Name: Lean Six Sigma Black Belt
Price: 409 GBP
Availability: InStock

<p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong data-mce-fragment="1" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Good customer service is good for business.</p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Studies show that by 2020 the biggest differentiator for customers&rsquo; purchases will not be based on product or price but will be driven by service and experience.</p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Whether the Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.</p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">From the basic principles of customer service to understanding and anticipating customers&rsquo; wants and needs, the course breaks information into engaging and interactive chunks.</p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong data-mce-fragment="1" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Course Covers</strong></p><ul data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><li data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;">Customer service principles</li><li data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;">Customers&rsquo; needs and expectations</li><li data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;">Behaviour and interpersonal skills</li><li data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;">Responding to problems or complaints</li></ul>

Knight Training (UK) Ltd

Customer Experience

Customer Service

Customer Success (CS)

Customer Journey

Dealing With Difficult Customers

Customer Experience Management

Customer Service might be today, an indispensable skill if you want to work or start your own business!

Take a look at this Customer Service L2 Course at https://knight.training/products/customer-service-level-2 and come train with us in Knight Training. 

Customer Service Level 2

General Admission

<p>Welcome to the ultimate business and management course bundle! Are you ready to take the first step towards becoming a successful entrepreneur? Look no further than our Business and Management Level 3 (RQF) bundle, complete with Entrepreneurship Training.</p><p>The <strong>NCFE Level 2 Certificate in Principles of Business Administration</strong> is acknowledged as a regulated qualification that satisfies national criteria for education and training by Ofqual and the British Government.</p><p>Our flagship course, the NCFE Level 2 Certificate in Principles of Business Administration, is a regulated qualification that meets national standards for education and training. After completing this course, you'll have the skills and knowledge necessary to take your career to the next level. But that's just the beginning of what this bundle has to offer.</p><p>We've included five additional CPD-accredited courses to give you a comprehensive understanding of entrepreneurship and management. Master the art of entrepreneurship, learn the ins and outs of business startups, and gain the tools you need to successfully launch your own venture. Our Investment Banking course will teach you the essential skills for venture capital fundraising, while Capital Budgeting &amp; Investment Decision Rules will help you make smart financial decisions for your business.</p><p><strong>The regulated qualification package includes the following:</strong></p><ul><li><strong>Qualification Specification</strong></li><li><strong>Support Materials </strong></li><li><strong>24/7 access to the Course Library</strong></li><li><strong>Assessment Guidance</strong></li><li><strong>Tutor Support</strong></li><li><strong>On-Demand Customer Service</strong></li><li><strong>Assignment, Observation, and Report Templates. </strong></li></ul><p>These additional benefits ensure that you have all the necessary resources and support to complete your qualification.</p><p>The qualification number for the <strong>NCFE Level 2 Certificate in Principles of Business Administration</strong> is <strong>601/7071/2</strong>. The normal age range for this qualification's learners is <strong>16 and above. </strong></p><p>By enrolling, learners will also be able to develop study skills like critical thinking, planning, organising, research, analysis, reflection and IT skills. Individual learners will be able to identify their strengths while improving areas that need more attention.</p><p>With our Business and Management Level 3 (RQF) bundle, you'll gain the knowledge and skills to achieve your dreams and succeed as an entrepreneur. Don't wait - start your journey today and become the master of your own destiny. Enrol now!</p><p><strong>Learning Outcome for the CPD Course Bundle: </strong></p><ul><li>Gain a thorough understanding of the principles and practices of entrepreneurship.