Name: Administrative Management Advanced Diploma
Price: 12 GBP
Availability: InStock

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General Admission

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<h2 fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Personal Assistant: Executive Secretary Training Overview</span></h2></div><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">
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</span><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Personal Assistant: Executive Secretary Training Course is yet another &#39;Teacher&#39;s Choice&#39; course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Personal Assistant: Executive Secretary Training Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Consisting of several modules, the course teaches you everything you need to succeed in this profession.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Personal Assistant: Executive Secretary Training Course Curriculum</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Module 01 Executive PA</li><li fr-original-style="" style="box-sizing: border-box;">Module 02 Effective Administration Skills</li><li fr-original-style="" style="box-sizing: border-box;">Module 03 Business Etiquette _ Telephone Skills</li><li fr-original-style="" style="box-sizing: border-box;">Module 04 Representing Company _ the Boss</li><li fr-original-style="" style="box-sizing: border-box;">Module 05 Mail Services</li><li fr-original-style="" style="box-sizing: border-box;">Module 06 Traveling Arrangements</li><li fr-original-style="" style="box-sizing: border-box;">Module 07 Meeting _ Conferences</li><li fr-original-style="" style="box-sizing: border-box;">Module 08 Business Writing _ Communication Skills</li><li fr-original-style="" style="box-sizing: border-box;">Module 09 Record Keeping _ Organisational Skills</li><li fr-original-style="" style="box-sizing: border-box;">Module 10 Planning and Scheduling</li></ul></div>
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<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why Choose Teachers Training</strong></h3></div>
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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Some of our website features are:</p></div>
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This is a dedicated website for teaching
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24/7 tutor support
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Interactive Content
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Affordable price
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Courses accredited by the UK&#39;s top awarding bodies
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100% online 
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Flexible deadline
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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">No formal entry requirements. You need to have:</p></div>
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Passion for learning
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A good understanding of the English language
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Be motivated and hard-working
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Over the age of 16.
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<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification</strong></h3></div>
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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">CPD Certification from The Teachers Training</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You can get your digital certificate (PDF) for &pound;4.99 only</li><li fr-original-style="" style="box-sizing: border-box;">Hard copy certificates are also available, and you can get one for only &pound;10.99</li><li fr-original-style="" style="box-sizing: border-box;">You can get both PDF and Hard copy certificates for just &pound;12.99!</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</p></div>
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The Teachers Training

Secretarial & PA

Executive Personal Assistance

Teacher Training

Trainers Course

Teaching & Training

Master the essential skills to become an indispensable Personal Assistant with our comprehensive Executive Secretary Training course. Learn effective communication, time management, organization, and problem-solving techniques to excel in supporting high-level executives and managing administrative tasks efficiently. Enroll now and elevate your career to new heights!

Personal Assistant: Executive Secretary Training

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	<blockquote><p>Are you currently an executive assistant or are you aspiring to be one? This course will teach you how to be the best executive and personal assistant your boss could ever imagine.</p></blockquote>
<h3><b>Description: </b></h3>
<p><span>Being an executive and personal assistant requires having the same skills and knowledge of the person you are assisting with.</span><span> In this course, you will adequately</span><span> learn how to work as an </span><span>executive assistant with the demanding bosses</span><span> and help them in executing their functions well. </span><span>You will know</span><span> how to adapt to their styles of management. Learn how to communicate through written, verbal and nonverbal methods. Explore your time management skills and know how to manage meetings effectively. More importantly, you will know how to use all the tools of the trade effectively </span><span>in this course.</span></p>
<h3><b>Who is the course for?</b></h3>
<ul>
<li><span>Current executive and personal assistants who want to improve their administrative skills.</span></li>
<li><span>People who have an interest in becoming an executive or personal assistant</span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><b>Assessment:  </b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. </span></li>
</ul>
<h3><b>Certification: </b></h3>
<ul>
<li><span>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. </span></li>
<li><span>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</span></li>
</ul>
<h3><b>Why choose us?</b></h3>
<ul>
<li><span>Affordable, engaging &amp; high-quality e-learning study materials;</span></li>
<li><span>Tutorial videos/materials from the industry leading experts;</span></li>
<li><span>Study in a user-friendly, advanced online learning platform;</span></li>
<li><span>Efficient exam systems for the assessment and instant result; </span></li>
<li><span>The UK &amp; internationally recognised accredited qualification;</span></li>
<li><span>Access to course content on mobile, tablet or desktop from anywhere anytime;</span></li>
<li><span>The benefit of career advancement opportunities;</span></li>
<li><span>24/7 student support via email.</span></li>
</ul>
<h3><b>Career Path:</b></h3>
<p><span>The Executive and Personal Assistant Training Course would be beneficial for the following careers:</span></p>
<ul>
<li><span>Assistant Manager</span></li>
<li><span>Entrepreneur Assistant</span></li>
<li><span>Executive Assistant</span></li>
<li><span>Legal Secretary</span></li>
<li><span>Medical Secretary</span></li>
<li><span>Personal Assistant.</span></li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Executive Secretarial and Personal Assistant Training Course - Updated Version</td>
				</tr>
								<tr>
					<td colspan="4">Executive PA</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 1: Introduction to Personal Assistant</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 2: Business Telephone Skills</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 3: Representing Your Boss and Company</td>
					<td> </td>
					<td><span><i></i> 00:37:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 4: Mail Services and Shipping</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 5: Travel Arrangements</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 6: Organising Meeting and Conferences</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 7: Time Management</td>
					<td> </td>
					<td><span><i></i> 00:38:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 8: Record Keeping and Filing Systems</td>
					<td> </td>
					<td><span><i></i> 00:31:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 9: Business Writing Skills</td>
					<td> </td>
					<td><span><i></i> 00:43:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10: Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 12: Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 13: Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:49:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 14: Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 15: Professional Conduct and Ethics</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Legal Secretary</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Introduction to Legal Secretary</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: English Law &amp; Legal Systems</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: The Legal Workplace &amp; Professionals</td>
					<td> </td>
					<td><span><i></i> 00:47:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Law of Contract &amp; Law of Tort</td>
					<td> </td>
					<td><span><i></i> 00:31:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 05: Wills, Probate and Estate Law Practice</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 06: Property Law &amp; Conveyancing Practice</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 07: Family Law and Insurance Practice</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 08: Professional Writings and Documents</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 09: Document Proofreading and Editing</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10: Meeting Management &amp; Minute Taking</td>
					<td> </td>
					<td><span><i></i> 01:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Customer Service and Telephone Handling Skills</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 12: Data Management and Record-Keeping</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 13: Other Essential Skills for Secretarial Role</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 14: Professional Conduct and Ethics</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Executive Secretarial and Personal Assistant Training Course - Old Version</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Working with Your Manager</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Administrative Soft Skills</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Effective Time Management</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Meeting Management</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Tools of the Trade (I)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Tools of the Trade (II)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Being an Effective Gatekeeper</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Organizational Skills</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Confidentiality Guidelines</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Special Tasks</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Activities</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Executive and Personal Assistant Training Course- Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Recommended Reading</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recommended Reading: Executive Secretarial and Personal Assistant Training Course</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Refer A Friend</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Refer A Friend</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Executive and Personal Assistant Training Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Executive and Personal Assistant Training Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificates and Transcripts</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Personal Assistant

Executive Assistant

Executive Secretarial and Personal Assistant Training Course

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			<h2>Overview
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					<p><span>This comprehensive course on </span><b><span>Office Admin and Reception</span></b> will deepen your understanding on this topic.</p><p><span><span>After successful completion of this course you can acquire the required skills in this sector. This </span><b>Office Admin and Reception</b> comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.</span></p><p><span><span>So enrol in this course today to fast track your career ladder.</span></span></p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</p>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this </span><b><span>Office Admin and Reception</span></b>. It is available to all students, of all academic backgrounds.</p>					</div>
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			<h2>Requirements</h2>		</div>
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					<p><span>Our </span><b><span>Office Admin and Reception</span></b> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p><span><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></span></p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</p><ul><li>Open doors of opportunities</li><li>Increase your adaptability</li><li>Keep you relevant</li><li>Boost confidence</li></ul><p>And much more!</p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>17 sections • 56 lectures • 11:17:00 total length</p></div><div><div><div><div><div></div></div></div></div><div><div><div><div><div><div><p>•Module 01: Introduction to Reception and Receptionist: 00:28:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 02: Business Telephone Skills: 00:21:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 03: Representing Your Boss and Company: 00:36:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 04: Mail Services and Shipping: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 05: Travel Arrangements: 00:26:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 06: Organising Meeting and Conferences: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 07: Time Management: 00:37:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 08: Record Keeping and Filing Systems: 00:30:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 09: Business Writing Skills: 00:42:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 10 :Organisational Skills: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 11: Communication Skills: 00:27:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 12: Customer Service: 00:18:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 13: Effective Planning and Scheduling: 00:48:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 14: Invoicing/Petty Cash: 00:29:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Module 15: Business Environment: 00:18:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•How to Get the most of the course: 00:01:00</p></div><div><div><p>•Text formulas in Excel: 00:08:00</p></div><div><div><p>•Text Formulas Exercise: 00:01:00</p></div><div><div><p>•Text Formulas Exercise (answers): 00:01:00</p></div><div><div><p>•Mathematical Formulas In Excel: 00:04:00</p></div><div><div><p>•Mathematical Formulas Exercise: 00:01:00</p></div><div><div><p>•Mathematical Formulas Exercise (answers): 00:01:00</p></div><div><div><p>•Date and Time Formulas In Excel: 00:05:00</p></div><div><div><p>•Date and Time Formulas Exercise: 00:01:00</p></div><div><div><p>•Date and Time Exercise Formulas (answers): 00:01:00</p></div><div><div><p>•Logic Formulas In Excel: 00:12:00</p></div><div><div><p>•Logic Formula Exercise: 00:01:00</p></div><div><div><p>•Logic Formula Exercise (answers): 00:01:00</p></div><div><div><p>•Financial Formula In Excel: 00:06:00</p></div><div><div><p>•Financial Formula Exercise: 00:01:00</p></div><div><div><p>•Financial Formula Exercise (answers): 00:02:00</p></div><div><div><p>•Informational Formula In Excel: 00:04:00</p></div><div><div><p>•Informational Formula Exercise: 00:01:00</p></div><div><div><p>•Informational Formula Exercise (answers): 00:01:00</p></div><div><div><p>•Getting Traffic To Your Site: 01:00:00</p></div><div><div><p>•Menu Example with Excel Vlookup: 00:08:00</p></div><div><div><p>•Wildcard Search with Excel Vlookup: 00:09:00</p></div><div><div><p>•Looking to the Left with Excel Vlookup: 00:17:00</p></div><div><div><p>•2-Way Lookup: 00:14:00</p></div><div><div><p>•Comparing Lists with Excel Vlookup: 00:03:00</p></div><div><div><p>•Microsoft Excel Vlookup Tips and Tricks: 00:14:00</p></div><div><div><p>•Power Query Intro and Excel version: 00:03:00</p></div><div><div><p>•Excel Power Query - Introduction: 00:03:00</p></div><div><div><p>•Enabling M in Power Query: 00:02:00</p></div><div><div><p>•Transform Data - Trim in Excel Power Query: 00:05:00</p></div><div><div><p>•Transform Data - Format Dates and Values in Excel Power Query: 00:02:00</p></div><div><div><p>•Simple Expressions: 00:08:00</p></div><div><div><p>•Simple Expressions - Nested Expressions: 00:03:00</p></div><div><div><p>•Transform Data - Parsing URLs in Excel Power Query: 00:05:00</p></div><div><div><p>•Variables: 00:08:00</p></div><div><div><p>•Formatting Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Table Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Editing Excel Keyboard Shortcuts: 00:05:00</p></div><div><div><p>•Formula Excel Keyboard Shortcuts: 00:03:00</p></div><div><div><p>•Workbook Excel Keyboard Shortcuts: 00:02:00</p></div><div><div><p>•Handy Excel Shortcuts Keyboard Shortcuts: 00:05:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

