School of Business and Technology London

MBA (Advanced Entry)

Harpenden

<h2>Emotional Intelligence: In-House</h2><p>Rational, problem-solving intelligence is not enough.</p><p>You need EQ - the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions - as well.</p><p>Surprisingly, perhaps, this realisation has been one of the most important business developments in recent times. This session will help you explore what it means for you and understand how to use it to make your life easier, less stressful, more successful.</p><ul><li>Get to grips with the different elements of emotional intelligence and appreciate their importance</li><li>Identify your own emotional intelligence 'blind spots'</li><li>Learn how to use emotional intelligence to bring out the best in others</li><li>Be able to cope with disappointments, challenges and obstacles more effectively</li><li>Know how to demonstrate empathy in a wide range of situations</li><li>Discover how to 'read' the 'silent messages' other people send out and know what they're really saying</li><li>Find out how to give emotionally intelligent feedback that people can take on more easily</li></ul><section>
                    <h3>Why emotional intelligence (EQ) matters</h3><ul><li>The origins of EQ and the thinking behind it</li><li>The business case for EQ - making the difference between good and great</li><li>The relationship between EQ and IQ</li><li>The value of developing your emotional intelligence from a personal and professional perspective</li><li>Welcome, agenda and personal objectives</li><li>Test your own EQ - a simple tool to establish your personal strengths and development areas</li></ul><h3>Test your own EQ</h3><ul><li>A simple tool to establish your personal strengths and development areas</li></ul><h3>Where do emotions come from?</h3><ul><li>The physiology of emotion</li><li>The value of thinking of emotions as 'messages' - and responding to them appropriately</li></ul><h3>The EQ model</h3><ul><li>Introduction to the factors that make up Emotional Intelligence</li><li>Getting to know the four-quadrant EQ model: self-awareness, self-management, social awareness and relationship management</li></ul><h3>Exploring self-awareness</h3><ul><li>Self-awareness as the door to self-control</li><li>How seeking honest, constructive feedback from others can give us a more accurate perspective on how we come across</li><li>Tools to monitor your own emotions in a variety of different situations to increase your self-awareness</li></ul><h3>Managing your emotions</h3><ul><li>Learning to take control of your emotions - instead of being a victim of them</li><li>Developing behavioural flexibility</li><li>The mind/body connection</li><li>Manage impulsive feelings - and harness the power of positive emotions</li><li>The power of visualization</li><li>Managing motivation</li><li>Practical activities to help you notice and manage your emotions in the moment</li></ul><h3>Developing social awareness</h3><ul><li>Recognising and understanding other people's emotions</li><li>Showing sensitivity and understanding the needs and feelings of other people</li><li>Developing awareness that others from different countries and cultures may have diverse perspectives and opinions. Being prepared to challenge bias, intolerance, prejudice and stereotyping</li><li>Learning to read a group's emotional currents and power relationships. Understanding the forces that shape the views and actions of clients, colleagues and competitors</li></ul><h3>Enhancing relationships</h3><ul><li>The importance of interpersonal skills - how to connect with people and build rapport with them</li><li>Trust, reliability and empathy</li><li>Active, reflective listening</li><li>Using emotions to influence and inspire others</li></ul><h3>Dealing with difficult people and difficult situations</h3><ul><li>Staying controlled and unflappable in time of stress and tension</li><li>How to resolve disagreement and conflict easily and effectively</li><li>Dealing with strong emotions such as anger and frustration</li></ul><h3>Using EQ at work</h3><ul><li>Practical techniques and strategies for using EQ effectively in a range of situations, including meetings, negotiations, appraisals and presentations</li><li>Sending Emotionally Intelligent emails</li></ul><h3>Actions and next steps</h3><ul><li>Review</li><li>Personal action planning</li><li>Next steps</li></ul>


                </section>

Maximum Performance

Emotional Intelligence: In-House

<p>'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement.</p>
<p>This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process.</p><p>This programme will help participants:</p>
<ul>
<li>Understand 'how buyers buy' and align their selling activities accordingly</li>
<li>Recognise the difference between 'latent pain' and 'active vision' opportunities</li>
<li>Conduct effective pre-call planning and research</li>
<li>Stimulate interest and establish credibility with your prospects</li>
<li>Get prospects to share / admit high priority pain</li>
<li>Engage in consultative dialogue that promotes the differentiating strengths of your offerings</li>
<li>Gain access to 'power' people within an opportunity</li>
<li>Effectively qualify and disqualify opportunities based on objective decision criteria</li>
<li>Better control and manage sell cycles</li>
<li>Improve their chances of winning competitive opportunities</li>
<li>Shorten sales cycles and avoid 'no decision'</li>
<li>Negotiate the steps leading to a successful sale</li>
</ul><section>
                    <h3>1 An introduction to selling</h3><ul><li>Understanding the key points that encourage a customer to purchase from us</li><li>The difference between consultative selling and a transactional sale</li><li>Understanding the roles that trust and empathy play in a sale</li><li>Understanding how tricks and manipulation can sink a sale</li><li>Vital pre-meeting research that must take place before a conversation</li><li>Understanding how the customer sees us and why positioning is important</li></ul><h3>2 Structuring the sales conversation process</h3><ul><li>Defining a set process for structuring a sales call with a chance to demonstrate understanding</li><li>How the first minute of a conversation can destroy a sale</li><li>Understanding BPO objectives for a sale</li><li>How a step-by-step sales conversation process helps win more sales</li><li>Understanding the mis-match between the customers buying process</li><li>How our sales processes can lead to mistakes</li></ul><h3>3 How and why people buy</h3><ul><li>An insight into the emotional factors behind how people arrive at purchasing decisions</li><li>Using research from neuroscience that shows how sales people can really make mistakes</li><li>Understanding how people make decisions about larger purchases</li><li>Understanding the stakeholders in companies and their buying motives</li><li>How to analyse the stakeholders and determine a win-plan</li></ul><h3>4 Understanding the funnel</h3><ul><li>Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting</li><li>Understanding the role of forecasting in sales analysis</li><li>Why many forecasts are nearly always wrong</li><li>Understanding the stages of a sales process</li><li>How 'verifiable outcomes' can really change forecasting</li></ul><h3>5 Questioning techniques</h3><ul><li>Understanding the different questioning techniques and when they should be used</li><li>Using the 'knowledge tree' as a framework for questioning</li><li>Understanding the use of real empathy to help customers uncover their needs</li><li>How effective research can really empower your questions</li><li>How to ask 'high gain' questions</li><li>How to ask difficult questions without feeling intrusive</li></ul><h3>6 Features and benefits</h3><ul><li>How to practically apply them in a sales scenario</li><li>How to align the benefits to customers' business goals</li><li>Really understanding the difference and how to demonstrate true economic benefits to a customer</li><li>How to discover business goals, and align value propositions to these</li><li>How to craft an effective value proposition for a customer</li><li>Using the SAR storytelling method to really engage customers to align their thinking patterns</li><li>Using the latest neuroscience research that explains what customers are really thinking</li></ul><h3>7 Overcoming objections</h3><ul><li>How 'confirmation bias' can hinder any sales conversation</li><li>How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way</li><li>Practising the method to become comfortable and congruent with it</li></ul><h3>8 Closing the sale</h3><ul><li>A deep dive into what closing is</li><li>How different sales have different closes</li><li>How too many closing methods can destroy a sale</li><li>How to lead up to a close with a logical sequence of questions</li><li>Using the ACSAT trust method of closing</li><li>A clear methodology with a chance to practise the skills in a fun way</li></ul>


                </section>

The In House Training Company

Negotiation Skills

Coaching & Consulting Business

Coaching Skills

Professional Selling Skills (PSS)

