Name: Emotional Intelligence Coaching
Price: 120 GBP
Availability: InStock

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>The primary audience for this course is as follows:<br />System engineers<br />Technical support personnel<br />Channel partners and resellers</p>Overview<p>Upon completion of this course, the learner should be able to meet the following objectives:<br />Installing a Cisco Meeting Server in a single combined deployment<br />Installing a Cisco Meeting Server in a single split deployment<br />Troubleshooting tools<br />Integrating Cisco Meeting Server with Cisco TelePresence Video Communication Server (VCS), Cisco Unified Communications Manager and Microsoft Skype for Business</p><p>In this course, you will learn how to install, troubleshoot, and maintain a single server and single server split deployment of Cisco Meeting Servers This course is designed to establish a minimum level of knowledge and competency among Cisco Meeting Server resale and installation partners. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool.</p></div><div id="course-pills-2"><h4>Module 1: Cisco Meeting Server Single Server Solution</h4><ul><li>Cisco Meeting Server Solution</li><li>Reviewing Authentication and Encryption</li><li>Single Server Solution</li><li>Preparing for Cisco Meeting Server Installation</li><li>Installing Cisco Meeting Servers</li><li>Configuring the Web Admin</li><li>Configuring the Call Bridge</li><li>Configuring the Web Bridge</li></ul><h4>Module 2: Troubleshooting Tools</h4><ul><li>Seven call detail record (CDR) record types and the information contained in each</li><li>Capture server configuration files (.json), crash log files, media and application .dmp files. Cisco Meeting App crash files, and Cisco Meeting App diagnostic logs</li><li>Employ the built-in commands to identify Cisco Meeting Server solution issues including PKI, DNS Lookup, Ping, and Service Status</li><li>Common issues for end users using the Cisco Meeting Server solution</li></ul><h4>Module 3: Firewall Traversal and Unified Communications Application Integration</h4><ul><li>Deploying a TURN Server</li><li>Deploying Firewall and NAT Traversal</li><li>Integrating with UC Platforms</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Cisco Meeting Server Intermediate (COLLAB250) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Cisco Meeting Server Intermediate (COLLAB250) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional certification (CCNP)

Certificate of Completion (CCL)

Cisco Certified Entry Networking Technician (CCENT)

Microsoft Certified Trainer (MCT)

Cisco Certified Internetwork Expert (CCIE)

Cisco Meeting Server Intermediate (COLLAB250)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The primary audience for this course are Application Consultants, Business Process Architects, Business Process Owners/Team Leads/Power Users, and Users.</p>Overview<p>Provide an overview of the fundamental concepts and procedures of production planning within SAP ERP.Gain an overview of the manufacturing methods supported by ERP.</p><p>This course is designed to provide an overview of the fundamental concepts and procedures of production planning within SAP ERP.</p></div><div id="course-pills-2"><h4>Introduction to Supply Chain Planning</h4><ul><li>Drafting Supply Chain Planning</li></ul><h4>Planning-Specific Master Data</h4><ul><li>Reviewing Supply Chain Master Data</li><li>Reviewing Production Master Data</li></ul><h4>Sales and Operations Planning</h4><ul><li>Drafting Flexible Planning</li><li>Executing Standard Sales and Operations Planning</li><li>Releasing a Standard Sales and Operations Plan</li></ul><h4>Demand Management</h4><ul><li>Setting Up a Demand Program</li><li>Planning Make-to-Stock Production</li><li>Planning Make-to-Order Production</li><li>Checking Product Availability</li></ul><h4>Material Requirements Planning</h4><ul><li>Drafting MRP Procedures</li><li>Planning Material Requirements</li><li>Interpreting the Results of Material Requirements Planning</li></ul><h4>Long-Term Planning</h4><ul><li>Creating a Long-Term Planning Scenario</li><li>Executing Long-Term Planning</li></ul><h4>Introduction to Production Execution</h4><ul><li>Distinguishing Production Types</li></ul><h4>Production with Production Orders</h4><ul><li>Drafting Production Orders</li><li>Creating Production Orders</li><li>Releasing Production Orders</li><li>Executing Material Staging for Production Orders</li><li>Executing Confirmation and Goods Receipt for Production Orders</li><li>Evaluating Production Orders</li></ul><h4>Production with Process Orders</h4><ul><li>Drafting Process Orders</li><li>Creating and Interpreting Process Orders</li><li>Executing Process Orders</li><li>Using Additional Functions with Process Orders</li></ul><h4>Repetitive Manufacturing</h4><ul><li>Drafting Repetitive Manufacturing</li><li>Preparing Repetitive Manufacturing</li><li>Planning Line Loading in Repetitive Manufacturing</li><li>Using Material Staging and Confirmation</li><li>Integrating Costing, Controlling, and Reporting</li></ul><h4>The Kanban Principle</h4><ul><li>Drafting Kanban</li><li>Using Kanban in Production</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans SCM130 SAP ERP Planning and Manufacturing Overview training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the SCM130 SAP ERP Planning and Manufacturing Overview course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

SAP Human Capital Management

SAP Materials Management

SAP Finance & Controlling

SAP Project

SAP Sales & Distribution

SCM130 SAP ERP Planning and Manufacturing Overview

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Technical professionals who need to install, configure, and manage Virtual Security Extension (VSX) solutions within their network security environment.</p>Overview<p>Explain the benefits of virtual network security.<br />Understand the basic functions, components, and advantages of VSX technology.<br />Examine the VSX management infrastructure and understand how traffic flows within a VSX network.<br />Discuss options for deploying VSX technology within various types of organizations.<br />Understand how to install and configure VSX Gateways and Virtual Systems.<br />Describe different routing schemes and features that are available to use within the VSX environment.<br />Understand how to deploy additional VSX networking configurations that may be required in the environment.<br />Understand the differences between deploying physical Security Gateway Clusters and VSX Gateway Clusters.<br />Understand how Virtual System Load Sharing works to enhance VSX network performance.<br />Understand how to use the VSX Provisioning Tool to add and remove virtual devices.<br />Recall how CoreXL technology enhances Security Gateway performance and recognize how to use the technology in a VSX environment.<br />Understand how to employ tools for optimizing resources allocated in a VSX environment.<br />Identify various VSX command line tools commonly used to retrieve information and perform configuration changes.<br />Understand how to use VSX utility commands to perform various maintenance tasks for the VSX environment.<br />Understand how to troubleshoot and debug issues that may occur in a VSX environment.</p><p>This course provides a comprehensive understanding of the Check Point VSX solution and describes how to deploy it within the corporate network environment.</p></div><div id="course-pills-2"><h4>Course Topics</h4><ul><li>VSX Overview</li><li>Virtual System Installation and Configuration</li><li>VSX Clustering</li><li>Advanced VSX Features</li><li>Troubleshooting VSX</li></ul><h4>LAB EXERCISES</h4><ul><li>Configuring the VSX Environment</li><li>Deploying a Virtual System with a Physical Interface</li><li>Deploying a VS with Bonded VLAN Interfaces</li><li>Configuring Virtual System HA</li><li>Converting VSX High Availability to Virtual System Load Sharing</li><li>Maintaining the VSX Environment</li><li>Using the CLI to Manage VSX</li><li>Performance Tuning in VSX</li><li>Troubleshooting VSX Issues</li><li>Upgrading a VSX Environment</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CCVS Check Point Certified VSX Specialist training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CCVS Check Point Certified VSX Specialist course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Certified in Cybersecurity (CC)

