Name: Blogging: Fashion and Lifestyle - CPD Certified
Price: 139 GBP
Availability: InStock

<p><strong>***24 Hour Limited Time Flash Sale***<br /><br /></strong><strong> Growing Business with Proper Branding Admission Gifts <br /><br /></strong><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Growing Business with Proper Branding Bundle provides unique insights and tools that can help you achieve your goals.</p><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Growing Business with Proper Branding bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>But that's not all. When you enrol in Growing Business with Proper Branding Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this Growing Business with Proper Branding Career Bundle:</strong></p><ul><li><strong>Course 01: </strong>Neuroscience for Personal Branding</li><li><strong>Course 02: </strong>Branding Your Business</li><li><strong>Course 03: </strong>Business Branding For Small Businesses</li><li><strong>Course 04: </strong>Brand Building Management</li><li><strong>Course 05: </strong>Personal Branding Course</li><li><strong>Course 06: </strong>Advanced Diploma in Digital Marketing</li><li><strong>Course 07: </strong>Corporate Social Responsibility (CSR)</li><li><strong>Course 08: </strong>Advanced Diploma in Social Media Marketing</li><li><strong>Course 09: </strong>Marketing Secrets for High Sales</li><li><strong>Course 10: </strong>Youtube Marketing Strategy</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Strategic Planning and Analysis for Marketing</li><li><strong>Course 13: </strong>Video Marketing Strategy</li><li><strong>Course 14: </strong>Certificate in Purchasing and Procurement</li><li><strong>Course 15: </strong>Patient Customer Service Training</li><li><strong>Course 16: </strong>PR: Public Relations</li><li><strong>Course 17: </strong>Facebook Marketing Strategy for Business</li><li><strong>Course 18: </strong>Lead Generation with Attraction Marketing for Business</li><li><strong>Course 19: </strong>Email Marketing Masterclass</li><li><strong>Course 20: </strong>Complete Communication Skills Master Class for Life</li><li><strong>Course 21: </strong>Complete Online Marketing &amp; Advertising Course</li><li><strong>Course 22: </strong>Visual Merchandising Diploma</li><li><strong>Course 23: </strong>Stakeholder Management</li><li><strong>Course 24: </strong>Linkedin Marketing for Business</li><li><strong>Course 25: </strong>Corporate Risk And Crisis Management - Online Course</li><li><strong>Course 26: </strong>Marketing Communication</li><li><strong>Course 27: </strong>Operations Management</li><li><strong>Course 28: </strong>Building a Professional Brand Using LinkedIn</li><li><strong>Course 29: </strong>Marketing Strategies for Business</li><li><strong>Course 30: </strong>Diploma in Risk Management Level 7</li></ul><p>With Growing Business with Proper Branding, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner.</p><p>Don't let this opportunity pass you by. Enrol in Growing Business with Proper Branding today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Branding?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of this Bundle.</li><li>Get <strong>a free student ID card</strong> with this Bundle.</li><li><strong>Lifetime access</strong> to the course materials</li><li>Get instant access to this Growing Business with Proper Branding course</li><li>Learn Growing Business with Proper Branding from anywhere in the world</li><li>24/7 tutor support with the Growing Business with Proper Branding course.</li></ul> <p><strong>Start your learning journey straightaway with our Growing Business with Proper Branding Training!</strong></p><p>Growing Business with Proper Branding premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Growing Business with Proper Branding is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the Growing Business with Proper Branding course. After passing the Growing Business with Proper Branding exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This Growing Business with Proper Branding course is ideal for:</strong></p><ul><li>Students seeking mastery in Growing Business with Proper Branding</li><li>Professionals seeking to enhance Growing Business with Proper Branding skills</li><li>Individuals looking for a Growing Business with Proper Branding-related career.</li><li>Anyone passionate about Growing Business with Proper Branding</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This <strong>Growing Business with Proper Branding</strong> doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This <strong>Growing Business with Proper Branding</strong> bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Academy for Health and Fitness

