Name: Complaints Handling for Customer Care: Best Practices
Price: 10.99 GBP
Availability: InStock

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			<h2>Description</h2>		</div>
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			<p>Engaging in art licensing is a perfect opportunity to improve your passive earnings. The Art Licensing: Sell Your First Piece of Artwork Online course is packed with actionable tips that will help you create your first online sale of artwork and improve your revenue if you're already selling.
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										<span>Learn to articulate the distinctions between basic and complicated PTSD (C-PTSD) and describe the unique problems involved with C-PTSD evaluation, recovery preparation, rehabilitation and care.</span>
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										<span>Understand C-PTSD neurobiology and how repeated sensitivity to dangerous conditions.</span>
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										<span>You will learn the applicability of Porges' Polyvagal Principle to C-PTSD therapy; especially the significance of establishing and using safe connections of commitment to improve recovery.</span>
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										<span>You will learn abreactions/flashbacks; severe 'depression-like' shutdown and avoidance; dissociation;</span>
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										<span>Learn about relational difficulties and challenges; chronic emotional and somatic dysregulation; chronic pain; and psychotic symptoms. </span>
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			<h2>Requirements</h2>		</div>
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										<span>Learners will need regular access to a computer with an internet connection.</span>
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										<span>High speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.</span>
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										<span>This course is available to all learners, of all academic backgrounds.</span>
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				<h2>Why should I take this course?</h2>
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										<span>A premium quality video course.</span>
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										<span>15 hours of content</span>
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										<span>Course completion certificate</span>
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										<span>Renowned accredited qualification</span>
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					<div><p>This discussion of trauma Treatment, supporting materials on the nature and impact of life and health throughout the lifespan.</p></div>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Dealing With Difficult People In Life &amp; Work - Powerful!</strong></td>
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					<td>Fundamentals of Dealing With Difficult People AND Ourselves00</td><td><span>🕐 00:08:00</span></td>
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					<td>Powerful Insights and Strategies00</td><td><span>🕐 00:16:00</span></td>
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					<td>Problem Solving! Specific Techniques For Handling Difficult People00</td><td><span>🕐 00:13:00</span></td>
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					<td>Problem Solving (Part 2)! Specific Techniques For Handling Difficult People00</td><td><span>🕐 00:13:00</span></td>
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					<td>Problem Solving (Part 3)! Specific Techniques For Handling Difficult People00</td><td><span>🕐 00:14:00</span></td>
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					<td>Final TIPS and Recommendations!00</td><td><span>🕐 00:10:00</span></td>
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					<td>BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by!00</td><td><span>🕐 00:10:00</span></td>
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Skill Up

Online Course Marketing

Psychological First Aid

Master Your Emotions

Counselling Skills

Professional Skills Course (PSC)

Dealing With Difficult Customers

Description Engaging in art licensing is a perfect opportunity to improve your passive earnings. The Art Licensing: Sell Your First

How To Deal With Difficult People Training

General Admission

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">This course covers essential first aid for cyclists to give you the skills to be able to help yourself and others if involved in an accident. The course is designed as an introduction to basic first aid in a cycling environment. The course covers topics including head injuries, how to put someone into the recovery position, breaks, sprains and dislocations and so much more.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">For a more comprehensive course please see &nbsp;<a href="https://onlinefirstaid.com/our-courses/first-aid-for-cyclists-including-child-first-aid/" style="color: rgb(5, 104, 156); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(5, 104, 156);">First Aid for Cyclists</a> which includes CPR, spinal injuries, when to move them, asthma and breathing problems, heat exhaustion and much more.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The course consists of illustrated<b fr-original-style="" style="box-sizing: border-box;">&nbsp;step by step directions, flow charts, diagrams, videos and test yourself sections</b> fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. You will have <b fr-original-style="" style="box-sizing: border-box;">continuous access</b> to the course for 12 months.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect&nbsp;serious&nbsp;illness or injury, you should always seek immediate professional medical advice.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The course material has been written by Emma Hammett, qualified nurse, first aid trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact&nbsp;<a href="mailto:emma@firstaidforlife.org.uk" style="color: rgb(5, 104, 156); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(5, 104, 156);">emma@firstaidforlife.org.uk</a></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course contents:</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Action in an emergency</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Keep yourself safe</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Priorities of treatment</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Information to give the emergency services</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The primary survey &ndash; how to help in an emergency</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Danger</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Response</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Airway</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Breathing</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Unresponsive and breathing</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">How to put someone into the recovery position</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Wounds and bleeding</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">How to treat a bleeding wound</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Dressings</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Embedded objects</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Shock</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Symptoms of shock</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Breaks, sprains and dislocations</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">How do you know if they have broken a bone?</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Treatment for soft tissue injuries or possible closed fractures</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">When to call an ambulance</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Head injuries</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">What to look for and what to do</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Compression and concussion</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Skull fracture</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">How to recognise if something is seriously wrong</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Road traffic accidents &ndash; how to help!</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Final test-yourself section and certificate</p>

First Aid for Life

Essential First Aid for Cyclists

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			<p>This course covers incident response methods and procedures are taught in alignment with industry frameworks such as US-CERT's NCISP (National Cyber Incident Response Plan), and Presidential Policy Directive (PPD) 41 on Cyber Incident Coordination Policy.</p>
			<div><i></i> Self Paced Elearning</div>
			<div><i></i>  £350.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		<p></p><p>This course covers network defence and incident response methods, tactics, and procedures that are in alignment with industry frameworks such as NIST 800-61r2 (Computer Security Incident Handling Guide), US-CERT's National Cyber Incident Response Plan (NCIRP), and Presidential Policy Directive (PPD)-41 on Cyber Incident Coordination, NIST 800.171r2 (Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations). It is ideal for candidates who have been tasked with the responsibility of monitoring and detecting security incidents in information systems and networks, and for executing standardized responses to such incidents. The course introduces tools, tactics, and procedures to manage cybersecurity risks, defend cybersecurity assets, identify various types of common threats, evaluate the organization's security, collect and analyze cybersecurity intelligence, and remediate and report incidents as they occur. This course provides a comprehensive methodology for individuals responsible for defending the cybersecurity of their organization.</p>
<p>This course is designed to assist students in preparing for the CyberSec First Responder certification examination. What you learn and practice in this course can be a significant part of your preparation.</p>
<p>In addition, this course and subsequent certification (CFR-410) meet all requirements for personnel requiring DoD directive 8570.01-M position certification baselines:</p>
<p>CSSP Analyst<br />CSSP Infrastructure Support <br />CSSP Incident Responder<br />CSSP Auditor</p>
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<h3>Course Objectives:</h3>
<p>In this course, you will identify, assess, respond to, and protect against security threats and operate a system and network security analysis platform. You will:</p>
<ul>
<li>Assess cybersecurity risks to the organization.</li>
<li>Analyze the threat landscape.</li>
<li>Analyze various reconnaissance threats to computing and network environments.</li>
<li>Analyze various attacks on computing and network environments.</li>
<li>Analyze various post-attack techniques.</li>
<li>Assess the organization's security posture through auditing, vulnerability management, and penetration testing.</li>
<li>Collect cybersecurity intelligence from various network-based and host-based sources.</li>
<li>Analyze log data to reveal evidence of threats and incidents.</li>
<li>Perform active asset and network analysis to detect incidents.</li>
<li>Respond to cybersecurity incidents using containment, mitigation, and recovery tactics.</li>
<li>Investigate cybersecurity incidents using forensic analysis techniques.</li>
</ul>
</div>
<p></p>
	
		<h3>Target Student</h3>
		<p></p><p>This course is designed primarily for cybersecurity practitioners preparing for or who currently perform job functions related to protecting information systems by ensuring their availability, integrity, authentication, confidentiality, and non-repudiation. It is ideal for those roles within federal contracting companies and private sector firms whose mission or strategic objectives require the execution of Defensive Cyber Operations (DCO) or DoD Information Network (DoDIN) operation and incident handling. This course focuses on the knowledge, ability, and skills necessary to provide for the defence of those information systems in a cybersecurity context, including protection, detection, analysis, investigation, and response processes.</p>
<p>In addition, the course ensures that all members of an IT team-regardless of size, rank, or budget- understand their role in the cyber defence, incident response, and incident handling process.</p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><div>
<h3>Course Content</h3>
<h4>Lesson 1: Assessing Cybersecurity Risk</h4>
<p>Topic A: Identify the Importance of Risk Management <br />Topic B: Assess Risk<br />Topic C: Mitigate Risk<br />Topic D: Integrate Documentation into Risk Management</p>
<h4>Lesson 2: Analyzing the Threat Landscape</h4>
<p>Topic A: Classify Threats<br />Topic B: Analyze Trends Affecting Security Posture</p>
</div>
<h4>Lesson 3: Analyzing Reconnaissance Threats to Computing and Network Environments</h4>
<p>Topic A: Implement Threat Modeling<br />Topic B: Assess the Impact of Reconnaissance <br />Topic C: Assess the Impact of Social Engineering</p>
<h4>Lesson 4: Analyzing Attacks on Computing and Network Environments</h4>
<p>Topic A: Assess the Impact of System Hacking Attacks<br />Topic B: Assess the Impact of Web-Based Attacks <br />Topic C: Assess the Impact of Malware<br />Topic D: Assess the Impact of Hijacking and Impersonation Attacks <br />Topic E: Assess the Impact of DoS Incidents<br />Topic F: Assess the Impact of Threats to Mobile Security <br />Topic G: Assess the Impact of Threats to Cloud Security</p>
<h4>Lesson 5: Analyzing Post-Attack Techniques</h4>
<p>Topic A: Assess Command and Control Techniques <br />Topic B: Assess Persistence Techniques<br />Topic C: Assess Lateral Movement and Pivoting Techniques <br />Topic D: Assess Data Exfiltration Techniques<br />Topic E: Assess Anti-Forensics Techniques </p>
<h4>Lesson 6: Assessing the Organization's Security Posture</h4>
<p>Topic A: Implement Cybersecurity Auditing<br />Topic B: Implement a Vulnerability Management Plan <br />Topic C: Assess Vulnerabilities<br />Topic D: Conduct Penetration Testing</p>
<h4>Lesson 7: Collecting Cybersecurity Intelligence</h4>
<p>Topic A: Deploy a Security Intelligence Collection and Analysis Platform <br />Topic B: Collect Data from Network-Based Intelligence Sources<br />Topic C: Collect Data from Host-Based Intelligence Sources</p>
<h4>Lesson 8: Analyzing Log Data</h4>
<p>Topic A: Use Common Tools to Analyze Logs <br />Topic B: Use SIEM Tools for Analysis</p>
<h4>Lesson 9: Performing Active Asset and Network Analysis</h4>
<p>Topic A: Analyze Incidents with Windows-Based Tools <br />Topic B: Analyze Incidents with Linux-Based Tools <br />Topic C: Analyze Indicators of Compromise</p>
<h4>Lesson 10: Responding to Cybersecurity Incidents</h4>
<p>Topic A: Deploy an Incident Handling and Response Architecture <br />Topic B: Mitigate Incidents<br />Topic C: Hand Over Incident Information to a Forensic Investigation</p>
<h4>Lesson 11: Investigating Cybersecurity Incidents</h4>
<p>Topic A: Apply a Forensic Investigation Plan<br />Topic B: Securely Collect and Analyze Electronic Evidence <br />Topic C: Follow Up on the Results of an Investigation</p>
<p></p>
	
		<h3>Prerequisites</h3>
		<p></p><p>To ensure your success in this course, you should meet the following requirements:</p>
<ul>
<li>At least two years (recommended) of experience or education in computer network security technology or a related field.</li>
<li>The ability or curiosity to recognize information security vulnerabilities and threats in the context of risk management.</li>
<li>Foundational knowledge of the concepts and operational framework of common assurance safeguards in network environments. Safeguards include, but are not limited to, firewalls, intrusion prevention systems, and VPNs.</li>
<li>General knowledge of the concepts and operational framework of common assurance safeguards in computing environments. Safeguards include, but are not limited to, basic authentication and authorization, resource permissions, and anti-malware mechanisms.</li>
<li>Foundation-level skills with some of the common operating systems for computing environments.</li>
<li>Entry-level understanding of some of the common concepts for network environments, such as routing and switching.</li>
<li>General or practical knowledge of major TCP/IP networking protocols, including, but not limited to, TCP, IP, UDP, DNS, HTTP, ARP, ICMP, and DHCP.</li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

This course covers incident response methods and procedures are taught in alignment with industry frameworks such as US-CERT's NCISP (National Cyber Incident Response Plan), and Presidential Policy Directive (PPD) 41 on Cyber Incident Coordination Policy.

