Name: Apache Kafka Series - Kafka Monitoring?? and Operations
Price: 41.99 GBP
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<p>Turn your skills into a competitive advantage that is recognised globally and endorsed for quality by QLS, the UK's most reputable high-quality course auditor.</p><p>Individuals, especially children, can benefit significantly from counselling provided by trained professionals. This service assists in navigating difficult life circumstances, such as the death of a loved one, family crisis and many more. Although it might not be a "magic" fix for their problems and predicaments, it can be a useful complement to more practically oriented assistance. Enrol now to learn about the ins and outs of counselling and gain skills in providing emotional support with a problem-solving approach.</p><p>This premium QLS endorsed Counsellor Training course comes with intensive study modules, dedicated tutor assistance, customer support, flexible learning opportunity and a globally recognised certification all-together. Thus, successful completion of our Counsellor Training course will give you limitless opportunities anywhere and everywhere, since the value of QLS endorsed courses are quite high, to say the least!!</p><p>What's more, the quality of our first-class course is uncompromising for both you and us. You will be taught the richest of materials from this exquisite Counsellor Training course, enabling you to open up a vast world of opportunities for you to grasp and gain success from. For the price point, this course is actually an absolute steal! It's an investment you absolutely do not want to miss out on!</p><p>So, why delay any longer? Benefit your career progression by joining us today and distinguish yourself as, unquestionably, the most skilled one in your workplace!</p><p><strong>Why Learn with us: </strong></p><p>We, as one of the leading eLearning service providers across the globe, strive to provide all our learners with the best eLearning experience possible that can make a real difference in their career progression.</p><p><strong>Our Service for the </strong><strong>Counsellor Training</strong><strong> Includes: </strong></p><ul><li>Intensive Study Notes</li><li>Tutor Support</li><li>Customer Support</li><li>Assignment Help</li><li>QLS Endorsed Certificate</li><li>24/7 Learning Portal Access</li><li>Widely Compatible Study Materials</li></ul><p><strong>Course Curriculum of </strong><strong>Counsellor Training</strong></p><ul><li><strong>Module 01:</strong> Counselling and Counsellors</li><li><strong>Module 02:</strong> Theories and Models of Counselling (Part 1)</li><li><strong>Module 03:</strong> Theories and Models of Counselling (Part 2)</li><li><strong>Module 04:</strong> Legal, Cultural and Ethical Issues in Professional Counselling</li><li><strong>Module 05:</strong> Forms of Psychotherapy</li><li><strong>Module 06:</strong> Childhood and Adolescent Psychiatric Disorders</li><li><strong>Module 07:</strong> Counselling Children and Adolescents in Schools</li><li><strong>Module 08:</strong> Counselling Trauma and Substance Abuse</li><li><strong>Module 09:</strong> Counselling Stress and Anxiety Disorders</li><li><strong>Module 10:</strong> Counselling Personality Disorders</li><li><strong>Module 11:</strong> Counselling Mood Disorders and Depression</li><li><strong>Module 12:</strong> Counselling Eating &amp; Sleeping Disorders</li><li><strong>Module 13:</strong> Life Coaching and Career Counselling</li><li><strong>Module 14:</strong> Couple and Family Counselling</li><li><strong>Module 15:</strong> Counselling Self-Harm and Suicide</li><li><strong>Module 16:</strong> Engaging and Assessing the Patients</li><li><strong>Module 17:</strong> Helping the Client in Crisis</li><li><strong>Module 18:</strong> Crisis Intervention</li><li><strong>Module 19:</strong> Low Intensity CBT Treatment</li><li><strong>Module 20:</strong> Medication and Therapy in the Treatment of Mental Illness</li><li><strong>Module 21:</strong> Communication Skills and Empathy in Counselling</li></ul><p><strong>Assessment &amp; Certification</strong></p><p>Learners must submit a comprehensive summerised assignment on all the units that will be assessed by our expert tutor if all the learning outcomes are met as per the standard set by QLS. After the quality check, learner will be provided with the Counsellor Training certificate.</p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>An endorsed certificate will be issued to learners at the end of the course as recognition of course completion. Provided that learner completes all the assessment of a course can claim for certificate.</p><p><strong>Endorsement:</strong></p><p>QLS endorsed this certified course as a highly qualified, non-regulated provision and training programme. There will be a trainer to answer all your questions including your progression routes into further higher education.</p><h2>
        
        <div>CPD</div>
    </h2>

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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

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                            <p>Our course is open for everyone. This Counsellor Training is ideal for those who aspire to gain in-depth knowledge &amp; efficient skill to embark into the relevant sector as a promising potential.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal requirements needed for this Counsellor Training course. So learners do not require any prior qualifications to enrol in this course.</p>
                        </div>

Kingston Open College

Psychology Counselling

Counselling Skills

Centre for Counselling & Psychotherapy Training (CCPT)

Counselling

Christian Counselling

Child Counselling

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Level 7 Diploma in Counsellor Training  - QLS Endorsed

General Admission

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			<h4><strong>Interactive Course for Prospective Customer Service Provider</strong></h4>
<p><span>Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. </span></p>
<p><span>Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. Learn how to deal with difficult customers as how you react will determine the outcome of your interaction. Learn how to avoid confrontation and solve problems calmly and not to get flustered. </span></p>
<p><span>This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Go home without a headache after the end of the day with improved communication skills which you can learn through this course.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Customer Service Skills Course</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed </span><b>Customer Service Skills Course</b><span> into </span><b>37</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>1 day, 7 hours</b><span> and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Customer Service Skills Course</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Customer Service Skills Course </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Customer Service Skills Course</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p><table>				<tbody><tr>
					<td colspan="4"> Customer Service</td>
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					<td><i></i></td>
					<td>Introduction To Customer Service</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Power of Positive Thinking in Customer Service</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Types of Difficult Customers and How to Help them</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td><i></i></td>
					<td>Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
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					<td colspan="4">Customer Service Basics</td>
				</tr>
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					<td><i></i></td>
					<td>Customer Service Skills Training Templates</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Customer Service &amp; Retention Checklist</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Customer Service Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td colspan="4">Customer Service Skills</td>
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					<td><i></i></td>
					<td>First Lesson</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td><i></i></td>
					<td>Second Lesson</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Third Lesson</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td><i></i></td>
					<td>Fourth Lesson</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td><i></i></td>
					<td>Fifth Lesson</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td colspan="4">Microsoft Word</td>
				</tr>
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					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Opening Word</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Four - Your First Document</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Five - Basic Editing Tasks</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Six - Basic Formatting Tasks</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Seven - Formatting Paragraphs</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Module Eight - Advanced Formatting Tasks</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Nine - Working with Styles</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Ten - Formatting the Page</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Eleven - Sharing Your Document</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td colspan="4">Microsoft Excel</td>
				</tr>
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					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Two - Opening Excel</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Module Four - Your First Worksheet</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Five - Viewing Excel Data</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Six - Building Formulas</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Seven - Using Excel Functions</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Eight - Using Quick Analysis</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Nine - Formatting Your Data</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Ten - Using Styles, Themes, and Effects</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Eleven - Printing and Sharing Your Workbook</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Twelve - Wrapping Up</td>
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					<td><span><i></i> 01:00:00</span></td>
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					<td colspan="4">Final Exam</td>
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iStudy UK

