Name: Leisure Management Diploma Course
Price: 119 GBP
Availability: InStock

<p>Are you looking to take your career to new heights in the field of Care Plan Coordination? Look no further! Our comprehensive <strong>Care Plan Coordinator </strong><strong>Course </strong>is designed to equip you with the skills and knowledge needed to excel in this dynamic role.</p><p>Dive deep into the nuances of person-centred care, where every interaction is infused with empathy and respect. Explore the intricacies of adult care management, bolstered by insights into dementia awareness, end-of-life care, and diabetes management.</p><p>Also, according to [Reed], the average annual salary for a Care Coordinator in the UK is between <strong>£24,375 and £29,250</strong>. This might vary depending on factors like experience, location, and employer.</p><p><strong>Key Features</strong></p><ul><li>CPD Certified Care Plan Coordinator course</li><li>Instant e-certificate</li><li>Fully online, interactive Care Plan Coordinator course with audio voiceover</li><li>Developed by professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>This Care Plan Coordinator Bundle Includes:</strong></p><ul><li><strong>Course 01:</strong> CSTF Patient Moving and Handling</li><li><strong>Course 02:</strong> Level 3 Diploma in Health and Social Care</li><li><strong>Course 03:</strong> Adult Nursing &amp; Social Care Training</li><li><strong>Course 04:</strong> Patient Customer Service</li><li><strong>Course 05:</strong> Dementia Awareness</li><li><strong>Course 06:</strong> Safeguarding Vulnerable Adults Training</li><li><strong>Course 07:</strong> Adult Care Management</li><li><strong>Course 08:</strong> Nursing &amp; Prescribing</li><li><strong>Course 09:</strong> Health and safety in Care</li><li><strong>Course 10:</strong> Person-Centred Care</li><li><strong>Course 11:</strong> Diabetes Awareness</li><li><strong>Course 12:</strong> End of Life Care</li><li><strong>Course 13:</strong> Mental Health and Wellbeing</li><li><strong>Course 14: </strong>Pathological Demand Avoidance Diploma</li><li><strong>Course 15:</strong> Psychotherapy and Counselling</li><li><strong>Course 16: </strong>Substance Use Disorder Counselling</li><li><strong>Course 17:</strong> Control and Administration of Medication Diploma Level 3</li><li><strong>Course 18:</strong> Health Science</li><li><strong>Course 19:</strong> Clinical Psychology</li><li><strong>Course 20:</strong> Responsibilities of Care Manager</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Apply nursing principles in creating comprehensive care plans effectively.</li><li>Implement health and safety protocols for optimal care provision.</li><li>Demonstrate person-centred care practices in various healthcare settings.</li><li>Utilise clinical psychology knowledge to support patient well-being.</li><li>Manage care plan coordinator responsibilities adhering to professional standards and regulations.</li><li>Employ appropriate techniques for patient moving and handling safely.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this Care Plan Coordinator course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Care Plan Coordinator.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Care Plan Coordinator Course<strong>,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Care Plan Coordinator certifications have no expiry dates, although we recommend renewing them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the Care Plan Coordinator course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Care Plan Coordinator</strong></p><p>This Care Plan Coordinator course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Care Plan Coordinator course is ideal for: </p><ul><li>Aspiring Care Plan Coordinators</li><li>Healthcare Assistants seeking career advancement</li><li>Individuals aiming for roles in care management</li><li>Those interested in providing specialised patient care services</li><li>Professionals seeking comprehensive healthcare training</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Care Plan Coordinator course. You just need to have an interest in Care Plan Coordinator.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Care Plan Coordinator</strong></p><p>After completing this Care Plan Coordinator Course you will have a variety of careers to choose from. The following job sectors of Care Plan Coordinator are:</p><ul><li>Care Home Manager</li><li>Care Quality Commission Inspector</li><li>Health and Social Care Assessor</li><li>Clinical Support Worker</li><li>Community Mental Health Worker</li><li>Dementia Care Coordinator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Care Plan Coordinator Course

General Admission

<p>In the intricate tapestry of healthcare, where every thread holds the weight of a life, the role of a <strong>Personal Care Coordinator</strong> emerges as a beacon of compassion and efficiency. Welcome to a transformative journey where empathy meets expertise, where dedication shapes destinies. <br /><br />Learn everything there is to be a <strong>Personal Care Coordinator</strong> with our amazing Personal Care Coordinator Course that covers it all! And according to reed there are over <strong>200+ jobs</strong> right now in the Uk. So what are you waiting for enrol now in this rewarding career</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified Personal Care Coordinator course</li><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive Personal Care Coordinator course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>This Personal Care Coordinator Course Bundle includes:</strong></p><ul><li><strong>Course 01:</strong> CSTF Patient Moving and Handling</li><li><strong>Course 02:</strong> Level 3 Diploma in Health and Social Care</li><li><strong>Course 03:</strong> Adult Nursing &amp; Social Care Training</li><li><strong>Course 04:</strong> Patient Customer Service</li><li><strong>Course 05:</strong> Dementia Awareness</li><li><strong>Course 06:</strong> Safeguarding Vulnerable Adults Training</li><li><strong>Course 07:</strong> Adult Care Management</li><li><strong>Course 08:</strong> Nursing &amp; Prescribing</li><li><strong>Course 09:</strong> Health and safety in Care</li><li><strong>Course 10:</strong> Person-Centred Care</li><li><strong>Course 11:</strong> Diabetes Awareness</li><li><strong>Course 12:</strong> End of Life Care</li><li><strong>Course 13:</strong> Mental Health and Wellbeing</li><li><strong>Course 14: </strong>Pathological Demand Avoidance Diploma</li><li><strong>Course 15: </strong>Psychotherapy and Counselling</li><li><strong>Course 16: </strong>Substance Use Disorder Counselling</li><li><strong>Course 17:</strong> Control and Administration of Medication Diploma Level 3</li><li><strong>Course 18:</strong> Health Science</li><li><strong>Course 19:</strong> Clinical Psychology</li><li><strong>Course 20:</strong> Responsibilities of Care Manager</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand principles of Person-Centred Care for effective support planning.</li><li>Develop skills in Personal Care Coordinator for enhanced client satisfaction.</li><li>Acquire knowledge in Nursing &amp; Prescribing for better healthcare coordination.</li><li>Implement Health and safety protocols for safe care environments.</li><li>Demonstrate proficiency in Care Manager responsibilities for efficient service delivery.</li><li>Apply CSTF Patient Moving and Handling techniques for safe mobility assistance.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this Personal Care Coordinator course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in personal care coordinator.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Personal Care Coordinator Course<strong>,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Personal Care Coordinator certifications have no expiry dates, although we recommend renewing them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the Personal Care Coordinator course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Personal Care Coordinator course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Personal Care Coordinator course is ideal for: </p><ul><li>Healthcare professionals seeking advanced personal care coordinator skills.</li><li>Individuals aspiring to work in social care management roles.</li><li>Those interested in enhancing their understanding of patient care.</li><li>Individuals pursuing a career in counselling or psychotherapy.</li><li>Healthcare assistants aiming to progress in their career.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Personal Care Coordinator course. You just need to have an interest in Personal Care Coordinator.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Personal Care Coordinator Course you will have a variety of careers to choose from. The following job sectors of Personal Care Coordinator are:</p><ul><li>Care Coordinator</li><li>Personal Care Assistant</li><li>Health Care Manager</li><li>Community Support Worker</li><li>Mental Health Support Worker</li><li>Social Services Coordinator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Personal Care Coordinator Course