Cyber Incident Response for Business Professionals

<p data-key="1" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="2" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course overview</strong></span></p>
<p data-key="3" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="4" fr-original-style="" style="box-sizing: border-box;">Understanding and recognising a hoarding disorder</span></p>
<p data-key="5" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="6" fr-original-style="" style="box-sizing: border-box;">Legislation &ndash; Safeguarding and Care Act 2014</span></p>
<p data-key="7" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="8" fr-original-style="" style="box-sizing: border-box;">Risk Assessment</span></p>
<p data-key="9" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="10" fr-original-style="" style="box-sizing: border-box;">Working with Partner Agencies</span></p>
<p data-key="11" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="12" fr-original-style="" style="box-sizing: border-box;">Challenges for the Emergency and Front Line Services.</span></p>
<p data-key="13" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="14" fr-original-style="" style="box-sizing: border-box;">Improving ways of working and the sharing of information</span></p>
<p data-key="15" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="16" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivered by</strong></span></p>
<p data-key="17" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="18" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Lee Markwick</strong></span></p>
<p data-key="19" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="20" fr-original-style="" style="box-sizing: border-box;">Safety Officer Trainer</span></p>
<p data-key="21" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="22" fr-original-style="" style="box-sizing: border-box;">Lee, a retired Fire Officer and NHS Mental Health &amp; Safety Officer, has a very pragmatic approach to challenging the perception, and managing the risk of hoarding and clutter. He has worked with many Partner Agencies on making people safer inside and outside their homes.</span></p>
<p data-key="23" data-slate-fragment="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" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span data-key="24" fr-original-style="" style="box-sizing: border-box;">Lee has worked with the following services: Fire, Police &amp; Ambulance Services, Adult &amp; Children Safeguarding Boards, Social Services, Local Council &amp; Housing Authorities, Community Safety Partnerships, Local Authority Hoarding/Clutter Panels, Local Authority &amp; NHS Mental Health Teams, Professional/Multi-Agency/Disciplinary meetings, Care Providers, Environmental Health, J9 Domestic Abuse, Befriending Services, Careline Providers, Private Home Physio Companies, District Nurses, Crimestoppers, Occupational Therapy Assessment Services, Rapid Response Assessment Teams, Victim Support, Lone Worker Devices Companies, Keep Safe/Well Homes Safe Schemes, Anti-Social Behaviour Teams, Strategic Independent Advisory Group, Strategic Hate Crime Panel, Falls Prevention Service, Neighbourhood Watch, Troubled Families, Family Mosaic, Older Adults Health &amp; Wellbeing Services, Home Oxygen/Respiratory Teams, Frailty Groups, Community Patient Forums, Community Agents, Local Area Coordinators, Psychological Therapy Services and Recovery College and Heart Failure Nurses.</span></p>

HoardingUK

Challenging Behaviour

Helping emergency and frontline service workers to better understand and engage with individuals who hoard or exhibit hoarding behaviour.


Hoarding Awareness for Emergency and Frontline Services 

General admission

<div> <p>The Basic Life Support Online Training Course will introduce you to the primary and secondary surveys, recovery positions and other relevant topics that can help you provide basic life support. This course will also teach you how to administer Cardiopulmonary Resuscitation (CPR) during any emergency situation.</p> <p><strong>This Course At A Glance </strong></p> <ul> <li>Accredited by CPD UK</li> <li>Understand the importance and elements of basic life support (BLS)</li> <li>Learn what primary survey and secondary survey are and how to conduct one</li> <li>Demonstrate the various legislation relating to basic life support</li> <li>Identify the symptoms of respiratory arrest, cardiac arrest and heart attack</li> <li>Know how to administer Cardiopulmonary Resuscitation (CPR)</li> <li>Learn about the important basic life support related terminologies</li> <li>Identify the potential risks of infection during CPR for rescuers</li> <li>Understand what factors should be taken into account in determining the recovery position</li> <li>Know what steps to follow for rescue breaths</li> <li>Understand the role of the defibrillator (AED)</li> <li>Know what paediatric BLS is and how to conduct a primary assessment</li> <li>Understand the paediatric BLS algorithm for single rescuer</li> <li>Know how to administer BLS to children, infants and adults</li> <li>Learn about the BLS sequence for pregnant women and obese people</li> <li>Learn about the types of stroke, diabetic and non-diabetic Hypoglycaemia and Hyperglycaemia</li> </ul> </div> <h2>Basic Life Support Online Training Course Overview</h2> <p>This Basic Life Support Online Training Course will prepare you to respond quickly to life-threatening emergencies until professional assistance is available. This course can help anyone gain the knowledge needed to save people's lives, regardless of their career or academic background. Basic Life Support Online Training Course and certification will equip you with the knowledge and abilities necessary to assist people in life-threatening emergencies such as cardiac arrest.</p> <p>Knowing that you have these abilities can boost your self-assurance, especially if you work in a job that requires you to engage with individuals who are vulnerable. You will also be acquainted with the basic life support legislations and resuscitation guidelines of the UK so that you not only achieve the skills but also become well aware of the rules and principles.</p> <p>Moreover, it is widely acknowledged that all employees, whether in primary dental or medical care, should receive annual updates, and that training should include CPR for children. According to research, abilities deteriorate after 3 to 6 months, although more frequent training is generally not feasible.</p> <p>Upon completion of this Basic Life Support Training Course, you will be well-equipped with the knowledge to provide safety and care to those in need and help improve the overall situation of the patient.</p> <h3>Who should take this course?</h3> <p>This extensive Basic Life Support Online Training Course is suitable for:</p> <ul> <li>Safety officers</li> <li>Safety managers</li> <li>First responders</li> <li>HSE officers</li> <li>Healthcare professionals</li> <li>Anyone interested</li> </ul> <p>Our course has been designed for those wanting to gain non-practical Basic Life Support Online Training Course. This course can be taken by non-clinical staff and also by health and social care workers who want to refresh their existing knowledge of Basic Life support.</p> <h3><b>Entry Requirements</b></h3> <ul> <li>There are no academic entry requirements for this Basic Life Support Online Training Course, and it is open to students of all academic backgrounds.</li> <li>However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection.</li> </ul> <h3><strong>Assessment Method </strong></h3> <p>This Basic Life Support Online Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.</p><h2><b>Course Curriculum</b></h2> <div id="la-course-curriculum"> <div> <div>  Module 1: Basic Life Support An Introduction <span></span>  <div> <div> <p>Module 1: Basic Life Support An Introduction</p> <span></span> </div> </div> </div> <div>  Module 2: BLS Assessment <span></span>  <div> <div> <p>Module 2: BLS Assessment</p> <span></span> </div> </div> </div> <div>  Module 3: Basic Life Support Legislations <span></span>  <div> <div> <p>Module 3: Basic Life Support Legislations</p> <span></span> </div> </div> </div> <div>  Module 4: The Recovery Position and CPR <span></span>  <div> <div> <p>Module 4: The Recovery Position and CPR</p> <span></span> </div> </div> </div> <div>  Module 5: Paediatric BLS <span></span>  <div> <div> <p>Module 5: Paediatric BLS</p> <span></span> </div> </div> </div> <div>  Module 6: Administering BLS to Adults <span></span>  <div> <div> <p>Module 6: Administering BLS to Adults</p> <span></span> </div> </div> </div> <div>  Module 7: Managing Other Emergencies <span></span>  <div> <div> <p>Module 7: Managing Other Emergencies</p> <span></span> </div> </div> </div> <div>  Conclusion BLS <span></span>  <div> <div> <p>Conclusion BLS</p> <span></span> </div> </div> </div> <div>  Assessment <span></span>  <div> <div> <p>Assessment - Basic Life Support Online Training Course</p> <span></span> </div> </div> </div> </div> </div><h2><b>Recognised Accreditation</b></h2> <div> <h3>CPD Certification Service</h3> <p>This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.</p> </div><h2><b>Certificate of Achievement</b></h2> <h3>Certificate of Achievement from Lead Academy</h3> <p>After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of Â£12, and there is an additional fee to obtain a printed copy certificate which is Â£35.</p><h2><b>FAQs</b></h2> <div id="accordionPanelsStayOpenExample"> <div> <h3 id="panelsStayOpen-heading21">  Is CPD a recognised qualification in the UK?  </h3> <div id="panelsStayOpen-collapse21"> <div> <p>CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading23">  Are QLS courses recognised?  </h3> <div id="panelsStayOpen-collapse23"> <div> <p>Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading25">  When will I receive my certificate?  </h3> <div id="panelsStayOpen-collapse25"> <div> <p>For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading27">  Can I pay by invoice?  </h3> <div id="panelsStayOpen-collapse27"> <div> <p>Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading29">  Can I pay via instalment?  </h3> <div id="panelsStayOpen-collapse29"> <div> <p>Yes, you can pay via instalments at checkout. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading31">  How to take online classes from home?  </h3> <div id="panelsStayOpen-collapse31"> <div> <p>Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading33">  Does age matter in online learning?  </h3> <div id="panelsStayOpen-collapse33"> <div> <p>No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. </p> </div> </div> </div> <div> <h3 id="panelsStayOpen-heading35">  When I will get the login details for my course?  </h3> <div id="panelsStayOpen-collapse35"> <div> <p>After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org </p> </div> </div> </div> </div>

Lead Academy

Basic Life Support Online Training Course

<p>In today's fast-paced work environment, being skilled in administrative tasks and office management is essential for success. According to a recent survey, over 70% of managers believe that strong administrative skills are critical for success in any role. This is where our Admin, Secretarial &amp; PA, Minute Taking, Office Management bundle comes in - it's the perfect training solution to develop these crucial skills and take your career to the next level.</p> <p>This bundle includes three QLS-endorsed courses: Admin, Secretarial &amp; PA, Minute Taking, and Office Management, as well as five CPD-QS accredited courses in related fields. The QLS courses are designed to provide learners with a comprehensive understanding of the principles and best practices of admin, secretarial, and PA work, as well as the essential skills required for minute-taking and office management. The CPD-QS courses are designed to enhance these skills further by providing in-depth training in related areas.</p> <p>At the end of this bundle, learners will receive three hardcopy certificates endorsed by Quality Licence Scheme, which will be recognised by employers globally. The Quality Licence Scheme is a leading UK-based accreditation body that ensures the quality of training programs offered by learning providers.</p> <p>This bundle is ideal for anyone looking to develop their administrative skills, including individuals who are new to the field, as well as experienced professionals who are looking to enhance their existing skills. This training is especially valuable for those who work in fast-paced office environments, such as PAs, executive assistants, secretaries, and administrative assistants.</p> <p>Upon completing this bundle, learners can pursue various career paths in administrative roles, such as office managers, executive assistants, administrative coordinators, and personal assistants. The earning potential in these roles can range from £20,000 to over £40,000 per year, depending on the position and level of experience. With the Admin, Secretarial &amp; PA, Minute Taking, and Office Management bundle, you'll have the necessary skills and certifications to excel in your career and achieve your professional goals.</p> <p><strong>QLS Endorsed Courses: </strong></p> <ul> <li><strong>Course 01: </strong>Advanced Diploma in Admin, Secretarial &amp; PA at QLS Level 7</li><li><strong>Course 02: </strong>Diploma in Minute Taking at QLS Level 5</li><li><strong>Course 03: </strong>Advanced Certificate in Office Management and Administration at QLS Level 3</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04:</strong> Legal Advisor</li><li><strong>Course 05:</strong> Business Writing</li><li><strong>Course 06:</strong> Document Control</li><li><strong>Course 07:</strong> Meeting Management Online - CPD Accredited</li><li><strong>Course 08:</strong> Employment Law</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong> career growth.</strong></p> <ul> <li><strong>Course 09: </strong>Personal Development</li><li><strong>Course 10:</strong> Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul> <p><strong>Learning Outcomes</strong></p> <ul> <li>Develop skills in office management and learn how to organise and manage office systems and procedures effectively.</li><li>Gain proficiency in minute-taking and learn how to create concise and accurate minutes of meetings.</li><li>Develop administrative skills to support a wide range of business functions, including managing schedules, correspondence, and budgets.</li><li>Improve communication skills to interact with customers, colleagues, and other stakeholders effectively.</li><li>Learn to use software and technology tools to enhance administrative processes and office productivity.</li><li>Develop a deep understanding of legal procedures and principles to ensure compliance with regulations and laws.</li><li>Acquire business writing skills and learn to draft professional letters, emails, and reports.</li></ul> <p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The Admin, Secretarial &amp; PA, Minute Taking, Office Management bundle is designed to equip learners with the skills required to excel in administrative roles. The bundle consists of three QLS courses, each focused on a specific aspect of office management, and five CPD-QS accredited courses, covering various topics such as legal advisory, document control, and meeting management.</p> <p>The Admin, Secretarial &amp; PA Diploma is a comprehensive course designed to provide learners with a broad understanding of administrative functions, from handling correspondence to managing budgets. The course will cover time management, business communication, and office ethics. Learners will also develop essential skills in organising schedules, creating reports, and data entry.</p> <p>The Minute-Taking Executive Training course provides learners with the knowledge and skills required to take accurate and concise minutes of meetings. The course covers the entire minute-taking process, from preparation to finalising minutes. Learners will learn about the importance of minutes, note-taking techniques, and how to produce minutes that meet professional standards.</p> <p>The Office Management course is designed to provide learners with the skills required to manage an office effectively. The course will cover topics such as office layout and design, personnel management, and office equipment and supplies. Learners will also develop essential skills in project management, office safety, and disaster recovery.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        40 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals are interested in pursuing a career in office management and administration.</li><li>Professionals seeking to enhance their administrative and management skills.</li><li>Small business owners seeking to improve their office management and organisational processes.</li><li>Professionals looking to enhance their legal knowledge and drafting skills.</li><li>Individuals seeking to develop their minute-taking skills for corporate or other settings.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Office Manager: £24,000 - £50,000 per annum</li><li>Executive Assistant: £22,000 - £40,000 per annum</li><li>Legal Assistant: £20,000 - £35,000 per annum</li><li>Document Control Specialist: £20,000 - £40,000 per annum</li><li>Meeting Coordinator: £20,000 - £35,000 per annum</li><li>Personal Assistant: £18,000 - £35,000 per annum</li><li>Administrative Assistant: £15,000 - £25,000 per annum</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Level 3, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Admin, Secretarial & PA, Minute Taking, Office Management

