Name: Persuasion and Influence Psychology
Price: 25 GBP
Availability: InStock

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							<p>Do you want to boost your career prospects and stand out in the competitive job market? Do you want to develop the essential skills that employers are looking for in the 21st century? If yes, then the Workplace Essentials Bundle Course is the perfect choice for you!</p><p>The Workplace Essentials Bundle Course is a comprehensive online training program that covers five key areas of workplace skills: professionalism, communication, difficult conversations, time management, and action planning.</p><p>By enrolling in this Workplace Essentials Bundle Course, you will learn how to:</p><ul><li>Demonstrate a positive attitude and expand your skills in the workplace<br />Build effective relations and networks with your colleagues, clients, and stakeholders</li><li>Understand your role and responsibilities in the office and how to contribute to the organisational goals</li><li>Communicate clearly and confidently in various situations, using verbal, non-verbal, written, and electronic methods</li><li>Deliver engaging presentations, participate in productive meetings, and handle feedback</li><li>Work effectively with your boss and manage their expectations</li><li>Manage difficult conversations with tact and diplomacy, and resolve conflicts constructively</li><li>Manage your time efficiently and prioritise your tasks</li><li>Identify your goals and create a realistic action plan to achieve them</li><li>The Workplace Essentials Bundle Course is designed to suit your learning needs and preferences. You can study at your own pace, from anywhere, and on any device.</li></ul><p>Don't miss this opportunity to invest in your future and enhance your employability. Enrol in the Workplace Essentials Bundle Course today and take your career to the next level!</p>						</div>
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			<h2> Why Choose Teachers Training
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			<p>Some of our features are:</p>		</div>
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			<h2> Entry Requirements
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			<p>No formal entry requirements. You need to have:


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			<h2>Assessment</h2>		</div>
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							<p><span>The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed. </span></p><p><span>After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.</span></p>						</div>
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			<h2>Certification</h2>		</div>
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							<p><strong>CPD Certification from The Teachers Training</strong></p><p>Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</p><ul><li>You can get your digital certificate (PDF) for £4.99 only</li><li>Hard copy certificates are also available, and you can get one for only £10.99</li><li>You can get both PDF and Hard copy certificates for just £12.99!</li></ul><p>The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</p>						</div>
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					<td colspan="4">Workplace Professionalism Diploma</td>
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					<td colspan="4">Positioning Yourself as a Professional</td>
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					<td>Professionalism</td>
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					<td><span><i></i> 00:03:00</span></td>
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					<td>Making Changes through Personal Accountability</td>
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					<td><span><i></i> 00:07:00</span></td>
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					<td colspan="4">Enhancing Your Professional Image</td>
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					<td>Fundamentals of Productive Meetings</td>
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					<td colspan="4">Managing Difficult Conversation Diploma</td>
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					<td colspan="4">Introduction</td>
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					<td>Introduction - Welcome from Alan Stevens</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td>Why Are Some Conversations Difficult?</td>
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					<td><span><i></i> 00:03:00</span></td>
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					<td>How to Start the Conversation</td>
					<td> </td>
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					<td>Active Listening and Responding</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td>Ask Open and Supportive Questions</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
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					<td>Use of Tone and Body Language</td>
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					<td><span><i></i> 00:02:00</span></td>
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					<td>Exploring Alternative Solutions</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
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					<td>Handling Challenge</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
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					<td colspan="4">Conclusions</td>
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					<td>Summary - What We've Covered</td>
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					<td><span><i></i> 00:01:00</span></td>
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					<td colspan="4">Time Management Diploma</td>
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					<td colspan="4">Identifying Goals</td>
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					<td>Identifying Goals</td>
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					<td><span><i></i> 00:11:00</span></td>
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					<td colspan="4">Effective Energy Distribution</td>
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					<td>Energy Distribution</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
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					<td>Time Logs</td>
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					<td><span><i></i> 00:11:00</span></td>
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					<td colspan="4">Working with Your Personal Style</td>
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					<td>Personal World View</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td>Strengths</td>
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					<td><span><i></i> 00:09:00</span></td>
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					<td colspan="4">Building Your Toolbox</td>
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					<td>Building Your Toolbox</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
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					<td colspan="4">Establishing Your Action Plan</td>
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					<td>Establishing Your Action Plan</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
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				</tbody></table>

