of your organisation and industry.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you would like to discuss how we can tailor this Train The Trainer course for you and/or run it at your premises, please contact us.</p></section></article><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><a name="Coursedates" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Classroom Course - Nottingham (NG12 4DG)</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost: &pound;895 + vat</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strike fr-original-style="" style="box-sizing: border-box;">16-17 April 2024</strike>&nbsp;- COURSE FULL</li><li fr-original-style="" style="box-sizing: border-box;">29-30 April 2024</li><li fr-original-style="" style="box-sizing: border-box;">18-19 June 2024</li><li fr-original-style="" style="box-sizing: border-box;">15-16 August 2024</li><li fr-original-style="" style="box-sizing: border-box;">14-15 October 2024</li><li fr-original-style="" style="box-sizing: border-box;">03-04 December 2024</li></ul><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Classroom Course - Reading (RG41 5QS)</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost: &pound;895 + vat</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">05-06 March 2024</li><li fr-original-style="" style="box-sizing: border-box;">25-26 June 2024</li><li fr-original-style="" style="box-sizing: border-box;">26-27 September 2024</li><li fr-original-style="" style="box-sizing: border-box;">05-06 December 2024</li></ul><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Zoom&trade; Course</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost: &pound;795 + vat</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">March 2024</strong>&nbsp;- 25th March (morning), 25th March (afternoon), 26th March (morning), 26th March (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">May 2024</strong>&nbsp;- 21st May (morning), 21st May (afternoon), 22nd May (morning), 22nd May (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">July 2024</strong>&nbsp;- 18th July (morning), 18th July (afternoon), 19th July (morning), 19th July (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">September 2024</strong>&nbsp;- 18th September (morning), 18th September (afternoon), 19th September (morning), 19th September (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">November 2024</strong>&nbsp;- 13th November (morning), 13th November (afternoon), 14th November (morning), 14th November (afternoon)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">January 2025</strong>&nbsp;- 21st January (morning), 21st January (afternoon), 22nd January (morning), 22nd January (afternoon)</li></ul></section></article><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><br fr-original-style="" style="box-sizing: border-box;"></article></section></section>

Dickson Training Ltd

Train The Trainer Course

Classroom Course

Online Course

<h3 style="color: rgb(55, 55, 55); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(55, 55, 55);">Audience</h3><p style="color: rgb(55, 55, 55); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(55, 55, 55);">This is an intermediate course for system and database administrators, application developers, and other individuals who need a technical introduction to selected new features of Db2 13 for z/OS.</p><h3 style="color: rgb(55, 55, 55); box-sizing: border-box;" fr-original-style=" color: rgb(55, 55, 55);">Prerequisites</h3><div style="color: rgb(55, 55, 55); box-sizing: border-box;" fr-original-style=" color: rgb(55, 55, 55);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You should have practical experience with Db2 for z/OS</p></div><h3 style="color: rgb(55, 55, 55); box-sizing: border-box;" fr-original-style=" color: rgb(55, 55, 55);">Duration</h3><p style="color: rgb(55, 55, 55); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(55, 55, 55);">2 days.&nbsp;</p><h3 style="color: rgb(55, 55, 55); box-sizing: border-box;" fr-original-style=" color: rgb(55, 55, 55);">Course Objectives</h3><p style="color: rgb(55, 55, 55); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(55, 55, 55);">Learn about the new features and enhancements of Db2 for z/OS (v13), including the technical detail of the functional enhancements of this significant new version of Db2 for z/OS.</p><h3 style="color: rgb(55, 55, 55); box-sizing: border-box;" fr-original-style=" color: rgb(55, 55, 55);">Course Content</h3><ul style="color: rgb(55, 55, 55); box-sizing: border-box;" fr-original-style=" color: rgb(55, 55, 55);"><li fr-original-style="" style="box-sizing: border-box;">Unit 1: Db2 v12 Function Levels: Selected Highlights</li><li fr-original-style="" style="box-sizing: border-box;">Unit 2: Migrating to Db2 13</li><li fr-original-style="" style="box-sizing: border-box;">Unit 3: Availability &amp; Scalability</li><li fr-original-style="" style="box-sizing: border-box;">Unit 4: Performance</li><li fr-original-style="" style="box-sizing: border-box;">Unit 5: Application Management and SQL Changes</li><li fr-original-style="" style="box-sizing: border-box;">Unit 6: SQL Data Insights</li><li fr-original-style="" style="box-sizing: border-box;">Unit 7: Security</li><li fr-original-style="" style="box-sizing: border-box;">Unit 8: IBM Db2 Utilities</li><li fr-original-style="" style="box-sizing: border-box;">Unit 9: Instrumentation and Serviceability</li></ul>

Verhoef Training Ltd.

