Name: The Birth of the Industrial Revolution
Price: 4.61 GBP
Availability: InStock

<p>A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This coursewill teach you about the medical secretarial profession and the skills needed to do the job successfully.</p><p>This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive <strong>Medical Secretary &amp; Receptionist </strong>will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.</p><p><strong>Learning Outcomes</strong></p><p>After completing this course, learner will be able to:</p><ul><li>Understand the fundamentals of the National Health Service.</li><li>Understand the roles and responsibilities of a medical secretary.</li><li>Know how to organise schedules and manage appointment systems.</li><li>Gain a clear understanding of the Law, Ethics and Medicine.</li><li>Gain a thorough understanding of the effective filing system in medical offices.</li><li>Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.</li><li>Become skilled at controlling and ordering stocks and supplies.</li><li>Gain in-depth knowledge of Medical Terminology and Clinical Aspects.</li><li>Know the importance of health and safety in the healthcare sector.</li><li>Have a solid understanding of Complementary Medicine</li></ul><p><strong>Why Choose Diploma in Medical Receptionist and Secretary from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Medical Secretary &amp; Receptionist Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing this Course.</li></ul><p><strong>**Courses are included in this Medical Secretary &amp; Receptionist Bundle Course</strong></p><ol><li><strong>Course 01: </strong>Medical Secretary &amp; Receptionist</li><li><strong>Course 02: </strong>Dealing With Difficult People<strong><br /></strong></li><li><strong>Course 03:</strong> Communication Skills Course</li><li><strong>Course 04: </strong>Level 5 Proofreading &amp; Copy Editing</li><li><strong>Course 05: </strong>Level 2 Customer Service</li><li><strong>Course 06: </strong>Level 1 Certificate in Well-being</li><li><strong>Course 07: </strong>Mental Health Support Worker</li><li><strong>Course 08:</strong> Workplace Stress Management</li><li><strong>Course 09: </strong>Level 2 Award in Job Search and Interview Skills</li><li><strong>Course 10: </strong>Anger Management</li></ol><p><em><strong>***Others Included of this Bundle Course</strong></em></p><ul><li><strong>Free 10</strong> PDF Certificate</li><li>Access to Content - <strong>Lifetime</strong></li><li>Exam Fee - <strong>Totally Free</strong></li><li><strong>Free Retake Exam</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the course ]</strong></p> <p>Detailed course curriculum of the Medical Secretary &amp; Receptionist:</p><p><strong>Module 1: The National Health Service</strong></p><ul><li>History</li><li>Structure of the NHS</li><li>The NHS Plan</li><li>Resource Allocation</li><li>Delivering Care</li><li>Mental Health Services</li><li>Public Health</li><li>The NHS, the Regions and Devolution</li></ul><p><strong>Module 2: Patient (Customer) Care</strong></p><ul><li>The Medical Receptionist</li><li>Putting Patient First</li><li>Complaints Within the Health Service</li><li>The Complaints Procedure</li><li>Patient and Public Involvement</li><li>Patient's Rights</li><li>Access to Health Care</li><li>Total Quality in Medical Practice</li><li>Customer Care: Involving Patients and the Public</li></ul><p><strong>Module 3: Communication</strong></p><ul><li>Report Writing</li><li>Electronic Mail &amp; Mobile Phones: Text Messages</li><li>Telephone Skills</li><li>People Skills - Face to Face</li><li>Meeting</li><li>Performance Review &amp; Counselling</li><li>The Practice Leaflet &amp; Hospital Information Leaflets</li><li>Networking</li></ul><p><strong>Module 4: Law, Ethics and Medicine</strong></p><ul><li>Medical Ethics and Etiquette</li><li>Doctor's Duties</li><li>Patient's Right</li><li>The Regulatory Bodies and Their Role</li><li>Legal Aspects</li><li>Certification</li><li>Health and Safety at Work</li></ul><p><strong>Module 5: Health &amp; Safety in a Clinical Environment</strong></p><ul><li>First Aid at Work</li><li>Hazardous Substances</li><li>The NHS National Patient Safety Agency (NPSA)</li><li>Hepatitis &amp; AIDS</li><li>Fire Precautions</li><li>Clinical Risk Management</li><li>Coping With Aggression &amp; Violence</li></ul><p><strong>Module 6: Practical Reception Skills in General Practice</strong></p><ul><li>Record Keeping and General Administration</li><li>Information Technology</li></ul><p><strong>Module 7: The Hospital Service</strong></p><ul><li>The Patient's Route Through the Hospital</li><li>Outpatient Appointments</li><li>Admissions from the Waiting List</li><li>Accident and Emergency Admissions</li><li>Home From Hospital Support</li><li>Day Cases and Ward Attendees</li><li>Hospital Team</li><li>Clinical Audit</li><li>Star Ratings</li><li>What is a Medical Record?</li><li>Cases Notes</li><li>Master Index</li><li>Filing Room or Records Library</li><li>Medical Records Procedure for Departments</li><li>Retention of Records</li><li>Destruction of Medical Records</li><li>The Role of the Secretary in the Hospital</li></ul><p><strong>Module 8: Private Medicine</strong></p><ul><li>Private Clinic or Hospital</li><li>The Secretary In Private Practice</li></ul><p><strong>Module 9: Forms, Fees and Finances in General Practises</strong></p><ul><li>Contracting</li><li>Finance</li><li>Practice Income</li><li>Scotland</li><li>Wales</li><li>Northern Ireland</li></ul><p><strong>Module 10: Using Information Technology</strong></p><ul><li>Computers in General Practice</li><li>Electronic Medicine</li><li>Computers in Hospitals</li><li>Maintaining Security</li></ul><p><strong>Module 11: Medical Terminology and Clinical Aspects</strong></p><ul><li>Pathology and X-ray Examinations</li><li>Prescribing and Drugs</li><li>Nurse Prescribing</li><li>New Developments in Pharmacy</li></ul><p><strong>Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary</strong></p><ul><li>Audit</li><li>Health Economics and Cost-effective Medicine</li><li>Private Finance Initiative</li><li>Clinical Governance</li><li>National Institute for Clinical Excellence (NICE)</li><li>National Clinical Assessment Service (NCAS)</li><li>National Service Framework (NSF)</li><li>Patient Surveys</li></ul><p><strong>Module 13: Complementary Medicine</strong></p><ul><li>Acupuncture</li><li>Alexander Technique</li><li>Aromatherapy</li><li>Chiropractic</li><li>Homoeopathy</li><li>Hydrotherapy</li><li>Hypnotherapy</li><li>Osteopathy</li><li>Reflexology</li></ul><p>-------------------</p><p><strong>***Communication Skills Course***</strong></p><ul><li>Module 01: Introduction to Communication</li><li>Module 02: The Communication Skills</li><li>Module 03: Different Types of Communication</li><li>Module 04: Different Methods of Communication</li><li>Module 05: Styles of Communication</li><li>Module 06: Barriers to Communication</li><li>Module 07: Assessing Communication Competence: Relevant Criteria</li><li>Module 08: Seven Actions for Effective Communication</li><li>Module 09: Do's and Don'ts of Effective Communication</li></ul><p>-------------------</p><p><strong>***Level 1 Certificate in Well-being***</strong></p><ul><li>Module 01: Introduction to Stress and Stress Management</li><li>Module 02: Develop an Awareness of Mental Health</li><li>Module 03: Develop an Awareness of Substance Misuse</li><li>Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults</li><li>Module 05: Dementia Awareness</li></ul><p>-------------------</p><p><strong>***Level 5 Proofreading &amp; Copy Editing***</strong></p><ul><li>Module 01: An Overview of Proofreading</li><li>Module 02: Use of the Style Guide</li><li>Module 03: Spelling and Grammar</li><li>Module 04: Paper-based Proofreading</li><li>Module 05: On the Screen Proofreading</li><li>Module 06: Basics of Copy Editing</li><li>Module 07: Copy Editing - the Use of Language</li><li>Module 08: Copy Editing - Checking Accuracy and Facts</li><li>Module 09: Copy Editing - Legal Checks</li><li>Module 10: Career Development</li></ul><p>-------------------</p><p><strong>***Dealing With Difficult People***</strong></p><ul><li>Module 01: Difficult People and Their Difficult Behaviour</li><li>Module 02: Communicating With Difficult People</li><li>Module 03: Standing Up to Difficult People</li><li>Module 04: A Quick Guide to the Seven Classically Difficult Types</li><li>Module 05: Dealing with Bosses Who Drive You Barmy</li><li>Module 06: Colleagues to Throttle</li><li>Module 07: Dealing With Impossible People</li><li>Module 08: The Temper Tantrum Type</li></ul><p>-------------------</p><p><strong>***Level 2 Award in Job Search and Interview Skills***</strong></p><ul><li>Module 01: Preparing to Achieve Own Job Goals</li><li>Module 02: Promoting Yourself and Preparing for a Job Interview</li></ul><p>-------------------</p><p><strong>***Level 2 Customer Service***</strong></p><ul><li>Module 1: Introduction to Customer Service</li><li>Module 2: Understanding the Organisation</li><li>Module 3: Prepare to Deliver Excellent Customer Service</li><li>Module 4: Communication in the Customer Service Role</li><li>Module 5: Understand Customers</li></ul><p>-------------------</p><p><strong>***Mental Health Support Worker***</strong></p><ul><li>Module 01: An Overview of Mental Health</li><li>Module 02: Mental Health Support Worker</li><li>Module 03: Understanding Childhood and Adolescent Psychiatric Disorders</li><li>Module 04: Understanding Stress and Anxiety Disorders</li><li>Module 05: Understanding Schizophrenia</li><li>Module 06: Understanding Personality Disorders</li><li>Module 07: Understanding Mood Disorders</li><li>Module 08: Understanding Eating &amp; Sleeping Disorders</li><li>Module 09: Understanding Self-Harm and Suicide</li><li>Module 10: Treating Mental Illness with Medication and Therapy</li><li>Module 11: Laws Related to Mental Health</li><li>Module 12: Mental Health System</li><li>Module 13: The Participation of the Service User<strong><br /></strong></li></ul><p>-------------------</p><p><strong>***Workplace Stress Management***</strong></p><ul><li>Module 01: Workplace Stress</li><li>Module 02: Rational and Irrational Beliefs</li><li>Module 03: The ABC Framework of REBT</li><li>Module 04: Cognitive Therapy (CT)</li><li>Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace</li><li>Module 06: Conclusion</li></ul><p>-------------------</p><p><strong>***Anger Management***</strong></p><ul><li>Module 01: Introduction to Anger</li><li>Module 02: The Process in Anger</li><li>Module 03: Effect of Anger on Our Thinking</li><li>Module 04: How to Manage Anger</li></ul><p>-------------------</p><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Medical Secretary &amp; Receptionist</strong>, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this <strong> Medical Secretary &amp; Receptionist</strong>, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Medical Secretary &amp; Receptionist is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Students who intend to enrol in this course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Medical Secretary &amp; Receptionist, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including -</p><ul><li>Medical Receptionist</li><li>Medical Secretary</li><li>Healthcare Administrator</li><li>GP Receptionist</li><li>Patient Coordinator</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

