365 Courses in Coventry

Mental Health First Aid England Aware is an introductory course designed to increase mental health awareness and give an understanding of how to look after wellbeing and challenge stigma. Through an interactive instructor-led live session, you will learn: * What mental health is and how to challenge stigma * An introduction to some common mental health issues * Confidence to support someone who may be experiencing mental ill health * Ways to look after your own mental health and support wellbeing OUTLINE * What is mental health? * Mental Health Continuum * Factors that affect mental health * Stigma * Stress and stress management * Spotting signs of distress * Mental health conditions: * Depression * Anxiety disorders * Psychosis * Eating disorders * Suicide * Self-harm * Recovery * Take 10 Together - starting a supportive conversation * Supporting mental health in the workplace * Useful statistics * Helpful resources

We need to talk openly about how we are performing and we sometimes need to have an 'honest' conversation with our manager. We all know this, but it can be difficult. This short, focused workshop will give you the confidence and skills to have a conversation with your manager (or anyone else for that matter) about your performance and how you can add value. It will focus on how to get yourself heard and build better working relationships with those key to your success. The programme will help you: * Overcome the barriers to effective performance conversations * Receive feedback without taking it personally * Improve working relationships with your manager * Agree realistic expectations and targets (and get 'buy-in' for them) * Improve your communication style * Plan and prepare for honest conversations in the workplace 1 WHAT IS AN HONEST CONVERSATION? * Why don't we have them more often? * What stops us? * The cost of not having them 2 ASKING FOR FEEDBACK 3 PREPARING FOR CHALLENGE 4 THE EXPECTATIONS CONVERSATION 5 YOUR COMMUNICATION STYLES 6 PLANNING AND PREPARING FOR AN HONEST CONVERSATION

Developing a network of MHFA Champions is a key step in creating a mentally healthy workplace. The MHFA Champion one-day course will give you all the skills you need to be an MHFA Champion. This one-day course trains you as an MHFA Champion, giving you: * An understanding of common mental health issues * Knowledge and confidence to advocate for mental health awareness * Ability to spot signs of mental ill-health * Skills to support positive wellbeing 1 INTRODUCTION TO MHFA AND UNDERSTANDING MENTAL HEALTH (3 HOURS 30 MINS) * About Mental Health First Aid * About mental health and stress in the workplace * Stigma and discrimination * Depression * Anxiety disorders * Other mental health issues (eating disorders, self-harm, psychosis) * Early warning signs of mental ill-health * Alcohol, drugs and mental health 2 MHFA CHAMPION IN PRACTICE (3 HOURS 30 MINS) * Applying the Mental Health First Aid action plan * Action 1: Approach the person, assess and assist with any crisis * Suicide * Action 2: Listen and communicate non-judgementally * Action 3: Give support and information * Action 4: Encourage the person to get appropriate professional help * Action 5: Encourage other supports * Recovery * Building a mentally healthy workplace * Action planning for using MHFA

THIS IS A ONE-DAY TRAINING EVENT TO HELP YOU: * Develop your awareness of mental health issues in the workplace * Enable you to act in a timely and constructive way to manage mental health issues that arise in the workplace * Enable you to promote and maintain good mental health in your working environment IT COVERS: * Mental health statistical overview; most prevalent mental health problems, contributing factors, effects on productivity and the costs of mental ill-health * Signs and symptoms of prevalent mental health conditions; 3 key indicators for all mental health problems * Stigma; what it is and how it affects people * Mental health legal and statistical overview: facts & figures, most prevalent mental health problems, aspects of the law, policy and procedural issues and guidelines for best practice * Pro-active and constructive principles and strategies to manage mental health issues, to support colleagues who may be vulnerable to mental ill-health, and promote mental wellbeing This workshop will give you: * Awareness of the key indications of mental ill-health * Recognition of the prevalence and effects of stigma * Knowledge of the wider picture; legal context * Greater understanding and confidence to act constructively to support individuals who are vulnerable to mental ill-health * The ability to take steps to actively promote mental-well-being in the workplace

