Name: Dealing with Customer Complaints
Price: 50 GBP
Availability: InStock

Birmingham

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Effective communication in the workplace is part and parcel of our daily lives, but not everyone is a natural.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you find it tough standing up in front of people? Does the thought of engaging with audiences in any setting fill you with anxiety? Is doing a remote video message to colleagues on Zoom or Teams a tough call? Do you do it regularly but need some professional guidance on whether it&rsquo;s working?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">At CoComms we can improve every aspect of your performance and offer a range of tips and techniques to help manage these environments and keep your audience engaged and interested.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><header fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-1" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-1" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Public Speaking and Presentation Training</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">In a professional setting it&rsquo;s vital to come across as dynamic, trustworthy, credible and real. You want people to trust you and in turn get behind your vision or plan or proposal. If you can achieve this you can improve your confidence, your engagement and your prospects.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Our training is designed to hone your presentation skills so whether you are pitching for work, taking colleagues through change or speaking to a new audience, you can do it with a clarity and confidence that makes your messages clear and insightful. The training includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Perfecting your slides</b>&nbsp;Working to produce a clean, easy to navigate slide deck that give logic and flow to your presentation.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Developing your storytelling</b>&nbsp;We use our journalistic techniques to show you how to build a story to keep your audience engaged with a well-structured and entertaining presentation.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Calls to Action</b>&nbsp;Make sure it is clear what you want to achieve and what you want from your audience.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Rehearse and Review</b>&nbsp;We film and then playback a range of practical presentation exercises so we can review your performance and work to make any improvements.</li></ul></div></header></section></div></header></section></div></header><aside fr-original-style="" style="box-sizing: border-box;"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-2" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-2" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><img width="103" height="103" src="https://cocomms.co.uk/wp-content/uploads/2020/09/school.svg" alt="" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Conference and Panel Training</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">The audience at a conference may be a captive one, but that doesn&rsquo;t mean they are always listening and engaging<br fr-original-style="" style="box-sizing: border-box;">with what you have to say. We can make sure your keynote speech or panel contribution is memorable, appreciated by your audience and beneficial to your business.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Our training looks at preparing for and delivering a speech from start to finish and includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Defining your big ideas</b>&nbsp;What is it you want to say and what do you want your audience to remember?</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Develop your narrative and script</b>&nbsp;How can you get across your message using storytelling.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Choosing the right language</b>&nbsp;How vibrant and energised language can make the difference in your speech.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">The tips and tricks to make sure your speech is memorable</b>&nbsp;How vocabulary and delivery techniques ensure your words are heard.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Controlling the message</b>&nbsp;How to deal with unhelpful questions and return to the main aspects of your story.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-3" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-3" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><img width="102" height="102" src="https://cocomms.co.uk/wp-content/uploads/2020/09/stakeholder.svg" alt="" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Stakeholder Communication Training</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">Engaging effectively with stakeholders with clarity and confidence can make all the difference to your relationships.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">A successful &ldquo;town hall&rdquo; meeting can win over your sceptics, convince those who are unsure and build a common goal between your business and stakeholders. Our stakeholder communication training prepares you for these vital meetings and includes:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Focusing the meeting</b>&nbsp;We look at how to control the meeting so the important business is covered and how to prepare for any questions or comments you may receive.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Keep control of the conversation</b>&nbsp;We teach you conversational techniques to focus on the main points without being too assertive or dismissive.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Rehearse and Review</b>&nbsp;We use video and practical role-play exercises to assess your performance and look for ways to improve.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Breaking down the information</b>&nbsp;We look at how to present facts and figures without overwhelming (or boring!) your audience. Our techniques will help you narrate the message in a clear and comprehensive way.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Making an impact</b>&nbsp;Using our journalistic experience we will work with you to develop your presentation skills to make the biggest impact and demonstrate credibility and authority.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-toggle="collapse" data-target="#content-4" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-toggle="collapse" data-target="#content-4" style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><img width="512" src="https://cocomms.co.uk/wp-content/uploads/2020/09/video-call-1.svg" alt="" style="width: 112px; height: 112px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 112px; height: 112px;" fr-original-class="fr-draggable"><h2 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Video Calls for Business</h2></div><div data-parent="#accordion" style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(233, 80, 29); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(233, 80, 29);">The world has changed. Now is the time to ensure your business is changing too. Many in-person meetings, conferences, networking events and clients hosting are, for now, a thing of the past. These face-to-face interactions have been replaced by video calls, webinars and online events.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">So, how do you develop contacts, maintain relationships and manage your team in this new virtual world? How do you look and sound confident, be heard, and build trust &nbsp;and credibility through a computer screen?</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">At CoComms, we are online communications experts and our years of experience in broadcasting mean we understand how to engage a virtual audience.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Interactive and practical training</b>&nbsp;We work with you through a variety of scenarios to analyse your performance on video calls.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Feedback on your performance</b>&nbsp;We offer supportive, positive feedback and share our tried and tested techniques so you can improve.</li><li fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Make Video Calls work for you</b>&nbsp;Through our training you will become more confident, more productive and more dynamic on video calls.</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h1 style="color: rgb(33, 59, 127); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 59, 127);">Contact us</h1><p style="color: rgb(214, 53, 22); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(214, 53, 22);">If you have a query regarding any of our services or would like to book a consultation for free initial advice and guidance please get in touch</p></div></div></div></aside></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/d3814918-fd59-4361-903e-32bc725af5aa/5570cd1a-e3fc-4810-a0f2-58de471ba244/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Cocomms - Coherent Communications

