Name: Customer Service : KYC & CDD for CRM & Sales Compliance Course
Price: 21 GBP
Availability: InStock

<p>Customer Due Diligence (CDD) course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life.</p> <p>This Customer Due Diligence (CDD) course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</p> <p>The training materials of this Customer Due Diligence (CDD) course are available online for you to learn at your own pace and fast-track your career with ease.</p> <p><strong>Key Features </strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive Customer Due Diligence (CDD) course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>Free Gifts</strong></p> <ul> <li>Life Coaching Course</li></ul> <p><strong>Enrol now in this Customer Due Diligence (CDD) course to excel! </strong> </p><p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Customer Due Diligence (CDD) training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p> <p>The curriculum of the Customer Due Diligence (CDD) course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease.</p> <p><strong>Course Curriculum</strong></p> <p>The detailed curriculum outline of our course is as follows:</p> <ul> <li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: AML (Anti-Money Laundering)</li><li>Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul> <p><strong>Accreditation</strong></p> <p>All of our courses are fully accredited, including this Customer Due Diligence (CDD) course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your Customer Due Diligence (CDD) course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
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                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

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                             <p>This course is ideal for all employees or anyone who genuinely wishes to learn more about Customer Due Diligence (CDD) basics.</p> 
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        <div>Requirements</div>
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                             <p>No prior degree or experience is required to enrol in this course.</p> 
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        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Customer Due Diligence (CDD) Course

General Admission

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			<h2>Overview
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					<p><span>This comprehensive course on <strong>AML, KYC &amp; CDD </strong></span><span>will deepen your understanding on this topic.</span></p><p><span>After successful completion of this course you can acquire the required skills in this sector. This <strong>AML, KYC &amp; CDD</strong></span><b> </b><span>comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.   </span></p><p><span>So enrol in this course today to fast-track your career ladder.</span></p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p><span>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</span></p>					</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this <strong>AML, KYC &amp; CDD</strong></span><span>. It is available to all students, of all academic backgrounds.</span></p>					</div>
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			<h2>Requirements</h2>		</div>
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					<p><span>Our <strong>AML, KYC &amp; CDD</strong></span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</span></p><p><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></p>					</div>
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					<p><span>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</span></p><ul><li><span>Open doors of opportunities</span></li><li><span>Increase your adaptability</span></li><li><span>Keep you relevant</span></li><li><span>Boost confidence</span></li></ul><p><span>And much more!</span></p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>1 sections • 14 lectures • 04:38:00 total length</p></div><div><div><div><div><div><div><div><p>•Module 01: Introduction to Money Laundering: 00:15:00</p></div><div><div><p>•Module 02: Proceeds of Crime Act 2002: 00:19:00</p></div><div><div><p>•Module 03: Development of Anti-Money Laundering Regulation: 00:18:00</p></div><div><div><p>•Module 04: Responsibility of the Money Laundering Reporting Officer: 00:19:00</p></div><div><div><p>•Module 05: Risk-based Approach: 00:20:00</p></div><div><div><p>•Module 06: Record Keeping: 00:14:00</p></div><div><div><p>•Module 07: Suspicious Conduct and Transactions: 00:20:00</p></div><div><div><p>•Module 08: Awareness and Training: 00:18:00</p></div><div><div><p>•Module 09: Introduction to KYC: 00:31:00</p></div><div><div><p>•Module 10: Customer Due Diligence: 00:21:00</p></div><div><div><p>•Module 11: AML (Anti-Money Laundering): 00:29:00</p></div><div><div><p>•Module 12: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom: 00:21:00</p></div><div><div><p>•Module 13: Regulations to be Complied by Industries: 00:20:00</p></div><div><div><p>•Module 14: Methods for carrying out KYC and AML and the Future of KYC Compliance: 00:13:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

Learning & Development

Know Your Customer (KYC)

Certified Cryptocurrency Investigator Course (CCI)

Anti-Money Laundering (AML)

Certification in Cash & Voucher Assistant (CVA)

Trainers Course

AML, KYC & CDD

<p><strong>Empower Your Career with the Ultimate AML, CFT, KYC, CDD &amp; GDPR Combo Course!</strong></p><p>Are you looking to stay ahead in the world of financial compliance? Look no further! Our online course covers everything you need to know about Anti-Money Laundering (AML), Counter Financing of Terrorism (CFT), Know Your Customer (KYC), Customer Due Diligence (CDD) and General Data Protection Regulation (GDPR).</p><p>With a comprehensive curriculum designed by experts in the field, this course will equip you with the latest knowledge and skills required to excel in your career. In addition, you'll learn about the various regulations and standards that govern financial institutions and how they help prevent criminal activities such as money laundering and terrorist financing.</p><p>You'll also get a deep dive into KYC and CDD, two critical processes that help ensure that financial institutions understand who their customers are and their financial activities. In addition, you'll learn how to gather, verify and analyse customer information and how to assess the risk associated with different types of customers.</p><p>Additionally, you'll learn about GDPR, the EU's data protection regulation that applies to all companies that process the personal data of EU citizens. You'll understand how to implement GDPR requirements in your organisation and how to protect sensitive information from breaches and unauthorised access.</p><p>Enrol now and gain the confidence and expertise to tackle any compliance challenges! With flexible online learning and lifetime access to course materials, you can study at your own pace and on your schedule. So why wait?</p><p>Sign up <strong>TODAY</strong> and take your career to the next level!</p><p><strong>Key Features </strong></p><ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Free Gifts</strong></p><ul><li>Life Coaching Course</li></ul><p><strong>Enrol now in this </strong><strong>course to excel! </strong></p><p><strong>Course Curriculum</strong></p><p>The detailed curriculum outline of our course is as follows:</p><p><strong>AML, CFT, KYC, CDD &amp; GDPR</strong></p><ul><li><strong>Module 01</strong>: Introduction to Money Laundering</li><li><strong>Module 02:</strong> Proceeds of Crime Act 2002</li><li><strong>Module 03</strong>: Development of Anti-Money Laundering Regulation</li><li><strong>Module 04:</strong> Responsibility of the Money Laundering Reporting Officer</li><li><strong>Module 05</strong>: Risk-based Approach</li><li><strong>Module 06</strong>: Record Keeping</li><li><strong>Module 07</strong>: Suspicious Conduct and Transactions</li><li><strong>Module 08:</strong> Awareness and Training</li><li><strong>Module 09:</strong> Introduction to KYC</li><li><strong>Module 10:</strong> Customer Due Diligence</li><li><strong>Module 11</strong>: AML (Anti-Money Laundering)</li><li><strong>Module 12: </strong>KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li><strong>Module 13:</strong> Regulations to be Complied by Industries</li><li><strong>Module 14:</strong> Methods for carrying out KYC and AML and the Future of KYC Compliance</li><li><strong>Module 15</strong>: GDPR Basics</li><li><strong>Module 16:</strong> GDPR Explained</li><li><strong>Module 17</strong>: Lawful Basis for Preparation</li><li><strong>Module 18:</strong> Rights and Breaches</li><li><strong>Module 19</strong>: Responsibilities and Obligations</li><li><strong>Module 20</strong>: Ethical and Social Issues and Data Protection</li></ul><p><strong>Learning Outcomes for AML, CFT, KYC, CDD &amp; GDPR Online Course:</strong></p><p><strong>Understanding Anti-Money Laundering (AML) regulations: </strong>Participants will be able to describe the purpose of AML regulations, identify key components of an AML program and understand the role of financial institutions in preventing money laundering.</p><p><strong>Counter Financing of Terrorism (CFT) knowledge: </strong>Participants will be able to explain the purpose of CFT regulations, identify the critical components of a CFT program and understand the role of financial institutions in preventing terrorist financing.</p><p><strong>Know Your Customer (KYC) process:</strong> Participants will be able to describe the KYC process, understand the importance of customer due diligence and identify essential information required to assess the risk associated with a customer.</p><p><strong>Customer Due Diligence (CDD) techniques:</strong> Participants will be able to explain the CDD process, understand the importance of ongoing monitoring and identify critical information required to maintain an up-to-date risk profile of a customer.</p><p><strong>General Data Protection Regulation (GDPR) compliance: </strong>Participants will be able to explain the purpose of GDPR, understand the rights of EU citizens and identify critical steps required to implement GDPR requirements in an organisation.</p><p><strong>Risk assessment and management: </strong>Participants will be able to assess the risk associated with different types of customers, understand the importance of risk management and identify steps to minimise risks in a financial institution.</p><p><strong>Financial crime prevention:</strong> Participants will be able to describe the various types of financial crimes and understand the key measures used to prevent these crimes in financial institutions.</p><p><strong>Ethics in financial compliance: </strong>Participants will be able to understand the ethical considerations involved in financial compliance, identify the fundamental principles of ethical behaviour and understand the importance of ethical behaviour in financial institutions.</p><p><strong>Accreditation</strong></p><p>All of our courses are fully accredited, including this course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>CPD</div>
    </h2>

