Name: Consent in Healthcare
Price: 13.59 GBP
Availability: InStock

<p><strong> Fall into Savings. Enjoy the biggest price fall this Autumn! </strong></p><p>Tired of browsing and searching for a <strong>Practice Nurse Courses </strong> you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed.</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all-in<strong>-</strong>one Practice Nurse Courses bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Practice Nurse Courses that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our experts are available for answering your queries on Practice Nurse Courses and help you along your learning journey. Advanced audio-visual learning modules of these Practice Nurse Courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in Practice Nurse Courses, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Courses Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>Community Practice Nurse</li><li><strong>Course 02: </strong>Nurse Prescribing Diploma</li><li><strong>Course 03: </strong>Public Health</li><li><strong>Course 04: </strong>Phlebotomy</li><li><strong>Course 05: </strong>Clinical Training for Nurses and Carers - Catheterisation</li><li><strong>Course 06: </strong>Wound Care Level 2</li><li><strong>Course 07: </strong>Clinical Observations Skills</li><li><strong>Course 08: </strong>Verification of Death Training for Nurses</li><li><strong>Course 09: </strong>Consent in Healthcare</li><li><strong>Course 10: </strong>Medical Law</li><li><strong>Course 11: </strong>Medication Administration Level 4</li><li><strong>Course 12: </strong>Medical Transcription</li><li><strong>Course 13: </strong>Diabetes Care Diploma</li><li><strong>Course 14: </strong>Health and Social Care UK</li></ul><p>Enrol now in our Courses to advance your career, and use the premium study materials from Apex Learning.</p><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Courses expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Curriculum:</strong></p><p><strong>Course 01: Community Practice Nurse</strong></p><ul><li>Role as A Caregiver and Healthcare Professional</li><li>Introduction to Nursing</li><li>Working in Different Healthcare Settings</li><li>Effective Communication in Nursing</li><li>Health and Safety in Nursing</li><li>Hygiene in Nursing</li><li>Infection Control</li><li>Understanding the Immune System in Nursing</li><li>Rest and Sleep Management in Nursing</li><li>Pain Management</li><li>Nutrition in Nursing</li><li>Fluid and Electrolyte Balance</li></ul><p>And many more...</p><p><strong>Course 02: Nurse Prescribing Diploma</strong></p><ul><li>Introduction</li><li>Legal and Ethical Aspects of Prescribing</li><li>Medicine Management</li><li>Anxiety Disorders in Adults</li><li>Liver Diseases: Diagnosis &amp; Prescribing</li><li>Common Problems: Pharmacological Management</li><li>Anti-Microbial Prescribing</li><li>Cardiac Problems and Prescribing</li><li>Neurological Problems and Prescribing</li></ul><p>And many more...</p><p><strong>Course 03: Public Health</strong></p><ul><li>Introduction to Public Health</li><li>Principles of Public Health</li><li>Understanding Epidemiology</li><li>Disease Control</li><li>Understanding Measures of Disease Frequency</li><li>Maternity and Childbirth</li><li>Environment and Public Health</li><li>Health System and Policy</li><li>Public Health and Ethics</li></ul><p><strong>Course 04: Phlebotomy</strong></p><ul><li>Introduction to Phlebotomy</li><li>Blood Circulation, Function, and Composition</li><li>Phlebotomy Equipment</li><li>Routine Venipuncture</li><li>Venipuncture Complications and Pre-Examination Variables</li><li>Dermal Puncture</li><li>Quality Assessment and Management in Phlebotomy</li><li>Special Blood Collection Procedure</li><li>Infection Control and Risk Management</li></ul><p><strong>Course 05: Clinical Training for Nurses and Carers - Catheterisation</strong></p><ul><li>Introduction to Urinary Catheterisation</li><li>The Urinary System</li><li>Patients' Guide for Catheterisation</li><li>Guidance for Nursing and Care Staff</li><li>Protocol for Female Catheterisation</li><li>Protocol for Male Catheterisation</li><li>Protocol for Handling Catheter &amp; Catheter Bags</li></ul><p><strong>Course 06: Wound Care Level 2</strong></p><ul><li>The Wound Healing Process &amp; Factors Delaying Wound Healing</li><li>Types of Wounds and Their Treatment</li><li>Dressing</li><li>Wound Assessment</li><li>Glossary</li></ul><p><strong>Course 07: Clinical Observations Skills</strong></p><ul><li>Introduction to Clinical Observation and Clinical Carer</li><li>Legal Standards and Professional Aspects of Ethical Practice</li><li>Patient's Condition Observation</li><li>Clinical Management Observation</li><li>Technical Clinical Method Observation</li><li>Medicine and Dispensaries Observation</li><li>Health Safety and Hygiene</li></ul><p><strong>Course 08: Verification of Death Training for Nurses</strong></p><ul><li>Introduction to Verification of Death</li><li>Legal Considerations</li><li>Expected Death</li><li>Natural Cause of Death</li><li>Verification of Unexpected Death</li><li>Process for Verifying a Death</li><li>Role of Forensic Nurse</li><li>Clinical &amp; Forensic Examination</li><li>Certification &amp; Documentation</li></ul><p><strong>Course 09: Consent in Healthcare</strong></p><p>Covid-19 Awareness for General People and Healthcare</p><ul><li>Introduction to Covid-19</li><li>Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS</li><li>The Strike of Pandemic Around the World and Great Britain</li><li>Effects of Covid-19 on Human Life</li><li>Diagnoses and Treatments</li><li>Preventions and Social Measures to Be Taken</li><li>Artificial Intelligence, Data Science and Technological Solutions against Covid-19</li></ul><p>Consent Training in Healthcare Course</p><ul><li>An Introduction to Consent</li><li>Information Regarding Consent</li><li>Consent Training in Healthcare Course</li><li>Best Interest Decision Making</li><li>Assessing Capacity</li><li>Providing Care or Treatment to People Who Lack Capacity</li><li>Public Bodies and Services Created by MCA Act 2005</li><li>UK Acts in Relation to Consent</li><li>Handling Complaints Regarding Consent</li></ul><p><strong>Course 10: Medical Law</strong></p><ul><li>An Introduction to Medical Law</li><li>Legislation on Access to Health, Medical Report, Treatment</li><li>Legislation on Adult Support</li><li>Legislation on Public Health and Health Service (Part 1)</li><li>Legislation on Public Health and Health Service (Part 2)</li><li>Legislation on Public Health and Health Service (Part 3)</li><li>Legislation on Public Health and Health Service (Part 4)</li><li>Legislation on Coronavirus</li><li>Legislation on Mental Health (Part 1)</li><li>Legislation on Mental Health (Part 2)</li><li>Legislation on Abortion</li><li>Other Legislation (Part 1)</li><li>Other Legislation (Part 2)</li></ul><p><strong>Course 11: Medication Administration Level 4</strong></p><ul><li>Introduction to Safe Handling of Medicines</li><li>Legislation and guidance of medication management</li><li>Principles of Safe and Appropriate Handling of Medicines</li><li>Medication Risk Assessment Guidance</li><li>Handling Medicines in Social Care Settings</li><li>Consent to Treatment</li><li>Requirements for Specific Services</li><li>Levels of Care and Support</li><li>Procedure for Handling Medication</li><li>The Six Rights of Medication Administration</li><li>Covert Administration of Medication</li><li>Recording Procedures</li><li>Storage of Medication</li><li>Transfer and Disposal of Medication</li><li>Drug Formulation and Ways of Taking It</li></ul><p><strong>Course 12: Medical Transcription</strong></p><ul><li>Introduction to Medical Transcription</li><li>The What, How, Who and Why of Medical Transcription</li><li>Understanding Medical Reports</li><li>Medical Language Boot Camp</li><li>Formatting: The Basics</li><li>Data Protection</li></ul><p><strong>Course 13: Diabetes Care Diploma</strong></p><ul><li>What is Diabetes</li><li>The Diabetes Challenge</li><li>The Cost of Diabetes in Social Care</li><li>Type 1 Diabetes</li><li>Type 2 Diabetes</li><li>Type 2 Diabetes Treatments</li><li>Prediabetes</li><li>Gestational Diabetes</li><li>Other Types of Diabetes</li><li>Hypoglycaemia</li><li>Hyperglycaemia and Hyperosmolar Hyperglycaemic State</li><li>Glossary of Diabetes Terms</li></ul><p><strong>Course 14: Health and Social Care UK </strong></p><ul><li>Introduction to Advanced Health and Social Care</li><li>Introduction to the UK Health System</li><li>Essential Principles, Policies and Legislations in Health and Social Care Work</li><li>Fundamental Aspects of Providing Quality Health</li></ul><h2>
        
        <div>CPD</div>
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                                        140 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
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                            <p>Anyone from any background can enrol in this Courses bundle.</p><p><strong>Please note:</strong> This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field.</p>
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        <div>Requirements</div>
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                            <p>Our Courses is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
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        <div>Career path</div>
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                            <p>Having this Courses expertise will increase the value of your CV and open you up to multiple job sectors.</p>
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        <div>Certificates</div>
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                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
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                        </div>

Apex Learning

Practice Nurse Courses

General Admission

<p><strong>[Updated 2024]</strong></p><p><strong>[Watch Free Preview: 1st Module of Customer Service Course]</strong></p><p>The Customer Service Diploma Level 2 &amp; 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail or sales environment, who are looking to develop their communication skills, introducing fundamental strategies that can be applied to a wide range of roles.</p><p>This Customer Service training course includes case studies and practical exercises that will help you to deliver <strong>excellent customer service in-person, over the phone and online</strong>. It covers<strong> body language techniques, telephone etiquette</strong> how to identify your customers' needs, and much more.</p><p><strong>Key Features</strong></p><p>This Customer Service course includes the following offers:</p><ul><li>CPD Accredited Customer Service training</li><li>Instant <strong>FREE </strong>e-certificate</li><li>Fully online, interactive Customer Service course with audio voiceover</li></ul><p>The Customer Service Diploma Level 2 &amp; 3 course is extremely dynamic and well-paced to help you understand the subject with ease. You'll discover how to master skills while exploring relevant and essential topics.</p><p>Not only that, but you will learn how to <strong>manage stress</strong> effectively when <strong>dealing with difficult customers</strong>, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Customer Service Diploma Levels 2 &amp; 3 courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully.</p><p>This Customer Service Diploma Levels 2 &amp; 3 training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas such as customer needs, key communication strategies, and handling complaints.</p><p><strong>Learning Outcomes</strong></p><p>By the end of the Customer Service course, learners will be able to:</p><ul><li>Customer Needs Analysis</li><li>Boost Customer Excellence</li><li>Understand the components of Customer Relationship Management (CRM)</li><li>Learn High standard customer service</li><li>Maintain Telephone etiquette</li></ul><p><strong>Curriculum</strong></p><p>The curriculum of Customer Service Diploma Level 2 &amp; 3 is:</p><ul><li><strong>Module 01:</strong> Introduction to Customer Service</li><li><strong>Module 02: </strong>Characteristics of Good Customer Service</li><li><strong>Module 03:</strong> Customer Relationship Management</li><li><strong>Module 04: </strong>Communicate with Customers</li><li><strong>Module 05: </strong>Handling Customer Complaints</li><li><strong>Module 06: </strong>Problem-Solving Over Phone</li><li><strong>Module 07: </strong>Improving Customer Service</li></ul><p><strong>Accreditation</strong></p><p>Our Customer Service Diploma Level 2 &amp; 3 course is fully <strong>CPD-Quality Standards</strong> Accredited</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Customer Service Diploma Level 2 &amp; 3 courses, you will immediately be sent a digital Training certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><p><strong>Career Opportunities</strong></p><p>This Customer Service course could lead you to many different career opportunities and the average salary in the UK is:<strong> £25,000 per year</strong></p><h2>
        