Communicate with Confidence

<p>Change the trajectory of your corporate career! Learn how to interact with stakeholders in the "correct" way to succeed in the corporate world. Enrol right away in this stakeholder management bundle to gain the skills you need to succeed in your work.</p> <p>This stakeholder management bundle is created by experts in the field to help you understand stakeholder management better. The courses in this bundle are the most pertinent ones, enabling you to use what you learn in practical situations. You will learn about a variety of subjects, including Microsoft Teams, Emotional Intelligence and Human Behavior, Time Management, Leadership and Management. Through the use of readily available tools, methodologies, and effective communication methods, this course will also enable and prepare you to manage and control your stakeholders.</p> <p>This Stakeholder Management bundle will keep you in the lead whether you're looking to advance your skills for your next position or to get ahead for a promotion. The course places a strong emphasis on developing your personal competency in your chosen subject while also providing crucial career insights in the pertinent work sector. With the help of this course, you'll be able to stand out from the competition and work more productively in the industry. If you need support with the stakeholder management course, we also have professionals that can assist you.</p> <p>Enrol right away to explore the benefits of the stakeholder management course and begin your learning journey.</p> <p>Along with this Stakeholder Management course, you will get <strong>10 premium courses, an original</strong><strong>hardcopy</strong>, <strong>11 PDF certificates (Main Course + Additional Courses) </strong>Student ID card as gifts.</p> <p><strong>This Stakeholder Management Bundle Consists of the following Premium courses: </strong></p> <ul> <li>Course 01: Stakeholder Management</li><li>Course 02: Level 2 Microsoft Office Essentials</li><li>Course 03: Microsoft Teams</li><li>Course 04: Report Writing</li><li>Course 05: Working from Home Essentials</li><li>Course 06: Mental Health and Working from Home</li><li>Course 07: Online Meeting Management</li><li>Course 08: Effective Communication Skills</li><li>Course 09: Time Management</li><li>Course 10: Leadership &amp; Management Diploma</li><li>Course 11: Emotional Intelligence and Human Behaviour</li></ul> <p><strong>Learning outcome:</strong></p> <p>When you finish this course, you'll learn the following:</p> <ul> <li>Stakeholder theories and maps</li><li>How to establish stable business relations with stakeholders</li><li>How to engage with Stakeholders</li><li>How to interact with stakeholders effectively</li><li>The process of Monitoring and Evaluating the Engagement</li><li>How to Handle Stakeholder Conflict</li></ul> <p>So enrol now in this Stakeholder Management Course to advance your career!</p><p><strong>Curriculum of Stakeholder Management Training</strong></p> <ul> <li>Module 01: Introducing</li><li>Module 02: Stakeholder Theories</li><li>Module 03: Stakeholder Mapping</li><li>Module 04: Building Strong Business Relationships With Stakeholders</li><li>Module 05: Stakeholder Engagement</li><li>Module 06: Stakeholder Engagement Through Effective Communication</li><li>Module 07: Monitoring and Evaluating the Engagement</li><li>Module 08: Managing Stakeholder Conflict</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the Stakeholder Management course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This course is open to all students, regardless of academic standing, and is intended for those who want to manage stakeholders effectively. This course will be helpful to everyone who wants to develop their "Professional" and "Personal" selves. Nevertheless, this course will be beneficial for</p> <ul> <li>Students</li><li>Project managers</li><li>Professionals</li><li>Software developers</li><li>Consultants</li><li>Engineers</li></ul> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our Stakeholder Management bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices.</p> <p>There is no time limit for completing this Stakeholder Management course, it can be studied in your own time at your own pace.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>This stakeholder management course will assist you in finding employment in this sector, including:</p> <ul> <li>Project manager</li><li>Business analyst</li><li>Business adviser</li><li>Business project manager</li><li>Business development manager</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Introducing Stakeholder Management</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p> <p>Please Note: The de.livery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost</p> </div>

                        </div>

Apex Learning

Stakeholder Management

General Admission

Packt

Content Creation

If you want to enhance your problem-solving and decision-making abilities with ChatGPT's predictive capabilities, streamline your communication, and improve efficiency in professional/personal settings, this course is for you. Acquire the skills to train and fine-tune ChatGPT for specific applications and industries.

ChatGPT 101 - Supercharge Your Work and Life with ChatGPT

Client Retention Certification <br /><br />Each business should manage disappointed clients every once in a while. Seeing how to determine client complaints so they return later on is critical to growing a business' benefits and notoriety. In this course, you will realize how fruitful organizations deal with hold their clients and how they utilize the standards of incredible client assistance to rapidly resolve objections. You will figure out how to speak with troublesome clients, how to utilize grievances as a chance to improve and how your demeanor can have a significant effect in settling a difficult circumstance. <br /><br />You Will Learn: <br /><br />Why each client merits remarkable help and how to react if a client submits an outlandish question <br /><br />The most effective method to cause a client to feel esteemed and regarded <br /><br />The most effective method to tune in to a client, show sympathy and pose the correct inquiries when they submit a question <br /><br />Why staff need to have adequate foundation information on the items and administrations they are selling <br /><br />Why critical thinking is a key ability you should create to appease a disappointed client <br /><br />Advantages of Taking This Course: <br /><br />On the off chance that you work in client care or aftersales, this course will show you how to determine client complaints rapidly and productively <br /><br />In the event that you direct representatives who work in client assistance, this course will assist you with investigating issues and improve consumer loyalty <br /><br />The relational abilities you will learn on this course are appropriate to other business circumstances, for example, haggling in gatherings <br /><br />This course will help you rethink client objections as a chance to improve the business, which thus will expand income