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                                        50 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
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                            <p><strong>Compliance Officer: </strong>Participants with a background in AML, CFT, KYC, CDD &amp; GDPR can pursue a career as a compliance officer in a financial institution. They will be responsible for ensuring the institution's compliance with relevant regulations and standards.</p><p><strong>Risk Management Specialist: </strong>Participants with an understanding of risk assessment and management can pursue a career as a risk management specialist in a financial institution. They will be responsible for identifying, assessing and mitigating risk in the institution.</p><p><strong>Financial Crimes Prevention Specialist: </strong>Participants with an understanding of financial crimes prevention can pursue a career as a financial crimes prevention specialist in a financial institution. They will be responsible for preventing money laundering, terrorist financing and other financial crimes in the institution.</p><p><strong>Data Protection Officer (DPO): </strong>Participants with an understanding of GDPR can pursue a career as a Data Protection Officer (DPO) in a financial institution. They will be responsible for ensuring the institution's compliance with GDPR requirements and protecting sensitive information from breaches and unauthorised access.</p><p><strong>Audit and Compliance Consultant:</strong> Participants with a background in AML, CFT, KYC, CDD &amp; GDPR can pursue a career as an audit and compliance consultant in a consultancy firm. They will be responsible for advising financial institutions on regulatory compliance and conducting internal audits to ensure compliance with relevant regulations and standards.</p><p><strong>Legal Advisor: </strong>Participants with a background in AML, CFT, KYC, CDD &amp; GDPR can also pursue a career as a legal advisor in a financial institution or law firm. They will be responsible for advising clients on regulatory compliance and representing clients in legal matters related to financial compliance.</p>
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        <div>Requirements</div>
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                            <p>No prior degree or experience is required to enrol in this course.</p>
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        <div>Career path</div>
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                            <p>The skills and expertise that you will gain right after the completion of this AML, KYC, CFT, CDD &amp; GDPR will help you apply job for the following posts:</p><ul><li>Ethics &amp; Compliance Professionals</li><li>Lawyers</li><li>Business Owners</li><li>AML Analysts</li><li>AML Officer</li></ul><p>In the UK, The annual salary of these job positions is required the amount of £40,000 - £80,000</p>
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                                    <h4>Certificate of completion (Hardcopy)</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>Certificate of completion (PDF)</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

AML, CFT, KYC, CDD & GDPR Course

<p><strong>**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** </strong>In the pulsating heart of global commerce, understanding the nuances of Anti Money Laundering, Know Your Customer, and Customer Due Diligence isn't just a necessity; it's a strategic imperative. We bring you a comprehensive, "<strong>AML, KYC, CDD, GDPR and Compliance - QLS Endorsed Bundle</strong>" that goes beyond compliance, creating a fortress around your operations.</p><p><strong>AML, KYC  CDD, GDPR and Compliance - QLS Endorsed Bundle Includes the following Courses</strong></p><ul><li><strong>Course 01:</strong>Diploma in AML, KYC &amp; CDD at QLS Level 4</li><li><strong>Course 02:</strong>Certificate in GDPR Training at QLS Level 3</li><li><strong>Course 03:</strong>Diploma in Anti Money Laundering at QLS Level 5</li><li><strong>Course 04: </strong>Certificate in Compliance and Risk Management at QLS Level 3</li><li><strong>Course 05:</strong>Award in Accounting &amp; Bookkeeping at QLS Level 2</li><li><strong>Course 06: </strong>Diploma in UK Employment Law at QLS Level 5</li><li><strong>Course 07:</strong> Award in Business Finance at QLS Level 2</li><li><strong>Course 08:</strong>Diploma in Accounting and Finance at QLS Level 5</li><li><strong>Course 09: </strong>Diploma in Business Law at QLS Level 5</li><li><strong>Course 10: </strong>Diploma in Financial Reporting at QLS Level 4</li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Analyse and implement AML, KYC, and CDD protocols effectively.</li><li>Navigate GDPR intricacies, ensuring data protection compliance.</li><li>Master Compliance and Risk Management principles for corporate resilience.</li><li>Acquire fundamental Accounting and Bookkeeping skills at QLS Level 2.</li><li>Demonstrate expertise in UK Employment Law and Business Law at QLS Level 5.</li><li>Grasp the essentials of Business Finance, unlocking financial decision-making prowess.</li><li>Attain advanced proficiency in Accounting and Finance at QLS Level 5.</li><li>Navigate Financial Reporting complexities with precision at QLS Level 4.</li><li>Develop a strategic understanding of legal frameworks for sound business decisions.</li><li>Cultivate a comprehensive skill set for versatile contributions in diverse professional settings.</li></ul><p><strong>Key Features</strong></p><ul><li>10 FREE QLS Endorsed Certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Why Should You Take This  CDD, GDPR and Compliance Course?</strong></p><p>In the dynamic realm of finance, where every transaction tells a story, the need for an impenetrable shield against financial crimes has never been more critical. Picture a world where your business not only thrives but does so with the confidence that every client is a trusted ally. Enter our AML, KYC &amp; CDD - QLS Endorsed Bundle - the ultimate arsenal in your quest for financial integrity.</p><p>Dive into the complexities of Anti Money Laundering, Know Your Customer, and Customer Due Diligence. Navigate the intricate landscape of GDPR Training, ensuring compliance mastery. Dive into the nuances of Compliance and Risk Management, forging a path to corporate integrity. Explore the foundations of Business Finance and Accounting &amp; Bookkeeping, gaining essential financial acumen. Immerse yourself in the intricacies of UK Employment Law and Business Law, fortifying your legal prowess. Elevate your financial understanding with Diplomas in Accounting and Finance, and Financial Reporting.</p><p>Go on a educational journey that transcends boundaries, equipping you with a diverse skill set for professional triumph. Each course is a building block towards a comprehensive understanding of the intricate worlds of finance, law, and compliance. Our AML, KYC  CDD, GDPR and Compliance - QLS Endorsed Bundle is your gateway to a multifaceted career, arming you with knowledge that transcends industry standards.</p><p><strong>Certificate</strong></p><p>Once you've successfully completed your course, you will immediately be sent a CPD-accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><p>After successfully completing the assignment, learners will be able to order <strong>FREE</strong><strong>QLS Endorsed</strong> certificate for Each Courses.</p><h2>
        
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                                            Accredited by CPD Quality Standards
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                            <ul><li>Professionals aspiring to enhance financial and legal knowledge.</li><li>Individuals seeking a multifaceted skill set for diverse roles.</li><li>Career changers exploring opportunities in finance, law, and compliance.</li><li>Ambitious learners aiming for a QLS-endorsed credential.</li><li>Graduates looking to stand out in a competitive job market.</li><li>Those pursuing a career in Business Finance or Accounting.</li><li>Compliance officers seeking advanced risk management skills.</li><li>Legal professionals aiming for a comprehensive business law foundation.</li></ul>
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                            <ul><li>Financial Analyst</li><li>Compliance Officer</li><li>Accountant</li><li>Legal Advisor</li><li>Risk Manager</li><li>Business Consultant</li></ul>
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        <div>Certificates</div>
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                                    <h4>10 QLS Endorsed Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery):</strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

AML, KYC, CDD, GDPR, Compliance - 10 QLS Endorsed Courses with Free Certifications

