Name: Logistic Management and Supply Chain Course
Price: 14 GBP
Availability: InStock

<p>Most of the standard white-collar jobs nowadays depend on the fastest skills and that most importantly includes the typing speed skill ranging from 35-200 words per minute. So, if you're facing problems with your typing speed and your job is highly dependent on that, we have the right solution for you in this <strong>Touch Typing Masterclass course.</strong></p> <p><strong>This Certificate in Touch Typing Masterclass course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 40 CPD points) to make your skill development &amp; career progression more accessible than ever!</strong></p> <p>Typing the wrong letters can be frustrating, especially when you're in a hurry. With the help of this touch typing course, you will be able to memorise the location of letters, numbers, and other characters on the keyboard. As a result, you will be able to type faster and more accurately. This touch typing course creates the ability for you to understand typing rules and how you should be placing your finger on the keyboard. Upon completing this touch typing course, you will develop the perception of proficiency in touch typing the alphabet, and how to type sentences of any length using signs, dash, and parenthesis. Moreover, you will be able to learn about keyboard shortcuts and many secrets for accelerating your typing speed.</p> <p><strong>What will I learn from this Touching Typing Masterclass?</strong></p> <ul> <li>Learn to touch-type in the most efficient way</li><li>Correct placement of the hand on the keyboard</li><li>How to type faster spelling accuracy</li><li>Best way to practice capital letters</li><li>Typing with all the fingers</li><li>Typing without continuously referring to your keyboard</li></ul> <p>This touch typing masterclass certificate will also help you to create an impression of self-reliance and dedication that will surely attract prospective employers to give priority to your job application. Enrol in this touch typing masterclass course today to open and build enchanting career opportunities ahead.</p> <p>Take a step toward a brighter future!</p> <p><strong>Why Prefer this Touch Typing Masterclass Course?</strong></p> <ul> <li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> and another certificate accredited by <strong>CPDQS</strong></li><li><strong>Get a free student ID </strong>card<strong>! </strong>(£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p><strong>*** Course Curriculum ***</strong></p> <p>Here is the curriculum breakdown of this course:</p> <p><strong>*** Touch Typing Masterclass - Updated Version ***</strong></p> <ul> <li>Module 1: Introduction</li><li>Module 2: How to Set up Your Computer</li><li>Module 3: How to type the letters F and J</li><li>Module 4: How to type the letters D and K</li><li>Module 5: How to type the letters S and L</li><li>Module 6: How to type the letter A and ; (semicolon)</li><li>Module 7: How to type the letters E and I</li><li>Module 8: How to type the letters R and U</li><li>Module 9: How to type the letters T and O</li><li>Module 10: How to type CAPITAL letters</li><li>Module 11: How to type the letter C and, (Comma)</li><li>Module 12: How to type the letters G and H</li><li>Module 13: How to type the letters N and V</li><li>Module 14: How to type the letters W and M</li><li>Module 15: How to type the letters Q and P</li><li>Module 16: How to type the letters B and Y</li><li>Module 17: How to type the letters Z and X</li><li>Module 18: How to type Colon and Semicolon</li><li>Module 19: How to type Full Stop and Comma</li><li>Module 20: How to type Question Mark and Exclamation Mark</li><li>Module 21: How to type Dash, Parentheses and Quotation Marks</li></ul> <p><strong>*** Touch Typing Masterclass - Old Version ***</strong></p> <ul> <li>Module 1: Getting Started</li><li>Module 2: DRILL 1 the home keys</li><li>Module 3: DRILL 2 e and i, g and h</li><li>Module 4: DRILL 3 o and n, shift keys and t</li><li>Module 5: DRILL 4 extra practice . and y</li><li>Module 6: DRILL 5, and w</li><li>Module 7: DRILL 6 m and u</li><li>Module 8: DRILL 7 v and x</li><li>Module 9: DRILL 8-sentence drills</li><li>Module 10: DRILL 9 figures</li><li>Module 11: DRILL 10 alphabetical paragraphs</li><li>Module 12: Recap</li></ul> <p><strong>Assessment Process</strong></p> <p>After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%.</p> <p>After passing the <strong>Certificate in Touch Typing Masterclass</strong> exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        40 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>In the present era, typing is an essential skill for anyone who sees themselves working with a computer. Besides, this touch typing masterclass course is preferable for students, programmers, content writers, bloggers, researchers, and data entry operators. The touch typing masterclass course doesn't require any academic background and is open to everyone.</p> <p><strong>HOW TO USE RESOURCES:</strong></p> <p>To use the resources, just download them and open them using a browser. You can use Google Chrome to open them, but Safari or any other browser can also be used. Just make sure to enable javascript in the browsers for the automatic correction/ highlights.</p> 
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>You will not need any prior background or expertise to enrol in this course.</p> 
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Enroling on this Touch Typing Masterclass can lead to the following career paths:</p> <ul> <li>Data Entry Operator</li><li>Customer Service Executives</li><li>Email Marketing Executives</li><li>Personal Assistant</li><li>Administrative Executive</li></ul> <p>And many more office job roles requiring you to type fast!</p> 
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>Certificate in Touch Typing Masterclass at QLS Level 1</h4>
        <p>
            Hard copy certificate -
            £59
        </p>
            <div> <p><strong>Show off Your New Skills with a Certification of Completion</strong></p> <p>After successfully completing the <strong>Certificate in Touch Typing Masterclass at QLS Level 1</strong>, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of -</p> <ul> <li><strong>59 GBP inside the UK</strong></li><li><strong>69 GBP (including postal fees) for international delivery</strong></li></ul> <p><strong>CPDQS Accredited Certificate</strong></p> <ul> <li><strong>29 GBP</strong> for Printed Hardcopy Certificate inside the UK</li><li><strong>39 GBP</strong> for Printed Hardcopy Certificate outside the UK (international delivery) </li></ul> </div>