Office Skills & Productivity

Office Management

Computer Skills

Office Administration

Office Admin and Reception

<p>Business Management course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Business Management course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p>Business Management Bundle includes:</p><ul><li><strong>Course 01:</strong> Business Management</li><li><strong>Course 02:</strong> Business Compliance Officer</li><li><strong>Course 03:</strong> Education for Business Managers and Administrators</li></ul><p>To become successful in your Business Management profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Business Management training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p>The training materials of this Business Management course are available online for you to learn at your own pace and fast-track your career with ease.</p><p><strong>Learning Outcomes:</strong></p><p>By the end of the Business Management course, learners will be able to:</p><ul><li>Learn the role and skills needed to be an HR or be a member of the human resource team</li><li>Supervise others and make improvements in their work</li><li>Make plans and set goals, learn effective time management and how to organise themselves</li><li>Develop efficient teamwork in the workplace and know the process of facilitation</li><li>Structure their meeting to make them more productive and meet the agendas</li><li>Improve their communication skills and know how to use body language to their advantage</li><li>Solve problems of all kind with maintaining workplace professionalism</li><li>Cope well with change, risk, conflict, crisis and stress</li><li>Know the business etiquette and understand business ethics</li><li>Master the craft of negotiation</li><li>Maintain health and safety at work by knowing the fundamentals of first aid.</li></ul><p><strong>Key Features of the Business Management Course :</strong></p><ul><li><strong>CPD Certified</strong></li><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li><li>Lifetime Access</li><li>Free Retake Exam</li></ul><p><strong>*** Additional Gifts ***</strong></p><ul><li><strong>Free Life Coaching Course</strong></li></ul><p><strong>*** (Offer Ends Soon) ***</strong></p><p><strong>Business Management Course Curriculum</strong></p><p><strong>Course 01: Business Management</strong></p><p>Module 01</p><ul><li>Accounting Concepts and Standards</li></ul><p>Module 02:</p><ul><li>Balance Sheet</li></ul><p>Module 03</p><ul><li>Income statement</li></ul><p>Module 04</p><ul><li>Financial statements</li></ul><p>Module 05</p><ul><li>Cash Flow Statements</li></ul><p>Module 06</p><ul><li>Understanding Profit and Loss Statement</li></ul><p>Module 07</p><ul><li>Financial Budgeting and Planning</li></ul><p>Module 08</p><ul><li>Introduction to Finance</li></ul><p>Module 09</p><ul><li>Essential Skill for Financial Advisor</li></ul><p>Module 10</p><ul><li>Financial Planning</li></ul><p>Module 11</p><ul><li>Financial Risk Management and Assessment</li></ul><p>Module 12</p><ul><li>Investment Planning</li></ul><p>Module 13</p><ul><li>Business Processes</li></ul><p>Module 14</p><ul><li>Ratio Analysis</li></ul><p>Module 15</p><ul><li>Planning &amp; Forecasting Operations</li></ul><p>Module 16</p><ul><li>Ten Common Statistical Mistakes</li></ul><p>Module 17</p><ul><li>Needs Assessment</li></ul><p>Module 18</p><ul><li>Business Analysis Planning</li></ul><p>Module 19</p><ul><li>Strategy Analysis</li></ul><p>Module 20</p><ul><li>Stakeholder Analysis</li></ul><p>Module 21</p><ul><li>Business Development and Succession Planning</li></ul><p>Module 22</p><ul><li>Process Management</li></ul><p>Module 23</p><ul><li>Supply Chain Management</li></ul><p>Module 24</p><ul><li>Procurement &amp; Purchasing Management</li></ul><p>Module 25</p><ul><li>Project Management</li></ul><p>Module 26</p><ul><li>Business Analysis Planning and Monitoring</li></ul><p>Module 27</p><ul><li>Strategic Analysis and Product Scope</li></ul><p>Module 28</p><ul><li>Quality Management</li></ul><p>Module 29</p><ul><li>Negotiation Techniques</li></ul><p>Module 30</p><ul><li>Communication Skills</li></ul><p>Module 31</p><ul><li>Skills of an Effective Administrator</li></ul><p>Module 32</p><ul><li>What is Marketing?</li></ul><p>Module 33</p><ul><li>Common Marketing Types (I)</li></ul><p>Module 34</p><ul><li>Common Marketing Types (II)</li></ul><p>Module 35</p><ul><li>Business Etiquette</li></ul><p>Module 36</p><ul><li>Introduction to Strategic Management Business</li></ul><p>Module 37</p><ul><li>Corporate Governance</li></ul><p>Module 38</p><ul><li>Industry Analysis</li></ul><p>Module 39</p><ul><li>Strategy Formulation</li></ul><p>Module 40</p><ul><li>Strategy Implementation</li></ul><p>Module 41</p><ul><li>Building a Brand</li></ul><p>Module 42</p><ul><li>Generating Success from the Customer Relationship</li></ul><p>Module 43</p><ul><li>Understanding Business Law</li></ul><p>Module 44</p><ul><li>Contract &amp; Business Law</li></ul><p>Module 45</p><ul><li>Consumer Law and Protection</li></ul><p>Module 46</p><ul><li>Introduction to Human Resources</li></ul><p>Module 47</p><ul><li>Business Proposal Writing</li></ul><p>Module 48</p><ul><li>The Market System and the Circular Flow Model</li></ul><p>Module 49</p><ul><li>Supply, Demand and Prices</li></ul><p>Module 50</p><ul><li>Market Structure: Perfect Competition vs Monopoly</li></ul><p><strong>Course 02: Business Compliance Officer</strong></p><p>Module 1</p><ul><li>Introduction to Compliance</li></ul><p>Module 2</p><ul><li>Compliance Management System</li></ul><p>Module 3</p><ul><li>Basic Elements of Effective Compliance</li></ul><p>Module 4</p><ul><li>Compliance Audit</li></ul><p>Module 5</p><ul><li>Compliance and Ethics</li></ul><p>Module 6</p><ul><li>Introduction to Risk and Basic Risk Types</li></ul><p>Module 7</p><ul><li>Further Risk Types</li></ul><p>Module 8</p><ul><li>Introduction to Risk Management</li></ul><p>Module 9</p><ul><li>Risk Management Process</li></ul><p>Module 10</p><ul><li>Risk Assessment and Risk Treatment</li></ul><p>Module 11</p><ul><li>Types of Risk Management</li></ul><p><strong>Course 03: - Education for Business Managers and Administrators</strong></p><p>Module 1</p><ul><li>Introduction to Office Administration</li></ul><p>Module 2</p><ul><li>Business Process Management</li></ul><p>Module 3</p><ul><li>Improving Management and Leadership Performance</li></ul><p>Module 4</p><ul><li>Business Etiquette</li></ul><p>Module 5</p><ul><li>Business Writing Skills</li></ul><p>Module 6</p><ul><li>Business Telephone Skills</li></ul><p>Module 7</p><ul><li>Organisational Skills</li></ul><p>Module 8</p><ul><li>Communication Skills</li></ul><p>Module 9</p><ul><li>Negotiation Techniques</li></ul><p>Module 10</p><ul><li>Talent Management</li></ul><p>Module 11</p><ul><li>Motivating Employees</li></ul><p>Module 12</p><ul><li>Managing Conflict</li></ul><p>Module 13</p><ul><li>Risk Management</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this Business Management course<strong>, </strong> are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Business Management course, you will immediately be sent a digital certificate. Also, you can have your printed Business Management certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

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                                        30 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone with a knack for learning new skills can take this Business Management course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior knowledge or qualifications to enrol in this course. Our flexible learning platform allows you to access the course from:</p><ul><li>any device</li><li>any time</li><li>anywhere</li><li>any type of internet connection</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Business Development Manager - £30-60k/year</li><li>Human Resources Manager - £35-70k/year</li><li>Operations Manager - £35-70k/year</li><li>Project Manager - £35-65k/year</li><li>Management Consultant - £40-100k/year</li><li>Executive Director - £60-150k/year</li></ul>
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        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Business Management Courses