</li><li>Develop the skills necessary to successfully launch and manage a new business venture.</li><li>Learn the fundamentals of investment banking and venture capital fundraising for startups.</li><li>Understand the importance of capital budgeting and investment decision rules in making sound financial decisions.</li><li>Enhance your knowledge of business administration and management principles.</li><li>Build the skills and confidence necessary to start and run a successful business.</li><li>Acquire the tools and strategies needed to navigate the competitive world of entrepreneurship and business management.</li></ul><p><strong>Curriculum Breakdown of NCFE Level 2 Certificate in Principles of Business Administration</strong></p><ul><li><strong>Unit 01: </strong>Principles of Providing Administrative Services</li><li><strong>Unit 02: </strong>Principles of Business Document Production and Information Management</li><li><strong>Unit 03: </strong>Understand Communication in a Business Environment</li><li><strong>Unit 04:</strong> Understand Employer Organisations</li><li><strong>Unit 05: </strong>Understand How to Develop Working Relationships With Colleagues</li><li><strong>Unit 06: </strong>Principles of Marketing Theory</li><li><strong>Unit 07: </strong>Principles of Digital Marketing</li></ul><p><strong>Guided Learning Hours (GLH) -</strong><strong>155</strong></p><p><strong>Total Qualification Time (TQT) -</strong><strong>170</strong></p><p><strong>Further Progression for NCFE Level 2 Certificate in Principles of Business Administration:</strong></p><p>After successfully completing the course, learners may progress to:</p><ul><li>Employment or have increased opportunities for progression in their current role</li><li>A higher level NCFE qualification at Level 2 or above, in a related subject</li><li>The first year of a degree programme</li><li>Higher level apprenticeships</li></ul><p><strong>CPD Courses in this bundle are:</strong></p><ul><li>Mastering Entrepreneurship</li><li>Business Startup</li><li>Entrepreneurship: Startup your New Venture</li><li>Investment Banking: Venture Capital Fundraising for Startups</li><li>Capital Budgeting &amp; Investment Decision Rules</li></ul><p>Our CPD courses are designed to provide you with the knowledge and skills necessary to excel in the competitive world of entrepreneurship and business management. Whether you're looking to start your own business, launch a new venture, or simply enhance your knowledge of business administration and management principles, we've got you covered.</p><p>Our courses cover a wide range of topics, from mastering the art of entrepreneurship to understanding the fundamentals of investment banking and venture capital fundraising for startups. You'll learn the essential skills needed to make sound financial decisions, navigate the complex world of business, and build a successful and sustainable enterprise.</p><p><strong>Assessment</strong></p><p>For the <strong>NCFE Level 2 Certificate in Principles of Business Administration</strong>, learners will have to prepare written assignments for knowledge-based units and show practical demonstrations or submit observation reports for Competence/Skill-Based units.</p><p>All evidence will be initially assessed by a qualified assessor and further assessed by an Internal Quality Assurer (IQA) to ensure that all the learning outcomes of the qualification are properly accomplished by the learner.</p><p>At the end of each CPD-accredited course in this bundle, there are quizzes and assignments which will test the learner's knowledge and help them to remember the most important information. After completion, a learner can order either a PDF or Hard-copy Certificate for a predetermined price for every course.</p><p><strong>Certification</strong></p><p>After completing the assessment, learners will receive a prestigious <strong>NCFE </strong>certificate that has been approved by <strong>The Office of Qualifications and Examinations Regulation (Ofqual)</strong>. This certificate holds a <strong>Level 2 status in the Regulated Qualifications Framework (RQF).</strong></p><p>This is an impressive achievement that hiring managers hold in high regard, and they actively seek candidates who possess RQF qualifications on their resumes. So, not only will you gain valuable knowledge and skills in business administration, but you'll also boost your employability with a sought-after certification!</p><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Entry Requirements for NCFE Level 2 Certificate in Principles of Business Administration:</strong></p><p>This Business Administration qualification is for learners aged 16 and above.</p><p>There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they've already achieved a Level 1 qualification.</p>
                        </div>

