<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The primary audience for this course is as follows:<br />System installers<br />System integrators<br />System administrators<br />Network administrators<br />Solutions designers</p>Overview<p>Upon completing this course, the learner will be able to meet these overall objectives:<br />Describe the system architecture of Cisco WAN Automation Engine and Cisco WAE network abstraction<br />Plan and deploy Cisco WAE Planning components, including Collector, WAE Design, and WAE Live<br />Plan and deploy Cisco WAE Automation and explain the basics of Cisco WAE APIs<br />Explain how to deploy changes to the network using Cisco WAE and XR Traffic Controller (XTC)<br />Explain how to use the Cisco WAE Design application to solve problems and achieve business goals</p><p>WAE200, Operating and Implementing Cisco WAN Automation Engine v3.0 is a 5-day course that gives you the basic knowledge necessary to plan, deploy, configure, and maintain the CiscoÂ© WAN Automation Engine (WAE) solution. Extensive hands-on labs help you gain the necessary skills to install and maintain Cisco WAE systems.This course will help you:Learn to install Cisco WAN Automation EngineGain confidence with WAE configuration and basic troubleshootingPractice designing and managing bandwidth and traffic engineering</p></div><div id="course-pills-2"><h4>WAE Solution and Architecture Overview</h4><ul><li>Examining WAE</li><li>Examining WAE Architecture and Design</li><li>Examining WAE Applications and Use Cases</li></ul><h4>WAE Solution Implementation</h4><ul><li>Planning a WAE Deployment</li><li>Deploying WAE</li><li>Describing WAE Integration Options</li></ul><h4>Network Model Configuration</h4><ul><li>Describing the Collection Process</li><li>Describing Network Interface Modules</li><li>Creating Network Models</li><li>Configuring WAE Modeling Daemon</li></ul><h4>WAE Automation Bandwidth Applications</h4><ul><li>Deploying Bandwidth on Demand Application</li><li>Deploying Bandwidth Optimization Application</li></ul><h4>WAE Design Fundamentals</h4><ul><li>Getting Started with WAE Design</li><li>Describing Demands and Traffic Tools</li><li>Modeling Interior Gateway Protocol (IGP) and BGP</li><li>Describing Failures and Simulation Analysis</li></ul><h4>WAE Design Traffic Engineering and Optimization</h4><ul><li>Engineering Traffic by Using Metrics</li><li>Engineering Traffic by Using Resource Reservation Protocol with Traffic Engineering (RSVP-TE)</li><li>Engineering Traffic by Using Segment Routing-Traffic Engineering (SR-TE)</li><li>Engineering Traffic by Using Latency Constraints</li><li>Modeling Quality of Service (QoS)</li></ul><h4>Introduction to WAE API</h4><ul><li>Introducing WAE Design Remote Procedure Call (RPC) API</li><li>Introducing WAE Optimization and Prediction Module (OPM) API</li><li>Introducing WAE Server Representational State Transfer Configuration Protocol (RESTCONF) and Network Configuration Protocol (NETCONF) APIs</li><li>WAE Live Deployment</li><li>Describing the Components of WAE Live</li><li>Configuring WAE Live</li><li>Explaining WAE Live Features</li><li>Maintenance and Troubleshooting</li><li>Maintaining WAE</li><li>Troubleshooting WAE</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Cisco Operating and Implementing Cisco WAN Automation Engine (WAE200) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Cisco Operating and Implementing Cisco WAN Automation Engine (WAE200) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Cisco Certified Network Associate (CCNA)

AWS Certification

AWS Certified Developer

AWS Certified Cloud Practitioner

Cisco Certified Entry Networking Technician (CCENT)

AWS Certified Solutions Architect

Cisco Operating and Implementing Cisco WAN Automation Engine (WAE200)

Harpenden

<p>Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course</p><p>if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques.</p>This course will help you identify:<ul><li>your areas of strength and your areas for improvement in the work environment</li><li>ways to accept new challenges and responsibilities with confidence</li><li>what motivates you at work</li><li>techniques to improve your planning and time management</li><li>ways of improving your influencing and assertiveness skills</li><li>your preferred working style (and relate it to your interaction with others)</li><li>ways of using your initiative</li><li>how to deal with challenging people, using recognised communication methods</li></ul><p>The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy.</p><p>And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole.</p><section>
                    <h3>1 Introduction</h3><ul><li>Overview</li><li>Introductions</li><li>Individual objectives</li></ul> <h3>2 What exactly is your role?</h3><ul><li>Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator?</li><li>Understand your job criteria</li><li>Identifying your strengths and areas for development</li><li>Activity - skills analysis</li><li>Activity - action plan</li></ul> <h3>3 Building trust</h3><ul><li>How can you build trust?</li><li>Understanding the links between reliability, consistency and trust</li><li>What is required to deliver efficient service?</li><li>Activity: efficient service requirements of the professional administrator</li></ul> <h3>4 Working styles</h3><ul><li>Identifying your working style preference</li><li>Understanding the importance of a flexible approach</li><li>Identifying areas of improvement to become a more effective team member</li><li>Activity: Questionnaire (completing, scoring and charting)</li><li>Activity: drawbacks of my style</li><li>Developing your working style</li></ul> <h3>5 Assertiveness</h3><ul><li>Understand the differences between behaviours</li><li>Activity: Definition and characteristics of assertive / aggressive / passive behaviour</li><li>Activity: Identifying different behaviours</li><li>Understanding how to be more assertive</li><li>How to use assertiveness techniques</li><li>How to ask for feedback</li><li>Activity: Making requests assertively</li><li>Activity: Refusing requests assertively</li></ul> <h3>6 Time management</h3><ul><li>The importance of planning for success</li><li>The importance of managing interruptions</li><li>The importance of having clear purpose</li><li>Time management best practices</li><li>Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success?</li></ul> <h3>7 Prioritisation</h3><ul><li>How to prioritise work to meet deadlines</li><li>The prioritisation matrix</li><li>Activity: Post it!</li></ul> <h3>8 Dealing with interruptions</h3><ul><li>The impact interruptions have on productivity</li><li>How to manage interruptions</li><li>Activity: What interruptions do you experience?</li><li>What tactics can be employed to reduce these interruptions?</li></ul> <h3>9 Close</h3><ul><li>Open forum</li><li>Summary</li><li>Action planning</li></ul> 


                </section>

The In House Training Company

Office Skills & Productivity

Secretarial & PA

Office Skills

Office Management

Professional Skills Course (PSC)

Office Administration

Professional administrator (In-House)

