Name: Service Helpdesk & Technical Support Course
Price: 12 GBP
Availability: InStock

Lead Academy

Care Home Management Course

General Admission

John Academy

Microsoft AZ-900

AWS Certified Cloud Practitioner

Microsoft AZ-104

Microsoft Azure

Microsoft AZ-303

Microsoft AZ-700

AZ-900 | Microsoft Azure Fundamentals Full Course

<p><strong>48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!</strong></p><p>Are you looking to improve your current abilities or make a career move? Our unique Management (Delivery Manager Training) Course might help you get there! Expand your expertise with high-quality training and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the course.</p><p><strong>This Diploma in Delivery Manager Training at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD (with </strong><strong>150</strong><strong> CPD points) to make your skill development and career progression related to Management (Delivery Manager Training) substantial and easier than ever!</strong></p><p>The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an<strong> instant e-certificate</strong> as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course.</p><p>With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.</p><p>You'll get a <strong>Free Student ID</strong> card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program.</p> <p>Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you.</p><p>Start your learning journey straight away with this course and take a step toward a brighter future!</p><p><strong>Why Prefer this Management (Delivery Manager Training) Course?</strong></p><ul><li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> and another certificate accredited by <strong>CPD</strong> after completing this course</li><li><strong>Student ID </strong>card with amazing discounts - completely for <strong> FREE!</strong> (£10 postal charges will be applicable for international delivery)</li><li>Standard-aligned lesson planning</li><li>Innovative and engaging content and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul><p><strong>*** Course Curriculum of Management (Delivery Manager Training)***</strong></p><p>Here is the curriculum breakdown of the course:</p><p><strong>&gt;&gt; Delivery Manager Training &lt;&lt;</strong></p><p><strong>Module 1: Understanding Lean</strong></p><ul><li>What is Lean?</li><li>History behind Lean</li><li>The Toyota Production System</li><li>The TPS House</li><li>Lean Tools</li></ul><p><strong>Module 2: The Lean Culture</strong></p><ul><li>Organisation's Culture: An Introduction</li><li>Organisations Principles</li><li>Identifying the Current State of The Organisation</li><li>Defining Lean Principles in An Organisation</li><li>Measuring the Gap</li><li>Five Phases of Changing the Organisation</li></ul><p>And More..</p><p><strong>Module 3: The Five Principles of Lean</strong></p><ul><li>The Five Principles of Lean</li></ul><p><strong>Module 4: Value and Waste</strong></p><ul><li>What is Value?</li><li>Value-Added Activities (VA)</li><li>No-Value-Added Activities (NVA)</li><li>What Is Muda or Waste?</li><li>What is Mura?</li><li>What is Muri?</li><li>Causes of Muri</li><li>Different Ways to Deal with Muri</li></ul><p>And More..</p><p><strong>Module 5: Value Stream Mapping (VSM)</strong></p><ul><li>Introduction to Value Stream Map (VSM)</li><li>Benefits of Value Stream Map (VSM)</li><li>The Purpose of a Value-Stream Map</li><li>The People Who Use a Value Stream Map</li><li>Takt and Cycle Time</li><li>Generating the Map</li><li>Map Reading</li><li>Value Stream Mapping Process</li><li>Managing with Maps</li></ul><p><strong>Module 6: The Principles of Flow and Pull</strong></p><ul><li>Understanding Flow</li><li>The Seven Flows of Manufacturing</li><li>Barriers to Flow</li><li>Improving Flow</li><li>Pull System</li><li>Advantages of Using a Pull System</li><li>Managing a Pull System</li><li>What is continuous improvement?</li><li>Tools and Techniques</li></ul><p><strong>Module 7: Overview of Six Sigma</strong></p><ul><li>What is Six Sigma?</li><li>History of Six Sigma</li><li>The Five Key Principles of Six Sigma</li><li>Lean Six Sigma</li><li>The Six Sigma methodologies</li></ul><p><strong>Module 8: The Define Phase</strong></p><ul><li>Project Planning</li><li>Project Charter</li><li>Voice of The Customer</li><li>Critical-to-Quality Tree</li></ul><p><strong>Module 9: The Measure Phase</strong></p><ul><li>Process Definition</li><li>Process Metrics</li><li>The Process Baseline</li></ul><p><strong>Module 10: The Analysis Phase</strong></p><ul><li>Value Stream Analysis</li><li>Root Cause Analysis</li><li>Graphical Analysis</li><li>Pareto Chart</li><li>Box Plots</li></ul><p><strong>Module 11: The Improve Phase</strong></p><ul><li>Solutions Selection Matrix</li><li>Cost Benefit Analysis</li><li>Piloting A Solution</li><li>Planning Implementation</li></ul><p><strong>Module 12: The Control Phase</strong></p><ul><li>Control Plan</li><li>Visual Management</li><li>SPC Charts</li><li>Statistical Process Control Tests</li><li>Celebration and Reflection</li></ul><p><strong>Module 13: Organisational Skills</strong></p><ul><li>Organising Daily Work</li><li>Organising Workplace</li><li>Organising Resources</li><li>Organising Tools</li><li>Cultivating Organisational Habits</li></ul><p><strong>Module 14: Effective Planning and Scheduling</strong></p><ul><li>Work Breakdown Structure</li><li>Estimation Process and Resources Alignment</li><li>Project Planning</li><li>The Purpose of Project Planning</li><li>Project Planning Guide</li><li>Project Goals</li><li>Project Deliverables</li><li>Project Schedule</li><li>Support Plans</li><li>Human Resource Plan</li><li>Communications Plan</li><li>Project Management Pitfalls</li><li>Risk Management</li></ul><p>And More..</p><p><strong>Module 15: Invoicing/Petty Cash</strong></p><ul><li>Financial Record Keeping</li><li>Invoice</li><li>Types of Invoices</li><li>Benefits of Online Invoicing</li><li>What to include in an Invoice?</li><li>Petty Cash</li><li>Keeping Petty Cash</li><li>Petty Cash Management</li><li>Tips on Running a Petty Cash Fund</li><li>Budgeting</li><li>Types of Budgets</li><li>Sales Budget</li><li>Expense Budget</li><li>Production Budget</li><li>Manufacturing Budget</li><li>Labor Budget</li></ul><p><strong>Assessment Process</strong></p><p>We offer an integrated assessment framework to make the process of evaluating learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Management (Delivery Manager Training) Course Right for You?</strong></p><p>Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject.</p><p>All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world.</p><p>Every student must be over the age of 16 and have a passion for learning and literacy.</p><p>This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>Diploma in Delivery Manager Training at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            £119
        </p>
            <div><p>After successfully completing the <strong>Diploma in Delivery Manager Training at QLS Level 5</strong><strong> course</strong>, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of -</p><ul><li><strong>119 GBP inside the UK</strong></li><li><strong>129 GBP (including postal fees) for international delivery</strong></li></ul><p><strong>CPD Accredited Certificate</strong></p><ul><li><strong>29 GBP</strong> for Printed Hardcopy Certificate inside the UK</li><li><strong>39 GBP</strong> for Printed Hardcopy Certificate outside the UK (international delivery)</li></ul></div>

                        </div>

Academy for Health and Fitness

Management (Delivery Manager Training)

Training Tale

Healthcare Assistant

NHS Management

Health Care Management

Health & Social Care

FA Level 1

Health Sciences Courses (HSC)

Level 6 Diploma in Health and Social Care Management

<p><strong>Health and Social Care Training Course Online</strong></p><p>The bundle <strong>Health and Social Care Training Course</strong> is designed to help you build relationships with employers who provide Health and Welfare services throughout your studies. This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing wellbeing and social care management profession. With our help, take the first significant step toward reaching your full potential now. The purpose of the <strong>Health and Social Care Training Course</strong> qualification is to help students understand policy, management theory, and practice in health and social care. It allows students to engage with the challenges that professionals, service users, and policymakers face in their own country. It will provide knowledge that will help you work as an effective manager in the hospital/social care industry.</p><p><strong>Learning Outcomes</strong></p><p>After completing this course, you will be able to:</p><ul><li>Describe the fundamentals of health and social care management.</li><li>Describe the concepts and principles of the NHS.</li><li>Describe care and support planning.</li><li>Know the importance of Person-centred Care.</li><li>Develop effective communication and listening skills.</li><li>Describe the concepts of Equality, Diversity and Rights concerning Health and Social Care.</li><li>Maintain health and safety regulations.</li><li>Know about safeguarding in Health and social care.</li><li>Identify social risk and needs in health &amp; social care.</li></ul><p>The <strong>Health and Social Care Training Course</strong> combines theoretical and practical knowledge in the field of health &amp; social care. The qualification will develop and improve knowledge and skills in areas such as change leadership, effective performance, planning and accountability, development, and team leadership. Learners will be prepared for a lot of occupations in health care administration and/or management. Identify characteristics of good research design in health or social care, and then apply research techniques, collect, and analyse data to complete a health or social care research project.</p><p><strong>Courses are Included in This Health and Social Care Training Course Bundle Course</strong></p><ul><li><strong>Course 01:</strong> Health and Social Care</li><li><strong>Course 02:</strong> Adults Support Worker Course</li><li><strong>Course 03:</strong> Level 2 Youth Work Certificate Course</li><li><strong>Course 04:</strong> Social Worker: Social Work Diploma</li><li><strong>Course 05:</strong> Adults Support Worker Course</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing Health and Social Care Training Course</strong><strong>]</strong></p> <p><strong>Health and Social Care Training Course</strong></p><p><strong>Course Curriculum of Health and Social Care Training Course</strong></p><ul><li>Module 01: A Quick Overview of Health and Social Care</li><li>Module 02: Understanding Healthcare</li><li>Module 03: Understanding Social Care</li><li>Module 04: The UK Health System</li><li>Module 05: Care and Support Planning</li><li>Module 06: Person-Centred Care</li><li>Module 07: Communication in Health and Social care</li><li>Module 08: Developing Effective Communication Skills</li><li>Module 09: Developing Listening Skills</li><li>Module 10: Understanding the Promotion of Equality, Diversity and Rights in Health and Social Care Setting</li><li>Module 11: Responsibilities for Health and Safety</li><li>Module 12: Safeguarding in Social Care</li><li>Module 13: Identifying Social Risk and Needs in Health Care</li></ul><p><strong>Assessment Method of Health and Social Care Training Course</strong></p><p>After completing each module of Health and Social Care Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Health and Social Care Training Course</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for Health and Social Care Training Course, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Health and Social Care Training Course</strong></p><p>This Health and Social Care Training Course has been professionally designed for motivated learners who want to learn the latest industry-specific information on health and social care management.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Health and Social Care Training Course</strong></p><p>There are <strong>no specific</strong> requirements for Health and Social Care Training Course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Health and Social Care Training Course</strong></p><p>Health and Social Care Training Course will open doors and lead you to a wide range of sectors. Here are a few options:</p><ul><li>Occupational Therapist: £25,000 - £45,000 per year</li><li>Psychologist: £20,000 - £55,000 per year</li><li>Social Worker: £23,000 - £45000 per year</li><li>Care Worker: £15,000 - £22,000 per year</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Health Skills

