Name: Performance Management Course
Price: 9.99 GBP
Availability: InStock

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			<p>Professional development is important for professionals to learn to gain credentials such as academic degrees, training, and workshops that will improve their skill set. To encourage professionals to learn more, they need to be motivated which this course is offering. This course will help any professionals who are struggling in attaining motivation and professional development. You will learn about the concept of success and how you could use this to become successful. It will help boost your confidence to learn the skills to become successful in the profession you chose.</p>
<h3><b>Course Highlights</b></h3>
<p><b>Motivation and Professional Development Skills Course</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed <strong>Motivation and Professional Development Skills Course</strong> into </span><b>18</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>16 hours, 15 minutes</b><span> and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Motivation and Professional Development Skills Course</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Motivation and Professional Development Skills Course </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Motivation and Professional Development Skills Course</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p><table>				<tbody><tr>
					<td colspan="4">What is Motivation?</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Kinds of Motivation</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>An Overview of Motivation Theories</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Comprehensive Effective Strategies</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Skills for Professional Development</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Two - What are Soft Skills</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Three - Communication</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Module Four - Teamwork</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td><i></i></td>
					<td>Module Five - Problem Solving</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Six - Time Management</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td><i></i></td>
					<td>Module Seven - Attitude and Work Ethic</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Eight - Adaptability/Flexibility</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Nine - Self-Confidence (Owning It)</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
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					<td>Module Ten - Ability to Learn from</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
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					<td><i></i></td>
					<td>Module Eleven - Networking</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Certified Interpersonal &amp; Communication Skills Training - Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
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					<td colspan="4">Mock Exam</td>
				</tr>
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					<td colspan="4">Final Exam</td>
				</tr>
				</tbody></table>

iStudy UK

Learning & Development

Personal Development

Professional Skills Course (PSC)

Professional Development

Trainers Course

Continuous Professional Development (CPD)

Motivation and Professional Development Skills Course

General Admission

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			<blockquote>
<h4><strong> Certfied Diploma in Corporate Behaviour Skills Training </strong></h4>
</blockquote>
<p><span>Do you want to know the appropriate corporate behaviour? Do you want to use the right appropriate behaviour in your company? The course will show you the tips and tricks of acquiring the proper corporate behavior so that you can promote your business.</span></p>
<h3><b>Course Description:</b></h3>
<p><span>The corporate behaviour is an important factor in any business organisation. Corporate world is a place where people have to maintain a structured form of behavior called corporate behaviour. The appropriate behaviour and attitude will help the growth of a company. In the course, you will know the meaning and definition of corporate behaviour, benefits of maintaining corporate behaviour, the common manners of corporate behaviour, the language of corporate communication, types of corporate behaviour, etc. You will also learn how to choose the correct type of behaviour that will suit you. By the end of the course, you will be able to implement the proper corporate behaviour successfully.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Certfied Diploma in Corporate Behaviour Skills Training</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certfied Diploma in Corporate Behaviour Skills Training into </span><b>13</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>9 hours, 45 minutes</b><span> and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Certfied Diploma in Corporate Behaviour Skills Training</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Certfied Diploma in Corporate Behaviour Skills Training </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Certfied Diploma in Corporate Behaviour Skills Training</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p><table>				<tbody><tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - The Science of Behavior</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Benefits for Corporate Behavior</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Four - Most Common Categories of Corporate Behavior</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Five - Managerial Structure</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Company Values and Ethics</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Employee Accountability</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Workplace Incidents</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Designing and Implementing</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Corporate Team Behavior</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Auditing Corporate Behavior</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Activities</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Certfied Diploma in Corporate Behaviour Skills Training - Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
				</tbody></table>

Organisational Behaviour

Certificate in Further Education & Training (Cert Ed)

Bar Professional Training Course (BPTC)

Certificate in Education & Training (CET)