Certification in Cash & Voucher Assistant (CVA)

Trainers Course

Certified Cyber Professional (CCP)

CompTIA Security+

CCVS Check Point Certified VSX Specialist

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>IT professionals interested in understanding the capabilities of the MDS 9000 Series, including:<br />Data center architects<br />Data center engineers<br />IT directors<br />IT managers<br />Network architects<br />Network engineers<br />Solutions architects<br />Systems engineers</p>Overview<p>After taking this course, you should be able to:<br />Describe Cisco MDS SAN features and advantages<br />Define fixed and modular platforms<br />Understand Cisco MDS architecture and high-availability mechanisms<br />Identify technologies used in modern SANs<br />Describe SAN management with Cisco Data Center Network Manager (DCNM)<br />Explain key value-add features that distinguish Cisco MDS switches</p><p>The Cisco MDS 9000 Series Switches Overview (DCMDSO) v1.5 course gives you a technical overview of how Cisco Multilayer Director Switch (MDS) 9000 Series, can be used to build highly available and scalable storage networks with advanced security and unified management. The course is for technical decision makers and IT professionals who architect, implement, and manage data center Storage Area Network (SAN) environments. In this course, you?ll learn about key capabilities of the MDS 9000 Series, including platforms, architecture, software, management, and key features that contribute to performance, high availability, flexibility, and operational simplicity of storage environments.</p></div><div id="course-pills-2"><h4>Define Cisco MDS Platform Overview</h4><ul><li>Introduction and Advantages of Cisco MDS</li><li>Fixed Platforms</li><li>Modular Platforms</li></ul><h4>Describe Cisco MDS Architecture</h4><ul><li>Store-and-Forward Architecture</li><li>High Availability</li><li>Redundancy</li></ul><h4>Explore Cisco MDS Key Features</h4><ul><li>Virtual Storage Area Networks</li><li>Port Channels</li><li>Slow Drain Device and Path Analysis Using Congestion Control Mechanisms</li><li>Cisco DCNM SAN Insights for SAN Analytics</li><li>Zoning</li><li>Smart Zoning</li><li>Other Differentiating Features</li></ul><h4>Examine Cisco MDS Management</h4><ul><li>Cisco Data Center Network Manager</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Cisco MDS 9000 Series Switches Overview v1.5 (DCMDSO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Cisco MDS 9000 Series Switches Overview v1.5 (DCMDSO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft AZ-900

Service Design Courses (SDC)

Certificate in Information Security Management Principles (CISMP)

Diploma in Management Studies (DMS)

Cisco MDS 9000 Series Switches Overview v1.5 (DCMDSO)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>IT professionals interested in understanding the capabilities of the MDS 9000 Series using Cisco DCNM. IT professionals seeking a deeper knowledge of SAN operations using both CLI and DCNM may take the alternative 4-day course, Configuring Cisco MDS 9000 Series Switches (DCMDS). Much of the hands-on work in DCNMS is also covered in DCMDS. This course is also designed for professionals in the following roles including:<br />Consulting systems engineer<br />Data center engineers<br />Data center operators<br />Data center network management engineers<br />Storage network administrator<br />Network administrator<br />Network engineer<br />Sales engineer<br />Technical solutions architect</p>Overview<p>After taking this course, you should be able to:<br />Describe Cisco DCNM SAN components, licensing, high availability, and security features<br />Describe Cisco DCNM SAN reports, alerts, event forwarding, and troubleshooting tools, including Cisco DCNM SAN Insights and SAN Analytics features</p><p>The Managing SAN Infrastructure with CiscoÂ© Data Center Network Manager (DCNMS) v1.0 course provides product training that that teaches you to deploy, operate, and maintain the Cisco Data Center Network Manager (DCNM) SAN solutions. You will learn to configure, monitor, and troubleshoot Cisco storage networking infrastructure using Cisco DCNM. Cisco DCNM provides management, automation, visualization, and troubleshooting across Cisco NexusÂ© and Cisco Multilayer Distributed Switching (MDS) solutions.You will learn how the DCNM serves as a Storage Area Network (SAN) solution for managing and troubleshooting Cisco storage architecture.</p></div><div id="course-pills-2"><h4>Implementing Cisco DCNM SAN</h4><ul><li>Cisco DCNM Solution Overview</li><li>Implement Cisco DCNM SAN</li><li>Integrate Cisco DCNM SAN with VMware vCenter</li><li>Cisco DCNM SAN Licensing</li></ul><h4>Monitoring and Troubleshooting SAN Infrastructure Using Cisco DCNM SAN</h4><ul><li>Cisco DCNM SAN Alerts and Reports</li><li>Dashboards in Cisco DCNM SAN</li><li>SAN Troubleshooting with the Cisco DCNM</li><li>SAN Analytics and Telemetry Streaming</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Cisco Managing SAN Infrastructure with Cisco Data Center Network Manager v1.0 (DCNMS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Cisco Managing SAN Infrastructure with Cisco Data Center Network Manager v1.0 (DCNMS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Commercial & Contract Management Certification Program (CCM)

Cisco Managing SAN Infrastructure with Cisco Data Center Network Manager v1.0 (DCNMS)