Secretarial & PA

Medical Receptionist

Healthcare Science Assistant

Secretarial & Shorthand

Medical Assistant

Medical Secretary

Medical Secretary & Receptionist

General Admission

<p><strong></strong><strong> Our Aim is Your Satisfaction! Offer Ends Soon; Hurry Up!!</strong><strong></strong></p><p>Are you looking to improve your current abilities or make a career move? Our unique Level 5 Health and social care course might help you get there! Expand your expertise with high-quality training and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course.</p><p><strong>This Diploma in Health &amp; Social Care at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD to make your skill development and career progression substantial &amp; easier than ever!</strong></p><p>The Level 5 Health and social care course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course.</p><p>You'll get a <strong>Free Student ID</strong> card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence!</p> <p>With this comprehensive Level 5 Health and social care course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.</p><p>Start your learning journey straight away with this course and take a step toward a brighter future!</p><p><strong>Why Prefer this course? </strong></p><ul><li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another certificate accredited by <strong>CPD </strong>after completing this course.</li><li><strong>Student ID </strong>card with amazing discounts - completely for <strong> FREE!</strong> (£10 postal charges will be applicable for international delivery)</li><li>Standards-aligned lesson planning</li><li>Innovative and engaging content &amp; activities</li><li>Assessments that measure higher-level thinking &amp; skills</li><li>Complete the Diploma in program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul><p><strong>*** Course Curriculum ***</strong></p><p>Here is the curriculum breakdown of the course:</p><p><strong>Module 01: Introduction</strong></p><ul><li>What is Health &amp; Social Care?</li><li>Healthcare Overview</li><li>Who provides Healthcare?</li><li>Who provides social care?</li><li>Healthcare vs Social Care</li><li>Why is Health &amp; Social Care a valuable career?</li><li>Summary</li></ul><p><strong>Module 02: Communication and its Relevance</strong></p><ul><li>The necessity of Communication in Health &amp; Social Care</li><li>Communication in the context of Caregiving</li><li>Strategies for overcoming communication barrier</li><li>Summary</li></ul><p><strong>Module 03: Rights and Responsibilities as a Health and Social Care Worker</strong></p><ul><li>Role of Health &amp; Social Care Workers</li><li>Additional Duties of Workers</li><li>Can carers be charged for support?</li><li>Ways to Improve Quality of Service</li><li>Information Sources</li><li>Summary</li></ul><p><strong>Module 04: Role as A Caregiver and Healthcare Professional</strong></p><ul><li>Values promoted by workers</li><li>Freedom of choice</li><li>Rights of service users</li><li>Independence</li><li>Summary</li></ul><p><strong>Module 05: Working in Health &amp; Social Care; Promoting Equality, Diversity and Rights</strong></p><ul><li>Understand concepts of equality, diversity and rights</li><li>The benefits of diversity</li><li>Summary</li></ul><p><strong>Module 06: Important Principles and Policies</strong></p><ul><li>The legal responsibility</li><li>Other duties and principles</li><li>Needs</li><li>Summary</li></ul><p><strong>Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1</strong></p><ul><li>Doctor-Patient Confidentiality or Implementation of P.L.R.C</li><li>An Overview of the Health &amp; Social Care Act 2012</li><li>Worker's Roles and Responsibilities</li><li>Changes made through Health &amp; Social Care Act 2012</li><li>Summary</li></ul><p><strong>Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2</strong></p><ul><li>Mental Capacity &amp; Mental Health Legislations</li><li>Overview of the Act</li><li>Principles of the Act</li><li>The duties and responsibilities of interveners and guardians</li><li>Adults with Incapacity (Scotland) Act 2000</li></ul><p><strong>Module 09: Safeguarding Vulnerable Individuals</strong></p><ul><li>Safeguarding</li><li>Who are vulnerable individuals?</li><li>Dealing with safeguarding issues</li><li>What Is Abuse?</li><li>Types and Signs of Abuse</li><li>Summary</li></ul><p><strong>Module 10: Health and Safety Responsibilities</strong></p><ul><li>Understanding Potential Hazards</li><li>Route of Entry</li><li>Adverse Effects</li><li>Injury or Harm</li><li>Illness</li><li>Poor Standards of Care</li><li>Summary</li></ul><p><strong>Module 11: Risk Management</strong></p><ul><li>What is risk?</li><li>Principles of Working with Risk</li><li>Summary</li></ul><p><strong>Assessment Process</strong></p><p>We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%.</p><p>After passing the course exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Are you the right candidate for this course?</strong></p><p>Anyone interested in learning more is advised to take this course. This course will help you understand the topic thoroughly and enable you to understand the basic concepts.</p><p>Enrollment in this care course is open to everybody. You can access the course materials from anywhere in the world; there are no restrictions.</p><p><strong>You should enrol in this course if you:</strong></p><ul><li>Wish to gain a better understanding of the topic.</li><li>Already working in this field and want to learn more.</li><li>Is a student pursuing a relevant field of study?</li><li>Looking for a job in the industry.</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The Level 5 Health and social care program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world.</p><p>Every student must be over the age of 16 and have a passion for learning and literacy.</p><p>This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allow you to study at your speed and grow a quality skillset.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Enrolling on this course Care can lead you to the following career paths:</p><ul><li>Adult Social Worker</li><li>Healthcare Assistant</li><li>Mental Health Nursing</li><li>Assessor</li><li>Lecturer</li><li>Care Coach</li><li>Occupational Safety and Health Specialist</li><li>Coordinator of Loss Control</li><li>Manager</li><li>Risk Manager</li><li>Loss Control Manager</li><li>Environmental Engineer</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate Accredited by CPD</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>Diploma in Health and Social Care at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            £119
        </p>
            <div><p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of -</p><ul><li><strong>119 GBP inside the UK</strong></li><li><strong>129 GBP (including postal fees) for International Delivery</strong></li></ul><p><strong><br /></strong><strong>Certificate Accredited by CPD</strong></p><p>Upon finishing the Health and social carecourse, you need to order to receive a<strong>Certificate Accredited by CPD </strong>that is accepted all over the UK and also internationally. The pricing schemes are:</p><ul><li><strong>29 GBP for Printed Hardcopy Certificate inside the UK</strong></li><li><strong>39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)</strong></li></ul></div>

                        </div>

Academy for Health and Fitness

Level 5 Health and Social Care

<p>A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This <strong>Medical Receptionist </strong><strong>&amp; Secretary</strong> course will teach you about the medical secretarial profession and the skills needed to do the job successfully.</p><p>This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive <strong>Medical Receptionist </strong><strong>&amp; Secretary</strong> course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.</p><p><strong>Learning Outcomes</strong></p><p>After completing this course, learner will be able to:</p><ul><li>Understand the fundamentals of the National Health Service.</li><li>Understand the roles and responsibilities of a medical secretary.</li><li>Know how to organise schedules and manage appointment systems.</li><li>Gain a clear understanding of the Law, Ethics and Medicine.</li><li>Gain a thorough understanding of the effective filing system in medical offices.</li><li>Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.</li><li>Become skilled at controlling and ordering stocks and supplies.</li><li>Gain in-depth knowledge of Medical Terminology and Clinical Aspects.</li><li>Know the importance of health and safety in the healthcare sector.</li><li>Have a solid understanding of Complementary Medicine</li></ul><p><strong>Why Choose Medical Receptionist &amp; Secretary Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Medical Receptionist &amp; Secretary Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing this course.</li></ul><p><strong>**Courses are included in this Medical Receptionist &amp; Secretary Course</strong></p><ol><li><strong>Course 01:</strong> Medical Receptionist &amp; Secretary</li><li><strong>Course 02: </strong>Dealing With Difficult People</li><li><strong>Course 03:</strong> Report Writing Course</li></ol><p><em><strong>***Others Included of Medical Receptionist &amp; Secretary Course</strong></em></p><ul><li><strong>Free</strong> 3 PDF Certificate</li><li>Access to Content - <strong>Lifetime</strong></li><li>Exam Fee - <strong>Totally Free</strong></li><li><strong>Free Retake Exam</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the course ]</strong></p> <p>Detailed course curriculum of the Medical Receptionist &amp; Secretary Course:</p><p><strong>Module 1: The National Health Service</strong></p><ul><li>History</li><li>Structure of the NHS</li><li>The NHS Plan</li><li>Resource Allocation</li><li>Delivering Care</li><li>Mental Health Services</li><li>Public Health</li><li>The NHS, the Regions and Devolution</li></ul><p><strong>Module 2: Patient (Customer) Care</strong></p><ul><li>The Medical Receptionist</li><li>Putting Patient First</li><li>Complaints Within the Health Service</li><li>The Complaints Procedure</li><li>Patient and Public Involvement</li><li>Patient's Rights</li><li>Access to Health Care</li><li>Total Quality in Medical Practice</li><li>Customer Care: Involving Patients and the Public</li></ul><p><strong>Module 3: Communication</strong></p><ul><li>Report Writing</li><li>Electronic Mail &amp; Mobile Phones: Text Messages</li><li>Telephone Skills</li><li>People Skills - Face to Face</li><li>Meeting</li><li>Performance Review &amp; Counselling</li><li>The Practice Leaflet &amp; Hospital Information Leaflets</li><li>Networking</li></ul><p><strong>Module 4: Law, Ethics and Medicine</strong></p><ul><li>Medical Ethics and Etiquette</li><li>Doctor's Duties</li><li>Patient's Right</li><li>The Regulatory Bodies and Their Role</li><li>Legal Aspects</li><li>Certification</li><li>Health and Safety at Work</li></ul><p><strong>Module 5: Health &amp; Safety in a Clinical Environment</strong></p><ul><li>First Aid at Work</li><li>Hazardous Substances</li><li>The NHS National Patient Safety Agency (NPSA)</li><li>Hepatitis &amp; AIDS</li><li>Fire Precautions</li><li>Clinical Risk Management</li><li>Coping With Aggression &amp; Violence</li></ul><p><strong>Module 6: Practical Reception Skills in General Practice</strong></p><ul><li>Record Keeping and General Administration</li><li>Information Technology</li></ul><p><strong>Module 7: The Hospital Service</strong></p><ul><li>The Patient's Route Through the Hospital</li><li>Outpatient Appointments</li><li>Admissions from the Waiting List</li><li>Accident and Emergency Admissions</li><li>Home From Hospital Support</li><li>Day Cases and Ward Attendees</li><li>Hospital Team</li><li>Clinical Audit</li><li>Star Ratings</li><li>What is a Medical Record?</li><li>Cases Notes</li><li>Master Index</li><li>Filing Room or Records Library</li><li>Medical Records Procedure for Departments</li><li>Retention of Records</li><li>Destruction of Medical Records</li><li>The Role of the Secretary in the Hospital</li></ul><p><strong>Module 8: Private Medicine</strong></p><ul><li>Private Clinic or Hospital</li><li>The Secretary In Private Practice</li></ul><p><strong>Module 9: Forms, Fees and Finances in General Practises</strong></p><ul><li>Contracting</li><li>Finance</li><li>Practice Income</li><li>Scotland</li><li>Wales</li><li>Northern Ireland</li></ul><p><strong>Module 10: Using Information Technology</strong></p><ul><li>Computers in General Practice</li><li>Electronic Medicine</li><li>Computers in Hospitals</li><li>Maintaining Security</li></ul><p><strong>Module 11: Medical Terminology and Clinical Aspects</strong></p><ul><li>Pathology and X-ray Examinations</li><li>Prescribing and Drugs</li><li>Nurse Prescribing</li><li>New Developments in Pharmacy</li></ul><p><strong>Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary</strong></p><ul><li>Audit</li><li>Health Economics and Cost-effective Medicine</li><li>Private Finance Initiative</li><li>Clinical Governance</li><li>National Institute for Clinical Excellence (NICE)</li><li>National Clinical Assessment Service (NCAS)</li><li>National Service Framework (NSF)</li><li>Patient Surveys</li></ul><p><strong>Module 13: Complementary Medicine</strong></p><ul><li>Acupuncture</li><li>Alexander Technique</li><li>Aromatherapy</li><li>Chiropractic</li><li>Homoeopathy</li><li>Hydrotherapy</li><li>Hypnotherapy</li><li>Osteopathy</li><li>Reflexology</li></ul><p>-------------------</p><p><strong>***GIFT Courses:</strong></p><p>-------------------</p><p><strong>***Dealing With Difficult People***</strong></p><ul><li>Module 01: Difficult People and Their Difficult Behaviour</li><li>Module 02: Communicating With Difficult People</li><li>Module 03: Standing Up to Difficult People</li><li>Module 04: A Quick Guide to the Seven Classically Difficult Types</li><li>Module 05: Dealing with Bosses Who Drive You Barmy</li><li>Module 06: Colleagues to Throttle</li><li>Module 07: Dealing With Impossible People</li><li>Module 08: The Temper Tantrum Type</li></ul><p>-------------------</p><p><strong>***Report Writing Course***</strong></p><ul><li>Module 01: Introduction to Report Writing</li><li>Module 02: The Basics of Business Report Writing</li><li>Module 03: The Practical Side of Report Writing (Part-1): Preparation &amp; Planning</li><li>Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information</li><li>Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report</li><li>Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing</li><li>Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report</li><li>Module 08: Developing Research Skills</li><li>Module 09: Developing Creativity &amp; Innovation</li><li>Module 10: Develop Critical Thinking Skills</li><li>Module 11: Interpersonal Skill Development</li></ul><p>------------------</p><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Medical Receptionist </strong><strong>&amp; Secretary</strong>, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this <strong> Medical Receptionist </strong><strong>&amp; Secretary</strong> course, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Medical Receptionist &amp; Secretary course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are <strong>no specific</strong> requirements for this Medical Receptionist &amp; Secretary course because it does not require any advanced knowledge or skills.</p><p>Students who intend to enrol in this course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Medical Receptionist &amp; Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including -</p><ul><li>Medical Receptionist</li><li>Medical Secretary</li><li>Healthcare Administrator</li><li>GP Receptionist</li><li>Patient Coordinator</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Medical Receptionist & Secretary