One Education

Level 3 Business and Management (RQF) with Emphasis on Entrepreneurship Training Course

<p>Looking for a stepping stone to kickstart your career in business administration? Look no further than the NCFE Level 2 Certificate in Principles of Business Administration. This Ofqual regulated course is recognised by the British Government as a regulated qualification that meets national standards for education and training.</p><p>The principles of business administration are essential for any organisation, big or small, and having a qualification in this area can give you the edge over others when applying for jobs. The course covers a range of topics to help you develop your knowledge and skills.</p><p><strong>The course is recognised by Ofqual and the British Government as a regulated qualification that meets the national standards for education and training.</strong></p><p>Upon completion, you will have gained a solid understanding of business administration principles and developed practical skills that can be applied in real-life scenarios. You will be equipped with the knowledge and skills to work in a variety of roles, such as administrative assistant, office administrator or team leader.</p><p>With this qualification, you can also progress onto further studies in business administration, such as the NCFE Level 3 Diploma in Principles of Business Administration.</p><p><strong>The qualification package includes the following: </strong></p><ul><li>Qualification Specification</li><li>Support Materials</li><li>24/7 access to the Course Library</li><li>Assessment Guidance</li><li>Tutor Support</li><li>On-Demand Customer Service</li><li>Assignment, Observation, and Report Templates.</li></ul><p>These additional benefits ensure that you have all the necessary resources and support to complete your qualification.</p><p>The qualification number for the NCFE Level 2 Certificate in Principles of Business Administration is <strong>601/7071/2.</strong> The total credit value offered by this qualification is <strong>16 credits</strong>, with all of the units being level 2. The normal age range for this qualification's learners is <strong>16 and above</strong>.</p><p>By enrolling, learners will also be able to develop study skills like critical thinking, planning, organising, research, analysis, reflection and IT skills. Individual learners will be able to identify their strengths while improving areas that need more attention.</p><p>Invest in your future with the NCFE Level 2 Certificate in Principles of Business Administration, and start your journey towards a successful career in business administration today. Enrol today!</p><p><strong>Curriculum Breakdown of NCFE Level 2 Certificate in Principles of Business Administration:</strong></p><ul><li><strong>Unit 01:</strong> Principles of Providing Administrative Services</li><li><strong>Unit 02:</strong> Principles of Business Document Production and Information Management</li><li><strong>Unit 03: </strong>Understand Communication in a Business Environment</li><li><strong>Unit 04</strong>: Understand Employer Organisations</li><li><strong>Unit 05:</strong> Understand How to Develop Working Relationships With Colleagues</li><li><strong>Unit 06:</strong> Principles of Marketing Theory</li><li><strong>Unit 07:</strong> Principles of Digital Marketing</li></ul><p><strong>GLH &amp; TQT</strong></p><p><strong>Guided Learning Hours(GLH): </strong>It estimates the amount of time required for tutoring to ensure that learners attain the desired level of proficiency for the learning outcomes of a unit. The GLH for this course is <strong>155.</strong></p><p><strong>Total Qualification Time(TQT): </strong>It describes the total time that a learner would need to invest in preparation, study, and assessment in order to accomplish all of the learning outcomes. The TQT in hours is <strong>170.</strong></p><p><strong>Who is this course for?</strong></p><p>The NCFE Level 2 Certificate in Principles of Business Administration is an ideal course for:</p><ul><li>Individuals who are interested in pursuing a career in business administration.</li><li>Current employees who want to enhance their knowledge and skills in business administration principles.</li><li>Jobseekers who want to stand out in their job applications with a recognised qualification.</li><li>Those who want to progress onto further studies in business administration.</li></ul><p><strong>Entry Requirements</strong></p><p>This qualification is intended for learners aged 16 and up and can be used as part of a Study Programme.</p><p>This qualification has no specific recommended prior learning requirements. However, learners may find it helpful if they have already completed a Level 1 qualification.</p><p><strong>Assessment</strong></p><p>For the <strong>NCFE Level 2 Certificate in Principles of Business Administration</strong>, learners will have to prepare written assignments for knowledge-based units and show practical demonstrations or submit observation reports for Competence/Skill-Based units.</p><p>All evidence will be initially assessed by a qualified assessor and further assessed by an Internal Quality Assurer (IQA) to ensure that all the learning outcomes of the qualification are properly accomplished by the learner.</p><p><strong>Further Progression: </strong></p><p>Upon completing this NCFE Level 2 Certificate in Principles of Business Administration qualification, learners have the opportunity to progress to a range of courses and qualifications, including:</p><ul><li>NCFE Level 3 Certificate in Principles of Business Administration</li><li>NCFE Level 2 Apprenticeship in Business Administration</li><li>NCFE Level 3 Apprenticeship in Business Administration</li><li>NCFE Level 3 Diploma in Skills for Business: Human Resources</li><li>NCFE Level 4 NVQ Diploma in Business Administration</li></ul><p>Additionally, this qualification can be beneficial for learners pursuing studies in the following sectors:</p><ul><li>Travel and Tourism</li><li>Sport, Leisure, and Recreation</li><li>Retail</li><li>Health, Public Services, and Care</li><li>Arts, Media, and Publishing</li></ul><p>Learners who achieve this qualification can confidently progress in their education, utilising their newly-acquired knowledge and skills to excel in their chosen fields.</p><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>After completing the assessment, learners will receive a prestigious ATHE certificate that has been approved by The Office of Qualifications and Examinations Regulation (Ofqual). This certificate holds a Level 2 status in the Regulated Qualifications Framework (RQF).</p><p>This is an impressive achievement that hiring managers hold in high regard, and they actively seek candidates who possess RQF qualifications on their resumes. So, not only will you gain valuable knowledge and skills in business administration, but you'll also boost your employability with a sought-after certification!</p> </div>