New Db2 13 Functions and Features - CV321G

Early bird

Book your place early to get an extra discount!

Tom Reynolds

Product Management

Agile

Agile PM

Productivity

Kanban

Agile Coach

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 24-26 September

Standard

Early Bird

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">If you are new into the role of assessing; want to become a qualified assessor or assess learners as part of a teaching or training role, this qualification will provide you with a sound knowledge of using assessment competently and appropriately.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course is delivered over 4 x half day workshops via Zoom, followed by 3 assignments.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">Through attending this course, you will be able to understand:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">The role of an assessor and others involved in the assessment process</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">How to plan assessment</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Different assessment methods and making assessment decisions</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">How to involve learners and others in the assessment process</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Legal and regulatory requirements relating to assessment</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This course can be completed in bilingually (workshops are in English, assignments and mentoring can be done in Welsh)</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">Following completion of this course, you can complete further qualifications in assessment, once you have access to two learners to carry out assessment with.</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(58, 58, 58);">First step on the ladder to becoming a qualified assessor</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Do not have to be working in a role as an assessor</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Interactive online workshops and one to one support to complete assignments</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Course delivery, mentoring &amp; support with an experienced assessor</div></li></ul></div>

If you are new into the role of assessing; want to become a qualified assessor or assess learners as part of a teaching or training role, this qualification will provide you with a sound knowledge of using assessment competently and appropriately.
The course is delivered over 4 x half day workshops via Zoom, followed by 3 assignments.
Through attending this course, you will be able to understand:
The role of an assessor and others involved in the assessment process
How to plan assessment
Different assessment methods and making assessment decisions
How to involve learners and others in the assessment process
Legal and regulatory requirements relating to assessment



Further Information
This course can be completed in bilingually (workshops are in English, assignments and mentoring can be done in Welsh)
Following completion of this course, you can complete further qualifications in assessment, once you have access to two learners to carry out assessment with.



Benefits
First step on the ladder to becoming a qualified assessor
Do not have to be working in a role as an assessor
Interactive online workshops and one to one support to complete assignments
Course delivery, mentoring & support with an experienced assessor