Personal Branding

Online Course Marketing

Business Branding

Trainers Course

Branding

Business & Marketing

Growing Business with Proper Branding

General Admission

<p><strong>***24 Hour Limited Time Flash Sale*** <br /><br /> Level 7 Advanced Diploma in Strategic Learning and Development Admission Gifts  <br /><br /> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Feeling stuck in your career? Struggling to keep up with the ever-changing demands of the industry? You're not alone. But there's good news: Level 7 Advanced Diploma in Strategic Learning and Development career bundle is here to equip you with the essential skills and knowledge you need to break free and achieve your goals.</p><p><strong>With this Level 7 Advanced Diploma in Strategic Learning and Development course you will get 25 CPD Accredited PDF Certificates, Hard Copy Certificate of Level 7 Advanced Diploma in Strategic Learning and Development and our exclusive student ID card absolutely free.</strong></p><p><strong>Courses Are Included In This Level 7 Advanced Diploma in Strategic Learning and Development Bundle: </strong></p><ul><li><strong> Course 01: </strong>Level 7 Advanced Diploma in Strategic Learning and Development</li><li><strong> Course 02: </strong>Strategic Management and Leadership Development</li><li><strong> Course 03: </strong>Lean Organisation Management Technique (Level 2)</li><li><strong> Course 04: </strong>Agile Project Management</li><li><strong> Course 05: </strong>Talent Management Level 3</li><li><strong> Course 06: </strong>Level 3 Performance Management</li><li><strong> Course 07: </strong>Change Management</li><li><strong> Course 08: </strong>Team Building &amp; Management Diploma</li><li><strong> Course 09: </strong>Diploma in Employee Management</li><li><strong> Course 10: </strong>Diploma in Performance Management</li><li><strong> Course 11: </strong>Business Environment</li><li><strong> Course 12: </strong>Workplace Productivity Course</li><li><strong> Course 13: </strong>Diploma in Operations Management</li><li><strong> Course 14: </strong>Diploma In UK Employment Law</li><li><strong> Course 15: </strong>Equality &amp; Diversity</li><li><strong> Course 16: </strong>Conflict Management Training</li><li><strong> Course 17: </strong>Decision Making and Critical Thinking Training</li><li><strong> Course 18: </strong>Engagement Manager</li><li><strong> Course 19: </strong>Effective Communication Training Level-3</li><li><strong> Course 20: </strong>Emotional Intelligence and Human Behaviour</li><li><strong> Course 21: </strong>Negotiation Skills Certificate</li><li><strong> Course 22: </strong>Customer service</li><li><strong> Course 23: </strong>Compliance Risk and Management</li><li><strong> Course 24: </strong>Delegation Skills Training</li><li><strong> Course 25: </strong>Time Management</li></ul><p>Embarking on Level 7 Advanced Diploma in Strategic Learning and Development is more than just taking an online course; it's an investment in your future. By completing this Level 7 Advanced Diploma in Strategic Learning and Development bundle, you'll not only gain invaluable skills but also open doors to new career opportunities and advancements, boosting your earning potential.</p><p>Don't miss this chance to elevate your career and skillset. Enrol in Level 7 Advanced Diploma in Strategic Learning and Development today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Level 7 Advanced Diploma in Strategic Learning and Development?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of Level 7 Advanced Diploma in Strategic Learning and Development</li><li>Get <strong>a free student ID card</strong> with Level 7 Advanced Diploma in Strategic Learning and Development</li><li><strong>Lifetime access</strong> to the Level 7 Advanced Diploma in Strategic Learning and Development course materials</li><li>Get instant access to this Level 7 Advanced Diploma in Strategic Learning and Development course</li><li>Learn Level 7 Advanced Diploma in Strategic Learning and Development from anywhere in the world</li><li>24/7 tutor support with the Level 7 Advanced Diploma in Strategic Learning and Development course.</li><li>Level 7 Advanced Diploma in Strategic Learning and Development is an entirely online, interactive lesson with voice-over audio.</li></ul> <p><strong>Start your learning journey straightaway with our Level 7 Advanced Diploma in Strategic Learning and Development Training!</strong></p><p>Level 7 Advanced Diploma in Strategic Learning and Development premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Level 7 Advanced Diploma in Strategic Learning and Development is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the Level 7 Advanced Diploma in Strategic Learning and Development course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Level 7 Advanced Diploma in Strategic Learning and Development exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This Level 7 Advanced Diploma in Strategic Learning and Development course is ideal for:</strong></p><ul><li>Students seeking mastery in Level 7 Advanced Diploma in Strategic Learning and Development</li><li>Professionals seeking to enhance Level 7 Advanced Diploma in Strategic Learning and Development skills</li><li>Individuals looking for a Level 7 Advanced Diploma in Strategic Learning and Development-related career.</li><li>Anyone passionate about Level 7 Advanced Diploma in Strategic Learning and Development</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This <strong>Level 7 Advanced Diploma in Strategic Learning and Development</strong> doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This <strong>Level 7 Advanced Diploma in Strategic Learning and Development</strong> bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited  Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited  Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Learning & Development

Diploma in Education & Training (DET)

Diploma in Management Studies (DMS)

Diploma in Professional Studies (DPS)

Corporate Learning & Development

Institute of Leadership & Management (ILM)