<div id="course-pills-1">Duration<p>4.5 Days</p><p>27 CPD hours</p>This course is intended for<p>This is an intermediate course for experienced data professionals such as z/OS system programmers, who are responsible for the installation and maintenance of z/OS UNIX.</p>Overview<p>Execute the tasks required to prepare a z/OS installation for implementing z/OS UNIXExecute the tasks to install the z/OS UNIX software featuresUse the information provided in this class to perform the basic customization necessary to fully implement the z/OS UNIX kernel, the file system, the shell and utilities, and z/OS UNIX applicationsPut in place the RACF security required for z/OS UNIX resources and applicationsMake appropriate definitions for the activation of TCP/IP sockets by z/OS UNIXIdentify and use the processes and data required for monitoring and tuning the z/OS UNIX environment</p><p>This course is designed to provide you with the skills required to install and customize z/OS UNIX (full name z/OS UNIX System Services), and to manage and monitor the z/OS UNIX environment.</p></div><div id="course-pills-2"><h4>Day 1</h4><ul><li>Welcome</li><li>Unit 1: z/OS UNIX implementation overview</li><li>Unit 2: z/OS UNIX services initial installation</li><li>Exercise 1: Move from default to full mode function</li><li>Exercise 2: IPL in full function mode and enable a nonvolatile root HFS</li><li>Unit 3: File system customization</li></ul><h4>Day 2</h4><ul><li>Exercise 3: Customizing the file system</li><li>Unit 4: Security customization</li><li>Exercise 4: Defining and managing UNIX users, OMVS security</li></ul><h4>Day 3</h4><ul><li>Unit 5: Shell customization</li><li>Exercise 5: UNIX System Services and shell customization</li><li>Unit 6: Customizing applications, daemons, and servers</li><li>Exercise 6: UNIX processes</li><li>Exercise 7: Access control list and enhanced ASCII support</li></ul><h4>Day 4</h4><ul><li>Unit 7: File system management and system maintenance</li><li>Exercise 8: Managing HFS and zFS data sets</li><li>Unit 8: Managing z/OS UNIX operations</li><li>Unit 9: Exploiting TCP/IP with z/OS UNIX</li><li>Exercise 9: Managing z/OS UNIX</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans OP25 IBM z/OS UNIX System Services Implementation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the OP25 IBM z/OS UNIX System Services Implementation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Oracle 1Z0-819

Operating Systems & Services

OP25 IBM z/OS UNIX System Services Implementation

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is intended for individuals who desire to become more skilled at handling difficult customers.</p>Overview<p>Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers.</p><p>In this course, students will gain a valuable skill set to deal with difficult customers in various situations.</p></div><div id="course-pills-2"><h3>1 - GETTING STARTED</h3> <ul> <li>Housekeeping Items</li> <li>Pre-Assignment Review</li> <li>Workshop Objectives</li> <li>The Parking Lot</li> <li>Action Plan</li> </ul> <h3>2 - THE RIGHT ATTITUDE STARTS WITH YOU</h3> <ul> <li>Be Grateful</li> <li>Keep Your Body Healthy</li> <li>Focus on Positive Thoughts</li> <li>Invoke Inner Peace</li> <li>Case Study</li> </ul> <h3>3 - INTERNAL STRESS MANAGEMENT</h3> <ul> <li>Irritability</li> <li>Unhappiness with Your Job</li> <li>Feeling Underappreciated</li> <li>Not Well-Rested</li> <li>Case Study</li> </ul> <h3>4 - EXTERNAL STRESS MANAGEMENT</h3> <ul> <li>Office Furniture Not Ergonomically Sound</li> <li>High Noise Volume in the Office</li> <li>Rift with Co-Workers</li> <li>Demanding Supervisor</li> <li>Case Study</li> </ul> <h3>5 - TRANSACTIONAL ANALYSIS</h3> <ul> <li>What is Transactional Analysis?</li> <li>Parent</li> <li>Adult</li> <li>Child</li> <li>Case Study</li> </ul> <h3>6 - WHY ARE SOME CUSTOMERS DIFFICULT?</h3> <ul> <li>They Have Truly Had a Bad Experience and Want to Vent</li> <li>They Have Truly Had a Bad Experience and Want Someone to be Held Accountable</li> <li>They Have Truly Had a Bad Experience and Want Resolution</li> <li>They Are Generally Unhappy</li> <li>Case Study</li> </ul> <h3>7 - DEALING WITH THE CUSTOMER OVER THE PHONE</h3> <ul> <li>Listen to the Customer?s Complaint</li> <li>Build Rapport</li> <li>Do Not Respond with Negative Words or Emotion</li> <li>Offer a Verbal Solution to Customer</li> <li>Case Study</li> </ul> <h3>8 - DEALING WITH THE CUSTOMER IN PERSON</h3> <ul> <li>Listen to the Customer?s Complaint</li> <li>Build Rapport</li> <li>Responding with Positive Words and Body Language</li> <li>Besides Words, What to Look For?</li> <li>Case Study</li> </ul> <h3>9 - SENSITIVITY IN DEALING WITH CUSTOMERS</h3> <ul> <li>Who are Angry</li> <li>Who Are Rude</li> <li>With Different Cultural Values</li> <li>Who Cannot Be Satisfied</li> <li>Case Study</li> </ul> <h3>10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER</h3> <ul> <li>Angry Customer</li> <li>Rude Customer</li> <li>Culturally Diverse Customer</li> <li>Impossible to Please Customer</li> <li>Case Study</li> </ul> <h3>11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT</h3> <ul> <li>Call the Customer</li> <li>Send the Customer an Email</li> <li>Mail the Customer a Small Token</li> <li>Handwritten or Typed Letter</li> <li>Case Study</li> </ul> <h3>12 - WRAPPING UP</h3> <ul> <li>Words From The Wise</li> <li>Review Of The Parking Lot</li> <li>Lessons Learned</li> <li>Recommended Reading</li> <li>Completion Of Action Plans And Evaluations</li> </ul></div>

Customer Care

Complaint Handling

Online Course Marketing

Customer Relations

Counselling Skills

Dealing With Difficult Customers

Handling a Difficult Customer

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>Individuals who have knowledge, skills, and experience developing front-end and/or back-end JavaScript applications for the web stack. Developers who have experience designing, developing, testing, and deploying applications using an object-oriented programming language and would like to transfer those skills to building applications with JavaScript.</p>Overview<p>When you complete this course, you will be able to:<br />Understand the different exam objectives and their weighting on the exam.<br />Know which JavaScript concepts to focus on to best prepare for your exam.<br />Study the provided repository of JavaScript sample code.</p><p>Are you ready to take the next step in your career by becoming a Salesforce Certified JavaScript Developer I? By covering the details around the exam structure and objectives, this course will help hone your problem-solving skills and reinforce your knowledge of key features and concepts of the JavaScript programming language. This course includes a voucher to sit for the Salesforce JavaScript Developer I certification exam.</p></div><div id="course-pills-2"><h4>JavaScript Basics</h4><ul><li>Data Types and Variables</li><li>Type Conversion (explicit and implicit)</li><li>Collections</li><li>Working with Strings, Numbers, and Dates</li><li>Working with JSON</li></ul><h4>Objects, Functions, and Classes</h4><ul><li>Creating Objects</li><li>Defining Functions</li><li>Object Prototypes</li><li>Declaring Classes</li><li>Using JavaScript Modules</li></ul><h4>Browser and Events</h4><ul><li>Document Object Model</li><li>DOM Events</li><li>Browser Dev Tools</li></ul><h4>Debugging and Error Handling</h4><ul><li>Throwing and Catching Errors</li><li>Working with the Console</li></ul><h4>Asynchronous Programming</h4><ul><li>Callback Functions</li><li>Promises</li><li>Async/Await</li><li></li></ul><h4>Server Side JavaScript</h4><ul><li>Node.js CLI</li><li>Node.js Libraries</li><li>Debugging in Node.js</li><li>npm</li></ul><h4>Testing</h4><ul><li>Assertions</li><li>Types of Testing</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Salesforce Certification Preparation for Salesforce JavaScript Developer I (CRT600) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Salesforce Certification Preparation for Salesforce JavaScript Developer I (CRT600) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Salesforce Associate

