Name: M.D.D THERAPY FOR RELATIONSHIP ISSUES PACKAGE (SELF IMPROVEMENT)
Price: 450 GBP
Availability: InStock

[Updated 2024][Watch Free Preview: 1st Module of Customer Service Course]The Customer Service Diploma Level 2 &amp; 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail or sales environment, who are looking to develop their communication skills, introducing fundamental strategies that can be applied to a wide range of roles.This Customer Service training course includes case studies and practical exercises that will help you to deliver excellent customer service in-person, over the phone and online. It covers body language techniques, telephone etiquette how to identify your customers' needs, and much more.Key FeaturesThis Customer Service course includes the following offers:<ul><li>CPD Accredited Customer Service training</li><li>Instant FREE e-certificate</li><li>Fully online, interactive Customer Service course with audio voiceover</li></ul>The Customer Service Diploma Level 2 &amp; 3 course is extremely dynamic and well-paced to help you understand the subject with ease. You'll discover how to master skills while exploring relevant and essential topics.Not only that, but you will learn how to manage stress effectively when dealing with difficult customers, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Customer Service Diploma Levels 2 &amp; 3 courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully.This Customer Service Diploma Levels 2 &amp; 3 training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas such as customer needs, key communication strategies, and handling complaints.Learning OutcomesBy the end of the Customer Service course, learners will be able to:<ul><li>Customer Needs Analysis</li><li>Boost Customer Excellence</li><li>Understand the components of Customer Relationship Management (CRM)</li><li>Learn High standard customer service</li><li>Maintain Telephone etiquette</li></ul>CurriculumThe curriculum of Customer Service Diploma Level 2 &amp; 3 is:<ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: Characteristics of Good Customer Service</li><li>Module 03: Customer Relationship Management</li><li>Module 04: Communicate with Customers</li><li>Module 05: Handling Customer Complaints</li><li>Module 06: Problem-Solving Over Phone</li><li>Module 07: Improving Customer Service</li></ul>AccreditationOur Customer Service Diploma Level 2 &amp; 3 course is fully CPD-Quality Standards AccreditedCertificationOnce you've successfully completed your Customer Service Diploma Level 2 &amp; 3 courses, you will immediately be sent a digital Training certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).Career OpportunitiesThis Customer Service course could lead you to many different career opportunities and the average salary in the UK is: £25,000 per year<h2>
 
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 <div>Who is this course for?</div>
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 This Customer Service Diploma Level 2 &amp; 3 course is ideal for those who are looking to secure a role in the following fields:<ul><li>Sales Representatives</li><li>Retail</li><li>Telemarketers</li><li>Front Desk Receptionists</li><li>Managing Customer Excellence</li><li>Customer service management</li><li>Customer Account Advisor</li><li>Customer Account Executive</li><li>Customer Accounts Advisor</li><li>Customer Consultant</li><li>Customer Administrator</li><li>Customer Coordinator</li><li>Customer Care</li><li>Customer Support</li></ul>Course ProgressionAfter completing the course, you can progress to:<ul><li>Level 2 Certificate in Principles of Customer Service</li><li>Level 3 Certificate in Principles of Customer Service</li><li>Level 3 Diploma in Customer Service (RQF)</li><li>Certificate in Know Your Customer &amp; Customer Due Diligence</li></ul>
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 No formal qualification to enrol in course.
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 <ul><li>Customer Care Operator</li><li>Customer Care Representative</li><li>Receptionist</li><li>Medical Receptionist</li><li>Customer Service Manager</li><li>Restaurant Manager</li><li>Customer Account Administrator</li></ul>
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 <div>Certificates</div>
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 <h4>CPD Certified Hardcopy Certificates</h4>
 
 Hard copy certificate -
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 <div>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</div>
 <h4>CPD Certified PDF Certificates</h4>
 
 Digital certificate -
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 <h4>Reed Courses Certificate of Completion</h4>
 
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 <div> Will be downloadable when all lectures have been completed. </div>

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Training Express

Customer Service Diploma Level 2 & 3 Course

General Admission

If you want to gain a solid understanding of Chocolate Making &amp; Baking and fast-track your dream career, then take a step in the right direction with this industry-standard, comprehensive course designed by expert instructors.For the majority of us, chocolate was a crucial component of our upbringing. We grew up with chocolate, and as an adult, you still casually purchase a sweet treat from the grocery store, just as you did when you were younger. Making chocolates is more difficult than simply eating them, though.With this Cookery: Chocolate Making &amp; Baking course, you may produce delectable chocolates for your loved ones and friends or pursue a career as a chocolatier.This course, like all the others, was carefully planned and extensively researched. Our learners can very quickly understand each lesson because all the topics are divided into manageable, bite-sized chunks.With the help of this program, achieving success and monetizing your skills becomes much simpler. This course can be finished at a speed that works for your learning style and is intended for both part-time and full-time students. Enrol right away to advance your career with us!Our course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your professional development.Learning OutcomeAfter completing the course, you will:<ul><li>Learn about the origins of chocolate and how it is produced</li><li>Identify some benefits of eating chocolate</li><li>Find out how to make excellent chocolate cake</li><li>Can create your delectable chocolate recipes</li><li>Be ready for a chocolate start-up by being knowledgeable about business legislation and marketing tactics</li></ul>Meet the AccreditationThe CPD Certification Service (CPD UK) assure the Cookery: Chocolate Making &amp; Baking Course training and learning activities are relevant, reliable, and up to date.Why People Enrol this Course From One Education:<ul><li>Eligibility for an endorsed certificate upon successful completion of the course</li><li>Learning materials of our course contain engaging voiceover and visual elements for your comfort</li><li>Get 24/7 access to all course content for a full year</li><li>Complete the course at your own pace</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li><li>Efficient assessments and instant results upon completion of our course</li></ul>This masterclass online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career.On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field.Enjoy a pleasant and professional 100% online learning experience enrol in our course today and take control of your career!Course Curriculum:Here is a curriculum breakdown of the course:Module 01: Introduction to Chocolate<ul><li>A Brief History of Chocolate</li><li>Cacao or Cocoa?</li><li>Cacao Powder vs Cocoa Powder</li><li>Processing Cocoa Bean</li><li>How to Taste Chocolate?</li><li>Health Benefits of Chocolate</li></ul>Module 02: Making Chocolate: From Bean to Bar<ul><li>Beans</li><li>Roasting</li><li>Cracking and Winnowing</li><li>Refining</li><li>Adding Sugar</li><li>Waiting Time</li><li>Eat, Bake or Mould</li><li>Quick Tempering</li><li>Cleaning</li></ul>Module 03: Chocolate Cake Recipes<ul><li>Chocolate Cake</li><li>Chocolate Pound Cake</li><li>Chocolate Sour Cream Cake with Chocolate Frosting</li><li>Chocolate Custard Cake</li><li>Chocolate Cappuccino Cheesecake</li></ul>Module 04: More Recipes for Chocolate<ul><li>Chocolate Smoothie</li><li>Hot Chocolate</li><li>Chocolate Ice Cream</li><li>Chocolate Mousse</li><li>Chocolate Tart</li><li>Chocolate Pudding</li></ul>How is the Cookery: Chocolate Making &amp; Baking Course assessed?To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. For each test, the pass mark will be set to 60%.<h2>
 