Trainers Course

Social Care

Health and Social Care Training Course

<p><strong>Diploma in Health and Social Care Management Course </strong><strong>Online</strong></p><p>This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing health and social care management profession. With our help, take the first significant step toward reaching your full potential now.</p><p>Our Diploma in Health and Social Care Management is designed to help you gain knowledge and basic professional employability skills in these fields. The Diploma in Health and Social Care Management Course will give information that will support your capacity to operate as successful management in the hospital or social care business. It also provides both theoretical and practical knowledge in health and social care professions.</p><p>Professionals have designed this Diploma in Health and Social Care Management Course to help you learn fast and efficiently, at your own speed and convenience.</p><p><strong>Learning Outcomes</strong></p><p>After completing this Diploma in Health and Social Care Management Course, you will be able to:</p><ul><li>Describe the fundamentals of health and social care management.</li><li>Describe the concepts and principles of the NHS.</li><li>Describe care and support planning.</li><li>Know the importance of Person-centred Care.</li><li>Develop effective communication and listening skills.</li><li>Describe the concepts of Equality, Diversity and Rights concerning Health and Social Care.</li><li>Maintain health and safety regulations.</li><li>Know about safeguarding in social care.</li><li>Identify social risk and needs in health care.</li></ul><p><strong>Why Choose Diploma in Health and Social Care Management Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Health and Social Care Management Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li></ul><p><strong>Main Course: Diploma in Health and Social Care Management</strong></p><p><strong>Free courses included with Diploma in Health and Social Care Management Course</strong></p><ul><li><strong>Course 01: </strong>Level 2 Certificate in Preparing to Work in Adult Social Care</li><li><strong>Course 02:</strong> Level 2 Youth Work Certificate</li></ul><p><strong>[ Note: Free PDF certificate will provide as soon as completing the Diploma in Health and Social Care Management Course]</strong></p> <p><strong>Diploma in Health and Social Care Management Course </strong><strong>Online</strong></p><p><em>Industry Experts Designed this Diploma in Health and Social Care Management Course into 13 detailed modules.</em></p><p><strong>Course Curriculum of </strong><strong>Diploma in Health and Social Care Management Course</strong></p><ul><li>Module 1: A Quick Overview of Health and Social Care</li><li>Module 2: Understanding Healthcare</li><li>Module 3: Understanding Social Care</li><li>Module 4: The UK Health System</li><li>Module 5: Care and Support Planning</li><li>Module 6: Person-Centred Care</li><li>Module 7: Communication in Health and Social care</li><li>Module 8: Developing Effective Communication Skills</li><li>Module 9: Developing Listening Skills</li><li>Module 10: Understanding the Promotion of Equality, Diversity and Rights in Health and Social Care Setting</li><li>Module 11: Responsibilities for Health and Safety</li><li>Module 12: Safeguarding in Social Care</li><li>Module 13: Identifying Social Risk and Needs in Health Care</li></ul><p><strong>Assessment Method of Diploma in Health and Social Care Management Course</strong></p><p>After completing each module of the Diploma in Health and Social Care Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Diploma in Health and Social Care Management Course</strong></p><p>After completing the MCQ/Assignment assessment for this Diploma in Health and Social Care Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Diploma in Health and Social Care Management Course </strong><strong>Online</strong></p><p>The Diploma in Health and Social Care Management Course has been professionally designed for motivated learners who want to learn the latest industry-specific information on health and social care management.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Diploma in Health and Social Care Management Course </strong><strong>Online</strong></p><p>Students who intend to enrol in this Diploma in Health and Social Care Management Course must meet the following requirements:</p><ul><li>Diploma in Health and Social Care Management: Good command of the English language</li><li>Diploma in Health and Social Care Management: Must be vivacious and self-driven.</li><li>Diploma in Health and Social Care Management: Basic computer knowledge</li><li>Diploma in Health and Social Care Management: A minimum of 16 years of age is required.</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Diploma in Health and Social Care Management Course </strong><strong>Online</strong></p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Diploma in Management Studies (DMS)

Diploma in Professional Studies (DPS)

Nursing Diploma

Diploma in Health and Social Care Management

<p>The bundle <strong>Social Care Management</strong> course is designed to help you build relationships with employers who provide Health and Welfare services throughout your studies. This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing wellbeing and social-care management profession. With our help, take the first significant step toward reaching your full potential now. The purpose of the <strong>Social Care Management</strong> qualification is to help students understand policy, management theory, and practice in health and social care. It allows students to engage with the challenges that professionals, service users, and policymakers face in their own country. It will provide knowledge that will help you work as an effective manager in the hospital/social care industry.</p><p>The <strong>Social Care Management</strong> course combines theoretical and practical knowledge in the field of health and social care. The qualification will develop and improve knowledge and skills in areas such as change leadership, effective performance, planning and accountability, development, and team leadership. Learners will be prepared for a lot of occupations in health care administration and/or management.Identify characteristics of good research design in health or social care, and then apply research techniques, collect, and analyse data to complete a health or social care research project.</p><p><br />Our <strong>Social Care Management</strong> course is designed to help you gain knowledge and basic professional employability skills in these fields. The course will give information that will support your capacity to operate as successful management in the hospital or social care business. <strong>Social Care Management</strong> course also provides both theoretical and practical knowledge in Health and Welfare service professions. This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing health and socialcare management profession. With our help, take the first significant step toward reaching your full potential now. This qualification takes these factors into account and addresses them, strengthening the learner's skill set for a managerial position.</p><p><strong>Learning Outcomes</strong></p><p>After completing bundle <strong>Social Care Management </strong>course, you will be able to:</p><ul><li>Describe the fundamentals of health and social-care management.</li><li>Describe the concepts and principles of the NHS.</li><li>Describe care and support planning.</li><li>Know the importance of Person-centred Care.</li><li>Develop effective communication and listening skills.</li><li>Describe the concepts of Equality, Diversity and Rights concerning Health and Social-Care.</li><li>Maintain health and safety regulations.</li><li>Know about safeguarding in social care.</li><li>Identify social risk and needs in health care.</li></ul><p><strong>Why Choose Social Care Management Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Social Care Management Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the course.</li></ul><p><em><strong>***This</strong><strong> Bundle Courses</strong></em></p><ul><li><strong>Course 01:</strong> Social Care Management</li><li><strong>Course 02:</strong> Social Worker: Social Work Diploma</li><li><strong>Course 03:</strong> Level 3 Award in Health and Social Care Course</li></ul><p><em><strong>***Others Included in This Course </strong></em></p><ul><li><strong>Free</strong> 3 PDF Certificate</li><li>Access to Content - <strong>Lifetime</strong></li><li>Exam Fee - <strong>Totally Free</strong></li><li><strong>Free Retake Exam</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Social Care Management </strong><strong>course]</strong></p> <p>At the end of the <strong>Social Care Management</strong> course learners will gain knowledge of applications and in-depth analysis in the care sector, as well as management of health care issues. Graduates may find employment in the medical and wellbeing sectors as managers with managing or an interest in management. Careers may also develop in general hospital administration, quality assurance management, government healthcare coordination, or case management. After completing the Social Care Management course, learners will be able to understand social workers' responsibilities, including policies, procedures, and managerialism, as well as ethical problems and dilemmas in social work practice.</p><p>Professionals have designed this bundle <strong>Social Care Management</strong> course to help you learn fast and efficiently, at your own speed and convenience.</p><p><strong><em>Course Curriculum of</em></strong></p><ul><li><strong>Module 1: A Quick Overview of Health and Social Care</strong></li><li><strong>Module 2: Understanding Healthcare</strong></li><li><strong>Module 3: Understanding Social Care</strong></li><li><strong>Module 4: The UK Health System</strong></li><li><strong>Module 5: Care and Support Planning</strong></li><li><strong>Module 6: Person-Centred Care</strong></li><li><strong>Module 7: Communication in Health and Social care</strong></li><li><strong>Module 8: Developing Effective Communication Skills</strong></li><li><strong>Module 9: Developing Listening Skills</strong></li><li><strong>Module 10: </strong><strong>Understanding the Promotion of Equality, Diversity and Rights in Health and Social Care Setting</strong></li><li><strong>Module 11: </strong><strong>Responsibilities for Health and Safety</strong></li><li><strong>Module 12: Safeguarding in Social Care</strong></li><li><strong>Module 13: Identifying Social Risk and Needs in Health Care</strong></li></ul><p>-----------------------</p><p><strong>Course 02:</strong></p><p><strong>***Social Worker: Social Work Diploma</strong></p><p><em>Course Curriculum</em></p><ul><li>Module 01: Introduction to Adults Support Worker</li><li>Module 02: Introduction to Psychology of Older Age - Part I</li><li>Module 03: Psychology of Older Age - Part II</li><li>Module 04: Impact of Mental Health in the Old Age</li><li>Module 05: Dealing with Life</li><li>Module 06: Enhancing Health and Wellbeing</li></ul><p>-----------------------</p><p><strong>Course 03:</strong></p><p><strong>***Level 3 Award in Health and Social Care Course</strong></p><p><em>Course Curriculum</em></p><ul><li>Module 01: Equality, Diversity and Rights in Health and Social care</li><li>Module 02: Human Growth and Development</li><li>Module 03: Safeguarding in Health and Social-Care</li></ul><p><strong>Assessment Method</strong></p><p>After completing each module of <strong>Social Care Management </strong>Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for <strong>Social Care Management </strong>course, you will be entitled to a Certificate of Completion from <strong> Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The <strong>Social Care Management</strong> has been professionally designed for motivated learners who want to learn the latest industry-specific information on health and social care management.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are <strong>no specific</strong> requirements for <strong>Social Care Management </strong>course because it does not require any advanced knowledge or skills.</p><p>Students who intend to enrol in <strong>Social Care Management </strong>course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Social Care Management </strong>course will open doors and lead you to a wide range of sectors. Here are a few options:</p><ul><li>Occupational Therapist: £25,000 - £45,000 per year</li><li>Psychologist: £20,000 - £55,000 per year</li><li>Social Worker: £23,000 - £45000 per year</li><li>Care Worker: £15,000 - £22,000 per year</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Care Worker

Professional Skills Course (PSC)

Social Care Management

<h3><b>Overview</b></h3>
Learn about the different quirks and patterns of behaviour by enrolling in our exclusively designed <strong>Applied Behaviour Analysis (ABA) Expert Training Certification</strong> course.
Through this course, you will gain the elementary skills to create a baseline to analyse behaviour and develop behaviour support plans. Studying unusual patterns of behaviour, emotions, and thoughts is essential to treat many psychological disorders. After successful completion, you will have strongly developed skills in the curriculum to define and prioritise behaviour, develop a hypothesis, and much more. Enrol today to kickstart your career as an applied behaviour therapist.
<h3><b>How will I get my certificate?</b></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3><b>Who is this course for?</b></h3>
<span>There is no experience or previous qualifications required for enrolment on this Applied Behaviour Analysis (ABA) Expert Training Certification</span><span>. It is available to all students, of all academic backgrounds.</span>
<h3><b>Requirements</b></h3>
<span>Our Applied Behaviour Analysis (ABA) Expert Training Certification</span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</span>

<span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span>
<h3><b>Career path</b></h3>
<span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span> <h3>Course Curriculum</h3><div><p>9 sections • 9 lectures • 02:14:00 total length</p></div><div><div><div><div><div><div><div><p>•Introduction to ABA: 00:13:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•ABA Component Breakdown: 00:09:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Rules When Applying ABA: 00:10:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Foundation Techniques of ABA: 00:14:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•ABA for Motor Skills: 00:10:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•ABA for Language Skills: 00:22:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•ABA for Cognitive Skills: 00:21:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•ABA for Visuospatial Skills: 00:22:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Generalization in ABA Theory: 00:13:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

Behavioural Therapist

Animal Welfare Training (AWT)

Autism Spectrum Counselling & Training (ASPECT)

Bar Professional Training Course (BPTC)

Applied Behaviour Analysis (ABA)