Certfied Diploma in Corporate Behaviour Skills Training

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			<h4><b>Diploma in Telephone Etiquette for Customer Service</b></h4>
<p><span>Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field? Do you want to know the manners and etiquettes of telephone communication? Do you need to learn the proper behaviors of a phone conversation? This course is designed for the learners who want to know the details about telephone manner or etiquette.</span></p>
<h3><b>Course Description:</b></h3>
<p><span>The course covers professional telephone techniques and calls handling etiquette, with an emphasis on customer service. If you or your staffs have to deal with clients either face to face or over the telephone, then this course will help you to develop a customer caring attitude to delivering service appropriately and consistently. The course teaches the methods and techniques to increase your etiquette so that you can handle customers accurately.  You will learn the basics of phrasing and listening skills and will be confident enough to apply the knowledge in your real life. By the end of the course, you will be an expert in telephone etiquettes and can talk with the clients professionally.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Accredited Diploma in Customer Service: Telephone Etiquette</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Customer Service: Telephone Etiquette into </span><b>12</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>11 hours, 40 minutes</b><span> and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Accredited Diploma in Customer Service: Telephone Etiquette</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Accredited Diploma in Customer Service: Telephone Etiquette </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Accredited Diploma in Customer Service: Telephone Etiquette</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p>
<p> </p><table>				<tbody><tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Using Proper Phone Language</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Eliminate Phone Distractions</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Inbound Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Handling Rude or Angry Callers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Handling Interoffice Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Handling Voicemail Messages</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Methods of Training Employees</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Correcting Poor Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam-Accredited Diploma in Customer Service: Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam-Accredited Diploma in Customer Service: Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table>

Diploma in Education & Training (DET)

Diploma in Professional Studies (DPS)

ICDL (International Certification of Digital Literacy)

Accredited Diploma in Customer Service: Telephone Etiquette

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			<p><span>Having the technical skills and knowledge to execute your job duties successfully is only one part of being the best you can be in the workplace. Along with these 'hard' skills, we also need 'soft' skills. Soft skills are those skills which help us to work with others efficiently. No matter what your position, organisation, or industry, you work with people! Taking the time to build adequate soft skills can provide a more efficient, more peaceful, and more prolific workplace, as well as to your overall job happiness and satisfaction. Enroll in this course and discover the ten soft skills that will set you apart from everyone in your workplace. You will learn how to apply these professional skills in practical life and become very successful.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Certified Interpersonal &amp; Communication Skills Training</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Interpersonal &amp; Communication Skills Training into </span><b>13</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>13 hours, 40 minutes</b><span> and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Certified Interpersonal &amp; Communication Skills Training</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Certified Interpersonal &amp; Communication Skills Training </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Certified Interpersonal &amp; Communication Skills Training</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p><table>				<tbody><tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - What are Soft Skills</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Communication</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Teamwork</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Problem Solving</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Time Management</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Attitude and Work Ethic</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Adaptability/Flexibility</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Self-Confidence (Owning It)</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Ability to Learn from</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Networking</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Activities </td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Certified Interpersonal &amp; Communication Skills Training - Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Certified Interpersonal &amp; Communication Skills Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Certified Interpersonal &amp; Communication Skills Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table>

Professional Skills

Counselling Skills

Business Communication Skills

Centre for Counselling & Psychotherapy Training (CCPT)

Certified Interpersonal & Communication Skills Training

<p>Did you know that businesses lose an estimated<strong> $75 billion each year </strong>due to poor customer service? Providing excellent customer care not only fosters loyalty but also has a direct impact on a company's bottom line. So, remember, investing in exceptional customer service isn't just good practice-it's good business!</p><p>In a world where every interaction counts, mastering the art of Customer Care Skills and Telephone Etiquette is akin to wielding a superpower in the realm of business. </p><p><strong>Join us in this journey towards mastery, where each module is a revelation, and each lesson a gem waiting to be uncovered. Elevate your customer service game and set yourself apart in a world where exceptional service is the ultimate currency.</strong></p><p><strong>Key Features:</strong></p><ul><li>CPD Certified</li><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum</strong></p><ul><li><strong>Module 01:</strong> Introduction to Customer Service</li><li><strong>Module 02:</strong> What's Different about Good Customer Service?</li><li><strong>Module 03:</strong> Customer Service Communication Strategies</li><li><strong>Module 04:</strong> Establishing Your Attitude</li><li><strong>Module 05:</strong> Identifying and Addressing Customer Needs</li><li><strong>Module 06:</strong> In-Person Customer Service</li><li><strong>Module 07:</strong> Providing Electronic Customer Service</li><li><strong>Module 08:</strong> Aspects of Phone Etiquette</li><li><strong>Module 09:</strong> Building Rapport Over the Phone</li><li><strong>Module 10:</strong> Inbound and Outbound Calls</li><li><strong>Module 11:</strong> Active Listening and Managing Tough Callers</li><li><strong>Module 12:</strong> Managing Interoffice Calls and Voicemail</li><li><strong>Module 13:</strong> Problem Solving over the Phone</li><li><strong>Module 14:</strong> Intra Organisation Dealings</li><li><strong>Module 15:</strong> Measuring Customer Service</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand fundamental principles of effective customer service communication strategies.</li><li>Develop appropriate attitudes and behaviours for handling customer interactions professionally.</li><li>Acquire skills to identify and fulfil diverse customer needs efficiently.</li><li>Master telephone etiquette including rapport building and active listening techniques.</li><li>Demonstrate proficiency in managing inbound and outbound calls effectively.</li><li>Implement problem-solving strategies to resolve customer issues over the phone.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Course<strong>,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Customer service representatives</li><li>Call centre agents</li><li>Receptionists</li><li>Administrative assistants</li><li>Sales associates</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative</li><li>Call Centre Operator</li><li>Receptionist</li><li>Sales Assistant</li><li>Administrative Assistant</li><li>Customer Experience Manager</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Customer Care Skills and Telephone Etiquette Training Course

