<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.</p>Overview<p>At the completion of this course, you should be able to:<br />Identify the different types of tools and techniques available<br />Apply change management successfully<br />Review what to look for when applying business case thinking to Root Cause Analysis<br />Develop a process to systematically approach problems</p><p>Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems.</p></div><div id="course-pills-2"><h4>Section 1: RCA Foundation Concepts and Objectives</h4><ul><li>Section Learning Objectives </li><li>Discuss Definitions ? IT Perspective</li><li>Discuss What is a problem and why do they exist?</li><li>What is Root Cause?</li><li>RCA Benefits and Approaches</li><li>Event and Casual Analysis</li><li>Event and Causal Analysis: Exercise 1c Worksheet</li><li>RCA Tools for  each approach</li><li>Section Summary and Conclusions</li></ul><h4>Section 2: Enhance use of RCA tools</h4><ul><li>Why use a Particular Method</li><li>Tool: Change Analysis</li><li>Change Analysis Examples</li><li>Tool: How to Resolve Conflict</li><li>Tool: 5 Why?s</li><li>Example Learning Management Problem</li><li>Tool: Cause and Effect</li><li>Tool: Fault Tree Analysis</li><li>Why do we use Fault Tree Analysis?</li><li>How does it work?</li><li>Fault Tree Diagram Symbols</li><li>Example #1 of FTA: Car Hits Object</li><li>Tool: Failure Modes and Effects Analysis (FMEA)</li><li>Example: Failure Modes and Effects Analysis</li><li>Tool: Design / Application Review</li></ul><h4>Section 3: Problem Resolution and Prevention</h4><ul><li>Section Objectives</li><li>The Secret of Solving Problems:</li><li>-A Note about Statistical Control</li><li>-A Note about Fire Fighting</li><li>Technique: Business Process Mapping</li><li>Example: IGOE</li><li>Technique: Lean Six Sigma and DMAIC</li><li>Lean Six Sigma Benefits</li><li>Importance of Understanding the Business Process</li><li>The Business Process Mandate</li><li>Technique:  Process Modeling</li><li>Graphical Notation Standard (BPMN):</li><li>-What is Business Process Modeling Notation (BPMN)?</li><li>-Benefits of BPMN</li><li>-Basic Components of BPMN</li><li>Technique: Business Process Maturity Model</li><li>Five Levels of Maturity</li></ul><h4>Section 4: Capability Improvement for RCA</h4><ul><li>Steps in Disciplined Problem Solving</li><li>RCA as a RCA Process</li><li>Key RCA Role Considerations</li><li>Sustainable RCA Improvement</li><li>Organizational Units</li><li>Process Area Goals, Practices</li><li>Specific and General Practices </li><li>Specific Practice Examples</li><li>Software Maturity Survey</li><li>SWOT Analysis Worksheet</li><li>Recognize the importance of the Change Management component in your RCA implementation</li><li>Using the ADKAR Model to Communicate Change</li><li>Review ADKARÂ© Model ? </li><li>-Awareness of the need for change</li><li>-Desire to participate and support the change</li><li>-Knowledge on how to change</li><li>-Ability to implement required skills and behaviors</li><li>-Reinforcement to sustain the change</li><li>The ADKAR Model: Reinforcement</li></ul><h4>Section 5: Course Summary and Conclusions</h4><ul><li>Plan the Proposal and Business Case</li><li>Example: 1 Page Business Case</li><li>Resource Guide</li><li>Questions</li></ul></div>

Nexus Human

Business Analysis

ACT Awareness

Business Case Development

PRCA

BA17 - Problem Determination Root Cause Analysis (RCA)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.</p>Overview<p>In this course, you will develop the skills to coach for results. You will: <br />Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel.<br />Identify the major trends in customer service today and the combination of criteria required for customer satisfaction.<br />Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions.<br />Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers.<br />Identify remote customer service communication channels and apply remote customer service best practices.<br />Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues.<br />Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation.</p><p>As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier.</p></div><div id="course-pills-2"><h4>Understanding Customer Service</h4><ul><li>Describe Customer Service Benefits<br />Recognize the Importance of Internal Customer Service<br />Identify How Customer Service Benefits You<br />Excel with Customer Service</li></ul><h4>Identifying How Customers Define the Success of Your Company</h4><ul><li>Recognize Trends in Customer Service</li><li>Identify Criteria for Customer Satisfaction</li></ul><h4>Increasing Customer Satisfaction</h4><ul><li>Identify Characteristics of the Personal Touch</li><li>Create Lasting Positive Impressions on Your Customers</li></ul><h4>Providing Face-to-Face Customer Service</h4><ul><li>Identify Categories of Face-to-Face Contact</li><li>Understand the Critical Success Factors in Face-to-Face Customer Service</li><li>Identify the Characteristics of Active Listening</li></ul><h4>Providing Remote Customer Service</h4><ul><li>Identify Remote Customer Service Communication Channels</li><li>Apply Remote Customer Service Best Practices</li></ul><h4>Engaging Difficult Customers</h4><ul><li>Serve Difficult Customers</li><li>Manage Angry Customers</li><li>Deal with Difficult or Unhelpful Colleagues</li></ul><h4>Increasing Customer Loyalty</h4><ul><li>Optimize Moments of Truth</li><li>Recognize the Value of Customer Complaints</li><li>Identify the Stages of the Service Recovery Process</li></ul></div>

Customer Experience

Customer Care

Customer Service

Customer Relations

Service Design Courses (SDC)