Customer Care

Online Course Marketing

Customer Service

Professional Skills

Professional Skills Course (PSC)

Customer Service Skills Course

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                <b>Quality Guarantee:</b>
                <p>Promising training excellence, satisfaction gurantee</p>
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                <p>Accredited by </p>
                <p>CPD UK &amp; Quality License Scheme</p>
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                <p>Tutor Support </p>
                <p>Unlimited support via email, till you complete the course</p>
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                <b>Recognised Certification:</b>
                <p>Accepted by thousands of professional bodies </p>
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                <p>Start Anytime </p>
                <p>With 1 year access to the course materials</p>
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                <p>Online Learning </p>
                <p>Learn from anywhere, whenever you want  </p>
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<p>This course will teach you practical strategies to declutter your workspace, manage paperwork and boost productivity. In this course, you will learn effective filing systems, digital organisation techniques and time-saving methods to keep your documents in order.</p>
<h2><strong>This course at a glance </strong></h2>
<ul>
<li>Accredited by CPD UK</li>
<li>Endorsed by Quality Licence Scheme</li>
<li>Learn how to build a plan to get started</li>
<li>Know what to keep in paper organisation</li>
<li>Understand how to let go of difficult papers</li>
<li>Know how it is like to go paperless and the application recommendations</li>
<li>Learn the keys to successful maintenance</li>
<li>Know how to deal with receipts</li>
<li>Learn how to create a system</li>
<li>Understand how to declutter step by step</li>
<li>Know the techniques to start and finish successful projects</li>
<li>Discover the industry's best practices to follow for maximising desirable results</li>
</ul>
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<h2>Why Paper Organisation Course right for you?</h2>
<p>This extensive course is beneficial for those who want to learn how to quickly organise research papers and team the paper clutter. You will learn the benefits of taming the paper clutter, what essential papers to keep, building a plan, and let go of difficult papers. This interactive course will educate you on the steps of decluttering, organising and finding homes and keys to successful maintenance. You will discover real-life examples such as steps to deal with receipts, personal finances, home office, and personal finances.</p>
<p>By the end of the course, you will have a clear understanding of paper clutter, its benefits, steps of decluttering, and the process to organise and find homes.</p>
<h2>Paper Organisation Course Details</h2>
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            Accredited by             
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CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.</p>
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The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.
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            Course Curriculum            
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<h4>About The Course</h4>
<ul>
<li>Tame the Paper Clutter Introduction</li>
</ul>
<h4>Team The Paper Clutter</h4>
<ul>
<li>Forms of Paper Clutter</li>
<li>Benefits of Taming The Paper Clutter</li>
<li>Building a Plan to Get Started</li>
<li>What to Keep</li>
<li>Letting Go of Difficult Papers</li>
<li>Steps of Decluttering</li>
<li>Organizing and Finding Homes</li>
<li>Going Paperless and Application Recommendations</li>
<li>Keys to Successful Maintenance</li>
</ul>
<h4>Real Life Example</h4>
<ul>
<li>Decluttering Step by Step Home Office's Project</li>
<li>Dealing with Receipts</li>
<li>Personal Finances</li>
<li>Business Month Closure</li>
<li>Creating a System</li>
<li>Home Office</li>
</ul>
<h4>Next Steps</h4>
<ul>
<li>Next Steps</li>
</ul>
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            Who should take this course?            
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<p>This comprehensive paper organisation course is suitable for those who want to gain in-depth knowledge in paper cluttering, its benefits, and decluttering. It is ideal for those who want to have control over their paper or wish to go paperless.</p>
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            Entry Requirements            
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<li>There are no academic entry requirements for this paper organisation course, and it is open to students of all academic backgrounds.</li>
<li>However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.</li>
</ul>
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            Assessment Method            
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<p>This paper organisation course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.</p>
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            Certification            
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<h4>Endorsed Certificate from Quality Licence Scheme</h4>
<p>
After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is Â£65.</p>
<h4>Certificate of Achievement from Lead Academy</h4>
<p>
After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35.
            </p></div>
        </div>
    </div>
	<p></p>
</div><h2><b>FAQs</b></h2>

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										Is CPD a recognised qualification in the UK?									
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										<p>CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. </p>
									</div>
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										Are QLS courses recognised?									
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										<p>Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. </p>
									</div>
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							</div>
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										When will I receive my certificate?									
								</h3>
								<div id="panelsStayOpen-collapse25">
									<div>
										<p>For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. </p>
									</div>
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							</div>
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										Can I pay by invoice?									
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										<p>Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. </p>
									</div>
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										Can I pay via instalment?									
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										<p>Yes, you can pay via instalments at checkout. </p>
									</div>
								</div>
							</div>
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										How to take online classes from home?									
								</h3>
								<div id="panelsStayOpen-collapse31">
									<div>
										<p>Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. </p>
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										Does age matter in online learning?									
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										<p>No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. </p>
									</div>
								</div>
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										When I will get the login details for my course?									
								</h3>
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									<div>
										<p>After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org </p>
									</div>
								</div>
							</div>
												</div>

Lead Academy

Paper Organisation Course Online

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                </div>
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                <b>Quality Guarantee:</b>
                <p>Promising training excellence, satisfaction gurantee</p>
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                </div>
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                <p>Accredited by </p>
                <p>CPD UK &amp; Quality License Scheme</p>
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                <b>Tutor Support:</b>
                <p>Unlimited support via email, till you complete the course</p>
            </div>
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                </div>
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                <b>Recognised Certification:</b>
                <p>Accepted by thousands of professional bodies</p>
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                </div>
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                <b>Start Anytime:</b>
                <p>With 1 year access to the course materials</p>
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        </div>
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                </div>
                            <div>
                <b>Online Learning:</b>
                <p>Learn from anywhere, whenever you want</p>
            </div>
        </div>
    </div>
    
<div>
<p>This course will teach you the art of delivering exceptional customer service that leaves a lasting impact on your customers. From effective communication to problem-solving and building customer loyalty, this course equips you with the skills needed to exceed customer expectations.</p>
<h2><strong>This course at a glance </strong></h2>
<ul>
<li>Accredited by CPD UK</li>
<li>Endorsed by Quality Licence Scheme</li>
<li>Understand what customer service is.</li>
<li>Understand the importance of customer service.</li>
<li>Discover the strategies required to serve your customers.</li>
<li>Develop customer service skills.</li>
<li>Learn to keep your customers satisfied with your service.</li>
<li>Know how to make more money through customer retention.</li>
<li>Learn to deal with difficult customers.</li>
<li>Learn to avoid unhealthy customer service practices.</li>
</ul>
</div>
<div>
<h2>Why Ultimate Customer Service Training Course right for you?</h2>
<p>This ultimate customer service training course online will help you gain a better understanding of what customer service is and how you can offer the best service to your customers. This comprehensive online course will also learn to enhance customer satisfaction and avoid unhealthy customer service practices.</p>
<p>This one is the most popular customer service courses online level as it will introduce you to various strategies and techniques to keep your customers happy and help you practice the same. You will also learn to deal with difficult customers by taking this extensive online course.</p>
<p>By the end of this course, you will understand what customer service is and its benefits for your customers. After taking this career advancement course, you will also be able to enhance your knowledge of customer service and take a step in the direction of becoming a confident customer service executive.</p>
<h2>Ultimate Customer Service Training Course Details</h2>
<p>    </p><div>
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            Accredited by             
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            <div>
                

CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.<p></p>
<p> </p>
<p>
The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.
            </p></div>
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        <h3 id="small-panelsStayOpen-heading653baee817e1a">
            
            Course Curriculum            
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            <div>
                <p></p>
<h4>Introduction</h4>
<ul>
<li>WHY Customer Service Is CRITICAL to Your Business</li>
<li>Good Isn't Good Enough</li>
<li>We Are ALL in the 'Helping Field'</li>
<li>Providing 'Concierge' Level of Service</li>
<li>The 5 Tenets of TQM</li>
<li>How to Boost Customer Satisfaction</li>
<li>How to Avoid The 10 Deadly Sins of Customer Service!</li>
<li>More Money $$$ - Through Customer Retention</li>
<li>How Much is a Customer Worth? $$$</li>
<li>Do You Understand Your Customer</li>
<li>Dealing With Difficult Customers</li>
<li>'LEAP' Into Customer Service</li>
<li>Exceptional Phone Service</li>
<li>WHY Customers Buy From YOU! $$$</li>
</ul>
<p>            </p></div>
        </div>
    </div>
	    <div>
        <h3 id="small-panelsStayOpen-heading653baee817e21">
            
            Who should take this course?            
        </h3>
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                <p></p>
<p>This comprehensive ultimate customer service training course online is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of customer service.</p>
<p>            </p></div>
        </div>
    </div>
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        <h3 id="small-panelsStayOpen-heading653baee817e26">
            
            Entry Requirements            
        </h3>
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            <div>
                <p></p>
<ul>
<li>There are no academic entry requirements for this ultimate customer service training course online, and it is open to students of all academic backgrounds.</li>
<li>However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.</li>
</ul>
<p>            </p></div>
        </div>
    </div>
	    <div>
        <h3 id="small-panelsStayOpen-heading653baee817e2d">
            
            Assessment Method            
        </h3>
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                <p></p>
<p>This ultimate customer service training course online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%.</p>
<p>            </p></div>
        </div>
    </div>
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        <h3 id="small-panelsStayOpen-heading653baee817e34">
            
            Certification            
        </h3>
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            <div>
                <p></p>
<h4>Endorsed Certificate from Quality Licence Scheme</h4>
<p>
After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is Â£65.</p>
<h4>Certificate of Achievement from Lead Academy</h4>
<p>
After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35.
            </p></div>
        </div>
    </div>
	<p></p>
</div><h2><b>FAQs</b></h2>

					<div id="accordionPanelsStayOpenExample">
													<div>
								<h3 id="panelsStayOpen-heading21">
									
										Is CPD a recognised qualification in the UK?									
								</h3>
								<div id="panelsStayOpen-collapse21">
									<div>
										<p>CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading23">
									
										Are QLS courses recognised?									
								</h3>
								<div id="panelsStayOpen-collapse23">
									<div>
										<p>Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading25">
									
										When will I receive my certificate?									
								</h3>
								<div id="panelsStayOpen-collapse25">
									<div>
										<p>For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading27">
									
										Can I pay by invoice?									
								</h3>
								<div id="panelsStayOpen-collapse27">
									<div>
										<p>Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading29">
									
										Can I pay via instalment?									
								</h3>
								<div id="panelsStayOpen-collapse29">
									<div>
										<p>Yes, you can pay via instalments at checkout. </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading31">
									
										How to take online classes from home?									
								</h3>
								<div id="panelsStayOpen-collapse31">
									<div>
										<p>Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading33">
									
										Does age matter in online learning?									
								</h3>
								<div id="panelsStayOpen-collapse33">
									<div>
										<p>No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. </p>
									</div>
								</div>
							</div>
														<div>
								<h3 id="panelsStayOpen-heading35">
									
										When I will get the login details for my course?									
								</h3>
								<div id="panelsStayOpen-collapse35">
									<div>
										<p>After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org </p>
									</div>
								</div>
							</div>
												</div>

Ultimate Customer Service Training Course Online

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PLEASE Note:</strong> We are also able to deliver this course,<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> inhouse,</strong> as well as <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">classroom based</strong>, at a time and location to suit your needs.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 1 Day online workshop is designed around the <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROUD Principle&reg;</strong> an innovative and powerful customer service model which builds into a set of key principles in achieving excellent customer service.&nbsp; Through its simplicity and ease of use it can create a unified customer-focused culture and philosophy within an organisation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PROUD Principle&reg;</strong> instils positive behaviours and provides a simple framework to achieve a consistent, excellent customer service experience from start to finish.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the workshop, participants will:</p><ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Be able to engage professionally when speaking with customers</li>
<li fr-original-style="" style="box-sizing: border-box;">Develop skills in identifying a customers&rsquo; needs and handling their enquiries effectively</li>
<li fr-original-style="" style="box-sizing: border-box;">Learn to listen effectively, ask questions and summarise to respond fully to a customer request</li>
<li fr-original-style="" style="box-sizing: border-box;">Have a set of workable tools to utilise in their work</li>
<li fr-original-style="" style="box-sizing: border-box;">Feel confident in providing exceptional customer service.</li>
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Outline</p><ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Proud Principle&reg; &ndash; Customer Excellence Service Model<br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Overview of the model</li>
<li fr-original-style="" style="box-sizing: border-box;">Defining the Customer <br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Internal / External</li>
<li fr-original-style="" style="box-sizing: border-box;">First impressions count:<br fr-original-style="" style="box-sizing: border-box;">&nbsp; &nbsp; - projecting the right image (language, voice and non-verbal messages)<br fr-original-style="" style="box-sizing: border-box;">&nbsp; &nbsp; - building and maintaining rapport</li>
<li fr-original-style="" style="box-sizing: border-box;">Understanding the importance of Perception &amp; Expectation</li>
<li fr-original-style="" style="box-sizing: border-box;">Developing key interpersonal skills in customer service<br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Active Listening &amp; Using Powerful questions</li>
<li fr-original-style="" style="box-sizing: border-box;">Proud Principle&reg; &ndash; Customer Excellence Service Model<br fr-original-style="" style="box-sizing: border-box;">&nbsp; - Using the PROUD Principle&reg;</li>
<li fr-original-style="" style="box-sizing: border-box;">How to handle difficult customers</li>
<li fr-original-style="" style="box-sizing: border-box;">Dealing with challenging requests</li>
<li fr-original-style="" style="box-sizing: border-box;">Embedding a PROUD Principle&reg; Customer culture in the organisation</li>
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course start: 9.00 am - Log-on, admin, introductions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course Finish: 3.30pm</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There will be frequent rest/comfort breaks interspersed throughout the workshop.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><ul fr-original-style="" style="box-sizing: border-box;">
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: var(--text-alt); letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="color: var(--text-alt); letter-spacing: -0.05px;">Delivery:</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Tutor led, highly interactive, engaging content utilising online applications and tools with active slides, interactive whiteboards and breakout rooms. We use online exercises, case-studies, practical examples, and associated video clips; as well as faciliated group discussions around the topic areas to ensure learning.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: var(--text-alt); letter-spacing: -0.05px; background-color: transparent; font-size: 14px; box-sizing: border-box;" fr-original-style="color: var(--text-alt); letter-spacing: -0.05px; background-color: transparent; font-size: 14px;">Fees include:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="color: var(--text-alt); letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="color: var(--text-alt); letter-spacing: -0.05px;">Electronic (pdf) copies of all Slides, Manual.</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="letter-spacing: -0.05px;">&#39;Certificate of&nbsp;</span><span style="letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="letter-spacing: -0.05px;">Attendance</span><span style="letter-spacing: -0.05px; box-sizing: border-box;" fr-original-style="letter-spacing: -0.05px;">&#39; signed, PMR Training and Development Ltd</span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p>