Counselling Skills

Sales Management

Consultative selling (In-House)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>Anyone who'd like to learn Adobe Premiere Pro CC<br />Those that plan to take the Adobe Certfied Expert (ACE) exam</p>Overview<p>Introduction to Premiere Pro CC will allow you to learn powerful real-time video and audio editing tools that give you precise control over virtually every aspect of your production.</p><p>In this three-day course, you?ll get a thorough overview of the interface, tools, features, and production flow for Premiere Pro CC. The course is an ideal combination of instructor-led demonstration and hands-on practice to introduce you to Adobe Premiere Pro software, a revolutionary 64-bit nonlinear video-editing application. You will learn powerful real-time video and audio editing tools that give you precise control over virtually every aspect of your production.</p></div><div id="course-pills-2"><h4>Touring Adobe Premiere Pro CC</h4><ul><li>Nonlinear editing in Adobe Premiere Pro</li><li>Expanding the workflow</li><li>Touring the Adobe Premiere Pro interface</li></ul><h4>Setting up a Project</h4><ul><li>Setting up a project</li><li>Setting up a sequence</li></ul><h4>Importing Media</h4><ul><li>Importing assets</li><li>Working with the Media Browser</li><li>Importing images</li><li>The media cache</li><li>Capturing the videotape</li></ul><h4>Organizing Media</h4><ul><li>The Project panel</li><li>Working with bins</li><li>Organizing media with content analysis</li><li>Monitoring footage</li><li>Modifying clips</li></ul><h4>Essentials of Video Editing</h4><ul><li>Using the Source Monitor</li><li>Navigating the Timeline</li><li>Essential editing commands</li></ul><h4>Working with Clips and Markers</h4><ul><li>Program Monitor controls</li><li>Controlling resolution</li><li>Using markers</li><li>Using Sync Lock and Track Lock</li><li>Finding gaps in the Timeline</li><li>Moving clips</li><li>Extracting and deleting segments</li></ul><h4>Adding Transitions</h4><ul><li>What are transitions?</li><li>Edit points and handles</li><li>Adding video transitions</li><li>Using A/B mode to fine-tune a transition</li><li>Adding audio transitions</li></ul><h4>Advanced Editing Techniques</h4><ul><li>Four-point editing</li><li>Retiming clips</li><li>Replacing clips and footage</li><li>Nesting sequences</li><li>Regular trimming</li><li>Advanced trimming</li><li>Trimming in the Program Monitor panel</li></ul><h4>Putting Clips in Motion</h4><ul><li>Adjusting the Motion effect</li><li>Changing clip position, size, and rotation</li><li>Working with keyframe interpolation</li><li>Using other motion-related effects</li></ul><h4>Multi-camera Editing</h4><ul><li>The multi-camera process</li><li>Creating a multi-camera sequence</li><li>Switching multiple cameras</li><li>Finalizing multi-camera editing</li><li>Additional multi-camera editing tips</li></ul><h4>Editing and Mixing Audio</h4><ul><li>Setting up the interface to work with audio</li><li>Examining audio characteristics</li><li>Adjusting audio volume</li><li>Adjusting audio gain</li><li>Normalizing audio</li><li>Creating a split edit</li><li>Adjusting audio levels in a sequence</li><li>Working with the Audio Mixer</li></ul><h4>Sweetening Sound</h4><ul><li>Sweetening sound with audio effects</li><li>Adjusting EQ</li><li>Applying effects in the Audio Mixer</li><li>Cleaning up noisy audio</li></ul><h4>Adding Video Effects</h4><ul><li>Working with effects</li><li>Keyframing effects</li><li>Effects presets</li><li>Frequently used effects</li></ul><h4>Color Correction and Grading</h4><ul><li>Color-oriented workflow</li><li>An overview of color-oriented effects</li><li>Fixing exposure problems</li><li>Fixing color balance</li><li>Specials color effects</li><li>Creating a look</li></ul><h4>Exploring Compositing Techniques</h4><ul><li>What is an alpha channel?</li><li>Using compositing in your projects</li><li>Working with the Opacity effect</li><li>Working with alpha-channel transparencies</li><li>Color keying a greenscreen shot</li><li>Using mattes</li></ul><h4>Creating Titles</h4><ul><li>An overview of the Titler window</li><li>Video typography essentials</li><li>Creating titles</li><li>Stylizing text</li><li>Working with shapes and logos</li><li>Making text roll and crawl</li></ul><h4>Managing Your Projects</h4><ul><li>The File menu</li><li>Using the Project Manager</li><li>Final project managment steps</li><li>Importing projects or sequences</li><li>Managing collaboration</li><li>Managing your hard drives</li></ul><h4>Exporting Frames, Clips, and Sequences</h4><ul><li>Overview of export options</li><li>Exporting single frames</li><li>Exporting a master copy</li><li>Working with Adobe Media Encoder</li><li>Exchanging with other editing applications</li><li>Recording to tape</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Introduction to Premiere Pro CC training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Introduction to Premiere Pro CC course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Final Cut Pro

After Effects

Premiere Pro

Video Editing

Adobe Premiere Pro

Adobe After Effects

Introduction to Premiere Pro CC

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is for IT administrators who will be maintaining and installing software, taking inventory of computers, distributing software updates to computers or remotely managing computers.</p>Overview<p>Upon completion of this course, students will be able to: Discover and import computer and user resources that you want to manage. Deploy the Symantec Management Agent and plug-ins. Gather hardware, software and operating system inventory from managed computers. Maintain a software catalog containing software components. Deliver software to managed computers. Meter software on managed computers. Distribute software updates to managed computers. Remotely manage computers. Analyze gathered data using predefined reports.</p><p>This hands-on course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec Management Console that is used by CMS to perform its management functions.</p></div><div id="course-pills-2"><h4>Introduction</h4><ul><li>Course overview<br />The classroom lab environment</li></ul><h4>Understanding the Symantec Client Management Suite</h4><ul><li>Symantec Client Management Suite demonstration<br />Learning about the Symantec Client Management Suite<br />Symantec Management Platform components used by CMS<br />Symantec Management Platform concepts used by CMS<br />How the platform and CMS work</li></ul><h4>The Symantec Management Console</h4><ul><li>Accessing the Symantec Management Console<br />Getting to know the Symantec Management Console<br />Getting to know the enhanced console views</li></ul><h4>Symantec Management Platform Basics</h4><ul><li>Importing computer resources from Active Directory<br />Discover computer resources using Network Discovery<br />Grouping resources<br />Applying CMS policies to resource targets</li></ul><h4>Deploying the Symantec Management Agent</h4><ul><li>Installing the Symantec Management Agent - push method<br />Installing the Symantec Management Agent - pull method<br />Installing solution plug-ins for the Symantec Management Agent<br />Working with the Symantec Management Agent GUI<br />Working with the Symantec Management Agent health settings</li></ul><h4>Gathering Inventory from Managed Computers</h4><ul><li>Introducing Inventory Solution<br />Creating and configuring inventory policies<br />Using inventory tasks<br />Other Inventory Solution capabilities<br />Introducing inventory reports</li></ul><h4>Managing the Software Catalog</h4><ul><li>Preparing the Software Management Framework to support the Software Catalog<br />Populating the Software Catalog with software components<br />Working with software component resources<br />Creating and configuring software products</li></ul><h4>Delivering Software to Managed Computers</h4><ul><li>Choosing a method to deliver software<br />Understanding the software blade of the enhanced console view<br />Managing software deliveries with tasks<br />Installing software using a managed software delivery policy<br />Introducing software management reports</li></ul><h4>Managing Software with Application Metering</h4><ul><li>Understanding Application Metering<br />Tracking software usage on managed computers<br />Metering software with Application Metering policies<br />Application metering reports</li></ul><h4>Managing Organizational Views and Organizational Groups</h4><ul><li>Learning about organizational views and groups<br />Creating custom organizational views and group<br />Managing organizational views and groups</li></ul><h4>Managing Resource Filters and Resource Targets</h4><ul><li>More about resource filters<br />Managing and working with existing filters<br />Creating and modifying filters<br />More about resource targets<br />Working with targets</li></ul><h4>Managing Software Updates on Windows Computers</h4><ul><li>Introducing Patch Management Solution for Windows<br />Preparing your environment for Patch Management<br />Distributing software updates<br />Patch Management Solution reports</li></ul><h4>Managing Virtualized Software</h4><ul><li>Introducing Symantec Workspace Virtualization<br />Installing the Symantec Workspace Virtualization agent<br />Using CMS to deliver virtualized software</li></ul><h4>Remotely Managing Computers</h4><ul><li>Introducing Symantec Remote Access Connector<br />Overview or Real-Time System Manger<br />Remote management reports</li></ul><h4>Managing Policies</h4><ul><li>Getting to know policies<br />Understanding user-based policies<br />Understanding maintenance windows<br />Configuring automation policies<br />Managing shared schedules</li></ul><h4>Managing Jobs and Tasks</h4><ul><li>Overview of task management<br />Creating and scheduling tasks and jobs</li></ul><h4>Overview of Deployment Solution</h4><ul><li>Introducing Deployment Solution<br />Configuring Deployment Solution<br />Creating and managing deployment jobs and tasks<br />Deployment Solution imaging</li></ul><h4>Reporting</h4><ul><li>Introducing reports<br />Using and creating standard reports<br />Configuring and using IT Analytics Solution</li></ul><h4>Site Management</h4><ul><li>Introducing site management<br />Managing sites, subnets and site servers<br />Reviewing site server plug-ins to the Symantec Management Agent<br />Configuring site services</li></ul><h4>Security</h4><ul><li>Learning about security<br />Managing user accounts, security roles, and privileges<br />Managing permissions</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Symantec Client Management Suite 7.6 - Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Symantec Client Management Suite 7.6 - Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Sccm