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<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Leadership Skills for Team Leaders </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Leadership Skills for Team Leaders </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Leadership Skills for Team Leaders</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Leadership Skills for Team Leaders bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Leadership Skills for Team Leaders </strong>course provides complete 360-degree training on Leadership Skills for Team Leaders. You'll get not one, not two, not three, but <strong>twenty-five </strong>Leadership Skills for Team Leaders courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Leadership Skills for Team Leaders courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Leadership Skills for Team Leaders Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Leadership Skills Training: Become an Inspiring Team Leader</li><li>Course 02: Leadership Skills For Organisational Development</li><li>Course 03: Leadership &amp; Management Training Course</li><li>Course 04: Inspirational Leadership Skills: Practical Motivational Leadership</li><li>Course 05: Team Management</li><li>Course 06: Quality Management</li><li>Course 07: Talent Management</li><li>Course 08: Workplace Stress Management</li><li>Course 09: Time Management</li><li>Course 10: Influencing and Negotiation Skills</li><li>Course 11: Developing Effective Stakeholder Relationships for Leaders</li><li>Course 12: Courageous Communication Strategies for Lead</li><li>Course 13: Dealing With Difficult People - Diploma</li><li>Course 14: Public Speaking: Presentations like a Boss</li><li>Course 15: Stakeholder Management</li><li>Course 16: Project Management</li><li>Course 17: Customer Relationship Management</li><li>Course 18: Risk Management</li><li>Course 19: Corporate Risk And Crisis Management</li><li>Course 20: Business Etiquette Mastery</li><li>Course 21: Conflict Resolution</li><li>Course 22: Motivational Mentorship: Inspiring Personal and Professional Growth</li><li>Course 23: Performance Management</li><li>Course 24: Employee Engagement and Retention Strategies</li><li>Course 25: Corporate Relationship Goals for Success</li></ul> <p>The <strong>Leadership Skills for Team Leaders </strong>course has been prepared by focusing largely on Leadership Skills for Team Leaders career readiness. It has been designed by our Leadership Skills for Team Leaders specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Leadership Skills for Team Leaders Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Leadership Skills for Team Leaders bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Leadership Skills for Team Leaders Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Leadership Skills for Team Leaders Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Leadership Skills for Team Leaders course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Leadership Skills for Team Leaders </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Leadership Skills for Team Leaders lessons</li><li>One to one assistance from Leadership Skills for Team Leadersprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Leadership Skills for Team Leaderscourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Leadership Skills for Team Leaders courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Leadership Skills for Team Leaders certificate and transcript on the next working day</li><li>Easily learn the Leadership Skills for Team Leaders skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
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                                <div>
                                    <div>
                                        250 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Leadership Skills for Team Leaders </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Leadership Skills for Team Leaders</li></ul><p><strong>This course is suitable for anyone interested to further progress there career in:</strong></p><ul><li>Level 2 Certificate in Principles of Team Leading (RQF)</li><li>Level 2 Certificate in Principles of Team Leading (VRQ)</li><li>Level 2 Diploma in Team Leading (RQF)</li><li>Level 3 Diploma in Team Leading and Supervision (RQF)</li><li>City &amp; Guilds Level 2 Certificate in Leadership and Team Skills</li><li>Institute of Leadership &amp; Management</li><li>City &amp; Guilds Level 3 Award in Leadership and Management</li><li>City &amp; Guilds Level 3 Certificate in Leadership and Management</li><li>City &amp; Guilds Level 5 Award in Leadership and Management</li><li>CMI Level 5 Award in Professional Team Coaching</li><li>cmi level 3 diploma in principles of managment and leadership</li><li>level 3 award in management and leadership</li><li>the institute of leadership &amp; management</li><li>city &amp; guilds level 7 certificate in leadership and management</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Leadership Skills for Team Leaders </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Leadership Skills for Team Leaders</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Leadership Skills for Team Leaders </strong>career because this course includes various courses as a bonus. This Leadership Skills for Team Leaders is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Leadership Skills for Team Leaders career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Studyhub UK

Learning & Development

Global Leadership

Business Leadership

Leadership Skills

Leadership Development

Institute of Leadership & Management (ILM)