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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                                                Module 07: Improving Customer Service <span>08:58</span>
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                                                    <span>8: CPD Certificate &amp; Transcript</span>

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                                                    <span>9: Leave a Review</span>

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        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Customer Service Diploma Level 2 &amp; 3 course is ideal for those who are looking to secure a role in the following fields:</p><ul><li>Sales Representatives</li><li>Retail</li><li>Telemarketers</li><li>Front Desk Receptionists</li><li>Managing Customer Excellence</li><li>Customer service management</li><li>Customer Account Advisor</li><li>Customer Account Executive</li><li>Customer Accounts Advisor</li><li>Customer Consultant</li><li>Customer Administrator</li><li>Customer Coordinator</li><li>Customer Care</li><li>Customer Support</li></ul><p><strong>Course Progression</strong></p><p>After completing the course, you can progress to:</p><ul><li>Level 2 Certificate in Principles of Customer Service</li><li>Level 3 Certificate in Principles of Customer Service</li><li>Level 3 Diploma in Customer Service (RQF)</li><li>Certificate in Know Your Customer &amp; Customer Due Diligence</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No formal qualification to enrol in course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Care Operator</li><li>Customer Care Representative</li><li>Receptionist</li><li>Medical Receptionist</li><li>Customer Service Manager</li><li>Restaurant Manager</li><li>Customer Account Administrator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Certified Hardcopy Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>CPD Certified PDF Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>Will be downloadable when all lectures have been completed.</p> </div>

                        </div>

Training Express

Customer Service Diploma Level 2 & 3 Course

<p><strong>***Don't Spend More; Spend Smart***</strong></p><p><strong>Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now</strong></p><p>Recent reports by the King's Fund, the Health Foundation, and the Nuffield Trust - reveal that the <strong>vacancies </strong>in NHS hospitals, community services, and mental health providers are a whopping <strong>100,000</strong>. Besides these, there are another <strong>110,000 vacancies</strong> in adult social care. They predict that vacancies will reach a massive <strong>250,000 unfilled posts</strong> in the next few years if vacancies remain on the current trajectory.</p><p>So, if you are looking to get into the in-demand job sector and earn a decent <strong> salary starting</strong> from <strong>£17-18k</strong>, then the Healthcare industry might be the right track for you!</p><p>And to assist you with the essential knowledge and skills to kickstart your career as a Healthcare Assistant, our experts have designed this comprehensive Healthcare Assistant bundle.</p><p>Furthermore, to help you showcase your expertise in <strong>Healthcare assistants, </strong>we have prepared a special gift of <strong>ONE hardcopy certificate</strong> and <strong>ONE PDF certificate</strong> for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Healthcare Assistant Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>Working in Healthcare Setting Level 3</li><li><strong>Course 02: </strong>Medication Administration Level 4</li><li><strong>Course 03: </strong>Initial Training of Community Health Agents</li><li><strong>Course 04: </strong>GDPR in Healthcare</li><li><strong>Course 05: </strong>Consent in Healthcare</li><li><strong>Course 06: </strong>Phlebotomy</li><li><strong>Course 07: </strong>Cardiac (Heart) Care</li><li><strong>Course 08: </strong>Diabetes Care Diploma</li><li><strong>Course 09: </strong>Human Anatomy and Physiology</li><li><strong>Course 10: </strong>Palliative and End of Life Care Training- Level 5</li><li><strong>Course 11: </strong>Adult Safeguarding</li><li><strong>Course 12: </strong>Level 3 Mental Health Awareness Course</li><li><strong>Course 13: </strong>Coronavirus (COVID-19) Awareness</li><li><strong>Course 14: </strong>Personal Hygiene</li></ul><p><strong>Curriculum:</strong></p><p><strong>Course 01: Working in Healthcare Setting Level 3</strong></p><ul><li>Introduction to Health and Social Care</li><li>Communication and its Relevance</li><li>Rights and Responsibilities as a Health and Social Care Worker</li><li>Role as A Caregiver and Healthcare Professional</li><li>Working in Health and Social Care; Promoting Equality, Diversity and Rights</li><li>Important Principles and Policies in Health and Social Care Work</li><li>Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1</li><li>Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2</li><li>Safeguarding Vulnerable Individuals</li><li>Health and Safety Responsibilities</li><li>Risk Management in Health and Social Care</li></ul><p><strong>Course 02: Medication Administration Level 4</strong></p><ul><li>Introduction to Safe Handling of Medicines</li><li>Legislation and guidance of medication management</li><li>Principles of Safe and Appropriate Handling of Medicines</li><li>Medication Risk Assessment Guidance</li><li>Handling Medicines in Social Care Settings</li><li>Consent to Treatment</li><li>Requirements for Specific Services</li><li>Levels of Care and Support</li><li>Procedure for Handling Medication</li><li>The Six Rights of Medication Administration</li><li>Covert Administration of Medication</li><li>Recording Procedures</li><li>Storage of Medication</li><li>Transfer and Disposal of Medication</li><li>Drug Formulation and Ways of Taking It</li></ul><p><strong>Course 03: Initial Training of Community Health Agents</strong></p><ul><li>Introduction to Community Health Agent</li><li>Legal Consideration</li><li>Community &amp; Community Health Work</li><li>Global Health and International Community Health Nursing</li><li>Mental Health in the Community</li><li>Identification, Management, and Prevention of Common Nutritional Deficiencies</li><li>Solving Nutritional Problems in the Community</li></ul><p><strong>Course 04: GDPR in Healthcare</strong></p><ul><li>Introduction to GDPR</li><li>GDPR and Healthcare Setting</li><li>General Data Protection Regulations Explained</li><li>Lawful Basis for Preparation</li><li>Responsibilities and Obligations</li><li>Electronic Medical Records</li><li>Rights and Breaches</li></ul><p><strong>Course 05: Consent in Healthcare</strong></p><p>Covid-19 Awareness for General People and Healthcare</p><ul><li>Introduction to Covid-19</li><li>Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS</li><li>The Strike of Pandemic Around the World and Great Britain</li><li>Effects of Covid-19 on Human Life</li><li>Diagnoses and Treatments</li><li>Preventions and Social Measures to Be Taken</li><li>Artificial Intelligence, Data Science and Technological Solutions against Covid-19</li></ul><p>Consent Training in Healthcare Course</p><ul><li>An Introduction to Consent</li><li>Information Regarding Consent</li><li>Consent Training in Healthcare Course</li><li>Best Interest Decision Making</li><li>Assessing Capacity</li><li>Treatment to People Who Lack Capacity</li><li>Public Bodies and Services Created by MCA Act 2005</li><li>UK Acts in Relation to Consent</li><li>Handling Complaints Regarding Consent</li></ul><p><strong>Course 06: Phlebotomy</strong></p><ul><li>Introduction to Phlebotomy</li><li>Blood Circulation, Function, and Composition</li><li>Phlebotomy Equipment</li><li>Routine Venipuncture</li><li>Venipuncture Complications and Pre-Examination Variables</li><li>Dermal Puncture</li><li>Quality Assessment and Management in Phlebotomy</li><li>Special Blood Collection Procedure</li><li>Infection Control and Risk Management</li></ul><p><strong>Course 07: Cardiac (Heart) Care</strong></p><ul><li>Introduction &amp; First Concepts</li><li>What is A Heart Attack &amp; Complications</li><li>Emergency For A Heart Attack</li><li>Risk Factors &amp; Lifestyle Choices</li><li>Heart Remedies</li><li>Final Tips &amp; Suggestions</li></ul><p><strong>Course 08: Diabetes Care Diploma</strong></p><ul><li>What is Diabetes</li><li>The Diabetes Challenge</li><li>The Cost of Diabetes in Social Care</li><li>Type 1 Diabetes</li><li>Type 2 Diabetes</li><li>Type 2 Diabetes Treatments</li><li>Prediabetes</li><li>Gestational Diabetes</li><li>Other Types of Diabetes</li><li>Hypoglycaemia</li><li>Hyperglycaemia and Hyperosmolar Hyperglycaemic State</li><li>Glossary of Diabetes Terms</li></ul><p><strong>Course 09: Human Anatomy and Physiology</strong></p><ul><li>Human Body Vocabulary with Pictures</li><li>Equipment, Instruments and Lab Tests</li><li>Acronyms and Abbreviation</li><li>Digestive System</li><li>Cardiovascular System</li><li>Blood and Immunity System</li><li>Respiratory System</li><li>Musculoskeletal System</li><li>Central Nervous System</li></ul><p><strong>Course 10: Palliative and End of Life Care Training- Level 5</strong></p><ul><li>Introduction to End of Life Care</li><li>Availability of Services</li><li>Goals of Care</li><li>Physical Illness</li><li>Neurological Illness</li><li>End of Life</li><li>Communication During the End of Life</li><li>Spiritual and Psychosocial Care</li><li>After Death</li><li>Further Support, Training and Development</li><li>Legal Aspects</li></ul><p><strong>Course 11: Adult Safeguarding</strong></p><ul><li>An Introduction to Safeguarding of Vulnerable Adults</li><li>Safeguarding Legislations</li><li>Understanding Abuse and Neglect</li><li>Safeguarding Vulnerable Adults Policy, Roles and Responsibilities</li><li>Understanding the Importance of Communication in Care</li><li>Sharing Information and Responding To a Disclosure</li><li>Reporting Your Concern</li></ul><p><strong>Course 12: Level 3 Mental Health Awareness Course</strong></p><ul><li>Introduction to Mental Health</li><li>Childhood And Adolescent Psychiatric Disorders</li><li>Stress and Anxiety Disorders</li><li>Schizophrenia</li><li>Personality Disorders</li><li>Mood Disorders</li><li>Eating and Sleeping Disorders</li><li>Self-Harm and Suicide</li><li>Medication and Therapy in the Treatment of Mental Illness</li><li>Social Attitudes To Mental Illness</li><li>Mental Health Legislation and Services</li><li>Mental Health In The Workplace</li></ul><p><strong>Course 13: Coronavirus (COVID-19) Awareness</strong></p><ul><li>Introduction to COVID-19</li><li>Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS</li><li>The Strike of Pandemic Around the World and Great Britain</li><li>Effects of Covid-19 on Human Life</li></ul><p><strong>Course 14: Personal Hygiene</strong></p><ul><li>Module 01: Introduction to Personal Hygiene and a Brief History</li><li>Module 02: Looking Clean, Smelling Clean</li><li>Module 03: Improving and Maintaining Oral Health</li><li>Module 04: Eyes</li><li>Module 05: Ear Secrets</li><li>Module 06: Foot Personal Hygiene</li><li>Module 07: Hair Hygienic Ways</li><li>Module 08: Hygienic Approach to Skin Care</li><li>Module 09: Maintain Good Toilet Hygiene</li><li>Module 10: Potential Hygiene Guidelines</li><li>Module 11: Personal Hygiene During Coronavirus Pandemic</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        145 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this <strong>Healthcare Assistant </strong> bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our <strong>Healthcare Assistant </strong>is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this course; it can be studied in your own time at your own pace.</p><p>Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this various expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course (<strong>Working in Healthcare Setting Level 3</strong>) absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Working in Healthcare Setting Level 3</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Working in Healthcare Setting Level 3 - CPD Certified