<p>Bad news - people don't buy your product.</p><p>Better news - they don't buy anyone else's product either.</p><p>Best news - they do buy what a product gives them, whether it be removing 'pain' or giving 'pleasure'.</p><p>So what a challenge it is that every single person buys your product for a slightly different reason! What's the secret to selling in that sort of sales environment? This programme provides a great roadmap.</p>This course will help participants:<ul><li>Build rapport with authenticity</li><li>Use open questions, listening and summary to properly understand the prospect</li><li>Use 'impact' questions to 'stack the pain' of remaining with the status quo</li><li>Convert features into personalised benefits that reflect stated needs</li><li>Handle objections with calm confidence</li><li>Identify buying signals</li><li>Close effectively</li><li>Convey credible urgency centred on the prospect's - not the salesperson's - interests</li></ul><section>
                    <h3>1 What makes a customer buy any product?</h3><ul><li>Moving towards 'pleasure'</li><li>Moving away from 'pain'</li><li>Robert Cialdini's Psychology of Influence - buying motives</li><li>Understanding what your product does for customers</li><li>Why there is never a 'one size fits all' approach</li><li>What are the real 'unique selling points' and why the salesperson is the real 'USP'</li><li>At what point does the customer emotionally buy your product?</li></ul> <h3>2 Getting past gatekeepers</h3><ul><li>What gatekeepers' motivations are</li><li>How to make them your friend rather than your enemy</li><li>How to make your call harder to block than to put through</li><li>How to control the gatekeeper with questions, not answers</li><li>Using Cialdini's 'reciprocity' law to get put through more often</li><li>Practical exercise in which the trainer poses as gatekeeper</li></ul> <h3>3 Questioning and listening skills</h3><ul><li>How to use open questions to get the customer talking</li><li>What questions to avoid and why</li><li>How to 'stack the pain' of the status quo with 'impact questions'</li><li>Practical 'pain stacking' exercise in pairs</li><li>What listening is and what it isn't</li><li>Question funnelling - how to earn deeper disclosure through probing</li><li>Practical funnelling exercise in pairs</li><li>The power of summary</li></ul> <h3>4 How to create tailored benefits and not 'dive into solution'</h3><ul><li>What is 'diving into solution'? Examples and analogies</li><li>Why it is to be avoided</li><li>Practical exercise in pairs - how it feels to have solutions offered up too early</li><li>How to avoid 'feature-dumping'</li><li>What is 'value selling'?</li><li>How to create tailored benefits</li><li>How to convert product features into benefits</li><li>How to deal with the prospect's competitor allegiance</li></ul> <h3>5 Handling objections and testing the water</h3><ul><li>How to overcome the price objection by selling value</li><li>Common objections the participants encounter and answers that work</li><li>The objections salespeople carry in their own heads</li><li>The 'A-C-E' objection-handling model</li><li>How to uncover objections</li><li>When - and when not - to trial close</li></ul> <h3>6 Closing skills</h3><ul><li>Why salespeople often close too early</li><li>How to identify buying signals</li><li>How to use urgency with skill and effectiveness</li><li>Four killer closing techniques that work</li><li>How to avoid buying the product back by careless post-sale talk</li><li>How to ask for referrals for your product</li><li>How to 'farm' the account for future opportunities</li></ul> <h3>7 Wrap-up</h3><ul><li>Key learnings from each participant</li><li>Individual action planning - steps that can and will be implemented in the workplace</li></ul> 


                </section>

Online Course Marketing

Coaching Skills

Professional Selling Skills (PSS)

Meeting Skills

Counselling Skills

Presentation Skills

Sales skills for selling products (In-House)

<h2>Assertiveness</h2><p>When people are assertive they portray a strong, confident image and can put their views across while still taking other people's opinions into account.</p><p>Non-assertive, passive aggressive or aggressive behaviour can cause misunderstandings, frustration and even a breakdown in relationships at work.</p><p>In this highly practical session participants discover how effective body language, voice, and the words they say make a big difference to the results they get. Importantly, they learn how to build confidence that leads to assertive behaviour more of the time. And how to disagree without being disagreeable!</p><p><strong>Delivery:</strong> Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options. </p><p></p><ul><li>Recognise the differences between assertive, aggressive and passive behaviour</li><li>Understand the impact your behaviour has on people</li><li>Make assertive requests - and follow up effectively</li><li>Say 'no', where appropriate</li><li>Be more assertive in meetings</li><li>Give negative feedback - without giving offence</li></ul><section>
                    <h3>Why be assertive?</h3><h4>Assertiveness defined</h4><ul><li>What is assertiveness?</li><li>Why does it matter?</li><li>The assertiveness spectrum<ul><li>Passive</li><li>Assertive</li><li>Aggressive</li></ul></li><li>Skills practice: demonstrating the spectrum</li></ul><h3>Channels of assertiveness</h3><ul><li>The three channels of assertiveness<ul><li>What we show</li><li>What we say</li><li>How we sound</li></ul></li><li>The 'I'm OK / you're OK' model<ul><li>Avoiding non-assertive behaviour as a default position</li></ul></li><li>Skills practice: confidently stating your opinion</li></ul><h3>Assertive language</h3><ul><li>The importance of direct communication</li><li>The problems with indirect communication</li><li>Skills practice: standing your ground</li><li>'Wimp talk'v'power talk'<ul><li>'Wimp talk' quiz</li></ul></li><li>Voice</li><li>Body language</li><li>Skills practice: making assertive requests</li></ul><h3>Refusing requests and saying 'no'</h3><ul><li>The hardest word</li><li>When to use it...</li><li>... and how</li></ul><h3>Assertive follow-up</h3><ul><li>Empathic assertion</li><li>The broken record technique</li><li>Keeping body language consistent with verbal</li><li>Skills practice: making assertive requests</li><li>Self-disclosure and empathy</li><li>Escalating requests</li></ul><h3>How to disagree without being disagreeable</h3><ul><li>The 3As model<ul><li>Acknowledge</li><li>Agree</li><li>And (not 'but')</li></ul></li><li>Skills practice: disagreeing in an assertive way</li></ul><h3>How to be assertive in different situations</h3><ul><li>How to raise an issue<ul><li>How to be proactive and assertive with your manager</li><li>Barriers</li><li>Skills practice: suggesting a change</li></ul></li><li>How to give negative feedback<ul><li>Have the right mindset</li><li>Have a framework</li><li>Skills practice: giving feedback to a colleague</li></ul></li><li>How to be assertive in a meeting<ul><li>Why do it</li><li>How to do it</li><li>Skills practice: group exercise</li></ul></li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Maximum Performance