<p>A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This <strong>Medical Secretary Diploma </strong>will teach you about the medical secretarial profession and the skills needed to do the job successfully.</p><p>This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive <strong>Medical Secretary Diploma </strong>will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.</p><p><strong>Learning Outcomes</strong></p><p>After completing this course, learner will be able to:</p><ul><li>Understand the fundamentals of the National Health Service.</li><li>Understand the roles and responsibilities of a medical secretary.</li><li>Know how to organise schedules and manage appointment systems.</li><li>Gain a clear understanding of the Law, Ethics and Medicine.</li><li>Gain a thorough understanding of the effective filing system in medical offices.</li><li>Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.</li><li>Become skilled at controlling and ordering stocks and supplies.</li><li>Gain in-depth knowledge of Medical Terminology and Clinical Aspects.</li><li>Know the importance of health and safety in the healthcare sector.</li><li>Have a solid understanding of Complementary Medicine</li></ul><p><strong>Why Choose Diploma in Medical Receptionist and Secretary from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>This Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing this Course.</li></ul><p><strong>**Courses are included in this Medical Secretary Diploma Bundle Course</strong></p><ol><li><strong>Course 01: </strong>Medical Secretary Diploma</li><li><strong>Course 02: </strong>Dealing With Difficult People<strong><br /></strong></li><li><strong>Course 03:</strong> Communication Skills Course</li><li><strong>Course 04: </strong>Level 4 Time Management Course</li><li><strong>Course 05: </strong>Level 5 Negotiation Skills Course</li><li><strong>Course 06: </strong>Level 5 Report Writing Course</li><li><strong>Course 07: </strong>Level 5 Proofreading &amp; Copy Editing</li><li><strong>Course 08: </strong>Level 2 Customer Service</li><li><strong>Course 09: </strong>Mental Health Support Worker</li><li><strong>Course 10: </strong>Workplace Stress Management</li><li><strong>Course 11: </strong>Anger Management</li></ol><p><em><strong>***Others Included of Medical Secretary Diploma Bundle Course</strong></em></p><ul><li><strong>Free 11</strong> PDF Certificate</li><li>Access to Content - <strong>Lifetime</strong></li><li>Exam Fee - <strong>Totally Free</strong></li><li><strong>Free Retake Exam</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the course ]</strong></p> <p>Detailed course curriculum of the Medical Secretary Diploma:</p><p><strong>Module 1: The National Health Service</strong></p><ul><li>History</li><li>Structure of the NHS</li><li>The NHS Plan</li><li>Resource Allocation</li><li>Delivering Care</li><li>Mental Health Services</li><li>Public Health</li><li>The NHS, the Regions and Devolution</li></ul><p><strong>Module 2: Patient (Customer) Care</strong></p><ul><li>The Medical Receptionist</li><li>Putting Patient First</li><li>Complaints Within the Health Service</li><li>The Complaints Procedure</li><li>Patient and Public Involvement</li><li>Patient's Rights</li><li>Access to Health Care</li><li>Total Quality in Medical Practice</li><li>Customer Care: Involving Patients and the Public</li></ul><p><strong>Module 3: Communication</strong></p><ul><li>Report Writing</li><li>Electronic Mail &amp; Mobile Phones: Text Messages</li><li>Telephone Skills</li><li>People Skills - Face to Face</li><li>Meeting</li><li>Performance Review &amp; Counselling</li><li>The Practice Leaflet &amp; Hospital Information Leaflets</li><li>Networking</li></ul><p><strong>Module 4: Law, Ethics and Medicine</strong></p><ul><li>Medical Ethics and Etiquette</li><li>Doctor's Duties</li><li>Patient's Right</li><li>The Regulatory Bodies and Their Role</li><li>Legal Aspects</li><li>Certification</li><li>Health and Safety at Work</li></ul><p><strong>Module 5: Health &amp; Safety in a Clinical Environment</strong></p><ul><li>First Aid at Work</li><li>Hazardous Substances</li><li>The NHS National Patient Safety Agency (NPSA)</li><li>Hepatitis &amp; AIDS</li><li>Fire Precautions</li><li>Clinical Risk Management</li><li>Coping With Aggression &amp; Violence</li></ul><p><strong>Module 6: Practical Reception Skills in General Practice</strong></p><ul><li>Record Keeping and General Administration</li><li>Information Technology</li></ul><p><strong>Module 7: The Hospital Service</strong></p><ul><li>The Patient's Route Through the Hospital</li><li>Outpatient Appointments</li><li>Admissions from the Waiting List</li><li>Accident and Emergency Admissions</li><li>Home From Hospital Support</li><li>Day Cases and Ward Attendees</li><li>Hospital Team</li><li>Clinical Audit</li><li>Star Ratings</li><li>What is a Medical Record?</li><li>Cases Notes</li><li>Master Index</li><li>Filing Room or Records Library</li><li>Medical Records Procedure for Departments</li><li>Retention of Records</li><li>Destruction of Medical Records</li><li>The Role of the Secretary in the Hospital</li></ul><p><strong>Module 8: Private Medicine</strong></p><ul><li>Private Clinic or Hospital</li><li>The Secretary In Private Practice</li></ul><p><strong>Module 9: Forms, Fees and Finances in General Practises</strong></p><ul><li>Contracting</li><li>Finance</li><li>Practice Income</li><li>Scotland</li><li>Wales</li><li>Northern Ireland</li></ul><p><strong>Module 10: Using Information Technology</strong></p><ul><li>Computers in General Practice</li><li>Electronic Medicine</li><li>Computers in Hospitals</li><li>Maintaining Security</li></ul><p><strong>Module 11: Medical Terminology and Clinical Aspects</strong></p><ul><li>Pathology and X-ray Examinations</li><li>Prescribing and Drugs</li><li>Nurse Prescribing</li><li>New Developments in Pharmacy</li></ul><p><strong>Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary</strong></p><ul><li>Audit</li><li>Health Economics and Cost-effective Medicine</li><li>Private Finance Initiative</li><li>Clinical Governance</li><li>National Institute for Clinical Excellence (NICE)</li><li>National Clinical Assessment Service (NCAS)</li><li>National Service Framework (NSF)</li><li>Patient Surveys</li></ul><p><strong>Module 13: Complementary Medicine</strong></p><ul><li>Acupuncture</li><li>Alexander Technique</li><li>Aromatherapy</li><li>Chiropractic</li><li>Homoeopathy</li><li>Hydrotherapy</li><li>Hypnotherapy</li><li>Osteopathy</li><li>Reflexology</li></ul><p>-------------------</p><p><strong>***Communication Skills Course***</strong></p><ul><li>Module 01: Introduction to Communication</li><li>Module 02: The Communication Skills</li><li>Module 03: Different Types of Communication</li><li>Module 04: Different Methods of Communication</li><li>Module 05: Styles of Communication</li><li>Module 06: Barriers to Communication</li><li>Module 07: Assessing Communication Competence: Relevant Criteria</li><li>Module 08: Seven Actions for Effective Communication</li><li>Module 09: Do's and Don'ts of Effective Communication</li></ul><p>-------------------</p><p><strong>***Level 4 Time Management Course***</strong></p><ul><li>Module 1: Basics of Time Management</li><li>Module 2: Prioritise Your Time</li><li>Module 3: Organise Your Time</li><li>Module 4: Using Your Time Efficiently</li><li>Module 5: Time Management in the Workplace</li><li>Module 6: Time Management For Students</li><li>Module 7: Time Management Software</li><li>Module 8: Create a Value-Based Time Management Plan</li></ul><p>-------------------</p><p><strong>***Level 5 Proofreading &amp; Copy Editing***</strong></p><ul><li>Module 01: An Overview of Proofreading</li><li>Module 02: Use of the Style Guide</li><li>Module 03: Spelling and Grammar</li><li>Module 04: Paper-based Proofreading</li><li>Module 05: On the Screen Proofreading</li><li>Module 06: Basics of Copy Editing</li><li>Module 07: Copy Editing - the Use of Language</li><li>Module 08: Copy Editing - Checking Accuracy and Facts</li><li>Module 09: Copy Editing - Legal Checks</li><li>Module 10: Career Development</li></ul><p>-------------------</p><p><strong>***Dealing With Difficult People***</strong></p><ul><li>Module 01: Difficult People and Their Difficult Behaviour</li><li>Module 02: Communicating With Difficult People</li><li>Module 03: Standing Up to Difficult People</li><li>Module 04: A Quick Guide to the Seven Classically Difficult Types</li><li>Module 05: Dealing with Bosses Who Drive You Barmy</li><li>Module 06: Colleagues to Throttle</li><li>Module 07: Dealing With Impossible People</li><li>Module 08: The Temper Tantrum Type</li></ul><p>-------------------</p><p><strong>***Level 5 Negotiation Skills Course***</strong></p><ul><li>Module 01: An Overview of Negotiation</li><li>Module 02: How to Prepare For Negotiations</li><li>Module 03: The Process of Negotiation</li><li>Module 04: Ways of Developing Persuasion &amp; Influencing Skills</li><li>Module 05: Ways of Developing Communication Skills</li><li>Module 06: How to Develop Active Listening Skills</li><li>Module 07: Comprehending Body Language</li><li>Module 08: Assertiveness and Self Confidence</li><li>Module 09: Managing Anger</li><li>Module 10: Managing Stress</li><li>Module 11: Negotiation Tactics to Closing a Better Deal</li><li>Module 12: Ways of Overcoming Sales Objections</li></ul><p>-------------------</p><p><strong>***Level 5 Report Writing Course***</strong></p><ul><li>Module 01: Introduction to Report Writing</li><li>Module 02: The Basics of Business Report Writing</li><li>Module 03: The Practical Side of Report Writing (Part-1): Preparation &amp; Planning</li><li>Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information</li><li>Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report</li><li>Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing</li><li>Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report</li><li>Module 08: Developing Research Skills</li><li>Module 09: Developing Creativity &amp; Innovation</li><li>Module 10: Develop Critical Thinking Skills</li><li>Module 11: Interpersonal Skill Development</li></ul><p>-------------------</p><p><strong>***Level 2 Customer Service***</strong></p><ul><li>Module 1: Introduction to Customer Service</li><li>Module 2: Understanding the Organisation</li><li>Module 3: Prepare to Deliver Excellent Customer Service</li><li>Module 4: Communication in the Customer Service Role</li><li>Module 5: Understand Customers</li></ul><p>-------------------</p><p><strong>***Mental Health Support Worker***</strong></p><p>-------------------</p><p><strong>***Workplace Stress Management***</strong></p><p>-------------------</p><p><strong>***Anger Management***</strong></p><p>-------------------</p><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Medical Secretary Diploma</strong>, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this <strong> Medical Secretary Diploma</strong>, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Medical Secretary Diploma is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Students who intend to enrol in this course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this <strong>Medical Secretary Diploma</strong>, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including -</p><ul><li>Medical Receptionist</li><li>Medical Secretary</li><li>Healthcare Administrator</li><li>GP Receptionist</li><li>Patient Coordinator</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

Secretarial & Shorthand

Medical Assistant

Diploma in Management Studies (DMS)

Medical Secretary

Nursing Diploma

Medical Secretary Diploma

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Investing in your education is one of the best investments you can make. That&#39;s why we&#39;ve designed this comprehensive course to help you enhance your knowledge and skills in this area. Our industry experts have carefully crafted this course to cover all the fundamentals and more.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is designed to be accessible to beginners and experienced professionals alike, with small modules that are easy to understand. Plus, you&#39;ll have access to tutor support via live chat or email if you have any questions along the way.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completion of this course, you&#39;ll have the knowledge and confidence to stand out to employers in the Executive PA industry and related fields. You&#39;ll be well-equipped to advance your career and increase your earning potential.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Don&#39;t miss this opportunity to invest in your future. Enrol in the course today and start your learning journey towards success.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To learn more about the specific modules covered in the course, please see the detailed breakdown in the description section below.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Key Learning Points of </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Executive PA</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course:</strong></p> <ul fr-original-style="" style="box-sizing: border-box;"> <li fr-original-style="" style="box-sizing: border-box;">Explore a diverse range of aspects of this field after the successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">Get inside-out knowledge on Executive PA topics from the industry experts</li><li fr-original-style="" style="box-sizing: border-box;">Acquire skills that will help you to explore many opportunities</li></ul> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why iBeauty is Your Best Choice</strong></p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key Features of Executive PA On The Go:</p> <ul fr-original-style="" style="box-sizing: border-box;"> <li fr-original-style="" style="box-sizing: border-box;">Immersive course materials (i.e. videos, presentations and explanatory figures.) of the course</li><li fr-original-style="" style="box-sizing: border-box;">Comprehensive course design for the course</li><li fr-original-style="" style="box-sizing: border-box;">On-demand learning support</li><li fr-original-style="" style="box-sizing: border-box;">Freedom to study at your own pace</li><li fr-original-style="" style="box-sizing: border-box;">Availability of certificate upon successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">CPD accreditation Certificate</li><li fr-original-style="" style="box-sizing: border-box;">Content of the courses developed by Industry Experts</li><li fr-original-style="" style="box-sizing: border-box;">24x7 Tutor Support</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Executive PA is designed to give our learners the best possible learning experience. Therefore, we&#39;ve broken up our course into bite-sized modules.</p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Executive PA</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course Curriculum </strong></p> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The detailed curriculum of the course is given below:</p> <ul fr-original-style="" style="box-sizing: border-box;"> <li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 01:</strong> Introduction to Personal Assistant</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 02:</strong> Business Telephone Skills</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 03:</strong> Representing Your Boss and Company</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 04:</strong> Mail Services and Shipping</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 05:</strong> Travel Arrangements</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 06:</strong> Organising Meeting and Conferences</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 07:</strong> Time Management</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 08:</strong> Record Keeping and Filing Systems</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 09:</strong> Business Writing Skills</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 10:</strong>Organisational Skills</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 11:</strong> Communication Skills</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 12:</strong> Customer Service</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 13:</strong> Effective Planning and Scheduling</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 14:</strong> Invoicing/Petty Cash</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 15:</strong> Professional Conduct and Ethics</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        10 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                             <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone with interest in Executive PA will find this course valuable. Whether you are a student or an aspiring professional aiming to explore your opportunities in Executive PA sectors, then this course might just be the perfect opportunity for you.</p> 
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                             <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no prior requirement or experience needed to enrol in our course. You only need the willingness to learn Executive PA topics. You can access the course materials at any time with any internet-enabled device and keep developing.</p> 
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                             <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Complete your Executive PA course successfully and develop yourself to enhance your chances of succeeding in the Executive PA sectors and other relevant fields.</p> 
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        </h2><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> </div>

                        </div>

Institute of Beauty & Makeup

Career Development

Continuous Professional Development (CPD)