OnlineCoursesLearning.com

Customer Retention

Clinical Receptionist Administration <br /><br />When entering any clinical center, we may feel that the primary individual whom we see is a specialist or a medical attendant. Notwithstanding, by and large, you are presumably going to see a clinical assistant first. These receptionists are significant, as they are answerable for booking arrangements, recovering patient records and numerous other in the background obligations. Individuals who decide to become clinical receptionists regularly advantage by acquiring experience in a clinical setting, acquiring knowledge into the clinical field and having the option to help specialists and patients. While the job may not offer the compensation of a specialist or attendant, clinical receptionists are essential to empower clinical offices to run productively. This course will broadly expound on what a clinical secretary is and what they do. Initially, we examine a couple of capabilities that can assist you with mastering the important abilities that are expected of clinical receptionists. Then, we examine the ideal individual attributes, abilities and advantages of turning into a clinical secretary. At long last, we furnish you with a couple of steps to help kick you off, and a couple of expressions of counsel and tips. <br /><br />You Will Learn: <br /><br />Around a couple of sorts of capabilities that you can acquire for a clinical secretary position <br /><br />The individual attributes that businesses frequently search for in a likely clinical secretary <br /><br />The obligations and abilities that are expected of a clinical assistant <br /><br />Tip and counsel to help you become a clinical assistant <br /><br />The Benefits of Taking This Course: <br /><br />Understanding the stuff to turn into a clinical secretary <br /><br />Finding out about the advantages of turning into a clinical secretary <br /><br />You will realize where to begin while seeking after a clinical assistant job

Medical Receptionist Administration

Prologue to Photography <br /><br />Wherever you look there is a photograph of an individual, scene, creature, or item. Photography holds an uncommon spot in history and keeps on remaining on top as an esteemed ware, regardless of the multitude of mechanical headways. Individuals who find out about photography profit by acquiring another diversion, another attractive expertise and appreciation for their environmental factors. Having the option to take a fair photograph can likewise help your certainty and you can generally blessing your loved ones a superb scrapbook of recollections. In this course you will find out about the different parts of taking a decent photograph, the various sorts of photography and the advantages of figuring out how to utilize a camera productively. Then, you will figure out how to improve your photography abilities and what territories to concentrate on when endeavoring to take a decent picture. At long last, we will audit a couple of tips and guidance concerning consummating your photography abilities, the significance of training, etc. <br /><br />You Will Learn: <br /><br />What makes a decent photo <br /><br />The significance of photography in general <br /><br />The different parts of photography as a workmanship <br /><br />The various sorts of photography <br /><br />The significance of testing and learning photography strategies <br /><br />The advantages of taking great pictures <br /><br />The Benefits of Taking This Course: <br /><br />You will become familiar with another expertise <br /><br />Finding out about photography can help you assemble certainty and develop confidence <br /><br />You will actually want to utilize your camera to its most extreme potential <br /><br />The numerous utilizations for photos and the possibility to make a vocation

Introduction to Photography

Dealing with Your Workload <br /><br />The present workplace applies high tension on representatives, making it hard to work effectively. Work can overpower you. You can feel pushed and pulled every which way, losing the capacity to center. With consistently expanding timetables and more positions needing your consideration and time, the work environment climate can be unendingly requesting. In this manner, there is a requirement for an answer for help business people and representatives to more readily deal with their jobs and convey remarkable outcomes. Responsibility the executives is an expertise that everybody ought to create to adapt in the advanced work environment and conquer its high pressing factors. The answer for dealing with a high responsibility is receiving a proactive attitude rather than a receptive methodology. This course has been created to assist you with figuring out how to deal with your responsibility viably and productively. <br /><br />You Will Learn: <br /><br />What responsibility can mean for your life <br /><br />The need to figure out how to deal with your responsibility <br /><br />Instructions to deal with your responsibility <br /><br />The advantages of responsibility the board <br /><br />Advantages of Taking the Course: <br /><br />Taking this course will help you: <br /><br />Gain proficiency with the significance of dealing with your responsibility <br /><br />Gain proficiency with the advantages of responsibility the executives <br /><br />Create responsibility the board abilities <br /><br />Assume responsibility for your responsibility utilizing active tips <br /><br />Figure out how to focus on your responsibility <br /><br />Figure out how to make esteem and become more profitable through responsibility the executives <br /><br />Figure out how to utilize the 80/20 standard <br /><br />Figure out how to be more proactive in dealing with your responsibility <br /><br />Figure out how to make work plans

Managing Your Workload

Onboarding Tools Certification <br /><br />Onboarding is a critical piece of the enrollment interaction. Everybody, paying little mind to job or industry, should go through the onboarding cycle. These projects are more top to bottom than ordinary instructional classes, giving your new staff individuals important data about your organization, their part inside it and the corporate culture. Studies show that organizations that offer these projects have more significant levels of representative maintenance and fulfillment. Numerous HR offices across the UK are embracing these projects consequently, to build the odds that new workers see a positive outcome from the beginning. This course expounds on the onboarding devices that your association needs, to adequately and productively deal with your new workers. It starts by giving you a concise outline of the idea of onboarding, remembering a definition and its significance for the working environment. Then, it covers the instruments that you should use for accepting and conveying data to your new staff individuals. The devices that you can use to keep tabs on their development are additionally talked about in detail. At long last, we will give you the data that you need, to pick the best onboarding instruments for your association's exceptional requirements. <br /><br />You will Learn: <br /><br />The job of innovation in <br /><br />How you can utilize advanced structures to make the onboarding cycle simpler <br /><br />Data with respect to learning the board frameworks and how they can be useful <br /><br />Instructions to utilize agendas and Excel to follow progress <br /><br />Why you ought not zero in on cost <br /><br />Why you need to consider how regularly these onboarding programs are probably going to be utilized <br /><br />Advantages of taking this Course: <br /><br />Seeing more about the significance of <br /><br />Why and how to utilize recordings in your onboarding <br /><br />Figuring out how RACI can be applied to the onboarding cycle <br /><br />What explicit organization needs you ought to consider while picking onboarding apparatuses <br /><br />Seeing precisely what onboarding is and how it applies to each industry

