Name: Dog Training - QLS Endorsed
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							<i></i>							<span>Play Video</span>
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				<p><span>Navigating the bustling roads or construction sites requires skill, attention to detail, and a thorough understanding of traffic management. Enter the role of the <strong>Traffic Marshal Banksman</strong> - a linchpin in ensuring the smooth flow of vehicles, managing risks, and ensuring overall safety. This course delves deep into the crucial difference between traffic marshall and banksman, offering insights to those keen on mastering the techniques. With a comprehensive curriculum, this traffic marshal banksman course equips you with the knowledge to excel in traffic marshall banksman jobs and to earn the sought-after banksman traffic marshall card. From traffic management to the art of vehicle signalling and maintaining health and safety standards, this training provides a holistic perspective, ensuring you're not just a banksman but an expert with ample banksman training.</span></p><h3><strong><span>Learning Outcomes</span></strong></h3><ul><li><span>Understand the roles and responsibilities of a Traffic Marshal (Banksman).</span></li><li><span>Gain proficiency in temporary traffic control and its management.</span></li><li><span>Develop skills in traffic risk assessment and mitigate potential hazards.</span></li><li><span>Acquire expertise in vehicle signalling, especially in reversing vehicles.</span></li><li><span>Enhance knowledge on health and safety practices in the traffic management field.<br /></span></li><li>Upon completing this course, you will acquire essential skills such as effective communication, coping techniques, managing difficult behaviors, responding to accidents and breakdowns, understanding road safety laws and policies, stress management, and fostering teamwork.</li></ul><h3><b>Why Enrol This Traffic Marshal (Banksman) Course?</b></h3><ul><li><span>Unlimited access to the course for forever</span></li><li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li><li><span>Absolutely no hidden fees</span></li><li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li><li><span>Receive one to one assistance on every weekday from professionals</span></li><li><span>Immediately receive the PDF certificate after passing</span></li><li><span>Receive the original copies of your certificate and transcript on the next working day</span></li><li><span><span><span>Easily learn the skills and knowledge from the comfort of your home</span></span></span></li></ul><h3><b>Who is this Traffic Marshal (Banksman) course for?</b></h3><ul><li><span>Individuals aspiring to work in the traffic management sector.</span></li><li><span>Professionals looking to attain the banksman traffic marshall card.</span></li><li><span>Those keen on understanding the difference between traffic marshall and banksman roles.</span></li><li><span>Employees involved in construction or similar industries requiring vehicle management.</span></li><li><span><span>Safety officers wanting to augment their traffic safety knowledge.</span></span></li></ul><h3><b>Prerequisites</b></h3><p><span>This </span><b>Traffic Marshal (Banksman) Certification</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Traffic Marshal (Banksman) Certification</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p><h3><b>Career path</b></h3><ul><li><strong><span>Traffic Controller</span></strong><span>: Average salary range: £20,000 - £25,000 per annum</span></li><li><strong><span>Construction Site Banksman</span></strong><span>: Average salary range: £23,000 - £28,000 per annum</span></li><li><strong><span>Highway Maintenance Operative</span></strong><span>: Average salary range: £18,000 - £23,000 per annum</span></li><li><strong><span>Traffic Management Supervisor</span></strong><span>: Average salary range: £26,000 - £32,000 per annum</span></li><li><strong><span>Road Safety Officer</span></strong><span>: Average salary range: £24,000 - £29,000 per annum</span></li><li><strong><span>Logistics Coordinator</span></strong><span><span>: Average salary range: £22,000 - £27,000 per annum</span></span></li></ul><h3><b>Certification</b></h3><p><span>After studying the course materials of the </span><b>Traffic Marshal (Banksman) Certification</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>					</div>
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			<h3>FAQ's</h3>		</div>
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												What do I need to work as a traffic marshal?
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					<div id="elementor-tab-content-2231"><p>To work as a traffic marshal, you typically need to complete a recognized traffic marshal training course, obtain a certification, and be knowledgeable about health and safety regulations specific to the job.</p></div>
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												What are the duties and responsibilities of a marshal?
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					<div id="elementor-tab-content-2232"><p>A marshal's duties include ensuring safety at construction sites and traffic-intensive areas, controlling traffic flow, ensuring pedestrian safety, setting up temporary traffic control measures like diversions, conducting risk assessments, using appropriate signaling techniques to guide drivers, and adhering to health and safety regulations.</p></div>
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												What do you need to work in traffic management?
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					<div id="elementor-tab-content-2233"><p>Working in Traffic Management does not require you to have any prior qualifications. All you need relevant skills and a Certification to work in this field </p></div>
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												How long is a traffic marshal course?
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					<div id="elementor-tab-content-2234"><p>The duration of a traffic marshal course can vary depending on the institution and region. Our Traffic Marshal course duration is 4.5 hours.</p></div>
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												Difference between traffic marshal and banksman?
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					<div id="elementor-tab-content-2235"><p>While both traffic marshals and banksmen focus on safety and directing vehicular movement, the primary difference lies in their areas of operation. A traffic marshal primarily deals with controlling traffic in construction sites and high-traffic areas. In contrast, a banksman is specialized in guiding drivers when maneuvering their vehicles in tight spaces, especially during reversing.</p></div>
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	<span>Course Curriculum</span>
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					<td colspan="4"> Module 01: Introduction to Traffic Marshalling</td>
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					<td><i></i></td>
					<td>Introduction to Traffic Marshalling</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
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					<td colspan="4"> Module 02: Traffic Management</td>
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					<td>Traffic Management</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4"> Module 03: Temporary Traffic Control</td>
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					<td>Temporary Traffic Control</td>
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					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4"> Module 04: Traffic Risk Assessment</td>
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					<td>Traffic Risk Assessment</td>
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					<td><span><i></i> 00:26:00</span></td>
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					<td colspan="4"> Module 05: Vehicle Signaling</td>
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					<td>Vehicle Signaling</td>
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					<td><span><i></i> 00:17:00</span></td>
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					<td colspan="4"> Module 06: Reversing Vehicles</td>
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					<td>Reversing Vehicles</td>
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					<td><span><i></i> 00:22:00</span></td>
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					<td colspan="4"> Module 07: Health and Safety</td>
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					<td>Health and Safety</td>
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					<td><span><i></i> 00:26:00</span></td>
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					<td colspan="4">Assignment</td>
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					<td>Assignment - Traffic Marshal (Banksman)</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
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					<td colspan="4">Bonus Modules</td>
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					<td><i></i></td>
					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
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					<td>Coping Techniques</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
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					<td><i></i></td>
					<td>Dealing with Difficult Behavior</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
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					<td><i></i></td>
					<td>In the Events of Accidents and Breakdowns</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
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					<td>Laws and Policies Involving Road Safety</td>
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					<td><span><i></i> 00:27:00</span></td>
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					<td><i></i></td>
					<td>Dealing with Difficult Behavior</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
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					<td><i></i></td>
					<td>Stress Management</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
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					<td><i></i></td>
					<td>Teamwork</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
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				</tbody></table></div>

			</div>

Studyhub UK

Traffic Marshal

Traffic Management

Certificate in Emergency Response Ambulance Driving (CERAD)

Site Management Safety Training Scheme (SMSTS)

Commercial & Contract Management Certification Program (CCM)

Certification in Cash & Voucher Assistant (CVA)

