Name: Diploma in Entrepreneurship - Level 4
Price: 1499 GBP
Availability: InStock

<p>The course is a complete course with everything you need to study towards the ACCA FM exam (video tutorials for both the Learning and Practice stages, ACCA approved study text and exam kit, tests, mock exam, tutor support, etc.). It also includes a full pass guarantee.<br /><br />We have exceptional pass rates and our courses are fully accredited by the ACCA (we are ACCA Platinum accredited which is the highest level of accreditation given by ACCA).</p>
<h3>Course content</h3>
<p>You will learn about the following in your course:</p>
<ul>
<li>Financial management function</li>
<li>Financial management environment</li>
<li>Working capital management</li>
<li>Investment appraisal</li>
<li>Business finance</li>
<li>Business valuations</li>
<li>Risk management</li>
</ul>
<p>This course is valid until the end of the current ACCA syllabus.</p>
<h3>Outstanding pass rates</h3>
<p>92% of our students that completed our full eLearning programme passed their exams (92% was an average of all our qualification courses over the last 2 years at the time of writing).</p>
<p>We&rsquo;re very proud of our 92% pass rate but if you are unlucky and have a bad day at the exam we provide a full pass guarantee &ndash; if you complete your full course and still fail your exam we will provide you with another complete course free of charge.</p>
<h3>Approved materials</h3>
<p>ACCA approved Study Text and Exam Kits are included in your ExP course.</p>
<p>ExP is an independent company and is not tied to having to use an in-house publisher. We can choose to work with the publisher whose books we believe best complement our courses and maximise your chances of success in your ACCA exams.</p>
<p>Our focus is on you passing your exams.</p>
<h3>Exceptional tutors</h3>
<p>ExP utilise some of the very best ACCA tutors in the world whether they are full time ExP tutors or part of the ExP permalancer network.</p>
<p>Our focus is to blend exceptional tutors, ACCA approved materials and cutting edge eLearning platforms to enable you to pass your exams in an efficient and effective way as possible.</p>
<h3>Unrivalled eLearning technology</h3>
<p>ExP lead the way in terms of cutting edge Educational Technology products.</p>
<p>Our platforms are tailor designed by our experienced instructional design team to maximise the impact of your ACCA learning flow and ultimately ensure your exam success.</p>
<p>Our own in-house technology team purpose code our ePlatforms resulting in exam effective, flexible and cost effective solutions.</p>
<h3>Full pass guarantee</h3>
<p>&ldquo;If you complete your ExP course, you will pass your exams.&rdquo;</p>
<p>We are so confident of this phrase that in the unlikely event that you fail your exam after completing the full ExP course, we will provide you with another full eLearning course free of charge.</p>
<p>It&rsquo;s as simple as that. No ifs no buts.</p>
<h3>Hear what some of our successful students have to say</h3>
<p>Excellent and thoroughly recommended. Have used the ExP courses for a number of papers now and passed all of them first time. The courses are great and easy to follow and cover all the key areas. Very thorough and at a good pace. Nothing more for me to add apart from &ldquo;Thank you ExP and keep up the good work&rdquo; : ) <em>- Nataliya R</em></p>
<p>The ExP courses were excellent. The key areas were summarised perfectly and the exam approach techniques presented during the practice stage were exactly what I needed. I watched the majority of the course on my iPhone during my commute to work on the train and the technology was spot on and never let me down. I&rsquo;d highly recommend the ExP courses. 5 stars as far as I&rsquo;m concerned! <em>- Sam H</em></p>
<p>This was the first time I&rsquo;d used online courses following a friend&rsquo;s recommendation about ExP and I loved it. Passed first time : ) The whole experience was very smooth from the registration through to the study and the mock exam. No complaints at all and loved the approach of the course. Thank you ExP : ) <em>- Fiona P</em></p>
<p>Thanks to ExP, my dream of becoming a Chartered Accountant has been fulfilled. I&rsquo;m now fully qualified and the ExP group made it easy with their lectures, notes and tips. I&rsquo;m eternally indebted to the ExP team. They made complex subjects understandable and really helped me pass my exams. It was ExP&rsquo;s support and guidance that enabled me to succeed in the exams. <em>- Yaw O</em></p>
<h3>ACCA student registration</h3>
<p>Note that this is a course towards the ACCA FM exam. It does not include the actual exam. To sit the exam you will need to register with ACCA and pay their registration / exam fees. More details on registering with them can be found at <a href="https://www.accaglobal.com/" target="_blank" rel="noopener">www.accaglobal.com</a>&nbsp;</p>

Financial Management

ACCA FM, 100% Pass Guarantee, Full Learning and Revision Components, Tests, Mock Exam, Tutor Support and ACCA Approved Materials Included, Exceptional Pass Rates

ACCA FM - Financial Management (valid from today until 1 Jul 2022)

General admission

<p>The course is a complete course with everything you need to study towards the ACCA AA exam (video tutorials for both the Learning and Practice stages, ACCA approved study text and exam kit, tests, mock exam, tutor support, etc.). It also includes a full pass guarantee.<br /><br />We have exceptional pass rates and our courses are fully accredited by the ACCA (we are ACCA Platinum accredited which is the highest level of accreditation given by ACCA).</p>
<h3>Course content</h3>
<p>You will learn about the following in your course:</p>
<ul>
<li>Audit framework and regulation</li>
<li>Planning and risk assessment</li>
<li>Internal control</li>
<li>Audit evidence</li>
<li>Review and reporting</li>
</ul>
<p>This course is valid until the end of the current ACCA syllabus.</p>
<h3>Outstanding pass rates</h3>
<p>92% of our students that completed our full eLearning programme passed their exams (92% was an average of all our qualification courses over the last 2 years at the time of writing).</p>
<p>We&rsquo;re very proud of our 92% pass rate but if you are unlucky and have a bad day at the exam we provide a full pass guarantee &ndash; if you complete your full course and still fail your exam we will provide you with another complete course free of charge.</p>
<h3>Approved materials</h3>
<p>ACCA approved Study Text and Exam Kits are included in your ExP course.</p>
<p>ExP is an independent company and is not tied to having to use an in-house publisher. We can choose to work with the publisher whose books we believe best complement our courses and maximise your chances of success in your ACCA exams.</p>
<p>Our focus is on you passing your exams.</p>
<h3>Exceptional tutors</h3>
<p>ExP utilise some of the very best ACCA tutors in the world whether they are full time ExP tutors or part of the ExP permalancer network.</p>
<p>Our focus is to blend exceptional tutors, ACCA approved materials and cutting edge eLearning platforms to enable you to pass your exams in an efficient and effective way as possible.</p>
<h3>Unrivalled eLearning technology</h3>
<p>ExP lead the way in terms of cutting edge Educational Technology products.</p>
<p>Our platforms are tailor designed by our experienced instructional design team to maximise the impact of your ACCA learning flow and ultimately ensure your exam success.</p>
<p>Our own in-house technology team purpose code our ePlatforms resulting in exam effective, flexible and cost effective solutions.</p>
<h3>Full pass guarantee</h3>
<p>&ldquo;If you complete your ExP course, you will pass your exams.&rdquo;</p>
<p>We are so confident of this phrase that in the unlikely event that you fail your exam after completing the full ExP course, we will provide you with another full eLearning course free of charge.</p>
<p>It&rsquo;s as simple as that. No ifs no buts.</p>
<h3>Hear what some of our successful students have to say</h3>
<p>Excellent and thoroughly recommended. Have used the ExP courses for a number of papers now and passed all of them first time. The courses are great and easy to follow and cover all the key areas. Very thorough and at a good pace. Nothing more for me to add apart from &ldquo;Thank you ExP and keep up the good work&rdquo; : ) <em>- Nataliya R</em></p>
<p>The ExP courses were excellent. The key areas were summarised perfectly and the exam approach techniques presented during the practice stage were exactly what I needed. I watched the majority of the course on my iPhone during my commute to work on the train and the technology was spot on and never let me down. I&rsquo;d highly recommend the ExP courses. 5 stars as far as I&rsquo;m concerned! <em>- Sam H</em></p>
<p>This was the first time I&rsquo;d used online courses following a friend&rsquo;s recommendation about ExP and I loved it. Passed first time : ) The whole experience was very smooth from the registration through to the study and the mock exam. No complaints at all and loved the approach of the course. Thank you ExP : ) <em>- Fiona P</em></p>
<p>Thanks to ExP, my dream of becoming a Chartered Accountant has been fulfilled. I&rsquo;m now fully qualified and the ExP group made it easy with their lectures, notes and tips. I&rsquo;m eternally indebted to the ExP team. They made complex subjects understandable and really helped me pass my exams. It was ExP&rsquo;s support and guidance that enabled me to succeed in the exams. <em>- Yaw O</em></p>
<h3>ACCA student registration</h3>
<p>Note that this is a course towards the ACCA AA exam. It does not include the actual exam. To sit the exam you will need to register with ACCA and pay their registration / exam fees. More details on registering with them can be found at <a href="https://www.accaglobal.com/" target="_blank" rel="noopener">www.accaglobal.com</a>&nbsp;</p>