                        </div>

Academy for Health and Fitness

Touch Typing Masterclass

General Admission

<p><strong>Functional Skills English Level 2 | Functional Skills Maths Level 2 | Functional Skills IT Level 2 with PDF Certificates</strong></p><p>Are you tired of feeling held back by those frustrating math equations or the words that seem to elude you in English? Our comprehensive Functional Skills bundle can help you as it comprises three individual courses - Functional Skills Maths, Functional Skills English, and Functional Skills IT. Each one is tailored to empower you with vital Functional Skills that are essential for the modern workplace.</p><p>This course bundle provides a solid foundation of Functional Skills in <strong>English</strong>, <strong>Maths</strong>, and <strong>IT</strong>, essential for both personal development and professional success. The English course focuses on improving <strong>Reading, Writing, Speaking, and Listening</strong> skills, while the Maths course offers <strong>Practical Applications</strong> and <strong>Problem-solving Techniques</strong>. IT training covers essential <strong>Digital Skills</strong>, and the Fitness course introduces <strong>Health and Well-being</strong> into the mix. Additional courses on <strong>English Grammar</strong> and <strong>Math Tricks</strong> offer unique strategies to further enhance your proficiency and confidence in these core areas.</p><p><strong>Additionally, we are offering 2 more courses related to Functional Skills absolutely FREE. Courses Included In this Functional Skills Package Are:<br /></strong></p><ul><li><strong>Course 01:</strong> Functional Skills English Level 2</li><li><strong>Course 02:</strong> Functional Skills Maths Level 2</li><li><strong>Course 03:</strong> Functional Skills IT Level 2</li><li><strong>Course 04:</strong> Functional Skills Fitness Level 2</li><li><strong>Course 05: </strong>English Spelling, Punctuation, and Grammar Training</li><li><strong>Course 06: </strong>Math Tricks &amp; Tips- Best Techniques to Speed up Your Math</li></ul><p><strong>Learning Outcomes of the Functional Skills Bundle:</strong></p><ul><li>Develop strong written and verbal communication skills in English.</li><li>Demonstrate proficiency in asking and answering questions.</li><li>Improve spelling accuracy and employ correct spelling strategies.</li><li>Acquire essential mathematical skills.</li><li>Apply mathematical rules and formulas to solve real-life problems.</li><li>Demonstrate proficiency in using computer hardware and software.</li><li>Understand and mitigate IT security threats while troubleshooting computer issues.</li></ul><p><strong>Why Choose Us?</strong></p><ul><li>Opportunity to get a <strong>Free CPD Accredited / QLS Endorsed Certificate</strong> upon completion of the course</li><li>Get a <strong>Free Student ID Card</strong> with this training program (£10 postal charge will be applicable for international delivery)</li><li>The course is <strong>Affordable and Simple</strong> to understand</li><li>Get <strong>Lifetime Access</strong> to the course materials</li><li>The training program comes with <strong>24/7 Tutor Support</strong></li></ul> <p><strong>Start your learning journey straight away!</strong></p><p><strong> Curriculum Breakdown </strong></p><p><strong> Course 01: Functional Skills English Level 2</strong></p><ul><li>Module 01: Introduction to the Course</li><li>Module 02: Basics of Grammar</li><li>Module 03: The Basics of Sentence</li><li>Module 04: Structure of Sentence</li><li>Module 05: Questions</li><li>Module 06: Punctuation and Capitalisation</li><li>Module 07: Spelling</li><li>Module 08: Common Mistakes and Ways to Improve</li></ul><p><strong> Course 02: Functional Skills Maths Level 2</strong></p><ul><li>Module 01: Numbers and Negative Numbers</li><li>Module 02: Multiple Factors</li><li>Module 03: Fractions and Power</li><li>Module 04: Percentages</li><li>Module 05: Expressions</li><li>Module 06: Decimals</li><li>Module 07: Ratio and Proportion</li><li>Module 08: Exponents and Radicals</li><li>Module 09: Graphs</li><li>Module 10: The Profit and Loss</li><li>Module 11: Perimeter and Area</li><li>Module 12: Averages</li><li>Module 13: Probability</li></ul><p><strong> Course 03: Functional Skills IT Level 2</strong></p><ul><li>Section 01: How People Use Computers</li><li>Section 02: System Hardware</li><li>Section 03: Device Ports And Peripherals</li><li>Section 04: Data Storage And Sharing</li><li>Section 05: Understanding Operating Systems</li><li>Section 06: Setting Up And Configuring A PC</li><li>Section 07: Setting Up And Configuring A Mobile Device</li><li>Section 08: Managing Files</li><li>Section 09: Using And Managing Application Software</li><li>Section 10: Configuring Network And Internet Connectivity</li><li>Section 11: IT Security Threat Mitigation</li><li>Section 12: Computer Maintenance And Management</li><li>Section 13: IT Troubleshooting</li><li>Section 14: Understanding Databases</li><li>Section 15: Developing And Implementing Software</li></ul><p><strong> Course 04: Functional Skills Fitness Level 2</strong></p><ul><li>Module 01: Introduction To Functional Fitness Training</li><li>Module 02: What Is Functional Fitness</li><li>Module 03: Benefits Of Functional Fitness</li><li>Module 04: Functional Fitness &amp; Other Exercises</li><li>Module 05: Common Mistakes With Functional Fitness</li><li>Module 06: Functional Fitness &amp; Power</li><li>Module 07: Functional Fitness &amp; Strength</li><li>Module 08: Functional Fitness &amp; Range Of Motion</li><li>Module 09: Functional Fitness &amp; Balance &amp; Endurance</li></ul><p><strong>Assessment Process</strong></p><p>After completing this online course, you will be given immediate access to a specially designed MCQ test. The results will be analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Functional Skills exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        360 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This bundle is ideal for:</p><ul><li>Students seeking mastery in this field</li><li>Professionals seeking to enhance their skills</li><li>Anyone who is passionate about this topic</li></ul><p>Our Course is Knowledge-based not a regulated course. To get Qualified, you may choose the following options<strong>:</strong></p><ul><li>IGCSE Maths</li><li>A-Level Maths</li><li>Functional Skills Qualification in Maths at Level 2</li><li>Functional Skills Qualification in Mathematics at Level 2 - GCSE Equivalent for Maths</li><li>A-level Mathematics</li><li>Functional Skills Qualification in Mathematics at Entry 1</li><li>Functional Skills Qualification in Mathematics at Level 1</li><li>Functional Skills Qualification in English at Entry 1</li><li>Functional Skills Qualification in English at Entry 2</li><li>Functional Skills Qualification in English at Level 1</li><li>Functional Skills Qualification in ICT at Level 2</li><li>Functional Skills Qualification in Information &amp; Communication Technology (ICT) at Level 1</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this Bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Enrolling on our Bundle can lead you to the following career path:</p><ul><li>Teacher</li><li>Teacher Assistant</li><li>Private Tutor</li><li>Customer Service</li><li>Fire service</li><li>Police</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            £12.99
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>Certificate in Functional Skills English at QLS Level 2</h4>
        <p>
            Hard copy certificate -
            £79
        </p>
            <div> <p><strong>Show off Your New Skills with a Certification of Completion</strong></p><p>After successfully completing the <strong>Certificate in Functional Skills English at QLS Level 2</strong>course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of -</p><ul><li><strong>79 GBP inside the UK</strong></li><li><strong>89 GBP (including postal fees) for international delivery</strong></li></ul><p><strong>CPDQS Accredited Certificate</strong></p><ul><li><strong>29 GBP</strong> for Printed Hardcopy Certificate inside the UK</li><li><strong>39 GBP</strong> for Printed Hardcopy Certificate outside the UK (international delivery) </li></ul> </div>