Behaviour Analysis

Applied Behaviour Analysis (ABA) Expert Training Certification

<p><strong>Level 3 Award in Health and Social Care Online</strong></p><p>Level 3 Award in Health and Social Care remain a top priority in the UK, particularly for the current pandemic, and staff are always needed to assist the sick and socially disaffected. Worldwide every employer is required by law to monitor their employees' health and social care. Every employee at every level and management, team leaders, and business owners should be aware of the most important health and safety fundamentals.</p><p>Our <strong>Level 3 Award in Health and Social Care</strong> provides an excellent introduction to working in care and broadens your understanding of working with people of all ages. The Level 3 Award in Health and Social Care Course includes basic human development, legislative frameworks and protocols, how care is accessed and delivered in the UK, and core approaches to service users.</p><p><strong>Courses are included in this Level 3 Award in Health and Social Care </strong><strong>Course</strong></p><ul><li><strong>Course 01:</strong> Level 3 Award in Health and Social Care</li><li><strong>Course 02:</strong> Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care</li><li><strong>Course 03:</strong> Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care</li><li><strong>Course 04:</strong> Level 6 Diploma in Health and Social Care Management</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Level 3 Award in Health and Social Care Course]</strong></p> <p><strong>Level 3 Award in Health and Social Care Course</strong></p><p><strong><em>Course Curriculum of Level 3 Award in Health and Social Care</em></strong></p><ul><li>Module 01: Equality, Diversity and Rights in Health and Social care</li><li>Module 02: Human Growth and Development</li><li>Module 03: Safeguarding in Health and Social Care</li></ul><p><strong><em>Course Curriculum of Level 2 Certificate in Understanding the Safe Handling of Medication in Health &amp; Social Care</em></strong></p><ul><li><em>Module 1: Understand Medication and Prescriptions</em></li><li><em>Module 2: Supply, Storage and Disposal of Medication</em></li><li><em>Module 3: Understand the Requirements for the Safe Administration of Medication</em></li><li><em>Module 4: Record Keeping and Audit Processes for Medication</em></li></ul><p><strong><em>Course Curriculum of Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care</em></strong></p><ul><li>Module 1: Understand Safeguarding in Adult Health and Social Care</li><li>Module 2: Principles of Dignity in Adult Health and Social Care Practice</li><li>Module 3: Understand Duty of Care in Adult Health and Social Care</li><li>Module 4: Understand Dilemmas and Public Concerns in Adult Health and Social Care</li></ul><p><strong><em>Course Curriculum of Level 6 Diploma in Health and Social Care Management</em></strong></p><ul><li>Module 01: A Quick Overview of Health and Social Care</li><li>Module 02: Understanding Healthcare</li><li>Module 03: Understanding Social Care</li><li>Module 04: The UK Health System</li><li>Module 05: Care and Support Planning</li><li>Module 06: Person-Centred Care</li><li>Module 07: Communication in Health and Social care</li><li>Module 08: Developing Effective Communication Skills</li><li>Module 09: Developing Listening Skills</li><li>Module 10: Working in Health and Social Care; Promoting Equality, Diversity and Rights</li><li>Module 11: Health and Safety Responsibilities</li><li>Module 12: Safeguarding in Social Care</li><li>Module 13:Identifying Social Risk and Needs in Health Care</li></ul><p><strong>----------------------------------</strong></p><p><strong>Assessment Method of Level 3 Award in Health and Social Care</strong></p><p>After completing each module of the Level 3 Award in Health and Social Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Level 3 Award in Health and Social Care</strong></p><p>After completing the MCQ/Assignment assessment for this Level 3 Award in Health and Social Care course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Level 3 Award in Health and Social Care</strong></p><p>This Level 3 Award in Health and Social Care Bundle Course is designed for individuals who want to work in Health and Social care or who are already working in health and social care and are looking to reinforce their knowledge.</p><p><strong>Special Note: Our Course is not a regulated course. If You want to get qualified, you can consider following options:</strong></p><ul><li>Level 3 Award in Health and Social Care (VRQ)</li><li>Level 3 Certificate in Health and Social Care (VRQ)</li><li>NVQ health and social care</li><li>level 2 NVQ health and social care</li><li>level 3 NVQ health and social care</li><li>level 4 NVQ health and social care</li><li>level 5 NVQ health and social care</li><li>Level 3 Diploma in Health and Social Care</li><li>Level 4 Diploma in Health and Social Care</li><li>Level 4 Diploma in Health and Social Care Management</li><li>Level 5 Diploma in Health and Social Care Management</li><li>Level 6 Diploma in Health and Social Care Management</li><li>Level 7 Diploma in Health and Social Care Management</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Level 3 Award in Health and Social Care</strong></p><p>There are <strong>no specific</strong> requirements for this Level 3 Award in Health and Social Care course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Level 3 Award in Health and Social Care</strong></p><p>Individuals who wish to pursue a career in the Level 3 Award in Health and Social Care Course industry should take this course. Popular job roles include Senior Care Assistants, Support Workers, key workers in residential settings, domiciliary services, and day services.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

The Council for Awards in Care, Health & Education (CACHE)

Higher National Certificate (HNC)

Level 3 Award in Health and Social Care + Care Certificate ( Standard 1 to 15)

<p>Imagine this scenario: You are on the phone with a customer who is frustrated with a technical issue they are facing. They are upset, and it's up to you to resolve their problem quickly and efficiently. How do you handle the situation? If you are unsure, our Service Helpdesk &amp; Technical Support course is here to help you master the skills needed to provide exceptional customer service.</p><p>Our comprehensive course covers everything from managing interoffice calls and voicemail to invoicing and petty cash. You'll learn the essential aspects of phone etiquette, how to build rapport with customers over the phone, and how to manage difficult callers. We'll also cover effective communication, problem-solving, and record-keeping to ensure that you can provide top-notch service to your customers every time.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop effective communication skills for handling customer inquiries and concerns.</li><li>Apply problem-solving techniques to technical issues over the phone.</li><li>Use organisational skills to manage customer records and follow-up tasks.</li><li>Demonstrate proper phone etiquette to build rapport with customers.</li><li>Utilise business writing skills to effectively communicate with customers.</li><li>Manage difficult callers and turn negative interactions into positive experiences.</li></ul><p><strong>Why People Love And Enrol The Course From One Education</strong></p><ul><li>Eligibility for an CPD -accredited certificate on successful completion of Course</li><li>Learning materials of our course contains engaging voiceover and visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to the course materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul><p>This masterclass Service Helpdesk &amp; Technical Support online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.</p><p>If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career.</p><p>On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field.</p><p>Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career!</p><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown of the course:</p><p>course:</p><p><strong>Module 01: Managing Interoffice Calls and Voicemail</strong></p><ul><li>Transferring Calls</li><li>Placing Callers on Hold</li><li>Taking Messages</li><li>End the Conversation</li><li>Proper Greeting on Voicemail</li><li>Managing Important Messages</li><li>Ensuring Proper Message Delivery</li><li>Leaving A Voicemail</li></ul><p><strong>Module 02: Aspects of Phone Etiquette</strong></p><ul><li>Common Telephone Etiquettes</li><li>Creating Positive Telephone Image</li><li>Maintaining Proper Phone Voice</li><li>Using Professional Phrasing</li><li>Preparation before Respond</li><li>Respecting the Caller</li><li>Effective Telephone Usage</li><li>Why Avoid Multitasking</li><li>Reducing Office Distraction</li><li>Dealing with Interruption from Others</li></ul><p><strong>Module 03: Business Telephone Skills</strong></p><ul><li>Telephone Etiquette</li><li>Telephone Skills<br /><ul><li>Taking &amp; Transferring Calls</li><li>Taking Messages</li><li>Screening Calls</li><li>Protecting Employer</li></ul></li><li>Telephone Courtesy Tips</li><li>Domestic and International Calls</li><li>Voice-Mail Courtesy</li><li>Summary</li><li>Assessment</li></ul><p><strong>Module 04: Building Rapport Over the Phone</strong></p><ul><li>What is Rapport Building?</li><li>Importance to Rapport Building</li><li>Ways to Building Rapport over Phone</li><li>Critical Skills to Rapport Building</li><li>Mistakes in Rapport Building</li></ul><p><strong>Module 05: Inbound and Outbound Calls</strong></p><ul><li>Inbound Calls</li><li>Long Greeting Messages</li><li>Introducing Yourself</li><li>How to Focus on Their Needs</li><li>Tips to Be Patient</li><li>Outbound Calls</li><li>Ways to Be Prepared</li><li>Identification of Yourself</li><li>Giving Reason for the Call</li><li>Telemarketing</li><li>Information Privacy of Caller</li></ul><p><strong>Module 06: Active Listening and Managing Tough Callers</strong></p><ul><li>What is Active Listening?</li><li>Active Listening Techniques</li><li>Characteristics of Good Listener</li><li>Personal Obstacles</li><li>External Obstacles</li><li>Dealing with a Tough Caller</li><li>Importance of Quick Work</li><li>Why Listen to the Story First?</li><li>How to Apologise</li><li>Compensation Handling</li></ul><p><strong>Module 07: Mail Services and Shipping</strong></p><ul><li>The Office Mail</li></ul><ul><li>Mailing and Shipping Details<br /><ul><li>Maximum Weight and Dimensions<br /><ul><li>For Regular Mails</li><li>For Business Mails</li><li>Difference between Sizes</li></ul></li></ul></li></ul><ul><li><ul><li>Addressing<br /><ul><li>Guidelines for Addressing</li><li>Address Format</li><li>Layout for British Forces Post Office (BFPO)</li><li>Layout for International Destination</li></ul></li></ul></li></ul><ul><li><ul><li>Wrapping and Packaging</li></ul></li></ul><ul><li>Royal Mail Services<br /><ul><li>Universal Service</li><li>Special Delivery</li><li>Business Services</li><li>Unaddressed Promotional Main Delivery</li></ul></li></ul><ul><li>Alternatives to Royal Mail</li></ul><p><strong>Module 08: Intra Organisation Dealings</strong></p><ul><li>Handling Complaints</li><li>How Everyone Plays a Role</li><li>Corporate Culture</li><li>Intra Organisation Conflict Resolution</li><li>Anger Management</li><li>Stress Management</li><li>Time Management</li><li>Things to Do with Yourself</li></ul><p><strong>Module 09: Problem Solving over the Phone</strong></p><ul><li>Understanding the Problem</li><li>Identifying the Cause</li><li>Providing Possible Solution</li><li>Dos' and Don'ts' of Handling Complaints</li><li>Ways to Express Empathy</li><li>How to De-Escalate Angry Calls</li><li>Friendly Follow-Up</li><li>Restoring Relationship</li></ul><p><strong>Module 10: Record Keeping and Filing Systems</strong></p><ul><li>Keeping Accurate Records</li></ul><ul><li>Filing Systems<br /><ul><li>Alphabetical System</li><li>Subject System</li><li>Subject Index</li></ul></li></ul><ul><li>How to Alphabetise for Filing and Indexing<br /><ul><li>Individual or Personal Names</li><li>Company or Business Names</li><li>Miscellaneous</li></ul></li><li>Handling Confidential Documents<br /><ul><li>What is Confidentiality</li><li>Confidential Electronic Documents</li><li>Confidential Paperwork</li></ul></li></ul><p><strong>Module 11: Business Writing Skills</strong></p><ul><li>Structures of Business Documents<br /><ul><li>Agendas</li><li>Email Messages</li><li>Business Letters</li><li>Business proposals</li><li>Business Reports</li></ul></li><li>Structures of Other Official Documents<br /><ul><li>RFP</li><li>Projections</li><li>Executive Summaries</li><li>Business Cases</li></ul></li><li>Editing and Proofreading<br /><ul><li>Introduction to Proofreading</li><li>What does a Proofreader do?</li><li>Proofreading</li><li>Proofreading Symbols</li><li>Proofreading on Paper &amp; Screen</li><li>Strategies to Check for Specific Errors</li><li>Editing &amp; Proofreading Strategies</li><li>Electronic Revision</li></ul></li></ul><p><strong>Module 12: Organisational Skills</strong></p><ul><li>Organising Daily Work</li><li>Organising Workplace</li><li>Organising Resources</li><li>Organising Tools</li><li>Cultivating Organisational Habits</li></ul><p><strong>Module 13: Communication Skills</strong></p><ul><li>Effective Listening Skills</li><li>Verbal Communication<br /><ul><li>Written Communication</li><li>Oral Communication</li></ul></li><li>Non-Verbal Communication</li><li>Communication Strategies</li></ul><p><strong>Module 14: Customer Relationship Management</strong></p><ul><li>What is CRM?</li><li>Types of CRM</li><li>Benefits of CRM</li><li>The Goal of CRM</li><li>The Primary Stages of the CRM Value Chain</li><li>Development of CRM Plan</li><li>Strategies for Customer Retention</li><li>Dealing with Unprofitable Customers</li><li>Evaluating Your Customers' Value</li></ul><p><strong>Module 15: Effective Planning and Scheduling</strong></p><ul><li>Work Breakdown Structure<br /><ul><li>Introduction to WBS</li><li>Deliverable &amp; Phase-Based WBS</li><li>Steps for Creating WBS</li><li>Best Practices and Tips for WBS</li></ul></li></ul><ul><li>Estimation Process and Resources Alignment<br /><ul><li>Estimating Durations</li><li>Increasing Estimation Accuracy</li><li>Task Dependencies<br /><ul><li>Dependency Definitions</li><li>Dependency Types</li></ul></li></ul></li></ul><ul><li><ul><li>Aligning Resources with Activities<br /><ul><li>Resource Breakdown Structure</li><li>Resource Calendar</li><li>Stages of Resource Scheduling<br /><ul><li>Definition</li><li>Allocation</li><li>Aggregation</li><li>Levelling</li></ul></li></ul></li></ul></li></ul><ul><li><ul><li><ul><li>Resource Turnover</li></ul></li></ul></li></ul><ul><li>Project Planning<br /><ul><li>The Purpose of Project Planning</li><li>Project Planning Guide<br /><ul><li>Project Goals</li><li>Project Deliverables</li><li>Project Schedule</li><li>Support Plans<br /><ul><li>Human Resource Plan</li><li>Communications Plan</li></ul></li></ul></li></ul></li></ul><ul><li><ul><li>Project Management Pitfalls</li></ul></li></ul><ul><li>Risk Management<br /><ul><li>Principles of Risk Management</li><li>Risk Management Process<br /><ul><li>Identify the Risk</li><li>Analyse the Risk</li><li>Risk Evaluation</li><li>Monitoring and Controlling the Risk</li></ul></li></ul></li></ul><p><strong>Module 16: Invoicing/Petty Cash</strong></p><ul><li>Financial Record Keeping</li></ul><ul><li>Invoice<br /><ul><li>Types of Invoice</li><li>Benefits of Online Invoicing</li><li>What to include in an Invoice</li></ul></li></ul><ul><li>Petty Cash<br /><ul><li>Keeping Petty Cash</li><li>Petty Cash Management</li><li>Tips on Running a Petty Cash Fund</li></ul></li></ul><ul><li>Budgeting<br /><ul><li>Types of Budget</li><li>Sales Budget</li><li>Expense Budget</li><li>Production Budget</li><li>Manufacturing Budget</li><li>Labor Budget</li><li>Capital Budget</li><li>Cash Budget</li></ul></li></ul><ul><li>Budgeting Process</li><li>Importance of Budgets</li></ul><p><strong>Method of Assessment </strong></p><p>To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for an CPD -accredited certificate.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Service Helpdesk &amp; Technical Support training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.</p><p>Study the course today and increase your professional skillet from the comfort of your home!</p><p>This course is ideal for:</p><ul><li>Customer service representatives who want to improve their skills.</li><li>Technical support staff who interact with customers over the phone.</li><li>Anyone looking to build their communication and problem-solving skills in a business setting.</li><li>Small business owners who want to provide excellent customer service.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the Service Helpdesk &amp; Technical Support course, with enrollment open to anyone!<strong> Anyone and everyone</strong> with a knack for learning can enrol on this course without any hesitation.</p><p>Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.</p><p>All students must have a passion for learning and literacy, as well as being over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Technical Support Specialist (average salary: £23,000 - £35,000)</li><li>Customer Service Representative (average salary: £17,000 - £23,000)</li><li>Helpdesk Support (average salary: £18,000 - £30,000)</li><li>IT Support Technician (average salary: £18,000 - £35,000)</li><li>Call Centre Agent (average salary: £16,000 - £25,000)</li><li>Service Desk Analyst (average salary: £20,000 - £40,000)</li></ul>
                        </div>