<p>Introducing the "<strong>Level 3 Personal Trainer Diploma - QLS Endorsed</strong>" course bundle - a comprehensive learning experience designed to empower you with the knowledge and skills required to excel as a personal trainer. This meticulously crafted bundle covers essential aspects of fitness instruction, diet, and nutrition, ensuring a holistic approach to helping clients achieve their health and fitness goals.</p><p>The first course, Diploma in Fitness Instructor Training at QLS Level 4, is endorsed by the esteemed Quality Licence Scheme (QLS). QLS is a widely respected endorsement, signifying high quality and excellence within the UK, and is well recognised by industry experts and recruiters.</p><p>The following three courses - Diet and Nutrition Diploma, Muscle Building &amp; Fitness Training, and Fitness with Kettlebell - are all CPD accredited, ensuring that you receive the most current and comprehensive information while building upon the knowledge gained in the first course.</p><p><strong>Learning Outcomes:</strong></p><p>Upon completion of this course bundle, learners will be able to:</p><ul><li>Design and implement effective fitness programs tailored to individual client needs.</li><li>Understand the principles of diet and nutrition and their impact on overall well-being.</li><li>Develop personalised muscle-building and fitness training programs.</li><li>Incorporate kettlebell exercises into fitness routines for increased strength and endurance.</li><li>Apply proper techniques to prevent injuries during exercise.</li><li>Engage clients with motivational strategies and goal-setting techniques.</li><li>Enhance their professional development with CPD-accredited courses.</li></ul><p>Don't miss this opportunity to advance your health and fitness knowledge and career prospects. Enroll in the "<strong>Level 3 Personal Trainer Diploma - QLS Endorsed</strong>" course bundle today and take the first step towards a fulfilling career as a personal trainer. Empower yourself with the skills and expertise that industry professionals and recruiters seek, and make a lasting impact on the lives of your clients.</p><p>Curriculum for Diploma in Fitness Instructor Training at QLS Level 4</p><ul><li>Introduction</li><li>The Major Muscle Groups Explained</li><li>Muscle Growth Fundamentals</li><li>Client Assessment</li><li>Workout Design</li><li>Sample Workouts</li><li>Exercise Videos</li><li>Exercise Videos: Isolation Exercises</li><li>Setting Up A Bodybuilding Diet</li><li>Supplements</li><li>Rest &amp; Recovery</li><li>FAQ &amp; Misceallenaous</li><li>Exercise Files</li></ul><p>Upon completion, learners will possess the knowledge necessary for a successful career in the health and fitness sector. Equip yourself with the expertise that industry experts and recruiters demand, and enhance your professional development with CPD accredited courses. Transform your career and make a positive impact on your clients' health and well-being with this comprehensive course bundle.</p><p><strong>Assessment</strong></p><p>There are <strong>assignments and quizzes </strong>at the end of the courses to test the learners' knowledge and deepen their understanding. Learners will need to obtain <strong>60% marks </strong>to pass the assessments. After successful completion of the assessment of each course, learners will be eligible for certificates. The <strong>QLS certificate</strong><strong>is included in the bundle price</strong>, and learners can also claim their CPD-accredited certificate for a predetermined price.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course bundle is suitable for:</p><ul><li>Aspiring personal trainers</li><li>Fitness instructors</li><li>Nutritionists and dietitians</li><li>Wellness coaches</li><li>Individuals seeking a career change or enhancement in the health and fitness industry</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completion of this comprehensive course bundle, learners will be well-prepared for various roles within the health and fitness sector, including:</p><ul><li>Personal Trainer</li><li>Fitness Instructor</li><li>Group Exercise Instructor</li><li>Nutritionist</li><li>Health Coach</li></ul><p>Salaries in the UK for these roles typically range from £20,000 to £50,000 per annum, depending on experience and location.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>Learners will qualify for the highly sought-after QLS Endorsed Certificate after successfully passing the assessment at the conclusion of each endorsed course.</p><p>The Quality Licence Scheme is a credible and renowned endorsement that marks high quality and excellence in the UK. It is well accepted and recognised by industry experts and recruiters.</p><p>Learners who purchase this bundle will receive Hard-copy QLS Certificate at their doorstep!</p> </div>

                        </div>

One Education

Level 3 Personal Trainer Diploma - QLS Endorsed Course

<p>Elevate your career prospects with our Business Management Course and gain a competitive edge in today's business world.</p><p><strong>This Advanced Diploma in Business Management at QLS Level 7 course is endorsed by The Quality Licence Scheme </strong></p><p><strong>Learning Outcomes of Business Management course:</strong></p><p>By completing the Business Management course, you will:</p><ul><li>Gain a comprehensive understanding of various aspects of business management.</li><li>Gain a solid understanding of business management principles.</li><li>Develop skills in operations management for efficient business management</li><li>Learn business management techniques to improve organizational performance.</li><li>Conduct strategic analysis and define product scope for business management</li><li>Acquire project management skills for successful project execution &amp; business management</li><li>Optimise workflows through business management</li><li>Plan and forecast operations for effective business management</li><li>Implement performance management strategies for business management</li></ul> <p><strong>*** Course Curriculum of Business Management ***</strong></p><p>Here is the curriculum breakdown of the Business Management at QLS Level 7 course:</p><ul><li>Module 01: Introduction to Business Management</li><li>Module 02: Operations Management</li><li>Module 03: Introduction to Business Analysis</li><li>Module 04: Strategic Analysis and Product Scope</li><li>Module 05: Project Management</li><li>Module 06: Business Development and Succession Planning</li><li>Module 07- Business Process Management</li><li>Module 08: Planning &amp; Forecasting Operations</li><li>Module 09: Performance Management</li><li>Module 10: Management of Cash and Credit</li><li>Module 11: Managing Risk and Recovery</li><li>Module 12: Quality Management</li><li>Module 13: Communication Skills</li><li>Module 14: Business Environment</li><li>Module 15: Organisational Skills</li><li>Module 16: Negotiation Techniques</li><li>Module 17: Human Resource Management</li><li>Module 18: Motivation and Counselling</li><li>Module 19: Customer Service</li><li>Module 20: Time Management</li><li>Module 21: Conflict Management</li></ul><p><strong>Assessment Process of Advanced Diploma in Business Management at QLS Level 7 </strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Business Management course is ideal for Individuals interested in exploring various facets of business management.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Business Management Course doesn't need No prior background or expertise.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completing the Business Management course, you'll be well equipped to aim for:</p><ul><li>Business Management Consultant</li><li>Business Analyst</li><li>Project Manager</li><li>Sales Manager</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Advanced Diploma in Business Management at QLS Level 7</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the <strong>Advanced Diploma in Business Management at QLS Level 7</strong>, you can order an original hardcopy certificate of achievement endorsed by <strong>the Quality Licence Scheme</strong> and also you can order <strong>CPDQS</strong><strong>Accredited Certificate </strong>that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.</p> </div>
        <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Academy for Health and Fitness

Level 7 Advanced Diploma in Business Management  - QLS Endorsed

<p>Do you want to improve your career prospects in Health and Care? One Education brings a range of high-quality Health and Care courses that are ideal for you, whether you're a beginner or aspire for higher roles in research, leadership, and education.</p><p>This <strong>Psychological Wellbeing Practitioner Course - CPD Certified Course </strong>is excellent for improving your knowledge, skill set and competencies in relevant areas of Health and Care.</p><p><strong>Learning Outcomes of the </strong><strong>Psychological Wellbeing Practitioner Course - CPD Certified</strong><strong> Training:</strong></p><ul><li>Understand the definition of psychological wellbeing and what constitutes good mental health</li><li>Have in-depth knowledge of the Mental Capacity Act and its key principles</li><li>Be able to assess the mental capacity of your patients and their psychological state</li><li>Gain a solid understanding of common mental health disorders such as anxiety and depression</li><li>Learn how to support patients in the recovery process and motivate them to stay strong</li><li>Develop the core skills and practical knowledge required for this role</li><li>Explore techniques for providing emotional support and develop essential counselling skills</li><li>Be able to assess the risks that patients pose to themselves and the challenges they face</li><li>Learn how to create a devised treatment plan to speed up the recovery process</li></ul><p>The course is developed after thorough research and expertise from seasoned professionals. Having prior learning is extremely helpful if you aim to enter the Health and Care sector as a beginner.</p><p><strong>Why choose CPD Certification Service Accredited (CPD UK) course?</strong></p><ul><li>World's leading and largest independent CPD accreditation institution</li><li>Pioneering CPD quality standards since 1996</li><li>Over 20 thousand registered CPD Providers and Courses</li><li>With 25 years experience providing industry-leading CPD certification service and support</li></ul><p>Take a step towards reaching your true potential by enrolling in this <strong> Psychological Wellbeing Practitioner Course - CPD Certified Training</strong>!</p><p>Approximately 1 in 4 people in the UK will suffer from mental health problems each year. With so many people experiencing mental health disorders such as anxiety and depression, it is more important than ever to have effective treatment and specialists who can support them in their recovery.</p><p>The Psychological Wellbeing Practitioner Course is designed to train learners for a career in mental health. You will explore the Mental Capacity Act, the definition of psychological well-being and different approaches to promoting mental stability. By the end of this course, you will be able to assess the mental capacity of people suffering from ill mental health and support them through their rehabilitation using positive psychology techniques.</p><p><strong>Please note that this online training does not entitle you to practise as a registered practitioner psychologist. If you are looking for a course to comply with HCPC's requirements, please contact the HCPC or the RCSLT.</strong></p><p><strong>Course Assessment</strong></p><p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The <strong>Psychological Wellbeing Practitioner Course - CPD Certified</strong> training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our <strong>Psychological Wellbeing Practitioner Course - CPD Certified</strong> training.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            £9
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            £15
        </p>
            <div> <p><strong>CPD Certification Service Accredited Certification</strong></p><ul><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul> </div>

                        </div>

Psychological Wellbeing Practitioner Course - CPD Certified

<p>In a world where customer satisfaction is paramount, '<strong>Complaints Handling for Customer Care: Best Practices</strong>' emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Grasp the intrinsic link between complaints and augmenting customer value.</li>
<li>Cultivate robust relationships through rapport-building techniques.</li>
<li>Demonstrate mastery in tailoring communication styles to diverse customer types.</li>
<li>Implement customer-focused solutions for resolving complaints seamlessly.</li>
<li>Utilise advanced technology and tools for proactive service recovery and enhanced customer care.</li>
</ul>
<h3><b>Why choose this Complaints Handling for Customer Care: Best Practices<span> course</span>?</b></h3>
<ul>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b><b> </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the <b>Complaints Handling for Customer Care: Best Practices</b> Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
</ul>
<h3><b>Who is this Complaints Handling for Customer Care: Best Practices<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Customer service representatives aiming to elevate their problem-solving prowess.</li>
<li>Managers overseeing customer care departments and seeking systemic improvements.</li>
<li>Entrepreneurs wanting to instil a customer-centric culture within their startups.</li>
<li>Complaints handling teams looking to optimise their approaches.</li>
<li>Anyone passionate about transforming customer challenges into loyalty-building moments.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Customer Service Representative</strong>: £18,000 - £28,000</li>
<li><strong>Complaints Handler</strong>: £20,000 - £33,000</li>
<li><strong>Customer Experience Manager</strong>: £25,000 - £55,000</li>
<li><strong>Customer Care Director</strong>: £55,000 - £80,000</li>
<li><strong>Customer Retention Specialist</strong>: £23,000 - £40,000</li>
<li><strong>Customer Support Technology Consultant</strong>: £30,000 - £60,000</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Complaints Handling for Customer Care: Best Practices</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Complaints Handling for Customer Care: Best Practices</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Complaints &amp; Customer Value</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Complaints &amp; Customer Value</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Building Rapport &amp; Trust</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building Rapport &amp; Trust</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Effective Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Effective Communication</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Handling Various Customer Types</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Various Customer Types</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Customer-Centric Complaint Resolution</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer-Centric Complaint Resolution</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Proactive Complaint Prevention and Service Recovery</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Proactive Complaint Prevention and Service Recovery</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Advanced Technology and Tools in Customer Care</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Advanced Technology and Tools in Customer Care</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Customer Care