<p><strong>&gt;&gt; Wedding Planner Training &lt;&lt;</strong></p><p>A wedding planner is a professional who works with a client to design, plan, and manage their wedding. Weddings are important events in people's lives, so couples are often willing to spend a significant amount of money to ensure that their weddings are well-organized. Our <strong>Wedding Planner </strong>course will teach you how to design, plan and host the wedding perfectly in simple and practical ways. The program is ideal for those who want to work as an event organizer. The course will place a strong emphasis on project methods. Discover how to turn your passion for weddings into a lucrative career. Our professional wedding planners will show you how to work with clients of all kinds, how to answer their questions and meet their needs at every stage of the process, from planning to execution. You'll also learn how to find and sign clients, price your work, market your skills, and grow your business. To become a professional wedding planner, this <strong>Wedding Planner</strong> course is perfect.</p><p>This Wedding Planner course is a comprehensive online course that will provide you with a complete understanding of the nature of the related sector and your key roles within it. The <strong>Wedding Planner </strong>course includes event planning, wedding photography, videography, crafting as well as maintaining the catering section. This is a responsible position that requires a service minded professional attitude.</p><p><strong>Learning Outcomes</strong></p><p>By the end of the <strong>Wedding Planner</strong> course, learners will be able to:</p><ul><li>Learn how to set the tone for your wedding.</li><li>Learn how to decide who the participants will be.</li><li>Learn how to plan the ceremony location.</li><li>Understand how to set a realistic wedding budget.</li><li>Understand how to buy wedding invitations.</li><li>Understand how to choose a wedding photographer.</li><li>Understand special considerations.</li><li>Understand the ceremony text.</li><li>Understand how to arrange a wedding reception.</li></ul><p><strong>Why Choose Wedding Planner Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Diploma in Travel &amp; Tourism Course Developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the course.</li></ul><p><strong>***Courses are included in this Wedding Planner Bundle Course</strong></p><ul><li><strong>Course 01: </strong>Level 5 Diploma in Wedding Planner</li><li><strong>Course 02: </strong>Level 7 Diploma in Event Management</li><li><strong>Course 03: </strong>Level 2 Hospitality Management</li><li><strong>Course 04: </strong>level 4 Time Management</li><li><strong>Course 05:</strong> Level 7 Diploma in Facilities Management</li><li><strong>Course 06: </strong>Level 2 Food Hygiene and Safety For Catering</li></ul><p><strong>***Others Benefits of this Wedding Planner Course</strong></p><ul><li><strong>6 Free </strong>PDF Certificate</li><li>Lifetime Access</li><li>Free <strong>Retake Exam</strong></li><li>Tutor Support</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Wedding Planner course ]</strong></p> <p><strong>&gt;&gt; Wedding Planner Training &lt;&lt;</strong></p><p><strong>Course Curriculum of Wedding Planner</strong></p><ul><li>Module 01: Setting the Tone for Your Wedding</li><li>Module 02: Deciding Who the Participants Will Be</li><li>Module 03: Planning the Ceremony Location</li><li>Module 04: How to Set a Realistic Wedding Budget</li><li>Module 05: How to Buy Wedding Invitations</li><li>Module 06:How to Choose a Wedding Photographer</li><li>Module 07: Special Considerations</li><li>Module 08: The Ceremony Text</li><li>Module 09: Wedding Reception</li></ul><p><strong>Assessment Method</strong></p><p>After completing each module of the <strong>Wedding Planner</strong> Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification</strong></p><p>After completing the MCQ/Assignment assessment for this <strong>Wedding Planner</strong> course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Our most advanced <strong>Wedding Planner : Wedding Planner</strong> is suitable for anybody wishing to acquire their first professional employment in this exciting field, or to develop in their current position.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are <strong>no specific</strong> requirements for this <strong>Wedding Planner : </strong><strong>Wedding Planner</strong> course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Students who successfully complete this <strong>Wedding Planner : </strong><strong>Wedding Planner</strong> course may pursue a range of jobs.</p>
                        </div>