Computer Maintenance

Certificate in Information Security Management Principles (CISMP)

Commercial & Contract Management Certification Program (CCM)

Security Management

Management System

Symantec Client Management Suite 7.6 - Administration

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is designed for a non-technical audience and doesn't require any prior coding or technical experience. The handson exercises will be done using pre-built OpenAI tools and interfaces that are user-friendly and easy to use.</p>Overview<p>Working in an interactive learning environment, led by our engaging expert, you will:<br />Get comfortable with the basics of prompt engineering and discover how it can make a difference in various business<br />tasks, such as enhancing customer support, creating content, and fine-tuning sales pitches.<br />Develop the knack for crafting, refining, and perfecting prompts suited to specific business situations by understanding<br />context, user intent, and what makes a prompt great.<br />Learn how to smoothly incorporate prompt engineering solutions into your existing business workflows, including<br />pinpointing the right processes, integrating with your current software, and keeping data privacy and security in check.<br />Become proficient in advanced techniques and best practices in prompt engineering, like making use of APIs, customizing<br />language models, and collaborating with your teammates across different departments.<br />Keep up with the latest developments in prompt engineering and be ready to adapt to changing business needs and<br />trends, ensuring that you stay relevant and continue to grow in the dynamic business world.</p><p>Prompt engineering is the process of designing and refining input prompts to get desired output from advanced language models, such as OpenAI Codex or GPT-4. It involves creating effective questions or statements that guide the AI model to generate useful responses for a specific task or purpose, like enhancing customer support, generating content, and fine-tuning sales pitches, making it an essential skill set for a wide range of business applications. Quick Start to Prompt Engineering for Everyday Business Users is a one-day, workshop style hands-on course that where you'll learn how to create effective prompts, integrate prompt engineering solutions into existing workflows, and uncover advanced techniques and best practices. Guided by our engaging, expert instructor, you?ll experiment with innovative tools and develop practical skills that can be immediately applied to a variety of projects. Whether you're aiming to enhance customer interactions, simplify content creation, or refine internal communication, this immersive learning experience will equip you with the knowledge to make a meaningful impact on your organization.</p></div><div id="course-pills-2"><h4>Introduction to Prompt Engineering</h4><ul><li>Understand the fundamentals of prompt engineering and its applications in the business world.</li><li>What is prompt engineering?</li><li>Importance of prompt engineering in business</li><li>Key concepts and terminology</li><li>Examples of prompt engineering in business scenarios</li><li>Overview of popular prompt engineering tools (e.g., OpenAI Codex, GPT-4)</li><li>Activity: Hands-on exploration of prompt engineering tools: Participants will engage in a fun scavenger hunt activity,</li><li>where they will experiment with different prompt engineering tools to answer a set of questions.</li></ul><h4>Developing Effective Prompts</h4><ul><li>Learn how to create and refine prompts for a variety of business applications.</li><li>Anatomy of a good prompt</li><li>Understanding context and user intent</li><li>Techniques for prompt iteration and optimization</li><li>Generating specific and creative responses</li><li>Handling sensitive information and biases</li><li>Activity: Prompt development workshop: Participants will practice developing and refining prompts in a collaborative,</li><li>game-like environment, where they will compete to create the most effective prompts for given business scenarios.</li></ul><h4>Integrating Prompt Engineering into Business Processes </h4><ul><li>Discover how to incorporate prompt engineering solutions into existing workflows. </li><li>Identifying business processes that can benefit from prompt engineering</li><li>Integrating prompt engineering with existing software and tools</li><li>Evaluating the success and impact of prompt engineering solutions</li><li>Ensuring data privacy and security</li><li>Scaling prompt engineering solutions across an organization</li><li>Activity: Business process integration simulation: Participants will work in teams to create a plan for integrating a prompt</li><li>engineering solution into a simulated business process, with a focus on creativity and practicality.</li></ul><h4>Advanced Techniques and Best Practices</h4><ul><li>Gain insights into advanced techniques and best practices for prompt engineering in a business context.</li><li>Leveraging APIs for prompt engineering</li><li>Customizing and fine-tuning language models</li><li>Adapting to changing business requirements and trends</li><li>Collaborating with cross-functional teams</li><li>Staying up-to-date with prompt engineering advancements</li><li>Activity: Advanced prompt engineering challenge: Participants will take part in a friendly competition, using advanced</li><li>techniques to solve complex business-related prompt engineering challenges.</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans QuickStart to Prompt Engineering for Everyday Business Users  (TTAI2009) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the QuickStart to Prompt Engineering for Everyday Business Users  (TTAI2009) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Presentation Skills

