This course looks at the ability to plan and control the decision making process so that better quality decisions are made at the right time. Decision-making is often a team process and high quality decisions are very much dependent on team involvement and commitment.
Emotional intelligence (EI) is the ability to manage oneself and one’s relationships with others in a mature and constructive manner. Research indicates that EI is closely related to workplace success at all levels of the organisation. In this course we look at six key aspects of EI in order to help develop your skills and abilities in managing yourself and your relationships in the workplace.