Name: Purchasing & Procurement Diploma - CPD Certified
Price: 139 GBP
Availability: InStock

Overseeing and Improving Customer Service Process Certification <br /><br />Business achievement relies upon consumer loyalty. A business may accept that it is doing admirably through expanding deals and benefits, however its consumer loyalty insights may recount an account of unrealised potential. In the event that your consumer loyalty appraisals are not in the higher section, your primary concern isn't pretty much as solid as it very well may be. This course shows that client care is an essential factor in business achievement and gives the educating to assist your workers with interfacing clients, with the most significant levels of administration and care. Better guidelines of client care bring about incredible consumer loyalty, which, thus, brings about client dedication, notoriety upgrade and expanded benefits. The course additionally covers the investigation and measurements of consumer loyalty, so it is reasonable not just for group pioneers and chiefs of client confronting staff yet in addition information examiners, work study staff and ranking directors, who need to set or comprehend the consumer loyalty picture for the business. <br /><br />What's Covered in the Course? <br /><br />Colleagues will cover the accompanying subjects in this course: <br /><br />Why great client care is so significant and useful, both for the client and the business; <br /><br />Step by step instructions to improve client assistance, utilizing input from clients in a successful way; <br /><br />The most effective method to gauge client faithfulness in an unmistakable manner, so it tends to be used to support the business; <br /><br />Step by step instructions to break down and improve the current client assistance cycles and methods, to support both the clients and the business; <br /><br />Why the nature of client care assumes a major part in the client's impression and experience of the business and how to accomplish a great assistance; <br /><br />Step by step instructions to deal with client assistance issues viably and with a positive goal for everybody included; <br /><br />Manners by which to reliably create and improve the client assistance measure; <br /><br />Why a client care structure is subject to criticism and checking of frameworks and cycles; <br /><br />What administration level arrangements are and how to create them, so they work for both the client and the business. <br /><br />What are the Benefits of the Course? <br /><br />This course has key advantages for staff who are associated with setting client care cycles and methodology, as follows: <br /><br />The most effective method to construct, execute and deal with a consumer loyalty structure; <br /><br />The powerful estimation of consumer loyalty; <br /><br />Instructing staff about the recognizable proof of upgrades in client support cycles and strategies; <br /><br />It is instructed in modules, can be concentrated deftly and is accessible on the web, open by any gadget with a web association; <br /><br />Full online help.

OnlineCoursesLearning.com

Managing and Improving Customer Service Process

General Admission

<p>Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Land Management and Estate Agent mega bundle.</p><p>This 40 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Land Management and Estate Agent bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area.</p><p>You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Land Management and Estate Agent bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector.</p><p><strong>This </strong><strong>Land Management and Estate Agent </strong><strong>Bundle consists of the following premium courses:</strong></p><ul><li>Course 01: Construction Industry Scheme (CIS)</li><li>Course 02: Property Development Diploma</li><li>Course 03: Public Housing Management</li><li>Course 04: Construction Management - Level 5 Diploma</li><li>Course 05: Building Surveyor</li><li>Course 06: Property Law</li><li>Course 07: Contracts Law UK</li><li>Course 08: Property Management Training</li><li>Course 09: Real Estate Investor Level 3</li><li>Course 10: Decision Making in High Stress</li><li>Course 11: Contract Management Training UK</li><li>Course 12: Property Business Training - Level 5</li><li>Course 13: Residential Property Sales</li><li>Course 14: Land Surveyor</li><li>Course 15: Cost Estimation for Multiplex Building with Xactimate</li><li>Course 16: UK Land Management Complete Training</li><li>Course 17: Public Speaking Skills - CPD Accredited</li><li>Course 18: Customer Service</li><li>Course 19: Document Control and Management</li><li>Course 20: Fundraising</li><li>Course 21: Environmental Law &amp; Impact Assessment</li><li>Course 22: Working at Height</li><li>Course 23: Effective Communication Skills for Technical People</li><li>Course 24: Leadership &amp; Management</li><li>Course 25: Leadership Styles</li><li>Course 26: Self Confidence &amp; Self Esteem Training</li><li>Course 27: Time Management Training</li><li>Course 28: Critical Thinking &amp; Problem Solving</li><li>Course 29: Creative Thinking and Innovation</li><li>Course 30: First Aid at Work</li></ul><p><strong>Moreover, this bundles include 10 career-focused courses:</strong></p><ul><li>Course 01: Career Development Plan Fundamentals</li><li>Course 02: CV Writing and Job Searching</li><li>Course 03: Interview Skills: Ace the Interview</li><li>Course 04: Video Job Interview for Job Seekers</li><li>Course 05: Create a Professional LinkedIn Profile</li><li>Course 06: Business English Perfection Course</li><li>Course 07: Networking Skills for Personal Success</li><li>Course 08: Boost Your Confidence and Self-Esteem</li><li>Course 09: Public Speaking Training</li><li>Course 10: Learn to Fight Procrastination</li></ul><p>Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today.</p><p><strong>Learning Outcomes</strong></p><p>This unique Land Management and Estate Agent mega bundle will help you to-</p><ul><li>Quench your thirst for knowledge</li><li>Be up-to-date about the latest advancements</li><li>Achieve your dream career goal in this sector</li><li>Know the applicable rules and regulations needed for a professional in this area</li><li>Acquire some valuable knowledge related to Land Management and Estate Agent to uplift your morale</li></ul><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes.</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free for all </strong><strong>40</strong><strong> courses</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Land Management and Estate Agent bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The courses in this bundle has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Land Management and Estate Agent bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Construction Industry Scheme (CIS)</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