<p>The remarkable heroes behind every thriving company are the Admin, Secretarial &amp; PA teams. But what if you could become more than just a vital cog in the wheel? What if you could revolutionise your role and become a linchpin, an indispensable asset to your organisation?</p> <p><strong>Enter the Admin, Secretarial &amp; PA Powerhouse Bundle</strong>, a game-changing collection of 25 meticulously curated courses designed to elevate your skills and unleash your full potential.</p> <p>This <strong>Admin, Secretarial &amp; PA </strong>mega bundle includes the following courses:</p> <ul> <li><strong>Course 01: </strong>Admin, Secretarial &amp; PA</li><li><strong>Course 02: </strong>Office Skills and Administration</li><li><strong>Course 03: </strong>Minute Taking for Admin, secretarial &amp; PA</li><li><strong>Course 04: </strong>Payroll &amp; Benefits Administrators</li><li><strong>Course 05: </strong>Performance Management</li><li><strong>Course 06: </strong>UK Employment Law</li><li><strong>Course 07: </strong>Online Meeting and Virtual Conference</li><li><strong>Course 08: </strong>Facilitating High-Performing Meetings</li><li><strong>Course 09: </strong>Touch Typing</li><li><strong>Course 10: </strong>Effective Organisational Reporting</li><li><strong>Course 11: </strong>Leadership Skills</li><li><strong>Course 12: </strong>Goal Setting and Accomplishment Course</li><li><strong>Course 13: </strong>Persuasion and Influencing Skills</li><li><strong>Course 14: </strong>Life Coaching</li><li><strong>Course 15: </strong>Diversity and Equality in Workplace Level 3</li><li><strong>Course 16: </strong>Workplace Confidentiality</li><li><strong>Course 17: </strong>Workplace Productivity</li><li><strong>Course 18: </strong>Workplace Professionalism Certificate Course</li><li><strong>Course 19: </strong>Document Control</li><li><strong>Course 20: </strong>Data Protection &amp; Regulation</li><li><strong>Course 21: </strong>Effective Communication Skills</li><li><strong>Course 22: </strong>Public Speaking</li><li><strong>Course 23: </strong>Time Management Skills</li><li><strong>Course 24: </strong>Stress Management<strong><br /></strong></li><li><strong>Course 25: </strong>Health and Safety at Work &amp; Risk Control</li></ul> <p><strong>Key Features of Admin, Secretarial &amp; PA Bundle</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Admin, Secretarial &amp; PA course with audio voiceover</li><li>Self-paced learning and laptop, tablet, and smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>Enrol now in this Admin, Secretarial &amp; PA </strong><strong>course to excel!</strong></p><p><strong>Discover the Secrets to Supercharging Your Career</strong></p> <p>This mega bundle is not your ordinary set of courses. It's a holistic, all-encompassing journey that will transform you into a high-performing, indispensable professional. Dive into courses like:</p> <ul> <li><strong>Leadership Skills:</strong> Don't just follow, lead the way with authority and confidence.</li><li><strong>Effective Communication Skills:</strong> Become the master of your message, and make your voice heard.</li><li><strong>Time Management Skills:</strong> Make every second count and achieve more with less.</li><li><strong>Goal Setting and Accomplishment:</strong> Set ambitious targets and conquer them with unwavering determination.</li></ul> <p><strong>Embrace the Future of Work</strong></p> <p>The world of work is constantly evolving, and so should you. Stay ahead of the curve with cutting-edge courses such as:</p> <ul> <li><strong>Online Meeting and Virtual Conference:</strong> Master the art of virtual collaboration and forge connections that transcend physical boundaries.</li><li><strong>Diversity and Equality in Workplace Level 3:</strong> Create an inclusive environment that celebrates diversity and fosters growth.</li></ul> <p><strong>Become the Guardian of Confidentiality and Compliance</strong></p> <p>Build trust and protect your organisation with essential courses like:</p> <ul> <li><strong>Data Protection &amp; Regulation:</strong> Safeguard sensitive information and navigate the complex world of data regulation with ease.</li><li><strong>Workplace Confidentiality:</strong> Understand the importance of discretion and maintain an unshakable commitment to privacy.</li></ul> <p><strong>Master the Core Skills that Matter</strong></p> <p>Of course, we haven't forgotten the fundamental skills that make you an admin, secretarial, and PA powerhouse. Hone your expertise with courses such as:</p> <ul> <li><strong>Office Skills and Administration:</strong> Streamline processes and keep your organisation running like a well-oiled machine.</li><li><strong>Minute Taking for Admin, Secretarial &amp; PA:</strong> Capture the essence of every meeting with precision and clarity.</li></ul> <p>Are you ready to transform your career and become the indispensable linchpin your organisation can't live without? Step up and embrace the challenge. Enroll in the Admin, Secretarial &amp; PA Powerhouse Bundle today and unlock your limitless potential.</p> <p><strong>Accreditation</strong></p> <p>All of our courses included in this Admin, Secretarial &amp; PA bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your Admin, Secretarial &amp; PA courses, you will immediately be sent digital certificates for the bundle courses.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This Admin, Secretarial &amp; PA courses are suitable for:</p> <ol> <li>Individuals starting their careers</li><li>Administrative assistants</li><li>Secretaries and personal assistants</li><li>Anyone interested in office management and organisation skills.</li></ol> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal requirements for this Admin, Secretarial &amp; PA bundle course to be enrolled.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ol> <li>Administrative Assistant</li><li>Executive Assistant</li><li>Personal Assistant</li><li>Secretary</li><li>Receptionist</li><li>Office Manager</li><li>Virtual Assistant</li><li>Data Entry Clerk</li><li>Customer Service Representative</li><li>Front Desk Coordinator.</li></ol> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Admin, Secretarial & PA - 25 Premium Courses