One Education

Service Helpdesk & Technical Support Course

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>Sales  Legal  Marketing  Business analysts  Project managers  AWS Academy students  Other IT-related professionals</p>Overview<p>Summarize the working definition of AWS Differentiate between on-premises, hybrid-cloud, and all-in cloud Describe the basic global infrastructure of the AWS Cloud Explain the six benefits of the AWS Cloud Describe and provide an example of the core AWS services, including compute, network, databases, and storage Identify an appropriate solution using AWS Cloud services with various use cases Describe the AWS Well-Architected Framework Explain the shared responsibility model Describe the core security services within the AWS Cloud Describe the basics of AWS Cloud migration Articulate the financial benefits of the AWS Cloud for an organization?s cost management Define the core billing, account management, and pricing models Explain how to use pricing tools to make cost-effective choices for AWS services</p><p>This course is for individuals who seek an overall understanding of the Amazon Web Services (AWS) Cloud, independent of specific technical roles. You will learn about AWS Cloud concepts, AWS services, security, architecture, pricing, and support to build your AWS Cloud knowledge. This course also helps you prepare for the AWS Certified Cloud Practitioner exam.</p>Prerequisites<p>General IT technical knowledge, General IT business knowledge</p></div><div id="course-pills-2"><h3>1 - Introduction to Amazon Web Services</h3> <ul> <li>Summarize the benefits of AWS</li> <li>Describe differences between on-demand delivery and cloud deployments</li> <li>Summarize the pay-as-you-go pricing model</li> </ul> <h3>2 - Compute in the Cloud</h3> <ul> <li>Describe the benefits of Amazon Elastic Compute Cloud (Amazon EC2) at a basic level</li> <li>Identify the different Amazon EC2 instance types</li> <li>Differentiate between the various billing options for Amazon EC2</li> <li>Describe the benefits of Amazon EC2 Auto Scaling</li> <li>Summarize the benefits of Elastic Load Balancing</li> <li>Give an example of the uses for Elastic Load Balancing</li> <li>Summarize the differences between Amazon Simple Notification Service (Amazon SNS) and Amazon Simple Queue Services (Amazon SQS)</li> <li>Summarize additional AWS compute options</li> </ul> <h3>3 - Global Infrastructure and Reliability</h3> <ul> <li>Summarize the benefits of the AWS Global Infrastructure</li> <li>Describe the basic concept of Availability Zones</li> <li>Describe the benefits of Amazon CloudFront and Edge locations</li> <li>Compare different methods for provisioning AWS services</li> </ul> <h3>4 - Networking</h3> <ul> <li>Describe the basic concepts of networking</li> <li>Describe the difference between public and private networking resources</li> <li>Explain a virtual private gateway using a real life scenario</li> <li>Explain a virtual private network (VPN) using a real life scenario</li> <li>Describe the benefit of AWS Direct Connect</li> <li>Describe the benefit of hybrid deployments</li> <li>Describe the layers of security used in an IT strategy</li> <li>Describe which services are used to interact with the AWS global network</li> </ul> <h3>5 - Storage and Databases</h3> <ul> <li>Summarize the basic concept of storage and databases</li> <li>Describe benefits of Amazon Elastic Block Store (Amazon EBS)</li> <li>Describe benefits of Amazon Simple Storage Service (Amazon S3)</li> <li>Describe the benefits of Amazon Elastic File System (Amazon EFS)</li> <li>Summarize various storage solutions</li> <li>Describe the benefits of Amazon Relational Database Service (Amazon RDS)</li> <li>Describe the benefits of Amazon DynamoDB</li> <li>Summarize various database services</li> </ul> <h3>6 - Security</h3> <ul> <li>Explain the benefits of the shared responsibility model</li> <li>Describe multi-factor authentication (MFA)</li> <li>Differentiate between the AWS Identity and Access Management (IAM) security levels</li> <li>Describe security policies at a basic level</li> <li>Explain the benefits of AWS Organizations</li> <li>Summarize the benefits of compliance with AWS</li> <li>Explain primary AWS security services at a basic level</li> </ul> <h3>7 - Monitoring and Analytics</h3> <ul> <li>Summarize approaches to monitoring your AWS environment</li> <li>Describe the benefits of Amazon CloudWatch</li> <li>Describe the benefits of AWS CloudTrail</li> <li>Describe the benefits of AWS Trusted Advisor</li> </ul> <h3>8 - Pricing and Support</h3> <ul> <li>Understand AWS pricing and support models</li> <li>Describe the AWS Free Tier</li> <li>Describe key benefits of AWS Organizations and consolidated billing</li> <li>Explain the benefits of AWS Budgets</li> <li>Explain the benefits of AWS Cost Explorer</li> <li>Explain the primary benefits of the AWS Pricing Calculator</li> <li>Distinguish between the various AWS Support Plans</li> <li>Describe the benefits of AWS Marketplace</li> </ul> <h3>9 - Migration and Innovation</h3> <ul> <li>Understand migration and innovation in the AWS Cloud</li> <li>Summarize the AWS Cloud Adoption Framework (AWS CAF)</li> <li>Summarize six key factors of a cloud migration strategy</li> <li>Describe the benefits of various AWS data migration solutions, such as AWS Snowcone, AWS Snowball, and AWS Snowmobile</li> <li>Summarize the broad scope of innovative solutions that AWS offers</li> <li>Summarize the five pillars of the AWS Well-Architected Framewor</li> </ul> <h3>10 - AWS Certified Cloud Practitioner Basics</h3> <ul> <li>Determine resources for preparing for the AWS Certified Cloud Practitioner examination</li> <li>Describe benefits of becoming AWS Certified</li> </ul></div>

Nexus Human

AWS Certification

AWS Certified Developer

AWS Certified Database

AWS (Amazon Web Services)

AWS Certified Solutions Architect

AWS Cloud Practitioner Essentials

UK Wide Travel Costs

<p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); box-sizing: border-box;">One of the most frequent telephone queries we receive at Inclusive Solutions is from parents whose disabled son or daughter is about to make the transition from Primary to Secondary School. Typically there is a tale to be told of LA planning procedures that are too little and too late, and a severe lack of confidence from all parties that the transition will be successful. Little wonder that transfers from mainstream to special schools continue to peak at Year 7!</span></p><h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Peer Support
<br fr-original-style="" style="box-sizing: border-box;">Strategic Work
<br fr-original-style="" style="box-sizing: border-box;">Visioning and Problem Solving
<br fr-original-style="" style="box-sizing: border-box;">Person Centred Planning</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">One of the most frequent telephone queries we receive at Inclusive Solutions is from parents whose disabled son or daughter is about to make the transition from Primary to Secondary School. Typically there is a tale to be told of LA planning procedures that are too little and too late, and a severe lack of confidence from all parties that the transition will be successful. Little wonder that transfers from mainstream to special schools continue to peak at Year 7!</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Because of this we have put together a different kind of support plan that aims to maximise the chances of Primary/Secondary transitions being successful. In essence our approach brings together a person centred planning tool called &lsquo;<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/product/maps-process-step-by-step-guide/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">MAPS</a>&rsquo; and a &lsquo;Circle of Friends&rsquo; recruited from within the Year 7 tutor group. The Circle of Friends forms the core of the&nbsp;<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/product/maps-process-step-by-step-guide/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">MAPS</a>&nbsp;session and are central in developing (with parents and staff) a Plan for embedding the focus child in the new school setting.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Community Circles bring together disabled and non disabled pupils in a network of mutual support.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Peer support is an approach to impacting on inclusion and transition in primary and secondary schools by actively involving other pupils.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Enjoy participating in a multi media workshop that will challenge, entertain and reach for your emotions. Watch young people doing their stuff!</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/18NGhPUaMdE" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></span></p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; color: rgb(94, 53, 177); box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); box-sizing: border-box;">&lsquo;It had a huge impact on all levels&rsquo;</span></p></blockquote><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;"><span fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/WOljfMt_OoE" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></span></p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; color: rgb(94, 53, 177); box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; color: var(--text); box-sizing: border-box;">
<span fr-original-style="color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); box-sizing: border-box;">&lsquo;Very user friendly&rsquo;</span><br fr-original-style="" style="box-sizing: border-box;">
</p></blockquote><h3 fr-original-style=" color: rgb(71, 199, 245);" id="isPasted" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">To be able to understand the values and wider context of peer support</li><li fr-original-style="" style="box-sizing: border-box;">To be able to set up and run a peer counselling scheme to reduce bullying</li><li fr-original-style="" style="box-sizing: border-box;">To understand and be able to maximise the power of the peer group in supporting relationships, achievement and behaviour change</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support and Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Advanced Skills Teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community Development workers</li><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course explores the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we improve our transition arrangements?</li><li fr-original-style="" style="box-sizing: border-box;">Practically how do we go about involving pupils in this process?</li><li fr-original-style="" style="box-sizing: border-box;">Do you have any fresh ideas on transition processes?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Take a tour through this range of strategies for bringing about smooth transitions, meeting challenging emotional needs and to develop inclusion.</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Circles of friends: peer support and inclusion. Pupils work to problem solve with and actively support the inclusion and behaviour change of one of their peers</li><li fr-original-style="" style="box-sizing: border-box;">Community Circles of Exchange and Mutual Support set up between disabled and non disabled group</li><li fr-original-style="" style="box-sizing: border-box;">Peer support, counselling and mediation: reduce bullying and address emotional needs as older pupils offer active listening support and interventions</li><li fr-original-style="" style="box-sizing: border-box;">Cross Age Mentoring: older pupils offer supportive mentoring to younger pupils in the same school or in feeder primary schools</li><li fr-original-style="" style="box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/product/maps-process-step-by-step-guide/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">MAPS</a>&nbsp;and&nbsp;<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/product/path-process-step-by-step-guide/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">PATH</a>&nbsp;as person centred planning for transitions</li></ul>

