Dementia Awareness

Dementia

Intelligence

Healthcare

Dementia Training

FrontLine Communication

Frontline Health And Fitness

Journalists

The Frontline Club

Emergency First Aid

First Aid At Work

Mental Health First Aid

Workplace First Aid

First Aid

Emergency First Aid At Work (EFAW)

Paediatric

Frontline Training

Frontline Football

Disability Awareness

Awareness

Open

Frontline Professionals Ltd

Frontline First Aid

Frontline Fitness Derby

Frontline Healthcare Training Ltd

Airsoft Armourer - Frontline Combat

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52); font-size: 24px;">Summer Sizzler!</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Buy One Get One Free</span></strong><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">&nbsp;on our Frontline+ Programmes &ndash; GP Admin and Reception Training - online training with a difference; engaging, interactive and highly rated!</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Just &pound;79+ vat pp for any 2 programmes!</span></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(Min purchase of 5 credits, these can be activated any time up until 31st Jan 2024)&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">When booking - click on the date you want to start (this can be amended later if needed)</strong></em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We focus on building confidence, sharing new ideas and tools, and embedding the learning for lasting behaviour change (whilst having some fun)&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">We have 3 programmes to choose from:</span></p><ol start="1" type="1" fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Positive and Proactive Communication for Effective Call Handling &ndash; Communication is at the heart of everything we do &ndash; this programme shares our HEART tool with focus on how we communicate using positive language.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Productive Conversations in Challenging Situations &ndash; with an increase in demand and frustrations &ndash; this programme shares how to best de-escalate conflict enabling a more positive interaction and outcome.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Skills for Confidently Signposting Patients &ndash; this focuses on how to &lsquo;Frame&rsquo; options for patients positively so that they feel happy to choose the options most suitable!</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">More Info.......</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Frontline+ Training Programmes for GP Healthcare Operational Staff&hellip;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We know how busy it is in frontline roles so we created a professional training map specifically for Frontline staff that is made up of flexible &amp; engaging online training programmes.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each programme is made up of a series of mini-learning modules that are accessed online &amp; can be completed at the learners own pace over 6-8 weeks.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The programmes also come with downloadable resources, support packs &amp; optional webinars for the learner &amp; the manager to help embed learning.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Programmes work best when whole teams are involved, including the manager; this enables shared learning, consistency of approach &amp; a common language for the whole team.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Frontline+ Training Roadmap&hellip;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When developing our Frontline+ training programmes we kept 3 things in mind...</p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;">1. Easy to access and time efficient</p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;">2. Engaging and interesting</p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;">3. The important one...fun &amp; useful!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each online training programme is made up of:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">10-12 Mini-learning modules - Completed at own pace</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">10-15 mins of learning per module - Mixed mediums</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reflective learning &amp; action plans</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Evaluation &amp; certificate</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Manager support pack&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Staff &amp; manager webinars</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Downloadable resources</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Access to our Heart of the Surgery Community</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;Have a look at each of the Programmes available in more detail&hellip;.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You can download our brochure here:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a href="https://images.cademy.co.uk/2106c3aa-31a2-43a1-80a9-0a80e6098a17/5622db49-977b-4edb-a4d8-2635333318f9/original.pdf" target="_blank" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">📎 Frontline Brochure 2023.pdf</a></p>

The Development People

Conflict Resolution

Communication

Conflict Management

Staff Skills

Communication Skills

Frontline+ Training Programmes for GP Healthcare Operational Staff…

Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin

Frontline+ Training Programme 2 for 1  Offer!

2 x Frontline+ Programmes of your choice for each staff member

Buy One Get One Free Offer

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course on Covid-19 risk management for workers returning to work is a timely resource that aligns with the latest guidelines from the UK government and the NHS. As of the most recent updates, healthcare staff who exhibit symptoms of a respiratory infection are no longer required to test for Covid-19, and those who test positive are advised to return to work in accordance with locally decided protocols. Moreover, essential frontline staff may return to work following a negative PCR test if they have been in contact with Covid-19, provided they adhere to subsequent negative daily LFD tests for a minimum of 7 days and comply with appropriate use of PPE and other infection prevention and control measures. These guidelines reflect a shift towards managing Covid-19 alongside other respiratory infections, with an emphasis on local risk assessments and the balance of risks between staff absence and potential patient safety impacts. The course content should be updated regularly to reflect these evolving guidelines, ensuring that both employers and employees are equipped with the knowledge to navigate the challenges of returning to work during the ongoing pandemic.</p>