<p>Are you ready to take on a journey that not only transforms lives but also empowers you with the knowledge and expertise to make a real difference in the world of healthcare? Welcome to our <strong>Medical Care Coordinator</strong> course - a comprehensive voyage through the intricate tapestry of modern healthcare practices and patient-centric care. <br /><br />As you step into this realm, you're entering a realm where compassion meets competence, where dedication meets knowledge, and where every lesson learned is a step closer to enhancing lives.</p><p>Also, predicting future job openings is inherently uncertain, but the healthcare sector in the UK is generally expected to <strong>grow </strong>due to an ageing population and increasing demand for medical services. This suggests there will likely be <strong>continued demand </strong>for medical care coordinators in the coming years. And the salaries of a Care Coordinator can range from <strong>£22,000 - £35,000+ per year</strong></p><p><br /><br /></p><p><strong>Key Features</strong></p><ul><li>CPD Certified Medical Care Coordinator course</li><li>Instant e-certificate</li><li>Fully online, interactive Medical Care Coordinator course with audio voiceover</li><li>Developed by professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>This Medical Care Coordinator Course Bundle includes:</strong></p><ul><li><strong>Course 01:</strong> CSTF Patient Moving and Handling</li><li><strong>Course 02:</strong> Level 3 Diploma in Health and Social Care</li><li><strong>Course 03:</strong> Adult Nursing &amp; Social Care Training</li><li><strong>Course 04:</strong> Patient Customer Service</li><li><strong>Course 05:</strong> Dementia Awareness</li><li><strong>Course 06:</strong> Safeguarding Vulnerable Adults Training</li><li><strong>Course 07:</strong> Adult Care Management</li><li><strong>Course 08:</strong> Nursing &amp; Prescribing</li><li><strong>Course 09:</strong> Health and safety in Care</li><li><strong>Course 10:</strong> Person-Centred Care</li><li><strong>Course 11:</strong> Diabetes Awareness</li><li><strong>Course 12: </strong>End of Life Care</li><li><strong>Course 13:</strong> Mental Health and Wellbeing</li><li><strong>Course 14: </strong>Pathological Demand Avoidance Diploma</li><li><strong>Course 15:</strong> Psychotherapy and Counselling</li><li><strong>Course 16: </strong>Substance Use Disorder Counselling</li><li><strong>Course 17:</strong> Control and Administration of Medication Diploma Level 3</li><li><strong>Course 18:</strong> Health Science</li><li><strong>Course 19:</strong> Clinical Psychology</li><li><strong>Course 20:</strong> Responsibilities of Care Manager</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Apply person-centred care principles in diverse healthcare settings effectively.</li><li>Demonstrate competence in managing medication and ensuring patient safety.</li><li>Implement safeguarding protocols to protect vulnerable adults in care settings.</li><li>Analyse and address psychological factors impacting patient well-being accurately.</li><li>Utilise nursing skills to provide comprehensive support to patients with various conditions.</li><li>Demonstrate proficiency in medical care coordinator and managing administrative responsibilities.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this Medical Care Coordinator course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Medical Care Coordinator</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Medical Care Coordinator Course<strong>,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Medical Care Coordinator certifications have no expiry dates, although we recommend renewing them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the Medical Care Coordinator course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Medical Care Coordinator course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Medical Care Coordinator course is ideal for: </p><ul><li>Individuals seeking careers in medical care coordinator roles.</li><li>Caregivers aiming to advance skills in patient support and management.</li><li>Professionals pursuing specialisations in adult care and nursing.</li><li>Individuals interested in mental health and well-being support services.</li><li>Those looking to enhance knowledge in medication control and administration.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Medical Care Coordinator course. You just need to have an interest in Medical Care Coordinator.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Medical Care Coordinator Course you will have a variety of careers to choose from. The following job sectors of Medical Care Coordinator are:</p><ul><li>Medical Care Coordinator</li><li>Adult Care Manager</li><li>Healthcare Administrator</li><li>Patient Support Specialist</li><li>Care Quality Coordinator</li><li>Mental Health Support Worker</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Medical Care Coordinator Course