Training Tale

Party Planner

Event Planner

Wedding Planning

Wedding Photography

Wedding Planner : Wedding Planner

<div>
	<blockquote><p>Are you aware of the importance of studying and how you can teach other people to study? Are you someone who struggles in studying but has a passion for teaching? Then worry no more! This course will help you learn how to study and be able to teach how to study.</p></blockquote>
<h3><b>Description: </b></h3>
<p>In this course, you will be able to learn the concept of Psychology of Teaching. It can be helpful to any educator so that he/she'll be able to assess if his/her methods of teaching are helpful to your students. In this course, you will also be taught how to study efficiently and be able to teach other people how to study.</p>
<p>In this course, you will be introduced to the methods and nature of the study and its principal factors. You will be able to choose from these methods which will suit you the best. Then you will be able to assess if students who are not studying properly and how you can address this. Likewise, you will be given the provision for a particular purpose which is one factor in studying.</p>
<h3><b>Who is the course for?</b></h3>
<ul>
<li>Educators who want to improve their interactive teaching course.</li>
<li>People who have an interest in teaching and studying.</li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds.</li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3><strong>Assessment: </strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><b>Career Path:</b></h3>
<p>The Psychology of Teaching course would be beneficial for the following careers:</p>
<ul>
<li>Administrator</li>
<li>Educators</li>
<li>Guidance Counsellors</li>
<li>Instructors</li>
<li>Life Coach</li>
<li>Mentors</li>
<li>Teachers</li>
<li>Tutors.</li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Psychology of Teaching</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHY YOUNG PEOPLE DO NOT LEARN TO STUDY PROPERLY?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>THE NATURE OF STUDY, AND ITS PRINCIPAL FACTORS</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>PROVISION FOR SPECIFIC PURPOSES, AS ONE FACTOR OF STUDY</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>THE SUPPLEMENTING OF THOUGHT, AS A SECOND FACTOR OF STUDY</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>THE ORGANIZATION OF IDEAS, AS A THIRD FACTOR IN STUDY</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>JUDGING OF THE SOUNDNESS AND GENERAL WORTH OF STATEMENTS, AS A FOURTH FACTOR IN STUDY</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>MEMORIZING, AS A FIFTH FACTOR IN STUDY</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>THE USING OF IDEAS, AS A SIXTH FACTOR IN STUDY</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>PROVISION FOR A TENTATIVE RATHER THAN A FIXED ATTITUDE TOWARD KNOWLEDGE, AS A SEVENTH FACTOR IN STUDY</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>PROVISION FOR INDIVIDUALITY, AS AN EIGHTH FACTOR IN STUDY</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>FULL MEANING OF STUDY: RELATION OF STUDY TO CHILDREN AND TO THE SCHOOL</td>
					<td> </td>
					<td><span><i></i> 02:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Psychology of Teaching Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Psychology of Teaching Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Educational Psychology

Psychology Counselling

Study Skills

Teaching

Memory & Study Skills

Teaching Online

Psychology of Teaching

<div>
	<blockquote><p>Are you someone who wants to utilise the database and how it can be effectively used for your business? Do you have the plans to make your database but you are struggling since don't have the right skills to start it?  Worry no more! This course is designed to help you in this dilemma.</p></blockquote>
<h3><strong>Description: </strong></h3>
<p><span>Have you ever heard about the database? Or have you heard about it and want to use it on your own?  Then this course will be able to help you in that. There are a lot of people who do not like to deal with database, scripts and all the technical parts, this hinders them to start learning because they already have the mindset that it is difficult. Database creation might be difficult, but with correct attitude and practical database skills, you will surely avoid the difficulties! You have to keep in mind that the end goal should guarantee the creation of the database and to be able to make more whenever you need it. </span><span>In this course, you will first know how to create your database and database users. You will then master how to import database tables since most new scripts come with a built-in installer, the scripts create all database, but when the time comes that there is no installer provided, then you have to create one manually.</span></p>
<h3><strong>Who is the course for?</strong></h3>
<ul>
<li><span>Employees of the business industry and other businessmen who want to learn how to utilise and create their database.</span></li>
<li><span>People who have an interest in setting up their database and learn to become an expert on it.</span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><strong>Assessment:</strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognised accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><b>Career Path:</b></h3>
<p><span>The Database Basics course will be very beneficial and helpful, especially to the following careers:</span><span><br />
</span></p>
<ul>
<li><span>Businessman</span></li>
<li><span>Product Creators</span></li>
<li><span>Programmers</span></li>
<li><span>Sales Managers</span></li>
<li><span>Top Executives</span></li>
<li><span>Website Developer.</span></li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Database Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is a Database</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Definition of Terms</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Database Users and Languages</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Components of a Database System</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Basic Set Concepts</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Relations as a Database</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Relational Database Operators</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Database keys</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Additional Supporting Material</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Database Basics</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Refer A Friend</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Refer A Friend</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Database Basics</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Database Basics</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Online Course Creation