QuickStart to Prompt Engineering for Everyday Business Users  (TTAI2009)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The audience for this course includes professionals who are new to Looker who are interested in leveraging Looker for data analysis, visualization, and reporting. The course is designed for individuals seeking to gain a comprehensive understanding of Looker's functionalities and apply these skills in their organizations to drive data-driven decision-making.</p>Overview<p>This course combines expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment led by our expert facilitator, you'll explore and gain:<br />Comprehensive understanding of Looker's platform: Gain a solid foundation in Looker's key features, functionality, and interface, enabling you to navigate and utilize the platform effectively for your data analysis and visualization needs.<br />Mastery of LookML and data modeling: Develop proficiency in Looker's unique data modeling language, LookML, to create customized and efficient data models that cater to your organization's specific requirements.<br />Expertise in creating insightful Explores: Learn to build, customize, and save Explores with dimensions, measures, filters, and calculated fields, empowering you to analyze your data and uncover valuable insights.<br />Proficiency in dashboard design and sharing: Acquire the skills to design visually appealing and informative dashboards, share them with different user roles, and schedule exports to keep stakeholders informed and up-to-date.<br />Enhanced content organization with folders and boards: Understand how to effectively use folders and boards to organize, manage, and discover content within Looker, making it easily accessible for you and your team.<br />Optional: Advanced visualization techniques for impactful storytelling: Master advanced visualization techniques, including customizations with HTML, CSS, and JavaScript, and interactive visualizations using Looker's API, to create compelling data stories that resonate with your audience.</p><p>Discover the power of data analytics and visualization with our hands-on, two-day introductory course Looker Bootcamp: Analyzing and Visualizing Data with Looker. Designed for professionals who want to unlock valuable insights from their data, this immersive training experience will guide you through Looker's cutting-edge features and provide you with the essential skills to create engaging, interactive, and insightful reports and dashboards. Our experienced trainers will take you on a journey from the fundamentals of Looker and its unique data modeling language, LookML, to advanced visualization techniques and content organization strategies, ensuring you leave the course equipped to make data-driven decisions with confidence. Throughout the course, you will have the opportunity to participate in practical exercises and workshops that will help you apply the concepts and techniques learned in real-world scenarios. You will explore the potential of Looker's Explores, dive into LookML's capabilities, and master the art of dashboard design and sharing. Learn how to organize and manage your content with folders and boards and harness the power of advanced visualization techniques to make your data come alive.</p></div><div id="course-pills-2"><h4>Getting Started with Looker</h4><ul><li>Overview of Looker and its key features</li><li>Navigating the Looker interface</li><li>Looker terminology and basic concepts</li></ul><h4>Connecting to Data Sources</h4><ul><li>Setting up and managing data connections</li><li>Exploring database schemas</li><li>Understanding LookML: Looker's data modeling language</li></ul><h4>Creating and Customizing Explores</h4><ul><li>Building and customizing Explores</li><li>Adding dimensions, measures, and filters</li><li>Creating calculated fields</li><li>Saving and organizing Explores</li></ul><h4>Data Visualization</h4><ul><li>Creating visualizations using Looker's visualization library</li><li>Customizing chart types, colors, and labels</li><li>Displaying visualizations in dashboards</li><li>Introduction to Looker's API for custom visualizations</li></ul><h4>Advanced Explores and LookML</h4><ul><li>LookML refresher and best practices</li><li>Creating derived tables and data transformations</li><li>Managing access controls and data permissions</li></ul><h4>Organizing and Sharing Content with Folders and Boards</h4><ul><li>Introduction to folders and boards in Looker</li><li>Creating and managing folders for organizing content</li><li>Setting up boards for easy content discovery</li><li>Sharing folders and boards with different user roles and permissions</li></ul><h4>Dashboard Design and Sharing</h4><ul><li>Best practices for dashboard design</li><li>Adding, arranging, and resizing visualizations</li><li>Scheduling and exporting dashboard data</li></ul><h4>Advanced Visualization Techniques</h4><ul><li>Customizing visualizations with HTML, CSS, and JavaScript</li><li>Creating interactive visualizations using Looker's API</li><li>Integrating Looker visualizations with other tools</li></ul><h4>Hands-on Workshop and Project</h4><ul><li>Participants work on a guided project to apply the skills learned</li><li>Trainer provides individual support and guidance</li><li>Project Presentations, Q&amp;A, and Training Wrap-up</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Looker Bootcamp: Analyzing and Visualizing Data with Looker (TTDVLK02) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Looker Bootcamp: Analyzing and Visualizing Data with Looker (TTDVLK02) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Learning & Development

Tableau Desktop Specialist

Looker

Excel Analytics

Trainers Course

Google Looker

Looker Bootcamp: Analyzing and Visualizing Data with Looker (TTDVLK02)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This intermediate and beyond level course is geared for experienced technical professionals in various roles, such as developers, data analysts, data engineers, software engineers, and machine learning engineers who want to leverage Scala and Spark to tackle complex data challenges and develop scalable, high-performance applications across diverse domains. Practical programming experience is required to participate in the hands-on labs.</p>Overview<p>Working in a hands-on learning environment led by our expert instructor you'll:<br />Develop a basic understanding of Scala and Apache Spark fundamentals, enabling you to confidently create scalable and high-performance applications.<br />Learn how to process large datasets efficiently, helping you handle complex data challenges and make data-driven decisions.<br />Gain hands-on experience with real-time data streaming, allowing you to manage and analyze data as it flows into your applications.<br />Acquire practical knowledge of machine learning algorithms using Spark MLlib, empowering you to create intelligent applications and uncover hidden insights.<br />Master graph processing with GraphX, enabling you to analyze and visualize complex relationships in your data.<br />Discover generative AI technologies using GPT with Spark and Scala, opening up new possibilities for automating content generation and enhancing data analysis.</p><p>Embark on a journey to master the world of big data with our immersive course on Scala and Spark! Mastering Scala with Apache Spark for the Modern Data Enterprise is a five day hands on course designed to provide you with the essential skills and tools to tackle complex data projects using Scala programming language and Apache Spark, a high-performance data processing engine. Mastering these technologies will enable you to perform a wide range of tasks, from data wrangling and analytics to machine learning and artificial intelligence, across various industries and applications.Guided by our expert instructor, you?ll explore the fundamentals of Scala programming and Apache Spark while gaining valuable hands-on experience with Spark programming, RDDs, DataFrames, Spark SQL, and data sources. You?ll also explore Spark Streaming, performance optimization techniques, and the integration of popular external libraries, tools, and cloud platforms like AWS, Azure, and GCP. Machine learning enthusiasts will delve into Spark MLlib, covering basics of machine learning algorithms, data preparation, feature extraction, and various techniques such as regression, classification, clustering, and recommendation systems.</p></div><div id="course-pills-2"><h4>Introduction to Scala</h4><ul><li>Brief history and motivation</li><li>Differences between Scala and Java</li><li>Basic Scala syntax and constructs</li><li>Scala's functional programming features</li></ul><h4>Introduction to Apache Spark</h4><ul><li>Overview and history</li><li>Spark components and architecture</li><li>Spark ecosystem</li><li>Comparing Spark with other big data frameworks</li></ul><h4>Basics of Spark Programming SparkContext and SparkSession</h4><ul><li>Resilient Distributed Datasets (RDDs)</li><li>Transformations and Actions</li><li>Working with DataFrames</li></ul><h4>Spark SQL and Data Sources</h4><ul><li>Spark SQL library and its advantages</li><li>Structured and semi-structured data sources</li><li>Reading and writing data in various formats (CSV, JSON, Parquet, Avro, etc.)</li><li>Data manipulation using SQL queries</li></ul><h4>Basic RDD Operations</h4><ul><li>Creating and manipulating RDDs</li><li>Common transformations and actions on RDDs</li><li>Working with key-value data</li></ul><h4>Basic DataFrame and Dataset Operations</h4><ul><li>Creating and manipulating DataFrames and Datasets</li><li>Column operations and functions</li><li>Filtering, sorting, and aggregating data</li></ul><h4>Introduction to Spark Streaming</h4><ul><li>Overview of Spark Streaming</li><li>Discretized Stream (DStream) operations</li><li>Windowed operations and stateful processing</li></ul><h4>Performance Optimization Basics</h4><ul><li>Best practices for efficient Spark code</li><li>Broadcast variables and accumulators</li><li>Monitoring Spark applications</li></ul><h4>Integrating External Libraries and Tools, Spark Streaming</h4><ul><li>Using popular external libraries, such as Hadoop and HBase</li><li>Integrating with cloud platforms: AWS, Azure, GCP</li><li>Connecting to data storage systems: HDFS, S3, Cassandra, etc.</li></ul><h4>Introduction to Machine Learning Basics</h4><ul><li>Overview of machine learning</li><li>Supervised and unsupervised learning</li><li>Common algorithms and use cases</li></ul><h4>Introduction to Spark MLlib</h4><ul><li>Overview of Spark MLlib</li><li>MLlib's algorithms and utilities</li><li>Data preparation and feature extraction</li></ul><h4>Linear Regression and Classification</h4><ul><li>Linear regression algorithm</li><li>Logistic regression for classification</li><li>Model evaluation and performance metrics</li></ul><h4>Clustering Algorithms</h4><ul><li>Overview of clustering algorithms</li><li>K-means clustering</li><li>Model evaluation and performance metrics</li></ul><h4>Collaborative Filtering and Recommendation Systems</h4><ul><li>Overview of recommendation systems</li><li>Collaborative filtering techniques</li><li>Implementing recommendations with Spark MLlib</li></ul><h4>Introduction to Graph Processing</h4><ul><li>Overview of graph processing</li><li>Use cases and applications of graph processing</li><li>Graph representations and operations</li><li>Introduction to Spark GraphX</li><li>Overview of GraphX</li><li>Creating and transforming graphs</li><li>Graph algorithms in GraphX</li></ul><h4>Big Data Innovation! Using GPT and Generative AI Technologies with Spark and Scala</h4><ul><li>Overview of generative AI technologies</li><li>Integrating GPT with Spark and Scala</li><li>Practical applications and use cases Bonus Topics / Time Permitting</li></ul><h4>Introduction to Spark NLP</h4><ul><li>Overview of Spark NLP Preprocessing text data</li><li>Text classification and sentiment analysis</li></ul><h4>Putting It All Together</h4><ul><li>Work on a capstone project that integrates multiple aspects of the course, including data processing, machine learning, graph processing, and generative AI technologies.</li></ul></div>