Panda Education and Training Ltd

Assessor Training

Level 3 Award in Understanding the Principles and Practices of Assessment

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Bunnyfoot were the pioneers and are now one of the leading providers of the Certified Professional for Usability and User Experience &ndash; Foundation Level (CPUX-F) in the United Kingdom. Created in association with the international UXQB, this professional 3-day UX certification programme covers user experience methods and theories &ndash; and is independently assessed/certified.</p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">The CPUX course was hugely insightful and I thoroughly enjoyed taking it. I left with the knowledge and understanding that has allowed me to talk confidently to senior managers about human-centred design and user experience, and the certification really demonstrates my expertise in the field.</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Debbie Maxwell</strong></strong><br fr-original-style="" style="box-sizing: border-box;">Digital Marketing Manager, Legal &amp; General</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Absolutely! The Foundation level certification is appropriate for anyone who works in UX or who wants to become familiar<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong>with the basics of usability, for example, Product Managers, Software Developers and Designers of all interactive systems that have a user interface.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you want to:</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">&bull; ensure that your knowledge of usability and user experience is completely up-to-date;<br fr-original-style="" style="box-sizing: border-box;">&bull; acquire knowledge and skills that follow the established conventions;<br fr-original-style="" style="box-sizing: border-box;">&bull; have recognised proof of your knowledge of usability and user experience&hellip;</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">&hellip;then CPUX-F is for you!</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The certification gives you the qualification needed to advance to the higher certificates in the areas of usability testing (CPUX-UT) and user requirements engineering (CPUX-UR).</p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The course is based on content from the <a href="http://www.uxqb.org/en/" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">International Usability and User Experience Qualification Board</a> (UXQB) and is delivered remotely.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The course provides an introduction to usability and user experience in the areas of:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Usability principles and guidelines</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understanding and defining the context of use:</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Procedures for analysis</li><li fr-original-style="" style="box-sizing: border-box;">Observation</li><li fr-original-style="" style="box-sizing: border-box;">Interviews</li><li fr-original-style="" style="box-sizing: border-box;">Personas</li><li fr-original-style="" style="box-sizing: border-box;">Scenarios</li><li fr-original-style="" style="box-sizing: border-box;">User groups</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How to gather and specify user requirements</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Describing user interactions:</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Design</li><li fr-original-style="" style="box-sizing: border-box;">Low and high-fidelity prototypes</li><li fr-original-style="" style="box-sizing: border-box;">Dialogue principles</li><li fr-original-style="" style="box-sizing: border-box;">Heuristics</li><li fr-original-style="" style="box-sizing: border-box;">Guidelines</li><li fr-original-style="" style="box-sizing: border-box;">Best-practice error messaging</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Usability testing and other evaluation methods</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">A step-by-step approach to running a usability test</li><li fr-original-style="" style="box-sizing: border-box;">Typical errors</li><li fr-original-style="" style="box-sizing: border-box;">Heuristic evaluation</li><li fr-original-style="" style="box-sizing: border-box;">Questionnaires</li></ul></li></ul><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Interviews</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Personas</li><li fr-original-style="" style="box-sizing: border-box;">Scenarios</li><li fr-original-style="" style="box-sizing: border-box;">User group profiles</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Systematically deriving user needs from context of use descriptions</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Differentiate between types of user needs</li><li fr-original-style="" style="box-sizing: border-box;">Apply quality factors for user needs</li><li fr-original-style="" style="box-sizing: border-box;">Recognise user needs in context of use information</li><li fr-original-style="" style="box-sizing: border-box;">Formulate user needs so that enables requirements can be derived</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Deriving, specifying, structuring and prioritising user requirements</strong><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Validate user requirements with users</li><li fr-original-style="" style="box-sizing: border-box;">Use of a structured scheme for prioritisation</li><li fr-original-style="" style="box-sizing: border-box;">Ranking the relevance of user requirements together with users<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></li></ul></li></ul><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;"></p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">Really enjoyed the course at Bunnyfoot! It gave me a good overview of human centred design, and our teacher helped us understand how this fitted with latest industry practice, and it put me in a good position for the exam!</em>?<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Amy Tatton-Brown</strong><br fr-original-style="" style="box-sizing: border-box;">Digital e-Commerce Conversion Manager, Lloyds Banking Group<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></cite></blockquote><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Certification</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">In order to gain the CPUX-Foundation certification, you must pass the 75-minute test that consists of 40 multiple choice questions. To pass, you must score at least 28 points out of the 40 possible.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">You can find a complete example of a certification test on the <a href="https://uxqb.org/en/certification/foundation-level/" target="_blank" rel="noreferrer noopener" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">UXQB website</a></p><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What are the UXQB and CPUX?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">The International Usability and User Experience Qualification Board (UXQB) is a consortium of internationally recognised experts in usability and user experience. UXQB&rsquo;s objective is to develop, maintain and manage the CPUX certification programs.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">CPUX is an international standard for qualification of people working professionally within UX. So far unions in six European countries have joined UXQB: Germany, Switzerland, Austria, England, Holland and Denmark.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Read more about UX certification at <a href="https://uxqb.org/en/certification/foundation-level/" style="color: rgb(172, 55, 180); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(172, 55, 180);">uxqb.org&nbsp;</a>where you can also find curricula and examples of the tasks that you have to solve if you want to be certified. The course includes many additional, unpublished examples of test tasks.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for Remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li></ul>

Bunnyfoot

UI / UX Design

Ux Research

Bunnyfoot were the pioneers and are now one of the leading providers of the Certified Professional for Usability and User Experience – Foundation Level (CPUX-F) in the United Kingdom. Created in association with the international UXQB, this professional 3-day UX certification programme covers user experience methods and theories – and is independently assessed/certified.

Certified Professional for Usability and User Experience – Foundation Certification (CPUX-F)