Dealing With Difficult Customers

Customer Service (Second Edition)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is for computer professionals involved with security compliance using CCS 11.0.</p>Overview<p>At the completion of the course, you will be able to: <br />Describe current security risk and compliance challenges. <br />Define methods of proactive security. <br />Describe CCS 11 and how it helps meet security and compliance needs. <br />Describe general CCS 11.0 pre-deployment considerations. <br />Install CCS 11. <br />Perform initial CCS configuration tasks. <br />Import assets and common fields. <br />Describe how to install CCS Agents. <br />Perform data collection and evaluation. <br />Describe the components of standards. <br />Copy and edit standards. <br />Evaluate collected data in terms of a standard. <br />Describe compliance and risk scores. <br />Manage exceptions. <br />Create, edit, and map control statements. <br />Use Controls Studio to eliminate duplication of controls. <br />Describe mandates, policies, and control statements. <br />Build queries to gather data quickly from assets. <br />Add external data integration and configure data connectors. <br />Use CCS reporting features. <br />Create, edit, and manage dashboards. <br />Investigate contingencies using a ?what if?? analysis in dynamic dashboards.</p><p>This course focuses on defining security controls that govern the enterprise, assess compliance with standards and other mandates, and create reports and dashboards to demonstrate compliance and show deficiencies to multiple audiences.</p></div><div id="course-pills-2"><h4>Introduction to CCS 11.0</h4><ul><li>Overview of Security and Compliance<br />Proactive Security<br />Into to CCS11<br />Implementing Security and Compliance with CCS 11.0</li></ul><h4>Installing the CCS Suite</h4><ul><li>General pre-deployment considerations<br />Pre-installation requirements<br />Installation tasks</li></ul><h4>Initial configuration</h4><ul><li>Getting started tasks<br />Preparing for data collection</li></ul><h4>Getting started with CCS 11.0</h4><ul><li>Importing assets<br />Installing a UNIX Agent<br />Collecting and evaluating data</li></ul><h4>Standards Manager/CVSS and Risk Score</h4><ul><li>Working with standards<br />Assessing compliance with standards<br />Managing exceptions</li></ul><h4>Controls Studio</h4><ul><li>About Controls Studio<br />Working with Controls Studio</li></ul><h4>Ad hoc queries</h4><ul><li>Query building<br />Querying your enterprise</li></ul><h4>External data integration</h4><ul><li>Connecting to external data sources<br />Overview of third-party connectors</li></ul><h4>Reporting and dashboards</h4><ul><li>Reporting overview<br />Working with dynamic dashboards</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Symantec Control Compliance Suite (CCS) 11.0 Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Symantec Control Compliance Suite (CCS) 11.0 Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Certified in Cybersecurity (CC)

Certificate in Information Security Management Principles (CISMP)

Certified Cloud Security Professional (CCSP)

Commercial & Contract Management Certification Program (CCM)

Certified Cyber Professional (CCP)

CompTIA Security+

Symantec Control Compliance Suite (CCS) 11.0 Administration

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This is highly recommended for everyone in a company who works in a Scrum Team or anyone who interacts with any Scrum Team. This will also be very useful for those who are interested in understanding the basics of Scrum and how this method could be used effectively.</p>Overview<p>To ensure that students understand the basics of Scrum<br />To enable Scrum Team members to effectively contribute to a Scrum project.<br />To enable Scrum Team members to apply Scrum effectively in Scrum/Agile projects.</p><p>In this course, students learn to understand the basics of Scrum, effectively contribute to a Scrum project, and learn how to enable Scrum Team members to apply Scrum effectively in Scrum/Agile projects.Successful candidates will be awarded the Scrum Developer Certified (SDC?) certification by SCRUMstudy after passing the included certification exam.</p></div><div id="course-pills-2"><h4>Introduction</h4><ul><li>Agile Overview</li><li>Scrum Overview</li></ul><h4>Principles</h4><ul><li>The Six Scrum Principles</li></ul><h4>Organization </h4><ul><li>Core Roles and Non-core Roles</li></ul><h4>Business Justification</h4><ul><li>Value-driven Delivery</li><li>Factors used to Determine Business Justification</li><li>Confirm Benefits Realization</li></ul><h4>Quality</h4><ul><li>Quality Defined</li><li>Quality, Scope and Business Value</li><li>Quality Management in Scrum</li></ul><h4>Change</h4><ul><li>Unapproved and Approved Changes</li><li>Change in Scrum</li></ul><h4>Risk </h4><ul><li>Risks and Issues</li><li>Risk Management Procedure</li></ul><h4>Introduction to Scrum Project Phases</h4><h4>Initiate</h4><ul><li>Create Project Vision Process</li><li>Identify Scrum Master and Stakeholders Process</li><li>Form Scrum Team and Develop Epics processes</li><li>Create Prioritized Product Backlog and Conduct Release Planning Processes</li></ul><h4>Plan and Estimate</h4><ul><li>Create User Stories Process</li><li>Estimate User Stories and Commit User Stories Processes</li><li>Identify Tasks and Estimate Tasks Processes</li><li>Create Sprint Backlog Process</li></ul><h4>Implement</h4><ul><li>Create Deliverables and Conduct Daily Stand-up processes</li><li>Groom Prioritized Product Backlog Process</li></ul><h4>Review and Retrospect </h4><ul><li>Demonstrate and Validate Sprint Process</li><li>Retrospect Sprint Process</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Scrum Developer Certified (SDC) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Scrum Developer Certified (SDC) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Certified ScrumMaster (CSM)

Certified SAFe Agilist

Scrum

Scrum Master Professional Certificate (SMPC)

Professional Scrum Master (PSM)