<p><strong>***Limited Time Exclusive Bundle***</strong></p><p><strong>Life Just Got Better This Summer ! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now</strong></p><p>Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in <strong>Medical Law </strong>and other relevant fields!</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all in one <strong>Medical Law </strong>bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand <strong>Medical Law </strong>course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our <strong>Medical Law </strong>experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in <strong>Medical Law, </strong> we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Medical Law Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>Medical Law</li><li><strong>Course 02: </strong>Mental Health Laws and Awareness - Level 2</li><li><strong>Course 03: </strong>Public Health</li><li><strong>Course 04: </strong>GDPR in Healthcare</li><li><strong>Course 05: </strong>Consent in Healthcare</li><li><strong>Course 06: </strong>Verification of Death Training for Nurses</li><li><strong>Course 07: </strong>European Medical Device Regulations</li><li><strong>Course 08: </strong>Medication Administration Level 4</li><li><strong>Course 09: </strong>Medical Transcription</li><li><strong>Course 10: </strong>Vaccine Management</li><li><strong>Course 11: </strong>Epidemiology</li><li><strong>Course 12: </strong>Pandemic Disease Awareness</li><li><strong>Course 13: </strong>Coronavirus (COVID-19) Awareness</li><li><strong>Course 14: </strong>Personal Hygiene</li></ul><p><strong>Benefits you'll get choosing Apex Learning for this Medical Law:</strong></p><ul><li>Pay once and get lifetime access to 14 CPD courses</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p><strong>Curriculum of the Bundle</strong></p><p><strong>Course 01: Medical Law</strong></p><ul><li>An Introduction to Medical Law</li><li>Legislation on Access to Health, Medical Report, Treatment</li><li>Legislation on Adult Support</li><li>Legislation on Public Health and Health Service (Part 1)</li><li>Legislation on Public Health and Health Service (Part 2)</li><li>Legislation on Public Health and Health Service (Part 3)</li><li>Legislation on Public Health and Health Service (Part 4)</li><li>Legislation on Coronavirus</li><li>Legislation on Mental Health (Part 1)</li><li>Legislation on Mental Health (Part 2)</li><li>Legislation on Abortion</li><li>Other Legislation (Part 1)</li><li>Other Legislation (Part 2)</li></ul><p><strong>Course 02: Mental Health Laws and Awareness - Level 2</strong></p><ul><li>The Mental Capacity Act</li><li>Interface with Legislation, Policy and Procedures</li><li>Deprivation of Liberty Safeguards</li><li>The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic</li><li>Mental Health Legislation and Services</li><li>Liberty Protection Safeguards (LPS)</li></ul><p><strong>Course 03: Public Health</strong></p><ul><li>Introduction to Public Health</li><li>Principles of Public Health</li><li>Understanding Epidemiology</li><li>Disease Control</li><li>Understanding Measures of Disease Frequency</li><li>Maternity and Childbirth</li><li>Environment and Public Health</li><li>Health System and Policy</li><li>Public Health and Ethics</li></ul><p><strong>Course 04: GDPR in Healthcare</strong></p><ul><li>Introduction to GDPR</li><li>GDPR and Healthcare Setting</li><li>General Data Protection Regulations Explained</li><li>Lawful Basis for Preparation</li><li>Responsibilities and Obligations</li><li>Electronic Medical Records</li><li>Rights and Breaches</li></ul><p><strong>Course 05: Consent in Healthcare</strong></p><ul><li>Introduction to Covid-19</li><li>Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS</li><li>The Strike of Pandemic Around the World and Great Britain</li><li>Effects of Covid-19 on Human Life</li><li>Diagnoses and Treatments</li><li>Preventions and Social Measures to Be Taken</li><li>Artificial Intelligence, Data Science and Technological Solutions against Covid-19</li><li>Consent Training in Healthcare Course</li><li>An Introduction to Consent</li><li>Information Regarding Consent</li><li>Consent Training in Healthcare Course</li><li>Best Interest Decision Making</li><li>Assessing Capacity</li><li>Providing Care or Treatment to People Who Lack Capacity</li><li>Public Bodies and Services Created by MCA Act 2005</li><li>UK Acts in Relation to Consent</li><li>Handling Complaints Regarding Consent</li></ul><p><strong>Course 06: Verification of Death Training for Nurses</strong></p><ul><li>Introduction to Verification of Death</li><li>Legal Considerations</li><li>Expected Death</li><li>Natural Cause of Death</li><li>Verification of Unexpected Death</li><li>Process for Verifying a Death</li><li>Role of Forensic Nurse</li><li>Clinical &amp; Forensic Examination</li><li>Certification &amp; Documentation</li></ul><p><strong>Course 07: European Medical Device Regulations</strong></p><ul><li>Overview to European Regulations on Medical Devices</li><li>Essential Components of EU MDR</li><li>Reporting Requirements and Identification</li><li>Quality System in Medical Device Regulation</li></ul><p><strong>Course 08: Medication Administration Level 4</strong></p><ul><li>Introduction to Safe Handling of Medicines</li><li>Legislation and guidance of medication management</li><li>Principles of Safe and Appropriate Handling of Medicines</li><li>Medication Risk Assessment Guidance</li><li>Handling Medicines in Social Care Settings</li><li>Consent to Treatment</li><li>Requirements for Specific Services</li><li>Levels of Care and Support</li><li>Procedure for Handling Medication</li><li>The Six Rights of Medication Administration</li><li>Covert Administration of Medication</li><li>Recording Procedures</li><li>Storage of Medication</li><li>Transfer and Disposal of Medication</li><li>Drug Formulation and Ways of Taking It</li></ul><p><strong>Course 09: Medical Transcription</strong></p><ul><li>Introduction to Medical Transcription</li><li>The What, How, Who and Why of Medical Transcription</li><li>Understanding Medical Reports</li><li>Medical Language Boot Camp</li><li>Formatting: The Basics</li><li>Data Protection</li></ul><p><strong>Course 10: Vaccine Management</strong></p><ul><li>Introduction to Vaccine and Vaccination</li><li>Types of Vaccine</li><li>Immunology and Immunisation</li><li>Vaccine Safety</li><li>Communication</li><li>Vaccines in Pandemic</li><li>Paediatric Vaccination</li></ul><p><strong>Course 11: Epidemiology</strong></p><ul><li>Understanding Epidemiology</li><li>Principles of Epidemiology</li><li>Study Design</li><li>Disease Occurrence</li><li>Variation in Disease by Time, Place, and Person</li><li>Epidemics and Outbreaks</li><li>Measures of Risk and Disease Prevention</li><li>Measures of Disease Frequency</li><li>Role of Epidemiology in Public Health</li><li>The Epidemiological Concept of Population</li></ul><p><strong>Course 12: Pandemic Disease Awareness</strong></p><ul><li>Introduction to Pandemics</li><li>Pandemics: Risks, Impacts, and Mitigation</li><li>The SARS - MERS Factors</li><li>The Novel Coronavirus (2019-nCoV) 2020 Version of the SARS</li><li>Zoonotic Diseases</li><li>Pandemic Outbreaks from History(HIV/Aids)</li><li>Pandemic Outbreaks from History (Influenza)</li><li>Pandemic Outbreaks from History (Nipah Virus)</li><li>Pandemic Outbreaks from History (Smallpox)</li><li>Pandemic Outbreaks from History (Viral Meningitis)</li><li>Pandemic Outbreaks from History (Ebola Virus)</li><li>Pandemic Outbreaks from History (Zika Virus)</li><li>Pandemic Outbreaks from History (Plague)</li><li>Mild Threats to Human-Being</li><li>Pandemic Risks and Consequences</li><li>Pandemic Mitigation: Preparedness And Response</li></ul><p><strong>Course 13: Coronavirus (COVID-19) Awareness</strong></p><ul><li>Introduction to COVID-19</li><li>Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS</li><li>The Strike of Pandemic Around the World and Great Britain</li><li>Effects of Covid-19 on Human Life</li><li>Diagnosis and Treatment</li><li>Preventions and Social Measures to Be Taken</li><li>Artificial Intelligence, Data Science and Technological Solutions against Covid-19</li></ul><p><strong>Course 14: Personal Hygiene</strong></p><ul><li>Introduction to Personal Hygiene and a Brief History</li><li>Looking Clean, Smelling Clean</li><li>Improving and Maintaining Oral Health</li><li>Care of the Eyes</li><li>Ear Care Secrets</li><li>Foot &amp; Nail Care in Personal Hygiene</li><li>Hair Care Hygienic Ways</li><li>Hygienic Approach to Skin Care</li><li>Maintain Good Toilet Hygiene</li><li>Potential Hygiene Guidelines</li><li>Personal Hygiene During Coronavirus Pandemic</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this <strong>Medical Law </strong>bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our <strong>Medical Law </strong>is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this course; it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this various expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Medical Teaching : Medical Law