Assertiveness

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">From Curiosity to Clarity: An exciting introduction to NLP</strong></strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ready to dive into the world of Neuro-Linguistic Programming (NLP)? Join us for an engaging event where you&#39;ll discover the power of NLP techniques in communication, personal development, and more. Whether you&#39;re a seasoned pro or just curious, this is the perfect opportunity to explore the wonders of NLP.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">If you find yourself stuck in career limbo, battling communication woes, drowning in stress, navigating tricky relationships, and haunted by self-doubt&mdash;then NLP may be for you.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">It&#39;s the game-changing toolkit for swift breakthroughs in career, communication, stress management, relationships, and confidence. With NLP, immediate solutions await, untangling the knots and propelling you towards dynamic growth.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;">Our online Neuro-Linguistic Programming (NLP) course will provide you with a powerful toolkit for rapid personal and professional growth.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;">Taking you from Curiosity to Clarity with NLP, where we distill the essence of its core elements into this 90 minute webinar. Dive into the art of cultivating a success-oriented mindset, navigating your mental and emotional states effectively, and forging high-caliber relationships in real-time.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;">By the end of the webinar, you&#39;ll not only understand the intricacies of NLP but also possess the skills to articulate, apply, and integrate them seamlessly. From rapid mindset shifts to understanding body language, our course provides solutions tailored for swift implementation in your personal journey.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;">Join us for this time-efficient yet transformative introduction, where we will not only introduce you to the fundamentals of NLP, we will give you tools and techniques to support your growth right now!</p>

Paul Ward Coaching

Personal Development

NLP Practitioner

From Curiosity to Clarity: An exciting introduction to NLP
Ready to dive into the world of Neuro-Linguistic Programming (NLP)? Join us for an engaging event where you'll discover the power of NLP techniques in communication, personal development, and more. Whether you're a seasoned pro or just curious, this is the perfect opportunity to explore the wonders of NLP.

From Curiosity to Clarity: An introduction to NLP

General Admission

<h2>Change management</h2><p>Change is a given in any organisation today. You can choose to lead it, go along with it or ignore it - but the last of these options is not a route to success.</p><p>The best approach is to be positive and proactive, whether that's in a context of organisation-wide strategic-level transformational change, or whether it's a question of making changes within the areas of the organisation that are within your direct control.</p><p>This engaging and interactive workshop will take you on a journey exploring your role in driving and supporting change, the impact of change on the human brain, and the steps needed to bring about successful change.</p><p><strong>Delivery:</strong> Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options. </p><ul><li>Understand your role in change</li><li>Be more aware of the need to challenge the status quo</li><li>Know how to maximise the value and power of the 'aggregation of marginal gains'</li><li>Understand that most people find change challenging when they have limited control over it</li><li>Be aware of the KÃ¼bler-Ross change curve and know how to handle your and others' emotions</li><li>Understand John Kotter's 8-step change model and relate it to the challenges you face</li><li>Recognise the power of managing your own emotional state and that of other stakeholders</li><li>Boost your confidence in getting buy-in and commitment to your suggestions</li></ul><section>
                    <h3>Why change?</h3><ul><li>Why change is necessary in today's environment</li><li>Why challenging the status quo is important</li></ul><h3>The manager's / leader's role in change</h3><ul><li>Managing change</li><li>Initiating change</li><li>Consequences of not changing</li><li>'Marginal gains' - the value of continuous improvement</li><li>How managers can encourage their teams to create a culture where change is seen as positive</li></ul><h3>Barriers to change</h3><ul><li>Most people find change challenging when they have limited control over it</li><li>The challenges of 'top-down' change</li><li>What neuroscience tells us about change</li><li>Using the KÃ¼bler-Ross change curve<ul><li>Shock</li><li>Denial</li><li>Frustration</li><li>Depression</li><li>Experiment</li><li>Decision</li><li>Integration</li></ul></li><li>Knowing how to handle your/others' emotions</li><li>The 'raise it &gt;feel it &gt;talk about it &gt;let it go &gt;move on' model</li></ul><h3>Using John Kotter's 8-step model for leading and managing change</h3><ul><li>Create urgency</li><li>Form a powerful coalition</li><li>Create a vision for change</li><li>Communicate the vision</li><li>Remove obstacles</li><li>Create quick wins</li><li>Build on the change</li><li>Make it stick</li></ul><h3>Communicating change</h3><ul><li>Being prepared for dealing with the five questions people have about change<ul><li>Why is it necessary</li><li>What is it?</li><li>What will it look like when we get there?</li><li>How will we get there?</li><li>What's my role now, during and at the end?</li></ul></li><li>Communicating a change message - dos and don'ts</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Change Management

<h2>Assertiveness: In-House</h2><p>When people are assertive they portray a strong, confident image and can put their views across while still taking other people's opinions into account.</p><p>Non-assertive, passive aggressive or aggressive behaviour can cause misunderstandings, frustration and even a breakdown in relationships at work.</p><p>In this highly practical session participants discover how effective body language, voice, and the words they say make a big difference to the results they get. Importantly, they learn how to build confidence that leads to assertive behaviour more of the time. And how to disagree without being disagreeable!</p><ul><li>Recognise the differences between assertive, aggressive and passive behaviour</li><li>Understand the impact your behaviour has on people</li><li>Make assertive requests - and follow up effectively</li><li>Say 'no', where appropriate</li><li>Be more assertive in meetings</li><li>Give negative feedback - without giving offence</li></ul><section>
                    <h3>Why be assertive?</h3><h4>Assertiveness defined</h4><ul><li>What is assertiveness?</li><li>Why does it matter?</li><li>The assertiveness spectrum<ul><li>Passive</li><li>Assertive</li><li>Aggressive</li></ul></li><li>Skills practice: demonstrating the spectrum</li></ul><h3>Channels of assertiveness</h3><ul><li>The three channels of assertiveness<ul><li>What we show</li><li>What we say</li><li>How we sound</li></ul></li><li>The 'I'm OK / you're OK' model<ul><li>Avoiding non-assertive behaviour as a default position</li></ul></li><li>Skills practice: confidently stating your opinion</li></ul><h3>Assertive language</h3><ul><li>The importance of direct communication</li><li>The problems with indirect communication</li><li>Skills practice: standing your ground</li><li>'Wimp talk'v'power talk'<ul><li>'Wimp talk' quiz</li></ul></li><li>Voice</li><li>Body language</li><li>Skills practice: making assertive requests</li></ul><h3>Refusing requests and saying 'no'</h3><ul><li>The hardest word</li><li>When to use it...</li><li>... and how</li></ul><h3>Assertive follow-up</h3><ul><li>Empathic assertion</li><li>The broken record technique</li><li>Keeping body language consistent with verbal</li><li>Skills practice: making assertive requests</li><li>Self-disclosure and empathy</li><li>Escalating requests</li></ul><h3>How to disagree without being disagreeable</h3><ul><li>The 3As model<ul><li>Acknowledge</li><li>Agree</li><li>And (not 'but')</li></ul></li><li>Skills practice: disagreeing in an assertive way</li></ul><h3>How to be assertive in different situations</h3><ul><li>How to raise an issue<ul><li>How to be proactive and assertive with your manager</li><li>Barriers</li><li>Skills practice: suggesting a change</li></ul></li><li>How to give negative feedback<ul><li>Have the right mindset</li><li>Have a framework</li><li>Skills practice: giving feedback to a colleague</li></ul></li><li>How to be assertive in a meeting<ul><li>Why do it</li><li>How to do it</li><li>Skills practice: group exercise</li></ul></li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Assertiveness: In-House