<p><strong>Looking to enhance your financial knowledge in the UK? Our AML, KYC, CDD, CRM, and CSS - Customer Service Support online course is the solution you've been searching for. </strong></p><p>Our comprehensive program is designed to help you master the complexities of these critical components of financial services. With our expert-crafted, interactive training modules, you'll gain a deep understanding of these topics and their practical applications.</p><p>Whether you're starting out or looking to upskill, our online course is the key to boosting your professional development and career advancement. Invest in your future today, and enrol in our AML, KYC, CDD, CRM, and Customer Service online course!</p><p><strong>This Bundle Includes the following Courses: </strong></p><ul><li><strong>Course 01: </strong>AML - Anti Money Laundering &amp; Customer Due Diligence</li><li><strong>Course 02: </strong>KYC &amp; CDD - Know Your Customer</li><li><strong>Course 03: </strong>CRM - Customer Relationship Management</li><li><strong>Course 04: </strong>GDPR - General Data Protection and Regulation</li><li><strong>Course 05: </strong>EDI - Equality, Diversity &amp; Inclusion</li><li><strong>Course 06: </strong>CSS-Customer Service and Support</li></ul><p><strong>Corporate Team Training (B2B)</strong></p><p>We are offering Compliance Training Management for your team</p><p><strong>About Our Corporate Training</strong></p><p><strong>Trusted by Over 100,000+ Students &amp; Organisation Around the World!</strong></p><p>Did you know that lack of development and opportunities is one of the main reasons for <strong>high employee turnover</strong>? Essentially, training is the golden ticket for keeping employees stimulated, engaged, and loyal - that's what Training Express specialises in.</p><p>We help all types of companies in many different sectors perfect their learning and development initiatives.</p><p>Our fully Brandy Training Solutions have helped over <strong>50,000 individuals and businesses </strong>reach their goals since we started. Our learning community is growing fast and getting bigger day by day. <strong>Free Digital Accredited certificates</strong> help them to attain success in their professional life.</p><p>At Training Express, we develop<strong> interactive video-based</strong> online courses to meet <strong>training needs</strong> that are crucial for BUSINESS success.</p><p><strong>What we are Offering:</strong></p><ul><li>Admin Dashboard</li><li>Dedicated Business Dashboard</li><li>Downloadable Business Account Brochure</li><li>Course Assigning to Individual or Group</li><li>Full Analytical Reporting &amp; User Management</li><li>Dedicated Account Manager</li><li>Instant Certification &amp; Validation</li><li>24/7 Expert Support &amp; Customer Service</li></ul><p><strong>Course 01: AML - Anti Money Laundering &amp; Customer Due Diligence<br /></strong>This bundle of courses offers a comprehensive introduction to anti-money laundering and customer management. The first course, AML - Anti Money Laundering, provides an overview of the principles and policies related to AML and its legal framework.</p><p><strong>Course 02: KYC &amp; CDD - Know Your Customer<br /></strong>The second course, KYC &amp; CDD - Know Your Customer &amp; Customer Due Diligence, will help you understand the regulations, processes and procedures for CDD and KYC.</p><p><strong>Course 03: CRM - Customer Relationship Management<br /></strong>The third course, CRM - Customer Relationship Management, will provide a comprehensive introduction to the principles of CRM and its applications.</p><p><strong>Course 04: GDPR - General Data Protection and Regulation<br /></strong>The fourth course, GDPR - General Data Protection and Regulation, will provide an overview of the principles, practices, and regulations related to data privacy and protection.</p><p><strong>Course 05: EDI - Equality, Diversity &amp; Inclusion<br /></strong>The fifth course, EDI - Equality, Diversity &amp; Inclusion, will help you understand how to promote fairness, equality, and diversity in the workplace.</p><p><strong>Course 06: CSS - Customer Service and Support<br /></strong>The sixth course, Customer Service, will provide a comprehensive introduction to customer service principles and best practices.</p><p>With this bundle, learners can gain a thorough understanding of the key concepts related to anti-money laundering, customer management, data protection, equality, diversity and inclusion, and customer service.</p><h2>
        
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                                <div>
                                    <div>
                                        60 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This bundle of courses is ideal for anyone who works in a customer-facing role, such as customer service, sales, marketing, or finance. It is also useful for those who need to stay up to date with current regulations and laws, such as AML (anti-money laundering) and GDPR (General Data Protection Regulation).</p><p>Additionally, the courses on KYC (Know Your Customer) and CDD (Customer Due Diligence) can be helpful for anyone who needs to understand the basics of customer identification, and authentication and know more about certificate in know your customer &amp; customer due diligence.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Generally, salaries for positions requiring knowledge of anti-money laundering, KYC/CDD, CRM, GDPR, EDI and customer service are likely to range from £20,000 - £50,000 per annum.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p><strong>6 Free PDF Certificates</strong></p> </div>

                        </div>

AML, KYC, CDD, CRM, GDPR, EDI & CSS Course

<p><b><span>Description</span></b></p>
<p>A key concern and significant risk for financial institutions is the possibility of unknowingly becoming complicit in money laundering, whereby illegitimate money is moved into legitimate institutions. To mitigate such risk, financial institutions have strengthened their internal control systems by increasingly making use of Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements as part of their anti-money laundering (AML) strategies.</p>
<p>While KYC procedures are applied while onboarding a customer, CDD is an ongoing process of monitoring existing customers' business activities in order to identfy and mitigate possible AML/CTF risks</p>
<p>This course provides essential knowledge on how to establish and maintain an effective CDD programme within a regulatred entity which would be both compliant with all the regulatory requirements and not excessively cumbersome for customers themselves.</p>
<p><b><span>Training Duration</span></b></p>
<p>This course may take up to two (2) hours to complete. Keep in mind, however, that actual study time varies based on each learner's training pace.</p>
<p><b><span>Who Should Enrol?</span></b></p>
<p>This course is addressed to all individuals who practice AML such as compliance and/or AML managers in banks, investment firms, investment funds, ASPs, trust service corporate providers, and lawyers.</p>
<p><b><span>Training Method</span></b></p>
<p>The course is offered online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop, and resume their training at any time.</p>
<p>At the end of the training, participants take a quiz to complete their learning and earn a Certificate of Completion.</p>
<p><b><span>Accreditation and CPD Recognition</span></b></p>
<p>The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for two (2) CPD units that approve education in financial regulation. The course may be also approved for CPD units by institutions that approve general financial training such as CISI and ACAMS.</p>
<p>Eligibility criteria and CPD units are verified directly by your association, regulator, or other any other body for which you hold membership.</p>
<p><b><span>Registration and Access</span></b></p>
<p>To register for this course, click on the button above to pay online and receive instant access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment.</p>
<p>Access to the course is valid for 180 days.</p>
<p>If you wish to receive an invoice instead of paying online, please email us at <b><span>info@lgca.uk</span></b>.</p>
<p>Also, please get in touch if you'd like to discuss special corporate group rates.</p>

LGCA | London Governance and Compliance Academy

Establishing and Maintaining  a Strong CDD Programme

<p><b><span>Description</span></b></p>
<p>CDD is an ongoing process and, as such, a critical element for effectively managing the risks posed by existing clients, thus protecting the organization against their possible dubious actions.</p>
<p>This course outlines basic CDD procedures requires to assess customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. Effective CDD involves ongoing monitoring of customers' business activities, identifying and mitigating the AML/CFT risk a business relationship may pose to a regulated entity.</p>
<p><b><span>Training Duration</span></b></p>
<p>This course may take up to two (2) hours to complete. Keep in mind, however, that actual study time varies based on each learner's training pace.</p>
<p><b><span>Who Should Enrol?</span></b></p>
<p>This course is addressed to all individuals who practice AML such as compliance and/or AML managers in banks, investment firms, investment funds, ASPs, trust service corporate providers, and lawyers.</p>
<p><b><span>Training Method</span></b></p>
<p>The course is offered online using a self-paced approach. The learning units consist of video presentations and reading material. Learners may start, stop, and resume their training at any time.</p>
<p>At the end of the training, participants take a quiz to complete their learning and earn a Certificate of Completion.</p>
<p><b><span>Accreditation and CPD Recognition</span></b></p>
<p>The syllabus is verified by external subject matter experts and can be accredited by regulators and other bodies for two (2) CPD units that approve education in financial regulation. The course may be also approved for CPD units by institutions that approve general financial training such as CISI and ACAMS.</p>
<p>Eligibility criteria and CPD units are verified directly by your association, regulator, or other any other body for which you hold membership.</p>
<p><b><span>Registration and Access</span></b></p>
<p>To register for this course, click on the button above to pay online and receive instant access. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment.</p>
<p>Access to the course is valid for 180 days.</p>
<p>If you wish to receive an invoice instead of paying online, please email us at <b><span>info@lgca.uk</span></b>.</p>
<p>Also, please get in touch if you'd like to discuss special corporate group rates.</p>

The Value of Customer Due Diligence (CDD)