Scrum Developer Certified (SDC)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>Overview<p>At the completion of this course, students already familiar with the RHCT/RHCSA administration skills will have exposure to all competencies tested by the RHCSA and RHCE exams.</p><p>This course is designed for experienced Linux administrators who require networking and security administration skills.</p></div><div id="course-pills-2"><h4>Getting Started with the Classroom Environment </h4><ul><li>Given a virtualized environment, begin to administrate multiple systems using prerequisite skills</li></ul><h4>Enhance User Security </h4><ul><li>Configure system to use Kerberos to verify credentials and grant privileges via sudo</li></ul><h4>Bash Scripting and Tools </h4><ul><li>Automate system administration tasks utilizing Bash scripts and text-based tools </li></ul><h4>File Security with GnuPG </h4><ul><li>Secure files with GnuPG. </li></ul><h4>Software Management </h4><ul><li>Use yum plugins to manage packages and understand the design of packages to build a simple package</li></ul><h4>Network Monitoring </h4><ul><li>Profile running services then capture and analyze network traffic</li></ul><h4>Route Network Traffic </h4><ul><li>Configure system to route traffic and customize network parameters with sysctl</li></ul><h4>Secure Network Traffic </h4><ul><li>Secure network traffic through SSH port forwarding and iptables filtering/network address translation (NAT)</li></ul><h4>NTP Server Configuration </h4><ul><li>Configure an NTP server </li></ul><h4>Filesystems and Logs </h4><ul><li>Manage local file system integrity, monitor system over time, and system logging</li></ul><h4>Centralized and Secure Storage </h4><ul><li>Access centralized storage (iSCSI) and encrypt filesystems</li></ul><h4>SSL-encapsulated Web Services </h4><ul><li>Understand SSL certificates and deploy an SSL encapsulated web service</li></ul><h4>Web Server Additional Configuration </h4><ul><li>Configure web server with virtual hosts, dynamic content, and authenticated directories</li></ul><h4>Basic SMTP Configuration </h4><ul><li>Configure an SMTP server for basic operation (null client, receiving mail, smarthost relay)</li></ul><h4>Caching-Only DNS Server </h4><ul><li>Understand DNS resource records and configure a caching-only name server</li></ul><h4>File Sharing with NFS </h4><ul><li>Configure file sharing between hosts with NFS</li></ul><h4>File Sharing with CIFS </h4><ul><li>Configure file and print sharing between hosts with CIFS</li></ul><h4>File Sharing with FTP </h4><ul><li>Configure file sharing with anonymous FTP</li></ul><h4>Troubleshooting Boot Process </h4><ul><li>Understand the boot process and recover unbootable systems with rescue mode</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Enterprise Linux System Admin 3 with Exam Prep training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Enterprise Linux System Admin 3 with Exam Prep course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

RHCE

IT Certifications

LPIC-1:Linux Administrator

Cisco Certified Entry Networking Technician (CCENT)

Certified Ethical Hacker (CEH)

Trainers Course

Enterprise Linux System Admin 3 with Exam Prep

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Experienced system administrators, network administrators, and system integrators responsible for designing and implementing networking solutions<br />Network and security professionals who work with enterprise and data center networks</p>Overview<p>By the end of the course, you should be able to meet the following objectives:<br />Discuss the SD-WAN architecture and platform deployment model options<br />Identify and describe the SD-WAN solution components<br />Explain the interaction between the SD-WAN Edge, Orchestrator, and Gateway components<br />Describe the SD-WAN Software-Defined Networking (SDN) approach, traffic, and network flows<br />Explore SD-WAN core features and evaluate how these dramatically improve operational automation<br />Use SD-WAN features to perform simple, agile, and secure SD-WAN operations<br />Simplify branch infrastructure by inserting network services on the branch edge, in the cloud, or in the regional and enterprise data centers</p><p>This course provides you with the knowledge, skills, and tools to achieve competency in deploying and managing the VMware SD-WAN by VeloCloud environment. In this course, you are introduced to workflows of various software-defined WAN constructs along with several operational tools that help you deploy and manage VMware SD-WAN by VeloCloud.</p></div><div id="course-pills-2"><h4>Course Introduction</h4><ul><li>Introductions and course logistics</li><li>Course objectives</li><li></li></ul><h4>Introduction to VMware SD-WAN Solution</h4><ul><li>Revisit the traditional WAN technology, WAN topologies and downsides</li><li>Explain the challenges solved by Secure Access Service Edge (SASE) and use cases</li><li>List the components of the VMware SASE? solution</li><li>Describe the VMware SD-WAN solution and list its capabilities</li></ul><h4>VMware SD-WAN Components and Architecture</h4><ul><li>Understand the architecture of the VMware SD-WAN solution and list all its components</li><li>Explain the function of VMware SD-WAN Edges, Hub, Gateways, controllers, and Orchestrator</li><li>Explain how the components of the VMware SD-WAN solution interact with each other</li></ul><h4>Using VMware SD-WAN Orchestrator</h4><ul><li>Describe key attributes of the VMware SD-WAN Orchestrator</li><li>List primary features of the VMware SD-WAN Orchestrator</li><li>Navigate the main menus of the VMware SD-WAN Orchestrator portal</li></ul><h4>Deploy and Configure VMware SD-WAN</h4><ul><li>Understand the deployment process of VMware SD-WAN components like VMware SD-WAN Edges, Hubs, Gateways, and more</li><li>Understand the workflow of the VMware SD-WAN configuration</li><li>List the optional network services that are supported by VMware and the steps to configure the same</li><li>Understand the profiles and their application in the VMware SD-WAN infrastructure</li><li>Describe the VMware SD-WAN Edge activation process</li></ul><h4>Path and Traffic Management</h4><ul><li>List the routing options supported by VMware SD-WAN: Static, BGP, OSPF</li><li>Understand the Dynamic Multipath Optimization (DMPO) feature and its advantages</li><li>Explain the Quality of Service and its configuration to manage traffic</li><li></li></ul><h4>Securing VMware SD-WAN Environment</h4><ul><li>Explain various options available to secure VMware SD-WAN environments.</li><li>Understand the firewall capabilities and configuration</li><li></li></ul><h4>Monitoring, Maintenance, and Troubleshooting</h4><ul><li>List and understand the various features available to monitor the VMware SD-WAN infrastructure</li><li>List and understand the various options available to troubleshoot and investigate issues in VMware SD-WAN</li></ul></div>