                        </div>

Business Administration Principles Level 2 (RQF) Course

<p><strong> 24-Hour Knowledge Knockdown! Prices Reduced Like Never Before </strong></p><p>Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd.</p><p>From the fundamentals of <strong>Customer Relationship Management</strong> and <strong>Public Relations</strong> strategies to the nuances of <strong>Phone-based Customer Service</strong> and <strong>KYC</strong> protocols, this bundle offers a deep insight into <strong>Customer Service Excellence</strong>. It also includes specialised training in <strong>Hospitality</strong>, <strong>Service Helpdesk</strong>, and <strong>Technical support</strong>, along with personal development courses like <strong>Assertiveness</strong>, <strong>Conflict resolution</strong>, and <strong>Effective Communication Skills</strong>.</p><p><strong>Courses Included In this CRM Training Are:</strong></p><ul><li><strong> Course 01:</strong> Customer Relationship Management</li><li><strong> Course 02:</strong> PR: Public Relation</li><li><strong> Course 03:</strong> Phone-Based Customer Service</li><li><strong> Course 04:</strong> Know Your Customer (KYC)</li><li><strong> Course 05:</strong> Customer Service - Representative</li><li><strong> Course 06:</strong> Customer Service &amp; Environment</li><li><strong> Course 07:</strong> Patient Customer Service Training</li><li><strong> Course 08:</strong> Customer Service Fraud Officer</li><li><strong> Course 09:</strong> Service Helpdesk &amp; Technical Support</li><li><strong> Course 10:</strong> Call Centre Training</li><li><strong> Course 11:</strong> Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality</li><li><strong> Course 12:</strong> Assertiveness and Self Confidence Development</li><li><strong> Course 13:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong> Course 14:</strong> Hotel Management with Hotel Receptionist and Hospitality Management</li><li><strong> Course 15:</strong> Professional Waiter Diploma</li><li><strong> Course 16:</strong> Receptionist Skills</li><li><strong> Course 17:</strong> Conflict Resolution</li><li><strong> Course 18:</strong> Decision-Making and Critical Thinking Training</li><li><strong> Course 19:</strong> Developing Interpersonal Skills Course</li><li><strong> Course 20:</strong> Effective Communication Skills</li></ul><p>Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert!</p><p><strong>Learning Outcomes of the CRM, PR &amp; Phone-Based Customer Service Bundle:</strong></p><ul><li>Master CRM strategies to enhance customer loyalty and retention.</li><li>Develop effective PR skills for managing public perception and communication.</li><li>Deliver exceptional phone-based customer service across industries.</li><li>Understand and implement KYC procedures for customer verification.</li><li>Enhance customer service skills specifically tailored for hospitality management.</li><li>Improve interpersonal, decision-making, and critical thinking skills.</li></ul><p><strong>Why Choose Our CRM, PR &amp; Phone-Based Customer Service Bundle?</strong></p><ul><li>Get a <strong>Free QLS Endorsed Certificate</strong> upon completion of the CRM bundle</li><li>Get a <strong>Free Student ID Card</strong> with CRM Training</li><li>The CRM course is <strong>Affordable and Simple</strong> to understand</li><li><strong>Lifetime Access</strong> to the CRM course materials</li><li>The CRM course comes with <strong>24/7 Tutor Support</strong></li></ul> <p>Start your learning journey straight away!</p><p><strong> Course Curriculum </strong></p><p><strong> Course 01: Diploma in Customer Relationship Management at QLS Level 4</strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong> Course 02: PR: Public Relation</strong></p><ul><li>Module 01: Introduction to Public Relations</li><li>Module 02: Concepts of Public Relations</li><li>Module 03: Management and Organisation of Public Relations</li><li>Module 04: Public Relations Tactics and Research</li><li>Module 05: Major Fields of Public Relations Practice Part I</li><li>Module 06: Major Fields of Public Relations Practice Part II</li><li>Module 07: Social Media and PR</li><li>Module 08: Public Speaking</li><li>Module 09: Power of Storytelling</li><li>Module 10: Becoming an Influencer</li><li>Module 11: Importance of Body Language</li><li>Module 12: Implementing CSR</li><li>Module 13: Performance Evaluation and Performance Reporting</li><li>Module 14: Cross-Cultural Awareness</li><li>Module 15: Cross-Cultural Communication</li><li>Module 16: Corporate Cross-Cultural Awareness</li><li>Module 17: Cultural Values</li><li>Module 18: Working with and Managing a Culturally Diverse Team</li><li>Module 19: Defamation</li><li>Module 20: Crisis management</li><li>Module 21: Media Regulatory Bodies</li><li>Module 22: Ethics: Professionalism in Public Relations</li><li>Module 23: Decision Making with Critical Thinking</li></ul><p><strong> Course 03: Phone-Based Customer Service</strong></p><ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: What's Different about Good Customer Service?</li><li>Module 03: Customer Relationship Management</li><li>Module 04: Customer Service Communication Strategies</li><li>Module 05: Aspects of Phone Etiquette</li><li>Module 06: Building Rapport Over the Phone</li><li>Module 07: Inbound and Outbound Calls</li><li>Module 08: Active Listening and Managing Tough Callers</li><li>Module 09: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong>=========&gt;&gt;&gt;&gt;&gt; And 17 More Courses &lt;&lt;&lt;&lt;&lt;=========</strong></p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your Certificates as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free</strong> (Previously it was £12.99*20 = £260)</li><li><strong>CPD Hard Copy Certificate: Free</strong> (For The Title Course: Previously it was £29.99)</li><li><strong>QLS Endorsed Hard Copy Certificate: </strong>Free (For The Title Course: Previously it was £99)</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        310 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:</p><ul><li>Customer service reps</li><li>PR professionals</li><li>Hospitality staff</li><li>Call centre agents</li><li>Anyone in service</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this CRM bundle.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this bundle, you are to start your career or begin the next phase of your career.</p><ul><li>Customer Relationship Manager - £30,000 to £50,000</li><li>Public Relations Officer - £25,000 to £40,000</li><li>Call Centre Manager - £28,000 to £45,000</li><li>Patient Service Specialist - £20,000 to £35,000</li><li>Hotel Receptionist/Manager - £18,000 to £30,000</li><li>Customer Service Trainer - £25,000 to £40,000</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Upon passing the Course, you need to order a <strong>Digital Certificate</strong> for each of the courses inside this bundle as proof of your new skills that are accredited by <strong>CPD QS </strong>for Free.</p></div>
        <h4>Customer Relationship Management CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>
        <h4>Diploma in Customer Relationship Management at QLS Level 4</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><em>Hard copy certificate - Included</em></p><p><em>Please note that International students have to pay an additional £10 as a shipment fee.</em></p></div>

                        </div>

Academy for Health and Fitness

Online Course Marketing

Customer Relations

Customer Relationship Management

CRM (Customer Relationship Management)

Professional Skills Course (PSC)