The course on Covid-19 risk management for workers returning to work is a timely resource that aligns with the latest guidelines from the UK government and the NHS. As of the most recent updates, healthcare staff who exhibit symptoms of a respiratory infection are no longer required to test for Covid-19, and those who test positive are advised to return to work in accordance with locally decided protocols. Moreover, essential frontline staff may return to work following a negative PCR test if they have been in contact with Covid-19, provided they adhere to subsequent negative daily LFD tests for a minimum of 7 days and comply with appropriate use of PPE and other infection prevention and control measures. These guidelines reflect a shift towards managing Covid-19 alongside other respiratory infections, with an emphasis on local risk assessments and the balance of risks between staff absence and potential patient safety impacts. The course content should be updated regularly to reflect these evolving guidelines, ensuring that both employers and employees are equipped with the knowledge to navigate the challenges of returning to work during the ongoing pandemic.

Twig Services Ltd

Infection Prevention & Control

Occupational Health & Wellbeing

Health & Safety At Work

COVID-19 for Safer Work Environments Approved Online Training

General Admission

This live on-line training seminar provides an introduction for anyone who wants to learn more about the complex nature of domestic abuse. From spotting the early warning signs to the impact.  Sadly domestic abuse can be perpetrated by anyone and anyone can be a victim of domestic abuse.  It is a global societal issue and far more prevalent than many of us realise.
Latest statistics state that over £2.3 million people (aged 16 years and over) experience domestic abuse per year.
This equates to 1 in 4 women and 1 in 6 men
By attending this event you will gain an
• Increased understanding of domestic abuse
• Increased ability to recognise the early signs of domestic abuse 
• A PDF on next steps to support 
This on-line training workshop will introduce you to the types of domestic abuse and the tactics employed by the perpetrator.  By the end of the session attendees will feel confident in identifying domestic abuse and steps to support.  
This training workshop will provide the first step towards understanding a many layered and complex subject.  This will provide a good overview prior to delving deeper into specific forms of domestic abuse.
This training seminar will provide a good introduction for general public, frontline workers, volunteers, employers, managers, teachers, volunteers.
CPD credits are awarded with this workshop.
Attendees will receive handouts and an attendance certificate (if required).
This event is hosted by Julie Johns MBE. 
The workshop will be delivered as a 1 hour live Zoom event and is being offered at £30 per person. 

Safe Space Consultancy

Domestic Abuse

Family Assault

Child Protection

Independent Domestic Violence Advisor (IDVA)

Domestic Violence

Identifying Domestic Abuse (CPD).  A good introductory seminar for anyone who wants to learn about the complex nature of domestic abuse.  You will have increased knowledge of domestic abuse in general, an increased ability to identify the early signs of domestic abuse and knowledge of next steps to support.

Identifying Domestic Abuse

Early Bird

<h2>Just in Time Training for Frontline Supervisors and Managers: Making the Case</h2>
<p>One of my favorite quotes on this topic comes from Zig Ziglar: 'The only thing worse than training employees and losing them is not training them and keeping them.' The transition from employee to manager is one of the most challenging: new roles and responsibilities, new ways of looking at organizations, and new ways of relating to all others around them. Most new supervisors and managers will tell you later in their careers that they floundered, avoided conflict, weren't firm enough when they should have been, and came on too strong to compensate - in other words, trial and error. And yet, most organizations spend more on leadership training at the end of a person's career than investing in their early promotions. Does it really make good business sense to give less training to those who need it early while giving more to those who need it less, later in their careers?</p>
<p>This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.</p>
<p>Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.</p>
<p>Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.</p>

IIL Europe Ltd

Just in Time Training for Frontline Supervisors and Managers: Making the Case

<h4>Telephone Etiquette Certification</h4>
 Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone.
 
 Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job.
 
 This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master.
 
 We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it.
 
 Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor.
 
 Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation.
 <h4>You Will Learn:</h4>
 <ul>
   <li>The role that the telephone plays in the modern workplace, and why telephone etiquette is still important</li>
   <li>How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected</li>
   <li>The importance of an informative greeting</li>
   <li>What not to say when you are on the phone</li>
   <li>The five key aspects of active listening</li>
 </ul>
 <h4>Benefits of Taking this Course</h4>
 <ul>
   <li>Being more confident when you or your frontline staff answer the phone</li>
   <li>Learning how to make your customers feel welcome at your company from their first point of contact</li>
   <li>Learning the three steps involved in dealing with a difficult caller</li>
   <li>Understanding the importance of empathy</li>
   <li>Learning tips and tricks on how to make any call easier</li>
 </ul>

OnlineCoursesLearning.com

Telephone Etiquette

<p data-key="1" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="2" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course overview</strong></span></p>
<p data-key="3" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="4" fr-original-style="" style="box-sizing: border-box;">Understanding and recognising a hoarding disorder</span></p>
<p data-key="5" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="6" fr-original-style="" style="box-sizing: border-box;">Legislation &ndash; Safeguarding and Care Act 2014</span></p>
<p data-key="7" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="8" fr-original-style="" style="box-sizing: border-box;">Risk Assessment</span></p>
<p data-key="9" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="10" fr-original-style="" style="box-sizing: border-box;">Working with Partner Agencies</span></p>
<p data-key="11" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="12" fr-original-style="" style="box-sizing: border-box;">Challenges for the Emergency and Front Line Services.</span></p>
<p data-key="13" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="14" fr-original-style="" style="box-sizing: border-box;">Improving ways of working and the sharing of information</span></p>
<p data-key="15" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="16" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivered by</strong></span></p>
<p data-key="17" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="18" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Lee Markwick</strong></span></p>
<p data-key="19" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="20" fr-original-style="" style="box-sizing: border-box;">Safety Officer Trainer</span></p>
<p data-key="21" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="22" fr-original-style="" style="box-sizing: border-box;">Lee, a retired Fire Officer and NHS Mental Health &amp; Safety Officer, has a very pragmatic approach to challenging the perception, and managing the risk of hoarding and clutter. He has worked with many Partner Agencies on making people safer inside and outside their homes.</span></p>
<p data-key="23" data-slate-fragment="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" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="24" fr-original-style="" style="box-sizing: border-box;">Lee has worked with the following services: Fire, Police &amp; Ambulance Services, Adult &amp; Children Safeguarding Boards, Social Services, Local Council &amp; Housing Authorities, Community Safety Partnerships, Local Authority Hoarding/Clutter Panels, Local Authority &amp; NHS Mental Health Teams, Professional/Multi-Agency/Disciplinary meetings, Care Providers, Environmental Health, J9 Domestic Abuse, Befriending Services, Careline Providers, Private Home Physio Companies, District Nurses, Crimestoppers, Occupational Therapy Assessment Services, Rapid Response Assessment Teams, Victim Support, Lone Worker Devices Companies, Keep Safe/Well Homes Safe Schemes, Anti-Social Behaviour Teams, Strategic Independent Advisory Group, Strategic Hate Crime Panel, Falls Prevention Service, Neighbourhood Watch, Troubled Families, Family Mosaic, Older Adults Health &amp; Wellbeing Services, Home Oxygen/Respiratory Teams, Frailty Groups, Community Patient Forums, Community Agents, Local Area Coordinators, Psychological Therapy Services and Recovery College and Heart Failure Nurses.</span></p>

HoardingUK

Challenging Behaviour

Helping emergency and frontline service workers to better understand and engage with individuals who hoard or exhibit hoarding behaviour.