UK Land Management and Estate Agent Complete guide

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!</strong></p><p>Emotional Intelligence is the key to unlocking the potential within ourselves and those around us. With this bundle of courses, you can take the first step towards developing your emotional intelligence and achieving success in your personal and professional life. The first course is QLS-endorsed and comes with a free hardcopy certificate, which is essential for job seekers and career professionals alike. The remaining ten courses are CPD-QS accredited and are guaranteed to provide you with the skills and knowledge you need to thrive.</p><p>In this course, you will learn how to manage your emotions, communicate effectively, and build strong relationships. You will also gain valuable insights into human behaviour, mental health, and conflict resolution. With the help of our expert instructors, you will develop the emotional intelligence you need to succeed in any situation.</p><p>Enrol now and take the first step towards a brighter future.</p><p><strong>This </strong><strong>Emotional Intelligence</strong><strong> Bundle Package includes:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5</li></ul><p><strong>10 Premium Additional CPD QS Accredited Courses -</strong></p><ul><li><strong>Course 01:</strong> Mindfulness &amp; Emotional Intelligence Training</li><li><strong>Course 02:</strong> Mental Health Awareness Course</li><li><strong>Course 03:</strong> Career Coaching</li><li><strong>Course 04:</strong> Counselling Skills Training</li><li><strong>Course 05:</strong> Leadership and People Management Diploma</li><li><strong>Course 06:</strong> Workplace Team Networking Diploma</li><li><strong>Course 07:</strong> Personal Development Masterclass</li><li><strong>Course 08:</strong> Developing Interpersonal Skills Course</li><li><strong>Course 09:</strong> Conflict Management Training</li><li><strong>Course 10:</strong> Self-Help Psychology: Mental Freedom</li></ul><p><strong>Why Prefer This </strong><strong>Emotional Intelligence</strong><strong> Bundle?</strong></p><ul><li>You will receive a completely free certificate from the Quality Licence Scheme</li><li>Option to purchase 10 additional certificates accredited by CPD</li><li>Get a free Student ID Card - (£10 postal charges will be applicable for international delivery)</li><li>Free assessments and immediate success results</li><li>24/7 Tutor Support</li></ul> <p><strong>After taking this </strong><strong>Emotional Intelligence</strong><strong> bundle courses, you will be able to learn:</strong></p><ul><li>Understand the importance of emotional intelligence in personal and professional settings.</li><li>Develop mindfulness techniques to improve emotional intelligence.</li><li>Recognize and manage emotions in yourself and others.</li><li>Communicate effectively in a variety of situations.</li><li>Build and maintain strong relationships.</li><li>Identify and manage stress and anxiety.</li><li>Resolve conflicts and find mutually beneficial solutions.</li></ul><p><strong>***Curriculum breakdown of </strong><strong>Emotional Intelligence and Human Behaviour</strong><strong>***</strong></p><ul><li><strong>Module 01:</strong> Human Behaviour and Basic Psychological Process</li><li><strong>Module 02: </strong>Evolutionary Perspective of Human Behaviour</li><li><strong>Module 03:</strong> Human Intelligence</li><li><strong>Module 04:</strong> Intelligence Test and Variations in Intelligence</li><li><strong>Module 05: </strong>Intelligence Test and Variations in Intelligence</li><li><strong>Module 06: </strong>Language and Communication</li><li><strong>Module 07: </strong>Introduction to Emotion</li><li><strong>Module 08: </strong>Emotion Influences Cognition</li><li><strong>Module 09: </strong>Stress, Anger and Conflict</li><li><strong>Module 10: </strong>Emotional Intelligence</li><li><strong>Module 11:</strong> Self-Leadership</li><li><strong>Module 12: </strong>Neuro-Linguistic Programming (NLP)</li></ul><p><strong>How is the Emotional Intelligence Bundle Assessment Process?</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is perfect for anyone looking to improve their emotional intelligence, whether you are a student, a working professional, or simply someone looking to improve your personal relationships. This course is also ideal for:</p><ul><li>Individuals looking to improve their mental health and wellbeing</li><li>Managers seeking to develop their leadership and people management skills</li><li>Counsellors and therapists looking to expand their skill set</li><li>Job seekers looking to stand out in a competitive job market</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle will give you an edge in various professions such as:</p><ul><li>Leadership and Management - £45,000 per annum</li><li>Counselling and Therapy - £30,000 per annum</li><li>Human Resources - £30,000 per annum</li><li>Customer Service - £22,000 per annum</li><li>Sales and Marketing - £25,000 per annum</li><li>Teaching and Education - £24,000 per annum</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD QS Accredited Certificate </h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD QS Accredited Certificate </h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Academy for Health and Fitness