Leadership Skills for Team Leaders - CPD Certified

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong>course provides complete 360-degree training on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality. You'll get not one, not two, not three, but <strong>twenty-five </strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Hotel Concierge Certification</li><li>Course 02: Professional Certificate in Front Office</li><li>Course 03: Receptionist Diploma</li><li>Course 04: Customer Service Manager Training and Front Desk Certification</li><li>Course 05: Customer Service Management: Recovering Difficult Customers</li><li>Course 06: Complete Customer Service and Communication Skills</li><li>Course 07: Retail Customer Service &amp; Effective Customer Targeting</li><li>Course 08: Customer Relationship Management</li><li>Course 09: Complaints Handling for Customer Care: Best Practices</li><li>Course 10: Phone-Based Customer Service</li><li>Course 11: Service Helpdesk &amp; Technical Support Course</li><li>Course 12: Call Centre Training: Excelling in Customer Service and Communication</li><li>Course 13: Diploma in Customer Service &amp; Handling Complaints</li><li>Course 14: Know Your Customer (KYC)</li><li>Course 15: Customer Service Fraud Officer</li><li>Course 16: Effective Communication Skills Diploma</li><li>Course 17: Help Desk Training</li><li>Course 18: Professional Skills for Hotel Management Training</li><li>Course 19: Hospitality Management</li><li>Course 20: Professional Crisis Management Certificate</li><li>Course 21: Marketing Strategies for Business</li><li>Course 22: Conflict Resolution</li><li>Course 23: Decision Making and Critical Thinking Online Course</li><li>Course 24: Hospitality Compliance Management Course</li><li>Course 25: Customer Service &amp; Environment</li></ul> <p>The <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong>course has been prepared by focusing largely on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career readiness. It has been designed by our Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality lessons</li><li>One to one assistance from Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalityprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalitycourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality certificate and transcript on the next working day</li><li>Easily learn the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li>Those who want to enrol further in NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Understanding Excellence in Customer Service for Hospitality </strong>career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

With such a lot of substance distributed on the web, it very well may be difficult to stand apart from the opposition. To catch the interest of your intended interest group, you need to make convincing content, pictures and recordings. This course will show you how to gather content that conveys your qualities, moves individuals to make a move and constructs your image picture. <br /><br />You Will Learn: <br /><br />Why substance showcasing is so amazing, what substance is disseminated and how it means for individuals at each phase of the purchasing cycle <br /><br />Instructions to think of many thoughts for viable substance <br /><br />Step by step instructions to make eye catching media that will lay the basis for a relationship with your perusers <br /><br />The most effective method to gather information on your perusers' practices and refine your substance system appropriately <br /><br />Advantages of Taking This Course: <br /><br />In the event that you work in a showcasing job, you will profit by this prologue to an advanced type of computerized advertising and how it can drive deals <br /><br />On the off chance that you are independently employed, this course will show you how to advance yourself and your business online in a productive, practical way <br /><br />In the event that you run a blog or other site as a diversion, this course will assist you with creating traffic and meet other people who share your inclinations <br /><br />On the off chance that you have an interest in shopper brain science, this course will furnish you with a knowledge into how contemporary buyers communicate with organizations and brands on the web

OnlineCoursesLearning.com

Content Creation

Client Retention Certification <br /><br />Each business should manage disappointed clients every once in a while. Seeing how to determine client complaints so they return later on is critical to growing a business' benefits and notoriety. In this course, you will realize how fruitful organizations deal with hold their clients and how they utilize the standards of incredible client assistance to rapidly resolve objections. You will figure out how to speak with troublesome clients, how to utilize grievances as a chance to improve and how your demeanor can have a significant effect in settling a difficult circumstance. <br /><br />You Will Learn: <br /><br />Why each client merits remarkable help and how to react if a client submits an outlandish question <br /><br />The most effective method to cause a client to feel esteemed and regarded <br /><br />The most effective method to tune in to a client, show sympathy and pose the correct inquiries when they submit a question <br /><br />Why staff need to have adequate foundation information on the items and administrations they are selling <br /><br />Why critical thinking is a key ability you should create to appease a disappointed client <br /><br />Advantages of Taking This Course: <br /><br />On the off chance that you work in client care or aftersales, this course will show you how to determine client complaints rapidly and productively <br /><br />In the event that you direct representatives who work in client assistance, this course will assist you with investigating issues and improve consumer loyalty <br /><br />The relational abilities you will learn on this course are appropriate to other business circumstances, for example, haggling in gatherings <br /><br />This course will help you rethink client objections as a chance to improve the business, which thus will expand income