PMR Training and Development Ltd

Customer Experience

Customer Relations

Customer Success (CS)

Customer Relationship Management

Customer Experience Management

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

 Achieving Customer Service Excellence - PROUD Principle® (Online)

General admission

School of Business and Technology London

QUALIFI Level 3 Diploma in Health and Social Care

<section>
						<div>
					<div>
			<div>
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				<div>
			<h2><b>Overview</b></h2>		</div>
				</div>
				<div>
				<div>
							<p><span>By enroling in Call Centre Training, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Call Centre Training course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Call Centre Training course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Call Centre Training Program.</span></p><p><span>So enrol in our Call Centre Training course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
				</div>
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		</div>
							</div>
		</section>
				<section>
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				<div>
			<h2><b>Description</b>
</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>Enroling in this Call Centre Training course can improve your Call Centre Training perspective, regardless of your skill levels in the Call Centre Training topics you want to master. If you're already a Call Centre Training expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Call Centre Training insights that will help you make the most of your time. This Call Centre Training course will act as a guide for you if you've ever wished to excel at Call Centre Training.</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
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				<div>
			<h2><b>Why Choose Us?</b></h2>		</div>
				</div>
				<div>
				<div>
							<ul><li><span>After successfully completing the Call Centre Training Course, you will receive a </span><b>FREE PDF Certificate </b><span>as evidence of your newly acquired abilities.</span></li><li><span>Lifetime access to the whole collection of Call Centre Training learning materials.</span></li><li><span>Online test with immediate results</span></li><li><span>Enroling in the course has no additional cost.</span></li><li><span>You can study and complete the Call Centre Training course at your own pace.</span></li><li><span>Study for the Call Centre Training course using any internet-connected device, such as a computer, tablet, or mobile device.</span></li></ul>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2><b>Who Is This Course For?</b></h2>		</div>
				</div>
				<div>
				<div>
							<p><span>This Call Centre Training course is a great place to start if you're looking to start a new career in Call Centre Training field. This training is for anyone interested in gaining in-demand Call Centre Training proficiency to help launch a career or their business aptitude. </span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2><b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
							<p><span>The Call Centre Training course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Call Centre Training, without any fuss.</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2><b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
							<p><span>This Call Centre Training training will assist you develop your Call Centre Training ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Call Centre Training professional story and personalise your path to a new career. Furthermore, developing this Call Centre Training skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section> <div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Call Centre</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Call Centre</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Traits of a Call Centre Agent</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Traits of a Call Centre Agent</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Agent and Customer Relationship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Agent and Customer Relationship</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Telephone Etiquettes</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Telephone Etiquettes</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Communication Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Negotiation Techniques</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Negotiation Techniques3</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Managing Difficult Clients</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Managing Difficult Clients</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Call Centre Metrics and Benchmarks</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Call Centre Metrics and Benchmarks</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Call Centre Technology and Trends</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Call Centre Technology and Trends</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