Emotional Intelligence Diploma - CPD Certified

<p><strong>48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!</strong></p><p><strong></strong><strong> Boost Your Career By Enrolling In This Law &amp; Paralegal Bundle To Overcome Your Challenges!</strong><strong></strong></p><p><strong>Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment.</strong></p><p>If you wish to gain a solid and compact knowledge of Law &amp; Paralegal and boost your career, then take a step in the right direction with this industry-standard, comprehensive Law &amp; Paralegal bundle of courses, which are well organised.</p><p>This Law &amp; Paralegal bundle package includes 1 Premium, <strong>The Quality Licence Scheme-endorsed </strong>course, 10 additional <strong>CPDQS Accredited Certificate </strong>courses, with expert assistance, and a <strong>FREE courses assessment included. </strong>Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this Law &amp; Paralegal package, you will not be charged any extra fees.</p><p><strong>This Law &amp; Paralegal Bundle Package Includes:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Law &amp; Paralegal at QLS Level 6</li></ul><p><strong>10 Additional Premium CPD Accredited Courses -</strong></p><ul><li><strong>Course 01: </strong>International Law</li><li><strong>Course 02: </strong>Family Law 2021</li><li><strong>Course 03: </strong>Anti Money Laundering and Fraud Management</li><li><strong>Course 04: </strong>Property Law and Taxation</li><li><strong>Course 05: </strong>Environmental Law 2021</li><li><strong>Course 06: </strong>GDPR Training</li><li><strong>Course 07: </strong>Effective Minute Taking Training</li><li><strong>Course 08: </strong>Level 3 Diploma in Customer Service</li><li><strong>Course 09: </strong>Time Management</li><li><strong>Course 10: </strong>Personal Hygiene Course</li></ul><p>The course materials for Law &amp; Paralegal are designed by experts. With this Law &amp; Paralegal bundle package, which enables you to monetize your expertise, success becomes much simpler. Master the abilities, equip yourself with the appropriate qualities, and explore your job options in Law &amp; Paralegal relevant industries.</p><p>Your personal development is aided by this premium Law &amp; Paralegal package, which has been approved by the <strong>Quality Licence Scheme</strong> and <strong>CPD</strong> accreditation. You'll have the freedom to practice at your own pace.</p><p><strong>Why Prefer This Law &amp; Paralegal Bundle?</strong></p><ul><li>You will receive a completely free certificate from the<strong> Quality Licence Scheme</strong></li><li>Option to purchase 10 additional certificates accredited by <strong>CPD </strong></li><li>Get a free<strong> Student ID Card - </strong>(£10 postal charges will be applicable for international delivery)</li><li>Free assessments and immediate success results</li><li>24/7 Tutor Support</li></ul> <p>Take a step toward a brighter future! with our <strong>QLS Endorsed Law &amp; Paralegal</strong> Bundle.</p><p><strong>Here is the curriculum breakdown of main QLS Course of this Law &amp; Paralegal bundle:</strong></p><p><strong>Diploma in Law &amp; Paralegal at QLS Level 6</strong></p><ul><li>Module 01: Understanding the Concept of Paralegal</li><li>Module 02: Key Legal Terminology</li><li>Module 03: Effective Communication Skills for Paralegals</li><li>Module 04: The Legal Workplace &amp; Professionals</li><li>Module 05: Law &amp; Legal Systems</li><li>Module 06: Contract &amp; Business Law</li><li>Module 07: Property Law</li><li>Module 08: Wills, Probate, Estate Law</li><li>Module 09: Criminal Law</li><li>Module 10: Common Paralegal Legal Matters</li></ul><p>And much more...</p><p><strong>Assessment Process?</strong></p><p>After completing an online module from <strong>Law &amp; Paralegal</strong> bundle, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, &amp; the score will be shown for your review. The passing score for each test will be set at <strong>60%</strong>.</p><p>You will be entitled to claim a certificate endorsed by the <strong>Quality Licence Scheme</strong> after you have completed all of the <strong>Diploma in Law &amp; Paralegal at QLS Level 6 </strong>exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Law &amp; Paralegal bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want!</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Law &amp; Paralegal Diploma Course</strong></p><p>No prior background or expertise is required for this bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The bundle aims to help you get the job or even the long-awaited promotion of your dreams.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Diploma in Law &amp; Paralegal at QLS Level 6</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the Advanced Diploma in Law &amp; Paralegal at QLS Level 6<strong>, </strong>you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge.</p><p><strong>To Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the level of these courses:</strong></p><ul><li>Level 1 - £59</li><li>Level 2 - £79</li><li>Level 3 - £89</li><li>Level 4 - £99</li><li>Level 5 - £119</li><li>Level 6 - £129</li><li>Level 7 - £139</li></ul><p><strong>Certificate Accredited by CPDQS</strong></p><p>Upon finishing the Law &amp; Paralegal bundle, you will need to order to receive a <strong>certificate accredited by CPDQS</strong> that is recognised all over the UK and also internationally. The pricing schemes are -</p><p><strong>Printed Hardcopy Certificate</strong></p><ul><li>£29 inside the UK.</li><li>£39 outside the UK (International Delivery).</li></ul> </div>
        <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
            <div> <p>Upon passing the Law &amp; Paralegal Bundle, you need to order to receive a <strong> Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPDQ</strong>.</p> </div>