<p>Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in <strong>Social Care </strong>and other relevant fields!</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all in one <strong>Social Care </strong>bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our <strong>Social Care </strong>experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in <strong>Social Care, </strong> we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>Level 4 Diploma in Health and Social Care Management</li><li><strong>Course 02: </strong>Work Preparation for Adult Social Care Level 5</li><li><strong>Course 03: </strong>Mental Health Laws and Awareness - Level 2</li><li><strong>Course 04: </strong>Level 3 Residential Childcare Worker</li><li><strong>Course 05: </strong>Safeguarding Children Level 3</li><li><strong>Course 06: </strong>CPR and Paediatric First Aid Course</li><li><strong>Course 07: </strong>Domestic Violence and Abuse Awareness - Level 2</li><li><strong>Course 08: </strong>Family Law 2021</li><li><strong>Course 09: </strong>Family Support Worker Diploma</li><li><strong>Course 10: </strong>Consent in Healthcare</li><li><strong>Course 11: </strong>Diabetes Care Diploma</li><li><strong>Course 12: </strong>Nutrition and Diet Awareness</li><li><strong>Course 13: </strong>Addiction and Mental Health - Dual Diagnosis</li><li><strong>Course 14: </strong>Effective Communication Skills Diploma</li></ul><p><strong>Benefits you'll get choosing Apex Learning for this Social Care:</strong></p><ul><li>Pay once and get lifetime access to 14 CPD courses</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p><strong>Curriculum of the Bundle </strong></p><p><strong>Course 01: Level 4 Diploma in Health and Social Care Management</strong></p><ul><li>Introduction</li><li>Communication and its Relevance</li><li>Rights and Responsibilities</li><li>Role as A Caregiver and Healthcare Professional</li><li>Promoting Equality, Diversity and Rights</li><li>Important Principles and Policies</li><li>Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1</li><li>Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2</li><li>Safeguarding Vulnerable Individuals</li><li>Health and Safety Responsibilities</li><li>The Economics of Healthcare</li><li>Strategic Marketing</li><li>Managing Finance</li><li>Managing Service Delivery</li></ul><p><strong>Course 02: Work Preparation for Adult Social Care Level 5</strong></p><p><strong>Adult Nursing Training</strong></p><ul><li>Introduction to Nursing</li><li>Working in Different Healthcare Settings</li><li>Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 and 2</li><li>Effective Communication in Nursing</li><li>Health and Safety in Nursing</li><li>Hygiene in Nursing</li><li>Infection Control</li><li>Asepsis in Nursing</li><li>Medication Administration in Nursing</li><li>Adult Care in Different Life Stages</li><li>Understanding Immune System in Nursing</li><li>Rest and Sleep Management in Nursing</li><li>Mobility and Immobility Issues of Patients in Nursing</li><li>Pain Management for Nurses</li><li>Nutrition in Nursing</li><li>Fluid and Electrolyte Balance</li><li>Assisting with Elimination</li><li>Oxygenation in Nursing</li></ul><p><strong>Health and Social Care Training</strong></p><ul><li>Introduction</li><li>Communication and its Relevance</li><li>Role as A Caregiver and Healthcare Professional</li><li>Working in Health and Social Care; Promoting Equality, Diversity and Rights</li><li>Important Principles and Policies in Health and Social Care Work</li><li>Safeguarding Vulnerable Individuals</li><li>Health and Safety Responsibilities</li><li>Risk Management</li></ul><p><strong>Course 03: Mental Health Laws and Awareness - Level 2</strong></p><ul><li>The Mental Capacity Act</li><li>Interface with Legislation, Policy and Procedures</li><li>Deprivation of Liberty Safeguards</li><li>The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic</li><li>Mental Health Legislation and Services</li><li>Liberty Protection Safeguards (LPS)</li></ul><p><strong>Course 04: Level 3 Residential Childcare Worker</strong></p><ul><li>Introduction to Child Psychology</li><li>Impacts of Separation and Loss on Attachment</li><li>Social and Emotional Development</li><li>Mental Health Problems in Young and Adults</li><li>Personality and Intellectual Development of Children</li><li>Language Development in Children</li><li>Cognitive Development</li><li>Autism, ADHD and Dyslexia in Young and Adults</li><li>Dealing With Autism, ADHD and Dyslexia in Young and Adults</li><li>Children with Special Needs</li><li>Child Protection</li></ul><p><strong>Course 05: Safeguarding Children Level 3</strong></p><ul><li>Laws and Guidance</li><li>Social and Emotional Development</li><li>Personality and Intellectual Development of Children</li><li>Child Abuse</li><li>Sexual Abuse</li><li>The Impact of Domestic Violence and Abuse on Children</li><li>Risks and Risk Assessment</li><li>Responding to Disclosure and Reporting</li><li>Things to Do after Referral</li><li>Safeguarding Trafficked Children</li><li>Infant Mental Health and Early Attachment</li><li>Assessing Need and Providing Early Help</li></ul><p><strong>Course 06: CPR and Paediatric First Aid Course</strong></p><ul><li>Introduction to Paediatric First Aid</li><li>Assessment and Assistance</li><li>Loss of Responsiveness and CPR</li><li>Paediatric First Aid for Common Illnesses, Injuries and Incidents</li><li>First Aid for Acute Medical Conditions</li><li>Call for an Emergency</li></ul><p><strong>Course 07: Domestic Violence and Abuse Awareness - Level 2</strong></p><ul><li>Introduction to Domestic Violence &amp; Abuse</li><li>The Components of Domestic Violence</li><li>The Impact of Domestic Violence on Victims</li><li>The Impact of Domestic Violence and Abuse on Children</li><li>Assessing the Risks of Domestic Violence and Abuses on Children</li><li>Supporting the Victim and Reporting Incidents</li><li>Record Keeping</li><li>Domestic Violence and Abuse Legislation in the UK</li></ul><p><strong>Course 08: Family Law 2021</strong></p><ul><li>Introduction to Family Law</li><li>Framing Family Law</li><li>Marriage in Family Law</li><li>Civil Partnership and Cohabitation</li><li>Nullity in Marriage</li><li>Divorce and Family Law</li><li>Child Custody</li><li>Property and Finance on Divorce</li><li>Child Support and Family Law</li><li>Adoption Process</li><li>Domestic Violence</li><li>Gender Equality in Family Law</li><li>Feminist Perspectives on Family Law</li></ul><p><strong>Course 09: Family Support Worker Diploma</strong></p><ul><li>Introduction to Family Support Work</li><li>Legislation, Policy and Guidance</li><li>Solving Family Issues</li><li>Safeguarding - Assessing need and providing help</li><li>Building Relationships</li></ul><p><strong>Course 10: Consent in Healthcare</strong></p><p>Covid-19 Awareness for General People and Healthcare</p><ul><li>Introduction to Covid-19</li><li>Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS</li><li>The Strike of Pandemic Around the World and Great Britain</li><li>Effects of Covid-19 on Human Life</li><li>Diagnoses and Treatments</li><li>Preventions and Social Measures to Be Taken</li><li>Artificial Intelligence, Data Science and Technological Solutions against Covid-19</li></ul><p>Consent Training in Healthcare Course</p><ul><li>An Introduction to Consent</li><li>Information Regarding Consent</li><li>Consent Training in Healthcare Course</li><li>Best Interest Decision Making</li><li>Assessing Capacity</li><li>Providing Care or Treatment to People Who Lack Capacity</li><li>Public Bodies and Services Created by MCA Act 2005</li><li>UK Acts in Relation to Consent</li><li>Handling Complaints Regarding Consent</li></ul><p><strong>Course 11: Diabetes Care Diploma</strong></p><ul><li>What is Diabetes</li><li>The Diabetes Challenge</li><li>The Cost of Diabetes</li><li>Types</li><li>Prediabetes</li><li>Gestational Diabetes</li><li>Other Types of Diabetes</li><li>Hypoglycaemia</li><li>Hyperglycaemia and Hyperosmolar Hyperglycaemic State</li><li>Glossary of Diabetes Terms</li></ul><p><strong>Course 12: Nutrition and Diet Awareness</strong></p><ul><li>Overview</li><li>Nutritional Details</li><li>What to Avoid &amp; Problem Areas</li><li>Beyond Food</li><li>Putting It All Together</li><li>Handouts</li></ul><p><strong>Course 13: Addiction and Mental Health - Dual Diagnosis</strong></p><ul><li>Promotional Video</li><li>SAMHI Dual Diagnosis Intro video</li><li>Module 01 - Drugs and Effects</li><li>Module 02 - Addictions &amp; Mental Health</li><li>Module 03 - Harm Minimisation &amp; Optimal Health</li><li>Module 04 - Brain Works - Neurophysiology</li><li>Module 05 - Trauma Model &amp; Keys to Treatment</li><li>Module 06 - Brief &amp; Early Intervention and Tripod of Support</li></ul><p><strong>Course 14: Effective Communication Skills Diploma</strong></p><ul><li>Module 01: Business Communication</li><li>Module 02: Verbal and Non-verbal Communication</li><li>Module 03: Written Communication</li><li>Module 04: Electronic Communication</li><li>Module 05: Communicating with Graphic</li><li>Module 06: Effectively Working for Your Boss</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in thisbundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p><p>Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our <strong>Social Care </strong>is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this course; it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this various expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Level 4 Diploma in Health and Social Care Management</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Level 4 Diploma in Health and Social Care Management - CPD Certified