Level 7 Advanced Diploma in Strategic Learning and Development

<p><strong>***24 Hour Limited Time Flash Sale***<br /><br /></strong><strong> Marketing Strategy: Digital &amp; Affiliate Marketing - CPD Certified Admission Gifts <br /><br /></strong><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Ready to take your marketing game to the next level? Did you know that in the UK, online retail sales are booming, accounting for over<strong> 28% of all retail spending</strong>? But with so much competition, how can you stand out and attract customers? This <strong>Marketing Strategy: Digital &amp; Affiliate Marketing</strong> bundle equips you with everything you need to become a digital marketing powerhouse.</p><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Marketing Strategy: Digital &amp; Affiliate Marketing bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>But that's not all. When you enrol in Marketing Strategy: Digital &amp; Affiliate Marketing Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this Marketing Strategy: Digital &amp; Affiliate Marketing Career Bundle:</strong></p><ul><li><strong>Course 01: </strong>Marketing Fundamentals</li><li><strong>Course 02: </strong>Retail Customer Service Training</li><li><strong>Course 03: </strong>Customer Relationship Management</li><li><strong>Course 04: </strong>Effective Email Marketing</li><li><strong>Course 05: </strong>The Ultimate Sales Training Blueprint: How To Master Sales</li><li><strong>Course 06: </strong>TikTok Marketing for Business</li><li><strong>Course 07: </strong>Instagram Marketing</li><li><strong>Course 08: </strong>Content Writing &amp; Copy Writing For SEO and Sales</li><li><strong>Course 09: </strong>Effective Communication Skills Diploma</li><li><strong>Course 10: </strong>Social Media Marketing Training</li><li><strong>Course 11: </strong>Sales Generation Course</li><li><strong>Course 12: </strong>Affiliate Marketing</li><li><strong>Course 13: </strong>LinkedIn Marketing &amp; Sales Lead Generation Blueprint</li><li><strong>Course 14: </strong>Sales Negotiation Training</li><li><strong>Course 15: </strong>Facebook Marketing</li><li><strong>Course 16: </strong>Digital Marketing Business Tips</li><li><strong>Course 17: </strong>Lead Generation with Attraction Marketing for Business</li><li><strong>Course 18: </strong>Social Media Strategy for Business</li><li><strong>Course 19: </strong>Visual Merchandising</li><li><strong>Course 20: </strong>Youtube Marketing Diploma</li><li><strong>Course 21: </strong>Digital Marketing - Growth Hacking Techniques</li><li><strong>Course 22: </strong>Sales &amp; Selling Management Course</li><li><strong>Course 23: </strong>Strategic Planning and Analysis for Marketing</li><li><strong>Course 24: </strong>Webinar Marketing Funnel</li><li><strong>Course 25: </strong>Pinterest Marketing</li><li><strong>Course 26: </strong>Telephone Skills Diploma</li><li><strong>Course 27: </strong>Creativity and Problem-Solving Skills</li><li><strong>Course 28: </strong>Personal and Networking Skills</li><li><strong>Course 29: </strong>Email Content Writing</li><li><strong>Course 30: </strong>Content Management</li></ul><p>With Marketing Strategy: Digital &amp; Affiliate Marketing, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner.</p><p><strong>Learning Outcomes of Marketing Strategy: Digital &amp; Affiliate Marketing</strong></p><ul><li>Understand the fundamentals of marketing and customer relationships.</li><li>Craft compelling email campaigns and write powerful sales copy.</li><li>Leverage TikTok, Instagram, and other social media platforms for maximum impact.</li><li>Master the art of affiliate marketing and generate passive income.</li><li>Develop exceptional communication and negotiation skills.</li><li>Gain the confidence to launch and succeed in your chosen marketing career.</li></ul><p>Don't let this opportunity pass you by. Enrol in Marketing Strategy: Digital &amp; Affiliate Marketing today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Marketing Strategy: Digital &amp; Affiliate Marketing?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of Marketing Strategy: Digital &amp; Affiliate Marketing</li><li>Get <strong>a free student ID card</strong> with Marketing Strategy: Digital &amp; Affiliate Marketing</li><li><strong>Lifetime access</strong> to the Marketing Strategy: Digital &amp; Affiliate Marketing course materials</li><li>Get instant access to this Marketing Strategy: Digital &amp; Affiliate Marketing course</li><li>Learn Marketing Strategy: Digital &amp; Affiliate Marketing from anywhere in the world</li><li>24/7 tutor support with the Marketing Strategy: Digital &amp; Affiliate Marketing course.</li></ul> <p><strong>Start your learning journey straightaway with our Marketing Strategy: Digital &amp; Affiliate Marketing Training!</strong></p><p>Marketing Strategy: Digital &amp; Affiliate Marketing premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Marketing Strategy: Digital &amp; Affiliate Marketing is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the Marketing Strategy: Digital &amp; Affiliate Marketing course. After passing the Marketing Strategy: Digital &amp; Affiliate Marketing exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Marketing Strategy: Digital &amp; Affiliate Marketing course is ideal for:</p><ul><li>Students seeking mastery in Marketing Strategy: Digital &amp; Affiliate Marketing</li><li>Professionals seeking to enhance Marketing Strategy: Digital &amp; Affiliate Marketing skills</li><li>Individuals looking for a Marketing Strategy: Digital &amp; Affiliate Marketing-related career.</li><li>Anyone passionate about Marketing Strategy: Digital &amp; Affiliate Marketing</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Marketing Strategy: Digital &amp; Affiliate Marketing doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Marketing Strategy: Digital &amp; Affiliate Marketing bundle will allow you to kickstart or take your career in the related sector to the next stage.</p><ul><li>Digital Marketing Manager</li><li>Content Marketing Specialist</li><li>Social Media Manager</li><li>Affiliate Marketer</li><li>Sales Consultant</li><li>Marketing Entrepreneur</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Linkedin Marketing