Inclusive Solutions

Transition Strategies

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

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<h2><strong>About this Course</strong></h2>
<p>This 5 full-day course presents the most modern statistical and mathematical forecasting frameworks used by practitioners to tackle the load forecasting problem across short time and long time scales. The course presents practical applications to solving forecasting challenges, supported by real life examples from large control areas. It presents the weather impacts on the load forecasts and the methodologies employed to quantify the weather effect and building a repository of weather normal data.</p>
<p>A good load forecast methodology must improve its forecasting accuracy and support a consistent load forecasting process. The load forecasting widely used in the power industry has evolved significantly with the advancement and adoption of Artificial Intelligence techniques such as Machine Learning.</p>
<p>With the increased penetration of inverter-based resources, the operation of electric grids grew in complexity, leading to load forecasts that are updated more frequently than once a day. Furthermore, several jurisdictions adopted a smaller granularity than the hourly load forecasts in the effort to reduce the forecasting uncertainties.</p>
<p>On the generation side, fuel forecasting professionals must meet energy requirements while making allowance for the uncertainty on both the demand and the supply side.</p>
<p>This training course will also feature a guest speaker, who is a Ph.D candidate to provide insights into the most modern aspects of Artificial Intelligence in the context of load forecasting.</p>
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Training Objectives 

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<p><span>This course offers a comprehensive approach to all aspects of load forecasting:</span></p>
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<li><span>Gain a perspective of load forecasting from both operators in the generating plant and system operators.</span></li>
<li><span>Understand and review the advanced load forecasting concepts and forecasting methodologies</span></li>
<li><span>Learn the application of Artificial Neural Networks and Probabilistic Forecasting methods to manage forecasting uncertainties in short time frames</span></li>
<li><span>Appreciate market segmentation and econometric framework for long term forecasts</span></li>
<li><span>Find out the most recent practical application of load forecasting as examples from large power companies</span></li>
<li><span>Get access to recent industry reports and developments</span></li>
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Target Audience 

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<li><span>Energy load forecasting professionals from power plant and system operators</span></li>
<li><span>Energy planners and energy outlook forecasters and plant operators</span></li>
<li><span>Fuel procurement professionals</span></li>
<li><span>Planners and schedulers of thermal generating units</span></li>
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Course Level 

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<li>Intermediate</li>
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Trainer

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<p><span>Your expert course instructor is a Utility Executive with extensive global experience in power system operation and planning, energy markets, enterprise risk and regulatory oversight. She consults on energy markets integrating renewable resources from planning to operation. She led complex projects in operations and conducted long term planning studies to support planning and operational reliability standards. Specializing in Smart Grids, Operational flexibilities, Renewable generation, Reliability, Financial Engineering, Energy Markets and Power System Integration, she was recently engaged by the Inter-American Development Bank/MHI in Guyana. She was the Operations Expert in the regulatory assessment in Oman. She is a registered member of the Professional Engineers of Ontario, Canada. She is also a contributing member to the IEEE Standards Association, WG Blockchain P2418.5.</span></p>
<p><span>With over 25 years with Ontario Power Generation (Revenue $1.2 Billion CAD, I/S 16 GW), she served as Canadian representative in CIGRE, committee member in NSERC (Natural Sciences and Engineering Research Council of Canada), and Senior Member IEEE and Elsevier since the 90ties. Our key expert chaired international conferences, lectured on several continents, published a book on Reliability and Security of Nuclear Power Plants, contributed to IEEE and PMAPS and published in the Ontario Journal for Public Policy, Canada. She delivered seminars organized by the Power Engineering Society, IEEE plus seminars to power companies worldwide, including Oman, Thailand, Saudi Arabia, Malaysia, Indonesia, Portugal, South Africa, Japan, Romania, and Guyana.</span></p>
<p><span>Our Key expert delivered over 60 specialized seminars to executives and engineers from Canada, Europe, South and North America, Middle East, South East Asia and Japan. Few examples are:</span></p>
<ul>
<li><span>Modern Power System in Digital Utilities - The Energy Commission, Malaysia and utilities in the Middle East, GCCIA, June 2020</span></li>
<li><span>Assessment of OETC Control Centre, Oman, December 2019</span></li>
<li><span>Demand Side management, Load Forecasting in a Smart Grid, Oman, 2019</span></li>
<li><span>Renewable Resources in a Smart Grid (Malaysia, Thailand, Indonesia, GCCIA, Saudi Arabia)</span></li>
<li><span>The Modern Power System: Impact of the Power Electronics on the Power System</span></li>
<li><span>The Digital Utility, AI and Blockchain</span></li>
<li><span>Smart Grid and Reliability of Distribution Systems, Cyme, Montreal, Canada</span></li>
<li><span>Economic Dispatch in the context of an Energy Market (TNB, Sarawak Energy, Malaysia)</span></li>
<li><span>Energy Markets, Risk Assessment and Financial Management, PES, IEEE: Chicago, San Francisco, New York, Portugal, South Africa, Japan. Provided training at CEO and CRO level.</span></li>
<li><span>Enterprise Risk methodology, EDP, Portugal</span></li>
<li><span>Energy Markets: Saudi Electricity Company, Tenaga National Berhad, Malaysia</span></li>
<li><span>Reliability Centre Maintenance (South East Asia, Saudi Electricity Company, KSA)</span></li>
<li><span>EUSN, ENERGY &amp; UTILITIES SECTOR NETWORK, Government of Canada, 2016</span></li>
<li><span>Connected+, IOT, Toronto, Canada September 2016 and 2015</span></li>
<li><span>Smart Grid, Smart Home HomeConnect, Toronto, Canada November 2014</span></li>
<li><span>Wind Power: a Cautionary Tale, Ontario Centre for Public Policy, 2010</span></li>
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POST TRAINING COACHING SUPPORT (OPTIONAL)

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<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information post training support and fees applicable</p>
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Accreditions And Affliations

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EnergyEdge - Training for a Sustainable Energy Future

Renewable Energy

Oil & Gas

Advanced Load Forecasting & Methodology

Team of 10, pp

Normal Fee, pp

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Created for SENDCos, SLTs, EWOs, Wellbeing Mentors, teachers and whole-school staff, our three&nbsp;hour training programme has been developed to enhance awareness of the challenges neurodivergent pupils and students experience within school and the factors that contribute to emotionally-based school avoidance (EBSA). &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Written to include contributions from parents and professionals, this interactive session identifies potential barriers to attendance, offers practical tools and strategies to break the EBSA cycle and explores simple but effective adjustments to help students reintegrate and&nbsp;access their education.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Programme outline:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What EBSA is (and what it&#39;s not...)</strong><ul style="font-weight: initial; box-sizing: border-box;" fr-original-style="font-weight: initial;"><li fr-original-style="" style="box-sizing: border-box;">home, individual and school related factors that may contribute towards EBSA</li></ul></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">EBSA research, studies and statistics</strong><ul style="font-weight: initial; box-sizing: border-box;" fr-original-style="font-weight: initial;"><li fr-original-style="" style="box-sizing: border-box;">prevalence of neurodivergent students experiencing EBSA</li></ul></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Impacts of EBSA</strong><ul style="font-weight: initial; box-sizing: border-box;" fr-original-style="font-weight: initial;"><li fr-original-style="" style="box-sizing: border-box;">on the student&#39;s education,&nbsp;wellbeing and future prospects</li><li fr-original-style="" style="box-sizing: border-box;">wider impacts on parents and carers</li></ul></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Common ND related&nbsp;barriers to attendance:</strong><ul style="font-weight: initial; box-sizing: border-box;" fr-original-style="font-weight: initial;"><li fr-original-style="" style="box-sizing: border-box;">Executive functioning difficulties</li><li fr-original-style="" style="box-sizing: border-box;">Sensory processing difficulties</li><li fr-original-style="" style="box-sizing: border-box;">Communication difficulties</li><li fr-original-style="" style="box-sizing: border-box;">Social relationship difficulties</li><li fr-original-style="" style="box-sizing: border-box;">Rigidity of thought and difficulties adapting to change</li></ul></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Breaking the Cycle to prevent, &nbsp;minimise and manage EBSA:</strong><ul style="font-weight: initial; box-sizing: border-box;" fr-original-style="font-weight: initial;"><li fr-original-style="" style="box-sizing: border-box;">Spotting early/subtle signs</li><li fr-original-style="" style="box-sizing: border-box;">Working collaboratively with students/parents and carers/teachers and staff</li><li fr-original-style="" style="box-sizing: border-box;">Effective information gathering</li><li fr-original-style="" style="box-sizing: border-box;">Creating a flexible, individual,&nbsp;person-centred support plan</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Communicating the plan</li><li fr-original-style="" style="box-sizing: border-box;">Monitor and review</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme is delivered live, online via Zoom and, on completion,&nbsp;each participant will receive a certificate of attendance.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you have any questions, please ask and we will be happy to help.</p>

Susan Jones

Supporting Students with Emotionally-Based School Avoidance

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Local authorities are being encouraged to seek the views of young people in relation to the services they receive. Schools and the whole range of support services (e.g. behaviour support, youth offending teams, social services, CAMHS etc.) are being expected to routinely ask young people for their views. This goes beyond involving young people in plans that concern them e.g care plans, individual education plans, pastoral support plans etc.</p>

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<table fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="user-select: none; box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);">

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Online Course now available via&nbsp;<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/courses" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Teachable Platform</a>&nbsp;&ndash; <a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/ask-the-children" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">Ask the Children</a></em></strong></p>

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;">Learn at your own pace&hellip; lots of text and video support</em></strong></p>

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<a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions-school.teachable.com/p/ask-the-children" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;"><img src="https://inclusive-solutions.com/wp-content/uploads/2019/05/Screenshot-2020-06-24-at-13.23.17.png" alt="We specialise in autism in mainstream schools, inclusion of students with disabilities, education psychology, autism education, community building and training on inclusion." width="711" height="490" srcset="https://inclusive-solutions.com/wp-content/uploads/2019/05/Screenshot-2020-06-24-at-13.23.17.png 711w, https://inclusive-solutions.com/wp-content/uploads/2019/05/Screenshot-2020-06-24-at-13.23.17-600x414.png 600w" sizes="(max-width: 711px) 100vw, 711px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; position: relative; max-width: 100%; box-sizing: border-box;" fr-original-class="fr-draggable"></a></p>
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<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Peer Support</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3>