<p>A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This <strong>Medical Receptionist and Secretary Diploma</strong> course will teach you about the medical secretarial profession and the skills needed to do the job successfully.</p><p>This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive <strong>Medical Receptionist and Secretary Diploma</strong> course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.</p><p><strong>Learning Outcomes</strong></p><p>After completing thiscourse, learner will be able to:</p><ul><li>Understand the fundamentals of the National Health Service.</li><li>Understand the roles and responsibilities of a medical secretary.</li><li>Know how to organise schedules and manage appointment systems.</li><li>Gain a clear understanding of the Law, Ethics and Medicine.</li><li>Gain a thorough understanding of the effective filing system in medical offices.</li><li>Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.</li><li>Become skilled at controlling and ordering stocks and supplies.</li><li>Gain in-depth knowledge of Medical Terminology and Clinical Aspects.</li><li>Know the importance of health and safety in the healthcare sector.</li><li>Have a solid understanding of Complementary Medicine</li></ul><p><strong>Why Choose Medical Receptionist Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>This Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing this course.</li></ul><p><strong>**Courses are included in this Medical Receptionist and Secretary Diploma Course</strong></p><ol><li><strong>Course 01:</strong> Medical Receptionist and Secretary Diploma</li><li><strong>Course 02: </strong>Report Writing Course</li><li><strong>Course 03:</strong> Level 4 Time Management Course</li></ol><p><em><strong>***Others Included of Medical Receptionist and Secretary Diploma Course</strong></em></p><ul><li><strong>Free</strong> 3 PDF Certificate</li><li>Access to Content - <strong>Lifetime</strong></li><li>Exam Fee - <strong>Totally Free</strong></li><li><strong>Free Retake Exam</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the course ]</strong></p> <p>Detailed course curriculum of the Medical Receptionist and Secretary Diploma Course:</p><p><strong>Module 1: The National Health Service</strong></p><ul><li>History</li><li>Structure of the NHS</li><li>The NHS Plan</li><li>Resource Allocation</li><li>Delivering Care</li><li>Mental Health Services</li><li>Public Health</li><li>The NHS, the Regions and Devolution</li></ul><p><strong>Module 2: Patient (Customer) Care</strong></p><ul><li>The Medical Receptionist</li><li>Putting Patient First</li><li>Complaints Within the Health Service</li><li>The Complaints Procedure</li><li>Patient and Public Involvement</li><li>Patient's Rights</li><li>Access to Health Care</li><li>Total Quality in Medical Practice</li><li>Customer Care: Involving Patients and the Public</li></ul><p><strong>Module 3: Communication</strong></p><ul><li>Report Writing</li><li>Electronic Mail &amp; Mobile Phones: Text Messages</li><li>Telephone Skills</li><li>People Skills - Face to Face</li><li>Meeting</li><li>Performance Review &amp; Counselling</li><li>The Practice Leaflet &amp; Hospital Information Leaflets</li><li>Networking</li></ul><p><strong>Module 4: Law, Ethics and Medicine</strong></p><ul><li>Medical Ethics and Etiquette</li><li>Doctor's Duties</li><li>Patient's Right</li><li>The Regulatory Bodies and Their Role</li><li>Legal Aspects</li><li>Certification</li><li>Health and Safety at Work</li></ul><p><strong>Module 5: Health &amp; Safety in a Clinical Environment</strong></p><ul><li>First Aid at Work</li><li>Hazardous Substances</li><li>The NHS National Patient Safety Agency (NPSA)</li><li>Hepatitis &amp; AIDS</li><li>Fire Precautions</li><li>Clinical Risk Management</li><li>Coping With Aggression &amp; Violence</li></ul><p><strong>Module 6: Practical Reception Skills in General Practice</strong></p><ul><li>Record Keeping and General Administration</li><li>Information Technology</li></ul><p><strong>Module 7: The Hospital Service</strong></p><ul><li>The Patient's Route Through the Hospital</li><li>Outpatient Appointments</li><li>Admissions from the Waiting List</li><li>Accident and Emergency Admissions</li><li>Home From Hospital Support</li><li>Day Cases and Ward Attendees</li><li>Hospital Team</li><li>Clinical Audit</li><li>Star Ratings</li><li>What is a Medical Record?</li><li>Cases Notes</li><li>Master Index</li><li>Filing Room or Records Library</li><li>Medical Records Procedure for Departments</li><li>Retention of Records</li><li>Destruction of Medical Records</li><li>The Role of the Secretary in the Hospital</li></ul><p><strong>Module 8: Private Medicine</strong></p><ul><li>Private Clinic or Hospital</li><li>The Secretary In Private Practice</li></ul><p><strong>Module 9: Forms, Fees and Finances in General Practises</strong></p><ul><li>Contracting</li><li>Finance</li><li>Practice Income</li><li>Scotland</li><li>Wales</li><li>Northern Ireland</li></ul><p><strong>Module 10: Using Information Technology</strong></p><ul><li>Computers in General Practice</li><li>Electronic Medicine</li><li>Computers in Hospitals</li><li>Maintaining Security</li></ul><p><strong>Module 11: Medical Terminology and Clinical Aspects</strong></p><ul><li>Pathology and X-ray Examinations</li><li>Prescribing and Drugs</li><li>Nurse Prescribing</li><li>New Developments in Pharmacy</li></ul><p><strong>Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary</strong></p><ul><li>Audit</li><li>Health Economics and Cost-effective Medicine</li><li>Private Finance Initiative</li><li>Clinical Governance</li><li>National Institute for Clinical Excellence (NICE)</li><li>National Clinical Assessment Service (NCAS)</li><li>National Service Framework (NSF)</li><li>Patient Surveys</li></ul><p><strong>Module 13: Complementary Medicine</strong></p><ul><li>Acupuncture</li><li>Alexander Technique</li><li>Aromatherapy</li><li>Chiropractic</li><li>Homoeopathy</li><li>Hydrotherapy</li><li>Hypnotherapy</li><li>Osteopathy</li><li>Reflexology</li></ul><p>-------------------</p><p><strong>***GIFT Courses:</strong></p><p>-------------------</p><p><strong>***Report Writing Course***</strong></p><ul><li>Module 01: Introduction to Report Writing</li><li>Module 02: The Basics of Business Report Writing</li><li>Module 03: The Practical Side of Report Writing (Part-1): Preparation &amp; Planning</li><li>Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information</li><li>Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report</li><li>Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing</li><li>Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report</li><li>Module 08: Developing Research Skills</li><li>Module 09: Developing Creativity &amp; Innovation</li><li>Module 10: Develop Critical Thinking Skills</li><li>Module 11: Interpersonal Skill Development</li></ul><p>-------------------</p><p><strong>***Level 4 Time Management Course***</strong></p><ul><li>Module 1: Basics of Time Management</li><li>Module 2: Prioritise Your Time</li><li>Module 3: Organise Your Time</li><li>Module 4: Using Your Time Efficiently</li><li>Module 5: Time Management in the Workplace</li><li>Module 6: Time Management For Students</li><li>Module 7: Time Management Software</li><li>Module 8: Create a Value-Based Time Management Plan</li></ul><p>------------------</p><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Medical Receptionist and Secretary Diploma</strong>, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this <strong> Medical Receptionist and Secretary Diploma</strong> course, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Medical Receptionist and Secretary Diploma course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are <strong>no specific</strong> requirements for this Medical Receptionist and Secretary Diploma course because it does not require any advanced knowledge or skills.</p><p>Students who intend to enrol in this Medical Receptionist and Secretary Diploma course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Medical Receptionist and Secretary Diploma, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including -</p><ul><li>Medical Receptionist</li><li>Medical Secretary</li><li>Healthcare Administrator</li><li>GP Receptionist</li><li>Patient Coordinator</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Professional Skills Course (PSC)

Nursing Diploma

Health Sciences Courses (HSC)

Medical Receptionist and Secretary Diploma

EN-ABLE 

English as a Second Language

Entrepreneurship

Brand Strategy

Build an international brand for your online business in just 90 days. Your new brand will work for 24/7 attracting more clients and speaking opportunities to your business even after the course is complete ENROL TODAY!

Build a Brand for Your Online Business: 90-Day Jumpstart

<p>This webinar is part of a&nbsp;series of free, hands-on practical webinars hosted by Cademy on how to get yourself set up to sell spaces, coordinate ticket sales and build online content.&nbsp;</p>
<p>This is webinar will focus on:&nbsp;</p>
<ul>
<li>The ins &amp; outs of running a live online workshop via Zoom, or any other video meeting service.</li>
<li>Setting up an online class on Cademy.</li>
<li>How to sell additional add-ons and kits to complement your online class.</li>
<li>How to deliver a great online workshops.&nbsp;</li>
<li>How to distribute or sell your workshop recordings.&nbsp;</li>
</ul>
<p>There&rsquo;s no commitment to sign up to anything, and it&rsquo;s free to join in. So please share with anyone you think might be interested.<br /><br />We're really looking forward to meeting you.</p>