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p> <p>With a single payment, you will gain access to Phlebotomy Bundle Package including <strong>10</strong> additional premium courses, an <strong>original hardcopy certificate, transcript</strong> and a <strong>student ID card</strong> which will allow you to get discounts on things like music, food, travel and clothes etc.</p> <p><strong>Courses are included with this Phlebotomy Bundle Package:</strong></p> <ul> <li><strong>Course 01: </strong>Health and Social Care UK</li><li><strong>Course 02: </strong>Nursing: Nurse Training in Hygiene and Infection Control Level 4</li><li><strong>Course 03: </strong>Nurse Prescribing Diploma</li><li><strong>Course 04: </strong>GDPR in Healthcare</li><li><strong>Course 05: </strong>Consent in Healthcare</li><li><strong>Course 06: </strong>Diabetes Care Diploma</li><li><strong>Course 07:</strong> Phlebotomy Diploma</li><li><strong>Course 08: </strong>Immunisation Nurse</li><li><strong>Course 09: </strong>Palliative and End of Life Care Training- Level 5</li><li><strong>Course 10: </strong>Understanding Autism Awareness and Diagnosis Level 2</li><li><strong>Course 11: </strong>Safeguarding Children Level 3</li></ul> <p><strong>If you want to gain a solid understanding of Phlebotomy and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive course designed by expert instructors.</strong></p> <p>You'll have 24/7 online access to the study materials, introductory videos, assessment tests, study resources and tutor support for a lifetime.</p> <p>This course will help you to develop your skills, confidence and knowledge of this sector, helping to add real value to your CV and personal development.</p> <p>Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd.</p> <p>Phlebotomy Bundle Package has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows.</p> <p>All of our courses have interactive online modules that allow studying to take place where and when you want it to.</p> <p>The only thing you need to take Phlebotomy Bundle Packageis Wi-Fi and a screen. You'll never be late for class again.</p> <p>Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes.</p> <p>Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change or just fancy learning something new, this online course is perfect!</p> <p><strong>Benefits you'll get choosing Apex Learning for this Phlebotomy : 11 in 1 Exclusive Phlebotomy Bundle Package:</strong></p> <ul> <li>One payment, but lifetime access to 11 CPD courses</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li><li>Gain valuable knowledge without leaving your home</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £10 * 11 = £110)</strong></li></ul> <ul> <li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul> <p>If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a<strong> Flat 50% discount </strong>on hard copy certificates, and you can get each for just <strong>£10</strong>!</p> <p><strong>P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge.</strong></p><p><strong>Course Curriculum of Phlebotomy Bundle Package</strong></p> <p><strong>Course 01: Health and Social Care UK </strong></p> <ul> <li>Introduction to Advanced Health and Social Care</li><li>Introduction to the UK Health System</li><li>Essential Principles, Policies and Legislations in Health and Social Care Work</li><li>Fundamental Aspects of Providing Quality Health</li></ul> <p><strong>Course 02 </strong></p> <p><strong>Nurse Training in Hygiene and Infection Control Level 4</strong></p> <ul> <li>Module Introduction to</li><li>Working in Different Healthcare Settings</li><li>Understanding legal, professional standards of practice and ethical aspects of health care- Part 1</li><li>Understanding legal, professional standards of practice and ethical aspects of health care- Part 2</li><li>Effective Communication in</li><li>Health and Safety in</li><li>Hygiene in</li><li>Infection Control</li><li>Asepsis in</li><li>Medication Administration in</li><li>Adult Care in Different Life Stages</li><li>Understanding Immune System in</li><li>Rest and Sleep Management in</li><li>Mobility and Immobility Issues of Patients in</li><li>Pain Management for Nurses</li><li>Nutrition in</li><li>Fluid and Electrolyte Balance</li><li>Assisting with Elimination</li><li>Oxygenation in</li></ul> <p><strong>Health and Social Care Training</strong></p> <ul> <li>Introduction to Health and Social Care</li><li>Communication and its Relevance</li><li>Rights and Responsibilities as a Health and Social Care Worker</li><li>Role as A Caregiver and Healthcare Professional</li><li>Working in Health and Social Care; Promoting Equality, Diversity and Rights</li><li>Important Principles and Policies in Health and Social Care Work</li><li>Safeguarding Vulnerable Individuals</li><li>Health and Safety Responsibilities</li><li>Risk Management in Health and Social Care</li></ul> <p><strong>Course 03 Nurse Prescribing Diploma</strong></p> <ul> <li>Introduction to Nurse Prescribing</li><li>Legal and Ethical Aspects of Prescribing</li><li>Medicine Management</li><li>Anxiety Disorders in Adults</li><li>Liver Diseases Diagnosis &amp; Prescribing</li><li>Common Problems Pharmacological Management</li><li>Anti-Microbial Prescribing</li><li>Cardiac Problems and Prescribing</li><li>Neurological Problems and Prescribing</li><li>Palliative Cares</li><li>Prescribing in Pregnancy and Lactation</li><li>Prescribing for Older People</li><li>Prescribing Children's</li><li>Common Medicines in Use</li><li>Challenges and Future of Nurse Prescribing</li></ul> <p><strong>Course 04 GDPR in Healthcare</strong></p> <ul> <li>Introduction to GDPR</li><li>GDPR and Healthcare Setting</li><li>General Data Protection Regulations Explained</li><li>Lawful Basis for Preparation</li><li>Responsibilities and Obligations</li><li>Electronic Medical Records</li><li>Rights and Breaches</li></ul> <p><strong>Course 05 Consent in Healthcare</strong></p> <p><strong>Covid-19 Awareness for General People and Healthcare</strong></p> <ul> <li>Introduction to Covid-19</li><li>Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS</li><li>The Strike of Pandemic Around the World and Great Britain</li><li>Effects of Covid-19 on Human Life</li><li>Diagnoses and Treatments</li><li>Preventions and Social Measures to Be Taken</li><li>Artificial Intelligence, Data Science and Technological Solutions against Covid-19</li></ul> <p><strong>Consent Training in Healthcare Course</strong></p> <ul> <li>An Introduction to Consent</li><li>Information Regarding Consent</li><li>Consent Training in Healthcare Course</li><li>Best Interest Decision Making</li><li>Assessing Capacity</li><li>Providing Care or Treatment to People Who Lack Capacity</li><li>Public Bodies and Services Created by MCA Act 2005</li><li>UK Acts in Relation to Consent</li><li>Handling Complaints Regarding Consent</li></ul> <p><strong>Course 06 Diabetes Care Diploma</strong></p> <ul> <li>What is Diabetes</li><li>The Diabetes Challenge</li><li>The Cost of Diabetes in Social Care</li><li>Type 1 Diabetes</li><li>Type 2 Diabetes</li><li>Type 2 Diabetes Treatments</li><li>Prediabetes</li><li>Gestational Diabetes</li><li>Other Types of Diabetes</li><li>Hypoglycaemia</li><li>Hyperglycaemia and Hyperosmolar Hyperglycaemic State</li><li>Glossary of Diabetes Terms</li></ul> <p><strong>Course 07 Phlebotomy Diploma</strong></p> <ul> <li>Introduction to Phlebotomy</li><li>Blood Circulation, Function, and Composition</li><li>Phlebotomy Equipment</li><li>Routine Venipuncture</li><li>Venipuncture Complications and Pre-Examination Variables</li><li>Dermal Puncture</li><li>Quality Assessment and Management in Phlebotomy</li><li>Special Blood Collection Procedure</li><li>Infection Control and Risk Management</li></ul> <p><strong>Course 08 Immunisation Nurse</strong></p> <ul> <li>Introduction to</li><li>Immunology and Immunisation</li><li>Understanding Immune System in</li><li>Vaccine and Vaccination</li><li>Types of Vaccine</li><li>Vaccine Safety</li><li>Working in Different Healthcare Settings</li><li>Effective Communication in</li><li>Health and Safety in</li><li>Hygiene in</li><li>Infection Control</li></ul> <p><strong>Course 09 Palliative and End of Life Care Training- Level 5</strong></p> <ul> <li>Introduction to Palliative &amp; End of Life Care</li><li>Identification of the Stage of Illness</li><li>Palliative Care Holistic Assessment</li><li>Advance Care Planning</li><li>Care at the End of Life</li><li>Care after Death</li><li>Further Support, Training and Development</li><li>Legal Issues</li><li>Glossary of Terms</li><li>Appendices</li></ul> <p><strong>Course 10 Understanding Autism Awareness and Diagnosis Level 2</strong></p> <ul> <li>Autism Spectrum Disorder (ASD)</li><li>Learning Difficulties Related to Autism</li><li>Autism Diagnosis</li><li>Cognitive Approaches in Autism</li><li>Dealing with Autistic Individuals</li><li>Other Considerations for Dealing with Autistic Individuals</li><li>Engagement in Autism Awareness</li></ul> <p><strong>Course 11 Safeguarding Children Level 3</strong></p> <ul> <li>Laws and Guidance</li><li>Social and Emotional Development</li><li>Personality and Intellectual Development of Children</li><li>Child Abuse</li><li>Sexual Abuse</li><li>The Impact of Domestic Violence and Abuse on Children</li><li>Risks and Risk Assessment</li><li>Responding to Disclosure and Reporting</li><li>Things to Do after Referral</li><li>Safeguarding Trafficked Children</li><li>Infant Mental Health and Early Attachment</li><li>Assessing Need and Providing Early Help</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        115 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>There is no experience or previous certifications required for enrolment on this <strong>Phlebotomy Bundle Package</strong>. It is available to all students, of all academic backgrounds.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our <strong>Phlebotomy Bundle Package</strong> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</p> <p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management, Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Phlebotomy : 11 in 1 Exclusive Phlebotomy Bundle Package