<p><strong>Did you know that lack of development and opportunities is one of the main reasons for high employee turnover? Essentially, training is the golden ticket for keeping employees stimulated, engaged, and loyal - that's what Training Express specialises in.</strong></p><p>_____________________________________________________________________</p><p>This <strong>Leadership Management &amp; Supervision for Team Leader </strong>course is an in-depth training course for managers, team leaders and supervisors who are new to their role or wish to update their existing management techniques. Also, anyone interested in building leadership management skills can take this course without any hesitation. This Leadership Management &amp; Supervision for Team Leader course covers all the necessary approaches to learning leadership from scratch to advanced level. Both individual and team-leaders can be benefited from this comprehensive leadership &amp; management training.</p><p>This Leadership &amp; Management bundle includes <strong>40 Premium Courses</strong>, where you will <strong>learn to productively lead people, teams, and organisations and develop tools to analyse business situations.</strong></p><p>_____________________________________________________________________</p><p><strong>What we are Offering:</strong></p><ul><li>FREE Admin Dashboard</li><li>Dedicated Business Dashboard</li><li>Full Analytical Reporting &amp; User Management</li><li>Dedicated Account Manager</li><li>Instant Certification &amp; Validation</li><li>24/7 Expert Support &amp; Customer Service</li></ul><p><strong>Trusted by Over 100,000+ Students &amp; Organisation Around the World!<br /></strong></p><p><strong>_____________________________________________________________________</strong></p><p><strong>Courses in this Leadership Management &amp; Supervision for Team Leader Training included:</strong></p><ul><li><strong>Course 01:</strong> Leadership &amp; Management</li><li><strong>Course 02:</strong> Managing Behaviour</li><li><strong>Course 03:</strong> Coaching &amp; Mentoring</li><li><strong>Course 04:</strong> Strategic Planning and Analysis for Marketing</li><li><strong>Course 05:</strong> Budget Forecast</li><li><strong>Course 06:</strong> Team Management</li><li><strong>Course 07:</strong> Time Managing in the Workplace</li><li><strong>Course 08:</strong> Public Speaking</li><li><strong>Course 09:</strong> Life Coaching</li><li><strong>Course 10:</strong> Body Language</li><li><strong>Course 11:</strong> Motivational Interviewing</li><li><strong>Course 12:</strong> Managing Performance</li><li><strong>Course 13:</strong> Managing Stakeholder</li><li><strong>Course 14:</strong> Problem-Solving Skills</li><li><strong>Course 15:</strong> Communication Skills</li><li><strong>Course 16:</strong> Decision-Making and Critical Thinking</li><li><strong>Course 17:</strong> Equality &amp; Diversity</li><li><strong>Course 18:</strong> Cross-Cultural Awareness</li><li><strong>Course 19:</strong> Effective Organisational Reporting</li><li><strong>Course 20:</strong> Presentation Skills</li><li><strong>Course 21:</strong> Managing People</li><li><strong>Course 22:</strong> Project Planning and Execution</li><li><strong>Course 23:</strong> Safer Recruitment Training</li><li><strong>Course 24:</strong> Effective Delegation</li><li><strong>Course 25:</strong> Business Analysis</li><li><strong>Course 26:</strong> GDPR</li><li><strong>Course 27:</strong> UK Employment Law</li><li><strong>Course 28:</strong> PR: Public Relations</li><li><strong>Course 29:</strong> CRM - Customer Relationship Managing</li><li><strong>Course 30:</strong> Workplace Productivity</li><li><strong>Course 31:</strong> Workplace Confidentiality</li><li><strong>Course 32:</strong> Human Rights</li><li><strong>Course 33:</strong> Project Management</li><li><strong>Course 34:</strong> Leadership Skills</li><li><strong>Course 35:</strong> Mastering Organizational Chaos Course</li><li><strong>Course 36:</strong> Quality Assurance (QA)</li><li><strong>Course 37:</strong> Unconscious Bias Training</li><li><strong>Course 38:</strong> Line Manager Training</li><li><strong>Course 39:</strong> Six Sigma</li><li><strong>Course 40: </strong>Negotiation Skills</li></ul><p><strong>A Capable Leader is an integral part of every organisation. If proper leadership &amp; management is absent, the workforce and the whole business, in general, can never reach their full potential.</strong></p><p>Although Leadership &amp; Management are two different concepts, they are intrinsically interconnected. Therefore, a strategic combination of Leadership &amp; Management is needed if an organisation wants to succeed and perform at its best.</p><p>Throughout the Leadership &amp; Management program, you'll learn from the most successful entrepreneurs of our time who have built multiple successful businesses and have coached thousands of entrepreneurs and business leaders around the world. With their guidance, you'll gain the knowledge and expertise you need to achieve your own leadership goals.</p><p>You'll learn how to communicate effectively with your team, inspire and motivate them to achieve their goals and manage conflict in a productive way. You'll also learn how to set goals and develop a clear vision for your team, so you can guide them toward success.</p><p>But the Roadmap to Leadership &amp; Management course isn't just about theory. You'll get plenty of theoretical knowledge and practical examples that will help you apply what you've learned in real-world situations. By the end of the Leadership Management &amp; Supervision for Team Leader program, you'll be equipped with the skills and knowledge you need to be a successful leader in any industry.</p><p>So, if you're ready to take your career to the next level and become the kind of leader who inspires and motivates your team to achieve great things, sign up for the <strong>Roadmap to Leadership &amp; Management</strong> course today!</p><p>This comprehensive Leadership Management &amp; Supervision for Team Leader course covers everything about for you to become a more successful leader, improve communication, make better decisions, manage conflict, and lead others through times of change.</p><p>_____________________________________________________________________</p><p><strong>Learning Outcomes</strong></p><ul><li>Understanding Leadership &amp; Management Theories</li><li>How to create and improve a high-performance team</li><li>How to manage a business by motivating employees, organisational skills</li><li>Learn some fundamentals of communication skills, negotiation techniques, managing meetings and giving feedback, and managing stress</li><li>How to deal with office politics and manage conflicts as a leader</li><li>In-depth about proper risk assessment</li><li>Learn the corporate responsibilities and ethics</li><li>Demonstrate strong leadership and managerial skills</li><li>Feel confident in leading teams and individuals</li><li>Make use of a range of leadership theories</li><li>Positively contribute towards team development</li><li>Influence individuals to achieve their goals</li><li>Improve their one-to-one communication skills</li></ul><p>_____________________________________________________________________</p><p><strong>Accreditation</strong></p><p>All of our courses included in this Leadership Management &amp; Supervision for Team Leader bundle are fully <strong> CPD accredited</strong>, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Leadership Management &amp; Supervision for Team Leader course, you will immediately be sent digital certificates for the bundle courses.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone with a knack for learning new skills can take this Leadership Management &amp; Supervision for Team Leader bundle, including:</p><ul><li>Team Leader</li><li>Manager</li><li>Trainer</li><li>CEO</li><li>New Manager</li><li>Supervisor</li><li>Heads of Department</li><li>Business Owner</li><li>Director</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal requirements for this bundle courses to be enrolled.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Along with business ownership, this Leadership &amp; Management course could open an opportunity for an extensive range of job titles, such as:</p><ul><li>Team Leader</li><li>Manager</li><li>Controller</li><li>Principal</li><li>Assistant Manager</li><li>Office Executive</li><li>Chief Executive Officer (CEO)</li><li>Managing Director</li><li>Project Supervisor</li><li>Line Manager</li><li>HR and Admin</li><li>Chief Operations Officer (COO)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>

                        </div>

Leadership & Management Course

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Do you know what type of business analysis it takes to succeed in ecommerce? <strong>In 2023, ecommerce sales surged by nearly 40%</strong> in the UK thanks to proper business analysis. This Ecommerce &amp; Business Analysis bundle equips learners with the vital skills and insights needed to analyse, strategize, and drive success in the ever-evolving Ecommerce landscape.</p><p>With a single payment, you will gain access to Ecommerce &amp; Business Analysis course, including <strong>10 premium courses</strong>, a <strong>QLS Endorsed Hardcopy certificate</strong> and <strong>11 PDF certificates</strong> for Absolutely free.</p><p><strong>This Ecommerce and Business Analysis Bundle Package includes:</strong></p><ul><li><strong></strong><strong> Course 01:</strong> Advanced Diploma in Business Development at QLS Level 7</li></ul><p><strong>10 Additional CPDQS Accredited Premium Courses -</strong></p><ul><li><strong></strong><strong> Course 01:</strong> Commercial Law</li><li><strong></strong><strong> Course 02:</strong> Lean Process &amp; Six Sigma Training Course</li><li><strong></strong><strong> Course 03:</strong> Creative Marketing Plan</li><li><strong></strong><strong> Course 04: </strong>Ecommerce Management</li><li><strong></strong><strong> Course 05:</strong> Financial Analysis</li><li><strong></strong><strong> Course 06:</strong> Diploma in Performance Management</li><li><strong></strong><strong> Course 07:</strong> Customer Service Training</li><li><strong></strong><strong> Course 08:</strong> Developing Interpersonal Skills Course</li><li><strong></strong><strong> Course 09:</strong> Critical Thinking Training</li><li><strong></strong><strong> Course 10:</strong> Decision-Making in High-Stress Situations</li></ul><p>Our Ecommerce &amp; Business Analysis training course is your gateway to thriving in today's business landscape. Acquire knowledge of Ecommerce Management, Commercial Law, and Creative Marketing. Gain insights into Financial Analysis, Performance Management, Customer Service, Interpersonal Skills and much more.</p><p><strong>Learning Outcomes Of this Bundle</strong></p><ul><li>Master ecommerce strategies and Business Analysis techniques.</li><li>Apply lean processes for optimised Business Analysis operations.</li><li>Create effective marketing plans for ecommerce success.</li><li>Make Business Analysis with financial data with Ecommerce knowledge.</li><li>Develop decision-making skills in high-stress situations.</li></ul><p>Enrol in our Ecommerce &amp; Business Analysis bundle to advance your career as an ecommerce Specialist or business analyst, paving the way for business success.</p><p><strong>Why Choose Our this Bundle?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of Ecommerce &amp; Business Analysis</li><li>Get a <strong>free student ID card</strong> with Ecommerce &amp; Business Analysis Training</li><li>Get instant access to this Ecommerce &amp; Business Analysis course.</li><li>Learn Ecommerce &amp; Business Analysis from anywhere in the world</li><li>The Ecommerce &amp; Business Analysis is affordable and simple to understand</li><li><strong>Lifetime access</strong> to the Ecommerce &amp; Business Analysis course materials</li><li>The Ecommerce &amp; Business Analysis comes with 24/7 tutor support</li></ul> <p>Start your learning journey straightaway!</p><p>This Ecommerce &amp; Business Analysis's curriculum has been designed by Ecommerce &amp; Business Analysis experts with years of Ecommerce &amp; Business Analysis experience behind them. The Ecommerce &amp; Business Analysis course is extremely dynamic and well-paced to help you understand Ecommerce &amp; Business Analysis with ease.</p><p><strong>Assessment Process</strong></p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the <strong>Advanced Diploma in Business Development at QLS Level 7 </strong>exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        280 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Ecommerce &amp; Business Analysis bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want!</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior background or expertise is required to enrol in this Ecommerce and Business Analysis Training.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Ecommerce &amp; Business Analysis bundle will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Advanced Diploma in Business Development at QLS Level 7</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>CPDQS Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Academy for Health and Fitness