Audit

ACCA AA, 100% Pass Guarantee, Full Learning and Revision Components, Tests, Mock Exam, Tutor Support and ACCA Approved Materials Included, Exceptional Pass Rates

ACCA AA - Audit and Assurance (valid from today until 1 Jul 2022)

<p>The course is a complete course with everything you need to study towards the ACCA TX (UK) exam (video tutorials for both the Learning and Practice stages, ACCA approved study text and exam kit, tests, mock exam, tutor support, etc.). It also includes a full pass guarantee.<br /><br />We have exceptional pass rates and our courses are fully accredited by the ACCA (we are ACCA Platinum accredited which is the highest level of accreditation given by ACCA).</p>
<h3>Course content</h3>
<p>You will learn about the following in your course:</p>
<ul>
<li>The UK tax system and its administration</li>
<li>Income tax and NIC liabilities</li>
<li>Chargeable gains for individuals</li>
<li>Inheritance tax</li>
<li>Corporation tax liabilities</li>
<li>Value added tax (VAT)</li>
</ul>
<p>This course is valid until the end of the current ACCA syllabus.</p>
<h3>Outstanding pass rates</h3>
<p>92% of our students that completed our full eLearning programme passed their exams (92% was an average of all our qualification courses over the last 2 years at the time of writing).</p>
<p>We&rsquo;re very proud of our 92% pass rate but if you are unlucky and have a bad day at the exam we provide a full pass guarantee &ndash; if you complete your full course and still fail your exam we will provide you with another complete course free of charge.</p>
<h3>Approved materials</h3>
<p>ACCA approved Study Text and Exam Kits are included in your ExP course.</p>
<p>ExP is an independent company and is not tied to having to use an in-house publisher. We can choose to work with the publisher whose books we believe best complement our courses and maximise your chances of success in your ACCA exams.</p>
<p>Our focus is on you passing your exams.</p>
<h3>Exceptional tutors</h3>
<p>ExP utilise some of the very best ACCA tutors in the world whether they are full time ExP tutors or part of the ExP permalancer network.</p>
<p>Our focus is to blend exceptional tutors, ACCA approved materials and cutting edge eLearning platforms to enable you to pass your exams in an efficient and effective way as possible.</p>
<h3>Unrivalled eLearning technology</h3>
<p>ExP lead the way in terms of cutting edge Educational Technology products.</p>
<p>Our platforms are tailor designed by our experienced instructional design team to maximise the impact of your ACCA learning flow and ultimately ensure your exam success.</p>
<p>Our own in-house technology team purpose code our ePlatforms resulting in exam effective, flexible and cost effective solutions.</p>
<h3>Full pass guarantee</h3>
<p>&ldquo;If you complete your ExP course, you will pass your exams.&rdquo;</p>
<p>We are so confident of this phrase that in the unlikely event that you fail your exam after completing the full ExP course, we will provide you with another full eLearning course free of charge.</p>
<p>It&rsquo;s as simple as that. No ifs no buts.</p>
<h3>Hear what some of our successful students have to say</h3>
<p>Excellent and thoroughly recommended. Have used the ExP courses for a number of papers now and passed all of them first time. The courses are great and easy to follow and cover all the key areas. Very thorough and at a good pace. Nothing more for me to add apart from &ldquo;Thank you ExP and keep up the good work&rdquo; : ) <em>- Nataliya R</em></p>
<p>The ExP courses were excellent. The key areas were summarised perfectly and the exam approach techniques presented during the practice stage were exactly what I needed. I watched the majority of the course on my iPhone during my commute to work on the train and the technology was spot on and never let me down. I&rsquo;d highly recommend the ExP courses. 5 stars as far as I&rsquo;m concerned! <em>- Sam H</em></p>
<p>This was the first time I&rsquo;d used online courses following a friend&rsquo;s recommendation about ExP and I loved it. Passed first time : ) The whole experience was very smooth from the registration through to the study and the mock exam. No complaints at all and loved the approach of the course. Thank you ExP : ) <em>- Fiona P</em></p>
<p>Thanks to ExP, my dream of becoming a Chartered Accountant has been fulfilled. I&rsquo;m now fully qualified and the ExP group made it easy with their lectures, notes and tips. I&rsquo;m eternally indebted to the ExP team. They made complex subjects understandable and really helped me pass my exams. It was ExP&rsquo;s support and guidance that enabled me to succeed in the exams. <em>- Yaw O</em></p>
<h3>ACCA student registration</h3>
<p>Note that this is a course towards the ACCA TX (UK) exam. It does not include the actual exam. To sit the exam you will need to register with ACCA and pay their registration / exam fees. More details on registering with them can be found at <a href="https://www.accaglobal.com/" target="_blank" rel="noopener">www.accaglobal.com</a>&nbsp;</p>

Certification in Business Accounting & Taxation (CBAT)

ACCA TX (UK), 100% Pass Guarantee, Full Learning and Revision Components, Tests, Mock Exam, Tutor Support and ACCA Approved Materials Included, Exceptional Pass Rates

ACCA TX - Taxation (UK) (valid from today until 1 Apr 2022)

ACCA AA - Audit and Assurance (valid from 1 Jul 2022 until 1 Jul 2023)