Traffic Marshal (Banksman) Certification

General Admission

London

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this course for? </strong><br fr-original-style="" style="box-sizing: border-box;">The Diploma in Visual Effects for Film and Television Animation is tailored for individuals aspiring to work in the Visual Effects, TV, Film, and 3D animation industry. Gain essential skills necessary for a successful career in these fields.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><a href="https://www.autocadtraininglondon.co.uk/product-page/diploma-in-visual-effects-for-film" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Click here for more info: Website&nbsp;</strong></a></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration:&nbsp;</strong>120 hours of 1-on-1 Training.<br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">When can I book:&nbsp;</strong>9 am - 4 pm (Choose your preferred day and time once a week). Monday to Saturday: 9 am - 7&nbsp;pm (Flexible timing with advance booking).&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course Overview for a 120-Hour Diploma Program in Game Design and Development</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Term 1: Introduction to Game Design and 3D Modeling (40 hours)</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Module 1: Introduction to Game Design (1 hour)</em></strong></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Understanding the game development industry and current trends</li>
<li fr-original-style="" style="box-sizing: border-box;">Exploring game mechanics and fundamental design principles</li>
<li fr-original-style="" style="box-sizing: border-box;">Introduction to the game engines and tools utilized in the program</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Module 2: 3D Modeling with 3ds Max (25 hours)</em></strong></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Familiarization with 3ds Max and its user interface</li>
<li fr-original-style="" style="box-sizing: border-box;">Mastering basic modeling techniques like box modeling and extrusion</li>
<li fr-original-style="" style="box-sizing: border-box;">Advanced modeling skills including subdivision and topology</li>
<li fr-original-style="" style="box-sizing: border-box;">Texturing and shading techniques tailored for game development</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Module 3: Character Design and Animation (10 hours)</em></strong></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Introduction to character design and its developmental process</li>
<li fr-original-style="" style="box-sizing: border-box;">Creating and rigging characters specifically for games</li>
<li fr-original-style="" style="box-sizing: border-box;">Keyframe animation techniques for character movement</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Term 2: Game Development and Unity 3D (40 hours)</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Module 4: Unity 3D Basics (20 hours)</em></strong></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Navigating Unity 3D and understanding its interface</li>
<li fr-original-style="" style="box-sizing: border-box;">Grasping fundamental game development concepts within Unity</li>
<li fr-original-style="" style="box-sizing: border-box;">Creating game objects, writing scripts, and designing scenes</li>
<li fr-original-style="" style="box-sizing: border-box;">Introduction to scripting using C#</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Module 5: Advanced Game Development with Unity 3D (10 hours)</em></strong></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Constructing game mechanics including UI, scoring, and game states</li>
<li fr-original-style="" style="box-sizing: border-box;">Working with physics and collision systems in Unity</li>
<li fr-original-style="" style="box-sizing: border-box;">Crafting intricate game environments and level designs</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Module 6: Game Assets with Photoshop (10 hours)</em></strong></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Exploring Photoshop tools and features for game asset creation</li>
<li fr-original-style="" style="box-sizing: border-box;">Crafting game elements such as textures, sprites, and icons</li>
<li fr-original-style="" style="box-sizing: border-box;">Optimizing assets for seamless integration into game development</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Term 3: Advanced Game Design and Portfolio Development (40 hours)</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Module 7: Advanced Game Design (20 hours)</em></strong></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Delving into advanced game design concepts like balancing and difficulty curves</li>
<li fr-original-style="" style="box-sizing: border-box;">Understanding player psychology and methods for engaging audiences</li>
<li fr-original-style="" style="box-sizing: border-box;">Implementing game analytics and user testing for refinement</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Module 8: Portfolio Development (24 hours)</em></strong></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Building a comprehensive portfolio showcasing acquired skills</li>
<li fr-original-style="" style="box-sizing: border-box;">Effective presentation techniques for showcasing work</li>
<li fr-original-style="" style="box-sizing: border-box;">Establishing a professional online presence and networking strategies</li>
<li fr-original-style="" style="box-sizing: border-box;">Final Project: Creating and presenting a collection of best works in collaboration with tutors and fellow students</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Please note: </strong>Any missed sessions or absence without a 48-hour notice will result in session loss and a full class fee charge due to the personalized one-to-one nature of the sessions. Students can request pauses or extended breaks by providing written notice via email.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What can you do after this course:</strong></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Software Proficiency:</strong> Master industry-standard design tools for architectural and interior projects.</li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Design Expertise:</strong> Develop a deep understanding of design principles and spatial concepts.</li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Visualization Skills:</strong> Acquire advanced 2D/3D rendering and virtual reality skills for realistic design representation.</li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communication and Collaboration:</strong> Enhance communication skills and learn to collaborate effectively in design teams.</li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-Solving:</strong> Develop creative problem-solving abilities for real-world design challenges.</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Jobs and Career Opportunities:</strong></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Architectural Visualizer</strong></li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Interior Designer</strong></li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CAD Technician</strong></li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Virtual Reality Developer</strong></li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3D Modeler</strong></li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Project Coordinator</strong></li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Freelance Designer</strong></li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Visualization Consultant</strong></li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Students can pursue these roles, applying their expertise in architectural and interior design across various professional opportunities.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Expectations:</strong></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Maintain a dedicated notebook to compile your study notes.</li>
<li fr-original-style="" style="box-sizing: border-box;">Schedule makeup sessions for any missed coursework, subject to available time slots.</li>
<li fr-original-style="" style="box-sizing: border-box;">Keep meticulous notes and maintain a design folder to track your progress and nurture creative ideas.</li>
<li fr-original-style="" style="box-sizing: border-box;">Allocate specific time for independent practice and project work.</li>
<li fr-original-style="" style="box-sizing: border-box;">Attain certification from the esteemed professional design team.</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Post-Course Proficiencies:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon successful course completion, you will achieve the following:</p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Develop confidence in your software proficiency and a solid grasp of underlying principles.</li>
<li fr-original-style="" style="box-sizing: border-box;">Demonstrate the ability to produce top-tier visuals for architectural and interior design projects.</li>
<li fr-original-style="" style="box-sizing: border-box;">Feel well-prepared to pursue positions, armed with the assurance of your software expertise.</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Continued Support:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We are pleased to offer lifetime, complimentary email and phone support to promptly assist you with any inquiries or challenges that may arise.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Software Accessibility:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Access to the required software is available through either downloading it from the developer&#39;s website or acquiring it at favorable student rates. It is important to note that student software should be exclusively utilized for non-commercial projects.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Payment Options:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To accommodate your preferences, we provide a range of payment options, including internet bank transfers, credit cards, debit cards, and PayPal. Moreover, we offer installment plans tailored to the needs of our students.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Type:</strong> Certification.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Level:</strong> Basic to Advanced.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Time: </strong>09:00&nbsp;or 4 pm (You can choose your own day and time once a week) (Monday to Friday, 09 am to 7 pm, you can choose anytime by advance booking. Weekends can only be 3 to 4 hrs due to heavy demand on those days).</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Tutor:</strong> Industry Experts.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Total Hours:</strong> 120</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Price for Companies: </strong>&pound;3500.00 (With VAT = &pound;4200) For Companies.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Price for Students: </strong>&pound;3000.00 (With VAT = &pound;3600) For Students.</p>

ATL Autocad Training London

Design & Technology Courses (DT)