<p>Looking to advance your knowledge and skills in AML, transaction, CDD, and fraud management? Our comprehensive course is designed to provide you with an in-depth understanding of the latest regulations, best practices, and strategies in this crucial field.</p><p>This AML, transaction, CDD, and fraud management training course is for anyone who wants to learn more about Anti Money Laundering and career opportunities in this field. This AML, transaction, CDD, and fraud management course provides up-to-date information to protect your organisation from suspicious activity, with step-by-step training on how to conduct a client risk assessment.</p><p><strong>Learning Outcomes</strong></p><p>By the end of the AML, transaction, CDD, and fraud management course, learners will be able to:</p><ul><li>Three stages of money laundering and the Proceeds of Crime Act 2002</li><li>Demonstrate knowledge of the role of a money-laundering report officer</li><li>Assess client risk and conduct a thorough client risk assessment</li><li>List the main elements of a customer due to the diligence program</li><li>Understand AML record-keeping requirements in the UK</li><li>Detect unusual transactions and suspicious activity</li><li>Show awareness of staff responsibility and training requirements</li><li>Identify the different types of events that might cause suspicion</li></ul><p><strong>Key Features </strong></p><ul><li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>*** <strong>Additional Gifts</strong> ***</p><ul><li><strong>Free Life Coaching Course</strong></li></ul><p><strong>CURRICULUM</strong></p><p><strong>AML, transaction, CDD, and fraud management</strong></p><ul><li><strong>Module 01: </strong><strong>Introduction to Money Laundering</strong></li><li><strong>Module 02: </strong><strong>Proceeds of Crime Act 2002</strong></li><li><strong>Module 03: </strong><strong>Development of Anti Money Laundering Regulation</strong></li><li><strong>Module 04: </strong><strong>Responsibility of the Money Laundering Reporting Officer</strong></li><li><strong>Module 05: </strong><strong>Risk-based Approach</strong></li><li><strong>Module 06: </strong><strong>Customer Due Diligence</strong></li><li><strong>Module 07: </strong><strong>Record Keeping</strong></li><li><strong>Module 08: </strong><strong>Suspicious Conduct and Transactions</strong></li><li><strong>Module 09: </strong><strong>Awareness and Training</strong></li></ul><p><strong>ASSESSMENT</strong></p><p>At the end of the AML, transaction, CDD, and fraud management course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><p><strong>CERTIFICATION</strong></p><p>Once you've successfully completed your AML, transaction, CDD, and fraud management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        4 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Anti-money laundering course is ideal for anyone who wants to learn about AML legislation and how terrorist financing works to ensure the protection of their business and customers, which includes:</p><ul><li>Ethics &amp; Compliance Professionals</li><li>Lawyers</li><li>Business Owners</li><li>AML Analysts</li><li>Accountants &amp; Bookkeepers</li><li>Bankers</li><li>Money Laundering Reporting Officer</li><li>AML Officer</li><li>Risk &amp; Compliance Analyst</li><li>Compliance Manager</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Money Laundering Reporting Officer</li><li>AML Analysts</li><li>AML Officer</li><li>Risk &amp; Compliance Analyst</li><li>Compliance Manager</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

AML, Transaction, CDD & Fraud Management Course

<p><strong>â Data Protection: AML, KYC &amp; CDD Course Enrolment Benefit â  PDF Certificate Hardcopy Certificate  CPD Accredited Certification Eligibility  FREE Exam &amp; Assessment  </strong><strong>Voiceover and Visual Elements</strong><strong></strong><strong>24/7 Access</strong><strong> </strong><strong>Fulltime Tutor Support </strong><strong></strong></p><p>Are you responsible for ensuring your business complies with the General Data Protection Regulation (GDPR)?</p><p>Do you want to learn about the GDPR and how it applies to Anti-Money Laundering (AML), Know Your Customer (KYC), and Customer Due Diligence (CDD)?</p><p>Join our course and gain the knowledge and skills you need to protect personal data and prevent money laundering in your business.</p><p><strong>This bundle package includes:</strong></p><ol><li>Anti-Money Laundering (AML) Training</li><li>Certificate in Know Your Customer &amp; Customer Due Diligence</li><li>Data Protection</li></ol><p><strong>In this course, you will:</strong></p><ul><li>Learn about the GDPR and its main provisions, including the rights of individuals and the responsibilities of businesses.</li><li>Understand the principles of data protection and the lawful bases for processing personal data.</li><li>Gain an understanding of AML, KYC, and CDD and how they relate to the GDPR.</li><li>Learn about the requirements for identifying and verifying customers and the measures that must be taken to prevent money laundering and terrorist financing.</li><li>Explore the role of data protection in risk assessment and how to protect personal data in the context of AML, KYC, and CDD.</li></ul><p><strong>Don't miss out on this opportunity to become an expert in data protection and AML. Enrol now for our course on "Data Protection (GDPR): AML, KYC &amp; CDD."</strong></p><p><strong>Course Curriculum</strong></p><p>Complete break down of the course:</p><p><strong>Anti-Money Laundering (AML) Training</strong></p><ul><li>Module 01: Introduction to Money Laundering</li><li>Module 02: Proceeds of Crime Act 2002</li><li>Module 03: Development of Anti-Money Laundering Regulation</li><li>Module 04: Responsibility of the Money Laundering Reporting Office</li><li>Module 05: Risk-based Approach</li><li>Module 06: Customer Due Diligence</li><li>Module 07: Record Keeping</li><li>Module 08: Suspicious Conduct and Transactions</li><li>Module 09: Awareness and Training</li></ul><p><strong>Certificate in Know Your Customer &amp; Customer Due Diligence</strong></p><ul><li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: Anti-Money Laundering</li><li>Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong>Data Protection</strong></p><ul><li>Module 01: GDPR Basics</li><li>Module 02: GDPR Explained</li><li>Module 03: Lawful Basis for Preparation</li><li>Module 04: Rights and Breaches</li><li>Module 05: Responsibilities and Obligations</li><li>Module 06: Ethical and Social Issues and Data Protection</li></ul><p><strong>Method of Assessment</strong></p><p>After completing the course, you'll be assessed through our online assessment. You'll have to face an automated multiple-choice exam or submit an assignment.</p><ul><li><strong>Anti-Money Laundering (AML) Training</strong></li></ul><p>The course assessment will be online, and you will need to score 60% or above to pass. After successfully passing each exam, you will be able to apply for your accredited certificate.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the following courses under the bundle, learners will be able to order endorsed certificates as proof of their achievement:</p><ul><li><strong>Anti-Money Laundering (AML) Training (within the UK: £109, International: £119)</strong></li></ul><p>Hardcopy of these certificates of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying the certificate prices mentioned besides the respective course's name.</p><p><strong>CPD Accredited Certificate from One Education</strong></p><p>Once you have finished the course, you will be eligible to apply for CPD -accredited certificates as proof of your new skills and development. Certificate is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li><strong>PDF Certificate: £9</strong></li><li><strong>Hardcopy Certificate (within the UK): £15</strong></li><li><strong>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Data Protection (GDPR): AML, KYC &amp; CDD bundle is ideal for highly motivated individuals who want to enhance their skills and train for their dream career! This bundle also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.</p><p>Study the bundle today and increase your skillset from the comfort of your home!</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for Data Protection (GDPR): AML, KYC &amp; CDD bundle, anyone can enrol! Anyone with a knack for learning can enrol on this course without any issue.</p><p>Complete the course online from any device, including your computer, laptop, tab or smartphone. Study when it suits you and complete the course at your own pace.</p><p>All students over the age of 16, must have a passion for learning.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Enhance your skillsets and explore opportunities in the field of data protection (GDPR), AML, KYC, and CDD. Some options include:</strong></p><ul><li>Data Protection Officer</li><li>Compliance Officer</li><li>Risk Manager</li><li>Privacy Lawyer</li><li>Information Security Officer</li><li>Data Privacy Consultant</li><li>Cybersecurity Analyst</li><li>Information Technology Manager</li><li>Legal Counsel</li><li>Business Continuity Manager</li></ul>
                        </div>