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p><p>If you've ever been fascinated by the world of healthcare and wanted to play a crucial role in ensuring the well-being of patients, then the Sterile Services Technician Training Level 4 bundle is your calling. This bundle contains 11 courses that will equip you with the knowledge and skills needed to excel in your career and make a real difference in the lives of those you care for.</p><p>At the heart of this bundle lies the Sterile Services Technician Training Level 4 course, which will take you on a deep dive into the world of sterile services. You'll learn about the latest sterilisation techniques, equipment, and regulations and discover how to manage and maintain a sterile services department. Armed with this knowledge, you'll be able to make a significant impact on patient safety and quality of care in your workplace. And with a hardcopy CPD certificate included in the course, you'll have tangible proof of your expertise and dedication.</p><p>But that's not all. The bundle also includes 10 additional courses covering a range of topics, from phlebotomy and medication administration to GDPR and infection prevention. Each course is CPD certified, so you can be sure that the knowledge you gain is of the highest quality.</p><p>Join the ranks of the unsung heroes of healthcare. Enrol in the Sterile Services Technician Training Level 4 bundle and start making a difference today.</p><p><strong>Learning outcomes for the Sterile Services Technician Training Level 4 bundle:</strong></p><ul><li>Develop a deep understanding of sterile services and infection prevention</li><li>Learn the latest techniques and regulations for sterilising medical equipment</li><li>Master medication administration and phlebotomy skills</li><li>Understand the principles of GDPR in healthcare</li><li>Acquire knowledge of palliative and end-of-life care</li><li>Learn about adult nursing and community practice nursing</li><li>Enhance your understanding of human anatomy and physiology</li><li>Gain knowledge of consent in healthcare</li></ul><p>Be a superhero, staying beyond clean, with the Sterile Services Technician Training Level 4 course.</p><p><strong>Courses are included in this Sterile Services Technician Training Level 4:</strong></p><ul><li>Course 1: Sterile Services Technician Training Level 4</li><li>Course 2: Phlebotomy Diploma</li><li>Course 3: Medication Administration Level 4</li><li>Course 4: Health and Social Care UK 2021</li><li>Course 5: Palliative and End of Life Care Training- Level 5</li><li>Course 6: Consent in Healthcare</li><li>Course 7: Human Anatomy and Physiology</li><li>Course 8: Adult Nursing Diploma</li><li>Course 9: Community Practice Nurse</li><li>Course 10: GDPR in Healthcare</li><li>Course 11: Infection Prevention Training</li></ul><p><strong>Benefits you'll get choosing Apex Learning for this Sterile Services Technician Training Level 4:</strong></p><ul><li>One payment, but lifetime access to 11 CPD courses</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li><li>Gain valuable knowledge without leaving your home</li></ul><p><strong>Curriculum of Sterile Services Technician Training Level 4 Bundle</strong></p><p><strong>Course 1: Sterile Services Technician Training Level 4<br /></strong></p><ul><li>Introduction</li><li>Universal Precautions</li><li>The Laminar Air Flow Hood (LAF) 3 lectures</li><li>Sterile Compounding Pharmaceuticals Demonstrations</li><li>Compounding Pharmacy Math</li><li>BONUS</li><li>REVIEW OF THE STERILE COMPOUNDING PROCESS</li></ul><p><strong>Course 2: Phlebotomy Diploma</strong></p><ul><li>Module 01: Introduction to Phlebotomy</li><li>Module 02: Blood Circulation, Function, and Composition</li><li>Module 03: Phlebotomy Equipment</li><li>Module 04: Routine Venipuncture</li><li>Module 05: Venipuncture Complications and Pre-Examination Variables</li><li>Module 06: Dermal Puncture</li><li>Module 07: Quality Assessment and Management in Phlebotomy</li><li>Module 08: Special Blood Collection Procedure</li><li>Module 09: Infection Control and Risk Management</li></ul><p><strong>Course 3: Medication Administration Level 4<br /></strong></p><ul><li>Module 01: Introduction to Safe Handling of Medicines</li><li>Module 02: Legislation and guidance of medication management</li><li>Module 03: Principles of Safe and Appropriate Handling of Medicines</li><li>Module 04: Medication Risk Assessment Guidance</li><li>Module 05: Handling Medicines in Social Care Settings</li><li>Module 06: Consent to Treatment</li><li>Module 07: Requirements for Specific Services</li><li>Module 08: Levels of Care and Support</li><li>Module 09: Procedure for Handling Medication</li><li>Module 10: The Six Rights of Medication Administration</li><li>Module 11: Covert Administration of Medication</li><li>Module 12: Recording Procedures</li><li>Module 13: Storage of Medication</li><li>Module 14: Transfer and Disposal of Medication</li><li>Module 15: Drug Formulation and Ways of Taking It</li></ul><p><strong>Course 4: Health and Social Care UK 2021<br /></strong></p><ul><li>Module 01: Introduction to Advanced Health and Social Care</li><li>Module 02: Introduction to the UK Health System</li><li>Module 03: Essential Principles, Policies and Legislations in Health and Social Care Work</li><li>Module 04: Fundamental Aspects of Providing Quality Health</li></ul><p><strong>Course 5: Palliative and End of Life Care Training- Level 5<br /></strong></p><ul><li>Module 1: Introduction to Palliative &amp; End of Life Care</li><li>Module 2: Identification of the Stage of Illness</li><li>Module 3: Palliative Care Holistic Assessment</li><li>Module 4: Advance Care Planning</li><li>Module 5: Care at the End of Life</li><li>Module 6: Care after Death</li><li>Module 7: Further Support, Training and Development</li><li>Module 8: Legal Issues</li><li>Module 9: Glossary of Terms</li><li>Module 10: Appendices</li></ul><p><strong>Course 6: Consent in Healthcare<br /></strong></p><p>***Covid-19 Awareness for General People and Healthcare***</p><ul><li>Module 01: Introduction to Covid-19</li><li>Module 02: Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS</li><li>Module 03: The Strike of Pandemic Around the World and Great Britain</li><li>Module 04: Effects of Covid-19 on Human Life</li><li>Module 05: Diagnoses and Treatments</li><li>Module 06: Preventions and Social Measures to Be Taken</li><li>Module 07: Artificial Intelligence, Data Science and Technological Solutions against Covid-19</li></ul><p>***Consent Training in Healthcare Course***</p><ul><li>Module 01: An Introduction to Consent</li><li>Module 02: Information Regarding Consent</li><li>Module 03: Consent Training in Healthcare Course</li><li>Module 04: Best Interest Decision Making</li><li>Module 5: Assessing Capacity</li><li>Module 06: Providing Care or Treatment to People Who Lack Capacity</li><li>Module 07: Public Bodies and Services Created by MCA Act 2005</li><li>Module 08: UK Acts in Relation to Consent</li><li>Module 09: Handling Complaints Regarding Consent</li></ul><p><strong>Course 7: Human Anatomy and Physiology<br /></strong></p><ul><li>Module 01: Human Body Vocabulary with Pictures</li><li>Module 02: Equipment, Instruments and Lab Tests</li><li>Module 03: Acronyms and Abbreviation</li><li>Module 04: Digestive System</li><li>Module 05: Cardiovascular System</li><li>Module 06: Blood and Immunity System</li><li>Module 07: Respiratory System</li><li>Module 08: Musculoskeletal System</li><li>Module 09: Central Nervous System</li></ul><p><strong>Course 8: Adult Nursing Diploma<br /></strong></p><ul><li>An Introduction to Safeguarding of Vulnerable Adults</li><li>Safeguarding Legislations</li><li>Understanding Abuse and Neglect</li><li>Safeguarding Vulnerable Adults Policy, Roles and Responsibilities</li><li>Understanding the Importance of Communication in Care</li><li>Sharing Information and Responding To a Disclosure</li><li>Reporting Your Concern</li></ul><p><strong>Course 9: Community Practice Nurse<br /></strong></p><ul><li>Module 01 : Role as A Caregiver and Healthcare Professional</li><li>Module 02 : Introduction to Nursing</li><li>Module 03 : Working in Different Healthcare Settings</li><li>Module 04 : Effective Communication in Nursing</li><li>Module 05 : Health and Safety in Nursing</li><li>Module 06 : Hygiene in Nursing</li><li>Module 07 : Infection Control</li><li>Module 08 : Understanding the Immune System in Nursing</li><li>Module 09 : Rest and Sleep Management in Nursing</li><li>Module 10 : Pain Management for Nurses</li><li>Module 11 : Nutrition in Nursing</li><li>Module 12 : Fluid and Electrolyte Balance</li><li>Module 13 : Assisting with Elimination</li><li>Module 14 : Oxygenation in Nursing</li><li>Module 15 : Risk Management in Health and Social Care</li></ul><p><strong>Course 10: GDPR in Healthcare<br /></strong></p><ul><li>Module 01: Introduction to GDPR</li><li>Module 02: GDPR and Healthcare Setting</li><li>Module 03: General Data Protection Regulations Explained</li><li>Module 04: Lawful Basis for Preparation</li><li>Module 05: Responsibilities and Obligations</li><li>Module 06: Electronic Medical Records</li><li>Module 07: Rights and Breaches</li></ul><p><strong>Course 11: Infection Prevention Training</strong></p><ul><li>Module 01: Infection Prevention and Control Policy in the UK</li><li>Module 02: Principles of Prevention and Control of Infection</li><li>Module 03: Immunization</li><li>Module 04: Infections Spread by Food and Water</li><li>Module 05: Infections Spread by Animals and Insects, and Less Common Infections Found in the UK</li><li>Module 06: Infections &amp; Diseases Spread by Person-to-Person Contact</li><li>Module 07: Infections Spread by Sexual Contact</li><li>Module 08: Infections Spread by Blood and Body Fluids</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><p><strong>P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. </strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        115 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>There is no experience or previous qualifications required for enrolment on this <strong>Sterile Services Technician Training Level 4</strong>. It is available to all students, of all academic backgrounds.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our <strong>Sterile Services Technician Training Level 4</strong> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</p><p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management, Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Sterile Services Technician Training Level 4</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Sterile Services Technician Training Level 4

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In today&#39;s highly competitive job market, keeping up with the latest trends and technologies in your industry is crucial to staying relevant and advancing in your career. That&#39;s where our Customer Service Diploma course comes in.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Designed by leading experts in the field, our Customer Service Diploma course covers all the essential topics and equips you with the latest tools and techniques to excel in your profession. Whether you&#39;re just starting out or looking to take your career to the next level, this course is tailored to suit your needs and is broken down into small, easy-to-follow modules.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As a student of the Customer Service Diploma course, you&#39;ll have access to a dedicated tutor who will provide you with live chat or email support throughout the course. Our tutors are highly experienced professionals who are passionate about sharing their knowledge and helping you achieve your goals.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completing Customer Service Diploma course, you&#39;ll have gained the skills and knowledge needed to stand out in your field, giving you a competitive edge in the job market and significantly increasing your earning potential.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Investing in Customer Service Diploma course is an investment in your personal and professional growth, opening up new opportunities for career advancement. By enrolling in our Customer Service Diploma course, you&#39;ll be taking the first step towards achieving your career goals and unlocking your full potential.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enrolling in Customer Service Diploma course is easy, and the benefits are enormous. Don&#39;t miss out on this chance to stay ahead of the curve and take your career to the next level. Check out the detailed breakdown of Customer Service Diploma course modules in the description section below, and start your journey to success today.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Key Learning Points of </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Diploma </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explore a diverse range of aspects of this field after the successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">Get inside-out knowledge on Customer Service Diploma topics from the industry experts</li><li fr-original-style="" style="box-sizing: border-box;">Acquire skills that will help you to explore many opportunities</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why iBeauty is Your Best Choice</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key Features of Customer Service Diploma On The Go:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Immersive course materials (i.e. videos, presentations and explanatory figures.) of the course</li><li fr-original-style="" style="box-sizing: border-box;">Comprehensive course design for the course</li><li fr-original-style="" style="box-sizing: border-box;">On-demand learning support</li><li fr-original-style="" style="box-sizing: border-box;">Freedom to study at your own pace</li><li fr-original-style="" style="box-sizing: border-box;">Availability of certificate upon successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">CPD accreditation Certificate</li><li fr-original-style="" style="box-sizing: border-box;">Content of the courses developed by Industry Experts</li><li fr-original-style="" style="box-sizing: border-box;">24x7 Tutor Support</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Customer Service Diploma is designed to give our learners the best possible learning experience. Therefore, we&#39;ve broken up our course into bite-sized modules.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Diploma </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Curriculum </strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The detailed curriculum of the Customer Service Diploma course is given below:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 01: </strong>Understanding Customer Service</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 02: </strong>Focusing on the Customer</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 03: </strong>Customer Service and the Telephone</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 04: </strong>Handling Complaints</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 05: </strong>Enduring Stress</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 06: </strong>Business Communication</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 07: </strong>Verbal and Non-verbal Communication</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 08: </strong>Written Communication</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 09: </strong>Electronic Communication</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 10: </strong>Communicating with Graphics</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 11: </strong>Effectively Working for Your Boss</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 12: </strong>Identifying Goals</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 13: </strong>Effective Energy Distribution</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 14: </strong>Working with Your Personal Style</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 15: </strong>Building Your Toolbox</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 16: </strong>Establishing Your Action Plan</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        10 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone with interest in Customer Service Diploma will find this course valuable. Whether you are a student or an aspiring professional aiming to explore your opportunities in Customer Service sectors, then this course might just be the perfect opportunity for you.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no prior requirement or experience needed to enrol in our course. You only need the willingness to learn Customer Service Diploma topics. You can access the course materials at any time with any internet-enabled device and keep developing.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Complete your Customer Service Diploma course successfully and develop yourself to enhance your chances of succeeding in Customer Service sectors and other relevant fields.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        </h2><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> </div>

                        </div>

Institute of Beauty & Makeup

Customer Service

Career Development

Professional Development

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Customer Service Diploma

<div>
	<h3><strong>Description:</strong></h3>
<p>This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers.</p>
<p>Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service.  Because of this, trained customer service and contact centre agents are highly sought after in all industries.</p>
<h3><strong>Entry Requirement</strong></h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds.</li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3><strong>Assessment: </strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<p>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</p>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><strong>Career Path</strong></h3>
<p>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Module 01</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Customer Service</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying Customer Expectations</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing Excellent Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Focusing on the Customer</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service and the Telephone</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Complaints</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Enduring Stress</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Challenges Assertively</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Difficult People</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Stress</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Meeting Expectations</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Setting Goals</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Seven Steps to Customer Problem Solving</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Telephone Techniques</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Fifth Critical Element - Measure It</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Fourth Critical Element - Be a Problem Solver</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Second Critical Element - Defined in Your Organization</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Sixth Critical Element - Reinforce It</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Third Critical Element - Given Life by the Employees</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is Customer Service?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Who Are Your Customers?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Six Critical Elements</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Leadership</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Five Practices of Leadership</td>
					<td> </td>
					<td><span><i></i> 00:45:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Asking the Right Questions</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Close with Vocals</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Closing Down the Voice</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cold and Warm Calls</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing a Script</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Did You Hear Me?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>It's More Than Just a Phase</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Negotiation Techniques</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>News from Within</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Perfecting the Script</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Phone Tag and Getting the Call Back</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sales by Phone</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Saying No</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Staying Out of Voice Mail Jail</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress Busting</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Taking Messages99</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>This is My Mentor</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>To Serve and Delight</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Verbal Communication Techniques</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What's Missing in Telephone Communication?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Who Are Your Customers?</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building the Future</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checklist for Success</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Considerations in Tool Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Evaluating and Reviewing Your Program</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Homegrown vs. Application Service Provider</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Requirement Driven Product Selection</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategies for Customer Retention</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Development Team</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What CRM Is and Who It Serves</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>It Starts at the Top</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Peer Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Build Rapport</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Learn to Listen</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Manners Matter - Etiquette &amp; Customer Service (I)</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Manners Matter - Etiquette &amp; Customer Service (II)</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Getting the Necessary Information</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Performance Evaluations</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Training Doesn't Stop</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Customer Service and Contact Centre Training Diploma</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Customer Service and Contact Centre Training Diploma</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Customer Care