VMware Vsphere

vSphere

VMware SD-WAN: Deploy and Manage [V4.x]

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>Cybersecurity Essentials provides foundational knowledge in cybersecurity and is recommended for all non-technical professionals who wish to develop an understanding of cyber safety.</p>Overview<p>After completing this course, students will be able to:<br />Identify and reduce human errors that put organizations at risk for a cyber-attacks.<br />Define Ransomware, Phishing, and Data Breaches to understand the differences.<br />Identify the motives of hackers.<br />Assess how data breaches occur.<br />Develop a plan on how to protect accounts and privacy.<br />Create a strong and secure password.<br />Work in a secure manner while using remote Wi-Fi access.<br />Safely use Virtual Private Networks (VPN).<br />Identify vulnerabilities in home networks to keep them secure.<br />Identity different social engineering techniques e.g. phishing, vishing.<br />Detect social engineering attempts and prevent potential breaches.<br />Prevent hackers from accessing a Mobile phone.</p><p>Cybersecurity Essentials was developed using unparalleled learning methodology that prepares cadets for the Israeli Cyber and Intelligence Unit. It is designed to tackle human error by helping develop an advanced understanding and skills to protect individuals and organizations against the most common cyber threats.<br /></p></div><div id="course-pills-2"><h4>INTRODUCTION TO CYBERSECURITY </h4><ul><li>Introduction to the world of cybersecurity; basic terminology, and why cybersecurity is so important. Review of famous cyber-attacks.  </li></ul><h4>ACCOUNTS &amp; CREDENTIALS SECURITY</h4><ul><li>One of the most common elements linking cyber-attacks is compromised or weak credentials. Learn different ways hackers can acquire passwords, and what to do when accounts have been compromised. How to prevent such attacks including best protection methods and password management and introduction to tools for testing and creating strong passwords. </li></ul><h4>REMOTE SECURITY: WI-FI &amp; VPN </h4><ul><li>Evaluate main risks that arise when using public and non-protected Wi-Fi networks. Differentiate between private and public Wi-Fi networks, define what a VPN is and how to use it, and how to browse safely in remote environments. </li></ul><h4>SOCIAL ENGINEERING</h4><ul><li>How hackers take advantage of ?human-based vulnerabilities?. Define social engineering and the different types of attacks that can leverage social engineering, such as phishing or vishing. Learn how to detect social engineering attempts and prevent future breaches.</li></ul><h4>MOBILE SECURITY</h4><ul><li>Minimize the risk of an attack on mobile device and understand basic security principles for mobile applications. Learn how to protect photos, browsing history, text messages, and confidential business information such as emails, documents, access permission and more.</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Cybersecurity Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Cybersecurity Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Cyber Security

Cyber Security Foundation

Cybersecurity Essentials

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>The audience for this course should have previous experience with functional or technical focus in Dynamics 365: Finance and Operations Applications. Primarily for those who are aspired to be and new to solution architect role</p>Overview<p>After completing this course, students will be able to:<br />Understand the tasks expected to be completed by the solution architect for Dynamics implementation<br />Complete the solution blueprint artifacts<br />Know where to find technical information to address their customer's questions</p><p>This course is developed for those aspired to be and new to the solution architect role. This course provides the technical information focusing on application architecture and technical skills to start their journey into this role. This course will not cover the industrial skills and delivery skills required for this role.<br /></p></div><div id="course-pills-2"><h4>The Architect Role</h4><ul><li>The solution architect role</li></ul><h4>Manage Interactions with FastTrack </h4><ul><li>Get to know FastTrack</li><li>Make the most of FastTrack templates</li></ul><h4>Solution Blueprint</h4><ul><li>Solution blueprint definition and components</li><li>Project governance and timeline</li><li>Solution architecture and organizational structure</li><li>Working with business process catalog</li></ul><h4>Define Environments, Tools, and Deployment Strategy </h4><ul><li>Understand environment planning</li><li>Application lifecycle management and deployment strategy</li><li>Using LCS and Azure DevOps</li></ul><h4>Determine Data Management Strategy</h4><ul><li>Data management overview</li><li>Develop data migration strategy</li></ul><h4>Determine Integration and Interfaces Strategies</h4><ul><li>Develop integration strategy</li><li>Integration options</li></ul><h4>Define Security Architecture</h4><ul><li>Important security aspects</li><li>Security framework</li><li>Define security strategy</li></ul><h4>Define Testing Strategy</h4><ul><li>Testing strategy overview</li><li>Testing planning and execution</li></ul><h4>Define Performance Testing Strategy</h4><ul><li>Prepare for performance topics</li><li>Utilize performance testing tools</li></ul><h4>Business Intelligence and Reporting</h4><ul><li>Implement business intelligence and reporting</li></ul><h4>Determine Licensing and Support</h4><ul><li>Understand licensing estimation</li><li>Understand support options</li></ul><h4>Prepare for Go-Live</h4><ul><li>Complete solution blueprint</li><li>Prepare for go-live</li><li>Class recap</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-700T00 Microsoft Dynamics 365: Finance and Operations Apps Solution Architect training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-700T00 Microsoft Dynamics 365: Finance and Operations Apps Solution Architect course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft AZ-900