Level 7 Diploma in Ecommerce & Business Analysis - QLS Endorsed

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!</strong></p><p>Take your career to new heights with our comprehensive Airport Operations Diploma! This course bundle includes 11 courses covering all aspects of airport operations, from aviation law and logistics management to fire safety and cross-cultural awareness training. The first course is QLS-endorsed, meaning you'll receive a QLS hardcopy certificate for free upon completion. This certificate will prove your competence and enhance your employability in the industry.</p><p>Our Airport Operations Diploma is designed to equip you with the knowledge and skills necessary to succeed in this dynamic field. You'll learn how to handle airport operations, manage security, respond to emergency situations, and ensure customer satisfaction. With job demand increasing in the aviation industry, this course bundle is a smart investment in your career.</p><p>Don't miss out on this opportunity to gain the knowledge and skills necessary to succeed in airport operations! Enrol in our Airport Operations Diploma today.</p><p><strong>This Airport Operations Diploma </strong><strong>Bundle Package includes:</strong></p><ul><li><strong>Course 01:</strong>Certificate in Airport Operations at QLS Level 3</li></ul><p><strong>10 Premium Additional CPD QS Accredited Courses -</strong></p><ul><li><strong>Course 01:</strong> Introduction to Aviation Law Training</li><li><strong>Course 02:</strong> Airport Management</li><li><strong>Course 03:</strong> Air Cabin Crew Online Diploma Course</li><li><strong>Course 04:</strong> Logistics Management</li><li><strong>Course 05:</strong> Security Management</li><li><strong>Course 06:</strong> Drugs and Alcohol Awareness Training</li><li><strong>Course 07:</strong> Consumer Rights Awareness</li><li><strong>Course 08:</strong> Diploma in Substance Misuse Awareness</li><li><strong>Course 09:</strong> Fire Safety</li><li><strong>Course 10: </strong>Cross-Cultural Awareness Training</li></ul><p><strong>Why Prefer This Airport Operations Diploma </strong><strong>Bundle?</strong></p><ul><li>You will receive a completely free certificate from the Quality Licence Scheme</li><li>Option to purchase 10 additional certificates accredited by CPD</li><li>Get a free Student ID Card - (£10 postal charges will be applicable for international delivery)</li><li>Free assessments and immediate success results</li><li>24/7 Tutor Support</li></ul> <p><strong>After taking this Airport Operations Diploma </strong><strong>bundle courses, you will be able to learn:</strong></p><p>By the end of this course bundle, you will be able to:</p><ul><li>Understand the legal framework governing aviation</li><li>Apply airport management principles in real-world situations</li><li>Provide exceptional customer service to air cabin crew</li><li>Manage logistics and transportation effectively</li><li>Implement security measures to protect airports and passengers</li><li>Identify and respond to drug and alcohol-related issues</li><li>Understand consumer rights and obligations</li><li>Recognise the risks and impacts of substance misuse</li><li>Ensure fire safety compliance in airports</li><li>Develop cross-cultural awareness to better serve diverse passengers</li><li>Improve your communication skills in the airport environment</li></ul><p><strong>***Curriculum breakdown of Airport Operations Course Level 3 Cpd Accredited</strong><strong>***</strong></p><ul><li><strong>Module 01: </strong>Airport Customer Service</li><li><strong>Module 2: </strong>Airport Components</li><li><strong>Module 03: </strong>Security Operations</li><li><strong>Module 04:</strong> Airport and Aircraft Emergency Situations</li><li><strong>Module 05: </strong>Weather Control Operations</li><li><strong>Module 06:</strong> Sustainable Airport Operation</li></ul><p><strong>How is the Airport Operations Diploma </strong><strong>Bundle Assessment Process?</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        220 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for anyone looking to start or advance their career in airport operations. Specifically, this course is suitable for:</p><ul><li>Airport personnel</li><li>Airline employees</li><li>Travel and tourism professionals</li><li>Logistics and transportation managers</li><li>Security personnel</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle will give you an edge in various professions, such as:</p><ul><li>Airport Operations Manager - £35k-£70k</li><li>Airline Operations Manager - £25k-£70k</li><li>Cabin Crew - £20k-£30k</li><li>Logistics Manager - £28k-£50k</li><li>Security Manager - £30k-£50k</li><li>Substance Misuse Support Worker - £18k-£28k</li><li>Fire Safety Officer - £24k-£38k</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate in Airport Operations at QLS Level 3</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>CPD QS Accredited Certificate </h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD QS Accredited Certificate </h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>