<h2>Honest Conversations: In-House</h2><h3>Giving and receiving feedback - with confidence, grace and clarity</h3><p>Few of us are naturals when it comes to having honest conversations, especially around giving and receiving feedback.</p><p>We struggle to find a path between being too direct and confrontational, as against softening our message so much that it gets lost in an emotional fog.</p><p>We need to structure information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. We need a toolkit we can use on a day-to-day basis to build an honest, open working culture with those who report to us - and, indeed, with those to whom we report. This very popular programme is the answer.</p><h3>What's in it for you?</h3><ul><li>Understand what honest conversations are and why they're important</li><li>Be able to identify and manage your emotions</li><li>Be able to use a variety of techniques for structuring honest conversations</li><li>Learn how to get key messages across, with empathy and compassion</li></ul><section>
                    <h3>What's a difficult conversation? What's an honest conversation? And what's the difference?</h3><ul><li>What makes a conversation &amp;'difficult'?</li><li>What makes for an &amp;'honest' conversation?</li><li>Why they're not the same</li></ul><h3>The role emotions play</h3><ul><li>What neuroscience tells us about how our emotions work</li><li>How certain situations can prompt strong reactions</li><li>The NLP model of communication and how our brains will delete, distort and generalise information based on our own unique map of the world</li><li>The belief cycle</li><li>Techniques for identifying your emotions and managing them</li></ul><h3>Understanding your purpose</h3><ul><li>Where most conversations go wrong</li><li>Are you looking for them to change behaviour, to understand new information, to influence them or to express your feelings?</li><li>The A to B model for structuring your honest conversation</li></ul><h3>Giving and receiving feedback</h3><ul><li>The benefits of giving and receiving feedback</li><li>How emotions play a role in feedback</li><li>How to structure feedback using the See/Saw Model</li><li>How giving positive feedback can be just as difficult for some people</li><li>How to manage your emotions and accept feedback with grace</li><li>Keeping focused on the positives</li></ul><h3>Raising issues</h3><ul><li>How to build up to an honest conversation</li><li>Maintaining rapport while raising issues</li><li>The LADDER model for planning and executing the discussion</li></ul><h3>Empathy and understanding others' perspectives</h3><ul><li>How a perceived lack of understanding and empathy raise the temperature</li><li>Practical techniques for &amp;'standing in the other's shoes'</li><li>Effective questioning and listening</li><li>The role of positive intentions and values in honest conversations</li></ul><h3>Making sure you get it right</h3><ul><li>The &amp;'must haves' for effective honest conversations</li><li>Unconscious biases<ul><li>Affinity bias</li><li>Attribution bias</li><li>Conformity bias</li><li>Confirmation bias</li><li>Gender bias</li></ul></li><li>Factual inaccuracies</li><li>The Ladder of Inference as a model for taking a fact-based approach</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Honest Conversations: In-House

<h2>Creativity for Logical Thinkers</h2><p>Managers and staff in every forward-thinking organisation need to generate new ideas, products, services and processes if they're to maintain their competitive edge. This means that creativity and innovation aren't simply nice-to-have skills - they're essential for success at every level in every organisation. While some people seem 'naturally' creative, in reality innovative thinking can be developed by anyone. This workshop provides a great introduction to the creative process for people who typically work in a more logical way. Participants have lots of opportunities to use proven techniques on their own real work problems and situations. They learn how to challenge existing thinking and generate new ideas - and how to make sure the best of them are captured and implemented.</p><h3>Learning Objectives</h3><p>By the end of this session participants will:</p><ul><li>Understand how the brain shapes our approaches to creativity and innovation</li><li>Have learned some creative techniques they can use to produce new and innovative ideas</li><li>Be able to develop their work through 1% improvements and marginal gains</li><li>Know how to help develop a culture of creativity and innovation in the organisation</li><li>Have increased confidence in their ability to be creative</li></ul><section>
                    <h3>Welcome, agenda, the brain and creativity and innovation</h3><p>Welcome to the virtual session. How the brain works - left and right brain thinking. Facts and research from neuroscience on how our brains 'do' creativity. Freeing yourself from a totally 'rational' approach. Understanding the difference between convergent and divergent thinking. Exploration of 'disruptors' like Netflix, Spotify, Uber and Apple. Agenda and objectives using 'chat'.</p><h3>The Disney strategy</h3><p>A colleague of Disney's used to say, 'There were actually three different Walts: the dreamer, the realist, and the spoiler'. Introduction to the NLP Model 'The Disney Strategy'. It gives logical thinkers a structured process for approaching situations in a new way. Overview of the model and group discussion about how it could be applied in their typical work activities. How to overcome blocks and unleash your imagination.</p><h3>Harnessing the 'dreamer'</h3><p>Challenging the status quo gives you and your company a competitive advantage. Using a series of whole group scenario discussions using 'mic', visual whiteboard activities and virtual break-out rooms, participants practise 'suspending logic' to try different brainstorming activities focussed around methods including post-its, random words, negative brainstorming, mind-mapping, storyboarding and blue-sky brainstorming.</p><h3>Kai-zen and aggregation of marginal gains</h3><p>Encouraging 1% improvements and innovation through marginal gains. The concept of Kai-zen and how this can be applied in any role, anywhere in the business. Individual reflection activities.</p><h3>Developing a culture of creativity</h3><p>Reflection on current culture and discussion of plans for bringing creativity more into the workplace, whatever their role.</p><h3>Action plans and next steps</h3><p>Participants reflect on their next steps and how they will implement their learning in the workplace. Each person makes a commitment for what they will do differently in a group whiteboard which can be circulated to participants following the session as a reminder of their actions.</p>