Pyspark

Data Engineering

Apache Spark

Big Data Analytics

Data Science

Data Skills

Mastering Scala with Apache Spark for the Modern Data Enterprise (TTSK7520)

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>This course benefits individuals responsible for implementing, monitoring, and troubleshooting Juniper security components.</p>Overview<p>After successfully completing this course, you should be able to:<br />Demonstrate understanding of concepts covered in the prerequisite Juniper Security courses.<br />Describe the various forms of security supported by the Junos OS.<br />Describe the Juniper Connected Security model.<br />Describe Junos security handling at Layer 2 versus Layer 3.<br />Implement next generation Layer 2 security features.<br />Demonstrate understanding of Logical Systems (LSYS).<br />Demonstrate understanding of Tenant Systems (TSYS).<br />Implement virtual routing instances in a security setting.<br />Describe and configure route sharing between routing instances using logical tunnel interfaces.<br />Describe and discuss Juniper ATP and its function in the network.<br />Describe and implement Juniper Connected Security with Policy Enforcer in a network.<br />Describe firewall filters use on a security device.<br />Implement firewall filters to route traffic.<br />Explain how to troubleshoot zone problems.<br />Describe the tools available to troubleshoot SRX Series devices.<br />Describe and implement IPsec VPN in a hub-and-spoke model.<br />Describe the PKI infrastructure.<br />Implement certificates to build an ADVPN network.<br />Describe using NAT, CoS and routing protocols over IPsec VPNs.<br />Implement NAT and routing protocols over an IPsec VPN.<br />Describe the logs and troubleshooting methodologies to fix IPsec VPNs.<br />Implement working IPsec VPNs when given configuration that are broken.<br />Describe Incident Reporting with Juniper ATP On-Prem device.<br />Configure mitigation response to prevent spread of malware.<br />Explain SecIntel uses and when to use them.<br />Describe the systems that work with SecIntel.<br />Describe and implement advanced NAT options on the SRX Series devices.<br />Explain DNS doctoring and when to use it.<br />Describe NAT troubleshooting logs and techniques.</p><p>This four-day course, designed to build off the current Juniper Security (JSEC) offering, delves deeper into Junos security, next-generation security features, and ATP supporting software.</p></div><div id="course-pills-2"><h4>Chapter 1: Course Introduction</h4><ul><li>Course Introduction</li></ul><h4>Chapter 2: Junos Layer 2 Packet Handling and Security Features</h4><ul><li>Transparent Mode Security</li><li>Secure Wire</li><li>Layer 2 Next Generation Ethernet Switching</li><li>MACsec</li><li>Lab 1: Implementing Layer 2 Security</li></ul><h4>Chapter 3: Firewall Filters</h4><ul><li>Using Firewall Filters to Troubleshoot</li><li>Routing Instances</li><li>Filter-Based Forwarding</li><li>Lab 2: Implementing Firewall Filters</li></ul><h4>Chapter 4: Troubleshooting Zones and Policies</h4><ul><li>General Troubleshooting for Junos Devices</li><li>Troubleshooting Tools</li><li>Troubleshooting Zones and Policies</li><li>Zone and Policy Case Studies</li><li>Lab 3: Troubleshooting Zones and Policies</li></ul><h4>Chapter 5: Hub-and-Spoke VPN</h4><ul><li>Overview</li><li>Configuration and Monitoring</li><li>Lab 4: Implementing Hub-and-Spoke VPNs</li></ul><h4>Chapter 6: Advanced NAT</h4><ul><li>Configuring Persistent NAT</li><li>Demonstrate DNS doctoring</li><li>Configure IPv6 NAT operations</li><li>Troubleshooting NAT</li><li>Lab 5: Implementing Advanced NAT Features</li></ul><h4>Chapter 7: Logical and Tenant Systems</h4><ul><li>Overview</li><li>Administrative Roles</li><li>Differences Between LSYS and TSYS</li><li>Configuring LSYS</li><li>Configuring TSYS</li><li>Lab 6: Implementing TSYS</li></ul><h4>Chapter 8: PKI and ADVPNs</h4><ul><li>PKI Overview</li><li>PKI Configuration</li><li>ADVPN Overview</li><li>ADVPN Configuration and Monitoring</li><li>Lab 7: Implementing ADVPNs</li></ul><h4>Chapter 9: Advanced IPsec</h4><ul><li>NAT with IPsec</li><li>Class of Service with IPsec</li><li>Best Practices</li><li>Routing OSPF over VPNs</li><li>Lab 8: Implementing Advanced IPsec Solutions</li></ul><h4>Chapter 10: Troubleshooting IPsec</h4><ul><li>IPsec Troubleshooting Overview</li><li>Troubleshooting IKE Phase 1 and 2</li><li>IPsec Logging</li><li>IPsec Case Studies</li><li>Lab 9: Troubleshooting IPsec</li></ul><h4>Chapter 11: Juniper Connected Security</h4><ul><li>Security Models</li><li>Enforcement on Every Network Device</li></ul><h4>Chapter 12: SecIntel</h4><ul><li>Security Feed</li><li>Encrypted Traffic Analysis</li><li>Use Cases for SecIntel</li><li>Lab 10: Implementing SecIntel</li><li></li></ul><h4>Chapter 13:Advanced Juniper ATP On-Prem</h4><ul><li>Collectors</li><li>Private Mode</li><li>Incident Response</li><li>Deployment Models</li><li>Lab 11: Implementing Advanced ATP On-Prem</li></ul><h4>Chapter 14: Automated Threat Mitigation</h4><ul><li>Identify and Mitigate Malware Threats</li><li>Automate Security Mitigation</li><li>Lab 12: Identifying and Mitigation of Threats</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans AJSEC - Advanced Junos Security training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the AJSEC - Advanced Junos Security course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Juniper

IT Security

Basic Security Training (BST)