                        </div>

Airport Operations Diploma - CPD Certified

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Imagine turning your hustle into a thriving online business. The UK e-commerce market is on fire, projected to hit a cool <strong>£500</strong> billion this year. But with so much competition, how do you stand out? This jam-packed Diploma in Ecommerce Products, Brands &amp; Services equips you with the skills to dominate the digital marketplace.</p><p>This course goes beyond just selling stuff online. It covers everything from product development, brand management to service delivery in an online environment. You will learn strategic marketing and social media tactics to grab customer attention. Master SEO to become a search engine magnet, and learn product photography that converts clicks into sales. Plus, hone your sales skills and decision-making chops to thrive in the fast-paced world of e-commerce.</p><p>With a single payment, you will gain access to Ecommerce course, including <strong>10 premium courses</strong>, a <strong>QLS Endorsed Hardcopy certificate </strong>(for the title course) and <strong>11 PDF certificates</strong> for Absolutely free.</p><p><strong>This Ecommerce Bundle Package includes:</strong></p><ul><li><strong> Course 01:</strong> Diploma in E-Commerce Management at QLS Level 5</li></ul><p><strong>10 Additional CPDQS Accredited Premium Courses -</strong></p><ul><li><strong> Course 01: </strong>Strategic Marketing &amp; Planning</li><li><strong> Course 02: </strong>Social Media Marketing Strategy</li><li><strong> Course 03: </strong>SEO and Digital Marketing Diploma</li><li><strong> Course 04: </strong>Facebook Marketing Strategy</li><li><strong> Course 05: </strong>Sales Skills Course</li><li><strong> Course 06: </strong>Creative Writing Skills</li><li><strong> Course 07: </strong>Product Photography</li><li><strong> Course 08:</strong> YouTube Marketing Strategy<strong><br /></strong></li><li><strong> Course 09: </strong>Transport and Logistics Management</li><li><strong> Course 10: </strong>Decision-Making in High-Stress Situations</li></ul><p>Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace.</p><p><strong>Learning Outcomes of Ecommerce Products, Brands, and Services </strong></p><ul><li>Understand the fundamentals of ecommerce and the theories behind it.</li><li>Gain insights into the development and management of ecommerce products.</li><li>Learn the principles of creating and managing brands in an online environment.</li><li>Explore the dynamics of service delivery in ecommerce.</li><li>Understand customer behaviours and expectations in digital commerce.</li><li>Learn how to create engaging online shopping experiences.</li><li>Gain knowledge on the role of digital marketing in promoting ecommerce products, brands, and services.</li></ul><p><strong>Why Choose Us?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of  Ecommerce</li><li>Get a <strong>free student ID card</strong> with  Ecommerce Training program (£10 postal charge will be applicable for international delivery)</li><li>The  Ecommerce is <strong>affordable and simple</strong> to understand</li><li>This course is <strong>entirely online, interactive lesson</strong> with voiceover audio</li><li>Get <strong>Lifetime access</strong> to the  Ecommerce course materials</li><li>The  Ecommerce comes with <strong>24/7 tutor support</strong></li></ul><p><strong>After Completing this Ecommerce Products, Brands, and Services course, you can progress towards-</strong></p><ul><li>COB Certified E-Commerce Manager</li><li>Level 5 Diploma in IT - E-commerce and much more...</li></ul> <p>Start your learning journey straight away with this bundle and take a step toward a brighter future!</p><p><strong>*** Course Curriculum: ***</strong></p><p>The bundle courses have the following curriculum:</p><p><strong> Course 01: Diploma in E-Commerce Management at QLS Level 5</strong></p><ul><li>Module 1: Introduction to Electronic Commerce</li><li>Module 2: Ecommerce Strategy and Implementation</li><li>Module 3: Customer Service</li><li>Module 4: Products, Brands, and Services</li><li>Module 5: Content Planning and Production</li><li>Module 6: Use of Social Networks</li><li>Module 7: Marketing</li><li>Module 8: Creating an Engaging User Experience</li><li>Module 9: Transaction Management</li><li>Module 10: Ecommerce Analytics</li></ul><p><strong> Course 02: Strategic Marketing &amp; Planning</strong></p><ul><li>Module 1: An Introduction to Strategic Planning </li><li>Module 2: Development of a Strategic Plan </li><li>Module 3: Strategic Planning for Marketing </li><li>Module 4: Strategic and Marketing Analysis </li><li>Module 5: Internal Analysis </li><li>Module 6: External Analysis </li><li>Module 7: Market Segmentation, Targeting and Positioning </li><li>Module 8: Approaches to Customer Analysis </li><li>Module 9: Approaches to Competitor Analysis </li></ul><p><strong> Course 03: Social Media Marketing Strategy</strong></p><ul><li>The Rise Of Social Media</li><li>Conducting Market Analysis</li><li>Auditing Social Media</li><li>Setting Goals And Selecting Platforms</li><li>Creating The Social Media Policy</li><li>Integrating Marketing Strategies</li><li>Developing Effective Content</li><li>Understanding The Popular Platforms</li><li>Launching Successful Campaigns</li><li>Managing The Community</li><li>Providing Customer Service</li><li>Measuring, Analyzing And Reporting</li><li>The Social Media Strategist Career</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 8 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free </strong>(Previously it was £12.99*11 = £143)</li><li><strong>QLS Endorsed Hard Copy Certificate: Free</strong> (For The Title Course: Previously it was £119)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        260 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>E-commerce Manager</li><li>Marketing Guru</li><li>Social Media Whiz</li><li>SEO Mastermind</li><li>Sales Champion</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>Diploma in E-Commerce Management at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Level 5 Diploma in Ecommerce Products, Brands, and Services - QLS Endorsed