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Executive PA Training

<p><strong>[Updated 2024]</strong></p><p><strong>Ready to supercharge your career and dominate the business world? Our Office Skills, Admin, Secretarial &amp; PA with Minute Taking &amp; Microsoft Excel Bundle is your ultimate ticket to success. Say goodbye to mediocrity and hello to excellence. Enrol now and join the ranks of unstoppable professionals who know how to make every minute count! </strong></p><p>Our <strong>all-encompassing Complete Microsoft Office Skills</strong>, Admin, Secretarial &amp; PA with Minute Taking &amp; <strong>Microsoft Excel</strong> courses will elevate your career, harness the power of productivity, and become the indispensable professional you aspire to be. From <strong>mastering minute-taking to excelling in administration</strong>, this transformative course bundle is your key to success in the modern workplace. Don't miss out on this opportunity to supercharge your skills and future-proof your career!</p><p>This Microsoft Office skills, Admin, secretarial &amp; PA with Minute Taking &amp; Microsoft Excel Course is <strong>ideal for aspiring office administrators, clerks, Minute-Takers, Secretaries, and Chairpersons</strong> who have a responsibility to manage meeting agendas and improve meeting outcomes. It includes step-by-step training on how to write concise, structured meeting minutes, prepare for a meeting, deal with any challenges during a meeting, and close a meeting successfully.</p><p><strong>Effective Office skills such as minute taking and Admin, secretarial &amp; PA </strong>is essential to the productivity and success of a business meeting. In this Microsoft Office skills, Admin, secretarial &amp; PA with Minute Taking Training Course, you will explore the role and responsibilities of a Minute-Taker and chairperson in detail, including the key secretarial skills and qualities needed to oversee and direct business meetings successfully.</p><p><strong>Office skills, Admin, secretarial &amp; PA with Minute Taking &amp; Microsoft Excel Bundle includes the following courses: <br /></strong></p><ul><li><strong>Course 01:</strong> Minute Taking</li><li><strong>Course 02:</strong> Microsoft Excel Course</li><li><strong>Course 03:</strong> Microsoft Office</li><li><strong>Course 04: </strong>Microsoft Word</li><li><strong>Course 05</strong>: Admin, secretarial &amp; PA</li><li><strong>Course 06</strong>: PowerBI</li></ul><p>In this Microsoft Office Skills course, you will learn ins and outs of Admin and Secretarial duties along with the responsibilities of a personal assistant. You will also learn how to write professional minutes that summarise the outcomes of a meeting accurately so that all attendees and those who couldn't attend, understand what key points to take away. This <strong>Microsoft Office Skills, Admin, secretarial &amp; PA with Minute Taking &amp; Microsoft Excel </strong>course is also packed with tips and advice on how to ensure that all matters arising in a meeting are dealt with effectively, including strategies for building your professional image and confidence.</p><p><strong>Learning Outcomes</strong></p><p>By the end of the Microsoft Office Skills, Executive PA with Minute Taking &amp; Microsoft Excel course, learners will be able to:</p><ul><li>Learn how to Provide Admin Support Assistant as Admin, secretarial &amp; PA (Executive PA)</li><li>Run the Administration Effectively</li><li>Organisational Meeting and Conference Skills</li><li>Learn how to take clear meeting minutes and write concise, productive notes</li><li>Identify the stages of minute taking for Admin, secretarial &amp; PA and steps to arranging a meeting</li><li>List all the things that should be included in a meeting agenda</li><li>Deal with stressful meetings and conversations that go off-track</li><li>Address all matters arising and close a meeting successfully</li><li>Create a Minutes template and distribute your notes to all attendees</li></ul><p><strong>Key Features</strong></p><p>The Key features of Microsoft Office Skills, Admin, secretarial &amp; PA (Executive PA) with Minute Taking &amp; Microsoft Excel Course:</p><ul><li><strong>Accredited by The CPD Certification Service</strong></li><li>Instant <strong>FREE </strong>PDF certificate and hard copy dispatch by the next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Course material developed by qualified professionals</li><li>Self-paced learning accessible via laptop, tablet, and smartphone</li><li>24/7 Learning assistance and tutor support</li><li>Discounts on bulk purchases</li></ul><p><strong>The curriculum of Office Skills: Admin, secretarial &amp; PA With Minute Taking Course</strong></p><p><strong>Minute Taking </strong></p><ul><li><strong>Module 01</strong>: Introduction to Minute Writing</li><li><strong>Module 02</strong>: Preparation for Minute Taking for Admin, secretarial &amp; PA</li><li><strong>Module 03:</strong> The Meeting Structure</li><li><strong>Module 04: </strong>Minute Meeting, Decision, and Action</li><li><strong>Module 05: </strong>Roles and Responsibility of Minute Taker</li><li><strong>Module 06: </strong>Tips for Minute Taking for Admin, secretarial &amp; PA</li><li><strong>Module 07: </strong>Technology in Minute Taking for Admin, secretarial &amp; PA</li><li><strong>Module 08: </strong>Building Confidence</li></ul><p><strong>Admin, secretarial &amp; PA (Executive PA)<br /></strong></p><ul><li><strong>Module 09: </strong>Introduction to Admin, secretarial &amp; PA</li><li><strong>Module 10:</strong> Business Telephone Skills for Executive PA</li><li><strong>Module 11:</strong> Representing Your Boss and Company</li><li><strong>Module 12: </strong>Mail Services and Shipping</li><li><strong>Module 13:</strong> Travel Arrangements</li><li><strong>Module 14: </strong>Organising Meeting and Conferences</li><li><strong>Module 15</strong>: Time Management for Admin, secretarial &amp; PA</li><li><strong>Module 16: </strong>Record Keeping and Filing Systems</li><li><strong>Module 17:</strong> Business Writing Skills</li><li><strong>Module 18:</strong> Organisational Skills</li><li><strong>Module 19: </strong>Communication Skills</li><li><strong>Module 20: </strong>Customer Service training for Admin, secretarial &amp; PA</li><li><strong>Module 21: </strong>Effective Planning and Scheduling</li><li><strong>Module 22: </strong>Invoicing/Petty Cash</li></ul><p><strong>Microsoft Office</strong></p><ul><li><strong>Part A: </strong>Microsoft Excel 2019 and New Features</li><li><strong>Part B: </strong>Microsoft Word</li><li><strong>Part B: </strong>Microsoft PowerPoint</li><li><strong>Part C:</strong> Microsoft Access</li></ul><p><strong>Microsoft Excel</strong></p><ul><li>Getting Started with Microsoft Office Excel</li><li>Managing Workbooks</li><li>Working with Functions</li><li>Working with Lists</li><li>Analyzing Data</li><li>Visualizing Data with Charts</li><li>Using PivotTables and PivotCharts</li><li>Working with Multiple Worksheets and Workbooks</li><li>Using Lookup Functions and Formula Auditing</li><li>Automating Workbook Functionality</li><li>Creating Sparklines and Mapping Data</li><li>Forecasting Data</li><li>Excel Templates</li></ul><p>and many more...</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Microsoft Office Skills, Admin, secretarial &amp; PA with Minute Taking &amp; Microsoft Excel course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><p><strong>Disclaimer:</strong> The CPD approved course is owned by E-Learning<br />Solutions Ltd and is distributed under license.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Microsoft Office Skills, Minute Taking for Admin, secretarial &amp; PA Masterclass is ideal for anyone who has a meeting management responsibilities. This includes the following roles:</p><ul><li>Minute Taker</li><li>Chairperson</li><li>Secretary</li><li>Board Director</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enroll in this Office Skills, Minute Taking for Admin, secretarial &amp; PA course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Office Skills, Minute Taking for Admin, secretarial &amp; PA course will lead you to many different career opportunities, here are few prospects:</p><ul><li>Minute Taker: £21,000 - £24,000 per annum</li><li>Personal Assistant : £45,000 - £50,000 per annum</li><li>Secretary: £20,000 - £22,000 - £24,000 per annum</li><li>Chairperson: - £20,000 - £22,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hardcopy Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Shipping cost: £3.99 only</strong></p></div>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking & Microsoft Excel Course

<p>A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This coursewill teach you about the medical secretarial profession and the skills needed to do the job successfully.</p><p>This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive <strong>Medical Secretary &amp; Receptionist </strong>will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.</p><p><strong>Learning Outcomes</strong></p><p>After completing this course, learner will be able to:</p><ul><li>Understand the fundamentals of the National Health Service.</li><li>Understand the roles and responsibilities of a medical secretary.</li><li>Know how to organise schedules and manage appointment systems.</li><li>Gain a clear understanding of the Law, Ethics and Medicine.</li><li>Gain a thorough understanding of the effective filing system in medical offices.</li><li>Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.</li><li>Become skilled at controlling and ordering stocks and supplies.</li><li>Gain in-depth knowledge of Medical Terminology and Clinical Aspects.</li><li>Know the importance of health and safety in the healthcare sector.</li><li>Have a solid understanding of Complementary Medicine</li></ul><p><strong>Why Choose Diploma in Medical Receptionist and Secretary from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Medical Secretary &amp; Receptionist Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing this Course.</li></ul><p><strong>**Courses are included in this Medical Secretary &amp; Receptionist Bundle Course</strong></p><ol><li><strong>Course 01: </strong>Medical Secretary &amp; Receptionist</li><li><strong>Course 02: </strong>Dealing With Difficult People<strong><br /></strong></li><li><strong>Course 03:</strong> Communication Skills Course</li><li><strong>Course 04: </strong>Level 5 Proofreading &amp; Copy Editing</li><li><strong>Course 05: </strong>Level 2 Customer Service</li><li><strong>Course 06: </strong>Level 1 Certificate in Well-being</li><li><strong>Course 07: </strong>Mental Health Support Worker</li><li><strong>Course 08:</strong> Workplace Stress Management</li><li><strong>Course 09: </strong>Level 2 Award in Job Search and Interview Skills</li><li><strong>Course 10: </strong>Anger Management</li></ol><p><em><strong>***Others Included of this Bundle Course</strong></em></p><ul><li><strong>Free 10</strong> PDF Certificate</li><li>Access to Content - <strong>Lifetime</strong></li><li>Exam Fee - <strong>Totally Free</strong></li><li><strong>Free Retake Exam</strong></li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the course ]</strong></p> <p>Detailed course curriculum of the Medical Secretary &amp; Receptionist:</p><p><strong>Module 1: The National Health Service</strong></p><ul><li>History</li><li>Structure of the NHS</li><li>The NHS Plan</li><li>Resource Allocation</li><li>Delivering Care</li><li>Mental Health Services</li><li>Public Health</li><li>The NHS, the Regions and Devolution</li></ul><p><strong>Module 2: Patient (Customer) Care</strong></p><ul><li>The Medical Receptionist</li><li>Putting Patient First</li><li>Complaints Within the Health Service</li><li>The Complaints Procedure</li><li>Patient and Public Involvement</li><li>Patient's Rights</li><li>Access to Health Care</li><li>Total Quality in Medical Practice</li><li>Customer Care: Involving Patients and the Public</li></ul><p><strong>Module 3: Communication</strong></p><ul><li>Report Writing</li><li>Electronic Mail &amp; Mobile Phones: Text Messages</li><li>Telephone Skills</li><li>People Skills - Face to Face</li><li>Meeting</li><li>Performance Review &amp; Counselling</li><li>The Practice Leaflet &amp; Hospital Information Leaflets</li><li>Networking</li></ul><p><strong>Module 4: Law, Ethics and Medicine</strong></p><ul><li>Medical Ethics and Etiquette</li><li>Doctor's Duties</li><li>Patient's Right</li><li>The Regulatory Bodies and Their Role</li><li>Legal Aspects</li><li>Certification</li><li>Health and Safety at Work</li></ul><p><strong>Module 5: Health &amp; Safety in a Clinical Environment</strong></p><ul><li>First Aid at Work</li><li>Hazardous Substances</li><li>The NHS National Patient Safety Agency (NPSA)</li><li>Hepatitis &amp; AIDS</li><li>Fire Precautions</li><li>Clinical Risk Management</li><li>Coping With Aggression &amp; Violence</li></ul><p><strong>Module 6: Practical Reception Skills in General Practice</strong></p><ul><li>Record Keeping and General Administration</li><li>Information Technology</li></ul><p><strong>Module 7: The Hospital Service</strong></p><ul><li>The Patient's Route Through the Hospital</li><li>Outpatient Appointments</li><li>Admissions from the Waiting List</li><li>Accident and Emergency Admissions</li><li>Home From Hospital Support</li><li>Day Cases and Ward Attendees</li><li>Hospital Team</li><li>Clinical Audit</li><li>Star Ratings</li><li>What is a Medical Record?</li><li>Cases Notes</li><li>Master Index</li><li>Filing Room or Records Library</li><li>Medical Records Procedure for Departments</li><li>Retention of Records</li><li>Destruction of Medical Records</li><li>The Role of the Secretary in the Hospital</li></ul><p><strong>Module 8: Private Medicine</strong></p><ul><li>Private Clinic or Hospital</li><li>The Secretary In Private Practice</li></ul><p><strong>Module 9: Forms, Fees and Finances in General Practises</strong></p><ul><li>Contracting</li><li>Finance</li><li>Practice Income</li><li>Scotland</li><li>Wales</li><li>Northern Ireland</li></ul><p><strong>Module 10: Using Information Technology</strong></p><ul><li>Computers in General Practice</li><li>Electronic Medicine</li><li>Computers in Hospitals</li><li>Maintaining Security</li></ul><p><strong>Module 11: Medical Terminology and Clinical Aspects</strong></p><ul><li>Pathology and X-ray Examinations</li><li>Prescribing and Drugs</li><li>Nurse Prescribing</li><li>New Developments in Pharmacy</li></ul><p><strong>Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary</strong></p><ul><li>Audit</li><li>Health Economics and Cost-effective Medicine</li><li>Private Finance Initiative</li><li>Clinical Governance</li><li>National Institute for Clinical Excellence (NICE)</li><li>National Clinical Assessment Service (NCAS)</li><li>National Service Framework (NSF)</li><li>Patient Surveys</li></ul><p><strong>Module 13: Complementary Medicine</strong></p><ul><li>Acupuncture</li><li>Alexander Technique</li><li>Aromatherapy</li><li>Chiropractic</li><li>Homoeopathy</li><li>Hydrotherapy</li><li>Hypnotherapy</li><li>Osteopathy</li><li>Reflexology</li></ul><p>-------------------</p><p><strong>***Communication Skills Course***</strong></p><ul><li>Module 01: Introduction to Communication</li><li>Module 02: The Communication Skills</li><li>Module 03: Different Types of Communication</li><li>Module 04: Different Methods of Communication</li><li>Module 05: Styles of Communication</li><li>Module 06: Barriers to Communication</li><li>Module 07: Assessing Communication Competence: Relevant Criteria</li><li>Module 08: Seven Actions for Effective Communication</li><li>Module 09: Do's and Don'ts of Effective Communication</li></ul><p>-------------------</p><p><strong>***Level 1 Certificate in Well-being***</strong></p><ul><li>Module 01: Introduction to Stress and Stress Management</li><li>Module 02: Develop an Awareness of Mental Health</li><li>Module 03: Develop an Awareness of Substance Misuse</li><li>Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults</li><li>Module 05: Dementia Awareness</li></ul><p>-------------------</p><p><strong>***Level 5 Proofreading &amp; Copy Editing***</strong></p><ul><li>Module 01: An Overview of Proofreading</li><li>Module 02: Use of the Style Guide</li><li>Module 03: Spelling and Grammar</li><li>Module 04: Paper-based Proofreading</li><li>Module 05: On the Screen Proofreading</li><li>Module 06: Basics of Copy Editing</li><li>Module 07: Copy Editing - the Use of Language</li><li>Module 08: Copy Editing - Checking Accuracy and Facts</li><li>Module 09: Copy Editing - Legal Checks</li><li>Module 10: Career Development</li></ul><p>-------------------</p><p><strong>***Dealing With Difficult People***</strong></p><ul><li>Module 01: Difficult People and Their Difficult Behaviour</li><li>Module 02: Communicating With Difficult People</li><li>Module 03: Standing Up to Difficult People</li><li>Module 04: A Quick Guide to the Seven Classically Difficult Types</li><li>Module 05: Dealing with Bosses Who Drive You Barmy</li><li>Module 06: Colleagues to Throttle</li><li>Module 07: Dealing With Impossible People</li><li>Module 08: The Temper Tantrum Type</li></ul><p>-------------------</p><p><strong>***Level 2 Award in Job Search and Interview Skills***</strong></p><ul><li>Module 01: Preparing to Achieve Own Job Goals</li><li>Module 02: Promoting Yourself and Preparing for a Job Interview</li></ul><p>-------------------</p><p><strong>***Level 2 Customer Service***</strong></p><ul><li>Module 1: Introduction to Customer Service</li><li>Module 2: Understanding the Organisation</li><li>Module 3: Prepare to Deliver Excellent Customer Service</li><li>Module 4: Communication in the Customer Service Role</li><li>Module 5: Understand Customers</li></ul><p>-------------------</p><p><strong>***Mental Health Support Worker***</strong></p><ul><li>Module 01: An Overview of Mental Health</li><li>Module 02: Mental Health Support Worker</li><li>Module 03: Understanding Childhood and Adolescent Psychiatric Disorders</li><li>Module 04: Understanding Stress and Anxiety Disorders</li><li>Module 05: Understanding Schizophrenia</li><li>Module 06: Understanding Personality Disorders</li><li>Module 07: Understanding Mood Disorders</li><li>Module 08: Understanding Eating &amp; Sleeping Disorders</li><li>Module 09: Understanding Self-Harm and Suicide</li><li>Module 10: Treating Mental Illness with Medication and Therapy</li><li>Module 11: Laws Related to Mental Health</li><li>Module 12: Mental Health System</li><li>Module 13: The Participation of the Service User<strong><br /></strong></li></ul><p>-------------------</p><p><strong>***Workplace Stress Management***</strong></p><ul><li>Module 01: Workplace Stress</li><li>Module 02: Rational and Irrational Beliefs</li><li>Module 03: The ABC Framework of REBT</li><li>Module 04: Cognitive Therapy (CT)</li><li>Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace</li><li>Module 06: Conclusion</li></ul><p>-------------------</p><p><strong>***Anger Management***</strong></p><ul><li>Module 01: Introduction to Anger</li><li>Module 02: The Process in Anger</li><li>Module 03: Effect of Anger on Our Thinking</li><li>Module 04: How to Manage Anger</li></ul><p>-------------------</p><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Medical Secretary &amp; Receptionist</strong>, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.</p><p><strong>Certification</strong></p><p>After completing the <strong>MCQ/Assignment</strong> assessment for this <strong> Medical Secretary &amp; Receptionist</strong>, you will be entitled to a Certificate of Completion from <strong>Training Tale</strong>. It will act as proof of your extensive professional development. The certificate is in PDF format, which is <strong>completely free</strong> to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Medical Secretary &amp; Receptionist is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Students who intend to enrol in this course must meet the following <strong>requirements</strong>:</p><ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Medical Secretary &amp; Receptionist, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including -</p><ul><li>Medical Receptionist</li><li>Medical Secretary</li><li>Healthcare Administrator</li><li>GP Receptionist</li><li>Patient Coordinator</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Healthcare Science Assistant