Learning & Development

Onboarding

Onboarding Tools

Addressing and Listening Techniques Certification <br /><br />Addressing and listening procedures are at the core of compelling correspondence in an association. Poor and ineffectual correspondence is as much an expense to the business as powerful correspondence is a resource. Regarding the matter of correspondence, this isn't only an instance of productively and adequately passing on work directions, however it includes everything from giving and getting input, arrangements, client care and collaboration. Poor and incapable correspondence harms profitability and staff assurance. This course instructs the two imperative specialized devices, showing how they work in building useful business and individual connections. It expands on the current abilities of a representative and grows new ones, to make them both a decent audience and a decent examiner to capitalize on their associations with partners. <br /><br />What's Covered in the Course? <br /><br />Staff individuals can hope to cover the accompanying on this course: <br /><br />Existing addressing and listening abilities are upheld and upgraded, and new ones are created; <br /><br />A comprehension of the main relational abilities; <br /><br />Step by step instructions to impart all the more adequately; <br /><br />The causes and results of miscommunication; <br /><br />Guidance for executing significant tuning in and addressing abilities in the working environment; <br /><br />Instructions to recognize covered up implications in correspondence and how they give understanding into articulation; <br /><br />Figuring out how to effectively and brilliantly tune in, to uncover significant data and understanding; <br /><br />Powerful addressing, to help with examining data in associations with others; <br /><br />Step by step instructions to successfully and precisely pose numerous kinds of inquiries and comprehend in what circumstances they ought to be inquired; <br /><br />Methods to use the data got from questions, to improve clearness and clear up vagueness; <br /><br />The most effective method to carry out an activity plan, to upgrade qualities and keep on building information; <br /><br />Instructions to give and utilize positive criticism to self-improvement. <br /><br />What are the Benefits of the Course? <br /><br />Workers may hope to benefit from the accompanying advantages in relationship with this course: <br /><br />The organization profits by the upgraded addressing and listening abilities of the worker, as there is a prompt improvement in compelling correspondence; <br /><br />Better relational connections are encouraged, and cooperation and co-activity improve; <br /><br />There are less examples of miscommunication; <br /><br />The course is on the web and instructed in a measured configuration that empowers the worker to concentrate voluntarily;

Questioning and Listening Techniques

Managing Customer Complaints Certification <br /><br />Each business - even the greatest and best - needs to manage client objections. The business that can viably oversee objections keeps clients cheerful and assembles solid client connections. This course outfits representatives with the information and abilities that are vital, to expand client devotion, via a successful grievances taking care of cycle. It gives the abilities to the representative to perceive the error that has been made and settle on the most ideal manner by which to amend it, to the consumer loyalty's. The course is especially helpful as preparing for client confronting staff yet in addition for different representatives, who may have obligations that are identified with protest goal. <br /><br />What is Covered in the Course? <br /><br />All through this course, colleagues can hope to cover the accompanying points: <br /><br />The meaning of a grievance, so objections can be perceived right away; <br /><br />The most ideal manners by which to get grievances, to empower them to be successfully settled; <br /><br />Viable techniques to oversee grievances in an assortment of ways, to address the issues of each and every individual who is included; <br /><br />The harm that can be brought about by protests and how to limit it; <br /><br />The cycle of powerful protest the executives, so the grievances don't affect business proficiency and efficiency; <br /><br />Question goal strategies and procedures and how to utilize and apply them in the working environment; <br /><br />Undivided attention and powerful relational abilities that can be utilized in grievance goal; <br /><br />A comprehension of the client's passionate and mental requirements, as they identify with the objection and its goal; <br /><br />The most effective method to diffuse a tough spot of any kind; <br /><br />What's on the horizon as far as client support and how it manages grumblings; <br /><br />Instructions to make an activity plan that works, with regards to accepting and managing objections. <br /><br />What are the Benefits of the Course? <br /><br />There are a decent number of advantages related with this course and these include: <br /><br />Protests are responsive, so a business needs to have a grievances taking care of system that can be carried out, when the objection occurs - this course furnishes the representative with the necessary abilities, to perceive the kind of grumbling, recognize a goal and productively and viably execute it; <br /><br />Grumblings are settled rapidly, more proficiently and all the more viably; <br /><br />The worker acquires a more extensive information on client conduct and figures out how that identifies with fulfillment and unwaveringness; <br /><br />The course is particular, can be learned whenever and gotten to anyplace, with a web empowered gadget.