Digital Marketing

Video Marketing

Affiliate Marketing

Google Digital Marketing

Marketing Strategy: Digital & Affiliate Marketing - CPD Certified

<p><strong>***24 Hour Limited Time Flash Sale*** <br /><br /> Commercial Management (Logistic &amp; Supply Chain Management) - QLS Endorsed Admission Gifts  <br /><br /> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>In an era where over <strong>£500 billion worth of goods</strong> are moved annually in the UK alone, the efficiency of logistics and supply chain management becomes paramount. The "Commercial Management (Logistic &amp; Supply Chain Management)" bundle offers specialised courses designed to elevate your expertise and readiness in a sector that is the backbone of global commerce. Are you prepared to lead in this dynamic field, ensuring that goods and services are delivered efficiently and sustainably?</p><p>This robust educational bundle includes courses, ranging from <strong>Logistics and Supply Chain Management </strong>to specialised trainings in <strong>Retail Management</strong>, <strong>Transport Management</strong>, and <strong>Commercial Law</strong>. Each course is crafted to enhance your understanding of the complex logistics networks and supply chain processes. You'll learn how to manage and optimise <strong>Transport and Warehousing</strong>, navigate <strong>Legal Aspects of Commerce</strong>, and implement effective <strong>Import/Export </strong>strategies, all within a framework that emphasises strategic innovation.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01: </strong>Diploma in Logistics Management at QLS Level 5</li><li><strong>Course 02: </strong>Diploma in Supply Chain Management at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> Retail Management</li><li><strong>Course 04:</strong> Transport Manager</li><li><strong>Course 05:</strong> Import/Export</li><li><strong>Course 06:</strong> Warehouse Management Diploma</li><li><strong>Course 07:</strong> Commercial law</li></ul><p>Join in on this journey to become a leader in the crucial fields of logistics and supply chain management. By enroling in the "Commercial Management (Logistic &amp; Supply Chain Management)" bundle, you position yourself at the forefront of an industry critical to global economic health. Don't just participate in the marketplace-master it. Enrol in this course and enhance your career trajectory and develop the skills that will define the future of commerce!</p><p><strong>Learning Outcomes:</strong></p><ul><li>Optimise and manage supply chain and logistics operations effectively.</li><li>Strategically solve problems within global supply chains.</li><li>Navigate and apply commercial law in business transactions.</li><li>Manage retail operations aligning with current market demands.</li><li>Design and oversee transport logistics with efficiency.</li><li>Execute import/export operations adhering to legal standards.</li></ul><p><strong>Why Prefer this Course?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of the course</li><li>Get a <strong>Free Student ID Card</strong> with this training program (£10 postal charge will be applicable for international delivery)</li><li>The course is <strong>Affordable and Simple</strong> to understand</li><li>Get <strong>Lifetime Access</strong> to the course materials</li><li>The training program comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong> Course Curriculum </strong></p><p><strong>Course 01: Diploma in Logistics Management at QLS Level 5</strong></p><ul><li>Module 01: Introduction to Logistic Management</li><li>Module 02: Planning Framework for Logistics</li><li>Module 03: Supply Chain Management</li><li>Module 04: Logistics Management and Organisation</li><li>Module 05: Sourcing, Purchasing, and Procurement</li><li>Module 06: Channels of Distribution</li><li>Module 07: Supplier Relationship Management</li><li>Module 08: Inventory Planning and Management</li><li>Module 09: Principles of Warehousing</li><li>Module 10: Transport Management</li><li>Module 11: Negotiation Techniques</li><li>Module 12: Customer Service and Logistics</li><li>Module 13: Getting Started</li><li>Module 14: Understanding Lean</li><li>Module 15: Liker's Toyota Way</li><li>Module 16: The TPS House</li><li>Module 17: The Five Principles of Lean Business</li><li>Module 18: The First Improvement Concept (Value)</li><li>Module 19: The Second Improvement Concept (Waste)</li><li>Module 20: The Third Improvement Concept (Variation)</li><li>Module 21: The Fourth Improvement Concept (Complexity)</li><li>Module 22: The Fifth Improvement Concept (Continuous Improvement)</li><li>Module 23: The Improvement Toolkit</li><li>Module 24: Wrapping Up</li></ul><p><strong>Course 02: Diploma in Supply Chain Management at QLS Level 5</strong></p><ul><li>Module 01: Course Overview</li><li>Module 02: Getting Started</li><li>Module 03: The Evolution of the Supply Chain</li><li>Module 04: The Basic Supply Chain Structure</li><li>Module 05: Supply Chain Drivers</li><li>Module 06: Aligning Your Supply Chain with Business Strategy</li><li>Module 07: Managing Supply Chain Risks</li><li>Module 08: Tracking and Evaluating Supply Chain Data</li><li>Module 09: Troubleshooting Supply Chain Problems</li><li>Module 10: Sharing Supply Chain Activities</li><li>Module 11: Sustainable Supply Chain Strategies</li><li>Module 12: Applying Lean Techniques to the Supply Chain</li><li>Module 13: The Future of Supply Chain Management</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 5 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate:</strong> Free (Previously it was £12.99*7 = £91)</li><li><strong>CPD Hard Copy Certificate: </strong>Free (For The First Course: Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119)</strong></li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Future logistics managers</li><li>Supply chain professionals</li><li>Business management students</li><li>Aspiring import/export agents</li><li>Retail management personnel</li><li>Legal advisors in commerce</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this course.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Supply Chain Manager: £35,000 - £55,000</li><li>Logistics Coordinator: £25,000 - £40,000</li><li>Transport Manager: £30,000 - £50,000</li><li>Warehouse Manager: £27,000 - £45,000</li><li>Export Manager: £30,000 - £55,000</li><li>Retail Operations Manager: £28,000 - £48,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Logistics

Logistics Management

Transport & Logistics

Commercial Management (Logistic & Supply Chain Management) - QLS Endorsed

<p><strong>Unlock Your Potential and Land Your Dream Job with Our </strong><strong>Customer Service Representative </strong><strong>Online Training Course!</strong></p> <p>If you've ever considered working as a Customer Service Representative but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Customer Service Representative course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today in this Customer Service Representative course to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p><strong>Courses included in this Customer Service Representative Bundle: </strong> </p> <ul> <li><strong>Course 01</strong>: Customer Service Assistant</li><li><strong>Course 02</strong>: CRM - Customer Relationship Management</li><li><strong>Course 03</strong>: Phone-Based Customer Service</li><li><strong>Course 04</strong>: Minute Taking Course</li><li><strong>Course 05</strong>: Office Skills and Administration</li><li><strong>Course 06</strong>: Career Development</li><li><strong>Course 07</strong>: CV Writing</li><li><strong>Course 08</strong>: Workplace Productivity</li><li><strong>Course 09</strong>: Line Management</li><li><strong>Course 10</strong>: Life Coaching and Career Counselling</li></ul> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Customer Service Representative course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p>The Customer Service Representative course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Customer Service Representative. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Customer Service Representative course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Customer Service Representative training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Customer Service Representative training.</p> 
                        </div>

Training Express

Customer Service Representative Course

<p><strong>Unlock Your Potential and Land Your Dream Job with Our </strong><strong>Retail Customer Service </strong><strong>Online Training Course!</strong></p> <p>If you've ever considered working as a Retail Customer Service but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Retail Customer Service course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today in this Retail Customer Service course to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p><strong>Courses included in this Retail Customer Service Bundle: </strong></p> <ul> <li><strong>Course 01: </strong>Retail Customer Service - Level 3</li><li><strong>Course 02: </strong>Retail Management Diploma<strong><br /></strong></li><li><strong>Course 03: </strong>Retail Sales Assistant and Personal Shopper<strong><br /></strong></li><li><strong>Course 04: </strong>CRM - Customer Relationship Management<strong><br /></strong></li><li><strong>Course 05: </strong>Visual Merchandising Diploma<strong><br /></strong></li><li><strong>Course 06: </strong>Career Development<strong><br /></strong></li><li><strong>Course 07: </strong>CV Writing<strong><br /></strong></li><li><strong>Course 08: </strong>Workplace Productivity<strong><br /></strong></li><li><strong>Course 09: </strong>Line Management<strong><br /></strong></li><li><strong>Course 10: </strong>Life Coaching and Career Counselling</li></ul> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Retail Customer Service course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p>The Retail Customer Service course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Retail Customer Service. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Retail Customer Service course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. </p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Retail Customer Service training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Retail Customer Service training.</p> 
                        </div>