                </section>

Creativity for Logical Thinkers

<h2>Change management: In-House</h2><p>Change is a given in any organisation today. You can choose to lead it, go along with it or ignore it - but the last of these options is not a route to success.</p><p>The best approach is to be positive and proactive, whether that's in a context of organisation-wide strategic-level transformational change, or whether it's a question of making changes within the areas of the organisation that are within your direct control.</p><p>This engaging and interactive workshop will take you on a journey exploring your role in driving and supporting change, the impact of change on the human brain, and the steps needed to bring about successful change.</p><ul><li>Understand your role in change</li><li>Be more aware of the need to challenge the status quo</li><li>Know how to maximise the value and power of the 'aggregation of marginal gains'</li><li>Understand that most people find change challenging when they have limited control over it</li><li>Be aware of the KÃ¼bler-Ross change curve and know how to handle your and others' emotions</li><li>Understand John Kotter's 8-step change model and relate it to the challenges you face</li><li>Recognise the power of managing your own emotional state and that of other stakeholders</li><li>Boost your confidence in getting buy-in and commitment to your suggestions</li></ul><section>
                    <h3>Why change?</h3><ul><li>Why change is necessary in today's environment</li><li>Why challenging the status quo is important</li></ul><h3>The manager's / leader's role in change</h3><ul><li>Managing change</li><li>Initiating change</li><li>Consequences of not changing</li><li>'Marginal gains' - the value of continuous improvement</li><li>How managers can encourage their teams to create a culture where change is seen as positive</li></ul><h3>Barriers to change</h3><ul><li>Most people find change challenging when they have limited control over it</li><li>The challenges of 'top-down' change</li><li>What neuroscience tells us about change</li><li>Using the KÃ¼bler-Ross change curve<ul><li>Shock</li><li>Denial</li><li>Frustration</li><li>Depression</li><li>Experiment</li><li>Decision</li><li>Integration</li></ul></li><li>Knowing how to handle your/others' emotions</li><li>The 'raise it &gt;feel it &gt;talk about it &gt;let it go &gt;move on' model</li></ul><h3>Using John Kotter's 8-step model for leading and managing change</h3><ul><li>Create urgency</li><li>Form a powerful coalition</li><li>Create a vision for change</li><li>Communicate the vision</li><li>Remove obstacles</li><li>Create quick wins</li><li>Build on the change</li><li>Make it stick</li></ul><h3>Communicating change</h3><ul><li>Being prepared for dealing with the five questions people have about change<ul><li>Why is it necessary</li><li>What is it?</li><li>What will it look like when we get there?</li><li>How will we get there?</li><li>What's my role now, during and at the end?</li></ul></li><li>Communicating a change message - dos and don'ts</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Change Management: In-House

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">Become an MHFA Champion in just one day, gaining an understanding of common mental health issues, the confidence to advocate for awareness, the skills to recognise signs of mental ill health, and the ability to support positive wellbeing.</span>&nbsp;</span></strong></p></div></blockquote><div fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(30, 10, 60); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(30, 10, 60); text-align: justify;"><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"> </span></h3><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop provides grounding for all <span style="caret-color: rgb(254, 114, 53); box-sizing: border-box;" fr-original-style="caret-color: rgb(254, 114, 53);">advocates</span>&nbsp;of mental health. It covers:&nbsp;</strong></p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style="color: rgb(111, 111, 110);"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 111, 110);">This one day course trains you as an MHFA Champion, giving you:&nbsp;</p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style=" color: rgb(111, 111, 110);"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">An understanding of common mental health issues &nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Knowledge and confidence to advocate for mental health awareness</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Ability to spot signs of mental ill health&nbsp;</p></li><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Skills to support positive wellbeing</p></li></ul></li></ul></div><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><span style="color: rgb(254, 112, 37); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(254, 112, 37); font-size: 24px;">Your takeaways</span></h6><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 111, 110);"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Everyone who completes the workshop gets:</span></p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style=" color: rgb(111, 111, 110);"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A certificate of attendance to say you are an MHFA Champion</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A manual to refer to whenever you need it</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A quick reference card for the Mental Health First Aid action plan</p></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A workbook including a helpful toolkit to support your own mental health</p></li></ul>

Starling

Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Become an MHFA Champion in just one day, gaining an understanding of common mental health issues, the confidence to advocate for awareness, the skills to recognise signs of mental ill health, and the ability to support positive wellbeing."