Dealing with Customer Complaints

Clockwork Eye Video Training

Photography & Video

Video

Video Marketing

Video Creation

Mobile Video Production

Film & Video

Video Design

Videography

Video Production

Video Editing

Video & Mobile Marketing

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost

Creating Video For Business (Interactive Workshop)

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">WE WORK HARD TO BE MORE PRODUCTIVE AND AVOID WASTING TIME. THEREFORE, THE MEETINGS WE HAVE SHOULD BE IMPORTANT.</h3><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In order to make the best use of our time, we need to be efficient.</strong>&nbsp;Our main goal is to increase productivity and avoid wasting time. Therefore, it is important that the meetings we have are meaningful and necessary.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Unlike the story of &ldquo;The Boy Who Cried Wolf,&rdquo; we want our meeting attendees to understand the value of our work.</strong>&nbsp;We show them by setting a good example. Over time, they realize that our meetings are held for important reasons. When attendees know that our meetings are productive, respectful (in terms of length and content relevance), and serve a purpose, they are happy to attend and contribute their best.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This class will help participants organize their ideas and communicate clearly.</strong>&nbsp;As facilitators, you will learn to be concise and communicate with confidence. By running more productive sessions, you will increase satisfaction and open up dialogue with your audience.</p><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">FORGE AHEAD &ndash; THE REWARDS AWAIT.</h5>&nbsp;<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">THROUGH THE IMPROVING COMMUNICATIONS&nbsp;<em fr-original-style="" style="box-sizing: border-box;">RUNNING EFFECTIVE MEETINGS</em>&nbsp;CLASS, YOU WILL:</strong></h4>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gain new perspective and methods to create better, more productive sessions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Have a clear purpose to keep focus and engage with interest;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Inspire facilitator-audience dialogue, ensuring a genuine exchange of ideas;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Manage distractions and disruptions appropriately, keeping efficiency; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Probe for information, getting the most useful level of detail for improvement.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Running Effective Meetings</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">As a trainer and human resources professional, I truly believe in the value that Dr. Atkins can add to any organization. The seminar he provided was easy to follow and thought provoking. His personable demeanor along with his humble spirit and obvious expertise make his sessions gems that you cannot afford to pass up.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Deirdre Cash, PHR</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Paco Group, NYC</span>

WE WORK HARD TO BE MORE PRODUCTIVE AND AVOID WASTING TIME. THEREFORE, THE MEETINGS WE HAVE SHOULD BE IMPORTANT.
In order to make the best use of our time, we need to be efficient. Our main goal is to increase productivity and avoid wasting time. Therefore, it is important that the meetings we have are meaningful and necessary.
Unlike the story of “The Boy Who Cried Wolf,” we want our meeting attendees to understand the value of our work. We show them by setting a good example. Over time, they realize that our meetings are held for important reasons. When attendees know that our meetings are productive, respectful (in terms of length and content relevance), and serve a purpose, they are happy to attend and contribute their best.
This class will help participants organize their ideas and communicate clearly. As facilitators, you will learn to be concise and communicate with confidence. By running more productive sessions, you will increase satisfaction and open up dialogue with your audience.
FORGE AHEAD – THE REWARDS AWAIT.THROUGH THE IMPROVING COMMUNICATIONS RUNNING EFFECTIVE MEETINGS CLASS, YOU WILL:
Gain new perspective and methods to create better, more productive sessions;
Have a clear purpose to keep focus and engage with interest;
Inspire facilitator-audience dialogue, ensuring a genuine exchange of ideas;
Manage distractions and disruptions appropriately, keeping efficiency; and
Probe for information, getting the most useful level of detail for improvement.
 
Online Format—Running Effective Meetings is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



As a trainer and human resources professional, I truly believe in the value that Dr. Atkins can add to any organization. The seminar he provided was easy to follow and thought provoking. His personable demeanor along with his humble spirit and obvious expertise make his sessions gems that you cannot afford to pass up.
Deirdre Cash, PHRPaco Group, NYC

Improving Communications Uk

RUNNING EFFECTIVE MEETINGS

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The colour energies are the essential building blocks of team and personal effectiveness, they develop the vital self awareness that makes flexibility possible.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Being flexible is the key to building effective and productive relationships.&nbsp; Adapting your style to connect with the style of your customer will lead to greater rapport.&nbsp; With rapport you can begin to influence your customer.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This virtual workshop has been designed for any group of people who want to learn how to build rapport quickly with lots of customers and other key stakeholders.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Building Influence &amp; Selling Skills Workshop is an interactive, informative and fun way to begin this journey. We focus on behaviours rather than personality and provide a common language that helps individuals identify how to flex their style and create stronger connections.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How will your team benefit from this workshop? They will:</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Understand individual strengths and potential development needs in this area</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Explore effective sales and influencing techniques for different audiences</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Optimise communication with stakeholders</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Consider how body language as well as written and verbal communication styles can influence this area</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Understand different clients&#39; drivers and blockers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✔ &nbsp; &nbsp;Learn ways to practically apply these concepts to current situations and clients</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We have worked with thousands of teams and individuals, which statement best describes your team:</p><ul style="list-style-type: disc; box-sizing: border-box;" fr-original-style="list-style-type: disc;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Inexperienced</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Want to develop pitching &amp; presenting skills</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Not hitting targets</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Looking to improve results</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Would benefit from sales skills development</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Influencing others regularly</li></ul><p id="isPasted" style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;">Take advantage of our add-on offers at the checkout and enhance your experience on this workshop.&nbsp; Buy a set of <a href="https://colour-energies.com/colour-energies-building-blocks/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Colour Energies Building Blocks</a> and/or a <a href="https://colour-energies.com/colour-energies-card-game/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Colour Energies Card Game</a> and see how easily you can embed the colour energies in your team.</p><p id="isPasted" style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Act Now! Contact us to bring the world of the colour energies to your team and experience the benefit of a common language that will drive your performance to a higher level.</strong></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://colour-energies.com/" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">Get in touch</a></p>