<p><strong>***24 Hour Limited Time Flash Sale*** <br /><br /> Customer Relationship Management (CRM), KYC &amp; Customer Service Admission Gifts  <br /><br /> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Ever thought about what makes a business truly stand out? Hint: it's all in the magic of how they treat their customers. Picture this: a whopping 70% of UK businesses now recognise that their frontline customer service is where the real battle for brand loyalty is won or lost. That's where this course bundle comes into play. It's like your personal toolkit for becoming a customer service wizard, diving deep into the secrets of CRM, getting up close with KYC, and turning customer service into an art form.</p><p>The course is a carefully curated selection that covers the A to Z of customer interaction and relationship management. From the foundational principles of <strong>CRM</strong> to the specifics of <strong>KYC compliance</strong>, and the nuances of exceptional <strong>Customer Service</strong>, this bundle has it all. Additionally, it focusses on personal development skills such as <strong>Assertiveness</strong>, <strong>Self-confidence</strong>, <strong>Stress Management</strong>, and <strong>Effective Communication</strong>, which are crucial for anyone looking to thrive in a customer-facing role. The inclusion of <strong>Professional CV Writing</strong> and <strong>Job Search Skills</strong> ensures you're fully prepared to take the next step in your career.</p><p>Key Features of the Customer Relationship Management (CRM), KYC &amp; Customer Service Bundle:</p><ul><li><strong>3 QLS-Endorsed Courses:</strong> We proudly offer 3 QLS-endorsed courses within our Customer Service (CRM, KYC &amp; Phone-Based Customer Service) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a <strong>free hardcopy certificate</strong> for each of these courses.</li><ul><li><strong>QLS Course 01: Diploma in Customer Relationship Management (CRM)</strong></li><li><strong> QLS Course 02: KYC</strong></li><li><strong> QLS Course 03: Customer Service</strong></li></ul></ul><ul><li><strong>5 CPD QS Accredited Courses</strong>: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.</li><ul><li><strong>Course 01:</strong> Assertiveness and Self-Confidence Development</li><li><strong>Course 02:</strong> Patient Customer Service Training</li><li><strong>Course 03:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 04:</strong> Customer Service - Representative</li><li><strong>Course 05:</strong> Complete Communication Skills Master Class for Life</li></ul></ul><ul><li>In Addition, you'll get <strong>Five Career Boosting Courses</strong> absolutely FREE with this Bundle.</li><ul><li><strong>Course 01:</strong> Professional CV Writing</li><li><strong>Course 02:</strong> Job Search Skills</li><li><strong>Course 03:</strong> Self-Esteem &amp; Confidence Building</li><li><strong>Course 04:</strong> Professional Diploma in Stress Management</li><li><strong>Course 05:</strong> Complete Communication Skills Master Class</li></ul></ul><p>Embrace this opportunity and use it as an investment for your professional development; it's a gateway to unlocking countless opportunities in the world of business and customer service. With the skills and knowledge gained from these courses, you'll be well-equipped to navigate the complexities of customer interactions and stand out in the competitive job market. Join us, and start your journey towards becoming a customer service expert today!</p><p><strong>Learning Outcomes of Customer Relationship Management (CRM), KYC &amp; Customer Service Bundle:</strong></p><ul><li>Master CRM strategies to build and maintain customer relationships.</li><li>Understand KYC regulations and their application in business.</li><li>Deliver outstanding customer service across various platforms.</li><li>Develop assertiveness and self-confidence in professional settings.</li><li>Manage stress effectively in high-pressure customer service environments.</li><li>Enhance communication skills for clear, impactful interactions.</li></ul><p><strong>Why Prefer this CRM Course?</strong></p><ul><li>Get free <strong>QLS Endorsed Certificates</strong> upon completion of the CRM course</li><li>Get a <strong>Free Student ID Card</strong> with CRM Training</li><li>The CRM course is <strong>Affordable and Simple</strong> to understand</li><li><strong>Lifetime Access</strong> to the CRM course materials</li><li>The CRM course comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong> Course 01: Diploma in Customer Relationship Management (CRM)</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Communication Skills</li><li>Module 08: Negotiation Techniques</li><li>Module 09: Conflict Management</li><li>Module 10: Time Management</li><li>Module 11: Handling Customer Complaints</li><li>Module 12: Future of CRM</li></ul><p><strong> Course 02: KYC<br /></strong></p><ul><li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: AML (Anti-Money Laundering)</li><li>Module 04: KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong> Course 03: Customer Service</strong></p><ul><li>Module 01: Who We Are and What We Do</li><li>Module 02: Establishing Your Attitude</li><li>Module 03: Identifying and Addressing Customer Needs</li><li>Module 04: Generating Return Business</li><li>Module 05: In-Person Customer Service</li><li>Module 06: Giving Customer Service over the Phone</li><li>Module 07: Providing Electronic Customer Service</li><li>Module 08: Recovering Difficult Customers</li><li>Module 09: Understanding When to Escalate</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 10 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free</strong> (Previously it was £12.99*13 = £169)</li><li><strong>CPD Hard Copy Certificate: </strong>Free (Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        130 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Customer service reps</li><li>CRM professionals</li><li>KYC analysts</li><li>Job seekers</li><li>Team leaders</li><li>Career changers</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this CCTV Operation &amp; Security Management bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Customer Relationship Manager - £30,000 to £50,000</li><li>Customer Service Representative - £18,000 to £25,000</li><li>KYC Analyst - £25,000 to £40,000</li><li>Communications Manager - £30,000 to £45,000</li><li>Stress Management Coach - £25,000 to £35,000</li><li>Professional CV Writer - £20,000 to £30,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>QLS Endorsed Hard Copy Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Hard copy certificate - Included<br /><br /></p><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

***24 Hour Limited Time Flash Sale*** 

 Customer Relationship Management (CRM), KYC & Customer Service Admission Gifts 

 FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter
Ever thought about what makes a business truly stand out? Hint: it's all in the magic of how they treat their customers. Picture this: a whopping 70% of UK businesses now recognise that their frontline customer service is where the real battle for brand loyalty is won or lost. That's where this course bundle comes into play. It's like your personal toolkit for becoming a customer service wizard, diving deep into the secrets of CRM, getting up close with KYC, and turning customer service into an art form.
The course is a carefully curated selection that covers the A to Z of customer interaction and relationship management. From the foundational principles of CRM to the specifics of KYC compliance, and the nuances of exceptional Customer Service, this bundle has it all. Additionally, it focusses on personal development skills such as Assertiveness, Self-confidence, Stress Management, and Effective Communication, which are crucial for anyone looking to thrive in a customer-facing role. The inclusion of Professional CV Writing and Job Search Skills ensures you're fully prepared to take the next step in your career.
Key Features of the Customer Relationship Management (CRM), KYC & Customer Service Bundle:
3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Customer Service (CRM, KYC & Phone-Based Customer Service) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses.
QLS Course 01: Diploma in Customer Relationship Management (CRM)
QLS Course 02: KYC
QLS Course 03: Customer Service
5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices.
Course 01: Assertiveness and Self-Confidence Development
Course 02: Patient Customer Service Training
Course 03: Win Customers Efficiently: Customer Service Diploma
Course 04: Customer Service - Representative
Course 05: Complete Communication Skills Master Class for Life
In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle.
Course 01: Professional CV Writing
Course 02: Job Search Skills
Course 03: Self-Esteem & Confidence Building
Course 04: Professional Diploma in Stress Management
Course 05: Complete Communication Skills Master Class
Embrace this opportunity and use it as an investment for your professional development; it's a gateway to unlocking countless opportunities in the world of business and customer service. With the skills and knowledge gained from these courses, you'll be well-equipped to navigate the complexities of customer interactions and stand out in the competitive job market. Join us, and start your journey towards becoming a customer service expert today!
Learning Outcomes of Customer Relationship Management (CRM), KYC & Customer Service Bundle:
Master CRM strategies to build and maintain customer relationships.
Understand KYC regulations and their application in business.
Deliver outstanding customer service across various platforms.
Develop assertiveness and self-confidence in professional settings.
Manage stress effectively in high-pressure customer service environments.
Enhance communication skills for clear, impactful interactions.
Why Prefer this CRM Course?
Get free QLS Endorsed Certificates upon completion of the CRM course
Get a Free Student ID Card with CRM Training
The CRM course is Affordable and Simple to understand
Lifetime Access to the CRM course materials
The CRM course comes with 24/7 Tutor Support
Start your learning journey straight away!
*** Course Curriculum ***
 Course 01: Diploma in Customer Relationship Management (CRM)
Module 01: Introduction to Customer Relationship Management (CRM)
Module 02: CRM Fundamentals
Module 03: CRM Strategies
Module 04: Data Analysis in CRM
Module 05: CRM Databases
Module 06: Deepening Customer Relationship
Module 07: Communication Skills
Module 08: Negotiation Techniques
Module 09: Conflict Management
Module 10: Time Management
Module 11: Handling Customer Complaints
Module 12: Future of CRM
 Course 02: KYC

Module 01: Introduction to KYC
Module 02: Customer Due Diligence
Module 03: AML (Anti-Money Laundering)
Module 04: KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom
Module 05: Regulations to be Complied by Industries
Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance
 Course 03: Customer Service
Module 01: Who We Are and What We Do
Module 02: Establishing Your Attitude
Module 03: Identifying and Addressing Customer Needs
Module 04: Generating Return Business
Module 05: In-Person Customer Service
Module 06: Giving Customer Service over the Phone
Module 07: Providing Electronic Customer Service
Module 08: Recovering Difficult Customers
Module 09: Understanding When to Escalate
=========>>>>> And 10 More Courses <<<<<=========
How will I get my Certificate?
After successfully completing the course, you will be able to order your Certificates as proof of your achievement.
PDF Certificate: Free (Previously it was £12.99*13 = £169)
CPD Hard Copy Certificate: Free (Previously it was £29.99)
QLS Endorsed Hard Copy Certificate: Free (Previously it was £99)
 CPD 
130 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:
Customer service reps
CRM professionals
KYC analysts
Job seekers
Team leaders
Career changers
 Requirements 
You will not need any prior background or expertise to enrol in this CCTV Operation & Security Management bundle.
 Career path 
After completing this bundle, you are to start your career or begin the next phase of your career.
Customer Relationship Manager - £30,000 to £50,000
Customer Service Representative - £18,000 to £25,000
KYC Analyst - £25,000 to £40,000
Communications Manager - £30,000 to £45,000
Stress Management Coach - £25,000 to £35,000
Professional CV Writer - £20,000 to £30,000
 Certificates 
CPD Accredited Digital Certificate
 Digital certificate - Included 
Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.
CPD Accredited Hard Copy Certificate
 Hard copy certificate - Included 
Please note that International students have to pay an additional £10 as a shipment fee.
QLS Endorsed Hard Copy Certificates
 Hard copy certificate - Included 
Hard copy certificate - Included


Please note that International students have to pay an additional £10 as a shipment fee.