Customer Retention

<h4>Advanced English Spelling Certificate</h4>
Great spelling abilities are fundamental in each expert climate. They assist you with unmistakably imparting complex messages. In any case, the English language is muddled and it's not difficult to commit errors. This course will show you how to stay away from the most widely recognized entanglements, with regards to spelling, capitalisation, prefixes and postfixes. You will likewise figure out how to utilize spelling games, to solidify your insight. <br /><br />You will Learn: <br /><br />Instructions to spell probably the most befuddling words in the English language and where individuals typically turn out badly <br /><br />Instructions to utilize prefixes, to change the importance of a word and when to utilize a hyphen between a prefix and a base word <br /><br />Instructions to utilize postfixes, to change the significance of a word, including the guidelines administering the utilization of vowel and consonant additions <br /><br />When to utilize capital letters and how you can utilize spelling activities and games to improve your arrangement <br /><br />Advantages of Taking this Course: <br /><br />Whatever your occupation, this course will assist you with making proficient business correspondence, email messages and the sky is the limit from there. <br /><br />Building your spelling abilities will likewise assist you with improving your understanding capacity, which is helpful both in and outside of work. <br /><br />On the off chance that you are answerable for editing records as an aspect of your responsibilities, this course will assist you with distinguishing mistakes. <br /><br />In the event that you work in the schooling or preparing area, this course will help you help others in building up their education abilities.
<ul></ul>

Advanced English Spelling

<h2>Essential Skills for Positive Project Leadership</h2>
<p>How can you approach a difficult conversation to achieve the desired outcome? This video addresses the importance of having a plan when a conversation with a project stakeholder may be difficult and involve bad news, major changes, or a performance issue.</p>
<p>This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.</p>
<p>Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.</p>
<p>Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.</p>

IIL Europe Ltd

Essential Skills for Positive Project Leadership

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Imposter Syndrome. It&#39;s a big topic, a much talked about issue. But, what does it mean to you? At Happy Human we like to get real about the difficult stuff that we face in our lives and we hope that you can join us for our this exciting opportunity to take a closer look at Imposter Syndrome, what it means for you and how you can begin to overcome it.</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">We&#39;ll be exploring:</strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">What Imposter Syndrome is and why it happens</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">What can be done to minimise it</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">First steps toward taming it.</em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This workshop is perfect for anyone who&#39;d like to find a little bit more about this subject and the impact that it has in their world. You won&#39;t need any previous knowledge and there&#39;s no need to take notes or bring anything with you. Just allow the content to get you thinking and take it from there.</p><h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">5 stars &#39;Engaging, genuine, honest and helpful. Like a breath of fresh air!&#39;</span></em></h1><h1 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h1>

Happy Human Training

Imposter Syndrome. It's a big topic, a much talked about issue. But, what does it mean to you? At Happy Human we like to get real about the difficult stuff that we face in our lives and we hope that you can join us for our this exciting opportunity to take a closer look at Imposter Syndrome, what it means for you and how you can begin to overcome it.