<p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Local authorities are being encouraged to seek the views of young people in relation to the services they receive. Schools and the whole range of support services (e.g. behaviour support, youth offending teams, social services, CAMHS etc.) are being expected to routinely ask young people for their views. This goes beyond involving young people in plans that concern them e.g care plans, individual education plans, pastoral support plans etc. This training will focus on how young people can be effectively engaged in giving their views and will present a model for use in evaluating services to young people based on the concept of resilience. This model enables young people to be clear about what has helped and hindered them in being able to overcome difficulties. It also provides a framework for evaluating the extent to which services are reducing risk and increasing protective factors to enable young people to develop the resilience.</p>

<h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3>

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<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Yet again inspiring and opening more doors than I can go through&rsquo;?</p>
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<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/uiX0EtFPch0" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p>

<p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">
</p><blockquote fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;This opened a lot of avenues for thought and reflection. It will help me to help colleagues to see where they can improve practice to create a more inclusive environment within the whole school.&rsquo;</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;Some great ideas and restored my self belief! Fantastic&rsquo;</p></blockquote><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Strategies for engaging young people</li><li fr-original-style="" style="box-sizing: border-box;">Knowledge and Understanding of resilience In relation to system and environmental factors</li><li fr-original-style="" style="box-sizing: border-box;">Strategies for reducing risk and increasing protective factors In relation to Individual young people and services</li><li fr-original-style="" style="box-sizing: border-box;">Evaluation framework for services to young people</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Youth offending teams</li><li fr-original-style="" style="box-sizing: border-box;">Social services</li><li fr-original-style="" style="box-sizing: border-box;">CAMHS</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support and Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Advanced Skills Teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community Development workers</li><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li><li fr-original-style="" style="box-sizing: border-box;">Social work staff</li><li fr-original-style="" style="box-sizing: border-box;">Health Services</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we truly involve pupils?</li><li fr-original-style="" style="box-sizing: border-box;">Practically how do we go about listening to pupils views?</li><li fr-original-style="" style="box-sizing: border-box;">What if we do not like what they tell us?</li><li fr-original-style="" style="box-sizing: border-box;">How can we involve our most disaffected young people?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Key themes</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Tools for engaging young people and gaining their views</li><li fr-original-style="" style="box-sizing: border-box;">The concept of resilience</li><li fr-original-style="" style="box-sizing: border-box;">System and environmental risk and protective factors that impact on young people&rsquo;s resilience</li><li fr-original-style="" style="box-sizing: border-box;">Reducing risk and Increasing protective factors</li><li fr-original-style="" style="box-sizing: border-box;">Resilience planning for Individuals and services</li><li fr-original-style="" style="box-sizing: border-box;">Evaluating services to young people</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/training/circle-of-friends-training/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">CIRCLES OF FRIENDS</a></p>

PUPIL PARTICIPATION: LISTENING TO THE POWERFUL VOICE OF YOUNG PEOPLE

<p><strong>Level 6 Diploma in Health and Social Care Management Online Training</strong></p><p>This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing health and social care management profession. With our help, take the first significant step toward reaching your full potential now.</p><p>Our Level 6 Diploma in Health and Social Care Management is designed to help you gain knowledge and basic professional employability skills in these fields. This Health and Social Care Management course will give information that will support your capacity to operate as successful management in the hospital or social care business. It also provides both theoretical and practical knowledge in health and social care professions. Professionals have designed this course to help you learn fast and efficiently, at your own speed and convenience.</p><p><strong>Learning Outcomes</strong></p><p>After completing this Level 6 Diploma in Health and Social Care Management course, you will be able to:</p><ul><li>Describe the fundamentals of health and social care management.</li><li>Describe the concepts and principles of the NHS.</li><li>Describe care and support planning.</li><li>Know the importance of Person-centred Care.</li><li>Develop effective communication and listening skills.</li><li>Describe the concepts of Equality, Diversity and Rights concerning Health and Social Care.</li><li>Maintain health and safety regulations.</li><li>Know about safeguarding in social care.</li><li>Identify social risk and needs in health care.</li></ul><p><strong>Free Courses are included with this Level 6 Diploma in Health and Social Care Management Course</strong><strong>:</strong></p><ul><li>Course 01: Level 6 Diploma in Health and Social Care Management</li><li>Course 02: Level 3 Award in Health and Social Care</li><li>Course 03: Social Worker: Social Work Diploma</li><li>Course 04: Adults Support Worker</li><li>Course 05: Mental Health Support Worker</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Level 6 Diploma in Health and Social Care Management </strong><strong>course]</strong></p> <p><strong>Level 6 Diploma in Health and Social Care Management Online</strong></p><p>Industry Specialists developed this <strong>Level 6 Diploma in Health and Social Care Management</strong> Course into 13 user-friendly modules.</p><p><strong>Module 1: A Quick Overview of Health and Social Care</strong></p><ul><li>The Difference Between Healthcare and Social Care</li><li>Healthcare Overview</li><li>Social Care Overview</li><li>Important Terminology</li></ul><p><strong>Module 2: Understanding Healthcare </strong></p><ul><li>Defined Healthcare</li><li>Who Provides Healthcare?</li><li>What are Primary, Secondary and Tertiary Care?</li><li>Where is Healthcare Provided?</li><li>Healthcare Rights and Choices</li><li>Continuing Healthcare (CHC)</li></ul><p><strong>Module 3: Understanding Social Care </strong></p><ul><li>What is Social Care?</li><li>Who is Entitled to Social Care?</li><li>Who Provides Social Care?</li><li>How Do I Access Social Care?</li><li>Where Can I Get Information and Advice about Social Care?</li><li>Social Care Needs Assessments</li><li>Eligibility for Social Care</li></ul><p><strong>Module 4: The UK Health System</strong></p><ul><li>What is the NHS</li><li>Key Concepts and Principles of the NHS</li><li>The Emotional Environment</li><li>The Indoor Environment</li><li>The Outdoor Environment</li></ul><p><strong>Module 5: Care and Support Planning</strong></p><ul><li>What is Care and Support Planning?</li><li>How will I be Involved in the Care and Support Planning Process?</li><li>What If I Lack the Capacity to Take Care of and Support Planning Decisions?</li><li>What will My Care and Support Plan Cover?</li><li>Can My Care and Support Plan be Connected to Other Plans?</li><li>Will My Care and Support Plan be Reviewed?</li></ul><p><strong>Module 6: Person-Centred Care</strong></p><ul><li>What is Person-centred Care?</li><li>The Importance of Person-centred Care</li><li>The Evolution of the Person-centred Care</li><li>Putting Person-centred Care into Practice</li></ul><p><strong>Module 7: Communication in Health and Social care</strong></p><ul><li>The Communication Cycle</li><li>Forms of Communication</li><li>Contexts of Communication</li><li>Barriers to Communication</li><li>Overcoming Barriers to Communication</li></ul><p><strong>Module 8: Developing Effective Communication Skills </strong></p><ul><li>Communicating Effectively</li><li>The Benefits of Effective Communication</li></ul><p><strong>Module 9: Developing Listening Skills</strong></p><ul><li>Active Listening Skills</li><li>Responding to Feelings</li><li>Tips for Becoming a Better Listener</li><li>What is Said and What is Heard</li></ul><p><strong>Module 10: </strong><strong>Understanding the Promotion of Equality, Diversity and Rights in Health and Social Care Setting</strong></p><ul><li>Health and Social Care: Equality, Diversity and Rights</li><li>Discrimination and Its Types</li><li>Importance of Preventing Discrimination</li></ul><p><strong>Module 11: </strong><strong>Responsibilities for Health and Safety</strong></p><ul><li>Describe Potential Hazards in Health and Social Care Environments</li><li>Classification of Hazards</li><li>Route of Entry</li><li>Adverse Effects</li><li>Injury or Harm</li><li>Poor Standards of Care</li></ul><p><strong>Module 12: Safeguarding in Social Care</strong></p><ul><li>What is Safeguarding?</li><li>Who Do the Safeguarding Duties Apply to?</li><li>What Safeguarding Duties Does the Local Authority Have?</li><li>Adult Safeguarding</li><li>Which Adults Might Require Safeguarding?</li><li>Safeguarding Responsibilities - a Stepped Approach</li><li>The Six Safeguarding Principles</li><li>Role of Good Communication in Safeguarding</li></ul><p><strong>Module 13:Identifying Social Risk and Needs in Health Care</strong></p><ul><li>Identifying Social Risks and Needs</li><li>Principles for Primary Screening</li><li>Primary Screening Tools</li><li>Leveraging Secondary Data for Risk Assessment</li><li>Ongoing Challenges with Screening Implementation</li><li>Recommendation for Continued Exploration</li></ul><p><strong>Course Curriculum of Care Certificate (Standard 1 to 15)</strong></p><ul><li>Module 1: Understand Your Role</li><li>Module 2: Developing A Personal Development Plan</li><li>Module 3: Duty of care</li><li>Module 4: Equality and diversity</li><li>Module 5: Work in a person-centred way</li><li>Module 6: Communication</li><li>Module 7: Privacy and dignity</li><li>Module 8: Fluids and nutrition</li><li>Module 9: Awareness of mental health, dementia and learning disability</li><li>Module 10: Safeguarding adults</li><li>Module 11: Safeguarding children</li><li>Module 12: Basic life support</li><li>Module 13: Health and safety</li><li>Module 14: Handling information</li><li>Module 15: Infection prevention and control</li></ul><p><strong>Assessment Method of Health and Social Care Management</strong></p><p>After completing each module of Level 6 Diploma in Health and Social Care Management Online course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Health and Social Care Management</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for Level 6 Diploma in Health and Social Care Management Online course, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>.</p> <h2>
        
        <div>Who is this course for?</div>
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                            <p><strong>Level 6 Diploma in Health and Social Care Management Online</strong></p><p>The Health and Social Care Management Online has been professionally designed for motivated learners who want to learn the latest industry-specific information on health and social care management.</p>
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        <div>Requirements</div>
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                            <p><strong>Level 6 Diploma in Health and Social Care Management Online</strong></p><p>There are <strong>no specific</strong> requirements for Health and Social Care Management Online course.</p>
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                            <p><strong>Health and Social Care Management</strong></p><p>Learners who complete this course will be able to progress to the Level 7 Diploma in Health and Social Care Management or to employment in an associated profession.</p>
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        <div>Certificates</div>
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                                    <h4>Certificate of completion</h4>
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            Digital certificate -
            Included
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Level 6 Diploma in Health and Social Care Management + Care Certificate - CPD Certifed

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<h2><strong>About this Virtual Instructor Led Training (VILT)</strong></h2>
<p><span>This 5 half-day Virtual Instructor Led Training (VILT) course will assist energy professionals in the planning and operation of a power system from renewable energy sources. The VILT course will discuss key operating requirements for an integrated, reliable and stable power system.</span></p>
<p><span>The unique characteristics of renewable energy are discussed from a local, consumer centric and system perspective, bringing to life the ever-changing paradigm in delivering energy to customers. The course will explore the technical challenges associated with interconnecting and integrating hundreds of gigawatts of solar power onto the electricity grid in a safe and reliable way.</span></p>
<p><span>With references to international case studies, the VILT course will also demonstrate the state of the art methodologies used in forecasting solar power. The flexibility of the invertor-based resources will facilitate higher penetrations of photovoltaic, battery electricity storage systems and demand response while co-optimizing customer resources. The contribution of inverter-based generators that provides voltage support, frequency response and regulation (droop response), reactive power and power quality with a high level of accuracy and fast response will be addressed.</span></p>
<p><span>Furthermore, this VILT course will also describe how microgrids' controllers can allow for a fully automated energy management. Distributed energy resources are analyzed in detail from a technical and financial aspect and will address the best known cost based methodologies such as project financing and cost recovery.</span></p>
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Training Objectives 