                        </div>

Functional Skills Maths Level 2, Functional Skills English Level 2, Functional Skills IT

<p>Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field.</p> <p>A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers.</p> <p><strong>This course is endorsed by The Quality Licence Scheme and accredited by CPD (with </strong><strong>120</strong><strong> CPD points) to make your skill development and career progression substantial and easier than ever!</strong></p> <p>The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty.</p> <p>Enrol now to learn all about it!</p> <strong><strong>Learning outcomes</strong></strong> <ul> <li>Instant access to verified and trusted information</li><li>Participate in creative and interactive training exercises</li><li>Rapid assessment and instruction for all subjects</li><li>The freedom to study anywhere, at your own pace</li><li>Professional support from dedicated instructors dedicated to online learning</li></ul> <p><strong>Why Prefer this Course? </strong></p> <ul> <li>Opportunity to earn a certificate accredited by <strong>CPD </strong>after completing this Relationship Manager course</li><li><strong>Student ID card </strong>with amazing discounts - completely for <strong> FREE! </strong>(£10 postal charges will be applicable for international delivery)</li><li>Standard-aligned lesson planning</li><li>Innovative and engaging content and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul> <p>We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it.</p> <p>Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information.</p> <p><strong>****Course Curriculum****</strong></p> <p>Here is the curriculum breakdown of course:</p> <p><strong>Module 01: Introduction to Customer Relationship Management (CRM)</strong></p> <ul> <li>What is Customer Relationship Management?</li><li>Why Customer Relationship Management?</li><li>Commercial usages of CRM</li><li>The Benefits of the Customer Value Management Approach</li><li>Summary</li></ul> <p><strong>Module 02: CRM Fundamentals</strong></p> <ul> <li>Defining CRM</li><li>Types of CRM</li><li>Misunderstandings</li><li>CRM Models</li><li>Customer Lifecycle</li><li>Summary</li></ul> <p><strong>Module 03: CRM Strategies</strong></p> <ul> <li>CRM Perspectives<br /><ul> <li>Functional Level</li><li>Customer-facing Front-end Level</li><li>Company-wide Level</li></ul> </li><li>Elements of a CRM Strategy<br /><ul> <li>CRM Vision</li><li>Culture of Customer Orientation</li><li>Integration and Alignment of Organizational Processes</li><li>Data and Technology Support</li><li>CRM Implementation</li></ul> </li><li>Developing a CRM Strategy<br /><ul> <li>Step 1: Gaining Enterprise-Wide Commitment</li><li>Step 2: Building a CRM Project Team</li><li>Step 3: Analyzing Business Requirements</li><li>Step 4: Defining the CRM Strategy</li></ul> </li><li>Customer Strategy</li><li>Summary</li></ul> <p><strong>Module 04: Data Analysis in CRM</strong></p> <ul> <li>The Perspectives of Data Analysis</li><li>Tools for Data Analysis<br /><ul> <li>Correlation Analysis</li><li>Regression Analysis</li><li>Factor Analysis</li><li>Cluster Analysis</li><li>Conjoint Analysis</li></ul> </li><li>Data Analysis Methodology<br /><ul> <li>Customer Segmentation</li><li>Recency-Frequency-Monetary Value</li><li>Lifetime Value Analysis</li><li>Predictive Modelling</li><li>Market Basket Analysis (MBA)</li><li>Click Stream Analysis</li><li>Personalisation</li></ul> </li><li>Summary</li></ul> <p><strong>Module 05: CRM Databases</strong></p> <ul> <li>Types of Databases<br /><ul> <li>Customer Database</li><li>Prospect Database</li><li>Cluster Database</li><li>Enhancement Database</li></ul> </li><li>The Benefits of Marketing Databases</li><li>Application of Marketing Databases<br /><ul> <li>Applications that Affect Customer Relationship</li><li>Applications that Affect Other Business Operations</li></ul> </li><li>Summary</li></ul> <p><strong>Module 06: Deepening Customer Relationship</strong></p> <ul> <li>Importance of Customer Acquisition and Retention</li><li>Customer Acquisition</li><li>The Cost of Customer Acquisition</li><li>Customer Retention</li><li>Reorganisation for Retaining Customers</li><li>Customer Retention Marketing Strategies</li><li>Summary</li></ul> <p><strong>Module 07: Communication Skills </strong></p> <ul> <li>Effective Listening Skills</li><li>Verbal Communication<br /><ul> <li>Written Communication</li><li>Oral Communication</li></ul> </li><li>Non-Verbal Communication</li><li>Communication Strategies</li><li>Summary</li><li>Assessment</li></ul> <p><strong>Module 08: Negotiation Techniques</strong></p> <ul> <li>Basic Types of Negotiations</li><li>Phases of Negotiation<br /><ul> <li>Preparation</li><li>Development</li><li>Closure</li></ul> </li><li>Negotiation Techniques</li><li>Strategies for Identifying Mutual Gain</li><li>Effective Negotiation Practise</li><li>Negotiation on Behalf of Others</li><li>Summary</li><li>Assessment</li></ul> <p><strong>Module 09: Conflict Management</strong></p> <ul> <li>Definition of Conflict</li><li>Benefits of Confrontation</li><li>Prevention of Conflicts</li><li>Anger Management</li><li>Conflict Resolution Techniques<br /><ul> <li>Research</li><li>Presentation</li><li>Take Action</li></ul> </li><li>Summary</li><li>Assessment</li></ul> <p><strong>Module 10: Time Management </strong></p> <ul> <li>Activities Planning and Prioritising</li><li>Overcoming Procrastination</li><li>Crisis Handling</li><li>Organising Workspace to Make Better Use of Time</li><li>Planning of Meetings</li><li>Summary</li><li>Assessment</li></ul> <p><strong>Module 11: Handling Customer Complaints</strong></p> <ul> <li>Importance of Handling Customer Complaints</li><li>Principles of Good Complaint Handling<br /><ul> <li>Getting it Right</li><li>Being Customer Focused</li><li>Being Open and Accountable</li><li>Acting Fairly and Proportionately</li><li>Putting things right</li><li>Seeking Continuous Improvement</li></ul> </li><li>The Role of CRM in Handling Customer Complaints</li><li>Summary</li></ul> <p><strong>Module 12: Future of CRM</strong></p> <ul> <li>Trends Driving Change in Customer Interaction</li><li>The Changing Face of CRM</li><li>What is Digital CRM</li><li>Digital CRM in Practice</li><li>Where to Start</li><li>Cyber Security Concerns</li><li>Summary</li></ul> <p><strong>Assessment Process</strong></p> <p>We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p> <p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs.</p> 
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>No formal qualification is required.</p> 
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning.</p> 
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>Diploma in Relationship Manager Training at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            £99
        </p>
            <div> <p>After successfully completing the <strong>Diploma in Relationship Manager Training at QLS Level 4 </strong>course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of -</p> <ul> <li><strong>99 GBP inside the UK</strong></li><li><strong>109 GBP (including postal fees) for international delivery</strong></li></ul> <p><strong>CPD Accredited Certificate</strong></p> <ul> <li><strong>29 GBP</strong> for Printed Hardcopy Certificate inside the UK</li><li><strong>39 GBP</strong> for Printed Hardcopy Certificate outside the UK (international delivery) </li></ul> </div>