Database Programming

AWS Certified Database

Database Administration

Database Management

Database Basics

<h3><b>Overview</b></h3>
<p>'Diploma in Change Management,' a course meticulously designed to equip learners with the knowledge and strategies vital for navigating the dynamic landscapes of organisational change. This program delves into the intricacies of change, its cyclical nature, and human responses, offering profound insights into managing resistance, adapting effectively, and maintaining equilibrium in the face of transformation.</p>
<h3><strong>Learning Outcomes:</strong></h3>
<ul>
<li>Understand the concept of change and its various stages in the change cycle.</li>
<li>Explore the human reaction to change and develop strategies for managing and mitigating resistance.</li>
<li>Learn techniques for adapting to change effectively and maintaining a positive attitude during transitions.</li>
<li>Acquire strategies for dealing with anger in the context of change management.</li>
<li>Develop skills for managing stress and promoting resilience while implementing organizational changes.</li>
</ul>
<h3><strong>Why buy this Diploma in Change Management?</strong></h3>
<ol>
<li><span>Unlimited access to the course for a lifetime.</span></li>
<li><span>Opportunity to earn a certificate accredited by the </span><strong><span>CPD Quality Standards</span></strong><span> and </span><strong><span>CIQ </span></strong><span>after completing this course.</span></li>
<li><span>Structured lesson planning in line with industry standards.</span></li>
<li><span>Immerse yourself in innovative and captivating course materials and activities.</span></li>
<li><span>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</span></li>
<li><span>Flexibility to complete the Course at your own pace, on your own schedule.</span></li>
<li><span>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</span></li>
<li><span>Unlock career resources for CV improvement, interview readiness, and job success.</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Diploma in Change Management</b><span> you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<ul>
<li>Individuals aspiring to lead change initiatives in their organisations.</li>
<li>Managers seeking to improve their team's adaptability to change.</li>
<li>Human resources professionals responsible for overseeing change processes.</li>
<li>Consultants aiming to guide businesses through transitions.</li>
<li>Graduates looking to specialise in change management.</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Diploma in Change Management </b><span>was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Change Manager:</strong> £40,000 - £60,000 Per Annum</li>
<li><strong>Organisational Development Consultant:</strong> £35,000 - £55,000 Per Annum</li>
<li><strong>Human Resources Manager:</strong> £30,000 - £50,000 Per Annum</li>
<li><strong>Project Manager:</strong> £32,000 - £70,000 Per Annum</li>
<li><strong>Business Analyst:</strong> £35,000 - £65,000 Per Annum</li>
<li><strong>Operations Manager:</strong> £28,000 - £60,000 Per Annum</li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Diploma in Change Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is Change?</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Change Cycle</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Human Reaction to Change</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Pace of Change</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Four Room Apartment</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing with Resistance</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Adapting to Change</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategies for Dealing with Anger</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Managing Stress</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Diploma in Change Management</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Diploma in Change Management</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Online Course Marketing

Diploma for School Business Leaders (DSBM)

Diploma in Management Studies (DMS)

Institute of Leadership & Management (ILM)