Retail Customer Service Course

<p><strong>Ready to elevate your customer service skills to the next level and carve out a successful career path?</strong> Introducing our Customer Service Diploma Level 3 with Complete Career Guide-an all-encompassing program designed to equip you with the expertise and knowledge needed to excel in the dynamic field of customer service.</p><p>Delve into modules covering essential topics such as understanding customer needs, mastering in-person and electronic service delivery, and effectively handling difficult situations. From establishing the right attitude to generating repeat business, each module is meticulously crafted to empower you with practical skills and strategies.</p><p>Additionally, benefit from a comprehensive career guide featuring courses aligned with Care Certificate Standards, including professional CV writing, communication skills training, career development, and more. Whether you're aiming to enhance your current role or pursue new opportunities, this course provides the tools and guidance to thrive in the competitive world of customer service. <strong>Are you ready to embark on this transformative journey?</strong></p><p><strong>________________________________________________________________________</strong></p><p><strong>Learning Outcomes: </strong></p><ul><li>Recognize the core values and mission of a business.</li><li>Cultivate a positive mindset for effective customer interactions.</li><li>Identify and address diverse customer requirements and concerns.</li><li>Implement strategies for fostering repeat business.</li><li>Enhance verbal and written communication techniques for customer service.</li><li>Acquire skills to recover difficult customers and know when to escalate.</li></ul><p><strong>________________________________________________________________________</strong></p><p><strong>Key Features:</strong></p><ul><li>CPD Certified Customer Service Diploma Level 3 With Complete Career Guide</li><li>10 Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong><strong>Course Curriculum:</strong></strong></p><ul><li><strong>Module 01:</strong> Who We Are and What We Do</li><li><strong>Module 02:</strong> Establishing Your Attitude</li><li><strong>Module 03:</strong> Identifying and Addressing Customer Needs</li><li><strong>Module 04:</strong> Generating Return Business</li><li><strong>Module 05:</strong> In-Person Customer Service</li><li><strong>Module 06:</strong> Giving Customer Service over the Phone</li><li><strong>Module 07:</strong> Providing Electronic Customer Service</li><li><strong>Module 08:</strong> Recovering Difficult Customers</li><li><strong>Module 09:</strong> Understanding When to Escalate</li><li><strong>Module 10:</strong> Communication Skills</li><li><strong>Module 11:</strong> To Do Lists</li><li><strong>Module 12:</strong> Organizing Your Inbox</li><li><strong>Module 13:</strong> Negotiation Techniques</li></ul><p><strong>________________________________________________________________________</strong></p><p><strong>Complete Career Guide for Customer Service Diploma Level 3 </strong><strong>(A to Z)</strong></p><p>List of career guide courses included in <strong>Customer Service Diploma Level 3 With Complete Career Guide:</strong></p><ul><li><strong>Course 01: Professional CV Writing and Job Searching</strong></li><li><strong>Course 02: Communication Skills Training</strong></li><li><strong>Course 03: Career Development Training</strong></li><li><strong>Course 04: Time Management</strong></li><li><strong>Course 05: Returning to Work Training</strong></li><li><strong>Course 06: Level 3 Diploma in Project Management</strong></li><li><strong>Course 07: Leadership Skills</strong></li><li><strong>Course 08: Body Language</strong></li><li><strong>Course 09: Interview and Recruitment</strong></li></ul><p><strong>Accreditation</strong></p><p>All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service .</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for:</p><ul><li>Individuals aspiring to excel in customer service roles.</li><li>Professionals seeking to enhance communication and problem-solving skills.</li><li>Those working in retail, hospitality, or service-oriented sectors.</li><li>Individuals aiming to improve their telephone and electronic customer service skills.</li><li>Anyone looking to develop negotiation techniques and organisational skills.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are:</p><ul><li>Customer Service Representative - £20K to 30K/year.</li><li>Call Centre Operator - £18K to 25K/year.</li><li>Retail Supervisor - £22K to 28K/year.</li><li>Sales Support Coordinator - £24K to 32K/year.</li><li>Administrative Assistant - £20K to 25K/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Customer Service Diploma Level 3 With Complete Career Guide Course

<p><strong>Unlock Your Potential and Land Your Dream Job with Our </strong><strong>Retail Advisor - Customer Service Excellence and Sales Techniques </strong><strong>Online Training Course!</strong></p> <p>If you've ever considered working as a Retail Advisor - Customer Service Excellence and Sales Techniques but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Retail Advisor - Customer Service Excellence and Sales Techniques course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today in this Retail Advisor - Customer Service Excellence and Sales Techniques course to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p><strong>Courses included in this Retail Advisor - Customer Service Excellence and Sales Techniques Bundle: </strong></p> <ul> <li>Course 01: Retail Management</li><li>Course 02: Retail Accountant</li><li>Course 03: Visual Merchandising Diploma</li><li>Course 04: Sales: Psychology of Customers</li><li>Course 05: Business Studies</li><li>Course 06: Career Development</li><li>Course 07: CV Writing</li><li>Course 08: Workplace Productivity</li><li>Course 09: Line Management</li><li>Course 10: Life Coaching and Career Counselling</li></ul> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Retail Advisor - Customer Service Excellence and Sales Techniques course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p>The Retail Advisor - Customer Service Excellence and Sales Techniques course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Retail Advisor - Customer Service Excellence and Sales Techniques. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Retail Advisor - Customer Service Excellence and Sales Techniques course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The Retail Advisor - Customer Service Excellence and Sales Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Retail Advisor - Customer Service Excellence and Sales Techniques training.</p> 
                        </div>