                        </div>

Relationship Manager

<p>Our Event Planning course will teach you how to plan and manage beautiful events for delighted clients. Social gatherings, parties, celebrations, and business lunches will reclaim their former prominence and popularity in the coming years. Mastering the diverse talents that will be in demand at this time will allow you to be at the forefront of this possible rush of opportunity.</p><p>You will be able to work directly with clients and co-workers after finishing this training, allowing groups of people to socialise again. You'll gain the confidence and expertise to bring everything together to make it a memorable event, from weddings and birthday parties to concerts and trade exhibits. Take advantage of this opportunity to embrace a more social future while launching a prosperous career path.</p><p><strong>Learning Outcomes</strong><strong>: </strong></p><ul><li>Understand how to manage problems during event planning</li><li>Demonstrate awareness of social media usage during event planning</li><li>Learn how to create themes and promotions for an event</li><li>Discover how to provide exceptional catering for lunch or celebration</li><li>Know how to ensure responsible waste management when an event ends</li><li>Display the ability to start an event planning business from scratch</li></ul><p>The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Event Planning course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course.</p><p>With this comprehensive course, you can achieve your dreams and train for your ideal career. The Event Planning course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.</p><p>You'll get a <strong>Free Student ID</strong> card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.</p><p>This Event Planning training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence!</p><p><strong>Skills You Will Gain</strong></p><ul><li>Team management</li><li>Customer service</li><li>Organisational planning</li><li>Catering management</li><li>Security management</li></ul> <p>Experts created the Event Planning course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Event Planning course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you.</p><p>Start your learning journey straight away with this course and take a step toward a brighter future!</p><p><strong>Why Prefer this Course? </strong></p><ul><li>Opportunity to earn a certificate accredited by <strong>CPD </strong>after completing this course</li><li><strong>Student ID card </strong>with amazing discounts - completely for <strong> FREE! </strong>(£10 postal charges will be applicable for international delivery)</li><li>Standards-aligned lesson planning</li><li>Innovative and engaging content and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor support</li></ul><p><strong>*** Course Curriculum ***</strong></p><p>Here is the curriculum breakdown of the course:</p><p><strong>Module 1: Introduction to Event Management</strong></p><ul><li>Introduction</li><li>Definition of Event Management</li><li>Reasons Behind Staging an Event</li><li>The 5 C's of Event Management</li><li>Benefits of a Successful and Safe Event</li></ul><p><strong>Module 2: Role of an Event Planner</strong></p><ul><li>What is an Event Planner?</li><li>Job Description</li><li>Required Skills for an Event Planner</li><li>Roles and Responsibilities of an Event Planner</li><li>Crisis Management</li><li>Planning Career as an Event Planner</li></ul><p><strong>Module 3: Event Classification</strong></p><ul><li>Social Event</li><li>Family Events</li><li>Business Events</li><li>VIP Events</li><li>Educational Events</li><li>Social Media Events</li></ul><p><strong>Module 4: Events and Clients</strong></p><ul><li>Introduction</li><li>Before the Meeting</li><li>During the Meeting</li><li>After the Meeting</li><li>Incorporate Volunteers</li><li>Planning Effective Business Meeting</li><li>Controlling Costs</li><li>Finding Good Speaker</li><li>Negotiation</li></ul><p><strong>Module 5: Steps to Plan an Event</strong></p><ul><li>Event Goals and Objectives</li><li>Organising a Team</li><li>Planning Budget</li><li>Setting a Date</li><li>Creating an Event Master Plan</li><li>Booking a Venue</li><li>Branding Your Event</li><li>Identifying and Establishing Partnerships and Sponsors</li><li>Creating a Publicity Plan</li><li>Determining Day-Of Processes</li><li>Getting a Review</li></ul><p><strong>Module 6: Invitation to the Event</strong></p><ul><li>Invitation Basics</li><li>VIP Invites</li><li>Themes and Dress Codes</li><li>RSVP</li><li>Website for your Event</li><li>Promoting your Event</li><li>Nametags</li></ul><p><strong>Module 7: Event Marketing</strong></p><ul><li>Definition of Event Marketing</li><li>Importance of Event Marketing</li><li>Partnership Event Marketing</li><li>Account-Based Event Marketing</li><li>How to Win at Event Marketing</li><li>Marketing Communication</li><li>Image and Branding</li><li>Personal Selling</li><li>Sales Promoting</li></ul><p><strong>Module 8: Catering at Events</strong></p><ul><li>Determining Food and Beverage Needs</li><li>Choosing a Cater</li><li>Techniques for a Successful Catering</li><li>Catering for Corporate Events</li></ul><p><strong>Module 9: Event Decorations</strong></p><ul><li>What is Event Decor?</li><li>Importance of Events</li><li>Which Types of Events Need Decor?</li><li>Indoor Event Decoration Ideas</li><li>Outdoor Event Decoration Ideas</li></ul><p><strong>Module 10: Cleaning and Waste Disposal</strong></p><ul><li>What is Waste Management?</li><li>Types of Waste</li><li>Importance of Waste Management</li><li>Tips for Reducing Waste at Events</li><li>Avoiding Waste at Events</li><li>Roles and Responsibilities</li></ul><p><strong>Module 11: Event Security</strong></p><ul><li>What is Event Security?</li><li>Importance of Event Security</li><li>Planning Security Strategy</li><li>Emergency Plan for Inconvenience</li><li>Appointing a Security Team</li><li>Relevant Experience is Must</li></ul><p><strong>Module 12: Developing an Event Planning Business</strong></p><ul><li>Business Model</li><li>Generating Client Base</li><li>Business Operations</li><li>Importance of Networking</li><li>Working with Vendors and Suppliers</li><li>Building a Brand</li><li>Finding Success</li></ul><p><strong>Assessment Process</strong></p><p>Once you have completed all the modules in the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Course Right for You?</strong></p><p>Anyone interested in learning more about this subject should take this course. This will help you grasp the basic concepts as well as develop a thorough understanding of the subject.</p><p>All are welcome to take this Event Planning course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The program does not require any prior knowledge; everyone may participate! This Event Planning course is open to anyone interested in learning from anywhere in the world.</p><p>Every student must be over the age of 16 and have a passion for learning and literacy.</p><p>This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This Event Planning course allows you to study at your speed and grow a quality skillset.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div><p>If you are an <strong>international student,</strong> then you have to pay an additional <strong>10 GBP</strong> as an international delivery charge.</p></div>