 <div>CPD</div>
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 120 CPD hours / points
 </div>
 <div>
 Accredited by The CPD Certification Service
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 <div>Who is this course for?</div>
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 This program is perfect for-<ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Anyone interested in this topic</li><li>People already working in the relevant fields and want to polish their knowledge and skill</li></ul>
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 <div>Requirements</div>
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 <div id="requirements">
 There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course.The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!All you need is a passion for learning, literacy, and being over the age of 16.
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 <div>Career path</div>
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 This course will enable you to grow in your profession and will assist you in finding employment in the related industry. You will be able to explore a variety of job roles once you have finished this course. Your aptitude will also rise, making you more qualified for job promotions.
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 <div>Certificates</div>
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 <div id="optional_extras">
 <h4>Certificate of completion</h4>
 
 Digital certificate -
 £9
 
 <h4>Certificate of completion</h4>
 
 Hard copy certificate -
 £79
 
 <div> QLS Endorsed CertificateHardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying -<ul><li>Within the UK: £79</li><li>International: £79+ £10 (postal charge) = £89</li></ul>CPD Certification Service Accredited Certification<ul><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul> </div>

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One Education

Cookery: Chocolate Making & Baking Course

"Justice delayed is justice denied." This famous quote by William E. Gladstone holds true even today. The legal system can be cumbersome, and the path to justice long and difficult. The Paralegal &amp; English Law 2022 course aims to help you navigate this maze and make a difference in the lives of those seeking justice.This course is designed for individuals who are passionate about the law and want to make a difference. Whether you are looking to enhance your knowledge or start a new career, this course will provide you with a solid foundation in legal concepts and terminology. With a comprehensive curriculum that covers key legal areas, you will be equipped to take on various legal challenges.Enrol in the Paralegal &amp; English Law 2022 course and become an asset to the legal community.What Will I Learn From This Course:<ul><li>Understand the concept</li><li>Learn key legal terminology</li><li>Discover the key communication skills needed by Paralegals</li><li>Study the English law and legal systems</li><li>Learn about contract and business law, property law, wills, probate, estate law, and criminal law</li><li>Explore common legal matters</li><li>Study human rights law</li><li>Understand conflict and conflict resolution</li></ul>Why People Love And Enrol This Course From One Education<ul><li>Eligibility for an CPD-accredited certificate on successful completion of the Course</li><li>Learning materials of our course contains engaging voiceover and visual elements for your comfort</li><li>Freedom to study at your own pace</li><li>24/7 access to this course materials for 12 months</li><li>Full Tutor support on weekdays (Monday - Friday)</li></ul> This masterclass online training course is designed by industry experts and will give you an in-depth understanding of this topic. This course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career.On this course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field.Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career!Course Curriculum:Here is a curriculum breakdown of the course consists of the following modules:<ul><li>Module 01: Understanding the Concept of Paralegal</li><li>Module 02: Key Legal Terminology</li><li>Module 03: Effective Communication Skills for Paralegals</li><li>Module 04: The Legal Workplace &amp; Professionals</li><li>Module 05: Law &amp; Legal Systems</li><li>Module 06: Contract &amp; Business Law</li><li>Module 07: Property Law</li><li>Module 08: Wills, Probate, Estate Law</li><li>Module 09: Criminal Law</li><li>Module 10: Common Legal Matters</li><li>Module 11: Human Rights</li><li>Module 12: Conflict and Conflict Resolution</li><li>Module 13: Professional Conduct and Ethics of Paralegals</li><li>Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals</li></ul>Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for a certificate.Exam &amp; Retakes:It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.CertificationUpon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).<h2>
 
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 10 CPD hours / points
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 Accredited by CPD Quality Standards
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 <div>Who is this course for?</div>
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 This training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.Study the course today and increase your professional skillset from the comfort of your home!This course is particularly ideal for:<ul><li>Individuals who are interested in the law and want to enhance their knowledge</li><li>Individuals who are considering a career in the legal profession</li><li>Individuals who are looking to switch careers to the legal profession</li></ul>
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 <div>Requirements</div>
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 <div id="requirements">
 There are no formal entry requirements for the course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol this course without any hesitation.Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.All students must have a passion for learning and literacy, as well as being over the age of 16.
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 <div>Career path</div>
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 <div id="career_path">
 Studying the course is designed to help you get the job of your dreams, or even that promotion you've been waiting for a long time. Jobs you can explore such as:<ul><li>Paralegal - £21,000 to £42,000</li><li>Legal Assistant - £17,000 to £32,000</li><li>Legal Secretary - £16,000 to £32,000</li><li>Court Clerk - £17,000 to £35,000</li><li>Compliance Officer - £21,000 to £45,000</li><li>Law Enforcement Officer - £24,000 to £65,000</li></ul>
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Paralegal & English Law 2022 Course