Creative Workshops Scotland

Personal Development

Online Education

Running online classes and workshops with Creative Workshops Scotland & Cademy 

General admission

<p>A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This course will teach you about the medical secretarial profession and the skills needed to do the job successfully.</p><p>This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive <strong>Medical Secretary - </strong><strong>Essential Skills </strong>will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.</p><p><strong>Learning Outcomes</strong></p><p>After completing this course, learner will be able to:</p><ul><li>Understand the fundamentals of the National Health Service.</li><li>Understand the roles and responsibilities of a medical secretary.</li><li>Know how to organise schedules and manage appointment systems.</li><li>Gain a clear understanding of the Law, Ethics and Medicine.</li><li>Gain a thorough understanding of the effective filing system in medical offices.</li><li>Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.</li><li>Become skilled at controlling and ordering stocks and supplies.</li><li>Gain in-depth knowledge of Medical Terminology and Clinical Aspects.</li><li>Know the importance of health and safety in the healthcare sector.</li><li>Have a solid understanding of Complementary Medicine</li></ul><p><strong>Why Choose Diploma in Medical Receptionist and Secretary from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Medical Secretary - Essential Skills Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing this Course.</li></ul><p><strong>**Courses are included in this Medical Secretary - Essential Skills Bundle Course</strong></p><ol><li><strong>Course 01: </strong>Medical Secretary - Essential Skills</li><li><strong>Course 02: </strong>Communication Skills Course<strong><br /></strong></li><li><strong>Course 03:</strong> Level 4 Time Management Course</li><li><strong>Course 04: </strong>Level 5 Proofreading &amp; Copy Editing</li><li><strong>Course 05: </strong>Level 2 Customer Service</li><li><strong>Course 06: </strong>Level 5 Report Writing Course</li><li><strong>Course 07: </strong>Level 5 Negotiation Skills Course</li></ol><p><em><strong>***Others Included of Medical Secretary - Essential Skills Bundle Course</strong></em></p><ul><li><strong>Free </strong><strong>7</strong> PDF Certificate</li><li>Access to Content - <strong>Lifetime</strong></li><li>Exam Fee - <strong>Totally Free</strong></li><li><strong>Free Retake Exam</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the course ]</strong></p> <p>Detailed course curriculum of the Medical Secretary - Essential Skills:</p><p><strong>Module 1: The National Health Service</strong></p><ul><li>History</li><li>Structure of the NHS</li><li>The NHS Plan</li><li>Resource Allocation</li><li>Delivering Care</li><li>Mental Health Services</li><li>Public Health</li><li>The NHS, the Regions and Devolution</li></ul><p><strong>Module 2: Patient (Customer) Care</strong></p><ul><li>The Medical Receptionist</li><li>Putting Patient First</li><li>Complaints Within the Health Service</li><li>The Complaints Procedure</li><li>Patient and Public Involvement</li><li>Patient's Rights</li><li>Access to Health Care</li><li>Total Quality in Medical Practice</li><li>Customer Care: Involving Patients and the Public</li></ul><p><strong>Module 3: Communication</strong></p><ul><li>Report Writing</li><li>Electronic Mail &amp; Mobile Phones: Text Messages</li><li>Telephone Skills</li><li>People Skills - Face to Face</li><li>Meeting</li><li>Performance Review &amp; Counselling</li><li>The Practice Leaflet &amp; Hospital Information Leaflets</li><li>Networking</li></ul><p><strong>Module 4: Law, Ethics and Medicine</strong></p><ul><li>Medical Ethics and Etiquette</li><li>Doctor's Duties</li><li>Patient's Right</li><li>The Regulatory Bodies and Their Role</li><li>Legal Aspects</li><li>Certification</li><li>Health and Safety at Work</li></ul><p><strong>Module 5: Health &amp; Safety in a Clinical Environment</strong></p><ul><li>First Aid at Work</li><li>Hazardous Substances</li><li>The NHS National Patient Safety Agency (NPSA)</li><li>Hepatitis &amp; AIDS</li><li>Fire Precautions</li><li>Clinical Risk Management</li><li>Coping With Aggression &amp; Violence</li></ul><p><strong>Module 6: Practical Reception Skills in General Practice</strong></p><ul><li>Record Keeping and General Administration</li><li>Information Technology</li></ul><p><strong>Module 7: The Hospital Service</strong></p><ul><li>The Patient's Route Through the Hospital</li><li>Outpatient Appointments</li><li>Admissions from the Waiting List</li><li>Accident and Emergency Admissions</li><li>Home From Hospital Support</li><li>Day Cases and Ward Attendees</li><li>Hospital Team</li><li>Clinical Audit</li><li>Star Ratings</li><li>What is a Medical Record?</li><li>Cases Notes</li><li>Master Index</li><li>Filing Room or Records Library</li><li>Medical Records Procedure for Departments</li><li>Retention of Records</li><li>Destruction of Medical Records</li><li>The Role of the Secretary in the Hospital</li></ul><p><strong>Module 8: Private Medicine</strong></p><ul><li>Private Clinic or Hospital</li><li>The Secretary In Private Practice</li></ul><p><strong>Module 9: Forms, Fees and Finances in General Practises</strong></p><ul><li>Contracting</li><li>Finance</li><li>Practice Income</li><li>Scotland</li><li>Wales</li><li>Northern Ireland</li></ul><p><strong>Module 10: Using Information Technology</strong></p><ul><li>Computers in General Practice</li><li>Electronic Medicine</li><li>Computers in Hospitals</li><li>Maintaining Security</li></ul><p><strong>Module 11: Medical Terminology and Clinical Aspects</strong></p><ul><li>Pathology and X-ray Examinations</li><li>Prescribing and Drugs</li><li>Nurse Prescribing</li><li>New Developments in Pharmacy</li></ul><p><strong>Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary</strong></p><ul><li>Audit</li><li>Health Economics and Cost-effective Medicine</li><li>Private Finance Initiative</li><li>Clinical Governance</li><li>National Institute for Clinical Excellence (NICE)</li><li>National Clinical Assessment Service (NCAS)</li><li>National Service Framework (NSF)</li><li>Patient Surveys</li></ul><p><strong>Module 13: Complementary Medicine</strong></p><ul><li>Acupuncture</li><li>Alexander Technique</li><li>Aromatherapy</li><li>Chiropractic</li><li>Homoeopathy</li><li>Hydrotherapy</li><li>Hypnotherapy</li><li>Osteopathy</li><li>Reflexology</li></ul><p>-------------------</p><p><strong>***Communication Skills Course***</strong></p><ul><li>Module 01: Introduction to Communication</li><li>Module 02: The Communication Skills</li><li>Module 03: Different Types of Communication</li><li>Module 04: Different Methods of Communication</li><li>Module 05: Styles of Communication</li><li>Module 06: Barriers to Communication</li><li>Module 07: Assessing Communication Competence: Relevant Criteria</li><li>Module 08: Seven Actions for Effective Communication</li><li>Module 09: Do's and Don'ts of Effective Communication</li></ul><p>-------------------</p><p><strong>***Level 4 Time Management Course***</strong></p><ul><li>Module 1: Basics of Time Management</li><li>Module 2: Prioritise Your Time</li><li>Module 3: Organise Your Time</li><li>Module 4: Using Your Time Efficiently</li><li>Module 5: Time Management in the Workplace</li><li>Module 6: Time Management For Students</li><li>Module 7: Time Management Software</li><li>Module 8: Create a Value-Based Time Management Plan</li></ul><p>-------------------</p><p><strong>***Level 5 Proofreading &amp; Copy Editing***</strong></p><ul><li>Module 01: An Overview of Proofreading</li><li>Module 02: Use of the Style Guide</li><li>Module 03: Spelling and Grammar</li><li>Module 04: Paper-based Proofreading</li><li>Module 05: On the Screen Proofreading</li><li>Module 06: Basics of Copy Editing</li><li>Module 07: Copy Editing - the Use of Language</li><li>Module 08: Copy Editing - Checking Accuracy and Facts</li><li>Module 09: Copy Editing - Legal Checks</li><li>Module 10: Career Development</li></ul><p>-------------------</p><p><strong>***Level 2 Customer Service***</strong></p><ul><li>Module 1: Introduction to Customer Service</li><li>Module 2: Understanding the Organisation</li><li>Module 3: Prepare to Deliver Excellent Customer Service</li><li>Module 4: Communication in the Customer Service Role</li><li>Module 5: Understand Customers</li></ul><p>-------------------</p><p><strong>***Level 5 Report Writing Course***</strong></p><ul><li>Module 01: Introduction to Report Writing</li><li>Module 02: The Basics of Business Report Writing</li><li>Module 03: The Practical Side of Report Writing (Part-1): Preparation &amp; Planning</li><li>Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information</li><li>Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report</li><li>Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing</li><li>Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report</li><li>Module 08: Developing Research Skills</li><li>Module 09: Developing Creativity &amp; Innovation</li><li>Module 10: Develop Critical Thinking Skills</li><li>Module 11: Interpersonal Skill Development</li></ul><p>-------------------</p><p><strong>***Level 5 Negotiation Skills Course***</strong></p><ul><li>Module 01: An Overview of Negotiation</li><li>Module 02: How to Prepare For Negotiations</li><li>Module 03: The Process of Negotiation</li><li>Module 04: Ways of Developing Persuasion &amp; Influencing Skills</li><li>Module 05: Ways of Developing Communication Skills</li><li>Module 06: How to Develop Active Listening Skills</li><li>Module 07: Comprehending Body Language</li><li>Module 08: Assertiveness and Self Confidence</li><li>Module 09: Managing Anger</li><li>Module 10: Managing Stress</li><li>Module 11: Negotiation Tactics to Closing a Better Deal</li><li>Module 12: Ways of Overcoming Sales Objections</li></ul><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Medical Secretary - </strong><strong>Essential Skills</strong>, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this <strong> Medical Secretary - </strong><strong>Essential Skills</strong>, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Medical Secretary - Essential Skills is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Students who intend to enrol in this course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including -</p><ul><li>Medical Receptionist</li><li>Medical Secretary</li><li>Healthcare Administrator</li><li>GP Receptionist</li><li>Patient Coordinator</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Health Skills

Medical Secretary - Essential Skills

<p>A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This <strong>Medical Receptionist Skills </strong>will teach you about the medical secretarial profession and the skills needed to do the job successfully.</p><p>This Course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive <strong>Medical Receptionist Skills </strong>will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.</p><p><strong>Learning Outcomes</strong></p><p>After completing this course, learner will be able to:</p><ul><li>Understand the fundamentals of the National Health Service.</li><li>Understand the roles and responsibilities of a medical secretary.</li><li>Know how to organise schedules and manage appointment systems.</li><li>Gain a clear understanding of the Law, Ethics and Medicine.</li><li>Gain a thorough understanding of the effective filing system in medical offices.</li><li>Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.</li><li>Become skilled at controlling and ordering stocks and supplies.</li><li>Gain in-depth knowledge of Medical Terminology and Clinical Aspects.</li><li>Know the importance of health and safety in the healthcare sector.</li><li>Have a solid understanding of Complementary Medicine</li></ul><p><strong>Why Choose Diploma in Medical Receptionist and Secretary from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>This Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing this Course.</li></ul><p><strong>**Courses are included in this Medical Receptionist Skills Bundle Course</strong></p><ol><li><strong>Course 01: </strong>Medical Receptionist Skills</li><li><strong>Course 02: </strong>Dealing With Difficult People<strong><br /></strong></li><li><strong>Course 03:</strong> Communication Skills Course</li><li><strong>Course 04: </strong>Level 4 Time Management Course</li><li><strong>Course 05: </strong>Level 5 Negotiation Skills Course</li><li><strong>Course 06: </strong>Level 5 Report Writing Course</li><li><strong>Course 07: </strong>Level 5 Proofreading &amp; Copy Editing</li></ol><p><em><strong>***Others Included of Medical Receptionist Skills Bundle Course</strong></em></p><ul><li><strong>Free </strong><strong>7</strong> PDF Certificate</li><li>Access to Content - <strong>Lifetime</strong></li><li>Exam Fee - <strong>Totally Free</strong></li><li><strong>Free Retake Exam</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the course ]</strong></p> <p>Detailed course curriculum of the Medical Receptionist Skills:</p><p><strong>Module 1: The National Health Service</strong></p><ul><li>History</li><li>Structure of the NHS</li><li>The NHS Plan</li><li>Resource Allocation</li><li>Delivering Care</li><li>Mental Health Services</li><li>Public Health</li><li>The NHS, the Regions and Devolution</li></ul><p><strong>Module 2: Patient (Customer) Care</strong></p><ul><li>The Medical Receptionist</li><li>Putting Patient First</li><li>Complaints Within the Health Service</li><li>The Complaints Procedure</li><li>Patient and Public Involvement</li><li>Patient's Rights</li><li>Access to Health Care</li><li>Total Quality in Medical Practice</li><li>Customer Care: Involving Patients and the Public</li></ul><p><strong>Module 3: Communication</strong></p><ul><li>Report Writing</li><li>Electronic Mail &amp; Mobile Phones: Text Messages</li><li>Telephone Skills</li><li>People Skills - Face to Face</li><li>Meeting</li><li>Performance Review &amp; Counselling</li><li>The Practice Leaflet &amp; Hospital Information Leaflets</li><li>Networking</li></ul><p><strong>Module 4: Law, Ethics and Medicine</strong></p><ul><li>Medical Ethics and Etiquette</li><li>Doctor's Duties</li><li>Patient's Right</li><li>The Regulatory Bodies and Their Role</li><li>Legal Aspects</li><li>Certification</li><li>Health and Safety at Work</li></ul><p><strong>Module 5: Health &amp; Safety in a Clinical Environment</strong></p><ul><li>First Aid at Work</li><li>Hazardous Substances</li><li>The NHS National Patient Safety Agency (NPSA)</li><li>Hepatitis &amp; AIDS</li><li>Fire Precautions</li><li>Clinical Risk Management</li><li>Coping With Aggression &amp; Violence</li></ul><p><strong>Module 6: Practical Reception Skills in General Practice</strong></p><ul><li>Record Keeping and General Administration</li><li>Information Technology</li></ul><p><strong>Module 7: The Hospital Service</strong></p><ul><li>The Patient's Route Through the Hospital</li><li>Outpatient Appointments</li><li>Admissions from the Waiting List</li><li>Accident and Emergency Admissions</li><li>Home From Hospital Support</li><li>Day Cases and Ward Attendees</li><li>Hospital Team</li><li>Clinical Audit</li><li>Star Ratings</li><li>What is a Medical Record?</li><li>Cases Notes</li><li>Master Index</li><li>Filing Room or Records Library</li><li>Medical Records Procedure for Departments</li><li>Retention of Records</li><li>Destruction of Medical Records</li><li>The Role of the Secretary in the Hospital</li></ul><p><strong>Module 8: Private Medicine</strong></p><ul><li>Private Clinic or Hospital</li><li>The Secretary In Private Practice</li></ul><p><strong>Module 9: Forms, Fees and Finances in General Practises</strong></p><ul><li>Contracting</li><li>Finance</li><li>Practice Income</li><li>Scotland</li><li>Wales</li><li>Northern Ireland</li></ul><p><strong>Module 10: Using Information Technology</strong></p><ul><li>Computers in General Practice</li><li>Electronic Medicine</li><li>Computers in Hospitals</li><li>Maintaining Security</li></ul><p><strong>Module 11: Medical Terminology and Clinical Aspects</strong></p><ul><li>Pathology and X-ray Examinations</li><li>Prescribing and Drugs</li><li>Nurse Prescribing</li><li>New Developments in Pharmacy</li></ul><p><strong>Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary</strong></p><ul><li>Audit</li><li>Health Economics and Cost-effective Medicine</li><li>Private Finance Initiative</li><li>Clinical Governance</li><li>National Institute for Clinical Excellence (NICE)</li><li>National Clinical Assessment Service (NCAS)</li><li>National Service Framework (NSF)</li><li>Patient Surveys</li></ul><p><strong>Module 13: Complementary Medicine</strong></p><ul><li>Acupuncture</li><li>Alexander Technique</li><li>Aromatherapy</li><li>Chiropractic</li><li>Homoeopathy</li><li>Hydrotherapy</li><li>Hypnotherapy</li><li>Osteopathy</li><li>Reflexology</li></ul><p>-------------------</p><p><strong>***Communication Skills Course***</strong></p><ul><li>Module 01: Introduction to Communication</li><li>Module 02: The Communication Skills</li><li>Module 03: Different Types of Communication</li><li>Module 04: Different Methods of Communication</li><li>Module 05: Styles of Communication</li><li>Module 06: Barriers to Communication</li><li>Module 07: Assessing Communication Competence: Relevant Criteria</li><li>Module 08: Seven Actions for Effective Communication</li><li>Module 09: Do's and Don'ts of Effective Communication</li></ul><p>-------------------</p><p><strong>***Level 4 Time Management Course***</strong></p><ul><li>Module 1: Basics of Time Management</li><li>Module 2: Prioritise Your Time</li><li>Module 3: Organise Your Time</li><li>Module 4: Using Your Time Efficiently</li><li>Module 5: Time Management in the Workplace</li><li>Module 6: Time Management For Students</li><li>Module 7: Time Management Software</li><li>Module 8: Create a Value-Based Time Management Plan</li></ul><p>-------------------</p><p><strong>***Level 5 Proofreading &amp; Copy Editing***</strong></p><ul><li>Module 01: An Overview of Proofreading</li><li>Module 02: Use of the Style Guide</li><li>Module 03: Spelling and Grammar</li><li>Module 04: Paper-based Proofreading</li><li>Module 05: On the Screen Proofreading</li><li>Module 06: Basics of Copy Editing</li><li>Module 07: Copy Editing - the Use of Language</li><li>Module 08: Copy Editing - Checking Accuracy and Facts</li><li>Module 09: Copy Editing - Legal Checks</li><li>Module 10: Career Development</li></ul><p>-------------------</p><p><strong>***Dealing With Difficult People***</strong></p><ul><li>Module 01: Difficult People and Their Difficult Behaviour</li><li>Module 02: Communicating With Difficult People</li><li>Module 03: Standing Up to Difficult People</li><li>Module 04: A Quick Guide to the Seven Classically Difficult Types</li><li>Module 05: Dealing with Bosses Who Drive You Barmy</li><li>Module 06: Colleagues to Throttle</li><li>Module 07: Dealing With Impossible People</li><li>Module 08: The Temper Tantrum Type</li></ul><p>-------------------</p><p><strong>***Level 5 Negotiation Skills Course***</strong></p><ul><li>Module 01: An Overview of Negotiation</li><li>Module 02: How to Prepare For Negotiations</li><li>Module 03: The Process of Negotiation</li><li>Module 04: Ways of Developing Persuasion &amp; Influencing Skills</li><li>Module 05: Ways of Developing Communication Skills</li><li>Module 06: How to Develop Active Listening Skills</li><li>Module 07: Comprehending Body Language</li><li>Module 08: Assertiveness and Self Confidence</li><li>Module 09: Managing Anger</li><li>Module 10: Managing Stress</li><li>Module 11: Negotiation Tactics to Closing a Better Deal</li><li>Module 12: Ways of Overcoming Sales Objections</li></ul><p>-------------------</p><p><strong>***Level 5 Report Writing Course***</strong></p><ul><li>Module 01: Introduction to Report Writing</li><li>Module 02: The Basics of Business Report Writing</li><li>Module 03: The Practical Side of Report Writing (Part-1): Preparation &amp; Planning</li><li>Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information</li><li>Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report</li><li>Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing</li><li>Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report</li><li>Module 08: Developing Research Skills</li><li>Module 09: Developing Creativity &amp; Innovation</li><li>Module 10: Develop Critical Thinking Skills</li><li>Module 11: Interpersonal Skill Development</li></ul><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Medical Receptionist Skills</strong>, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this course, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Medical Receptionist Skills is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are <strong>no specific</strong> requirements for this Medical Receptionist Skills because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Medical Receptionist Skills, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including -</p><ul><li>Medical Receptionist</li><li>Medical Secretary</li><li>Healthcare Administrator</li><li>GP Receptionist</li><li>Patient Coordinator</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Medical Receptionist Skills