In a world focused on digital media, 24-hour news channels and social channels, it’s really important to communicate with your audience – there are lots of opportunities to do this if you are interviewed by journalists.  There’s the chance to deliver expert comments or take part in in-depth features or give a quote about your business or organisation. The media wants to stay relevant and engaged with its audience and you can play a part in that and talk to your audience. -------------------------------------------------------------------------------- In our Broadcast Media Training Courses, we will teach you the best ways to share your story, how to answer those difficult questions and present yourself with confidence and style. This means you will capitalise on every opportunity. Our broadcast media and media interview training courses include: CRISIS MEDIA TRAINING BENEFITS  There are many reasons why businesses and organisations suddenly find themselves trending on social media or being talked about in the broadcast media. When something goes wrong, your every move is watched and then commented on online, putting you and your teams under even more pressure.  So if the worst should happen and you find yourself or your company or business suddenly in the public eye, you need to be prepared. We’ll help you learn how to manage your response ensuring clarity and confidence. It’s vital you don’t leave a vacuum for others to fill so let us help you respond effectively. WHY WOULD I EVER NEED CRISIS TRAINING? Brand reputation is the most important asset we have in the digital media age. Audiences want to engage with organisations which have credibility and authenticity. A crisis – not always of your making – can quickly undermine that if it’s handled badly. Communication is at the heart of crisis media training and we can show you how to deal with a wide range of situations, address concerns and criticism and ensure your message reaches audiences under the most pressured circumstances. WHO NEEDS TO ATTEND THE TRAINING? Crisis Media Training isn’t just for the most senior CEO’s or Managing Directors. In order to support the authenticity of your response it’s important the people on the ground can talk to the public. And in the age of social media, if you’re talking to the public, you’re talking to the media. So the people dealing with the crisis are the people who should know how to communicate in a crisis. There are times when the top bosses must talk as they are accountable and are happy to demonstrate that level of responsibility. But the media will also ask to talk to the people handling the problem and we can show them how. HOW DO I BOOK CRISIS MEDIA TRAINING? We can help you create the perfect training to stress test your messaging and make sure you’re ready to deliver your message if you find yourselves unexpectedly in the news. We’ll help you deal with challenging questions and diffuse the most tense of interviews. But our main criteria is that we design the training you want so we’ll work with you to create the perfect course. All you have to do is give one of our friendly team a ring on 0754 533 4269 or email us.info@cocomms.co.uk

This course is designed to assist those on site who have responsibility for managing all forms of...

This is an incredibly practical programme which has been developed to enable participants to improve their memory skills. The session focuses on specific techniques that can be used to improve retention of information. It also introduces the principles of mind-mapping By the end of this programme participants will be able to: * Explain how our brain processes and stores information * Describe the difference between short-term and long-term memory * Use specific techniques to improve retention * Explain the principles of mind mapping * Be able to use mind maps to plan and order information Each participant, no matter how poor they believe their memory to be, will by the close of the session have learnt techniques that enable them to memorise 53 items in a prescriptive order - a massive boost to their confidence in their memory skills. 1 AN INTRODUCTION TO THE BRAIN'S FUNCTIONS * Introductory brain-training * How the brain works * Left / right brain function * Short-term and long-term memory * Barriers to a good memory 2 MEMORY TECHNIQUES * Tips and techniques for improving memory * Basic word association * Chaining and linking * Touchstone techniques * Use of mnemonics * Memory hooks * Remembering names 3 MAXIMISING MEMORY * Minimising barriers * The importance of sleep and diet * Supplements which may affect memory 4 MIND-MAPPING * Purpose and principles * Creating a mind map * Use of colour to delight the eye and tickle the brain * How to use the output from a map

This workshop-based bite-size will provide space to explore some practical tools and ideas on how to be more resilient when faced with challenging and tough situations. There is an opportunity to do a self assessment and bring it to the day as a means to identify areas to work on and begin to master skills that will enhance resilient thinking. There will be time to explore what resilience is and understand the range of practical tools and techniques available that can be used beyond the workshop itself. By the end of the workshop participants will be able to: * Discuss and evaluate their personal strengths and areas for development in being more resilient at work * Understand what resilience involves and how to identify and challenge their own beliefs that undermine resilience * Understand the four aspects of resilience - confidence, adaptability, building support and maintaining a clear perspective * Understand how to use resiliency tools to help to cope better with the challenge of change * Review and evaluate their learning and have an action plan to take back and implement in the workplace 1 WELCOME, INTRODUCTIONS AND OBJECTIVES * Breaking the ice 2 IDENTIFYING CURRENT CHALLENGES IN RELATION TO WORK * How we handle these challenges 3 DEFINING RESILIENCE AND HOW AND WHY IT HELPS OUR PERSONAL EFFECTIVENESS AND THINKING 4 RESILIENCE SKILLS AND HOW TO DEVELOP THEM 5 LEARNING A RESILIENCE TOOL THAT PROMOTES NEW WAYS OF THINKING / WORKING 6 REVIEW AND EVALUATION OF LEARNING * Action planning

The course seeks to improve the wellbeing and experience of people with dementia and of the care staff working with them. It should improve your confidence in managing situations you find challenging.