                        </div>

Event Planning and Event Marketing

<p>Ecommerce and Retail course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life.</p><p>This Ecommerce and Retail course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p>The training materials of this Ecommerce and Retail course are available online for you to learn at your own pace and fast-track your career with ease.</p><p>Ecommerce and Retail Combo Training Included:</p><ul><li><strong>Course 01: </strong>Ecommerce Marketing</li><li><strong>Course 02: </strong>Retail Management, Branding &amp; Customer Service</li></ul><p><strong>Key Features </strong></p><ul><li>CPD Accredited Ecommerce and Retail courses</li><li>Instant 2 PDF certificate</li><li>Fully online, interactive Ecommerce and Retail course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Enrol now in this </strong><strong>Ecommerce and Retail</strong><strong> course to excel! </strong></p><p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Ecommerce and Retail training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p>The curriculum of the course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease.</p><p><strong>Curriculum</strong></p><p><strong>Course 01: Ecommerce Marketing</strong></p><ul><li><strong>Module 01:</strong> Introduction to Electronic Commerce</li><li><strong>Module 02:</strong> E-Commerce Strategy and Implementation</li><li><strong>Module 03:</strong> Customer Service</li><li><strong>Module 04:</strong> Products, Brands, and Services</li><li><strong>Module 05:</strong> Content Planning and Production</li><li><strong>Module 06:</strong> Use of Social Networks</li><li><strong>Module 07:</strong> Marketing</li><li><strong>Module 08</strong>: Creating an Engaging User Experience</li><li><strong>Module 09:</strong> Transaction Management</li><li><strong>Module 10:</strong> E-Commerce Analytics</li></ul><p><strong>Course 02: Retail Management, Branding &amp; Customer Service</strong></p><ul><li><strong>Module 01:</strong> Introduction to Retail Management</li><li><strong>Module 02:</strong> Retail Strategy</li><li><strong>Module 03:</strong> Retail Buying and Merchandising</li><li><strong>Module 04:</strong> Retail Pricing</li><li><strong>Module 05</strong>: Supply Chain Management in Retailing</li><li><strong>Module 06:</strong> The Sales Process and Dealing with Customers at the Checkout</li><li><strong>Module 07: </strong>Importance of Consumer Behaviour</li><li><strong>Module 08:</strong> Taking Trends and Targeting Customers Effectively</li><li><strong>Module 09:</strong> The Importance of Communicating with Customers</li><li><strong>Module 10: </strong>Choosing a Retail Location</li><li><strong>Module 11:</strong> Retail Psychology</li><li><strong>Module 12:</strong> Negotiate the Right Deal with Suppliers</li><li><strong>Module 13:</strong> Develop Store Security Procedures</li><li><strong>Module 14:</strong> Management Skills for Leading Your Team</li><li><strong>Module 15:</strong> Selling in Multiple Channels</li><li><strong>Module 16:</strong> Retail Brand Management</li><li><strong>Module 17:</strong> Health &amp; Safety for Retail Stores</li><li><strong>Module 18:</strong> Consumer Rights Act</li></ul><p><strong>Accreditation</strong></p><p>All of our courses are fully accredited, including this Ecommerce and Retail course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Ecommerce and Retail course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for all employees or anyone who genuinely wishes to learn more about Ecommerce basics.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior degree or experience is required to enrol in this course.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Ecommerce and Retail Course

Course Gate

Office Skills & Productivity

Administrative Assistant

Office Skills

Office Management

Office Administration

Trainers Course

Business Admin

Office Admin Diploma

Skill Up

Medical Laboratory

Lab Technician

Laboratory Technician

The Lab Technician training course is ideal for highly motivated individuals who want to enhance their skills and train for their desired job