NextGen Learning

Call Centre Training Course

<div> <div>     </div> <div>  <div> <div> <h3><strong>Highlights of the Course</strong></h3> <ul> <li><i></i><strong>Course Type:</strong> Self-Paced Online Learning</li> <li><i></i><b>Accreditation:</b>  Pearson Edexcel</li> <li><i></i><b>Qualification: </b>Nationally Recognised Qualification</li> <li><i></i><b>Study Materials: </b>High-Quality E-Learning Study Materials</li> <li><i></i><b>Certificate</b>: Certificate upon passing the official exam</li> <li><i></i><b>Access:</b> 1 Year Access</li> <li><i></i><b>Tutor Support:</b> Paid Tutor Support</li> <li><i></i><b>Customer Support:</b> 24/7 live chat available</li> </ul> </div> </div> <div> <div> <hr /> <h3><strong>What you will learn from this course?</strong></h3> <p>Upon successful completion of this GCSE Maths Course, you will be able to:</p> <ul> <li><i></i>Become fluent in your understanding, skills, and knowledge of mathematical concepts and techniques</li> <li><i></i>Know how to use mathematical reasoning, inference and deduction, and conclusion-making</li> <li><i></i>Possess the capacity to comprehend, interpret, and communicate mathematical knowledge in a variety of context- and content-appropriate ways</li> <li><i></i>Know how to apply the skills you acquired from this course in a real-life context</li> <li><i></i>Learn how to apply mathematical techniques to address diverse issues</li> </ul> </div> </div> <div> <div> <div> <hr /> <h3><strong>GCSE Maths Course - Foundation Tier GCSE Maths Online</strong></h3> <p>This GCSE Maths Course is accredited by Pearson Edexcel and regulated by Ofqual, making it a nationally recognised credential that will improve your CV and set you apart from the competition. This comprehensive course will equip you with the knowledge and qualifications you need to demonstrate your grasp of fundamental math theories like algebra, ratio, geometry, probability, statistics, etc.</p> <p>Towards the end of this course, you will gain extensive mathematical skills and expertise to pass the official exam and address potential issues around you.</p> </div> <div> <h3><strong>Who is this Course for?</strong></h3> <p>The following individuals may benefit from this GCSE Maths Course:</p> <ul> <li>University applicants</li> <li>Students who require a grade within grades 1-5</li> <li>Anyone who finds the higher tier difficult</li> <li>Anyone interested to build a career in STEM</li> <li>Anyone planning to take maths in A-level</li> <li>Anyone trying to increase their chances of landing a job</li> <li>Anyone who desires to develop their mathematical foundations</li> </ul> <p>Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.</p> </div> <div> <h3><strong>Eligibility Requirements</strong></h3> <p>This GCSE Maths Course has no academic prerequisites and is open to students from all academic disciplines.</p> </div> <div> <h3><strong>Career Path</strong></h3> <p>This GCSE Maths Course will provide you with a fresh opportunity to enter the relevant job market and successfully escalate to advanced vocational study. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.</p> </div> <div> <h3><strong>Assessment Procedure</strong></h3> <p>Students must complete a variety of interactive online examinations at the conclusion of each module to evaluate the understanding and skills they are learning in this GCSE Maths Course. These assessments also determine if students can demonstrate these skills effectively. At the end of the module, you can also keep track of your progress and regularly check your score.</p> <p>Upon successfully completing this course, you can schedule your official exam by contacting us at <a href="/cdn-cgi/l/email-protection#6c05020a032c1f181908151c00091442031e0b"><span>[email protected]</span></a>.</p> <h4><strong>About Official Exam</strong></h4> <p>There are three paper-based tests in the Pearson Edexcel GCSE Maths Foundation Tier.</p> <p><b>Assessment Format of Paper 1</b></p> <ul> <li>Concepts covered: Number, algebra, ratio, proportion and rates of change, geometry and measures, probability and statistics</li> <li>Exam time: 1 Hour 30 minutes written exam</li> <li>Total marks: 80</li> <li>Total weight: 33.33% of GCSE</li> <li>Question format: Written examination papers with a range of different question types</li> <li>Other information: No calculator is allowed</li> </ul> <p><b>Assessment Format of Paper 2</b></p> <ul> <li>Concepts covered: Number, algebra, ratio, proportion and rates of change, geometry and measures, probability and statistics</li> <li>Exam time: 1 Hour 30 minutes written exam</li> <li>Total warks: 80</li> <li>Total weight: 33.33% of GCSE</li> <li>Question format: Written examination papers with a range of different question types</li> <li>Other information: Calculator is allowed</li> </ul> <p><b>Assessment Format of Paper 3</b></p> <ul> <li>Concepts covered: Number, algebra, ratio, proportion and rates of change, geometry and measures, probability and statistics</li> <li>Exam time: 1 Hour 30 minutes written exam</li> <li>Total marks: 80</li> <li>Total weight: 33.33% of GCSE</li> <li>Question format: Written examination papers with a range of different question types</li> <li>Other information: Calculator is allowed</li> </ul> </div> </div> </div> </div> </div><p><span>This GCSE Maths Course is accredited by Pearson Edexcel and regulated by Ofqual.</span></p> <h2></h2> <h2><strong>What is Pearson Edexcel?</strong></h2> <p><span>The academic and general qualification Pearson Edexcel is created to advance and improve learners' skills while advancing knowledge. With the aid of Edexcel certifications, students can advance either into a higher education programme or right into the workforce. They are based on the excellence and traditions of the British educational system and have been made current and simple for both UK and international students to access. </span></p> <h4><strong>Benefits of Pearson Edexcel </strong></h4> <ul> <li><span>They lead the way in digital teaching, learning and assessments </span></li> <li><span>This qualification is recognised in the UK and across the world</span></li> <li><span>It is valued by employers all over the world</span></li> <li><span>Improve your employment prospects</span></li> <li><span>Boost your job satisfaction</span></li> <li><span>Promotes career advancement</span></li> <li><span>Enhances your CV</span></li> <li><span>Provides you with a competitive edge in the job market</span></li> </ul> <h2></h2> <h2><strong>What is Ofqual?</strong></h2> <p><span>Qualifications, exams, and assessments are governed in England by Ofqual (The Office of Qualifications and Examinations Regulation). They are in charge of identifying the knowledge, skills, and understanding that students have displayed, and also ensuring that all the assessments and exams reveal what a student has accomplished.</span></p> <h4><strong>Benefits of Ofqual Regulation</strong></h4> <ul> <li><span>This regulation is valued internationally </span></li> <li><span>Created in accordance with specific national standards</span></li> <li><span>Designed in collaboration with industry to guarantee their suitability.</span></li> <li><span>Accurately reflect the knowledge, abilities, and understanding that the learners have shown.</span></li> <li><span>Candidates who have obtained a qualification that is governed by Ofqual are seen with greater confidence by employers.</span></li> </ul><div> <h3> <span>Course Curriculum</span> </h3> <div> <table> <tbody><tr> <td colspan="4">Initial Assessment</td> </tr> <tr> <td><i></i></td> <td> Initial Assessment </td> <td> </td> <td><span><i></i> 01:00:00</span></td> </tr> <tr> <td colspan="4">Algebra FT</td> </tr> <tr> <td><i></i></td> <td> Algebra FT </td> <td> </td> <td><span><i></i> 01:00:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Algebra FT</td> <td> </td> <td><span><i></i> 02:14:00</span></td> </tr> <tr> <td colspan="4">Geometry FT</td> </tr> <tr> <td><i></i></td> <td> Geometry FT </td> <td> </td> <td><span><i></i> 01:00:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Geometry FT</td> <td> </td> <td><span><i></i> 01:08:00</span></td> </tr> <tr> <td colspan="4">Number FT</td> </tr> <tr> <td><i></i></td> <td> Number FT </td> <td> </td> <td><span><i></i> 02:00:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Number FT</td> <td> </td> <td><span><i></i> 02:24:00</span></td> </tr> <tr> <td colspan="4">Probability FT</td> </tr> <tr> <td><i></i></td> <td> Probability FT </td> <td> </td> <td><span><i></i> 01:00:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Probability FT</td> <td> </td> <td><span><i></i> 00:50:00</span></td> </tr> <tr> <td colspan="4">Statistics FT</td> </tr> <tr> <td><i></i></td> <td> Statistics FT </td> <td> </td> <td><span><i></i> 01:00:00</span></td> </tr> <tr> <td><i></i></td> <td>Assessment - Statistics FT</td> <td> </td> <td><span><i></i> 00:42:00</span></td> </tr> <tr> <td colspan="4">Feedback</td> </tr> <tr> <td><i></i></td> <td> Feedback </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> </tbody></table></div> </div>