Overcoming Imposter Syndrome

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			<h2>Description</h2>		</div>
				</div>
				<div>
				<div>
			<p>The focus of this Persuasion and Influence Psychology course is to improve your communication skills to succeed in both your business and personal life. Persuasion skills are the essential element of being able to influence others to achieve your goals and objectives.
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				<h2>Learning outcome</h2>
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										<span>A deeper understanding of psychological drivers.</span>
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										<span>A better understand how we form opinions.</span>
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										<span>How to understand body language.</span>
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										<span>How to deal with difficult interactions.</span>
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										<span>Learn how to improve relationships.</span>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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				<h2>Why should I take this course?</h2>
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										<span>2.5+ hours of high-quality e-learning content. </span>
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										<span>Course completion certificate.</span>
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										<span>This course is ideal for anybody serious about upgrading the quality of their human interactions, whether at home or at work.</span>
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										<span>Anybody who is ambitious and would like to climb the career ladder.</span>
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										<span>Anybody who would like to become more influential and persuasive.</span>
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                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Introduction</strong></td>
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					<td>▶</td>
					<td>What You Will Learn on This Course</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:01:00</span></td>
				</tr>
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					<td>▶</td>
					<td>Who is Philip Hesketh?</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Our Seven Fundamental Psychological Drivers</strong></td>
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					<td>▶</td>
					<td>Psychological Drivers: 1 - Love, 2 - Importance &amp; 3 - Belonging</td><td><span>🕐 00:04:00</span></td>
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					<td>▶</td>
					<td>Psychological Drivers: 4 - Belief</td><td><span>🕐 00:03:00</span></td>
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					<td>Psychological Drivers: 5 - Certainty &amp; Uncertainty</td><td><span>🕐 00:04:00</span></td>
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					<td>Psychological Driver: 6 - Need for Growth</td><td><span>🕐 00:03:00</span></td>
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					<td>Psychological Driver: 7 - Need for a Place</td><td><span>🕐 00:04:00</span></td>
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					<td colspan="4"><strong>Why We Do What We Do and How We Form Opinions</strong></td>
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					<td>First Impressions ~ How They're Formed and How to Form a Good One</td><td><span>🕐 00:03:00</span></td>
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					<td>The 'Facts, Feelings and After Effects' of Every Conversation</td><td><span>🕐 00:06:00</span></td>
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					<td>How to Get People to Jump Through Hoops like a Dolphin</td><td><span>🕐 00:04:00</span></td>
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					<td>The Psychological Difference Between Persuasion and Influence</td><td><span>🕐 00:03:00</span></td>
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					<td>The Importance of Understanding How People Have Beliefs and How Placebos Work</td><td><span>🕐 00:04:00</span></td>
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					<td colspan="4"><strong>Body Language: Reading It and Interpreting It</strong></td>
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					<td>How to Read Body Language and the 'Tells'</td><td><span>🕐 00:04:00</span></td>
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					<td>The Difference Between 'Intent' and 'Impact'</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Work out What People Really Mean When They Say Certain Things</td><td><span>🕐 00:04:00</span></td>
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					<td>The Big Difference That Little Words Can Make</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Tell When People Are Lying and What to Do About It</td><td><span>🕐 00:03:00</span></td>
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					<td colspan="4"><strong>How to Handle Difficult People with a Smile</strong></td>
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					<td>How to Put Things Right When You've Put Things Wrong</td><td><span>🕐 00:04:00</span></td>
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					<td>The Principles of Objection Handling</td><td><span>🕐 00:03:00</span></td>
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					<td>The Importance of Being Part of the Solution</td><td><span>🕐 00:05:00</span></td>
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					<td>Constructive Criticism</td><td><span>🕐 00:03:00</span></td>
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								<tr>
					<td>▶</td>
					<td>How to Handle Difficult Situations During and After the Event</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>How to keep improving relationships</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How The Roman Empire, The Beatles, and the Titanic really failed</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How and why all relationships and companies follow the same course</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to keep improving even the best relationships</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>How relationships develop and how to relate to people</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to develop trust and how to measure it</td><td><span>🕐 00:05:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How get on with everyone better</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to understand people better and the role of linear probing</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to improve all your relationships in the long term</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Conclusion</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>What we've covered so far</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Next Steps</td><td><span>🕐 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Assessment</strong></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Mock Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Persuasion and Influence Psychology</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Final Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Persuasion and Influence Psychology</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Order Your Certificate</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Skill Up

Higher Psychology

Persuasion

Psychology Counselling

Influence Skills

Influencing Skills

Psychological Skills

Discover the power of persuasion and influence through our intensive course. Learn effective techniques and strategies to boost your professional success.