Hoarding Awareness for Emergency and Frontline Services 

General admission

<p>In the face of escalating environmental challenges, the UK stands at a critical juncture, demanding a new breed of experts equipped to tackle the complex issues at hand. Our Diploma in Environmental Engineering - CPD Certified, offers a transformative journey into the heart of environmental stewardship. Dive into pressing concerns such as the recent surge in environmental incidents, and learn to engineer sustainable solutions that can reshape the landscape of tomorrow.</p><p><strong>This Diploma in Environmental Engineering - CPD Certified Bundle Consists of the following Premium courses:</strong></p><ul><li>Course 01: Environmental Engineering</li><li>Course 02: Environmental Law</li><li>Course 03: Sustainable Energy, Development and Environmental Impacts</li><li>Course 04: Environmental Health</li><li>Course 05: Asbestos Awareness</li><li>Course 06: Renewable Energy</li><li>Course 07: Structural Geology, Tectonics &amp; Rock Mechanics</li><li>Course 08: Wildlife Rescue and Rehabilitation</li><li>Course 09: Agricultural Science</li><li>Course 10: Level 2 Certificate in Forestry</li><li>Course 11: Carbon Literacy Project Certifications</li><li>Course 12: Renewable Energy Engineering Course</li><li>Course 13: Floristry &amp; Plant Care Training</li><li>Course 14: Water Treatment Level 2</li><li>Course 15: Diploma in Water Chemistry</li><li>Course 16: Sustainable Energy</li><li>Course 17: Town Planning</li><li>Course 18: Biotechnology</li><li>Course 19: Environmental Science and Climate Change Dynamics</li><li>Course 20: Marine Biology Courses Online</li></ul><p><strong>10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques-</strong></p><ul><li>Course 01: Effective Communication Skills Diploma</li><li>Course 02: Business Networking Skills</li><li>Course 03: Influencing and Negotiation Skills</li><li>Course 04: Delegation Skills Training</li><li>Course 05: Time Management</li><li>Course 06: Leadership Skills Training</li><li>Course 07: Decision Making and Critical Thinking Online Course</li><li>Course 08: Emotional Intelligence and Social Management Diploma</li><li>Course 09: Assertiveness Skills</li><li>Course 10: Touch Typing Complete Training Diploma</li></ul><p><strong>Learning Outcomes:</strong></p><p>Upon completion of this Diploma in Environmental Engineering - CPD Certified bundle, you should be able to:</p><ul><li>Analyse and address recent UK environmental challenges effectively.</li><li>Apply sustainable energy principles to mitigate environmental impacts.</li><li>Demonstrate proficiency in water treatment and chemistry practices.</li><li>Implement wildlife rescue techniques with expertise and precision.</li><li>Navigate the complexities of environmental law for informed decision-making.</li><li>Integrate renewable energy engineering into practical, impactful solutions.</li></ul> <p>This comprehensive course spans a spectrum of disciplines, from Environmental Law to Wildlife Rescue, providing a holistic understanding of the interconnected web of challenges our planet faces. Delve into the intricacies of Renewable Energy Engineering and Water Chemistry, preparing yourself for the frontline of environmental innovation. With certifications in the Carbon Literacy Project and hands-on training in Floristry and plant Care, you'll emerge not just as a graduate but as a catalyst for change. Join us in the pursuit of knowledge that transcends classrooms and ventures into the heart of environmental transformation.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Environmental enthusiasts aspiring to tackle real-world challenges.</li><li>Professionals desiring a comprehensive understanding of environmental engineering.</li><li>Individuals keen on integrating sustainability into diverse industries.</li></ul><p><strong>Please Note</strong>: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Environmental Engineering </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Environmental Engineering</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li><strong>Environmental Consultant</strong>: •40,000 - •50,000</li><li><strong>Renewable Energy Engineer</strong>: •35,000 - •45,000</li><li><strong>Wildlife Rehabilitation Specialist</strong>: •25,000 - •30,000</li><li><strong>Water Quality Analyst</strong>: •28,000 - •35,000</li><li><strong>Environmental Compliance Officer</strong>: •30,000 - •40,000</li><li><strong>Town Planner</strong>: •35,000 - •45,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Studyhub UK

Certificate in Further Education & Training (Cert Ed)

Civil Engineering

Professional Skills Course (PSC)

Environmental Engineering

Diploma in Professional Studies (DPS)

Continuous Professional Development (CPD)