Medical Secretary & Receptionist

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Investing in your education is one of the best investments you can make. That&#39;s why we&#39;ve designed this comprehensive course to help you enhance your knowledge and skills in this area. Our industry experts have carefully crafted this course to cover all the fundamentals and more.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is designed to be accessible to beginners and experienced professionals alike, with small modules that are easy to understand. Plus, you&#39;ll have access to tutor support via live chat or email if you have any questions along the way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completion of this course, you&#39;ll have the knowledge and confidence to stand out to employers in the Administrative Management Advanced Diploma industry and related fields. You&#39;ll be well-equipped to advance your career and increase your earning potential.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Don&#39;t miss this opportunity to invest in your future. Enroll in the course today and start your learning journey towards success.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To learn more about the specific modules covered in the course, please see the detailed breakdown in the description section below.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Key Learning Points of </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Administrative Management Advanced Diploma</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explore a diverse range of aspects of this field after the successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">Get inside-out knowledge on Administrative Management Advanced Diploma topics from the industry experts</li><li fr-original-style="" style="box-sizing: border-box;">Acquire skills that will help you to explore many opportunities</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Why iBeauty is Your Best Choice</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key Features of Administrative Management Advanced Diploma On The Go:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Immersive course materials (i.e. videos, presentations and explanatory figures.) of the course</li><li fr-original-style="" style="box-sizing: border-box;">Comprehensive course design for the course</li><li fr-original-style="" style="box-sizing: border-box;">On-demand learning support</li><li fr-original-style="" style="box-sizing: border-box;">Freedom to study at your own pace</li><li fr-original-style="" style="box-sizing: border-box;">Availability of certificate upon successful completion of the course</li><li fr-original-style="" style="box-sizing: border-box;">CPD accreditation Certificate</li><li fr-original-style="" style="box-sizing: border-box;">Content of the courses developed by Industry Experts</li><li fr-original-style="" style="box-sizing: border-box;">24x7 Tutor Support</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Administrative Management Advanced Diploma is designed to give our learners the best possible learning experience. Therefore, we&#39;ve broken up our course into bite-sized modules.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> </strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Administrative Management Advanced Diploma</strong><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Course Curriculum </strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The detailed curriculum of the course is given below:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 01:</strong> Introduction to Office Administration</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 02:</strong> Skills of an Effective Administrator</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 03:</strong> Business Etiquette</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 04:</strong> Business Telephone Skills</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 05:</strong> Representing Your Boss and Company</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 06:</strong> Mail Services and Shipping</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 07:</strong> Travel Arrangements</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 08:</strong> Organising Meeting and Conferences</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 09:</strong> Time Management</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 10:</strong> Record Keeping and Filing Systems</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 11:</strong> Business Writing Skills</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 12:</strong> Organisational Skills</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 13:</strong> Communication Skills</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 14:</strong> Customer Service</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 15:</strong> Effective Planning and Scheduling</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module 16:</strong> Invoicing/Petty Cash</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
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                                <div fr-original-style="" style="box-sizing: border-box;">
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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone with an interest in Administrative Management Advanced Diploma will find this course valuable. Whether you are a student or an aspiring professional aiming to explore your opportunities in the Administrative Management sector, then this course might just be the perfect opportunity for you.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no prior requirement or experience needed to enrol in our course. You only need the willingness to learn Administrative Management Advanced Diploma topics. You can access the course materials at any time with any internet-enabled device and keep developing.</p>
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        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
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                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Complete your Administrative Management Advanced Diploma course successfully and develop yourself to enhance your chances of succeeding in the Administrative Management sectors and other relevant fields.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        </h2><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"> </div>

                        </div>

Administrative Assistant

Business Administration

Management Skills

Administrative Management Advanced Diploma

Overview
★★ 24 Hour Limited Time Flash Sale ★★
Telephone Skills at QLS Level 2
***Key Features of Telephone Skills at QLS Level 2***
Free QLS Certificate
Free CPD PDF Certificate + Transcript
Are you ready to master the art of effective communication through the Telephone? Our comprehensive Diploma in Telephone communication at QLS Level 5 is crafted to transform your telephonic skills, making you proficient and confident in managing all types of calls. The ability to communicate effectively over the Telephone is crucial in today’s fast-paced world, and this course is your gateway to mastering this essential skill.
In the realm of Telephone communication, clarity and confidence are paramount. This course delves into the nuances of Telephone etiquette, customer service, and professional communication. Whether you're handling customer inquiries, making business calls, or managing client relationships, the Diploma in Telephone equips you with the knowledge to excel. You'll learn how to navigate difficult conversations, ensure customer satisfaction, and convey messages clearly and professionally.
Beyond theoretical understanding, the Diploma in Telephone includes different insights and essential applications. You'll develop techniques to handle high-pressure situations and deliver outstanding service consistently. By the end of this course, your Telephone skills will be second to none, empowering you to make a significant impact in any professional setting. Prepare to elevate your Telephone communication and open doors to exciting career opportunities.
Facilities that you will receive after enrolling on The Telephone Skills at QLS Level 2 course From Skill Up
Develop effective Telephone etiquette.
Handle customer inquiries efficiently over the Telephone.
Manage difficult Telephone conversations with confidence.
Enhance customer service through Telephone interactions.
Improve clarity and professionalism in Telephone calls.
Apply problem-solving skills in Telephone communication.
Build strong relationships through Telephone conversations.
Ensure customer satisfaction via the Telephone.
Navigate high-pressure Telephone situations effectively.
Certificates
Digital Certificate
This course comes with a free CPD Accredited PDF Copy certificate+ Transcript (according to the Learner's Choice). For additional courses, it costs £14.99 per copy.
Level 2 QLS Endorsed Hardcopy Certificate
Hard copy certificate - Included
Certificate delivery is Free for UK residents, whereas it costs £10 for international students as a delivery charge.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Hard Copy Certificate
Get CPD Accredited Hard Copy certificate for £19.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.
Course Description
Unlock the power of effective Telephone communication with our Diploma in Telephone at QLS Level 5. This course is designed to enhance your Telephone skills, focusing on clarity, professionalism, and customer satisfaction. You'll learn to manage various Telephone scenarios, from customer inquiries to difficult conversations, ensuring you're always prepared. With essential insights and necessary applications, the Diploma in Telephone will elevate your communication skills, making you a valuable asset in any professional environment. Dive into the world of Telephone communication and transform your ability to connect and communicate.
Who is this course for?
This Diploma in Telephone course is ideal for:
Customer service representatives seeking to improve their Telephone skills.
Sales professionals looking to enhance their Telephone communication.
Administrative staff aiming to handle Telephone inquiries more effectively.
Business professionals needing to master Telephone etiquette.
Individuals interested in excelling in Telephone-based roles.
Requirements
For this Diploma in Telephone course, you don't need any formal qualifications. Just need to have:
A keen interest in mastering Telephone communication.
Commitment to completing the course.
Basic understanding of Telephone operations.
Career path
Unlock diverse career opportunities with our Diploma in Telephone course. Explore these lucrative paths:
Customer Service Representative: £18,000 - £25,000
Sales Representative: £20,000 - £30,000
Administrative Assistant: £19,000 - £28,000
Call Centre Supervisor: £22,000 - £35,000
Telemarketer: £18,000 - £26,000
Client Relationship Manager: £25,000 - £40,000

Skill Up

Customer Service

Professional Skills

Communication Skills

Level 2 QLS Endorsed Diploma | 100 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support


Telephone Skills at QLS Level 2


<h4>PA Telephone Skills Certification</h4>
 
 Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs. 
 
 This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure. 
 
 From the most professional greetings to use, having the right timing and how to be genuinely charming, to the ways of taking and delivering messages properly, this course covers everything you need to know about effective PA telephone skills.
 