CompTIA Network+

Network & Security

CompTIA Security+

AJSEC - Advanced Junos Security

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>Security analyst, threat hunters, or incident responders<br />Security professionals who work with enterprise and endpoint security tools</p>Overview<p>By the end of the course, you should be able to meet the following objectives:<br />Describe the architecture of a Carbon Black EDR implementation<br />Perform the installation, upgrade, and configuration of the Carbon Black EDR server<br />Describe the purpose and use of multiple datastores in the server<br />Perform live queries across endpoints to gather additional data<br />Perform effective searches across the dataset to find security artifacts related to the endpoints<br />Manage Threat Intelligence Feeds and Watchlists<br />Describe connectors in Carbon Black EDR<br />Troubleshoot server and sensor problems<br />Analyze data found in the Heads-Up Display<br />Manage investigations to group and summarize security incidents and artifacts<br />Perform the different response capabilities available to users in Carbon Black EDR<br />Use the Carbon Black EDR API to automate tasks</p><p>This three-day, hands-on training course provides you with the knowledge, skills, and tools to achieve competency in installing, configuring, and managing the VMware Carbon BlackÂ© EDR? environment. This course introduces you to product features, capabilities, and workflows for managing endpoint security. Hands-on labs enable learners to reinforce topics by performing operations and tasks within the product in a training environment.</p></div><div id="course-pills-2"><h4>Course Introduction</h4><ul><li>Introductions and course logistics</li><li>Course objectives</li></ul><h4>Planning and Architecture</h4><ul><li>Describe the architecture and components of Carbon Black EDR</li><li>Identify the communication requirements for Carbon Black EDR</li></ul><h4>Server Installation, Upgrade, and Administration</h4><ul><li>Install the Carbon Black EDR server</li><li>Describe the options during the installation process</li><li>Install a Carbon Black EDR sensor</li><li>Confirm data ingestion in the Carbon Black EDR server</li><li>Identify built-in administration tools</li><li>Manage sensor groups</li><li>Manage users and teams</li></ul><h4>Server Datastores</h4><ul><li>Describe the datastores used in Carbon Black EDR</li><li>Interact with the available datastores</li></ul><h4>Live Query</h4><ul><li>Describe live query capabilities</li><li>Perform queries across endpoints</li></ul><h4>Searching and Best Practices</h4><ul><li>Describe the capabilities and data available in the process search</li><li>Perform process searches to find specific endpoint activity</li><li>Describe the capabilities and data available in the binary search</li><li>Perform binary searches to find application data</li><li>Describe the query syntax and advanced use cases</li><li>Perform advanced queries across the dataset</li></ul><h4>Threat Intelligence Feeds and Watchlists</h4><ul><li>Define Threat Intelligence Feeds</li><li>Manage the available Threat Intelligence Feeds</li><li>Describe the use of Watchlists</li><li>Manage Watchlists in the environment</li></ul><h4>Connectors in Carbon Black EDR</h4><ul><li>Configure connectors in Carbon Black EDR</li><li>Troubleshoot connectors</li></ul><h4>Troubleshooting</h4><ul><li>Identify the available troubleshooting scripts in the Carbon Black EDR server</li><li>Run troubleshooting scripts to identify problems</li><li>Generate a sensor log bundle</li><li>Identify the location of sensor registry keys</li></ul><h4>Head-Up Display</h4><ul><li>Identify panels relating to endpoint data</li><li>Analyze endpoint data provided by the panels</li><li>Identify panels relating to operations data</li><li>Analyze operations data provided by the panels</li><li>Identify panels relating to server data</li><li>Analyze server data provided by the panels</li><li>Define alert generation in Carbon Black EDR</li><li>Manage alerts</li></ul><h4>Investigations</h4><ul><li>Describe investigations</li><li>Explore data used in an investigation</li><li>Manage investigations</li><li>Manage investigation events</li></ul><h4>Responding to Endpoint Incidents</h4><ul><li>Describe isolation in Carbon Black EDR</li><li>Manage isolating endpoints</li><li>Describe live response capabilities</li><li>Manage live response sessions</li><li>Describe hash banning</li><li>Manage banned hashes</li></ul><h4>Overview of Postman and the Carbon Black EDR API</h4><ul><li>Explain the use of the API</li><li>Differentiate the APIs available for Carbon Black EDR</li><li>Explain the purpose of API tokens</li><li>Create an API token</li><li>Explain the API URL</li><li>Create a valid API request</li><li>Import a collection to Postman</li><li>Initiate an API request from Postman</li><li>Perform operations manually using Postman</li><li>Analyze the use cases for Postman</li><li>Show basic automation tasks using the API and curl</li><li>Compare the usage of curl with Postman</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br />Notes<p>Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC)</p><p>Nexus Humans VMware Carbon Black EDR: Install, Configure, Manage [V7.x] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the VMware Carbon Black EDR: Install, Configure, Manage [V7.x] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

VMware Vsphere

IT Certifications

Certified Ethical Hacker (CEH)

VMware Carbon Black EDR: Install, Configure, Manage [V7.x]

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ABOUT THE WORKSHOP</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(65, 65, 65);">Zero to Picasso in 120 minutes!</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Gain creative-confidence, with a paintbrush in one hand and a cheeky sip in the other.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Paint your own wall worthy art, with step-by-step instructions from our creative coaches NorteyPitcher.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Unwind with music, laugh at dad jokes and learn and win with an arty-fact trivia quiz.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(255, 85, 157); box-sizing: border-box;" fr-original-style="color: rgb(255, 85, 157);">Are you ready to take on the ART SIPPERS Challenge?</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">WHAT YOU NEED</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Grab your ART SIPPERS gift box jam packed with all you the art tools you need for the online workshop. Or simply bring your own art tools!</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">WHAT TO EXPECT</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);"> 2 hour online experience via ZOOM</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Every time you hear the sipping bell, have a drink! 🛎️</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Learn new art skills and acrylic painting techniques</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Meet the SIPPERS FAM. #GoodVibeTribe</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Themed arty-fact trivia quiz with prize giveaway!&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Wall-worthy art to hang up or gift to a loved one</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">No prior art experience required</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">All you need to do is tune in &amp; get creative! #SipSipBeret</span></li></ul>

ART SIPPERS

Self-Esteem

Drawing

Art Teacher

Painting

Arts

Art Therapy

Art History

Arts & Crafts

Creative Experiences

Alcohol

Fine Art

Painting Skills & Techniques

Figure Drawing

Confidence

Self Esteem & Confidence

Acrylic Painting

Contemporary Art

Landscape Art

ART SIPPERS is an online art experience that’ll see you with a paintbrush in one hand and a cheeky sip in the other! In the two-hour workshop and in the comfort of your own home, you will be taught step-by-step instructions from creative-confidence coaches NorteyPitcher! With music, a quiz, dad jokes and a competition prize to be won, this promises to be great fun for all. By the end of the experience, you'll have learned a new skill, gained confidence and produced some wall-worthy art.

Paint & Sip - Live Online Workshop - Art Class - Friday September 27th

Online Workshop

Includes: x1 Online Live Workshop Ticket (FREE voucher code worth £9.99 inside the box), x1 Premium Paintbrush Set (10 brushes including - Liner, Flat, Filbert, Round, Fan and Angle Brush + Carry Case),  x1 22ml Acrylic Paint Set (8 piece colour set),  x1 Stretched Canvas 9”x12”,  x1 Canvas Board 9”x12”,  x1 Wooden Handle Palette Knife,  x1 Paint Palette,  x1 Pencil,  x1 Colour Wheel,  x1 Paper Towel,   x1 Cheeky Alcoholic Sip (non-alcoholic sip option available),  x1 Tasty Chocolate Treat 

Online Workshop + Starter Art Kit

Bournemouth

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Nottingham

Paisley

Birmingham

Luton

Northampton

Bedford

Liverpool 

Swansea

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

General Admission

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is for counsellors who are looking to gain some knowledge and understanding to work with groups. If you have found yourself either running groups or being asked to run groups you will know how daunting this is. So this 3 day training aims to give you greater understanding of how groups work from a psychodynamic/psychoanalytic perspective. This will be underpinned with practice both through the use of case studies and on the final day within the group itself.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Lorna Marchant who is running this course has been running groups for more than 25 years, she has studied group theory and written about groups during this time and believes that now, as more counsellors are being required to run groups this will be a timely addition to your CPD portfolio.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The fee of &pound;120 is for 3 sessions, 7th, 14th and 28th September 2024</p>

Independent Counselling Training

Counselling

Continuous Professional Development (CPD)

Working with Groups for Counsellors. 3 Day CPD.