                        </div>

Law & Paralegal Diploma Course

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!</strong></p><p>Looking for a career with great earning potential? Consider becoming a personal assistant. With an average salary of £25,155 per year, personal assistants in the UK have the potential to earn up to £45,000 with experience and advanced skills. To excel in this role, it's essential to have the right skills and training. That's where our Personal Assistant Training bundle comes in.</p><p>This bundle features eleven relevant and CPD-QS accredited courses that cover everything from office administration and receptionist skills to leadership and negotiation. By completing this comprehensive training, you will gain the expertise and confidence needed to excel in any administrative role.</p><p>In addition, the first course in this bundle is QLS-endorsed and comes with a hardcopy certificate upon completion. This Certification is highly respected in the industry and will add an extra layer of credibility to your success, helping you stand out from other job candidates.</p><p>By completing this comprehensive training package, you will gain the knowledge and skills necessary to excel in any administrative role. You'll learn effective communication techniques, organisational strategies, and time management tips that will help you stay on top of even the most demanding workload.</p><p>Don't miss out on the opportunity to increase your earning potential and advance your career as a personal assistant. Enrol in our Personal Assistant Training bundle today.</p><p><strong>This </strong><strong>PA - Personal Assistant Training</strong><strong> Bundle Package includes:</strong></p><ul><li><strong>Course 01: </strong>Diploma in Personal Assistant at QLS Level 5</li></ul><p><strong>10 Premium Additional CPD QS Accredited Courses -</strong></p><ul><li><strong>Course 01: </strong>Office Admin and Receptionist Skills</li><li><strong>Course 02: </strong>Executive and Personal Assistant Training Course</li><li><strong>Course 03: </strong>Minute Taking</li><li><strong>Course 04: </strong>Diploma in Meeting Management</li><li><strong>Course 05: </strong>Strategic Planning Process</li><li><strong>Course 06: </strong>Organisational Skills Course for Administrator</li><li><strong>Course 07: </strong>Leadership Skills Course</li><li><strong>Course 08: </strong>Negotiation Skills Certificate</li><li><strong>Course 09: </strong>The Secrets of Body Language</li><li><strong>Course 10: </strong>Document Control</li></ul><p><strong>Why Prefer This </strong><strong>PA - Personal Assistant Training</strong><strong> Bundle?</strong></p><ul><li>You will receive a completely free certificate from the Quality Licence Scheme</li><li>Option to purchase 10 additional certificates accredited by CPD</li><li>Get a free Student ID Card - (£10 postal charges will be applicable for international delivery)</li><li>Free assessments and immediate success results</li><li>24/7 Tutor Support</li></ul> <p><strong>After taking this </strong><strong>PA - Personal Assistant Training</strong><strong> bundle courses, you will be able to learn:</strong></p><ul><li>Master communication skills for effective workplace communication</li><li>Develop advanced organisational skills to enhance productivity</li><li>Understand the strategic planning process and how to implement it successfully</li><li>Gain leadership skills to help manage teams effectively</li><li>Learn negotiation techniques to achieve successful outcomes in any situation</li><li>Develop essential minute-taking skills for successful meetings</li><li>Learn document control and management techniques to maintain efficiency in the workplace</li></ul><p><strong>***Curriculum breakdown of PA </strong><strong>***</strong></p><ul><li><strong>Module 01:</strong> Introduction to Personal Assistant</li><li><strong>Module 02:</strong> Business Telephone Skills</li><li><strong>Module 03:</strong> Representing Your Boss and Company</li><li><strong>Module 04:</strong> Mail Services and Shipping</li><li><strong>Module 05: </strong>Travel Arrangements</li><li><strong>Module 06: </strong>Organising Meeting and Conferences</li><li><strong>Module 07: </strong>Time Management</li><li><strong>Module 08: </strong>Record Keeping and Filing Systems</li><li><strong>Module 09:</strong> Business Writing Skills</li><li><strong>Module 10: </strong>Organisational Skills</li><li><strong>Module 11: </strong>Communication Skills</li><li><strong>Module 12: </strong>Customer Service</li><li><strong>Module 13:</strong> Effective Planning and Scheduling</li><li><strong>Module 14: </strong>Invoicing/Petty Cash</li></ul><p><strong>How is the </strong><strong>PA - Personal Assistant Training</strong><strong>Bundle Assessment Process?</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course bundle is ideal for:</p><ul><li>Individuals interested in pursuing a career as a personal assistant</li><li>Office administrators looking to enhance their skills and knowledge</li><li>Receptionists seeking to develop their communication and organisational skills</li><li>Professionals looking to advance their careers in the administrative field</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Junior Personal Assistant: £18,000 - £24,000 per year</li><li>Personal Assistant: £24,000 - £32,000 per year</li><li>Executive Assistant: £32,000 - £40,000 per year</li><li>Senior Executive Assistant: £40,000 - £50,000 per year</li><li>Office Manager: £25,000 - £45,000 per year</li><li>Operations Manager: £35,000 - £60,000 per year</li></ul><p>Note: The salary range mentioned here can vary depending on industry and experience.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD QS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD QS Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>Diploma in Personal Assistant at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

PA - Personal Assistant Training - CPD Certified

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!<br /> Boost Your Career By Enrolling On This Debt Management Course To Get Through Challenging Moments!</strong></p><p><strong>Get A Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment.</strong></p><p>If you wish to gain a solid and compact knowledge of Debt Management and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive course designed by professionals.</p><p>This Debt Management bundle package includes 1 Premium, <strong>The Quality Licence Scheme-endorsed </strong>course, 10 additional <strong>CPDQS Accredited Certificate </strong>courses, with expert assistance, and a <strong>FREE courses assessment included. </strong>Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees.</p><p><strong>This Bundle Package includes:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Debt Management at QLS Level 5</li></ul><p><strong>10</strong><strong> Additional </strong><strong>CPDQS</strong><strong> Accredited Premium Courses -</strong></p><ul><li><strong>Course 01:</strong> Financial Management</li><li><strong>Course 02:</strong> Online Financial Modelling Training</li><li><strong>Course 03:</strong> Financial Investigator</li><li><strong>Course 04: </strong>Essentials of UK VAT</li><li><strong>Course 05:</strong> Investment</li><li><strong>Course 06:</strong> Project Management Course</li><li><strong>Course 07:</strong> Commercial Law</li><li><strong>Course 08:</strong> Introduction to Purchase Ledger</li><li><strong>Course 09:</strong> Decision-Making in High-Stress Situations</li><li><strong>Course 10:</strong> Online Time Management Training</li></ul><p>Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace.</p><p>This premium online bundle course, named Debt Management, supports your professional growth with Quality Licence Scheme endorsement, as well as <strong>CPDQS </strong>accreditation. You'll be able to practice on your own time and at your own speed while still gaining an endorsed certificate.</p><p>You'll get an unrivaled learning experience, as well as a<strong> Free Student ID </strong>card, which is included in the Debt Management Bundle price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also the answers to all of your questions.</p><p>The course materials of Debt Management are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors.</p><p><strong>Why Prefer this Bundle Course?</strong></p><ul><li>Upon successful completion of the bundle, you will receive a completely <strong> free certificate from the Quality Licence Scheme.</strong></li><li>Option to receive 10 additional certificates accredited by <strong>CPDQS </strong> to expand your knowledge.</li><li><strong>Student ID card</strong> with amazing discounts - completely for <strong> FREE</strong>! (£10 postal charge will be applicable for international delivery)</li><li>Our bundle's learning materials have engaging voiceover and visual elements for your convenience.</li><li>For a period of 12 months, you will have 24/7 access to all bundle course material.</li><li>Complete the bundle, at your own pace.</li><li>Each of our students gets full 24/7 tutor support</li><li>After completing our Bundle, you will receive efficient assessments and immediate results.</li></ul> <p>Start your learning journey straight away with this bundle and take a step toward a brighter future!</p><p>*** <strong>Course Curriculum: </strong>***</p><p><strong> Course 01: Diploma in Debt Management at QLS Level 5</strong></p><ul><li>Module 01: Introduction to Debt Management</li><li>Module 02: Long Term and Short Term Debt</li><li>Module 03: Identifying Your Debt</li><li>Module 04: Debt Management Plan</li><li>Module 05: Debt Assessment</li><li>Module 06: Debt Financing</li><li>Module 07: Building Budget</li><li>Module 08: Debt Counselling</li><li>And more</li></ul><p><strong>What is the Bundle Assessment Process?</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this course.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this course, you are to start your career or begin the next phase of your career.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>CPDQS Accredited Certificate </h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, are accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>Diploma in Debt Management at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Diploma in Debt Management - CPD Certified