Academy for Health and Fitness

Customer Care

Online Course Marketing

Customer Service

Customer Relations

Customer Relationship Management

CRM (Customer Relationship Management)

Customer Relationship Management (CRM), KYC & Customer Service

General Admission

<div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); 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box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><div style="color: rgb(33, 35, 56); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Sharpen-up Your Professional Skills</h2><form accept-charset="UTF-8" action="https://school.onlinepmcourses.com/purchase" method="get" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></form></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Courses Included with Purchase</h2><br fr-original-style="" style="box-sizing: border-box;"><div data-course-url="/courses/327826" fr-original-style="" style="box-sizing: border-box;"><img src="https://process.fs.teachablecdn.com/ADNupMnWyR7kCWRvm76Laz/resize=width:705/https://www.filepicker.io/api/file/RO3VXONbTfapnBcfaML2" alt="" style="width: 313px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 313px;" fr-original-class="fr-draggable"><div style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Day-to-Day Project Leadership that Gets Results</div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">How to Select and Apply the Right Leadership Style for Every Situation</div><div data-course-url="/courses/327826" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-include-vat-price="642943" style="color: rgb(246, 138, 29); box-sizing: border-box;" fr-original-style=" color: rgb(246, 138, 29);">$47<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div></div><div data-course-url="/courses/347699" fr-original-style="" style="box-sizing: border-box;"><img src="https://process.fs.teachablecdn.com/ADNupMnWyR7kCWRvm76Laz/resize=width:705/https://www.filepicker.io/api/file/j6BIigJJQDaWTgd7NyCH" alt="" style="width: 313px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 313px;" fr-original-class="fr-draggable"><div style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">How to Delegate without Stress: What Project Managers Need to Know</div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">Use Delegation to Multiply your Effectiveness, Build Team Resilience, and Increase Motivation in your Team</div><div data-include-vat-price="739612" style="color: rgb(246, 138, 29); box-sizing: border-box;" fr-original-style=" color: rgb(246, 138, 29);">$47</div></div><div data-course-url="/courses/243266" fr-original-style="" style="box-sizing: border-box;"><img src="https://process.fs.teachablecdn.com/ADNupMnWyR7kCWRvm76Laz/resize=width:705/https://www.filepicker.io/api/file/Qob06mlBSGeJ5AAdvBB3" alt="" style="width: 313px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 313px;" fr-original-class="fr-draggable"><div style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Leading Effective One-on-One Meetings</div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">Everything a Project Manager Needs to Know to Maximize the Value of One-on-One Time</div><div data-include-vat-price="464565" style="color: rgb(246, 138, 29); box-sizing: border-box;" fr-original-style=" color: rgb(246, 138, 29);">$47</div></div><div data-course-url="/courses/229979" fr-original-style="" style="box-sizing: border-box;"><img src="https://process.fs.teachablecdn.com/ADNupMnWyR7kCWRvm76Laz/resize=width:705/https://www.filepicker.io/api/file/0w7EuWKgSaKY37rpAXDv" alt="" style="width: 308px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 308px;" fr-original-class="fr-draggable"><div style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Dealing with Conflict in Projects</div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">A Practical Introduction to Conflict Management for Project Managers</div><div data-include-vat-price="443715" style="color: rgb(246, 138, 29); box-sizing: border-box;" fr-original-style=" color: rgb(246, 138, 29);">$47</div></div><h3 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Original Price: $188</h3></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Your Instructor</h2><img src="https://www.filepicker.io/api/file/YrKSvBKkR1acOkOJe2aB" alt="Dr Mike Clayton" style="width: 146px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 146px;" fr-original-class="fr-draggable"></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);">Dr Mike Clayton<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Mike Clayton has been a successful and innovative project manager.</em></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">He has led large project teams and managed large groups as a Senior Manager at international consulting firm, Deloitte.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">And he has coached and trained many thousands of project managers.</p></div><div style="color: rgb(33, 35, 56); box-sizing: border-box;" fr-original-style=" color: rgb(33, 35, 56);"><h2 style="color: rgb(0, 0, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 153);">Frequently Asked Questions</h2>When does the course start and finish?The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

OnlinePMCourses

Professional Skills Bundle

Master the Skills Now

<p>This fast track Integrated Diploma in Business and Management - Level 3 qualification has been created to develop and reward those learners who are looking to or already have chosen a career in a business-related sector. We hope that learners take the opportunity to learn a great deal from this programme that will provide relevant new skills and qualities.</p><p>It is envisaged that this fast track Integrated Diploma in Business and Management - Level 3 programme will encourage both academic and professional development so that learners move forward to realise not just their own potential but also that of organisations across a broad range of sectors.</p><p><strong>Key Highlights of fast track Level 3 Integrated Diploma in Business and Management qualification are:</strong></p><ul><li>Program Duration: 6 Months (Regular 9 months duration course also available)</li><li>Program Credits: 120</li><li>Designed for working Professionals</li><li>Format: Online</li><li>No Written Exam. The Assessment is done via Submission of Assignment</li><li>Tutor Assist available</li><li>Dedicated Student Success Manager</li><li>Timely Doubt Resolution</li><li>Regular Networking Events with Industry Professionals</li><li>Become eligible to gain direct entry into relevant Undergraduate degree programme.</li><li>Alumni Status</li><li>No Cost EMI Option</li></ul><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This fast track Level 3 Integrated Diploma in Business and Management (Accredited by Qualifi) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Learners will be expected to hold the following:</p><ul><li>Learners who have demonstrated some ability and possess Qualifications at Level 2 and/or<br />OR</li><li>work experience in a business environment and demonstrate ambition with clear career goals;</li><li>Level 3 qualification in another discipline and want to develop their careers in management.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Learners completing the Level 3 Integrated Diploma in Business and Management in fast track mode can progress to:</strong></p><ul><li>The First year of an Undergraduate Degree in Business and Management, or</li><li>Level 4 Diploma qualifications (click here to view)</li><li>Directly into employment in an associated profession.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of Achievement</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Qualifi courses: Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge</p></div>

                        </div>

London School Of Business And Research

Integrated Diploma in Business and Management - Level 3 (Fast Track mode)

<p>The Comprehensive Guide to Blogging for Business is a step-by-step course that teaches you everything you need to know to start - and maintain - a blog that grows your audience and attracts new clients to your business.&nbsp;</p><p><br></p><p>This course is for you if you&#39;re keen to keep control of your content (outsourcing it just doesn&#39;t feel right) but you would also like some guidance so that you know you&#39;re ticking all of the boxes and posting content that works.&nbsp;</p><p><br></p><p>Learn how to:&nbsp;</p><p>- build a content strategy that reliably attracts your ideal clients&nbsp;</p><p>- write the first draft of your next blog in just 2 hours</p><p>- publish your blog in a few easy steps&nbsp;</p><p>- promote your blogs so that more ideal clients can find it easily&nbsp;</p><p><br></p><p>It&#39;s time to stop putting this off, and start publishing evergreen content that positions you as an expert. You absolutely can do it, and I&#39;ll show you how.&nbsp;</p><p><br></p><p>Testimonials for other courses:&nbsp;</p><p><span id="isPasted" style="color: rgb(51, 51, 51); font-weight: 400; font-style: normal; text-decoration: none;">&quot;I am not confident with my writing skills and this workshop has given me a clear structure to follow.</span><span style="color: rgb(51, 51, 51); font-weight: 400; font-style: normal; text-decoration: none;">&nbsp;&nbsp;</span><span style="color: rgb(51, 51, 51); font-weight: 400; font-style: normal; text-decoration: none;">I particularly loved the step by step process with lots of advice on what, why and how to do it.</span><span style="color: rgb(51, 51, 51); font-weight: 400; font-style: normal; text-decoration: none;">&quot; Sally Singleton, Mindfulness Interlude</span></p><p id="isPasted">&quot;I&rsquo;ve come away with a first draft of a blog post and lots of ideas for future topics. I&rsquo;d highly recommend Katie&rsquo;s workshop for anyone interested in writing a blog for their business!&quot; Claire Tompkins, Five Rubies</p>

Katie Earl Editing

Blogging

A step-by-step approach to starting a blog that attracts clients without sapping all of your time and energy. Learn from blogging expert Katie Earl and stop putting off your business blog. 