Salesforce Certified JavaScript Developer

AWS Certified Developer

Salesforce

Salesforce Certified Marketing Cloud Email Specialist

Salesforce Certification Preparation for Salesforce JavaScript Developer I (CRT600)

<div style="color: rgb(37, 37, 37); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(37, 37, 37);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><p data-snap-id="page_subheading" data-snap-type="html" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How effective are you at working with people in small groups or in larger teams?<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">The increasing complexity of teamwork in the 21st century means that teams are unlikely to achieve superior performance through chance or the skills of an effective team leader.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Discover effective team working through winning the hearts and minds of others.</p></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><div data-snap-id="list_icons" data-snap-type="list" data-snap-template='<span style="margin-right:1rem;display: inline-block;"><span class="label">[[icon]] [[item]] </span></span>' fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);">3 Hours</span><span style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);">&nbsp;72 Lessons</span><span style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);">&nbsp;18 PDFs</span><span style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);">&nbsp;1 Interactive Quiz</span></div></div></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-snap-type="video-frame" fr-original-style="" style="box-sizing: border-box;"><div tabindex="-1" fr-original-style="" style="box-sizing: border-box;"><div style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;"><div style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div></div></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><h4 data-snap-id="heading_learn" data-snap-type="html" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);">What You Will Learn</h4><div data-snap-id="copy_learn" data-snap-type="html" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is about proactively working together with others in ways that will help you to communicate more efficiently as you engage with each other to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course, also, covers working with the emotions experienced during change and ways to develop resilience in individuals, teams and organisations.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Some disagreement and conflict will be inevitable as this is where learning, creativity and understanding occurs. &nbsp;It is not that conflict occurs that is the issue, it is how it is managed by the individuals involved, the team and the leader.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is based around the outer world component of emotional intelligence focusing on empathy and social skills.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is a standalone course for anyone interested in understanding how to work more effectively with others within teams. &nbsp;It compliments other courses that explore emotional intelligence in more depth.</p></div><div data-snap-id="list_learn" data-snap-type="list" data-snap-template='<div class="tutor-course-segment__benefit-item"><div class="tutor-course-segment__benefit-content"><i class="far fa-check" style="color:#b22222;"></i><span class="benefit-text" >[[item]]</span></div></div>' fr-original-style="" style="box-sizing: border-box;">Identify how team working through emotional intelligence can lead to better outcomes.Explore how people can behave and react to change and the emotions experienced in change.Recognise why some conflict is to be expected and why it is a part of healthy relationships.Ascertain how to work to build the hearts and minds of your team.</div></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><h4 data-snap-id="heading_summary" data-snap-type="html" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);">Developing Emotional Intelligence in Teams</h4><p data-snap-id="copy_summary" data-snap-type="html" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How effective are you at working with other people in small groups or in larger teams?</strong></em></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">How good are you at communicating and building effective relationships?</em></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The increasing complexity of teamwork in the 21st century means that teams are unlikely to achieve superior performance through chance or the skills of an effective team leader. &nbsp;What matters is how the team manages the emotional climate under which they are working.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Good team working means that you can understand how each other works together. It means that you can have an understanding of other people&#39;s strengths and limitations through the way in which they use they prefer to approach situations, their focus and their behaviour. &nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><h4 data-snap-id="heading_for" data-snap-type="html" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);">Who This Course is For</h4><div data-snap-id="copy_for" data-snap-type="html" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will support the development of your emotional intelligence. &nbsp;It will be of interest to anyone who is looking to develop their team working skills. It explores the ways that you interact with others in group settings and how you can increase performance at the personal level and at the team level.</p></div><ul data-snap-id="list_for" data-snap-type="list" data-snap-template="<li >[[item]]</li>" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">This course will support the development of your emotional intelligence in group settings.</li><li fr-original-style="" style="box-sizing: border-box;">This course will be of interest to you if you are looking to develop your interpersonal relationships within teams.</li></ul></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><h4 data-snap-id="heading_reqs" data-snap-type="html" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);">Requirements</h4><div data-snap-id="copy_reqs" data-snap-type="html" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.</p></div><ul data-snap-id="list_reqs" data-snap-type="list" data-snap-template="<li  >[[item]]</li>" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">An interest in how interactions with other people work and how to build them more effectively when working in teams.</li><li fr-original-style="" style="box-sizing: border-box;">A willingness to complete the practical activities to grow and develop your teamwork and your emotional intelligence skills.</li></ul><br fr-original-style="" style="box-sizing: border-box;"></div></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"></div></div></div></div></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><div data-snap-id="list_faqs" data-snap-template='<div class="faq-accordion"><div class="accordion" id="accordion-snap-faq"><div class="accordion-item pb-3"><button class="accordion-button [[collapsed]]" data-snap-toggle="collapse" data-snap-target="#collapse-faq-[[index]]">[[question]]</button><div id="collapse-faq-[[index-2]]" class="accordion-collapse collapse [[show]]" data-bs-parent="#accordion-snap-faq"><div class="accordion-body">[[answer]]</div></div></div></div></div>' fr-original-style="" style="box-sizing: border-box;"><div data-bs-parent="#accordion-snap-faq" fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h4 data-snap-id="heading_instructor_section" data-snap-type="html" style="color: rgb(0, 0, 128); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 128);">Instructor</h4><div style="color: rgb(37, 37, 37); box-sizing: border-box;" fr-original-style=" color: rgb(37, 37, 37);"><h5 data-snap-id="instructor_1_name" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);"><img src="https://images.cademy.co.uk/7e075e63-3c11-4005-857d-0d5a2bc42ad3/911d62ad-8465-437a-aeba-a9e7e0da2207/original.png" style="width: 66px; display: inline-block; vertical-align: bottom; margin-right: 5px; margin-left: 5px; text-align: center; max-width: calc(100% - 10px); cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 66px; display: inline-block; vertical-align: bottom; margin-right: 5px; margin-left: 5px; text-align: center; max-width: calc(100% - 10px);" fr-original-class="fr-draggable"></h5><h5 data-snap-id="instructor_1_name" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);">Robin Hills</h5><p data-snap-id="instructor_1_title" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Emotional Intelligence Trainer, Coach and Facilitator</p></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Hi there, my name is Robin Hills and I&rsquo;m grateful to you for checking out my courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you&rsquo;re interested in learning about emotional intelligence, I&rsquo;m here to assure you that you&rsquo;re in the right place, as I don&rsquo;t train in any other topic.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">With over 40 years&rsquo; experience in business, my courses will help you achieve your potential in the workplace - and beyond.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All of the courses incorporate the latest research into emotional intelligence, positive psychology and neuroscience.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Over the years I&rsquo;ve built an international reputation having delivered workshops and spoken at emotional intelligence conferences all over the world from the United States, Africa, the Middle East and Asia.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I am committed to your success and will go the extra mile to ensure that you achieve the outcomes you are looking for in developing your emotional intelligence.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Considering all this, you can be assured you&rsquo;re in the right place to learn everything you want/need to about emotional intelligence.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Thanks for taking the time to read this.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></div></div></div></div>