One Education

Data Protection (GDPR): AML, KYC & CDD Course

<p><strong>** CRM : KYC &amp; CDD for Customer Service &amp; Sales Compliance **</strong></p><p>Unlock the Power of Customer Relationship Management while Ensuring Regulatory Compliance</p><p>Are you ready to take your customer service and sales to the next level? In today's highly regulated business landscape, achieving both customer satisfaction and compliance is not an option-it's a necessity. Welcome to a course designed to equip you with the skills and knowledge to master Customer Relationship Management (CRM) with a sharp focus on Know Your Customer (KYC) and Customer Due Diligence (CDD) compliance.</p><p><strong>Why This Course Matters:</strong></p><p>In an era of heightened data protection and financial regulations, businesses need to build strong customer relationships while adhering to stringent compliance requirements. This course is your gateway to achieving this delicate balance.</p><p><strong>What You'll Learn:</strong></p><ul><li>Strategic CRM Implementation: Discover how to integrate CRM systems seamlessly into your customer service and sales operations to enhance engagement and loyalty.</li><li>KYC and CDD Essentials: Gain in-depth insights into KYC and CDD procedures, and learn how to verify customer identities, assess risks, and ensure regulatory compliance.</li><li>Compliance in Action: Explore real-world case studies and scenarios to apply KYC and CDD principles effectively within your organisation.</li><li>Data Protection and Privacy: Navigate the complex landscape of data protection laws and regulations to safeguard customer information while fostering trust.</li><li>Effective Communication: Learn to communicate compliance requirements transparently to customers, enhancing their experience.</li><li>Audit and Monitoring: Understand the importance of ongoing monitoring and reporting to stay compliant and adapt to evolving regulations.</li></ul><p><strong>Who Should Enrol :</strong></p><ul><li>Customer service professionals aiming to build stronger client relationships.</li><li>Sales and marketing teams seeking to leverage CRM for increased conversions.</li><li>Compliance officers and professionals responsible for KYC and CDD implementation.</li><li>Anyone interested in mastering CRM with a compliance perspective.</li></ul><p><strong>Course Format:</strong></p><p>This comprehensive course is designed for both beginners and experienced professionals. You'll have access to engaging video lectures, interactive quizzes, and practical exercises that mirror real-world scenarios. Our expert instructors will guide you through every step, ensuring you leave with actionable skills and a solid understanding of CRM, KYC, and CDD.</p><p><strong>Why Choose Us:</strong></p><p>Our instructors bring years of industry experience and compliance expertise to the table. You'll receive up-to-date knowledge and practical insights that you can apply immediately within your organisation.</p><p>Elevate your customer service and sales game while staying compliant-enrol today in "CRM: KYC &amp; CDD for Customer Service &amp; Sales Compliance," and take the first step toward excellence in customer relations and regulatory adherence.</p><p><strong>The Bundle includes the following</strong></p><ul><li><strong>Course 1:</strong> Phone-Based Customer Service</li><li><strong>Course 2:</strong> Sales: Psychology of Customers</li><li><strong>Course 3:</strong> Customer Analytics Training</li><li><strong>Course 4:</strong> Innovative Customer Service Techniques</li><li><strong>Course 5:</strong> Diploma in Customer Relationship Management (CRM)</li><li><strong>Course 6:</strong> Certificate in Know Your Customer (KYC) &amp; Customer Due Diligence (CDD)</li><li><strong>Course 7:</strong> GDPR Certificate</li><li><strong>Course 8:</strong> Customer Service - Representative</li></ul><p><strong>Accreditation and Endorsement </strong></p><p>The Customer Service: Know Your Customer &amp; AML Techniques to Ensure Compliance &amp; Effective Customer Screening course materials are recognised by Quality Licence Scheme (QLS) and <strong>CPD Certification Service (CPD UK</strong>) <strong>Accredited. </strong> This ensures the deep research and quality resource allocation behind the development phase of the course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Customer Service: AML Techniques to Ensure Compliance &amp; Effective Customer Screening course contain engaging voice-over and visual elements for your comfort.</li><li>Get 24/7 access to all Customer Service content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>CRM : KYC &amp; CDD for Sales Compliance &amp; Customer Service</strong></p><p><strong>Curricuum Breakdown</strong></p><p><strong>Phone-Based Customer Service</strong></p><ul><li>Module 1: Introduction to Customer Service</li><li>Module 2: What's Different about Good Customer Service?</li><li>Module 3: Customer Relationship Management</li><li>Module 4: Customer Service Communication Strategies</li><li>Module 5: Aspects of Phone Etiquette</li><li>Module 6: Building Rapport Over the Phone</li><li>Module 7: Inbound and Outbound Calls</li><li>Module 8: Active Listening and Managing Tough Callers</li><li>Module 9: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong>Sales: Psychology of Customers</strong></p><ul><li>Introduction</li><li>Section 2 The Marketing Function</li><li>Section 3 The 'S' of A.S.K. - SERVING</li><li>Section 4 The K of A.S.K</li><li>Conclusion</li></ul><p><strong>Customer Analytics Training</strong></p><ul><li>Section 01: Basics Of Customer Analytics And Customer Life Cycle</li><li>Section 02: Customer Onboarding</li><li>Section 03: Customer Activation</li><li>Section 04: Cross Selling</li><li>Section 05: Campaign Life Cycle</li><li>Section 06: Conclusion</li></ul><p><strong>Innovative Customer Service Techniques</strong></p><ul><li>Section 01: Introduction</li><li>Section 02: History of Evolution</li><li>Section 03: Customer Service</li><li>Section 04: Customer Follow Up</li><li>Section 05: Exceeding customer service</li><li>Section 06: How to help?</li><li>Section 07: Innovative customer service</li></ul><p><strong>Diploma in Customer Relationship Management (CRM)</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong>Certificate in Know Your Customer &amp; Customer Due Diligence</strong></p><ul><li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: AML (Anti-Money Laundering)</li><li>Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong>GDPR Certificate</strong></p><ul><li>GDPR Basics</li><li>GDPR Explained</li><li>Lawful Basis for Preparation</li><li>Rights and Breaches</li><li>Responsibilities and Obligations</li></ul><p><strong>Customer Service - Representative</strong></p><ul><li>WHY Customer Service Is CRITICAL To Your Business!</li><li>Good Isn't Good Enough!</li><li>We Are ALL in the 'Helping Field'</li><li>Providing 'Concierge' Level Of Service</li><li>The 5 Tenets Of TQM</li><li>How To Boost Customer Satisfaction</li><li>How To Avoid The 10 Deadly Sins Of Customer Service!</li><li>More Money $$$ - Through Customer Retention</li><li>How Much Is A Customer Worth? $$$</li><li>Do You Understand Your Customer?</li><li>Dealing With Difficult Customers</li><li>'LEAP' Into Customer Service!</li><li>Exceptional Phone Service</li><li>WHY Customers Buy From YOU! $$$</li><li>BONUS LECTURE!!! FINAL TIPS!!!</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by The CPD Certification Service
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>CRM : KYC &amp; CDD for Sales Compliance &amp; Customer Service</strong></p><p>Particularly this <strong>Customer Service </strong>course is effective for-</p><ul><li>Compliance Analysts</li><li>Compliance Managers</li><li>Analysts / Know Your Client Analysts</li><li>AML/TF(Anti Money Laundering and Terrorist Financing) Analysts</li><li>AML/TF Managers</li><li>Onboarding Analysts</li><li>Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees).</li></ul><p><strong>NB</strong>: This is not a regulated course. To get qualified, you need to enrol:</p><ul><li>Level 2 Certificate in Principles of Customer Service</li><li>Level 3 Certificate in Principles of Customer Service</li><li>Level 3 Diploma in Customer Service (RQF)</li><li>Certificate in Know Your Customer &amp; Customer Due Diligence</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>CRM : KYC &amp; CDD for Sales Compliance &amp; Customer Service</strong></p><p>There are no specific prerequisites to enrol in this course. <strong>Anyone and everyone</strong> can take this <strong>Customer Service </strong>course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>CRM : KYC &amp; CDD for Sales Compliance &amp; Customer Service</strong></p><p>After completing this <strong>Customer Service </strong>course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as;</p><ul><li>KYC Analyst</li><li>Fraud Monitoring Associate</li><li>Investigations Specialist</li><li>AML Prevention Representative</li></ul><p>These professionals typically make between<strong> £35k to £75k </strong>annually in the United Kingdom.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion (PDF)</h4>
        <p>
            Digital certificate -
            £9
        </p>
            <div> <p>After successfully completing this <strong>KYC </strong>Course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from One Education.</p><p>Certification is available in both PDF &amp; hardcopy format, which can be received by paying -</p><ul><li>PDF Certificate: £9</li></ul> </div>
        <h4>Certificate of completion (Hardcopy)</h4>
        <p>
            Hard copy certificate -
            £15
        </p>
            <div> <ul><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul> </div>
        <h4>Certificate of completion (QLS Hardcopy)</h4>
        <p>
            Hard copy certificate -
            £109
        </p>
            <div> <p><strong>Method of Assessment</strong></p><ul><li>MCQ Based</li><li>Exam Passing Score: 60%</li><li>Unlimited Retakes</li><li>Instant Assessment and Feedback</li></ul><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing this course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -</p><ul><li><strong>Within the UK: £109</strong></li><li><strong>International: £109 + £10 (postal charge) = £119</strong></li></ul> </div>