Online Course Marketing

Certificate in Education & Training (CET)

Trainers Course

Teaching & Training

Customer Service and Contact Centre Training Diploma

Skill Up

Healthcare Assistant

Professional Skills Course (PSC)

Health & Social Care

Continuous Professional Development (CPD)

Consent

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Consent in Healthcare

<h3><b>Overview</b></h3>
<p><span>'The customer is always right', is the well-known phrase every customer service and retail professional learns on their first day of work. </span></p>
<p><span>In this <strong>Diploma in Customer Service &amp; Handling Complaints</strong> course, you will gain the skills and expertise to ensure successful customer interactions and keep your customers coming back and loyal to your brand. It will take you through the key elements of customer service, proper etiquette for communicating with customers, and how to meet customers' expectations every time. </span></p>
<p><span>Become an asset to the customer service team of your company by enrolling in this complete customer service skills training course today.</span></p>
<h3><strong>Why buy this Diploma in Customer Service &amp; Handling Complaints?</strong></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Diploma in Customer Service &amp; Handling Complaints</b><span> you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Diploma in Customer Service &amp; Handling Complaints </b><span>does not require you to have any prior qualifications or experience. You can just enrol and start learning. </span></p>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Diploma in Customer Service &amp; Handling Complaints </b><span>was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Diploma in Customer Service &amp; Handling Complaints </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Understanding Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying Customer Expectations</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing Excellent Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Focusing on the Customer</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Focusing on the Customer</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Service and the Telephone</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service and the Telephone</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Handling Complaints</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Complaints</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Enduring Stress</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Enduring Stress</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Diploma in Education & Training (DET)

Diploma in Management Studies (DMS)

Diploma in Professional Studies (DPS)

Diploma in Customer Service & Handling Complaints

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					<div><p><span>Join our Consent Training in Healthcare course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Consent Training in Healthcare course has everything you need to get a great start in this sector.</span></p><p><span>Improving and moving forward is key to getting ahead personally. The Consent Training in Healthcare course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now!</span></p></div>
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					<div alt="Consent Training in Healthcare Course"></div>
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				<div>
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			<h4>You will Learn The Following Things: </h4>  		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>Learn strategies to boost your workplace efficiency.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Hone your skills to help you advance your career.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Acquire a comprehensive understanding of various topics and tips.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Learn in-demand skills that are in high demand among UK employers</span>
									</li>
						</ul>
				</div>
				</div>
				<div>
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					<div><p><span>This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Consent Training in Healthcare. Enrol today and complete the course to achieve a certificate that can change your career forever.</span></p></div>
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			<h2>Details
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				</div>
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			<h4>Perks of Learning with IOMH</h4>  		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>One-to-one support from a dedicated tutor throughout your course.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Study online - whenever and wherever you want.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Instant Digital/ PDF certificate</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>100% money back guarantee</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>12 months access</span>
									</li>
						</ul>
				</div>
				</div>
				<div>
				<div>
			<h4>Process of Evaluation</h4>  		</div>
				</div>
				<div>
				<div>
					<div><p>After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.</p></div>
				</div>
				</div>
				<div>
				<div>
			<h4>Certificate of Achievement</h4>  		</div>
				</div>
				<div>
				<div>
					<div><p><span>After completing the </span><b>Consent Training in Healthcare course</b><span>, you will receive your</span><b> CPD-accredited Digital/PDF Certificate for £5.99. </b><span>To get the </span><b>hardcopy certificate for £12.99, </b><span>you must also pay the shipping charge of just</span><b> £3.99 (UK) and £10.99 (International).</b></p></div>
				</div>
				</div>
				<div>
				<div>
			<h4>Who Is This Course for?</h4>  		</div>
				</div>
				<div>
				<div>
					<div><p><span>This Consent Training in Healthcare is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. </span></p><p><span>On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. </span></p><p><span>This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.</span></p></div>
				</div>
				</div>
				<div>
				<div>
			<h4>Requirements</h4>  		</div>
				</div>
				<div>
				<div>
					<div><p><span>There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Consent Training in Healthcare course.</span></p><p><span>Do note: you must be at least 16 years old to enrol.</span></p><p><span>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.</span></p></div>
				</div>
				</div>
				<div>
				<div>
			<h4>Career Path</h4>  		</div>
				</div>
				<div>
				<div>
					<div><p><span>The certification and skills you get from this </span><span>Consent Training in Healthcare Course</span><span> can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
								</div>
						<div id="menu1">
							<div>
											<div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Module 1: An Introduction to Consent</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>An Introduction to Consent</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 2: Information Regarding Consent</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Information Regarding Consent</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 3: Consent Training in Healthcare Course</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Consenting for Someone Else</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 4: Best Interest Decision Making</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Best Interest Decision Making</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 5: Assessing Capacity</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assessing Capacity</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 6: Providing Care or Treatment to People Who Lack Capacity</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing Care or Treatment to People Who Lack Capacity</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 7: Public Bodies and Services Created by MCA Act 2005</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Public Bodies and Services Created by MCA Act 2005</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 8: UK Acts in Relation to Consent</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>UK Acts in Relation to Consent</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 9: Handling Complaints Regarding Consent.</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Complaints Regarding Consent.</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Consent Training in Healthcare</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Consent Training in Healthcare</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
									</div>
						</div>
						<div id="menu2">
							
						</div>

Join our Consent Training in Healthcare course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Consent Training in Healthcare course has everything you need to get a great start in this sector.
Improving and moving forward is key to getting ahead personally. The Consent Training in Healthcare course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now!
You will Learn The Following Things:
Learn strategies to boost your workplace efficiency.
Hone your skills to help you advance your career.
Acquire a comprehensive understanding of various topics and tips.
Learn in-demand skills that are in high demand among UK employers
This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Consent Training in Healthcare. Enrol today and complete the course to achieve a certificate that can change your career forever.
Details

Perks of Learning with IOMH
One-to-one support from a dedicated tutor throughout your course.
Study online - whenever and wherever you want.
Instant Digital/ PDF certificate
100% money back guarantee
12 months access
Process of Evaluation
After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
After completing the Consent Training in Healthcare course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International).
Who Is This Course for?
This Consent Training in Healthcare is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. 
On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education.
Requirements
There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Consent Training in Healthcare course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.
Career Path
The certification and skills you get from this Consent Training in Healthcare Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.
 Course Curriculum

Module 1: An Introduction to Consent	00:14:00
Module 2: Information Regarding Consent	00:13:00
Module 3: Consent Training in Healthcare Course	00:16:00
Module 4: Best Interest Decision Making	00:20:00
Module 5: Assessing Capacity	00:15:00
Module 6: Providing Care or Treatment to People Who Lack Capacity	00:11:00
Module 7: Public Bodies and Services Created by MCA Act 2005	00:22:00
Module 8: UK Acts in Relation to Consent	00:27:00
Module 9: Handling Complaints Regarding Consent.	00:22:00
Mock Exam - Consent Training in Healthcare	00:20:00
Final Exam - Consent Training in Healthcare	00:20:00


IOMH - Institute of Mental Health

Health Skills

Health & Safety Awareness

Medical Training

Health & Safety

Clinical Skills

Healthcare

Consent Training in Healthcare

<p>Customers with complaints want to be seen as right, feel special, treated fairly and be taken care of. We will show you how to ask questions and listen to fully understand the complaint. Acknowledge and agree with the customer's right to be upset and that a resolution needs to be reached.</p><h3>Learning Objectives</h3><p>Describe the special needs of customers with complaints, Apply four tips for managing customer complaints</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Difficult Situations: Handling Complaints

<p><b>Description</b></p>
<p>This Complaints Handling course is suitable for any member of a team aiming to understand how to properly handle complaints in financial services sector.</p>
<p>In particular, this course will prepare you to:</p>
<ul>
<li>Recognise complaints and the importance of dealing with them appropriately.</li>
<li>Understand how your organisation may receive complaints.</li>
<li>Know the procedure for handling complaints.</li>
<li>Follow the rules and etiquette for handling complaints.</li>
<li>Understand the role of the Financial Ombudsman Service (FOS).</li>
</ul>

LGCA | London Governance and Compliance Academy

Complaints Handling

<div>
<h1>Introduction:</h1>
<p>Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale.</p>
<p>Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs.</p>
<p>This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns.</p>
<p>Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them.</p>
<p>We will also cover more general techniques that can be applied to other types of objections.</p>
<p>Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed.</p>
<h1>What You will Learn:</h1>
<ul>
<li>Why you need to develop credibility early on in the sales process</li>
<li>How to overcome misunderstandings and scepticism regarding a product;</li>
<li>The importance of asking questions, when dealing with customer objections</li>
<li>Why you need to tackle the biggest objection first</li>
<li>The role of listening in handling complaints</li>
<li>The best strategies to use, when dealing with objections or complaints from existing customers</li>
</ul>
<h1>Benefits of taking this Course</h1>
<ul>
<li>Learning important communication skills that you need, in order to close sales</li>
<li>Learning how to address issues, such as customer indifference to your product</li>
<li>Understanding the important role that honesty plays in the sales process</li>
<li>Understanding why you need to develop a keen sense of empathy, when dealing with customers</li>
<li>Learning how and when to follow up with your customers</li>
</ul>
</div>
<br />
<h1>Course Modules/Lessons</h1>
<ul>
<li>Module 1: Developing Preliminary Skills</li>
<li>Module 2: Types of Objections</li>
<li>Module 4: Handling Complaints</li>
</ul>

OnlineCoursesLearning.com

Handling Objections & Overcoming Barriers to Sales Certification

<div>
									<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Professional Customer Service Skills Training</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>Are you ready to take your customer service skills to the next level? Our comprehensive 'Professional Customer Service Skills Training' course is designed to empower you with the knowledge and techniques to excel in customer care.</span></p><p><span>Our Professional Customer Service Skills Training course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Training course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate.</span></p><p><span>Focusing on the customer is at the core of our online professional Customer Service Skills Training course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Training course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional.</span></p><p><span>Enrol in our 'Professional Customer Service Skills Training' course today and unleash your full potential in the world of customer care!</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Why Choose Teachers Training</h2>		</div>
				</div>
				<div>
				<div>
			<p>Some of our website features are:</p>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>This is a dedicated website for teaching</span>
									</li>
								<li>
											<span>
													</span>
										<span>24/7 tutor support</span>
									</li>
								<li>
											<span>
													</span>
										<span>Interactive Content</span>
									</li>
								<li>
											<span>
													</span>
										<span>Affordable price</span>
									</li>
								<li>
											<span>
													</span>
										<span>Courses accredited by the UK's top awarding bodies</span>
									</li>
								<li>
											<span>
													</span>
										<span>100% online </span>
									</li>
								<li>
											<span>
													</span>
										<span>Flexible deadline</span>
									</li>
						</ul>
				</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2> Entry Requirements
</h2>		</div>
				</div>
				<div>
				<div>
			<p>No formal entry requirements. You need to have:</p>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Passion for learning</span>
									</li>
								<li>
											<span>
													</span>
										<span>A good understanding of the English language</span>
									</li>
								<li>
											<span>
													</span>
										<span>Be motivated and hard-working</span>
									</li>
								<li>
											<span>
													</span>
										<span>over the age of 16.</span>
									</li>
						</ul>
				</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Assessment</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed. </span></p><p><span>After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Certification</h2>		</div>
				</div>
				<div>
				<div>
							<p><strong>CPD Certification from The Teachers Training</strong></p><p>Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</p><ul><li>You can get your digital certificate (PDF) for £4.99 only</li><li>Hard copy certificates are also available, and you can get one for only £10.99</li><li>You can get both PDF and Hard copy certificates for just £12.99!</li></ul><p>The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
							</div><table width="100%">				<tbody><tr>
					<td colspan="4">Understanding Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying Customer Expectations</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing Excellent Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Focusing on the Customer</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Focusing on the Customer</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Service and the Telephone</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service and the Telephone</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Handling Complaints</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Complaints</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Enduring Stress</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Enduring Stress</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
				</tbody></table>