<p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" id="isPasted" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Description</strong></p><p style="margin: 6pt 0cm; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; text-align: justify; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;text-align:justify;'>Microsoft Excel has hundreds, if not thousands, of functions and features. This course aims to cover some of the best &ndash; that is the ones I find most useful. In &ldquo;Adventures in Excel&rdquo;, I cover the simple-to-use but powerful functions that I use most often:</p><ul style="list-style-type: disc; box-sizing: border-box;" fr-original-style="list-style-type: disc;margin-left:1cmundefined;"><li fr-original-style="" style="box-sizing: border-box;">Basic features including products and powers</li><li fr-original-style="" style="box-sizing: border-box;">Key date functions including the calculation of due dates and days past due</li><li fr-original-style="" style="box-sizing: border-box;">Generating random numbers and random dates</li><li fr-original-style="" style="box-sizing: border-box;">The new IFS functions (new to Office365)</li><li fr-original-style="" style="box-sizing: border-box;">Text functions&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">The most useful logical functions and IS functions</li><li fr-original-style="" style="box-sizing: border-box;">How to create a drop-down list&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">The new XLOOKUP function</li><li fr-original-style="" style="box-sizing: border-box;">Pivot tables</li></ul><p style="margin: 6pt 0cm; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; text-align: justify; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;text-align:justify;'>&nbsp;</p><p style="margin: 6pt 0cm; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; text-align: justify; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;text-align:justify;'>These functions are easy to use, and, unless your role is extremely specialised, they are probably the ones you&rsquo;ll use 90% of the time.</p><p style="margin: 6pt 0cm; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; text-align: justify; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;text-align:justify;'>I hope you find the course helpful.</p><p style="margin: 6pt 0cm; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; text-align: justify; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;text-align:justify;'><br fr-original-style="" style="box-sizing: border-box;"></p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'>&nbsp;</p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes</strong></p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'>Participants in this course will learn:</p><ul style="list-style-type: disc; box-sizing: border-box;" fr-original-style="list-style-type: disc;margin-left:1cmundefined;"><li fr-original-style="" style="box-sizing: border-box;">Basic Excel functions including SUM, AVERAGE, MIN, MAX, PRODUCT, POWER and SQRT</li><li fr-original-style="" style="box-sizing: border-box;">Useful date functions including TODAY, EOMONTH, EDATE, and DAYS</li><li fr-original-style="" style="box-sizing: border-box;">Generating random numbers using RAND and RANDBETWEEN; generating random dates; and randomly picking an item from a list or table</li><li fr-original-style="" style="box-sizing: border-box;">The new RANDARRAY function in Office365</li><li fr-original-style="" style="box-sizing: border-box;">The new IFS functions in Office365 including AVERAGEIFS, MAXIFS, MINIFS, COUNTIFS, and SUMIFS</li><li fr-original-style="" style="box-sizing: border-box;">Text functions including TRIM, LOWER, UPPER, PROPER, LEFT, MID, RIGHT, FIND, TEXTJOIN and CONCATENATE</li><li fr-original-style="" style="box-sizing: border-box;">Logical functions AND, OR, and NOT and IS functions ISTEXT, ISNUMBER, ISBLANK and ISERROR</li><li fr-original-style="" style="box-sizing: border-box;">How to create a drop-down list</li><li fr-original-style="" style="box-sizing: border-box;">The new SORT and FILTER functions in Office365</li><li fr-original-style="" style="box-sizing: border-box;">VLOOKUP and the new XLOOKUP function</li><li fr-original-style="" style="box-sizing: border-box;">How to create a Pivot table and analyse data with one</li></ul><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'>&nbsp;</p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'>&nbsp;</p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Requirements</strong></p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'>There are no pre-course requirements.</p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'>&nbsp;</p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Additional Resources</strong></p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'>Course Spreadsheet with the examples covered.</p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'>&nbsp;</p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'>&nbsp;</p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;'><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About Ross</strong></p><p style="margin: 6pt 0cm 12pt; line-height: 107%; font-size: 16px; font-family: Arial, sans-serif; text-align: justify; color: var(--text); box-sizing: border-box;" fr-original-style='margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:107%;font-size:16px;font-family:"Arial",sans-serif;text-align:justify;'>Ross Maynard is a Fellow of the Chartered Institute of Management Accountants in the UK. He is director of Ideas2Action Process Excellence Ltd and has 30 years&rsquo; experience as a process improvement consultant and facilitator. Ross is also a professional author of online training courses for accountants.</p><span style="font-size: 16px; line-height: 107%; font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style='font-size:16px;line-height:107%;font-family:"Arial",sans-serif;'>Ross lives in Scotland with his wife, daughter and Cocker Spaniel</span>

Ideas Into Action

Office Skills

Pivot Table

Microsoft Office

Spreadsheet

Adventures in Excel

The Birth of the Industrial Revolution

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR:</strong>&nbsp;YA, NEW ADULT &amp; ADULT ROMANCE</p><p style=" color: rgb(122, 122, 122);" id="isPasted" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Born to two bibliophiles, Isabel Lineberry could not have grown up to be anything else. She was born and raised in the Southwest United States but always knew she wanted to move to the UK. In high school she set her sights on a job in the publishing industry and hasn&rsquo;t blinked since.</span></p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Isabel graduated in 2021 from Barrett, the Honors College at Arizona State University, with dual degrees in English Literature and Business Entrepreneurship. Just a few months later she was in Scotland pursuing an MLitt in Fantasy at the University of Glasgow. She wrote her Masters thesis on Tamora Pierce and is a fan of Ray Bradbury, Octavia Butler and Samantha Shannon.&nbsp;</span></p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">At P<span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">&eacute;</span>rez Literary &amp; Entertainment, Isabel looks after foreign rights and audio rights inquiries, assists the Managing Director and is building her own client list of <span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">contemporary stories and fantasy, across the YA and New Adult genres and any teen / Adult fiction that features a prominent romantic plot, in any guise.</span></span></p><p style=" color: rgb(0, 0, 0);" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Isabel is particularly interested in Contemporary Romance, Romantasy and Fantasy and is always attracted to the character and voice first, so give her romantic tension that has her giggling, a villain who is as charming as they are evil or a group of characters who have her watching their conversations as if it&rsquo;s a tennis match.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);">More specifically, Isabel is looking for:</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Romance</i></b> &ndash;&ndash; For YA, updated Meg Cabot or John Green. Those were favorites for her as a teenager but she wants new takes&ndash;&ndash;LGBT characters, diverse backgrounds, complex character development and a deep-dive into what it means to be a teenager in the current world. Give her relatability that doesn&rsquo;t sacrifice a character&rsquo;s unique traits. She is looking for the middle ground between the manic pixie dream girl and the buttoned-up character who just needs to take off their glasses.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);">In&nbsp;<b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">New Adult</i></b>, Isabel is a big fan of authors like Elle Kennedy, C. W. Farnsworth, Elsie Silver and Morgan Elizabeth. BookTok romances are the perfect escapism for readers of all ages but especially for college students and young professionals like myself. Her all-time favorite tropes are Grumpy/Sunshine, Fall First/Fall Harder and all the Spice! She is not a fan of cheating storylines, accidental pregnancy, step-sibling romance or unnecessary miscommunication tropes.&nbsp;</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><i fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Romantasy</b></i> &ndash;&ndash; Send her romance with sufficient fantasy worldbuilding. The romantic plot should be the main event but the worldbuilding needs to be able to stand up to scrutiny. The reader should accept the customs and specifics of your fantasy without too much confusion. Recent titles Isabel has loved include <i fr-original-style="" style="box-sizing: border-box;">Fourth Wing</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">League of Gentleman Witches</i>.&nbsp;</p><p style=" color: rgb(0, 0, 0);" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">As for the romance, Isabel loves tropes (especially: Enemies to Lovers, Who Hurt You?), morally grey characters and kick-ass heroines. She loves training montages and dueling as foreplay. Show her spice during high-pressure situations, quick kisses stolen in battlefields, and fantastic banter. She would also love a return to the paranormal romances that dominated the 2010s. Think the 2020s twist on <i fr-original-style="" style="box-sizing: border-box;">Twilight</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Beautiful Creatures</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Shiver</i>&nbsp;or&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Vampire Academy</i>. Isabel is most definitely on the hunt for Romantasy and paranormal romance featuring queer and underrepresented voices.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Fantasy</i></b> &ndash;&ndash; The worldbuilding absolutely must be believable and purposeful. Fantasy should be a mirror held up to the real world, offering a differing perspective that allows us to examine something about ourselves or our lives in a new light. Isabel has a masters degree in Fantasy from the University of Glasgow so can be a bit of a stickler when it comes to this! The magic/training/military school trope has been nearly exhausted, so be creative with the setting. Her favorite fantasy author is Tamora Pierce - she would love a &ldquo;girl has to pretend to be a boy to get her knighthood&rdquo; storyline that Pierce couldn&rsquo;t do in the 80s such as LGBT representation (although Alanna was definitely gender fluid and Kel was 100% ace), a deeper dive into the social and political implications (no white saviorism!) and more spice. Some of her other favorite fantasy novels include <i fr-original-style="" style="box-sizing: border-box;">Howl&rsquo;s Moving Castle</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Good Omens,</i>&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Kindred</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Golden Compass</i>. Isabel does not want Tolkien-esque hard worldbuilding with 100k+ quests; instead focus on the pacing and how it can grab the reader. She wants a fantasy plot that compels me to keep reading even if it&rsquo;s past her bedtime! She adores fairytale retellings, dark fantasy, alternate histories and historical fantasy, and the occasional steampunk/dystopia.</p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">When not working, Isabel can usually be found reading or wandering a bookstore. Some of her favorite books include&nbsp;<i fr-original-style="" style="box-sizing: border-box;">The Hunger Games, Pride and Prejudice</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">The Mysterious Benedict Society</i>.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Isabel would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Isabel is kindly offering one free session for low income/under-represented writers.&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Monday 16 September&nbsp;</strong><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">2024</strong></p>