                        </div>

Customer Service : KYC & CDD for CRM & Sales Compliance Course

<span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Action has not only been taken against solicitors, but also other individuals who are not regulated by the SRA, whose breaches were so serious that the SRA felt compelled to take action.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">As all SRA enforcement action, from rebukes to fines, is published by the SRA, the potential financial and reputational impact upon firms may be felt by all staff, regardless of whether they had any direct involvement with the non-compliance.</span></p><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This course will cover the following to assist support staff in understanding the fundamental aspects of AML.</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The basics of what AML is</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">In scope / not in scope work for AML</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">POCA / TA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">PCPs - CDD &amp; EDD</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Clients</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risks &ndash; what could raise a risk?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to the MLRO / MLCO</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tipping off</li></ul></span><h2 fr-original-style="" style="box-sizing: border-box;">Target Audience</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for support staff or legal practitioners wanting to understand the basics of AML.</span></p></span><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p>

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
Action has not only been taken against solicitors, but also other individuals who are not regulated by the SRA, whose breaches were so serious that the SRA felt compelled to take action. 
As all SRA enforcement action, from rebukes to fines, is published by the SRA, the potential financial and reputational impact upon firms may be felt by all staff, regardless of whether they had any direct involvement with the non-compliance.
This course will cover the following to assist support staff in understanding the fundamental aspects of AML.
The basics of what AML is
In scope / not in scope work for AML
POCA / TA
PCPs - CDD & EDD
Clients
Risks – what could raise a risk?
Reporting to the MLRO / MLCO
Tipping off
Target Audience
The online course is suitable for support staff or legal practitioners wanting to understand the basics of AML.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

DG Legal

Anti-Money Laundering (AML) Training For Support Staff Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.</p></span><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will cover the following to assist fee earners in the application of AML in their casework.</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to comply with your obligations and stay compliant</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Written CRA &amp; MRA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Client</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Booms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risks &ndash; what to consider?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">PCPs &ndash; CDD &amp;EDD</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">POCA / TA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">SOF and SOW</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">On going monitoring</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to MLRO/MLCO</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tipping off</li></ul></span></span><h2 fr-original-style="" style="box-sizing: border-box;">Target Audience</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.</span></p></span><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p>

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.
This course will cover the following to assist fee earners in the application of AML in their casework.
How to comply with your obligations and stay compliant
Written CRA & MRA
Client
Booms
Risks – what to consider?
PCPs – CDD &EDD
POCA / TA
SOF and SOW
On going monitoring
Reporting to MLRO/MLCO
Tipping off
Target Audience
The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

Anti-Money Laundering (AML) Training For Fee Earners Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In an ever-evolving legal landscape, being a firm outside of the mandatory AML scope doesn&#39;t mean being out of the compliance conversation.&nbsp;</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is your guide to proactively managing risks, staying compliant, and ensuring your firm&#39;s <span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">resilience. Don&#39;t miss this opportunity to navigate the unique challenges faced by out-of-scope AML law firms.</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/51c4262d-8d1f-42ad-a7cb-2250a4e7b040/original.png" style="width: 216px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 216px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable">The course will cover:</span></p><ul fr-original-style="" style="box-sizing: border-box;">
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">AML regulations</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Why are some firms (or departments) in or out of scope?</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">MLROs</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">AML basics</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CDD (ID elements)</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Responsibility of doing CDD</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Source of Funds / Source of Wealth</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Ongoing monitoring</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to the MLRO</li>
</ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Target Audience</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The online course is suitable for staff of all levels, from support staff to senior partners of firms outside of the regulated sector.&nbsp;</p><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2><p data-key="28" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="29" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="29:0" fr-original-style="" style="box-sizing: border-box;">Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.</span></span></p><p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="31" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="31:0" fr-original-style="" style="box-sizing: border-box;">Please note a recording of the course will&nbsp;</span><span data-offset-key="31:1" fr-original-style="" style="box-sizing: border-box;"><strong data-slate-leaf="true" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">not&nbsp;</strong></span><span data-offset-key="31:2" fr-original-style="" style="box-sizing: border-box;">be made available.</span></span></p><h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span data-key="36" fr-original-style="" style="box-sizing: border-box;"><span data-offset-key="36:0" fr-original-style="" style="box-sizing: border-box;">Speaker</span></span></h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 180, 205); box-sizing: border-box;" fr-original-style="color: rgb(0, 180, 205);">Helen Torresi, Consultant, DG Legal</span></strong></a></h3><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.</span></p><p style="color: rgb(89, 89, 91); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);"><span style="color: rgb(89, 89, 91); box-sizing: border-box;" fr-original-style="color: rgb(89, 89, 91);">Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).</span></p>

In an ever-evolving legal landscape, being a firm outside of the mandatory AML scope doesn't mean being out of the compliance conversation. 
This course is your guide to proactively managing risks, staying compliant, and ensuring your firm's resilience. Don't miss this opportunity to navigate the unique challenges faced by out-of-scope AML law firms.

The course will cover:
AML regulations
Why are some firms (or departments) in or out of scope?
MLROs
AML basics
CDD (ID elements)
Responsibility of doing CDD
Source of Funds / Source of Wealth
Ongoing monitoring
Reporting to the MLRO
Target Audience
The online course is suitable for staff of all levels, from support staff to senior partners of firms outside of the regulated sector. 
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

AML Training For Law Firms Not In Scope Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Ensuring effective customer due diligence is vital in managing the risk of all forms of financial crime. However, this presents increasing challenges, particularly when dealing with customers remotely.</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">3-hour live, instructor-led virtual workshop</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for anyone who wants to learn more about KYC/CDD</li>
<li fr-original-style="" style="box-sizing: border-box;">Gain a solid understanding of and practical ability to deliver robust due diligence</li>
<li fr-original-style="" style="box-sizing: border-box;">Earn a certificate of completion and receive a &pound;100 discount on the ICA Certificate in&nbsp;KYC and CDD (if you choose to go on to further study).</li>
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What will I learn?</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">CDD - what is it and why bother?</li>
<li fr-original-style="" style="box-sizing: border-box;">The risk-based approach to CDD</li>
<li fr-original-style="" style="box-sizing: border-box;">CDD requirements, skills, and good practice</li>
<li fr-original-style="" style="box-sizing: border-box;">Core &#39;Know Your Customer&#39; frameworks</li>
<li fr-original-style="" style="box-sizing: border-box;">What is like working in &#39;Know Your Customer&#39;</li>
</ul>

International Compliance Association

ICA Essentials - KYC/CDD

<h2 fr-original-style="" style="box-sizing: border-box;">ICA Certificate in KYC and CDD</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">As regulatory expectations increase, knowing your customer is essential. This introductory-level qualification provides a foundation knowledge of KYC and CDD concepts; introduces CDD frameworks and an overview of the practical components of working within the KYC environment.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Suitable for new entrants, compliance professionals, client managers and those involved in managing risk in the CDD process.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is awarded in association with Alliance Manchester Business School, the University of Manchester.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are many benefits of studying with ICA:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Flexible learning solutions that are suited to you</li><li fr-original-style="" style="box-sizing: border-box;">Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role</li><li fr-original-style="" style="box-sizing: border-box;">Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria</li><li fr-original-style="" style="box-sizing: border-box;">Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification</li><li fr-original-style="" style="box-sizing: border-box;">The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Following successful completion of this course you will be awarded an ICA Certificate in KYC/CDD and will be able to use the designation Cert(KYC/CDD)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is awarded in association with Alliance Manchester Business School, the University of Manchester. </p><section fr-original-style="" style="box-sizing: border-box;">
                    <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">CDD - why bother?</li><li fr-original-style="" style="box-sizing: border-box;">The risk-based approach to CDD</li><li fr-original-style="" style="box-sizing: border-box;">Key CDD concepts</li><li fr-original-style="" style="box-sizing: border-box;">Core KYC frameworks</li><li fr-original-style="" style="box-sizing: border-box;">What it&#39;s like working in KYC</li></ul>