The colour energies are the essential building blocks of team and personal effectiveness, they develop the vital self awareness that makes flexibility possible.
Being flexible is the key to building effective and productive relationships. Adapting your style to connect with the style of your customer will lead to greater rapport. With rapport you can begin to influence your customer.
This virtual workshop has been designed for any group of people who want to learn how to build rapport quickly with lots of customers and other key stakeholders.
Our Building Influence & Selling Skills Workshop is an interactive, informative and fun way to begin this journey. We focus on behaviours rather than personality and provide a common language that helps individuals identify how to flex their style and create stronger connections.
How will your team benefit from this workshop? They will:
✔ Understand individual strengths and potential development needs in this area
✔ Explore effective sales and influencing techniques for different audiences
✔ Optimise communication with stakeholders
✔ Consider how body language as well as written and verbal communication styles can influence this area
✔ Understand different clients' drivers and blockers
✔ Learn ways to practically apply these concepts to current situations and clients
We have worked with thousands of teams and individuals, which statement best describes your team:
Inexperienced
Want to develop pitching & presenting skills
Not hitting targets
Looking to improve results
Would benefit from sales skills development
Influencing others regularly
Take advantage of our add-on offers at the checkout and enhance your experience on this workshop. Buy a set of Colour Energies Building Blocks and/or a Colour Energies Card Game and see how easily you can embed the colour energies in your team.
Act Now! Contact us to bring the world of the colour energies to your team and experience the benefit of a common language that will drive your performance to a higher level.
Get in touch

colour-energies.com

Disc

Team Building

Professional Selling Skills (PSS)

Business Leadership

Relationship Building

Insights

Influence Skills

Insights Discovery

Presentation Skills

Communication Skills

The four colour energies will give you the insights to transform your teams ability to influence customers and tailor their approach to different customers preferences.  By building deep rapport and creating trust your customers will strengthen their bond with your organisation.  Watch as your sales and profits exceed your expectations.

The 4 Colour Energies - Building Influence & Selling Skills

Book by the 10th October for 20% discount

Early Bird Offer

Buy a place and get a second place for 50% discount

Buy One place get a second half price

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					<div><p>The comprehensive Productive Lifestyle Training has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Productive Lifestyle Training today, and learn from the very best the industry has to offer!</p></div>
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					<div><p>This best selling Productive Lifestyle Training has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Productive Lifestyle Training is suitable for anyone who wants to build their professional skill set and improve their expert knowledge.</p><p>The Productive Lifestyle Training is CPD-accredited, so you can be confident you're completing a quality training course which will boost your CV and enhance your career potential. The Productive Lifestyle Training is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn.</p><p>After successfully completing the Productive Lifestyle Training, you will be awarded a certificate of completion  as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Productive Lifestyle Training will help you stand out from the crowd. You can also validate your certification on our website.</p><p>We know that you are busy and that time is precious, so we have designed the Productive Lifestyle Training to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. </p><p>Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.</p></div>
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Course Cloud

Productive Lifestyle Training

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Selling Skills&nbsp;► Into Action</strong>&nbsp;strengthens participants&rsquo; ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Outcomes</strong> &ndash; Participants will be able to:</p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify and reach the most promising prospects to increase efficiency,</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Research and understand each unique customer to demonstrate expertise and ability,</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct productive sales meetings that yield the best data to present the most effective solution,</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Present solutions that are fully aligned with the prospect&rsquo;s situation and needs, and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Work more effectively and resourcefully to close more business.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">ONLINE&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Selling Skills&nbsp;► Into Action</strong> is a 4-hour interactive online course.</i></p><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Dr. Atkins, thank you for sharing &lsquo;<em fr-original-style="" style="box-sizing: border-box;">Language of Happiness and Power of Praise</em>&lsquo; with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members&mdash;there is nothing better than that! Thanks again.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Olga Otero, Chapter President</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Human Resources Association of Palm Beach County (HRPBC)</span>

Selling Skills ► Into Action strengthens participants’ ability to apply a consultative, client-focused approach to the selling process. It is exercise-based, highly interactive and designed to yield results that can be put to use immediately.
Outcomes – Participants will be able to:
Identify and reach the most promising prospects to increase efficiency,
Research and understand each unique customer to demonstrate expertise and ability,
Conduct productive sales meetings that yield the best data to present the most effective solution,
Present solutions that are fully aligned with the prospect’s situation and needs, and
Work more effectively and resourcefully to close more business.
 
ONLINE—Selling Skills ► Into Action is a 4-hour interactive online course.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Dr. Atkins, thank you for sharing ‘Language of Happiness and Power of Praise‘ with our chapter! We enjoyed the interactive presentation and your professionalism. I received positive feedback from our members—there is nothing better than that! Thanks again.
Olga Otero, Chapter PresidentHuman Resources Association of Palm Beach County (HRPBC)

SELLING SKILLS

London

<h2>Enhancing Performance with Productive Conflict: In-House Training</h2>
 <p>Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better!</p>
 <p>Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
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 <li>Apply different models for understanding the lifecycle and dynamics of conflict</li>
 <li>Describe a physiological response to conflict and its impact on communication</li>
 <li>Recognize the correlation between a person's conflict style and how they respond to conflict</li>
 <li>Identify your own default responses to conflict and catch them in action</li>
 <li>Reframe automatic negative thoughts to create more positive interpersonal outcomes</li>
 <li>Utilize various tactics and strategies to transform destructive conflict responses into productive ones</li>
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                    <h3>Getting Started</h3> <ul> <li>Introductions and social agreements</li> <li>Course goal and objectives</li> <li>Opening activities</li> </ul> <h3>Module 1: The Dynamics and Anatomy of Conflict</h3> <ul> <li>Conflict basics</li> <li>Dynamics of conflict</li> <li>The anatomy of conflict</li> </ul> <h3>Module 2: Conflict Styles and Conflict</h3> <ul> <li>Conflict through the conflict style lens</li> <li>Exploring your style in conflict</li> <li>Destructive responses to conflict</li> </ul> <h3>Module 3: Changing Your Response to Conflict</h3> <ul> <li>Changing your conflict response</li> <li>Three steps to productive conflict</li> <li>Choosing a productive conflict response</li> </ul>