Suicide Prevention and Mental Health Awareness TrainingThis Suicide Prevention and Mental Health Awareness Training qualification aims to provide learners with an understanding of the scale and context of suicide in the United Kingdom. This Suicide Awareness Training course also teaches the learners the associated stigma and risk factors and increase their understanding that suicide is preventable. Through this Suicide Awareness Training course, the learners will consider how difficult situations affect mood and behaviour. Moreover, they will learn how this can lead to negative thoughts and feelings. Through this Suicide Awareness Training course, the learners will raise awareness of how suicidal thoughts can arise and identify those at risk of committing suicide.Learning OutcomesAfter completing this Suicide Prevention and Mental Health Awareness Training course, the learner will be able to:<ul><li>Gain a solid understanding of the context of suicide in the UK and the importance of suicide awareness.</li><li>Understand different stressful situations an individual may face in their lives that may increase their suicidal thoughts.</li><li>Understand stress vulnerability and how an individual's ability to cope influences their response to stressful situations and the likelihood of suicidal thoughts.</li><li>Understand the impact stressful situations may have on an individual's mental health.</li><li>Understand the importance of a conversation with an individual at risk of suicide.</li><li>Know how to sign-post the individual to appropriate support and professional services.</li></ul>Why Choose Suicide Prevention and Mental Health Awareness Training Course from Us<ul><li>Self-paced Suicide Prevention and Mental Health Awareness Training course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Suicide Prevention and Mental Health Awareness Training Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the Suicide Prevention and Mental Health Awareness Training course.</li></ul>Main Course: Suicide Prevention and Mental Health Awareness Training CourseCourses are included in this Suicide Prevention and Mental Health Awareness Training Bundle Course<ul><li>Course 01: Level 3 Diploma in Healthcare Support</li><li>Course 02: Safeguarding Vulnerable Adults Training</li><li>Course 03: Drug and Alcohol Awareness Training</li><li>Course 04: Adults Support Worker Course</li></ul>Other Benefits of Suicide Prevention and Mental Health Awareness Training<ul><li>Free 5 PDF Certificate</li><li>Lifetime Access</li><li>Free Retake Exam</li><li>Tutor Support</li></ul>[ Note: Free PDF certificate will provide as soon as completing the Suicide Prevention and Mental Health Awareness Training course] Suicide Prevention and Mental Health Awareness TrainingIndustry Experts Designed this Suicide Prevention and Mental Health Awareness Training course into 01 detailed modules. Course Curriculum of Suicide Prevention and Mental Health Awareness TrainingModule 1: Understanding Suicide<ul><li>Understand the context of suicide in the UK and the importance of suicide awareness</li><li>Understand different stressful situations an individual may face in their lives that may increase their suicidal thoughts</li><li>Understand stress vulnerability and how an individual's ability to cope influences their response to stressful situations and the likelihood of them having suicidal thoughts</li><li>Understand the impact stressful situations may have on an individual's mental health, the use of helpful coping strategies and how the stressors (and unhelpful coping strategies) may lead to suicidal thoughts</li><li>Understand the importance of a conversation taking place with an individual at risk of suicide. The learner will be able to identify solutions focused responses</li><li>The learner will know how to sign-post the individual to appropriate support and professional services</li></ul>Assessment Method of Suicide Prevention and Mental Health Awareness TrainingAfter completing each module of the Suicide Prevention and Mental Health Awareness Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.Certification of Suicide Prevention and Mental Health Awareness TrainingAfter completing the MCQ/Assignment assessment for this Suicide Prevention and Mental Health Awareness Training course, you will be entitled to a Certificate of Completion from the Training Tale. <h2>
 
 <div>Who is this course for?</div>
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 <div id="who_is_this_course_for">
 Suicide Prevention and Mental Health Awareness TrainingThis Suicide Prevention and Mental Health Awareness Training course is ideal for teachers, mental health workers, crisis helpline volunteers, support workers, individuals in a safeguarding role, parents or guardians, and others who work with individuals at increased risk of self-harm or suicide.Special Note: Our Course is not a regulated Suicide Prevention and Mental Health Awareness Training course. If You want to get qualified, you can consider following options:<ul><li>NVQ Level 3 Mental Health</li><li>RQF Mental Health Awareness</li><li>RQF Children and Young People's Workforce</li><li>Level 2 Certificate for the Children and Young People's Workforce</li><li>Level 2 Certificate for the Children and Young People's Workforce (RQF)</li><li>Level 3 Diploma for the Children and Young People's Workforce (RQF)</li><li>FAA Level 2 Award in First Aid for Youth Mental Health</li><li>EDI Child Psychology</li></ul>
 </div> <h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 Suicide Prevention and Mental Health Awareness TrainingStudents who intend to enrol in this Suicide Prevention and Mental Health Awareness Training course must meet the following requirements:<ul><li>Mental Health: Good command of the English language</li><li>Mental Health: Must be vivacious and self-driven</li><li>Mental Health: Basic computer knowledge</li><li>Mental Health: A minimum of 16 years of age is required</li></ul>
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 <div>Career path</div>
 </h2>

 <div id="career_path">
 Suicide Prevention and Mental Health Awareness TrainingTeachers, mental health workers, crisis helpline volunteers, support workers, individuals in a safeguarding role, parents or guardians, and others working with individuals who may be at increased risk of self-harm or suicide may advantage from this Suicide Prevention and Mental Health Awareness Training course.
 </div> <h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>Certificate of completion</h4>
 