The Comprehensive Guide to Blogging for your Business

Purchase the course as a standalone option, without monthly ongoing support

General course

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<section>
<div>
<h2><strong>About this Virtual Instructor Led Training (VILT)</strong></h2>
<p>The 5 half-day Piping Stress Engineering Virtual Instructor Led Training (VILT) course will systematically expose participants to:</p>
<ol>
<li>The theory and practice of piping stress engineering, with special reference to ASME B 31.1 and ASME B 31.3 Standards.</li>
<li>The basic principles and theories of stress and strain and piping stress engineering, through a series of lessons, case study presentations, in-class examples, multiple-choice questions (MCQs) and mandatory exercises.</li>
<li>Principal stresses and shear stresses which form the backbone of stress analysis of a material. Expressions for these quantities will be derived using vector algebra from fundamentals.</li>
<li>Thermal stress-range, sustained and occasional stresses, code stress equations, allowable stresses, how to increase flexibility of a piping system, cold spring.</li>
<li>The historical development of computational techniques from hand calculations in the 1950s to the present-day software.</li>
</ol>
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</section>
<section>
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<div>

Training Objectives 

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<p>On completion of this VILT course, participants will be able to:</p>
<ul>
<li>Identify potential loads the piping systems and categorise the loads to primary and secondary.</li>
<li>Determine stresses that develop in a pipe due to various types of loads and how to derive stress-load relationships, starting from scratch.</li>
<li>Treat the primary and secondary stresses in piping system in line with the intent of ASME Standards B 31.1 and B 31.3 and understand how the two codes deal with flexibility of piping systems, concepts of self-springing and relaxation/shake down, displacement stress range and fatigue, what is meant by code compliance.</li>
<li>Understand the principles of flexibility analysis, piping elements and their individual effects, flexibility factor, flexibility characteristic, bending of a curved beam and importance of virtual length of an elbow in the flexibility of a piping system. Learn stress intensification factors of bends, branch connections and flanges.</li>
<li>Understand how the stresses in the material should be controlled for the safety of the piping system, the user and the environment.</li>
<li>Examine how codes give guidance to determine allowable stresses, stress range reduction due to cyclic loading, and effects sustained loads have on fatigue life of piping.</li>
<li>Confidently handle terminal forces and moments on equipment. Understand the supplementary engineering standards required to establish acceptance of the equipment terminal loads and what can be done when there are no engineering standard governing equipment terminal loads is available and learn the techniques of local stress analysis.</li>
<li>Get a thorough understanding of the concepts and the rules established by the ASME B 31.1 and ASME B 31.3 Standards.</li>
<li>Perform flange load analysis calculations based on Kellogg's Equivalent Pressure method &amp; Nuclear Code method. Perform the same using a piping stress analysis software and check for flange stresses and leakage.</li>
<li>Confidently undertake formal training of piping stress analysis using any commercial software, with a clear understanding of what happens within the software rather than a 'blind' software training and start the journey of becoming a specialist piping stress engineer.</li>
</ul>
<p> </p>
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Target Audience 

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<p>The VILT course is intended for:</p>
<ul>
<li>Recent mechanical engineering graduates who desire to get into the specialist discipline of Piping Stress Engineering.</li>
<li>Junior mechanical, chemical, structural and project engineers in the industry who wish to understand the basics of Piping Stress Engineering.</li>
<li>Engineers with some process plant experience who desire to progress into the much sought-after specialist disciplines of Piping Stress Engineering.</li>
<li>Mechanical, process and structural engineers with some process plant experience who desire to upskill themselves with the knowledge in piping stress engineering and to become a Piping Stress Engineer.</li>
<li>Any piping engineer with some pipe stressing experience in the industry who wish to understand the theory and practice of Piping Stress Engineering at a greater depth.</li>
</ul>
<p>A comprehensive set of course notes, practice exercises and multiple-choice questions (MCQs) are included. Participants will be given time to raise questions and participants will be assessed and graded based on responses to MCQs and mandatory exercises.</p>
<p>A certificate will be issued to each participant and it will carry one of the three performance levels: Commendable, Merit or Satisfactory, depending on how the participant has performed in MCQs and mandatory exercises.</p>
</div>
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Training Methods 

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<p>The VILT course will be delivered online in <strong>5 half-day sessions comprising 4 hours per day, </strong>with 2 breaks of 10 minutes per day.</p>
<p>Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total).</p>
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Trainer

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<p>Your expert course leader is a fully qualified Chartered Professional Engineer with over 40 years of professional experience in Oil &amp; Gas (onshore and offshore), Petrochemical and Mining industries in engineering, engineering/design management and quality technical management related to plant design and construction. At present, he is assisting a few Perth based oil &amp; gas and mining companies in detail engineering, piping stress analysis, feasibility study and business development work related to plant design. He is a pioneer in piping stress engineering in Western Australia.</p>
<p>His recent major accomplishments include the following roles and challenges:</p>
<ol>
<li>Quality Technical Support Manager of USD 54 billion (Gorgon LNG Project). This encompassed management of quality technical services connected with Welding, Welding Related Metallurgy, Non-Destructive Examination, Insulation /Refractory /Coating, AS2885 Pipelines Regulatory Compliance and Pressure Vessel Registration.</li>
<li>Regional Piping Practice Lead and Lead Piping Engineer of Hatch Associates. In this role, he was responsible for providing discipline leadership to several mining projects for BHP Billiton (Ravensthorpe), ALCOA-Australia (Alumina), MaÃ¡den Saudi Arabia (Alumina), QSLIC China (Magnesium), COOEC China (O&amp;G Gorgon). He was actively involved in the development of piping engineering practice in WA, including training and professional development of graduate, junior and senior engineers. This also includes the formation of the Piping Engineering Specialist Group.</li>
<li>Lead Piping/Pipe Stress Engineer on ConocoPhillips' (COP) Bayu Undan Gas Recycle, Condensate production and processing platform. He was able to develop several novel design methodologies for the project and provided training to engineers on how to implement them. These methodologies were commended by COP and the underwriters of the project Lloyds Register of Shipping, UK.</li>
<li>Creator of Piping Engineering Professional Course aimed at global engineering community.</li>
</ol>
<p><strong>Professional Affiliations:</strong></p>
<ul>
<li>Fellow, Institution of Mechanical Engineers, UK (IMechE)</li>
<li>Fellow, Institution of Engineers, Australia (EA), National Register of Engineers (NER)</li>
<li>Member American Society of Mechanical Engineers, USA (ASME)</li>
<li>Honorary Life Member, Institution of Engineers, Sri Lanka (IESL)</li>
</ul>
<p> </p>
</div>
</div>
</div>
<div>
<div>

POST TRAINING COACHING SUPPORT (OPTIONAL)

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<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information about post training coaching support and fees applicable for this.</p>
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Accreditions And Affliations