A Masterclass For Mental Health Champions

Virtual (on-line) event

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p>This course is suitable for IT personnel who are just beginning to work with Azure. This audience wants to learn about our offerings and get hands-on experience with the product. This course primarily uses the Azure portal and command line interface to create resources and does not require scripting skills. Students in this course will gain confidence to take other role-based courses and certifications, such as Azure Administrator. This course combines lecture, demonstrations, and hands-on labs. This course will also help prepare someone for the AZ-900 exam.</p><p></p><p></p><p>This course will provide foundational level knowledge on cloud concepts; core Azure services; and Azure management and governance features and tools.</p><p></p>Prerequisites<p>There are no prerequisites for taking this course. Familiarity with cloud computing is helpful, but isn't necessary.</p></div><div id="course-pills-2"><h3>1 - Describe cloud computing</h3> <ul> <li>What is cloud computing</li> <li>Describe the shared responsibility model</li> <li>Define cloud models</li> <li>Describe the consumption-based model</li> </ul> <h3>2 - Describe the benefits of using cloud services</h3> <ul> <li>Describe the benefits of high availability and scalability in the cloud</li> <li>Describe the benefits of reliability and predictability in the cloud</li> <li>Describe the benefits of security and governance in the cloud</li> <li>Describe the benefits of manageability in the cloud</li> </ul> <h3>3 - Describe cloud service types</h3> <ul> <li>Describe Infrastructure as a Service</li> <li>Describe Platform as a Service</li> <li>Describe Software as a Service</li> </ul> <h3>4 - Describe the core architectural components of Azure</h3> <ul> <li>What is Microsoft Azure</li> <li>Get started with Azure accounts</li> <li>Describe Azure physical infrastructure</li> <li>Describe Azure management infrastructure</li> </ul> <h3>5 - Describe Azure compute and networking services</h3> <ul> <li>Describe Azure Virtual Machines</li> <li>Describe Azure Virtual Desktop</li> <li>Describe Azure Containers</li> <li>Describe Azure Functions</li> <li>Describe application hosting options</li> <li>Describe Azure Virtual Networking</li> <li>Describe Azure Virtual Private Networks</li> <li>Describe Azure ExpressRoute</li> <li>Describe Azure DNS</li> </ul> <h3>6 - Describe Azure storage services</h3> <ul> <li>Describe Azure storage accounts</li> <li>Describe Azure storage redundancy</li> <li>Describe Azure storage services</li> <li>Identify Azure data migration options</li> <li>Identify Azure file movement options</li> </ul> <h3>7 - Describe Azure identity, access, and security</h3> <ul> <li>Describe Azure directory services</li> <li>Describe Azure authentication methods</li> <li>Describe Azure external identities</li> <li>Describe Azure conditional access</li> <li>Describe Azure role-based access control</li> <li>Describe zero trust model</li> <li>Describe defense-in-depth</li> <li>Describe Microsoft Defender for Cloud</li> </ul> <h3>8 - Describe cost management in Azure</h3> <ul> <li>Describe factors that can affect costs in Azure</li> <li>Compare the Pricing and Total Cost of Ownership calculators</li> <li>Describe the Microsoft Cost Management tool</li> <li>Describe the purpose of tags</li> </ul> <h3>9 - Describe features and tools in Azure for governance and compliance</h3> <ul> <li>Describe the purpose of Microsoft Purview</li> <li>Describe the purpose of Azure Policy</li> <li>Describe the purpose of resource locks</li> <li>Describe the purpose of the Service Trust portal</li> </ul> <h3>10 - Describe features and tools for managing and deploying Azure resources</h3> <ul> <li>Describe tools for interacting with Azure</li> <li>Describe the purpose of Azure Arc</li> <li>Describe Azure Resource Manager and Azure ARM templates</li> </ul> <h3>11 - Describe monitoring tools in Azure</h3> <ul> <li>Describe the purpose of Azure Advisor</li> <li>Describe Azure Service Health</li> <li>Describe Azure Monitor</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans AZ-900T00 Microsoft Azure Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the AZ-900T00 Microsoft Azure Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft AZ-900

Microsoft AZ-104

Microsoft Azure

Microsoft AZ-303

Microsoft AZ-700

AZ-900T00 Microsoft Azure Fundamentals

Are you a parent or carer who wants to better understand autism and how it affects your child? 🌟
Join us for a one-hour Introduction to Autism designed specifically for parents and carers, where we’ll dive into the essentials of autism, providing you with the knowledge and tools you need to support your child’s unique journey.💛
What You’ll Learn:
In this engaging and informative session, you will:
Gain a Clear Understanding of Autism 🌱
Learn what autism is, including key characteristics and how it presents in different individuals. We’ll explore the autism spectrum, helping you understand the diverse ways it can present and why no two autistic individuals are exactly alike.
Discover How Autism Affects Your Child 🧠
Understand how autism impacts communication, sensory processing, social interactions, and behaviour. We’ll discuss common challenges and strengths, equipping you with insights to better navigate everyday situations.
Explore Practical Strategies for Support 🛠️
Get practical tips on how to create a supportive environment at home and in social settings. We’ll cover techniques to enhance communication, manage sensory sensitivities, and promote positive interactions, ensuring your child feels understood and valued.
Build Connection with Your Child 💞
Learn how to connect with your child on a deeper level by understanding their world. We’ll discuss the importance of empathy, patience, and adaptability in fostering a loving and supportive relationship.
Who Should Attend:
Parents and carers of newly diagnosed children
Family members looking to understand autism better
Anyone who cares for or works with an autistic child
Why This Webinar is for You:
Autism is a complex and diverse condition, and navigating it as a parent or carer can be overwhelming. This one-hour session is designed to give you a solid foundation of understanding, practical tools, and the confidence to support your child’s development in a way that celebrates their unique strengths. 🌟
Join us and empower yourself with the knowledge you need to make a positive impact on your child’s life. Whether you’re just starting your journey or looking to deepen your understanding, this webinar is the perfect first step.

AUsomeMums

Understanding Autism: Insights for Parent Carers

Manchester

<p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(34, 34, 34);">The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Schedule:</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">The 8 x 2-hour online sessions on -&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What the course covers</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Wine tasting</strong>: You will learn how to taste and describe wines using the WSET Systematic Approach to Tasting (SAT)</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Food and wine pairing</strong>: You will learn the principles of food and wine pairing</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Wine service and storage</strong>: You will learn the correct way to store and serve wine and how to recognise common faults found in wine</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Labelling</strong>: You will learn how to decode and understand wine labels</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Factors influencing the style of wine</strong>: You will explore how environmental factors, grape-growing, vineyard and maturation options influence the style and quality of the wines made all over the world</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Grape varieties</strong>: You&#39;ll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI&#39;s) around the world</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Sparkling and Fortified wines</strong>: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories.</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">No prior wine knowledge is required however the course builds upon the&nbsp;<a href="https://www.localwineschool.com/manchester/events/professional-courses/wset-courses/wset-course-level-1-online/" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">WSET Level 1 Award in Wines</a> course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete begineer you may wish to consider this option. We recommend you read the course specification document&nbsp;<a href="https://www.wsetglobal.com/media/11718/wset_l2wines_specification_en_jun2022_issue11.pdf" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">HERE</a>&nbsp;for full details of the content, structure and assesment criteria. Any questions please&nbsp;<a href="https://www.localwineschool.com/manchester/contact/" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">get in touch</a>.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course delivery</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;">The Level 2 Award in Wines online course covers the same syllabus as the classroom course and is delivered in LIVE interactive online lessons by one of our certified wine educators</li><li fr-original-style="" style="box-sizing: border-box;">This course includes 16 hours online tuition in 8 x 2hr sessions&nbsp;and we recommend a minimum of 12 hours additional study</li><li fr-original-style="" style="box-sizing: border-box;">Your tutor will give you a guided tasting of 12 wines on this course (for details of how to order the wines see below)</li><li fr-original-style="" style="box-sizing: border-box;">You will receive access to practice multiple-choice revision questions specific to this course - FREE OF CHARGE</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Please note a reliable broadband connection is essential for the completion of this online course as are basic computer skills.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Examination</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">To obtain the WSET Level 2 Award in Wines Qualification, you will need to successfully pass the exam. The exam is made up of 50 multiple-choice questions to be completed in 1 hour. A mark of 55% is required to pass the exam.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">The exam is taken online via a <a href="https://www.youtube.com/watch?v=DarWJz6dUbU" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">Remote Invigilation</a> service giving you the flexibility to take the exam at a time and date of your choice. More details will be sent upon registration. Please ensure you read the information&nbsp;<a href="https://www.wsetglobal.com/wset-remote-invigilation-essential-guidance/?dm_i=5G5C,KRHB,4A50QU,2G285,1" target="_blank" rel="noopener" style="color: rgb(157, 40, 51); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(157, 40, 51);">HERE</a>&nbsp;if you wish to take the exam online.&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Whats included</strong></p><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><li fr-original-style="" style="box-sizing: border-box;">All WSET course materials posted to you at no extra charge including: Looking Behind the Label course manual, Study Guide, specification and SAT Tasting Card</li><li fr-original-style="" style="box-sizing: border-box;">LIVE virtual interactive sessions taught by a Local Wine School WSET Certified Tutor</li><li fr-original-style="" style="box-sizing: border-box;">Exclusive access to practice multiple choice questions provided FREE OF CHARGE</li><li fr-original-style="" style="box-sizing: border-box;">WSET exam fee&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Remote Invigilation service&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Internationally recognised WSET qualification, certificate and pin for those who pass the exam</li><li fr-original-style="" style="box-sizing: border-box;">VAT at 20% &nbsp;(VAT receipt can be provided on request)</li></ul><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Wines</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">It is recommended that at least 12 wines are tasted as part of this course, although this is optional and the cost of wines is not included in the course fee above.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Our wine experts have specially selected wines for this course designed to demonstrate specific learning outcomes. We have negotiated a discounted price only available to our online students. Details of how to order your case of wines will be provided when you book your place. The cost is approx &pound;150 including VAT and delivery.&nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Wine preservation advice is give so that after each tasting exercise you can reseal and return to the wines over the coming days. &nbsp;</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Special Educational Needs</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Please make the school aware if you have a condition which may mean that you will qualify for additional help during the exam such as dyslexia.</p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Important dates</strong></p><p style="color: rgb(34, 34, 34); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Registration deadline: please book at least 5 days before the start of the course, to allow time to send materials and order the tasting wines.</p>