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<p><span>Upon completion of this VILT course, participants will be able to:</span></p>
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<li><span>Learn about renewable energy resources, their applications and methods of analysis of renewable energy issues.</span></li>
<li><span>Review the operational flexibility of renewable energy at grid level, distribution network and grid edge devices.</span></li>
<li><span>Understand and analyze energy performance from main renewable energy systems.</span></li>
<li><span>Get equipped on the insights into forecasting models for solar energy.</span></li>
<li><span>Predict solar generation from weather forecasts using machine learning.</span></li>
<li><span>Explore operational aspects of a complex power system with variability from both the supply &amp; demand sides.</span></li>
<li><span>Manage the impact of the design of a Power Purchase Agreement (PPA) on the power system operation.</span></li>
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Target Audience 

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<p><span>Engineers, planners and operations professionals from the following organizations:</span></p>
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<li><span>Energy aggregators who would like to understand the system operations of renewable energy power plants</span></li>
<li><span>Renewable energy power system operator</span></li>
<li><span>Energy regulatory agencies who aim to derive strategies and plans based on the feedback obtained from the power system operations</span></li>
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Course Level 

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<li>Basic or Foundation</li>
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Training Methods 

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<p><span>The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, including time for lectures, discussion, quizzes and short classroom exercises.</span></p>
<p>Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total).</p>
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Trainer

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<p><strong>Your first expert course leader</strong> is a Utility Executive with extensive global experience in power system operation and planning, energy markets, enterprise risk and regulatory oversight. She consults on energy markets integrating renewable resources from planning to operation. She led complex projects in operations and conducted long term planning studies to support planning and operational reliability standards. Specializing in Smart Grids, Operational flexibilities, Renewable generation, Reliability, Financial Engineering, Energy Markets and Power System Integration, she was recently engaged by the Inter-American Development Bank/MHI in Guyana. She was the Operations Expert in the regulatory assessment in Oman. She is a registered member of the Professional Engineers of Ontario, Canada. She is also a contributing member to the IEEE Standards Association, WG Blockchain P2418.5.</p>
<p>With over 25 years with Ontario Power Generation (Revenue $1.2 Billion CAD, I/S 16 GW), she served as Canadian representative in CIGRE, committee member in NSERC (Natural Sciences and Engineering Research Council of Canada), and Senior Member IEEE and Elsevier since the 90ties. Our key expert chaired international conferences, lectured on several continents, published a book on Reliability and Security of Nuclear Power Plants, contributed to IEEE and PMAPS and published in the Ontario Journal for Public Policy, Canada. She delivered seminars organized by the Power Engineering Society, IEEE plus seminars to power companies worldwide, including Oman, Thailand, Saudi Arabia, Malaysia, Indonesia, Portugal, South Africa, Japan, Romania, and Guyana.</p>
<p><strong>Your second expert course leader </strong>is the co-founder and Director of Research at Xesto Inc. Xesto is a spatial computing AI startup based in Toronto, Canada and it has been voted as Toronto's Best Tech Startup 2019 and was named one of the top 10 'Canadian AI Startups to Watch' as well as one of 6th International finalists for the VW Siemens Startup Challenge, resulting in a partnership. His latest app Xesto-Fit demonstrates how advanced AI and machine learning is applied to the e-commerce industry, as a result of which Xesto has been recently featured in TechCrunch.</p>
<p>He specializes in both applied and theoretical machine learning and has extensive experience in both industrial and academic research. He is specialized in Artificial Intelligence with multiple industrial applications. At Xesto, he leads projects that focus on applying cutting edge research at the intersection of spatial analysis, differential geometry, optimization of deep neural networks, and statistics to build scalable rigorous and real time performing systems that will change the way humans interact with technology. In addition, he is a Ph.D candidate in the Mathematics department at UofT, focusing on applied mathematics. His academic research interests are in applying advanced mathematical methods to the computational and statistical sciences. He earned a Bachelor's and MSc in Mathematics, both at the University of Toronto.</p>
<p>Having presented at research seminars as well as instructing engineers on various levels, he has the ability to distill advanced theoretical concept to diverse audiences on all levels. In addition to research, our key expert is also an avid traveler and plays the violin.</p>
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POST TRAINING COACHING SUPPORT (OPTIONAL)

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<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information about post training coaching support and fees applicable for this.</p>
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Accreditions And Affliations

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Large Scale Solar & Energy Storage - System Operations

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<h2><strong>About this Virtual Instructor Led Training (VILT)</strong></h2>
<p>This Virtual Instructor Led Training (VILT) course presents advanced methodologies that implement demand response and energy conservation programs in light of the integration of new technologies, regulatory changes and the accelerated penetration of renewable energy resources.</p>
<p>This VILT course provides examples and case studies from North American and European jurisdictions covering the operational flexibilities on the demand side including requirements for new building codes to achieve zero net energy. The course describes a public agency's goals and objectives for conserving and otherwise reducing energy consumption and managing its demand for energy. This course presents the demand response implemented for economics and system security such as system balancing and relieving transmission congestion, or for system adequacy. The course also presents the principal attributes of conservation programs and the associated success criteria. In a system with increased penetration of renewable resources, demand response provides flexibility to system operators, helping them to maintain the reliability and the security of supply.</p>
<p>Demand response is presented as a competitive alternative to additional power sources, enhancing competition and liquidity in electricity markets. The unique characteristics are discussed from a local, consumer centric and also from a system perspective bringing to life the ever changing paradigm for delivery energy to customers. Interoperability aspects and standards are discussed, as well as the consumer centric paradigm of Transactive Energy with IOT enabled flexibilities at system level, distribution networks and microgrids.</p>
<p>The VILT course introduces the blockchain as a new line of defense against cyber threats and its increasing application in P2P transactions and renewable certificates. Our trainer's industry experience spans three decades with one of the largest Canadian utilities where she led or contributed to large operational studies and energy policies and decades of work with IEEE, NSERC and CIGRE. Our key expert also approaches to the cross sectional, interdisciplinary state of the art methodologies brings real life experience of recent industry developments.</p>
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Training Objectives 

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<ul>
<li>Innovative Digital Technologies</li>
<li>How systems Facilitate Operational Flexibility on the Demand Side</li>
<li>The Ecosystem of Demand Side Management Programs</li>
<li>Advanced Machine Learning techniques with examples from CAISO</li>
<li>Regulatory Policy Context and how to reduce regulatory barriers</li>
<li>Industry Examples from NERC and ENTSO</li>
<li>Relevant Industry standards: IEEE and IEC</li>
<li>Manage Congestion with Distributed Operational Flexibilities: Grid to Distribution Controls; examples from NERC (NA) and ENTSO (Europe)</li>
<li>Grid solutions with IEC 61850 communication protocols</li>
<li>Decentralized grid controls</li>
<li>The New Grid with accelerated V2G and Microgrids</li>
<li>How DSM is and will be applied in Your System: Examples and discussions</li>
</ul>
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Target Audience 

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<ul>
<li>Regulators and government agencies advising on public energy conservation programs</li>
<li>All professionals interested in expanding their expertise, or advancing their career, or take on management and leadership roles in the rapidly evolving energy sector</li>
<li>Energy professionals implementing demand side management, particularly in power systems with increased renewable penetration, to allow the much needed operational flexibility paramount to maintaining the reliability and stability of the power system and in the same time offering all classes of customers flexible and economical choices</li>
<li>Any utility professional interested in understanding the new developments in the power industry</li>
</ul>
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Course Level 

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<li>Basic or Foundation</li>
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Training Methods 

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<p>The VILT course will be delivered online in <strong>5 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day</strong>, including time for lectures, discussion, quizzes and short classroom exercises.</p>
<p>Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total).</p>
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Trainer

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<p><strong>Your first expert course leader</strong> is a Utility Executive with extensive global experience in power system operation and planning, energy markets, enterprise risk and regulatory oversight. She consults on energy markets integrating renewable resources from planning to operation. She led complex projects in operations and conducted long term planning studies to support planning and operational reliability standards. Specializing in Smart Grids, Operational flexibilities, Renewable generation, Reliability, Financial Engineering, Energy Markets and Power System Integration, she was recently engaged by the Inter-American Development Bank/MHI in Guyana. She was the Operations Expert in the regulatory assessment in Oman. She is a registered member of the Professional Engineers of Ontario, Canada. She is also a contributing member to the IEEE Standards Association, WG Blockchain P2418.5.</p>
<p>With over 25 years with Ontario Power Generation (Revenue $1.2 Billion CAD, I/S 16 GW), she served as Canadian representative in CIGRE, committee member in NSERC (Natural Sciences and Engineering Research Council of Canada), and Senior Member IEEE and Elsevier since the 90ties. Our key expert chaired international conferences, lectured on several continents, published a book on Reliability and Security of Nuclear Power Plants, contributed to IEEE and PMAPS and published in the Ontario Journal for Public Policy, Canada. She delivered seminars organized by the Power Engineering Society, IEEE plus seminars to power companies worldwide, including Oman, Thailand, Saudi Arabia, Malaysia, Indonesia, Portugal, South Africa, Japan, Romania, and Guyana.</p>
<p><strong>Your second expert course leader </strong>is the co-founder and Director of Research at Xesto Inc. Xesto is a spatial computing AI startup based in Toronto, Canada and it has been voted as Toronto's Best Tech Startup 2019 and was named one of the top 10 'Canadian AI Startups to Watch' as well as one of 6th International finalists for the VW Siemens Startup Challenge, resulting in a partnership. His latest app Xesto-Fit demonstrates how advanced AI and machine learning is applied to the e-commerce industry, as a result of which Xesto has been recently featured in TechCrunch.</p>
<p>He specializes in both applied and theoretical machine learning and has extensive experience in both industrial and academic research. He is specialized in Artificial Intelligence with multiple industrial applications. At Xesto, he leads projects that focus on applying cutting edge research at the intersection of spatial analysis, differential geometry, optimization of deep neural networks, and statistics to build scalable rigorous and real time performing systems that will change the way humans interact with technology. In addition, he is a Ph.D candidate in the Mathematics department at UofT, focusing on applied mathematics. His academic research interests are in applying advanced mathematical methods to the computational and statistical sciences. He earned a Bachelor's and MSc in Mathematics, both at the University of Toronto.</p>
<p>Having presented at research seminars as well as instructing engineers on various levels, he has the ability to distill advanced theoretical concept to diverse audiences on all levels. In addition to research, our key expert is also an avid traveler and plays the violin.</p>
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<div>

POST TRAINING COACHING SUPPORT (OPTIONAL)

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<div>
<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information about post training coaching support and fees applicable for this.</p>
</div>
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</div>
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Accreditions And Affliations

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</section>

Demand Side Management - Integration of New Technologies, Regulatory Changes & Renewable Energy Resources