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</section>

EnergyEdge - Training for a Sustainable Energy Future

Renewable Energy

Oil & Gas

Piping Stress Engineering

Team of 10, pp

Normal Fee, pp

<p>This Diploma in Entrepreneurship - Level 4 qualification (Accredited by Qualifi, UK) has been created to develop and reward the business managers of today and the future, and to continue to bring recognition and professionalism to the management sectors.</p><p><br />It is envisaged that this Diploma in Entrepreneurship - Level 4 programme will encourage both academic and professional development so that you learners move forward to realise not just their own potential but also that of organisations across a broad range of sectors.</p><p>Key Highlights of this Diploma in Entrepreneurship - Level 4 qualification are:</p><ul><li>Program Duration: 9 Months (Fast track 6 months duration mode Available)</li><li>Program Credits: 120</li><li>Designed for working Professionals</li><li>Format: Online</li><li>No Written Exam. The Assessment is done via Submission of Assignment</li><li>Tutor Assist available</li><li>Dedicated Student Success Manager</li><li>Timely Doubt Resolution</li><li>Regular Networking Events with Industry Professionals</li><li>Become eligible to gain direct entry into relevant Undergraduate degree programme.</li><li>Alumni Status</li><li>No Cost EMI Option</li></ul><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>This Diploma in Entrepreneurship - Level 4 (Accredited by Qualifi, UK) qualifications has been designed to be accessible without artificial barriers that restrict access and progression. Entry to the qualification will be through centre interview and learners will be expected to hold the following:</strong></p><ul><li>Qualifications at Level 3</li></ul><p><strong>OR</strong></p><ul><li>A Level 4 qualification in another discipline and want to develop their careers in business and entrepreneurship.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Learners completing this Course progress to:</p><ul><li>Level 5 Diploma in Business Management, or</li><li>Level 5 Diploma in Business Enterprise, or</li><li>Combined Level 5 + Level 6 Diploma in Business Management - 240 Credits Qualification, or</li><li>BA (Hons) in Business Management Degree qualification, or</li><li>The Second year of undergraduate study, or</li><li>Directly into employment in an associated profession.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of Achievement</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Once you complete the course, you would be receiving a Physical hard copy of your Diploma along with its Transcript which we would Courier to your address via DHL or Royal Mail without any additional charge</p></div>

                        </div>

Diploma in Entrepreneurship - Level 4

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What is the course about?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Main Components</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Online CPD TAFL programme is practical and it combines the theory of teaching Arabic as a foreign language with observed and assessed teaching practice with real students of Arabic.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course develops skills and knowledge needed for teaching Arabic at universities, international schools, higher and further education institutes, and language centres.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our TAFL Course is CPD Certified (Certificate No 48801.&nbsp;</p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What will I learn?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Curriculum</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Language Awareness</li><li fr-original-style="" style="box-sizing: border-box;">The learner, the teacher and the teaching/learning context</li><li fr-original-style="" style="box-sizing: border-box;">Planning for effective teaching</li><li fr-original-style="" style="box-sizing: border-box;">Classroom management and teaching skills</li><li fr-original-style="" style="box-sizing: border-box;">Resources and materials for teaching Arabic</li><li fr-original-style="" style="box-sizing: border-box;">Professional development for teachers of Arabic</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What is the timetable?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Course Schedule</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part-time Option</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Input Sessions: Week 1-9, Thursday 15:00-18:00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Teaching Practice: Week 5-9, Tuesday 17.00-19.00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Full-time Option</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Input Sessions: Week 1-3, Monday, Thursday, and Friday 15:00-18:00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Teaching Practice: Week 2-4, Tuesday and Wednesday 17.00-19.00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">teaching practice</strong>&nbsp;is shared amongst participants. If you have your own students, you will be able to record lessons with them during the course.</p></div></div></div></div></div></div>

 International Language Experts

Language Teaching

Initial Teacher Training (ITT)

Online CPD TAFL Course: Master the Art of Teaching Arabic.

Online CPD TAFL: Certificate in Teaching Arabic as a Foreign Language

Join us for an exclusive webinar where we will showcase our brand-new Custom Certificates feature, designed to help you streamline the way you create, issue, and manage certificates. Whether you’re issuing course completions, attendance acknowledgements, or professional qualifications, our new feature provides flexibility and efficiency to elevate your course offerings.

What You’ll Learn:
How to design and build custom certificate templates using the new Certificate Builder.
Best practices for automating certificate issuing and expiration management.
How to use new features like auto-issuing, certificate expiration tracking, and more.
Tips for managing certificates at scale, including viewing, revoking, and filtering contacts by certificate expiry dates.


Interactive Q&A & Feedback Session
We want to hear from you! This is your opportunity to ask questions, share feedback, and request new features or improvements. We’re dedicated to making Cademy work better for you, so your input is invaluable in shaping future updates.

Who Should Attend?
This webinar is perfect for course creators, administrators, and training managers who want to enhance their certificate management process and make their courses stand out.
Custom Certificates are only available to customers on the Pro plan or above. If you’re not on the Pro plan yet, this is the perfect opportunity to learn more about this feature and explore upgrading to unlock its full potential.
Don’t miss this chance to see our latest features in action and contribute to the future of Cademy!

Cademy

Online Course Creation

Certification Body (CB)

Certificate in Teaching Program (CTP)

Certificate of Completion (CCL)

Continuous Professional Development (CPD)

Webinar: Simplify Your Certificates Process with Cademy

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



So, will you be joining us? 🤔
See what our attendees said here. 



Own Your Success

Learning & Development

Leadership

Business Leadership

Administrative Assistant

Career Development

Leadership Skills

Personal Assistant

Leadership Development

Executive Assistant

Corporate Learning & Development

Ethical Leadership

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

Early release

General release

Last Remaining Seats

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

Advance your expertise in food safety management with our FSSC 22000 v6 Lead Auditor course, certified by CQI and IRCA. This comprehensive program is designed for professionals aiming to conduct first, second, and third-party audits of Food Safety Management Systems (FSMS) against the FSSC 22000 v6 standard.
This course offers in-depth training on the principles and practices of auditing, providing you with the skills needed to lead audit teams and evaluate the conformance and effectiveness of FSMS within organizations. You will learn how to plan, execute, report, and follow up on audits in alignment with ISO 19011 guidelines and ISO/IEC 17021 standards.
Key Features of the Course:
Certified Expertise: Obtain a globally recognized CQI and IRCA certification, significantly boosting your professional credibility in the food safety sector.
Expert-Led Training: Benefit from the knowledge of seasoned instructors with extensive experience in food safety management and auditing, who provide practical insights and real-world applications.
Hands-On Learning: Participate in interactive exercises, case studies, and role-playing scenarios that replicate real audit situations, ensuring that you can apply your skills directly in your workplace.
Comprehensive Coverage: Gain a thorough understanding of the FSSC 22000 v6 standard, audit methodologies, risk management, and the process approach to food safety.
Career Advancement: Ideal for those aspiring to become lead auditors, food safety managers, or consultants, this course opens doors to new professional opportunities and recognition in the industry.
Upon successful completion of the course and examination, you will receive the prestigious CQI and IRCA certification, recognized globally as a mark of excellence in food safety auditing. This qualification will enable you to conduct audits for certification bodies and support organizations in achieving compliance and continual improvement in food safety management.
Enroll in our FSSC 22000 v6 Lead Auditor course today and take the next step in your journey to becoming a leader in food safety management.

QUALITY ACADEMY

Food Safety

Accredited Food Hygiene

Quality Auditor

Accredited Food Safety

Become an FSSC 22000 v6 Lead Auditor with our CQI and IRCA certified course. Gain the skills to lead food safety management audits and elevate your career. Enroll today!