The Teachers Training

Professional Skills

Centre for Counselling & Psychotherapy Training (CCPT)

Professional Customer Service Skills Training

<h2 fr-original-style="" style="box-sizing: border-box;">ICA Specialist Certificate in Conduct Risk</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you know what good conduct looks like for a firm and what it looks like for customers? Are you aware of the impacts of poor conduct? Equip yourself with the knowledge and skills to be able to answer these questions and more.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Discover conduct and conduct risk in the context of governance risk and compliance (GRC) frameworks</li><li fr-original-style="" style="box-sizing: border-box;">Review examples of good conduct and how they contribute to good customer and market outcomes</li><li fr-original-style="" style="box-sizing: border-box;">Get to grips with conduct in practice including the UK Senior Managers and Certification Regime, MiFID II, GDPR, handling complaints and vulnerable customers</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">ICA Specialist Certificates, awarded in association with Alliance Manchester Business School, the University of Manchester, will help you quickly gain actionable knowledge to boost your confidence and credibility.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What will I learn?</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Development of the conduct agenda</li><li fr-original-style="" style="box-sizing: border-box;">Core components of conduct risk</li><li fr-original-style="" style="box-sizing: border-box;">What does good conduct look like for a firm?</li><li fr-original-style="" style="box-sizing: border-box;">Know your responsibilities and accountabilities</li><li fr-original-style="" style="box-sizing: border-box;">What does good conduct look like for customers?</li><li fr-original-style="" style="box-sizing: border-box;">Meeting the customer&#39;s objectives ~ the outcomes-focused approach</li><li fr-original-style="" style="box-sizing: border-box;">The importance of good market conduct</li><li fr-original-style="" style="box-sizing: border-box;">Non-financial misconduct</li><li fr-original-style="" style="box-sizing: border-box;">Understanding a conduct framework in practice - the Senior Managers &amp; Certification Regime (UK) </li></ul>

International Compliance Association

ICA Specialist Certificate in Conduct Risk

<p><strong></strong><strong> Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! </strong><strong></strong></p><p>You must have seen doctors explain to patients what treatment they are going to administer in TV shows and movies, and the patient says, 'Ok, doctor, DO IT'. Well, there you have it, this is a form of consent, and it's very important in healthcare. Failing to get proper consent can result in lawsuits!</p><p>When a healthcare provider - like a doctor, nurse, or other healthcare professionals - explains a medical treatment to a patient before the patient agrees to it, it is called Informed consent. This lets the patient ask questions and accept or deny treatment.</p><p>In this Consent Training in Healthcare course, you will be trained on how to take consent as professionals do and ensure that patients understand the treatment they agree to receive. Plus, you will get deep insights into the UK laws on the matter of consent.</p><p>The course is informative and packed with step-by-step lessons on:</p><ul><li>Information Regarding Consent</li><li>Consent Training in Healthcare</li><li>Best Interest Decision Making</li><li>Assessing Capacity</li><li>Providing Care or Treatment to People Who Lack Capacity</li><li>Public Bodies and Services Created by MCA Act 2005</li><li>UK Acts in Relation to Consent</li><li>Handling Complaints Regarding Consent.</li></ul><p>Each lesson is structured, and the course is made in a way that answers all your consent in Healthcare-related questions. You will get everything you need all in one place.</p><p>Enrol in the course and learn about consent in healthcare, 'DO IT.'</p> <p><strong>*** Course Curriculum ***</strong></p><ul><li>Module 1: Introduction</li><li>Module 2: Information Regarding Consent</li><li>Module 3: Consent Training in Healthcare Course</li><li>Module 4: Best Interest Decision Making</li><li>Module 5: Assessing Capacity</li><li>Module 6: Providing Care or Treatment to People Who Lack Capacity</li><li>Module 7: Public Bodies and Services Created by MCA Act 2005</li><li>Module 8: UK Acts in Relation to Consent</li><li>Module 9: Handling Complaints Regarding Consent.</li></ul><p><strong>Assessment Process</strong></p><p>Your skills and knowledge will be tested with an <strong>automated multiple-choice assessment</strong>. You will then receive instant results to let you know if you have successfully passed the Consent Training in Healthcare course.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <li>
                                        <h3>
                                            
                                                Module 1: An Introduction to Consent <span>06:41</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                        
                                                    <span>1: Module 1: An Introduction to Consent</span>

                                                        <span>Preview</span>
                                                    
                                                    <span>06:41</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 2: Information Regarding Consent <span>06:45</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section2">
                                                <li>
                                                    <span>2: Module 2: Information Regarding Consent</span>

                                                    <span>06:45</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 3: Consent Training in Healthcare Course <span>10:54</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section3">
                                                <li>
                                                    <span>3: Module 3: Consent Training in Healthcare Course</span>

                                                    <span>10:54</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 4. Best Interest Decision Making <span>12:20</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section4">
                                                <li>
                                                    <span>4: Module 4. Best Interest Decision Making</span>

                                                    <span>12:20</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 5: Assessing Capacity <span>07:54</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section5">
                                                <li>
                                                    <span>5: Module 5: Assessing Capacity</span>

                                                    <span>07:54</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 6. Providing Care or Treatment to People Who Lack Capacity <span>06:57</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section6">
                                                <li>
                                                    <span>6: Module 6. Providing Care or Treatment to People Who Lack Capacity</span>

                                                    <span>06:57</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 7. Public Bodies and Services Created by MCA Act 2005 <span>04:44</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section7">
                                                <li>
                                                    <span>7: Module 7. Public Bodies and Services Created by MCA Act 2005</span>

                                                    <span>04:44</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 8: UK Acts in Relation to Consent <span>16:04</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section8">
                                                <li>
                                                    <span>8: Module 8: UK Acts in Relation to Consent</span>

                                                    <span>16:04</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Module 9: Handling Complaints Regarding Consent. <span>13:39</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section9">
                                                <li>
                                                    <span>9: Module 9: Handling Complaints Regarding Consent.</span>

                                                    <span>13:39</span>

                                                        
                                                                                                                                                                                                            </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Assessment (Optional) <span>21:00</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section10">
                                                <li>
                                                    <span>10: Assessment</span>

                                                    <span>21:00</span>

                                                                                                                                                                                                                    
                                                </li>
                                        </ul>
                                    </li>
                                    <li>
                                        <h3>
                                            
                                                Order Your Certificate <span>02:00</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section11">
                                                <li>
                                                    <span>11: Order Your CPD Certificate</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                                <li>
                                                    <span>12: Order Your QLS Endorsed Certificate</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Consent Training in Healthcare course is for people who want to quickly and easily learn about Consent Training in Healthcare.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Nurse</li><li>Medical Receptionist</li><li>Nurse Assistant</li><li>Doctor's assistant</li></ul><p>The average salary for nurse jobs is £33,384 per year in the United Kingdom.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Cademy certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed</p></div>

                        </div>

Academy for Health and Fitness

<p><strong>Customer Service Level 2: </strong>In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.</p><p> </p><p><strong>Module 1: Introduction to Customer Service</strong></p><p>The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries.</p><p><strong>Module 2: Customer Needs Assessment and Problem Solving</strong></p><p>Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer.</p><p><strong>Module 3: Effective Customer Engagement and Relationship Management</strong></p><p>Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty.</p><p><strong>Module 4: Handling Complaints and Service Recovery</strong></p><p>Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight.</p><p><strong>Module 5: Multi-Channel and Global Customer Service</strong></p><p>In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.</p><p> </p><p><strong>Course Features:</strong></p><ul><li><strong>Interactive Learning:</strong> Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course.</li><li><strong>Expert Instruction:</strong> Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module.</li><li><strong>Practical Applications:</strong> From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios.</li><li><strong>Flexible Learning:</strong> Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience.</li><li><strong>Certification:</strong> Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.</li></ul><p> </p><p><strong>Conclusion:</strong></p><p>Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Introduction to Customer Service</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Customer Service</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Customer Needs Assessment and Problem Solving</h4><div><div><ul><li><div>
<span></span><h5>
Customer Needs Assessment and Problem Solving</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Effective Customer Engagement and Relationship Management</h4><div><div><ul><li><div>
<span></span><h5>
Effective Customer Engagement and Relationship Management</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Handling Complaints and Service Recovery</h4><div><div><ul><li><div>
<span></span><h5>
Handling Complaints and Service Recovery</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Multi-Channel and Global Customer Service</h4><div><div><ul><li><div>
<span></span><h5>
Multi-Channel and Global Customer Service</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Customer Service Level 2

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<h2><b>Course Description</b></h2>
<div>
<p><span>Get instant knowledge from this bite-sized Consent Training in Healthcare Course Part - 2 course. This course is very short and you can complete it within a very short time. In this Consent Training in Healthcare Course Part - 2 course you will get fundamental ideas of consent in the healthcare sector, the key understanding of the MCA Act 2005, providing treatment to people who lack capacity and so on. Enrol in this course today and start your instant first step towards learning about assessing capacity. Learn faster for instant implementation.</span></p>
</div>
<h2><b>Learning Outcome</b></h2>
<ul>
<li><span>Understand how to assess capacity </span></li>
<li><span>Gain in-depth knowledge of providing care or treatment to people who lack capacity </span></li>
<li><span>Deepen your understanding of public bodies and services created by MCA Act 2005 </span></li>
<li><span>Understand the UK acts in relation to consent </span></li>
<li><span>Learn about handling complaints regarding consent</span></li>
</ul>
<h2><b>How Much Do Healthcare Administrators Earn?</b></h2>
<ul>
<li><span>Senior - £58,000 (Apprx.) </span></li>
<li><span>Average - £35,000 (Apprx.) </span></li>
<li><span>Starting - £21,000 (Apprx.) </span></li>
</ul>
<h2><strong>Requirement</strong></h2>
<p>Our<strong> Consent Training in Healthcare Course Part - 2 </strong>is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p><table>				<tbody><tr>
					<td colspan="4">Consent Training in Healthcare Course Part - 2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Assessing Capacity</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Providing Care or Treatment to People Who Lack Capacity</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: Public Bodies and Services Created by MCA Act 2005</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: UK Acts in Relation to Consent</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 05: Handling Complaints Regarding Consent</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Consent Training in Healthcare Course Part - 2</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

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