Microsoft AZ-104

Microsoft AZ-303

Microsoft AZ-700

AWS Certified Solutions Architect

Microsoft Dynamics

MB-700T00 Microsoft Dynamics 365: Finance and Operations Apps Solution Architect

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is intended for networking and security professionals involved in the administration and support of a security infrastructure using FortiGate appliances.</p>Overview<p>Monitor traffic passing through FortiGate<br />Optimize FortiGate memory usage<br />Diagnose using FortiGate tools such as the built-in sniffer and ''diagnose debug flow'' command<br />Monitor statistics for user traffic, traffic shaping, user authentication, IPsec, web proxy, BGP, OSPF and HA<br />Troubleshoot issues with conserve mode, high CPU, firewall policies, session helpers, user authentication, *IPsec, FortiGuard, UTM inspection, explicit web proxy, routing, and HA<br />Describe the processing flow of FortiGate packet inspection<br />Configure FortiGate for external BGP and OSPF</p><p>This 3-day class provides more in-depth work with FortiGate infrastructure and architecture, combined with enhanced troubleshooting methods and tools to isolate and fix the most common issues in networks with FortiGate devices.</p></div><div id="course-pills-2"><h4>Module 1: Security Fabric</h4><ul><li>Configuring the Security Fabric</li><li>Troubleshooting: Security Fabric</li><li>Physical and logical topology views</li></ul><h4>Module 2: FortiOS Architecture</h4><ul><li>System information</li></ul><h4>Module 3: System Troubleshooting</h4><ul><li>Crash Logs</li></ul><h4>Module 4: Traffic and Session Monitoring</h4><ul><li>Exploring the session table</li><li>Troubleshooting: Connectivity issues</li></ul><h4>Module 5: Routing</h4><ul><li>Failover of existing sessions</li><li>Troubleshooting: Routing</li></ul><h4>Module 6: FortiGuard</h4><ul><li>Troubleshooting: Local FDS issue</li><li>Troubleshooting: Rating lookups</li></ul><h4>Module 7: Central Management</h4><ul><li>FortiManager and registration</li></ul><h4>Module 8: OSPF</h4><ul><li>Configuring OSPF</li><li>Troubleshooting: OSPF</li></ul><h4>Module 9: Web Filtering and Antivirus</h4><ul><li>Configuring Web Filtering and AV</li><li>Troubleshooting: Web Filetering</li><li>Troubleshooting: Antivirus</li></ul><h4>Module 10: IPS</h4><ul><li>Configuring IPS</li><li>IPS custom signatures</li></ul><h4>Module 11: BGP</h4><ul><li>Configuring BGP</li><li>Troubleshooting: BGHP neighbor</li><li>Troubleshooting: BGP routing</li><li>Configuring prefix lists</li></ul><h4>Module 12: IPsec</h4><ul><li>Troubleshooting: IPsec</li><li>VPN Manager</li></ul><h4>Module 13: Auto Discovery VPN</h4><ul><li>Configuring ADVPN and IBGP</li><li>Troubleshooting: OSPF and BGP'</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Enterprise Firewall (NSE 7) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Enterprise Firewall (NSE 7) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Network & Security

Network Engineer

Further Offshore Emergency Training (FOET)

IT Networking Fundamentals

Enterprise Firewall (NSE 7)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This class is targeted towards the professional developer new to HTML, self-taught HTML developers, graphics designers and those new to HTML development.</p>Overview<p>After completing this course, you will be able to:<br />Create HTML5 compliant web pages.<br />Test and validate HTML and CSS code.<br />Create CSS for style pages.<br />Work with experimental vendor prefixes.<br />Work with fonts and CSS font effects.<br />Work with color and color tools.<br />Layout pages and content using DIVs, iFrames and Tables.<br />Add and format images and CSS sprites.<br />Create HTML5 forms.<br />Embed and manage video and audio content.</p><p>This course is an in-depth hands-on study of HTML5, CSS3 and modern web and mobile development. The course includes detailed hands-on labs and Q&amp;A labs. The labs include multiple projects, including one beginning to end web site.This material updates and replaces course Microsoft course 20480 which was previously published under the title Programming in HTML5 with JavaScript and CSS3.</p></div><div id="course-pills-2"><h4>Module 1: A Brief History of HTML and the Web</h4><ul><li>Welcome!</li><li>History</li><li>Details, Details, Details?</li><li>The Life of a Web Page</li><li>HTTP Status Codes Definitions</li><li>Most Important Things to Know as a Web Developer</li></ul><h4>Module 2: Core HTML Elements</h4><ul><li>HTML and CSS Editors</li><li>Text, Spaces and Tabs</li><li>Working with Tags</li><li>Attributes</li><li>Comments</li><li>Non-Standard Tags</li><li>Every Page Includes?</li><li>File Extensions</li><li>Core Page Elements</li><li>Nesting</li><li>Testing HTML</li><li>HTML and Text</li></ul><h4>Module 3: Cascading Style Sheets</h4><ul><li>Before CSS</li><li>With CSS</li><li>Cascading Style Sheets (CSS)</li><li>Adding CSS to a Page</li><li>Order of CSS Processing</li><li>Experimental Vendor Prefixes</li><li>CSS Units</li><li>The CSS Box Mode</li></ul><h4>Module 4: Fonts and Text</h4><ul><li>Fonts</li><li>CSS for Text</li><li>CSS Text Ticks!</li><li>Working with Lists</li><li>Upgrading and to Windows 7</li></ul><h4>Module 5: Colors and Backgrounds</h4><ul><li>Specifying Colors</li><li>Applying Colors</li><li>Gradients</li></ul><h4>Module 6: Anchors and Hyperlinks</h4><ul><li>HTML and CSS</li><li>Hyperlinks with Images and Other Objects</li><li>Buttons</li></ul><h4>Module 7: Page Layout</h4><ul><li>Page Layout Options</li><li>Tables for Data</li><li>DIVs</li><li>Float</li><li>SPAN</li><li>HTML 5 DIV-like Tags</li><li>IFRAMES</li></ul><h4>Module 8: Images</h4><ul><li>Favicon</li><li>Preparing Images</li><li>Image Files</li><li>The IMG Tag</li><li>Background Images</li><li>Image Best Practices</li><li>CSS Sprites</li></ul><h4>Module 9: HTML Forms</h4><ul><li>A Basic Form</li><li>POST vs. GET</li><li>name vs. id</li><li>Basic Form Elements</li><li>Basic Form Attribute</li><li>Select</li><li>Uploading Files</li><li>HTML 5 Form Enhancements</li><li>DataList</li></ul><h4>Module 10: Multimedia</h4><ul><li>Video and Audio</li><li>HTML 5 Video</li><li>CSS</li><li>JavaScript</li><li>Audio</li><li>Hosting Videos in the Cloud</li><li>Working with Animated GIFs</li></ul></div>