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!</strong></p><p>Enhance your skills and boost your career prospects with our comprehensive Procurement Administrator Course. With a range of courses covering supply chain management, product management, quality management, import/export processing, operations and maintenance management, cost control process and management, transport and logistics management, warehouse safety training, and manual handling training, this bundle is designed to provide you with the knowledge and expertise needed to excel in the procurement field.</p><p>The first course in this bundle is QLS-endorsed, and upon completion, you will receive a QLS hardcopy certificate for free, adding value to your credentials. In addition, the remaining 10 courses are CPD-QS accredited, ensuring that you receive high-quality training that is recognised by industry professionals.</p><p>Learn how to streamline procurement processes, optimise supply chain operations, manage product portfolios, implement quality management systems, and ensure compliance with import/export regulations. Gain valuable insights into cost control, transportation, logistics, warehouse safety, and manual handling techniques. With relevant content, this course bundle will equip you with the skills needed to excel in the procurement field and meet the demands of the job market.</p><p>With the current job market trends, the demand for qualified procurement administrators is on the rise. By completing this comprehensive course bundle, you will gain a competitive edge in the job market and enhance your career prospects. So, whether you are a beginner looking to enter the procurement field or an experienced professional looking to upskill, this course bundle is tailored for you.</p><p><strong>This Procurement Administrator </strong><strong>Bundle Package includes:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Procurement Administrator at QLS Level 5</li></ul><p><strong>10 Premium Additional CPD QS Accredited Courses -</strong></p><ul><li><strong>Course 01:</strong> Supply Chain Management Course</li><li><strong>Course 02: </strong>Product Management</li><li><strong>Course 03: </strong>Complete Quality Management</li><li><strong>Course 04:</strong> Import/Export Processing</li><li><strong>Course 05: </strong>Operations and Maintenance Manager</li><li><strong>Course 06: </strong>Cost Control Process and Management</li><li><strong>Course 07:</strong> Transport and Logistics Management</li><li><strong>Course 08: </strong>Warehouse Safety Training</li><li><strong>Course 09: </strong>Manual Handling Training</li><li><strong>Course 10: </strong>Complete Communication Skills Master Class</li></ul><p><strong>Why Prefer This Procurement Administrator </strong><strong>Bundle?</strong></p><ul><li>You will receive a completely free certificate from the Quality Licence Scheme</li><li>Option to purchase 10 additional certificates accredited by CPD</li><li>Get a free Student ID Card - (£10 postal charges will be applicable for international delivery)</li><li>Free assessments and immediate success results</li><li>24/7 Tutor Support</li></ul> <p><strong>After taking this Procurement Administrator </strong><strong>bundle courses, you will be able to learn:</strong></p><p>Upon completion of the Procurement Administrator Course, you will be able to:</p><ul><li>Streamline procurement processes and optimise supply chain operations</li><li>Manage product portfolios and implement quality management systems</li><li>Ensure compliance with import/export regulations and manage transportation and logistics</li><li>Implement cost control processes and manage warehouse safety</li><li>Master manual handling techniques and best practices</li><li>Understand the role of operations and maintenance management in procurement</li><li>Enhance your skills in supply chain management and product management</li></ul><p><strong>***Curriculum breakdown of Procurement Administrator</strong><strong>***</strong></p><ul><li><strong>Module 01: </strong>Supply Chain Basics</li><li><strong>Module 02: </strong>Role of Procurement in an Organisation</li><li><strong>Module 03:</strong> The Purchasing Cycle</li><li><strong>Module 04:</strong> Purchasing Toolkits</li><li><strong>Module 05:</strong> Managing Competitive Bids</li><li><strong>Module 06:</strong> Quality Management</li><li><strong>Module 07:</strong> Supplier Relationship Management</li><li><strong>Module 08: </strong>Analysing and Reducing Risk in the Supply Chain</li><li><strong>Module 09:</strong> Improving Efficiency and Accuracy</li><li><strong>Module 10:</strong> Category Management</li><li><strong>Module 11: </strong>Inventory Management</li><li><strong>Module 12: </strong>E-Procurement</li><li><strong>Module 13: </strong>Communication Skills</li><li><strong>Module 14:</strong> Customer Service</li></ul><p><strong>How is the Procurement Administrator </strong><strong>Bundle Assessment Process?</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This comprehensive course bundle is ideal for:</p><ul><li>Beginners looking to enter the procurement field</li><li>Procurement administrators looking to upskill and enhance their knowledge</li><li>Supply chain professionals seeking to expand their skill set</li><li>Product managers looking to gain insights into procurement processes</li><li>Professionals working in logistics, transportation, and warehousing industries</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle will give you an edge in various professions, such as</p><ul><li>Procurement Administrator</li><li>Supply Chain Manager</li><li>Operations Manager</li><li>Logistics Coordinator</li><li>Warehouse Manager</li><li>Product Manager</li><li>Quality Control Manager</li></ul><p>According to industry statistics professionals in these roles can earn competitive salaries ranging from £30,000 to £70,000 per year, depending on their level of experience and expertise</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD QS Accredited Certificate </h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD QS Accredited Certificate </h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>Diploma in Procurement Administrator at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Level 5 Procurement Administrator - CPD Certified