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Imagine the vibrant buzz of a five-star lobby, the clinking of glasses in a bustling restaurant, the seamless orchestration of a guest's perfect stay. The UK hospitality industry is booming, with a projected <strong>growth of 4.8% by 2025</strong>. Are you ready to be part of this exciting world?</p><p>This comprehensive <strong>Hotel Management </strong>bundle equips you with the skills and knowledge to excel in various hospitality roles. From welcoming guests with a smile to managing bustling restaurants, this bundle equips you with the skills to thrive in diverse hospitality roles. Master reception operations, hotel management, restaurant service, and customer relations. Develop communication, time management, and digital marketing expertise. Become a confident and versatile hospitality professional, ready to launch your dream career.</p><p>With a single payment, you will gain access to <strong>Hotel Management bundle</strong>, including <strong>10 premium courses</strong>, a <strong>QLS Endorsed Hardcopy certificate</strong> (for the main course) and <strong>11 PDF certificates</strong> for Absolutely free.</p><p><strong>This Hotel Management: Hotel Receptionist and Hospitality Management</strong><strong> Bundle Package includes:</strong></p><ul><li><strong> Main Course:</strong> Diploma in Hotel Receptionist Course at QLS Level 5</li></ul><p><strong>10 Premium Additional CPD QS Accredited Courses -</strong></p><ul><li><strong> Course 01:</strong> Diploma in Hotel Manager at QLS Level 5</li><li><strong> Course 02:</strong> Hotel Management &amp; Administrative Skills</li><li><strong> Course 03:</strong> Restaurant Hospitality and Management Diploma</li><li><strong> Course 04: </strong>Catering Management</li><li><strong> Course 05:</strong> Concierge</li><li><strong> Course 06:</strong> Office Admin and Receptionist Skills</li><li><strong> Course 07:</strong> Customer Relationship Management</li><li><strong> Course 08:</strong> Phone-Based Customer Service</li><li><strong> Course 09:</strong> Time Management Training</li><li><strong> Course 10: </strong>CPA Marketing Fundamentals.</li></ul><p>Our Hotel Management: Hotel Receptionist and Hospitality Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today in this Hotel Management Training and gear up for excellence!</p><p><strong>Learning Outcomes of Hotel Management: Hotel Receptionist and Hospitality Management</strong></p><ul><li>Master guest service excellence in hotels and restaurants.</li><li>Understand hotel operations and management principles.</li><li>Develop effective communication and customer relationship skills.</li><li>Apply marketing and administrative best practices in hospitality.</li><li>Gain expertise in specific areas like catering and concierge services.</li><li>Enhance your employability with industry-recognized qualifications.</li></ul><p><strong>Why Choose Us?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of this course</li><li>Get a <strong>free student ID card</strong> with this Training</li><li>This course is affordable and simple to understand</li><li>This course is entirely online, interactive lesson with voiceover audio</li><li><strong>Lifetime access</strong> to this course materials</li><li>This course comes with 24/7 tutor support</li></ul> <p>Start your learning journey straightaway!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong> Main Course: Diploma in Hotel Receptionist Course at QLS Level 5</strong></p><ul><li>Module 01: Introduction to Reception and Receptionist</li><li>Module 02: An Overview of Hotel Industry</li><li>Module 03: The Process of Selection and Recruitment in Hospitality Industry</li><li>Module 04: Management of Front Office Operations</li><li>Module 05: Business Telephone Skills</li><li>Module 06: Mail Services and Shipping</li><li>Module 07: Travel Arrangements</li><li>Module 08: Time Management</li><li>Module 09: Record Keeping and Filing Systems</li><li>Module 10: Communication Skills</li><li>Module 11: Marketing in Travel and Tourism Business</li><li>Module 12: Customer Satisfaction</li><li>Module 13: E-Hospitality and Technology</li></ul><p><strong> Course 01: Diploma in Hotel Manager at QLS Level 5</strong></p><ul><li>Module 01: Introduction to Hospitality Management</li><li>Module 02: An Overview of Hotel Industry</li><li>Module 03: The Process of Selection and Recruitment in Hospitality Industry</li><li>Module 04: The Process of Development and Training in Hospitality Industry</li><li>Module 05: Management of Front Office Operations</li><li>Module 06: Management of Housekeeping, Engineering and Security Operations</li><li>Module 07: Management of Food and Beverage Operations</li><li>Module 08: Management of Service Quality in Hospitality Industry</li><li>Module 09: Marketing in Travel and Tourism Business</li><li>Module 10: Accounting in Hospitality Industry</li></ul><p><strong> Course 02: Hotel Management &amp; Administrative Skills</strong></p><ul><li>Module 01: An Overview Of Hotel Reception</li><li>Module 02: Hotel Reception Standard Procedures</li><li>Module 03: Customer Service In Hotel Reception</li><li>Module 04: Communication Skills Required For Hotel Reception</li><li>Module 05: Telephone Handling In A Hotel</li><li>Module 06: How To Handle Difficult Hotel Guests</li><li>Module 07: Administrative Skills As A Hotel Receptionist</li><li>Module 08: Computer Skills And Programs</li><li>Module 09: Brand Standards In The Hospitality World</li><li>Module 10: Being A Team Player: Working With Other Hotel Departments</li></ul><p>and much more...</p><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 8 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate:</strong> Free (Previously it was £12.99*11 = £143)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (For The Title Course: Previously it was £119)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        255 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This bundle is open to everybody.</p><ul><li>New to Hospitality</li><li>Career Changers</li><li>Hotel Staff</li><li>Aspiring Managers</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this Hotel Management: Hotel Receptionist and Hospitality Management bundle.<br />.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Hotel Management: Hotel Receptionist and Hospitality Management bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Hotel receptionist</li><li>Hotel manager</li><li>Restaurant manager</li><li>Catering manager</li><li>Concierge</li><li>Hospitality entrepreneur</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>Diploma in Hotel Receptionist Course at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Hotel Management: Hotel Receptionist and Hospitality Management