Cambridge

Research Quality Association

Quality Assurance for Good Laboratory Practice

RQA Member

Non Member

Nottingham

ILM Level 3 Award in Leadership and Management

<h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(97, 32, 103);">Course description</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">This course covers the basics &ndash;&nbsp;from what we mean by accessibility and why we should be thinking about it, through to how to design and test your websites and apps for accessibility.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">You will get loads of supporting information &ndash; everything you need to bring your team and management on your accessibility journey &ndash; and there will be plenty of practical exercises, looking at and analysing real websites for basic accessibility. It&rsquo;s fun, it&rsquo;s interactive and you will meet interesting people to exchange ideas and experiences with!</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><blockquote style="color: rgb(33, 33, 33); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><p style="color: rgb(33, 33, 33) !important; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33) !important;">&ldquo;<em fr-original-style="" style="box-sizing: border-box;">I would definitely recommend Bunnyfoot&rsquo;s courses. The day was useful, informative and had the evidence to back it all up.</em>&ldquo;</p><cite style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Jessica Woods</strong></strong><br fr-original-style="" style="box-sizing: border-box;">UX Designer, House of Commons</cite></blockquote><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-description.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Is it for you?</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">If you are responsible for writing website content, designing websites or coding them, and you want to know how to do that in such a way that as many people as possible are able to navigate and interact with them, then this course is for you.</p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">What you will learn</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Topics covered in the course include:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">What we mean by accessibility and disability</li><li fr-original-style="" style="box-sizing: border-box;">Why we should design accessible websites</li><li fr-original-style="" style="box-sizing: border-box;">An overview of assistive technologies</li><li fr-original-style="" style="box-sizing: border-box;">How to find out how accessible your website or app is</li><li fr-original-style="" style="box-sizing: border-box;">Useful processes and tools for evaluation</li><li fr-original-style="" style="box-sizing: border-box;">12 principles for evaluating and producing accessible design, content and code</li><li fr-original-style="" style="box-sizing: border-box;">An introduction to the Web Content Accessibility Guidelines (WCAG)</li></ul><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Learning objectives</h2><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"></p><p style="color: rgb(33, 33, 33); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">After completing the training, you will be able to:</p><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Understand more about the access needs of your users</li><li fr-original-style="" style="box-sizing: border-box;">Communicate the importance of accessibility&nbsp;to senior stakeholders</li><li fr-original-style="" style="box-sizing: border-box;">Confidently explain ways of improving your website&rsquo;s accessibility to your teams</li><li fr-original-style="" style="box-sizing: border-box;">Test your website to check if it meets basic accessibility requirements</li><li fr-original-style="" style="box-sizing: border-box;">Produce content that is accessible</li></ul><h2 style="color: rgb(97, 32, 103); box-sizing: border-box;" fr-original-style=" color: rgb(97, 32, 103);">Necessary for remote learning</h2><ul style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><li fr-original-style="" style="box-sizing: border-box;">Access to Zoom</li></ul><figure style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><img alt="" data-src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" src="https://www.bunnyfoot.com/wp-content/plugins/bunnyfoot-wp-helper/inc/images/training-beneath-all.png" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure>

Web Accessibility

Accessibility

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design. 

Practical Accessibility

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 4 week online Course is suitable for complete beginners and improvers who would like to learn to paint in Watercolour.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Each session is 40 minutes live on Tuesday evening and start at 7.00-7.40pm Via Zoom<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">On this Course you will:<br fr-original-style="" style="box-sizing: border-box;">* learn to prepare your water colour paints and mix colours.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">* learn a variety of watercolour techniques including, washes, wet in wet, graded, dry brush Flat Wash, Loose watercolour see photos, we will cover a variety of subjects.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">* will be taught live by your tutor online via zoom with step- by -step demonstrations and clear explanations of the various stages.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">* Learners will then carry the various tasks alongside the tutor who will be at hand for any questions that you may have.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">This is a 4 week course offered live online via zoom this course rolls on and new dates will be added.</p>
<h2 fr-original-style="" style="box-sizing: border-box;">What&#39;s included in the price?</h2>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Online Tuition<br fr-original-style="" style="box-sizing: border-box;">Step by step Demonstrations via Zoom in the live class<br fr-original-style="" style="box-sizing: border-box;">Clear explanation from your Tutor<br fr-original-style="" style="box-sizing: border-box;">reference handouts sent via email</p>
<h2 fr-original-style="" style="box-sizing: border-box;">What you will need</h2>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Starter Kit Available from Tutor - Please email for details<br fr-original-style="" style="box-sizing: border-box;">Watercolour paints - tubes or pans<br fr-original-style="" style="box-sizing: border-box;">Watercolour paper ( Cold Pressed 300 gsm 140lb)<br fr-original-style="" style="box-sizing: border-box;">Round watercolour brushes- size 4 and 6 ( or similar)<br fr-original-style="" style="box-sizing: border-box;">HB graphite pencil to draw image<br fr-original-style="" style="box-sizing: border-box;">Eraser<br fr-original-style="" style="box-sizing: border-box;">Mixing Palette<br fr-original-style="" style="box-sizing: border-box;">2 x jars of clean water<br fr-original-style="" style="box-sizing: border-box;">Kitchen paper<br fr-original-style="" style="box-sizing: border-box;">Hairdryer<br fr-original-style="" style="box-sizing: border-box;">Sketchbook<br fr-original-style="" style="box-sizing: border-box;">Tracing paper</p>
<h2 fr-original-style="" style="box-sizing: border-box;">Suitable for</h2>
<ul fr-original-style="" fr-original-class="fa-ul course-checklists" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Adults</li>
<li fr-original-style="" style="box-sizing: border-box;">Engagement, birthdays &amp; anniversaries</li>
<li fr-original-style="" style="box-sizing: border-box;">Intermediate level</li>
<li fr-original-style="" style="box-sizing: border-box;">Seniors</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for beginners</li>
<li fr-original-style="" style="box-sizing: border-box;">Teenagers</li>
<li fr-original-style="" style="box-sizing: border-box;">Wheelchair users</li>
</ul>