LOOKING FOR: YA, NEW ADULT & ADULT ROMANCE
Born to two bibliophiles, Isabel Lineberry could not have grown up to be anything else. She was born and raised in the Southwest United States but always knew she wanted to move to the UK. In high school she set her sights on a job in the publishing industry and hasn’t blinked since.
Isabel graduated in 2021 from Barrett, the Honors College at Arizona State University, with dual degrees in English Literature and Business Entrepreneurship. Just a few months later she was in Scotland pursuing an MLitt in Fantasy at the University of Glasgow. She wrote her Masters thesis on Tamora Pierce and is a fan of Ray Bradbury, Octavia Butler and Samantha Shannon. 
At Pérez Literary & Entertainment, Isabel looks after foreign rights and audio rights inquiries, assists the Managing Director and is building her own client list of contemporary stories and fantasy, across the YA and New Adult genres and any teen / Adult fiction that features a prominent romantic plot, in any guise.
Isabel is particularly interested in Contemporary Romance, Romantasy and Fantasy and is always attracted to the character and voice first, so give her romantic tension that has her giggling, a villain who is as charming as they are evil or a group of characters who have her watching their conversations as if it’s a tennis match.
More specifically, Isabel is looking for:
Romance –– For YA, updated Meg Cabot or John Green. Those were favorites for her as a teenager but she wants new takes––LGBT characters, diverse backgrounds, complex character development and a deep-dive into what it means to be a teenager in the current world. Give her relatability that doesn’t sacrifice a character’s unique traits. She is looking for the middle ground between the manic pixie dream girl and the buttoned-up character who just needs to take off their glasses.
In New Adult, Isabel is a big fan of authors like Elle Kennedy, C. W. Farnsworth, Elsie Silver and Morgan Elizabeth. BookTok romances are the perfect escapism for readers of all ages but especially for college students and young professionals like myself. Her all-time favorite tropes are Grumpy/Sunshine, Fall First/Fall Harder and all the Spice! She is not a fan of cheating storylines, accidental pregnancy, step-sibling romance or unnecessary miscommunication tropes. 
Romantasy –– Send her romance with sufficient fantasy worldbuilding. The romantic plot should be the main event but the worldbuilding needs to be able to stand up to scrutiny. The reader should accept the customs and specifics of your fantasy without too much confusion. Recent titles Isabel has loved include Fourth Wing and League of Gentleman Witches. 
As for the romance, Isabel loves tropes (especially: Enemies to Lovers, Who Hurt You?), morally grey characters and kick-ass heroines. She loves training montages and dueling as foreplay. Show her spice during high-pressure situations, quick kisses stolen in battlefields, and fantastic banter. She would also love a return to the paranormal romances that dominated the 2010s. Think the 2020s twist on Twilight, Beautiful Creatures, Shiver or Vampire Academy. Isabel is most definitely on the hunt for Romantasy and paranormal romance featuring queer and underrepresented voices.
Fantasy –– The worldbuilding absolutely must be believable and purposeful. Fantasy should be a mirror held up to the real world, offering a differing perspective that allows us to examine something about ourselves or our lives in a new light. Isabel has a masters degree in Fantasy from the University of Glasgow so can be a bit of a stickler when it comes to this! The magic/training/military school trope has been nearly exhausted, so be creative with the setting. Her favorite fantasy author is Tamora Pierce - she would love a “girl has to pretend to be a boy to get her knighthood” storyline that Pierce couldn’t do in the 80s such as LGBT representation (although Alanna was definitely gender fluid and Kel was 100% ace), a deeper dive into the social and political implications (no white saviorism!) and more spice. Some of her other favorite fantasy novels include Howl’s Moving Castle, Good Omens, Kindred and Golden Compass. Isabel does not want Tolkien-esque hard worldbuilding with 100k+ quests; instead focus on the pacing and how it can grab the reader. She wants a fantasy plot that compels me to keep reading even if it’s past her bedtime! She adores fairytale retellings, dark fantasy, alternate histories and historical fantasy, and the occasional steampunk/dystopia.
When not working, Isabel can usually be found reading or wandering a bookstore. Some of her favorite books include The Hunger Games, Pride and Prejudice and The Mysterious Benedict Society. 
Isabel would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.
(In addition to the paid sessions, Isabel is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Monday 16 September 2024

I Am In Print

TWO SPACES LEFT! 30th September Isabel Lineberry #Agent121. Looking for: YA, NEW ADULT & ADULT ROMANCE

Jedburgh

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">SVQ Level 3 for Social and Healthcare (SCOTLAND) 2024</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><div style="color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;"><h1 style="font-size: 24px; font-family: Calibri, sans-serif; margin: 0.5pt 0cm 0cm 5pt; box-sizing: border-box;" fr-original-style="margin-top:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:5.0pt;font-size:24px;font-family: Calibri, sans-serif;margin: 0.5pt 0cm 0cm 5pt;"><br fr-original-style="" style="box-sizing: border-box;"></h1></div>

AB Health Group

Social Services and Health Care Units AB Training Academy
Scottish Vocational Qualification 3
Social Services and Healthcare at SCQF level 7

Core/mandatory Units
H5RY 04 (SCDHSC 0031) — 9 SCQF Credits at SCQF level 7 Promote eﬀecBve communicaBon
♦	Establish understanding about individuals’ communication
♦	Support individuals to interact through communication
♦	Communicate effectively about difficult, complex and sensitive issues
♦	Communicate using records and reports

H5LD 04 (SCDHSC0032) — 10 SCQF Credits at SCQF level 7
Promote health, safety and security in the work setting
♦	Maintain health, safety and security in the work setting
♦	Promote health and safety in the work setting
♦	Minimise risks arising from emergencies

H5LE 04 (SCDHSC0033) — 9 SCQF Credits at SCQF level 7 Develop your pracBce through reﬂecBon and learning
♦	Reflect on your own practice
♦	Take action to enhance your practice

H5S0 04 (SCDHSC0035) — 9 SCQF Credits at SCQF level 7 Promote the safeguarding of Individuals
♦	Maintain your understanding and awareness of harm, abuse and safeguarding
♦	Implement practices that help to safeguard individuals from harm or abuse
♦	Develop relationships that promote safeguarding
♦	Promote rights and inclusion
♦	Work in ways that promote wellbeing
♦	Support individuals to keep themselves safe
 



Op;onal
DK3M 04 (SFH CHS17) — 8 SCQF Credits at SCQF level 7
Carry out extended feeding techniques to ensure individuals nutriBonal and ﬂuid intake
FP8N 04 (SFH CHS19) — 8 SCQF Credits at SCQF level 6 Undertake rouBne clinical measurements
DK2X 04 (SFH CHS3) — 8 SCQF Credits at SCQF level 6 Administer medicaBon to individuals
FP8D 04 (SFHC HS8) — 8 SCQF Credits at SCQF level 7
Insert and secure urethral catheters and monitor and respond to the eﬀects of urethral catheterisaBon
DL00 04 (SFH CHS132) — 8 SCQF Credits at SCQF level 7 Obtain venous blood samples
FP8F 04 (SFH CHS4) — 8 SCQF Credits at SCQF level 7 Undertake Bssue viability risk assessment for in


SVQ Level 3 

Blairgowrie

<h3 style="color: rgb(var(--color_15)); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Online / in-person / blended hybrid hypnotherapy qualification accredited by the GHSC</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(22, 43, 111); box-sizing: border-box;" fr-original-style="color: rgb(22, 43, 111);"></span><span style="color: rgb(22, 43, 111); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(22, 43, 111);">Learn in a comfortable, safe environment all that you need to be fully-accredited, professional, ethical, confident and skilled hypnotherapist. The Zoom sessions are LIVE and INTERACTIVE (not pre-recorded seminars). You can ask questions and practice your skills in student breakout rooms (supervised). Don&#39;t worry - we will look after you every step of the way.</span></p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Your journey starts with the Certificate course. Over six modules you will learn:</p><ul style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">History and pioneers of hypnosis; models of the mind; suggestibility; ways of delivering hypnotherapy.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Principles of hypnotherapy</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Safe and ethical practice.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">How to plan and conduct a hypnotherapy session.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Methods of inducing hypnosis; abreactions.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Indirect suggestion and Ericksonian hypnotherapy.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Introduction to NLP.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Practical application of CBT techniques and models.</p></li></ul><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">At the end of the course, you may decide to pause your studies, in which case you will be awarded the Certificate in Integrative Hypnotherapy. However, most students continue seamlessly into the Diploma training (see below).</p><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Continuing from Certificate training over an additional 10 modules, the Diploma course equips you to become a professional hypnotherapist. This course has been assessed by the GHSC as meeting L5 Ofqual equivalence (L8 in Scotland). Your learning will include:</p><ul style="color: rgb(var(--color_15)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Applied NLP techniques.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Stress, anxiety, phobia, PTSD and depression.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Weight management, including the hypnotic gastric band.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Habits, addictions and quitting smoking hypnotherapy.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Pain management techniques.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Confidence, self-esteem and improving performance.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Working with children, pregnancy and childbirth (&#39;hypnobirthing&#39;).</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Psychodynamic therapies, including age regression.</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">Establishing and developing your own hypnotherapy business.</p></li></ul><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));">In order to be awarded the PDip.IH qualification (and go on to seek GHR &#39;Practitioner&#39;&nbsp;status and also to acquire professional indemnity insurance), students will additionally have completed a final written assessment (open book) and undertaken a specified number of client case studies.</p>

h2 Hypnotherapy Training

Professional GHSC accredited hypnotherapy practitioner training course studied either live online from anywhere or in-person at clinic in Perthshire, Scotland