Study Plex

GCSE Maths Course - Foundation Tier GCSE Maths Online

<h1 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Online Screen Acting Course</h1><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Great on-screen performances leave their mark in our memories. Some performances even become iconic.&nbsp;</strong></h2><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Here at the Studio, we&rsquo;ve brought knowledge gained across producing, writing, directing and coaching to bear on the question of how to do great, memorable screen acting performances. We&rsquo;ve discovered that it comes down to the<i fr-original-style="" style="box-sizing: border-box;">&nbsp;actor&rsquo;s ownership of the character</i>. Indeed, when we think of memorable or iconic screen performances we find it difficult to separate the actor from the character. There is a sense in which the character&nbsp;<i fr-original-style="" style="box-sizing: border-box;">becomes</i>&nbsp;the character. Or another way of thinking about it, the actor&nbsp;<i fr-original-style="" style="box-sizing: border-box;">owns</i>&nbsp;the character.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The skill of becoming or owning the character is even harder on screen than it is on stage. On stage, performances rely heavily on the actor&rsquo;s skill in voice and movement &ndash; as well of course their ability to use emotions the way they are supposed to. Mastery over physicality, voice and emotion is often what makes the stage actor memorable in a role.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">But if the stage actor relies on voice and movement primarily, what does the screen actor need to hold onto to elevate their on screen characters? How does &lsquo;becoming the character&rsquo; look like for the actor working on screen?</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This course is a first step into helping you create memorable characters on screen &ndash; character performances you&nbsp;<i fr-original-style="" style="box-sizing: border-box;">own</i>. Over the course of the 5 weeks, the Online Screen Acting Course will deliver key insights into how to do screen acting the most powerful but also, most efficient way.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Key to our practice will be teaching you how to read scripts&nbsp;<i fr-original-style="" style="box-sizing: border-box;">deeply</i>&nbsp;and helping you see how you can search the text for clues into characterisation that may lie under the surface.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In the final weeks of the course, students will learn how to make confident choices, take the risk of committing to some choices while at the same time remaining flexible enough to change, adapt and adjust their performances in line with the casting director notes or the director&rsquo;s requirements.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Take the first step into learning screen acting technique the powerful, intuitive but yet also easy way.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">COURSE REQUIREMENTS</h4><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">INTERMEDIATE ACTORS WELCOME: To join the course you will need at least intermediate acting skills. Good script analysis skills are presumed.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">BEGINNING ACTORS: Consider doing the Script Analysis Course. You will benefit much more from this course if you are well equipped with sound script analysis skills.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">EXPERIENCED ACTORS: &nbsp;This course is recommend for you! Elevate existing acting skills.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Key Points</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-sheets-value='{"1":2,"2":"SMALL GROUP (MAX 10 PEOPLE) TO POWER LEARNING"}' data-sheets-userformat='{"2":14338,"4":{"1":2,"2":16777215},"14":{"1":2,"2":0},"15":"Inconsolata, monospace, arial, sans, sans-serif","16":11}' fr-original-style="" style="box-sizing: border-box;">SMALL GROUP (MAX 10 PEOPLE) TO POWER LEARNING</span></p></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">SESSIONS CONDUCTED LIVE OVER GOOGLE</p></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-sheets-value='{"1":2,"2":"CLASSES AVAILABLE TO WATCH BACK WHILE THE COURSE IS RUNNING"}' data-sheets-userformat='{"2":14338,"4":{"1":2,"2":16777215},"14":{"1":2,"2":0},"15":"Inconsolata, monospace, arial, sans, sans-serif","16":11}' fr-original-style="" style="box-sizing: border-box;">CLASSES AVAILABLE TO WATCH BACK WHILE THE COURSE IS RUNNING</span></p></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-sheets-value='{"1":2,"2":"50% THEORY, 50% PRACTICE/HOMEWORK PLAYBACK"}' data-sheets-userformat='{"2":14338,"4":{"1":2,"2":16777215},"14":{"1":2,"2":0},"15":"Inconsolata, monospace, arial, sans, sans-serif","16":11}' fr-original-style="" style="box-sizing: border-box;">50% THEORY, 50% PRACTICE/HOMEWORK PLAYBACK</span></p></li></ul></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">LEARNING OUTCOMES</h4><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Gained an understanding of how to use the camera for maximum effect</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Practiced on-camera Building Character exercises</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learnt useful tools to control facial expressions conveying nuance and specificity</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Practiced useful techniques to direct emotional delivery and behaviour</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discovered exercises to strengthen Fay Beck&#39;s principle of the &#39;Outside-in/Inside-Out Perspective&#39;</li></ul></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">COURSE TERMS</h4><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">MAY 25TH &ndash; JUNE 22ND 2024</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">5 Consecutive SATURDAYS</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Join us from any timezone around the world.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course runs at generally convenient times for the following Timezones:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Universal Time Coordinated (UTC): 09:00 AM &ndash; 11:00 AM<br fr-original-style="" style="box-sizing: border-box;">Greenwhich Mean Time (GMT): 10:00 AM &ndash; 12:00 PM (EG. LONDON, GB)<br fr-original-style="" style="box-sizing: border-box;">Central European Time (CET): 11:00 AM &ndash; 13:00 PM (EG, BERLIN, PARIS, ROME)<br fr-original-style="" style="box-sizing: border-box;">(UTC+4): 13:00 PM &ndash; 15:00 PM (EG, DUBAI)<br fr-original-style="" style="box-sizing: border-box;">Australian Western Standard Time (AWST) 17:00 PM &ndash; 19:00 PM (EG. PERTH)<br fr-original-style="" style="box-sizing: border-box;">Australian Central Standard Time (ACST) 18:30 PM &ndash; 20:30 PM (EG. ADELAIDE)<br fr-original-style="" style="box-sizing: border-box;">Australian Eastern Standard Time (AEST) 19:00 PM &ndash; 21:00 PM (EG. Brisbane, Sydney, Melbourne)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Not a convenient time for you? Don&rsquo;t worry this course will run again at a time more suitable for your timezone. Keep up with upcoming by signing up to our newsletter!</i></p></div></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></p>

Fay Beck Studio

SCREEN ACTING COURSE: PERFECTING ON CAMERA PERFORMANCES

<strong>Get hands-on with Kafka monitoring setup with Prometheus and Grafana, Kafka operations and Kafka cluster upgrades Setup in AWS.</strong>
        <p>This course helps you learn Kafka administration, Kafka monitoring, Kafka operations, and Kafka upgrades. It covers the following topics:
Administration for Apache Kafka
o Setup UI tools such as Kafka Manager, Zoo Navigator, and Kafka Monitor to get a full view of your cluster
o Understand basic operations you can perform with these tools
Monitoring for Apache Kafka
o A Kafka that is not monitored is a ticking time-bomb. 
o Set up proper monitoring for Kafka and Zookeeper
o Store your metrics in Prometheus and visualize them in Grafana
Operations for Apache Kafka
o Perform the most common and difficult operations in your Apache Kafka cluster
o Roll-restart your brokers in only one command
o Update Kafka configurations safely with no downtime
o Rebalance partitions and change the replication factor of your topics
o Add, replace, and remove brokers.
Upgrades for Apache Kafka
o Understand the subtlety of upgrading a Kafka cluster
o Step-by-step explanations on upgrading a cluster with no downtime