Art By Purnima

Watercolour Painting

Watercolour Techniques for All - 4 week Online Course Tuesday Evenings Via Zoom



The Real Estate Investment School is a four day course, that unravels the complexity of Investment Cash Flows through Advanced Modelling, Interpretation and Theory.
With a strong emphasis on practical application, you will gain a profound understanding of the complexities involved in analysing investment cash flows and interpreting their implications for effective decision-making.
Upon completion of the course, you will have the expertise to confidently model investment cash flows to a proficient level, empowering you to make informed financial decisions and drive positive outcomes for your investments.


The Investment focused school combines three of our courses:
Real Estate Analyst
Real Estate Modelling Masterclass
Understanding Key Principles of Real Estate Financial Modelling


On this course you will…
Construct Investment Financial Models starting from foundational principles
Learn how to value an appraise property investments.
Gain a comprehensive understanding of modelling tenancy schedules, including lease structures, rental income projections, lease expiry analysis, and lease renewal
Develop proficiency in creating robust models.
Understand how the application and use structure finance products in Real Estate
Learn advanced modelling techniques to analyse underlying asset risk
Appreciate the importance of data in investment cash flow modelling.
Gain a deep comprehension of the interrelationship between the metrics used in investment cash flow modelling


Who will benefit from this School?
Real Estate professionals at any level with exposure to real estate financial models on a frequent basis
Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members
Mid-level to senior Real Estate Analysts
Real Estate Managers who would like to gain an understanding of the dynamics of debt and financial return fluctuations in more detail
Property industry modellers who would like to be fully proficient in building complex financial models


Course Outline
Day One
Real Estate Analyst I
Know how to build a property asset cash flow, analyse geared, and un-geared IRRs.
Term & Reversion and Layer Method Valuation (Intro to Excel)
Equivalent Yield (Solver, Scenario and Goal Seek functions)
Single-Let Discounted Cash Flow
Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)
Analysis and use of date series
Internal Rate of Return (IRR) and Net Present Value (NPV)
Comparing Value, Price and Worth
Adding borrowing and analysing geared returns
Introducing Rent Reviews and other ‘events’ into cash flows
The ‘Rent Function’ concept and Logic functions (IF,OR,AND)
Sensitivity analysis


Day Two
Real Estate Analyst II
Know how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.
The ‘Rent Function’ and Multi-let cash flows
The ‘date problem’ and assumptions in property asset cash flows
Reducing the rent function, intermediate calculations and modelling theory
Modelling lease expiries, break clauses, voids, and upward only covenants
Incorporating time-varying rental growth rates
Analysing multi-let cash flows to see if the leases are sufficiently diversified
Further IRR analysis (XIRR, MIRR)


Day Three
Real Estate Modelling Masterclass
Mezzanine debt modelling
Joint Venture structures between developers and lender/equity partners
Promote and profit share structure calculations
Advance project cash flows with mezzanine debts
Key Real Estate and investment risks, risk adjustment of exit yields
Sensitivity and Scenario Analysis
Monte Carlo Analysis


Day Four
Understanding Key Principles of Real Estate Financial Modelling
Real Estate Financial Modelling Mathematics
Time Value of Money
Net Present Value (NPV)
Internal Rare of Return (IRR)
Growth
What Discount Rate?
Certainty of a cash flow
Liquidity


Price, Value & Worth
Comparing Price, Value and Worth
Conventional Valuation Methods
Term and Reversion, Layer Method
Property Yields and Capitalisation Method
Exit calculations across Europe


Discounting Cash Flow Models
Investment Appraisal Models
Cash flow inputs: Rents, Yields, Growth Rates, Target Returns
Cash-on-Cash and Equity Multiple
Discount Rates & Exit Cap Rate
Operating Assumptions
Adding borrowing and analysing geared returns


Model Interpretation and Analysis
Sensitivity analysis and scenario analysis
Growth and inflation
Performance measures
Contemporary issues for analysis (such as the rise in interest rates


Included in the Course
CPD Accredited Certificate & LinkedIn Proficiency Badge
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Investment School such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Financial Modelling

Property Investment

Financial Analysis

Microsoft Excel

The Real Estate Investment School is a four day course, that unravels the complexity of Investment Cash Flows through Advanced Modelling, Interpretation and Theory.

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