 Digital certificate -
 Included
 

 </div>

Training Tale

Mental Health Awareness

Mental Health First Aid

Suicide Prevention

Suicide Awareness

Mental Health At Work

Suicide First Aid

Suicide Prevention and Mental Health Awareness Training

The Treating Post Traumatic Stress Disorder (PTSD) is all you need to advance your career in relevant fields.Enrol now to discover everything you need to know about the Treating Post Traumatic Stress Disorder (PTSD) and the skills to improve your talents in this field and be confident in your knowledge bucket with One Education as your right hand!Meet the EndorsementThe Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Treating Post Traumatic Stress Disorder (PTSD) course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject.Meet the AccreditationCPD Quality Standards (CPD QS) accreditation assure the Treating Post Traumatic Stress Disorder (PTSD) course training and learning activities are relevant, reliable, and upto date.Expert SupportDedicated tutor support and 24/7 customer support are available to all students with this premium quality course.Key Benefits<ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul>Course Curriculum:Here is a curriculum breakdown of the Treating Post Traumatic Stress Disorder (PTSD) course:Introduction<ul><li>Introduction</li><li>The approach of the course</li></ul>Understanding Trauma &amp; PTSD<ul><li>Section Overview</li><li>What Is Trauma?</li><li>What Is PTSD? Diagnosis of PTSD</li><li>How Are Traumatic Memories Processed?</li><li>Physical and Health Issues Associated with Trauma</li><li>Thinking about Coping with PTSD &amp; Trauma</li></ul>Integrating CBT, DBT, ACT Techniques into Your Life<ul><li>Integrating CBT, DBT, ACT Overview</li><li>What is Cognitive Behavioral Therapy (CBT)?</li><li>ABC Model - Thought, Emotions &amp; Behavior</li><li>Understanding Feedback Loops</li><li>Behavioral Coping</li><li>Exposure Therapy for PTSD &amp; Trauma</li><li>Stress Inoculation Training (SIT) for PTSD &amp; Trauma</li><li>Cognitive Processing Therapy (CPT) PTSD &amp; Trauma</li><li>What is Dialectical Behavior Therapy (DBT)?</li><li>What is Acceptance and Commitment Therapy (ACT)?</li><li>ACT in Action! 6 Core Processes</li><li>Common Elements of CBT, DBT &amp; ACT</li></ul>Managing Your Anxiety &amp; PTSD<ul><li>Building a Strong Foundation: Breathing</li><li>Abdominal Breathing for Anxiety</li><li>PMR Progressive Muscle Relaxation a CBT Technique for Anxiety &amp; PTSD</li><li>Relaxation without Tension a CBT Technique for Anxiety &amp; PTSD</li><li>Cue Controlled Relaxation a CBT Technique for Anxiety &amp; PTSD</li><li>Using Your Mind to Relax and Develop Awareness</li><li>Decreasing the Power of Negative Thoughts</li><li>Section Conclusion</li></ul>Stop Avoiding and Start Living Again<ul><li>Section Introduction</li><li>Effects of PTSD on Goals and Values</li><li>Creating a Change</li><li>Facing Feared Situation</li><li>Everyday Mindfulness Exercise</li><li>Connecting with Others</li><li>Emotion Diary Cards</li><li>Identifying Emotions</li><li>Decreasing PTSD Symptoms through Writing</li></ul>Handling Difficult Thoughts of Trauma<ul><li>8 Limited Thinking Patterns from CBT</li><li>Filtering</li><li>Polarized Thinking</li><li>Overgeneralization</li><li>Mind Reading</li><li>Catastrophizing</li><li>Magnifying</li><li>Personalization</li><li>Shoulds</li><li>Composing Balanced Alternative Thoughts</li></ul>Coping with Memories, Flashbacks, Nightmares, and Intrusions<ul><li>Focusing on Your Thoughts</li><li>Invalidating Thoughts</li><li>Mindfulness and Grounding</li><li>Imagery Rehearsal for Nightmares</li><li>Developing Wise Mind</li></ul>Surviving and Thriving as You Look Ahead<ul><li>Do You Need Professional Help?</li></ul>Conclusion<ul><li>Do You Need Therapist</li><li>Course completion</li></ul>Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.Certificate of AchievementEndorsed Certificate of Achievement from the Quality Licence SchemeAfter successfully completing the Treating Post Traumatic Stress Disorder (PTSD) course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying<ul><li>Within the UK: £109</li><li>International: £109 + £10 (postal charge) = £119</li><li>CPD Accredited Certification from One Education</li></ul>After successfully completing this Treating Post Traumatic Stress Disorder (PTSD) course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF &amp; hardcopy format, which can be received by paying -<ul><li>PDF Certificate: £9</li><li>Hardcopy Certificate (within the UK): £15</li><li>Hardcopy Certificate (international): £15 + £10 (postal charge) = £25</li></ul><h2>
 
 <div>CPD</div>
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 <div>
 <div>
 150 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div><h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 This Treating Post Traumatic Stress Disorder (PTSD) course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.
 </div><h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 This Treating Post Traumatic Stress Disorder (PTSD) course is open to all, with no formal entry requirements.
 </div><h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 Upon successful completion of the Treating Post Traumatic Stress Disorder (PTSD) Course, learners will be equipped with many indispensable skills and have the opportunity to grab.
 </div>