                </section>

ICA Certificate in KYC and CDD

<h2 fr-original-style="" style="box-sizing: border-box;">ICA Advanced Certificate in Practical Customer Due Diligence (CDD) Course</h2>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The CDD training course covers best practice in dealing with Customer Due Diligence and working with CDD documentation. Adequate due diligence on new and existing customers has never been so instrumental to protecting a business from reputational, operational, legals and financial risks.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Designed for KYC Analysts and professionals working with the CDD process, this course provides a practical qualification in CDD that will help you make clear and informed CDD judgements. In doing so, this course will also improve your ability to identify areas of potential risk for your firm in relation to Customer Due Diligence.</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Benefits of studying with ICA:</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Flexible learning solutions that are suited to you</li>
<li fr-original-style="" style="box-sizing: border-box;">Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role</li>
<li fr-original-style="" style="box-sizing: border-box;">Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria</li>
<li fr-original-style="" style="box-sizing: border-box;">Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification</li>
<li fr-original-style="" style="box-sizing: border-box;">The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate</li>
</ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Students who successfully complete the course will be awarded the ICA Advanced Certificate in Practical Customer Due Diligence and will be entitled to use the designation- Adv.Cert(CDD)</p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification is awarded in association with Alliance Manchester Business School, the University of Manchester.</p><section fr-original-style="" style="box-sizing: border-box;">
                    <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This three workshop training programme will use CDD documents and hands-on learning to cover the following topics:</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Outcomes and success criteria of KYC</li>
<li fr-original-style="" style="box-sizing: border-box;">Identification and verification</li>
<li fr-original-style="" style="box-sizing: border-box;">Understanding the customer</li>
<li fr-original-style="" style="box-sizing: border-box;">Understanding the relationship</li>
<li fr-original-style="" style="box-sizing: border-box;">Beneficial ownership</li>
<li fr-original-style="" style="box-sizing: border-box;">Understanding the control structure of the entity</li>
<li fr-original-style="" style="box-sizing: border-box;">Customer screening</li>
<li fr-original-style="" style="box-sizing: border-box;">Risk acceptance</li>
<li fr-original-style="" style="box-sizing: border-box;">Enhanced due diligence</li>
</ul>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How will you be assessed?</p>
<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Three hour examination which comprises multiple choice questions and short form written response questions (including a section where you will be provided with a set of CDD documentation and asked to assess the information/respond to questions based upon them.)</li>
<li fr-original-style="" style="box-sizing: border-box;">Pre-reading/exercises/tasks to be completed in advance of virtual workshops, delivered via the online learning platform.</li>
<li fr-original-style="" style="box-sizing: border-box;">Four compulsory virtual classrooms covering key areas and embedding them through discussions and practical exercises (workshops are compulsory as part of the exam is based on the case study used in the workshops). The innovative workshop exercises that use mock CDD documents, genuinely reflecting the practical issues encountered in the CDD environment.</li>
</ul>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p>
<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"></p>


                </section>

ICA Advanced Certificate in Practical Customer Due Diligence (CDD)

<p>AML, KYC &amp; CDD Diploma QLS Bundle course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. </p><p>This AML, KYC &amp; CDD Diploma course is a comprehensive course designed to provide a detailed understanding of the nature of the AML, KYC &amp; CDD Diploma-related sector and your key roles within it.</p><p>Our AML, KYC &amp; CDD Diploma course is <strong>endorsed by the Quality Licence Scheme - QLS</strong>, ensuring you acquire new skills and enhance your professional development.</p><p><strong>AML, KYC &amp; CDD Diploma</strong><strong> QLS Bundle Includes the following Courses</strong></p><ul><li><strong> Course 01: </strong>Diploma in AML, KYC &amp; CDD at QLS Level 4</li><li><strong> Course 02: </strong>Risk Assessment Training</li><li><strong> Course 03: </strong>Certificate in Compliance</li><li><strong> Course 04: </strong>CRM - Customer Relationship Management</li><li><strong> Course 05: </strong>GDPR UK Training</li></ul><p><strong>Key Features of AML, KYC &amp; CDD Diploma </strong></p><ul><li>Eligibility for QLS endorsed certificate upon successful completion of the AML, KYC &amp; CDD Diploma course</li><li>Free CPD Accredited Course</li><li>Fully online, interactive AML, KYC &amp; CDD Diploma course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth AML, KYC &amp; CDD Diplomatraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p><p><strong>Assessment</strong></p><p>At the end of the AML, KYC &amp; CDD Diploma course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%.</p><p><strong>Accreditation</strong></p><p>This AML, KYC &amp; CDD Diploma course is <strong>QLS - Quality Licence Scheme Endorsed and CPD Certified</strong>, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p><strong>CPD Certified: </strong>Once you've successfully completed your AML, KYC &amp; CDD Diploma course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><p><strong>QLS Endorsed:</strong>After successfully completing the AML, KYC &amp; CDD Diploma course, learners will be able to order an endorsed certificate, titled: <strong>Diploma in AML, KYC &amp; CDD at QLS Level 4</strong>, as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        50 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for all employees or anyone who genuinely wishes to learn more about AML, KYC &amp; CDD Diploma basics.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior degree or experience is required to enrol in this AML, KYC &amp; CDD Diploma course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This AML, KYC &amp; CDD Diploma Course will help you to explore avariety of career paths in the related industry.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hardcopy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery):</strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

AML, KYC & CDD Diploma - QLS Endorsed Course

<p>This AML, KYC &amp; CDD course is highly advisable to strengthen your understanding of money laundering, why it is illegal, and how criminals launder enormous amounts of money through various techniques every year.</p><p>The AML, KYC &amp; CDD course is designed to provide students with a comprehensive understanding of Anti-Money Laundering (AML), Know Your Customer (KYC) and Customer Due Diligence (CDD) regulations and best practices. The course will cover the key concepts and practical skills needed to design and implement AML, KYC, and CDD programs, including identifying and assessing money laundering risks, implementing customer identification and verification procedures, and monitoring for suspicious activity.</p><p><strong>This AML, KYC &amp; CDD bundle package includes the:</strong></p><ul><li><strong>Course 01: AML</strong></li><li><strong>Course 02: KYC</strong></li></ul><p><strong>After this course, you will be able to:</strong></p><ul><li>Learn about money laundering and how it happens</li><li>Understand the Proceeds of Crime Act of 2002 and follow the anti-money laundering rules</li><li>Determine and evaluate the responsibilities of Money Laundering Reporting Officers, as well as the individual who can be designated as an MLRO</li><li>Describe any suspicious behaviour or activities, as well as any unusual transactions</li><li>Recognise the need to provide employee training on anti-money laundering and terrorism financing</li><li>Understand the purpose and benefits of KYC</li><li>Complete the AML compliance programme as well as the AML client onboarding procedure</li><li>Recognise KYC, AML, and Data Privacy Regulations for Companies Operating in the UK</li><li>Apply multiple KYC and AML procedures to authenticate a company's customers and clients</li></ul><p>This bundle is developed by industry experts and is packed with several insightful modules to properly understand AML, KYC &amp; CDD and allow you to accelerate your career.</p><p><strong>Why People Love And Enrol The bundle From One Education</strong></p><ul><li>Eligibility for CPD accredited certificates on successful completion of each of the courses in this bundle</li><li>Learning materials of our bundle contain engaging voiceover and visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to the bundle materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul><p>This online training bundle has been designed by industry experts and will give you an in-depth understanding of this topic. The bundle features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.</p><p>If you want to work in this rapidly growing sector and stand out from the competition, then our bundle is the perfect place to kickstart your dream career.</p><p>On the bundle, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the bundle will help you land the job you want in a related field.</p><p>Enjoy a pleasant and professional 100% online learning experience and enrol in our today and take control of your career!</p><p><strong>Curriculum</strong></p><p><strong>The curriculum of this bundle is given below:</strong></p><p><strong>**AML**</strong></p><ul><li>Module 01: Introduction to Money Laundering</li><li>Module 02: Proceeds of Crime Act 2002</li><li>Module 03: Development of Anti-Money Laundering Regulation</li><li>Module 04: Responsibility of the Money Laundering Reporting Officer</li><li>Module 05: Risk-based Approach</li><li>Module 06: Customer Due Diligence</li><li>Module 07: Record Keeping</li><li>Module 08: Suspicious Conduct and Transactions</li><li>Module 09: Awareness and Training</li></ul><p><strong>**KYC**</strong></p><ul><li>Module 01: Introduction to KYC</li><li>Module 02: Customer Due Diligence</li><li>Module 03: AML (Anti-Money Laundering)</li><li>Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom</li><li>Module 05: Regulations to be Complied by Industries</li><li>Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong>Method of Assessment</strong></p><p>Students will have to take automated multiple-choice exams or assignments for se courses to complete the bundle successfully. The exams will be online and you will need to score 60% or above to pass. After successfully passing each exam, you will be able to apply for your CPD accredited certificate.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After completing the following courses under the bundle, learners will be able to order endorsed certificates as proof of their achievement:</p><ul><li><strong>KYC (within the UK: £109, International: £119)</strong></li></ul><p>Hardcopy of these certificates of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying the certificate prices mentioned beside the respective course's name.</p><p><strong>Exam &amp; Retakes:</strong><br />It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong><br />Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        20 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This AML, KYC &amp; CDD course is suitable for the following:</strong></p><ul><li>Compliance professionals looking to gain experience in AML, KYC and CDD regulations</li><li>Financial services professionals looking to understand how to comply with AML, KYC and CDD regulations</li><li>Business professionals looking to understand how AML, KYC and CDD regulations affect their organisation</li><li>IT professionals looking to understand how to implement AML, KYC and CDD systems</li><li>Law enforcement professionals looking to understand how to combat money laundering</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the bundle, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation.</p><p>Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the bundle at your own pace.</p><p>All students must have a passion for learning and literacy and be over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Money adviser (£20,000 to £28,000)</li><li>Credit controller (£18,000 to £28,000)</li><li>Public finance accountant (£22,000 to £65,000)</li><li>Private practice accountant (£22,000 to £65,000)</li><li>Credit manager (£24,000 to £50,000)</li></ul>
                        </div>