Working with Groups (for Counsellors)

<div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Aims:&nbsp;</strong>To develop the exercise professional&rsquo;s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Outcome:</strong>&nbsp;You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.</span></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Qualification Structure:</strong></span></p><ol start="1" type="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learners will cover:</span><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Key mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The relationships between mental health, society and lifestyle</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Legislation and government policy relating to mental health</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The role of national organisations relating to mental health</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Roles and boundaries of the people involved in programming physical activity for individuals with mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to motivate and support individuals with mental health conditions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to evaluate the usefulness of a range of resources of information on mental health and its relationship to physical activity</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to evaluate the effectiveness of a range of mental health interventions</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to program physical activity for individuals with mental health conditions How to deliver physical activity programmes to individuals with mental health conditions</li></ul></ol><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Entry Requirements:</strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">We recommend you hold an Exercise Referral Qualification</span></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Assessments:</strong></span></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Theory paper</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Research worksheet</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Analysis task</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Knowledge questions</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Programme design</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Programme delivery</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Professional discussion (programme delivery)</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Evaluation of programme delivery</p></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Aims: To develop the exercise professional’s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.
Outcome: You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.
Qualification Structure:
Learners will cover:
Key mental health conditions
The relationships between mental health, society and lifestyle
Legislation and government policy relating to mental health
The role of national organisations relating to mental health
Roles and boundaries of the people involved in programming physical activity for individuals with mental health conditions
How to motivate and support individuals with mental health conditions
How to evaluate the usefulness of a range of resources of information on mental health and its relationship to physical activity
How to evaluate the effectiveness of a range of mental health interventions
How to program physical activity for individuals with mental health conditions How to deliver physical activity programmes to individuals with mental health conditions
Entry Requirements:We recommend you hold an Exercise Referral QualificationAssessments:
Theory paper
Research worksheet
Analysis task
Knowledge questions
Programme design
Programme delivery
Professional discussion (programme delivery)
Evaluation of programme delivery

Platinum Training Institute

Physical Activity

Health

Mental Health

Aims: To develop the exercise professional’s understanding of mental health conditions and the benefits of activity and positive lifestyle behaviours.

Outcome: You will be able to plan, deliver, and evaluate activity sessions in the community and/or clinical settings with clients with a range of mental health conditions.

YMCA Level 4 Certificate in Delivering Physical Activity for Individuals with Mental Health Conditions

Brighton

Droitwich Spa

Leeds

Newport

Peterborough

Milton Keynes 

Hull

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Everything is energy. This is a simple scientific fact. When our energy is flowing and we are in harmony with ourselves, our world reflects this same harmony. Yet so few of us work in harmony with our energies. We question why we suffer the same problems over and over again. We wonder why we work on ourselves yet still don't seem to see the progress we would like. 
The answer could well lie within your energy.
There are seven main energy centres, or chakras, within our personal energy field that govern different areas of your life. In cleansing and healing each chakra, you open yourself up to cleansing and healing the associated aspect of your life. You clear physical and emotional blocks to free your energies to flow and bring in success, joy, and love. 
As you progress through this 9-week energy healing journey, you will learn about each chakra. You will discover where each one is located in your energetic body as well as what each is associated with so you can connect with that chakra more effectively. You'll discover how your chakras are affecting your health, your relationships, your career, and all other areas of your life. 
Each workshop will start by reflecting on your experience so far and thinking about what you would like to achieve over the next seven days.
We will cover various exercises and activities in the session for you to do throughout the week to continue to work with your energies. You can choose what  you would like to do moving forward to support each chakra. In addition, there are daily journal prompts for you to do first thing in the morning and last thing at night. This is your opportunity to note down your experiences and insights and explore the energy of each chakra in more depth. 
You can do the same activities all week or you can switch things up and do something different every day. This is YOUR journey, so choose what feels right to you. 
If you’re still unsure which ones to do, Thea is available via email for guidance throughout the week. 
In the first week, we will assess your current state of being to establish the baseline you’re working from. This is where you see where you are in this moment so you can compare your progress at the end of the course.  This week is also a useful introduction to establishing the routine you’re going to follow throughout the course. It will help you develop the habit of journaling morning and night and deciding when is good for you to do your chosen activities. You may like to do these first thing in the morning before or after journaling; at some point during the day when you have some time to yourself; or in the evening before you reflect on your day in the journal. 
The second week of the course is when we progress to working with the chakras, starting with the root chakra. We will spend a week connecting with the root chakra and working to free up any blocked or stagnant energy so it’s clear and the energy flowing before you move on to the sacral. After a week with the sacral chakra, we’ll then move up to the solar plexus and so on and so on. 
In the ninth and final week of the course you’ll reflect on your progress and look at the changes you’ve experienced over the past few weeks. You’ll check in with each chakra and notice how it feels now compared to when you started. You’ll be given exercises you can do moving forward to keep you connected to your personal flow of energy so you can identify and clear any blocks before they can cause any problems. 
When you’ve finished, you may feel there’s more work you need to do. Replays will be available to all attendees, so you can go back and focus on the chakra(s) you think need extra support or simply go back to the beginning and start the process all over again!
Everyone who signs up for the course will receive a free copy of the accompanying workbook so they have a personal record of their experience of the course. 

Neptune's Daughter Ltd

Online Course Creation

Holistic Therapy

Spiritual Healing

Energy Healing

Online Education

Join author Thea Faye in this nine week energy healing course. Clear your chakras, raise your vibration and enjoy holistic harmony and wellbeing! Each attendee will receive a FREE accompanying workbook. 

My Nine Week Energy Healing Journey - An online series of workshops

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Retreat in Daily Life</strong> is a way to find something of what you might experience on a residential retreat, with the difference being that you are at home, and the prayer experience is woven into the rhythm of your ordinary life.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The&nbsp;Contemplative at Home Retreat in Daily Life</strong> involves two components:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Six days per week : Thirty to Forty-five minutes of <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">daily personal prayer</strong>, with suggested meditations and reflection questions.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">One day per week : A&nbsp;two-hour Zoom call, to share with other pilgrims who are on retreat with you. Lissy hosts these sessions in a <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">group spiritual direction</strong> format.&nbsp;</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this for?</strong></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">This retreat is suitable for anyone who has (or has had) some kind of practice of Christian prayer, and is ready to explore a bit more of their faith, their prayer life or their relationship with God.&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;">This might be for you if you</div><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Would like to explore the contemplative prayer traditions of the Christian faith</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Are ready for something deeper in your relationship with God</div></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><div id="isPasted" fr-original-style="" style="box-sizing: border-box;">Hope to find God in new ways</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Would like some structure and support to help you reinstate a habit of daily prayer</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Would like to go away on retreat, but are unable to at the moment</div></li><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Enjoy&nbsp;</span>Contemplative at Home meditations and want to connect&nbsp;with others who do as well</div></li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Prayer Material</strong></span></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Meditations from the Contemplative at Home archives are suggested for five days of the week, with an Examen or review practice on the sixth day of the week. Each week follows a slightly different theme.</span></div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p id="isPasted" style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week One: Introduction to Contemplative Prayer / Establishing your Routine</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Two: Lectio Divina / Listening to Scripture</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Three: Imaginative Contemplation / Encoutering Jesus&nbsp;</span></p><p style="margin-left: 20px; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="margin-left: 20px;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Week Four: Praying with the Psalms / My Life in God</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Prompts for reflection are also provided. Most of the meditations are around twenty minutes in length, with a suggested 15 minutes after the audio&nbsp;meditation for journalling or reflecting on your prayer experience.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Further Details and Commitment</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The times listed on the sign up link above reflect the time for the group calls. Please be aware of your local time zone. I work in the UK and times may be listed for GMT.&nbsp;&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">There will be one call before the retreat begins, and one at the end of each week, for a total of 5 calls.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">There will be a maximum of six participants in the group.<br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please check that you are able to attend all of the group sessions before you apply.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The daily prayer can be done at any time that suits you but, if you don&#39;t already have a 30-45 minute window of time devoted to prayer each day, do take some time to think about when you might fit it in, for example: will you wake up earlier? Will you do it at lunch time? in the evening? How realistic is this? &nbsp;Is there a place in your house where you could sit to pray? Will&nbsp;those you share space with will be able to respect your commitment to the retreat?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This won&#39;t be for everyone, but for those who are drawn to take part in this prayer experience, I have no doubt that it will be a positive and enriching time. I am really looking forward to sharing this space with you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Contemplative at Home