Hypnotherapy Practitioner Training Course

<div data-product-details="" style="color: rgb(77, 77, 77); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 77);"><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(77, 77, 77);">The online Level 2 Award for Personal Licence Holders (RQF)&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">course and online invigilated&nbsp;exam</strong>&nbsp;package is designed for those<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong>working in licensed premises and is a requirement for those wishing to apply for a Personal Licence. In accordance with The Licensing Act 2003 (England, Scotland and Wales), anyone who is responsible for the sale of alcohol to the public must be a Personal Licence Holder.</p><div style="color: rgb(77, 77, 77); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">In this package you will get:</div><ul style="color: rgb(77, 77, 77); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">100% online training, 90 minutes&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">course&nbsp;</strong>&nbsp;plus online assessment</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Accredited Online Invigilated Exam</strong><span data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;">.&nbsp;Our online test centre is fully approved by Laser Awards as an&nbsp;Accredited personal licence qualification provider</span></li><li fr-original-style="" style="box-sizing: border-box;">Stop &amp; start at anytime</li><li fr-original-style="" style="box-sizing: border-box;">No time limit</li></ul></ul><ul style="color: rgb(77, 77, 77); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);"><ul fr-original-style="" style="box-sizing: border-box;"></ul></ul><h2 style="color: rgb(48, 101, 107); box-sizing: border-box;" fr-original-style=" color: rgb(48, 101, 107);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">APLH COURSE MODULES</strong></h2><ul style="color: rgb(77, 77, 77); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);"><li fr-original-style="" style="box-sizing: border-box;">Introduction</li><li fr-original-style="" style="box-sizing: border-box;">Premises Licences</li><li fr-original-style="" style="box-sizing: border-box;">Personal Licences and Club Premises Certificates</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with Licensing Authorities</li><li fr-original-style="" style="box-sizing: border-box;">Types of Businesses Selling Alcohol</li><li fr-original-style="" style="box-sizing: border-box;">Representations and Mandatory Conditions</li><li fr-original-style="" style="box-sizing: border-box;">Licensing Authority Powers</li><li fr-original-style="" style="box-sizing: border-box;">Children and Under 18s</li><li fr-original-style="" style="box-sizing: border-box;">Responsibility in Alcohol Retailing</li></ul><h2 style="color: rgb(48, 101, 107); box-sizing: border-box;" fr-original-style=" color: rgb(48, 101, 107);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ONLINE INVIGILATED&nbsp;EXAM</strong></h2><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">We provide you access to our online invigilated examination which can be taken anywhere&nbsp;at any time you chooses within the 2-week window provided by the system. Our market leading examination system delivers the final assessment direct to&nbsp;you via the internet, invigilated using screen sharing and web cam, allowing&nbsp;you to receive&nbsp;your&nbsp;certificate quicker and easier without the stress and hassle of visiting an exam centre.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">To take the exam you need a computer using Google Chrome, a webcam, and microphone, and an internet upload speed of at least 5-10 Mbps. You also need to have valid photo ID.&nbsp;Please be aware that no one can be in the room when you are taking the exam.</p><h2 style="color: rgb(48, 101, 107); box-sizing: border-box;" fr-original-style=" color: rgb(48, 101, 107);">Course Description</h2><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. Any organisation, business or individual who wishes to sell alcohol must have a licence. This is obtained from a Licensing Authority.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">This course starts with an overview of UK alcohol licensing laws and the importance of promoting the four key licensing objectives. The three main types of licence are covered, including applications, conditions, representations, and reviews.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">You&#39;ll learn about the legal duties of personal licence holders, and how to deal with Licensing Authorities, along with information relating to objections, fees and hearings. The course will also discuss issues surrounding Temporary Event Notices, and mandatory conditions, which are compulsory for all licensed premises.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">It&#39;ll also look in detail at the major issue of age verification - and you&#39;ll learn about the licensing laws and best practices as they apply to children and under 18s.</p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">Finally, it outlines the responsibilities involved in alcohol retailing including drinking guidelines and how to avoid and reduce conflict.</p><h2 style="color: rgb(48, 101, 107); box-sizing: border-box;" fr-original-style=" color: rgb(48, 101, 107);">Advantages</h2><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The course is approved by leading industry bodies&nbsp;Laser</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;&amp; CPD Service in London. Dirextra is member of CPD Service.</strong></p><p style="color: rgb(77, 77, 77); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);">Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.</p></div><div data-product-description="" style="color: rgb(77, 77, 77); box-sizing: border-box;" fr-original-style=" color: rgb(77, 77, 77);"><br fr-original-style="" style="box-sizing: border-box;"></div>

The online Level 2 Award for Personal Licence Holders (RQF) course and online invigilated exam package is designed for those working in licensed premises and is a requirement for those wishing to apply for a Personal Licence. In accordance with The Licensing Act 2003 (England, Scotland and Wales), anyone who is responsible for the sale of alcohol to the public must be a Personal Licence Holder.
In this package you will get:
100% online training, 90 minutes course  plus online assessment
Accredited Online Invigilated Exam. Our online test centre is fully approved by Laser Awards as an Accredited personal licence qualification provider
Stop & start at anytime
No time limit
APLH COURSE MODULES
Introduction
Premises Licences
Personal Licences and Club Premises Certificates
Dealing with Licensing Authorities
Types of Businesses Selling Alcohol
Representations and Mandatory Conditions
Licensing Authority Powers
Children and Under 18s
Responsibility in Alcohol Retailing
ONLINE INVIGILATED EXAM
We provide you access to our online invigilated examination which can be taken anywhere at any time you chooses within the 2-week window provided by the system. Our market leading examination system delivers the final assessment direct to you via the internet, invigilated using screen sharing and web cam, allowing you to receive your certificate quicker and easier without the stress and hassle of visiting an exam centre.
To take the exam you need a computer using Google Chrome, a webcam, and microphone, and an internet upload speed of at least 5-10 Mbps. You also need to have valid photo ID. Please be aware that no one can be in the room when you are taking the exam.
Course Description
The alcohol licensing laws of the United Kingdom regulate the sale and consumption of alcohol. Any organisation, business or individual who wishes to sell alcohol must have a licence. This is obtained from a Licensing Authority.
This course starts with an overview of UK alcohol licensing laws and the importance of promoting the four key licensing objectives. The three main types of licence are covered, including applications, conditions, representations, and reviews.
You'll learn about the legal duties of personal licence holders, and how to deal with Licensing Authorities, along with information relating to objections, fees and hearings. The course will also discuss issues surrounding Temporary Event Notices, and mandatory conditions, which are compulsory for all licensed premises.
It'll also look in detail at the major issue of age verification - and you'll learn about the licensing laws and best practices as they apply to children and under 18s.
Finally, it outlines the responsibilities involved in alcohol retailing including drinking guidelines and how to avoid and reduce conflict.
Advantages
The course is approved by leading industry bodies Laser & CPD Service in London. Dirextra is member of CPD Service.
Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

​​​​Dirextra Ltd

Alcohol Licence

Level 2 Award for Personal Licence Holders RQF (APLH) - Course and Exam

<p id="isPasted" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgba(18, 18, 18, 0.75);"><span data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">The Licensing (Scotland) Act 2005 requires all liquor licence holders to undertake refresher training within 5 years of the issue of their&nbsp;</b><span data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">licence. All personal licence holders must undertake a refresher training course and pass a refresher exam before the&nbsp;</b></span><span data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">5 year</strong></span><span data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span><span data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">anniversary</strong></span><span data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;of the issue of thei</strong></span><span data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">r licence.</strong></span></span></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COURSE DETAILS:</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">The Scottish government stipulates all people who hold a personal licence must successfully complete the SCPLH refresher course every 5 years of the licence issue date to remain valid.</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">The Licensing (Scotland) Act 2005 requires all liquor licence holders to undertake refresher training within 5 years of the issue of their licence. They must also submit evidence that the training has been passed to the relevant licensing board within 3 months of the 5-year anniversary.</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">As a licence holder, you must also renew your personal licence every 10 years, submitting the application to do so no later than 3 months before the expiry date. A valid application will require a recent Scottish Award for Personal Licence Holders Refresher certificate to be accepted.</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">COURSE DETAILS:</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What does the course consist of?</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">The roles, responsibilities, and functions of Licensing Boards and Licensing Standards Officers</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">The application process for a personal licence</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">The application process for premises and occasional licences, mandatory and discretionary conditions</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Protection of children from harm</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">The content and purpose of an operating schedule and risk assessment</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Drunkenness and disorderly behaviour</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Licensed hour</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Control of order</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">The responsible retail sale of alcohol</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Roles and responsibilities of the personal licence holder and the penalties relating to failure to comply with the law</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Unauthorised licensable activities</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Rights of entry to licensed premises</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">The strengths of alcoholic drinks and the effects of alcohol on the human body</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">SCPLH-R Level 6 Award Assessment Method</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">The personal licence training course examination is in the form of a multiple-choice exam with 40 questions, 28 of which must be answered correctly to pass.</p>

Knight Training (UK) Ltd

Alcohol Awareness

Alcohol Sales

Alcohol Licensing

Get your Scottish Certificate for Personal Licence Holders Refresher Course here with us at Knight Training! 
The ward for Scottish Certificate for Personal Licence Holders (SCPLH) Refresher Course is a legal requirement under the Licensing (Scotland) Act of 2005 which makes it mandatory for liquor licence holders in Scotland to undertake a refresher training within 5 years of the issue of their licence. All personal licence holders must undertake a refresher training course and pass a refresher exam before the 5-year anniversary of the issue of their licence and here at Knight Training we want to assist you with this and provide you with the best service you've ever seen. Why waste more time? Call us now on 01524 388279 to get your SCPLH Refresher Course today!  


SCPLH Refresher Course online

<div style="color: rgb(5, 5, 5); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(5, 5, 5);">Join our embroidery specialists for more exiting workshops.<br fr-original-style="" style="box-sizing: border-box;">Saturdays 16th November and 07th December 2024 - 13h00 to 16h00. This class is taught in two sessions of 3h00 (6h00 in total)</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">In this class, you will learn the art of surface stitch and Goldwork. This design was inspired by a beautiful red deer than I saw in Scotland.</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">We will begin by stitching the outlines of the design in stem stitch. You will incorporate the split stitch on the outlines of the satin stitches. The satin stitch, straight and in an angle will be covered including how to keep the same angle and where to position your needle and at which angle.</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">In the second session, you will add the festive bow including learning how to do a french knot. Finally, we will practise stitching the essing with gold smooth purl.</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">Homework in between both sessions will be recommended to allow a smooth transition in the class. Finishing all the steps taught in the first session will be recommended. Stitching the stem stitch on the outlines of the design and stitch the satin stitch.</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">This class is aimed at someone who has knowledge of embroidery and would like to work in a contemporary design.</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">The class is pitched towards intermediate-advanced students and the limited class size will allow you to develop at your own pace with plenty of one to one time with the tutor.</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">Finished piece size is approximately 11.5cm (H) x 7cm (W)&nbsp;</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">Each kit includes: detailed instructions, brown embroidery thread, red embroidery thread, gold smooth purl, beeswax, different sized needles, white fabric with the artwork already drawn on and yellow Gutermann bobbin thread.</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">The class will allow you to develop at your own pace, with the opportunity for one to one guidance from the tutor due to the limited class numbers.</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">You will need the additional equipment:</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">&ndash; a seated hoop 8 or 10 inch (with webbing around the top ring)<br fr-original-style="" style="box-sizing: border-box;">&ndash; embroidery scissors<br fr-original-style="" style="box-sizing: border-box;">&ndash; pins<br fr-original-style="" style="box-sizing: border-box;">&ndash; pencil and rubber<br fr-original-style="" style="box-sizing: border-box;">&ndash; notepad</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">Recommended but Optional:</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">&ndash; goldwork scissors<br fr-original-style="" style="box-sizing: border-box;">&ndash; goldwork pad</div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(5, 5, 5); box-sizing: border-box;" fr-original-style=" color: rgb(5, 5, 5);">A link to access the class will be send to you two weeks before the course starts with instructions on how to access your course. You will need to download zoom and enter the details that you will receive.</div>

Ecole Saint Clare

Arts

Creative Design

Embroidery

Improve your embroidery skills with Mr Rudolph

Surface stitch and goldwork embroidery: Live Zoom class

<div>
</div>
<section>
<div>
<h2><strong>About this Training Course</strong></h2>
<p>This course will provide detailed learning to the various aspects of the design, analysis and operation of subsea control systems for a variety of field development options to allow effective management of subsea facilities either from offshore structures or from shore bases.  This will include power and telemetry focussing on electrical, hydraulic and electro-hydraulic systems, shut down systems, and application of intelligent monitoring and 'smart' fields.</p>
</div>
</section>
<section>
<div id="accordion">
<div>
<div>

Training Objectives 

</div>
<div id="collapseOne">
<div>
<p><strong>By attending this course, participants will be able to:</strong></p>
<ul>
<li>To provide detailed knowledge and understanding of the requirements for, and design of, subsea electrical, electro-hydraulic, hydraulic and programmable control systems.</li>
<li>Knowledge of the components and uses of a wide variety of subsea control systems the requirements for and design implications, of umbilicals and control lines (power and telemetry)</li>
<li>Knowledge of, and ability to model, power requirements subsea and detailed understanding of the requirements and objectives of pre-commissioning, both at the factory and in situ.</li>
<li>Knowledge of the standards involved in design of equipment, control and application of manual and automatic shut-down valves, and emergency response systems</li>
<li>Introduction to design of redundancy and the role of spare capacity and to be able to put this knowledge to effect to contribute to detailed field design.</li>
<li>An understanding of obsolescence management in subsea control systems</li>
</ul>
</div>
</div>
</div>
<div>
<div>

Target Audience 

</div>
<div id="collapseTwo">
<div>
<p>This course is intended for Offshore and Onshore Subsea Production Control Systems; Engineers, Technicians, Supervisors, Operators; Graduates; Apprentices; transfers from other industries, and existing staff with a limited exposure to Production Control and a need to understand the more technical aspects of the system.</p>
<p>Companies not directly involved in the day-to-day support of the industry, but occasionally involved in supplying and supporting operators; manufacturers and suppliers of Oil and Gas equipment and services may also find this a useful course to understand how their equipment and technical expertise is integrated into the Offshore system.</p>
</div>
</div>
</div>
<div>
<div>