Complaint Handling

Customer Service

Customer Relations

Customer Experience Management

Complaints Handling for Customer Care: Best Practices

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is targeted to those seeking A+ Certification and anyone in these roles:<br />IT Support Specialist<br />Helpdesk Technician<br />Field Technician<br />Tier I Support Specialist<br />Desktop Support Specialist<br />Associate Network Engineer<br />Systems Support Technician<br />Junior Systems Administrator</p>Overview<p>At completion of this course, you will be able to:<br />Install and configure end-user devices and software<br />Address connectivity problems<br />Perform basic cybersecurity mitigations<br />Troubleshoot common problems to diagnose and resolve issues<br />Demonstrate basic knowledge of scripting, the cloud, and virtualization</p><p>CompTIA A+ certified professionals are proven problem solvers. They support today?s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today?s digital world. This course, prepares you for the CompTIA A+ Certification exams 220-1101 and 220-1102.<br /></p></div><div id="course-pills-2"><h4>Lesson 1: Installing Motherboards and Connectors</h4><ul><li>Topic 1A: Explain Cable Types and Connectors</li><li>Topic 1B: Install and Configure Motherboards</li><li>Topic 1C: Explain Legacy Cable Types</li></ul><h4>Lesson 2: Installing System Devices</h4><ul><li>Topic 2A: Install and Configure Power Supplies and Cooling</li><li>Topic 2B: Select and Install Storage Devices</li><li>Topic 2C: Install and Configure System Memory</li><li>Topic 2D: Install and Configure CPUs</li></ul><h4>Lesson 3: Troubleshooting PC Hardware</h4><ul><li>Topic 3A: Apply Troubleshooting Methodology</li><li>Topic 3B: Configure BIOS/UEFI</li><li>Topic 3C: Troubleshoot Power and Disk Issues</li><li>Topic 3D: Troubleshoot System and Display Issues</li></ul><h4>Lesson 4: Comparing Local Networking Hardware</h4><ul><li>Topic 4A: Compare Network Types</li><li>Topic 4B: Compare Networking Hardware</li><li>Topic 4C: Explain Network Cable Types</li><li>Topic 4D: Compare Wireless Networking Types</li></ul><h4>Lesson 5: Configuring Network Addressing and Internet Connections</h4><ul><li>Topic 5A: Compare Internet Connection Types</li><li>Topic 5B: Use Basic TCP/IP Concepts</li><li>Topic 5C: Compare Protocols and Ports</li><li>Topic 5D: Compare Network Configuration Concepts</li></ul><h4>Lesson 6: Supporting Network Services</h4><ul><li>Topic 6A: Summarize Services Provided by Networked Hosts</li><li>Topic 6B: Compare Internet and Embedded Appliances</li><li>Topic 6C: Troubleshoot Networks</li></ul><h4>Lesson 7: Summarizing Virtualization and Cloud Concepts</h4><ul><li>Topic 7A: Summarize Client-Side Virtualization</li><li>Topic 7B: Summarize Cloud Concepts</li></ul><h4>Lesson 8: Supporting Mobile Devices</h4><ul><li>Topic 8A: Set Up Mobile Devices and Peripherals</li><li>Topic 8B: Configure Mobile Device Apps</li><li>Topic 8C: Install and Configure Laptop Hardware</li><li>Topic 8D: Troubleshoot Mobile Device Issues</li></ul><h4>Lesson 9: Supporting Print Devices</h4><ul><li>Topic 9A: Deploy Printer and Multifunction Devices</li><li>Topic 9B: Replace Print Device Consumables</li><li>Topic 9C: Troubleshoot Print Device Issues</li></ul><h4>Lesson 10: Configuring Windows</h4><ul><li>Topic 10A: Configure Windows User Settings</li><li>Topic 10B: Configure Windows System Settings</li></ul><h4>Lesson 11: Managing Windows</h4><ul><li>Topic 11A: Use Management Consoles</li><li>Topic 11B: Use Performance and Troubleshooting Tools</li><li>Topic 11C: Use Command-line Tools</li></ul><h4>Lesson 12: Identifying OS Types and Features</h4><ul><li>Topic 12A: Explain OS Types</li><li>Topic 12B: Compare Windows Editions</li></ul><h4>Lesson 13: Supporting Windows</h4><ul><li>Topic 13A: Perform OS Installations and Upgrades</li><li>Topic 13B: Install and Configure Applications</li><li>Topic 13C: Troubleshoot Windows OS Problems</li></ul><h4>Lesson 14: Managing Windows Networking</h4><ul><li>Topic 14A: Manage Windows Networking</li><li>Topic 14B: Troubleshoot Windows Networking</li><li>Topic 14C: Configure Windows Security Settings</li><li>Topic 14D: Manage Windows Shares</li></ul><h4>Lesson 15: Managing Linux and macOS</h4><ul><li>Topic 15A: Identify Features of Linux</li><li>Topic 15B: Identify Features of macOS</li></ul><h4>Lesson 16: Configuring SOHO Network Security</h4><ul><li>Topic 16A: Explain Attacks, Threats, and Vulnerabilities</li><li>Topic 16B: Compare Wireless Security Protocols</li><li>Topic 16C: Configure SOHO Router Security</li><li>Topic 16D: Summarize Security Measures</li></ul><h4>Lesson 17: Managing Security Settings</h4><ul><li>Topic 17A: Configure Workstation Security</li><li>Topic 17B: Configure Browser Security</li><li>Topic 17C: Troubleshoot Workstation Security Issues</li></ul><h4>Lesson 18: Supporting Mobile Software</h4><ul><li>Topic 18A: Configure Mobile OS Security</li><li>Topic 18B: Troubleshoot Mobile OS and App Software</li><li>Topic 18C: Troubleshoot Mobile OS and App Security</li></ul><h4>Lesson 19: Using Support and Scripting Tools</h4><ul><li>Topic 19A: Use Remote Access Technologies</li><li>Topic 19B: Implement Backup and Recovery</li><li>Topic 19C: Explain Data Handling Best Practices</li><li>Topic 19D: Identify Basics of Scripting</li></ul><h4>Lesson 20: Implementing Operational Procedures</h4><ul><li>Topic 20A: Implement Best Practice Documentation</li><li>Topic 20B: Use Proper Communication Techniques</li><li>Topic 20C: Use Common Safety and Environmental Procedures</li></ul></div>

Nexus Human

Cisco Certified Network Associate (CCNA)

CompTIA Network+

IT Certifications

Cisco Certified Entry Networking Technician (CCENT)

CompTIA A+

CompTIA Security+

CompTIA A+ Certification (Exams 220-1101 and 220-1102)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for entry-level computer support professionals with a basic knowledge of computer hardware, software, and operating systems who wish to increase their knowledge and understanding of networking concepts and acquire the required skills to prepare for a career in network support or administration, or who wish to prepare for the CompTIA Network+ certification. CompTIA Network+ is the first certification IT professionals specializing in network administration and support should earn. Network+ is aimed at IT professionals with job roles such as network administrator, network technician, network installer, help desk technician, and IT cable installer. This course is also designed for students who are seeking the CompTIA Network+ certification and who want to prepare for the CompTIA Network+ N10-008 Certification Exam.</p>Overview<p>In this course, you will describe the major networking technologies and systems of modern networks and configure, manage, and troubleshoot modern networks. Explain the OSI and TCP/IP Models. Explain properties of network traffic. Install and configure switched networks. Configure IP networks. Install and configure routed networks. Configure and monitor ports and protocols. Explain network application and storage issues. Monitor and troubleshoot networks. Explain network attacks and mitigations. Install and configure security devices. Explain authentication and access controls. Deploy and troubleshoot cabling solutions. Implement and troubleshoot wireless technologies. Compare and contrast WAN technologies. Use remote access methods. Identify site policies and best practices.</p><p>CompTIA's Network+ certification is a foundation-level certification designed for IT professionals with around one year of experience, whose job role is focused on network administration.<br /><br />The CompTIA Network+ exam will certify the successful candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies.  <br /><br /> The Official CompTIAÂ© Network+Â© (Exam N10-008): will teach you the fundamental principles of installing, configuring, and troubleshooting network technologies and help you to progress a career in network administration. In this course, you will build on your existing user-level knowledge and experience with personal computer operating systems and networks to master the fundamental skills and concepts that you will need to use on the job in any type of networking career.</p>Prerequisites<p></p><ul><li>CompTIA A+ Certification (Exams 220-1001 and 220-1002)</li></ul><p></p></div><div id="course-pills-2"><h3>1 - Explaining the OSI and TCP/IP Models</h3> <ul> <li>Topic A: Explain OSI Model Layers</li> <li> Topic B: Explain the TCP/IP Suite</li> </ul> <h3>2 - Explaining Properties of Network Traffic</h3> <ul> <li>Topic A: Explain Media Types and Access Methods</li> <li> Topic B: Deploy Ethernet Standards</li> <li> Topic C: Configure and Monitor Network Interfaces</li> </ul> <h3>3 - Installing and Configuring Switched Networks</h3> <ul> <li>Topic A: Install and Configure Hubs and Bridges</li> <li> Topic B: Install and Configure Switches</li> <li> Topic C: Compare and Contrast Network Topologies</li> <li> Topic D: Compare and Contrast Network Types</li> </ul> <h3>4 - Configuring IP Networks</h3> <ul> <li>Topic A: Configure IPv4 Addressing Components</li> <li> Topic B: Test IP Interfaces with Command Line Tools</li> <li> Topic C: Configure IPv4 Subnets</li> <li> Topic D: Configure Private and Public IPv4 Addressing Schemes</li> <li> Topic E: Configure IPv6 Addressing Components</li> <li> Topic F: Configure DHCP Services</li> </ul> <h3>5 - Installing and Configuring Routed Networks</h3> <ul> <li>Topic A: Explain Characteristics of Routing</li> <li> Topic B: Install and Configure Routers</li> </ul> <h3>6 - Configuring and Monitoring Ports and Protocols</h3> <ul> <li>Topic A: Explain the Uses of Ports and Protocols</li> <li> Topic B: Use Port Scanners and Protocol Analyzers</li> <li> Topic C: Explain the Use of Name Resolution Services</li> <li> Topic D: Configure DNS and IPAM Services</li> </ul> <h3>7 - Explaining Network Application and Storage Services</h3> <ul> <li>Topic A: Explain the Uses of Network Applications</li> <li> Topic B: Explain the Uses of Voice Services and Advanced Networking Devices</li> <li> Topic C: Explain the Uses of Virtualization and Network Storage Services</li> <li> Topic D: Summarize the Concepts of Cloud Services</li> </ul> <h3>8 - Monitoring and Troubleshooting Networks</h3> <ul> <li>Topic A: Monitor Network Interfaces and Logs</li> <li>Topic B: Explain Network Troubleshooting Methodology</li> <li>Topic C: Troubleshoot Common Network Services Issues</li> </ul> <h3>9 - Explaining Networking Attacks and Mitigations</h3> <ul> <li>Topic A: Summarize Common Networking Attacks</li> <li>Topic B: Explain the Characteristics of VLANs</li> <li>Topic C: Explain the Characteristics of NAT and Port Forwarding</li> </ul> <h3>10 - Installing and Configuring Security Devices</h3> <ul> <li>Topic A: Install and Configure Firewalls and Proxies</li> <li>Topic B: Explain the Uses of IDS/IPS and UTM</li> </ul> <h3>11 - Explaining Authentication and Access Controls</h3> <ul> <li>Topic A: Explain Authentication Controls and Attacks</li> <li>Topic B: Explain the Uses of Authentication Protocols and Directory Services</li> <li>Topic C: Explain the Uses of Port Security and NAC</li> <li>Topic D: Implement Network Device Hardening</li> <li>Topic E: Explain Patch Management and Vulnerability Scanning Processes</li> </ul> <h3>12 - Deploying and Troubleshooting Cabling Solutions</h3> <ul> <li>Topic A: Deploy Structured Cabling Systems</li> <li>Topic B: Deploy Twisted Pair Cabling Solutions</li> <li>Topic C: Test and Troubleshoot Twisted Pair Cabling Solutions</li> <li>Topic D: Deploy Fiber Optic Cabling Solutions</li> </ul> <h3>13 - Implementing and Troubleshooting Wireless Technologies</h3> <ul> <li>Topic A: Install and Configure Wireless Technologies</li> <li>Topic B: Troubleshoot Wireless Performance Issues</li> <li>Topic C: Secure and Troubleshoot Wireless Connectivity</li> </ul> <h3>14 - Comparing and Contrasting WAN Technologies</h3> <ul> <li>Topic A: Compare and Contrast WAN Core Service Types</li> <li>Topic B: Compare and Contrast WAN Subscriber Service Types</li> <li>Topic C: Compare and Contrast WAN Framing Service Types</li> <li>Topic D: Compae and Contrast Wireless and IoT WAN Technologies</li> </ul> <h3>15 - Using Remote Access Methods</h3> <ul> <li>Topic A: Use Remote Access VPNs</li> <li>Topic B: Use Remote Access Management Methods</li> </ul> <h3>16 - Identifying Site Policies and Best Practices</h3> <ul> <li>Topic A: Manage Networks with Documentation and Diagrams</li> <li>Topic B: Summarize the Purposes of Physical Security Devices</li> <li>Topic C: Compare and Contrast Business Continuity and Disaster Recovery Concepts</li> <li>Topic D: Identify Policies and Best Practices</li> </ul></div>