Ei4Change

Emotional Intelligence (EQ)

Team Leading

Team Management

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you engage with each other to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Developing Emotional Intelligence in Teams

General Admission

<div style="color: rgb(37, 37, 37); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(37, 37, 37);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><p data-snap-id="page_subheading" data-snap-type="html" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enhance your coaching skills and capabilities using emotional intelligence.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Emotional intelligence coaching reveals the unique working of your emotional realm.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">Emotional intelligence coaching is a very powerful form of personal leadership coaching that&#39;s both discreet and trusted demonstrating what good looks like both an emotional and on a practical level.</p></div></div></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><h4 data-snap-id="heading_learn" data-snap-type="html" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);">What You Will Learn</h4><div data-snap-id="copy_learn" data-snap-type="html" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is for you if you work with people as a leader or manager and are looking at ways to help improve performance by developing emotional intelligence through coaching.</p><p data-pm-slice="1 1 []" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The GROW (Goal, Reality, Options, Will) Model is a well-respected tool in coaching and this is explored to improve your questioning and listening techniques. It demonstrates the power of coaching through the use of a structure that enables questioning to flow conversationally and in a logical sequence.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Other techniques are covered including a process to coach using emotional intelligence and help others discover their emotional intelligence.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Simple, to the point, no-nonsense and effective advice on workplace coaching with emotional intelligence.</p></div><div data-snap-id="list_learn" data-snap-type="list" data-snap-template='<div class="tutor-course-segment__benefit-item"><div class="tutor-course-segment__benefit-content"><i class="far fa-check" style="color:#b22222;"></i><span class="benefit-text" >[[item]]</span></div></div>' fr-original-style="" style="box-sizing: border-box;">Investigate a set of tools that will set you apart from other coaches and put your coaching in a completely different league.Explore how people would benefit from a coaching approach in a variety of circumstances.Discover ways to develop your coaching and your emotional intelligence skills.Relate to people better engaging with them at a deeper level.Evaluate how coaching with emotional intelligence can lead to better outcomes with people.</div></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><h4 data-snap-id="heading_summary" data-snap-type="html" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);">Emotional Intelligence Coaching</h4><p data-snap-id="copy_summary" data-snap-type="html" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Enhance your coaching skills and capabilities using emotional intelligence.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The field of coaching has grown considerably in recent times. Coaching equips people with the tools, knowledge, and opportunities they need to fully develop themselves to be effective in their commitment to themselves, the company, and their work. It can be used in a variety of ways, for example, getting past an impasse, removing a stumbling block or drawing out and building on strengths.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Emotional Intelligence is the science and practice of good emotional awareness and self-management. Successfully applied in the workplace it accounts for greater success than intellectual capabilities.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Emotional intelligence coaching not only reveals the unique working of your emotional realm but also directs you to your untapped potential and to where you&#39;ve been holding yourself back. It&#39;s a very powerful form of personal leadership coaching that&#39;s both discreet and trusted.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Emotional intelligence coaching builds personal skills by demonstrating what good looks like both practically and on an emotional level. It brings together tried and tested coaching techniques within the construct of emotional intelligence.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Empathy is a fundamental component of emotional intelligence. Using empathy builds trust and keeps conversations focused on increasing performance and employee engagement.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><h4 data-snap-id="heading_for" data-snap-type="html" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);">Who This Course is For</h4><div data-snap-id="copy_for" data-snap-type="html" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This emotional Intelligence course is designed for anyone in a leadership position in an organisation who is interested in improving their coaching skills.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will be responsible for leading and managing groups of people to achieve outcomes and enhance performance.</p></div><ul data-snap-id="list_for" data-snap-type="list" data-snap-template="<li >[[item]]</li>" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Generally, this course attracts human resources, sales and marketing, training professionals, corporate executives, leaders, managers, supervisors and coaches.</li><li fr-original-style="" style="box-sizing: border-box;">This course will not be of interest to you if you manage processes and tasks with little focus on the people involved.</li></ul></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><h4 data-snap-id="heading_reqs" data-snap-type="html" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);">Requirements</h4><div data-snap-id="copy_reqs" data-snap-type="html" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You should have an interest and understanding of coaching and emotional intelligence but no prior knowledge and experience is needed to benefit from the course.</p></div><ul data-snap-id="list_reqs" data-snap-type="list" data-snap-template="<li  >[[item]]</li>" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">An interest in how interactions with other people work and how to build them more effectively.</li><li fr-original-style="" style="box-sizing: border-box;">A keenness to learn about coaching and how to work with emotional intelligence - yours and other&#39;s emotional intelligence.</li><li fr-original-style="" style="box-sizing: border-box;">A willingness to complete the practical activities to grow and develop your emotional intelligence skills.</li></ul><br fr-original-style="" style="box-sizing: border-box;"></div></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><div style="color: rgb(155, 155, 155); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(155, 155, 155);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></div></div></div></div></div></div><div style="color: rgb(155, 155, 155); box-sizing: border-box;" fr-original-style=" color: rgb(155, 155, 155);"><div data-snap-id="list_faqs" data-snap-template='<div class="faq-accordion"><div class="accordion" id="accordion-snap-faq"><div class="accordion-item pb-3"><button class="accordion-button [[collapsed]]" data-snap-toggle="collapse" data-snap-target="#collapse-faq-[[index]]">[[question]]</button><div id="collapse-faq-[[index-2]]" class="accordion-collapse collapse [[show]]" data-bs-parent="#accordion-snap-faq"><div class="accordion-body">[[answer]]</div></div></div></div></div>' fr-original-style="" style="box-sizing: border-box;"><div data-bs-parent="#accordion-snap-faq" fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><h4 data-snap-id="heading_instructor_section" data-snap-type="html" style="color: rgb(0, 0, 128); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 128);">Instructor</h4><div style="color: rgb(37, 37, 37); box-sizing: border-box;" fr-original-style=" color: rgb(37, 37, 37);"><h5 data-snap-id="instructor_1_name" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);"><img src="https://images.cademy.co.uk/7e075e63-3c11-4005-857d-0d5a2bc42ad3/911d62ad-8465-437a-aeba-a9e7e0da2207/original.png" style="width: 66px; display: inline-block; vertical-align: bottom; margin-right: 5px; margin-left: 5px; text-align: center; max-width: calc(100% - 10px); cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 66px; display: inline-block; vertical-align: bottom; margin-right: 5px; margin-left: 5px; text-align: center; max-width: calc(100% - 10px);" fr-original-class="fr-draggable"></h5><h5 data-snap-id="instructor_1_name" style="color: rgb(0, 0, 128); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 128);">Robin Hills</h5><p data-snap-id="instructor_1_title" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Emotional Intelligence Trainer, Coach and Facilitator</p></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Hi there, my name is Robin Hills and I&rsquo;m grateful to you for checking out my courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you&rsquo;re interested in learning about emotional intelligence, I&rsquo;m here to assure you that you&rsquo;re in the right place, as I don&rsquo;t train in any other topic.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">With over 40 years&rsquo; experience in business, my courses will help you achieve your potential in the workplace - and beyond.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All of the courses incorporate the latest research into emotional intelligence, positive psychology and neuroscience.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Over the years I&rsquo;ve built an international reputation having delivered workshops and spoken at emotional intelligence conferences all over the world from the United States, Africa, the Middle East and Asia.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I am committed to your success and will go the extra mile to ensure that you achieve the outcomes you are looking for in developing your emotional intelligence.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Considering all this, you can be assured you&rsquo;re in the right place to learn everything you want/need to about emotional intelligence.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Thanks for taking the time to read this.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p></div></div></div></div>