Online Course Creation

HTML & CSS

CSS (Cascading Style Sheets)

Web Development

HTML

Web Design

55319 HTML5 and CSS

Swansea

ONLINE STUDY + ONE DAY ZOOM SESSION
NO CLASSROOM ATTENDANCE REQUIRED


Awarding Body: Dual Accreditation - Open College Network (OCN Credit4Learning) & The CPD Certification Service (21 CPD Points)
 
Award Level: UK - Level Three (Advanced) + 21 CPD Points
Ireland Level Five (Advanced) + 21 CPD Points
 
Minimum Age: 18 (16 with parental consent)
 
Entry requirements: None. English Level 2 desirable
 
Training Locations: Study online + virtual classroom.
 
Practical Training: Includes FREE Practise@Home Phlebotomy Training Kit worth £79.99
This comprehensive 76 piece practical training kit includes mini-arm trainer, sharps container and all medical grade supplies needed as well as a step-by-step 30 minute training video.



PART 1 (THEORY) - STUDY AT HOME ONLINE :
Complete your theory training online in the comfort of your own home or at work. Stop/start when it suits you and complete the online modules at your own pace. Can be completed on multiple devices such as laptop, smart-phone, desktop computer, kindle, tablet etc.
 
PART 2 (PRACTICAL SESSIONS) - JOIN US FOR A COMPREHENSIVE ONE DAY ZOOM SESSION:
Full instructions will be provided. We will send you a completely free Practise@Home Phlebotomy Training Kit, including a mini-arm trainer, for you to keep. You will follow your tutor's on-screen instructions during your Zoom virtual classroom sessions as you learn and develop your phlebotomy skills. The procedures and practices taught online are exactly the same as you would learn in the classroom. At any time before or after your course you can watch our 30 minute step-by-step video to refresh your knowledge and continue to use your training kit to practice your skills.
 
(THIS COURSE AWARDS THE SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR CLASSROOM AND HYBRID COURSE VERSIONS)


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


COURSE ITINERARY

 
A dually-accredited hybrid modular venepuncture course awarding an
OCN Accredited Level Three Certificate (3 credits) & 21 CPD Points


Nationally Recognised Qualification


Part 1 - online (eLearning) Part 2 - Virtual Classroom (1 Day Zoom)


PRE-COURSE
Home study pack - download and complete before the virtual classroom sessions

PART 1 - ONLINE
M01: Course Overview
M02: History, Definitions and Roles
M03: Work-flow cycles
M04: Professionalism
M05: Health & Safety
M06: Blood Collection Systems
M07: Anatomy & Physiology
M08: Blood Composition
M09: Using the equipment
M10: Performing the venepuncture - see Classroom Part 2
M11: Lab Tests and Bottle Types
M12: Analytical Errors
M13: Informal Quiz – answers
M14: Award – accredited certificates, value, application and overview. Job Opportunities.


PART 2 - VIRTUAL CLASSROOM (ONE DAY ZOOM SESSION)
M01: Introduction: Welcome, Introductions and Overview.
M10: Performing the venepuncture (theory overview)
P01: Practical Session 1 – Equipment familiarisation - "Tools of the Trade"
P02A: Practical Session 2A – Unpacking your training kit
P02B: Practical Session 2B - A look at the mini-arm trainer and associated equipment
P03: Practical Session 3 – Using the tourniquet and identifying a vein
P04: Practical Session 4 – Handling and assembling the equipment. Familiarisation and procedures including initial skill-set development
P05: Practical Session 5 - Further skill-set development and consolidation. Discussing needle types including winged infusion sets (butterfly needles)
P06A: Practical Session 6A – Performing the venepuncture on the mini-arm trainer. Palpating the vein, performing the venepuncture. Sample handling and labelling.
P06B: Practical Session 6B – Consolidating pre- and post-venepuncture procedures.
 
Additional support material can be downloaded as you progress through the course online.





ZOOM SESSION

VIRTUAL CLASSROOM (ZOOM) SESSIONS 
Our Virtual Classroom training course consists of online study (Part 1 - theory) and Virtual Classroom Zoom sessions (Part 2 - practical skill-set development)
You must complete your Part 1 online study before joining us for your Zoom session(s).
Once you have enrolled on this course you will be sent a free Practise@Home Training Kit, This is yours to keep and can be reused any many time as you wish after you have completed the course.
Your Booking Confirmation will include your Zoom log-in details.