All the code files are placed at https://github.com/PacktPublishing/Apache-Kafka-Series---Kafka-Monitoring-and-Operations</p>
        <h2>What You Will Learn</h2><p>&bull; Learn how to perform a safe and automated roll-restart of Kafka brokers<br>&bull; Update broker configurations in a safe way<br>&bull; Rebalance partitions in a Kafka cluster<br>&bull; Increase and decrease the replication factor of topics<br>&bull; Add a broker to a Kafka cluster<br>&bull; Service and replace a broker in a Kafka cluster<br>&bull; Remove a broker in a Kafka cluster<br>&bull; Install Command Line Interface (CLI) tools to automate workflows<br>&bull; Upgrade a Kafka cluster with no downtime</p>
        <h2>Audience</h2><p>Kafka administrators who want to learn how to set up monitoring, perform Kafka operations, and upgrade a Kafka cluster.</p>
        <h2>Approach</h2><p>This course will teach you Apache Kafka in depth, via practical examples.</p>
        <h2>Key Features</h2><p>&bull; Set up a multi-broker Kafka cluster in no time in AWS (using CloudFormation) * &bull; Set up administration tools such as Kafka Manager, ZooNavigator, and LinkedIn's Kafka Monitor * &bull; Set up monitoring using Grafana and Prometheus</p>
        <h2>Github Repo</h2><p>https://github.com/packtpublishing/apache-kafka-series---kafka-monitoring-and-operations</p>
        <h2>About the Author</h2><h3>Stéphane Maarek</h3><p>Stéphane Maarek is a solutions architect, consultant, and software developer who has a particular interest in all things related to big data and analytics. He is also a bestseller instructor on Udemy for his courses on Apache Kafka, Apache NiFi, and AWS Lambda. He loves Apache Kafka and regularly contributes to the Apache Kafka project.

Stéphane has also written a guest blog post that was featured on the Confluent website, the company behind Apache Kafka. He is also an AWS Certified Solutions Architect and has many years of experience with technologies such as Apache Kafka, Apache NiFi, Apache Spark, Hadoop, PostgreSQL, Tableau, Spotfire, Docker, Ansible, and more.</p>
        <h2>Course Outline</h2><h4>1. Course Overview and Introduction</h4><p></p><br><h4>2. Kafka Quick Setup in AWS</h4><p></p><br><h4>3. Kafka Administration Setup</h4><p></p><br><h4>4. Kafka Monitoring Setup: Grafana + Prometheus</h4><p></p><br><h4>5. Kafka Operations</h4><p></p><br><h4>6. Kafka Cluster Upgrade</h4><p></p><br><h4>7. Next Steps</h4><p></p>

Packt

Programming

Kafka

Get hands-on with Kafka monitoring setup with Prometheus and Grafana, Kafka operations and Kafka cluster upgrades Setup in AWS.

Apache Kafka Series - Kafka Monitoring?? and Operations

Brighton

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Nottingham

Paisley

Birmingham

Luton

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">FAA Level 1 Award In Awareness Of First Aid For Mental Health (RQF)</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Classroom (4.5 hour course), Virtual (2 x 2 &frac12; hour sessions)&nbsp;</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gives learners a good awareness of Mental Health First Aid</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gives learners the skills to start that difficult conversation</strong></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Contents:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is Mental Health?</li><li fr-original-style="" style="box-sizing: border-box;">Why people develop mental health conditions</li><li fr-original-style="" style="box-sizing: border-box;">What the role of a mental health first aider is</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to provide advice and practical support</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to recognise and manage stress</li><li fr-original-style="" style="box-sizing: border-box;">Recognising a range of mental health conditions:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Depression</li><li fr-original-style="" style="box-sizing: border-box;">Anxiety</li><li fr-original-style="" style="box-sizing: border-box;">Psychosis</li><li fr-original-style="" style="box-sizing: border-box;">Eating disorders</li><li fr-original-style="" style="box-sizing: border-box;">Suicide</li><li fr-original-style="" style="box-sizing: border-box;">Self-harm</li></ul></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">37% of all work-related ill-health is due to mental health problems</li><li fr-original-style="" style="box-sizing: border-box;">Problems with mental health cover 45% of all working days lost</li><li fr-original-style="" style="box-sizing: border-box;">A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">602,000 workers suffered from work-related stress, depression or anxiety in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">One in four people will have a mental health problem at some point during their lives</li><li fr-original-style="" style="box-sizing: border-box;">Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees</li><li fr-original-style="" style="box-sizing: border-box;">Work-related mental health issues must to be assessed to measure the levels of risk to staff</li><li fr-original-style="" style="box-sizing: border-box;">Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable</li><li fr-original-style="" style="box-sizing: border-box;">This half day course gives people a good awareness of mental health in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">For a more complete introduction, see our full day First Aid for Mental Health or two day Supervising First Aid for Mental Health courses</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Accredited, Ofqual regulated qualification</h3><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/6c550a94-5c16-4ff3-b27f-7407b1a35e22/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This Awareness of Mental Health First Aid Course is a nationally recognised, Ofqual regulated qualification accredited by&nbsp;</span><a href="http://www.firstaidawards.com/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">First Aid Awards</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This means that you can be rest assured that your Mental Health First Aid Certificates fulfil the upcoming <img src="https://images.cademy.co.uk/pochat-training/93996411-85e2-4821-bf00-5875b510df81/original.png" style="width: 232px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 232px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff&#39;s mental health conditions.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ofqual Register number</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;for this course is&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">603/3768/0</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/pochat-training/7cbdb7f4-2060-482c-aab7-6d4ad4183309/original.png" style="width: 585px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 585px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Pochat Training

Mental Health Awareness

Mental Health First Aid

Health & Wellbeing

Occupational Health & Wellbeing

Emotional Wellbeing

Psychological Wellbeing

Mental Health

Emotional Resilience

Accredited Mental Health First Aid

Mental Resilience

Mental Health At Work

Resilience

Awareness of First Aid for Mental Health

 This price includes an Ofqual regulated certificate

 With Ofqual regulated certificate 

This price includes a CPD certificate instead of an Ofqual regulated certificate (it's exactly the same course)

 With CPD certificate

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">In this<em id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Strategy Insights</strong></em> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Masterclass</em></strong> we will start from &#39;first principles&#39; and explore what strategic planning is <em fr-original-style="" style="box-sizing: border-box;">really</em> about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in <em fr-original-style="" style="box-sizing: border-box;">your</em> organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">[<em id="isPasted" fr-original-style="" style="box-sizing: border-box;">This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking</em>.] &nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">** David Booth has kindly donated a complimentary copy of  his book, &#39;<em fr-original-style="" style="box-sizing: border-box;">Strategy Journeys - a guide to effective strategic planning</em>&#39; (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass **&nbsp;</p>

Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.

In this Strategy Insights Masterclass we will start from 'first principles' and explore what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in your organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).
[This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking.] 

** David Booth has kindly donated a complimentary copy of his book, 'Strategy Journeys - a guide to effective strategic planning' (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass ** 

Strategy Insights

Strategic Management

Strategic Planning

Business Strategy

Leadership Development

This Strategy Insights Masterclass explores what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future).