 <h4>You Will Learn:</h4>
 <ul>
 
  <li>How to make the best first impression by using the right greetings and being charming</li>
 <li>The perfect timing when taking calls</li> 
 <li>How to be organised and efficient when taking and delivering messages</li>
 <li>How to be calm and professional under pressure</li>
 
 
 </ul>
 
 <h4>Benefits of Taking This Course:</h4>
 <ul>
 
 <li>You will have the skills to help you in your PA role</li>
 <li>You could improve your chances of receiving a promotion</li>
 <li>You will improve your relationship with your boss and ensure a smooth office process</li>
 <li>You will avoid the potentially devastating consequences of jeopardising important company relationships</li>
 
 </ul>

OnlineCoursesLearning.com

PA Telephone Skills

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p> <p>Give a compliment to your career and take it to the next level. This <strong>Telephone Skills Training </strong>will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this <strong>Telephone Skills Training </strong>will help you keep ahead of the pack.</p> <p>The <strong>Telephone Skills Training </strong>incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this <strong>Telephone Skills Training </strong>will add extra value to your resume to stand out to potential employers.</p> <p>Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the <strong> Telephone Skills Training,</strong> you can equip yourself with the essentials to keep you afloat into the competition.</p> <p>Along with this <strong>Telephone Skills Training </strong>course<strong>,</strong> you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p> <p><strong>What other courses are included with this Telephone Skills Training?</strong></p> <ul> <li><strong>Course 1: Telesales Executive Training</strong><strong><br /></strong></li><li><strong>Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation<br /></strong></li><li><strong>Course 3: Customer Relationship Management <br /></strong></li><li><strong>Course 4: Sales: Psychology of Customers<br /></strong></li><li><strong>Course 5: Office Skills<br /></strong></li><li><strong>Course 6: Dealing With Difficult People Training Course<br /></strong></li><li><strong>Course 7: Workplace Confidentiality<br /></strong></li><li><strong>Course 8: Learning Computers and Internet Level 2<br /></strong></li><li><strong>Course 9: Level 2 Microsoft Office Essentials<br /></strong></li><li><strong>Course 10: Stress Management Training</strong></li></ul> <p>As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the <strong>Telephone Skills Training</strong> to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere.</p> <p>So, enrol now to advance your career!</p> <p><strong>Benefits you'll get choosing Apex Learning for this Telephone Skills Training:</strong></p> <ul> <li>One payment, but lifetime access to 11 CPD courses</li><li>Certificate, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructor</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £10 * 11 = £110)</strong></li></ul> <ul> <li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul> <p>If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a<strong> Flat 50% discount </strong>on hard copy certificates, and you can get each for just <strong>£10</strong>!</p> <p><strong>P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. </strong></p><p><strong>Curriculum of the Bundle</strong></p> <p><strong>Course 1: Professional Telephone Receptionist Course<br /></strong></p> <ul> <li>Module One: Core Skills Required</li><li>Module Two: Self-Management (I)</li><li>Module Three: Self-Management (II)</li><li>Module Four: Time Management (I)</li><li>Module Five: Time Management (II)</li><li>Module Six: Organizing and Planning (I)</li><li>Module Seven: Organizing and Planning (II)</li><li>Module Eight: Communication (I)</li><li>Module Nine: Communication (II)</li><li>Module Ten: Additional Challenges</li></ul> <p><strong>Course 2: Telesales Executive Training</strong></p> <ul> <li>Module 1: Introduction to Tele Sales Executive Training</li><li>Module- 2: All About Telemarketing</li><li>Module 3: Elevate Sales on Telephone</li><li>Module 4: Prospective Telephone-Sales Expert</li><li>Module 5: The Right Words and Phrases to Use on a Sales Call</li><li>Module 6: Preparing The Call</li><li>Module 7: Opening The Call</li><li>Module 8: Structuring The Call</li><li>Module 9: Verbal Communication Skills</li><li>Module 10: Dealing with Objections</li><li>Module 11: Closing the Sale/ Gaining Commitment</li><li>Module 12: Dealing with Rejection</li><li>Module 13: Close a Sale Call</li><li>Module 14: Increasing your Earnings by Expanding Sales</li></ul> <p><strong>Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation<br /></strong></p> <ul> <li>British English Pronunciation &amp; Accent</li><li>Introduction</li><li>Where to place a stress in a world</li><li>Words whose meaning changes depending on the stress</li><li>Vowel Sounds</li><li>Schwa</li><li>Vowels before R</li><li>Digraphs</li><li>Pronouncing the letter R</li><li>The two "TH" sounds</li><li>Recap</li></ul> <p><strong>Course 4: Customer Relationship Management <br /></strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Course 5: Sales: Psychology of Customers<br /></strong></p> <ul> <li>Introduction</li><li>Introducing A.S.K - concentrating on 'A' for ATTRACT.</li><li>Section 3 The 'S' of A.S.K. - SERVING</li><li>Section 4 The K of A.S.K</li><li>Section 5 ...And lastly...</li></ul> <p><strong>Course 6: Office Skills<br /></strong></p> <ul> <li>Module 01: Introduction to Reception and Receptionist</li><li>Module 02: Business Telephone Skills</li><li>Module 03: Representing Your Boss and Company</li><li>Module 04: Mail Services and Shipping</li><li>Module 05: Travel Arrangements</li><li>Module 06: Organising Meeting and Conferences</li><li>Module 07: Time Management</li><li>Module 08: Record Keeping and Filing Systems</li><li>Module 09: Business Writing Skills</li><li>Module 10 :Organisational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Invoicing/Petty Cash</li><li>Module 15: Business Environment</li><li>Module 16: Advanced MS Excel</li></ul> <p><strong>Course 7: Dealing With Difficult People Training Course<br /></strong></p> <ul> <li>Module 01: Difficult Promo</li><li>Module 02: Fundamentals</li><li>Module 03: Foundational Tips and Tools</li><li>Module 04: Difficult People - Relationships</li><li>Module 05: Difficult People - Solutions</li><li>Module 06: Problem - Solving</li><li>Module 07: Final Notes and Tips</li><li>Module 08: Bonus Video - dealing With Emotions &amp; Anger</li></ul> <p><strong>Course 8: Workplace Confidentiality<br /></strong></p> <ul> <li>Module 01: Introduction to workplace confidentiality</li><li>Module 02: Business Etiquettes and Types of Confidentiality</li><li>Module 03: The Importance of Confidentiality</li><li>Module 04: Confidentiality with Co-workers</li><li>Module 05: Preventing Confidentiality Breach</li><li>Module 06: How Employers Can Protect Confidential Information</li></ul> <p><strong>Course 9: Learning Computers and Internet Level 2<br /></strong></p> <ul> <li>Module 01 : Computer Operating and Troubleshooting</li><li>Module 02 : Internet and Computing - Key Applications</li><li>Module 03 : Internet and Computing - Tools &amp; Networking</li><li>Module 04 : Windows 8 for PC</li><li>Module 05 : Windows 10 - New Developments</li><li>Module 06 : Cyber Security Awareness</li></ul> <p><strong>Course 10: Level 2 Microsoft Office Essentials<br /></strong></p> <p>Excel 2016</p> <ul> <li>Getting Started with Microsoft Office Excel 2016</li><li>Performing Calculations</li><li>Modifying a Worksheet</li><li>Formatting a Worksheet</li><li>Printing Workbooks</li><li>Managing Workbooks</li></ul> <p>Word 2016</p> <ul> <li>Getting Started with Word</li><li>Formatting Text and Paragraphs</li><li>Working More Efficiently</li><li>Managing Lists</li><li>Adding Tables</li><li>Inserting Graphic Objects</li><li>Controlling Page Appearance</li><li>Preparing to Publish a Document</li><li>Workbooks - Microsoft Word 2016 (Beginner)</li></ul> <p>PowerPoint 2016</p> <ul> <li>PowerPoint Interface</li><li>Presentation Basics</li><li>Formatting</li><li>Inserting Options</li><li>Working with Objects</li><li>Table</li><li>Charts</li><li>Review and Presentation</li></ul> <p>Access 2016</p> <ul> <li>Introduction to Access</li><li>Modify Data</li><li>Working with Queries</li><li>Access Forms</li><li>Working with Reports</li></ul> <p><strong>Course 11: Stress Management Training</strong></p> <ul> <li>Beginning Concepts</li><li>Specific Stress Management Techniques</li><li>MORE Stress Reduction Strategies</li><li>Still MORE Stress Reduction Techniques - Part 1</li><li>Still MORE Stress Reduction Techniques - Part 2</li><li>Still MORE Stress Reduction Techniques - Part 3</li><li>BONUS Video &amp; Wrap Up!</li><li>Special LIVE Bonus Video!</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        130 CPD hours / points
                                    </div>
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                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone from any background can enrol in this <strong>Telephone Skills Training </strong>bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our <strong>Telephone Skills Training </strong>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p> <p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Having these various expertise will increase the value in your CV and open you up to multiple job sectors.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Telephone Skills Training

<p><strong>Telephone Skills Online</strong></p><p>Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this <strong>Telephone Skills</strong> course, you will develop better telephone communication skills.</p><p>This <strong>Telephone Skills</strong> course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.</p><p><strong>Learning Outcomes</strong></p><p>After completing this <strong>Telephone Skills</strong> course, you will be able to:</p><ul><li>Understand various aspects of phone etiquette</li><li>Know how to use proper phone language</li><li>Know how to handle inbound and outbound calls</li><li>Know how to eliminate phone distractions</li><li>Know how to handle rude or angry callers and much more.</li></ul><p><strong>Why Choose Telephone Skills Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Food Allergen Training Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>Free PDF certificate as soon as completing the Food Allergen Training course.</li><li>24/7 support via live chat, phone call or email.</li></ul><p><strong>Courses are included in this Telephone Skills Bundle Course</strong></p><ul><li><strong>Course 01: </strong>Level 2 Customer Service Course</li><li><strong>Course 02:</strong> Level 4 Time Management Course</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Telephone Skills </strong><strong>course]</strong></p> <p><strong>Course Curriculum of the Telephone Skills</strong></p><ul><li>Module 01: Aspects of Phone Etiquette</li><li>Module 02: Using Proper Phone Language</li><li>Module 03: Eliminate Phone Distractions</li><li>Module 04: Inbound Calls</li><li>Module 05: Outbound Calls</li><li>Module 06: Handling Rude or Angry Callers</li><li>Module 07: Handling Interoffice Calls</li><li>Module 08: Handling Voicemail Messages</li><li>Module 09: Methods of Training Employees</li><li>Module 10: Correcting Poor Telephone Etiquette</li><li>Module 11: Wrapping Up</li></ul><p><strong>Assessment Method of Telephone Skills</strong></p><p>After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Telephone Skills</strong></p><p>After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
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                        <div id="who_is_this_course_for">
                            <p><strong>Telephone Skills</strong></p><p>This Telephone Skills course is ideal for those who want to develop their telephone skills.</p>
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        <div>Requirements</div>
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                            <p><strong>Telephone Skills</strong></p><p>There are <strong>no specific</strong> requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills.</p>
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        <div>Career path</div>
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                            <p><strong>Telephone Skills</strong></p><p>After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.</p>
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Counselling Skills

IT Skills

Business Communication Skills

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				<p>Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers.</p><h3><b>In just 75 Minutes, you will:</b></h3><ul><li><span>Be able to handle interoffice calls and voicemail messages</span></li><li><span>Successfully eliminate phone distractions and correct poor telephone etiquette</span></li><li><span>Develop and master the techniques that improve your organization's image</span></li><li><span>Handle incoming and outgoing calls precisely that win more business</span></li><li><span>Correctly respond to rude or hostile customers</span></li><li><span>Answer the phone expertly at your business</span></li></ul><h3><b>Why choose this course</b></h3><ul><li><span>Earn an</span><span> e-certificate upon successful completion.</span></li><li><span>Accessible, informative modules taught by expert instructors</span></li><li><span>Study in your own time, at your own pace, through your computer tablet or mobile device</span></li><li><span>Benefit from instant feedback through mock exams and multiple-choice assessments</span></li><li><span>Get 24/7 help or advice from our email and live chat teams</span></li><li><span>Full Tutor Support on Weekdays</span></li></ul><h3><b>Course Design</b></h3><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li><li><span>Mock exams</span></li><li><span>Multiple-choice assessment</span></li></ul><h3><b>Certificate of Achievement</b></h3><p><b>Endorsed Certificate of Achievement from the Quality Licence Scheme</b></p><p><span>Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only </span><span>£59.</span><span> Please note that overseas students may be charged an additional £10 for postage.</span></p><p><b>CPD Certificate of Achievement from Janets</b></p><p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p><h3><b>Endorsement</b></h3><p>This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p><p><b>Method of Assessment</b></p><p><span>To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement.</span></p><p><span>To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.</span></p><h3><b>Who is this course for?</b></h3><p><span>Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality.</span></p><p><span>Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject.</span></p><h3><b>This lesson is ideal for:</b></h3><ul><li><span>Customer Service Assistants</span></li><li><span>Customer Service Representatives</span></li><li><span>Call Center Agents</span></li><li><span>Small Business Owners</span></li><li><span>Sales Assistants</span></li></ul>					</div>
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				<h3>Course Content</h3>

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					<td>Module One - Getting Started</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Two - Aspects of Phone Etiquette</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td>Module Three - Using Proper Phone Language</td>
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					<td><span><i></i> 00:10:00</span></td>
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					<td>Module Four - Eliminate Phone Distractions</td>
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					<td>Module Five - Inbound Calls</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Six - Outbound Calls</td>
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					<td><span><i></i> 00:05:00</span></td>
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					<td>Module Seven - Handling Rude or Angry Callers</td>
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					<td>Module Eight - Handling Interoffice Calls</td>
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					<td>Module Ten - Methods of Training Employees</td>
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					<td>Module Eleven - Correcting Poor Telephone Etiquette</td>
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					<td>Module Twelve - Wrapping Up</td>
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					<td>Mock Exam - Telephone Skills Training</td>
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					<td><span><i></i> 00:20:00</span></td>
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					<td>Final Exam - Telephone Skills Training</td>
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					<td><span><i></i> 00:20:00</span></td>
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					<td>Assignment - Telephone Skills Training</td>
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					<td><span><i></i> 2 days, 10 hours</span></td>
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					<td>Order your Certificate QLS</td>
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			<h2>Frequently Asked Questions</h2>
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                                    Are there any prerequisites for taking the course?
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                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
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                                    Can I access the course at any time, or is there a set
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                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
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                                    How long will I have access to the course?
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                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
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                                    Is there a certificate of completion provided after
                                    completing the course?
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                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
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                                    Can I switch courses or get a refund if I'm not satisfied
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                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
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                                    How do I track my progress in the course?
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                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
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                                    What if I have technical issues or difficulties with the
                                    course?
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                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
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Janets