FSSC 22000 v6 Lead Auditor (CQI and IRCA Certified)

Bournemouth

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Broxburn

<h3 style="color: rgb(6, 49, 77); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(6, 49, 77);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Online courses take 5 days and are spread over two weeks.</strong></h3><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">2024 Dates:&nbsp;</u></strong></p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">October </strong>Week 1 - 14th, 15th, 16th / Week 2 - 23rd &amp; 24th&nbsp;</p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">2025 Dates:</u>&nbsp;</strong></p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">January&nbsp;</strong>Week 1 - <span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">13th, 14th 15th /&nbsp;</span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">January&nbsp;</strong>Week 2 - <span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">20th &amp; 21st</span></p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">April&nbsp;</strong>Week 1 - <span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">22nd, 23rd</span><span dir="ltr" fr-original-style="" style="box-sizing: border-box;">&nbsp;&amp; 24th / <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">April&nbsp;</strong></span>Week 2 - <span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">29th &amp; 30th</span></p><p id="isPasted" style="color: rgb(6, 49, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(6, 49, 77);">Ember Compliance is delighted to offer a new FD&amp;FA BS5839-1 RQF Certified 5-Day Combined Course which encompasses all our FD&amp;FA courses from Introduction to Maintenance complete with RQF Exam at the end of the week.</p><p style="color: rgb(6, 49, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(6, 49, 77);">At the end of the 5 days, Learners will attain an RQF Award in the requirements of FD&amp;FA systems for non-domestic buildings BS 5839-1: 2017.</p><p style="color: rgb(6, 49, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(6, 49, 77);">As an accredited training provider affiliated with FireQual, recognised by both SQA and Ofqual, our courses are meticulously designed to align with the stringent standards outlined by the BAFE SP203-1 competence scheme.&nbsp;</p><p style="color: rgb(6, 49, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(6, 49, 77);">Details of the course are as follows:</p><p style="color: rgb(6, 49, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(6, 49, 77);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 1: Introduction to BS 5839-1</strong><br fr-original-style="" style="box-sizing: border-box;">Learners are introduced to the requirements of BS 5839-1. This module includes basic principles of fire safety and an introduction to FD&amp;FA systems requirements within the boundaries of the various legal frameworks within the UK.<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(6, 49, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(6, 49, 77);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 2: Design -BS 5839-1</strong><br fr-original-style="" style="box-sizing: border-box;">In this module, emphasis is placed on the process of fire alarm design, enquiry, survey, design, certification and the appropriate recording and documentation requirements.<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(6, 49, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(6, 49, 77);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 3: Installation -BS 5839-1</strong><br fr-original-style="" style="box-sizing: border-box;">This module explores compliance with the standard and how the installer may deal with issues not known to the designer during the installation.<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></p><p style="color: rgb(6, 49, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(6, 49, 77);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 4: Commissioning - BS 5839-1</strong><br fr-original-style="" style="box-sizing: border-box;">This module explores the process of commissioning, the requirements of testing and inspecting a newly installed system and how the commissioner may deal with issues not known to the designer and/or nonconformities with the standard.</p><p style="color: rgb(6, 49, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(6, 49, 77);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 5: Maintenance - BS 5839-1</strong><br fr-original-style="" style="box-sizing: border-box;">This module explores the process of maintenance, the requirements of inspection &amp; servicing existing systems and how the maintainer may deal with non-conformities with the standard.</p><p style="color: rgb(6, 49, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(6, 49, 77);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Exam - L3 Award in the Requirements of FD&amp;FA Systems for Non-Domestic Buildings BS 5839-1: 2017</strong><br fr-original-style="" style="box-sizing: border-box;">The RQF examination allows learners to demonstrate knowledge of BS 5839-1: 2017 as part of competence in the design, installation, commissioning, and maintenance of FD&amp;FA systems. Learners will demonstrate knowledge gained within our previous modules and industry experience.</p><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Notes:</strong></span></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please bring a valid form of identification (such as a driving license or passport). This identification must be shown for verification purposes and recorded by our invigilator</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Additionally, please ensure that you have a non-scientific calculator with you for the exam. Calculators on phones are not permitted.</p><p style="color: rgb(6, 49, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(6, 49, 77);"><img src="https://images.cademy.co.uk/88d338d8-7dc4-4054-bf9e-401495774eee/80ddaf3c-277e-490d-aad9-f53db6cf9e22/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"></p><h3 style="color: rgb(6, 49, 77); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(6, 49, 77);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Online courses take 5 days and are spread over two weeks.</strong></h3><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">October Dates:&nbsp;</strong></p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);">Week 1 - 14th, 15th, 16th&nbsp;</p><p style="color: rgb(63, 77, 90); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);">Week 2 - 21st &amp; 22nd</p>

Online courses take 5 days and are spread over two weeks.
2024 Dates: 
October Week 1 - 14th, 15th, 16th / Week 2 - 23rd & 24th 
2025 Dates: 
January Week 1 - 13th, 14th 15th / January Week 2 - 20th & 21st
April Week 1 - 22nd, 23rd & 24th / April Week 2 - 29th & 30th
Ember Compliance is delighted to offer a new FD&FA BS5839-1 RQF Certified 5-Day Combined Course which encompasses all our FD&FA courses from Introduction to Maintenance complete with RQF Exam at the end of the week.
At the end of the 5 days, Learners will attain an RQF Award in the requirements of FD&FA systems for non-domestic buildings BS 5839-1: 2017.
As an accredited training provider affiliated with FireQual, recognised by both SQA and Ofqual, our courses are meticulously designed to align with the stringent standards outlined by the BAFE SP203-1 competence scheme. 
Details of the course are as follows:
Module 1: Introduction to BS 5839-1
Learners are introduced to the requirements of BS 5839-1. This module includes basic principles of fire safety and an introduction to FD&FA systems requirements within the boundaries of the various legal frameworks within the UK.


Module 2: Design -BS 5839-1
In this module, emphasis is placed on the process of fire alarm design, enquiry, survey, design, certification and the appropriate recording and documentation requirements.


Module 3: Installation -BS 5839-1
This module explores compliance with the standard and how the installer may deal with issues not known to the designer during the installation.


Module 4: Commissioning - BS 5839-1
This module explores the process of commissioning, the requirements of testing and inspecting a newly installed system and how the commissioner may deal with issues not known to the designer and/or nonconformities with the standard.
Module 5: Maintenance - BS 5839-1
This module explores the process of maintenance, the requirements of inspection & servicing existing systems and how the maintainer may deal with non-conformities with the standard.
Exam - L3 Award in the Requirements of FD&FA Systems for Non-Domestic Buildings BS 5839-1: 2017
The RQF examination allows learners to demonstrate knowledge of BS 5839-1: 2017 as part of competence in the design, installation, commissioning, and maintenance of FD&FA systems. Learners will demonstrate knowledge gained within our previous modules and industry experience.
Notes:
Please bring a valid form of identification (such as a driving license or passport). This identification must be shown for verification purposes and recorded by our invigilator
Additionally, please ensure that you have a non-scientific calculator with you for the exam. Calculators on phones are not permitted.

Online courses take 5 days and are spread over two weeks.
October Dates: 
Week 1 - 14th, 15th, 16th 
Week 2 - 21st & 22nd

Ember Compliance

Fire Alarm

Engineer

At the end of the 5 days, Learners will attain an RQF Award in the requirements of FD&FA systems for non-domestic buildings BS 5839-1: 2017.

FD&FA BS5839-1 RQF Certified 5-Day Combined Course - 2 Part Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" style="color: rgb(57, 54, 79); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">The essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit their organisation.</strong></p><p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">New EFQM Model&nbsp;</strong>was launched at the EFQM Forum in October 2019 and, as EFQM&#39;s country partner for Ireland, CforC is providing Foundation Training on the new model.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Whilst this training is effective as a stand-alone course, it is also the starting point for all EFQM qualification routes.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is it for?</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective.</li><li fr-original-style="" style="box-sizing: border-box;">It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of products and services.</li><li fr-original-style="" style="box-sizing: border-box;">It is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career.</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-requisites for this course</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">None</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Benefits</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">By the end of the course, participants will be able to:</p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">explain how the EFQM Model could benefit their organisation and how it could be used to overcome current and future challenges</li><li fr-original-style="" style="box-sizing: border-box;">explain how the Model is structured and how the different elements apply to their organisation</li><li fr-original-style="" style="box-sizing: border-box;">apply RADAR, the diagnostic and assessment tool, to identify strengths and areas for improvement</li><li fr-original-style="" style="box-sizing: border-box;">conduct a high-level health check of their organisation</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The training comprises 8 modules;</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">Module 1 The Changing World</li><li fr-original-style="" style="box-sizing: border-box;">Module 2 The Organisation&rsquo;s Ecosystem</li><li fr-original-style="" style="box-sizing: border-box;">Module 3 The Value of a Model</li><li fr-original-style="" style="box-sizing: border-box;">Module 4 The EFQM Model</li><li fr-original-style="" style="box-sizing: border-box;">Module 5 RADAR</li><li fr-original-style="" style="box-sizing: border-box;">Module 6 Using the EFQM Model and RADAR</li><li fr-original-style="" style="box-sizing: border-box;">Module 7 The EFQM&rsquo;s Digital Platform</li><li fr-original-style="" style="box-sizing: border-box;">Module 8 Next Steps</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">The course is delivered through a virtual trainer led live class</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cost</strong></p><ul style="color: rgb(111, 114, 135); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><li fr-original-style="" style="box-sizing: border-box;">&pound;450 + VAT which includes the training course, the EFQM Model e-book and your EFQM Foundation Certificate.</li></ul><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><em fr-original-style="" style="box-sizing: border-box;">If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking&nbsp;</em><a href="http://www.cforc.org/join-us" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: var(--eds-control,#3659e3);"><em fr-original-style="" style="box-sizing: border-box;">here</em></a><em fr-original-style="" style="box-sizing: border-box;">.</em></p>

EFQM Certified Model Foundation Course

The EFQM Foundation course will help you to benchmark and improve the performance of every organisation by using the new EFQM Model and RADAR diagnostic tool, version 2025!
This is a two-day online course, delivered via a mix of work-rooms, presentations, videos, and one-to-one support.
This course is credited as part of the admission to the EFQM Assessor, Performance Improvement Practitioner or Excellence Practitioner courses.