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IIL Europe Ltd

Enhancing Performance with Productive Conflict: In-House Training

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Did you know that poor communication costs UK businesses an estimated <strong>£40 billion</strong> a year? Struggling to get your point across or misread body language can lead to misunderstandings, missed deadlines, and frustrated colleagues. Effective communication is the key to a successful career -  are you ready to unlock your potential?</p><p>This comprehensive bundle equips you with the skills you need to become a powerful communicator in any workplace setting. You'll learn <strong>effective communication strategies</strong> for different situations, from giving clear presentations to delivering constructive feedback. Discover the secrets of <strong>nonverbal communication</strong>, understand how to build rapport with colleagues, and gain the confidence to lead and manage teams effectively.</p><p><strong>Our Bundle contains </strong><strong>5 </strong><strong>of our premium courses for one discounted price:</strong></p><ul><li><strong> Course 01:</strong> Workplace Communication Management</li><li><strong> Course 02: </strong>Communication Skills</li><li><strong> Course 03:</strong> Business Communication</li><li><strong> Course 04:</strong> The Secrets of Body Language</li><li><strong> Course 05:</strong> Leadership &amp; Management</li></ul><p>Invest in your future and gain a competitive edge by mastering productive communication strategies, building stronger professional relationships, and contributing to a more collaborative and successful work environment. Enrol Today!</p><p><strong>Learning Outcomes of Productive Communication</strong></p><ul><li>Develop strategies for effective workplace communication management.</li><li>Enhance verbal, non-verbal, and written communication skills.</li><li>Apply business communication best practices in professional settings.</li><li>Interpret and utilize body language effectively in communication.</li><li>Implement leadership and management principles for clear communication.</li><li>Foster a productive and collaborative work environment through communication.</li></ul><p><strong>Why Choose Us?</strong></p><ul><li>Get a <strong>Free CPD Accredited Certificate</strong> upon completion of Productive Communication</li><li>Get a <strong>free student ID card</strong> with Productive Communication Training program (£10 postal charge will be applicable for international delivery)</li><li>The Productive Communication is affordable and simple to understand</li><li>This course is <strong>entirely online, interactive lesson</strong> with voiceover audio</li><li>Get <strong>Lifetime access</strong> to the Productive Communication course materials</li><li>The Productive Communication comes with <strong>24/7 tutor support</strong></li></ul> <p>Start your learning journey straightaway!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong> Course 01: Workplace Communication Management</strong></p><ul><li>Module 01: Information And Communication For Stakeholders</li><li>Module 02: Communication &amp; Barriers</li><li>Module 03: Culture And Communication In The Workplace</li><li>Module 04: Language And Effective Communication</li><li>Module 05: Business Communication &amp; Interpersonal Relationships</li><li>Module 06: Communication Improvement At Workplace</li></ul><p><strong> Course 02: Communication Skills</strong></p><ul><li>Module 01: Effective Communication</li><li>Module 02: How to Talk to Anyone</li><li>Module 03: Power of Storytelling</li><li>Module 04: Becoming an Influencer</li><li>Module 05: Importance of Body Language</li><li>Module 06: Communication Skills for Job Interviews</li><li>Module 07: Public Speaking</li></ul><p><strong> Course 03: Business Communication</strong></p><ul><li>Business Communication</li><li>Verbal And Non-Verbal Communication</li><li>Written Communication</li><li>Electronic Communication</li><li>Communicating With Graphics</li><li>Effectively Working For Your Boss</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 2 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: </strong><strong>Free </strong>(Previously it was £12.99*5 = £65)</li><li><strong>CPD Hard Copy Certificate: £29.99</strong></li></ul> <h2>
        
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        <div>Who is this course for?</div>
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                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Managers and team leaders.</li><li>Business professionals and executives.</li><li>Human resources and training professionals.</li><li>Aspiring leaders and communicators.</li></ul>
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                            <p>You will not need any prior background or expertise to enrol in this bundle.</p>
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                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Communication Manager</li><li>Corporate Trainer</li><li>Public Speaker</li><li>Leadership Coach</li><li>Business Consultant</li><li>HR Professional</li></ul>
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                                    <h4>CPD Accredited Digital Certificate</h4>
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            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
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            Hard copy certificate -
            £29.99
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            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

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Academy for Health and Fitness

Productive Communication Skills in the Workplace

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							<p><span>By enroling in How to Create a Productive Workspace, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The How to Create a Productive Workspace course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent How to Create a Productive Workspace course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our How to Create a Productive Workspace Program.</span></p><p><span>So enrol in our How to Create a Productive Workspace course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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							<p><span>Enroling in this How to Create a Productive Workspace course can improve your How to Create a Productive Workspace perspective, regardless of your skill levels in the How to Create a Productive Workspace topics you want to master. If you're already a How to Create a Productive Workspace expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced How to Create a Productive Workspace insights that will help you make the most of your time. This How to Create a Productive Workspace course will act as a guide for you if you've ever wished to excel at How to Create a Productive Workspace.</span></p>						</div>
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							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
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							<p><span>This How to Create a Productive Workspace course is a great place to start if you're looking to start a new career in How to Create a Productive Workspace field. This training is for anyone interested in gaining in-demand How to Create a Productive Workspace proficiency to help launch a career or their business aptitude. </span></p>						</div>
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							<p><span>The How to Create a Productive Workspace course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of How to Create a Productive Workspace, without any fuss.</span></p>						</div>
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							<p><span>This How to Create a Productive Workspace training will assist you develop your How to Create a Productive Workspace ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  How to Create a Productive Workspace professional story and personalise your path to a new career. Furthermore, developing this How to Create a Productive Workspace skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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			<h4>Order Your Certificate</h4>		</div>
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							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
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				<h3>
	<span>Course Curriculum</span>
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					<td colspan="4"> Productive Workspace</td>
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					<td>Lesson 01: 3 Aspects of a Productive Home Office</td>
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					<td><span><i></i> 00:03:00</span></td>
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					<td>Lesson 02: 5 Hacks to Improve Home Office Productivity</td>
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					<td>Lesson 03: 5 Secrets for a Productive Home Office</td>
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NextGen Learning