Diploma in Change Management

<div><h2> About Course</h2><div><h4>Enroll in our Performance Management Course to become a better HR manager in your workplace.</h4> This course covers three essential topics under the management umbrella: The golden thread of objectives, measuring performance, appraisals and managing performance.
In this Performance Management Course, First you will learn a systematic method for connecting your organisational vision with day to day task level objectives, a critical aspect in driving motivation and commitment in teams and individuals. We call this the Golden Thread, the connection that runs through every stage from vision to task. Without this connection daily activities can begin to feel misguided, unnecessary, and even debilitating.
The second topic will save you a massive headache by teaching you how to measure and monitor effectively. We must measure progress towards targets, but measuring and monitoring in the wrong areas could cause skewed or even false results, not to mention the wasted time and effort involved. Get to grips with multiple potential measures, and understand what key areas you should be measuring in order to recoup clear accurate, and useful data.
The final topic in this course is managing performance. Through our lessons you will learn ways of adapting your approach to performance management to meet properly individuals needs. Using our will vs skill matrix you will discover a formula for prescribing an approach based upon your staff members current competence and attitude.
In short, this course will equip you with all the effective techniques to manage employee performance and also help your peers recognise their role and contribution to effectively manage performance and conduct at work.</div></div> <div><h3> What Will You Learn?</h3><ul><li> <span></span> <span>Connect the organisational vision with task level objectives</span></li><li> <span></span> <span>Write concise, specific and attainable objectives</span></li><li> <span></span> <span>Measure performance effectively</span></li><li> <span></span> <span>Understand key performance indicators</span></li><li> <span></span> <span>Adapt your approach to performance management</span></li><li> <span></span> <span>Effectively support your staffs development</span></li></ul></div><div><h3> Course Content</h3><div><div><h4> Introduction to Performance Management<div> <span>This module provides a comprehensive introduction to performance management, covering key concepts, objectives, and benefits. We explore various frameworks and models, including goal-setting theory and performance appraisal systems. We emphasize the importance of clear expectations, metrics, and communication in driving performance improvement. Additionally, we discuss talent development and succession planning using performance data. By the end of this module, learners will have a solid understanding of performance management principles and be prepared to develop effective strategies that enhance employee engagement and contribute to organizational success. Note: This module sets the stage for subsequent in-depth modules on performance management. </span></div></h4><div><div><ul><li><div> <span></span><h5> Module 1 Introduction to Performance Management</h5></div><div> </div></li></ul></div></div></div><div><h4> Performance Appraisal<div> <span>In Module 2, we dive into the critical process of performance appraisal, which is an integral part of performance management. This module equips learners with the knowledge and skills necessary to effectively conduct performance appraisals and provide constructive feedback to employees. </span></div></h4><div><div><ul><li><div> <span></span><h5> Module 2 Performance Appraisal</h5></div><div> </div></li></ul></div></div></div><div><h4> Performance Criteria and Standards<div> <span>Module 3 Performance Criteria and Standards</span></div></h4><div><div><ul><li><div> <span></span><h5> Module 3 Performance Criteria and Standards</h5></div><div> </div></li></ul></div></div></div><div><h4> Responsible Entity for Appraisal</h4><div><div><ul><li><div> <span></span><h5> Responsible Entity for Appraisal</h5></div><div> </div></li></ul></div></div></div><div><h4> Performance Appraisal Methods</h4><div><div><ul><li><div> <span></span><h5> Performance Appraisal Methods</h5></div><div> </div></li></ul></div></div></div><div><h4> Performance Appraisal Interview</h4><div><div><ul><li><div> <span></span><h5> Performance Appraisal Interview</h5></div><div> </div></li></ul></div></div></div><div><h4> Compensation Management</h4><div><div><ul><li><div> <span></span><h5> Compensation Management</h5></div><div> </div></li></ul></div></div></div><div><h4> Job Evaluation and Job Structure</h4><div><div><ul><li><div> <span></span><h5> Job Evaluation and Job Structure</h5></div><div> </div></li></ul></div></div></div><div><h4> Competitive Compensation Policies</h4><div><div><ul><li><div> <span></span><h5> Competitive Compensation Policies</h5></div><div> </div></li></ul></div></div></div></div></div>A course by  Xpert Learning  Tags Performance Management  PM

Xpert Learning

Performance Management

HR Management

People Management

Employee Management

Manager Training

Human Resources Management

Performance Management Course

Reading

Nottingham

Dickson Training Ltd

ILM Level 5 Qualifications in Business Coaching and Mentoring

Diploma (Zoom)

Certificate (Zoom)

Diploma

Certificate

Cambridge

Research Quality Association

Quality Assurance for Good Laboratory Practice

RQA Member

Non Member

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

<p>Peak job performance and maintaining a positive attitude starts with having a suitable service disposition and strong interpersonal skills. Maintaining a positive attitude takes work-focusing on what's right, looking for solutions to problems instead of complaining, and having a positive 'expectancy' that things will improve. Discover how to stay involved and healthy coping mechanisms that help keep us physically and mentally healthy. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day.</p><h3>Learning Objectives</h3><p>Describe suitability requirements for being an effective service provider, Explain the personal benefits of maintaining a positive attitude, Apply 17 tools for maintaining a positive, professional attitude</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Service Attitude: Maintaining a Positive Attitude