Manchester Wine School

Sommelier

ONLINE - WSET Level 2 Award in Wines - Evenings

Are you tired of frustrating conversations where you can't get your point across properly to people? Do you revert to sending an email rather than picking up the phone? Does the thought of talking to a room full of people fill you with fear? Are you still feeling ‘on the spot’ and overwhelmed by the increasingly complex virtual environment you’re working and communicating in?
The good news is you're not on your own!
This is common amongst many professionals where communication is critical to success.
How would it feel to join or walk into a meeting with the confidence of knowing you can engage everyone immediately? What if you could identify simple ways to adapt your style to communicate more effectively with different people's behaviours? What if this meant better relationships, more collaboration, happier customers and better business?
All you need to know to transform your communication skills can be gained at this engaging and interactive workshop event.

The Hub Events

Attending this programme will give you the knowledge and skills to transform your communication skills immediately, having learnt:

The pros and cons of different communication channels and when best to use them
The power of communicating through words, sound and body language
Why people behave and communicate differently and how to recognise and adapt to their style
What someone's natural behavioural style means when it comes to making decisions
How to increase sales through better and more personalised communication
How to engage better with audiences of all sizes when presenting

How to Communicate with Impact 

Southend-On-Sea

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">In this 2-day course, you&rsquo;ll gain a basic understanding of finance and accounting concepts to drive the success of your business.</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This workshop aims to demystify the accounting language so that you are in control of the financial performance of your business, helping you forecast for the future, evaluate your current efforts, and establish strategies to meet your goals.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dates</strong>: Tuesday 1st &amp; Wednesday 2nd October 2024</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Time</strong>: 9:30am - 4:30pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Location</strong>: Launchpad Southend, Airport Business Park, Launchpad, Rochford SS4 1YH</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost</strong>: Free</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For</strong>: Businesses based in or shortly moving to Southend-On-Sea</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Even if you plan to hire an accountant, you still need to understand accounting information to make better, more informed decisions about your business. This course will give you the tools necessary to have a better understanding of what the professionals are saying down the line, so you can run your business better.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You&rsquo;ll learn about double-entry bookkeeping, trial balances, profit and loss statements, and other must-have accounting topics, and in further sessions, you&rsquo;ll learn how to apply these techniques to manage your business better, which will give you confidence and control when making financial decisions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">**The course will be run in person over two days, in 7 hour sessions (with 1 hour lunch breaks) on 1st October &amp; 2nd October.&nbsp;Please note: lunch is not provided however, there is a refreshments area for drinks and snacks**</em></p><h3 fr-original-style="" style="box-sizing: border-box;">What it covers:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Double-entry bookkeeping</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Preparation of profit and loss accounts, balance sheets, and cash-flow statements</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Analysis of accounting reports</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Controlling cash</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Sources of funding</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Business planning, budgets, cash flow forecasting, and variance analysis</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Break-even analysis</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Capital appraisal</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Product costing</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Who should attend:</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is aimed at a whole range of businesses from start-up founders to local business owners to corporates and is geared to anyone without a finance or accounting background. Your business must be based in or shortly relocating to Southend-On-Sea.</p><h3 fr-original-style="" style="box-sizing: border-box;">Who should attend:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Entrepreneurs</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Micro business owners</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Small business owners</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Middle managers</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Consultants</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Coaches</li><li value="7" fr-original-style="" style="box-sizing: border-box;">E-commerce businesses</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Digital marketers</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Service based business owners</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Skills gained:</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The full value from this course is only be gained by full participation in both days. After completing the course, delegates will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand basic financial documents used in business</li><li fr-original-style="" style="box-sizing: border-box;">Interpret the information in these documents, and use it to manage day-to-day business activity</li><li fr-original-style="" style="box-sizing: border-box;">Be more effective in their role</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About the host</strong>:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Jim Fletcher ACMA GCMA</u></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Jim is a dedicated business coach with 40 years&rsquo; commercial leadership experience. Drawing on his long career in the manufacturing and engineering sector, Jim provides tailored coaching, consultancy, non-executive directorship and project management services, across a full range of management, finance, sales &amp; marketing and operations functions.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This workshop is organised by Let&#39;s Do Business Group on behalf of Southend-On-Sea City Council and is funded by the UK Government through the <a href="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus" data-airgap-id="106" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">UK Shared Prosperity Fund</a>.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The UK Shared Prosperity Fund is a central pillar of the UK government&#39;s Levelling Up agenda and provides &pound;2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">View our&nbsp;</strong><a href="https://backingessexbusiness.co.uk/privacy-policy" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://backingessexbusiness.co.uk/privacy-policy" data-airgap-id="107" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">privacy policy</strong></a></p>