Treating Post Traumatic Stress Disorder (PTSD) Course

<div>
	<h3>Description: </h3>
Confidence is the key to achieving your goals and building healthy relationships. However, lack of confidence and self-esteem can hurt you personally and professionally. Fortunately, there are steps you can take to improve and enhance your self-confidence. This course will demonstrate the strategies for building the confidence you can apply at work and in your own life. Figure out how to claim where you are and where you need to be, expel negativity, and imagine achievement. In this course, you will learn the necessary skills, knowledge, and information of Self Esteem &amp; Self Development. 
<h3>Who is the course for?</h3>
<ul>
<li>Individuals who wish to improve their levels of confidence and build their self-esteem. </li>
<li>Individuals who desire to take their social skills to the next step. </li>
<li>People who want to live a happy life by feeling better about whom they are.</li>
<li>Individuals who want to improve their ego and have better relationships in their life. </li>
</ul>
<h3>Entry Requirement:</h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds. </li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3>Assessment:</h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3>Certification:</h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3>Why choose us?</h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3>Career Path:</h3>
Self Esteem &amp; Self Development Course helps you boost your self-esteem to new heights with techniques for both adults and teenagers. 
		</div><table width="100%">				<tbody><tr>
					<td colspan="4"> Development of Self Esteem</td>
				</tr>
								<tr>
					<td></td>
					<td>INTRODUCTION</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>LOW SELF-ESTEEM? Why It Occurs?</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>YOUR LACK OF SELF-ESTEEM</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>SELF ESTEEM - GETTING TO THE Root OF THE ISSUE</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>SELF-ESTEEM AND THE INNER VOICE</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>YOU GET WHAT YOU PROJECT</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>SELF-ESTEEM BUILDING EXERCISES</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>WHERE, WHEN AND HOW TO BUILD SELF-ESTEEM</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>CONCLUSION</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4"> Being Assertive</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - What Does Self-Confidence Mean To You</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Obstacles to Our Goals</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Communication Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - The Importance of Goal Setting</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Feeling the Part</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Looking the Part</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Sounding the Part</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Powerful Presentations</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Coping Techniques</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Dealing with Difficult Behavior</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Self Esteem and Assertiveness Skills Course- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Development of the Self</td>
				</tr>
								<tr>
					<td></td>
					<td>Self Development through Visualization and Affirmation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Hints in Affirmation and Visualization</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Development for Affirmation and Visualization</td>
					<td> </td>
					<td> 00:45:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Build Critical Thinking Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Visualizing Problems with Affirmations</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Development Evaluation in Affirmation and Visualization</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Practice Development through Visualization and Affirmation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Self-Development Procedures through Visualization</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Development thru Visualization of Problems in Affirmation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Process of Affirmation through Development Visualization</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Sense of Development thru Affirmation and Visualization</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Natural Development thru Affirmation and Visualization</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Visualization through Development Affirmation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Choices in Development thru Affirmation and Visualization</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Development thru Argument Affirmation and Visualization</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Visualization in Development of Affirmation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Revolutionary Development thru Visualization and Affirmation</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Focus for Development thru Visualization and Affirmation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Visualization Music thru Affirmation Development</td>
					<td> </td>
					<td> 01:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Energy Development thru Visualization and Affirmation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Relax with Development thru Affirmative Visualization</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>New Age Development in Affirmative Visualization</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Conclusion</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam- Self Esteem &amp; Self Development Course</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam- Self Esteem &amp; Self Development Course</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table>

John Academy

Self-Esteem

Self Help

Personal Development

Counselling Skills

Self Esteem & Confidence

Self Assessment

Self Esteem & Self Development Course

Harpenden

High quality specifications are of paramount importance in achieving the right technical performance and value for money. This long-established training programme has been developed to help those involved in producing specifications to create high quality documents in an organised and effective way. It provides a sound foundation for those new to the topic whilst at the same time offering new insights to those with more experience.The programme emphasises the need for a clear definition of requirements combined with the ability to communicate those requirements effectively to third parties. A structured method of preparing specifications is provided, and a range of practical techniques is presented, to enable participants to put the principles into practice. The commercial and contractual role of specifications is also addressed.The objectives of the workshop are to:<ul><li>Provide a clear understanding of the role and purpose of specifications</li><li>Present a framework for organising and producing specifications</li><li>Define the key steps involved in creating effective specifications</li><li>Demonstrate methods for assisting in defining requirements</li><li>Provide tools and techniques for scoping and structuring specifications</li><li>Show the role of specifications in managing variations and changes to scope</li><li>Present methods to assist the writing and editing of specifications</li><li>Review how specifications should be issued and controlled</li></ul><section>
 DAY ONE <h3>1 Introduction</h3><ul><li>Review of course objectives</li><li>Review of participants' needs and objectives</li></ul> <h3>2 Creating effective specifications</h3><ul><li>The role of specifications in communicating requirements</li><li>The costs, benefits and qualities of effective specifications</li><li>Understanding the differences between verbal and written communication</li><li>The five key steps of 'POWER' writing: prepare-organise-write-edit-release</li><li>Exercise: qualities of an effective specification</li></ul> <h3>3 Step 1: Preparing to write - defining readership and purpose; the specification and the contract</h3><ul><li>Designing the specifications required; applying BS 7373</li><li>Defining the purpose, readership and title of each document</li><li>Effective procedures for writing, issuing and controlling specifications</li><li>The roles and responsibilities of the key players</li><li>Understanding contracts; the contractual role of the specification</li><li>Integrating and balancing the technical and commercial requirements</li><li>Writing specifications to achieve the appropriate contract risk strategy</li><li>Deciding how to specify: when to use functional and technical specifications</li><li>The role of specifications in managing variations and changes to scope</li></ul> <h3>4 Case study 1</h3><ul><li>Teams review a typical project scenario and identify the implications for the specification</li><li>Feedback and discussion</li></ul> <h3>5 Step 2: Organising the specification content</h3><ul><li>Defining the need and establishing user requirements</li><li>Deciding what issues the specification should cover</li><li>Scoping techniques: scope maps, check lists, structured brainstorming</li><li>Clarifying priorities: separating needs and desires</li><li>Dealing with requirements that are difficult to quantify</li><li>Useful techniques: cost benefit analysis, QFD, Pareto analysis</li></ul> <h3>6 Case study 2</h3><ul><li>Teams apply the scoping techniques to develop the outline contents for a specification</li><li>Feedback and discussion</li></ul> DAY TWO <h3>7 Step 2: Organising the specification content (cont)</h3><ul><li>Deciding what goes where; typical contents and layout for a specification</li><li>The three main segments: introductory, key and supporting</li><li>Creating and using model forms: the sections and sub-sections</li><li>Detailed contents of each sub-section</li><li>Tools and techniques for outlining and structuring specifications</li></ul> <h3>8 Case study 3</h3><ul><li>Teams develop the detailed specification contents using a model form</li><li>Feedback and discussion</li></ul> <h3>9 Step 3: Writing the specification</h3><ul><li>The challenges of written communication</li><li>Identifying and understanding the readers needs</li><li>Choosing and using the right words; dealing with jargon</li><li>Problem words; will, shall, must, etc; building a glossary</li><li>Using sentence structure and punctuation to best effect</li><li>Understanding the impact of style, format and appearance</li><li>Avoiding common causes of ambiguity</li><li>Being concise and ensuring clarity</li><li>Choosing and using graphics to best effect</li><li>Exercises and examples</li></ul> <h3>10 Step 4: Editing the specification</h3><ul><li>Why editing is difficult; how to develop a personal editing strategy</li><li>Key areas to review: structure, content, accuracy, clarity, style and grammar</li><li>Editing tools and techniques</li></ul> <h3>11 Step 5: Releasing and controlling the specification</h3><ul><li>Key requirements for document issue and control</li><li>Final formatting and publication issues; document approval</li><li>Requirements management: managing revisions and changes</li></ul> <h3>12 Course review and action planning</h3><ul><li>What actions should be implemented to improve specifications?</li><li>Conclusion</li></ul> 