Retail Advisor - Customer Service Excellence and Sales Techniques Course

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!</strong></p><p>The fashion industry is a fast-paced and ever-changing field, which makes it an exciting and challenging area to work in. This Fashion Store Assistant bundle is designed to equip you with the essential knowledge and skills needed to succeed in the fashion retail industry. The bundle includes 11 courses that cover a range of topics from visual merchandising to fashion law, social media marketing to customer service, and much more.</p><p>The first course in the bundle is QLS-endorsed, and you will receive a QLS hardcopy certificate for free upon completion. The QLS hardcopy certificate is an industry-recognized credential that can help you stand out in a competitive job market. The rest of the courses are relevant and CPD-QS accredited, ensuring that you receive high-quality and up-to-date training.</p><p>With this bundle, you will learn how to create engaging visual displays, manage products effectively, provide excellent customer service, and develop marketing strategies to promote fashion brands. You will also learn about fashion law, personal branding, and fashion blogging, which will help you stay informed about the latest trends and regulations in the industry.</p><p>Enrol in this bundle today and take the first step towards a successful career in the fashion retail industry.</p><p><strong>This Fashion Store Assistant </strong><strong>Bundle Package includes:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Fashion Store Assistant at QLS Level 5</li></ul><p><strong>10 Premium Additional CPD QS Accredited Courses -</strong></p><ul><li><strong>Course 01: </strong>Visual Merchandising Diploma</li><li><strong>Course 02: </strong>Retail Management Skills</li><li><strong>Course 03:</strong> Understanding Retail Operations</li><li><strong>Course 04: </strong>Product Management</li><li><strong>Course 05:</strong> Customer Service Training</li><li><strong>Course 06:</strong> Sales and Marketing Coordinator</li><li><strong>Course 07:</strong> Fashion and Lifestyle Blogger Course</li><li><strong>Course 08:</strong> Fashion Law</li><li><strong>Course 09: </strong>Ultimate Social Media Marketing course</li><li><strong>Course 10: </strong>Diploma in Personal Branding</li></ul><p><strong>Why Prefer This Fashion Store Assistant </strong><strong>Bundle?</strong></p><ul><li>You will receive a completely free certificate from the Quality Licence Scheme</li><li>Option to purchase 10 additional certificates accredited by CPD</li><li>Get a free Student ID Card - (£10 postal charges will be applicable for international delivery)</li><li>Free assessments and immediate success results</li><li>24/7 Tutor Support</li></ul> <p><strong>After taking this Fashion Store Assistant </strong><strong>bundle courses, you will be able to learn:</strong></p><p>By completing this Fashion Store Assistant bundle, you will:</p><ul><li>Understand the principles of visual merchandising and how to create effective displays.</li><li>Develop retail management skills, including inventory management, sales tracking, and customer service.</li><li>Learn about retail operations and how to optimise processes to maximise profits.</li><li>Gain product management knowledge, including product development, pricing strategies, and supply chain management.</li><li>Learn how to provide excellent customer service and handle customer complaints effectively.</li><li>Develop sales and marketing skills, including social media marketing, email marketing, and content creation.</li><li>Gain an understanding of fashion law and the legal aspects of the industry.</li><li>Learn how to develop a personal brand and become a successful fashion and lifestyle blogger.</li></ul><p><strong>***Curriculum breakdown of Fashion Store Assistant</strong><strong>***</strong></p><ul><li><strong>Module 01:</strong> An Introduction to Personal Shopper</li><li><strong>Module 02: </strong>Planning and Analysis</li><li><strong>Module 03: </strong>Factors in Buying Clothes</li><li><strong>Module 04: </strong>Fashion and Trends</li><li><strong>Module 05:</strong> Communication and Protocol</li><li><strong>Module 06: </strong>Understanding Consumer Behaviour</li><li><strong>Module 07: </strong>Developing Relationship with Customer</li><li><strong>Module 08:</strong> Attracting Potential Customers</li><li><strong>Module 09: </strong>Product Sales</li><li><strong>Module 10: </strong>The Business Plan</li><li><strong>Module 11: </strong>The Business Marketing</li></ul><p><strong>How is the Fashion Store Assistant </strong><strong>Bundle Assessment Process?</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Fashion Store Assistant bundle is suitable for anyone who wants to pursue a career in the fashion retail industry, including:</p><ul><li>Retail sales associates who want to advance their careers.</li><li>Fashion merchandisers who want to expand their knowledge and skills.</li><li>Fashion bloggers who want to develop their personal brand.</li><li>Entrepreneurs who want to start their own fashion business.</li><li>Anyone interested in the fashion retail industry.</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Fashion store assistant - £18,000 - £22,000 per year</li><li>Retail sales associate - £17,000 - £21,000 per year</li><li>Visual merchandiser - £20,000 - £25,000 per year</li><li>Marketing coordinator - £23,000 - £27,000 per year</li><li>Social media manager - £25,000 - £30,000 per year</li><li>Fashion blogger - £20,000 - £25,000 per year</li><li>Personal stylist - £20,000 - £25,000 per year</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD QS Accredited Certificate </h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD QS Accredited Certificate </h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>Diploma in Fashion Store Assistant at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Fashion Store Assistant Diploma - CPD Certified