VFX Visual Effects

Video Design

3D Animation

3D & Animation

3D Design

Diploma in Visual Effects for Film and Television Animation

<div>
	<h3><strong>Description:</strong></h3>
<p>A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.</p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li><span>Display a customer service outlook </span></li>
<li><span>Figure out your individual behavior affects the behaviors of others</span></li>
<li><span>Examine confidence eligibility as well as a problem solver</span></li>
<li><span>Implement the techniques to cope with customers</span></li>
<li><span>Set your choice for providing customer service </span></li>
<li><span>Recognise means to settle connectivities between excellence in customer service as well as your business and policies</span></li>
<li><span>Improvise the skills and practices essential for a customer service-focused manager</span></li>
<li><span>Detect the customers as well as what they are searching for being truly involved</span></li>
<li><span>Recognise who are your customers and what their interests are </span></li>
<li><span>Improve plans for generating engaged employees and satisfied customers in the related business units that you manage</span></li>
<li><span>The variation of body language as well as verbal dexterity</span></li>
<li><span>The points of verbal communication, for example, tone, cadence, and pitch</span></li>
<li><span>Asking questions and listening competency </span></li>
<li><span>The manners of disseminating negative news and how to say no.</span></li>
<li><span>Proficient means of negotiation</span></li>
<li><span>The significance of producing and sending meaningful messages</span></li>
<li><span>Materials to speed up communication</span></li>
<li><span>The worth of individualizing interactions and promoting relationships</span></li>
<li><span>Vocal techniques to boost speech as well as communication approach</span></li>
<li><span>Methodologies for controlling stress</span></li>
<li><span>The conditions and benefits of CRM on a company's bottom line </span></li>
<li><span>Explain various elements of a CRM plan</span></li>
<li><span>Improvise a checklist in case of readiness and success in CRM </span></li>
<li><span>Narrate how CRM produces value for organizations and customers </span></li>
<li><span>Think about improvising roles having the highest influence on CRM </span></li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Complete Customer Service Training </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Complete Customer Service Training</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Complete Customer Service Training - Updated Version</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Who We Are and What We Do</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Establishing Your Attitude</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying and Addressing Customer Needs</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Return Business</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>In-Person Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Giving Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing Electronic Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recovering Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding When to Escalate</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Complete Customer Service Training - Old Version</td>
				</tr>
								<tr>
					<td colspan="4">Module 01</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Challenges Assertively</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Difficult People</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Stress</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Meeting Expectations</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Setting Goals</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Seven Steps to Customer Problem Solving</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Telephone Techniques</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Fifth Critical Element - Measure It</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Fourth Critical Element - Be a Problem Solver</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Second Critical Element - Defined in Your Organization</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Sixth Critical Element - Reinforce It</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Third Critical Element - Given Life by the Employees</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is Customer Service?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Who Are Your Customers?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Six Critical Elements</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Leadership</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Five Practices of Leadership</td>
					<td> </td>
					<td><span><i></i> 00:45:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Asking the Right Questions</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Close with Vocals</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Closing Down the Voice</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cold and Warm Calls</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing a Script</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Did You Hear Me?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>It's More Than Just a Phase</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Negotiation Techniques</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>News from Within</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Perfecting the Script</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Phone Tag and Getting the Call Back</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sales by Phone</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Saying No</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Staying Out of Voice Mail Jail</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress Busting</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Taking Messages99</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>This is My Mentor</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>To Serve and Delight</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Verbal Communication Techniques</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What's Missing in Telephone Communication?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Who Are Your Customers?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building the Future</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checklist for Success</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Considerations in Tool Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Evaluating and Reviewing Your Program</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Homegrown vs. Application Service Provider</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Requirement Driven Product Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategies for Customer Retention</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Development Team</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What CRM Is and Who It Serves</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Complete Customer Service Training</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Complete Customer Service Training</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Customer Care

Customer Service

Certificate of Completion of Training (CCT)

Certificate in Education & Training (CET)

Centre for Counselling & Psychotherapy Training (CCPT)

Trainers Course

Complete Customer Service Training

Wellbeing and Wellbeing <br /><br />Wellbeing and prosperity is significant and ought to be treated appropriately. A glad and connected with labor force will increment both confidence and profitability; it is useful for the two individuals and the association. Prosperity can likewise assist individuals to manage changes or difficulties they may confront, in their own life or at work. It can offer systems to help limit pressure and oversee psychological well-being. All staff ought to have the option to work in a sound, protected and cheerful climate and this course will see approaches to accomplish this. <br /><br />This is an online course, which will permit you to work when it is helpful for you and enables you to learn at your own speed. It is feasible to in any case work when taking this course, and numerous individuals do as such, as you can apply what is realized in this course to your everyday life. <br /><br />You can get to the seminar on any gadget, as long as you approach the web, and you will likewise approach online help by means of our site. The course additionally has an extensive schedule, which is separated into reasonable, simple to do, modules. <br /><br />At the point when you complete the course, you will be needed to breeze through a numerous decision assessment. When passed, you will have acquired your accreditation, which you can both download and print. We likewise offer to post these confirmations for an extra little expense. <br /><br />You Will Learn: <br /><br />What wellbeing and security means and why it is so vital. <br /><br />The vital bits of enactment that administer wellbeing and security in the working environment, and who is answerable for maintaining wellbeing and wellbeing in the work environment. <br /><br />About pressure at work or at home. It is entirely expected to encounter strain and pressing factor, now and again throughout a normal workday or week. Be that as it may, when individuals feel incapable to satisfy the needs of work, they can immediately get focused. The course can subsequently advantageous to group pioneers and chiefs who should have the option to distinguish pressure, who is pushed and what the stressors are. <br /><br />You will find out about the different sorts of pressure and how to diminish/forestall this pressure. This will remember direction for contemplation and breathing methods. <br /><br />Emotional wellness can influence individuals from varying backgrounds and you will find out about the absolute most normal problems, including gloom and tension. You will figure out how to recognize these problems, and indications. <br /><br />About Schizophrenia and Psychosis. You will become familiar with the indications and reasons for Schizophrenia which albeit phenomenal is a dreaded and vilified psychological maladjustment. <br /><br />Data about the kinds of medications and the wellbeing hazard of medication misuse. Insights concerning the lawful order of medications. About the abuse of over the counter and doctor prescribed medication. <br /><br />The reasons why work environments should zero in on medication and liquor mindfulness, just as what medication and liquor use can mean for your working environment. <br /><br />Advantages Of Taking This Course: <br /><br />The capacity to keep a work environment as protected and injury free as could really be expected, by ensuring that staff are educated likewise regarding the matter. <br /><br />You will be in a situation to help those encountering dysfunctional behavior or mental misery, both at home and in the work environment. <br /><br />The most effective method to oversee pressure to improve psychological wellness, profitability and inspiration and individual prosperity. <br /><br />The most effective method to perceive and comprehend the indications of medication and liquor abuse, to oversee wellbeing and danger in the work environment and how to help those people included. <br /><br />Study from anyplace including at home, grinding away on your mid-day break, and whenever that you discover to be reasonable. <br /><br />The capacity to learn at your own speed, which permits you to finish the course when and how you need to. Complete it in a couple of days, weeks, or months. <br /><br />Utilize any web empowered gadget to get to the course, including tablets, mobiles and laptops. <br /><br />This course is separated into various modules, which are not difficult to oversee, yet in addition help to make concentrating more pleasant. <br /><br />You will approach online help all through the course, which assists with guaranteeing that you generally remain focused.

