works academy
This brilliant Customer Service course consists of a series of easy to follow
online videos. The course will teach you how to deliver great customer service.
Firstly we will discuss what customer service is and how to identify customer
needs. Secondly, examine how focusing on the customer and identifying their
expectations can help you improve their experience. Thirdly identify the
characteristics of an exceptional customer service provider. Additionally we
will examine customer focus, how to interact with customers on the telephone,
handle complaints, and how to deal with the inevitable stress that comes with
this type of role.