<p><strong> Buy Big. Save Big! Offer Ends Soon, Hurry Up!! </strong></p><p><strong>Get FREE 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment.</strong></p><p>If you wish to gain a solid and compact knowledge of Leisure Management and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive Leisure Management course designed by professionals.</p><p>This Leisure Management bundle package includes 1 premium, <strong>The Quality Licence Scheme-endorsed </strong>course, 10 additional <strong>CPD accredited certificate </strong> courses, with expert assistance, and a <strong>FREE courses assessment included. </strong> Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees.</p><p><strong>This </strong><strong>bundle package includes:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Leisure Management at QLS Level 4</li></ul><p><strong>10 Additional CPD Accredited Courses -</strong></p><ul><li><strong>Course 01: </strong>Diploma in Employee Management</li><li><strong>Course 02: </strong>Public Health</li><li><strong>Course 03: </strong>Workplace First Aid Level 4</li><li><strong>Course 04: </strong>Professional Diploma in Stress Management</li><li><strong>Course 05: </strong>Confidence Building &amp; Assertiveness</li><li><strong>Course 06: </strong>Benefits of Organic Gardening</li><li><strong>Course 07: </strong>Street and Weeding Photography</li><li><strong>Course 08; </strong>Sports, Fitness and Nutrition for Coaching</li><li><strong>Course 09: </strong>Creative Writing</li><li><strong>Course 10: </strong>Decision-Making in High-Stress Situations</li></ul><p>Success becomes a lot simpler with this Leisure Management bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace.</p><p>This premium online bundle course, named Leisure Management, supports your professional growth with Quality Licence Scheme endorsement, as well as <strong>CPD</strong> accreditation. You'll be able to practice on your own time and at your own speed while still gaining an endorsed certificate.</p><p>You'll get an unrivalled learning experience, as well as a<strong> free student ID card</strong>, which is included in the course price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also answers to all of your questions.</p><p>The course materials are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors.</p><p><strong>Why Prefer this Leisure Management Bundle Course?</strong></p><ul><li>Upon successful completion of the bundle, you will receive a completely <strong> free certificate from the Quality Licence Scheme.</strong></li><li>Option to receive 10 additional certificates accredited by <strong>CPD</strong> to expand your knowledge.</li><li><strong>Student ID card</strong> with amazing discounts - completely for <strong> FREE</strong>! (£10 postal charges will be applicable for international delivery)</li><li>Our bundle's learning materials have an engaging voiceover and visual elements for your convenience.</li><li>For a period of 12 months, you will have 24/7 access to all bundle course material.</li><li>Complete the bundle, at your own pace.</li><li>Each of our students gets full 24/7 tutor support</li><li>After completing our Bundle, you will receive efficient assessments and immediate results.</li></ul> <p>The Leisure Management has the following curriculum:</p><p><strong>Module 01: Introduction to Leisure Management</strong></p><ul><li>Origin of Leisure in History</li><li>Leisure in the 21st Century</li><li>Understanding the Leisure Sector<br /><ul><li>Tourism, Heritage and Leisure</li><li>The Environment, Countryside and Open Space</li><li>The Arts, Museums and Libraries</li><li>Sport, Physical Recreation and Physical Activity</li></ul></li><li>Management Functions in Leisure Sector</li><li>Career Opportunities in Leisure Sector</li></ul><p><strong>Module 02: Managing and Maintaining a Leisure Facility</strong></p><ul><li>Six-Stage Facility Life-Cycle</li><li>Benchmarking<br /><ul><li>Steps of Benchmarking</li></ul></li><li>Customer Service: Expectations and Perceptions<br /><ul><li>Customer Evaluation Criteria</li></ul></li><li>Quality Management</li><li>Facility Asset Management<br /><ul><li>Goals of Facility Asset Management</li></ul></li><li>Operations and Maintenance</li><li>Sustainable Design</li></ul><p><strong>Module 03: Travel, Tourism and Leisure</strong></p><ul><li>Characteristics of the Tourism Industry<br /><ul><li>Core Industry Sectors</li><li>Tourism Business</li></ul></li><li>Factors Affecting Travel and Tourism<br /><ul><li>Economy</li><li>Politics and Government Policies</li><li>Socio-Cultural Conflicts</li><li>Environment</li><li>Technology</li></ul></li><li>Tourism Destinations<br /><ul><li>Elements of Influence in Destination Selection</li></ul></li><li>The Economic Significance of Tourism</li></ul><p><strong>Module 04: Managing Hotel and Lodging</strong></p><ul><li>Classifications of Hotel Properties<br /><ul><li>Hotels Classified by Price</li><li>Hotels Classified by Function</li><li>Hotels Classified by Location</li><li>Hotels Classified by Market Segment</li></ul></li><li>Major Functional Departments<br /><ul><li>The Front Office</li><li>Housekeeping</li><li>Security</li><li>Sales and Marketing</li><li>Accounting</li><li>Human Resources</li><li>Engineering</li></ul></li><li>The Economics of the Hotel Business<br /><ul><li>Dimensions of the Hotel Investment Decision</li><li>Hotel Cycles and Financial Performance</li></ul></li></ul><p><strong>Module 05: Planning for Leisure Services</strong></p><ul><li>Planning In Organisations<br /><ul><li>Some Planning Concepts</li></ul></li><li>Goal Setting<br /><ul><li>Characteristics of Well-Thought-Out Goals</li><li>Goal Congruence</li><li>Goals and Policies</li></ul></li><li>Planning in Operations<br /><ul><li>Strategic Issues</li><li>From Strategy to Tactics</li></ul></li><li>Individual Worker as Planner<br /><ul><li>Planning as a Personal Process</li></ul></li><li>Long-Range Planning Tools<br /><ul><li>Return on Investment</li><li>Cost-Benefit Analysis</li></ul></li></ul><p><strong>Module 06: Leadership in Leisure Industry</strong></p><ul><li>Characteristics of an Ideal Leader</li><li>Deciding How to Lead</li><li>Team Leading Goals and Skills</li><li>Decision Making<br /><ul><li>The Decision-Making Process</li></ul></li><li>Coaching, Mentoring and Motivational Leadership<br /><ul><li>Motivational Leadership</li></ul></li></ul><p><strong>Module 07: Human Resource Management in Leisure Industry</strong></p><ul><li>Importance of HRM<br /><ul><li>Tourism and HRM</li></ul></li><li>Human Resource Development Strategy</li><li>Training<br /><ul><li>Types and Levels of Training</li><li>Future Training Needs</li></ul></li><li>Rewards, Bonus, and Compensation</li><li>Human Resource Information System</li></ul><p><strong>Module 08: Marketing of Leisure and Recreation</strong></p><ul><li>Understanding the Marketing Process<br /><ul><li>Understanding the Marketplace and Customer Needs</li><li>Designing Customer Value-Driven Marketing Strategy</li><li>Preparing an Integrated Marketing Plan</li><li>Building Customer Relationships</li><li>Capturing Value from Customers</li></ul></li></ul><ul><li>Developing Marketing Opportunities and Strategies<br /><ul><li>Gaining Knowledge about the Marketing Environment</li><li>Managing Customer Information to Gain Customer Insights</li><li>Consumer Markets and Consumer Buying Behaviour</li><li>Organisational Buyer Behaviour</li></ul></li></ul><ul><li>Developing the Marketing Value-Driven Strategy and Mix<br /><ul><li>Designing and Managing Products and Brands</li><li>Internal Marketing</li><li>Pricing</li><li>Distribution Channels Delivering Customer Value</li><li>Engaging Customers and Communicating Customer Value and Advertising</li><li>Promoting Products</li></ul></li></ul><ul><li>Managing Leisure and Tourism Marketing<br /><ul><li>Marketing Tourism Destinations</li><li>Communicating with the Tourist Market</li><li>Organising and Managing Tourism Marketing</li></ul></li></ul><p><strong>Module 09: </strong><strong>Health, Safety and Welfare</strong></p><ul><li>Health and Safety for Leisure Activities</li><li>The Purpose of the Health and Safety Regulations</li><li>The Basics of Health and Safety in an Organisation</li><li>Health and Safety Law for Leisure Activities</li><li>Health and Safety Law for Swimming Pools</li><li>Health and Safety Law for Sports Club Organisers</li></ul><p><strong>How is the Leisure Management Bundle Assessment Process?</strong></p><p>We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams.</p><p><strong>Show off Your New Skills With a Certification of Completion</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the Leisure Management, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package.</p><p><strong>For Additional the Quality Licence Scheme </strong><strong>Endorsed Certificate </strong><strong>you have to pay the price based on the Level of these Courses:</strong></p><ul><li>Level 1 - £59</li><li>Level 2 - £79</li><li>Level 3 - £89</li><li>Level 4 - £99</li><li>Level 5 - £119</li><li>Level 6 - £129</li><li>Level 7 - £139</li></ul><p><strong>Certificate Accredited by CPD</strong></p><p>Upon finishing the Leisure Management course, you need to order to receive a <strong> Certificate Accredited by CPD </strong>that is recognised all over the UK and also internationally. The pricing schemes are -</p><ul><li><strong>10 GBP for Digital Certificate</strong></li><li><strong>29 GBP for Printed Hardcopy Certificate inside the UK</strong></li><li><strong>39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)</strong></li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        225 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody.a</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this course.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this course, you are to start your career or begin the next phase of your career.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Diploma in Leisure Management at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>For Additional The Quality Licence Scheme Courses, You have to pay the price based on the Level of these Courses:</strong></p><ul><li>Level 1 - £59</li><li>Level 2 - £79</li><li>Level 3 - £89</li><li>Level 4 - £99</li><li>Level 5 - £119</li><li>Level 6 - £129</li><li>Level 7 - £139</li></ul><p><strong>CPD Accredited Certificate</strong></p><ul><li><strong>29 GBP</strong> for Printed Hardcopy Certificate inside the UK</li><li><strong>39 GBP</strong> for Printed Hardcopy Certificate outside the UK (International delivery)</li></ul></div>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
            <div><p>Upon passing the Bundle, you need to order to receive a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD</strong>.</p></div>

                        </div>

Leisure Management Diploma Course

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Online Course Marketing

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Professional Skills Course (PSC)

Trainers Course

Providing Outstanding Customer Service

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
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GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
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							<p>
							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
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