<p>This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing <strong>Health and Social Care</strong> management profession. With our help, take the first significant step toward reaching your full potential now.</p><p>Our <strong>Health and Social Care </strong>is designed to help you gain knowledge and basic professional employability skills in these fields. The course will give information that will support your capacity to operate as successful management in the hospital or social care business. It also provides both theoretical and practical knowledge in <strong>Health and Social Care</strong> professions.</p><p>Professionals have designed this course to help you learn fast and efficiently, at your own speed and convenience.</p><p><strong>Learning Outcomes</strong></p><p>After completing this course, you will be able to:</p><ul><li>Describe the fundamentals of <strong>Health and Social Care</strong> management.</li><li>Describe the concepts and principles of the NHS.</li><li>Describe care and support planning.</li><li>Know the importance of Person-centred Care.</li><li>Develop effective communication and listening skills.</li><li>Describe the concepts of Equality, Diversity and Rights.</li><li>Maintain health and safety regulations.</li><li>Know about safeguarding in social care.</li><li>Identify social risk and needs in health care.</li></ul><p><strong>Why Choose Health and Social Care Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the course.</li></ul><p><strong>Main Course: </strong>Health and Social Care</p><p><strong>***Free Course***</strong></p><p><strong>Course 01:</strong> Adults Support Worker Course</p><p><strong>***Others Included</strong></p><ul><li><strong>Free</strong> 2 PDF Certificate</li><li>Access to Content - <strong>Lifetime</strong></li><li>Exam Fee - <strong>Totally Free</strong></li><li><strong>Free Retake Exam</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the course ]<br /></strong></p> <p><strong>***Health and Social Care***</strong></p><p><em>Course Curriculum </em></p><p><strong>Module 1: A Quick Overview of Health and Social Care</strong></p><ul><li>The Difference Between Healthcare and Social Care</li><li>Healthcare Overview</li><li>Social Care Overview</li><li>Important Terminology</li></ul><p><strong>Module 2: Understanding Healthcare </strong></p><ul><li>Defined Healthcare</li><li>Who Provides Healthcare?</li><li>What are Primary, Secondary and Tertiary Care?</li><li>Where is Healthcare Provided?</li><li>Healthcare Rights and Choices</li><li>Continuing Healthcare (CHC)</li></ul><p><strong>Module 3: Understanding Social Care </strong></p><ul><li>What is Social Care?</li><li>Who is Entitled to Social Care?</li><li>Who Provides Social Care?</li><li>How Do I Access Social Care?</li><li>Where Can I Get Information and Advice about Social Care?</li><li>Social Care Needs Assessments</li><li>Eligibility for Social Care</li></ul><p><strong>Module 4: The UK Health System</strong></p><ul><li>What is the NHS</li><li>Key Concepts and Principles of the NHS</li><li>The Emotional Environment</li><li>The Indoor Environment</li><li>The Outdoor Environment</li></ul><p><strong>Module 5: Care and Support Planning</strong></p><ul><li>What is Care and Support Planning?</li><li>How will I be Involved in the Care and Support Planning Process?</li><li>What If I Lack the Capacity to Take Care of and Support Planning Decisions?</li><li>What will My Care and Support Plan Cover?</li><li>Can My Care and Support Plan be Connected to Other Plans?</li><li>Will My Care and Support Plan be Reviewed?</li></ul><p><strong>Module 6: Person-Centred Care</strong></p><ul><li>What is Person-centred Care?</li><li>The Importance of Person-centred Care</li><li>The Evolution of the Person-centred Care</li><li>Putting Person-centred Care into Practice</li></ul><p><strong>Module 7: Communication in Health and Social care</strong></p><ul><li>The Communication Cycle</li><li>Forms of Communication</li><li>Contexts of Communication</li><li>Barriers to Communication</li><li>Overcoming Barriers to Communication</li></ul><p><strong>Module 8: Developing Effective Communication Skills </strong></p><ul><li>Communicating Effectively</li><li>The Benefits of Effective Communication</li></ul><p><strong>Module 9: Developing Listening Skills</strong></p><ul><li>Active Listening Skills</li><li>Responding to Feelings</li><li>Tips for Becoming a Better Listener</li><li>What is Said and What is Heard</li></ul><p><strong>Module 10: </strong><strong>Understanding the Promotion of Equality, Diversity and Rights in Health and Social Care Setting</strong></p><ul><li>Health and Social Care: Equality, Diversity and Rights</li><li>Discrimination and Its Types</li><li>Importance of Preventing Discrimination</li></ul><p><strong>Module 11: </strong><strong>Responsibilities for Health and Safety</strong></p><ul><li>Describe Potential Hazards in Health and Social Care Environments</li><li>Classification of Hazards</li><li>Route of Entry</li><li>Adverse Effects</li><li>Injury or Harm</li><li>Poor Standards of Care</li></ul><p><strong>Module 12: Safeguarding in Social Care</strong></p><ul><li>What is Safeguarding?</li><li>Who Do the Safeguarding Duties Apply to?</li><li>What Safeguarding Duties Does the Local Authority Have?</li><li>Adult Safeguarding</li><li>Which Adults Might Require Safeguarding?</li><li>Safeguarding Responsibilities - a Stepped Approach</li><li>The Six Safeguarding Principles</li><li>Role of Good Communication in Safeguarding</li></ul><p><strong>Module 13:Identifying Social Risk and Needs in Health Care</strong></p><ul><li>Identifying Social Risks and Needs</li><li>Principles for Primary Screening</li><li>Primary Screening Tools</li><li>Leveraging Secondary Data for Risk Assessment</li><li>Ongoing Challenges with Screening Implementation</li><li>Recommendation for Continued Exploration</li></ul><p>-----------------------------</p><p><strong>***Adults Support Worker course***</strong></p><p><em>Course Curriculum</em></p><ul><li>Module 01: Introduction to Adults Support Worker</li><li>Module 02: Introduction to Psychology of Older Age - Part I</li><li>Module 03: Psychology of Older Age - Part II</li><li>Module 04: Impact of Mental Health in the Old Age</li><li>Module 05: Dealing with Life</li><li>Module 06: Enhancing Health And Wellbeing</li></ul><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Health and Social Care</strong>, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this course, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The <strong>Health and Social Care Management</strong> has been professionally designed for motivated learners who want to learn the latest industry-specific information on health and social care management.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are <strong>no specific</strong> requirements for this course because it does not require any advanced knowledge or skills.</p><p>Students who intend to enrol in this course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Health & Wellbeing

Health and Social Care Training

<div>
</div>
<section>
<div>
<h2><strong>About this Virtual Instructor Led Training (VILT)</strong></h2>
<p><span>This 3 half-day Virtual Instructor Led Training (VILT) course highlights the impact of the introduction of renewable energy, digital technologies and new operational flexibility solutions in the electricity trading market. These advancements facilitate unique opportunities and challenges for cross border trading of electricity.</span></p>
<p><span>Most countries in Asia, have designed their own portfolio of climate actions with an accelerated penetration of renewable energy (or by importing renewable energy into their local grids). These changes are taking place at unprecedented speed and add further complexity to the operation of electricity trading markets, while presenting new opportunities.</span></p>
<p><span>The Asian market, can tap into its vast potential of solar, wind and geothermal energy sources. A global, unified vision is emerging to support each of countries' energy needs and decarbonization goals.</span></p>
<p><span>This VILT course will highlight priorities of each country to achieve its energy goals. The main operational flexibilities of each type of renewable resource are discussed in detail. The course also discusses the main components of Power Purchase Agreements and advancements in digitalization and how digital technologies can influence the energy market and cross border electricity trading.</span></p>
<p><strong><span>Key Takeaways:</span></strong></p>
<ol>
<li><span>New Energy Market Design</span></li>
<li><span>Cross Border Trading</span></li>
<li><span>PPAs Mechanisms and Examples of PPAs</span></li>
<li><span>The Increased Penetration of Renewable Resources in the Power Systems and How It Stimulates Cross Border Trading</span></li>
<li><span>How Digital Innovation Drives Energy Markets and Cross Border Trading</span></li>
</ol>
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</section>
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Training Objectives 

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<div>
<p><span>Upon completion of this VILT course, participants will be able to:</span></p>
<ul>
<li><span>Be familiar with the global vision of One Sun, One World, One Grid</span></li>
<li><span>Understand the major trends reshaping the energy markets</span></li>
<li><span>Learn how innovative digital technologies change the energy markets</span></li>
<li><span>Understand why sustainable energy markets require a tighter coordination between transmission and distribution system operators</span></li>
<li><span>Engage with each other to design the energy market of the future</span></li>
</ul>
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Target Audience 

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<p><span>This VILT course will benefit <strong>policy makers and regulators from energy agencies, transmission companies and utilities as well as power system engineers and power system operators from control centre and ISO</strong>.</span></p>
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Training Methods 

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<p><span>The VILT will be delivered online in 3 half-day sessions comprising 4 hours per day, including time for lectures, discussion, quizzes and short classroom exercises.</span></p>
<p>Course Duration: 3 half-day sessions, 4 hours per session (12 hours in total).</p>
</div>
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<div>

Trainer

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<div>
<p>Your expert course leader <span>is a Utility Executive with extensive global experience in power system operation and planning, energy markets, enterprise risk and regulatory oversight. She consults on energy markets integrating renewable resources from planning to operation. She led complex projects in operations and conducted long term planning studies to support planning and operational reliability standards. Specializing in Smart Grids, Operational flexibilities, Renewable generation, Reliability, Financial Engineering, Energy Markets and Power System Integration, she was recently engaged by the Inter-American Development Bank/MHI in Guyana. She was the Operations Expert in the regulatory assessment in Oman. She is a registered member of the Professional Engineers of Ontario, Canada. She is also a contributing member to the IEEE Standards Association, WG Blockchain P2418.5.</span></p>
<p><span>With over 25 years with Ontario Power Generation (Revenue $1.2 Billion CAD, I/S 16 GW), she served as Canadian representative in CIGRE, committee member in NSERC (Natural Sciences and Engineering Research Council of Canada), and Senior Member IEEE and Elsevier since the 90ties. Our key expert chaired international conferences, lectured on several continents, published a book on Reliability and Security of Nuclear Power Plants, contributed to IEEE and PMAPS and published in the Ontario Journal for Public Policy, Canada. She delivered seminars organized by the Power Engineering Society, IEEE plus seminars to power companies worldwide, including Oman, Thailand, Saudi Arabia, Malaysia, Indonesia, Portugal, South Africa, Japan, Romania, and Guyana.</span></p>
<p><span>Our Key expert delivered over 60 specialized seminars to executives and engineers from Canada, Europe, South and North America, Middle East, South East Asia and Japan. Few examples are:</span></p>
<ul>
<li><span>Modern Power System in Digital Utilities - The Energy Commission, Malaysia and utilities in the Middle East, GCCIA, June 2020</span></li>
<li><span>Assessment of OETC Control Centre, Oman, December 2019</span></li>
<li><span>Demand Side management, Load Forecasting in a Smart Grid, Oman, 2019</span></li>
<li><span>Renewable Resources in a Smart Grid (Malaysia, Thailand, Indonesia, GCCIA, Saudi Arabia)</span></li>
<li><span>The Modern Power System: Impact of the Power Electronics on the Power System</span></li>
<li><span>The Digital Utility, AI and Blockchain</span></li>
<li><span>Smart Grid and Reliability of Distribution Systems, Cyme, Montreal, Canada</span></li>
<li><span>Economic Dispatch in the context of an Energy Market (TNB, Sarawak Energy, Malaysia)</span></li>
<li><span>Energy Markets, Risk Assessment and Financial Management, PES, IEEE: Chicago, San Francisco, New York, Portugal, South Africa, Japan. Provided training at CEO and CRO level.</span></li>
<li><span>Enterprise Risk methodology, EDP, Portugal</span></li>
<li><span>Energy Markets: Saudi Electricity Company, Tenaga National Berhad, Malaysia</span></li>
<li><span>Reliability Centre Maintenance (South East Asia, Saudi Electricity Company, KSA)</span></li>
<li><span>EUSN, ENERGY &amp; UTILITIES SECTOR NETWORK, Government of Canada, 2016</span></li>
<li><span>Connected+, IOT, Toronto, Canada September 2016 and 2015</span></li>
<li><span>Smart Grid, Smart Home HomeConnect, Toronto, Canada November 2014</span></li>
<li><span>Wind Power: a Cautionary Tale, Ontario Centre for Public Policy, 2010</span></li>
</ul>
</div>
</div>
</div>
<div>
<div>

POST TRAINING COACHING SUPPORT (OPTIONAL)

</div>
<div id="collapseCS">
<div>
<p>To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster.<br />
Request for further information about post training coaching support and fees applicable for this.</p>
</div>
</div>
</div>
<div>
<div>

Accreditions And Affliations

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               </div>
</div>
</div>
</div>
</section>

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