IT Networking Fundamentals

Computer Networking

<div id="course-pills-1" fr-original-style="" style="box-sizing: border-box;">Duration

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">5 Days</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">30 CPD hours</p>This course is intended for

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1101 Certification Exam and the CompTIA A+ Core 2 220-1102 Certification Exam.</p>Overview

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">On course completion, participants will be able to: Support operating systems. Install and configure PC system unit components and peripheral devices. Install, configure, and troubleshoot display and multimedia devices. Install, configure, and troubleshoot storage devices. Install, configure, and troubleshoot internal system components. Install, configure, and maintain operating systems. Maintain and troubleshoot Microsoft Windows. Explain network infrastructure concepts. Configure and troubleshoot network connections. Manage users, workstations, and shared resources. Implement client virtualization and cloud computing. Implement physical security. Secure workstations and data. Troubleshoot workstation security issues. Support and troubleshoot laptops. Support and troubleshoot mobile devices. Install, configure, and troubleshoot print devices. Implement operational procedures.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">CompTIA A+ certified professionals are proven problem solvers. They support today&#39;s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today&#39;s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.</p>
</div>
<div id="course-pills-2" fr-original-style="" style="box-sizing: border-box;">

<h3 fr-original-style="" style="box-sizing: border-box;">1 - Installing Motherboards and Connectors</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Explain Cable Types and Connectors</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Motherboards</li>
<li fr-original-style="" style="box-sizing: border-box;">Explain Legacy Cable Types</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">2 - Installing System Devices</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Power Supplies and Cooling</li>
<li fr-original-style="" style="box-sizing: border-box;">Select and Install Storage Devices</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure System Memory</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure CPUs</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">3 - Troubleshooting PC Hardware</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Apply Troubleshooting Methodology</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure BIOS/UEFI</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Power and Disk Issues</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot System and Display Issues</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">4 - Comparing Local Networking Hardware</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Compare Network Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Networking Hardware</li>
<li fr-original-style="" style="box-sizing: border-box;">Explain Network Cable Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Wireless Networking Types</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">5 - Configuring Network Addressing and Internet Connections</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Compare Internet Connection Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Basic TCP/IP Concepts</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Protocols and Ports</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Network Configuration Concepts</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">6 - Supporting Network Services</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Summarize Services Provided by Networked Hosts</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Internet and Embedded Appliances</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Networks</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">7 - Summarizing Virtualization and Cloud Concepts</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Summarize Client-Side Virtualization</li>
<li fr-original-style="" style="box-sizing: border-box;">Summarize Cloud Concepts</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">8 - Supporting Mobile Devices</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Set Up Mobile Devices and Peripherals</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Mobile Device Apps</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Laptop Hardware</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Mobile Device Issues</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">9 - Supporting Print Devices</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Deploy Printer and Multifunction Devices</li>
<li fr-original-style="" style="box-sizing: border-box;">Replace Print Device Consumables</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Print Device Issues</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">10 - Configuring Windows</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Configure Windows User Settings</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Windows System Settings</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">11 - Managing Windows</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Use Management Consoles</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Performance and Troubleshooting Tools</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Command-line Tools</li>

</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">12 - Identifying OS Types and Features</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Explain OS Types</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Windows Editions</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">13 - Supporting Windows</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Perform OS Installations and Upgrades</li>
<li fr-original-style="" style="box-sizing: border-box;">Install and Configure Applications</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Windows OS Problems</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">14 - Managing Windows Networking</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Manage Windows Networking</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Windows Networking</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Windows Security Settings</li>
<li fr-original-style="" style="box-sizing: border-box;">Manage Windows Shares</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">15 - Managing Linux and macOS</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Identify Features of Linux</li>
<li fr-original-style="" style="box-sizing: border-box;">Identify Features of macOS</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">16 - Configuring SOHO Network Security</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Explain Attacks, Threats, and Vulnerabilities</li>
<li fr-original-style="" style="box-sizing: border-box;">Compare Wireless Security Protocols</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure SOHO Router Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Summarize Security Measures</li>

</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">17 - Managing Security Settings</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Configure Workstation Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Configure Browser Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Workstation Security Issues</li>

</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">18 - Supporting Mobile Software</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Configure Mobile OS Security</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Mobile OS and App Software</li>
<li fr-original-style="" style="box-sizing: border-box;">Troubleshoot Mobile OS and App Security</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">19 - Using Support and Scripting Tools</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Use Remote Access Technologies</li>
<li fr-original-style="" style="box-sizing: border-box;">Implement Backup and Recovery</li>
<li fr-original-style="" style="box-sizing: border-box;">Explain Data Handling Best Practices</li>
<li fr-original-style="" style="box-sizing: border-box;">Identify Basics of Scripting</li>
</ul>

<h3 fr-original-style="" style="box-sizing: border-box;">20 - Implementing Operational Procedures</h3>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Implement Best Practice Documentation</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Proper Communication Techniques</li>
<li fr-original-style="" style="box-sizing: border-box;">Use Common Safety and Environmental Procedures
</li>
</ul>

</div>

IT Technician

Computer Skills

Computer Technician

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>This course is for Azure Administrators. The Azure Administrator implements, manages, and monitors identity, governance, storage, compute, and virtual networks in a cloud environment. The Azure Administrator will provision, size, monitor, and adjust resources as appropriate.</p><p></p><p></p><p>This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution.</p><p></p>Prerequisites<p>Successful Azure Administrators start this role with experience in virtualization, networking, identity, and storage. Understanding of on-premises virtualization technologies, including: VMs, virtual networking, and virtual hard disks. Understanding of network configurations, including TCP/IP, Domain Name System (DNS), virtual private networks (VPNs), firewalls, and encryption technologies. Understanding of Active Directory concepts, including users, groups, and role-based access control. Understanding of resilience and disaster recovery, including backup and restore operations.</p></div><div id="course-pills-2"><h3>1 - Configure Microsoft Entra ID</h3> <ul> <li>Describe Microsoft Entra ID benefits and features</li> <li>Describe Microsoft Entra concepts</li> <li>Compare Active Directory Domain Services to Microsoft Entra ID</li> <li>Select Microsoft Entra editions</li> <li>Implement Microsoft Entra join</li> <li>Implement Microsoft Entra self-service password reset</li> </ul> <h3>2 - Configure user and group accounts</h3> <ul> <li>Create user accounts</li> <li>Manage user accounts</li> <li>Create bulk user accounts</li> <li>Create group accounts</li> <li>Create administrative units</li> </ul> <h3>3 - Configure subscriptions</h3> <ul> <li>Identify Azure regions</li> <li>Implement Azure subscriptions</li> <li>Obtain an Azure subscription</li> <li>Identify Azure subscription usage</li> <li>Implement Microsoft Cost Management</li> <li>Apply resource tagging</li> <li>Apply cost savings</li> </ul> <h3>4 - Configure Azure Policy</h3> <ul> <li>Create management groups</li> <li>Implement Azure policies</li> <li>Create Azure policies</li> <li>Create policy definitions</li> <li>Create an initiative definition</li> <li>Scope the initiative definition</li> <li>Determine compliance</li> </ul> <h3>5 - Configure role-based access control</h3> <ul> <li>Implement role-based access control</li> <li>Create a role definition</li> <li>Create a role assignment</li> <li>Compare Azure roles to Microsoft Entra roles</li> <li>Apply role-based access control</li> <li>Review fundamental Azure RBAC roles</li> </ul> <h3>6 - Configure Azure resources with tools</h3> <ul> <li>Use the Azure portal</li> <li>Use Azure Cloud Shell</li> <li>Use Azure PowerShell</li> <li>Use Azure CLI</li> </ul> <h3>7 - Use Azure Resource Manager</h3> <ul> <li>Review Azure Resource Manager benefits</li> <li>Review Azure resource terminology</li> <li>Create resource groups</li> <li>Create Azure Resource Manager locks</li> <li>Reorganize Azure resources</li> <li>Remove resources and resource groups</li> <li>Determine resource limits</li> </ul> <h3>8 - Configure resources with Azure Resource Manager templates</h3> <ul> <li>Review Azure Resource Manager template advantages</li> <li>Explore the Azure Resource Manager template schema</li> <li>Explore the Azure Resource Manager template parameters</li> <li>Consider Bicep templates</li> <li>Review QuickStart templates</li> </ul> <h3>9 - Configure virtual networks</h3> <ul> <li>Plan virtual networks</li> <li>Create subnets</li> <li>Create virtual networks</li> <li>Plan IP addressing</li> <li>Create public IP addressing</li> <li>Associate public IP addresses</li> <li>Allocate or assign private IP addresses</li> </ul> <h3>10 - Configure network security groups</h3> <ul> <li>Implement network security groups</li> <li>Determine network security group rules</li> <li>Determine network security group effective rules</li> <li>Create network security group rules</li> <li>Implement application security groups</li> </ul> <h3>11 - Configure Azure DNS</h3> <ul> <li>Identify domains and custom domains</li> <li>Verify custom domain names</li> <li>Create Azure DNS zones</li> <li>Delegate DNS domains</li> <li>Add DNS record sets</li> <li>Plan for Azure Private DNS zones</li> <li>Review Azure Private DNS zone scenarios</li> </ul> <h3>12 - Configure Azure Virtual Network peering</h3> <ul> <li>Determine Azure Virtual Network peering uses</li> <li>Determine gateway transit and connectivity</li> <li>Create virtual network peering</li> <li>Extend peering with user-defined routes and service chaining</li> </ul> <h3>13 - Configure network routing and endpoints</h3> <ul> <li>Review system routes</li> <li>Identify user-defined routes</li> <li>Determine service endpoint uses</li> <li>Determine service endpoint services</li> <li>Identify private link uses</li> </ul> <h3>14 - Configure Azure Load Balancer</h3> <ul> <li>Determine Azure Load Balancer uses</li> <li>Implement a public load balancer</li> <li>Implement an internal load balancer</li> <li>Determine load balancer SKUs</li> <li>Create back-end pools</li> <li>Create health probes</li> <li>Create load balancer rules</li> </ul> <h3>15 - Configure Azure Application Gateway</h3> <ul> <li>Implement Azure Application Gateway</li> <li>Determine Azure Application Gateway routing</li> <li>Configure Azure Application Gateway components</li> </ul> <h3>16 - Configure storage accounts</h3> <ul> <li>Implement Azure Storage</li> <li>Explore Azure Storage services</li> <li>Determine storage account types</li> <li>Determine replication strategies</li> <li>Access storage</li> <li>Secure storage endpoints</li> </ul> <h3>17 - Configure Azure Blob Storage</h3> <ul> <li>Implement Azure Blob Storage</li> <li>Create blob containers</li> <li>Assign blob access tiers</li> <li>Add blob lifecycle management rules</li> <li>Determine blob object replication</li> <li>Upload blobs</li> <li>Determine Blob Storage pricing</li> </ul> <h3>18 - Configure Azure Storage security</h3> <ul> <li>Review Azure Storage security strategies</li> <li>Create shared access signatures</li> <li>Identify URI and SAS parameters</li> <li>Determine Azure Storage encryption</li> <li>Create customer-managed keys</li> <li>Apply Azure Storage security best practices</li> </ul> <h3>19 - Configure Azure Files and Azure File Sync</h3> <ul> <li>Compare storage for file shares and blob data</li> <li>Manage Azure file shares</li> <li>Create file share snapshots</li> <li>Implement Azure File Sync</li> <li>Identify Azure File Sync components</li> <li>Deploy Azure File Sync</li> </ul> <h3>20 - Configure Azure Storage with tools</h3> <ul> <li>Use Azure Storage Explorer</li> <li>Use the Azure Import/Export service</li> <li>Use the WAImportExport tool</li> <li>Use the AzCopy tool</li> </ul> <h3>21 - Configure virtual machines</h3> <ul> <li>Review cloud services responsibilities</li> <li>Plan virtual machines</li> <li>Determine virtual machine sizing</li> <li>Determine virtual machine storage</li> <li>Create virtual machines in the Azure portal</li> <li>Connect to virtual machines</li> </ul> <h3>22 - Configure virtual machine availability</h3> <ul> <li>Plan for maintenance and downtime</li> <li>Create availability sets</li> <li>Review update domains and fault domains</li> <li>Review availability zones</li> <li>Compare vertical and horizontal scaling</li> <li>Implement Azure Virtual Machine Scale Sets</li> <li>Create Virtual Machine Scale Sets</li> <li>Implement autoscale</li> <li>Configure autoscale</li> </ul> <h3>23 - Configure Azure App Service plans</h3> <ul> <li>Implement Azure App Service plans</li> <li>Determine Azure App Service plan pricing</li> <li>Scale up and scale out Azure App Service</li> <li>Configure Azure App Service autoscale</li> </ul> <h3>24 - Configure Azure App Service</h3> <ul> <li>Implement Azure App Service</li> <li>Create an app with App Service</li> <li>Explore continuous integration and deployment</li> <li>Create deployment slots</li> <li>Add deployment slots</li> <li>Secure your App Service app</li> <li>Create custom domain names</li> <li>Back up and restore your App Service app</li> <li>Use Azure Application Insights</li> </ul> <h3>25 - Configure Azure Container Instances</h3> <ul> <li>Compare containers to virtual machines</li> <li>Review Azure Container Instances</li> <li>Implement container groups</li> <li>Review the Docker platform</li> </ul> <h3>26 - Configure file and folder backups</h3> <ul> <li>Describe Azure Backup benefits</li> <li>Implement Backup Center for Azure Backup</li> <li>Configure Azure Recovery Services vault backup options</li> <li>Use the Microsoft Azure Recovery Services (MARS) agent</li> <li>Configure on-premises file and folder backups</li> </ul> <h3>27 - Configure virtual machine backups</h3> <ul> <li>Explore options to protect virtual machine data</li> <li>Create virtual machine snapshots in Azure Backup</li> <li>Set up Azure Recovery Services vault backup options</li> <li>Back up your virtual machines</li> <li>Restore your virtual machines</li> <li>Implement System Center DPM and Azure Backup Server</li> <li>Compare the MARS agent and Azure Backup Server</li> <li>Implement soft delete for your virtual machines</li> <li>Implement Azure Site Recovery</li> </ul> <h3>28 - Configure Azure Monitor</h3> <ul> <li>Describe Azure Monitor key capabilities</li> <li>Describe Azure Monitor components</li> <li>Define metrics and logs</li> <li>Identify monitoring data and tiers</li> <li>Describe activity log events</li> <li>Query the activity log</li> </ul> <h3>29 - Configure Azure alerts</h3> <ul> <li>Describe Azure Monitor alerts</li> <li>Manage Azure Monitor alerts</li> <li>Create alert rules</li> <li>Create action groups</li> </ul> <h3>30 - Configure Log Analytics</h3> <ul> <li>Determine Log Analytics uses</li> <li>Create a Log Analytics workspace</li> <li>Create Kusto (KQL) queries</li> <li>Structure Log Analytics queries</li> </ul> <h3>31 - Configure Network Watcher</h3> <ul> <li>Describe Azure Network Watcher features</li> <li>Review IP flow verify diagnostics</li> <li>Review next hop diagnostics</li> <li>Visualize the network topology</li> </ul></div>