AML, KYC & CDD Course

<p>Money laundering is a curse for a nation. <strong>In the UK, Approximately </strong><strong>£</strong><strong>88 billion are laundered every year. </strong>So, you probably can imagine the amount of money and how much it affects the economy of the UK. That is the world law of Anti-money laundering is getting stricter.</p><p>Whether you want to work in <strong>a bank, financial institution, law sector, or AML analysing sector</strong>, you need to get a clear understanding of AML, KYC and CDD. This AML, KYC and CDD will give you 360-degree knowledge of what AML, KYC and CDD are all about and who do these topics related to the finance and economy of the state.</p><p>Before launching a career in the financial sector it is really important to know everything about money laundering and how to anti-money laundering them and many more. Besides that, knowing the customer and getting their clear information is also a vital part of the banking job. However, you will get the opportunity to learn about all these things from our comprehensive AML, KYC and CDD course.</p><p>Enrol in our AML, KYC and CDD courses and get access to the modules for a lifetime. So, whenever you feel like reviewing them you can go through them.</p><p><strong>Learning outcomes:</strong></p><p>After completing this AML, KYC &amp; CDD course, learners will be able to:</p><ul><li>Learn everything about Anti-money laundering, how it develops and the 2002 crime proceeding against it.</li><li>Get acquainted with the role and responsibilities of an AML officer.</li><li>Get the AML awareness training while conducting and finding the methods of suspicious.</li><li>Know more about KYC in the financial procedure.</li><li>Improve your knowledge about CDD from this course.</li></ul><p>Therefore sign up for this course before the offer ends. The offer will be available for a limited time. So, hurry up and begin your journey.</p><p><strong>Key Features</strong></p><ul><li>CPD Certified</li><li>Instant e-certificate and a hard copy included</li><li>Fully online, interactive AML, KYC &amp; CDD course with audio voiceover</li><li>Developed by qualified professionals</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>AML, KYC &amp; CDD</strong></p><p><strong>The detailed curriculum</strong></p><ul><li><strong>Module 01:</strong> Introduction to AML-Anti Money Laundering</li><li><strong>Module 02:</strong> Proceeds of Crime Act 2002</li><li><strong>Module 03:</strong> Development of AML</li><li><strong>Module 04:</strong> Responsibility of the Money Laundering Reporting Officer</li><li><strong>Module 05:</strong> Risk-based Approach</li><li><strong>Module 06:</strong> Record Keeping</li><li><strong>Module 07:</strong> Suspicious Conduct and Transactions</li><li><strong>Module 08:</strong> AML Awareness and Training</li><li><strong>Module 09:</strong> Introduction to KYC</li><li><strong>Module 10:</strong> Customer Due Diligence - CDD</li><li><strong>Module 11:</strong> Anti-Money Laundering</li><li><strong>Module 12:</strong> KYC, AML, and Data Privacy Regulations for Businesses Operations in the UK</li><li><strong>Module 13:</strong> Regulations to be Complied by Industries</li><li><strong>Module 14:</strong> Methods for carrying out KYC and AML and the Future of KYC Compliance</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Financial professionals, such as bankers, investment managers, and compliance officers, who need to understand and comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations</li><li>Businesses or organisations that are required to comply with AML and KYC regulations, such as those in the banking, finance, and money services industries</li><li>Individuals working in industries that are at high risk of money laundering, such as real estate, casinos, and luxury goods</li><li>Law enforcement and government officials who are involved in investigating and prosecuting money laundering cases</li><li>Professionals in the field of compliance, risk management, and legal who are responsible for ensuring their organisations comply with AML and KYC regulations</li><li>Anyone who wants to learn about the process of identifying, assessing and mitigating the risk of money laundering, terrorist financing, and financial fraud.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No special qualifications and skills are required to enrol in this AML, KYC &amp; CDD. get a smart device with strong internet connectivity, and you are ready to start your journey.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The skills and expertise that you will gain right after the completion of this AML, KYC &amp; CDD will help you apply job for the following posts:</p><ul><li>Ethics &amp; Compliance Professionals</li><li>Lawyers</li><li>Business Owners</li><li>AML Analysts</li><li>AML Officer</li></ul><p>In the UK, The annual salary of these job positions is required the amount of £40,000 - £80,000</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

AML, KYC & CDD Training Course

<p><strong>Every company should verify their customer's identity to prevent risks such as money laundering and terrorism. This AML, KYC and Customer Due Diligence- CDD course will educate you on the KYC and CDD procedures to comply with AML laws and prevent the multitude of AML risks customers may bring to financial institutions.</strong></p><p><strong>This AML, KYC and Customer Due Diligence bundle includes the following courses:</strong></p><ul><li><strong>Course 01: </strong>Anti-Money Laundering (AML) - Level 3</li><li><strong>Course 02: </strong>KYC - Know Your Customers</li><li><strong>Course 03: </strong>CRM - Customer Relationship Management</li><li><strong>Course 04: </strong>VAT - Value-Added Tax</li><li><strong>Course 05: </strong>HR (Human Resources)</li><li><strong>Course 06: </strong>Certificate in Compliance</li><li><strong>Course 07: </strong>GDPR Training Course</li><li><strong>Course 08: </strong>Debt Management</li><li><strong>Course 09: </strong>Stakeholder Management</li><li><strong>Course 10: </strong>Quality Assurance (QA) Management</li><li><strong>Course 11: </strong>Corporate Paralegal</li><li><strong>Course 12: </strong>Financial Investigator</li><li><strong>Course 13: </strong>Financial Reporting</li><li><strong>Course 14: </strong>Tax</li><li><strong>Course 15: </strong>PR: Public Relations</li><li><strong>Course 16: </strong>Financial Controller Training</li><li><strong>Course 17: </strong>Insurance</li><li><strong>Course 18: </strong>Personal Development Skills</li><li><strong>Course 19: </strong>Office Skills</li><li><strong>Course 20: </strong>Time Management Skills</li></ul><p><strong>Key Features of this AML, KYC and Customer Due Diligence Course</strong></p><ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive AML &amp; KYC course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>The AML, KYC and Customer Due Diligence course will teach you various techniques and strategies to prevent money laundering. It will give you clear ideas of the primary responsibilities of an AML officer. In addition, the AML and KYC course will explain how to prevent financial crime with a risk-based approach. You'll gain deep insights into the KYC and AML functions and understand why they are necessary to safeguard customers and businesses.</p><p><strong>Learning Outcomes</strong></p><p>This AML, KYC and Customer Due Diligence course will explain how money is laundered and how to identify risk according to AML principles. It will teach you the best methods of formulating KYC/CDD policies for businesses to prevent money laundering.</p><ul><li>Understand what money laundering is and how to prevent it</li><li>Learn about money laundering under the Proceeds of Crime Act 2002</li><li>Identify the elements of customer due diligence (CDD)</li><li>Discover the AML and KYC procedures to mitigate the risks of financial crimes</li><li>Gain insights into the future of AML and KYC</li></ul><p><strong><strong>Certification</strong></strong></p><p>Once you've successfully completed the AML, KYC and Customer Due Diligence Course, you will immediately be sent a digital certificate.</p><p><strong><strong>CPD Accreditation</strong></strong></p><p>All of our courses, including this AML, KYC and Customer Due Diligence Course are fully accredited.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        100 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This comprehensive AML, KYC and Customer Due Diligence Course bundle is for those interested in learning how to prevent financial risks and ensuring regulatory compliance for businesses using KYC and CDD procedures.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this AML, KYC and Customer Due Diligence Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle AML, KYC and Customer Due Diligence Course will lead you to many different career opportunities, here are few prospects:</p><ul><li>AML Compliance Officer</li><li>Fraud Prevention Specialist</li><li>Due Diligence Specialist</li><li>HR Manager</li><li>Data Protection Officer</li><li>Quality Control Inspector</li><li>Tax Accountant</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

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