Generating new leads and new business can be both time-consuming and frustrating. It's not easy - it takes skill, careful preparation and the creation of effective models and methods, even perhaps using formal approaches and scripts. Once generated, a new lead or enquiry must also be carefully managed to maximise the potential revenue it can generate. But it's crucial to get it right. If your company can afford not to worry about getting new business - congratulations! If your company is completely confident that it is performing at peak potential in generating new leads - again, congratulations! But if your company is working in the real world, couldn't your team do with some help, to become even just that little bit more effective, to make the process just that little less painful? This highly practical, intensive workshop gives sales teams the proven strategies and tactics they need to build a sustainable new business pipeline. This course will help participants: * Develop a clear and consistent process for new business development and lead-generation * Master the secret of effective new business development and lead-generation - 'only sell the appointment or next stage of the sales process, not your product or service' * Set and achieve the right level of new business development and lead-generation activity to achieve your personal and organisational sales goals * Apply the key principles of effective prospecting and pipeline management using a proven toolkit and approach * Overcome the most common 'put-offs' when conducting telephone or face-to-face business-development and lead-generation activities * Develop an engaging telephone voice and manner - and a 'networking personality' * Qualify potential opportunities with more accuracy on a consistent basis * Prioritise opportunities and manage their time when sourcing new business * Discover online sources of leads, contacts and referrals * Overcome psychological blocks to cold or warm calling - theirs and the client's * Identify potential prospects - and decision-makers and influencers within target prospects - with greater accuracy * Make outbound sales or appointment calls with improved confidence, control and results * Improve the conversion of calls to appointments by using more effective questions and sales messages * Get past gatekeepers and assistants more effectively * Make the most of your CRM software and systems 1 ONLINE MARKETING - WHAT WORKS! * Workshop overview and learning objectives * Choosing your social media channels * LinkedIn for sales and marketing * Designing and implementing an effective new business email campaign online * Creating a lead-generation strategy online - with case studies * Avoiding common mistakes in social media marketing * Case study: 'Best practice in social media sales and marketing' * Using blogs and video-based marketing (eg, YouTube) * New trends and how to keep your finger on the 'social media' pulse * Twenty essential websites and online marketing tools 2 MAKING APPOINTMENTS BY TELEPHONE * Planning the call, telephone techniques, integrating with email and online marketing * Developing a clear and consistent process to appointment-making * Setting and achieving the right level of telephone activity to achieve your appointment goals * Applying the key principles of effective prospecting and pipeline management generation, using a proven toolkit and approach * Overcoming the most common 'put-offs' to seeing or engaging with you * Overcoming psychological blocks to cold or warm calling - yours and the client's * Identifying potential prospects - and decision-makers and influencers within target prospects - with greater accuracy * Making outbound sales or appointment calls with improved confidence, control and results * Improving conversion of calls to appointments by using more effective questions and sales messages * The five keys to developing an engaging telephone voice and approaching manner 3 POWER NETWORKING * Strategies for networking and B2B referral-based marketing * The importance, and different types, of networking * How to work a room - preparation and strategy * Communication dynamics in networking - the power of the listening networker * Assumptions when networking * Business networking etiquette * Making connections, asking for cards, contact details and referrals, gaining follow-up commitments * Building relationships - follow-up and follow-through 4 DEVELOPING NEW LEADS * Strategies for first-time sales calls * Gaining rapport and opening first-time and new business sales calls effectively * Advanced consultative selling - questioning techniques to quickly and efficiently uncover opportunities, need areas and preferences * Presenting your solution to a new or first-time customer - creating an enthusiastic and compelling personalised and persuasive summary of your proposal * Value message - differentiate your solutions clearly and accurately, with tailored value statements * Presenting the right initial USPs, features and benefits and making them relevant and real to the customer * Smart ways to position price, emphasise value and be a strong player without being the cheapest or leading on price * Learn and use advanced techniques to determine customer needs, value and decision-making criteria in depth on a first-time call 5 ORGANISED PERSISTENCE - CRM AND PROSPECT-TRACKING * Organised persistence - sales tracking, following up on 'sleeping' customers, gaining referrals, time and territory management * Maintaining a good database for maximising new business ROI * Developing a contact strategy with different types and levels of contact * Analysing your contact base using state-of-the-art software and tools * Making the most of your CRM systems and solutions * Understanding that your attitude makes a difference when sourcing new business * Setting SMART objectives for new business development and lead-generation * Practical exercise - setting personal development and business goals * Time management tips to improve daily productivity * New business pipeline management strategies for peak sales performance 6 WORKSHOP SUMMARY AND CLOSE * Practical exercise - developing your new business action plan * Review and feedback