OnlineCoursesLearning.com

Health and Wellbeing

<p><strong>In today's interconnected corporate landscape, mastering Corporate Relations is indispensable for career success</strong>. This course equips you with vital skills like effective communication, building professional networks, and managing conflicts-all crucial for navigating the complexities of modern workplaces. Understanding Corporate Relationship Goals and mastering Corporate Etiquette are foundational, fostering trust and rapport while enhancing collaboration and teamwork. Such competencies not only enrich daily interactions but also elevate professional credibility, making you highly desirable to UK employers seeking adept Corporate Relations professionals.</p><p><strong>With increasing demand in this sector, job opportunities are plentiful, offering competitive salaries commensurate with expertise</strong>. Embracing these modules not only prepares you for lucrative career prospects but also ensures you stay relevant in a field where opportunities are growing steadily. In essence, this course empowers you to thrive in corporate environments, shaping a successful and fulfilling professional journey.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified Strategies for Corporate Relations Course</li><li>Free Certificate from Reed</li><li>CIQ Approved Strategies for Corporate Relations Course</li><li>Developed by Specialist</li><li>Lifetime Access</li></ul><p><strong>Course Curriculum</strong></p><ul><li><strong>Module 01:</strong> Introduction to Corporate Relationship Goals</li><li><strong>Module 02:</strong> Basics of Corporate Etiquette</li><li><strong>Module 03:</strong> Understanding Effective Communication</li><li><strong>Module 04: </strong>Cross-Cultural Communication</li><li><strong>Module 05:</strong> Establishing Trust and Rapport</li><li><strong>Module 06:</strong> Collaboration and Teamwork</li><li><strong>Module 07:</strong> Managing Difficult Conversations and Conflict</li><li><strong>Module 08:</strong> Building Professional Networks and Alliances</li><li><strong>Module 09:</strong> Sustaining Long-Term Relationships and Success</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Craft corporate strategies aligning with relationship goals for organizational success.</li><li>Apply corporate etiquette principles in diverse professional settings effectively.</li><li>Master the nuances of effective communication for impactful corporate interactions.</li><li>Navigate cross-cultural communication challenges, fostering global collaboration and understanding.</li><li>Develop skills in establishing trust and rapport crucial for professional relationships.</li><li>Strengthen collaboration and teamwork abilities within corporate environments for enhanced productivity.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Strategies for Corporate Relations <span>2:04:41</span>
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                                                    <span>1: Module 01: Introduction to Corporate Relationship Goals</span>

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                                                    <span>11:28</span>

                                                        
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                                                    <span>2: Module 02: Basics of Corporate Etiquette</span>

                                                    <span>11:03</span>

                                                        
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                                                    <span>3: Module 03: Understanding Effective Communication</span>

                                                    <span>15:02</span>

                                                        
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                                                    <span>4: Module 04: Cross-Cultural Communication</span>

                                                    <span>13:15</span>

                                                        
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                                                    <span>5: Module 05: Establishing Trust and Rapport</span>

                                                    <span>13:17</span>

                                                        
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                                                    <span>6: Module 06: Collaboration and Teamwork</span>

                                                    <span>14:21</span>

                                                        
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                                                    <span>7: Module 07: Managing Difficult Conversations and Conflict</span>

                                                    <span>13:49</span>

                                                        
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                                                    <span>8: Module 08: Building Professional Networks and Alliances</span>

                                                    <span>15:14</span>

                                                        
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                                                    <span>9: Module 09: Sustaining Long-Term Relationships and Success</span>

                                                    <span>16:12</span>

                                                        
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                                                    <span>10: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
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                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Corporate Relations course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Corporate Relations. Moreover, this course is ideal for:</p><ul><li>Professionals seeking advanced corporate relationship management skills.</li><li>Business executives aiming to enhance cross-cultural communication and collaboration.</li><li>Team leaders focused on conflict resolution and effective communication strategies.</li><li>Individuals aspiring to build and expand professional networks and alliances.</li><li>Those desiring expertise in sustaining long-term relationships for sustained success.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no requirements needed to enrol into this Corporate Relations course. We welcome individuals from all backgrounds and levels of experience to enrol into this Corporate Relations course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After finishing this Corporate Relations course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Corporate Relations are: </p><ul><li>Corporate Communications Specialist - £30K to 45K/year</li><li>Business Development Manager - £35K to 60K/year</li><li>HR Relationship Manager - £30K to 50K/year</li><li>International Sales Executive - £25K to 45K</li><li>Public Relations Officer - £25K to 40K</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Online Training Academy

Strategies for Corporate Relations

<p><strong>What do you do when the customer is being a Karen? How do you turn a 'dissatisfied customer' into a 'well-satisfied willing to continue doing business with you customer'? Find out how by enrolling in this customer service training course.</strong></p><p>Customer service is hard, whether it's over the phone, in person, or even something as simple as live chat. You have to deal with difficult people; you have to maintain professionalism, you have to remain calm, you have to hold a smile, you have to talk and type at the same time. It's such a dynamic job that requires you to always be at your best.</p><p>It can be really scary if you don't know what you are doing, and it may even cost you your job if you slip up. And in this economy, losing your job can ruin you financially.</p><p>Don't worry; this customer service training course was created to teach even absolute beginners how to give 'Concierge' level customer service. Whether you work in retail, tech support, or customer success, you will undoubtedly find each of the 15 modules of this customer service course an absolute joy to study.</p><p>You will get extensive lessons on total quality management so that you can always make the customer feel like they are valued and looked after; you will learn about the 10 deadly mistakes that most customer service agents make and how you can avoid them.</p><p>Additionally, you will learn how to retain customers so that you can make money from repeated transactions, and of course, once you finish the customer service training course, you will become confident in handling even the most difficult customers. And as a bonus, at the very end of the customer service training course, you will receive some tips that will teach you... well, you will find out once you enrol.</p><p>So what are you waiting for? Join our customer service course now-it'll be the best £12 you will ever spend, we guarantee it.</p><p><strong>Key Features</strong></p><ul><li><strong>CPD Certified</strong> Customer Service Course</li><li>Instant Free E-certificate</li><li>Fully online, interactive course with audio voice-over</li></ul><p><strong>Customer Service Training Learning Objectives:</strong></p><ul><li>Learn how to handle complaints professionally and with confidence</li><li>Develop excellent communication skills</li><li>Master the art of dealing with all types of customers</li><li>Understand how to provide excellent customer service over the phone</li><li>Become able to identify what your customers want and expect from your service</li></ul><p><strong>Customer Service Course Curriculum</strong></p><ul><li><strong>Module 01:</strong> Introduction to Customer Service<br />Assessment Module 01</li><li><strong>Module 02:</strong> Characteristics of Good Customer Service<br />Assessment Module 02</li><li><strong>Module 03:</strong> Customer Relationship Management<br />Assessment Module 03</li><li><strong>Module 04:</strong> Communicate with Customers<br />Assessment Module 04</li><li><strong>Module 05: </strong>Handling Customer Complaints<br />Assessment Module 05</li><li><strong>Module 06:</strong> Problem Solving Over Phone<br />Assessment Module 06</li><li><strong>Module 07:</strong> Improving Customer Service<br />Assessment Module 07</li></ul><p><strong>Certification</strong></p><p>Once you've successfully completed your Customer Service course, you will immediately be sent a digital certificate.</p><p><strong>Accreditation </strong></p><p>This Customer Service Level 3 Diploma course is accredited by the CPD Quality Standards - UK.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>New customer service agents</li><li>People who want to start a career in customer service</li><li>Employees who have to deal with customers regularly</li><li>Businesses looking to train their employees on how to provide better customer service</li><li>People who want to add customer service skills to their portfolio</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior knowledge or qualifications to enrol in this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>With the dynamic skills you achieve from this customer service training course, you will be able to get your foot in the door across a wide range of industries and professions; here are just a few of them as examples:</p><ul><li>Customer service agent</li><li>Customer success manager</li><li>Front desk officer</li><li>Receptionist</li><li>Salesman</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion (Hardcopy)</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>Certificate of completion (PDF)</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Express