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!<br />Get FREE 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment.</strong></p><p>If you wish to gain a solid and compact knowledge of Blogging: Fashion and Lifestyle and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive Bundle designed by professionals.</p><p>This bundle package includes 1 premium, <strong>The Quality Licence Scheme-endorsed </strong>course, 10 additional <strong>CPD accredited certificate </strong> courses, expert assistance, and a <strong>FREE courses assessment. </strong>Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees.</p><p><strong>This Bundle Package includes:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Fashion and Lifestyle Blogger Training at QLS Level 5</li></ul><p><strong>10 Additional CPDQS Accredited Premium Courses -</strong></p><ul><li><strong>Course 01: </strong>Blogging Fundamentals</li><li><strong>Course 02: </strong>Creative Writing</li><li><strong>Course 03: </strong>Newspaper Journalism</li><li><strong>Course 04: </strong>Content Management Strategy</li><li><strong>Course 05: </strong>Proofreading &amp; Copyediting - CPD Accredited</li><li><strong>Course 06: </strong>Touch Typing Masterclass</li><li><strong>Course 07: </strong>Modern Copywriting Techniques</li><li><strong>Course 08: </strong>Revamp Your Closet</li><li><strong>Course 09: </strong>Social Media Marketing Strategy</li><li><strong>Course 10: </strong>Diploma in Creative Problem Solving</li></ul><p>Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace.</p><p>This premium online bundle course, named Fashion and Lifestyle Blogging, supports your professional growth with Quality Licence Scheme endorsement, as well as <strong>CPDQS </strong>accreditation. You'll be able to practice on your own time and at your speed while still gaining an endorsed certificate.</p><p>You'll get an unrivaled learning experience, as well as a<strong> free student ID card</strong>, which is included in the course price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>With this high-quality Blogging: Fashion and Lifestyle package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also answers to all of your questions.</p><p>The course materials of Blogging: Fashion and Lifestyle are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors.</p><p><strong>Why Prefer this Blogging: Fashion and Lifestyle Bundle Course?</strong></p><ul><li>Upon successful completion of the bundle, you will receive a completely <strong> free certificate from the Quality Licence Scheme.</strong></li><li>Option to receive 10 additional certificates accredited by <strong>CPDQS</strong> to expand your knowledge.</li><li><strong>Student ID card</strong> with amazing discounts - completely for <strong> FREE</strong>! (£10 postal charge will be applicable for international delivery)</li><li>Our bundle's learning materials have engaging voiceover and visual elements for your convenience.</li><li>For a period of 12 months, you will have 24/7 access to all bundle course material.</li><li>Complete the bundle, at your own pace.</li><li>Each of our students gets full 24/7 tutor support</li><li>After completing our Bundle, you will receive efficient assessments and immediate results.</li></ul> <p>Start your learning journey straight away with this Blogging: Fashion and Lifestyle Bundle &amp; take a step toward a brighter future!</p><p><strong>*** Course Curriculum ***</strong></p><p><strong>Course 1: Diploma in Fashion and Lifestyle Blogger Training at QLS Level 5</strong></p><p><strong>Module 1: Introduction to Blogging</strong></p><ul><li>Blog</li><li>Fashion and Lifestyle Blogs</li><li>Why Start Blogging?</li><li>Daily Life</li></ul><p><strong>Module 2: Target Audience</strong></p><ul><li>Blog Target Audience</li><li>Finding Blog Target Audience</li><li>Creating Target Audience Persona</li></ul><p><strong>Module 3: Getting Started</strong></p><ul><li>Choosing a Platform</li><li>Choosing a Name</li><li>Design</li><li>Layout</li><li>Domain &amp; Hosting</li><li>Costing</li></ul><p><strong>Module 4: Writing for Bloggers</strong></p><ul><li>Writing Blogs</li><li>Scheduling</li><li>Adding Hyperlinks</li><li>Final Thoughts</li></ul><p><strong>Module 5: Content Development</strong></p><ul><li>Writing Your First Post</li><li>Engagement</li><li>Conformity &amp; Originality</li><li>Planning &amp; Scheduling</li><li>Content Calendars</li></ul><p><strong>Module 6: Photography &amp; Imagery</strong></p><ul><li>Imagery</li><li>Cameras</li><li>Shooting Your Photos</li><li>Editing</li><li>Storing &amp; Sharing Photos</li></ul><p><strong>Module 7: Staying Social</strong></p><ul><li>Importance of Staying Social</li><li>The Platforms</li><li>Do's &amp; Don'ts</li><li>Writing Your Social Bio</li><li>Social Media Strategies</li><li>Traffic &amp; Social Media Platform</li><li>Trend</li></ul><p><strong>Module 8: Working with Brands</strong></p><ul><li>First Steps</li><li>Keeping it Professional</li><li>Making the Right Impression</li><li>Ways of Working with Brands</li><li>Getting the Most Out of a Brand Relationship</li></ul><p><strong>Module 9: Networking</strong></p><ul><li>Your Brand</li><li>Blogger Meet-ups</li><li>Connecting in the Blogosphere</li><li>Social Media Shout Out/Mention</li><li>Important Growth for Your Blog</li></ul><p><strong>Module 10: Monetising Your Blog</strong></p><ul><li>Affiliate Marketing</li><li>Pay-Per-Click Advertising</li><li>Adding Brands to Your Site</li><li>Sponsorship</li><li>Modelling</li><li>Becoming a Full-Time Blogger</li><li>Financial responsibility</li></ul><p><strong>Module 11: Building a Brand</strong></p><ul><li>Brand Story</li><li>Branding Yourself</li><li>Becoming Business Minded</li><li>Timing</li><li>Consistency is key</li></ul><p><strong>Module 12: Growing as a Blogger</strong></p><ul><li>Educating Ownself</li><li>Pay for Traffic</li><li>Manage your Subscriptions</li><li>Setting Goals &amp; Moving Forward</li></ul><p><strong>Course 2: Blogging Fundamentals</strong></p><ul><li>Week 1 - Introduction to Building a Blog</li><li>Week 2 - Organization &amp; Mindset</li><li>Week 3 - Building Out the Core Structure of Your Blog</li><li>Week 4 - Leveraging Interviews for Success</li></ul><p><strong>Course 3: Creative Writing</strong></p><ul><li>Module 1: Introduction</li><li>Module 2: The Development of Creative Writing</li><li>Module 3: Novel Writing</li><li>Module 4: Writing Non-Fiction</li><li>Module 