<p><strong>Did you know?</strong></p><p>The global logistics market is expected to reach a staggering<strong> £8.8 trillion by 2023!</strong></p><p>With e-commerce booming and supply chains stretching across continents, logistics management has become the lifeblood of modern economies.</p><p>But are you equipped to navigate this complex landscape? Can you optimise inventory, streamline deliveries, and minimise costs in a world where speed and efficiency reign supreme?</p><p>That's where our <strong>'Logistics Management &amp; Supply Chain Management + Transport and Logistics'</strong> bundle steps in. It's your key to unlocking a lucrative career in this dynamic field.</p><p><strong>**QLS &amp; CPD Accredited Courses in this bundle includes:</strong></p><p>**<strong>Course 1: </strong>Diploma in Logistics Management at QLS Level 5 (QLS)<strong>**</strong></p><p><strong>**Course 2: </strong>Advance Diploma in Supply Chain Management, Purchasing &amp; Procurement at QLS Level 7 (QLS)<strong>**</strong></p><p><strong>**Course 3: </strong>Transport Planner Diploma (CPD Accredited)<strong>**</strong></p><p>Here's why you need this <strong>Logistics Management Diploma course</strong>:</p><ul><li><strong>Demand is soaring:</strong> The UK alone faces a shortage of <strong>1.8 million</strong> skilled logistics professionals. Be the one they're scrambling for.</li><li><strong>Future-proof your career:</strong> Logistics underpins every industry, from healthcare to retail. Recession-proof your skillset with knowledge that's always in demand.</li><li><strong>Climb the ladder:</strong> Boost your earning potential and rise to leadership positions. Skilled logistics managers can command salaries exceeding<strong> £70,000</strong>.</li></ul><p>This comprehensive <strong>QLS-endorsed Diploma</strong> equips you with the strategic thinking, analytical skills, and problem-solving expertise to excel in any logistics role. You'll master:</p><ul><li><strong>Supply chain management:</strong> Plan, control, and optimise the flow of goods from source to customer.</li><li><strong>Warehouse and inventory management:</strong> Ensure efficient storage, retrieval, and distribution of stock.</li><li><strong>Transport and logistics:</strong> Navigate the intricacies of road, rail, air, and sea freight.</li><li><strong>Logistics technology:</strong> Leverage cutting-edge tools for data analysis, automation, and decision-making.</li></ul><p><strong>This course, endorsed by the esteemed Quality Licence Scheme (QLS), ensures that you receive top-notch education and recognition.</strong></p><p>Ready to become a logistics mastermind? This Diploma is your passport to a rewarding career in this ever-evolving, high-growth sector.</p><p>Throughout this <strong>Logistics Management &amp; Supply Chain Management + Transport and Logistics </strong>diploma program, you will delve into a wide range of topics, from supply chain management and procurement to warehousing, transportation, and supplier relationship management. <strong>Here is the full curriculum:</strong></p><p><strong>Course 1: Diploma in Logistics Management at QLS Level 5 (QLS)</strong></p><ul><li><strong>Module 01: </strong>Introduction to Logistics Management</li><li><strong>Module 02: </strong>Planning Framework for Logistics</li><li><strong>Module 03: </strong>Supply Chain Management</li><li><strong>Module 04: </strong>Logistics Management and Organisation</li><li><strong>Module 05: </strong>Sourcing, Purchasing, and Procurement</li><li><strong>Module 06: </strong>Channels of Distribution</li><li><strong>Module 07: </strong>Supplier Relationship Management</li><li><strong>Module 08:</strong> Inventory Planning and Management</li><li><strong>Module 09: </strong>Principles of Warehousing</li><li><strong>Module 10: </strong>Transport Management</li><li><strong>Module 11: </strong>Negotiation Techniques</li><li><strong>Module 12: </strong>Customer Service and Logistics</li></ul><p>Course 2: <strong>Advance Diploma in Supply Chain Management, Purchasing &amp; Procurement at QLS Level 7</strong></p><ul><li><strong>Module 01: </strong>Fundamentals of Supply Chain Management</li><li><strong>Module 02: </strong>Essentials Driving the Supply Chain</li><li><strong>Module 03: </strong>Fundamentals of Logistics Management</li><li><strong>Module 04: </strong>Structuring Plans for Logistics Operations</li><li><strong>Module 05: </strong>The Role of Transportation in Logistics</li><li><strong>Module 06: </strong>Procurement's Role in an Organization</li><li><strong>Module 07: </strong>The Purchasing Process</li><li><strong>Module 08: </strong>Purchasing Toolkit Essentials</li><li><strong>Module 09:</strong> Managing Competitive Tenders</li><li><strong>Module 10: </strong>Quality Control</li><li><strong>Module 11: </strong>Supplier Relationship Management Strategies</li><li><strong>Module 12: </strong>Analysing and Mitigating Supply