Customer Service Diploma Level 3 Course

<div style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&lt;&lt; 8 in 1 "Medical Receptionist Training" - CPD Certified Bundle &gt;&gt;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Getting proper medical service is everyone&rsquo;s right. A responsible medical receptionist ensures that everyone gets adequate service.&nbsp;<a href="https://www.skill-up.org/course/medical-receptionist/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Medical Receptionists</strong></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong>guide them through the procedures and solve their difficulties in getting the service in the hospital. There is an increasing demand for Expert Medical receptionists in this field. If this is your target, our&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Medical Receptionist Training&nbsp;</strong>course can help you through.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Medical Receptionist Training&nbsp;</strong>pack is designed in focus to ease your path become an expert medical receptionist and medical administrator. Within the course modules, there are numerous training materials on medical receptionist medical care communication, medical terminologies, clinical coding, medical administration, complex people management, and customer service. You will get essential IT training under this Medical Receptionist course curriculum. You will find guidance on how to manage pandemic risks also.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Doesn&rsquo;t it look seamless? Why waste time then? Have a great learning experience with us and make your future bright!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enroll now for a successful&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Medical Receptionist&nbsp;</strong>career!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This Medical Receptionist Bundle Consists the Following Courses:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">➽</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Course 01:&nbsp;</strong>Medical Receptionist</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">➽</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Course 02:&nbsp;</strong>Communication Skills in Medical Care</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">➽</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Course 03:&nbsp;</strong>Medical Terminology</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">➽</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Course 04:&nbsp;</strong>Clinical Coding &amp; Medical Administration</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">➽</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Course 05:&nbsp;</strong>How To Deal With Difficult People Training</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">➽</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Course 06:&nbsp;</strong>Microsoft Excel Complete Training</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">➽</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Course 07:&nbsp;</strong>Pandemics: Risk, Impact &amp; Mitigation</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">➽</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Course 08:&nbsp;</strong>Customer Service &ndash; Advanced</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcome of Medical Receptionist Training:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Know the role and responsibilities of a medical receptionist</li><li fr-original-style="" style="box-sizing: border-box;">Learn the terminologies needed for communication in medical care</li><li fr-original-style="" style="box-sizing: border-box;">Be trained to manage medical administration</li><li fr-original-style="" style="box-sizing: border-box;">Manage difficult people and situations at work</li><li fr-original-style="" style="box-sizing: border-box;">Understand customer service to the advanced level</li></ul><h2 style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">Certificates</h2><div style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Digital Certificate</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This bundle comes with a free <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD Accredited PDF Copy certificate+ Transcript</strong>(according to the Learner&#39;s Choice). For additional courses, it costs <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&pound;14.99</strong> per copy.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Hard Copy Certificate</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Get <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD Accredited Hard Copy certificate</strong> for <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&pound;19.99</strong> per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&pound;10</strong> for international students as delivery charge.</p></div></div><h2 style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);">Medical Receptionist Training - CPD Certified Description</h2><div style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you want to learn more about&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Medical Receptionist&nbsp;</strong>in-depth, this<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Medical Receptionist Training&nbsp;</strong>bundle is perfect for you. This package includes many courses that address all critical facets of&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Medical Receptionist</strong>. You will gain the expertise and knowledge of the industry needed to advance your career in Medical Receptionist.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Curriculum for the Title course in this Medical Receptionist Bundle:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">➽</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Course 01:&nbsp;</strong>Medical Receptionist</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Module 1: Introduction to Medical and Clinical Administration</li><li fr-original-style="" style="box-sizing: border-box;">Module 2: Organise Schedules</li><li fr-original-style="" style="box-sizing: border-box;">Module 3: Maintaining Medical Records</li><li fr-original-style="" style="box-sizing: border-box;">Module 4: Effective Filing Systems in Medical Offices</li><li fr-original-style="" style="box-sizing: border-box;">Module 5: Confidentiality in a Medical Environment</li><li fr-original-style="" style="box-sizing: border-box;">Module 6: Controlling Stocks and Supplies</li><li fr-original-style="" style="box-sizing: border-box;">Module 7: Medical Jargon and Terminology</li><li fr-original-style="" style="box-sizing: border-box;">Module 8: Maintaining Workplace Safety</li><li fr-original-style="" style="box-sizing: border-box;">Module 9: Information Technology in Health Care</li><li fr-original-style="" style="box-sizing: border-box;">Module 10: Medical (Clinical) Coding and Billing</li><li fr-original-style="" style="box-sizing: border-box;">Module 11: Legal aspects and Ethics</li></ul><p style="color: rgb(15, 21, 26); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">----------and 7 more Courses----------</strong></p><div style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Medical Receptionist Training</strong>&nbsp;is a course open for all but it can especially help people who are:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Medical Practitioner</li><li fr-original-style="" style="box-sizing: border-box;">People looking for a job in a hospital or any other medical sector.</li><li fr-original-style="" style="box-sizing: border-box;">Individuals who wants to enter the Medical Receptionist industry</li><li fr-original-style="" style="box-sizing: border-box;">Individuals who want to broaden their current Medical Receptionist knowledge and skills.</li><li fr-original-style="" style="box-sizing: border-box;">Individuals looking to start a career in the healthcare field</li><li fr-original-style="" style="box-sizing: border-box;">Existing healthcare workers looking to gain Medical Receptionist skills</li><li fr-original-style="" style="box-sizing: border-box;">Administrative support staff looking to work in Medical Receptionist</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For this&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Medical Receptionist Training&nbsp;</strong>bundle, you don&#39;t need any formal qualifications.</p></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Career path</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Medical Receptionist Training&nbsp;</strong>course will provide helpful knowledge for the jobs below:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Medical Receptionist: &pound;18,000 - &pound;25,000</li><li fr-original-style="" style="box-sizing: border-box;">Health Administrator: &pound;20,000 - &pound;35,000</li><li fr-original-style="" style="box-sizing: border-box;">Patient Coordinator: &pound;21,000 - &pound;28,000</li><li fr-original-style="" style="box-sizing: border-box;">Medical Secretary: &pound;19,000 - &pound;30,000</li><li fr-original-style="" style="box-sizing: border-box;">Practice Manager: &pound;26,000 - &pound;40,000</li><li fr-original-style="" style="box-sizing: border-box;">Health Information Manager: &pound;31,000 - &pound;45,000</li></ul></section></div></div>

Skill Up

Administration

Flash Sale! CPD Certified| Career Focused 8-in-1 Premium Bundle| 1 Free PDF Certificate| New & Updated| Lifetime Access