CRM, PR & Phone-Based Customer Service

<p><strong>***24 Hour Limited Time Flash Sale***</strong></p><p><strong> </strong><strong>Lean Six Sigma Green Belt</strong><strong> Admission Gifts </strong></p><p><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Lean Six Sigma Green Belt Bundle provides unique insights and tools that can help you achieve your goals.</p><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Lean Six Sigma Green Belt bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>But that's not all. When you enrol in Lean Six Sigma Green Belt Online Training, you'll receive 40 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this Lean Six Sigma Green Belt Career Bundle:</strong></p><ul><li><strong>Course 01: </strong>Lean Six Sigma Green Belt</li><li><strong>Course 02: </strong>Lean Process and Six Sigma at QLS Level 5 Diploma</li><li><strong>Course 03: </strong>Lean Six Sigma Black Belt</li><li><strong>Course 04: </strong>Lean Six Sigma White Belt course</li><li><strong>Course 04: </strong>Lean Six Sigma: Toolkit</li><li><strong>Course 06: </strong>Professional Lean Management: Service Industry</li><li><strong>Course 07: </strong>Agile Scrum Master</li><li><strong>Course 08: </strong>Project Management Course</li><li><strong>Course 09: </strong>Process Improvement</li><li><strong>Course 10: </strong>Operations Management: Process Mapping &amp; Supply Chain</li><li><strong>Course 11: </strong>The 7 Basic Tools of Quality</li><li><strong>Course 12: </strong>Quality Assurance (QA) Manager Training</li><li><strong>Course 13: </strong>Logistics Management</li><li><strong>Course 14: </strong>DIPLOMA IN OPERATIONS MANAGEMENT</li><li><strong>Course 15: </strong>Change Management</li><li><strong>Course 16: </strong>Facility Management</li><li><strong>Course 17: </strong>Diploma in Purchasing &amp; Procurement at QLS Level 5</li><li><strong>Course 18: </strong>SAP Controlling (CO) - Product Costing S4HANA</li><li><strong>Course 19: </strong>Commercial Law</li><li><strong>Course 20: </strong>Business Development</li><li><strong>Course 21: </strong>Financial Analysis</li><li><strong>Course 22: </strong>Financial Modelling for Decision Making and Business plan</li><li><strong>Course 23: </strong>Internal Audit Skills</li><li><strong>Course 24: </strong>Business Productivity Training</li><li><strong>Course 25: </strong>Payroll Administrator Training</li><li><strong>Course 26: </strong>Negotiation Skills Certificate</li><li><strong>Course 27: </strong>Creative Marketing Plan</li><li><strong>Course 28: </strong>Presentation Skills Guideline</li><li><strong>Course 29: </strong>Sales Skills Course</li><li><strong>Course 30: </strong>Delegation Skills Training</li><li><strong>Course 31: </strong>Customer Service Training</li><li><strong>Course 32: </strong>Public Speaking Diploma</li><li><strong>Course 33: </strong>CSR - Corporate Social Responsibility</li><li><strong>Course 34: </strong>Middle Manager Management</li><li><strong>Course 35: </strong>Cross-Cultural Awareness Training</li><li><strong>Course 36: </strong>Communicate and Work With People From Other Culture</li><li><strong>Course 37: </strong>Time Management</li><li><strong>Course 38: </strong>Critical Thinking in The Workplace</li><li><strong>Course 39: </strong>Compliance Risk and Management</li><li><strong>Course 40: </strong>Workplace Confidentiality</li></ul><p>With Lean Six Sigma Green Belt, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner.</p><p>Don't let this opportunity pass you by. Enrol in Lean Six Sigma Green Belt today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Lean Six Sigma Green Belt?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of Lean Six Sigma Green Belt</li><li>Get <strong>a free student ID card</strong> with Lean Six Sigma Green Belt</li><li><strong>Lifetime access</strong> to the Lean Six Sigma Green Belt course materials</li><li>Get instant access to this Lean Six Sigma Green Belt course</li><li>Learn Lean Six Sigma Green Belt from anywhere in the world</li><li>24/7 tutor support with the Lean Six Sigma Green Belt course.</li></ul> <p><strong>Start your learning journey straightaway with our Lean Six Sigma Green Belt Training!</strong></p><p>Lean Six Sigma Green Belt premium bundle consists of 40 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Lean Six Sigma Green Belt is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the Lean Six Sigma Green Belt course. After passing the Lean Six Sigma Green Belt exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This Lean Six Sigma Green Belt course is ideal for:</strong></p><ul><li>Students seeking mastery in Lean Six Sigma Green Belt</li><li>Professionals seeking to enhance Lean Six Sigma Green Belt skills</li><li>Individuals looking for a Lean Six Sigma Green Belt-related career.</li><li>Anyone passionate about Lean Six Sigma Green Belt</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This <strong>Lean Six Sigma Green Belt</strong> doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This <strong>Lean Six Sigma Green Belt</strong> bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Six Sigma Yellow Belt