Contemplative at Home Retreat in Daily Life

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and who has the responsibility to achieve and improve the availability and manageability of the data centre.</p>Overview<p>After completion of the course the participant will be able to:? Choose an optimum site for mission-critical data centre based on current and future needs? Describe all components that are important for high availability in a data centre and how to effectively setup the data centre? Name and apply the various industry standards? Describe the various technologies for UPS, fire suppression, cooling, monitoring systems, cabling standards, etc, and to select and apply them effectively to cost-efficiently enhance the high-availability of the data centre.? Review the electrical distribution system to avoid costly downtime? Enhance cooling capabilities and efficiency in the data centre by using existing and new techniques and technologies for the increased cooling requirements of the future? Design a highly reliable and scalable network architecture and learn how to ensure installers apply proper testing techniques? Create effective maintenance contracts with equipment suppliers ensuring the best return on investment? Setup effective data centre monitoring ensuring the right people get the right message? Ensure proper security measures, both procedural and technical, are established to safeguard your company's valuable information in the data centre</p><p>The course will address how to setup and improve key aspects such as power, cooling, security, cabling, safety, etc., to ensure a high available data centre. It will also address key operations and maintenance aspects.</p></div><div id="course-pills-2"><h4>The Data Centre, it?s Importance and Causes for Downtime</h4><h4>Data Centre Standards and Best Practices</h4><h4>Data Centre Location, Building and Construction</h4><ul><li>Selecting appropriate sites and buildings and how to avoid pitfalls<br />Various components of an effective data centre and supporting facilities setup</li></ul><h4>Raised Floor/Suspended Ceiling</h4><ul><li>Uniform, concentrated and rolling load definitions<br />Applicable standards<br />Raised Floor guidelines<br />Signal Reference Grid, grounding of racks<br />Disability act and regulations<br />Suspended ceiling usage and requirements</li></ul><h4>Light</h4><ul><li>Standards<br />Light fixture types and placement<br />Emergency lighting, Emergency Power Supply (EPS)</li></ul><h4>Power Infrastructure</h4><ul><li>Power infrastructure layout from generation to rack level<br />ATS and STS systems<br />Redundancy levels and techniques<br />Three-phase and single-phase usage<br />Power distribution options within the computer room<br />Power cabling versus bus bar trunking<br />Bonding versus grounding<br />Common Mode Noise and isolation transformers<br />Distribution boards, form factors and IP-protection grades<br />Power quality guidelines<br />Real power versus apparent power<br />How to size and calculate load in the data centre Generators<br />Static and dynamic UPS systems, selection criteria, how they operate and energy efficiency option<br />Battery types, correct selection and testing<br />Thermo-graphics</li></ul><h4>Electro Magnetic Fields</h4><ul><li>Electrical fields and magnetic fields definitions and units of measurements<br />Sources of EMF<br />Effects of EMF on human health and equipment<br />(H)EMP<br />Standards<br />EMF shielding solutions</li></ul><h4>Equipment Racks</h4><ul><li>Rack standards, properties and selection criteria<br />Security considerations<br />Power rail/strip options</li></ul><h4>Cooling Infrastructure</h4><ul><li>Temperature and humidity recommendations<br />Cooling measurement units and conversion rates<br />Sensible and latent heat definitions<br />Differences between comfort and precision cooling<br />Overview of different air conditioner technologies<br />Raised floor versus non-raised floor cooling<br />Placement of air conditioner units and limitations to be observed<br />Supplemental cooling options<br />Cold aisle/hot aisle containment</li></ul><h4>Water Supply</h4><ul><li>Importance of water supply and application areas<br />Backup water supply techniques</li></ul><h4>Designing a Scalable Network Infrastructure</h4><ul><li>The importance of a Structured Cabling System<br />Planning considerations<br />Copper and Fiber cable technology and standards<br />ANSI/TIA-942 Cabling hierarchy and recommendations<br />Testing and verification<br />SAN storage cabling<br />Network redundancy<br />Building-to-building connectivity<br />Network monitoring system requirements</li></ul><h4>Fire Suppression</h4><ul><li>Standards for fire suppression<br />Detection systems<br />Various total flooding fire suppression techniques and systems, their benefits and disadvantages<br />Handheld extinguishers<br />Signage and safety<br />Regulatory requirements and best practices</li></ul><h4>Data Centre Monitoring</h4><ul><li>Data centre monitoring requirements<br />EMS versus BMS<br />Water leak detection systems<br />Notification options and considerations</li></ul><h4>Operational Security and Safety Practices</h4><ul><li>Data centre security layers<br />Physical, infrastructure and organisational security<br />Safety measures and essential signage</li></ul><h4>Labelling</h4><ul><li>Choosing a labelling scheme<br />Recommended labelling practices<br />Network labelling</li></ul><h4>Documentation</h4><ul><li>How to setup proper documentation<br />Document management policies and procedures</li></ul><h4>Cleaning</h4><ul><li>Cleaning practices for the data centre</li></ul><h4>MTBF/MTTR</h4><ul><li>Standards and definitions<br />Calculation models<br />The ?real? value</li></ul><h4>Maintenance Contracts/SLA/OLA</h4><h4>EXAM: Certified Data Centre Professional</h4></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Centre Professional (CDCP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Centre Professional (CDCP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Construction Design & Management (CDM)

Certified Cloud Security Professional (CCSP)

AWS Certified Cloud Practitioner

Certified in Data Protection (CDP)

Certified Cyber Professional (CCP)

Certified Data Centre Professional (CDCP)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITILÂ© 4 Foundation certification and who want to prepare for ITILÂ© 4 Foundation exam.</p>Overview<p>By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITILÂ© Practices, and the new Service Value Chain that incorporate the core of ITILÂ© version 4.</p><p>ITILÂ© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITILÂ© 4.  This course will earn you 21 PDUs. <br /><br /> <b>This class includes an exam voucher. </b></p></div><div id="course-pills-2"><h3>1 - ITIL 4 OVERVIEW</h3> <ul> <li>Introduction to ITIL</li> <li>Key Concepts of ITIL</li> </ul> <h3>2 - The ITIL Framework</h3> <ul> <li>The Four Dimensions of Service Management</li> <li>The ITIL Service Value System</li> </ul> <h3>3 - The ITIL Guiding Principles</h3> <ul> <li>Focus on Value</li> <li>Start Where You Are</li> <li>Progress Iteratively with Feedback</li> <li>Collaborate and Promote Visibility</li> <li>Think and Work Holistically</li> <li>Keep It Simple and Practical</li> <li>Optimize and Automate</li> </ul> <h3>4 - THE ITIL SERVICE VALUE SYSTEM (SVS)</h3> <ul> <li>Governance</li> <li>The Service Value Chain</li> <li>Continual Improvement</li> </ul> <h3>5 - Key ITIL Practices</h3> <ul> <li>Continual Improvement</li> <li>Service Level Management</li> <li>Change Control</li> <li>Incident Management</li> <li>Service Request Management</li> <li>Service Desk</li> <li>Problem Management</li> </ul> <h3>6 - Other ITIL Practices</h3> <ul> <li>General Management Practices</li> <li>Service Management Practices</li> <li>Technical Management Practices</li> </ul></div>

39840 Courses delivered Online

MBA (Advanced Entry)

By School of Business and Technology London

Emotional Intelligence: In-House

By Maximum Performance

Consultative selling (In-House)

By The In House Training Company

Introduction to Premiere Pro CC

By Nexus Human

Symantec Client Management Suite 7.6 - Administration

By Nexus Human

QuickStart to Prompt Engineering for Everyday Business Users (TTAI2009)

By Nexus Human

Looker Bootcamp: Analyzing and Visualizing Data with Looker (TTDVLK02)

By Nexus Human

Mastering Scala with Apache Spark for the Modern Data Enterprise (TTSK7520)

By Nexus Human

AJSEC - Advanced Junos Security

By Nexus Human

VMware Carbon Black EDR: Install, Configure, Manage [V7.x]

By Nexus Human