Persuasion and Influence Psychology

Brighton

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Nottingham

Paisley

Birmingham

Luton

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">FAA Level 1 Award In Awareness Of First Aid For Mental Health (RQF)</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Classroom (4.5 hour course), Virtual (2 x 2 &frac12; hour sessions)&nbsp;</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gives learners a good awareness of Mental Health First Aid</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gives learners the skills to start that difficult conversation</strong></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Contents:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is Mental Health?</li><li fr-original-style="" style="box-sizing: border-box;">Why people develop mental health conditions</li><li fr-original-style="" style="box-sizing: border-box;">What the role of a mental health first aider is</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to provide advice and practical support</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to recognise and manage stress</li><li fr-original-style="" style="box-sizing: border-box;">Recognising a range of mental health conditions:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Depression</li><li fr-original-style="" style="box-sizing: border-box;">Anxiety</li><li fr-original-style="" style="box-sizing: border-box;">Psychosis</li><li fr-original-style="" style="box-sizing: border-box;">Eating disorders</li><li fr-original-style="" style="box-sizing: border-box;">Suicide</li><li fr-original-style="" style="box-sizing: border-box;">Self-harm</li></ul></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">37% of all work-related ill-health is due to mental health problems</li><li fr-original-style="" style="box-sizing: border-box;">Problems with mental health cover 45% of all working days lost</li><li fr-original-style="" style="box-sizing: border-box;">A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">602,000 workers suffered from work-related stress, depression or anxiety in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">One in four people will have a mental health problem at some point during their lives</li><li fr-original-style="" style="box-sizing: border-box;">Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees</li><li fr-original-style="" style="box-sizing: border-box;">Work-related mental health issues must to be assessed to measure the levels of risk to staff</li><li fr-original-style="" style="box-sizing: border-box;">Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable</li><li fr-original-style="" style="box-sizing: border-box;">This half day course gives people a good awareness of mental health in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">For a more complete introduction, see our full day First Aid for Mental Health or two day Supervising First Aid for Mental Health courses</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Accredited, Ofqual regulated qualification</h3><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/6c550a94-5c16-4ff3-b27f-7407b1a35e22/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This Awareness of Mental Health First Aid Course is a nationally recognised, Ofqual regulated qualification accredited by&nbsp;</span><a href="http://www.firstaidawards.com/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">First Aid Awards</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This means that you can be rest assured that your Mental Health First Aid Certificates fulfil the upcoming <img src="https://images.cademy.co.uk/pochat-training/93996411-85e2-4821-bf00-5875b510df81/original.png" style="width: 232px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 232px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff&#39;s mental health conditions.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ofqual Register number</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;for this course is&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">603/3768/0</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/pochat-training/7cbdb7f4-2060-482c-aab7-6d4ad4183309/original.png" style="width: 585px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 585px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Pochat Training

Mental Health Awareness

Mental Health First Aid

Health & Wellbeing

Occupational Health & Wellbeing

Emotional Wellbeing

Psychological Wellbeing

Mental Health

Emotional Resilience

Accredited Mental Health First Aid

Mental Resilience

Mental Health At Work

Resilience

Awareness of First Aid for Mental Health

 This price includes an Ofqual regulated certificate

 With Ofqual regulated certificate 

This price includes a CPD certificate instead of an Ofqual regulated certificate (it's exactly the same course)

 With CPD certificate

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">In this<em id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Strategy Insights</strong></em> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Masterclass</em></strong> we will start from &#39;first principles&#39; and explore what strategic planning is <em fr-original-style="" style="box-sizing: border-box;">really</em> about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in <em fr-original-style="" style="box-sizing: border-box;">your</em> organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">[<em id="isPasted" fr-original-style="" style="box-sizing: border-box;">This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking</em>.] &nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">** David Booth has kindly donated a complimentary copy of  his book, &#39;<em fr-original-style="" style="box-sizing: border-box;">Strategy Journeys - a guide to effective strategic planning</em>&#39; (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass **&nbsp;</p>

Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.

In this Strategy Insights Masterclass we will start from 'first principles' and explore what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in your organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).
[This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking.] 

** David Booth has kindly donated a complimentary copy of his book, 'Strategy Journeys - a guide to effective strategic planning' (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass ** 

Strategy Insights

Strategic Management

Strategic Planning

Business Strategy

This Strategy Insights Masterclass explores what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future).