Chain Risks</li><li><strong>Module 13: </strong>Enhancing Efficiency and Accuracy</li><li><strong>Module 14: </strong>Category Management Techniques</li><li><strong>Module 15: </strong>Inventory Control</li><li><strong>Module 16: </strong>Electronic Procurement</li></ul><p><strong>**Course 3: Transport Planner/ Transport Management Diploma (CPD Accredited)**</strong></p><ul><li><strong>Module 01: </strong>An Introduction to Successful Transport Management</li><li><strong>Module 02: </strong>The UK's Travel Infrastructure - Road and Rail</li><li><strong>Module 03: </strong>Road Freight and Transport Management</li><li><strong>Module 04: </strong>Passenger Road Transport and its Management</li><li><strong>Module 05: </strong>Rail and Transport Management</li><li><strong>Module 06: </strong>Transport Management for Ports and Inland Waters</li><li><strong>Module 07: </strong>Transport Management for AirlinesTrends, Challenges and Best Practice in Transport Management</li><li><strong>module 08: </strong>Transport Management and Health and Safety</li></ul><p>Enrol now to embark on a journey towards becoming a proficient logistician and a valuable asset to any organisation.</p><p><strong><em>What is the Quality Licence Scheme (QLS)?</em></strong></p><p>The Quality Licence Scheme endorsement of this course is a testament to its quality and effectiveness. QLS is renowned for recognising courses that meet the highest educational standards. This endorsement ensures that your learning experience is of the utmost quality, setting you on a path to success.</p><p><strong>Certification and Career Advancement:</strong></p><p>Upon successful completion of the course, you will be eligible to order a <strong>QLS Endorsed HardCopy Certificate</strong> for</p><p>Course 1: Titled '<strong>Diploma in Logistic Management at QLS Level 5</strong>',</p><p>Course 2: Titled '<strong>Advance Diploma in Supply Chain Management, Purchasing &amp; Procurement at QLS Level 7'</strong></p><p>providing tangible proof of your newly acquired skills. These certificates are not just tokens; they can be a valuable addition to your CV, enhancing your employability and opening doors to a myriad of career opportunities in logistics.</p><ul><li><strong>£109 GBP</strong> (level 5) for addresses within the UK. Please note that delivery within the UK is free of charge.</li><li><strong>£129 GBP</strong> (level 7) for addresses within the UK. Please note that delivery within the UK is free of charge.</li></ul><p><strong>Please Note:</strong> NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Diploma in Logistics Management &amp; Supply Chain Management + Transport and Logistics at QLS Level 5 </strong>course is perfect for:</p><ul><li>Professionals aspiring to advance their logistics careers.</li><li>Recent graduates seeking a strong foundation in logistics.</li><li>Individuals in procurement and supply chain roles.</li><li>Entrepreneurs looking to streamline their business operations.</li><li>Anyone interested in mastering the logistics field.</li></ul><p>This <strong>Logistics Management</strong> course will help you to enrol in these courses:</p><ul><li>Level 2 Award in Supply Chain Management</li><li>Level 4 Diploma - Logistics and Supply Chain Management</li><li>Level 4 Diploma in Logistics and Supply Chain Management</li><li>Level 5 Diploma in Logistics and Supply Chain Management</li><li>Level 6 Diploma in Logistics and Supply Chain Management</li><li>Level 7 Diploma - Logistics and Supply Chain Management</li><li>Level 7 Diploma in Logistics and Supply Chain Management</li><li>Level 5 Diploma - Level 5 Diploma in Logistics and Supply Chain Management</li><li>Transport and Logistics</li><li>Institute of Supply Chain Management (IoSCM)</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You are cordially invited to enroll in this <strong>Logistics Management &amp; Supply Chain Management + Transport and Logistics </strong>course; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This <strong>Logistics Management &amp; Supply Chain Management + Transport and Logistics </strong>course will be helpful for anyone looking to pursue a career as:</p><ul><li>Logistics Manager</li><li>Supply Chain Management Analyst</li><li>Procurement Specialist</li><li>Warehouse Manager</li><li>Transport Manager</li><li>Operations Manager</li><li>Distribution Manager</li><li>Global Logistics Coordinator</li><li>Quality Assurance Analyst</li><li>E-commerce Fulfilment Manager</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Quality Standard Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Quality Standard Hardcopy Certificate (FREE UK Delivery)</h4>
        <p>
            Hard copy certificate -
            £9.99
        </p>
            <div><p>Hardcopy Transcript: £9.99</p></div>
        <h4>QLS Endorsed Certificate</h4>
        <p>
            Hard copy certificate -
            £109
        </p>