Trainer

</div>
<div id="collapseFive">
<div>
<p>For most of his working life, your expert course leader has been in a role that has enabled him to pass on skills and knowledge to others. A full-time role in Training and Development came about in 1996 with the offer to take up a full-time teaching post at Aberdeen College. In 1998, he was recruited by Kvaerner Oilfield Products, an Oil &amp; Gas industry company, specialising in Subsea Control Systems, to develop and implement a Training &amp; Competence program acceptable for its staff of over 600 and their client companies - a challenge he could not resist. In 2003, he broadened his horizons and became an independent Training &amp; Development consultant. Building a reputation for delivering training and development to the Oil &amp; Gas industry to the highest standards, he later joined Jee Ltd, a leading subsea engineering and training company based in Aberdeen. He was tasked with a wide portfolio of training, coaching &amp; mentoring to achieve high levels of competence for the client's staff and customers. He is also a Science and Engineering Ambassador (Scotland), promoting the need for engineers and technicians for Scotland's industries, a frequent consultant to the European Economic &amp; Social Committee for standardising Vocational Skills training and competence throughout the EU. He holds memberships in the Society of Operations Engineers, Chartered Institute of Personnel &amp; Development and Society of Underwater Technologies.</p>
</div>
</div>
</div>
<div>
<div>

POST TRAINING COACHING SUPPORT (OPTIONAL)

</div>
<div id="collapseCS">
<div>
<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information post training support and fees applicable</p>
</div>
</div>
</div>
<div>
<div>

Accreditions And Affliations

</div>
<div id="collapseSeven">
<div>
               </div>
</div>
</div>
</div>
</section>

EnergyEdge - Training for a Sustainable Energy Future

Renewable Energy

Oil & Gas

Subsea Control Systems & Umbilicals

Team of 10, pp

Normal Fee, pp

Redhill

<h3><b>Peering at LINX training course description</b></h3>
        <p>A one or two day induction course covering the technical procedures of LINX along with correct interaction with LINX and LINX members. This course focuses on the implementation of the technologies within the LINX network. For those already competent in BGP the one day version of this course is sufficient.</p>
        
				<h5><b>What will you learn</b></h5>
				<ul>
				 
      <li>Explain the role of LINX in the Internet.</li>
					  <li>Correctly connect to LINX.</li>
                      <li>Recognise the correct procedures for peering at LINX.</li>
                      <li>Use the current Best Current Practices.</li>
                  </ul>
        <h5>
        <b>Peering at LINX training course details</b> </h5>
				<div>
					<div>
						<ul>
							<li><b> Who will benefit:</b> </li>
							
              <p>Technical staff of new LINX members.<br />
                    Technical staff of companies preparing to join LINX.<br />
                    Non technical staff may also benefit from this course.<br />
              </p>
              
							<li><b>Prerequisites:</b></li>
							
              <p>None.<br />
							(For technical staff with BGP knowledge 1 day)</p>
              
							<li><b>Duration</b></li>
							
              <p>1 to 2 days</p>
              
							
              
              
						</ul>
					</div>
				</div>
      <h3><b>Peering at LINX training course contents</b></h3>
      <ul>
<li>Introduction and review</li><p>
Networks, The Internet, IP, routers, Autonomous
systems, the structure of the Internet, the role of
Internet Exchanges. BGP and peering. LINX,
EuroIX, RIPE. What you get when you join LINX.
LINX products: Connexions, Virtual PoPs,
				Colocation resales, LINX from anywhere.</p><li>
LINX infrastructure</li><p>
The original architecture, The growth of LINX, the
current topology. LINX London locations. Dual LAN
topology. LON1, LON2. Use of MPLS to connect
London sites. Regional peering: LINX NoVa, LINX
Manchester, LINX Wales, LINX Scotland, ManxIX,
JEDIX.

</p><li>Connecting with LINX</li><p>
nnecting with LINX
Locations. 1/10/100/400G. Interface specifications.
Link aggregation. The racks and space provided,
access to the racks, connecting WAN circuits into
LINX. The connection form, How to link your ISP
with LINX, switch assignments, limits on traffic,
average measured traffic, getting statistics from
LINX, Using looking glass. Allowed traffic. Port
security
</p><li>Configuration hints</li><p>
LINX IP details, IPv4, IPv6, PTR records, Cisco
base configuration, Juniper base configuration.
		  
</p><li>Peering with other LINX members</li><p>
Preparing for peering, the peering template, setting
up the peering, RFC 2142, the RIPE database,
contacts, peeringdb.net, solving downed BGP
sessions, escalation procedures.
		  
</p><li>Peering configuration hints</li><p>
Cisco BGP configuration, Juniper BGP
configuration.
		  
</p><li>LINX additional services</li><p>
Private interconnect, LINX time service. NTP,
Strata.

</p><li>The LINX route server</li><p>
Bi lateral peering, Multi lateral peering. How the
LINX route server is configured. Use of
communities on the route server, template for
peering with the route server.

</p><li>Summary</li><p>
Getting further information, the LINX website, the
	LINX mailing lists.
	</p>

      </ul>

Systems & Network Training

Network & Security

Network Engineer

Peering at LINX

<p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong data-mce-fragment="1" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STARS is designed to assist you in understanding your responsibilities as an employee, covering the legal basis of the required training of staff selling or serving alcohol under the Licensing Scotland Act 2005. The training covers the mandatory 2 hours for staff responsible for selling and serving alcohol in Scotland.</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Scottish Training for Alcohol Retailers and Servers Course (STARS) e-learning course meets&nbsp;the requirements of The Licensing (Scotland) Regulations 2007, which states that every person who is involved in the making of alcohol sales must receive &lsquo;relevant training&rsquo;. This e-learning course covers the topics and matters specified in the regulation and meets the required 2 hours&rsquo; duration time.</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Upon completion, the learner and an existing Personal Licence Holder must both sign the training record certificate and retain a copy.</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">﻿Course Overview</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">STARS is designed to assist you in understanding your responsibilities, covering the legal basis of the required training of staff selling or serving alcohol under the Licensing Scotland Act 2005. The course also provides good practise in managing conflict situations and the standard of service.</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Course Covers:</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><br fr-original-style="" style="box-sizing: border-box;"></p><ul style="color: rgba(18, 18, 18, 0.75); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><li fr-original-style="" style="box-sizing: border-box;">Licensing and the licencing objectives</li><li fr-original-style="" style="box-sizing: border-box;">The definition of alcohol&prime; in the Act</li><li fr-original-style="" style="box-sizing: border-box;">What constitutes an unlicensed sale</li><li fr-original-style="" style="box-sizing: border-box;">The functions of licensing standards officers and their powers</li><li fr-original-style="" style="box-sizing: border-box;">The nature of an operating plan and its place in the licensing system</li></ul><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The modules are:</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Licensing Law</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Types of License Needed to Sell Alcohol</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Licensing Standards Officers</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Introduction to the Operating Plan and Licensing Conditions</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Protection of Children and Prevention of Under Age Sales</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Social Responsibility</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This covers the following subject areas:</strong></p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">1. The legal basis of the requirement for the training of staff under paragraph 6 of schedule 3 to the Act</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">2. The licensing objectives</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">3. The definition of &lsquo;alcohol&rsquo; in the Act</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">4. What constitutes an unlicensed sale</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">5. The functions of Licensing Standards Officers, including their powers of entry</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">6. The nature of an operating plan and its place in the licensing system</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">7. The difference types of premises licence conditions under section 27 of the Act and section 2 and 5 of the Alcohol etc. (Scotland) Act 2010</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">8. Special provision for clubs under section 125 of the Act</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">9. Licensed hours under Part 5 of the Act</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">10.Offences under the Act, particularly those involving persons under the age of 18</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">11.Proof of age</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">12.Test purchasing of alcohol under section 105 (2) of the Act</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">13.Best practice as regards standards of service</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">14.Units of alcohol and the relationship between units and the strength of different alcoholic drinks</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">15.The sensible risk drinking limits for males and females recommended by the British Medical Association</p><p style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">16.Good practice in managing conflict situations</p>

The Scottish Training for Alcohol Retailers and Servers Course (STARS) course meets the requirements of The Licensing (Scotland) Regulations 2007, which states that every person who is involved in the making of alcohol sales must receive ‘relevant training. Come to Knight Training to receive your STARS course today! Call us now on 01524 388279!

STARS - Scottish Training for Alcohol Retailers and Servers Course

<div>
</div>
<section>
<div>
<h2><strong>About this Training Course</strong></h2>
<p>One of the main challenges for today's managers is effectively leading and successfully communicating vision that inspires employees to perform. Good leadership engages people and employees who feel both engaged and enabled contribute to higher levels of growth and productivity. They will remain longer with the organisation, perform better and ultimately deliver better service to your customers.</p>
<p>This popular 3 full-day course will equip you with key skills that you can utilise to maximise your staff's performance in line with the company's objectives.</p>
<p>This interactive course will also empower you with strategic approaches to overcome the people challenges that you may encounter while enabling you to optimise your business strategies successfully.</p>
<figure></figure>
<p>An ILM Recognised programme.</p>
</div>
</section>
<section>
<div id="accordion">
<div>
<div>

Training Objectives 

</div>
<div id="collapseOne">
<div>
<p><strong>What are the benefits that you will gain from attending this course?</strong> * Enhance your personal effectiveness and decision-making * Learn how to boost your influencing capability * Inspire enthusiasm, motivation and commitment * Communicate effectively across a multi-cultural team * Nurture your relationships and strengthen your team * Develop an empowering partnership team culture</p>
</div>
</div>
</div>
<div>
<div>

Target Audience 

</div>
<div id="collapseTwo">
<div>
<p><strong>Who should attend this course?</strong> Anyone involved in leading a business unit or a project team can attend. It covers relationships with host governments, contractors, suppliers and local communities which constitute critical alliances for the development of a project. <strong>This course is essential for team leaders, supervisors or managers from the following functions:</strong></p>
<ul>
<li>Project management engineers from various technical disciplines</li>
<li>Ad-hoc or special project team leaders in legal, technical &amp; financial disciplines</li>
<li>Country managers or business development officers of contractors</li>
<li>JV management executives or officers</li>
<li>Government officials or industry liaison officers</li>
<li>Procurement or contracts executives or officers</li>
</ul>
<p> </p>
</div>
</div>
</div>
<div>
<div>

Trainer

</div>
<div id="collapseFive">
<div>
<p>Your course leader is the author of Spirit IntelligenceTM and specialises in executive leadership facilitation and management development. He gained a first class honours degree in chemical engineering from Edinburgh University in Scotland and has undertaken postgraduate studies in psychology at Macquarie University in Sydney, Australia. Your course leader's corporate career spanned 14 years in Oil and Gas with BP, Amoco and AGL. Since 1993, he has worked across five continents with more than 170 clients including Rothschild, QBE, AT&amp;T, Intel, Towers Perrin, Thomas Cook, Fujitsu, Nortel, Frank Russell, Electrolux, Arab Bank, Cable and Wireless, GSK, Merck, Sharpe and Dome, World Vision, Ericsson, IBM, Placer Dome Gold, Jim Beam, Ernst &amp; Young and Commonwealth Bank of Australia. He focuses on what he calls tapping The Hidden Advantage to unleash the power of the whole person - the power of the body and mind, the passion of the emotions and the enthusiasm, motivation, commitment, initiative, creativity, resilience and persistence of the spirit in business.</p>
<p>He is very experienced internationally in both skills enhancement and the strategic facilitation of tough and intractable client challenges. His approach is pragmatic. He provides his clients with a powerful range of practical tools and approaches to enable management to tap The Hidden Advantage latent in their staff and achieve optimum performance and results. A powerful and compelling speaker, he combines humour, energy and passion. He draws on a wealth of personal experience and thorough research.</p>
</div>
</div>
</div>
<div>
<div>

POST TRAINING COACHING SUPPORT (OPTIONAL)

</div>
<div id="collapseCS">
<div>
<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information post training support and fees applicable</p>
</div>
</div>
</div>
<div>
<div>

Accreditions And Affliations

</div>
<div id="collapseSeven">
<div>
               </div>
</div>
</div>
</div>
</section>

97 Courses delivered Online

Medical Secretary & Receptionist

By Training Tale

Level 5 Health and Social Care

By Academy for Health and Fitness

Medical Receptionist & Secretary

By Training Tale

Medical Receptionist and Secretary Diploma

By Training Tale

Build a Brand for Your Online Business: 90-Day Jumpstart

By EN-ABLE

Running online classes and workshops with Creative Workshops Scotland & Cademy

By Creative Workshops Scotland

Medical Secretary - Essential Skills

By Training Tale

Medical Receptionist Skills

By Training Tale

Adventures in Excel

By Ideas Into Action

The Birth of the Industrial Revolution

By Ideas Into Action