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!<br /> Boost Your Career By Enrolling On This Newspaper Journalism Course To Get Through Challenging Moments!</strong></p><p><strong>Get FREE 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment.</strong></p><p>If you wish to gain a solid and compact knowledge of media studies and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive course designed by professionals.</p><p>This bundle includes 1 premium, <strong>The Quality Licence Scheme-endorsed </strong> course, 10 additional <strong>CPDQS accredited certificate </strong>courses, with expert assistance, and a <strong>FREE courses assessment included. </strong>Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees.</p><p><strong>This P</strong><strong>remium Newspaper Journalism </strong><strong>Bundle</strong><strong> includes:</strong></p><ul><li><strong> Course 01: </strong>Media Studies: Newspaper Journalism with an at QLS Level 5</li></ul><p><strong>10</strong><strong> Additional CPDQS Accredited Courses -</strong></p><ul><li><strong> Course 01: </strong>Journal Therapy Course</li><li><strong> Course 02: </strong>Proofreading &amp; Copy Editing Course (Level 4 Diploma)</li><li><strong> Course 03: </strong>Copywriting Course Level 4</li><li><strong> Course 04: </strong>Screenwriting &amp; Scriptwriting</li><li><strong> Course 05: </strong>International Relations</li><li><strong> Course 06: </strong>Media and Public Relations Diploma</li><li><strong> Course 07: </strong>English Law Course</li><li><strong> Course 08: </strong>Criminal Law</li><li><strong> Course 09: </strong>Criminal Intelligence Researcher</li><li><strong> Course 10: </strong>Critical Thinking Training</li></ul><p>Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace.</p><p>This premium online bundle, supports your professional growth with Quality Licence Scheme endorsement, as well as <strong>CPD </strong>accreditation. You'll be able to practice on your own time and at your own speed while still gaining an endorsed certificate.</p><p>You'll get an unrivalled learning experience, as well as a<strong> free student ID card</strong>, which is included in the course price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also the answers to all of your questions.</p><p>The course materials of this bundle are designed by experts, and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors.</p><p><strong>Why Prefer this Bundle Course with Academy for Health and Fitness?</strong></p><ul><li>Upon successful completion of the bundle, you will receive a completely <strong> free certificate from the Quality Licence Scheme.</strong></li><li>Option to receive 10 additional certificates accredited by <strong>CPDQS</strong> to expand your knowledge.</li><li>Innovative and engaging content.</li><li>Free assessments.</li><li>24/7 tutor support.</li></ul> <p><strong>*****Course Curriculum*****</strong></p><ul><li>Module 01 &gt; Introduction and Principles of Newspaper Journalism</li><li>Module 02 &gt; History and Development of Newspaper Journalism</li><li>Module 03 &gt; Interviewing for Newspaper Journalism</li><li>Module 04 &gt; News Writing</li><li>Module 05 &gt; News Production</li><li>Module 06 &gt; News Reporting</li><li>Module 07 &gt; Writing Skills for Newspaper Journalists</li><li>Module 08 &gt; Newspaper Journalism law</li><li>Module 09 &gt; Court Reporting</li><li>Module 10 &gt; Journalism Ethics</li><li>Module 11 &gt; Niche Journalism</li><li>Module 12 &gt; Tips on Writing a Good Feature Story</li><li>Module 13 &gt; Health and Safety for Journalists</li></ul><p><strong>How is the Bundle Assessed?</strong></p><p>We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams.</p><p><strong>Show off Your New Skills With a Certification of Completion</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered completely free of charge in this package.</p><p><strong>For Additional the Quality Licence Scheme </strong><strong>Endorsed Certificate, </strong><strong>you have to pay the price based on the Level of these Courses: </strong></p><ul><li><strong>Level 1 - £79 </strong><strong>GBP </strong></li><li><strong>Level 2 - £99 </strong><strong>GBP </strong></li><li><strong>Level 3 - £119 </strong><strong>GBP</strong></li><li><strong>Level 4 - £129 </strong><strong>GBP</strong></li><li><strong>Level 5 - £139 </strong><strong>GBP</strong></li><li><strong>Level 6 - £149 </strong><strong>GBP</strong></li><li><strong>Level 7 - £159 </strong><strong>GBP</strong></li></ul><p><strong>Certification Accredited by CPD</strong></p><p>Upon finishing the course, you will receive an accredited certification that is recognised all over the UK and also internationally. The pricing schemes are -</p><ul><li><strong>10 GBP for Digital Certificate</strong></li><li><strong>29 GBP for Printed Hardcopy Certificate inside the UK</strong></li><li><strong>39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)</strong></li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Bundle Right for You?</strong></p><p>The Media Studies: Newspaper Journalism package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details.</p><p>Study the bundle and expand your professional skillset from the comfort of your own home!</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The Media Studies: Newspaper Journalism Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation.</p><p>All students must be over the age of 16 and have a passion for learning and literacy.</p><p>You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the bundle at your own speed.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Studying the bundle is intended to assist you in obtaining the job of your dreams or even the long-awaited promotion. With the support and guidance of our Media Studies: Newspaper Journalism package, you will learn the important skills and knowledge you need to succeed in your professional life.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>Newspaper Journalism and Media Studies  - CPD Certified</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Newspaper Journalism and Media Studies  - CPD Certified