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

Learn how to take blood ... train as a Phlebotomist

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    OCN Accredited - Level 3 (advanced)

    CPD Accredited (The CPD Certification Service)

    Covers all steps up to live blood draw

    Practise on artificial arm and fake blood!

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Introduction to Phlebotomy Course (GPT003VC) - 1 DAY Virtual Classroom

General Admission

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

IT Service Management

ITIL

IT (Information Technology)

International Trauma Life Support (ITLS)

Institute of Leadership & Management (ILM)

ITILÂ© 4 Foundation

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The audience for this course is anyone who wants to acquire foundation level knowledge on data centre infrastructure. This course is ideally suited for data centre new hires, internal data centre support staff, IT support staff who work in the data centre, helpdesk staff, vendors/suppliers who install/maintain data centre equipment, building maintenance staff including data centre cleaners and other supporting functions, and fresh graduates. This course is also well suited for individuals working in data centre business support functions such as sales/pre-sales, HR, Finance and business administration.</p>Overview<p>The DCFC course will prepare participants for entry into the exciting and high-growth data centre industry. It will ensure that participants acquire the required basic knowledge to take on a wide variety of jobs in the data centre industry. It will also provide the required knowledge and skill to further their training into specialised areas on data centre design/build, operations/governance or standards/compliance.</p><p>The Data Centre Foundation Certificate (DCFCÂ©) is a 2-day course designed to deliver foundation knowledge about data centre facilities infrastructure. It provides participants with global overview and knowledge on data centres which will be of advantage to the participants who are looking at joining the ranks of professionals working in the data centre, ICT, infrastructure or the mechanical and electrical (M&amp;E) design industries. It will also form a solid foundation for participants who wish to pursue his/her studies either academically or to further his/her industry specialisation with professional certification courses on data centre design/build, operations/governance and/or standards/compliance. With the tremendous growth of data and the data centres to support it, the demand for data centre professionals will grow in tandem.</p></div><div id="course-pills-2"><h4>Introduction to Data Centres</h4><ul><li>History of data centres</li><li>Definition of different type data centres</li></ul><h4>Data Centre Standards</h4><ul><li>List of standards</li><li>Rating definitions</li></ul><h4>Data Centre Facilities Areas</h4><ul><li>Listing of all areas and their functions</li></ul><h4>Topology Designs</h4><ul><li>Definition of Ratings</li></ul><h4>Components of the Power Infrastructure</h4><ul><li>Utility power</li><li>Transformers</li><li>Generators</li><li>Fuel systems</li><li>ATS</li><li>UPS systems</li><li>Batteries</li><li>Electric panels</li><li>Cabling/busbar systems</li><li>Power rails/strips</li></ul><h4>Lights</h4><ul><li>Lights</li><li>Emergency lights</li></ul><h4>Cooling Infrastructure</h4><ul><li>Chillers</li><li>DX Systems</li><li>Evaporators</li><li>CRAC/CRAU/HVAC</li><li>Raised floor</li><li>Non-raised floor</li><li>Containment</li></ul><h4>ICT/Network Infrastructure</h4><ul><li>Equipment racks</li><li>Network cabling (fibre, copper)</li><li>Cable trays and pathways</li><li>TIA-606 labelling</li></ul><h4>Data Centre Security</h4><ul><li>Perimeter security</li><li>Physical protection</li><li>CCTV</li><li>Access control</li><li>Security management</li></ul><h4>Fire Suppression</h4><ul><li>Detection systems</li><li>Suppression systems</li><li>Prevention systems</li><li>Fire extinguishers</li><li>Fire Safety</li></ul><h4>Monitoring and reporting</h4><ul><li>DCIM</li><li>EMS/BMS</li></ul></div>

Design & Technology Courses (DT)

Certified in Data Protection (CDP)

ICDL (International Certification of Digital Literacy)

Data Centre Foundation Certificate (DCFC)

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Manchester

Leeds

Slough

Bingley

Newport

Peterborough

Milton Keynes 

Nottingham

Paisley

Birmingham

Luton

Hull

Northampton

Bedford

Liverpool 

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Midwifery

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

This live on-line training seminar provides an introduction for anyone who wants to learn more about the complex nature of domestic abuse. From spotting the early warning signs to the impact.  Sadly domestic abuse can be perpetrated by anyone and anyone can be a victim of domestic abuse.  It is a global societal issue and far more prevalent than many of us realise.
Latest statistics state that over £2.3 million people (aged 16 years and over) experience domestic abuse per year.
This equates to 1 in 4 women and 1 in 6 men
By attending this event you will gain an
• Increased understanding of domestic abuse
• Increased ability to recognise the early signs of domestic abuse 
• A PDF on next steps to support 
This on-line training workshop will introduce you to the types of domestic abuse and the tactics employed by the perpetrator.  By the end of the session attendees will feel confident in identifying domestic abuse and steps to support.  
This training workshop will provide the first step towards understanding a many layered and complex subject.  This will provide a good overview prior to delving deeper into specific forms of domestic abuse.
This training seminar will provide a good introduction for general public, frontline workers, volunteers, employers, managers, teachers, volunteers.
CPD credits are awarded with this workshop.
Attendees will receive handouts and an attendance certificate (if required).
This event is hosted by Julie Johns MBE. 
The workshop will be delivered as a 1 hour live Zoom event and is being offered at £30 per person. 

Safe Space Consultancy

Domestic Abuse

Family Assault

Child Protection

Independent Domestic Violence Advisor (IDVA)

Domestic Violence

Identifying Domestic Abuse (CPD).  A good introductory seminar for anyone who wants to learn about the complex nature of domestic abuse.  You will have increased knowledge of domestic abuse in general, an increased ability to identify the early signs of domestic abuse and knowledge of next steps to support.