This course is for you if you work with people as a leader or manager and are looking at ways to help improve performance by developing emotional intelligence through coaching.

The GROW (Goal, Reality, Options, Will) Model is a well-respected tool in coaching and this is explored to improve your questioning and listening techniques. It demonstrates the power of coaching through the use of a structure that enables questioning to flow conversationally and in a logical sequence.

Emotional Intelligence Coaching

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This live virtual <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agility in HR (ICP-AHR) Training &amp; Certification Program</span></strong> enables the participants to learn:</span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">How to <u fr-original-style="" style="box-sizing: border-box;">adopt and apply agile principles, values, and methodologies within the HR department</u> itself &ndash; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;<span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Agile for HR</span>.&rdquo;</em></strong> &ndash; and</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The <u fr-original-style="" style="box-sizing: border-box;">role of HR in facilitating and supporting the adoption of Agile practices and principles across the organization</u> &ndash; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;<span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">HR for Agile</span>.&rdquo;</em></strong></li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">During this&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">live-immersive interactive workshop</span></strong>, participants will learn&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">essential concepts</strong>&nbsp;related to&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;Agile for HR&rdquo;</em></strong>&nbsp;through&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">practical, easy-to-follow, hands-on exercises</span></strong>. By actively participating, attendees will develop a comprehensive understanding of:</span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile HR processes:</strong>&nbsp;adopting iterative and incremental approaches to HR processes like performance management, recruitment, and onboarding.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile HR project management:</strong>&nbsp;This involves using Agile project management frameworks (e.g., Scrum or Kanban) to manage HR initiatives.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cross-functional collaboration:</strong>&nbsp;Promoting collaboration between HR and other departments using Agile principles, such as self-organizing teams and regular feedback loops.</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Throughout the course, participants will&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">acquire knowledge</strong>&nbsp;on&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">&ldquo;HR for Agile&rdquo;</em></strong>&nbsp;and&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">gain the ability to facilitate and support agile transformation within their organization</span></strong>. The training program includes&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">relevant case studies, useful tools, and effective techniques related to</span>:</strong></span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile talent acquisition:</strong>&nbsp;Implementing recruitment strategies prioritizing individuals with an Agile mindset and values.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile performance management:</strong>&nbsp;shifting to Agile-friendly approaches such as continuous feedback and frequent check-ins.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile Learning and Development:</strong>&nbsp;Providing training programs that equip employees with Agile skills and mindsets.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agile organizational design:</strong>&nbsp;collaborating on restructuring the organization to support Agile practices like cross-functional teams and autonomy.</li></ol><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);">Bonus Module:</span></strong><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);"> </span><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 168, 95); box-sizing: border-box;" fr-original-style="color: rgb(65, 168, 95);"><u fr-original-style="" style="box-sizing: border-box;">Enhancing HR Agility with AI &amp; Analytics:</u></span>&nbsp;</em></strong>This module explores the integration of AI and analytics to revolutionize HR practices, aligning them with agile principles. Participants will learn how these technologies can automate tasks, enhance decision-making, and support agile transformations across the organization. Through focused examples, the session highlights the impact on recruitment, performance management, and overall HR efficiency, offering a forward-looking approach to agile HR management.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course will be delivered through <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">live virtual sessions via Zoom</span></strong>.&nbsp;<span style="font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 14px;">There are the following dates on which you can opt for this course:</span></span></p><ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 8-10 Apr | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 13-15 May | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 12-14 Jun | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 22-24 Jul | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 14-16 Aug | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 16-18 Sep | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 9-11 Oct | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 18-20 Nov | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR | 18-20 Dec | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</span></li></ol><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The following are the links to the<span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);"> <u fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">essential documents</strong></u></span> that will help you make an informed decision:<br fr-original-style="" style="box-sizing: border-box;"></span></div><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Detailed <span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">course brochure</span>: </strong><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Click Here</span></strong></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;or download via the link below:&nbsp;</strong></div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link</span></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;">&nbsp;</span></strong></div></li></ul><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(243, 121, 52); box-sizing: border-box;" fr-original-style="color: rgb(243, 121, 52);">Testimonials</span> from global HR professionals: </strong><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(147, 101, 184); box-sizing: border-box;" fr-original-style="color: rgb(147, 101, 184);">Click Here</span></strong></a><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;or download via the link below:&nbsp;</strong></div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link</span></a><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">&nbsp;</span></div></li></ul>

ValueX2

https://www.valuex2.com/agile-hr-certification/
https://www.linkedin.com/company/80563537/

ICAgile's Agility in HR (ICP-AHR) Training & Certification Program by ValueX2 | 3 days - 5 hrs/day | 9 am - 2 pm UK Time

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Mental Health First Aid Refresher 4-hour training sessions</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can you remember ALGEE?&nbsp;</strong>Mental Health Action Plan.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Empower Mental Health First Aiders and Champions to maintain their skills with regular Refresher training. Just like physical first aid, we recommend that you refresh your skills every two to three years. (Certificate expires after 3 years). &nbsp;If it&#39;s time to update your skills, book onto an MHFA Refresher course now and feel confident that you are performing your vital role safely.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Revisit the key areas from the full course. Keep up to date with the latest statistics and information.</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you are a Mental Health First Aider or MHFA Champion you have skills for life that support you and the people around you. &nbsp;Mental Health First Aid training can be kept up to date through this four hour MHFA Refresher course, which will empower you to: &nbsp;Update your knowledge of mental health and what influences it Update your awareness of current mental health supports available Practise applying the Mental Health First Aid Action Plan. Learning takes place through a mix of presentations, group discussions and workshop activities. We limit numbers to 20 people per course so that the instructor can keep people safe and supported, to get the most from their learning experience with us.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is for those that have completed the MHFA England Mental Health First Aid or Champion course.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/faq-s/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">FAQs</span></a></u></p>