5: Creating Fictional Characters</li><li>Module 6: Writing Realistic Dialogue</li><li>Module 7: Writing Horrors, Thriller &amp; Murder Stories</li><li>Module 8: Writing for Children</li><li>Module 9: Writing Poetry</li><li>Module 10: Proposal Writing</li><li>Module 11: Critical Thinking</li><li>Module 12: Business Writing</li><li>Module 13: Other Writings</li><li>Module 14: Editing, Evaluating &amp; Getting Published</li></ul><p><strong>Course 4: Newspaper Journalism</strong></p><ul><li>Module 1: Introduction</li><li>Module 2: History &amp; Development of Newspaper Journalism</li><li>Module 3: Interviewing for Newspaper Journalism</li><li>Module 4: News Writing</li><li>Module 5: News Production</li><li>Module 6: News Reporting</li><li>Module 7: Writing Skills for Newspaper Journalists</li><li>Module 8: Newspaper Journalism law</li><li>Module 9: Court Reporting</li><li>Module 10: Journalism Ethics</li><li>Module 11: Niche Journalism</li><li>Module 12: Tips on Writing a Good Feature Story</li><li>Module 13: Health &amp; Safety for Journalists</li></ul><p><strong>Course 5: Content Management Strategy</strong></p><ul><li>Module 1: Introduction</li><li>Module 2: CMS</li><li>Module 3: Basics of Content Management Systems</li><li>Module 4: Content Strategy</li><li>Module 5: Content Marketing</li><li>Module 6: Content Marketing Tools &amp; Tactics</li><li>Module 7: Content Marketing Strategy</li></ul><p><strong>Course 6: Proofreading &amp; Copyediting</strong></p><ul><li>Module 1: Proofreading Basics</li><li>Module 2: Applying the Style Guide</li><li>Module 3: Spelling &amp; Grammar</li><li>Module 4: Proofreading on Paper</li><li>Module 5: Proofreading On-Screen</li><li>Module 6: Copy-Editing Basics</li><li>Module 7: The Use of Language</li><li>Module 8: Checking Accuracy &amp; Facts</li><li>Module 9: The Beginning &amp; The End</li><li>Module 10: Legal Checks</li><li>Module 11: Finding Work &amp; Developing Your Career</li></ul><p><strong>Course 7: Touch Typing Masterclass</strong></p><ul><li>Introduction</li><li>How to Set up Your Computer</li><li>How to type the letters F &amp; J</li><li>How to type the letters D &amp; K</li><li>How to type the letters S &amp; L</li><li>How to type the letter A &amp;; (semicolon)</li><li>How to type the letters E &amp; I</li><li>How to type the letters R &amp; U</li><li>How to type the letters T &amp; O</li><li>How to type CAPITAL letters</li><li>How to type the letter C &amp;, (Comma)</li><li>How to type the letters G &amp; H</li><li>How to type the letters N &amp; V</li><li>How to type the letters W &amp; M</li><li>How to type the letters Q &amp; P</li><li>How to type the letters B &amp; Y</li><li>How to type the letters Z &amp; X</li><li>How to type Colon &amp; Semicolon, Full Stop &amp; Comma</li><li>How to type Question Mark &amp; Exclamation Mark, Dash, Parentheses &amp; Quotation Marks</li></ul><p><strong>Course 8: Modern Copywriting Techniques</strong></p><ul><li>Screenwriting</li><li>Copywriting</li></ul><p><strong>Course 9: Revamp Your Closet</strong></p><ul><li>Module 1: An Overview</li><li>Module 2: Organisation of Closet</li><li>Module 3: Renovation of Closet</li><li>Module 4: Building &amp; Improvement of Closet</li><li>Module 5: Maximising, Budgeting &amp; Trading of Closet</li><li>Module 6: Professional &amp; Business Aspects of Closet Organising</li></ul><p><strong>Course 10: Social Media Marketing Strategy</strong></p><ul><li>The Rise of Social Media</li><li>Conducting Market Analysis</li><li>Auditing Social Media</li><li>Setting Goals &amp; Selecting Platforms</li><li>Creating the Social Media Policy</li><li>Integrating Marketing Strategies</li><li>Developing Effective Content</li><li>Understanding the Popular Platforms</li><li>Launching Successful Campaigns</li><li>Managing the Community</li><li>Providing Customer Service</li><li>Measuring, Analyzing &amp; Reporting</li><li>The Social Media Strategist Career</li></ul><p><strong>Course 11: Diploma in Creative Problem Solving</strong></p><ul><li>Module 1: Problem Solving Method</li><li>Module 2: Information Gathering</li><li>Module 3: Problem Definition</li><li>Module 4: Preparing for Brainstorming</li><li>Module 5&amp;6: Generating Solutions (I)&amp;(II)</li><li>Module 7: Analyzing Solutions</li><li>Module 8: Selecting a Solution</li><li>Module 9: Planning Your Next Steps</li><li>Module 10: Recording Lessons Learned</li></ul><p><strong>How is the Blogging: Fashion and Lifestyle Bundle Assessment Process?</strong></p><p>We offer an integrated assessment framework to make the process of evaluation &amp; accreditation for learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, &amp; the score will be shown for your review. The passing score for each test will be set at 60%.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Bundle Right for You?</strong></p><p>The Blogging: Fashion and Lifestyle package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details.</p><p>From the comfort of your own home, study the package and expand your professional skillset!</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The Blogging: Fashion and Lifestyle Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation.</p><p>All students must be over the age of 16 and have a passion for learning and literacy.</p><p>You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the bundle package at your own speed.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Studying the bundle is intended to assist you in obtaining the job of your dreams, or even the long-awaited promotion. With the support and guidance of our package, you will learn the important skills and knowledge you need to succeed in your professional life.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally.</p></div>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>International students are subject to a £10 delivery fee for their orders, based on their location.</p></div>
        <h4>Diploma in Fashion and Lifestyle Blogger Training at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Blogging: Fashion and Lifestyle - CPD Certified

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Professional Skills Course (PSC)

Providing Outstanding Customer Service

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
<p>
							
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GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
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