Medical Receptionist Training - CPD Certified

<p>Dive deep into the captivating world of telephonic commerce with our course, '<strong>Telesales Executive Training: Excellence in Sales Communication</strong>.' In this meticulously structured programme, journey from the foundations of telesales to mastering the intricacies of closing a call proficiently. Understand the art of telephonic persuasion, uncover strategies to turn potential leads into loyal customers, and navigate the often-challenging dynamics of call situations to ensure optimal outcomes. By the end of this course, harness the power of effective communication to leave an indelible mark in the competitive landscape of telesales.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Comprehend the fundamental principles and nuances of telesales communication.</li>
<li>Develop proficiency in lead generation and employing strategic sales techniques.</li>
<li>Perfect the processes of call preparation, staging, response, and closure.</li>
<li>Address and navigate challenging call situations with finesse and professionalism.</li>
<li>Gauge and enhance sales performance through relevant metrics and performance management tools.</li>
</ul>
<h3><b>Why buy this <span>Telesales Executive Training: Excellence in Sales Communication</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this <span>Telesales Executive Training: Excellence in Sales Communication</span> for?</b></h3>
<ul>
<li>Individuals aiming to venture into the telesales sector and hone their telecommunication abilities.</li>
<li>Current sales agents eager to augment their skill set and thrive in the dynamic telesales environment.</li>
<li>Team leaders in sales desiring to mentor their teams with industry-relevant knowledge.</li>
<li>Entrepreneurs who wish to implement telesales as a growth strategy for their enterprise.</li>
<li>Any professional keen on mastering telecommunication skills for diverse business applications.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Telesales Executive</strong>: £18,000 - £30,000</li>
<li><strong>Call Centre Manager</strong>: £25,000 - £45,000</li>
<li><strong>Sales Performance Analyst</strong>: £23,000 - £37,000</li>
<li><strong>Lead Generation Specialist</strong>: £20,000 - £35,000</li>
<li><strong>Telephone Communication Trainer</strong>: £24,000 - £40,000</li>
<li><strong>Customer Retention Specialist</strong>: £22,000 - £38,000</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Telesales Executive Training: Excellence in Sales Communication</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Telesales Executive Training: Excellence in Sales Communication</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Telesales</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Telesales</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Prospecting and Lead Generation</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Prospecting and Lead Generation</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Sales Techniques and Strategies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sales Techniques and Strategies</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Call Preparation</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Call Preparation</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Call Response</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Call Response</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Staging the Call</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Staging the Call</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Dealing with Difficult Situations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing with Difficult Situations</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Closing the Call</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Closing the Call</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Telephone Etiquette</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Sales Metrics and Performance Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sales Metrics and Performance Management</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Online Course Marketing

Business Communication Skills

Life Coach Training

Telesales

Teaching & Training

Telesales Executive Training: Excellence in Sales Communication

<section>
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				<div>
			<h2>Description</h2>		</div>
				</div>
				<div>
				<div>
			<p>Engaging in art licensing is a perfect opportunity to improve your passive earnings. The Art Licensing: Sell Your First Piece of Artwork Online course is packed with actionable tips that will help you create your first online sale of artwork and improve your revenue if you're already selling.
</p>		</div>
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				<h2>Learning outcome</h2>
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					<ul>
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										<span>Learn to articulate the distinctions between basic and complicated PTSD (C-PTSD) and describe the unique problems involved with C-PTSD evaluation, recovery preparation, rehabilitation and care.</span>
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											<span>
													</span>
										<span>Understand C-PTSD neurobiology and how repeated sensitivity to dangerous conditions.</span>
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										<span>You will learn the applicability of Porges' Polyvagal Principle to C-PTSD therapy; especially the significance of establishing and using safe connections of commitment to improve recovery.</span>
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										<span>You will learn abreactions/flashbacks; severe 'depression-like' shutdown and avoidance; dissociation;</span>
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													</span>
										<span>Learn about relational difficulties and challenges; chronic emotional and somatic dysregulation; chronic pain; and psychotic symptoms. </span>
									</li>
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			<h2>Requirements</h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Learners will need regular access to a computer with an internet connection.</span>
									</li>
								<li>
											<span>
													</span>
										<span>High speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.</span>
									</li>
								<li>
											<span>
													</span>
										<span>This course is available to all learners, of all academic backgrounds.</span>
									</li>
						</ul>
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				<h2>Why should I take this course?</h2>
				</div>
				<div>
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					<ul>
							<li>
											<span>
													</span>
										<span>A premium quality video course.</span>
									</li>
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													</span>
										<span>15 hours of content</span>
									</li>
								<li>
											<span>
													</span>
										<span>Course completion certificate</span>
									</li>
								<li>
											<span>
													</span>
										<span>Renowned accredited qualification</span>
									</li>
								<li>
											<span>
													</span>
										<span>Unlimited access to resources.</span>
									</li>
								<li>
											<span>
													</span>
										<span>24/7 support</span>
									</li>
						</ul>
				</div>
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				<h2>Requirements</h2>
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					<div><p>This discussion of trauma Treatment, supporting materials on the nature and impact of life and health throughout the lifespan.</p></div>
				</div>
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						</div>
			</div>
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						</div>
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		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Outstanding Customer Service Skills for Managers</strong></td>
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					<td>▶</td>
					<td>WHY Customer Service Is CRITICAL To Your Business!</td><td><span>🕐 00:05:00</span></td>
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					<td>▶</td>
					<td>Good Isn't Good Enough!</td><td><span>🕐 00:03:00</span></td>
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					<td>▶</td>
					<td>We Are ALL in the 'Helping Field'</td><td><span>🕐 00:10:00</span></td>
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					<td>▶</td>
					<td>Providing 'Concierge' Level Of Service</td><td><span>🕐 00:06:00</span></td>
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					<td>▶</td>
					<td>The 5 Tenets Of TQM00</td><td><span>🕐 00:03:00</span></td>
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					<td>▶</td>
					<td>How To Boost Customer Satisfaction</td><td><span>🕐 00:08:00</span></td>
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					<td>▶</td>
					<td>How To Avoid The 10 Deadly Sins Of Customer Service!00</td><td><span>🕐 00:15:00</span></td>
				</tr>
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					<td>▶</td>
					<td>More Money $$$ - Through Customer Retention</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How Much Is A Customer Worth? $$$</td><td><span>🕐 00:08:00</span></td>
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					<td>▶</td>
					<td>Do You Understand Your Customer?</td><td><span>🕐 00:07:00</span></td>
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					<td>▶</td>
					<td>Dealing With Difficult Customers</td><td><span>🕐 00:19:00</span></td>
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					<td>▶</td>
					<td>'LEAP' Into Customer Service!</td><td><span>🕐 00:18:00</span></td>
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					<td>▶</td>
					<td>Exceptional Phone Service</td><td><span>🕐 00:17:00</span></td>
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					<td>WHY Customers Buy From YOU! $$$</td><td><span>🕐 00:17:00</span></td>
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					<td>▶</td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td><td><span>🕐 00:07:00</span></td>
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					<td>▶</td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td><td><span>🕐 00:17:00</span></td>
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				</tbody></table></div>

			</div>
		                        </div>

Professional Selling Skills (PSS)

Professional Skills

Counselling Skills

Dealing With Difficult Customers

Description Engaging in art licensing is a perfect opportunity to improve your passive earnings. The Art Licensing: Sell Your First