Diploma in Environmental Engineering - CPD Certified

<p>Imagine a world where every customer grievance feels like a hurdle, where communication breakdowns lead to lost trust, and where resolving issues becomes a tangled web of confusion. </p><p>In the realm of customer care, frustration can be a constant companion, and the ability to turn complaints into opportunities remains elusive. However, there is a path in changing that, this Complaints Handling for Customer Care course unfolds through a carefully curated design to address these challenges.</p><p>Start with the fundamental understanding of complaints and their intrinsic link to customer value. As the journey progresses, participants delve into the art of building rapport and trust, unlocking the secrets of effective communication that transcend conventional barriers.</p><p>Navigating through diverse customer types becomes second nature, and a customer-centric mindset becomes the compass for resolution. The course doesn't stop at reactive measures; it empowers individuals with the skills to proactively prevent complaints and implement service recovery strategies. </p><p>Master the art of turning challenges into triumphs, and witness the evolution of your customer care approach in a way that resonates with both clients and business success.</p><p><strong>Key Features</strong></p><ul><li>CPD Accredited </li><li>FREE PDF + Hardcopy certificate</li><li>Fully online, interactive course </li><li>Self-paced learning and laptop, tablet and smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum</strong></p><ul><li>Module 01: Complaints &amp; Customer Value</li><li>Module 02: Building Rapport &amp; Trust</li><li>Module 03: Effective Communication</li><li>Module 04: Handling Various Customer Types</li><li>Module 05: Customer-Centric Complaint Resolution</li><li>Module 06: Proactive Complaint Prevention and Service Recovery</li><li>Module 07: Advanced Technology and Tools in Customer Care</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Master complaint resolution for enhanced customer satisfaction.</li><li>Develop effective communication strategies for diverse customer interactions.</li><li>Implement proactive measures to prevent and address complaints.</li><li>Build lasting rapport and trust with customers for enduring relationships.</li><li>Navigate various customer types with confidence and empathy.</li><li>Utilise advanced technology and tools for efficient customer care.</li></ul><p><strong>Accreditation</strong></p><p>This course is <strong>CPD Quality Standards</strong> (<strong>CPD QS)</strong> accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certificate</strong></p><p>After completing this course, you will get a FREE Digital Certificate from Training Express.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Customer service professionals</li><li>Sales and support representatives</li><li>Retail and hospitality staff</li><li>Call centre agents</li><li>Frontline staff in any industry</li><li>Individuals seeking a customer-focused career change</li><li>Entrepreneurs and small business owners</li><li>Anyone aiming to excel in customer care roles</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative</li><li>Complaints Handler</li><li>Call Centre Agent</li><li>Retail Associate</li><li>Client Support Specialist</li><li>Frontline Customer Care Professional</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Complaints Handling for Customer Care Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course introduces basic first aid principles, what to do in a variety of emergency situations, how to treat different injuries and where to get help. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is accredited by CPD.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Aims &amp; Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Introduce you to the three principles of first aid</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Explain what a primary survey is</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Help you recognise the importance of communication</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Give details of CPR and the recovery position</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Identify a variety of first aid issues</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Give information on how to manage different situations</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Describe what a first aid kit contains</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Audience</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is a cross sector course and will benefit all professional&rsquo;s, frontline workers and leaders.</p>

Think Tank Academy

This course introduces basic first aid principles, what to do in a variety of emergency situations, how to treat different injuries and where to get help.

First Aid Awareness - Adult Care - Foundation Level

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course raises awareness of Infection Control and provides awareness of types of infection, routes of transmission and measures to limit the spread of infection in children&rsquo;s care. The programme benefits from an animated scenes and activities with ongoing assessment making it engaging and interactive. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is accredited by CPD.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Aims &amp; Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Provide background information on infection control and the importance of public health</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Discuss legislation and policy relating to infection control</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Highlight the importance of risk assessment and management in infection control</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes the chain of infection and how to break it</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enable learners to describe the types of infections, disease, routes of transmission and the principles of infection</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Includes infection control measures related directly to children and vulnerable people and the responsibilities of staff and managers</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Audience</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is a cross sector course and will benefit all professional&rsquo;s, frontline workers and leaders working with children and young people.</p>

Infectious Disease

Infection Control

This course raises awareness of Infection Control and provides awareness of types of infection, routes of transmission and measures to limit the spread of infection in children’s care. 

Courses delivered Online

Online Options

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Diploma in Environmental Engineering - CPD Certified

By Studyhub UK

Complaints Handling for Customer Care Course

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First Aid Awareness - Adult Care - Foundation Level

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Introduction to Infection Control - Children's Care - Foundation Level

By Think Tank Academy