Microsoft AZ-900

Microsoft Virtual Academy (MVA)

Microsoft AZ-104

Microsoft Azure

Microsoft AZ-303

Microsoft AZ-700

AZ-104T00 Microsoft Azure Administrator

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(var(--color_15)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_15));"><span style="color: rgb(var(--color_19)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_19));">Online workshops to e</span>xplore the indicators and impact of workplace bullying at an organisational level. Consider strategies and actions that can be taken to improve conduct and culture.</p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: var(--text);">WHAT YOU&#39;LL LEARN...</p><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">How conduct drives culture&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">External influences on organisations&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Internal indicators of bullying&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Impact at an organisational level&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Failures in current approaches&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Systemic and process driven bullying&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Focus on prevention using the 3Rs Model of Dynamic Conduct Change&trade;&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Recognising behaviours and exposure at an individual level&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Resolution through early interventions&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Recovery - what to consider for individuals and organisations</li></ul><div fr-original-style="" style="box-sizing: border-box;">Delegates will benefit from attending the Bullying Awareness programme prior to attending this event.</div></div>

There’s no quick fix to the prevention of workplace bullying and harassment. With the prevention duty on employers, it’s time to look at a multi-disciplinary, risk management approach that reaches far beyond the assumption that it’s an HR problem, and helps you address the causes at the root.
We'll explore the indicators and impact of workplace bullying at an organisational level, and consider strategies and actions that can be taken to improve conduct and culture.
We'll explore:
External & regulatory influences for change
Failures in current approaches to addressing bullying and harassment
Impact at an organisational level
Focus on prevention using the 3Rs Model of Dynamic Conduct Change™
How conduct drives culture
Systemic and process driven bullying
Recognising behaviours and exposure 
Identifying cross-functional areas of risk for bullying & harassment
Resolution through early interventions
Recovery - what to consider for individuals and organisations
Delegates will benefit from attending the Bullying Awareness programme prior to attending this event.

Conduct Change Ltd

Sexual Harassment

Behaviour Change

Strategic Planning

Emotional Wellbeing

Risk Management

Harassment

Change Management

Intervention

Anti Bullying

Business Strategy

People Management

Diversity & Inclusion

Strategic Interventions for Workplace Bullying Prevention
There’s no quick fix to the prevention of workplace bullying and harassment. With the prevention duty on employers, it’s time to look at a multi-disciplinary, risk management approach that reaches far beyond the assumption that it’s an HR problem, and helps you address the causes at the root.

Strategic Interventions for Workplace Bullying Prevention

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p></p><p>This four-day course is intended for Windows Server Hybrid Administrators who have experience working with Windows Server and want to extend the capabilities of their on-premises environments by combining on-premises and hybrid technologies. Windows Server Hybrid Administrators who already implement and manage on-premises core technologies want to secure and protect their environments, migrate virtual and physical workloads to Azure Iaas, enable a highly available, fully redundant environment, and perform monitoring and troubleshooting.</p><p></p><p></p><p>This course teaches IT Professionals to configure advanced Windows Server services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to secure Azure VMs running Windows Server. The course also teaches IT Professionals how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor.</p><p></p>Prerequisites<p>An understanding of the following concepts as related to Windows Server technologies:  </p><li>High availability and disaster recovery</li>  <li>Automation</li>  <li>Monitoring</li>  <li>Troubleshooting</li><p></p></div><div id="course-pills-2"><h3>1 - Secure Windows Server user accounts</h3> <ul> <li>Configure user account rights</li> <li>Protect user accounts with the Protected Users group</li> <li>Describe Windows Defender Credential Guard</li> <li>Block NTLM authentication</li> <li>Locate problematic accounts</li> </ul> <h3>2 - Hardening Windows Server</h3> <ul> <li>Describe Local Password Administrator Solution</li> <li>Configure Privileged Access Workstations</li> <li>Secure domain controllers</li> <li>Analyze security configuration with Security Compliance Toolkit</li> <li>Secure SMB traffic</li> </ul> <h3>3 - Windows Server update management</h3> <ul> <li>Explore Windows Update</li> <li>Outline Windows Server Update Services server deployment options</li> <li>Define Windows Server Update Services update management process</li> <li>Describe the process of Update Management</li> </ul> <h3>4 - Secure Windows Server DNS</h3> <ul> <li>Implement split-horizon DNS</li> <li>Create DNS policies</li> <li>Implement DNS policies</li> <li>Secure Windows Server DNS</li> <li>Implement DNSSEC</li> </ul> <h3>5 - Implement Windows Server IaaS VM network security</h3> <ul> <li>Implement network security groups and Windows IaaS VMs</li> <li>Implement adaptive network hardening</li> <li>Implement Azure Firewall and Windows IaaS VMs</li> <li>Implement Windows firewall with Windows Server IaaS VMs</li> <li>Choose the appropriate filtering solution</li> <li>Deploy and configure Azure firewall using the Azure portal</li> <li>Capture network traffic with network watcher</li> <li>Log network traffic to and from a VM using the Azure portal</li> </ul> <h3>6 - Audit the security of Windows Server IaaS Virtual Machines</h3> <ul> <li>Describe Azure Security Center</li> <li>Enable Azure Security Center in hybrid environments</li> <li>Implement and assess security policies</li> <li>Protect your resources with Azure Security Center</li> <li>Implement Azure Sentinel</li> </ul> <h3>7 - Manage Azure updates</h3> <ul> <li>Describe update management</li> <li>Enable update management</li> <li>Deploy updates</li> <li>View update assessments</li> <li>Manage updates for your Azure Virtual Machines</li> </ul> <h3>8 - Create and implement application allowlists with adaptive application control</h3> <ul> <li>Describe adaptive application control</li> <li>Implement adaptive application control policies</li> </ul> <h3>9 - Configure BitLocker disk encryption for Windows IaaS Virtual Machines</h3> <ul> <li>Describe Azure Disk Encryption and server-side encryption</li> <li>Configure Key Vault for Azure Disk Encryption</li> <li>Encrypt Azure IaaS Virtual Machine hard disks</li> <li>Back up and recover data from encrypted disks</li> <li>Create and encrypt a Windows Virtual Machine</li> </ul> <h3>10 - Implement change tracking and file integrity monitoring for Windows IaaS VMs</h3> <ul> <li>Implement Change Tracking and Inventory</li> <li>Manage Change Tracking and Inventory</li> <li>Manage tracked files</li> <li>Implement File Integrity Monitoring</li> <li>Select and monitor entities</li> <li>Use File Integrity Monitoring</li> </ul> <h3>11 - Introduction to Cluster Shared Volumes</h3> <ul> <li>Determine the functionality of Cluster Shared Volumes</li> <li>Explore the architecture and components of Cluster Shared Volumes</li> <li>Implement Cluster Shared Volumes</li> </ul> <h3>12 - Implement Windows Server failover clustering</h3> <ul> <li>Define Windows Server failover clustering</li> <li>Plan Windows Server failover clustering</li> <li>Implement Windows Server failover clustering</li> <li>Manage Windows Server failover clustering</li> <li>Implement stretch clusters</li> <li>Define cluster sets</li> </ul> <h3>13 - Implement high availability of Windows Server VMs</h3> <ul> <li>Select high-availability options for Hyper-V</li> <li>Consider network load balancing for Hyper-V VMs</li> <li>Implement Hyper-V VM live migration</li> <li>Implement Hyper-V VMs storage migration</li> </ul> <h3>14 - Implement Windows Server File Server high availability</h3> <ul> <li>Explore the Windows Server File Server high-availability options</li> <li>Define Cluster Shared Volumes</li> <li>Implement Scale-Out File Server</li> <li>Implement Storage Replica</li> </ul> <h3>15 - Implement scale and high availability with Windows Server VM</h3> <ul> <li>Describe virtual machine scale sets</li> <li>Implement scaling</li> <li>Implement load-balancing VMs</li> <li>Create a virtual machine scale set in the Azure portal</li> <li>Describe Azure Site Recovery</li> <li>Implement Azure Site Recovery</li> </ul> <h3>16 - Implement Hyper-V Replica</h3> <ul> <li>Define Hyper-V Replica</li> <li>Plan for Hyper-V Replica</li> <li>Configure and implement Hyper-V Replica</li> <li>Define extended replication</li> <li>Define Azure Site Recovery</li> <li>Implement Site Recovery from on-premises site to Azure</li> <li>Implement Site Recovery from on-premises site to on-premises site</li> </ul> <h3>17 - Protect your on-premises infrastructure from disasters with Azure Site Recovery</h3> <ul> <li>Azure Site Recovery overview</li> <li>Workloads supported for protection with Azure Site Recovery</li> <li>Run a disaster recovery drill</li> <li>Failover and failback</li> </ul> <h3>18 - Implement hybrid backup and recovery with Windows Server IaaS</h3> <ul> <li>Describe Azure Backup</li> <li>Implement recovery vaults</li> <li>Implement Azure Backup policies</li> <li>Recover Windows IaaS Virtual Machines</li> <li>Perform file and folder recovery</li> <li>Perform backup and restore of on-premises workloads</li> <li>Manage Azure Virtual Machine backups with Azure Backup service</li> </ul> <h3>19 - Protect your Azure infrastructure with Azure Site Recovery</h3> <ul> <li>What is Azure Site Recovery</li> <li>Prepare for disaster recovery with Azure Site Recovery</li> <li>Run a disaster recovery drill</li> <li>Failover and failback using Azure Site Recovery</li> </ul> <h3>20 - Protect your virtual machines by using Azure Backup</h3> <ul> <li>Azure Backup features and scenarios</li> <li>Back up an Azure virtual machine by using Azure Backup</li> <li>Restore virtual machine data</li> </ul> <h3>21 - Active Directory Domain Services migration</h3> <ul> <li>Examine upgrade vs. migration</li> <li>Upgrade a previous version of Active Directory Domain Services to Windows Server 2022</li> <li>Migrate to Active Directory Domain Services in Windows Server 2022 from a previous version</li> <li>Explore the Active Directory Migration Tool</li> </ul> <h3>22 - Migrate file server workloads using Storage Migration Service</h3> <ul> <li>Storage Migration Service overview and usage scenarios</li> <li>Storage migration requirements</li> <li>Migrate a server with Storage migration</li> <li>Evaluate storage migration considerations</li> </ul> <h3>23 - Migrate Windows Server roles</h3> <ul> <li>Describe the Windows Server Migration Tools</li> <li>Install the Migration Tools</li> <li>Migrate roles using the Migration Tools</li> </ul> <h3>24 - Migrate on-premises Windows Server instances to Azure IaaS virtual machines</h3> <ul> <li>Plan your migration</li> <li>Describe Azure Migrate</li> <li>Perform server assessment</li> <li>Assess physical servers with Azure Migrate</li> <li>Migrate Windows Server workloads by using Azure Migrate</li> </ul> <h3>25 - Upgrade and migrate Windows Server IaaS virtual machines</h3> <ul> <li>Describe Azure Migrate</li> <li>Migrate Windows Server workloads by using Azure Migrate</li> <li>Describe storage migration</li> <li>Migrate file servers by using Storage Migration Service</li> </ul> <h3>26 - Containerize and migrate ASP.NET applications to Azure App Service</h3> <ul> <li>Azure Migrate App Containerization overview</li> </ul> <h3>27 - Monitor Windows Server performance</h3> <ul> <li>Use Performance Monitor to identify performance problems</li> <li>Use Resource Monitor to review current resource usage</li> <li>Review reliability with Reliability Monitor</li> <li>Implement a performance monitoring methodology</li> <li>Use Data Collector Sets to analyze server performance</li> <li>Monitor network infrastructure services</li> <li>Monitor virtual machines running Windows Server</li> <li>Monitor performance with Windows Admin Center</li> <li>Use System Insights to help predict future capacity issues</li> <li>Optimize the performance of Windows Server</li> </ul> <h3>28 - Manage and monitor Windows Server event logs</h3> <ul> <li>Describe Windows Server event logs</li> <li>Use Windows Admin Center to review logs</li> <li>Use Server Manager to review logs</li> <li>Use custom views</li> <li>Implement event log subscriptions</li> </ul> <h3>29 - Implement Windows Server auditing and diagnostics</h3> <ul> <li>Describe basic auditing categories</li> <li>Describe advanced categories</li> <li>Log user access</li> <li>Enable setup and boot event collection</li> </ul> <h3>30 - Troubleshoot Active Directory</h3> <ul> <li>Recover objects from the AD recycle bin</li> <li>Recover the AD DS database</li> <li>Recover SYSVOL</li> <li>Troubleshoot AD DS replication</li> <li>Troubleshoot hybrid authentication issues</li> </ul> <h3>31 - Monitor Windows Server IaaS Virtual Machines and hybrid instances</h3> <ul> <li>Enable Azure Monitor for Virtual Machines</li> <li>Monitor an Azure Virtual Machine with Azure Monitor</li> <li>Enable Azure Monitor in hybrid scenarios</li> <li>Collect data from a Windows computer in a hybrid environment</li> <li>Integrate Azure Monitor with Microsoft Operations Manager</li> </ul> <h3>32 - Monitor your Azure virtual machines with Azure Monitor</h3> <ul> <li>Monitoring for Azure VMs</li> <li>Monitor VM host data</li> <li>Use Metrics Explorer to view detailed host metrics</li> <li>Collect client performance counters by using VM insights</li> <li>Collect VM client event logs</li> </ul> <h3>33 - Troubleshoot on-premises and hybrid networking</h3> <ul> <li>Diagnose DHCP proble</li></ul></div>