Who is the EFQM Certified Model Foundation course for?

This is the essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit an organisation.
This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective.
Whilst this training is effective as a stand-alone course, it is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career.

At the end of the course, you will be able to:
- demonstrate how the EFQM Model could benefit your organisation and how it could be used to overcome current and future challenges
- explain how the Model is structured and how the different elements apply to your organisation
- start applying the RADAR as both a diagnostic tool - to identify strengths and areas for improvement – and a performance improvement methodology
- conduct a high-level self-assessment of your organisation
- understand the opportunities provided by EFQM data and insights
- gain an insight into the alternative uses of the EFQM Model

The EFQM Foundation Course Training Programme

Following the welcome and introduction, this course comprises of 9 modules:
 
Module 0: Welcome & course objectives
 Module 1: Why we need a model to face & master complexity? Why the EFQM Model?
 Module 2: Introduction to the EFQM Model
 Module 3: The Model (part 1): Direction
 Module 4:The Model (part 2): Execution
 Module 5: The Model (part 3): Results
 Module 6: RADAR
 Module 7: Assessment
 Module 8: Data & Insights
 Module 9: Next steps
Delivery
The course is delivered through a virtual trainer led live class
Cost
£800 + VAT 
If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

Centre for Competitiveness

EFQM Certified Model Foundation Course - October 2024

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Do you struggle with giving tricky feedback? Saying something important that you think others won&#39;t want to hear? Standing up for yourself and sharing your thoughts or needs? You are NOT alone! Having worked in a support role for a decent sized employer in the UK for over a decade, we KNOW that this is a challenge for many: a silent struggle that often goes untackled, unsupported and unresolved. Worse still, this is not a status quo without cost. It costs teams, departments and businesses in lost talent, efficiency and poor mental health. It costs YOU too; stress, anxiety, overwork and challenging relationships.</strong></strong></h3><h3 fr-original-style="" style="box-sizing: border-box;">We know there&#39;s a better way and we&#39;d like to share the core concepts with you! We won&#39;t be telling you what to do; that won&#39;t work. What we will be doing is sharing insights, tools and strategies that will allow you to build your confidence and develop your own &#39;tool kit&#39; for the trickier conversations in your life.</h3><h4 fr-original-style="" style="box-sizing: border-box;">We&#39;ll be exploring:</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Essential information about humans and stuff that&#39;s hard to hear</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Getting clear about the issue</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">ABC Messaging</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Moving forward</em></em><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Here&#39;s what some of our delegates thought:</strong></strong></p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 stars! This session is a great introduction to how having difficult conversations can create a more open and honest culture in an organisation.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars! Great session lots of practical examples given and frameworks to support reframing going forward.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars.I have been on a few webinars now and have always learnt so much. The content is delivered in an engaging way and I like that there are discussions that happen throughout - gives it a good balance of listening and discussion. I will forever recommend webinars from The Happy Human and look forward to any further upcoming webinars.&#39;</blockquote><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop to give you the opportunity to think, explore and share your challenges and thoughts. You&#39;ll work in very small groups and we&#39;ll be considerate and respectful of personal preferences throughout. We know that&#39;s tough for some, but here&#39;s the rub - communication is something we can only get better at if we practice it out loud. We hope you&#39;ll give us a chance to show you what a difference a little support and kindness can make!</h3><h4 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Happy Human Training

Wanna learn something simple yet so amazing that it's going to blow your mind?
Good, because this little workshop's a gem. 
Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

A Manager's Guide To Challenging Conversations and How to Have Them Well

<div data-testid="summary" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand and mitigate your own personal drivers of conflict</strong></p><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Have you ever said &#39;They really push my buttons&#39; or &#39;I can&#39;t stand it when people...&#39;?</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That&#39;s the sound of you being &#39;hooked&#39;. We all have values that we want to live by, and when they are challenged, that&#39;s when we are most likely to engage in a conflict.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In this online workshop, Gemma will teach you the conflict hooks model so that you can identify your common hooks and how to handle them to reduce or prevent conflict.&nbsp;</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">What you will get from this 60-minute session:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Self-awareness of your conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Empathy for what may hook others</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Confidence to diplomatically speak about conflict with others</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How we will do it:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Exploration of how conflict hooks show up in teams</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learning how core values are inherent to conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identifying your own conflict hooks</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Practice articulating your conflict hooks to others</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tips for how to use your self awareness to reduce or prevent conflict</li></ul></span><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This online session is designed to be as interactive or passive as you wish. You are most welcome to ask questions, share challenges and discuss your ideas. You are equally we</span>lcome to join with your camera off and just listen in.</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">This session will be held on zoom &ndash; you will receive the meeting link once you book your place.</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">________</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Meet your trainer:</span></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;">Hi, I&rsquo;m Gemma Perella; a Personal Development Trainer and founder of The Self Leadership Initiative. The SLI is all about helping you to develop young leaders.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">As a teenager in 2006 I stumbled across a leadership training programme that changed my life. I went from an introverted outsider to a confident and driven educator. Ever since, my mission has been inspiring and empowering young people to become the best versions of themselves.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Over the last 9 years I&#39;ve been working with organisations that support young people. I deliver interactive and practical training programmes to equip students with the kinds of skills &lsquo;they don&rsquo;t teach you in school&rsquo; in order to help them become the confident, resilient and emotionally intelligent leaders that the world needs.</span></p></div><div data-testid="organizerBrief" fr-original-style="" style="box-sizing: border-box;"><div data-testid="creator-signal-main-section" fr-original-style="" style="box-sizing: border-box;"><section data-testid="simplified-organizer-info" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></section></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Understand and mitigate your own personal drivers of conflict



Have you ever said 'They really push my buttons' or 'I can't stand it when people...'?
That's the sound of you being 'hooked'. We all have values that we want to live by, and when they are challenged, that's when we are most likely to engage in a conflict. 
In this online workshop, Gemma will teach you the conflict hooks model so that you can identify your common hooks and how to handle them to reduce or prevent conflict. 
What you will get from this 60-minute session:
Self-awareness of your conflict hooks
Empathy for what may hook others
Confidence to diplomatically speak about conflict with others
How we will do it:
Exploration of how conflict hooks show up in teams
Learning how core values are inherent to conflict hooks
Identifying your own conflict hooks
Practice articulating your conflict hooks to others
Tips for how to use your self awareness to reduce or prevent conflict
This online session is designed to be as interactive or passive as you wish. You are most welcome to ask questions, share challenges and discuss your ideas. You are equally welcome to join with your camera off and just listen in.
This session will be held on zoom – you will receive the meeting link once you book your place.
________
Meet your trainer:
Hi, I’m Gemma Perella; a Personal Development Trainer and founder of The Self Leadership Initiative. The SLI is all about helping you to develop young leaders.

As a teenager in 2006 I stumbled across a leadership training programme that changed my life. I went from an introverted outsider to a confident and driven educator. Ever since, my mission has been inspiring and empowering young people to become the best versions of themselves.

Over the last 9 years I've been working with organisations that support young people. I deliver interactive and practical training programmes to equip students with the kinds of skills ‘they don’t teach you in school’ in order to help them become the confident, resilient and emotionally intelligent leaders that the world needs.



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