Six Sigma Green Belt

Six Sigma White Belt

Lean 6 Sigma

Lean Six Sigma

Six Sigma Black Belt

Lean Six Sigma Green Belt

<p><strong>***24 Hour Limited Time Flash Sale***</strong></p><p><strong> </strong><strong>Level 5 Diploma in Management and Leadership</strong><strong> Admission Gifts </strong></p><p><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 5 Diploma in Management and Leadership Bundle provides unique insights and tools that can help you achieve your goals.</p><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 5 Diploma in Management and Leadership bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>But that's not all. When you enrol in Level 5 Diploma in Management and Leadership Online Training, you'll receive 40 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this Level 5 Diploma in Management and Leadership Career Bundle:</strong></p><ul><li><strong>Course 01: </strong>Level 5 Diploma in Management and Leadership</li><li><strong>Course 02: </strong>Level 7 Advanced Diploma in Strategic People Management</li><li><strong>Course 03: </strong>Diploma in Team Management at QLS Level 5</li><li><strong>Course 04: </strong>Organisation &amp; People Management</li><li><strong>Course 05: </strong>Diploma in Performance Management</li><li><strong>Course 06: </strong>Inspirational Leadership Skills</li><li><strong>Course 07: </strong>Motivation Skills</li><li><strong>Course 08: </strong>Leadership and People Management Diploma</li><li><strong>Course 09: </strong>Diploma in Employee Management</li><li><strong>Course 10: </strong>Conflict Management Training</li><li><strong>Course 11: </strong>Equality &amp; Diversity</li><li><strong>Course 12: </strong>Employee Training Responsibilities</li><li><strong>Course 13: </strong>Talent Management &amp; Employee Retention Techniques</li><li><strong>Course 14: </strong>Diploma In UK Employment Law</li><li><strong>Course 15: </strong>Organisational Skills Course for Administrator</li><li><strong>Course 16: </strong>HR Management Diploma</li><li><strong>Course 17: </strong>Recruitment Consultant Diploma</li><li><strong>Course 18: </strong>Workplace Communication Management</li><li><strong>Course 19: </strong>Diploma in Meeting Management</li><li><strong>Course 20: </strong>Negotiation Skills Certificate</li><li><strong>Course 21: </strong>Change Management</li><li><strong>Course 22: </strong>Payroll Administrator Training</li><li><strong>Course 23: </strong>Internal Audit Skills</li><li><strong>Course 24: </strong>Sales Skills Course</li><li><strong>Course 25: </strong>Delegation Skills Training</li><li><strong>Course 26: </strong>Presentation Skills Guideline</li><li><strong>Course 27: </strong>Customer Service Training</li><li><strong>Course 28: </strong>Public Speaking Diploma</li><li><strong>Course 29: </strong>CSR - Corporate Social Responsibility</li><li><strong>Course 30: </strong>Middle Manager Management</li><li><strong>Course 31: </strong>Cross-Cultural Awareness Training</li><li><strong>Course 32: </strong>Communicate and Work With People From Other Culture</li><li><strong>Course 33: </strong>Diploma in Operations Management</li><li><strong>Course 34: </strong>Logistics Management</li><li><strong>Course 35: </strong>Time Management</li><li><strong>Course 36: </strong>Smart Goal Setting</li><li><strong>Course 37: </strong>Critical Thinking in The Workplace</li><li><strong>Course 38: </strong>Confidence Building &amp; Assertiveness</li><li><strong>Course 39: </strong>Compliance Risk and Management</li><li><strong>Course 40: </strong>Workplace Confidentiality</li></ul><p>With Level 5 Diploma in Management and Leadership, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner.</p><p>Don't let this opportunity pass you by. Enrol in Level 5 Diploma in Management and Leadership today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Level 5 Diploma in Management and Leadership?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of Level 5 Diploma in Management and Leadership</li><li>Get <strong>a free student ID card</strong> with Level 5 Diploma in Management and Leadership</li><li><strong>Lifetime access</strong> to the Level 5 Diploma in Management and Leadership course materials</li><li>Get instant access to this Level 5 Diploma in Management and Leadership course</li><li>Learn Level 5 Diploma in Management and Leadership from anywhere in the world</li><li>24/7 tutor support with the Level 5 Diploma in Management and Leadership course.</li></ul> <p><strong>Start your learning journey straightaway with our Level 5 Diploma in Management and Leadership Training!</strong></p><p>Level 5 Diploma in Management and Leadership premium bundle consists of 40 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Level 5 Diploma in Management and Leadership is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the Level 5 Diploma in Management and Leadership course. After passing the Level 5 Diploma in Management and Leadership exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This Level 5 Diploma in Management and Leadership course is ideal for:</strong></p><ul><li>Students seeking mastery in Level 5 Diploma in Management and Leadership</li><li>Professionals seeking to enhance Level 5 Diploma in Management and Leadership skills</li><li>Individuals looking for a Level 5 Diploma in Management and Leadership-related career.</li><li>Anyone passionate about Level 5 Diploma in Management and Leadership</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This <strong>Level 5 Diploma in Management and Leadership</strong> doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This <strong>Level 5 Diploma in Management and Leadership</strong> bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Learning & Development

Diploma for School Business Leaders (DSBM)

Diploma in Management Studies (DMS)

FA Level 1

Diploma in Professional Studies (DPS)

Institute of Leadership & Management (ILM)