Outstanding Customer Service Skills for Managers

<p>Getting a dog is an exciting time for the entire family. As man's greatest friend, a devoted dog is more than simply a pet since they are treated as a treasured part of the family. However, in order to acquire that degree of affection and connection, owners need to consider starting their dog on the correct foot. Dogs should have a strong foundation in obedience and problem behaviour avoidance so that you and they can be happier and healthier. We have good news for you if you are a dog lover or just want to learn how to train a dog. We have prepared the Dog Training course to meet all your needs.</p><p>This course will teach you the fundamentals of dog care and how to greet your new dog. Then you should be aware of canine communication and separation anxiety. Among other things, this Dog Training course will provide the answers to ten frequently asked dog questions. You will get an understanding of the principles of client-dog training consultations.</p><p>Dog training will be a difficult undertaking, especially at first. And if you're having trouble communicating with them, training them to be obedient and behave appropriately will be much more difficult. This is where this Dog Training course can help. It will undoubtedly give you vital commands and abilities on how to teach dogs, as well as more about challenges you may experience during the process and how to resolve them. So, without wasting your time, join us now!</p><p><strong>Learning Outcomes</strong></p><ul><li>Positive reinforcement can aid in the prevention of aggressive behaviour.</li><li>Explore the right way to greet a dog.</li><li>Enhance your dog's communication skills.</li><li>Recognise and define the various dog expressions.</li><li>Learn how to handle ten common dog issues.</li><li>Find out more about client-dog training consultations.</li></ul><p><strong> You Will Get An Additional Course As A Gift! </strong></p><ul><li>Dog Agility Course</li></ul><p><strong>Why Prefer This Dog Training Course? </strong></p><ul><li>Earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another certificate accredited by <strong>CPDQS.</strong></li><li><strong>Get a free student ID </strong>card<strong>! </strong>(£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p>Take a step toward a brighter future!</p><p><strong>*** Course Curriculum ***</strong></p><p>Here is the curriculum breakdown of the Dog Training course:</p><ul><li>Module 1: Introduction</li><li>Module 2: Feeding Time - Aggression and Stealing Food</li><li>Module 3: The Right Way to Greet a Dog</li><li>Module 4: Separation Anxiety</li><li>Module 6: The Answers To 10 Popular Dog Questions You Are Likely To Be Asked</li><li>Module 7: The Answers To 10 Common Puppy Training Questions That You'll Likely Be Asked</li><li>Module 8: Dog Training Consultations With Clients</li></ul><p><strong> Bonus Video </strong></p><ul><li>A Demonstration Of A Real-Life Dog Training Consultation</li></ul><p><strong>Assessment Process</strong></p><p>After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%.</p><p>After passing the <strong>Diploma in Dog Training at QLS Level 5 </strong>exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        160 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Dog Training course is ideal for dog owners and lovers who wish to live in peace with their well-behaved and obedient canines. It can also aid with professions in pet care, such as:</p><ul><li>Dog Trainer</li><li>Veterinarian</li><li>Pet Groomer</li></ul><p>In the UK, the average salary of a dog trainer is typically<strong> £25,000 per annum.</strong></p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate Accredited by CPDQS</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>Diploma in Dog Training at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            £119
        </p>
            <div><p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After completing the <strong>Diploma in Dog Training at QLS Level 5</strong>, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of -</p><ul><li><strong>119 GBP inside the UK</strong></li><li><strong>129 GBP (including postal fees) for International Delivery</strong></li></ul><p><strong>Certificate Accredited by CPDQS</strong></p><p>Upon finishing the Dog Training course, you need to order to receive a <strong> Certificate Accredited by CPD</strong> that is recognised all over the UK and also internationally. The pricing schemes are -</p><ul><li><strong>29 GBP for Printed Hardcopy Certificate inside the UK</strong></li><li><strong>39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)</strong></li></ul></div>

                        </div>

Academy for Health and Fitness

Dog Training - QLS Endorsed

Brighton

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Nottingham

Paisley

Birmingham

Luton

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">FAA Level 1 Award In Awareness Of First Aid For Mental Health (RQF)</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Classroom (4.5 hour course), Virtual (2 x 2 &frac12; hour sessions)&nbsp;</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gives learners a good awareness of Mental Health First Aid</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gives learners the skills to start that difficult conversation</strong></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Contents:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is Mental Health?</li><li fr-original-style="" style="box-sizing: border-box;">Why people develop mental health conditions</li><li fr-original-style="" style="box-sizing: border-box;">What the role of a mental health first aider is</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to provide advice and practical support</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to recognise and manage stress</li><li fr-original-style="" style="box-sizing: border-box;">Recognising a range of mental health conditions:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Depression</li><li fr-original-style="" style="box-sizing: border-box;">Anxiety</li><li fr-original-style="" style="box-sizing: border-box;">Psychosis</li><li fr-original-style="" style="box-sizing: border-box;">Eating disorders</li><li fr-original-style="" style="box-sizing: border-box;">Suicide</li><li fr-original-style="" style="box-sizing: border-box;">Self-harm</li></ul></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">37% of all work-related ill-health is due to mental health problems</li><li fr-original-style="" style="box-sizing: border-box;">Problems with mental health cover 45% of all working days lost</li><li fr-original-style="" style="box-sizing: border-box;">A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">602,000 workers suffered from work-related stress, depression or anxiety in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">One in four people will have a mental health problem at some point during their lives</li><li fr-original-style="" style="box-sizing: border-box;">Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees</li><li fr-original-style="" style="box-sizing: border-box;">Work-related mental health issues must to be assessed to measure the levels of risk to staff</li><li fr-original-style="" style="box-sizing: border-box;">Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable</li><li fr-original-style="" style="box-sizing: border-box;">This half day course gives people a good awareness of mental health in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">For a more complete introduction, see our full day First Aid for Mental Health or two day Supervising First Aid for Mental Health courses</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Accredited, Ofqual regulated qualification</h3><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/6c550a94-5c16-4ff3-b27f-7407b1a35e22/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This Awareness of Mental Health First Aid Course is a nationally recognised, Ofqual regulated qualification accredited by&nbsp;</span><a href="http://www.firstaidawards.com/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">First Aid Awards</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This means that you can be rest assured that your Mental Health First Aid Certificates fulfil the upcoming <img src="https://images.cademy.co.uk/pochat-training/93996411-85e2-4821-bf00-5875b510df81/original.png" style="width: 232px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 232px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff&#39;s mental health conditions.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ofqual Register number</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;for this course is&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">603/3768/0</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/pochat-training/7cbdb7f4-2060-482c-aab7-6d4ad4183309/original.png" style="width: 585px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 585px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Pochat Training

Mental Health Awareness

Mental Health First Aid

Health & Wellbeing

Occupational Health & Wellbeing

Emotional Wellbeing

Psychological Wellbeing

Mental Health

Emotional Resilience

Accredited Mental Health First Aid

Mental Resilience

Mental Health At Work

Resilience

Awareness of First Aid for Mental Health

 This price includes an Ofqual regulated certificate

 With Ofqual regulated certificate 

This price includes a CPD certificate instead of an Ofqual regulated certificate (it's exactly the same course)

 With CPD certificate

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">In this<em id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Strategy Insights</strong></em> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Masterclass</em></strong> we will start from &#39;first principles&#39; and explore what strategic planning is <em fr-original-style="" style="box-sizing: border-box;">really</em> about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in <em fr-original-style="" style="box-sizing: border-box;">your</em> organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">[<em id="isPasted" fr-original-style="" style="box-sizing: border-box;">This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking</em>.] &nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">** David Booth has kindly donated a complimentary copy of  his book, &#39;<em fr-original-style="" style="box-sizing: border-box;">Strategy Journeys - a guide to effective strategic planning</em>&#39; (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass **&nbsp;</p>

Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.

In this Strategy Insights Masterclass we will start from 'first principles' and explore what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in your organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).
[This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking.] 

** David Booth has kindly donated a complimentary copy of his book, 'Strategy Journeys - a guide to effective strategic planning' (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass ** 

Strategy Insights

Strategic Management

Strategic Planning

Business Strategy

Leadership Development

This Strategy Insights Masterclass explores what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future).