 </section>

The In House Training Company

Technical Writing

Creating effective specifications (In-House)

It shouldn't really be too difficult to have better conversations every day - should it? In practice, it's not as simple as it seems. But what stops us? And what would start us? This short, but not too sharp, session is designed to inspire managers to 'just try it'!<ul><li>UNDERSTAND WHY AND WHEN TO USE COACHING 'IN THE MOMENT'</li><li>DEVELOP THE FOUR KEY COACHING SKILLS</li><li>GET SOME SKILLS PRACTICE IN A SUPPORTIVE ENVIRONMENT</li><li>JUST DO IT!</li></ul><section>
 Setting the scene
Break-out activity - a great conversation
What is coaching?
Using a coaching approach - having good coaching conversations
Informal, everyday coaching - 'coaching moments
'The power of coaching - exercise / discussion
'Our way' of coaching [using client input]
4 key coaching skills:
<ul>
<li>Building trust and rapport</li>
<li>Powerful listening</li>
<li>Powerful questions</li>
<li>Direct communication</li>
</ul>
Framework for a coaching moment - the TGROW model
Coaching demonstration
Break-out activity - a 5-minute coaching conversation
Next steps


 </section>

Maximum Performance

Coaching Moments

London

Introducing Therapy for Relationship Issues Package: Strengthening Bonds and Nurturing Healthy ConnectionsAre you and your partner facing challenges in your relationship and seeking professional support to improve communication, resolve conflicts, and strengthen your bond? Miss Date Doctor&rsquo;s Therapy for Relationship Issues Package offers you expert guidance to navigate difficulties, foster intimacy, and build a healthier, more fulfilling partnership.Relationships can encounter various obstacles that impact communication, trust, and emotional connection. Our experienced therapists specialize in working with couples and are dedicated to helping you and your partner overcome challenges and cultivate a more loving and harmonious relationship.Here&rsquo;s how the Therapy for Relationship Issues Package can support you:<ul style="color: rgb(230, 230, 230); box-sizing: border-box;" fr-original-style=" color: rgb(230, 230, 230);"><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Effective Communication: Our therapists will help you and your partner improve communication skills, fostering a deeper understanding of each other&rsquo;s needs and emotions.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Conflict Resolution: Relationship therapy addresses conflict resolution strategies, assisting you in navigating disagreements constructively and preventing recurring conflicts.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Rebuilding Trust: If trust has been compromised, our therapists will guide you in rebuilding trust and creating a more secure emotional bond.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Emotional Intimacy: We&rsquo;ll explore ways to enhance emotional intimacy and create a more fulfilling emotional connection between you and your partner.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Addressing Past Issues: Relationship therapy can address unresolved issues from the past that may be affecting your present relationship dynamics.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Identifying Patterns: Our therapists will help you and your partner identify negative patterns of behaviour or communication, fostering healthier interactions.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Shared Goals: We&rsquo;ll assist you in exploring and aligning your shared goals and aspirations, ensuring that you are on the same page about your future together.</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Renewing Affection: Therapy for relationship issues can help rekindle affection and emotional closeness between you and your partner.</li></ul>The Therapy for Relationship Issues Package at Miss Date Doctor is designed to empower you and your partner to build a stronger foundation for your relationship. Our skilled therapists provide a safe and supportive space for open and honest dialogue, allowing you to work towards a more fulfilling and harmonious partnership.Invest in the well-being of your relationship and take the first step towards a healthier and more loving connection with the Therapy for Relationship Issues Package. Embrace the opportunity to strengthen your bond, improve communication, and create a lasting and satisfying relationship. Let our experienced therapists guide you and your partner towards a brighter future filled with love, understanding, and mutual support.3 x 1 hour sessions<a href="https://relationshipsmdd.com/product/therapy-for-relationship-issues-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/therapy-for-relationship-issues-package/</a>

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D THERAPY FOR RELATIONSHIP ISSUES PACKAGE (SELF IMPROVEMENT)

General admission

Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully. In this&nbsp;Strategy Insights Masterclass we will start from &#39;first principles&#39; and explore what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in your organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).[This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking.] &nbsp; ** David Booth has kindly donated a complimentary copy of his book, &#39;Strategy Journeys - a guide to effective strategic planning&#39; (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass **&nbsp;

Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.

In this Strategy Insights Masterclass we will start from 'first principles' and explore what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in your organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).
[This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking.] 

** David Booth has kindly donated a complimentary copy of his book, 'Strategy Journeys - a guide to effective strategic planning' (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass ** 

Strategy Insights

Strategic Management

Strategic Planning

Business Strategy

Leadership Development

This Strategy Insights Masterclass explores what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future).

Demystifying strategic planning

A day of Data Governance, support, networking, and answering your questions<h2 fr-original-style="" style="box-sizing: border-box;">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">

Are you responsible for implementing Data Governance? Are you expected to have all the answers?


 


It can be a scary position to be in, especially if you are new to the role, and even if you have done it before, what worked for the last organisation doesn&#39;t always work for the new one.


 


You can end up feeling lonely, vulnerable and frustrated. After all, you are trying to implement Data Governance to help your organisation - why is it turning out to be so difficult?!


 


You can spend hours on the internet or reading books but it can be challenging trying to turn the theory into something practical that will work for your organisation. If only you could fast forward to a few years&rsquo; time when you have done many more Data Governance initiatives and had a wider range of experience to fall back on.


 


If you don&#39;t have a time machine to help you with that, the other option is to build a network of experienced trusted peers who are willing to share the benefit of their experience with you. But that can be easier said than done. These days many networking events still aren&rsquo;t taking place and those that are are online and it&rsquo;s very hard to get a chance to speak let alone get advice for your challenges.