Mental Health First Aid Refresher 4-hour training sessions
Can you remember ALGEE? Mental Health Action Plan.
Empower Mental Health First Aiders and Champions to maintain their skills with regular Refresher training. Just like physical first aid, we recommend that you refresh your skills every two to three years. (Certificate expires after 3 years). If it's time to update your skills, book onto an MHFA Refresher course now and feel confident that you are performing your vital role safely.
Revisit the key areas from the full course. Keep up to date with the latest statistics and information.
If you are a Mental Health First Aider or MHFA Champion you have skills for life that support you and the people around you. Mental Health First Aid training can be kept up to date through this four hour MHFA Refresher course, which will empower you to: Update your knowledge of mental health and what influences it Update your awareness of current mental health supports available Practise applying the Mental Health First Aid Action Plan. Learning takes place through a mix of presentations, group discussions and workshop activities. We limit numbers to 20 people per course so that the instructor can keep people safe and supported, to get the most from their learning experience with us.
This course is for those that have completed the MHFA England Mental Health First Aid or Champion course. 
FAQs

Mindmaps Wellbeing

Mental Health Awareness

Mental Health First Aid

Approved Training Organisation (ATO)

Health & Wellbeing

Occupational Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Wellbeing

Mental Resilience

Mental Health At Work

Mental Health Nurse

Empower Mental Health First Aiders and Champions to maintain their skills with regular Refresher training. Just like physical first aid, we recommend that you refresh your skills every two to three years. (Certificate expires after 3 years).  If it's time to update your skills, book onto an MHFA Refresher course now and feel confident that you are performing your vital role safely.

MHFA England Refresher 

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

<blockquote id="isPasted" fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><p style="text-align: justify; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: justify;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);"><span id="isPasted" fr-original-style="" style="box-sizing: border-box;">This wokrshop is designed to equip participants with the skills to identify, understand, and effectively respond to signs of suicidal intentions. Participants will explore the potential causes of suicidal thoughts, gain the knowledge necessary to help someone experiencing these thoughts stay safe and techniques to promote a supportive and proactive environment in the workplace.</span></span></strong></p></div></blockquote><div fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(30, 10, 60); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(30, 10, 60); text-align: justify;"><span data-slate-fragment="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" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);"> </span></h3><p style="color: rgb(111, 111, 110); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(111, 111, 110);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(254, 114, 53); font-size: 18px; box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53); font-size: 18px;">This workshop focuses on:&nbsp;</span></strong></p><ul style="color: rgb(111, 111, 110); box-sizing: border-box;" fr-original-style="color: rgb(111, 111, 110);"><li id="isPasted" style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Understanding the stigma and hidden impact on those who lose someone to suicide.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How suicide affects others, and what might cause suicidal thoughts and actions.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Recognising the difference between what someone intends and what actually happens - invent vs. impact or outcome.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">Guidance on creating a safe environment for those at risk.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to spot the signs and ask about suicidal thoughts.</li><li style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify; box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51); text-align: justify;">How to refer someone to trained suicide first aiders.</li></ul><div fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="caret-color: rgb(51, 51, 51);"><br fr-original-style="" style="box-sizing: border-box;"></span></div></div><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><span style="color: rgb(254, 112, 37); font-size: 24px; box-sizing: border-box;" fr-original-style="color: rgb(254, 112, 37); font-size: 24px;">Your takeaways&nbsp;</span></h6><h6 style="color: rgb(18, 103, 106); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(18, 103, 106);"><sup fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 18px; color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(51, 51, 51);">By the end of the workshop, participants will be equipped with the necessary tools to provide compassionate and effective first-aid support to those in need, fostering a safer and more supportive community.&nbsp;</span></sup></h6>

Starling

This workshop equips employees to recognise and respond to signs of suicidal intentions. Participants will learn about the causes of suicidal thoughts and gain tools to help individuals stay safe.

Suicide First Aid Lite

Virtual (on-line) event

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p></p><p>This course can be valuable for anyone who needs to write basic SQL or Transact-SQL queries. This includes anyone working with data as a data analyst, a data engineer, a data scientist, a database administrator or a database developer. It can also be useful for others peripherally involved with data, or wanting to learn more about working with data such as solution architects, students and technology managers.</p><p></p><p></p><p>This course will teach the basics of Microsoft's dialect of the standard SQL language: Transact-SQL. Topics include both querying and modifying data in relational databases that are hosted in Microsoft SQL Server-based database systems, including: Microsoft SQL Server, Azure SQL Database and, Azure Synapse Analytics.</p><p></p></div><div id="course-pills-2"><h3>1 - Introduction to Transact-SQL</h3> <ul> <li>Work with schemas</li> <li>Explore the structure of SQL statements</li> <li>Examine the SELECT statement</li> <li>Work with data types</li> <li>Handle NULLs</li> </ul> <h3>2 - Sort and filter results in T-SQL</h3> <ul> <li>Sort your results</li> <li>Limit the sorted results</li> <li>Page results</li> <li>Remove duplicates</li> <li>Filter data with predicates</li> </ul> <h3>3 - Combine multiple tables with JOINs in T-SQL</h3> <ul> <li>Understand joins concepts and syntax</li> <li>Use inner joins</li> <li>Use outer joins</li> <li>Use cross joins</li> <li>Use self joins</li> </ul> <h3>4 - Write Subqueries in T-SQL</h3> <ul> <li>Understand subqueries</li> <li>Use scalar or multi-valued subqueries</li> <li>Use self-contained or correlated subqueries</li> </ul> <h3>5 - Use built-in functions and GROUP BY in Transact-SQL</h3> <ul> <li>Categorize built-in functions</li> <li>Use scalar functions</li> <li>Use ranking and rowset functions</li> <li>Use aggregate functions</li> <li>Summarize data with GROUP BY</li> <li>Filter groups with HAVING</li> </ul> <h3>6 - Modify data with T-SQL</h3> <ul> <li>Insert data</li> <li>Generate automatic values</li> <li>Update data</li> <li>Delete data</li> <li>Merge data based on multiple tables</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans DP-080T00 Querying Data with Microsoft Transact-SQL training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the DP-080T00 Querying Data with Microsoft Transact-SQL course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Learning & Development

Design & Technology Courses (DT)