Microsoft Certified Solutions Associate (MCSA)

AZ-801T00 Configuring Windows Server Hybrid Advanced Services

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The C|CT is ideal for anyone looking to start their career in cybersecurity or add a strong foundational understanding of the cybersecurity concepts and techniques required to be effective on the job. The course is especially well suited to:<br />Early-career IT professionals, IT managers, career changers, and career advancers<br />Students and recent graduates</p>Overview<p>After completing this course, you will understand:<br />Key concepts in cybersecurity, including information security and network security<br />Information security threats, vulnerabilities, and attacks<br />The different types of malware<br />Identification, authentication, and authorization<br />Network security controls<br />Network security assessment techniques and tools (threat hunting, threat intelligence, vulnerability<br />assessment, ethical hacking, penetration testing, configuration and asset management)<br />Application security design and testing techniques<br />Fundamentals of virtualization, cloud computing, and cloud security<br />Wireless network fundamentals, wireless encryption, and related security measures<br />Fundamentals of mobile, IoT, and OT devices and related security measures<br />Cryptography and public-key infrastructure<br />Data security controls, data backup and retention methods, and data loss prevention techniques<br />Network troubleshooting, traffic and log monitoring, and analysis of suspicious traffic<br />The incident handling and response process<br />Computer forensics and digital evidence fundamentals, including the phases of a forensic investigation<br />Concepts in business continuity and disaster recovery<br />Risk management concepts, phases, and frameworks</p><p>EC-Council?s C|CT certification immerses students in well-constructed knowledge transfer. Training is accompanied by critical thinking challenges and immersive lab experiences that allow candidates to  apply their knowledge and move into the skill development phase in the class itself. Upon completing  the program, C|CT-certified professionals will have a strong foundation in cybersecurity principles  and techniques as well as hands-on exposure to the tasks required in real-world jobs. <br /></p></div><div id="course-pills-2"><h4>Course Outline </h4><ul><li>Information Security Threats and Vulnerabilities </li><li>Information Security Attacks</li><li>Network Security Fundamentals</li><li>Identification, Authentication, and Authorization</li><li>Network Security Controls: Administrative Controls</li><li>Network Security Controls: Physical Controls</li><li>Network Security Controls: Technical Controls</li><li>Network Security Assessment Techniques and Tools</li><li>Application Security</li><li>Virtualization and Cloud Computing</li><li>Wireless Network Security</li><li>Mobile Device Security</li><li>Internet of Things (IoT) and Operational Technology (OT) Security</li><li>Cryptography</li><li>Data Security</li><li>Network Troubleshooting</li><li>Network Traffic Monitoring</li><li>Network Log Monitoring and Analysis</li><li>Incident Response</li><li>Computer Forensics</li><li>Business Continuity and Disaster Recovery</li><li>Risk Management</li></ul></div>

Certified in Cybersecurity (CC)

Certified Technology Specialist (CTS)

Certified Cryptocurrency Investigator Course (CCI)

Certified Cyber Professional (CCP)

EC-Council Certified Cybersecurity Technician (C|CT)

<section style="color: rgb(105, 105, 105); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 105, 105);"><div itemprop="text" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: inherit; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: inherit;">The Nordic Sleep Recovery Coach (SRC) online professional development certificate offers a unique lifestyle skill that can help qualified health, wellness, and fitness professionals offer an important niche coaching service to their clients. The NSRC course materials have been reviewed and approved under Europe Active&rsquo;s professional development scheme, the Lifelong Learning Programme, receiving the maximum allowable annual learning recognition of 10 hours (equivalent to credit points).</p><p style="color: inherit; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: inherit;">Sleep loss and problems associated with obtaining sufficient quality sleep are steadily increasing in modern society. This is having a considerable impact on health and wellbeing, far more than most people are aware. We believe that fitness professionals around the globe already have the access and interaction with the general public through existing clubs and services to be able to have a significant impact on improving sleep habits and behaviours, thus improving health and fitness outcomes considerably.</p><p style="color: inherit; font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: inherit;">The NSRC certificate is the result of extensive research and development to help provide you with an engaging learning journey underpinned by the latest cutting-edge science. We recognise that an expert fitness professional needs a broad range of knowledge and practical skills to be able to deliver a first-class service. The NSRC offers more than just knowledge, it provides helpful client analytical tools and an innovative sleep strategy process. Studying at your own pace through an interactive, online platform will allow you to fit your education around your life commitments and to learn in conjunction with your personal circumstances.</p></div></section><div style="color: rgb(105, 105, 105); box-sizing: border-box;" fr-original-style=" color: rgb(105, 105, 105);"><section fr-original-style="" style="box-sizing: border-box;"><div data-tags="{All} " fr-original-style="" style="box-sizing: border-box;"><p data-fake-id="#toggle-id-1" itemprop="headline" tabindex="0" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(235, 92, 35);">Programme Content</strong></p><section style="color: rgb(105, 105, 105); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 105, 105);"><div itemprop="text" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">The NSRC is composed of 5 main lessons and a series of engaging sleep expert interviews. The content covers a broad spectrum of knowledge to provide a solid foundation of data, science, and practical coaching solutions. All the course lessons are taught and assessed in English, therefore it is essential you are confident studying in this language.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">THE LESSONS WITHIN THE COURSE ARE:</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Modern Sleep Problems</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Sleep Physiology</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Sleep: Performance and Recovery</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Sleep Analysis</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">SLEEPS Strategy</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Expert Interviews</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The size and complexity of each lesson varies but will be certain to provide you with the necessary knowledge and skills to support others in their quest to optimise sleep. The course is progressive and is designed to lay a foundation of theoretical knowledge during the first 3 lessons. This knowledge is then applied to analysis and strategically planned solutions in lessons 4 and 5.</p><p data-fake-id="#toggle-id-1" itemprop="headline" tabindex="0" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Programme Support</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">The course of study is clearly outlined within the online platform and provides learners with a full syllabus that informs them of the content to be covered, recommended reading books to purchase, and the assessments required to pass the course. This course is a self-guided, self-paced programme of study. The only restriction is in the time allowed to complete the certificate, which stands at a maximum of 12 weeks from the start of enrollment. You will also have access to live tutor support through on our built-in online platform messaging system.</span></p></div></section><div style="color: rgb(105, 105, 105); box-sizing: border-box;" fr-original-style=" color: rgb(105, 105, 105);"><section fr-original-style="" style="box-sizing: border-box;"><div data-tags="{All} " fr-original-style="" style="box-sizing: border-box;"><p data-fake-id="#toggle-id-1" itemprop="headline" tabindex="0" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><strong style="color: rgb(235, 92, 35); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(235, 92, 35);">Course Achievement</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Successful completion of all 5 lessons, passing the 5 short quiz assessments, and successfully completing the final case study quiz assessment is required to be awarded the Nordic Sleep Recovery Coach Certificate. The pass mark for each individual assessment is set at 70%. Your learning journey will be carefully tracked, and the final course grade will be awarded after of the completion of all content and the final course case study exam. The 6 assessments are then aggregated into one final course grade where the student must reach or exceed a total of 70%. Upon successful completion you will be awarded a digital certificate of completion that can be saved or printed for your records</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><img src="https://platinumtraininginstitute.com/wp-content/uploads/2023/03/nfe-transparent-1-300x40.png" alt="" width="300" height="40" srcset="https://platinumtraininginstitute.com/wp-content/uploads/2023/03/nfe-transparent-1-300x40.png 300w, https://platinumtraininginstitute.com/wp-content/uploads/2023/03/nfe-transparent-1-450x59.png 450w, https://platinumtraininginstitute.com/wp-content/uploads/2023/03/nfe-transparent-1-1030x136.png 1030w, https://platinumtraininginstitute.com/wp-content/uploads/2023/03/nfe-transparent-1-768x101.png 768w, https://platinumtraininginstitute.com/wp-content/uploads/2023/03/nfe-transparent-1-705x93.png 705w, https://platinumtraininginstitute.com/wp-content/uploads/2023/03/nfe-transparent-1.png 1310w" sizes="(max-width: 300px) 100vw, 300px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></p></div></section></div><div style="color: rgb(105, 105, 105); box-sizing: border-box;" fr-original-style=" color: rgb(105, 105, 105);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></section><section fr-original-style="" style="box-sizing: border-box;"><div data-tags="{All} " fr-original-style="" style="box-sizing: border-box;"><div itemprop="text" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></section></div><div style="color: rgb(105, 105, 105); box-sizing: border-box;" fr-original-style=" color: rgb(105, 105, 105);"><br fr-original-style="" style="box-sizing: border-box;"></div>

The Nordic Sleep Recovery Coach (SRC) online professional development certificate offers a unique lifestyle skill that can help qualified health, wellness, and fitness professionals offer an important niche coaching service to their clients. The NSRC course materials have been reviewed and approved under Europe Active’s professional development scheme, the Lifelong Learning Programme, receiving the maximum allowable annual learning recognition of 10 hours (equivalent to credit points).
Sleep loss and problems associated with obtaining sufficient quality sleep are steadily increasing in modern society. This is having a considerable impact on health and wellbeing, far more than most people are aware. We believe that fitness professionals around the globe already have the access and interaction with the general public through existing clubs and services to be able to have a significant impact on improving sleep habits and behaviours, thus improving health and fitness outcomes considerably.
The NSRC certificate is the result of extensive research and development to help provide you with an engaging learning journey underpinned by the latest cutting-edge science. We recognise that an expert fitness professional needs a broad range of knowledge and practical skills to be able to deliver a first-class service. The NSRC offers more than just knowledge, it provides helpful client analytical tools and an innovative sleep strategy process. Studying at your own pace through an interactive, online platform will allow you to fit your education around your life commitments and to learn in conjunction with your personal circumstances.
Programme Content
The NSRC is composed of 5 main lessons and a series of engaging sleep expert interviews. The content covers a broad spectrum of knowledge to provide a solid foundation of data, science, and practical coaching solutions. All the course lessons are taught and assessed in English, therefore it is essential you are confident studying in this language.
THE LESSONS WITHIN THE COURSE ARE:
Modern Sleep Problems
Sleep Physiology
Sleep: Performance and Recovery
Sleep Analysis
SLEEPS Strategy
Expert Interviews
The size and complexity of each lesson varies but will be certain to provide you with the necessary knowledge and skills to support others in their quest to optimise sleep. The course is progressive and is designed to lay a foundation of theoretical knowledge during the first 3 lessons. This knowledge is then applied to analysis and strategically planned solutions in lessons 4 and 5.
Programme Support
The course of study is clearly outlined within the online platform and provides learners with a full syllabus that informs them of the content to be covered, recommended reading books to purchase, and the assessments required to pass the course. This course is a self-guided, self-paced programme of study. The only restriction is in the time allowed to complete the certificate, which stands at a maximum of 12 weeks from the start of enrollment. You will also have access to live tutor support through on our built-in online platform messaging system.
Course Achievement
Successful completion of all 5 lessons, passing the 5 short quiz assessments, and successfully completing the final case study quiz assessment is required to be awarded the Nordic Sleep Recovery Coach Certificate. The pass mark for each individual assessment is set at 70%. Your learning journey will be carefully tracked, and the final course grade will be awarded after of the completion of all content and the final course case study exam. The 6 assessments are then aggregated into one final course grade where the student must reach or exceed a total of 70%. Upon successful completion you will be awarded a digital certificate of completion that can be saved or printed for your records




Platinum Training Institute

Sleep

Coaching

The Nordic Sleep Recovery Coach (SRC) online professional development certificate offers a unique lifestyle skill that can help qualified health, wellness, and fitness professionals offer an important niche coaching service to their clients. The NSRC course materials have been reviewed and approved under Europe Active’s professional development scheme, the Lifelong Learning Programme, receiving the maximum allowable annual learning recognition of 10 hours (equivalent to credit points).