Identifying Domestic Abuse

Early Bird

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p></p><p>This course can be valuable for anyone who needs to write basic SQL or Transact-SQL queries. This includes anyone working with data as a data analyst, a data engineer, a data scientist, a database administrator or a database developer. It can also be useful for others peripherally involved with data, or wanting to learn more about working with data such as solution architects, students and technology managers.</p><p></p><p></p><p>This course will teach the basics of Microsoft's dialect of the standard SQL language: Transact-SQL. Topics include both querying and modifying data in relational databases that are hosted in Microsoft SQL Server-based database systems, including: Microsoft SQL Server, Azure SQL Database and, Azure Synapse Analytics.</p><p></p></div><div id="course-pills-2"><h3>1 - Introduction to Transact-SQL</h3> <ul> <li>Work with schemas</li> <li>Explore the structure of SQL statements</li> <li>Examine the SELECT statement</li> <li>Work with data types</li> <li>Handle NULLs</li> </ul> <h3>2 - Sort and filter results in T-SQL</h3> <ul> <li>Sort your results</li> <li>Limit the sorted results</li> <li>Page results</li> <li>Remove duplicates</li> <li>Filter data with predicates</li> </ul> <h3>3 - Combine multiple tables with JOINs in T-SQL</h3> <ul> <li>Understand joins concepts and syntax</li> <li>Use inner joins</li> <li>Use outer joins</li> <li>Use cross joins</li> <li>Use self joins</li> </ul> <h3>4 - Write Subqueries in T-SQL</h3> <ul> <li>Understand subqueries</li> <li>Use scalar or multi-valued subqueries</li> <li>Use self-contained or correlated subqueries</li> </ul> <h3>5 - Use built-in functions and GROUP BY in Transact-SQL</h3> <ul> <li>Categorize built-in functions</li> <li>Use scalar functions</li> <li>Use ranking and rowset functions</li> <li>Use aggregate functions</li> <li>Summarize data with GROUP BY</li> <li>Filter groups with HAVING</li> </ul> <h3>6 - Modify data with T-SQL</h3> <ul> <li>Insert data</li> <li>Generate automatic values</li> <li>Update data</li> <li>Delete data</li> <li>Merge data based on multiple tables</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans DP-080T00 Querying Data with Microsoft Transact-SQL training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the DP-080T00 Querying Data with Microsoft Transact-SQL course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Learning & Development

Data Skills

Teaching & Training

DP-080T00 Querying Data with Microsoft Transact-SQL

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What is the course about?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Main Components</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Online CPD TAFL programme is practical and it combines the theory of teaching Arabic as a foreign language with observed and assessed teaching practice with real students of Arabic.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course develops skills and knowledge needed for teaching Arabic at universities, international schools, higher and further education institutes, and language centres.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our TAFL Course is CPD Certified (Certificate No 48801.&nbsp;</p><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What will I learn?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Curriculum</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Language Awareness</li><li fr-original-style="" style="box-sizing: border-box;">The learner, the teacher and the teaching/learning context</li><li fr-original-style="" style="box-sizing: border-box;">Planning for effective teaching</li><li fr-original-style="" style="box-sizing: border-box;">Classroom management and teaching skills</li><li fr-original-style="" style="box-sizing: border-box;">Resources and materials for teaching Arabic</li><li fr-original-style="" style="box-sizing: border-box;">Professional development for teachers of Arabic</li></ul><div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><h2 style="color: var(--heading-color-h2); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h2);">What is the timetable?</h2></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h6 style="color: var(--heading-color-h6); box-sizing: border-box;" fr-original-style=" color: var(--heading-color-h6);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Course Schedule</span></strong></h6></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div style="color: var(--text-container-color); box-sizing: border-box;" fr-original-style=" color: var(--text-container-color);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Part-time Option</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Input Sessions: Week 1-9, Thursday 15:00-18:00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Teaching Practice: Week 5-9, Tuesday 17.00-19.00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Full-time Option</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Input Sessions: Week 1-3, Monday, Thursday, and Friday 15:00-18:00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Teaching Practice: Week 2-4, Tuesday and Wednesday 17.00-19.00 GMT</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">teaching practice</strong>&nbsp;is shared amongst participants. If you have your own students, you will be able to record lessons with them during the course.</p></div></div></div></div></div></div>

 International Language Experts

Language Teaching

Initial Teacher Training (ITT)

Online CPD TAFL Course: Master the Art of Teaching Arabic.

Online CPD TAFL: Certificate in Teaching Arabic as a Foreign Language

Brighton

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Join us for an exclusive webinar where we will showcase our brand-new Custom Certificates feature, designed to help you streamline the way you create, issue, and manage certificates. Whether you’re issuing course completions, attendance acknowledgements, or professional qualifications, our new feature provides flexibility and efficiency to elevate your course offerings.

What You’ll Learn:
How to design and build custom certificate templates using the new Certificate Builder.
Best practices for automating certificate issuing and expiration management.
How to use new features like auto-issuing, certificate expiration tracking, and more.
Tips for managing certificates at scale, including viewing, revoking, and filtering contacts by certificate expiry dates.


Interactive Q&A & Feedback Session
We want to hear from you! This is your opportunity to ask questions, share feedback, and request new features or improvements. We’re dedicated to making Cademy work better for you, so your input is invaluable in shaping future updates.

Who Should Attend?
This webinar is perfect for course creators, administrators, and training managers who want to enhance their certificate management process and make their courses stand out.
Custom Certificates are only available to customers on the Pro plan or above. If you’re not on the Pro plan yet, this is the perfect opportunity to learn more about this feature and explore upgrading to unlock its full potential.
Don’t miss this chance to see our latest features in action and contribute to the future of Cademy!

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