Demystifying strategic planning

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A day of Data Governance, support, networking, and answering your questions</strong></p><h2 fr-original-style="" style="box-sizing: border-box;">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Are you responsible for implementing Data Governance? Are you expected to have all the answers?</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">It can be a scary position to be in, especially if you are new to the role, and even if you have done it before, what worked for the last organisation doesn&#39;t always work for the new one.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can end up feeling lonely, vulnerable and frustrated. After all, you are trying to implement Data Governance to help your organisation - why is it turning out to be so difficult?!</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You can spend hours on the internet or reading books but it can be challenging trying to turn the theory into something practical that will work for your organisation. If only you could fast forward to a few years&rsquo; time when you have done many more Data Governance initiatives and had a wider range of experience to fall back on.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">If you don&#39;t have a time machine to help you with that, the other option is to build a network of experienced trusted peers who are willing to share the benefit of their experience with you. But that can be easier said than done. These days many networking events still aren&rsquo;t taking place and those that are are online and it&rsquo;s very hard to get a chance to speak let alone get advice for your challenges.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">I can help you with that.</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">
<br fr-original-style="" style="box-sizing: border-box;">
</p>

<p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Why not join this 1 Day Data Governance Mastermind Workshop, where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.</p>

<p style="color: rgb(111, 114, 135); text-align: center; font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(111, 114, 135); text-align: center;"><iframe width="560" height="315" src="https://www.youtube.com/embed/LcKBlsChafg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p>
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Untangle your Data Governance issue and collaborate with your peers during this one-day Mastermind
Discuss Data Governance approaches with people who get it
Are you struggling with a Data Governance issue and wish you had a team of other Data Governance professionals you could bounce it around with?
You’ve done Data Governance training and you know what you’re focusing on. While your team is supportive, you spend a lot of time dealing with, and driving forward, culture change, managing stakeholders, and fielding questions from people who have their own priorities and now need to do this ‘Data Governance stuff’ on top. 
It would be nice, once in a while, to have a conversation about how to achieve something free from internal issues. You want to talk about best practices and get some alternative ideas.
That’s what my Data Governance Mastermind gives you: space to reflect with the support of your peers and practical solutions you can implement.
What is a mastermind?
Mastermind groups are the definition of ‘sharing is caring’. It’s you and your fellow peers – people who do what you do - gathering to brainstorm, problem solve, set goals and be each other’s support network.
At the Data Governance Mastermind, you will meet and learn from other people implementing Data Governance initiatives. 
It’s a one-day event, on Zoom. One of the benefits of attending is you’ll get 30 minutes in the ‘hot seat’ where you can share something you’re struggling with and get input from the group. 
What you can expect during the day
Discussions about different aspects of Data Governance and the opportunity to share what’s worked for you.
Tailored advice specific to your situation from me.
Insights from other people implementing Data Governance about what’s worked for them, what hasn’t worked, and how they have tackled issues.
30 minutes in the hot seat so you can share something you need help with and get practical suggestions from the rest of the delegates.
Time to reflect and share learnings from discussions so you have your key takeaways written down, ready to take back to work with you.
Get to know other Data Governance professionals and build a support network
Get an action plan and confidence to take your next steps with Data Governance
Get ready to discover new ways of approaching your Data Governance challenges, while getting to know professionals from a range of industries.
You will:
Get a clear action plan to take away with you to tackle your specific Data Governance issues.
Develop a wider network of supportive Data Governance professionals, people got your back and will be available to continue to network and ask advice or in the future.
Leave with the confidence that you're not alone in tackling these issues. There are other people going through similar experiences that are willing to help you out.
Is attending a Mastermind right for me? 
Every individual's Data Governance journey is unique. Take my scorecard to determine if my Mastermind programme is the right fit for you and will effectively support your specific needs. You can also find out more about the day on my website.

The Data Governance Coach 

Data Management

Professional Development

A day of Data Governance, support, networking, and answering your questions. Join me for my 1 Day Data Governance Mastermind where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.