                        </div>

NextGen Learning

Procurement & Supply

Logistics

Logistics Management

Diploma in Management Studies (DMS)

Certified Supply Chain Professional (CSCP)

Transport & Logistics

Logistics Management & Supply Chain Management + Transport and Logistics

Business Development with Business Analysis & Investment Techniques

<p>Logistic Management and Supply Chain course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life.</p><p>This Logistic Management and Supply Chain course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p><p>The training materials of this Logistic Management and Supply Chain course are available online for you to learn at your own pace and fast-track your career with ease.</p><p>Logistic Management and Supply Chain Combo Training Included:</p><ul><li><strong>Course 01: </strong>Logistics Management</li><li><strong>Course 02: </strong>Supply Chain Management</li></ul><p><strong>Key Features </strong></p><ul><li>CPD Accredited Logistic Management and Supply Chain courses</li><li>Instant 2 PDF certificate</li><li>Fully online, interactive Logistic Management and Supply Chain course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Enrol now in this </strong><strong>Logistic Management and Supply Chain</strong><strong> course to excel!</strong></p><p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Logistic Management and Supply Chain training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p>The curriculum of the Logistic Management and Supply Chain course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease.</p><p><strong>Curriculum</strong></p><p><strong>Course 01: Logistics Management</strong></p><ul><li><strong>Module 01:</strong> Introduction to Logistic Management</li><li><strong>Module 02:</strong> Planning Framework for Logistics</li><li><strong>Module 03:</strong> Supply Chain Management</li><li><strong>Module 04</strong>: Logistics Management and Organisation</li><li><strong>Module 05:</strong> Sourcing, Purchasing, and Procurement</li><li><strong>Module 06:</strong> Channels of Distribution</li><li><strong>Module 07:</strong> Supplier Relationship Management</li><li><strong>Module 08</strong>: Inventory Planning and Management</li><li><strong>Module 09:</strong> Principles of Warehousing</li><li><strong>Module 10:</strong> Transport Management</li><li><strong>Module 11:</strong> Negotiation Techniques</li><li><strong>Module 12:</strong> Customer Service and Logistics</li></ul><p><strong>Course 02: Supply Chain Management</strong></p><ul><li><strong>Module 01:</strong> An overview of Supply Chain Management</li><li><strong>Module 02:</strong> Role of logistics of Supply Chain</li><li><strong>Module 03:</strong> Customer Response Principles and Systems</li><li><strong>Module 04:</strong> Supply Chain System and Principles</li><li><strong>Module 05:</strong> Global Supply Chain Operations</li><li><strong>Module 06: </strong>Inventory Strategies for Supply Chain</li><li><strong>Module 07:</strong> Warehouse Management and Operations</li><li><strong>Module 08:</strong> Supply Chain Design and Monitoring</li><li><strong>Module 09:</strong> Supply Chain Network and Evaluating</li><li><strong>Module 10:</strong> Supply Chain Planning and New Business Concepts</li><li><strong>Module 11:</strong> Aligning your supply chain process with your business</li></ul><p><strong>Accreditation</strong></p><p>All of our coursesare fully accredited, including this course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for all employees or anyone who genuinely wishes to learn more about Logistic Management and Supply Chain basics.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior degree or experience is required to enrol in this course.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Logistic Management and Supply Chain Course

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Online Course Marketing

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Professional Skills Course (PSC)

Providing Outstanding Customer Service

<h4>Overview</h4>
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							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
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GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
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							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
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