<p>In today's world, attitudes can make or break one's success trajectory. Introducing '<strong>The Power of Attitude</strong>', a pivotal course designed to help learners unearth the true potential of their mindsets. Dive into the intricacies of building a winning attitude, understand the profound impacts of your perspective on your surroundings, and grasp the tools necessary to ensure your attitude propels you towards your ambitions, not away from them.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Identify and foster the core elements of a successful attitude.</li>
<li>Recognise and avoid the pitfalls of a detrimental mindset.</li>
<li>Understand the significant role of individual choices in shaping one's attitude.</li>
<li>Determine the signs of a negative attitude and their impacts on professional and personal spheres.</li>
<li>Realise the ripple effect of one's attitude on colleagues, friends, and the wider community.</li>
</ul>
<h3><b>Why buy this The Power of Attitude<span> course</span>?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>The Power of Attitude</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this The Power of Attitude<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Individuals looking to improve their personal and professional relationships.</li>
<li>Entrepreneurs aiming for sustained business success.</li>
<li>Team leaders wishing to inspire and uplift their team members.</li>
<li>Students preparing for the workforce and aiming to stand out.</li>
<li>Anyone seeking to better their life by transforming their attitude.</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>The Power of Attitude</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>The Power of Attitude</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Team Manager</strong>: £40,000-£55,000</li>
<li><strong>Business Consultant</strong>: £45,000-£70,000</li>
<li><strong>Motivational Speaker</strong>: £35,000-£90,000 (varies based on events and bookings)</li>
<li><strong>Life Coach</strong>: £30,000-£60,000</li>
<li><strong>Corporate Trainer</strong>: £40,000-£60,000</li>
<li><strong>HR Specialist</strong>: £35,000-£55,000</li>
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				<h3>
	<span>Course Curriculum</span>
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					<td>Lesson 01: Developing the Right Attitude for Success</td>
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					<td>Lesson 03: You Have the Power to Choose Your Attitude</td>
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					<td>Lesson 04: Seven Signs You Have a Bad Attitude</td>
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Life Coach Training

The Power of Attitude

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			<h4>Overview</h4>		</div>
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							<p><span>By enroling in The Power of Attitude, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The The Power of Attitude course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent The Power of Attitude course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our The Power of Attitude Program.</span></p><p><span>So enrol in our The Power of Attitude course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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							<p><span>Enroling in this The Power of Attitude course can improve your The Power of Attitude perspective, regardless of your skill levels in the The Power of Attitude topics you want to master. If you're already a The Power of Attitude expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced The Power of Attitude insights that will help you make the most of your time. This The Power of Attitude course will act as a guide for you if you've ever wished to excel at The Power of Attitude.</span></p>						</div>
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										<span>This course is accredited by the CPD Quality Standards.</span>
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										<span>Lifetime access to the whole collection of the learning materials.</span>
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										<span>Online test with immediate results.</span>
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										<span>Study for the course using any internet-connected device, such as a computer, tablet, or mobile device.</span>
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							<p>Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99.</p>						</div>
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							<p><span>This The Power of Attitude course is a great place to start if you're looking to start a new career in The Power of Attitude field. This training is for anyone interested in gaining in-demand The Power of Attitude proficiency to help launch a career or their business aptitude. </span></p>						</div>
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							<p><span>The The Power of Attitude course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of The Power of Attitude, without any fuss.</span></p>						</div>
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							<p><span>This The Power of Attitude training will assist you develop your The Power of Attitude ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  The Power of Attitude professional story and personalise your path to a new career. Furthermore, developing this The Power of Attitude skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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			<h4>Order Your Certificate</h4>		</div>
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							<div><div><div><div id="1693981461.590199"><div><div><div><div><div><div><div><div><div><div><div>To order CPD Quality Standard Certificate, we kindly invite you to visit the following link:</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>						</div>
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				<h3>
	<span>Course Curriculum</span>
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					<td colspan="4"> Power Of Attitude</td>
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					<td>Lesson 01: Developing the Right Attitude for Success</td>
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					<td>Lesson 02: Don't Play the Victim and Seize the Day</td>
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					<td>Lesson 03: You Have the Power to Choose Your Attitude</td>
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					<td><span><i></i> 00:06:00</span></td>
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					<td>Lesson 04: Seven Signs You Have a Bad Attitude</td>
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NextGen Learning