How to Create a Productive Workspace Course

<p>Learn how to create a productive workspace from the comfort of your own home with this course. Discover practical hacks, secrets, and design features that will help you work more efficiently and effectively. Whether you're a freelancer, entrepreneur, or remote worker, this course will help you optimise your workspace and boost your productivity.</p><p>The course "How to Create a Productive Workspace" aims to provide learners with the necessary tools and strategies to create an effective home office space. The curriculum covers a wide range of topics, from identifying the three aspects of a productive home office to understanding the design features of an ideal workspace.</p><p><strong>Here are five key learning outcomes that learners can expect from this course:</strong></p><ol><li>Develop an understanding of the key factors that contribute to a productive home office, such as lighting, comfort, and organisation.</li><li>Learn practical hacks and secrets to improve productivity while working from home, such as time-blocking and setting boundaries.</li><li>Understand the benefits of an organised workspace and learn how to create a system that works for you.</li><li>Learn how to balance family responsibilities with work, and develop strategies to limit distractions and interruptions.</li><li>Gain insights into the common pitfalls that can affect productivity in a home office, such as technology distractions and poor ergonomics, and learn how to overcome them.</li></ol><p>The course is divided into ten lessons, each covering a specific aspect of creating a productive workspace. Lesson one focuses on identifying the three key aspects of a productive home office, which are comfort, lighting, and organisation. Lesson two provides practical hacks and secrets to improve productivity, such as using productivity tools and apps and setting realistic goals. Lesson three covers five secrets to a productive home office, including creating a dedicated workspace and setting boundaries.</p><p>Lesson four addresses the question of whether it is possible to be productive while working from home and covers tips for staying focused and motivated. Lesson five explores how to make your home office more productive, including using plants and adding personal touches. Lesson six provides strategies for balancing family and work responsibilities, while lesson seven covers how to limit distractions when working from home.</p><p>Lesson eight explores the benefits of an organised workspace and provides tips for creating an effective filing system. Lesson nine discusses the top three design features of the ideal home office, such as ergonomics and natural light. Finally, lesson ten examines the common productivity killers in a home office and provides strategies for overcoming them.</p><p><strong>How is the course assessed?</strong></p><p>Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%.</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
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    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is suitable for anyone who works from home or is considering setting up a home office. It may be particularly useful for freelancers, entrepreneurs, or remote workers who need to create an effective workspace. It may also be helpful for individuals who want to improve their productivity and work-life balance.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this course, learners may be better equipped to work effectively from home, leading to increased productivity and job satisfaction. Potential career paths may include:</p><ul><li>Freelancer Remote worker</li><li>Small business owner</li><li>Consultant</li><li>Online teacher or tutor</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            £9
        </p>
            <div> <p>You can apply for a CPD Accredited PDF Certificate at the cost of £9.</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            £15
        </p>
            <div> <p>Hard copy can be sent to you via post at the expense of £15.</p> </div>

                        </div>

One Education

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">FRONT-LINE COMMUNICATION AFFECTS PUBLIC PERCEPTION OF EVERY COMPANY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><div data-url="https://www.improvingcommunications.com/events/webinar-email-etiquette/" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This training is designed to help <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">organize ideas&nbsp;</strong>and<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;communicate clearly</strong>. As a result of this session, you will be able to be more <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">concise</strong> and communicate with <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">conviction</strong>. You will be more <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">productive</strong>, increase performance <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">satisfaction</strong>, and create a true <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">dialogue</strong> with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">increased internal and external customer satisfaction</strong>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Write clearly, creating an greater public perception of expertise;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Be more efficient with written communication, reducing wasted time and adding to profitability; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.</li></ul>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TOPICS</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Benefits of using email</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Purpose of E-mail</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Steps to take before writing</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Inflection in written messages</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Effects of instant messaging and text messaging</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Basic E-mail Plans</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Subject Lines</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Paragraph Structure</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Details</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Summary of Problem</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use of CC and BCC</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">TYPING IN ALL CAPS IS YELLING!</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Proofreading</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Email Etiquette</strong> is a 90-minute interactive virtual class.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Janet Riesel, Chair &ndash; Career Planning &amp; Professional Development SIG</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Human Resources Association of New York</span>

FRONT-LINE COMMUNICATION AFFECTS PUBLIC PERCEPTION OF EVERY COMPANY.
This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means increased internal and external customer satisfaction.
Attendees will be able to:
Write clearly, creating an greater public perception of expertise;
Be more efficient with written communication, reducing wasted time and adding to profitability; and
Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.
 
TOPICS
Benefits of using email
Purpose of E-mail
Steps to take before writing
Inflection in written messages
Effects of instant messaging and text messaging
Basic E-mail Plans
Subject Lines
Paragraph Structure
Details
Summary of Problem
Use of CC and BCC
TYPING IN ALL CAPS IS YELLING!
Proofreading
 
Online Format—Email Etiquette is a 90-minute interactive virtual class.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar.
Janet Riesel, Chair – Career Planning & Professional Development SIGHuman Resources Association of New York

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