In this course, you’ll gain a basic understanding of finance and accounting concepts to drive the success of your business.
This workshop aims to demystify the accounting language so that you are in control of the financial performance of your business, helping you forecast for the future, evaluate your current efforts, and establish strategies to meet your goals.
Dates: Tuesday 1st October 2024
Time: 9:30am - 12:30pm
Location: Online (ZOOM)
Cost: Free
For: Businesses based in or shortly moving to Southend-On-Sea
Even if you plan to hire an accountant, you still need to understand accounting information to make better, more informed decisions about your business. This course will give you the tools necessary to have a better understanding of what the professionals are saying down the line, so you can run your business better.
You’ll learn about double-entry bookkeeping, trial balances, profit and loss statements, and other must-have accounting topics, and in further sessions, you’ll learn how to apply these techniques to manage your business better, which will give you confidence and control when making financial decisions.
What it covers:
Double-entry bookkeeping
Preparation of profit and loss accounts, balance sheets, and cash-flow statements
Analysis of accounting reports
Controlling cash
Sources of funding
Business planning, budgets, cash flow forecasting, and variance analysis
Break-even analysis
Capital appraisal
Product costing
Who should attend:
The course is aimed at a whole range of businesses from start-up founders to local business owners to corporates and is geared to anyone without a finance or accounting background. Your business must be based in or shortly relocating to Southend-On-Sea.
Who should attend:
Entrepreneurs
Micro business owners
Small business owners
Middle managers
Consultants
Coaches
E-commerce businesses
Digital marketers
Service based business owners
Skills gained:
The full value from this course is only be gained by full participation in both days. After completing the course, delegates will be able to:
Understand basic financial documents used in business
Interpret the information in these documents, and use it to manage day-to-day business activity
Be more effective in their role
About the host:
Jim Fletcher ACMA GCMA
Jim is a dedicated business coach with 40 years’ commercial leadership experience. Drawing on his long career in the manufacturing and engineering sector, Jim provides tailored coaching, consultancy, non-executive directorship and project management services, across a full range of management, finance, sales & marketing and operations functions.



This workshop is organised by Let's Do Business Group on behalf of Southend-On-Sea City Council and is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills.
View our privacy policy

Let’s Do Business Group

In this 3-hour course, you’ll gain a basic understanding of finance and accounting concepts to drive the success of your business.

Finance for Non-Financial Entrepreneurs - Southend-On-Sea

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">AS YOU DELIVER THIS INFORMATION, YOU ARE COACHED TO IMPROVE YOUR PUBLIC-SPEAKING STYLE IN THESE (AND A FEW OTHER) AREAS: BODY LANGUAGE, POSTURE, WORD CHOICE, CONFIDENCE, EYE CONTACT, VERBAL TICS/FILLER WORDS, AND VOLUME.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">You will be coached to overhaul your content and visual aids (frequently PowerPoint)</strong>&nbsp;used during the presentation by: stating your purpose clearly, reducing the amount of text on slides, making messages more user-friendly, and choosing best graphics to support message.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees Will Be Able To:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Increase ability to motivate the audience by delivering organized and engaging presentations;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gain more efficiency by crafting carefully-worded, streamlined messages, free of verbal tics and filler words;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Increase enthusiasm through focus on body language and stage presence; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Convince listeners with strong evidence presented in speech and visual aids.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Advanced Presentation Skills</strong>&nbsp;is a 4-hour interactive virtual class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">The&nbsp;<em fr-original-style="" style="box-sizing: border-box;">Diversity Sensitivity &amp; Awareness</em>&nbsp;workshop was excellent. It provided a unique approach to addressing the topic. The session was interactive, interesting and very informative, leaving participants with a greater understanding of the merits of diversity and an inspiration to continue to broaden that knowledge base.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Sandra Hess Moll, Director of Employment Services / Affirmative Action Coordinator</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">McHenry County College</span>

AS YOU DELIVER THIS INFORMATION, YOU ARE COACHED TO IMPROVE YOUR PUBLIC-SPEAKING STYLE IN THESE (AND A FEW OTHER) AREAS: BODY LANGUAGE, POSTURE, WORD CHOICE, CONFIDENCE, EYE CONTACT, VERBAL TICS/FILLER WORDS, AND VOLUME.
You will be coached to overhaul your content and visual aids (frequently PowerPoint) used during the presentation by: stating your purpose clearly, reducing the amount of text on slides, making messages more user-friendly, and choosing best graphics to support message.
Attendees Will Be Able To:
Increase ability to motivate the audience by delivering organized and engaging presentations;
Gain more efficiency by crafting carefully-worded, streamlined messages, free of verbal tics and filler words;
Increase enthusiasm through focus on body language and stage presence; and
Convince listeners with strong evidence presented in speech and visual aids.
Online Format—Advanced Presentation Skills is a 4-hour interactive virtual class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



The Diversity Sensitivity & Awareness workshop was excellent. It provided a unique approach to addressing the topic. The session was interactive, interesting and very informative, leaving participants with a greater understanding of the merits of diversity and an inspiration to continue to broaden that knowledge base.
Sandra Hess Moll, Director of Employment Services / Affirmative Action CoordinatorMcHenry County College

Improving Communications Uk

ADVANCED PRESENTATION SKILLS






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<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business people who know grammar judge others based on their correct (or incorrect) usage.</b>&nbsp;Be the professional who is able to be clear and correct in writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business Grammar &amp; Usage: ENGLISH BOOT CAMP is the answer for today&rsquo;s business competitive environment.</b>&nbsp;Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you&rsquo;ll have new confidence about what is right and wrong, when it comes to writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Attendees Will Be Able To:</b></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Know the Parts of Speech and their correct uses;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Be able to create Plurals and Possessives accurately and with certainty;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create original email / documents to employ newly-learned class material.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Grammar and Usage</strong> is a 4-hour interactive virtual class for up to ten people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my &ldquo;ums&rdquo; and &ldquo;ahs&rdquo; and in trying to come to my point in a more succinct way. I&rsquo;ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Christina Vargas</span>

KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.
Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.
Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing.
Attendees Will Be Able To:
Know the Parts of Speech and their correct uses;
Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;
Be able to create Plurals and Possessives accurately and with certainty;
Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;
Create original email / documents to employ newly-learned class material.
 
Online Format—Business Grammar and Usage is a 4-hour interactive virtual class for up to ten people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my “ums” and “ahs” and in trying to come to my point in a more succinct way. I’ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.
Christina Vargas

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