Demystifying strategic planning

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A day of Data Governance, support, networking, and answering your questions</strong></p><h2 fr-original-style="" style="box-sizing: border-box;">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Are you responsible for implementing Data Governance? Are you expected to have all the answers?</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It can be a scary position to be in, especially if you are new to the role, and even if you have done it before, what worked for the last organisation doesn&#39;t always work for the new one.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can end up feeling lonely, vulnerable and frustrated. After all, you are trying to implement Data Governance to help your organisation - why is it turning out to be so difficult?!</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can spend hours on the internet or reading books but it can be challenging trying to turn the theory into something practical that will work for your organisation. If only you could fast forward to a few years&rsquo; time when you have done many more Data Governance initiatives and had a wider range of experience to fall back on.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">If you don&#39;t have a time machine to help you with that, the other option is to build a network of experienced trusted peers who are willing to share the benefit of their experience with you. But that can be easier said than done. These days many networking events still aren&rsquo;t taking place and those that are are online and it&rsquo;s very hard to get a chance to speak let alone get advice for your challenges.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">I can help you with that.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Why not join this 1 Day Data Governance Mastermind Workshop, where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.</p>

<p style="color: rgb(111, 114, 135); text-align: center; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(111, 114, 135); text-align: center;"><iframe width="560" height="315" src="https://www.youtube.com/embed/LcKBlsChafg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p>
</div>

Untangle your Data Governance issue and collaborate with your peers during this one-day Mastermind
Discuss Data Governance approaches with people who get it
Are you struggling with a Data Governance issue and wish you had a team of other Data Governance professionals you could bounce it around with?
You’ve done Data Governance training and you know what you’re focusing on. While your team is supportive, you spend a lot of time dealing with, and driving forward, culture change, managing stakeholders, and fielding questions from people who have their own priorities and now need to do this ‘Data Governance stuff’ on top. 
It would be nice, once in a while, to have a conversation about how to achieve something free from internal issues. You want to talk about best practices and get some alternative ideas.
That’s what my Data Governance Mastermind gives you: space to reflect with the support of your peers and practical solutions you can implement.
What is a mastermind?
Mastermind groups are the definition of ‘sharing is caring’. It’s you and your fellow peers – people who do what you do - gathering to brainstorm, problem solve, set goals and be each other’s support network.
At the Data Governance Mastermind, you will meet and learn from other people implementing Data Governance initiatives. 
It’s a one-day event, on Zoom. One of the benefits of attending is you’ll get 30 minutes in the ‘hot seat’ where you can share something you’re struggling with and get input from the group. 
What you can expect during the day
Discussions about different aspects of Data Governance and the opportunity to share what’s worked for you.
Tailored advice specific to your situation from me.
Insights from other people implementing Data Governance about what’s worked for them, what hasn’t worked, and how they have tackled issues.
30 minutes in the hot seat so you can share something you need help with and get practical suggestions from the rest of the delegates.
Time to reflect and share learnings from discussions so you have your key takeaways written down, ready to take back to work with you.
Get to know other Data Governance professionals and build a support network
Get an action plan and confidence to take your next steps with Data Governance
Get ready to discover new ways of approaching your Data Governance challenges, while getting to know professionals from a range of industries.
You will:
Get a clear action plan to take away with you to tackle your specific Data Governance issues.
Develop a wider network of supportive Data Governance professionals, people got your back and will be available to continue to network and ask advice or in the future.
Leave with the confidence that you're not alone in tackling these issues. There are other people going through similar experiences that are willing to help you out.
Is attending a Mastermind right for me? 
Every individual's Data Governance journey is unique. Take my scorecard to determine if my Mastermind programme is the right fit for you and will effectively support your specific needs. You can also find out more about the day on my website.

The Data Governance Coach 

Data Management

Professional Development

A day of Data Governance, support, networking, and answering your questions. Join me for my 1 Day Data Governance Mastermind where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.

1 Day Data Governance Mastermind

1 Day Data Governance Mastermind Workshop

<p data-key="34" id="isPasted" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our STGO Awareness Training</strong></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo.&nbsp;</span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STGO Regulations and Compliance:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">In-depth exploration of STGO regulations and legal requirements.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Understanding the specific permits and approvals needed for special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Compliance with weight limits, dimensions, and route restrictions.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Escort Vehicles and Their Role:</strong></span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Overview of the purpose and responsibilities of escort vehicles in special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Detailed examination of escort vehicle equipment and communication systems.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Techniques for effective coordination between the main transport vehicle and escort vehicles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Safe Loading Practices:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Importance of proper vehicle loading for overall safety and compliance.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Load distribution and securing methods to prevent accidents and damage.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Hands-on demonstrations and simulations for safe loading procedures.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route Planning and Risk Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Risk assessment and mitigation strategies to ensure safe transportation.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Emergency Response and Incident Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Training on emergency procedures in case of accidents or unforeseen events.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Development of incident response plans to handle emergencies effectively.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">&nbsp;</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification and Assessment:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Participants will undergo assessments to evaluate their understanding of the course material.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.<span data-key="37" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course delivered Online</span></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course cost includes VAT and CPC upload fee.&nbsp;</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></p>

Our STGO Awareness Training
STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo. 
STGO Regulations and Compliance:
In-depth exploration of STGO regulations and legal requirements.
Understanding the specific permits and approvals needed for special transport.
Compliance with weight limits, dimensions, and route restrictions.
► Escort Vehicles and Their Role:
Overview of the purpose and responsibilities of escort vehicles in special transport.
Detailed examination of escort vehicle equipment and communication systems.
Techniques for effective coordination between the main transport vehicle and escort vehicles.
► Safe Loading Practices:
Importance of proper vehicle loading for overall safety and compliance.
Load distribution and securing methods to prevent accidents and damage.
Hands-on demonstrations and simulations for safe loading procedures.
► Route Planning and Risk Management:
Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.
Risk assessment and mitigation strategies to ensure safe transportation.
► Emergency Response and Incident Management:
Training on emergency procedures in case of accidents or unforeseen events.
Development of incident response plans to handle emergencies effectively.
Certification and Assessment:
Participants will undergo assessments to evaluate their understanding of the course material.
Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.
Course delivered Online
All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.

Course cost includes VAT and CPC upload fee. 


Total Compliance 

Driving & Vehicles

Compliance & Safety

STGO Awareness/ Escort vehicles & Safe Loading of Vehicles - Online

Reading

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Midwifery

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

Loughborough

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			<p>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.</p>
			<div><i></i> 2 x 180mins</div>
			<div><i></i>  £445.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.<br /></span></h4>
<h4><span>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome.<br /></span></h4>
<h4><span>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest.<br /></span></h4>
<h4><span>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study. <br /></span></h4>
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<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
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		<h3>Modules/Lessons</h3>
		<p></p><h3>By the end of the session Participants will be able to:</h3>
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<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
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Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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				<h2>Learning outcome</h2>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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										<span>Learn ways of handling difficult conversations.</span>
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										<span>Ask open and supportive questions.</span>
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										<span>Learn how to reach an agreement and close the conversation gracefully.</span>
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			<h2>Requirements</h2>		</div>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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				<h2>Why should I take this course?</h2>
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										<span>High-quality e-learning content. </span>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Communicate effectively in order to build stronger relationships and better outcomes.</span>
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										<span>Perfect course for managers who are responsible to help every team member improve.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Introduction</strong></td>
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					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:02:00</span></td>
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					<td colspan="4"><strong>Difficult Conversations</strong></td>
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					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
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					<td>Preparation</td><td><span>🕐 00:02:00</span></td>
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					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Active Listening and Responding</td><td><span>🕐 00:02:00</span></td>
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					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
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					<td>Use of Tone and Body Language</td><td><span>🕐 00:02:00</span></td>
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					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
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					<td>Handling Challenge</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Close a Difficult Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
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					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Mock Exam</strong></td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
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					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
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Meeting Skills

Master Your Emotions

Management Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

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