Data Skills

Microsoft AZ-303

Teaching & Training

DP-080T00 Querying Data with Microsoft Transact-SQL

This live on-line training seminar provides an introduction for anyone who wants to learn more about the complex nature of domestic abuse. From spotting the early warning signs to the impact.  Sadly domestic abuse can be perpetrated by anyone and anyone can be a victim of domestic abuse.  It is a global societal issue and far more prevalent than many of us realise.
Latest statistics state that over £2.3 million people (aged 16 years and over) experience domestic abuse per year.
This equates to 1 in 4 women and 1 in 6 men
By attending this event you will gain an
• Increased understanding of domestic abuse
• Increased ability to recognise the early signs of domestic abuse 
• A PDF on next steps to support 
This on-line training workshop will introduce you to the types of domestic abuse and the tactics employed by the perpetrator.  By the end of the session attendees will feel confident in identifying domestic abuse and steps to support.  
This training workshop will provide the first step towards understanding a many layered and complex subject.  This will provide a good overview prior to delving deeper into specific forms of domestic abuse.
This training seminar will provide a good introduction for general public, frontline workers, volunteers, employers, managers, teachers, volunteers.
CPD credits are awarded with this workshop.
Attendees will receive handouts and an attendance certificate (if required).
This event is hosted by Julie Johns MBE. 
The workshop will be delivered as a 1 hour live Zoom event and is being offered at £30 per person. 

Safe Space Consultancy

Domestic Abuse

Family Assault

Child Protection

Independent Domestic Violence Advisor (IDVA)

Domestic Violence

Identifying Domestic Abuse (CPD).  A good introductory seminar for anyone who wants to learn about the complex nature of domestic abuse.  You will have increased knowledge of domestic abuse in general, an increased ability to identify the early signs of domestic abuse and knowledge of next steps to support.

Identifying Domestic Abuse

Early Bird

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



So, will you be joining us? 🤔
See what our attendees said here. 



Own Your Success

Leadership

Business Leadership

Administrative Assistant

Career Development

Leadership Skills

Personal Assistant

Leadership Development

Executive Assistant

Corporate Learning & Development

Ethical Leadership

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

Early release

General release

Last Remaining Seats

Clockwork Eye Video Training

Photography & Video

Video

Video Marketing

Video Creation

Mobile Video Production

Film & Video

Video Design

Videography

Video Production

Video Editing

Video & Mobile Marketing

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost

Creating Video For Business (Interactive Workshop)

<div dir="ltr" style="color: rgb(31, 31, 31); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(31, 31, 31);"><h2 data-sourcepos="1:1-1:56" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">From Long to Short: AI-Powered Short Videos in Minutes!</h2><p data-sourcepos="3:1-3:101" style="color: rgb(31, 31, 31); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);"><span style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">This micro-workshop unlocks the power of AI to transform your long-form videos into captivating short content.</span><span style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">&nbsp; Learn how to:</span></p><ul data-sourcepos="5:1-6:48" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);"><li data-sourcepos="5:1-5:44" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);"><strong style="color: rgb(31, 31, 31); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">Use AI to do the hard work</strong></li><li data-sourcepos="5:1-5:44" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);"><strong style="color: rgb(31, 31, 31); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">Identify engaging clips</strong><span style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);"></span></li><li data-sourcepos="6:1-6:48" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);"><strong style="color: rgb(31, 31, 31); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">Craft impactful snippets</strong><span style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;for social media</strong></span></li><li data-sourcepos="7:1-8:0" style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);"><strong style="color: rgb(31, 31, 31); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">Tweak the output to suit your brand</strong><span style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);"></span></li></ul><p data-sourcepos="9:1-9:73" style="color: rgb(31, 31, 31); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);"><strong style="color: rgb(31, 31, 31); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">Leave with the skills to create scroll-stopping short videos...fast!</strong></p></div>

From Long to Short: AI-Powered Short Videos in Minutes!
This micro-workshop unlocks the power of AI to transform your long-form videos into captivating short content. Learn how to:
Use AI to do the hard work
Identify engaging clips
Craft impactful snippets for social media
Tweak the output to suit your brand
Leave with the skills to create scroll-stopping short videos...fast!

AI Short Video Creation | Turn Long Videos into Engaging Shorts

Turn Long Video Into Multiple Shorts Using AI (A Micro-Workshop)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ABOUT THE WORKSHOP</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(65, 65, 65);">Zero to Picasso in 120 minutes!</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Gain creative-confidence, with a paintbrush in one hand and a cheeky sip in the other.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Paint your own wall worthy art, with step-by-step instructions from our creative coaches NorteyPitcher.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Unwind with music, laugh at dad jokes and learn and win with an arty-fact trivia quiz.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(255, 85, 157); box-sizing: border-box;" fr-original-style="color: rgb(255, 85, 157);">Are you ready to take on the ART SIPPERS Challenge?</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">WHAT YOU NEED</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Grab your ART SIPPERS gift box jam packed with all you the art tools you need for the online workshop. Or simply bring your own art tools!</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">WHAT TO EXPECT</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);"> 2 hour online experience via ZOOM</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Every time you hear the sipping bell, have a drink! 🛎️</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Learn new art skills and acrylic painting techniques</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Meet the SIPPERS FAM. #GoodVibeTribe</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Themed arty-fact trivia quiz with prize giveaway!&nbsp;</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">Wall-worthy art to hang up or gift to a loved one</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">No prior art experience required</span></li><li fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style="color: rgb(65, 65, 65);">All you need to do is tune in &amp; get creative! #SipSipBeret</span></li></ul>

ART SIPPERS

Self-Esteem

Drawing

Art Teacher

Painting

Arts

Art Therapy

Art History

Arts & Crafts

Creative Experiences

Alcohol

Fine Art

Painting Skills & Techniques

Figure Drawing

Confidence

Self Esteem & Confidence

Acrylic Painting

Contemporary Art

Landscape Art

ART SIPPERS is an online art experience that’ll see you with a paintbrush in one hand and a cheeky sip in the other! In the two-hour workshop and in the comfort of your own home, you will be taught step-by-step instructions from creative-confidence coaches NorteyPitcher! With music, a quiz, dad jokes and a competition prize to be won, this promises to be great fun for all. By the end of the experience, you'll have learned a new skill, gained confidence and produced some wall-worthy art.

Paint & Sip - Live Online Workshop - Art Class - Friday October 11th

Online Workshop

Includes: x1 Online Live Workshop Ticket (FREE voucher code worth £9.99 inside the box), x1 Premium Paintbrush Set (10 brushes including - Liner, Flat, Filbert, Round, Fan and Angle Brush + Carry Case),  x1 22ml Acrylic Paint Set (8 piece colour set),  x1 Stretched Canvas 9”x12”,  x1 Canvas Board 9”x12”,  x1 Wooden Handle Palette Knife,  x1 Paint Palette,  x1 Pencil,  x1 Colour Wheel,  x1 Paper Towel,   x1 Cheeky Alcoholic Sip (non-alcoholic sip option available),  x1 Tasty Chocolate Treat 

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