 


I can help you with that.


 


Why not join this 1 Day Data Governance Mastermind Workshop, where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.

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Untangle your Data Governance issue and collaborate with your peers during this one-day Mastermind
Discuss Data Governance approaches with people who get it
Are you struggling with a Data Governance issue and wish you had a team of other Data Governance professionals you could bounce it around with?
You’ve done Data Governance training and you know what you’re focusing on. While your team is supportive, you spend a lot of time dealing with, and driving forward, culture change, managing stakeholders, and fielding questions from people who have their own priorities and now need to do this ‘Data Governance stuff’ on top. 
It would be nice, once in a while, to have a conversation about how to achieve something free from internal issues. You want to talk about best practices and get some alternative ideas.
That’s what my Data Governance Mastermind gives you: space to reflect with the support of your peers and practical solutions you can implement.
What is a mastermind?
Mastermind groups are the definition of ‘sharing is caring’. It’s you and your fellow peers – people who do what you do - gathering to brainstorm, problem solve, set goals and be each other’s support network.
At the Data Governance Mastermind, you will meet and learn from other people implementing Data Governance initiatives. 
It’s a one-day event, on Zoom. One of the benefits of attending is you’ll get 30 minutes in the ‘hot seat’ where you can share something you’re struggling with and get input from the group. 
What you can expect during the day
Discussions about different aspects of Data Governance and the opportunity to share what’s worked for you.
Tailored advice specific to your situation from me.
Insights from other people implementing Data Governance about what’s worked for them, what hasn’t worked, and how they have tackled issues.
30 minutes in the hot seat so you can share something you need help with and get practical suggestions from the rest of the delegates.
Time to reflect and share learnings from discussions so you have your key takeaways written down, ready to take back to work with you.
Get to know other Data Governance professionals and build a support network
Get an action plan and confidence to take your next steps with Data Governance
Get ready to discover new ways of approaching your Data Governance challenges, while getting to know professionals from a range of industries.
You will:
Get a clear action plan to take away with you to tackle your specific Data Governance issues.
Develop a wider network of supportive Data Governance professionals, people got your back and will be available to continue to network and ask advice or in the future.
Leave with the confidence that you're not alone in tackling these issues. There are other people going through similar experiences that are willing to help you out.
Is attending a Mastermind right for me? 
Every individual's Data Governance journey is unique. Take my scorecard to determine if my Mastermind programme is the right fit for you and will effectively support your specific needs. You can also find out more about the day on my website.

The Data Governance Coach 

Data Management

Professional Development

A day of Data Governance, support, networking, and answering your questions. Join me for my 1 Day Data Governance Mastermind where you get allocated time to get specific advice on your current Data Governance challenges and get the chance to network with others in similar situations.

1 Day Data Governance Mastermind

1 Day Data Governance Mastermind Workshop

Our STGO Awareness TrainingSTGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo.&nbsp;<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" id="isPasted" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">STGO Regulations and Compliance:<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">In-depth exploration of STGO regulations and legal requirements.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Understanding the specific permits and approvals needed for special transport.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Compliance with weight limits, dimensions, and route restrictions.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">►&nbsp;Escort Vehicles and Their Role:<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Overview of the purpose and responsibilities of escort vehicles in special transport.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Detailed examination of escort vehicle equipment and communication systems.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Techniques for effective coordination between the main transport vehicle and escort vehicles.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">►&nbsp;Safe Loading Practices:<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Importance of proper vehicle loading for overall safety and compliance.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Load distribution and securing methods to prevent accidents and damage.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Hands-on demonstrations and simulations for safe loading procedures.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">►&nbsp;Route Planning and Risk Management:<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Risk assessment and mitigation strategies to ensure safe transportation.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">►&nbsp;Emergency Response and Incident Management:<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Training on emergency procedures in case of accidents or unforeseen events.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Development of incident response plans to handle emergencies effectively.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">&nbsp;<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Certification and Assessment:<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Participants will undergo assessments to evaluate their understanding of the course material.<p style="margin: 0cm; font-size: medium; font-family: Calibri, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: normal; text-align: start; text-indent: 0px; text-decoration: none; box-sizing: border-box;" fr-original-style="margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: rgb(0, 0, 0);font-style: normal;font-weight: normal;text-align: start;text-indent: 0px;text-decoration: none;">Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods. Course delivered OnlineAll our courses are 7 hours and count towards your 35 hours CPC Periodic Training. Course cost includes VAT and CPC upload fee.&nbsp;

Our STGO Awareness Training
STGO Awareness Training is for drivers and operators who carry abnormal loads and covers the legislation around the carriage of abnormal loads, the rules and regulations relating to all aspects of this as well as the potential difficulties drivers and operators face when carrying this type of cargo. 
STGO Regulations and Compliance:
In-depth exploration of STGO regulations and legal requirements.
Understanding the specific permits and approvals needed for special transport.
Compliance with weight limits, dimensions, and route restrictions.
► Escort Vehicles and Their Role:
Overview of the purpose and responsibilities of escort vehicles in special transport.
Detailed examination of escort vehicle equipment and communication systems.
Techniques for effective coordination between the main transport vehicle and escort vehicles.
► Safe Loading Practices:
Importance of proper vehicle loading for overall safety and compliance.
Load distribution and securing methods to prevent accidents and damage.
Hands-on demonstrations and simulations for safe loading procedures.
► Route Planning and Risk Management:
Comprehensive understanding of route planning for STGO, considering infrastructure, traffic, and potential obstacles.
Risk assessment and mitigation strategies to ensure safe transportation.
► Emergency Response and Incident Management:
Training on emergency procedures in case of accidents or unforeseen events.
Development of incident response plans to handle emergencies effectively.
Certification and Assessment:
Participants will undergo assessments to evaluate their understanding of the course material.
Successful completion will result in a certification demonstrating competency in STGO awareness, escort vehicle operations, and safe loading practices. This online course is ideal for professionals involved in the transportation industry, logistics, and anyone seeking to enhance their expertise in the safe and legal handling of special transport and goods overseeing. Participants will leave with the knowledge and skills necessary to contribute to the efficient and secure transportation of oversized or special goods.
Course delivered Online
All our courses are 7 hours and count towards your 35 hours CPC Periodic Training.