<p><strong> 24-Hour Flash Sale! Prices Reduced Like Never Before!! <br /><br /></strong><strong> Property Development - CPD Certified Admission Gifts <br /><br /></strong><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Get ready to position yourself to take advantage of the lucrative Property Development industry. The UK property market is booming, with a projected <strong>increase in housing demands by 24% over the next 15 years</strong>. Whether you're looking to pivot into property development, enhance your existing skills, or launch a new venture, our Property Development Career Bundle provides comprehensive training to ensure you thrive. Ignite your interest, kindle your desire to succeed, strengthen your conviction with expert knowledge, and take decisive action toward a flourishing career in property development.</p><p>Spanning 25 in-depth courses, this bundle covers every facet of the property development cycle-from initial <strong>Land Surveying </strong>and <strong>Property Law </strong>to <strong>Estate Management </strong>and <strong>Financial Analysis</strong>. You will learn the essentials of <strong>Property Development</strong>, <strong>Residential Property Sales </strong>and its legal aspects. The curriculum extends further into insights on <strong>Construction Cost Estimation</strong>, <strong>Building Surveying</strong>, and even <strong>Customer Relationship Management</strong>, equipping you with the tools to handle both the strategic and day-to-day challenges of the industry.</p><p><strong>But that's not all. When you enrol in Property Development Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this Property Development Career Bundle:</strong></p><ul><li><strong> Course 01: </strong>Property Development Diploma</li><li><strong> Course 02: </strong>Property Management</li><li><strong> Course 03: </strong>Estate Agent Diploma</li><li><strong> Course 04: </strong>Property Law</li><li><strong> Course 05: </strong>Conveyancing Online Course</li><li><strong> Course 06: </strong>Land Surveying</li><li><strong> Course 07: </strong>UK Land Management Complete Training</li><li><strong> Course 08: </strong>Construction Cost Estimation</li><li><strong> Course 09: </strong>Construction Management</li><li><strong> Course 10: </strong>Building Surveyor Training</li><li><strong> Course 11: </strong>Residential Property Sales</li><li><strong> Course 12: </strong>Customer Relationship Management (CRM)</li><li><strong> Course 13: </strong>Strategic Business Management</li><li><strong> Course 14: </strong>Contracts Law UK</li><li><strong> Course 15: </strong>Contract Management</li><li><strong> Course 16: </strong>Financial Analysis</li><li><strong> Course 17: </strong>Accounting and Finance Certification Course</li><li><strong> Course 18: </strong>Customer Service Executive</li><li><strong> Course 19: </strong>Negotiation and Agreement Training</li><li><strong> Course 20: </strong>Level 2 Diploma in Landscape Architecture</li><li><strong> Course 21: </strong>Corporate Social Responsibility (CSR) Training</li><li><strong> Course 22: </strong>Fundamentals of Stakeholder Management</li><li><strong> Course 23: </strong>Making Budget &amp; Forecast</li><li><strong> Course 24: </strong>Business Analysis</li><li><strong> Course 25: </strong>Investment Basics</li></ul><p>Step into the dynamic world of property development with a credential that sets you apart. The Property Development Career Bundle is your gateway to becoming a recognised expert in an industry that shapes landscapes and futures. Enrol now and build the foundation for a successful and rewarding career in property development!</p><p><strong>Learning Outcomes of Property Development</strong></p><ul><li>Master the entire property development process from ground to sale.</li><li>Navigate property law and conveyancing with confidence.</li><li>Effectively manage residential and commercial properties.</li><li>Apply financial analysis to property investment decisions.</li><li>Develop and manage construction projects efficiently.</li><li>Enhance customer relationships through strategic CRM applications.</li></ul><p><strong>Why Prefer this Course?</strong></p><ul><li>Get a <strong>Free CPD Accredited Certificate</strong> upon completion of the course</li><li>Get a <strong>Free Student ID Card</strong> with this training program (£10 postal charge will be applicable for international delivery)</li><li>The course is <strong>Affordable and Simple</strong> to understand</li><li>Get <strong>Lifetime Access</strong> to the course materials</li><li>The training program comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong> Course Curriculum </strong></p><p><strong> Course 01: Property Development Diploma</strong></p><ul><li>Module 01: Introduction to Property Development</li><li>Module 02: Different Types of Property</li><li>Module 03: Property Research</li><li>Module 04: Property and the Law</li><li>Module 05: Different Methods of Finance Option</li><li>Module 06: Building Regulation</li><li>Module 07: The Planning Process</li><li>Module 08: Project Management</li><li>Module 09: Marketing Your Property</li></ul><p><strong> Course 02: Property Management</strong></p><ul><li>Module 01: Introduction to Property Management</li><li>Module 02: The Role and Responsibilities of a Property Manager</li><li>Module 03: Listing Properties and Marketing</li><li>Module 04: The Letting Process and Tenancy Agreement</li><li>Module 05: The Property Management Process</li><li>Module 06: Keeping Tenants Long Term</li><li>Module 07: Regulations of Property Management</li><li>Module 08: Changes in the UK Property Market: An Opportunity</li></ul><p><strong> Course 03: Estate Agent Diploma</strong></p><ul><li>Module 01: Estate Agent: An Introduction</li><li>Module 02: Different Types of Estate Agents</li><li>Module 03: Getting Started on the Job</li><li>Module 04: Listing Property: Finding the Sellers</li><li>Module 05: Valuation Process</li><li>Module 06: Negotiating as Estate Agent</li><li>Module 07: Selling Property: Finding the Buyers</li><li>Module 08: Letting Property</li><li>Module 09: Technology for Estate Agents</li><li>Module 10: Regulation of Estate Agents</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 22 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate:</strong> Free (Previously it was £12.99*25 = £325)</li><li><strong>CPD Hard Copy Certificate: </strong>Free (For The First Course: Previously it was £29.99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Aspiring property developers</li><li>Real estate agents</li><li>Project managers</li><li>Construction professionals</li><li>Financial analysts</li><li>Estate managers</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this course.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Property Developer: £30,000 - £100,000+</li><li>Estate Agent: £18,000 - £60,000</li><li>Construction Manager: £27,000 - £70,000</li><li>Building Surveyor: £22,000 - £50,000</li><li>Property Manager: £20,000 - £45,000</li><li>Real Estate Financial Analyst: £25,000 - £70,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Online Course Marketing