Demystifying strategic planning

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A day of Data Governance, support, networking, and answering your questions</strong></p><h2 fr-original-style="" style="box-sizing: border-box;">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Are you responsible for implementing Data Governance? Are you expected to have all the answers?</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It can be a scary position to be in, especially if you are new to the role, and even if you have done it before, what worked for the last organisation doesn&#39;t always work for the new one.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can end up feeling lonely, vulnerable and frustrated. After all, you are trying to implement Data Governance to help your organisation - why is it turning out to be so difficult?!</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can spend hours on the internet or reading books but it can be challenging trying to turn the theory into something practical that will work for your organisation. If only you could fast forward to a few years&rsquo; time when you have done many more Data Governance initiatives and had a wider range of experience to fall back on.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">If you don&#39;t have a time machine to help you with that, the other option is to build a network of experienced trusted peers who are willing to share the benefit of their experience with you. But that can be easier said than done. These days many networking events still aren&rsquo;t taking place and those that are are online and it&rsquo;s very hard to get a chance to speak let alone get advice for your challenges.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">I can help you with that.</p>

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<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Why not join this 1 Day Data Governance Mastermind Workshop, where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.</p>

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Untangle your Data Governance issue and collaborate with your peers during this one-day Mastermind
Discuss Data Governance approaches with people who get it
Are you struggling with a Data Governance issue and wish you had a team of other Data Governance professionals you could bounce it around with?
You’ve done Data Governance training and you know what you’re focusing on. While your team is supportive, you spend a lot of time dealing with, and driving forward, culture change, managing stakeholders, and fielding questions from people who have their own priorities and now need to do this ‘Data Governance stuff’ on top. 
It would be nice, once in a while, to have a conversation about how to achieve something free from internal issues. You want to talk about best practices and get some alternative ideas.
That’s what my Data Governance Mastermind gives you: space to reflect with the support of your peers and practical solutions you can implement.
What is a mastermind?
Mastermind groups are the definition of ‘sharing is caring’. It’s you and your fellow peers – people who do what you do - gathering to brainstorm, problem solve, set goals and be each other’s support network.
At the Data Governance Mastermind, you will meet and learn from other people implementing Data Governance initiatives. 
It’s a one-day event, on Zoom. One of the benefits of attending is you’ll get 30 minutes in the ‘hot seat’ where you can share something you’re struggling with and get input from the group. 
What you can expect during the day
Discussions about different aspects of Data Governance and the opportunity to share what’s worked for you.
Tailored advice specific to your situation from me.
Insights from other people implementing Data Governance about what’s worked for them, what hasn’t worked, and how they have tackled issues.
30 minutes in the hot seat so you can share something you need help with and get practical suggestions from the rest of the delegates.
Time to reflect and share learnings from discussions so you have your key takeaways written down, ready to take back to work with you.
Get to know other Data Governance professionals and build a support network
Get an action plan and confidence to take your next steps with Data Governance
Get ready to discover new ways of approaching your Data Governance challenges, while getting to know professionals from a range of industries.
You will:
Get a clear action plan to take away with you to tackle your specific Data Governance issues.
Develop a wider network of supportive Data Governance professionals, people got your back and will be available to continue to network and ask advice or in the future.
Leave with the confidence that you're not alone in tackling these issues. There are other people going through similar experiences that are willing to help you out.
Is attending a Mastermind right for me? 
Every individual's Data Governance journey is unique. Take my scorecard to determine if my Mastermind programme is the right fit for you and will effectively support your specific needs. You can also find out more about the day on my website.

The Data Governance Coach 

Data Management

Professional Development

A day of Data Governance, support, networking, and answering your questions. Join me for my 1 Day Data Governance Mastermind where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.

1 Day Data Governance Mastermind

1 Day Data Governance Mastermind Workshop

<p data-key="34" id="isPasted" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our STGO Awareness Training</strong></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo.&nbsp;</span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STGO Regulations and Compliance:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">In-depth exploration of STGO regulations and legal requirements.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Understanding the specific permits and approvals needed for special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Compliance with weight limits, dimensions, and route restrictions.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Escort Vehicles and Their Role:</strong></span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Overview of the purpose and responsibilities of escort vehicles in special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Detailed examination of escort vehicle equipment and communication systems.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Techniques for effective coordination between the main transport vehicle and escort vehicles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Safe Loading Practices:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Importance of proper vehicle loading for overall safety and compliance.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Load distribution and securing methods to prevent accidents and damage.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Hands-on demonstrations and simulations for safe loading procedures.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route Planning and Risk Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Risk assessment and mitigation strategies to ensure safe transportation.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Emergency Response and Incident Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Training on emergency procedures in case of accidents or unforeseen events.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Development of incident response plans to handle emergencies effectively.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">&nbsp;</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification and Assessment:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Participants will undergo assessments to evaluate their understanding of the course material.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.<span data-key="37" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course delivered Online</span></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course cost includes VAT and CPC upload fee.&nbsp;</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></p>

Our STGO Awareness Training
STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo. 
STGO Regulations and Compliance:
In-depth exploration of STGO regulations and legal requirements.
Understanding the specific permits and approvals needed for special transport.
Compliance with weight limits, dimensions, and route restrictions.
► Escort Vehicles and Their Role:
Overview of the purpose and responsibilities of escort vehicles in special transport.
Detailed examination of escort vehicle equipment and communication systems.
Techniques for effective coordination between the main transport vehicle and escort vehicles.
► Safe Loading Practices:
Importance of proper vehicle loading for overall safety and compliance.
Load distribution and securing methods to prevent accidents and damage.
Hands-on demonstrations and simulations for safe loading procedures.
► Route Planning and Risk Management:
Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.
Risk assessment and mitigation strategies to ensure safe transportation.
► Emergency Response and Incident Management:
Training on emergency procedures in case of accidents or unforeseen events.
Development of incident response plans to handle emergencies effectively.
Certification and Assessment:
Participants will undergo assessments to evaluate their understanding of the course material.
Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.
Course delivered Online
All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.

Course cost includes VAT and CPC upload fee. 


Total Compliance 

Driving & Vehicles

Compliance & Safety

STGO Awareness/ Escort vehicles & Safe Loading of Vehicles - Online

Reading

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Midwifery

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

Loughborough

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			<p>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.</p>
			<div><i></i> 2 x 180mins</div>
			<div><i></i>  £445.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.<br /></span></h4>
<h4><span>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome.<br /></span></h4>
<h4><span>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest.<br /></span></h4>
<h4><span>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study. <br /></span></h4>
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<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
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		<h3>Modules/Lessons</h3>
		<p></p><h3>By the end of the session Participants will be able to:</h3>
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<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
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Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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				<h2>Learning outcome</h2>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Perfect course for managers who are responsible to help every team member improve.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Introduction</strong></td>
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					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:02:00</span></td>
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					<td colspan="4"><strong>Difficult Conversations</strong></td>
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					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
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					<td>Preparation</td><td><span>🕐 00:02:00</span></td>
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					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Active Listening and Responding</td><td><span>🕐 00:02:00</span></td>
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					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
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					<td>Use of Tone and Body Language</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Handling Challenge</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to Close a Difficult Conversation</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Conclusions</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Mock Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Final Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Order Your Certificate</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Skill Up

Meeting Skills

Master Your Emotions

Dealing With Difficult Customers

Management Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

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