The Power of Attitude Course

<p>In this course, you will learn about the power of attitude and its impact on personal and professional success. You will explore various ways to develop the right attitude, avoid playing the victim, and take control of your life.</p><p>You will also understand the importance of choosing your attitude, recognise the signs of a bad attitude, and learn how your attitude affects others. By the end of this course, you will have a better understanding of the role attitude plays in success, and you will be equipped with practical tools to develop a positive attitude and mindset.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a positive attitude and mindset that supports personal and professional growth.</li><li>Recognise the role of attitude in personal and professional success.</li><li>Take ownership of your life and avoid playing the victim.</li><li>Choose your attitude and respond positively to challenging situations.</li><li>Build positive relationships by understanding how your attitude affects others.</li></ul><p><strong>Course Curriculum: </strong></p><ul><li>Lesson 01 will focus on the importance of having a positive attitude for success. You will learn how to identify your current attitude and how it may be affecting your life.</li><li>Lesson 02 will teach you to take control of your life and stop playing the victim.</li><li>Lesson 03 will help you to understand that you have the power to choose your attitude, and you can change it at any time.</li><li>In Lesson 04, you will learn the seven signs of a bad attitude, such as being negative, blaming others, and being resistant to change.</li><li>Finally, in Lesson 05, you will learn how your attitude can impact others, and how to be mindful of your actions and how they affect those around you.</li></ul><p><strong>How is the course assessed?</strong></p><p>Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%.</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
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                            <p>The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees.</p>
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        <div>Requirements</div>
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                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p>
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        <div>Career path</div>
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                            <p>Completing this course can lead to various career paths and opportunities. Some potential career paths and expected salaries include:</p><ul><li>Business Manager - £50,000 per year</li><li>Sales Representative - £25,000 per year plus commission</li><li>Human Resources Manager - £45,000 per year</li><li>Personal Development Coach - £40,000 per year</li><li>Customer Service Representative - £20,000 per year.</li></ul>
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                                    <h4>Certificate of completion</h4>
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            Digital certificate -
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            <div> <p>You can apply for a CPD Accredited PDF Certificate at the cost of £9.</p> </div>
        <h4>Certificate of completion</h4>
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            Hard copy certificate -
            £15
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            <div> <p>Hard copy can be sent to you via post at the expense of £15.</p> </div>

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One Education

<p>ð Unleash Your Full Potential with 'Building a Great Attitude for Life' Online Course! ð</p><p> </p><p>Are you ready to transform your life and achieve unparalleled success? It all starts with the right mindset! Introducing our groundbreaking online course: 'Building a Great Attitude for Life.'</p><p> </p><p>ð Elevate Your Life to New Heights! ð</p><p>Embark on a life-changing journey as you discover the power of cultivating a positive attitude. This course is meticulously designed to empower you with the tools, strategies, and mindset shifts needed to overcome challenges, seize opportunities, and create a life filled with joy, fulfillment, and success.</p><p> </p><p>ð What You'll Gain from This Course:</p><p> </p><p>1ï¸â£ <strong>Positive Mindset Mastery:</strong> Learn how to rewire your brain for positivity, turning challenges into opportunities and setbacks into stepping stones.</p><p> </p><p>2ï¸â£ <strong>Resilience and Inner Strength:</strong> Develop the resilience to bounce back from life's curveballs with grace and fortitude.</p><p> </p><p>3ï¸â£ <strong>Effective Goal Setting:</strong> Master the art of setting and achieving meaningful goals that align with your vision for a brighter future.</p><p> </p><p>4ï¸â£ <strong>Confidence and Self-Esteem Boost:</strong> Build unshakeable self-confidence and elevate your self-esteem, unlocking doors to success and personal growth.</p><p> </p><p>5ï¸â£ <strong>Healthy Relationships:</strong> Cultivate positive relationships in both personal and professional spheres by radiating positivity and kindness.</p><p> </p><p>6ï¸â£ <strong>Stress Management Techniques:</strong> Discover proven techniques to manage stress and maintain a calm, focused mind even in the face of challenges.</p><p> </p><p>ð Why Choose 'Building a Great Attitude for Life'?</p><p> </p><p>â¨ <strong>Expert Guidance:</strong> Our course is crafted by industry experts with years of experience in personal development, psychology, and coaching.</p><p> </p><p>â¨ <strong>Interactive Learning:</strong> Engage in dynamic lessons, exercises, and real-world applications to ensure you internalize and apply the concepts learned.</p><p> </p><p>â¨ <strong>Flexible Learning:</strong> Access the course anytime, anywhere, and at your own pace. Life-changing transformation fits into your schedule.</p><p> </p><p>â¨ <strong>Supportive Community:</strong> Connect with a like-minded community of learners, share experiences, and celebrate victories together.</p><p> </p><p>ð¥ Don't miss this opportunity to take charge of your life and create a future filled with positivity, success, and fulfillment! Enroll now and start building the attitude that will shape your destiny.</p><p> </p><p>ð Join 'Building a Great Attitude for Life' today and pave the way to a brighter, more empowered you! ð</p><p> </p><div><div><div><h3>
Course Curriculum</h3></div></div></div>

Compete High

Building a Great Attitude for Life

<p>Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving.</p><h3>Learning Objectives</h3><p>Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way.</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Service Attitude: Equal Respect

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

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