Legal Practice Course (LPC)

Professional Skills Course (PSC)

Property Development

Trainers Course

Continuous Professional Development (CPD)

Property Development Training (Online) - CPD Certified

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!<br /> Buy Big. Save Big! Previous Price: 4565 &amp; Offered Price: £139!! </strong></p><p><strong>** Save Now- £4426! Offer Ends Soon, Hurry Up!!!! **</strong></p><p><strong>Get Free 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment.</strong></p><p>If you wish to gain a solid and compact knowledge of Purchasing &amp; Procurement and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive course designed by professionals.</p><p>This Purchasing &amp; Procurement bundle package includes 1 Premium, <strong>The Quality Licence Scheme-endorsed </strong>course, 10 additional <strong>CPD Accredited Certificate </strong>courses, with expert assistance, and a <strong>FREE courses assessment included. </strong> Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees.</p><p><strong>This Bundle Package includes:</strong></p><ul><li><strong>Course 01:</strong> Purchasing &amp; Procurement at QLS Level 5</li></ul><p><strong>10</strong><strong> Additional </strong><strong>CPD</strong><strong> Accredited Premium Courses -</strong></p><ul><li><strong>Course 01:</strong> Material Management</li><li><strong>Course 02:</strong> Diploma in Operations Management</li><li><strong>Course 03:</strong> Supply Chain Management</li><li><strong>Course 04:</strong> Logistics Management</li><li><strong>Course 05:</strong> Port Management Diploma</li><li><strong>Course 06: </strong>Document Control</li><li><strong>Course 07: </strong>Decision-Making in High-Stress Situations</li><li><strong>Course 08:</strong>Communication Skills Masterclass</li><li><strong>Course 09:</strong> Time Management</li><li><strong>Course 10:</strong> Business Law</li></ul><p>Success becomes a lot simpler with this Purchasing &amp; Procurement bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace.</p><p>This premium online bundle course, named Purchasing &amp; Procurement, supports your professional growth with Quality Licence Scheme endorsement, as well as <strong>CPD </strong>accreditation. You'll be able to practice on your own time and at your own speed while still gaining an endorsed certificate.</p><p>You'll get an unrivalled learning experience, as well as a<strong> Free Student ID </strong>card, which is included in the Bundle price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>With this high-quality Purchasing &amp; Procurement package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also the answers to all of your questions.</p><p>The course materials of the Purchasing &amp; Procurement are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors.</p><p><strong>Why Prefer this Bundle Course?</strong></p><ul><li>Upon successful completion of the bundle, you will receive a completely <strong> free certificate from the Quality Licence Scheme.</strong></li><li>Option to receive 10 additional certificates accredited by <strong>CPD </strong>to expand your knowledge.</li><li><strong>Student ID card</strong> with amazing discounts - completely for <strong> FREE</strong>! (£10 postal charges will be applicable for international delivery)</li><li>Our bundle's learning materials have an engaging voiceover and visual elements for your convenience.</li><li>For a period of 12 months, you will have 24/7 access to all bundle course material.</li><li>Complete the bundle, at your own pace.</li><li>Each of our students gets full 24/7 tutor support</li><li>After completing our Bundle, you will receive efficient assessments and immediate results.</li></ul> <p>Start your learning journey straight away with this Purchasing &amp; Procurement bundle and take a step toward a brighter future!</p><p>*** <strong>Course Curriculum: </strong>***</p><p><strong>***Purchasing &amp; Procurement***</strong></p><p>The Purchasing &amp; Procurement bundle courses have the following curriculum:</p><ul><li>Module 01: Why Supply Chain Management</li><li>Module 02: Three Levels of Supply Chain Management</li><li>Module 03: Five Stages of Supply Chain Management</li><li>Module 04: The Flows of Supply Chain Management</li><li>Module 05: Supply Chain Groups</li><li>Module 06: Tracking and Monitoring</li><li>Module 07: Role of Procurement in an Organisation</li><li>Module 08: The Purchasing Cycle</li><li>Module 09: Purchasing Toolkits</li><li>Module 10: Quality Management</li><li>Module 11: Supplier Relationship Management</li><li>Module 12: Category Management</li><li>Module 13: Inventory Management</li><li>Module 14: E-Procurement</li></ul><p><strong>What is the Purchasing &amp; Procurement Bundle Assessment Process?</strong></p><p>We offer an integrated assessment framework to make the process of evaluating learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams.</p><p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the Purchasing &amp; Procurement Bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package.</p><p><strong>For Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the Level of these Courses: </strong></p><ul><li>Level 1 - £59</li><li>Level 2 - £79</li><li>Level 3 - £89</li><li>Level 4 - £99</li><li>Level 5 - £119</li><li>Level 6 - £129</li><li>Level 7 - £139</li></ul><p><strong>Certificate Accredited by </strong><strong>CPD</strong></p><p>Upon finishing the Purchasing &amp; Procurement Bundle Courses, you need to order to receive a <strong>Certificate Accredited by CPD</strong> that is recognised all over the UK and also internationally. The pricing schemes are -</p><ul><li><strong>10 GBP for Digital Certificate</strong></li><li><strong>29 GBP for Printed Hardcopy Certificate inside the UK</strong></li><li><strong>39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)</strong></li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        255 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this course.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this course, you are to start your career or begin the next phase of your career.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>Purchasing &amp; Procurement Diploma - CPD Certified</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Purchasing & Procurement Diploma - CPD Certified

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Providing Outstanding Customer Service

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
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GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
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