Level 5 Diploma in Management and Leadership

<p><strong>***24 Hour Limited Time Flash Sale***</strong></p><p><strong> Agile Project Management</strong><strong> Foundation and Practitioner</strong><strong> Admission Gifts </strong></p><p><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Agile Project Management Foundation and Practitioner Bundle provides unique insights and tools that can help you achieve your goals.</p><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Agile Project Management Foundation and Practitioner bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>But that's not all. When you enrol in Agile Project Management Foundation and Practitioner Online Training, you'll receive 40 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this Agile Project Management Foundation and Practitioner Career Bundle:</strong></p><ul><li><strong>Course 01: </strong>Agile Project Management</li><li><strong>Course 02: </strong>Project Management Level 7</li><li><strong>Course 03: </strong>Agile Scrum Master Certification</li><li><strong>Course 04: </strong>Microsoft Project - Monitoring</li><li><strong>Course 05: </strong>Lean Six Sigma White Belt course</li><li><strong>Course 06: </strong>Six Sigma Green Belt Diploma</li><li><strong>Course 07: </strong>Six Sigma Black Belt - Advance Diploma</li><li><strong>Course 08: </strong>Diploma in Lean Process and Six Sigma</li><li><strong>Course 09: </strong>Organizational Behaviour, HR and Leadership</li><li><strong>Course 10: </strong>Diploma in Performance Management</li><li><strong>Course 11: </strong>Change Management</li><li><strong>Course 12: </strong>Leadership &amp; Management</li><li><strong>Course 13: </strong>Office Administration &amp; Skills Diploma</li><li><strong>Course 14: </strong>Team Management and Leadership Development Training</li><li><strong>Course 15: </strong>Decision-Making in High-Stress Situations</li><li><strong>Course 16: </strong>Diploma in Employee Management</li><li><strong>Course 17: </strong>Diploma in Meeting Management</li><li><strong>Course 18: </strong>Negotiation Skills</li><li><strong>Course 19: </strong>Financial Management</li><li><strong>Course 20: </strong>Financial Analysis for Finance Reports</li><li><strong>Course 21: </strong>Data Analysis</li><li><strong>Course 22: </strong>Budgeting &amp; Forecasting</li><li><strong>Course 23: </strong>Quality Management and Strategic Training - ISO 9001</li><li><strong>Course 24: </strong>Quality Management</li><li><strong>Course 25: </strong>Supply Chain Management</li><li><strong>Course 26: </strong>Retail Management Skills</li><li><strong>Course 27: </strong>Business Management</li><li><strong>Course 28: </strong>Business Improvement</li><li><strong>Course 29: </strong>Process Improvement</li><li><strong>Course 30: </strong>Process Mapping: Toolkit</li><li><strong>Course 31: </strong>Product Management</li><li><strong>Course 32: </strong>Visual Merchandising Diploma</li><li><strong>Course 33: </strong>Strategic Marketing &amp; Planning</li><li><strong>Course 34: </strong>Workplace Productivity Course</li><li><strong>Course 35: </strong>Cross-Cultural Awareness Training</li><li><strong>Course 36: </strong>Customer Relationship Management</li><li><strong>Course 37: </strong>Customer Service Training</li><li><strong>Course 38: </strong>Critical Thinking in The Workplace</li><li><strong>Course 39: </strong>Corporate Risk And Crisis Management</li><li><strong>Course 40: </strong>Compliance Risk and Management</li></ul><p>With Agile Project Management Foundation and Practitioner, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner.</p><p>Don't let this opportunity pass you by. Enrol in Agile Project Management Foundation and Practitioner today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Agile Project Management Foundation and Practitioner?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of Agile Project Management Foundation and Practitioner</li><li>Get <strong>a free student ID card</strong> with Agile Project Management Foundation and Practitioner</li><li><strong>Lifetime access</strong> to the Agile Project Management Foundation and Practitioner course materials</li><li>Get instant access to this Agile Project Management Foundation and Practitioner course</li><li>Learn Agile Project Management Foundation and Practitioner from anywhere in the world</li><li>24/7 tutor support with the Agile Project Management Foundation and Practitioner course.</li></ul> <p><strong>Start your learning journey straightaway with our Agile Project Management Foundation and Practitioner Training!</strong></p><p>Agile Project Management Foundation and Practitioner premium bundle consists of 40 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Agile Project Management Foundation and Practitioner is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the Agile Project Management Foundation and Practitioner course. After passing the Agile Project Management Foundation and Practitioner exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This Agile Project Management  Foundation and Practitioner course is ideal for:</strong></p><ul><li>Students seeking mastery in Agile Project Management Foundation and Practitioner</li><li>Professionals seeking to enhance Agile Project Management Foundation and Practitioner skills</li><li>Individuals looking for a Agile Project Management Foundation and Practitioner-related career.</li><li>Anyone passionate about Agile Project Management </li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This course doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Agile Project Management  bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Certified SAFe Agilist

ICP-ACC (ICAgile Certified Agile Coaching)

ACP (Agile Certified Practitioner)

Professional Agile Leadership (PAL)

Scrum Master Professional Certificate (SMPC)

Professional Scrum Master (PSM)