Certificate in Education & Training (CET)

Sheffield

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 34px; box-sizing: border-box;" fr-original-style="font-size: 34px;">Empower your team to handle calls with confidence &amp; professionalism.</span>
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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">In today&#39;s business environment, successful client interaction is crucial for improving your companies brand reputation.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">

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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Our 1-day Telephone Skills Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">



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<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Discover a new call <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">process</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to professionally answer <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">inbound</strong> &amp; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">outbound</strong> calls.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain best practice <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">listening</strong> techniques.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Build <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">rapport</strong> and satisfy customers&rsquo; needs quickly.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to effectively <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">close</strong> the call.&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain a fresh approach to <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">succeed</strong> in customer service.</li></ul>
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<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Suitability</span></h2><div fr-original-style="" style="box-sizing: border-box;">Designed by expert trainers, our Telephone Skills Training Course is perfect for</div>

<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">All Customer Facing Employees</li>
<li fr-original-style="" style="box-sizing: border-box;">Front Line Staff</li>
<li fr-original-style="" style="box-sizing: border-box;">Administrators</li>
<li fr-original-style="" style="box-sizing: border-box;">Supervisors</li>
<li fr-original-style="" style="box-sizing: border-box;">Team Leaders</li>
<li fr-original-style="" style="box-sizing: border-box;">Managers</li></ul>
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<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Overview</span></h2>

<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Day - 9:30am to 4:30pm.</strong></li>
<li fr-original-style="" style="box-sizing: border-box;">Delivered in-person or virtually.</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for individuals or groups.</li>
<li fr-original-style="" style="box-sizing: border-box;">Choose a date that best suits your team&#39;s availability.</li>
<li fr-original-style="" style="box-sizing: border-box;">Includes certification.</li></ul>

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<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Looking to Train Your Team?</span></strong></h2>Good news, we charge a &#39;fixed day rate&#39; price.
<br fr-original-style="" style="box-sizing: border-box;">Whether you add x1 person or x15 people to your session, the cost remains the same.
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<br fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telephone Training Courses for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" id="isPasted" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">Request Course Brochure &nbsp;&gt;</a>
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Live And Learn Consultancy

Customer Care

Telehandler

Know Your Customer (KYC)

Customer Relations

Telesales

Customer Experience Management

Our 1-day Telephone Skills Training Course equips your employees with best practice customer care techniques to engage with customers in professional manner.

Telephone Skills Training - Customer Care

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication. In this course, you&#39;ll learn:<br fr-original-style="" style="box-sizing: border-box;"></span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Introduction to Telephone Skills:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of effective telephone communication in professional settings.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of the key components of telephone etiquette and communication.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Preparing for a Phone Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Planning and organizing information before making or receiving a call.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Tips for creating a professional and welcoming atmosphere.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Answering Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Techniques for answering calls with confidence and professionalism.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Proper phone etiquette during the initial moments of a conversation.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Conducting a Business Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for maintaining clarity and professionalism during business discussions.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Effective communication skills for conveying information and understanding the caller&#39;s needs.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Handling Difficult Situations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and managing challenging scenarios during phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Conflict resolution and de-escalation techniques.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Holding and Transferring Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Guidelines for placing calls on hold and transferring them seamlessly.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Minimizing disruptions and maintaining a positive caller experience.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Ending the Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gracefully concluding phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recap of important information and next steps.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Telephone Etiquette for Customer Service:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the unique aspects of providing excellent customer service over the phone.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building rapport and addressing customer concerns professionally.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Best Practices of Telephone Etiquette:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring advanced techniques for enhancing phone communication skills.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Incorporating effective listening, tone, and language choices.</li></ul></li></ol>

Conflict Resolution

Business Communication

Professional Development

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication

<p><strong>***3-in-1 Premium Bundle***</strong></p><p>Our extensive <strong>Executive PA</strong> course is developed thoroughly for you to indulge and learn all Executive PA topics with utmost clarity and thorough explanation.</p><p>This Executive PA course includes not only one course but <strong>THREE</strong> courses within the bundle. So you are getting two extra courses for the price of one, no extra money! Our course aims to provide detailed insight into the Executive PA with full support from our teachers. So if you are looking for a convenient way to boost your knowledge further of the Executive PA topic but are too busy to go to a class, then enrol in this course and you are sorted!</p><p>Our in-depth course has no time limit and can be accessed from anywhere in the world.</p><p>You'll pick up a ton of fresh information, whether you're a novice or an advanced. The mega course's sheer size and breadth speak for itself! <strong>So, do not delay any further; we are excited and looking forward to letting you in our CPD Accredited course as much as you are!</strong></p><p><strong>The following courses will not only fast-track your career but also make it even more rewarding:</strong></p><ul><li><strong>Course 01: </strong>Personal Assistant</li><li><strong>Course 02: </strong>Minute Taking Administrator</li><li><strong>Course 03: </strong>Document Control</li></ul><p><strong><strong>Learning Outcome</strong></strong></p><p>From this interactive <strong>Executive PA </strong>course, you will be able to:</p><ul><li>Deep dive into the basics of Executive PA.</li><li>Learn how to improve your skills in general.</li><li>Increase your ability to reason and solve problems.</li><li>Utilise the Executive PA to boost output.</li><li>Gain confidence and clarity in your communication.</li><li>Explore different career routes in this field.</li></ul><p>This comprehensive three-in-one<strong> Executive PA </strong>course equips you with critical guidance, methods, and strategies for increasing both employee and professional development. The Executive PA course from Next Generation's easy-to-digest and deliverable modules will provide you with the most essential and useful knowledge for growing your profession, from setting personal development goals to forming a cross-functional team.</p><p><strong>Course Curriculum:</strong></p><ul><li>Business Telephone Skills</li><li>Mail Services and Shipping</li><li>Organising Meeting and Conferences</li><li>Business Writing Skills</li><li>Effective Planning and Scheduling</li><li>Preparation for Minute Taking</li><li>The Meeting Structure</li><li>Minute Meeting, Decision and Action</li><li>Document Control Lifecycle</li><li>Document Control Strategies and Instruments</li><li>Quality Assurance and Controlling Quality of Documents<strong><br /></strong></li></ul><p>And many more...</p><p><strong>Show off your new skills with a certificate of completion - </strong></p><p><strong>Digital Certificate: </strong></p><ul><li>CPD Accredited : £4.99 (For Each)</li></ul><p><strong>Hardcopy:</strong></p><ul><li>For Each Hardcopy Certificate: £9.99 (FREE UK Delivery)</li><li>For Each Hardcopy Transcript: £9.99</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
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                                        35 CPD hours / points
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                                            Accredited by CPD Quality Standards
                                        </div>
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                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This comprehensive<strong> three-in-one </strong>bundled <strong>Executive PA</strong> course has no restrictions for people registering for it. Anyone between the age of above sixteen can apply for the course. So whether you are an eager learner to explore the deeper unknown facts of the subject or a skilled individual in this field who wishes to enhance their career prospects further can take this course.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No previous knowledge is required to enrol in this training.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The aim of this exclusive bundle<strong> Executive PA</strong> course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas:</p><ul><li>Personal Executive Assistant</li><li>Personal Concierge</li><li>Executive Assistant</li><li>Support Secretary</li><li>Office Assistant</li><li>Office Manager</li><li>Receptionist</li></ul>
                        </div>

NextGen Learning

PA : Telephone Skills, Business Writing, Minute Taking, Microsoft Office, Document Control

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth &pound;160 as a Gift - Enrol Business Administration Now</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Hi, business enthusiast! When you&#39;re establishing a new business, what&#39;s the first thing you want to know? It&#39;s undoubtedly the golden rule for running a thriving business! So be your own boss and learn the tips and tricks of becoming a successful entrepreneur with the help of this comprehensive Business Administration course in a smoother, flexible way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enrolling in this Business Administration course is a terrific way to dip your toes into the world of business direction and see whether it&#39;s right for you. Knowledge in business direction courses can help you prepare for a range of careers with above-average development potential. Health care management, business management, finance, accounting, and marketing are all areas where business direction skills are required. And to equip you with the most comfortable and rich learning experience possible, the bundle is structured into multiple in-depth courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Along with this Business Administration Bundle, you will get original hardcopy certificates, a transcript and a student ID card.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Courses are included in this Bundle:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: </strong>Business Administration Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 02: </strong>Employment Law Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 03: </strong>Introduction to Accounting</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 04: </strong>Level 3 Xero Training</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 05: </strong>Business Analysis Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 06: </strong>GDPR</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 07: </strong>Level 3- Project Management<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 08: </strong>Customer Relationship Management<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 09:</strong>Team Management</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 10: </strong>Effective Communication Skills Diploma</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 11: </strong>Professional Bookkeeping Course</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">The comprehensive Business Administration course will enable you to- </em></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Acquaint yourself on how to represent your boss and company to bring your success to new heights.</li><li fr-original-style="" style="box-sizing: border-box;">Earn the skills of an effective administrator to recruit employees, conduct department meetings successfully, and engage with higher management.</li><li fr-original-style="" style="box-sizing: border-box;">Strengthen your business writing skills, communication skills and telephone skills.</li><li fr-original-style="" style="box-sizing: border-box;">Get the chance to broaden organising skills to schedule meetings and conferences as well as become punctual.</li><li fr-original-style="" style="box-sizing: border-box;">Keep track of records and successfully file systems to avoid unnecessary turmoil for your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the capacity to undertake rigorous secondary research on challenges, whether general business or company functions.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the ability to apply broad management knowledge in real-world scenarios.</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to handle mail services and shipping and travel related arrangements skillfully.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Curriculum:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: Business Administration Level 3</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Representing Your Boss and Company</li><li fr-original-style="" style="box-sizing: border-box;">Skills of an Effective Administrator</li><li fr-original-style="" style="box-sizing: border-box;">Business Writing Skills</li><li fr-original-style="" style="box-sizing: border-box;">Communication Skills</li><li fr-original-style="" style="box-sizing: border-box;">Business Telephone Skills</li><li fr-original-style="" style="box-sizing: border-box;">Mail Services and Shipping</li><li fr-original-style="" style="box-sizing: border-box;">Travel Arrangements</li><li fr-original-style="" style="box-sizing: border-box;">Organising Meetings and Conferences</li><li fr-original-style="" style="box-sizing: border-box;">Time Management</li><li fr-original-style="" style="box-sizing: border-box;">Record Keeping and Filing Systems</li><li fr-original-style="" style="box-sizing: border-box;">Effective Planning and Scheduling</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">---------------Other Courses Are---------------</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 02: Employment Law Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 03: Introduction to Accounting</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 04: Level 3 Xero Training</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 05: Business Analysis Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 06: GDPR</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 07: Level 3- Project Management</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 08: Customer Service Management</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 09:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 10: Effective Communication Skills Diploma</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 11: Professional Bookkeeping Course</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How will I get my Certificate?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After successfully completing the Business Administration course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PDF Certificate: Free (Previously it was &pound;6*11 = &pound;66)</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Hard Copy Certificate: Free (For The Title Course: Previously it was &pound;10)</strong></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">P.S. The delivery charge inside the U.K. is &pound;3.99 and the international students have to pay &pound;9.99.</p><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        110 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone from any background can enrol in this Business Administration bundle.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Business Administration course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completing this course bundle, you may pursue the following career paths:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Business administrator (&pound;20,000 - &pound;30,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Business analyst (&pound;25,000 - &pound;35,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Project manager (&pound;30,000 - &pound;40,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Customer service representative (&pound;20,000 - &pound;25,000 per year)</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
    </h2>

                        <div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
                                    <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Digital certificate -
            Included
        </p>
        <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Hard copy certificate -
            Included
        </p>
            <div fr-original-style="" style="box-sizing: border-box;"> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will get the Hard Copy certificate for the title course (<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Administration Level 3</strong>) absolutely Free! Other Hard Copy certificates are available for &pound;10 each. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please Note: The delivery charge inside the UK is &pound;3.99, and the international students must pay a &pound;9.99 shipping cost.</p> </div>