Course cost includes VAT and CPC upload fee. 


Total Compliance 

Driving & Vehicles

Compliance & Safety

STGO Awareness/ Escort vehicles & Safe Loading of Vehicles - Online

Reading

Nottingham

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

Brighton

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Paisley

Birmingham

Luton

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages: Enhanced Reflective Practice:&nbsp;Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work. Continuous Learning:&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development. Emotional Support:&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work. Feedback and Validation:&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice. Ethical Guidance:&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations. Networking and Collaboration:&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice. Professional Accountability:&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more).&nbsp;Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care. Content<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;">Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations&nbsp;&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">System structures which negatively affect effective communication and collaboration&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The impact of trauma and use of trauma informed practice&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Ways to create professional, meaningful connection with parents/carers in the current context. </li></ul>Delivery<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

SENCO

Midwifery

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

Loughborough

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			This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.
			<div> 2 x 180mins</div>
			<div> £445.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		<h4>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution. </h4>
<h4>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome. </h4>
<h4>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest. </h4>
<h4>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study.  </h4>
 
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT
 

	
		<h3>Modules/Lessons</h3>
		<h3>By the end of the session Participants will be able to:</h3>
<ul>
<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
</ul>

Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

Contents:
- Workshop Overview
- Topics
- Who should attend
- Group Rates
- Chynna Clayton Bio
- Kate Wood Bio
- Past Attendee Feedback




EA/PA Excellence Workshop
We are delighted to announce three dates for our exclusive EA/PA Excellence Workshop facilitated by Kate Wood and keynoted by Chynna Clayton "Body Woman" to Michelle Obama former First Lady of the United States of America. 
Our aims for this workshop:
Build and maintain resilience in the face of ever-increasing demands on time and energy
Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders
Develop influencing skills to confidently handle difficult front-line situations and people
Topic 1
Handling pressure with resilience

Recognise what's within your control and how to let go of what's not
Learn the science behind negative thinking and how to retrain your brain for maximum impact
Explore how to find the bright spot in your ever-changing workstack for motivation
Topic 2
Strengthening working relationships online
Understand why online working makes it difficult to get people to do what you need
Discover how best to build trust and connection when working remotely and in hybrid environments
Learn the key do's and don'ts for virtual communication
Topic 3
Managing time and boundaries
Use conflict-handling strategies confidently for long-term benefits
Practice ways to hold your ground without damaging your reputation
Create and maintain boundaries for personal effectiveness
Keynote Address with Q&A from the audience:
Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama.
Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role



Who will attend?
PA's
EA's
Administrative roles
This workshop is open to females, male including trans women/males and non-binary professionals.







Group Rate Discounts
Group discounts are on request - please call 0800 949 9111 or email support@ownyoursuccess.co.uk if you need support around this matter. 





Chynna Clayton Bio
Keynote Speaker
 

Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments.
Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure
and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks.
Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration.
Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles.
Chynna was featured in Michelle Obama’s latest book, The Light We Carry

“She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.”
— Direct Quote from Michelle Obama in The Light We Carry
Chynna Featured on The Michelle Obama's Podcast




Kate Wood
Workshop Facilitator 

 
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. 
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.
Kate's training & qualifications
CTI Co-Active certified coach, ICF registered (CPCC) (PCC)
Coach supervisor (ESQA) (EMCC)
Lean Six Sigma Black Belt
Lumina Sparks practitioner
Hay Group Leadership Styles & Climate accredited coach
Human Capital Institute certified in human capital strategy
Sheppard Moscow advanced business consulting
Conflict management trained (Thomas-Kilman instrument)
Chartered Institute of Marketing Diploma



So, will you be joining us? 🤔
See what our attendees said here. 



Own Your Success

Learning & Development

Leadership

Business Leadership

Administrative Assistant

Career Development

Leadership Skills

Personal Assistant

Executive Assistant

Corporate Learning & Development

Ethical Leadership

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

EA/PA Excellence Workshop Virtual

Early release

General release

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">LOOKING FOR: ADULT FICTIONLouise Buckley has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin&rsquo;s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.Louise is looking for:-Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don&rsquo;t Cry by F&Iacute;ona Scarlett).Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same &lsquo;older person going on a journey&rsquo; category, a more recent The Unlikely Pilgrimage of Harold Fry.Louise had a lot of fun publishing a &lsquo;pet fiction&rsquo; novel as an editor (Molly and the Cat&nbsp;Caf&eacute;) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.She has a soft spot for novels featuring time-travel or parallel universes, a &lsquo;what if&rsquo; that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or&nbsp;The House in the Cerulean Sea.Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a &lsquo;beating the system&rsquo; narrative.Louise is NOT looking for:-romance-romantasy-epic, traditional fantasy-space opera-straightforward women&rsquo;s fiction-children&rsquo;s fiction of any kind-non-fictionLouise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.
<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the discretion of&nbsp;I Am In Print).&nbsp;By booking you understand you need to conduct an internet connection test with&nbsp;I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.<p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The submission deadline is: Tuesday 1 October 2024

LOOKING FOR: ADULT FICTION
Louise Buckley  has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.
After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.
Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin’s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.
She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.
Louise is looking for:-
Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don’t Cry by FÍona Scarlett).
Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.
In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same ‘older person going on a journey’ category, a more recent The Unlikely Pilgrimage of Harold Fry.
Louise had a lot of fun publishing a ‘pet fiction’ novel as an editor (Molly and the Cat Café) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.
She has a soft spot for novels featuring time-travel or parallel universes, a ‘what if’ that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or The House in the Cerulean Sea.
Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.
More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a ‘beating the system’ narrative.
Louise is NOT looking for:
-romance
-romantasy
-epic, traditional fantasy
-space opera
-straightforward women’s fiction
-children’s fiction of any kind
-non-fiction
Louise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.

(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Thursday 26 September 2024

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