1 Day Data Governance Mastermind

1 Day Data Governance Mastermind Workshop

<p data-key="34" id="isPasted" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Our STGO Awareness Training</strong></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo.&nbsp;</span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STGO Regulations and Compliance:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">In-depth exploration of STGO regulations and legal requirements.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Understanding the specific permits and approvals needed for special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Compliance with weight limits, dimensions, and route restrictions.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Escort Vehicles and Their Role:</strong></span></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Overview of the purpose and responsibilities of escort vehicles in special transport.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Detailed examination of escort vehicle equipment and communication systems.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Techniques for effective coordination between the main transport vehicle and escort vehicles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;">►<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Safe Loading Practices:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Importance of proper vehicle loading for overall safety and compliance.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Load distribution and securing methods to prevent accidents and damage.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Hands-on demonstrations and simulations for safe loading procedures.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Route Planning and Risk Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Risk assessment and mitigation strategies to ensure safe transportation.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><span style="font-family: Arial, sans-serif; box-sizing: border-box;" fr-original-style="font-family: Arial, sans-serif;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">►&nbsp;</strong></span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Emergency Response and Incident Management:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Training on emergency procedures in case of accidents or unforeseen events.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Development of incident response plans to handle emergencies effectively.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">&nbsp;</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification and Assessment:</strong></p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Participants will undergo assessments to evaluate their understanding of the course material.</p><p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.<span data-key="37" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course delivered Online</span></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p data-key="36" style="color: rgb(97, 97, 97); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(97, 97, 97);"><span data-key="37" fr-original-style="" style="box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course cost includes VAT and CPC upload fee.&nbsp;</strong></span><br fr-original-style="" style="box-sizing: border-box;"></span></p>

Our STGO Awareness Training
STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo. 
STGO Regulations and Compliance:
In-depth exploration of STGO regulations and legal requirements.
Understanding the specific permits and approvals needed for special transport.
Compliance with weight limits, dimensions, and route restrictions.
► Escort Vehicles and Their Role:
Overview of the purpose and responsibilities of escort vehicles in special transport.
Detailed examination of escort vehicle equipment and communication systems.
Techniques for effective coordination between the main transport vehicle and escort vehicles.
► Safe Loading Practices:
Importance of proper vehicle loading for overall safety and compliance.
Load distribution and securing methods to prevent accidents and damage.
Hands-on demonstrations and simulations for safe loading procedures.
► Route Planning and Risk Management:
Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.
Risk assessment and mitigation strategies to ensure safe transportation.
► Emergency Response and Incident Management:
Training on emergency procedures in case of accidents or unforeseen events.
Development of incident response plans to handle emergencies effectively.
Certification and Assessment:
Participants will undergo assessments to evaluate their understanding of the course material.
Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.
Course delivered Online
All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.

Course cost includes VAT and CPC upload fee. 


Total Compliance 

Driving & Vehicles

Compliance & Safety

STGO Awareness/ Escort vehicles & Safe Loading of Vehicles - Online

Reading

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Midwifery

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

Loughborough

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			<p>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.</p>
			<div><i></i> 2 x 180mins</div>
			<div><i></i>  £445.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.<br /></span></h4>
<h4><span>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome.<br /></span></h4>
<h4><span>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest.<br /></span></h4>
<h4><span>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study. <br /></span></h4>
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<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
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		<h3>Modules/Lessons</h3>
		<p></p><h3>By the end of the session Participants will be able to:</h3>
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<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
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<p></p>

Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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				<h2>Learning outcome</h2>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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										<span>Learn ways of handling difficult conversations.</span>
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										<span>Ask open and supportive questions.</span>
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										<span>Learn how to reach an agreement and close the conversation gracefully.</span>
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			<h2>Requirements</h2>		</div>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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				<h2>Why should I take this course?</h2>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Communicate effectively in order to build stronger relationships and better outcomes.</span>
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										<span>Perfect course for managers who are responsible to help every team member improve.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Introduction</strong></td>
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					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:02:00</span></td>
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					<td colspan="4"><strong>Difficult Conversations</strong></td>
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					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
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					<td>Preparation</td><td><span>🕐 00:02:00</span></td>
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					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Active Listening and Responding</td><td><span>🕐 00:02:00</span></td>
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					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
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					<td>Use of Tone and Body Language</td><td><span>🕐 00:02:00</span></td>
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					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
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					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
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					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
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					<td colspan="4"><strong>Mock Exam</strong></td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
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					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
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Meeting Skills

Master Your Emotions

Counselling Skills

Dealing With Difficult Customers

Management Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

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