                        </div>

Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Business Administration Now
Hi, business enthusiast! When launching a new venture, understanding the fundamentals of Business Administration is crucial to your success. What’s the first thing you need to know? It’s the golden rule for running a thriving business! Embark on your journey to becoming a successful entrepreneur with the Business Administration Level 3 Diploma. This comprehensive course offers an in-depth exploration of Business Administration, providing you with the essential skills and knowledge to excel in various business settings.
Enrolling in this Business Administration course is an excellent way to gain a solid foundation in business management and direction. Discover how effective business administration can pave the way for a range of careers with strong growth potential. Whether you're interested in health care management, business management, finance, accounting, or marketing, the skills you acquire will be invaluable in navigating these fields.
Our structured bundle includes multiple in-depth courses designed to offer a rich and flexible learning experience. By immersing yourself in this comprehensive Business Administration program, you'll be well-prepared to take on diverse business challenges and make informed decisions. Start your journey today and equip yourself with the expertise needed for a successful career in Business Administration.
Along with this Business Administration Bundle, you will get original hardcopy certificates, a transcript and a student ID card.
Courses are included in this Bundle:
Course 01: Business Administration Level 3
Course 02: Employment Law Level 3
Course 03: Introduction to Accounting
Course 04: Level 3 Xero Training
Course 05: Business Analysis Level 3
Course 06: GDPR
Course 07: Level 3- Project Management
Course 08: Customer Relationship Management
Course 09:Team Management
Course 10: Effective Communication Skills Diploma
Course 11: Professional Bookkeeping Course



Key Features of the Course
FREE Business Administration Level 3 Diploma CPD-accredited certificate
Get a free student ID card with Business Administration Level 3 Diploma training (£10 applicable for international delivery)
Lifetime access to the Business Administration Level 3 Diploma course materials
The Business Administration Level 3 Diploma program comes with 24/7 tutor support
Get instant access to this Business Administration Level 3 Diploma course
Learn Business Administration Level 3 Diploma training from anywhere in the world
The Business Administration Level 3 Diploma training is affordable and simple to understand
The Business Administration Level 3 Diploma training is entirely online



Learning Outcomes
Acquaint yourself on how to represent your boss and company to bring your success to new heights.
Earn the skills of an effective administrator to recruit employees, conduct department meetings successfully, and engage with higher management.
Strengthen your business writing skills, communication skills and telephone skills.
Get the chance to broaden organising skills to schedule meetings and conferences as well as become punctual.
Keep track of records and successfully file systems to avoid unnecessary turmoil for your organisation.
Demonstrate the capacity to undertake rigorous secondary research on challenges, whether general business or company functions.
Demonstrate the ability to apply broad management knowledge in real-world scenarios.
Learn how to handle mail services and shipping and travel related arrangements skillfully.



Course Curriculum:
Course 01: Business Administration Level 3
Representing Your Boss and Company
Skills of an Effective Administrator
Business Writing Skills
Communication Skills
Business Telephone Skills
Mail Services and Shipping
Travel Arrangements
Organising Meetings and Conferences
Time Management
Record Keeping and Filing Systems
Effective Planning and Scheduling
---------------Other Courses Are---------------
Course 02: Employment Law Level 3
Course 03: Introduction to Accounting
Course 04: Level 3 Xero Training
Course 05: Business Analysis Level 3
Course 06: GDPR
Course 07: Level 3- Project Management
Course 08: Customer Service Management
Course 09:
Course 10: Effective Communication Skills Diploma
Course 11: Professional Bookkeeping Course
How will I get my Certificate?
After successfully completing the Business Administration course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.
PDF Certificate: Free (Previously it was £6*11 = £66)
Hard Copy Certificate: Free (For The Title Course: Previously it was £10)
P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99.
 CPD 
110 CPD hours / points  Accredited by CPD Quality Standards



 Who is this course for? 
Anyone from any background can enrol in this Business Administration bundle.



 Requirements 
This Business Administration course has been designed to be fully compatible with tablets and smartphones.



 Career path 
Upon completing this course bundle, you may pursue the following career paths:
Business administrator (£20,000 - £30,000 per year)
Business analyst (£25,000 - £35,000 per year)
Project manager (£30,000 - £40,000 per year)
Customer service representative (£20,000 - £25,000 per year)



 Certificates 
Certificate of completion
 Digital certificate - Included 
Certificate of completion
 Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Business Administration Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Business Administration Level 3 Diploma

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

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					<div><p>Becoming an office administrator or receptionist is an excellent entry point into the professional workforce. With over 1.5 million administrative and secretarial jobs in the UK, the demand for organised and personable admins to manage office tasks and assist staff continues rising. This comprehensive Office Admin &amp; Receptionist course prepares you to thrive in these in-demand roles through industry-relevant training in key areas like communication etiquette, scheduling, customer service, business writing, and time management. Gain the skills and knowledge to become a confident, reliable, and exceptional administrative professional equipped to excel in any office environment.</p><p>Ready to compose your career symphony? Enrol today and unlock the rewarding world of Office Administration &amp; Receptionism!</p></div>
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										<span>Implement time management and organisational strategies effectively.</span>
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					<div><p><span>This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Admin &amp; Receptionist. Enrol today and complete the course to achieve a certificate that can change your career forever.</span></p></div>
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			<h4>Perks of Learning with IOMH</h4>  		</div>
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										<span>One-to-one support from a dedicated tutor throughout your course.</span>
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										<span>Study online - whenever and wherever you want.</span>
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										<span>Instant Digital/ PDF certificate</span>
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							<i></i>						</span>
										<span>100% money back guarantee</span>
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										<span>12 months access</span>
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			<h4>Process of Evaluation</h4>  		</div>
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					<div><p>After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.</p></div>
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			<h4>Certificate of Achievement</h4>  		</div>
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					<div><p><span>After completing the </span><b>Office Admin &amp; Receptionist course</b><span>, you will receive your</span><b> CPD-accredited Digital/PDF Certificate for £5.99. </b><span>To get the </span><b>hardcopy certificate for £12.99, </b><span>you must also pay the shipping charge of just</span><b> £3.99 (UK) and £10.99 (International).</b></p></div>
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			<h4>Who Is This Course for?</h4>  		</div>
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					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>Career Changers: Seeking a fresh start in a dynamic field? This course equips you with the skills to excel in diverse office environments.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>School Leavers: Eager to kickstart your professional journey? Build a strong foundation with industry-relevant skills and knowledge. </span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Upskillers: Looking to add polish and efficiency to your existing skillset? This course empowers you to take your career to the next level.</span>
									</li>
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											<span>
							<i></i>						</span>
										<span>Ambitious Individuals: Whether you dream of climbing the corporate ladder or setting up your office, this course provides the tools to succeed.</span>
									</li>
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			<h4>Requirements</h4>  		</div>
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					<div><p><span>There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Office Admin &amp; Receptionist course.</span></p><p><span>Do note: you must be at least 16 years old to enrol.</span></p><p><span>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.</span></p></div>
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										<span> Administrative Assistant - £20K to £28K per year.</span>
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										<span>Office Manager - £28K to £45K per year.</span>
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										<span>Personal Assistant - £30K to £50K per year.</span>
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					<td colspan="4">Module 01: Introduction to Reception and Receptionist</td>
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					<td>Module 01: Introduction to Reception and Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
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					<td colspan="4">Module 02: Business Telephone Skills</td>
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					<td>Module 02: Business Telephone Skills</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 03: Representing Your Boss and Company</td>
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					<td><i></i></td>
					<td>Module 03: Representing Your Boss and Company</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 04: Mail Services and Shipping </td>
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					<td>Module 04: Mail Services and Shipping</td>
					<td> </td>
					<td><span><i></i> 00:26:00</span></td>
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					<td colspan="4">Module 05: Travel Arrangements</td>
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					<td>Module 05: Travel Arrangements</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
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					<td colspan="4">Module 06: Organising Meeting and Conferences</td>
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					<td><i></i></td>
					<td>Module 06: Organising Meeting and Conferences</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 07: Time Management</td>
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					<td>Module 07: Time Management</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 08: Record Keeping and Filing Systems</td>
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					<td><i></i></td>
					<td>Module 08: Record Keeping and Filing Systems</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
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					<td colspan="4">Module 09: Business Writing Skills</td>
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					<td><i></i></td>
					<td>Module 09: Business Writing Skills</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
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					<td colspan="4">Module 10 :Organisational Skills</td>
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					<td><i></i></td>
					<td>Module 10 :Organisational Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 11: Communication Skills</td>
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					<td><i></i></td>
					<td>Module 11: Communication Skills</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Module 12: Customer Service</td>
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					<td><i></i></td>
					<td>Module 12: Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
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					<td colspan="4">Module 13: Effective Planning and Scheduling</td>
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					<td><i></i></td>
					<td>Module 13: Effective Planning and Scheduling</td>
					<td> </td>
					<td><span><i></i> 00:39:00</span></td>
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					<td colspan="4">Module 14: Invoicing/Petty Cash</td>
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					<td><i></i></td>
					<td>Module 14: Invoicing/Petty Cash</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
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					<td colspan="4">Module 15: Business Environment</td>
				</tr>
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					<td><i></i></td>
					<td>Module 15: Business Environment</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Assignment</td>
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					<td><i></i></td>
					<td>Assignment - Office Admin &amp; Receptionist</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
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Becoming an office administrator or receptionist is an excellent entry point into the professional workforce. With over 1.5 million administrative and secretarial jobs in the UK, the demand for organised and personable admins to manage office tasks and assist staff continues rising. This comprehensive Office Admin & Receptionist course prepares you to thrive in these in-demand roles through industry-relevant training in key areas like communication etiquette, scheduling, customer service, business writing, and time management. Gain the skills and knowledge to become a confident, reliable, and exceptional administrative professional equipped to excel in any office environment.
Ready to compose your career symphony? Enrol today and unlock the rewarding world of Office Administration & Receptionism!
You will Learn The Following Things:
Demonstrate effective communication and customer service skills required of a receptionist.
Manage schedules and bookings and arrange travel and events.
Follow best practices for phone, mail, filing, and other administrative duties.
Represent the company and assist management professionally. Implement time management and organisational strategies effectively.
Implement time management and organisational strategies effectively.
Apply business writing principles through correspondence and other documents.
This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Admin & Receptionist. Enrol today and complete the course to achieve a certificate that can change your career forever.
Details

Perks of Learning with IOMH
One-to-one support from a dedicated tutor throughout your course.
Study online - whenever and wherever you want.
Instant Digital/ PDF certificate
100% money back guarantee
12 months access
Process of Evaluation
After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
After completing the Office Admin & Receptionist course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International).
Who Is This Course for?
Career Changers: Seeking a fresh start in a dynamic field? This course equips you with the skills to excel in diverse office environments.
School Leavers: Eager to kickstart your professional journey? Build a strong foundation with industry-relevant skills and knowledge.
Upskillers: Looking to add polish and efficiency to your existing skillset? This course empowers you to take your career to the next level.
Ambitious Individuals: Whether you dream of climbing the corporate ladder or setting up your office, this course provides the tools to succeed.
Requirements
There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Office Admin & Receptionist course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.
Career Path
Receptionist - £18K to £22K per year.
Administrative Assistant - £20K to £28K per year.
Executive Assistant - £25K to £40K per year.
Office Manager - £28K to £45K per year.
Personal Assistant - £30K to £50K per year.
 Course Curriculum

Module 01: Introduction to Reception and Receptionist			
	Module 01: Introduction to Reception and Receptionist		00:29:00
Module 02: Business Telephone Skills			
	Module 02: Business Telephone Skills		00:21:00
Module 03: Representing Your Boss and Company			
	Module 03: Representing Your Boss and Company		00:25:00
Module 04: Mail Services and Shipping			
	Module 04: Mail Services and Shipping		00:26:00
Module 05: Travel Arrangements			
	Module 05: Travel Arrangements		00:22:00
Module 06: Organising Meeting and Conferences			
	Module 06: Organising Meeting and Conferences		00:19:00
Module 07: Time Management			
	Module 07: Time Management		00:25:00
Module 08: Record Keeping and Filing Systems			
	Module 08: Record Keeping and Filing Systems		00:24:00
Module 09: Business Writing Skills			
	Module 09: Business Writing Skills		00:25:00
Module 10 :Organisational Skills			
	Module 10 :Organisational Skills		00:19:00
Module 11: Communication Skills			
	Module 11: Communication Skills		00:19:00
Module 12: Customer Service			
	Module 12: Customer Service		00:22:00
Module 13: Effective Planning and Scheduling			
	Module 13: Effective Planning and Scheduling		00:39:00
Module 14: Invoicing/Petty Cash			
	Module 14: Invoicing/Petty Cash		00:20:00
Module 15: Business Environment			
	Module 15: Business Environment		00:19:00
Assignment			
	Assignment - Office Admin & Receptionist		00:00:00

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