Agile Project Management Foundation and Practitioner

<p><strong>***24 Hour Limited Time Flash Sale***</strong></p><p><strong> </strong><strong>Lean Six Sigma Black Belt</strong><strong> Admission Gifts </strong></p><p><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Lean Six Sigma Black Belt Bundle provides unique insights and tools that can help you achieve your goals.</p><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Lean Six Sigma Black Belt bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>But that's not all. When you enrol in Lean Six Sigma Black Belt Online Training, you'll receive 40 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this Lean Six Sigma Black Belt Career Bundle:</strong></p><ul><li><strong>Course 01: </strong>Lean Six Sigma Black Belt</li><li><strong>Course 02: </strong>Lean Process and Six Sigma at QLS Level 5 Diploma</li><li><strong>Course 03: </strong>Complete Lean Six Sigma Green Belt Course for Service Industry</li><li><strong>Course 04: </strong>Lean Six Sigma White Belt course</li><li><strong>Course 05: </strong>Lean Six Sigma: Toolkit</li><li><strong>Course 06: </strong>Professional Lean Management: Service Industry</li><li><strong>Course 07: </strong>Agile Scrum Master</li><li><strong>Course 08: </strong>Project Management Course</li><li><strong>Course 09: </strong>Process Improvement</li><li><strong>Course 10: </strong>Operations Management: Process Mapping &amp; Supply Chain</li><li><strong>Course 11: </strong>The 7 Basic Tools of Quality</li><li><strong>Course 12: </strong>Quality Assurance (QA) Manager Training</li><li><strong>Course 13: </strong>Logistics Management</li><li><strong>Course 14: </strong>Change Management</li><li><strong>Course 15: </strong>Facility Management</li><li><strong>Course 16: </strong>Diploma in Purchasing &amp; Procurement at QLS Level 5</li><li><strong>Course 17: </strong>SAP Controlling (CO) - Product Costing S4HANA</li><li><strong>Course 18: </strong>Commercial Law</li><li><strong>Course 19: </strong>Business Development</li><li><strong>Course 20: </strong>Financial Analysis</li><li><strong>Course 21: </strong>Financial Modelling for Decision Making and Business plan</li><li><strong>Course 22: </strong>Internal Audit Skills</li><li><strong>Course 23: </strong>Business Productivity Training</li><li><strong>Course 24: </strong>Payroll Administrator Training</li><li><strong>Course 25: </strong>Negotiation Skills Certificate</li><li><strong>Course 26: </strong>Creative Marketing Plan</li><li><strong>Course 27: </strong>Presentation Skills Guideline</li><li><strong>Course 28: </strong>Sales Skills Course</li><li><strong>Course 29: </strong>Delegation Skills Training</li><li><strong>Course 30: </strong>Customer Service Training</li><li><strong>Course 31: </strong>Public Speaking Diploma</li><li><strong>Course 32: </strong>CSR - Corporate Social Responsibility</li><li><strong>Course 33: </strong>Middle Manager Management</li><li><strong>Course 34: </strong>Cross-Cultural Awareness Training</li><li><strong>Course 35: </strong>Communicate and Work With People From Other Culture</li><li><strong>Course 36: </strong>Time Management</li><li><strong>Course 37: </strong>Critical Thinking in The Workplace</li><li><strong>Course 38: </strong>Compliance Risk and Management</li><li><strong>Course 39: </strong>Workplace Confidentiality</li><li><strong>Course 40: </strong>DIPLOMA IN OPERATIONS MANAGEMENT</li></ul><p>With Lean Six Sigma Black Belt, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner.</p><p>Don't let this opportunity pass you by. Enrol in Lean Six Sigma Black Belt today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Lean Six Sigma Black Belt?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of Lean Six Sigma Black Belt</li><li>Get <strong>a free student ID card</strong> with Lean Six Sigma Black Belt</li><li><strong>Lifetime access</strong> to the Lean Six Sigma Black Belt course materials</li><li>Get instant access to this Lean Six Sigma Black Belt course</li><li>Learn Lean Six Sigma Black Belt from anywhere in the world</li><li>24/7 tutor support with the Lean Six Sigma Black Belt course.</li></ul> <p><strong>Start your learning journey straightaway with our Lean Six Sigma Black Belt Training!</strong></p><p>Lean Six Sigma Black Belt premium bundle consists of 40 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Lean Six Sigma Black Belt is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the Lean Six Sigma Black Belt course. After passing the Lean Six Sigma Black Belt exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This Lean Six Sigma Black Belt course is ideal for:</strong></p><ul><li>Students seeking mastery in Lean Six Sigma Black Belt</li><li>Professionals seeking to enhance Lean Six Sigma Black Belt skills</li><li>Individuals looking for a Lean Six Sigma Black Belt-related career.</li><li>Anyone passionate about Lean Six Sigma Black Belt</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This <strong>Lean Six Sigma Black Belt</strong> doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This <strong>Lean Six Sigma Black Belt</strong> bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Lean Six Sigma Black Belt

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Service Design Courses (SDC)

Trainers Course

Providing Outstanding Customer Service

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
<p>
							
							</p><div>
						
					</div>

GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
<p>
							
							</p><div>
						
					</div>

2759 Courses delivered Online

Customer Service Level 2

By Knight Training (UK) Ltd

Level 3 Business and Management (RQF) with Emphasis on Entrepreneurship Training Course

By One Education

Business Administration Principles Level 2 (RQF) Course

By One Education

Level 3 Business and Management (RQF) with Emphasis on Entrepreneurship Training Course

By One Education

Level 3 Business and Management (RQF) with Emphasis on Entrepreneurship Training Course

By One Education

CRM, PR & Phone-Based Customer Service

By Academy for Health and Fitness

Lean Six Sigma Green Belt

By Academy for Health and Fitness

Level 5 Diploma in Management and Leadership

By Academy for Health and Fitness

Agile Project Management Foundation and Practitioner

By Academy for Health and Fitness

Lean Six Sigma Black Belt

By Academy for Health and Fitness