Sleep loss and problems associated with obtaining sufficient quality sleep are steadily increasing in modern society. This is having a considerable impact on health and wellbeing, far more than most people are aware. We believe that fitness professionals around the globe already have the access and interaction with the general public through existing clubs and services to be able to have a significant impact on improving sleep habits and behaviours, thus improving health and fitness outcomes considerably.

The NSRC certificate is the result of extensive research and development to help provide you with an engaging learning journey underpinned by the latest cutting-edge science. We recognise that an expert fitness professional needs a broad range of knowledge and practical skills to be able to deliver a first-class service. The NSRC offers more than just knowledge, it provides helpful client analytical tools and an innovative sleep strategy process. Studying at your own pace through an interactive, online platform will allow you to fit your education around your life commitments and to learn in conjunction with your personal circumstances.

Nordic Sleep Recovery Coach

<div>
                        
                        <div>
                            <p> </p>
<p><span>After mastering all the necessary concepts of Disaster Recovery processes, you can sit for the exam and gain the "Certified Lead Disaster Recovery Manager' credential. By holding this Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to support and lead Disaster Recovery teams in implementing Disaster Recovery strategies based on best practices. </span></p>
                        </div>
                    </div>
                    <div>
                        <h2>About This Course</h2>
                        <div>
                            <p> </p>
<h2>Learning objectives</h2>
<p> </p>
<ul>
<li>Acknowledge the correlation between Disaster Recovery, Business Continuity Management, Information Security and other IT areas and frameworks</li>
<li>Master the concepts, approaches, methods and techniques used for the implementation and effective management of a Disaster Recovery Plan</li>
<li>Learn how to interpret the ICT Disaster Recovery strategies in the specific context of an organization</li>
<li>Learn how to support an organization to effectively plan, implement, manage, monitor and maintain DR services based on best practices</li>
<li>Acquire the expertise to advise an organization in implementing an effective Disaster Recovery Plan based on best practices</li>
</ul>
<h2> </h2>
<h2>Educational approach</h2>
<p> </p>
<ul>
<li>This training is based on both theory and best practices used in the implementation and management of a DR plan</li>
<li>Lecture sessions are illustrated with examples based on case studies</li>
<li>Practical exercises are based on a case study which includes role playing and discussions</li>
<li>Practice tests are similar to the Certification Exam</li>
</ul>
<h2> </h2>
<h2><span>Course Content</span></h2>
<p> </p>
<p><span>Day 1</span>: Introduction to Disaster Recovery and initiation of a DR plan</p>
<p><span>Day 2</span>: Risk Mitigation Strategies and Disaster Recovery Planning</p>
<p><span>Day 3</span>: Disaster Recovery facilities, services, recovery sites, response and activation</p>
<p><span>Day 4</span>: DRP testing, monitoring, measurement and continuous improvement; the examination</p>
                        </div>
                    </div>
                    <div>
                        <h2>Accreditation</h2>
                        <div>
                            <p><img src="https://www.the-training-centre.com/content/img/National%20Accreditation%20Service%20(3).jpg" height="200" width="256" /></p>
                        </div>
                    </div>
                    <div>
                        <h2>Prerequisites</h2>
                        <div>
                            <p> </p>
<p><span>A foundational understanding of Disaster Recovery Services and knowledge</span> of management principles, concepts and strategies.</p>
                        </div>
                    </div>
                    <div>
                        <h2>Assessment</h2>
                        <div>
                            <p> </p>
<p>The exam for this course consists of 12 essay type questions, to be completed within the 150 minute timeframe and achieving the 70% pass mark.</p>
<p>Exam results are provided within 24 hours.</p>
                        </div>
                    </div>
                    <div>
                        <h2>What's Included?</h2>
                        <div>
                            <p> </p>
<ul>
<li>Certification fees are included on the exam price</li>
<li>Training material containing over 450 pages of information and practical examples will be distributed</li>
<li>A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued</li>
<li>In case of exam failure, you can retake the exam within 12 months for free</li>
</ul>
                        </div>
                    </div>
                    <div>
                        <h2>Provided by</h2>
                        <div>
                            <p> </p>
<p>This course is Accredited by <a title="NACS" href="http://www.nacs.ee" target="_blank">NACS</a> and Administered by the <a title="IECB" href="https://www.iecb.org" target="_blank">IECB</a>.</p>
                        </div>
                    </div>
                    <div>
                        <h2>Who Should Attend?</h2>
                        <div>
                            <p> </p>
<ul>
<li>Information Security Managers</li>
<li>Incident Managers</li>
<li>Helpdesk Managers</li>
<li>Executives with Governance concerns</li>
</ul>
<p> </p>
                        </div>
                    </div>

Training Centre

Lead Disaster Recovery Manager

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>This course is intended for solutions architects, solution-design engineers, developers seeking an understanding of AWS architecting and individuals seeking the AWS Solutions Architect-Associate certification.</p>Overview<p>Identify AWS architecting basic practices. Explore using the AWS management tools: The AWS Console, Command Line Interface (CLI), and CloudFormation in a lab environment. Examine the enforcement of accounts security using policies. Identify the elements that build an elastic, secure, virtual network that includes private and public subnets. Practice building an AWS core networking infrastructure. Determine strategies for a layered security approach to Virtual Private Cloud (VPC) subnets. Identify strategies to select the appropriate compute resources based on business use-cases. Practice building a VPC and adding an Elastic Cloud Compute (EC2) instance in a lab environment. Practice installing an Amazon Relational Database Service (RDS) instance and an Application Load Balancer (ALB) in the VPC you created. Compare and contrast AWS storage products and services, based on business scenarios. Compare and contrast the different types of AWS database services based on business needs. Practice building a highly available, auto-scaling database layer in a lab. Explore the business value of AWS monitoring solutions. Identify the role of monitoring, event driven load balancing, and auto scaling responses, based on usage and needs. Identify and discuss AWS automation tools that will help you build, maintain and evolve your infrastructure. Discuss network peering, VPC endpoints, gateway and routing solutions based on use-cases. Discuss hybrid networking configurations to extend and secure your infrastructure. Discuss the benefits of microservices as an effective decoupling strategy to power highly available applications at scale. Explore AWS container services for the rapid implementation of an infrastructure-agnostic, portable application environment. Identify the business and security benefits of AWS serverless services based on business examples. Practice building a serverless infrastructure in a lab environment. Discuss the ways in which AWS edge services address latency and security. Practice building a CloudFront deployment with an S3 backend in a lab environment. Explore AWS backup, recovery solutions, and best practices to ensure resiliency and business continuity. Build a highly available and secure cloud architecture based on a business problem, in a project-based facilitator-guided lab.</p><p>Architecting on AWS is for solutions architects, solution-design engineers, and developers seeking an understanding of AWS architecting. In this course, you will learn to identify services and features to build resilient, secure and highly available IT solutions on the AWS Cloud.<br /> <br /> Architectural solutions differ depending on industry, types of applications, and business size. AWS Authorized Instructors emphasize best practices using the AWS Well-Architected Framework, and guide you through the process of designing optimal IT solutions, based on real-life scenarios. The modules focus on account security, networking, compute, storage, databases, monitoring, automation, containers, serverless architecture, edge services, and backup and recovery. At the end of the course, you will practice building a solution and apply what you have learned with confidence.</p>Prerequisites<p></p><ul> <li>AWS Cloud Practitioner Essentials classroom or digital training, or</li> <li>Working knowledge of distributed systems</li> <li>Familiarity with general networking concepts</li> <li>Familiarity with IP addressing</li> <li>Working knowledge of multi-tier architectures</li> <li>Familiarity with cloud computing concepts</li> </ul><p></p></div><div id="course-pills-2"><h3>0 - Introductions &amp; Course Map review</h3> <ul> <li>Welcome and course outcomes</li> </ul> <h3>1 - Architecting Fundamentals Review</h3> <ul> <li>AWS Services and Infrastructure</li> <li>Infrastructure Models</li> <li>AWS API Tools</li> <li>Securing your infrastructure</li> <li>The Well-Architected Framework</li> <li>Hands-on lab: Explore Using the AWS API Tools to Deploy an EC2 Instance</li> </ul> <h3>2 - Account Security</h3> <ul> <li>Security Principals</li> <li>Identity and Resource-Based Policies</li> <li>Account Federation</li> <li>Introduction to Managing Multiple Accounts</li> </ul> <h3>3 - Networking, Part 1</h3> <ul> <li>IP Addressing</li> <li>Amazon Virtual Private Cloud (VPC), Patterns and Quotas</li> <li>Routing</li> <li>Internet Access</li> <li>Network Access Control Lists (NACLs)</li> <li>Security Groups</li> </ul> <h3>4 - Compute</h3> <ul> <li>Amazon Elastic Cloud Compute (EC2)</li> <li>EC2 Instances and Instance Selection</li> <li>High Performance Computing on AWS</li> <li>Lambda and EC2, When to Use Which</li> <li>Hands-On Lab: Build Your Amazon VPC Infrastructure</li> </ul> <h3>5 - Storage</h3> <ul> <li>Amazon S3, Security, Versioning and Storage Classes</li> <li>Shared File Systems</li> <li>Data Migration Tools</li> </ul> <h3>6 - Database Services</h3> <ul> <li>AWS Database Solutions</li> <li>Amazon Relational Database Services (RDS)</li> <li>DynamoDB, Features and Use Cases</li> <li>Redshift, Features, Use Cases and Comparison with RDS</li> <li>Caching and Migrating Data</li> <li>Hands-on Lab: Create a Database Layer in Your Amazon VPC Infrastructure</li> </ul> <h3>7 - Monitoring and Scaling</h3> <ul> <li>Monitoring: CloudWatch, CloudTrail, and VPC Flow Logs</li> <li>Invoking Events</li> </ul> <h3>8 - Automation</h3> <ul> <li>CloudFormation</li> <li>AWS Systems Manager</li> </ul> <h3>9 - Containers</h3> <ul> <li>Microservices</li> <li>Monitoring Microservices with X-Ray</li> <li>Containers</li> </ul> <h3>10 - Networking Part 2</h3> <ul> <li>VPC Peering &amp; Endpoints</li> <li>Transit Gateway</li> <li>Hybrid Networking</li> <li>Route 53</li> </ul> <h3>11 - Serverless Architecture</h3> <ul> <li>Amazon API Gateway</li> <li>Amazon SQS, Amazon SNS</li> <li>Amazon Kinesis Data Streams &amp; Kinesis Firehose</li> <li>Step Functions</li> <li>Hands-on Lab: Build a Serverless Architecture</li> </ul> <h3>12 - Edge Services</h3> <ul> <li>Edge Fundamentals</li> <li>Amazon CloudFront</li> <li>AWS Global Accelerator</li> <li>AWS Web Application Firewall (WAF), DDoS and Firewall Manager</li> <li>AWS Outposts</li> <li>Hands-On Lab: Configure an Amazon CloudFront Distribution with an Amazon S3 Origin</li> </ul> <h3>13 - Backup and Recovery</h3> <ul> <li>Planning for Disaster Recovery</li> <li>AWS Backup</li> <li>Recovery Strategie</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Architecting on AWS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Architecting on AWS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

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